Building an Inclusive LGBTQ Workplace - soa.org · LGBTQ community? 1 2 83% 17% ... Building...
Transcript of Building an Inclusive LGBTQ Workplace - soa.org · LGBTQ community? 1 2 83% 17% ... Building...
Session 140 PD - Building an Inclusive LGBTQ Workplace
Moderator:
Jeffrey J. Drzazgowski, FSA, MAAA
Presenters: Kathleen Conlin
Ronald Gebhardtsbauer, FSA, MAAA Jessica Halem
SOA Antitrust Compliance Guidelines SOA Presentation Disclaimer
1
JEFF DRZAZGOWSKI
MODERATOR
Executive Director, FinanceAetna
JESSICA HALEM
LGBT Program Director
Harvard Medical School
KATHLEEN CONLIN
Chief Talent Officer, Commercial Insurance
Liberty Mutual
RON GEBHARDTSBAUER
Faculty-in-Charge, Actuarial Science
Penn State
Insert picture here
Insert picture here
Session 140 – Building an Inclusive LGBTQ Workforce
2
A Brief History – Until the Late 1970s
3
A Brief History – The 1980s and 1990s
4
A Brief History - Today
Liberty Mutual Insurance 5
Poll: LGBTQ members of the audience.Which best describes how open you are at work?
1 2 3 4
7%
86%
0%7%
1. Not open to anyone2. Open to peers3. Open to my managers4. Open to all
6
How Liberty Mutual Defines Diversity & Inclusion
Is about All of Us!DIVERSITY
INCLUSIONmanage and leverage the power of our collective differences and similarities
DIVERSITYall the differences and similarities between individuals and groups
VALUING DIVERSITYacknowledge, welcome and accept the differences that each employee brings to the workplace
7
Diversity is being invited to the party; inclusion is being asked to dance.
Vernā Myers
8
Poll: All audience members. How do you perceive the culture of your workplace in terms of making LGBTQ employees comfortable with being open?
1 2 3
5%
58%
38%
1. Unwelcoming2. About evenly split between welcoming and unwelcoming3. Welcoming
9
Poll: All audience members. Do you believe the actuarial profession is inclusive for LGBTQ members and candidates?
1 2
8%
92%1. Yes, generally inclusive2. No, generally not inclusive
10
Costs of the Closet
Source: “The Cost of the Closet and the Rewards of Inclusion” (Human Rights Campaign)
When asked about the effects of an unwelcoming work environment, LGBTQ employees reported the following effects on their productivity, engagement with coworkers and overall sentiments about their job.
• 35% - Had to lie about their personal life• 30% - Felt distracted at work• 30% - Felt unhappy or depressed at work• 27% - Avoided certain people at work• 24% - Avoided a social event at work• 22% - Searched for a different job• 17% - Avoided working with certain clients/customers• 15% - Stayed home from work
11
Poll: All audience members.What is your current position at your company?
1 2 3 4
28% 28%21%23%
1. Individual Contributor2. Manager of Individuals3. Manager of Managers4. Executive
12
Driving change as leaders
INCLUSION IN ACTION
Start a dialogue
Practice and role model inclusive behavior
Be an advocate – provide feedback to others
Support your employees’ engagement in D&I activities
13
Poll: All audience members. Do you think there are barriers to entry into the actuarial profession for members of the LGBTQ community?
1 2
83%
17%
1. .Yes2. No
14
Actuarial College Student Perspective• They researched
• Diversity programs at companies • Best Place to Work - LGBT rankings by HRC• If company had an LGBT ERG
• They only applied if saw explicit rules on non-discrimination for LGBT• One said welcoming work environment was most important factor• Others said they assumed actuarial jobs would be welcoming
• Because we are educated • Inclusion is correlated with education
• They did not see barriers at the firms they interviewed• They are now in jobs and feel coworkers are welcoming and respectful
15
Why is Actuarial Profession viewed as welcoming?• We are educated; logical; advancement is merit based (due to exams)• Employers in:
• Academia - generally progressive• Governments serve public – often progressive• Industry wants all customers (neutral)• Ahead of politicians & churches (who need to be careful to get voters & adherents)
• Insurance based on group solutions (pooling diverse cross-section) • Our history starts in Mutual Benefit Societies - did good for the community• On other hand, discrimination needed to avoid death spiral, unless Social Insurance
• Pension Consultants are fiduciaries – what is best for customer• Not Caveat Emptor – Wall Street• On the other hand, some may put profits before people
• In M&A work and Reinsurance, trusting other party’s actuaries is important• A profession must be interested in the Social Good or it could become irrelevant
• We have a Code of Conduct
16
Poll: All audience members. Have you experienced/witness LGBTQ micro-aggression?
1 2
32%
68%
1. .Yes2. No
17
Building relationships with high trust
Demonstrate respect
Actively listen
Create transparency
Maintain a high say/do ratio
18
Creating trust in the workplace
Employee
Management
OrganizationColleagues
Liberty Mutual Insurance 19
Poll: All audience members. Does your organization have an LGBTQ Employee Resource Group (ERG)?
1 2
50%50%
1. Yes2. No