Building Capacity through Continuous Improvement...
Transcript of Building Capacity through Continuous Improvement...
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Building Capacity
through
Continuous Improvement
Assessment
May 9, 2018
Presented by: Lori Bowie, BSc, MA
Director of Recreation, Arts & Culture
City of Port Coquitlam
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Presentation Outline
• Port Coquitlam
• Building a Culture of Continuous Improvement (CI)
• Implementing the Framework for Recreation
• Designing a CI Process
• What We Learned
• Implementing the Action Plan
• 10 Tips for Success
portcoquitlam.ca
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British Columbia
Vancouver Burnaby
Surrey
Coquitlam
PoCo
METRO VANCOUVER
Port Coquitlam, British Columbia
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Building a continuous improvement culture
Port Coquitlam is a happy, vibrant, safe community of healthy engaged residents and thriving businesses supported by
sustainable resources and services.
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Fleet
Purchasing
Shared Services
Compliance
Recreation Programs
Business Licensing
Building a continuous improvement culture
CIA
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Community Recreation Complex
Phase 1 to open in late
2019
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Introduce the Framework
Review your Policies, Programs & Services
Plan
Evaluate
cpra.ca/about-the-framework
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Designing a CIA Process
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Primary research question
Are we effectively managing registered recreation program growth and expenditures?
Designing a CIA Process - Purpose
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Designing a CIA Process
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Bring the Multidisciplinary
Project Team Together
Develop a TOR or project charter and present to
Oversight Committee
Gather Data, Conduct –
Interviews, Focus Groups and
Surveys (internal & external)
Research Best Practices and Consult with
External Experts
Analysis of Data and Iterations of
Recommendations (with oversight
committee input)
Final Report and Implementation
Plan
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PoCo Grand Prix - July 13, 2018 pocograndprix.ca
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Recreation Programming
• Program Creep Minimal
• Program Success Rates
• Revenue Increase
• Minimal Fee Increases
• Industry Norms
• Community Partnerships
• Accessibility
• Experienced Staff
• Policy Update
• Key Performance Indicators
• Data Collection & Analysis
• Programming Practices
• “Core Programming” • Enhanced Oversight • Marketing & Branding • A&C Leadership
• Staff training
What We Learned
Needs Strengths
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Introduce the Framework
Review your Policies, Programs & Services
Plan
Evaluate
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Implementing the Action Plan
1. $50K Net Reduction 2. New Business Analyst Position 3. Restructured Budgets 4. KPI’s & Measures 5. Revised Policy Statement 6. Marketing Plan & Updated Branding 7. Staff Training 8. Programming Guidelines &Tools 9. Core Program Definition 10.New A & C Coordinator
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Implementing the CIA Action Plan
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Getting to what matters – Steve
Patty, Phd Dialoguesinaction.com
Quantifying Benefits
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10 Tips for Success
www.portcoquitlam.ca
1. Assessment = 10% 2. Clear Purpose & Scope 3. Simplify the Process 4. Multidisciplinary Project Team 5. Good Data
6. Quantifying Benefits 7. External Eyes 8. Implementation Champions 9. Perception ≠ Reality 10. Clarity of Expectations
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Questions and Comments
portcoquitlam.ca
Lori Bowie, BSc, MA Director of Recreation, Arts & Culture #200 – 2253 Leigh Square|Port Coquitlam, BC|V3C 3B8 T 604.927.7907|F 604-927-7910|E [email protected]