Build Smarter Apps with Einstein Platform Services
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Transcript of Build Smarter Apps with Einstein Platform Services
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Forward-Looking StatementStatement under the Private Securities Litigation Reform Act of 1995:
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties
materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or
implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking,
including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements
regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded
services or technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality
for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results
and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated
with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history,
our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer
deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further
information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the
most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing
important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available
and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features
that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
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Today’s Agenda
Einstein.aiChapter 2
Deep LearningChapter 1
Einstein LanguageChapter 3
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Customers are Generating New Types of Data
You Need Deep Learning toMake Sense of Unstructured Data
Input Layer Hidden Layers(Deep Structure)
Output Layer
Input
Data
Image Recognition
Natural Language Processing
Input 1
Input 1
Input 1
Output 1
Output 2
How can you transformyour apps with AI?
Fully hosted
Managed service
Best-in-class tooling
Hosted Infrastructure
Salesforce Einstein Is Democratizing Deep Learning
Models trained on CRM data
Embedded in Salesforce
workflows
Trusted platform
Built For Salesforce
Peer-reviewed research
Integrated into products
Continuous release cycle
Salesforce Research
Introducing: Einstein Platform ServicesEmpowering any developer to build AI-powered CRM apps
Einstein Object Detection
Einstein Image ClassificationEinstein Intent
Einstein Sentiment
Einstein VisionEinstein Language
`
Einstein Image ClassificationBuild smarter apps with image recognition
Embed image recognition into any app
Visual search, brand detection, object identification
Build custom models
Train Einstein on your brands and products
Integrate with Salesforce workflows
Augment leads, marketing campaigns, service cases
Extract & contextualize objects in imagesIdentify, count, and determine size of object classes
Build custom models
Train Einstein on images relevant to your business
Improve field sales, service & operations
Retail execution, inventory management, service ops
Introducing: Einstein Object DetectionBuild smarter apps with image recognition
PILOT
smarter with
einstein
smarter with
einstein
Leverage pre-trained sentiment models to
classify text as positive, negative, or
neutral
Seamlessly integrate with your Salesforce
workflows to better understand your
customers
Introducing: Einstein SentimentBuild smarter apps with natural language processing
BETA
smarter with
einstein
Classify the underlying intent in a body of
text to understand incoming inquiries
Customize models to identify the intent of
inquiries specific to your business
Embed into Salesforce workflows for
smarter sales, service, and marketing
Introducing: Einstein IntentBuild smarter apps with natural language processing
BETA
Sales
Classify the intent of text
from incoming service
cases to route them to
the right agents
Classify sentiment of
feedback as it relates to
reviews on company’s
products, brands, and
events
Service Marketing
Analyze account notes to
identify prospect intent
for better prospect
routing
Build AI-powered apps with Einstein Language
Build Custom ModelsNatural Language Processing with Einstein Language
DemoEinstein Language
Get Started with einstein.ai today!
Take the Einstein Vision Trail
trailhead.salesforce.com
Sign-up for a free trial!
einstein.ai
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Q & ATry Trailhead: trailhead.salesforce.com
Join the conversation: @salesforcedevs
Appendix