BUILD Workshop Intro Slides

download BUILD Workshop Intro Slides

of 27

Transcript of BUILD Workshop Intro Slides

  • 8/12/2019 BUILD Workshop Intro Slides

    1/27

    INTRODUCTIONWORKSHOP

  • 8/12/2019 BUILD Workshop Intro Slides

    2/27

    What is ENGAGE ?

    It seeks to :

    Enhance our global understanding of the issues facing frontline staff

    Respond to the key issues using the best of existing goodpractice across the globe

    And so ultimately lead to......Improvedbusiness

    performance

    Operators

    Customer Facing Staff

    Team Leaders

    ENGAGE is a global OP initiative which focuses on our front-line

    staff:

    Best inClass

    Employer 2

  • 8/12/2019 BUILD Workshop Intro Slides

    3/27

    ENGAGE Research

    66 focus g roups

    30 cou ntr ies

    13 different languages

    About 1,000 staff in dialog ue

    Focus Groups conducted by

    independent externalconsul tant

    Feedback analysed and

    responses ident i f ied by g lobal

    Line & HR representat ives

    OperatorsFront Line

    TeamLeaders

    Customer

    Facing Staff

    Who did we talkto? How / Where was theresearch conducted?JG 4-7 Team Leaders

    across all functions

    Refinery

    Operators

    Sales and CSC staff in

    Retail and Commercial

    3

  • 8/12/2019 BUILD Workshop Intro Slides

    4/27

    Responses to the findings

    Change &

    Prioritisation

    Team Leader Role

    and SkillsWork Life Balance

    Frequent & Visible

    Recognition

    9 areas were considered in response to thesefindings.

    Co-developed with front-line staff and extensively

    tested with line management followed by piloting in field.

    The following 4 areas were prioritised:

    4

  • 8/12/2019 BUILD Workshop Intro Slides

    5/27

  • 8/12/2019 BUILD Workshop Intro Slides

    6/27

    Difficult to balancemanaging operational

    tasks and managing people

    No face to face timefor people management

    Need help and supportto enhance people

    management skills

    Need role modelsin people management

    What team leaders told us in the

    research

    6

  • 8/12/2019 BUILD Workshop Intro Slides

    7/27

    Warm up activity

    In pairs / groups of 3:

    Select a picture which you feel best represents

    your experience of managing your team.

    Be prepared to report back to the

    group:

    - why you chose the picture

    - 3 words associated with that experience

    7

  • 8/12/2019 BUILD Workshop Intro Slides

    8/27

    What is BUILD?

    BUILD is a collection of practical tools to help you with thepeople management aspects of your role. It contains:

    Easy to use, practical tools and techniques forpeople management tasks and activities

    Immediate advice, training and ongoing

    resources

    Tailor-made support for your individual needs in

    people management

    8

  • 8/12/2019 BUILD Workshop Intro Slides

    9/27

    What is BUILD

    A detailed summary of how BUILD works is

    contained on page 4 of the Toolkit.

    BUILD is a long-term process, designed to helpyou apply your learning on the job:

    9

  • 8/12/2019 BUILD Workshop Intro Slides

    10/27

    What would you personally like toget out of BUILD? (wish list)

    10

  • 8/12/2019 BUILD Workshop Intro Slides

    11/27

    What will happen today?

    Overviewof BUILD programme, including: Competences

    Evaluation tool

    Development tools Prioritisethe competences that you will work on in depth

    Practicethe evaluation process (team leader and line

    manager)

    Introducethe development tools

    AgreeThe Deal on how you will make BUILD work for

    you moving forward

    11

  • 8/12/2019 BUILD Workshop Intro Slides

    12/27

    The People Management Competences

    Sets out the people management skills and behavioursneeded to be an effective team leader

    Created by

    team

    leaders and

    their

    managers

    12

  • 8/12/2019 BUILD Workshop Intro Slides

    13/27

    Alignment with Leadership Framework

    Whilst the BUILD people management competences

    are purpose built for team leaders, they do align with

    the Leadership Framework for Senior Leaders

    13

  • 8/12/2019 BUILD Workshop Intro Slides

    14/27

    Evaluation Process - Introduction

    Step 1 : Prioritise- Team Leaders prioritise 5 key competences to

    work on

    Step 2 : Evaluate- Team Leaders complete self evaluation for the

    5 chosen competences

    Step 3: Summarise and Decide

    - Review meeting with line manager

    - At the end of the review meeting complete the

    development summary, choose

    Learning Unit and start using Hot Tips 14

  • 8/12/2019 BUILD Workshop Intro Slides

    15/27

    Step 1: Prioritise

    Individually:Use the cards to choose your top 5 priorities

    It would be impossible to work effectively ondeveloping all 10 competences at once.

    So you need to decide which ones to work on first.

    In your groups:Discuss as a group and then agree your

    individual prioritiesConsider both

    current

    business needs

    and your

    personaldevelopment

    5 mins

    15 mins

    15

  • 8/12/2019 BUILD Workshop Intro Slides

    16/27

    Step 2: Evaluatehow it works

    On the evaluation sheets for your chosencompetences:

    Read the indicators

    Think about how you have usually acted in therecent past

    Rate yourself on the 1-5 scale for each indicator

    Discuss and agree thisrating with your line manager

    at the review meeting

    Calculate the average ratingfor each area 16

  • 8/12/2019 BUILD Workshop Intro Slides

    17/27

    Step 3: Summarise and Decidehow it

    works

    At the review meeting, complete the DevelopmentSummary sheet together with your line manager :

    enter your average rating

    for each of your 5 chosencompetences

    draw a graph to reflect an

    overview (as shown here)

    For each area fill in at least

    2 strengths and 2

    development areas

    17

  • 8/12/2019 BUILD Workshop Intro Slides

    18/27

    PRACTICE Step 2 (Team Leaders)

    Select one or two indicators (sub points) each

    Think about how you have usually acted in the

    recent past Rate yourself on the 1-5 scale for each indicator

    Discuss the rating by asking open questions

    e.g.Give me an example of where youve

    demonstrated that behaviour. What did you do?

    Individually:

    In pairs:

    18

  • 8/12/2019 BUILD Workshop Intro Slides

    19/27

    Read through the Line Manager guidelines for

    the Review Meeting

    Using one competence area, practice holding a

    constructive dialogue with the other individual

    where you hold a different perspective on theircompetence level.

    In pairs:

    PRACTICE Step 3 (Line Managers)

    19

  • 8/12/2019 BUILD Workshop Intro Slides

    20/27

  • 8/12/2019 BUILD Workshop Intro Slides

    21/27

  • 8/12/2019 BUILD Workshop Intro Slides

    22/27

  • 8/12/2019 BUILD Workshop Intro Slides

    23/27

    Development OptionsLearning Programme

    Each Unit has 3 stages:

    Self-paced

    Learning

    Practice

    Workshop

    Learning

    Resources

    Access new skills in your existing work-

    environment

    4-8 weeks (depending on Unit), approx. 2 hours

    per week

    Learn new skills / techniques using a workbookand undertaking mini assignments

    One day workshop

    A safe environment to practice new techniques in

    role-plays, case-studies and coaching groups

    Ongoing resources for support

    Local advice, coaching and support materials

    23

  • 8/12/2019 BUILD Workshop Intro Slides

    24/27

    Using BUILD on an ongoing basis

    Use as part of your normal personaldevelopment discussions

    Re-evaluate after using Development Options

    (guide: 2-3 months after practice workshop)

    BUILD Awards (tailored locally)

    BUILD is a key deliverable for Oil Products

    going forward - please give us your feedback to

    help us track progress

    24

  • 8/12/2019 BUILD Workshop Intro Slides

    25/27

    The Deal

    The Deal

    Go to page 4 of the BUILD Toolkit and consider

    the following questions:

    What do I need to do? (either as a team leader

    or a line manager)

    What do I need others to do?

    How will we review progress?

    30 mins

    25

  • 8/12/2019 BUILD Workshop Intro Slides

    26/27

    Next Steps

    Complete your self-evaluation

    Have a review meeting with your line manager

    agree evaluation profile complete development summary

    Agree your development options choices

    Contact xxx if you have any queries

    26

  • 8/12/2019 BUILD Workshop Intro Slides

    27/27

    Check-out

    Think for a minute on the following questions:

    In one sentence how would you describe your

    reaction to today?

    What one word best describes your hopes

    going forward for BUILD? 1 min

    If youre comfortable, share your thoughts with the

    rest of the room in the group session

    27