BSBITU101A Operate a personal computer THEORY … · BSBITU101A Operate a personal computer THEORY...

BSBITU101A Operate a personal computer

THEORY ASSESSMENT ANSWERS

2BSBITU101A Operate a personal computer THEORY ASSESSMENT ANSWERS

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© SkillsDMC

Resources and Infrastructure Industry Skills Council Ltd (t/a SkillsDMC)

Level 9, 36 Carrington Street, Sydney, NSW 2000, Australia

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Published by: Resources and Infrastructure Industry Skills Council Ltd (t/a SkillsDMC)

Level 9, 36 Carrington Street, Sydney, NSW 2000

First published: 2014

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TABLE OF CONTENTS

Instructions to Assessors 4

Prepare for the theory assessment 4

Customising the assessment 4

Work Health and Safety 4

Carrying out the assessment 4

Completing the assessment 5

Assessment conditions 5

Expiry status of assessment 5

Resources required 5

Theory Pre-Assessment 6

Questions with Answers 7

1. Start computer, system information and features 7

2. Navigate and manipulate desktop environment 9

3. Organise files using basic directory and folder structures 10

4. Print information 11

5. Shut down computer 12

Theory Assessment Summary 13

Assessment Outcome 14


INSTRUCTIONS TO ASSESSORS

To prepare for assessment of this unit of competency, assessors should refer to the RII Assessment Materials Overview Guide. This guide includes directions on how to conduct an assessment for Recognition of Prior Learning (RPL).

Prepare for the theory assessment • Ensure date, time, place, employee, assessment instrument and any tools/equipment are arranged.

• Ensure the environment is adequate for delivery of assessment, e.g. by computer, pen-and-paper or orally.

• The assessment questions have been drafted for easy conversion into a computer-based questionnaire.

• Where English or computer literacy is an issue for the employee, the employee can be offered support e.g. an oral assessment can be conducted.

• The theory assessment has been drafted as a bank of assessment questions from which a suitable set of sample questions should be chosen for any one assessment.

• When a sample of assessment questions is chosen from the complete bank of items, ensure the items have been suitably selected (e.g. all areas of the job role have sufficient sample questions included; all sections of the assessment have representative questions included) and the assessment form is finalised for the employee to use (whether in computer, pen-and-paper or oral format). Issues of question selection and coverage are decided according to site policy.

• Gather relevant site standards and procedures from the appropriate authorised company personnel.

• Explain what is required of the employee. Both employee and assessor must confirm the employee’s readiness for assessment. It is recommended that the theory assessment is completed before the practical assessment.

• Advise the employee of performance requirements for “Competent” performance, according to site policy.

Customising the assessmentThe assessment questions should be customised to reflect site-specific:

• risks and hazards

• equipment and machinery

• processes and procedures, including reporting and recording procedures

• standards and requirements

Work Health and Safety • Ensure all personnel have completed an area-specific induction prior to assessment commencing.

• Site, area and statutory safety requirements must be observed at all times.

• All Personal Protective Equipment (PPE) appropriate to the area the assessment is being carried out in, is to be worn at all times.

Carrying out the assessment • Gather evidence of the employee’s learning using this theory assessment tool.

• Questions may be asked of the assessor during the assessment on any concerns relating to the assessment process and/or to clarify questions.

• To gain overall competency in the unit, both the theory and practical assessment criteria must be met. All questions must be answered correctly, unless otherwise stated in the assessment instrument or unless site policy has other specific requirements for “Competent” performance.


Completing the assessment • Prior to the theory assessment, the Theory Pre-Assessment form should be completed by the employee and

assessor. The right of appeal under the company fair treatment policy (or equivalent) should be explained.

• All sections of the assessment must be completed with an ink pen for a paper or oral assessment, or on a suitable computer as demonstrated by the assessor.

• On completion of this assessment the employee should sign the Theory Assessment Summary.

• Communicate to employee any feedback comments.

Assessment conditionsAssessors must have the following:

• Certificate IV in Training and Assessment, or equivalent

• industry competence equal to, or in excess of, this unit of competency

• relevant industry experience, or work with individuals with relevant industry experience

Expiry status of assessmentVerification of competence (e.g. re-assessment) determined by site requirements.

Resources requiredTheory Assessment Tool in relevant format i.e. paper or computerised, with a suitable number and range of questions selected from the item bank where appropriate. As a general guideline, between 10 and 25 items is usually appropriate for a theory assessment (to be determined by site policy).


THEORY PRE-ASSESSMENT

Assessment process explained to the employee ( if Yes).

Any appeal relating to the outcome of the assessment or the way in which the assessment was conducted shall be made through the company’s fair treatment policy as explained to the employee ( if Yes).

Employee / Trainee AssessorEmployee/Trainee name: (Print)

Employee/Trainee comments:

Assessor name: (Print)

Assessor comments:

I fully understand the assessment and appeals process.

Theory assessment sighted and checked as Competent.

Signature:

Date:

Signature:

Date:


QUESTIONS WITH ANSWERS

1. Start computer, system information and features Answer if Competent1. You should always lean forward to see your work on a

computer screen.

A True

B False

B

2. The monitor should be straight in front of you at arm’s length.

A True

B False

A

3. When working at the computer you should have your feet on the floor.

A True

B False

A

4. The monitor should be in a position so that the top is above eye level.

A True

B False

B

5. The keyboard should always be at a low height, near that of your elbows.

A True

B False

A

6. You should not _____ a computer at the wall unit until you have logged off and it has shut down.

A Switch on

B Clean

C Switch off

D All of the above

C


1. Start computer, system information and features Answer if Competent7. If you are unsure what to do when using the computer, you

should:

1. Use the help functions as required

2. Sit and wait until someone comes to help you

3. See what the person next to you is doing and copy them

4. Ask assistance from appropriate personnel

5. None of the above

1, 4


2. Navigate and manipulate desktop environment Answer if Competent8. A computer desktop enables you to access, identify and

organise data and programs on the computer.

A True

B False

A

9. A computer desktop cannot display shortcuts in order to access programs.

A True

B False

B

10. To create a desktop shortcut, you can use the Create Shortcut command in the ______ menu of windows explorer.

A Edit

B Insert

C Tools

D File

D

11. In order to resize the desktop window, you can select the minimise and maximise buttons beside the X close buttonin the ________ hand corner.

A Upper right

B Upper left

C Lower right

D Lower left

A


3. Organise files using basic directory and folder structures Answer if Competent12. In order to create a folder to organise your files, which of the

following methods are correct?

A Right click on your desktop

B Open up Window Explorer

C Open My Computer

D All of the above

D

13. In order to save a file you can use a short cut from your keyboard (Ctrl + S).

A True

B False

A

14. In order to rename a folder, you can left click on the folder title and select Rename.

A True

B False

B

15. Why is it important to organise folders?

A So documents can be saved

B So documents can be restored

C So you can find folders or documents with ease

D All of the above

C

16. In order to move folders, right click on it and then drag it to the desired location.

A True

B False

A

17. It is important to save folders/subfolders to a hard drive or thumb drive.

A True

B False

A

18. If you wish to restore a deleted folder, go to _____ on the desktop.

A My network places

B My computer

C The start menu

D The recycle bin

D


4. Print information Answer if Competent19. In order to print from an installed printer, you should select:

A Insert then print

B Format then print

C File then print

D Tools then print

C

20. In order to view the progress of print jobs you can right click on the printer icon at the bottom right hand corner of the screen.

A True

B False

A

21. Sometimes it may be necessary for you to change the default printer.

A True

B False

A


5. Shut down computer Answer if Competent22. Before closing any application, you should always save the

document you’re working in where applicable.

A True

B False

A

23. Before shutting down the computer, make sure all files and applications are appropriately saved or closed.

A True

B False

A

24. You should always try to follow user procedures when shutting down the computer.

A True

B False

A


THEORY ASSESSMENT SUMMARY

Theory assessment summary Note: refer to mapping document if required

Competent Not Competent

1. Start computer, system information and features

2. Navigate and manipulate desktop environment

3. Organise files using basic directory and folder structures

4. Print information

5. Shut down computer


ASSESSMENT OUTCOME

Competent

Not Competent

Employee / Trainee AssessorEmployee/Trainee name: (Print)

Employee/Trainee comments:

Assessor name: (Print)

Assessor comments:

Signature:

Date:

Signature:

Date:

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