BSBWOR501 Assignment With Templates (Stacey Mclean) 3

7/26/2019 BSBWOR501 Assignment With Templates (Stacey Mclean) 3

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Assignment (Written Responses) Student InstructionsBSBWOR501B Manage personal work priorities and proessional de!elopment

Assignment wit" #emplates

InstructionsPersonal work goals, plans and activities refect organisation’s plans andtheir own responsibilities and accountabilities.

Use the scenario below or your own organisational scenario to answerthe questions that ollow. I you choose to use your own scenario youwill still need to create goals based on the areas o management withinthe simulated scenario. very question must be answered using ullsentences. !ny separate templates or documents created must besubmitted with clear and relevant "le names in addition to thiscompleted assignment document.

Scenario

#ou have $ust been promoted to the role o %tore &anager or a new '!'ity (etail )epartment %tore. #ou will be reporting to an !rea &anager,you have si* sta+, they all have di+erent roles and hours. ith so muchto complete, the best way to get things in order is to set some goals.!ccess the '! 'ity Intranet or details regarding organisational plans andany other inormation you need. -ood luck

In order to ul"l the requirements or this unit you will need to use these

areas o management that '! 'ity and the '/ have decided to ocus onas priorities or the department store.

• 0ire employees1 Improve ability to recruit online across the

organisation.

• 2raining and development1 Identiy requirements or training and

development or each department.

• 3etworking1 ork with local businesses to increase collaborative

opportunities.

• &arketing materials1 (eview e+ectiveness o current marketingmaterials.

• 2ime management1 %tay on top o deadlines.

• %takeholder reports1 Provide updates to the management team on a

weekly basis.

• Perormance management1 stablish departmental 4PIs.

It is e$pected t"at %ou will demonstrate management o %ourpersonal work priorities and proessional de!elopment

(including "ow %ou will monitor t"e plan) using tec"nolog%&

Marc" '015 Page 5




5 %et at least one 6SMAR#7 goal or any our o the organisation’s areaso management as listed above, that’s our 89: 6SMAR#7 goals intotal. &ake sure that the goals are ully e*plained and detail how youwould plan to achieve them.

2ips and 0ints%peci"c1 hat will be accomplished; hat actions will you take;

&easurable1 hat data will measure the goal; 80ow much; 0ow many;0ow well;:!chievable1 Is the goal doable; )o you have the necessary skills andresources;(elevant1 0ow does the goal align with broader goals; hy is the resultimportant;

2ime<=ased1 hat is the time rame or accomplishing the goal;*ample o Proessional %&!(2 -oal1

By August 2015, develop and implement a customer service

plan/strategies to deliver excellent customer service and train staf to

develop skills and support to perorm at required level to acieve !0"customer satisaction rating rom external customers on accuracy,

timeliness and courtesy#

roessional oals

1 I will enlist the help rom 0( and I2 departments, they will help create a

recruitment page with in the organisation website.=y the last week in >uly we will

have ?@A o all applications ready to be "nalised.

' The first week in August I will organise to meet with other businesses, gain some insight

on the best marketing strategies. I will implement these with store departments so we can

create more efficient marketing goals.

Marc" '015 Page B




* 2o achieve ma*imum customer service, I will meet with all head o departments

and assess what training will be required. 2his will enable me to start coaching

process o each individual.allowing me 5 hour per week to be completed by

middle o /ctober.

+ 2o stay on top o all tasks I have undertaken, enter deadline dates into my daily

planner, also set reminders on my computer.

B 'reate two 6SMAR#7 personal work goals to ensure you are able to "tin with the organisations’ goals. 'onsider the demands on your timeand energy when creating personal goals. 2hink about the principlesyou need to apply when planning personal goals. 0int1 ven thoughyou are planning personal work goals, you still need to consider howyou will maintain a healthy work<lie balance.

ersonal oals

$xample o %ersonal &ork 'oal( )omplete *iploma o %ro+ect

anagement in - monts .y nising 1 unit o competency every

&eeks .y allocating 5 ours on days a &eek rom )areers Australia

to improve my kno&ledge and use a range o specialised, tecnical

and managerial competencies to initiate, plan, execute and evaluate

pro+ect#

1 2o complete all tasks and goals I have set or mysel. ithin a C month period,all departments will have increased there pro"ts by D@A.

' I will make it my personal goal to increase team morale. /nce a month I will

undertake team building activities outside o work hours.I would like my team

members to work or me and comortably approach me with any problems that

may occur.

Marc" '015 Page E




Prioritise both your work and personal goals < ranking 5 being the mostimportant and D being the least.

2ips F 0ints1 *ample o Prioritisation tools are PrioritiGation &atri*,paired comparison analysisH grid analysis, -antt chart, outlook calendar,!=' analysis, Pareto !nalysis.

roessional and ersonal goals

Rankin

g

%&!(2 -oal Prioritisation tool

used

>ustiy your choice

1 0ire sta+ /rganisations

website

2his gives those

people already in the

organisation an

opportunity to gain

urther knowledge o

di+erent

departments.

' %et tasks and goal time lines Use dailyplanner and

reminders on my

computer.

/rganise my time toachieve all tasks and

goals within C

months.

* Improve customer service Implement on

going training

and

development.

2his will be very

productive as it will

urther improve

customer service,

enabling team

members to berotated into other

departments.+ 3etworking &eet with local

businesses.

(esearch local

marketing

strategies.

2his will give our

teams a bigger incite

into what is more

bene"cial to our

company.5 %tay on top !llow some

personal time to

refect on goals.

!llowing mysel

some personal time

will bene"t me, as Ican re<evaluate goals

and time lines., Improve team morale /nce a month

organise team

building

activities.

Improving team

morale, will

encourage team

members to be

comortable

approaching me with

any problem that

might arise. 2eam

members will work

or me, which will

create more stability

Marc" '015 Page 9




and less stress.

Marc" '015 Page C




uestion 'reate a plan o action, based on your prioritisations to ensure you’ll meet these goals. %et milestonesthroughout the year that will enable you to measure your perormance. or e*ample, one task may take "vemonths to complete.

oal ro!ide details o

an organi-ational

goal

.escri/e t"e ersonal Work oal (so %ou can ac"ie!e

organi-ational goal)#asks

W"at needs to /e

done2

Acti!ities

W"at action is to /e

taken

#ime rame

3ow long will t"is take2

3ire

4mplo%ees

rite >ob

descriptions 'reate and upload

>ob advertisements

on $ob search

website %hortlist

candidates Prepare and

'onduct structured

$ob Interviews Perorm (eerence

check o preerred

candidate !ppoint best

candidate

Jearn how to write >ob

description and >ob

advertisements

'oaching and &entoring

rom senior 0( sta+

B days

!dvertise >ob on

organisations website

nlist I2 department to

help set up website page.

5 day

Interview candidates %hort list applications,

perorm interviews

5 week

-oal B • 3etworking

• Prepare

departments on

marketing

strategies

!rrange meeting with

other local businesses

Jearn rom local

businesses on best

marketing strategies

E hours

/rganise best marketing

strategies that would

bene"t the organisation

'ollaborate with

departments on best

marketing material

5 week




• (eview all

departmentsask all departments or

some eedback on how

the new strategies are

progressing

&eet individual

departments on the

progress allowing 9@

minute each

E hours

-oal E

• 'ustomer service

• !ssess were more

training is needed

• !rrange training

Improve

customer service

-ain eedback on how we

can improve

B hours

!ssess more training %ee were more training is

needed or more eKcient

customer service

5 hour

/rganise training withdepartments

&eet 5hour every week or9 weeks

9 hours




Luestion Ca #ou may decide that you need to "ll in some gaps in order to

meet your goals. 2his could be achieved through ormal andinormal training. Using http1MMtraining.gov.au 8see !ppendi* !or assistance on how to use this site: "nd a unit o competencythat you could complete to help assist you in the achievement o

your 6SMAR# goals.%&!(2 -oal Unit o 'ompetency

1 I will enlist the help rom 0(

and I2 departments, they will

help create a recruitment page

with in the organisation

website.=y the last week in >uly

we will have ?@A o all

applications ready to be

"nalised.

'ourse 'ode1 I'!U9B@N=

Appl% we/ aut"oring tool to con!ert

client data or we/sites

B 2he "rst week in !ugust I willorganise to meet with otherbusinesses, gain some insighton the best marketingstrategies. I will implementthese with store departments sowe can create more eKcientmarketing goals.

'ourse 'ode1 %I2O&P(@@N

.e!elop and Implement Marketing

Strategies

* 2o achieve ma*imum customer

service, I will meet with all head

o departments and assess whattraining will be required. 2his

will enable me to start coaching

process o each

individual.allowing me 5 hour

per week to be completed by

middle o /ctober.

'ourse 'ode1 =%='U%B@5!

.eli!er a ser!ice to customers

+ 2o stay on top o all tasks I have

undertaken, enter deadline

dates into my daily planner,

also set reminders on mycomputer.

'ourse 'ode1 =%=P&-95@

Appl% pro6ect time management

tec"ni7ues

Personal goals

Rankin

g

%&!(2 -oal Unit o 'ompetency

1 2o complete all tasks and goals I

have set or mysel. ithin a C

month period, all departments

will have increased there pro"ts

by D@A.

'ourse 'ode1 =%=&-29@B

Implement operational plan

' I will make it my personal goalto increase team morale. /nce

a month I will undertake team

building activities outside o

'ourse 'ode1 Jead and manage team

http://training.gov.au/

http://training.gov.au/




work hours.I would like my team

members to work or me and

comortably approach me with

any problems that may occur.

b !s a &anager you will also learn rom other &anagers. (esearch

three possible networking opportunities in your area. /ne othese may be an online orum.

ossi/le 8etworking Opportunities

1. JinkedIn

B. mail 3etworking

E. =usiness collaboration during a social event9. Pro"t and organising members, Institute o management

c *plain how the unit o competency and the networks you haveidenti"ed will help you achieve your goals; 0ow would you "t thetraining and networking into your working week;

3ow t"e unit o competencies and t"e networks %ou "a!e identi9ed will "elp

%ou ac"ie!e %our goals2 2he unit o competencies that are listed above can help me achieve my goals by

providing me more knowledge and ideas while the networks identi"ed above will help

me to gain more knowledge about other businesses, how they operate and develop

their marketing strategies.

3ow would %ou 9t t"e training and networking into %our working week2 2his can be done by making sure that my daily planner is ad$usted and up<to<date with

all the tasks that I need to do.

,& 8ow t"at %ou know w"ic" unit o competenc% %ou would like

to undertake: 9nd two registered training organisations

(R#Os) t"at o;er t"ese courses& Select a training organisation

t"at o;ers training st%les t"at most suit %our st%le o learning&#ip < %ou will need to complete t"e =A> ?earning St%les Sel<

Assessment @uestionnaire pro!ided as an Appendi$ in t"e

eBook or internet searc" an online =A> 7uestionnaire: use t"e

section in %our eBook relating to de!elopment opportunities

to "elp %ou: section *&*&

Summar% o %our

=A> ?earning

St%les Sel<

Assessment

@uestionnaire

! 55

= ?

' 55

2he outcome o this assessment tells me that I have both QI%U!J




Outcome and 4I3!%202I' style o learning.

#raining

organisations 'lub &anagers !ssociation !ustralia

(ipponlea Institute

& ou are eager to get o; to a great start wit" managing

%our team& O course: t"e /est wa% to do t"is is to lead /%

e$ample& Outline two strategies %ou will implement to /e a

role model to %our team&

Strateg

% 1

ork with my team to show that what I ask them to do, I will also do mysel.

Strateg

% '

Jet my team members know that I am there or them, and will meet with

them one on one to discuss any issues they my be e*periencing.

C& 4$plain "ow %ou would re!isit %our plans rom 7uestion

our: si$ mont"s ater de!eloping %our plan&a. hat type o technology have you used to track your

progress;(emember, it is e*pected that you will demonstrate

management o your personal work priorities and

proessional development 8including how you will monitorthe plan: using technology& *plain this using a minimum

o 5@@ words.




2racking your progress is very important when it comes to managing your personal

work priorities and proessional development goals. 2he technologies that I use areH

my personal computer and my mobile phone. 2o do this, I have created a template

using smart goals which I have entered into a "le on my computer. 2his is where I

have recorded my personal work priorities, and proessional work development. 2o be

able to monitor my goals, I have set reminders on my daily planner, so I am on top o

all tasks. I have also set reminders on my personal phone, so I can revisit my "le once

a week to evaluate what has been completed and what needs urther action. 2his will

help me re schedule any changes that are needed.

b. hich personnel would you need to consult in order to

evaluate your plans;!rea manager/ther colleagues at the same level%tate manager

c. %end an email to one o the personnel mentioned in Rb’

seeking eedback on your plans.0i 2ony,e are now coming to the end o our D month deadline o all tasks and goals that we

implemented.

It would be greatly appreciated i you could take a look at how we have progressed.

!ny eedback rom you would be very helpul. 2hank you or your support.

4ind (egards

%tacey &clean%tore &anager

d. 0ow would you use the inormation you receive rom them;

!ny eedback given would be taken on<board, weather it be positive or i we need

to work on strengthening our skills. I we need more training, I will re<evaluate myschedule and arrange or more training in the areaSs that need improving.

e. #ou have had your annual review, and rom the eedback

it has been established that you have developed the new

skills you set or yoursel. ell done. 2o maintain a

competitive edge, what urther skills do you think you

would need to develop to progress in your career;

I will maintain a competitive edge by staying up<to<date with all




organisations policies. 2his will include staying on top o all goals I set or

mysel and or the team. I will keep up to date on any changes that may

occur in the market such as, changes in technology. !lso helping to urther

my career I will undertake urther management courses, that will improve

my skills.

Su/mission D"ecklist

'ompleted responses to all questions

Personal )evelopment Plan1 including any reviews and

other documents as needed

2raining.gov.au Unit o competence




Appendi$ A

Appendix A

#ou want to look or a course to help you develop your coaching skills. 2he best place to start is to visit www.training.gov.au to look up courses.

'lick on the link to myskills.gov.au R'ourses F training providers’. #ou type 'erti"cate IQ Jeadership and &anagement in the 4eyword search "eld, and your

preerred location.

http://www.training.gov.au/

http://www.training.gov.au/




! ew di+erent options are shown or training providers that o+er the course. #ou select one

that you have heard coworkers speak positively about.




#ou phone the training organisation to "nd about more about the course and i they deliver it

in a ace to ace classroom learning environment.

BSBWOR501 Assignment With Templates (Stacey Mclean) 3

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