WELCOME

Unit assessment requirementsUnit assessment requirements

To be assessed as competent in this unit you will be required to:

Prepare , deliver and have evaluated two presentations related to your occupation or area of interest

Demonstrating your knowledge of the principles of effective communication Note: both assessments will be conducted during workshop and will be based

on informal and formal presentation of simulated and practical activities aligend to the training program

Establishing presence

Presenting information

Communication skills

Developing trust

Session 1 - Presentation

VISUAL - The things we can see are above the waterline....

Your Invisible Presence

Presentation is also about?

Being professional

Knowing what you can offer

Being genuinely interested

Body language

ACTIVITY WHO DO I NEED TO COMMUNICATE WITH

Communication Skills

Lines of communication

Establishing communication presence

What do I need to do?

What is my audience looking for?

How will I organise the information?

When and why will I use visual aids?

Recognising body language

Achieving the desired outcome.

1. Research - Know what you are talking about……

A: Determine why you are communicating:

1. Inform2. Describe3. Explain

4. Convince5. Persuade

B: Who is your audience?

C: Find out more about your topic6. What do I really know?7. What does my audience

know?

2. Organising the information… or “Think about what you have to say before you say it”!!

Base the information you need to present on the following acronym to ensure it flows and is

well received:

Interest - grab the interest of your audience

Need – establish the need of the audience to hear the information

Time – tell the audience how much time it will take

Respond – let the audience question and respond

Objective – ensure objectives are understood and agreed

What visual aids are best suited to transfer your information?

• Whiteboard / flipchart / projector• Vocal / written / instruction

• Practical application and activity• Handouts and learning materials

• e & m technology• Special clothing

• Posters • Exemplars

Whatever you use you need to ensure that they are authentic, valid and reliable

3. Visual Aids…..

A picture is worth a thousand words – well you may not use a picture per se, but some kind of aid or example can help people orient to your message.

• Use body language that is congruent or consistent with your

verbal message

• Role model your behaviours

• Be aware of the body language of others – affirm positive behaviours and provide feedback on the less

positive

4. Body Language…… “Actions speak louder than words”

Don’t try to cram too many points into one message

Stay on track

Provide supporting information

Summarise the points

Tie it back to your INTRO

Practice – it is important to practice your delivery, to ensure that you are familiar and

comfortable with your content, to check your tone and clarity and improve confidence in

your delivery

5. Presentation of the information…..

We will cover the intricacies of communication in the next section, but some pointers on delivering a message:

At the end of the exchange of information, it is important to:

• Ensure that the audience has understood the objective

• Have had the opportunity to respond with feedback and questions

• Are given access to further questioning and clarification

• Take ownership for actions which may be required

6. Evaluate - How did you go?