Bug deBug Chennai 2012 Talk - Business value articulation in software projects by Malay Srinivas
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Transcript of Bug deBug Chennai 2012 Talk - Business value articulation in software projects by Malay Srinivas
Business Value Articulation In
Software Projects
By Malay Srinivas & Vinay Jagtap
Abstract
TC
O
Metrics
SLAROI Q
uality
CSAT
&
ESAT
Business Value
Framework – Aditi way
Voice of Customers
No production bugs
Accelerate time to market
How will I drive effectiveness & Efficiency
Value for Money - ROI
What are my true responsibilities?
Profit margins & Account Growth
Decrease in operational cost
Innovations / Ideas
Ownership
CSAT / ESAT
Traditional Way
Performance MeasurementQuality
Cost Delivery
CSAT & ESAT
Define the SLA / Goals
- Product will not have P0 bugs
- Product Maintainability
- Rich look
- Competitive Billing rates
- Buffer Resources / Discounts
- Onsite/Offshore utilization
- On-time delivery- Query Resolution
in with-in 3 days
Sco
reca
rd A
ppro
ach
6
Case Study
Business Focus
• Position Aditi as “Independent Testing Services partner”
• Radical cost models of execution
• Time to market acceleration
• Test Services Enabled project• Scope of the project is to provide
the test service in terms of Defining the test cases, Test execution, Automation, Test Pass & Regression.
POC• Customer wants to see more
ROI• Too many change requests• Competition from other vendors• Requirement from customer to
show improvement every quarter
Problem Statement
• Enable & Improve the customer business & satisfaction
• Stay amid competition• Outcome Guarantees• Consistent and transparent focus
on ROI
Objective
Business Value Framework – Aditi Way
De
plo
ym
en
t
Project• Requirements Coverage• Test Coverage• Test Effectiveness
Product• Defects Reopened• New Defects• Open Defects• Code Quality• Build Quality• Reliability Index
Process• Test Productivity• Test Case progression• Test Case effectiveness• Cost of Quality
Identify Key
Stake HoldersEstablish Baseline
Risks & Dependencies
Measurement System
Knowledge Sharing Culture
Plan Value
Poka Yoke
Pareto
Cause & Effect
Business Value Delivered – Case Study
Continuous Improvement
Overall 18% reduction in cycle time
10 % more ad-hoc bugs
Average 5 % increase in
Automation Health Index
~ 23 % improvement in defect verification
of Showstopper bugs
5 % decrease in not repro bugs
5 % improvement in
Schedule
Controlled –Defects+ Increased Automation + Accelerated Regression = Improved Quality + Less Rework + Effort & Financial Gain
Success Enablers
Continuous Improvement
People
Process
Tools & Techniques
• Training & skill development• Growth path & career ladder• Alpha Teams• Rewards & Recognition• Knowledge management
• Reviews & Continues Process Improvements• Stringent quality gates• Defined performance objectives• SLA driven governance
• Tool research & integration• Project modeling and automation• Scientific estimation models• Software optimization techniques• Increased reusability – scenario based
repository
Summary
In Common• Metrics & measurement • Focus on SLA / Goal Adherence• Focus on completing the project successfully
• Focus on creating value• Work as extended arm of customer
• Discipline & culture of obtaining the required data• Continuous improvement & value demonstrationChallenges
Differentiator
In Common
11
Questions?
Thanks!!!!