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Schlumberger-Private

Building a Learning Measurement Ecosystem with MTMBill Soileau - Learning Lifecycle Manager

Susan Spark - Learning Technology Manager

Metrics That MatterMarch 12, 2020

Schlumberger-Private

Topics

Who Are We?

Our Learning Landscape

High Performing Learning Organizations

Learning Modernization Timeline

Ecosystem Components

Ecosystem Evolution

MTM: Where We Are

Data Examples

Looking Ahead

Summary

Schlumberger-Private

World’s largest provider of technology to the oil and gas industry†.

WHO ARE WE?

Global Culture

Representing175 Nationalities90+ 85+Countries

Yearsin O&G ~120,000 People

Research & Engineering

2017 $787 Million

>15,500 Worldwide active patentsDeep Industry Knowledge

Schlumberger-Private

Our Learning Landscape

Where we were Where we want to beChallenges

Schlumberger-Private

Pillars of High Performing Learning Organizations

Learning Culture

Governance

Organization

Continuous Learning

Learning Content Capability•

Content Strategy

Content Lifecycle

Learning Measurement Capability

Learning Record Store

Learning Analytics

Bersin by Deloitte, Xyleme

Interlinked & Co-dependent

Underpinned by Ecosystem / Learning Technology Stack

Schlumberger-Private

Learning Modernization Timeline

Competency Whitepaper

Jun 2014

Simulation White Paper

Sep 2014

Simulation Workshop

Jan 2016

SteerCo

Feb 2016

Pilot Project KickOff

Jul 2016

ILC Phase 1Mar 2017

LOTF WhitepaperOct 2017

MTM AgreementDec 2017

Schlumberger-Private

Learning Management System (legacy)

• Assignments and Controls

• Approvals

• Certifications

• Poor UX and limited data

Learning Experience Platform

• Primary portal for employee to engage with all learning content

• Skills based personalization

• Data on content usage, topics, skills

Survey Analytics

• Benchmarking

• Applicability and impact

• Students, Instructors, Managers

Learning Content Management System & Content Delivery Server

• Create and reuse content

• Streamline deployment to platforms

• Improved content analytics

Training Resource Management System

• Resource planning

• Course administration

• Enhanced visibility on utilization

Learning Record Store

• Activity and behavior capture via xAPI

• Key for simulation based training

• Trigger actions in other systems

• Tie into competency assessments

Ecosystem Components

Schlumberger-Private

Phase 1 Ecosystem: January 2018

Schlumberger-Private

Phase 2 Ecosystem: Q3 2020

Schlumberger-Private

Phase 3 Ecosystem: Q1 2021

Schlumberger-Private

Phase 4 Ecosystem

RedThread Research Model

Schlumberger-Private

Year 3 Year 2 Year 1

• Training in Learning Centers.

• Drive consistency and standardize what gets

measured, how it is measured, and how it is

reported.

Targeted

Deployment – Starting Year 3

Stabilize & Produce

• Build capability for analyzing and communicating

insights to stakeholders.

• Data Explorer access

• Dashboards

• Enhance analytical thinking, expand relationships

with stakeholders and demonstrate business impact

of strategic training solutions.

• Identifying the bottom 5-10% and checking

against relative importance

• Partnering with Instructional design to fix what

is broken

Year 3: Comprehensive

Schlumberger-Private

Schlumberger Trends

0%

20%

40%

0%30%60%

Pe

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ce

Imp

rove

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ue

to L

ea

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Scrap Learning Rate

Schlumberger

23% Scrap Learning26% Performance Improvement91, 341 Surveys

Oil & Gas Industry Benchmark

31% Scrap Learning13% Performance Improvement6,298 Surveys

*Dotted lines = 6 months using MTM (O&G Benchmark: 34% Scrap Learning; 9% PI and SLB: 25% Scrap Learning; 19% PI)

*Solid lines = 24 months using MTM Numbers Displayed on Graph

Schlumberger-Private

Our Journey Continues Past Year 3

Learning Ecosystem Expansion

Learning Organization

Driving Improvement

Compressive Data

Strategy (MTM and

xAPI)

Survey Strategy for

Degreed

Schlumberger-Private

Summary

Our Story

Takeaways

Looking Ahead

Schlumberger-Private

Questions?