AIKCU Annual Report to Ky Council on Postsecondary Education
Building An Apple Toolkit - AIKCU. · PDF fileAPPLE SERVICE TOOLKIT! MAC RESOURCE INSPECTOR...
Transcript of Building An Apple Toolkit - AIKCU. · PDF fileAPPLE SERVICE TOOLKIT! MAC RESOURCE INSPECTOR...
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Building An Apple ToolkitLandon Dickens
Network System Administrator Asbury University
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INTRODUCTION
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APPLE DEVICE MANAGEMENT
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APPLE SERVICE TOOLKIT
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APPLE SERVICE TOOLKIT HOW AST WORKS
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APPLE SERVICE TOOLKIT SYSTEM COMPONENTS
• Diagnostic Gateway (DG)
• Mac Resource Inspector (MRI)
• Notebook Adapter Diagnostic (NAD)
• Test Patterns Tool (TPT)
• Server Bit Setter (SBS)
• Cooling System Diagnostic (CSD)
• Gateway Manager (GM)
• Unit Under Test (UUT)
• Video System Test (VST) for Macbook Pro (15-inch Late 2010)
• Video System Test (VST) for iMac (27-inch, Mid 2011)
• Trackpad Diagnostic Test
• Audio Input and Output Test
• Keyboard Diagnostic Test
• Blank Board Serializer (BBS)
• Storage Diagnostic
• Image Persistence Test (IPT)
• Trackpad Keyboard Mapper (TKM)
• Flash Storage Repair (FSR)
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APPLE SERVICE TOOLKIT DIAGNOSTIC GATEWAY & GATEWAY MANGER
• Diagnostic Gateway: Software runs on a dedicated Mac, and provides tools to triage computers via Netboot, and records test results as log files.
• Gateway Manager: an App to remotely configure and manage the Diagnostic Gateway server as well as accesses diagnostic logs.
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APPLE SERVICE TOOLKIT MAC RESOURCE INSPECTOR
• A very fast, EFI-based, client-side triage diagnostic tool that checks both hardware and software components.
• Designed to run within 1-2 minutes.
• Minimal working hardware needed.
• Running in EFI eliminates any possible OS issues causing (or masking) symptoms.
• Allows a tech to make a quick change (i.e. swap ram) and test again without a lot of downtime.
Apple Service Toolkit Reference Guide 46
�#RRNG�5GTXKEG�6QQNMKV
5. /4+�TWPU�KVU�EJGEMU��#U�GCEJ�OQFWNG�KU�XGTK°GF��/4+�CFFU�CP�KEQP�TGRTGUGPVKPI�VJCV�OQFWNG�VQ�the main screen. A progress indicator displays details about what is being checked.
6. 9JGP�/4+�JCU�°PKUJGF�EJGEMKPI�CPF�VGUVKPI��RTGUU�5�VQ�UJWV�FQYP�VJG�776��6JG�776�ECP�then be disconnected from the LAN by disconnecting the Ethernet cable from the UUT.
+ORQTVCPV� Do not disconnect the UUT from the LAN until testing is complete. This ensures VJCV�CNN�&)�QRGTCVKQPU��UWEJ�CU�VGUV�CEVKXKV[�NQIIKPI��CTG�CDNG�VQ�°PKUJ�°TUV�
7. Once control has returned to the user, you can interact with the icons on the MRI screen using the UUT’s keyboard and mouse / trackpad. Test results are only sent once, during initial /4+�EJGEMKPI�CPF�VGUVKPI��0Q�HWTVJGT�NQIIKPI�KU�RGTHQTOGF�CHVGT�/4+�°PKUJGU�
8. When MRI completes its checks, the icons display badges are color-coded to indicate status (pass, fail, caution), as shown in the MacBook example below. See the section titled ‘Interpreting MRI Results’ for a description of how to interpret the color-coded badges.
9. %NKEMKPI�CP�KEQP��QT�QP�VJG�§K �̈U[ODQN�KP�VJG�JCTFYCTG�QT�UQHVYCTG�URGEK°ECVKQPU�CTGC�FKURNC[U�C�EQP°IWTCVKQP�YKPFQY�YKVJ�OQTG�KPHQTOCVKQP�CDQWV�VJCV�OQFWNG��6JKU�EQP°IWTCVKQP�YKPFQY�EQPVCKPU�C�¥TGUWNV¦�NKPG�VJG�°TUV�NKPG���CP�QRVKQPCN�¥KUUWG¦�NKPG��C�UOCNN�XGTUKQP�QH�VJG�module icon, and any additional information about the module (such as hard drive size).
0QVG� You can also navigate using keyboard keys. See ‘#56�-G[DQCTF�1RGTCVKQP’ for details.
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APPLE SERVICE TOOLKIT MRI WALKTHROUGH
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APPLE SERVICE TOOLKIT MRI WALKTHROUGH
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APPLE SERVICE TOOLKIT MRI WALKTHROUGH
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APPLE SERVICE TOOLKIT MRI WALKTHROUGH
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APPLE SERVICE TOOLKIT MRI WALKTHROUGH
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APPLE SERVICE TOOLKIT MRI WALKTHROUGH
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APPLE SERVICE TOOLKIT MRI WALKTHROUGH
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APPLE SERVICE TOOLKIT MRI WALKTHROUGH
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APPLE SERVICE TOOLKIT MRI WALKTHROUGH
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APPLE SERVICE TOOLKIT MRI WALKTHROUGH
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APPLE SERVICE TOOLKIT ADDITIONAL TOOLS
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APPLE SERVICE TOOLKIT ADDITIONAL TOOLS
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APPLE SERVICE TOOLKIT ADDITIONAL TOOLS
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APPLE SERVICE TOOLKIT ADDITIONAL TOOLS
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iOS DIAGNOSTICS
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iOS DIAGNOSTICS
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iOS DIAGNOSTICS
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iOS DIAGNOSTICS
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iOS DIAGNOSTICS
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iOS DIAGNOSTICS
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APPLE CACHING SERVICE
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APPLE CACHING SERVICEOS X
• OS X Software Updates • Third-party applications
and updates via the Mac App Store
• System downloads obtained via Software Update
• Internet Recovery OS image download (Mavericks and later)
iTunes & iBooks • iTunes 11.0.4 and later
(both OS X and Windows)
• iOS app purchases and updates
• iBooks Store content (both iOS and OS X apps)
!
iOS 7 and TV • iOS and TV updates • iOS apps and Updates • Apps and books within
iTunes U courses • Additional Mobile
Assets !
!
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APPLE CACHING SERVICE
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APPLE CACHING SERVICE
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APPLE CACHING SERVICE
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APPLE CACHING SERVICE
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APPLE REMOTE DESKTOP
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APPLE REMOTE DESKTOPManage
Interact
Deploy
Inventory
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APPLE REMOTE DESKTOP
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APPLE REMOTE DESKTOP
Manage • Restart, Log Out, Shutdown • Send Messages • Rename in ARD • Send Unix Commands • Set StartUp Disks
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APPLE REMOTE DESKTOP
Interact • Control or Observe Computer • Share Your Screen • Lock the Screen • Copy Items
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APPLE REMOTE DESKTOP
Deploy • Install software packages • Upgrade Software • Manage Files/Permissions • Open/Quit Apps
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Inventory • Software Reporting • Hardware Reporting • Computer Usage • Network Responsiveness
APPLE REMOTE DESKTOP
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APPLE REMOTE DESKTOP
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APPLE REMOTE DESKTOP
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APPLE DEVICE MANAGEMENT
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APPLE DEVICE MANAGEMENT
http://www.apple.com/ios/ios8/enterprise/
IT departments have more ways to manage information securely without burdening employees with complex
rules and work personas.
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QUESTIONS & DEMOS