Building an Accountable and Collaborative Culture

© 2013 NetSpeed Learning Solutions. All rights reserved. 1

Driving an Accountable and Collaborative Culture

December 18, 2013


Webinar Objectives

• Implement 10 questions asked every day by accountable collaborators

• Capitalize on the four principles that support joint effort toward common goals

• Adopt eight communication practices that drive a high-performance culture

• Build peer power in your organization


About Cynthia Clay

• 25+ years of experience• Author of Peer Power (John

Wiley)• An expert in collaborative,

engaging virtual learning• Committed to helping

organizations build accountable collaborators


Tweet

#peerpower


Purpose Poll

What got you here today?

6© 2013 NetSpeed Learning Solutions. All rights reserved.

Our Story

1992 •Began as an independent consulting practice•Provided organization and leadership development to Pacific NW clients

2000 •Developed NetSpeed Leadership (blended learning)•Expanded nationally

2006 •Developed Blazing Service (blended learning)•Began to experiment with interactive, VILT using web conferencing

2007 •Developed NetSpeed Fast Tracks™ (integrated learning system)

2008 •Rebranded the company as NetSpeed Learning Solutions•Repurposed all programs for VILT

2009 •Introduced the Virtual Facilitator Trainer Certification course•Published Great Webinars

2011 •Published Peer Power•Launched the Peer Power virtual training program

2012 •Established as virtual learning experts•Wiley & Sons republish both Great Webinars and Peer Power

We help clients successfully transition to

virtual learning and virtual leadership


Negative Signs

What signs tell you that there might be a lack of accountability in your organization?


Business Impact

What business impacts do organizations experience when accountability is low?


Business Impact Poll #1

• Missed opportunities or targets• Reduced productivity• Lost customers• Inability to retain key employees• Increased conflict• Little risk-taking or innovation• Low employee morale• Average or poor performance


Positive Signs

What signs tell you that teams are collaborating well in your organization?


Business Impact

What business impacts do organizations experience when collaboration is high?


Business Impact Poll #2

• Creative solutions• Increased productivity• Retained customers• High employee engagement• Less unproductive conflict• Willingness to take risks• High employee morale• Increased revenue


Get Set

Mindset

Will SetSkill Set

Do they know HOW?

Do they know WHAT?

Do they know WHY?


Mindset Poll

How confident are you that your team has the right Mindset (they know WHAT to do, the goals and targets they must meet)?


Skill Set Poll

How confident are you that your team has the right Skill Set (they know HOW to communicate, collaborate, and resolve conflicts)?


Will Set Poll

How confident are you that your team has the right Will Set (they know WHY their targets matter and WHY their performance makes a difference)?


Accountable Collaboration

Think of a time when you worked on a high-performance team. The team produced great results and worked together collaboratively.

What factors created accountable collaboration on that team?


Ten Questions

1. What shared goals does our team have?

2. What pieces of the work puzzledo I own?

3. How do I make sure that mypuzzle pieces fit seamlesslywith the pieces that others own?


Ten Questions

4. How do I demonstrate respect for eachperson on this team?

5. What can I do each day tostrengthen my relationshipswith my co-workers?


Ten Questions (Poll 1)

Which of these first five questions is the most important question you should be asking TODAY?


Ten Questions

6. How do I support open, transparent communication on my team?

7. How can I improve existing processes to get better results?

8. How will I contribute positivelyand constructively, withoutblaming others, when problemsarise?


Ten Questions

9. What else (what more) can I do tocontribute to the team’s results?

10.How can I work jointly with co-workersto address obstacles to the team’ssuccess?


Ten Questions (Poll 2)

Which of these second five questions is the most important question you should be asking TODAY?


Four Principles

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Four Principles


Be Real

• Share your views and goals.• Acknowledge reality.

How did Carmen apply these practices?


Four Principles


Take Responsibility

• Be responsible for your experience.

• Communicate with others.

How did Stan apply these practices?


Four Principles


Extend Respect

• Listen, listen, listen.• Allow others to solve their own

problems.

How did Helen apply these practices?


Four Principles


Build Relationships

• Get input.• Seek solutions that benefit all.

How did Bill apply these practices?


Five Strategies


Nine Challenging Coworkers

Common Behavior


Virtual and Classroom


Peer Power

Published in 2012 by John Wiley & Sons


Classroom and Virtual

• Six modules for maximum flexibility• Based on adult learning principles• Interactive and collaborative• Practical skill-building• Easily customizable


Online Tools

• “About You” Assessment• “About Them” Assessment• Podcasts and Knols at NetSpeed Fast Tracks™• Post-class Reinforcement at the NetSpeed

Coach Learning Center™


The Learning Center


NetSpeed Fast Tracks™


Train-the-Trainer Model

• Certify internal trainers• Face-to-face and virtual options• License the complete program


Delivery Model

• Bring in our certified trainers• Face-to-face and virtual options• License the complete program


• Build accountable collaborators at all levels• Reduce unproductive conflict• Meet the needs of virtual learners and leaders• Offer ready-to-launch blended programs• Report business impact• Receive flexible, responsive service

Benefits


• One person receives a copy of Peer Power• Download our ebook: Peer Patterns

Take Our Survey


• Take advantage of our Year End promotion• 15% off if paid by December 27, 2013• 10% off if paid by January 15, 2014

Year End Promotion


Q & A

47

Thank You!

Building an Accountable and Collaborative Culture

Business

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