BT Cloud Unified Communications - West UC · BT Cloud Unified Communications ... About Magnetic...
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In association with BT Cloud Unified Communications for Customer Name Pay-as-you-go cloud unified communications Work anywhere productivity Optional call recording Optional contact centre V2.6
Transcript of BT Cloud Unified Communications - West UC · BT Cloud Unified Communications ... About Magnetic...
In association with
BT Cloud Unified
Communications
for Customer Name
Pay-as-you-go cloud unified communications
Work anywhere productivity
Optional call recording
Optional contact centre
V2.6
In association with
Agenda
2
About Magnetic North and working with BT
Our OnDemand platforms
BT Cloud UC overview
Deployment and Success Management
Support
Open forum
In association with
3
Leverage cloud technology for next generation unified communications
Take advantage of BT’s 21st century network & our advanced UC platform
Leverage simple pay-as-you-go commercial terms incl. integrated 24 x 7 support and continuous innovation and upgrades
CLIENT LOGO HERE
Achieving [CLIENT NAME’s] goals
In association with
Working with BT
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High availability platforms you can rely on
Success Management - with you today,
tomorrow and for ever
BT integrated billing that is clear and easy
to understand
Single point of contact for support and
service – 24 x 7 here in the UK
Continuous platform evolution ahead of
your business needs
In association with
Our platforms
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BT Cloud Unified Communications
- Unified communications
- For all business needs
BT Cloud UC Contact Centre
- Blended inbound/outbound
- 100% web-based
- Advanced email/SMS features
- Unique Mobile Screening
BT Cloud UC Call Recording
- 100% web-based
- Integrated quality monitoring
- PCI compliance option
In association with
Avoid the legacy on-premise iceberg...
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Initial capital investment
Administration
Add/move/change costs
Expensive support fees
Expensive upgrades
Downtime & resilience ££
End-of-life replacement
Visible
Costs
Hidden
Costs
In association with
The advantages of BT Cloud UC
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OnDemand Cloud
Legacy OnsiteHosted
servers and
applications
Delivered
via IP
Direct to customer
premises
In association with
Cloud confidence
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Security Reliability
In association with
BT Cloud UC
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Customer
Call centre
BT Cloud UC
Contact Centre
option
BT Cloud UC
Call Recording
option
•PBX
•Auto attendant
•Conference rooms
•Voicemail to email delivery
•Twin GSM / IP ringing
•Salesforce integration
BT Cloud UC
Office softphoneOffice deskphone
In association with
Feature-rich PBX capabilities
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In association with
Included features (all users)
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G.711 / G.729 Hold / Retrieve Class of Service Transfer Dual Ring /
Mobile
Conference Meet Me
Conference
Voice Mail +
Email Delivery
Hunt Groups Pickup Groups
Auto Attendant Music on Hold Announcements Internal /
External
Ringtone
Manager /
Assistant
Working
MADNs with
Busy Lamp
Shared Call
Appearance
Click to Dial API Caller ID Call Forward
(Busy / No
Answer / All)
Do Not Disturb Call Park /
Retrieve
Call Waiting CLID / Calling
Name Display
Global Directory
(supported
phones)
Extension
Mobility
Observe /
Barge-in
Authorisation /
Account Codes
Diverts /
Routing Rules
In association with
Easy browser-based administration
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In association with
Standard features (on top of core telephony)
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Conference
- Ad Hoc Conference
- Meet Me Conference
Messaging
- Voicemail
- Email Delivery
Audio Services
- Music on Hold
- Announcements
In association with
Hot-desking support
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Users can login to any PBX phone using
a simple code
Calls automatically follow the user to the
hot-desk phone
Voicemails are delivered automatically to
the user’s email address
In association with
Dual-ringing
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Caller
Hosted
PBX
Incoming call
Office Phone
Mobile Phone
In association with
Corporate directory with click-to-call
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Just click
to call!
LDAP directory integration
Business directory
integration for Cisco and
other phones
In association with
Fax-to-email
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BT Cloud UC
Incoming fax to
DDI number
0116 229 2727*
Fax to 0116 229 2727
delivered to individual
user’s email
Incoming fax to
DDI number
0116 229 2828*
Fax to 0116 229 2828
delivered to group email
* Fax-to-email priced as per DDI number
In association with
BT Cloud UC comes with...
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Integrated BT Cloud UC Call Recording
In association with
Wide choice of devices
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In association with
SIP-phone feature comparison
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Model Number of
Lines
Screen Ethernet
Connectivity
Ethernet
Ports
Power over
Ethernet
Headset
Port
Cisco SPA 301 1 No 10/100 BASE-T
RJ-45
1 No No
Model Number of
Lines
Screen Ethernet
Connectivity
Ethernet
Ports
Power over
Ethernet
Headset
Port
Cisco SPA 303 3 Monochrome 10/100 BASE-T
RJ-45
2 No 2.5mm Jack
Model Number of
Lines
Screen Ethernet
Connectivity
Ethernet
Ports
Power over
Ethernet
Headset
Port
Cisco SPA
502G
1 Backlit
Monochrome
10/100 BASE-T
RJ-45
2 Yes 2.5mm Jack
In association with
SIP-phone feature comparison
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Model Number of
Lines
Screen Ethernet
Connectivity
Ethernet
Ports
Power over
Ethernet
Headset
Port
Cisco SPA
512G
1 Backlit
Monochrome
1000 BASE-T
RJ-45
2 Yes 2.5mm Jack
Model Number of
Lines
Screen Ethernet
Connectivity
Ethernet
Ports
Power over
Ethernet
Headset
Port
Cisco SPA
504G
4 Backlit
Monochrome
10/100 BASE-T
RJ-45
2 Yes 2.5mm Jack
Model Number of
Lines
Screen Ethernet
Connectivity
Ethernet
Ports
Power over
Ethernet
Headset
Port
Cisco SPA
508G
8 Backlit
Monochrome
10/100 BASE-T
RJ-45
2 Yes 2.5mm Jack
In association with
SIP-phone feature comparison
22
Model Number of
Lines
Screen Ethernet
Connectivity
Ethernet
Ports
Power over
Ethernet
Headset
Port
Cisco SPA
509G
12 Backlit
Monochrome
10/100 BASE-T
RJ-45
2 Yes 2.5mm Jack
Model Number of
Lines
Screen Ethernet
Connectivity
Ethernet
Ports
Power over
Ethernet
Headset
Port
Cisco SPA
514G
4 Backlit
Monochrome
1000 BASE-T
RJ-45
2 Yes 2.5mm Jack
Model Number of
Lines
Screen Ethernet
Connectivity
Ethernet
Ports
Power over
Ethernet
Headset
Port
Cisco SPA
525G2
5 Backlit
Colour
10/100 BASE-T
RJ-45
802.11b/g WiFi
Bluetooth
2 Yes 2.5mm Jack
In association with
SIP-phone feature comparison
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Model Number of
Lines
Screen Ethernet
Connectivity
Ethernet
Ports
Power over
Ethernet
Headset
Port
Polycom
Soundstation
IP5000
1 Backlit
Monochrome
10/100 BASE-T
RJ-45
1 No -
Model Number of
Lines
Screen Ethernet
Connectivity
Ethernet
Ports
Power over
Ethernet
Headset
Port
Gigaset N300
IP Dect Base
Station
+ 5 Handsets
1 landline
+ 3 SIP
N/A 1000 BASE-T
RJ-45
1 No -
In association with
Windows, Mac and Linux softphones + USB headset
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In association with
Reuse IP phones from your legacy PBX
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Any SIP endpoint (BYO endpoint)
• Some advanced features may not be available on all handsets
• Customers are responsible for provisioning and management of devices not
supplied by Magnetic North or BT
In association withOffice B
Office A
Powerful APIs for integration with your data
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Caller
Routing API
Lookup CLID in DATABASE
Route to Office A
where CUST_REGION=SOUTHEAST
Route to Office B
Where CUST_REGION=MIDLANDS
Incoming call
Screen-pop API
In association with
Enhanced feature options
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Unified Messaging
- Visual Voice Mail
- SMS
- Fax
Attendant Console
- Drag and drop connections
- Rapid Park/Pickup/Xfer/Conf
Presence
- Microsoft Lync / OCS
- Cloud Connect
In association with
Option - powerful operator consoles
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In association with
BT or 3rd-Party
Internet
Access points and methods
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Home worker
Remote Office
Nomadic Users
Head Office /
Call Centre
BT Cloud UC
Branch office (up to 40 calls)Office (from 40 – 1000’s of calls)
MPLS
MPLSHigh Availability
& converged WAN
Magnetic North
Network
Private DSLLow Latency
EBSA Annex M
50ms Latency
Delivered over
BT PSTN Line
Including router
BT Point to Point
Leased Line
Mobile SIP Client
(over WiFi)
In association with
Connect your IP-PBX & legacy PBX sites
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SIP TRUNK TO IP-PBX
- leverage existing estate
- reduce line rentals
- unify call charges and billing
- internal dial plan
SIP TRUNK TO LEGACY PBX
- MN provided SIP-E1 gateway
- Each gateway supports 4 x E1
In association with
Virtualised PBX - connecting all of your sites
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In association with
BT Cloud UC Contact Centre
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BT Cloud UC Contact Centre
Inbound
Skillsets
Outbound
SMS
IVR
Chat Mobile
Screening
In association with
Optional PCI compliance in the cloud
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SeamlessAgent
always
present
Simple
XML APIKeeps card details
out-of-scope
In association with
Success Management Program
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Acquisition ActivationIntensive
careBusiness as usual
In association with
Rapid deployment
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Internet users live in as few as 5 days with new numbers
EBSA users live in as few as 15 working days
Onsite training and go-live support via Success Management
Port in existing Non Geo (08) numbers (~5 days)
Port in existing Geographic (01/02) numbers (~20 days)
* Any number provided by an operator with a porting agreement with BT
BRING YOUR EXISTING
GEO AND 08 NUMBERS
WITH YOU*
In association with
Assistance when you need it
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24x7
UK-based
Support
Easy-
access
Web Portal
In association with
Simplified billing
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Detail &
summary
billing
- Exceptions
- Graphical breakdowns
- Cost centres
- CDR-level detail
- CDR searches
In association with
What does it cost?
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• Per Extn
• Per Concurrent Agent
Fixed Cost Setup
• Per Extn
• Per Concurrent Agent
Fixed Monthly Rentals • Call Charges
• SMS Messages
• Call Centre Usage
• Call Recording
Usage Charges
In association with
Contract options
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Freedom
• Zero commitment – great for proof of concept
• 30 days notice to leave at any time
12 month
• Commitment has its rewards
• Pay annually in advance for discounted rentals
3 year
• Deep discounts on setup and rentals
• Pay annually in advance for discounted rentals
5 year
• Further discounts for longer-term commitment
• Pay annually in advance for discounted rentals
* Quarterly payment option available at higher tariff
In association with
Open forum for questions
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In association with
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Thank you
www.magneticnorth.com
In association with
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Backup Slides
Architecture, Resilience, Security
In association with
We give you...
Secure solution
ready for business
PCI-DSS
certified
datacentres
ISO27001
security
certified
43
In association with
We give you...
High-availability
Multiple
active-active
geo-independent
data centres
Multiple
data and voice
connections
44
In association with
Multi-tenant solution
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Global Administrator
Agents,
Supervisors,
Managers
Tenant Data
Tenant
Administrator
Agents,
Supervisors,
Managers
Tenant Data
Tenant
Administrator
Agents,
Supervisors,
Managers
Tenant Data
Tenant
Administrator
Tenant A
Secure PartitionTenant B
Secure Partition
Tenant C
Secure Partition
In association with
Architecture overview
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BT IP
Exchange
Alternates
Resilient
Routing
Customer
Connections
Firewall
Pairs in HA
Carrier
Switch Pairs in HA
PBX
Cluster
(HA- UNIX)
PBX
Cluster
(HA-Unix)
Heartbeat
failover
Customer A
Customer B
Customer A
registrations
Customer B
registrations
In association with
IP connectivity & resilience
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Magnetic North has its own ASN
(Autonomous System Number)
We are an ISP
in our own right
Magnetic North peers with 5
Tier-1 ISPs concurrentlyBGP + HSRP equipped
hot-failover routers
Dual Firewalls
Dual Switches
In association with
Platform connectivity and resilience
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All servers are clustered
for resilience
Dual CPU
Dual PSU
RAID-5
Carrier Switches are
GARP enabledMaximum impact of failure
= 0.5 sec silence
In association with
How does it work?
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Note:
Customer firewall must be configured
to prioritise VoIP and reserve sufficient
bandwidth for voice calls.
In association with
Scalable SIP recording platform – in depth
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Voice
Network
Voice data
Intelligent
Tap Units
SIP + RTP
Recording
Server
Indexing
Server
Consolidation
Server
SIP
Raw RTP
Call
Details
Compression
Server
WAV Audio Compressed
Audio
SAN
Database
Call Details
Alternate
Datacentre
Replication
Replication
In association with
Application services
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https://recording.bt.com
Web Farm
SAN
Database
Call Details
Call Audio
Serving Web Pages
Streaming Audio
In association with
IP peering – UK POPs
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In association with
Express peers
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Connected to all
major content
providers
No more than
a single hop
without traversing
public internet
In association with
Global IP reach with QoS
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In association with
Customer connectivity options
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EBSA
Leased
Lines
MPLS Public
Internet*
EFM
* Customer firewall must be configured to prioritise VoIP, QoS cannot be guaranteed by MN
In association with
Integration with customer systems
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Magnetic North
Datacentre
SIP Trunks
SIP Trunks to existing IP PBX
for VoIP calls
or
Quad E1 Gateways for
Euro ISDN Presentation
Existing IP PBX
In association with
Automatic provisioning
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Spreadsheet
Import
XML-based
Provisioning API Cloud
Database
In association with
Provisioning worksheets and API
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In association with
Operational analysis and guidance
59
In association with
Developing with the business
60
Paper based Full CRM system e.g. Siebel
Maximise Toolbar
Toolbar + Keystroke Macro Toolbar + API Screen Pop
100% Integrated
Level of Maximise Integration
Developing BusinessStart-up Mature Business
Growth of Business
