Building a Safety Culture on a strong foundation of

safety programs and policies

• Begins with recruitment and selection – A,B,C s

– Attitude

– Behavior

– Consequences

• Builds on a foundation of training and policies

– Internal

– External

• Safety culture is developed through engagement and ownership

Safety

Professional Truck Driver

• Enhanced interview process

• Detailed credit and criminal record check

• Commercial drivers abstract

• D & A testing process

• Follow up-random testing (DOT)

• 3-4 Day orientation program

• Driver evaluations

• Aggressive auditing of drivers • Log book

• Pre trip / Post trip

• Safety Programs/Safety Record (both road and personnel)

• Driver qualifications/Driver performance

Warehouse Personnel

• Enhanced interview process

• Detailed credit and criminal record check

• Medical and back assessment

• D & A testing process

• 3-4 Day orientation program

• Graduated Forklift training and certification

• (L.P.O.) Loss prevention observation • Forklift / loader operations

• Lifting procedures

• Load securement

Internal Training

September 20, 2014 7

Courses/Outlines

September 20, 2014 8

Courses/Outlines Cont’d

September 20, 2014 9

Courses/Outlines Cont’d

September 20, 2014 10

Guidelines (Matrix)

September 20, 2014 11

Guidelines (Matrix) Cont’d

• External Training Associations

– AMTA (Alberta Motor Transport Association)

– OSSA (Oil Sands Safety Association)

– CSTS (Construction Safety Training systems)

– Rigger Awareness (Continental)

– H2s Alive (Enform)

10/5/2014

External Safety Memberships

• Building the training platform and procedure manual is consistently done well by many organizations

• Execution of orientation and training programs is another reasonably well done process

• Identifying gaps and developing additional steps and programs to close gaps can also be done with good management / administration.

• Developing a “Behavioral Safety” Culture is where the real challenge begins.

Policy and Procedure Supports developing culture

Safety Culture

• Behavioral based Safety cultural statement :

– I am confident this is wrong and unsafe and I will express my concerns with the intention of resolution either through education or changing the unsafe practice and I will be supported by my peers and supervisors.

• Top down based safety comment:

– I think it is an unsafe practice but everyone else seems to accept it as a reasonable risk so I will just go along with it rather than embarrass myself and be branded as a lazy wimp / whiner trying to get out of work .

• How do we Encourage and develop Behavioral Safety Attitudes – Employee involvement at all stages

– Encouragement to challenge situations

– Incentive/rewards both team and individual

– Personal consequence discussion

– Task specific safety sessions with external speakers and experts

• CVSA Inspectors

• Mechanics

• Load securement / Rigger specialists

• How are we attempting to develop a Behavioral Safety culture

• Three Examples : – Project Warehouse team

– Drivers /Operators

– Near Miss

Project Warehouse • Daily task based safety meetings

– Employees present to peers and management the identified risks of their daily tasks

• Environment is non threatening,

• non judgmental

– Includes office staff

– Identification of lower impact hazards that could include :

• Photo copier burn risk, chair castors on mats

• Trip hazards , Office ergonomics

Project Warehouse Operations

• No Risk to small or trivial

• Encourages all level involvement

• Team based incentive / Rewards

– Gift certificates

– NHL Hockey tickets (including dinner)

– CFL Tickets with (including dinner)

• It Works – Project is into its 24 th month with 0 personal

injuries recorded

Driver / Operators • Risk Identification Concerns

– Feeling Alone against the world, “I am just a driver”

– How do I identify who is responsible for activities at this vendors site ?

– How do I Intervene if I think it is necessary

– Who will support my intervention

– Does the risk warrant the intervention

• Will I lose pay

• Will it delay the loading

Driver / Operators • My Load My Call document created .

– Allows the operator to utilize a process and management to challenge a situation.

– Does not differentiate who to talk to , only that it is their personal and job responsibility to speak to someone ,

– Confidence to intervene with process / procedural support.

– Clients will support any intervention !

– Drivers will be fairly compensated for delays and acknowledged for interventions

SAFETY ALERT

MY LOAD…….MY CALL

It has been noted that there is a spike in DAMAGED LOAD Incidents. Although drivers

are practicing due diligence in ensuring that all Load Securement Regulations and Client

based Policies are being adhered to; loads are arriving with damage that incurred enroute.

We need to collectively return to grass roots thinking and remember that

“A LOAD ACCEPTED IS YOUR RESPONSIBILITY”

If anytime during loading or in the case of a preloaded trailer, you DO NOT like the

appearance of the load;

STOP the loading procedure

LOOK for a better way to secure the cargo for the trip ahead

IDENTIFY possible compromises to re-secure the load before

accepting it

DISCUSS your concerns/disagreements by contacting your

Dispatcher or Manager

EVALUATE the consequences of a damaged load before you

accept and transport

Do not let your responsibilities SLIDE. Once you accept the load – you are responsible

for its delivery “UNDAMAGED”.

Name:________________________ Date:__________________

_______________________________________________ I have read and understand the memo above (signature required)

General Operations • Near Miss program

– All Employees provided with near miss report card booklets,

• Simple and user friendly

• Input Encouraged through recognition and personal incentives

• 100% of all near misses investigated by Safety department

• 100 % reviewed by OH&S committee

General Operations • Safety bulletins / LFI s created from

Near miss reviews.

• Communicated to the operating teams via hard copy , electronically and posted on bulletin boards.

• Encouraged through monthly gift card draws

– more near misses reported more chances to win.

NEAR MISS REPORT CARD

BU: DATE: TIME:

WORKER: SUPERVISOR:

Please check the appropriate box(s) that best describes the situation.

[ ] Asbestos/Benzene/Lead [ ] Overhead Lines

[ ] Confine Space [ ] Pinch Points

[ ] Damaged Equipment [ ] Poor Housekeeping

[ ] Driving/Road Conditions [ ] PPE

[ ] Enviromental Spill/Containment [ ] Respiratory Hazard/Dust/Vapors

[ ] Extreme Heat/Cold/Weather [ ] Rigging Equipment

[ ] Fire/Ignition Sources [ ] Simultaneous Operations

[ ] Hazardous Energy [ ] Uncontrolled Energy/Force

[ ] Ladders/Ramps [ ] Underground Pipes

[ ] Limited Access/Egress [ ] Unguarded Equipment

[ ] Manual Lifting/Over Reach [ ] Working at Heights

[ ] Noise [ ] Open Trench/ Excavation/Man Hole

Description of Unsafe Condition/ Hazard or Near Miss

________________________________________________________________________

Immediate Actions Taken or Suggestions for Prevention of Similar Occurrence

Submit to Dwayne MacKenzie – Safety

We believe that by creating a safety culture we provide a more valuable service to

our clients.

Safety

•Goal Zero

•Live with it

•Focused Approach

Service

•World Class

•Unprecedented

•Single Source Solution

Every employee home

safe everyday and be

the best transportation

service provider in the

industry.

Sa

fety

Firs

t