Building a Bridge building a bridge.pdf · Connecting a Multi-Generational Workforce. Midwest Claim...
Transcript of Building a Bridge building a bridge.pdf · Connecting a Multi-Generational Workforce. Midwest Claim...
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Building a Bridge
Presented by:
Susan Henry, Senior Vice President,
Connecting a Multi-Generational Workforce
Midwest Claim Conference 2009
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Midwest Claim Conference 2009
Bookend Concept
Mature Worker
New Graduate G
en
X
Bo
om
ers
Gen
Y
Tra
dit
ion
alist
s
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Midwest Claim Conference 2009
Today’s Workforce
Traditionalists – 5%
Millennials – 10%GenXers – 40%
Baby Boomers – 45%
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Midwest Claim Conference 2009
Let’s Generalize, Not Stereotype
Bo
om
ers
Gen
Y
GeneralizationsStereotypes
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Midwest Claim Conference 2009
Generation Y (Millennials)
• What are common perceptions of Generation Y?– What are their beliefs?
– What can they provide?
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Midwest Claim Conference 2009
• What are common perceptions of Generation X?– What are their beliefs?
– What can they provide?
Generation X
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Midwest Claim Conference 2009
Baby Boomers
• What are common perceptions of Baby Boomers?– What are their beliefs?
– What can they provide?
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Midwest Claim Conference 2009
Traditionalists
• What are common perceptions of Traditionalists?– What are their beliefs?
– What can they provide?
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Midwest Claim Conference 2009
Are Your Perceptions Reality?
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Midwest Claim Conference 2009
Traditionalists (1900-1945)
Believe It or Not
The Social Security Administration is predicting the percentage of gainfully employed 65-70 year olds will be 30 percent, and 70-79 year olds will be 20 percent by 2020.
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Midwest Claim Conference 2009
Traditionalists
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Midwest Claim Conference 2009
Characteristics
• Strong work ethic
• Value work and job
• Loyal
• Patient
• Place duty before pleasure
• Reluctant to technology changes
• Rarely say “no”
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Midwest Claim Conference 2009
Working With
• Propose changes as evolutionary steps.
• Show them respect.• Honor the chain of command.• Value their experiences; tap
into their knowledge bases.• Communicate face-to-face.• Take a more formal approach.• Present ideas logically.
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Midwest Claim Conference 2009
Hot Buttons
• Flexibility• Privacy• Respect• Traditional recognition
(i.e., plaques, photos)
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Midwest Claim Conference 2009
Baby Boomers (1946-1964)
Redefining the Aging Workforce
According to SunLife’s January 2009 Unretirement Index, The number of Americans who expect to work past retirement was unchanged over the past 90 days; yet, the top reason for working longer shifted from “to stay mentally engaged” to “earn enough money to live well.”
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Midwest Claim Conference 2009
Baby Boomers
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Midwest Claim Conference 2009
Characteristics
• Disciplined
• Loyal
• Workaholics
• Extremely competitive
• Find sense of self in the work that they do
• Believe a job can be for life
• Look for leadership
• Sometimes resistant to change
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Midwest Claim Conference 2009
Hot Buttons
• Liberalized benefits• PTO/Flexibility• Privacy• Respect• Public recognition (i.e.,
company newsletter)
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Midwest Claim Conference 2009
Working With
• Be patient with their need to work through bureaucracy.
• Acknowledge that you have less experience (when appropriate).
• Be clear on objectives and desired results.
• Be their cheerleaders.• Give them your full attention.• Know the company’s history.
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Midwest Claim Conference 2009
GenXers (1964-1976)
Facing Economic Impact
“Today, employees of Generation X are in their 30s and 40s and are in a position to be considered as corporate leaders. However, this group is often overlooked or not offered the kind of incentives they desire in order to retain them long enough to succeed into these positions.”
~ HRSmart.com
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Midwest Claim Conference 2009
GenXers
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Midwest Claim Conference 2009
Characteristics
• Desire high-quality end results• Value productivity• Work-to-live mindset• Comfortable with authority• Technically competent• Independent, resourceful• Entrepreneurial• Free agent mentality
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Midwest Claim Conference 2009
Hot Buttons
• Work/life balance• Flexibility/telecommuting • Job sharing• Feedback• Challenge• Autonomy• Fun in the workplace• Informal recognition (i.e., paid
days off)• Effective leadership• Succession plans
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Midwest Claim Conference 2009
Working With
• Do not micromanage.• Tell them what needs to be
done, but not how.• Allow them to multi-task.• Make work fun.• Be open and honest.• Use technology.• Delegate.• Be direct and to the point.• Talk casually.• Ask for their opinions.
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Midwest Claim Conference 2009
Millennials (Gen Y) (1977-1995)
Experiencing Their First Recession
“The economic downturn has affected nearly everyone in the United States, from white-collar professionals to blue-collar workers, new graduates entering the workforce to those nearing retirement.”
~ USA Today, March 10, 2009
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Midwest Claim Conference 2009
Millennials (Gen Y)
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Midwest Claim Conference 2009
Characteristics
• Want to make an impact• Feel work is an expression• Multi-taskers• Goal-oriented• High employer expectations• Technology savvy• Collaborative• Energetic• Optimistic
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Midwest Claim Conference 2009
Hot Buttons
• Team work• Corporate image/brand• Money • Training• Upward mobility/career path• Flexibility in hours and dress
code• Technology• Community service• Fitness
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Midwest Claim Conference 2009
Working With
• Create a collaborative environment.• Promote mentorships.• Commit to diversity.• Be supportive.• Assign multiple projects.• Provide rules/solid leadership.• Encourage new ideas.• Show respect.• Be flexible.• Make work fun.
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Midwest Claim Conference 2009
Multi-Generational Challenges
What are the potential challenges of the multi-generational workforce?
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Midwest Claim Conference 2009
Strive for Diversity
• Recognize that diversity of generations in the workplace offers a diversity of ideas and approaches.
• Fully understand the differences that exist between generations.
• Educate managers, supervisors and team members on how to bridge the gap between generations.
• Embrace generational differences to increase productivity and add value.
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Midwest Claim Conference 2009
The Power of Mentorships
• Connect with leaders who are not their managers
• Gain further insight on what it takes to be a leader, thrive in the position/industry
• Gain additional company perspective
• Obtain guidance and suggestions
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Midwest Claim Conference 2009
Top Training Trends
• Cross training
• Planned career rotations
• Stretched work roles
• Subject matter experts
• Individual career building: coaching, shadowing and mentoring
• Personal executive coaches: skills, development, performance
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Midwest Claim Conference 2009
Communication Tips
• Listen actively.
• Give feedback clearly.
• Receive feedback non-defensively.
• Communicate tasks.
• Solve problems collaboratively.
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Midwest Claim Conference 2009
Conflict Management Tips
• Stay focused and listen carefully.
• Try to understand his/her point of view and do not get defensive.
• Own what is yours.
• Use “I” statements (I feel, I see, etc.)
• Look for compromise.
• Take a time out, but don’t give up.
• Ask for help if needed.
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Midwest Claim Conference 2009
How Can the Industry…
… create policies, benefits, recruitment tactics and retention strategies to meet all of the generations’ motivations, desires and needs???
FLEXIBILITY
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Midwest Claim Conference 2009
Brave New World