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To,

KapilSibbal,

The Minister of Information Technology,

The Ministry of Information Technology,

Electronics Niketan 6 CGO Complex-3,

NewDelhi,

CC to :SameerSrivastava,

PS, The Ministry of Information Technology

CC to :Sachin Pilot

The Minister of State , Information Technology

CC to : Dr Amandeep Singh

PS, The Ministry of State, Information Technoogy

Subject: Regarding the Unprofessional Behaviour and Carelessnesspracticed on a regular basis by BSNL employees which inturn leads to

manyfold losses of the customer.

Respected Sir,

My name is Anil Bishnoi, I am working with an Education Consultancy as IT

Marketing Director, as evident from the designation I deal with online promotion

of the company through online seminars and events we organize. Recently, I had

to shift my residence due to some reasons to Flat no 409 ROYAL GREENS SIRSI

ROAD, JAIPUR. My job responsibilities include providing online support to

associate Universities, which are spread all over the world.

I was in need to get an internet connection at my residence(flat 409 Royal

Greens Siri Road, Jaipur) as soon as possible, but the only service provider in this

location was BSNL. This is where I became a Victim of BSNLs unprofessional,

rude and unacceptable working culture.

I had applied a connection on 3 rd July 2011, after depositing the cash at BSNL

Office C- Scheme ,Jaipur, I was told that the connection formalities take 3-5 days ,

which in itself is a lot considering the fact that other private firms does the job in

less than 2 days. Meanwhile I was waiting for a positive response from BSNL and

10 days passed and there was no sign from officials, on 13th July 2011 upon

requesting the information from the BSNL office I was told that they have no clue

about what is happening, After Enquiring from numerous people I was told that a

Number has been allotted on my name on 11july 2011 , After wasting acomplete working day, and facing absurd and rude BSNL employees I just

came to know that a number has been allocated to me and the connection

will be delivered in 2 or 3 days.

TELEPHONE EXCHANGE: SIRSI, JAIPUR

ORDER NUMBER: 1004157046

TELEPHONE NUMBER ALLOTED: 2240977

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After a 5 days wait, when there was again no response from BSNL I visited the

office again on 18th July,2011 where upon asking numerous guys and wasting 5

hours I was told that Mr. PP Sharma who is posted as JTO at Telephone

Exchange in Si rsi, Jaipur is dealing my case, Again after wasting a working dayenquiring about the telephone connection which should already be there I just

came to know about the person who was supposed to do his job 15 days

ago.Days passed and there was no sign from Mr. PP Sharma or other BSNL

Customer Support Executives who are working at Customer Support Centre at

CSchemeJaipur, who are not disclosing their names after repeated requests.

Upon calling Mr. PP Sharma repeatedly, he has started talking unparliamentarily.

I have been told by one of the BSNL customer care employees thatits a normal

working culture in BSNL offices and talking in UNPARLIAMANTARY LANGUAGE

to the CUSTOMERS is a part of it.(In his own words YAHAN TO AISA HI HOTA

HAI)

As there are no other service providers in the locality I had no option but toapply for a BSNL connection, which has turned out to be a nightmare for me.

After meeting all the local BSNL Officials who are supposed to be responsible for

their jobs.

We talk about taking India to higher level of education, development and living

standard while the most advanced department of the Government, has most

pathetic working culture, whos employees dont respect its customer and their

valuable time.

Its 3rd August 2011, today and after calling Mr. PP Sharma for the 4th time I have

been told by himthat I am disturbing him and if I call him again I will have to face

the consequences. I dont know what the consequences would be but if I need toface them I will have to do it as this connection is critical for my job and I would

not like my Employer to suffer loss for this episode.

Until and unless I get a connection for which I have already paid to BSNL in

cash, or a satisfactory reply from the responsible officials. I will send this

letter as a reminder everyday to the above recipients . And for any

consequences that I might have to face (as per Mr. PP Sharmas words) for being

a victimized BSNL Customer, I accept them in advance.

--

ANIL BISHNOI,

IT MARKETING DIRECTORCAREER SHAPERS INDIA PVT LTD

507/6 RAJAPARK

JAIPUR 302006

Email: abishnoi@cshapers.com

Mobile- +919928200888

http://www.cshapers.com

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