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Bayley House Annual Report 2013/14

Building community connections

1 Bayley House Annual Report 2013/14

CONTENTS

Key achievements 01

About Bayley House 02

President’s report 04

Chief Executive Officer’s report 05

Financial overview 06

Governance 08

Day programs 10

Accommodation service 12

Fundraising & development 14

Marketing & community relations 16

Human resources 18

A quality organisation 20

Awards & recognition 21

In memory 22

Supporters 24

Volunteers 27

How you can help 28

Key achievements

SECURING THE LAND AT 52 MIDDLE CRESCENT

Over the past two years Bayley House has been involved in ongoing negotiations with the Bayside City Council regarding a section of land at the rear of 52 Middle Crescent on which the Glassborow Wing is located. We have enjoyed tenure on this site since 1963 and were seeking an extension of the concessional lease. In September 2013 Council voted unanimously to grant us a 15 year extension of the lease on a concessional basis providing us with security of tenure and enabling the planned refurbishment of the Glassborow Wing to proceed. Preparation for the refurbishment intensified, extensive consultation was undertaken and a Project Control Group was established. Design plans are almost finalised and construction on Stage 1 is due to commence in September 2014. Work on an additional two stages of the project will begin in early 2015.

COMPLETION OF BLACKWOOD AVENUE

Bayley House took ownership of Helen Schutt House (HSH) in Aspendale in 2009. As part of the arrangement with Helen Schutt House Association, Bayley House agreed to replace the house with one which would better meet the current and future needs of the residents. Land in Mentone was purchased and construction of the new house commenced in late 2013. The building achieved practical completion in late June 2014 and residents will move in soon after. The house is purpose built and sets the highest standard for care of people with a disability. The design incorporates defined living zones, an airy kitchen and large bedrooms, a number of which have an ensuite or shared bathroom with special disabled access. There is an abundance of natural light and a sense of comfort and security.

PARTNERSHIP DEVELOPMENT

Bayley House secured a number of ongoing partnerships with corporate businesses and local community organisations during the year. Two businesses each conducted a corporate lunch which collectively resulted in nearly $65,000 being donated for the year to Bayley House. We were the sole beneficiary for the event conducted by Ian Hyman and his team, and joint beneficiaries alongside OzChild and St Kilda Mums for the luncheon hosted by Morgans Financial Brighton. Both events will be held again in 2015. Five other businesses, including the Telstra Operations Centre in Clayton have partnered with Jobworks@Bayley to provide ongoing contract tasks for clients. In addition to this four new community partnerships were formed between our Day Program and local organisations which will enable clients to participate more widely in activities within the Bayside community.


Maddie's storyMaddie is full of life and loves to enjoy herself. Physical activities are her forte and she is always one of the first people on the bus when it is time to go swimming or head off to basketball. Likewise when there are spin cycle classes to attend at the local gym.

Each Friday Maddie and her group spend the day out in the community going to different places to have a bit of fun and learn something new. This year her favourite outings have included a visit to Scienceworks and going into the city to go to the Museum.

The annual Christmas Carols concert is one of the highlights in Maddie’s calendar. She has been performing in the concert for the past nine years and each time it is her turn on stage she can be seen ‘up front and centre’ putting her heart and soul into each number. “I love dancing,” says Maddie. “And I love Bayley.”

About Bayley House

Bayley House began in 1951 when a number of parents joined together to form a support group for each other and provide education for children with an intellectual disability. Nearly 65 years later Bayley House offers a range of day programs, supported accommodation and respite services from many sites within the Bayside area.

Our Day Program is based in Brighton and offers over 40 programs and activities each week which develop skills, facilitate community access and enable clients to gain new experiences. Our Accommodation Service oversees eight residential properties including a respite facility, an Independent Living Complex and six Community Residential Units which provide ongoing supported accommodation.

The services Bayley House offers are tailored to the needs and wishes of each client. We are passionate about our clients and work closely with each person to support them in the way they want so that they can live their lives as they choose, pursue their dreams and reach their goals.

WHO DO WE SUPPORT?

Bayley House collectively supports over 200 people with an intellectual disability, most (78%) of who live in the local Bayside area or the surrounding areas of Kingston and Glen Eira. Our clients have a range of different conditions that result in an intellectual disability such as Down syndrome, Fragile X syndrome, Cerebral Palsy and Rhett syndrome. Many also have a physical disability.

OUR VISION

Creating futures together through collaboration, innovative thinking and evidence based practice.

OUR MISSION

To provide specialist support to offer opportunity to, and enhance the lives of adults with an intellectual disability.

OUR VALUES

■■ People & Families

■■ Quality & Choice

■■ Innovation & Tradition

■■ Community & Partnerships

178 individuals currently attend our Day Program.

58 individuals regularly access our respite service.

CLIENT SUMMARY

43 PEOPLElived in our residential houses in 2013/14.

4 Bayley House Annual Report 2013/14 5 Bayley House Annual Report 2013/14

President's report

Over the past 12 months Bayley House has continued to grow as an organisation. We successfully accomplished several key initiatives which will be instrumental in shaping our future and celebrated a couple of milestones which have been important to our past.

A GREAT TEAM

The role of the Chair of the Board of Management has been greatly facilitated because of the willingness of the whole Board to be engaged in the running of Bayley House. The composition of the Board in terms of diversity, skills and experience has had a large impact on the governance and activities of the organisation, particularly as we move toward implementation of the National Disability Insurance Scheme (NDIS).

In July 2013 the Board welcomed Lucy Whelan. Lucy filled the position created by the retirement of Peter Vulcan AM in June. At the same time Rhonda Whitfield took over as the Chair of the Accommodation Sub-Committee. In recognition of our increased focus on fundraising, a Fundraising and Marketing Sub-Committee was established in April 2014. Rhonda is also the Chair of this Sub-Committee which consists of Kristine Dalton, Paul Whelan and members of the Senior Management Team. Gerard Savage accepted the role as Chair of the Project Control Group which was formed in February 2014 to manage the Design Feasibility process of the refurbishment works at Bayley House.

LAND NEGOTIATIONS

In September 2013 Bayside City Council granted Bayley House a 15 year extension of the long term lease we hold on the land at the rear of 52 Middle Crescent. The Board thanks the Council for their support and would also like to thank the many people within the Bayley House community who attended Council meetings, wrote letters of support and lobbied their local Councillor on our behalf.

Thank you also to Board members Paul Hede and Richard Dalton for the assistance they provided in securing the land. Work is now well underway on refurbishment of the Glassborow Wing and other facilities at Bayley House.

FAREWELL TO DICK FLETCHER

Sadly, past President and long standing Board member, Dr Richard Fletcher, passed away in April 2014. Dick’s support of Bayley House spanned over three decades and his valuable contribution will always be remembered.

BAYLEY HOUSE FOUNDATION

The Bayley House Foundation was formed in 1998. A review conducted in 2011 indicated the need to modernise the structure and constitution to increase compliance and efficiency. The final stages of this process were completed this year and the restructured Foundation was launched in May 2014 under five Trustees, three of whom are Board members; Rhonda Whitfield, Gerard Savage and Richard Dalton. The remaining two Trustees will be appointed later in 2014. Funds Bayley House had been holding on behalf of the Foundation were transferred to its account soon after.

MEMBERSHIP OF BAYLEY HOUSE

A membership drive conducted in May 2014 resulted in the recruitment of 24 new members, with membership now standing at 121. A strong membership base with a strong voice is vitally important as it enables Bayley House to continue to meet the needs of our current and future clients, and maintain strong community connectivity. Our aim is to continue to increase membership over coming years to drive greater inclusion and engagement by families, supporters and others within the Bayside and surrounding communities.

A 40 YEAR MILESTONE

In June 2014 the Bayley Birds celebrated 40 years of supporting Bayley House. Each member was presented with a small thank you gift after a concert held in their honour. They in turn presented Bayley House with a cheque for $25,000, bringing the total funds raised by the Bayley Birds to just over $531,000. The 16 members of the ‘Birds’ are totally devoted to our clients and we are very appreciative of the support they have given us over the years.

ACKNOWLEDGEMENTS

On behalf of the Board I would like to thank our dedicated staff and volunteers; they are such an integral part of Bayley House and without their support and commitment we would not be the organisation we are today. The management team, led by our Chief Executive Officer, Bruce Salvin, has contributed significantly to another successful year, as have my fellow Board members. In particular I would like thank Rhonda Whitfield for her support as Vice President and Gerard Savage for his tireless work as Treasurer and the significant contribution he has made to the work being undertaken in the ongoing development of the Bayley House facilities.

Angus Graham OAM President

Chief Executive Officer’s report

Bayley House has concluded another busy year from an operational perspective. Whilst the past 12 months have been hectic, and at times challenging, it has also been very satisfying as we embarked on crucial capital projects, prepared for another accreditation round and consolidated matters pertaining to organisational objectives.

HIGHLIGHTS

There have been many significant highlights this year including:

■■ Completion of design, briefing and construction of the new Community Residential Unit (CRU) at Blackwood Avenue, Mentone to replace the former Helen Schutt House (HSH), in Aspendale.

■■ Comprehensive design briefing for the proposed upgrade and refurbishment of the Glassborow Wing at Middle Crescent, Brighton.

■■ Consolidation of the Accommodation Service, under the leadership of Hans van de Graaff. This has resulted in a more consistent approach to support residents and improved the financial performance of the service.

■■ The Day Program has continued to work towards a more client focussed structure with diverse programming opportunities. This augurs well for the changes expected in the proposed NDIS. Improved consideration of Department of Human Services (DHS) funding and service matching has also resulted in a more efficient staffing structure.

CAPITAL PROJECTS

In terms of the capital projects Bayley House has been undertaking, the new Blackwood Avenue CRU will be ready for occupation in early August 2014. The house will provide supported accommodation for six residents upon their relocation from HSH in Aspendale. The project is the culmination of the strong desire of the HSH parents to relocate the

residents to a new purpose built house which will meet their needs into the future. Credit for the work on the project should go to the architects led by Bayley House Board member, Paul Hede, and his team. The house staff team, led by Mary Thornton, have also provided guidance and input into the commissioning of the new house.

With regards to the Glassborow Wing refurbishment, securing the long-term lease from Bayside City Council made the project a simpler decision. As a management team we have responded to the resolve of the Board of Management to upgrade our physical facilities and improve the privacy and dignity for Day Program clients. The Day Program staff team have all contributed to ensuring that the newly configured buildings will meet the requirements of our expanding client group and their increasingly diverse needs.

KEY STAFF CHANGES

The past year has been stable in terms of the Senior Management Team (SMT); the only change being the addition of Ruth Lew, who commenced in September 2013. Ruth takes on the role as our part-time Fundraising Manager. With the Board recognising the need to develop and expand revenue from fundraising, Ruth will focus on developing a well-rounded fundraising program that will grow our donor database and improve income from philanthropic sources.

A stable and co-operative SMT is a vital ingredient in supporting quality outcomes for our clients. I am extremely proud of the way the team has worked consistently to prepare the organisation for the NDIS whilst continuously improving our service delivery outcomes.

SUPPORT FROM THE BOARD

Much of what Bayley House has achieved this year could not be done without support from many areas. In particular I would like thank the Bayley House Board for their ongoing high level of support for

the SMT and myself personally. Notably Angus Graham OAM, Rhonda Whitfield, Gerard Savage and Norm Peatling have demonstrated sound leadership and good governance and have played a vital role in the organisation’s achievements this year.

The upcoming financial year will continue to be a challenging one for the disability services sector. Demand for services, particularly accommodation support, outstrips supply, and Government funding does not always meet the cost of support. Bayley House has had some areas of underfunding for a number of years and, as demands for more efficiencies present, this underfunding is presented in stark relief. Constant advocacy and vigilance with regard to funding levels will be a necessity, particularly as the NDIS looms in the future.

Bruce Salvin Chief Executive Officer


Financial overview

Over the past 12 months Bayley House has continued to implement a range of strategies to improve our overall financial performance and ensure we are well prepared for the introduction of the NDIS, expected in 2018.

SUMMARY

The 2013/14 year was a success in terms of financial management. Better management information and tighter control enabled us to reduce over expenditure on salaries, particularly in the Accommodation Service.

Bayley House achieved a surplus from operating activities of $363,539. Unfortunately this was offset by a requirement to return an original grant from the Bayley House Foundation (2010) of $556,878 plus accrued interest ($124,476). As a result of this repayment, the organisation has recorded a deficit of $317,815.

INCOME

The total income received by Bayley House this financial year was $8,773,279; a 7% increase over the previous year. The increment was primarily the result of a funding increase of $533,079 from the State Government. This increase was comprised of an annual 2% CPI increment, Equal Remuneration Order adjustments and the non-recurrent funding for the additional cost of supporting residents in our Accommodation Service during illness or when they required specialised assistance.

Overall income received from fees increased by 12%. This can be attributed to filling vacancies within the Accommodation Service in a timely manner and several new clients commencing in the Day Program. Accommodation and respite fees were increased by 7% in alignment with pension increases and transport charges rose in January 2014. Following a period of three years adjustment, transport fees are now indexed in line with the Commonwealth Mobility Allowance.

Bayley House continued to carefully monitor cash flow with interest on investments totalling $291,518. Although this is a decrease of 19% on the previous year, it is indicative of an overall fall in interest rates. Capital withdrawals were made for payment of construction costs associated with the building of the new Blackwood Avenue CRU. In addition there have been some preliminary costs for professional fees associated with the refurbishment of the Glassborow Wing.

FUNDING CHALLENGES

Bayley House continues to face funding challenges where the Department of Human Services does not cover the cost of required support. Three of Bayley House’s CRUs, historically funded for low support, now receive some $250,000 less annually than required.

In the Day Program a number of clients experienced an increase in their Support Needs Assessment (SNA). This increase has been assessed by DHS and agreed upon. Disappointingly, soon after this occurred we discovered there is no additional funding available. Necessarily Bayley House must cover the costs associated with the increase in support costs.

EXPENDITURE

Operating expenses rose by 1.8% ($152,508) to $8,409,740; mostly due to employee costs associated with the Award increase under the Equal Remuneration Order. Whilst these increases were largely funded by an increase in State Government funding, total employee costs were 70.7% of our total expenditure.

General office expenses increased considerably (3.3%) over the previous year as a result of the introduction of a Virtual Private Network and costs associated with related IT networks. Expenditure on IT capacity and infrastructure will continue to be essential as we approach the introduction of NDIS.

BALANCE SHEET

Bayley House maintains a strong balance sheet with overall net assets of $12,463,846 and a current assets ratio of 4:1 (current assets : current liabilities). COMPARISON 2013/14 2012/13 2011/12

Total Income $8,773,279 $8,165,591 $8,100,510 Total Expenditure $9,091,094 $8,257,232 $8,233,214 Surplus – $317,815 – $91,641 – $132,704

EXPENDITURE $ %

General Office Expenses 295,049 3.25

Service Provision 381,327 4.19

Depreciation 302,807 3.33

Employee Expenses 6,427,612 70.70

Motor Vehicle 167,706 1.84

Rent 101,554 1.12

Buildings & Maintenance 17 1,306 1.88

Utilities 209,925 2.31

Other 352,454 3.88

Grant to Foundation 681,354 7.50

Total Expenditure 9,091,094 100.00

INCOME $ %

DHS Grants 6,791,485 77.4 1

Client Fees 1,308,288 14.91

JobWorks@Bayley Contracts 34,599 0.40

Donations & Fundraising 247,721 2.83

Interest on Investments 291,518 3.32

Distribution from the Foundation 25,000 0.28

Other Income 74,668 0.85

Total Income 8,773,279 100.00


Governance

The Board of Management provides our organisation with quality governance that offers strategic direction, guidance and ongoing assessment and review. This ensures Bayley House remains financially secure, meets all legal and ethical obligations and builds a strong future.

BOARD OF MANAGEMENTAs at June 30 2014

President: Angus Graham OAMAngus is the Director of ANZ Global Markets and has a strong background in banking and finance. He was appointed to the Board in 2007 and has held the role of President since October 2011. Angus currently chairs the Financial Markets Foundation for Children and is the Chairman of Down Syndrome Australia.

Vice President: Rhonda WhitfieldRhonda was appointed to the Board in March 2009 and has served as Vice President for the past three years. She has extensive experience in both the profit and not-for-profit sectors having held non-executive Director roles in mediation, disability, health, technology, arts, parks and sports. She held senior business executive roles at technology dominant corporations, NEC and Telstra.

Treasurer: Gerard SavageGerard has been Treasurer since 1998. With qualifications in accountancy and project management he has a sound background in financial accounting, business and information technology. Gerard is currently a Project Manager with payroll technology specialists ADP Ltd and has experience in a diverse range of industries including automotive, manufacturing and financial services.

Richard DaltonA barrister at the Victorian Bar since 2004, Richard has over 20 years experience as a workplace relations lawyer. He specialises in employee relations and industrial matters and has worked in both the public and private sectors. Richard served as Treasurer and Director of the Helen Schutt House Committee of Management for seven years.

Anthony LoschiavoAnthony is a lawyer and knowledge management professional with over 15 years experience in private and corporate practice. He is currently the Know-How Manager at Minter Ellison Lawyers and has been a Facilitator for the Australian Institute of Company Directors since 2001.

Rachel MilumRachel has qualifications in accountancy and law and has extensive experience in all aspects of the financial services industry. She is currently a partner at KPMG Australia and is a member of the Institute of Chartered Accountants in Ireland and Australia. She has previously held governance roles in community and charity groups in Ireland.

Paul HedePaul is a qualified architect specialising in design for disability and has operated his own practice since 1982. He is a fellow of the Institute of Architects and a former Committee member of the Association of Consulting Architects Australia. Paul has held several Committee of Management roles in the public and community sectors.

Jude MulcahyJude currently manages her own consultancy business and has extensive experience in governance, business development, risk management and impact investment. She has a strong background in private and not-for-profit organisations in the health, education and business sectors. Jude has held many company directorships and has served on several boards.

Norm PeatlingA former partner of the stockbroking firm Potter Partners, Norm has an extensive background in the finance and investment industry. He has broad experience in the corporate sector and since retiring in 2000 has held a range of governance roles with Bayley House.

Lucy WhelanLucy has qualifications in physiotherapy, ergonomics, disability, reflexology, health policy, health promotion and public health. She is currently a senior clinician physiotherapist at Monash Health and a member of the Australian Physiotherapy Association. Lucy has previously worked in disability in the UK and Australia and has been associated with Bayley House since the early 1980s.

MEETING ATTENDANCE

Angus Graham OAM 5/6Rhonda Whitfield 6/6Richard Dalton 3/6Paul Hede 5/6 Anthony Loschiavo 5/6Rachel Milum 3/6Jude Mulcahy (Elected Oct 2013) 5/6 Norm Peatling 6/6Gerard Savage 6/6Lucy Whelan (Elected Oct 2013) 5/6

SUB-COMMITTEESAs at June 30 2014

Bayley House has five key Sub-Committees which provide advice and make recommendations to the Board of Management. Each Sub-Committee has representation from the Board, staff and volunteers.

ACCOMMODATION SUB-COMMITTEE

Chair: Rhonda Whitfield 9/10

Committee: David Calver 10/10Jude Mulcahy 9/10Norm Peatling 10/10 Bruce Salvin 10/10Hans van de Graaff 9/10Lucy Whelan 5/10

DAY SERVICE SUB-COMMITTEE

Chair: Norm Peatling 10/11

Committee: Pat Calver 10/11Penny Hart 10/11Paul Hede 7/11Robbie Hendry (Appointed Dec 2013) 4/6Anthony Loschiavo (Resigned Mar 2014) 3/7 Peter McCormack 8/11Glen New (Resigned Sep 2013) 3/3 Bruce Salvin 11/11Natarsha Warren 9/11Mr Richard Zylan 11/11

FINANCE SUB-COMMITTEE

Chair: Gerard Savage 6/7

Committee: Cathy Branigan 7/7David Cole (Appointed Apr 2014) 0/2Angus Graham OAM 5/7Rachel Milum 6/7John Lawrenson 7/7Norm Peatling (Resigned Nov 2013) 2/2Bruce Salvin 7/7

FUNDRAISING & MARKETING SUB-COMMITTEE

Chair:Rhonda Whitfield 3/3

Committee: Kristine Dalton 3/3Ruth Lew 3/3Kerryn McIver 3/3Bruce Salvin 3/3Paul Whelan 3/3

HUMAN RESOURCES SUB-COMMITTEE

Chair:Anthony Loschiavo 5/6

Committee: James Bainbridge 5/6Cathy Branigan 6/6Richard Dalton 4/6Francis Mirabelli 4/6Bruce Salvin 6/6Caroline Stanley 5/6

Above: Rhonda Whitfield, Anthony Loschiavo, Norm Peatling, Gerard Savage, Rachel Milum, Angus Graham OAM, Jude Mulcahy,

Richard Dalton and Lucy Whelan. Absent: Paul Hede.


Day programs

This year one of the key focus areas of the Day Program has been strengthening and expanding our community partnerships. In doing so, we have been able to offer new initiatives and increase opportunities for greater community experiences.

COMMUNITY PARTNERSHIPS

Our partnerships with local businesses and organisations are crucial to program delivery. Over the past 12 months the number of partnerships has increased enabling greater use of community facilities, development of new programs and provision of more learning opportunities.

This was particularly the case for our contract program, JobWorks@Bayley. Under the direction of Andy Tanojevic, five new contracts were sourced through effective canvassing of local businesses. These included Telstra Global Operations Centre, Sustain Magazine and SOS Consultants. This increased community exposure, the variety of tasks undertaken and the range of skills learned by clients. As a result the output of completed contract tasks was increased and more clients were able to participate in the vocation program.

GLASSBOROW REFURBISHMENT

Another key focus for this year has been the extensive planning required for the refurbishment of the Glassborow Wing and other program areas in the main building. Staff members were heavily involved in all aspects of the planning process, particularly with regard to providing feedback about the type and layout of program spaces.

A staff working group was also formed. This group reported staff feedback directly to the Project Control Group, contributing valuable advice.

The main aim of the refurbishment is to provide more appropriate personal care facilities for clients and program spaces which are easily accessible and more efficient in their use. The most significant outcome from the refurbishment will be the relocation of our High Support area to the Glassborow Wing and two client groups from 54 Middle Crescent into the main day centre building. In addition to this, two of the transition groups supporting young adults will also have their own designated area.

NEW INITIATIVES FOR HIGH SUPPORT

A program review in conjunction with client choice initiated changes in our High Support area this year. These changes have seen clients benefit from the introduction of several new programs specifically designed to create greater engagement such as hydrotherapy, dog walking sessions, sensory cooking and music activities. The more person-centred approach has increased community access for clients and offered them many new experiences.

In April we conducted a three day Getaway to Phillip Island for women who still live at home and who have higher support needs. Attended by five ladies, the camp was highly successful and had many positive outcomes.

FUNDING OF THE DAY PROGRAM

Funding for service provision is based on the Support Needs Assessment (SNA) level of each client. Currently Bayley House delivers more hours of support than we are funded to provide. A majority of the services we offer are group based and enable the cost to be shared amongst clients. Funding under the NDIS will allow people to choose between group based and one-on-one support.

In May 2014 we conducted an information session for carers to explain the intricacies of funding provided by DHS and what it equates to in direct support costs. Understanding this information is essential so carers are better prepared to negotiate funding packages under the NDIS. The session was highly successful and will be repeated in late 2014.

STAFF UPDATE

As part of developing staff and broadening their exposure to a greater range of programs and client support needs, this year we regularly moved staff across a number of areas within the service. This resulted in improved utilisation of our staff skill base and increased staff engagement. It also minimised the risk of clients becoming dependent on key staff.

In November 2013 Robbie Hendry was promoted to the role of Program Manager – Vocations. Formerly the Respite Coordinator, Robbie’s appointment has been important in expanding the Working to Potential community placement program and JobWorks@Bayley with new business developments.

THE YEAR AHEAD

Next year will be exciting as we investigate flexible service options and meet the challenges associated with the Glassborow refurbishment. The outcomes will be worthwhile and greatly benefit those who attend our Day Programs.

OUR 178 DAY PROGRAM CLIENTS

Part time 12%

Total 178

Full time 88%

WHERE THEY LIVE # %

Bayside City 72 40.4Kingston City 36 20.2Glen Eira City 30 16.9Port Phillip City 16 9.0Stonnington City 1 1 6.2Other 13 7.3

Total 178 100

AGE BRACKET # %

18–25 years 45 25.326–30 years 26 14.631–35 years 26 14.636–40 years 10 5.641–45 years 18 10.146–50 years 12 6.751–55 years 14 7.956–60 years 13 7.361–65 years 7 3.966–70 years 4 2.2> 70 years 3 1.7

Total 178 100

ATTENDANCE

45%80

55%98

OUR RANGE OF 42 PROGRAMS

3Vocation

7Health & Fitness

3Life Skills

3Self Help Skills

3Art & Craft

5Music & Drama

5IT & Communication

3Continuing Education

2Specialist Allied Health Programs

1Community Access

3Specialist High Support

4General / Other


Accommodation service

Bayley House prides itself on the high calibre of the accommodation and respite facilities offered. At all times we strive to deliver a quality service which is caring, supportive and responsive to the needs of the residents.

A BUSY YEAR

This year has been one of consolidation across all areas of the Accommodation Service. We improved and streamlined professional practices and systems to deliver greater efficiency and reviewed staffing issues. To this end we embarked on extensive recruitment, invested in greater training and development and instigated improved rostering of staff hours to better match funding.

Operational changes were made to our respite service, several residents relocated to another house and our new CRU in Mentone was completed.

CHANGES TO THE RESIDENT GROUP

The demand for accommodation continues to constantly outstrip supply. Currently we provide ongoing accommodation for 43 people yet over the past 12 months had over 25 enquiries regarding a placement in our service.

There were several changes to our resident group this year. Three new residents entered our service and one resident transferred to another provider. Sadly two long term residents passed away; Fong Chow who lived in Helen Schutt House and Paul Handley who lived at our Earlsfield residence.

The availability of several vacancies led to a re-evaluation of the resident mix across the service which resulted in the movement of some residents to improve compatibility. Residents and their families were consulted and the changes have proven to be beneficial to all concerned. The vacancies were then filled in accordance with DHS controlled processes.

HIGH DEMAND FOR RESPITE

Managing the demand for respite is very challenging. Balancing family needs and support requirements with resident compatibility and staffing is always a fine line especially as we must ensure access to respite is equitable.

Respite fulfils such an extremely important function. Apart from providing our respite residents with an enjoyable experience, it enables families to have a much needed rest from the demands of caring for a family member. These breaks allow families to recharge batteries, to do something for themselves as well as reconnect with each other. It allows families to sustain their caring role for their family member.

This year we provided a total of 1,338 respite nights for 58 people with our occupancy rate being close to 100% on most nights. Unfortunately with 17 people on our waiting list, we simply do not have the capacity to meet the demand and could only accommodate five new respite clients this year.

BLACKWOOD AVENUE

Throughout this year there has been a very significant effort to see the successful completion of our residential facility in Blackwood Avenue, Mentone. Planning for the transition of residents from the old house to the new place was extensive and involved liaison with families, staff orientation and outfitting the house with furnishings and fixtures.

RECRUITING & DEVELOPING THE RIGHT STAFF

Accommodation support work, whilst very rewarding, is often difficult and challenging. Staff frequently work on their own, which brings with it very significant responsibility. They must also work as part of a team, both at the house in which they work, as well as the wider team at Bayley House.

Delivery of a high quality and responsive service under these circumstances demands that you have the right staff; staff that can work in a consistent manner to support our residents as well as each other, are more self-reliant and have a great attitude. Our mantra this year has therefore been ‘Right People, Right Approach, Right Resources’.

This year we significantly invested in the professional development of staff providing training in core areas such as first aid and manual handling through to sponsored workshops covering leadership development, risk assessment and positive behaviour support.

This immediately paid dividends by lifting morale and efficiency as well as improving skills, knowledge and decision making ability. It also increased staff capacity to work more autonomously.

KEY STAFF CHANGES

A number of staff have moved on and new ones have joined our team. Steve Cargill was promoted to the position of Respite Coordinator when Robbie Hendy moved to the Day Program, whilst Joanne Sellman took on the additional responsibility of Team Leader at our Lubrano and Marriage houses. Michelle Kerss, Jo Greenland and Peter Maloney were appointed as Team Leaders to replace Justin McNellie, Serena Maguire and Judith Herdman.

THE YEAR AHEAD

Staff skill development will continue throughout next year. Improvements are planned for several of our houses to ensure those facilities provide the highest quality homely environment as possible. We will also investigate other accommodation models for providing appropriate and high quality housing for people with disabilities.

FACTS & FIGURES

RESIDENTS

Total 43

Males 51%

Females 49%

RESPITE SERVICE

1,338 NIGHTSAmount of respite nights provided.

58Total number of individuals using our respite service.

5Number of new individuals using our respite service.


Fundraising & development

The fundraising capacity of Bayley House continues to grow in strength each year. Over the past 12 months considerable resources have been directed towards developing a well-structured and diverse fundraising program. In doing so, we will be better positioned to raise the funds needed to contribute towards the cost of our services not covered by Government funding or other revenue.

COMMUNITY SUPPORT

The work of Bayley House has long benefited from strong associations with families and organisations in the local community; this continues to be the case. The continued development of these relationships and the engagement of our supporters in the activities we undertake are essential in gaining future long-term support for Bayley House.

This financial year Bayley House received donations totalling $247,721. Although a decrease of 9% over the previous year, the total number of individual donations increased by nearly 60%. The decrease in overall funding was primarily due to a reduction in the number of philanthropic grants received.

STRATEGIC PLANNING

During the year Bayley House developed a three year Fundraising Strategic Plan to better enable us to diversify our fundraising activities and focus on key income streams. In doing so key areas were identified as having the most potential for growth and funding support; donations and appeals, planned giving (bequests and monthly giving),

philanthropic grants and corporate-community partnerships. The Fundraising Strategic Plan was endorsed by the Board in June and implementation of action plans is now underway.

OUR FUNDRAISING APPEALS

In line with current best practice, Bayley House conducts two fundraising appeals each year. This year our total income from appeals was $55,300; nearly double the previous year.

The Christmas Appeal which raised $27,140, included a donor acquisition campaign and was mailed to 10,000 households in the Bayside region. This achieved a 15% increase in the size of our donor database. Support for the campaign was provided by promotion through the Bayside Leader and real estate sponsored billboards. The Tax Appeal focused on the impact Bayley House has on individuals and raised $28,160.

TRUSTS & FOUNDATIONS

Bayley House continues to seek support through grants from philanthropic trusts and local government although fewer grant applications were eligible for submission this year. Tightening of selection criteria and a decrease in potential grants funds has impacted significantly on success rates across the sector. This year we received seven grants totalling $26,700; a decrease of 68% on the previous year.

A BEQUEST PROGRAM

In the past Bayley House has been fortunate to have benefited from donations, large and small, bequeathed to the organisation. Development of a bequest program is underway and will be launched in early 2015 to promote planned giving.

FUNDRAISING IN THE COMMUNITY

A total of $64,000 was achieved from corporate fundraising this year thanks to support from Morgans Financial Brighton and Ian Hyman, CEO Hymans Valuers and Auctioneers and his committee. Both conducted successful fundraising luncheons from which Bayley House benefited. These events will continue in 2015.

FUTURE DIRECTION

The key fundraising priorities for the next 12 months will be to grow our donor base through another planned acquisition campaign, enhance the appeals program and launch a bequest program. We will also conduct a donor survey to learn more about our supporters and how they would like to be engaged with the organisation.

DONATIONS BY INCOME STREAM

General Donations 33%

Appeals 20%

Donations & Bequests to BH Foundation 21%

Corporate Donations & Sponsorships 15%

Grants 9%

Other 2%

Mary's storyWhen Mary commenced at Bayley House four years ago she was quiet, anxious and found settling in very difficult. At times she was apprehensive, asked lots of questions and needed regular reassurance.

Soon after arriving Mary’s bubbly personality began to shine. She made lots of friends and now involves herself in as many activities as she can. Mary enjoys gardening and keeps a close eye on the vegetables she grows. She also loves baking and delights in seeing people’s faces when they taste her latest creation.

Mary now enjoys living with others her own age at one of our community residences. She thinks her new home is “excellent” and is often overheard saying to her friends, “I’m so glad I’m at Bayley House!”

Mary is such a different person today and has blossomed into a confident, capable, happy and well-rounded young woman.

The story of Mary’s transformation featured in our 2014 Tax Appeal and helped raise more than $28,000.

16 Bayley House Annual Report 2013/14 17

Marketing & community relations

Developing strong relationships with the community and conducting well planned marketing and communication campaigns are an important part of a broader strategy to raise the profile of Bayley House and build a clear brand identity.

FUNDRAISING & MARKETING SUB-COMMITTEE

The Fundraising and Marketing Sub-Committee was established in April 2014 to assist Bayley House in maximising the benefits of its fundraising, communications and marketing opportunities. The Sub-Committee recommended the Fundraising Strategic Plan to the Board in June and is currently reviewing a new three year Marketing Strategy.

ONLINE COMMUNICATION

Bayley House continues to build support and communicate activities via our website and Facebook page. Both are updated on a regular basis and are a valuable information resource. In August 2013 an Intranet site was rolled out to facilitate greater access to information resources and keep staff informed of upcoming events and activities.

FORMALISING OUR VOLUNTEER PROGRAM

Bayley House currently has 60 volunteers who assist us on a regular basis. In September 2013 the development of a formal volunteer program commenced. This will ensure the way we work with volunteers meets the guidelines outlined in the National Standards for Involving Volunteers in not-for-profit. The program will be launched toward the end of 2014.

INFORMATION SESSIONS

During the year Bayley House conducted three information sessions. The topics covered Wills and Financial Planning, an update on the NDIS and an outline of Day Program funding. Each was attended by over 30 parents and carers.

COMMUNITY ACTIVITIES & EVENTS

In July Bayley House entered a team in the 2013 Run Melbourne event. Ten participants walked the 5km course raising $10,200 through sponsorship. Three clients from Bayley House entered digital stories in the Bayside Film Festival in August; one entry won the overall Digital Story category and another received a commendation.

Bayley House once again held several art exhibitions during the year. The largest, Creative Spark, featured more than 60 pieces of work and was held at the ARTrium at the Bayside City Council.

More than 120 people attended the official opening in August 2013. The exhibition was highly successful with two-thirds of the art work being sold over the four week period.

SUPPORT FROM COMMUNITY GROUPS

The Sandringham Football and Social Club, St Kilda Angels Supporter Group and the Holland Foundation continued to support Bayley House through the provision of tickets for clients to attend both local and AFL football matches.

In February 2014 Elsternwick Cricket Club once again hosted a cricket match between their players and the Bayley House Bushrangers whilst the 15th Annual Bayside Basketball Challenge Cup was conducted at Star of the Sea College in December 2013. Sandown Greyhound Racing Club also hosted several events for clients.

WORKING WITH LOCAL BUSINESSES

Bayley House continues to receive support from many local businesses. The patrons of Gardenvale TAB provide regular donations; local bakeries and supermarkets offer discounts on their produce and The Good Guys Brighton continue to contribute funds to Bayley House via The Good Guys Foundation as well as enabling us to hold a fundraising BBQ at their biannual three day sales.

Steven's storySteven has been attending Bayley House for over 25 years and is one of our most passionate Richmond supporters. He often wears his footy jumper to work and nothing can take the grin off his face if the Tigers have a win. Richmond certainly gave Steven a lot to smile about this year!

Steven loves helping. Each morning he helps the staff in our High Support area get ready for the day by tidying the room and making sure everything is in its place. He has several jobs to do including folding all the tea-towels and hanging out the washing. As soon as someone arrives Steven is there to say hello and help unpack their bag.

But it doesn’t stop there. Steven is handy in the kitchen and is happy to assist whenever there is cooking to be done. He makes sure everything organised and of course, is always willing to sample the food when needed.


Human resources

At Bayley House we seek to empower our staff to use their passion and skills to make a positive difference to the people we support. This is achieved through a strong commitment to developing staff skills, encouraging continuous improvement and embedding a culture of best practice.

HUMAN RESOURCES STRATEGY

The focus of our Human Resources (HR) strategy over the past year has been on strengthening learning and development, positioning us for the NDIS and ensuring alignment of the HR strategy to the overall Bayley House strategy. This has been achieved through policy development, implementation of new initiatives and adherence to the relevant employment laws and regulations.

ROLE EXPECTATIONS FRAMEWORK

To assist staff to better understand their roles and the training and development required at each level, this year we introduced two role expectations frameworks. These frameworks outline the key responsibilities of each role and along with the training and development plan, provide staff with clear documentation about roles and development within Bayley House.

STAFF DEVELOPMENT

Ongoing staff development continues to be a priority. Throughout the year Bayley House continued to provide staff with many developmental activities such as behavioural and emergency issue management and positive behaviour support training. We recognise learning and development takes many forms and also encourage opportunities for development by working on projects or committees, job rotations and coaching by more senior staff.

In February 2014 Bayley House identified 24 Managers, Team Leaders and Band 3 Instructors to undertake a Frontline Leaders program. Consisting of four one-day workshops, the program provides staff with the tools and knowledge they need to further develop their leadership skills. Thirteen staff commenced the program in February 2014 with the remaining 11 staff to commence in August 2014. To date the feedback has been very positive.

RECRUITMENT & RETENTION

Effective recruitment and selection is a critical success factor in ensuring that we attract and retain the right staff. Recruitment has been an ongoing process resulting in a number of key appointments, particularly within the Accommodation Service with three new Team Leaders being appointed.

REMUNERATION, REWARDS & RECOGNITION

At Bayley House we believe in rewarding and recognising staff for their effort and contribution. This is done in many ways. All staff have access to salary packaging and the majority of our pay rates are based on our existing enterprise agreements and the applicable Awards.

THE FUTURE

Leadership and development will continue to be a focus over the next financial year, as will planning to ensure we are well positioned for the introduction of the NDIS. A second staff survey will be conducted as a follow up to the survey undertaken in 2012.

SENIOR MANAGEMENT TEAM

Chief Executive Officer: Bruce SalvinGeneral Manager – Accommodation Service: Hans van de GraaffGeneral Manager – Day Programs: Penny HartExternal Relations Manager: Kerryn McIverFinance & Operations Manager: Cathy BraniganFundraising Manager: Ruth LewHuman Resources Manager: Caroline StanleyQuality Manager: Anneke JurgensProperty Manager: James Bainbridge

STAFF STATISTICS

Total Staff: 133

Gender:Female 100 75Male 33 25

Staff by Area:Day Service 69 52Accommodation 44 33Admin / Transport 20 15

EMPLOYMENT STATUS — BAYLEY HOUSE # %

Casual 28 21Part time 73 55Full time 32 24

EMPLOYMENT STATUS — BY AREA # %

Day Service: Casual 16 23Part time 28 41Full time 25 36

Total 69 100

Accommodation Service:Casual 12 27Part time 29 66Full time 3 7

Total 44 100

Admin / Transport:Casual 0 0Part time 16 80Full time 4 20

Total 20 100

ORGANISATIONAL CHART

Board of Management

Chief Executive Officer

General Manager — Accommodation Services Supported Accommodation, Respite Service

Fundraising Manager (0.8FTE)

Donations, Grants, Bequests, Capital Campaign

Finance & Operations Manager Financial Management, Information Technology, Project Management

Human Resources Manager (0.55FTE)

HR Management, Organisational Development, Employee Relations, Recruitment, OH&S

General Manager — Day ProgramsDay Service Provision, Program Development, Client Recruitment

Property Manager (0.85FTE)

Building Maintenance, Transport Fleet

External Relations Manager Communications and Marketing, Public Relations

Quality Manager (0.6FTE)

Continuous Improvement, Compliance, Quality Management, Oversees CIC Committee

Executive Assistant (0.9FTE)


Awards & recognition

The contribution made by clients, staff, volunteers and community members is recognised through the presentation of awards which acknowledge the role they play at Bayley House. The following awards were presented towards the end of 2013.

CLIENT RECOGNITION AWARDS

These awards acknowledge the length of time clients have been attending Bayley House and recognise the contribution they have made. Currently 39 people (22%) have attended for 25 years or more; including seven (4%) who have attended for 50 years or more.

10 Year CertificateMichael Andrews, Melanie Caruana, Luke McCormack, Jessica O’Donovan, Judith Outridge, Sally Powell, Cassice Watson, Jodi Webster, Sam Weir and Sarah Woodward

15 Year CertificateAnna Pham

20 Year AwardGerry Conforti and Sylvia Triantafillas

25 Year Award Trevor Pynt, Anthony Supple, MeiSze Wong, Malcolm Fletcher and Craig Lynch

40 Year Award Rula Ganoulis

50 Year Award (& Ambassador)Sally Ball*

*Deceased

OUTSTANDING SERVICE AWARDS

The Outstanding Service Awards are presented to volunteers and staff for providing outstanding support above and beyond the call of duty. They celebrate, promote and encourage quality service provision to clients.

Recipient:

Silver Emblem AwardJolanda Zonneveld

LIFE MEMBERSHIP

Life Membership is bestowed on individuals who have given outstanding service to Bayley House and our clients over an extended period of time which has contributed directly to the success of the organisation.

Recipients:

Fay and Wal Matthews

Citation:

Fay and Wal have been associated with Bayley House since 1972 and have been involved in many different aspects of the organisation. Wal served on a range of Sub-Committees and was a member of the Board for 15 years. Fay was a member of the Mother’s Club Committee for 30 years; 20 of which were spent on the Executive in the positions of President, Vice President and Honorary Secretary. Over the years Fay and Wal have organised numerous social activities for clients and have assisted in many events to raise funds for Bayley House. They have, and continue to be, strong advocates for clients and their families.

COMMUNITY PARTNERSHIP AWARD

The Community Partnership Award recognises the exceptional support given to Bayley House by community partners such as service organisations, businesses and community groups who assist us above and beyond the call of duty.

Recipient:

Brighton Medical Clinic

Citation:

Brighton Medical Clinic has been supporting Bayley House for over 25 years. They have assisted with medical emergencies and regularly work with clients to manage their health issues. Brighton Medical Clinic was the first business in the local area to be involved in our Work Placement program whereby clients worked in local businesses. Our close association with Brighton Medical Clinic has meant the staff have come to know many of our clients extremely well. They are professional, friendly, are very supportive and often amongst the first to buy tickets to our annual Christmas Carols Concert.

A quality organisation

Quality underpins Bayley House’s work across the entire service; whether it is in the direct support of individuals, or in the manner in which information is documented. Monitoring and evaluation of our services and practices is a regular function within our operations, and ensures that we continue to provide a high quality service that delivers positive client outcomes.

CONTINUOUS IMPROVEMENT

Bayley House aims to foster a culture of continuous quality improvement that is embedded within our community and in everyday practice. This is achieved through our Continuous Improvement Process, particularly the role of the Continuous Improvement Committee (CIC) and the maintenance of the Quality Management System (QMS).

In its third full year of operation, the CIC has been vital in ensuring Bayley House has maintained its focus on accreditation and remains prepared for future audit processes. The CIC is composed of representatives from Senior Management and both the Day Program and Accommodation Services. The group continues to act as a reference point and guiding body for the development of policies and procedures, as well as the review of our operations.

Over the past 12 months the focus of the CIC has been to prepare for our next scheduled audit in February 2015. All community organisations receiving government funding are audited against a set of Standards (DHS One) outlined by the Victorian Department of Human Services (DHS). Achievement of these Standards results in accreditation for a three year period. Bayley House received accreditation in early 2012, and is therefore required to undertake another audit in early 2015. Bayley House has selected and engaged Quality Innovation Performance (QIP) as the DHS endorsed Independent Review Body who will complete this upcoming audit.

AUDIT PREPARATION

As part of audit preparation, the CIC met on seven occasions to review our processes and procedures through the completion of a pre-audit self-assessment. In addition to this, the committee reviewed 56 Continuous Improvement Requests (CIR) submitted by staff from all levels and areas of the organisation and endorsed seven new policies and 26 reviewed policies. They also approved a large number of accompanying forms and references. Changes to processes and procedures were then implemented as a result.

CLIENT FEEDBACK

Over the past year, Bayley House has also actively been examining our client feedback processes and the way in which this can be improved. Planning for these practices commenced and during the upcoming year we will introduce several new feedback opportunities for clients and families to comment on the services we offer. This will ensure we continue to provide a high quality of service that delivers positive client outcomes and promotes a strong sense of community through valuing the input of all stakeholders.

Above: Luke McCormack (left) receiving his 10 Year Certificate.


In memory

During the year we were saddened by the passing of four well-loved members of the Bayley House community. Each person made an important contribution to Bayley House and will be greatly missed.

RICHARD FLETCHER

Long-term supporter and past President, Dr Richard Fletcher passed away in April 2014. Dick played an active role at Bayley House for nearly 35 years and was well known and respected by clients, families, volunteers and staff. He will be long remembered for his selfless work, unwavering support and commitment to improving the lives of people with an intellectual disability.

Dick’s involvement with Bayley House began in 1980 and he soon became a familiar figure within the Bayley House community through his participation as a parent and in his role in the governance of the organisation. He served on several Sub-Committees and was a Board member for over 14 years serving as Vice President, and then President, a position he held on two occasions.

The contribution that Dick made to Bayley House was acknowledged by a Silver Emblem with Silver Wreath being awarded in 2000 and Honorary Life Membership in 2002.

DOT SULLIVAN

Dot passed away in January 2014 after an association with Bayley House that spanned more than 35 years. She was an active member of the Mother’s Club and later, Family and Friends, demonstrating loyalty, dedication and hard work to Bayley House. Dot supported many fundraising activities, assisted with costumes for the concerts and was always willing to undertake other tasks when needed. She was a great friend to other parents with whom she willingly shared her experiences and sense of humour.

FONG CHOW

Fong, a long standing resident of Helen Schutt House, passed away in November 2014. She had a larger than life personality and an amazing ability to make you feel like you were the most important person she had seen that day. Fong’s affectionate nature and love of music, singing and chatting endeared her to all her friends, fellow residents and staff.

PAUL HANLEY

Paul commenced at Bayley House in 2002 and became a member of the Leonard Street household several years later. An avid Sydney Swans fan, Paul was delighted when they won their recent premierships. He enjoyed music and singing and was always keen to have a dance with his fellow housemates. Paul passed away in January 2014.


BUSINESSES

Alperstein DesignsAustralian Caravan Club LtdAveo ConciergeBambini Early Learning CentreBayside Business NetworkBayside City CouncilBendigo Bank Sandringham Community BranchBICCY'S Opportunity ShopBiscuit HouseBizworksBlack Cabs Combined Pty LtdBlack Rock Bowling ClubBlue IllusionBOSCHBright Education CentreBrighton Grammar Early Learning CentresBrighton LibraryBrighton Medical CentreBrighton Recreational CentreBrighton Swim SchoolBrumby's Bakeries (Church Street)Coles SouthlandDawson Moving & Storage Aust LtdDBL SolutionsDepartment of Human ServicesDockendorfs Licensed SupermarketGardenvale TABGentech LightingGlen Eira Swimming & Aquatic CentreHampton Community CentreHelen Sykes Future LeadersHighbury Investment Pty LtdHigher Truth Meditation CoursesHolmesglen TAFE Moorabbin

Hymans Asset ManagementInternational Women's Insolvency & Restructuring Confederation (IWIRC)Jeffery Leask MusicKings Club Leisure CentreKingston City CouncilLangford Jones HomesLeojohn Pty LtdLes Clefs d'Or AustraliaMaru Koala ParkMentone Educational CentreMorgans Financial Services BrightonMuzz BuzzNardoo Land CoNew Street Medical CentreOfficeworks Highett Order Of The Eastern Star Brighton Coronation Chapter No 122OzOperaPalace Cinemas – Brighton Dendy Peter's Timber & Hardware BrightonPremiumHealthPrintroomRitchies Stores – Head OfficeRobins Nest Early Learning CentreSandringham Little AthleticsSouthern Cross Educational Services Pty LtdSt Andrews Anglican ChurchSummit HealthTelstra Global Operations CentreThe Good Guys BrightonThe International of BrightonThrifty Link Brighton HardwareWheelies Rest AccommodationWholesale Paper Converters (Victoria) Pty Ltd

CLUBS & ASSOCIATIONS

All Souls Opportunity ShopCorben House MentoneElsternwick Cricket ClubMelbourne Racing ClubMordialloc Jazz OrchestraParkdale Women's AssociationSandown Greyhound Racing ClubSandringham Football & Social ClubSouthern Indoor Bowls ClubSt Andrew's Opportunity ShopThe Order of the AmaranthThe Sandringham ClubThe St Kilda Angels Supporter Group

FUNDRAISING & SUPPORT COMMITTEES

Bayley BirdsBayley House Family & FriendsBayley Residential Raisers

Supporters

We extend our thanks to the many generous individuals, businesses and organisations in our community who made a donation, provided discounted or in-kind goods and services, hosted functions, supported our programs or raised funds on behalf of Bayley House.

INDIVIDUAL DONORS & SUPPORTERS>$500

James BainbridgeDan BakerPeter BassanettiJoseph CappadonaDavid & Celia ColeRichard & Kristine DaltonCathy DowsettRobin DraperFlavia DucaKim EdwardsSandra FallaJane FletcherBrenton FrancisJohn GoodallIan GroverMartin HannanPeter & Melanie HannonBetsy HarringtonPaul HedeBill & Rea HodgsonTim HoldenGeoff KingSusan LauJohn & Diana LawrensonNorman LeesMichael & Suellen Mansour

David & Heather MatthewsWal & Fay MatthewsRoger & Margot MayesAnne McGearyAlan McNabRobin MellettNorm & Gillian PeatlingGeoff PickingGordon & Vivienne PyntGerald RawsonAndrew Robb OA & Maureen RobbDavid RossMaureen ScottNeil & Isabel SmythIan & Julie SpenceGraham & Christine StonePeter StrainPat SuppleBritt Van PeltAnthony VulcanPeter Vulcan AM & Joan VulcanHector WalkerRosemary West OAMDaniel WhelanRay Wood

ESTATES, TRUSTS & FOUNDATIONS

ANZ Staff FoundationBell Charitable FundBrian M Davis Charitable FoundationCommunity Enterprise FoundationHanlon FoundationHolland FoundationIntellectual Disability Care Foundation (Robert Oswald Ball)Lording Family Foundation Mercy FoundationOptus Community GrantsThe Estate of The Late Dorothy Joyce SullivanThe Good Guys FoundationThe William Angliss (Victoria) Charitable FundThe Amelia Eliza Holland Trust

SCHOOLS & COLLEGES

Beth Rivkah Ladies CollegeBrighton Grammar SchoolBrighton Secondary CollegeMentone Girls' Secondary CollegeRMIT UniversitySacre CoeurSt Leonards CollegeStar of the Sea CollegeSwinburne Design Centre


Volunteers

Our volunteers are the life blood of the organisation. They come from all walks of life and are ordinary people doing extraordinary things. Thank you to everyone who so willingly gave their time and energy on an irregular or ongoing basis to assist on committees, provide support in the day programs or help at functions.

David AdamsSue AgostinoBarbara ArblasterLauren AxtonJames BainbridgeDan BakerJulienne BalfeVeniana BarrettNorm BarrowFaye Barrow OAMDai BenbowMoyha BettessDi BettsDeanne BoweySue BrainVictoria BrittMargot BroadwayDavid CalverPat CalverEsther CampbellLynore CodyCelia ColeDavid ColeJackie CollettClare ConnellyKristine ConsidineJanet CorkeDiana CrundenRichard DaltonKristine DaltonMargaret DavidsonJackie DavieTom de MeyrickSonya DegarisHaley DillonLaprini DimitrakopoulosKoby DuncanDiane Duncan

Anne DunnGwendoline DuscherJackie EdmondsonRay FairleyAdam FerrisPat Fitzgerald-ParkerHilda Glotzer-RozenfeldAngus Graham OAMHelen HalpinLori HamiltonGwenda HancePenny HartPaul HedeRobbie HendryTessa HensKrysia HodgsonBill HodgsonSonia HoughamJohn HoughtonMaria IyerManjinder KaurAnnabel KayAndrew KerrDonna KerrShirley KudeviitaJohn LawrensonAnnette Le BretonBarbara LeeSigal LevinAnthony LoschiavoPaul MastersonJeffrey MayPeter McCormackMartha McGillSandy McGrathIna McIverDenise McNameeNaomi MilgromRachel MilumFrances MirabelliJude MulcahyKylie Myles-GrabusnikSandra PatersonNorm PeatlingGillian Peatling

Ann PetersCheryl PetersonJan PlenderleithElaine PolonskyTony PookGayle PookJulie PowerChris Renwick AMMarisa RigoniJane RobinsonGerard SavageMaureen ScottIan SequeiraSusan ShafarReg ShieldsGillian SimpsonKelly SmithPatricia SparksSally StewartJocelyn StrettonCarmel SullivanLesley SwallowMarg TempletonAnu ThakkerMaree ThompsonWendy ToyCarolyn Vaughan*Hector WalkerBeverley WalkerJanet WalterLynn WardBenjamin WarrenNatarsha WarrenAnn WatkinsGeorgina WearneLucy WhelanPaul WhelanRhonda WhitfieldElizabeth WilsonDanielle WoodJolanda ZonneveldRichard Zylan

*Deceased

Bev's storyWhat started out as a way to give something back to an organisation that has helped her son, has now turned into a passion for Bev.

Whilst she wears several volunteer hats at Bayley House, Bev enjoys volunteering in the art room the most. “It’s such a happy place,” says Bev. “I love it when I walk in and everyone calls out ‘Hi Bev’…it is so nice to be part of such a lovely environment.”

Working in the art room each week gives Bev the chance to get to know the clients better and build a strong connection with them. “I always try to find out what the client really wants to do and try to figure out ways we can do it which overcome any challenges they may have,” says Bev. “I love seeing the finished paintings and knowing that I played a part in helping them put their memories and ideas into a piece of artwork. It’s very satisfying.”


How you can help

With your support Bayley House can achieve its vision of ‘Creating Futures Together’ by providing our clients with the skills and opportunities they need to realise their dreams. Your time, money, resources or ideas can help make a real difference to their lives.

DONATE

No matter how large or small, every dollar helps. You can choose to make a single donation or become a regular supporter through monthly giving. Donate securely online at www.bayleyhouse.org.au or by phone on (03) 9982 1500. All donations $2 and over are tax deductible.

LEAVE A BEQUEST

Leaving a gift to Bayley House in your Will is one way to support our ongoing work. Your gift is a tangible way to create a meaningful legacy which will help us provide programs and services that meet the needs of our people now, and into the future. Speak to your solicitor or our Fundraising Manager on how to leave a charitable bequest in your Will.

FUNDRAISE

Fundraising for Bayley House is easy. You can host your own event or organise one in conjunction with your local school, club, community group or work colleagues. To make it even easier try fundraising for us online when you next take part in a sporting activity such as a fun-run or celebrate a milestone birthday. Check out our website for more details.

VOLUNTEER

Our volunteers are a valued part of the Bayley House team and play a crucial role in helping to support our clients. Volunteers assist in many areas from administration to supporting our programs. If you are interested in finding out more about how you can volunteer, please contact our External Relations Department on (03) 9982 1513.

PARTNER WITH US

Many community organisations and corporate businesses partner with Bayley House to deliver better services and programs to our clients. Partnership packages can be designed to meet your organisation’s needs while also benefitting the people Bayley House supports.

Please contact our Fundraising Manager for more information on how you can help.

Ph (03) 9982 1537

Brighton and Districts Helping Hand Association for Intellectually Disabled Inc.

(known as Bayley House) ABN 79 262 349 071

52 Middle Crescent Brighton, Victoria 3186

Ph (03) 9982 1500 [email protected] www.bayleyhouse.org.au

Accommodation Houses

17 Blackwood Avenue Mentone, Victoria 3194

68 Earlsfield Road Hampton, Victoria 3188

66 Fewster Road Hampton, Victoria 3188

15 Leonard Street Hampton East, Victoria 3188

39 Lubrano Street Brighton East, Victoria 3187

44 Marriage Road Brighton East, Victoria 3187

2A Bendigo Street Cheltenham, Victoria 3192

Bayley Respite 31 Lonsdale Avenue Hampton East, Victoria 3188

Day Program Services 52 Middle Crescent Brighton, Victoria 3186

JobWorks@Bayley 3 Noyes Street Highett, Victoria 3190

Building community connections - Bayley House€¦ · In terms of the capital projects Bayley House...

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