Bug, Change Request & Issue Tracking. Woodpecker IT is designed for recording and tracking issues,...
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![Page 1: Bug, Change Request & Issue Tracking. Woodpecker IT is designed for recording and tracking issues, within a freely defined workflow. Woodpecker IT does.](https://reader035.fdocuments.in/reader035/viewer/2022062720/56649efc5503460f94c0f8eb/html5/thumbnails/1.jpg)
Bug, Change Request & Issue Tracking
![Page 2: Bug, Change Request & Issue Tracking. Woodpecker IT is designed for recording and tracking issues, within a freely defined workflow. Woodpecker IT does.](https://reader035.fdocuments.in/reader035/viewer/2022062720/56649efc5503460f94c0f8eb/html5/thumbnails/2.jpg)
Woodpecker IT is designed for recording and tracking issues, within a freely defined workflow.
Woodpecker IT does not predefine the type of issue you want to track.
Range of use
Woodpecker IT can be used for bug, change request or requirement tracking or as helpdesk solution.
![Page 3: Bug, Change Request & Issue Tracking. Woodpecker IT is designed for recording and tracking issues, within a freely defined workflow. Woodpecker IT does.](https://reader035.fdocuments.in/reader035/viewer/2022062720/56649efc5503460f94c0f8eb/html5/thumbnails/3.jpg)
Woodpecker IT differs from other systems in being extrem configurable and fits to the individuality and peculiarity of your project
You can configure Woodpecker IT in 3 main parts:
Configurability
• the data structure• the workflow• and the user rights
![Page 4: Bug, Change Request & Issue Tracking. Woodpecker IT is designed for recording and tracking issues, within a freely defined workflow. Woodpecker IT does.](https://reader035.fdocuments.in/reader035/viewer/2022062720/56649efc5503460f94c0f8eb/html5/thumbnails/4.jpg)
Every issue can be spezified by some informations
For example:
– a category– a description– the user who created the issue– a priority
Date structure
– any other information
![Page 5: Bug, Change Request & Issue Tracking. Woodpecker IT is designed for recording and tracking issues, within a freely defined workflow. Woodpecker IT does.](https://reader035.fdocuments.in/reader035/viewer/2022062720/56649efc5503460f94c0f8eb/html5/thumbnails/5.jpg)
1 Problem High Kurt load project, article = 100
Programm
crash
2 Requirement Low Alfred Default setting for article counter
This informations will be saved in the Woodpecker IT-database and will be displayed in a table
Table
1 Problem High Kurt load project, article = 100
Programm
crash
![Page 6: Bug, Change Request & Issue Tracking. Woodpecker IT is designed for recording and tracking issues, within a freely defined workflow. Woodpecker IT does.](https://reader035.fdocuments.in/reader035/viewer/2022062720/56649efc5503460f94c0f8eb/html5/thumbnails/6.jpg)
1 Problem High Kurt load project
article = 100
programm
Crash
2 Requirement Low Alfred Default setting for article counter
First you have to define the rows of the table
ID Category Priority User Reproduction Description Developer Estimat. Time
Test Cause Date closed
Attachement
1 Problem High Kurt load project
article = 100
programm
Crash
2 Requirement Low Alfred Default setting for article counter
Table
![Page 7: Bug, Change Request & Issue Tracking. Woodpecker IT is designed for recording and tracking issues, within a freely defined workflow. Woodpecker IT does.](https://reader035.fdocuments.in/reader035/viewer/2022062720/56649efc5503460f94c0f8eb/html5/thumbnails/7.jpg)
1 Problem High Kurt load project
article = 100
programm
Crash
2 Requirement Low Alfred Default setting for article counter
The rows are the central element of the data strucure
ID Category Priority User Reproduction Description Developer Estimat. Time
Test Cause Date closed
Attachement
1 Problem High Kurt load project
article = 100
programm
Crash
2 Requirement Low Alfred Default setting for article counter
Data structure
![Page 8: Bug, Change Request & Issue Tracking. Woodpecker IT is designed for recording and tracking issues, within a freely defined workflow. Woodpecker IT does.](https://reader035.fdocuments.in/reader035/viewer/2022062720/56649efc5503460f94c0f8eb/html5/thumbnails/8.jpg)
1 Problem High Kurt load project
article = 100
programm
Crash
2 Requirement Low Alfred Default setting for article counter
In the data structure will be also defined:
ID Category Priority User Reproduction Description Developer Estimat. Time
Test Cause Date closed
Attachement
1 Problem High Kurt load project
article = 100
programm
Crash
2 Requirement Low Alfred Default setting for article counter
Data structure
the data typ, default valuesand if the field is required.
Data type
f.e. drop downs Default
ValuesUsername
Field is
required
Data type
f.e. text
![Page 9: Bug, Change Request & Issue Tracking. Woodpecker IT is designed for recording and tracking issues, within a freely defined workflow. Woodpecker IT does.](https://reader035.fdocuments.in/reader035/viewer/2022062720/56649efc5503460f94c0f8eb/html5/thumbnails/9.jpg)
Workflow
The second main part of Woodpecker IT is the workflow.
You can build up the individual process of your company in Woodpecker IT.
![Page 10: Bug, Change Request & Issue Tracking. Woodpecker IT is designed for recording and tracking issues, within a freely defined workflow. Woodpecker IT does.](https://reader035.fdocuments.in/reader035/viewer/2022062720/56649efc5503460f94c0f8eb/html5/thumbnails/10.jpg)
Created
A Customer finds a bug
and creates an issue in Woodpecker IT
Workflow
![Page 11: Bug, Change Request & Issue Tracking. Woodpecker IT is designed for recording and tracking issues, within a freely defined workflow. Woodpecker IT does.](https://reader035.fdocuments.in/reader035/viewer/2022062720/56649efc5503460f94c0f8eb/html5/thumbnails/11.jpg)
A developer is working on the problem
Created in progress
Workflow
![Page 12: Bug, Change Request & Issue Tracking. Woodpecker IT is designed for recording and tracking issues, within a freely defined workflow. Woodpecker IT does.](https://reader035.fdocuments.in/reader035/viewer/2022062720/56649efc5503460f94c0f8eb/html5/thumbnails/12.jpg)
Created in progress
in testThe developer solved the problem
Now the bug should be tested again
Workflow
![Page 13: Bug, Change Request & Issue Tracking. Woodpecker IT is designed for recording and tracking issues, within a freely defined workflow. Woodpecker IT does.](https://reader035.fdocuments.in/reader035/viewer/2022062720/56649efc5503460f94c0f8eb/html5/thumbnails/13.jpg)
Created in progress
in test
solved
The tester is testing the bug
The bug is no longer reproducible
Workflow
![Page 14: Bug, Change Request & Issue Tracking. Woodpecker IT is designed for recording and tracking issues, within a freely defined workflow. Woodpecker IT does.](https://reader035.fdocuments.in/reader035/viewer/2022062720/56649efc5503460f94c0f8eb/html5/thumbnails/14.jpg)
Workflow & Data structure
ID Category Priority User Reproduction Description Developer Estimat. Time
Test Cause Date closed
Attachement
1 Problem High Kurt load project
article = 100
programm
Crash
2 Requirement Low Alfred Default setting for article counter
In Woodpecker IT fields can
be assigned to a statusID Category Priority User Reproduction Description Developer Estimat.
TimeTest Cause Date
closed
Attachement
1 Problem High Kurt load project
article = 100
programm
Crash
2 Requirement Low Alfred Default setting for article counter
ID Category Priority User Reproduction Description Developer Estimat. Time
Test Cause Date
closed
Attachement
1 Problem High Kurt load project
article = 100
programm
Crash
2 Requirement Low Alfred Default setting for article counter
ID Category Priority User Reproduction Description Developer Estimat. Time
Test Cause Date
closed
Attachement
1 Problem High Kurt load project
article = 100
programm
Crash
2 Requirement Low Alfred Default setting for article counter
ID Category Priority User Reproduction Description Developer Estimat. Time
Test Cause Date closed
Attachement
1 Problem High Kurt load project
article = 100
programm
Crash
2 Requirement Low Alfred Default setting for article counter
![Page 15: Bug, Change Request & Issue Tracking. Woodpecker IT is designed for recording and tracking issues, within a freely defined workflow. Woodpecker IT does.](https://reader035.fdocuments.in/reader035/viewer/2022062720/56649efc5503460f94c0f8eb/html5/thumbnails/15.jpg)
User rights
The third main part of Woodpecker IT are the user rights.
Every user can have different rights.
e.g. some user rights,
- see charts and reports
- set hierarchy of issues
- set issues invisible
- create, delete, mail, copy and move issue
- chat access, data import and export
![Page 16: Bug, Change Request & Issue Tracking. Woodpecker IT is designed for recording and tracking issues, within a freely defined workflow. Woodpecker IT does.](https://reader035.fdocuments.in/reader035/viewer/2022062720/56649efc5503460f94c0f8eb/html5/thumbnails/16.jpg)
User rights
You can define a complex filter statement to define which issues a user can see.
You can also set workflow permission, f.e.
- Which status changes can the user do?
- Which access type ( no access, read, write) does the user have to a field, referring to the issue status?
- Which columns are visible for the user?
![Page 17: Bug, Change Request & Issue Tracking. Woodpecker IT is designed for recording and tracking issues, within a freely defined workflow. Woodpecker IT does.](https://reader035.fdocuments.in/reader035/viewer/2022062720/56649efc5503460f94c0f8eb/html5/thumbnails/17.jpg)
Notifications
For each status change you can define, which project member should get a automatic mail notification.
![Page 18: Bug, Change Request & Issue Tracking. Woodpecker IT is designed for recording and tracking issues, within a freely defined workflow. Woodpecker IT does.](https://reader035.fdocuments.in/reader035/viewer/2022062720/56649efc5503460f94c0f8eb/html5/thumbnails/18.jpg)
Notifications
Customer Kurt creates an issue
Bernd, the developer and Patrick, the project leader are getting an email
createdAutomail to:
- Bernd
- Patrick
![Page 19: Bug, Change Request & Issue Tracking. Woodpecker IT is designed for recording and tracking issues, within a freely defined workflow. Woodpecker IT does.](https://reader035.fdocuments.in/reader035/viewer/2022062720/56649efc5503460f94c0f8eb/html5/thumbnails/19.jpg)
Notifications
Tanja, the tester cannot reproduce the bug and sets the status to solved
created in progress
in test
solvedPatrick and Kurt are getting an email and are informed, that the bug is solved
Automail to:
-Kurt
-Patrick
![Page 20: Bug, Change Request & Issue Tracking. Woodpecker IT is designed for recording and tracking issues, within a freely defined workflow. Woodpecker IT does.](https://reader035.fdocuments.in/reader035/viewer/2022062720/56649efc5503460f94c0f8eb/html5/thumbnails/20.jpg)
Other Features
• webbased
• Licence & ASP-Version
• locking issues
• hierarchical issues
• sending and receiving mails
• save HTTPS-connection
• attachements with no limit
![Page 21: Bug, Change Request & Issue Tracking. Woodpecker IT is designed for recording and tracking issues, within a freely defined workflow. Woodpecker IT does.](https://reader035.fdocuments.in/reader035/viewer/2022062720/56649efc5503460f94c0f8eb/html5/thumbnails/21.jpg)
Other Features
• complex user filter generator
• Reports
• CSV-Import & Export
• Multilingual
• Online-Help
• history function to each field
• Chat
![Page 22: Bug, Change Request & Issue Tracking. Woodpecker IT is designed for recording and tracking issues, within a freely defined workflow. Woodpecker IT does.](https://reader035.fdocuments.in/reader035/viewer/2022062720/56649efc5503460f94c0f8eb/html5/thumbnails/22.jpg)
Benefits
Against other systems Woodpecker IT has clear benefits:
• flexible configurable
wide rage of use
• easy to configure /ASP-modell
fast adoption
• low costs
fast amortization of the investment
![Page 23: Bug, Change Request & Issue Tracking. Woodpecker IT is designed for recording and tracking issues, within a freely defined workflow. Woodpecker IT does.](https://reader035.fdocuments.in/reader035/viewer/2022062720/56649efc5503460f94c0f8eb/html5/thumbnails/23.jpg)
Wide range of use
• unlimited individual fields, configurable with data typ, default value, history and if they are mandatory
• all status and status changes are free definable
• references between issue over projects
• many user rights and visibility settings
• individual filter generator
![Page 24: Bug, Change Request & Issue Tracking. Woodpecker IT is designed for recording and tracking issues, within a freely defined workflow. Woodpecker IT does.](https://reader035.fdocuments.in/reader035/viewer/2022062720/56649efc5503460f94c0f8eb/html5/thumbnails/24.jpg)
Fast adoption
• ASP-modell
no installation
• intuitional and user-friendly interface
no training needed
• consulting on defining workflow and configuration of Woodpecker IT
fast adoption
![Page 25: Bug, Change Request & Issue Tracking. Woodpecker IT is designed for recording and tracking issues, within a freely defined workflow. Woodpecker IT does.](https://reader035.fdocuments.in/reader035/viewer/2022062720/56649efc5503460f94c0f8eb/html5/thumbnails/25.jpg)
Fast amortization
• completly webbased
no client installation
• ASP-modell
no server installation
• easy to configure
no training costs/-time for the administrator
• clear, easy-to-use interface
no training costs/-time for the end user
• low licence / asp costs / user
(licence ca. 100 €, asp ca. 10€ / month)
![Page 26: Bug, Change Request & Issue Tracking. Woodpecker IT is designed for recording and tracking issues, within a freely defined workflow. Woodpecker IT does.](https://reader035.fdocuments.in/reader035/viewer/2022062720/56649efc5503460f94c0f8eb/html5/thumbnails/26.jpg)
Customers
![Page 27: Bug, Change Request & Issue Tracking. Woodpecker IT is designed for recording and tracking issues, within a freely defined workflow. Woodpecker IT does.](https://reader035.fdocuments.in/reader035/viewer/2022062720/56649efc5503460f94c0f8eb/html5/thumbnails/27.jpg)
Contact
You need more information:
You want
www.woodpecker-it.com
- a personal consulting
- a demo account
Infoline: +49 (9472) 91120