Bryan, James E. An Analysis of the Real Estate … · Sheila Nelson Administrative Assistant Marsha...

DOCUMENT RESUME

ED 107 976 CE 004 189

AUTHOR Bryan, James E.TITLE An Analysis of the Real Estate Property Managing

Occupation.INSTITUTION Ohio State Dept. of Education, Columbus. Div. of

Vocational Education.; Ohio State Univ., Columbus.Trade and Industrial Education InstructionalMaterials Lab.

SPONS AGENCY Office of Education (DREW), Washington, D.C.PUB DATE (75]NOTE 103p.; For related documents, see CE 004 160-188, CE

004 190-206, CE 004 263-268, and CE 004 425-427

EDRS PRICE MF-$0.76 HC-$5.70 PLUS POSTAGEDESCRIPTORS Communication Skills; Housing; *Job Analysis;

Knowledge Level; *Managerial Occupations;*Occupational Information; *Real Estate Occupations;Safety; Skill Analysis; Skill Development; *TaskAnalysis; Task Performance; Work Attitudes

IDENTIFIERS *Real Estate Property Managers

ABSTRACTThe general purpose of the occupational analysis is

to provide workable, basic information dealing with the many andvaried duties performed in the real estate property manageroccupation. The document opens with a brief introduction followed bya job description. The bulk of the document is presented in tableform. Eleven duties are broken down into a number of tasks and foreach task a two-page table is presented, showing on the first page:tools, equipment, materials, objects acted upon; performanceknowledge (related also to decisions, cues and errors);safety--hazard; and on the second page: science; math--numbersystems; and communications (performance modes, examples, and skillsand concepts). The duties relate to: planning and purchasingresidential rental projects in consultation with owners anddevelopers; marketing, managing, and policy formation; responsibilityfor operating staff; advertising, promotion, and tenant relations;marketing and renting space; leases; renewals, and related problems;moving tenants; billing, collecting, and a :counting for securitydeposits, etc.; developing tenant relations, service policies, andamenities; maintenance, repair and improvement; and administration,recordkeeping, and communications. A glossary of real estate terms isappended. (BP)

***********************************************************************Documents acquired by ERIC include many informal unpublished

* materials not available from other sources. ERIC makes every effort ** to obtain the best copy available. nevertheless, items of marginal *

* reproducibility are often encountered and this affects the quality *

* of the microfiche and hardcopy reproductions ERIC makes available *

* via the ERIC Document Reproduction Service (EDRS). EDRS is not* responsible for the quality of the original document. Reproductions ** supplied by EDRS are the best that can be made from the original. ************************************************************************

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35

AN ANALYSIS OF THE PROPERTY MANAGING OCCUPATION

Developed By

James E. BryanInstructor, Real Estate and Marketing

Lima Technical CollegeLima, Ohio

Occupational AnalysisE.P.D.A. Sub Project 73402

June 1, 1973 to December 30, 1974Director: Tom L. Hindes

Coordinator: William L. Ashley

The Instructional Materials LaboratoryTrade and Industrial Education

The Ohio State University

3

"The activity which is the subject of thisreport was supported in whole or in part bythe U.S. Office of Education, Department ofHealth, Education, and Welfare. However,the opinions that are expressed herein do notreflect the position or policy of the U.S.Office of Education, and no official endorse-ment by the U.S. Office of Education shouldbe inferred."

ii

TABLE OF CONTENTS

Foreword v

Preface vii

Acknowledgment ix

Job Description xi

DutiesA Consulting with Owneis and Developers in Planning New Residential Rental

Projects or Purchase of Existing ProjectsB Mastering, Organizing, and Analyzing Pertinent Facts About Owner's Project

and Competitive Rentals and Using These Facts in Marketing, Managing,

and Policy Formation 11

C. Determining and Selecting the Staff and Contracting Groups Required to

Operate the Complex 21

D Advertising Ad Promoting Project Services, Public Relations Duties and

Conducting Tenant Relations Programs 29

E Marketing and Renting Space in New Project and Maintaining Optimum

Occupancy Levels and Quality 37

F Leasing, Renewal of Leases and Solving Problems Related to Terms of

Lease and Riders 47

G Moving Tenants In and Out of Apartments, Maintaining Good Will and

Continuity of the Lease 55

H Billing, Collecting, and Accounting for Security Deposits, Penalty

?ayments and Other Funds 63

I Developing Tenant Relations and Service Policy and Provide Amenities

as Planned 71

J Maintaining, Repairing and Improving Project by Staff and Contractors 79

K Administrating, Record Keeping, and Communications 93

Glossary103

,s-I

FOREWORD

The occupational analysis project was conducted .by The Instructional Materials Laboratory,Trade and Industrial Education, The Ohio State University in conjunction with the StateDepartment of Education, Division of Vocational Education pursuant to a grant from the U.S.Office of Education.

The Occupational Analysis project was proposed and conducted to train vocational educatorsin the techniques of making a comprehensive occupational analysis. Instructors were selectedfrom Agriculture, Business, Distributive, Home Economics, and Trade and Industrial Educationto gain experience in developing analysis documents for sixty-one different occupations. Repre-sentatives from Business, Industry, Medicine, and Education were involved with the vocationalinstructors in conducting the analysis process.

The project was conducted in three phases. Phase one involved the planning and developmentof the project strategies. The analysis process was based on sound principles of learning andbehavior. Phase two was the identification, selection and orientation of all participants. Thetraining and workshop sessions constituted the third phase. Two-week workshops were heldduring which teams of vocational instructors conducted an analysis of the occupations in whichthey had employment experience. The instructors were assisted by both occupational consult-ants and subject matter specialists.

The project resulted in producing one hundred two trained vocational instructors capable ofcondulting and assisting in a comprehensive analysis of various occupations. Occupational anal-ysis data were generated for sixty-one occupations. The analysis inlcuded a statement of thevarious tasks performed in each occupation. For each task the following items were identified:tools and equipment; procedural knowledge; safety knowledge; concepts and skills of mathema-tics, science and communication needed for succrssful performance in the occupation. Theanalysis data provided a basis for generating instructional materials, course outlines, studentperformance objectives, criterion measures, as well as identifying specific supporting skills andknowledge in the academic subject areas.

6

PREFACE

In 1973 the Federal Division of Housing and Urban Development (HUD), informed agroup of certified property managers that there were about twenty-five million residentialrental units in the United States. This figure is expected to reach thirty-four millionby 1980. Over four and one half million units will be Federally assisted (subsidized)rentals.

The expanded housing will generate a need for sixty thousand housing managers and twohundred thousand maintenance and clerical service personnel by 1980.* A center has beenestablished to set standards, research techniques and accredit individuals.

Need for property managers expanded rapidly since World War II, because of increases inthe number of absentee property owners and in the size of housing complexes. Governmentsubsidies and changes in the social structure have encouraged the trend in specializedproperty managers.

Application of scientific property management techniques and training of people has beenslow. The result has been generally poor management and delay in recognizing propertymanagement as a viable occupation.

Titles and definitions are also obscure. The National Association of Home Buildersdefines a property manager as:

"the direct representative of the management company (owners)and responsible for the apartment projects that have ben

. assigned to him. He is responsible for the recruitment andtraining of all personnel in the projects, he is the vehicle forimplementing all of the policies and procedures established bymanagement. He is also directly responsible for: the appearance,maintenance, advertising, rental performance, problem solving,training new personnel, preparing budgets, maintain control ofexpenditures, and analyzing and reporting on budgeting deviations."

Other authorities define property managers as advisors in investment property orspecialists in the marketing of residential rental properties. Regardless of title, the role

4

of the property manager is not generally understood. Except in states where real estatelicenses are required for leasing, there is no formal license required and certificationagencies do not have legal status.

The actual duties of a property manager vary widely between regions, cities, and employers.The size of the project managed has a strong bearing on managers' duties. Low incomehousing has unique management problems.

The following duties analyzed are based on the more progressive, practices of relativelylarge projects that favor the scientific approach. Property managers in these projectsgenerally depend on staff or contractors to perform most of the tasks.

Many owners and developers regard professional property managers as too expensive. Theyhire lower level employees directly and perform many of the supervisory or administrativefunctions. Many of the tasks outlined are performed by people whose general titles includeresident manager, rental agent, assistant resident manager, maintenance engineer, janitorialstaff, maintenance and repair specialist, and ground specialists.

Responsibilities of people with these titles overlap so completely that it is impractical toassign responsibility. The object of this analysis is to describe a series of duties which,if properly conducted, should result in successful residential complexes.

With minor changes many of the descriptions apply to property managers working ongovernment supported complexes or for private owners.

Duties of property managers of commercial or industrial complexes, vary considerably fromthose of residential property managers. These variations are beyond the scope of this analysis.

The duties of property managers are becoming recognized as requiring the full time,dedicated attention of a personable business person trained in good sales technique.

* Source: A study by the National Corporation for Housing Partnerships sponsored byHUD.

O

ACKNOWLEDGMENT

We wish to acknowledge the valuable assistance rendered by the following subject matterspecialists. They provided input to the vocational instructors in identifying related skillsand concepts of each respective subject matter area and served as training assistants in theanalysis process during the two-week workshops.

Rollin M. Barber, PsychologyThe Ohio State UniversityColumbus, Ohio

Jodi Beittel, CommunicationsColumbus, Ohio

Diana L. Buckeye, MathematicsUniversity of MichiganAvon Lake, Ohio

Rick Fien, ChemistryThe Ohio State UniversityBeachwood, Ohio

N. S. Gidwani, ChemistryColumbus Technical InstituteColumbus, Ohio

Bruce A. Hull, BiologyThe Ohio State UniversityColumbus, Ohio

Donald L. Hyatt, PhysicsWorthington High SchoolWorthington, Ohio

Glenn Mann, CommunicationsColumbus, Ohio

Jerry McDonald, Physical SciencesColumbus Technical InstituteReynoldsburg, Ohio

Colleen Osinski, PsychologyColumbus Technical InstituteColumbus, Ohio

David Porteous, CommunicationsUniversity of ConnecticutColchester, Connecticut

James A. Sherlock, CommunicationsColumbus Technical InstituteColumbus, Ohio

Jim VanArsdall, MathematicsWorthington High SchoolWorthington, Ohio

Lillian Yontz, BiologyThe Ohio State UniversityCaldwell, Ohio

9

The following individuals are acknowledged for their organizational assistance in identifyingand coordinating the vocational instructors and consultants in Distributive Education.

Cathy Ashmore, DirectorDistributive Education Instructional

Materials LaboratoryColumbus, Ohio

James R. GleasonIndian Hills High SchoolCincinnati, Ohio

Acknowledgment is expended to the following I.M;L. staff members for their role inconducting the workshops; editing, revising, proofing and typing the analyses.

Faith Justze Research AssociateSheila Nelson Administrative AssistantMarsha Opritza Editorial ConsultantRita Buccilla TypistPeg Bushelman TypistCarol Fausnaugh TypistMindy Fausnaugh TypistRita Hastings TypistCarol Hicks TypistSue Holsinger TypistBarbara Hughes TypistCarol Marvin TypistPatti Nye TypistKathy Roediger TypistMary Salay Typist

/ 0

JOB DESCRIPTION

A property manager is an agent of the owner of residential rental property. His/herduties are to consult with the owners on the planning and/or purchase of investmentproperties, and on the selection and acquisition of marketable apartment complexes.

On existing units, the resident property manager is generally vested with responsibility forall phases of the operations, including general administration, and mantenance of thephysical plant. In some complexes leasing or deposits and rents may be handled byoutside agencies.

The property manager is generally under contract, frequently on a percentage basis.Frequent communication between the resident manager and the owner or owner'sbusiness agent is vital.

im-

Duty A Consulting with Owners and Developers in Planning New ResidentialRental Projects or Purchase of Existing Projects

1 Guide owner in initial planning of project2 Advise owner on rental market, costs, and ratios3 Analyze and help specific locations, sites, and types of facilities

for project4 Assist in financial planning related to project

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Stu

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Tim

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ms

of s

ale

too

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pro

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exp

ense

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sitio

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D H

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T L

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ITE

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ND

TY

PE

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R P

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AT

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nces

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apid

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fe s

tyle

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now

ledg

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stru

ctur

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ofit

and

loss

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tem

ents

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ic m

ath

skill

s w

ith r

efer

ence

to: p

robl

em s

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ng, p

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ost

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nd c

ompa

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mbe

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f com

putin

g de

vice

s an

d m

echa

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stim

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atio

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MM

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ICA

TIO

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i

PE

RF

OR

MA

NC

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OD

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AM

PLE

SS

KIL

LS/C

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PT

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Rea

ding

Writ

ing

Vie

win

g

Spe

akin

g

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ts a

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hart

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ank

repo

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App

rais

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Offe

rs o

r co

unte

r pr

opos

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rope

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Sta

tistic

sP

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r sa

le

Neg

otia

ting

with

sal

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con

trac

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preh

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fina

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acc

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Ter

min

olog

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ener

al v

ocab

ular

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nd lo

gic

Vis

ual a

naly

sis,

logi

c, r

ecog

nitio

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sym

bols

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des,

and

em

blem

s

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SK

ST

AT

EM

EN

T)

AS

SIS

T IN

FIN

AN

CIA

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LAN

NIN

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ELA

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TO

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ME

NT

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TE

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OB

JEC

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PO

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FO

RM

AN

CE

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OW

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FE

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--

HA

ZA

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Loca

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rces

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inan

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priv

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inve

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loan

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ank

Acc

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kee

p ex

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d ta

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cord

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et u

p th

e sy

stem

Pla

n ca

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ow o

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t with

ow

ner

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lope

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Dec

ide

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or

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elec

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reci

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hedu

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ting

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CU

ES

Ref

er to

cos

t rat

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expe

rienc

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y si

mila

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Rec

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orm

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wne

r of

exi

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vera

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atio

s av

aila

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for

mos

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ms

Insu

ranc

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m

ER

RO

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Fai

lure

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xhau

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ppor

tuni

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to b

orro

wat

low

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ates

Long

term

com

mitm

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in fa

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isin

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T IN

FIN

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SC

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cent

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num

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fan

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rR

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gti

Duty B Mastering, Organizing, and Analyzing Pertinent Facts About Owner'sProject and Competitive Rentals and Using These Facts in Marketing,Managing, and Policy Formation

1 Compile information on own and competitive projects' services2 Prepare vital statistics and outline the advantages of the project3 Develop and distribute merchandising and public relations

materials4 Study tenant profile and compare to market plan

2)

(TA

SK

ST

AT

EM

EN

T)

CO

MP

ILE

INF

OR

MA

TIO

N O

N O

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nspo

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uire

up-

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eep

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spa

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asic

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enef

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occ

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nits

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er c

onst

ruct

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Util

ity s

ervi

ce a

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osts

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OR

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Det

erm

ine

deta

ils r

equi

red

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uit n

eeds

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sked

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tena

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ner

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ta c

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ause

loss

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rosp

ects

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or jo

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rfor

man

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r ex

cess

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blem

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con

trac

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nies

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ettin

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ork

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ect a

ppro

pria

te m

ater

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or a

dver

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dver

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py n

eeds

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atio

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prop

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CO

MP

ILE

INF

=O

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AT

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OW

N A

ND

CO

MP

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ivat

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d an

d in

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aphs

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ic a

rithm

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ski

lls a

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once

pts:

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e of

thum

bB

asic

mea

sure

men

t ski

lls a

nd c

once

pts:

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

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OD

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EX

AM

PLE

SS

KIL

LS/C

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Writ

ing

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ding

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Cha

mbe

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mer

ceS

choo

l Boa

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r ci

ty

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map

sN

ews

rele

ased

Com

mun

ity o

rgan

izat

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Com

mer

cial

rep

orts

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le

Spe

lling

, bus

ines

s le

tter,

term

inol

ogy,

clar

ity o

f exp

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and

logi

c

'

Com

preh

ensi

on, d

etai

l/inf

eren

ce, d

efin

ition

,re

cogn

ize

sym

bols

, cod

es, a

nd e

mbl

ems

(TA

SK

ST

AT

EM

EN

T)

PR

EP

AR

E V

ITA

L S

TA

TIS

TIC

S A

ND

OU

TLI

NE

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AN

TA

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Ren

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mai

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Roo

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ount

and

var

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rat

eP

arki

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cilit

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and

ease

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cces

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ecor

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ref

riger

ator

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tove

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ispo

sals

,ai

r-co

nditi

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s an

d ot

her

com

mod

ities

Sam

ple

soci

al c

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of t

enan

t act

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DE

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ION

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Det

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ine

if pr

ojec

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ates

a fa

vora

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first

impr

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eter

min

e if

a sp

ecifi

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prov

emen

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gen

-er

ate

mor

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com

e th

an it

will

cos

t

PE

RF

OR

MA

NC

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NO

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Ana

lyze

the

prod

uct

offe

red

for

rent

Pre

sent

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ow

ner

with

sug

ges-

tions

for

impr

ovem

ent

Kee

p vi

tal s

tatis

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and

prof

ile o

f ten

ants

Bec

ome

fam

iliar

with

equ

ipm

ent b

rand

s, w

ar-

rant

ies,

and

qua

lity

Sen

d su

mm

ary

of r

epor

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ow

ner

SA

FE

TY

HA

ZA

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CU

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Out

side

r's r

eact

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to c

ompl

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serv

ices

Num

ber

of q

ualif

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pros

pect

s th

at d

o no

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nR

espo

nse

to c

heck

list

of a

part

men

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ture

s

ER

RO

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sona

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sfa

ilure

to k

eep

open

min

dF

ailu

re to

invi

te te

amw

ork

(TA

SK

ST

AT

EM

EN

T)

PR

EP

AR

E V

ITA

L S

TA

TIS

TIC

S A

ND

OU

TLI

NE

TH

E A

DV

AN

TA

GE

S O

F T

HE

PR

OJE

CT

SC

IEN

CE

MA

TH

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MB

ER

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S

Con

sum

er p

sych

olog

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otiv

atio

n st

udie

sB

asic

mat

h sk

ills

Fin

ding

a p

erce

nt o

f a n

umbe

r an

d w

hat p

erce

nt o

ne n

umbe

r is

of

anot

her

Rat

io a

nd p

ropo

rtio

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stim

atio

nR

ule

of th

umb

Pro

pert

ies

of th

e re

al n

umbe

r sy

stem

com

mut

ativ

e (o

rder

)as

soci

ativ

e (g

roup

ing)

CO

MM

UN

ICA

TIO

NS

.

PE

RF

OR

MA

NC

E M

OD

ES

EX

AM

PLE

SS

KI L

LS/C

ON

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PT

S

Spe

akin

g

Writ

ing

Inte

rvie

w s

uppl

iers

and

con

trac

tors

and

ded

uct

fact

ual i

nfor

mat

ion

from

con

flict

ing

data

Rep

orts

to o

wne

rA

dver

tisin

g co

py

16

Ter

min

olog

y, c

larit

y of

exp

ress

ion,

logi

c,an

d po

ise

Spe

lling

, des

crip

tion,

term

inol

ogy,

cla

rity

of e

xpre

ssio

n, lo

gic,

and

per

suas

ion

and

sale

s te

chni

que

42...

-

(TA

SK

ST

AT

EM

EN

T)

DE

VE

LOP

AN

D D

IST

RIB

UT

E M

ER

CH

AN

DIS

ING

AN

D P

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RE

LAT

ION

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AT

ER

IALS

TO

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, EQ

UIP

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NT

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TE

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OB

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AC

TE

D U

PO

N

Mat

eria

ls:

broc

hure

s, c

allin

g ca

rds,

pub

licity

rel

ease

s,an

d pi

ctur

es o

f pro

pert

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rchi

tect

's p

lans

Con

stru

ctio

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tails

Map

s of

acc

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Fac

t boo

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pro

ject

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com

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gui

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ook

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Det

erm

ine

need

for

adve

rtis

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impr

ovem

ents

and/

or a

dvan

tage

s

PE

RF

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MA

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E K

NO

WLE

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E

Pre

pare

pub

licity

mat

eria

lsW

rite

adve

rtis

ing

copy

Ask

for

coop

erat

ion

of a

dver

tisin

g m

edia

Aqu

aint

em

ploy

ees

with

fact

sP

lace

info

rmat

ion

in n

ewco

mer

's k

itA

dd to

ext

erna

l app

eal w

ith la

ndsc

apin

g si

gns,

etc.

CU

ES

Ten

ant's

eva

luat

ion

of a

ppea

ls o

f pro

ject

;ap

peal

sre

lativ

e to

com

petit

ion

and

criti

cism

SA

FE

TY

HA

ZA

RD

ER

RO

RS

Hid

den

cost

s

(TA

SK

ST

AT

EM

EN

T)

DE

VE

LOP

AN

D D

IST

RIB

UT

E M

ER

CH

AN

DIS

ING

AN

D P

UB

LIC

RE

LAT

ION

S M

AT

ER

IALS

SC

IEN

CE

MA

TH

NU

MB

ER

SY

ST

EM

S

Prin

cipl

es o

f mer

chan

disi

ng a

nd p

rom

otio

nF

unda

men

tal o

pera

tions

(ca

lcul

atio

n)A

dditi

on a

lgor

ithm

Sub

trac

tion

algo

rithm

Mul

tiplic

atio

n al

gorit

hmD

ivis

ion

algo

rithm

Ord

er o

f ope

ratio

ns, i

.e.,

use

of p

aren

thes

es in

sim

plify

ing

arith

met

icex

pres

sion

s

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

EX

AM

PLE

SS

KIL

LS/C

ON

CE

PT

S

Spe

akin

g

Writ

ing

Con

sult

with

kno

wle

dgea

ble

mer

chan

disi

ngpe

rson

sS

taff

mee

tings

Dra

fts o

f ads

and

/or

book

lets

lala

Ter

min

olog

y, c

larit

y of

exp

ress

ion,

logi

c, p

oise

Spe

lling

, des

crip

tion,

per

suas

ion

and

sale

ste

chni

que,

logi

c

air

AP

I

(TA

SK

ST

AT

EM

EN

T)

ST

UD

Y T

EN

AN

T P

RO

FIL

E A

ND

CO

MP

AR

E T

O M

AR

KE

TP

LAN

IT

OO

LS, E

QU

IPM

EN

T, M

AT

ER

IALS

,O

BJE

CT

S A

CT

ED

UP

ON

PE

RF

OR

MA

NC

E K

NO

WLE

DG

ES

AF

ET

YH

AZ

AR

D

Ass

ocia

tion

data

on

tena

nt p

rofil

eM

anag

ers

hand

book

Par

t-tim

e in

terv

iew

ers

Rev

iew

tena

nt p

rofil

e co

mpa

red

to c

orn-

petit

ion

Mee

t and

kno

w a

s m

any

tena

nts

as p

ossi

ble

Wor

k on

bui

ldin

g pr

ospe

ct li

stR

evie

w s

ellin

g te

cim

ique

s fo

r la

ck o

f em

phas

ison

cor

rect

app

eals

Pro

vide

sta

tistic

s on

bre

akdo

wn

and

proj

ectio

nof

num

ber

of s

choo

l age

chi

ldre

n to

loca

lsc

hool

boa

rd

DE

CIS

ION

SC

UE

S

Com

pare

to id

eal p

rofil

eE

xam

ine

list i

n lig

ht o

f exp

ecte

d va

canc

ies

Gro

up s

truc

ture

and

inte

ract

ion

Ren

tal a

pplic

atio

n

ER

RO

RS

Sel

ect f

or te

nant

pro

file:

inco

me

leve

lsag

e pr

efer

ence

idea

l fam

ily s

tatu

spe

ts p

erm

itted

or

barr

edsi

ngle

s or

mar

rieds

Adm

it pr

ospe

ct th

at d

oes

not f

it pr

ofile

Fai

lure

to m

aint

ain

desi

rabl

e pr

ofile

cou

ldda

mag

e lo

ng te

rm p

rosp

ects

of h

igh

occu

panc

y.

(TA

SK

ST

AT

EM

EN

T)

ST

UD

Y T

EN

AN

T P

RO

FIL

E A

ND

CO

MP

AR

E T

O M

AR

KE

T P

LAN

SC

IEN

CE

MA

TH

NU

MB

ER

SY

ST

EM

S

Obs

erva

tion,

and

inte

rvie

win

g sk

ills

Ana

lytic

al s

kills

Sam

plin

g pr

oced

ures

des

igne

d to

avo

id b

ias

Fin

ding

a p

erce

nt o

f a n

umbe

r an

d w

hat p

erce

nt o

ne n

umbe

r is

of

anot

her

Con

stru

ctin

g a

bala

ncin

g m

atrix

sho

win

g te

nant

pro

file

for:

each

bui

ldin

gea

ch fl

oor

apar

tmen

t pric

e ra

nge

apar

tmen

t siz

e

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

EX

AM

PLE

SS

KIL

LS/C

ON

CE

PT

S

Spe

akin

g

Rea

ding

Writ

ing

Con

vers

atio

n w

ith s

ampl

e of

tena

nts

Que

stio

nnai

re fi

lled

out b

y ne

w fa

mili

es

Rec

ords

of s

urve

y re

sults

and

tren

dsD

ata

from

que

stio

nnai

re

App

ropr

iate

dic

tion,

cla

rity

of e

xpre

ssio

n,po

ise

Com

preh

ensi

on, d

etai

l/inf

eren

ce

Spe

lling

, cla

ssifi

catio

n, d

escr

iptio

n, r

epor

ts,

logi

c

Duty C Determining and Selecting the Staff and Contracting Groups Requiredto Operate the Complex

1 Determine and classify number of personnel needed2 Recruit, train, and control on-site workers.3 Select, supervise, and pay off-site service people, contractors,

and suppliers

80a.

(TA

SK

ST

AT

EM

EN

T)

DE

TE

RM

INE

AN

D C

LAS

SIF

Y N

UM

BE

R O

F P

ER

SO

NN

EL

NE

ED

ED

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

N

Sam

ple

job

desc

riptio

nsP

ay s

cale

sLo

cal e

mpl

oym

ent a

genc

ies

Mai

nten

ance

man

uals

Loca

l pay

sca

les

Labo

r la

ws

(fed

eral

and

loca

l)

PE

RF

OR

MA

NC

E K

NO

WLE

DG

E

Stu

dy a

dmin

istr

ativ

e an

d m

aint

enan

ce r

equi

re-

men

tsS

et p

erfo

rman

ce s

tand

ards

Pre

pare

a c

heck

list

for

inte

rvie

win

g pr

ospe

cts

Con

duct

inte

rvie

ws

Kee

p re

cord

s of

con

trac

t agr

eem

ents

, hou

rs,

paid

vac

atio

n, s

ick

leav

e, e

tc.

SA

FE

TY

HA

ZA

RD

Cor

rect

cla

ssifi

catio

ns m

ay n

ot b

e av

aila

ble

with

in li

mit

of b

udge

t

DE

CIS

ION

S

Det

erm

ine

corr

ect a

lloca

tion

of o

n-si

te a

ndof

f-si

te h

elp

Det

erm

ine

rela

tive

use

of s

taff

and

cont

ract

labo

rC

onsi

der

ince

ntiv

e pa

y sc

ales

CU

ES

Typ

e qu

ality

and

age

of a

pplia

nces

Typ

e of

hea

ting

and

cool

ing

equi

pmen

tE

xten

t of l

ands

capi

ng a

nd n

eed

for

snow

re-

mov

alR

ent l

evel

s an

d se

rvic

es a

ssoc

iate

dG

ross

inco

me

and

num

ber

of r

enta

l uni

ts

ER

RO

RS

Impr

oper

pay

sca

leS

elec

t wro

ng s

kills

or

empl

yees

that

are

inco

mpa

tible

with

tena

nts

Sub

stan

dard

wor

kU

nder

staf

fed

Inap

prop

riate

allo

catio

n of

dut

ies

(TA

SK

ST

AT

EM

EN

T)

N

DE

TE

RM

INE

AN

D C

LAS

SIF

Y N

UM

BE

R O

F P

ER

SO

NN

EL

NE

ED

ED

SC

IEN

CE

MA

TH

NU

MB

ER

SY

ST

EM

S

Per

sonn

el m

anag

emen

t ski

llsW

ork

cont

rol p

roce

dure

sB

asic

sF

indi

ng a

per

cent

of a

num

ber

and

wha

t per

cent

one

num

ber

is o

fan

othe

rR

atio

and

pro

port

ion

Est

imat

ion

Rul

e of

thum

bU

se o

f num

bers

(w

ithou

t cal

cula

tion)

CO

MM

UN

ICA

TIO

NS

,

PE

RF

OR

MA

NC

E M

OD

ES

EX

AM

PLE

SS

KIL

LS/C

ON

CE

PT

S

Rea

ding

Writ

ing

Tra

de m

agaz

ines

Mai

nten

ance

man

uals

Job

desc

riptio

nsC

ontr

acts

Sum

mar

ies

Rep

orts

to ta

x ag

enci

es, s

ocia

l sec

urity

, etc

.

4

Com

preh

ensi

on, d

etai

l/inf

eren

ce, i

nfor

mat

ion-

at r

epor

ts, a

nd te

rmin

olog

y

Spe

lling

, cla

ssifi

catio

n, d

escr

iptio

n, te

rmin

ol-

ogy/

gene

ral v

ocab

ular

y, c

larit

y of

exp

ress

-io

n, a

nd d

enot

ativ

e/co

nnot

ativ

e w

ords

(TA

SK

ST

AT

EM

EN

T)

RE

CR

UIT

, TR

AIN

, AN

D C

ON

TR

OL

ON

SIT

E W

OR

KE

RS

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

NP

ER

FO

RM

AN

CE

KN

OW

LED

GE

SA

FE

TY

--

HA

ZA

RD

Con

tact

s w

ith o

ther

pro

pert

y m

anag

ers

Che

ck b

udge

t to

dete

rmin

e m

axim

um s

ize

ofM

aint

ain

first

aid

faci

litie

s

Em

ploy

men

t age

ncie

spa

yrol

lH

ave

a co

ntra

ct w

ith a

phy

sici

an

New

spap

er a

dver

tisem

ents

Pre

pare

con

trac

ts o

n ap

prop

riate

jobs

Job

desc

riptio

nsO

btai

n pr

ospe

cts

by a

dver

tisin

gH

ouse

keep

ing

and

laun

dry

equi

pmen

tIn

terv

iew

and

scr

een

resp

onde

nts

Hom

e ap

plia

nces

Tra

in o

n th

e jo

bLa

bor

legi

slat

ion

-P

rovi

de w

ork

sche

dule

s an

d tim

e sh

eets

App

licat

ion

form

sS

et u

p qu

ality

con

trol

and

ince

ntiv

e pr

ogra

mS

ched

ule

nece

ssar

y w

ork

by d

ay, w

eek,

and

mon

thE

nfor

ce r

egul

a.,.:

ans

and

agre

emen

tsP

rovi

de d

isci

plin

e w

here

nee

ded

Kee

p re

cord

s

DE

CIS

ION

SC

UE

SE

RR

OR

S

Det

erm

ine

term

s of

con

trac

tR

ecru

iting

pat

tern

sH

igh

labo

r tu

rnov

er

Det

erm

ine

stru

ctur

e an

d le

vel o

f pay

Eas

e of

loca

tion

and

pros

pect

sF

ailu

re to

giv

e cl

ear

pict

ure

of d

utie

s

Det

erm

ine

frin

ge b

enef

itsP

erso

nal a

ppea

ranc

e or

per

sona

lity,

ski

llsU

nqua

lifie

d w

orke

rs h

ired

Det

erm

ine

whe

ther

to h

ire e

xper

ienc

ed h

elp

orP

ay s

cale

Lack

of i

ncen

tive

trai

n ra

w r

ecru

itsT

rave

l tim

eLo

w p

erfo

rman

ce e

xpec

tatio

nsH

igh

trai

ning

cos

tsD

isho

nest

em

ploy

ees

Fai

lure

to p

ay o

n tim

e

(TA

SK

ST

AT

EM

EN

T)

RE

CR

UIT

. TR

AIN

. AN

D C

ON

TR

OL

ON

SIT

E W

OR

KE

RS

SC

IEN

CE

MA

TH

NU

MB

ER

SY

ST

EM

S

Prin

cipl

es o

f tra

inin

g te

chni

ques

Cap

acity

to ju

dge

com

pete

nce

and

inte

grity

of b

oth

sem

i-ski

lled

and

unsk

illed

wor

kers

Abi

lity

to g

ener

ate

team

wor

k

Bas

ic m

ath

and

algo

rithm

sU

se o

f num

bers

(w

ithou

t cal

cula

tion)

Cou

ntin

gF

unda

men

tal o

pera

tions

(ca

lcul

atio

n)A

dditi

on a

lgor

ithm

Sub

trac

tion

algo

rithm

Mul

tiplic

atio

n al

gorit

hmD

ivis

ion

algo

rithm

Ord

er o

f ope

ratio

ns, i

.e.,

use

of p

aren

thes

es in

sim

plify

ing

arith

met

icex

pres

sion

sF

indi

ng a

per

cent

of a

num

ber

and

wha

t per

cent

one

num

ber

is o

fan

othe

rR

atio

and

pro

port

ion

Est

imat

ion

,

Rul

e of

thum

b

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

EX

AM

PLE

SS

KIL

LS/C

ON

CE

PT

S

Writ

ing

Spe

akin

gA

dver

tisin

g fo

r pr

ospe

cts

Inte

rvie

win

g to

mea

sure

ski

lls a

nd b

uild

con

fi-de

nce

Tea

chin

g sk

ills

to c

reat

e fu

nctio

nal g

roup

I§

Spe

lling

, cla

ssifi

catio

n, c

larit

y of

exp

ress

ion

Dic

tion,

impl

ying

, per

suas

ion,

logi

c, p

oise

(TA

SK

ST

AT

EM

EN

T)

SE

LEC

T, S

UP

ER

VIS

E, A

ND

PA

Y O

FF

SIT

E S

ER

VIC

E P

EO

PLE

,C

ON

TR

AC

TO

RS

, AN

D S

UP

PLI

ER

S11

=11

111=

111I

V

PE

RF

OR

MA

NC

E K

NO

WLE

DG

ES

AF

ET

YH

AZ

AR

DT

OO

LS, E

QU

IPM

EN

T, M

AT

ER

IALS

,O

BJE

CT

S A

CT

ED

UP

ON

Ass

ocia

tion

reco

mm

enda

tions

Lega

l adv

ice

Mai

nten

ance

man

uals

gua

rant

ies

File

of w

arra

ntie

s or

gua

rant

ies

that

are

stil

l in

effe

ctB

illin

g an

d pa

yout

pro

cedu

res

Em

erge

ncy

fund

sE

ssen

tial p

arts

and

sup

plie

s in

vent

ory

Sur

vey

serv

ice

and

mai

nten

ance

nee

dsS

tudy

bid

s or

sch

edul

es o

f cha

rges

Sel

ect c

ontr

acto

rs o

r sp

ecia

lists

and

dra

w u

pag

reem

ents

and

form

sIn

form

em

ploy

ees

and

tena

nts

who

to c

all

and

proc

edur

es fo

r se

curin

g he

lpH

ave

bills

app

rove

d by

man

ager

pai

d by

ow

ner

Insp

ect a

ll w

ork

befo

re p

ayin

gK

eep

reco

rds

incl

udin

g dr

awin

gs o

f cha

nges

whe

n w

ork

is h

idde

n by

wal

ls o

r m

ason

ryE

stab

lish

mor

e th

an o

ne s

ourc

e fo

r ea

ch ty

pe o

fse

rvic

e or

sup

ply

Est

ablis

h em

erge

ncy

proc

edur

esS

ecur

e em

erge

ncy

serv

ices

DE

CIS

ION

S

Det

erm

ine

whe

ther

to p

ut c

ontr

acto

r on

ret

aine

ror

pay

by

job

basi

sA

ssig

n re

spon

sibi

lity

to e

mpl

oyee

or

cont

ract

orD

iscr

imin

ate.

bet

wee

n ow

ner

resp

onsi

bilit

ies

and

tena

nt's

res

pons

ibili

ties

Sel

ect c

ontr

acto

rs

CU

ES

Exp

erie

nced

in r

esid

entia

l wor

kT

ype

of s

ervi

ce c

all

Con

sulta

tion

with

oth

er p

rope

rty

man

ager

sP

rom

ptne

ss o

f con

trac

tor

Est

imat

esC

ompe

titiv

e bi

dsC

ontr

acto

r's r

ecor

d

ER

RO

RS

Poo

r qu

ality

wor

kE

xces

sive

cos

tU

nans

wer

ed s

ervi

ce c

all

(TA

SK

ST

AT

EM

EN

T)

SE

LEC

T S

UP

ER

VIS

E, A

ND

PA

Y O

FF

SIT

ER

S.

.

SC

IEN

CE

__

MA

TH

NU

MB

ER

SY

ST

EM

S

Con

trac

ting

and

nego

tiatio

n sk

ills

Mec

hani

cal a

ptitu

deF

indi

ng a

per

cent

of a

num

ber

and

wha

t per

cent

one

num

ber

is o

fan

othe

rR

atio

and

pro

port

ion

[per

cent

age

and

inte

rest

]E

stim

atio

nR

ule

of th

umb

CO

MM

UN

ICA

TIO

NS

.

PE

RF

OR

MA

NC

E M

OD

ES

EX

AM

PLE

SS

KIL

LS /C

ON

CE

PT

S

Spe

akin

g

List

enin

g

Writ

ing

Vie

win

g

Del

iver

ing

oral

inst

ruct

ions

to c

ontr

acto

rs a

ndem

ploy

ees

Loca

l ins

pect

ors

Prio

rity

list o

f ser

vice

s (i.

e. s

now

cle

aran

ce,

tras

h pi

ck-u

p, w

indo

w w

ashi

ng, e

tc.)

Insp

ect f

or p

reve

ntat

ive

mai

nten

ance

27

Ter

min

olog

y, e

nunc

iatio

n, c

larit

y of

exp

res-

sion

, log

ic, u

sage

Aud

itory

dis

crim

inat

ion,

con

cent

ratio

n, n

ote.

taki

ngC

lass

ifica

tion,

den

otat

ion/

conn

otat

ion,

logi

c

Vis

ual a

naly

sis,

det

ail a

nd in

fere

nce

.

`id's

Duty D Advertising Ad Promoting Project Services, Public Relations Duties

and Conducting Tenant Relations Programs

1 Structure or modify new project, or existing project2 Advertise and promote new project construction or acquisition3 Communicate with prospects, tenants, general public employees

and owners

3729

(TA

SK

ST

AT

EM

EN

T)

ST

RU

CT

UR

E O

R M

OD

IFY

NE

W P

RO

JEC

T O

R E

XIS

TIN

G P

RO

JEC

T"I

N

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

NP

ER

FO

RM

AN

CE

KN

OW

LED

GE

SA

FE

TY

HA

ZA

RD

Pro

mot

ion

feat

ures

:m

oder

n ar

chite

ctur

ela

ndsc

apin

gre

crea

tiona

l act

iviti

espe

rman

ent s

igns

outs

ide

light

ing

(incl

udin

g flo

od li

ghts

)

Pro

vide

for

basi

c te

nant

nee

ds in

Qua

lity

man

ner

Pla

n am

eniti

es c

ompa

rabl

e w

ith r

ent l

evel

sIn

clud

e so

me

strik

ing

or u

nusu

al fe

atur

esW

rite

tria

l adv

ertis

ing

or p

rom

otio

n pl

ans

befo

resp

endi

ng m

oney

on

faci

litie

sC

heck

pla

ns w

ith m

ost d

esira

ble

tena

nts

DE

CIS

ION

SC

UE

SE

RR

OR

S

Pic

k im

age

desi

red

She

lter

mag

azin

esA

dvan

ced

arch

itect

ure

jour

nals

Bud

get r

esou

rces

Max

imum

ret

urn

Sel

ect c

onsu

ltant

sS

ucce

ssfu

l com

petit

ors

Loca

l lum

ber

yard

sM

ater

ials

sup

plie

rs

Ser

vice

s th

at m

ay h

ave

to b

e w

ithdr

awn

Con

trar

y to

pla

nned

imag

e

Exc

essi

ve c

ost

Unu

sabl

e pl

ans

Exc

essi

ve ti

me

(TA

SK

ST

AT

EM

EN

T)

ST

RU

CT

UR

E O

R M

OD

IFY

NE

W P

RO

JEC

T, O

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XIS

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G P

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T

SC

IEN

CE

MA

TH

NU

MB

ER

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ST

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S

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ketin

g pr

inci

ples

Aes

thet

ics

Bas

ic a

rithm

etic

ski

lls a

nd c

once

pts

Red

uctio

n of

frac

tions

Cha

ngin

g m

ixed

num

bers

to im

prop

er fr

actio

nsC

hang

ing

perc

ents

to fr

actio

ns a

nd fr

actio

ns to

per

cent

sF

indi

ng a

per

cent

of a

num

ber

and

wha

t per

cent

one

num

ber

isof

anot

her

Cha

ngin

g fr

actio

ns to

dec

imal

s an

d de

cim

als

to fr

actio

nsR

atio

and

pro

port

ion

Est

imat

ion

Rou

ndin

g of

f dec

imal

s an

d w

hole

num

bers

App

roxi

mat

ion

usin

g sc

ient

ific

nota

tion

Gue

ss a

nd c

heck

met

hod

Rul

e of

thum

bP

rope

rty

of c

ompa

rison

: eq

ualit

y/eq

uiva

lenc

e, in

equa

lity/

grea

ter

than

/le

ss th

an

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

EX

AM

PLE

SS

KIL

LS /C

ON

CE

PT

S

Writ

ing

Spe

akin

gLi

sten

ing

Adv

ertis

ing

Pub

lic r

elat

ions

per

sonn

elC

onsu

ltant

adv

ice

31

Des

crip

tion,

per

suas

ion

and

sale

s te

chni

que,

logi

c, u

sage

Cla

rity

of e

xpre

ssio

nA

udito

ry d

iscr

imin

atio

n, c

once

ntra

tion,

logi

c,no

te ta

king

-

951

(TA

SK

ST

AT

EM

EN

T)

AD

VE

RT

ISE

AN

D P

RO

MO

TE

NE

W P

RO

JEC

T C

ON

ST

RU

CT

ION

OR

AC

QU

ISIT

ION

'to

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

NP

ER

FO

RM

AN

CE

KN

OW

LED

GE

SA

FE

TY

HA

ZA

RD

Adv

ertis

ing

agen

cies

Tel

epho

ne d

irect

ory

New

spap

ers

Win

dow

sig

nsO

utdo

or o

n -s

ite s

igns

Kee

p ad

vert

isem

ent i

n ye

llow

pag

esP

lace

adv

ertis

emen

ts a

nd/o

r pr

omot

ions

in lo

cal

new

spap

er

Con

side

r yo

ur te

nant

s a

prim

e ta

rget

Put

on

spec

ial o

peni

ng p

rom

otio

ns fo

r re

nt-u

ppe

riod

Use

pro

ject

sig

ns a

nd li

ghtin

gK

eep

reco

rds

of in

quiri

es

'.4

DE

CIS

ION

SC

UE

SE

RR

OR

5

Con

side

r us

ing

real

est

ate

brok

ers

or r

ent

Com

petit

or's

rec

ords

of r

espo

nse

trad

ese

rvic

es

Det

erm

ine

amou

nt to

be

spen

tV

isito

r in

form

atio

nS

elec

t pro

per

med

iaB

udge

t allo

catio

ns

Poo

r re

spon

se to

adv

ertis

emen

tsE

xces

sive

cos

t for

poo

r re

turn

(TA

SK

ST

AT

EM

EN

T)

AD

VE

RT

ISE

AN

D P

RO

MO

TE

NE

W P

RO

JEC

T C

ON

ST

RU

CT

ION

OR

AQ

UIS

ITIO

N

SC

IEN

CE

MA

TH

NU

MB

ER

SY

FT

EM

S

Beh

avio

ral s

cien

ceU

nder

stan

ding

the

adve

rfiz

ing

proc

ess,

e.g

.,at

tent

ion

awar

enes

s of

nee

ded

ucat

e pr

ospe

cts

guid

e se

lect

ion

1..c

., pa

rtic

ular

mer

chan

dise

sale

clo

sing

tech

niqu

es

Bas

ic a

rithm

etic

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

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OD

ES

EX

AM

PLE

SS

KIL

LS /C

ON

CE

PT

S

Writ

ing

Spe

akin

g

Adv

ertis

emen

ts fo

r:ne

wsp

aper

radi

o

Pro

psec

tive

tena

nts

33

Spe

lling

Cla

ssifi

catio

n

Des

crip

tion

Cla

rity

of e

xpre

ssio

nP

ersu

asio

n an

d sa

les

tech

niqu

e

Logi

cA

ppro

pria

te d

ictio

n, c

larit

y of

exp

ress

ion,

pers

uasi

on a

nd s

ales

tech

niqu

e

di

(TA

SK

ST

AT

EM

EN

T)

CO

MM

UN

ICA

TE

WIT

H P

RO

SP

EC

TS

, TE

NA

NT

S, G

EN

ER

AL

PU

BLI

C E

MP

LOY

EE

S A

ND

OW

NE

RS

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

NP

ER

FO

RM

AN

CE

KN

OW

LED

GE

SA

FE

TY

HA

ZA

RD

Soc

ial g

roup

s in

com

plex

Def

ine

proj

ect:

szra

ngth

and

mos

t lik

ely

Mem

bers

hips

in c

ivic

gro

ups

sour

ce o

f pro

spec

tsN

eigh

borh

ood

rent

al s

urve

ysP

lan

open

hou

se, p

artie

s or

spe

cial

act

iviti

es th

atw

ill b

ring

pros

pect

s in

Sen

d ne

wsp

aper

stor

ies

abou

t pro

ject

or

tena

nts

whe

n it

appe

ars

acce

ptab

leD

evel

op p

ublic

imag

eE

ncou

rage

em

ploy

ees

to h

elp

recr

uit

Offe

r re

war

ds fo

r ne

w te

nant

sP

ublis

h ne

wsl

ette

r

DE

CIS

ION

SC

UE

SE

RR

OR

S

Det

erm

ine

mos

t app

ropr

iate

pro

mot

ion

activ

ityT

ype

of p

rope

rty

or r

enta

lS

low

mov

ing

prop

ertie

sD

eter

min

e w

here

term

inat

ing

tena

nts

find

new

Rel

ativ

e co

stT

oo m

uch

publ

icity

- "

circ

us"

atm

osph

ere

spac

e an

d st

udy

benf

its

of th

ese

proj

ects

Vol

ume

and

type

of c

omm

unic

atio

n

(TA

SK

ST

AT

EM

EN

T)

CO

MM

UN

ICA

TE

WIT

H P

RO

SP

EC

TS

, TE

NA

NT

S, G

EN

ER

AL

PU

BLI

C E

MP

LOY

EE

S A

ND

OW

NE

RS

SC

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MA

TH

NU

MB

ER

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Pub

lic r

elat

ions

ski

llsE

nter

tain

men

t

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

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OD

ES

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PLE

SS

KIL

LS /C

ON

CE

PT

S

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ing

Spe

akin

g

New

s re

leas

ing

In-h

ouse

pap

erB

ulle

tin b

oard

not

ices

Ten

ant g

athe

ring

35

Gen

eral

voc

abul

ary,

cla

rity

of e

xpre

ssio

n,pe

rsua

sion

and

sal

es te

chni

que

App

ropr

iate

dic

tion,

enu

ncia

tion,

dre

ss, f

acia

lan

d bo

dy fe

atur

es, p

oise

43

Duty E Marketing and Renting Space in New Project and Maintaining Optimum

Occupancy Levels and Quality

1 Create and maintain rent roll, vacancy statistics, and tenant profile

2 Organize sales presentation and application procedur s

3 Select and show model apartment4 Screen applications and select most desirable

4437

14

4.

(TA

SK

ST

AT

EM

EN

T)

CR

EA

TE

AN

D M

AIN

TA

IN R

EN

T R

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,V

AC

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CY

ST

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, AN

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GE

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FE

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RD

Ren

t rol

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tistic

s (o

wn

and

com

mun

ity)

Det

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ine

and

com

pare

vac

ancy

leve

lan

d th

e

Mar

ket i

nfor

mat

ion

from

oth

er c

ities

vaca

ncy

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l of c

ompe

titio

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ined

inte

rvie

wer

sK

eep

inve

ntor

y re

cord

s of

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rent

and

expe

cted

Adv

ertis

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copy

and

mai

ling

piec

esva

canc

ies

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spap

ers

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min

e pr

ospe

ct li

sts

and

sour

ces

of p

rosp

ects

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io s

tatio

nsfo

r de

sira

ble

tena

nts

Pla

ce a

dver

tisem

ents

or

aler

t ren

tal a

gent

s to

star

t int

ensi

ve s

ellin

g if

nece

ssar

y

-.

DE

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ION

SC

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SE

RR

OR

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Det

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ine

how

man

y ap

plic

atio

ns to

con

side

rU

pdat

e of

ren

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any

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ncy

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cent

age

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ble

tena

nts

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ine

whe

n it

pays

to r

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ndar

ds

(TA

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EM

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D M

AIN

TA

IN R

EN

T R

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CA

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TA

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TH

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s

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ing

Rea

ding

Adv

ertis

emen

tsR

ecor

ds

Pro

spec

t lis

tsO

ther

man

ager

s re

port

s 39

Cla

rity

of e

xpre

ssio

n, p

ersu

asio

n an

d sa

les

tech

niqu

e, p

enm

ansh

ip, c

lass

ifica

tion,

rep

ort,

logi

c

Com

preh

ensi

on, d

etai

l/inf

eren

ce, d

escr

iptio

n

GIG

(TA

SK

ST

AT

EM

EN

T)

OR

GA

NIZ

E S

ALE

S P

RE

SE

NT

AT

ION

AN

D A

PP

LIC

AT

ION

PR

OC

ED

UR

ES

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

NP

ER

FO

RM

AN

CE

KN

OW

LED

GE

SA

FE

TY

HA

ZA

RD

Ten

ant a

pplic

atio

nsB

asic

dat

a on

pro

ject

Pre

pare

d le

ases

Org

aniz

e sa

les

pres

enta

tion

arou

nd a

men

ities

Set

up

appo

intm

ents

expl

ain

proj

ect,

and

acce

pt a

pplic

atio

nsP

lan

num

ber

of in

terv

iew

s an

d se

lect

inte

rvie

wer

Obs

erve

app

eara

nce,

man

ners

and

per

form

ance

Pla

n pr

omot

ions

to p

rece

de h

eavy

ren

tal d

rives

DE

CIS

ION

SC

UE

SE

RR

OR

S

Det

erm

ine

mar

ket d

eman

dD

eter

min

e va

canc

ies

Sel

ect a

part

men

ts to

sho

w

The

eco

nom

y; r

espo

nse

to a

dver

tisin

g; in

form

a-tio

n fr

om o

ther

man

ager

sN

eatn

ess

Ava

ilabi

lity

Low

inqu

iry r

ate;

too

man

y va

canc

ies

Una

ttend

ed p

rosp

ect

Dis

satis

fied

pros

pect

(TA

SK

ST

AT

EM

EN

T)

OR

GA

NIZ

E S

ALE

S P

RE

SE

NT

AT

ION

AN

D A

PP

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AT

ION

PR

OC

ED

UR

ES

SC

IEN

CE

MA

TH

NU

MB

ER

SY

ST

EM

S

Per

suas

ion

and

sale

s te

chni

ques

Exh

ibit

qual

ities

of p

rofe

ssio

nalis

mB

asic

arit

hmet

ic s

kills

and

con

cept

s.

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

EX

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PLE

SS

KI L

LS/C

ON

CE

PT

S

Spe

akin

g

Vie

win

g

Tak

ing

appl

icat

ions

Exp

lain

to p

rosp

ect

Insp

ect i

nter

view

er a

nd p

rosp

ect

41

Gen

eral

voc

abul

ary,

cla

rity

of e

xpre

ssio

n,pe

rsua

sion

and

sal

es te

chni

que,

poi

seV

isua

l ana

lysi

s, d

etai

l and

infe

renc

e, lo

gic

(TA

SK

ST

AT

EM

EN

T)

SE

LEC

T A

ND

SH

OW

MO

DE

L A

PA

RT

ME

NT

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

NP

ER

FO

RM

AN

CE

KN

OW

LED

GE

SA

FE

TY

HA

ZA

RD

Mod

el a

part

men

ts -

em

pty

or fu

rnis

hed

Sel

ect o

ne o

r m

ore

mod

el a

part

men

tsF

urni

shin

gs fo

r m

odel

apa

rtm

ent

Cle

an, f

urni

sh, a

nd m

aint

ain

mod

el a

part

men

t.

Bro

chur

es p

rinte

d fo

r oc

casi

onP

repa

re in

tens

ive

sale

s pr

esen

tatio

nIn

tens

ive

sale

s pr

esen

tatio

n in

prin

tS

how

apa

rtm

ent a

nd p

roje

ct a

s a

unit

Pro

spec

t lis

t and

/or

refe

rral

sK

eep

proj

ect c

lean

, nea

t, an

d re

ady

for

disp

lay

App

licat

ion

form

sF

ollo

w u

p un

deci

ded

pros

pect

sF

orm

lette

r fo

r ac

cept

ance

or

reje

ctio

nS

ecur

e co

nfirm

atio

n

DE

CIS

ION

SC

UE

SE

RR

OR

S

Det

erm

ine

if m

odel

is to

be

tem

pora

ry o

rS

pace

ava

ilabl

e, c

ondi

tion

apar

tmen

t, m

oney

Mod

el u

nava

ilabl

e or

uns

uita

ble

for

show

ing

perm

anen

t; th

e ap

artm

ent o

f man

ager

or

avai

labl

e fo

r fu

rnis

hing

ste

nant

(e.g

., di

rty

wal

ls, d

rafts

, mar

ks o

n w

alls

,br

oken

equ

ipm

ent,

etc)

(TA

SK

ST

AT

EM

EN

T)

SE

LEC

T A

ND

SH

OW

MO

DE

L A

PA

RT

ME

NT

SC

IEN

CE

MA

TH

NU

MB

ER

SY

ST

EM

S

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

EX

AM

PLE

SS

KIL

LS /C

ON

CE

PT

S

Spe

akin

g

Vie

win

gW

ritin

g

Sem

i-for

mal

pre

sent

atio

n

Vis

ual i

mpr

essi

ons

Writ

ten

follo

w u

p

43

Cla

rity

of e

xpre

ssio

n, p

ersu

asio

n an

d sa

les

tech

niqu

e, p

oise

Vis

ual a

naly

sis,

det

ail a

nd in

fere

nce,

logi

cS

pelli

ng, c

lass

ifica

tion,

des

crip

tion

(TA

SK

ST

AT

EM

EN

T)

SC

RE

EN

AP

PLI

CA

TIO

NS

AN

D S

ELE

CT

MO

ST

DE

SIR

AB

LEC

I

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

NP

ER

FO

RM

AN

CE

KN

OW

LED

GE

SA

FE

TY

HA

ZA

RD

App

licat

ion

form

sC

redi

t bur

eau

cont

ract

[Let

ters

or

phon

e ca

lls to

ref

eren

ces]

Cle

rical

hel

pB

roch

ures

on

com

plex

Cal

ling

card

sC

ompl

eted

app

licat

ion

from

wai

ting

list

Use

app

licat

ions

and

inte

rvie

w n

otes

to c

heck

appl

ican

tA

rran

ge a

sec

ond

visi

t for

mos

t des

irabl

epr

ospe

cts

Ask

que

stio

ns a

bout

pro

spec

t; ne

eds

If ap

plic

ant i

s lo

okin

g fo

r be

tter

faci

litie

s of

or lo

wer

ren

ts o

r if

appl

ican

t can

not b

ese

rved

now

, ref

er to

oth

er c

ompl

exO

btai

n a

cred

it ra

ting

for

pros

pect

If re

ject

ed a

pplic

ant h

as s

ome

appe

al, p

ut in

rese

rve

DE

CIS

ION

SC

UE

SE

RR

OR

S

Loss

of d

esira

ble

tena

ntD

eter

min

e st

rictn

ess

of a

nd c

riter

ia fo

r sc

reen

-In

com

e, c

redi

t rat

ing,

occ

upat

ion,

nei

ghbo

rhoo

din

gD

eter

min

e w

heth

er to

coo

pera

te w

ith c

ompe

ti.to

rs fo

r m

utua

l ben

efit

Det

erm

ine

alte

rnat

e sa

les

clin

cher

s

(TA

SK

ST

AT

EM

EN

T)

SC

RE

EN

AP

PLI

CA

TIO

NS

AN

D S

ELE

CT

MO

ST

DE

SIR

AB

LE

SC

IEN

CE

MA

TH

NU

MB

ER

SY

ST

EM

S

Exh

ibit

capa

city

to a

scer

tain

per

sona

l qua

litie

sE

xhib

it ca

paci

ty to

list

en o

penl

y an

d at

tent

ivel

yE

xhib

it qu

aliti

es o

f tac

t, po

ise,

con

side

ratio

n, g

raci

ousn

ess

and

imag

ina-

tion

Bas

ic a

rithm

etic

ski

lls a

nd c

once

pts

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

EX

AM

PLE

SS

KI L

LS/C

ON

CE

PT

S

<9

Spe

akin

g

List

enin

g

Vie

win

g

Inte

rvie

w p

rosp

ects

Exp

lain

leas

e an

d qu

alifi

catio

nsP

rosp

ect's

ans

wer

s to

inte

rvie

w q

uest

ions

Pro

spec

t's a

ppea

ranc

e

45

Gen

eral

voc

abul

ary,

enu

ncia

tion,

poi

se

Dis

crim

inat

e fa

cts

from

non

-fac

ts,

conc

entr

atio

n, n

ote

taki

ngV

isua

l ana

lysi

s, d

etai

l and

infe

renc

e, lo

gic

Duty F Leasing, Renewal of Leases and Solving Problems Related to Termsof Lease and Riders

1 Select terms of general lease and add riders2 Negotiate lease and explain covenants and riders to prospect3 Record and file lease form for reference, renewal, and possible

use

3

47

(TA

SK

ST

AT

EM

EN

T)

SE

LEC

T T

ER

MS

OF

GE

NE

RA

L LE

AS

E A

ND

AD

D R

IDE

RS

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

NP

ER

FO

RM

AN

CE

KN

OW

LED

GE

SA

FE

TY

HA

ZA

RD

Gen

eral

leas

e ap

prov

ed b

y ow

ner's

law

yer

For

m le

tters

on

leas

e vi

olat

ions

Sel

ect g

ener

al le

ase

prov

isio

ns to

pre

pare

form

Adv

ertis

e co

vena

nts

nece

ssar

y to

spe

cify

exte

nt a

nd a

mou

nt o

f ser

vice

Des

crib

e se

rvic

e an

d te

nant

s ob

ligat

ions

Cov

er s

peci

als

pets

, chi

ldre

n, c

ause

s fo

r te

r-m

inat

ion

Incl

ude

clea

r pr

ovis

ions

for

rene

wal

DE

CIS

ION

S

Sel

ect c

orre

ct fo

rmD

eter

min

e le

ngth

of l

ease

Det

erm

ine

depo

sit r

equi

red

Det

erm

ine

whe

n te

rms

are

viol

ated

Det

erm

ine

stric

tnes

s of

enf

orce

men

t

CU

ES

Com

petit

or's

term

s, s

tand

ard

guid

elin

es, l

egal

need

sT

erm

inat

ion

date

from

ren

t rol

lC

heck

aga

inst

leas

e te

rms

Circ

umst

ance

s of

vio

latio

n

ER

RO

RS

Om

ittin

g cr

itica

l poi

nts

from

leas

eN

egle

ctin

g to

get

sig

natu

reM

isun

ders

tand

ing

of te

rms

Unn

eces

sary

thre

ats

of le

gal a

ctio

nF

oste

ring

unco

oper

ativ

e at

titud

e in

tena

nt

(TA

SK

ST

AT

EM

EN

T)

SE

LEC

T T

ER

MS

OF

GE

NE

RA

L LE

AS

E A

ND

AD

D R

IDE

RS

SC

IEN

CE

MA

TH

NU

MB

ER

SY

ST

EM

S

Exh

ibit

capa

city

to e

ngen

der

clea

r st

atem

ent ,

,i ra

tiona

leE

xhib

it qu

aliti

es o

f tac

t, po

ise,

con

side

ratio

n, in

...ci

ousn

ess

and

imag

inat

ion

Bas

ic a

rithm

etic

ski

lls a

nd c

once

pts

Cha

ngin

g pe

rcen

ts to

frac

tions

and

frac

tions

to p

erce

nts

Fin

ding

a p

erce

nt o

f a n

umbe

r an

d w

hat p

erce

nt o

ne n

umbe

r is

of

anot

her

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

Rea

ding

Writ

ing

EX

AM

PLE

S

Leas

e fo

rms

Lega

l req

uire

men

tsLe

ase

term

s

49

SK

ILLS

/CO

NC

EP

TS

Com

preh

ensi

on, d

etai

l and

infe

renc

e, in

form

a-tio

nal r

epor

ts, d

efin

ition

, ter

min

olog

yS

pelli

ng, d

escr

iptio

n, c

larit

y of

exp

ress

ion,

logi

c, u

sage

.5

(TA

SK

ST

AT

EM

EN

T)

NE

GO

TIA

TE

LEA

SE

AN

D E

XP

LAIN

CO

VE

NA

NT

S A

ND

RID

ER

S T

O P

RO

SP

EC

T

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

NP

ER

FO

RM

AN

CE

KN

OW

LED

GE

SA

FE

TY

HA

ZA

RD

Leas

e fo

rms

appr

oved

'ay

owne

rS

tron

g bo

x fo

r te

mpo

rary

sto

rage

of l

ease

san

d de

posi

t of m

oney

Cov

enan

ts (

agre

emen

ts to

abi

de b

y ce

rtai

nru

les

and

regu

latio

ns m

entio

ned

in le

ase)

Rid

ers

(add

ition

s to

leas

e)

Con

vinc

e te

nant

that

leas

e is

of m

utua

l ben

efit

Cle

arly

exp

lain

mea

ning

of c

oven

ants

Dis

cuss

spe

cial

or

unus

ual f

eatu

res

of le

ases

Obt

ain

depo

sit

Obt

ain

tena

nt's

sig

natu

re o

n le

ase

DE

CIS

ION

S

Det

erm

ine

if co

nces

sion

s to

tena

nts

are

nece

ssar

y to

obt

ain

sign

atur

e

CU

ES

Con

sum

er a

nd te

nant

law

sT

enan

t hin

ts a

bout

sm

all r

ebat

espa

intin

gap

artm

ents

, etc

.

ER

RO

RS

Mis

unde

rsta

ndin

g of

term

s

(TA

SK

ST

AT

EM

EN

T)

NE

GO

TIA

TE

LE

AS

E A

ND

EX

PLA

IN C

OV

EN

AN

TS

AN

D R

IDE

RS

TO

PR

OS

PE

CT

SC

IEN

CE

..,

MA

TH

NU

MB

ER

SY

ST

EM

S

Exh

ibit

capa

city

to li

sten

ope

nly

and

atte

ntiv

ely

Exh

ibit

qual

ities

of t

act,

pois

e, c

onsi

dera

tion,

gra

ciou

snes

s, a

ndim

agin

atio

nM

aint

ain

capa

city

to fo

ster

coo

pera

tion

and

cope

with

con

flict

beha

vior

Bas

ic a

rithm

etic

ski

lls a

nd c

once

pts

Red

uctio

n of

frac

tions

Fin

ding

a p

erce

nt o

f a n

umbe

r an

d w

hat p

erce

nt o

ne n

umbe

ris

of

anot

her

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

EX

AM

PLE

SS

KIL

LS/C

ON

CE

PT

S

Spe

akin

g

Rea

ding

Exp

lain

leas

e to

pro

spec

ts

Ter

ms

of le

ase

51

Gen

eral

voc

abul

ary,

cla

rity

of e

xpre

ssio

n,pe

rsua

sion

and

sal

es te

chni

que,

poi

seC

ompr

ehen

sion

, det

ail a

nd in

fere

nce,

pro

posa

l,de

finiti

on, t

erm

inol

ogy

1,

(TA

SK

ST

AT

EM

EN

T)

RE

CO

RD

AN

D F

ILE

LE

AS

E.4

FO

R R

EF

ER

EN

CE

, RE

NE

WA

L, A

ND

PO

SS

IBLE

US

E

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

N

1111

1111

1111

11=

1"...

MIA

MIIM

MW

111,

11E

,.P

ER

FO

RM

AN

CE

KN

OW

LED

GE

SA

FE

TY

HA

ZA

RD

Per

man

ent f

iles

in o

ffice

Sta

ndar

d ca

rds

Ren

t rol

lR

ecor

ds o

f exp

iratio

n da

tes

and

spec

ial

prov

isio

ns

Ent

er s

tatis

tics

on r

ent r

oll

File

leas

e an

d re

cord

exp

iratio

n da

teR

ecov

er a

nd r

enew

exp

ired

leas

esS

umm

ariz

e re

nts

and

expi

ratio

n da

tes

onm

onth

ly r

epor

t to

owne

r

Use

fire

proo

f sto

rage

for

reco

rds,

leas

es, f

iles,

etc

DE

CIS

ION

S

Det

erm

ine

term

inat

ion

or r

enew

leas

e;st

rict o

r 13

x en

forc

emen

t; ad

d ne

w r

ider

s

CU

ES

Rec

ords

of e

xpira

tion

date

Pos

sibl

e le

gal a

ctio

n

ER

RO

RS

Fai

lure

to u

se le

ased

cou

ld r

esul

t in

cycl

icre

ntal

s w

ith c

hang

ing

econ

omy

and

seas

ons

(TA

SK

ST

AT

EM

EN

T)

RE

CO

RD

AN

D F

ILE

LE

AS

E F

OR

M F

OR

RE

FE

RE

NC

E, R

EN

EW

AL,

AN

D P

OS

SIB

LEU

SE

SC

IEN

CE

MA

TH

NU

MB

ER

SY

ST

EM

S

Acc

ount

ing;

rec

ord

keep

ing

Bas

ic a

rithm

etic

ski

lls a

nd c

once

pts

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

EX

AM

PLE

SS

KIL

LS/C

ON

CE

PT

S

Writ

ing

Inte

rnal

rec

ords

Rep

ort t

o ow

ner

53

Pen

man

ship

, spe

lling

, cla

ssifi

catio

n, in

form

a-tio

nal r

epor

ts, c

larit

y of

exp

ress

ion,

logi

c

Duty G Moving Tenants In and Out of Apartments, Maintaining Good Will,and Continuity of the Lease

1 Inspect and repair vacant apartments2 Schedule move-in, greet tenant, and provide necessary equipment3 Schedule move-outs, inspect for security refund, and estimate

cost of refurbishing

0

B5 Re

(TA

SK

ST

AT

EM

EN

T)

INS

PE

CT

AN

D R

EP

AIR

VA

CA

NT

AP

AR

TM

EN

TS

Cl

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

NP

ER

FO

RM

AN

CE

KN

OW

LED

GE

SA

FE

TY

--

HA

ZA

RD

Em

ploy

ees

hand

book

Sta

ndar

d re

nova

ting

proc

edur

es fo

r un

occu

-pi

ed a

part

men

tsS

taff

mem

bers

and

con

trac

tors

ass

igne

d to

this

func

tion

Han

d to

ols

for

basi

c ca

rpen

try,

bas

ic e

lec-

tric

al w

ork,

and

min

or r

epai

rs o

n he

atin

g,pl

umbi

ng, a

nd m

ason

ryR

efer

ence

of r

elia

ble

cont

ract

ors

Loca

l hea

lth a

nd s

afet

y co

des

Kee

p re

cord

s of

vac

ancy

dat

esE

xam

ine

dam

age

repo

rts

and

prep

are

serv

ice

requ

est

Per

form

rou

tine

mai

nten

ance

and

pos

sibl

e im

-pr

ovem

ents

Rec

ord

time

rene

wed

apa

rtm

ent w

ill b

e re

ady,

and

cost

figu

res

Insp

ect b

efor

e ne

w o

ccup

ant m

oves

inC

ontr

act f

or n

eces

sary

rep

airs

Sto

re to

ols

and

equi

pmen

tH

ave

chan

ges

exam

ined

by

loca

l ins

pect

ors

DE

CIS

ION

SC

UE

SE

RR

OR

S

Det

erm

ine

exte

nt o

f dam

age

freq

uenc

y of

repa

irD

eter

min

e w

heth

er to

con

vert

to fu

rnis

hed

faci

lity

Est

imat

e ex

tent

of t

enan

t lia

bilit

y fo

r da

mag

eto

apa

rtm

ent

Leas

e ex

pira

tion

date

s, n

otic

es to

vac

ate

apar

t-m

ent s

ent

Ren

t rol

l for

ms

shou

ld in

form

of e

mpt

ies

and

room

cou

ntT

ime

sinc

e la

st o

verh

aul

Leas

e te

rms

Fai

lure

to r

enov

ate

prom

ptly

cou

ld c

ost

rent

al in

com

eS

lopp

y jo

b m

ay c

ost g

ood

will

of n

ewte

nant

(TA

SK

ST

AT

EM

EN

T)

INS

PE

CT

AN

D R

EP

AIR

VA

CA

NT

AP

AR

TM

EN

TS

SC

IEN

CE

MA

TH

NU

MB

ER

SY

ST

EM

S

Bas

ic k

now

ledg

e of

bui

ldin

g tr

ades

(i.e

. car

pent

ry, e

lect

rical

wiri

ng,

mas

onry

, etc

)B

asic

arit

hmet

ic s

kills

and

con

cept

sR

educ

tion

of fr

actio

nsC

hang

ing

mix

ed n

umbe

rs to

impr

oper

frac

tions

Cha

ngin

g pe

rcen

ts to

frac

tions

and

frac

tions

to p

erce

nts

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

EX

AM

PLE

SS

KIL

LS /C

ON

CE

PT

S

Writ

ing

Rea

ding

Vie

win

g

Inst

ruct

ions

on

wor

k re

ques

t for

mR

epor

ts o

n da

mag

eE

stim

ates

Tax

rep

orts

Loca

l cod

esR

ecom

men

datio

nsIn

spec

t apa

rtm

ent a

nd w

ork

57

Pen

man

ship

Spe

lling

Cla

ssifi

catio

nT

erm

inol

ogy

Cla

rity

of e

xpre

ssio

nC

ompr

ehen

sion

, det

ail a

nd in

fere

nce,

def

initi

on,

term

inol

ogy

Vis

ual a

naly

sis,

det

ail a

nd in

fere

nce,

rec

ogni

zesy

mbo

ls, c

odes

and

em

blem

s

Cr2

---

(TA

SK

ST

AT

EM

EN

T)

SC

HE

DU

LE M

OV

EIN

, GR

EE

T T

EN

AN

T, A

ND

PR

OV

IDE

NE

CE

SS

AR

YE

QU

IPM

EN

T

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

NP

ER

FO

RM

AN

CE

KN

OW

LED

GE

C3

SA

FE

TY

- H

AZ

AR

D

Rec

iept

for

keys

, poo

l pas

ses,

and

boo

ksIm

port

ant t

elep

hone

num

ber

lists

Com

mun

ity g

uide

sN

ewco

mer

boo

ksA

pplia

nce

oper

atin

g in

stru

ctio

nsN

ewsl

ette

rs o

f com

plex

Soc

ial s

ched

ules

of c

ompl

exS

ampl

e se

t of c

omm

unity

rul

es

DE

CIS

ION

S

Det

erm

ine

sche

dule

for

mov

esD

eter

min

e as

sist

ance

nee

ded

for

mov

es

Info

rm n

ew te

nant

of d

ay o

f the

mov

e-in

and

reco

rd d

ate

War

n ne

w te

nant

abo

ut u

tility

tran

sfer

Mee

t ten

ant o

n m

ove-

in d

ayde

liver

and

get

rece

ipt f

or k

eys,

iden

tific

atio

n ca

rds,

etc

.G

ive

tena

nt v

erba

l and

prin

ted

info

rmat

ion

onth

e co

mm

unity

ser

vice

sIn

stru

ct n

ew te

nant

in e

mer

genc

y pr

oced

ures

Inst

ruct

new

tena

nt in

ren

t pay

ing

proc

edur

esIn

trod

uce

new

peo

ple

to o

ther

tena

nts

Rec

ord

even

t and

con

tinue

rel

atio

ns w

ithte

nant

Arr

ange

for

min

imum

inte

rrru

ptio

n to

traf

ficpa

ttern

CU

ES

Com

mun

icat

ion

with

ren

tal a

gent

and

/or

offic

eO

ut-o

f-to

wn

mov

e-in

s ne

ed m

ore

help

ER

RO

RS

Too

man

y m

ove-

ins

on o

ne d

ay c

ause

s co

nges

-tio

n an

d in

conv

enie

nce

No

prov

isio

ns fo

r re

mov

al o

f deb

ris

(TA

SK

ST

AT

EM

EN

T)

SC

HE

DU

LE M

OV

EIN

, GR

EE

T T

EN

AN

T, A

ND

PR

OV

IDE

NE

CE

SS

AR

Y E

QU

IPM

EN

T

SC

IEN

CE

MA

TH

--

NU

MB

ER

SY

ST

EM

S

Exh

ibit

qual

ities

of t

act,

pois

e, c

onsi

dera

tion,

gra

ciou

snes

s an

dim

agin

atio

nM

aint

ain

capa

city

to fo

ster

coo

pera

tion

and

cope

with

con

flict

beha

vior

Gra

nt a

ppro

pria

te r

egar

d fo

r te

nant

's u

niqu

e ne

eds

1

Bas

ic a

rithm

etic

ski

lls a

nd c

once

pts

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

EX

AM

PLE

SS

KIL

LS/C

ON

CE

PT

S

za.._

,

Spe

akin

g

Writ

ing

Inst

ruct

ing

tena

nt

Rec

ord

mov

e

59

Gen

eral

voc

abul

ary,

cla

rity

of e

xpre

ssio

n,po

ise

Pen

man

ship

, cla

ssifi

catio

n, lo

gic

(TA

SK

ST

AT

EM

EN

T)

SC

HE

DU

LEM

OV

EO

UT

S, I

NS

PE

CT

FO

R S

EC

UR

ITY

RE

FU

ND

, AN

D E

ST

IMA

TE

CO

ST

OF

RE

FU

RB

ISH

ING

5T

OO

LS, E

QU

IPM

EN

T, M

AT

ER

IALS

,O

BJE

CT

S A

CT

ED

UP

ON

PE

RF

OR

MA

NC

E K

NO

WLE

DG

ES

AF

ET

YH

AZ

AR

D

Evi

ctio

n fo

rms

Dam

age

chec

k lis

tF

orm

s re

ques

ting

repa

ir an

d re

finis

hing

DE

CIS

ION

S

Det

erm

ine

amou

nt o

f dam

age

Det

erm

ine

amou

nt o

f sec

urity

nee

ded

to c

over

dam

ages

Be

awar

e of

mov

e-ou

t dat

es a

nd c

ontr

ol if

poss

ible

Pre

-insp

ect a

t tim

e of

not

ice

and

at m

ove-

out

time

Mak

e es

timat

e of

dam

age

and

reco

rdP

ay s

ecur

ity m

oney

not

nee

ded

for

dam

ages

with

in p

resc

ribed

tim

eR

ecor

d va

cant

uni

t and

pre

pare

to r

efur

bish

Obt

ain

forw

ardi

ng a

ddre

ss fr

om o

ld te

nant

CU

ES

Pai

nt c

ondi

tion,

ref

urni

shin

g, a

pplia

nces

Dam

age

estim

ates

Unp

aid

utili

ties

ER

RO

RS

Ove

r or

und

er e

stim

ate

cost

s

TA

SK

ST

AT

EM

EN

T)

SC

HE

DU

LE M

OV

EO

UT

S, I

NS

PE

CT

FO

R S

EC

UR

ITY

RE

FU

ND

,A

ND

ES

TIM

AT

E C

OS

T O

F R

EF

UR

BIS

HIN

G

SC

IEN

CE

MA

TH

- N

UM

BE

R S

YS

TE

MS

Gra

nt c

onci

ous

atte

ntio

n to

sm

ooth

ly fl

owin

g te

amw

ork

Bas

ic a

rithm

etic

ski

lls a

nd c

once

pts

Red

uctio

n of

frac

tions

Cha

ngin

g m

ixed

num

bers

to im

prop

er fr

actio

nsC

hang

ing

perc

ents

to fr

actio

ns a

nd fr

actio

ns to

per

cent

sF

indi

ng a

per

cent

of a

num

ber

and

wha

t per

cent

one

num

ber

is o

fan

othe

rC

hang

ing

frac

tions

to d

ecim

als

and

deci

mal

s to

frac

tions

Rat

io a

nd p

ropo

rtio

nE

stim

atio

nR

ound

ing

off d

ecim

als

and

who

le n

umbe

rsA

ppro

xim

atio

n us

ing

scie

ntifi

c no

tatio

nG

uess

and

che

ck m

etho

dR

ule

of th

umb

Pro

pert

y of

com

paris

oneq

ualit

y/ e

quiv

alen

cein

equa

lity/

grea

ter

than

/less

than

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

EX

AM

PLE

SS

KIL

LS /C

ON

CE

PT

S

Rea

ding

Vie

win

g

For

ms,

file

s, e

stim

ates

of d

amag

e

Insp

ectin

g ap

artm

ent

61

Com

preh

ensi

on, d

etai

l and

infe

r9nc

e,de

scrip

tion,

def

initi

on, t

erm

inol

ogy

Vis

ual a

naly

sis,

det

ail a

nd in

fere

nce,

des

crib

ing

logi

c, c

olor

dis

crim

inat

ion

Duty H Billing, Collecting, and Accounting for Security Deposits, PenaltyPayments and Other Funds

1 Comply with legal and owner's policy on rents and service2 Collect and deposit rent and follow-up delinquent tenants3 Develop tenant relations and service policy

(763

(TA

SK

ST

AT

EM

EN

T)

CO

MP

LY W

ITH

LE

GA

L A

ND

OW

NE

SS

PO

LIC

Y O

N R

EN

TS

AN

D S

ER

VIC

E

TO

OLS

, EO

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

NP

ER

FO

RM

AN

CE

KN

OW

LED

GE

SA

FE

TY

--

HA

ZA

RD

Ten

ant r

ecor

d ca

rds

Res

iden

t man

ager

's h

andb

ook

(RM

H)

Lega

l int

erpr

etat

ion

of th

e te

rms

of le

ase

Kee

p se

para

te fi

le o

f ten

ants

slo

w p

ay o

rde

lique

nt o

n re

ntS

tudy

rec

omm

enda

tions

of o

wne

r's la

wye

r

Rea

d tr

ade

pres

s on

sub

sidi

zed

hous

ing

rent

strik

es a

nd e

vict

ions

Kee

p co

mm

unic

atio

ns w

ith te

nant

in w

ritin

g

DE

CIS

ION

S

Det

erm

ine

indi

vidu

al te

nant

nee

ds a

nd p

ro-

blem

sD

eter

min

e ac

tion

to b

e ta

ken

on d

eliq

uent

acco

unts

CU

ES

Ter

ms

of le

ase,

tena

nt la

ws

Sm

all c

hild

ren

indi

cate

dan

ger

in c

ourt

Low

inco

me

Har

dshi

p ca

seR

ecor

d of

del

inqu

ent r

ents

Lega

l sui

tsIm

paire

d ca

sh fl

ow

ER

RO

RS

(TA

SK

ST

AT

EM

EN

T)

CO

MP

LY W

ITH

LE

GA

L A

ND

OW

NE

R'S

PO

LIC

Y O

N R

EN

TS

AN

D S

ER

VIC

E

SC

IEN

CE

MA

TH

:'UM

BE

R S

YS

TE

MS

Exh

ibit

qual

ities

of t

act,

pois

e, c

onsi

dera

tion,

gra

ciou

snes

s an

dim

agin

atio

nM

aint

ain

capa

city

to fo

ster

coo

pera

tion

and

cope

with

con

flict

beha

vior

Bas

ic a

rithm

etic

ski

lls a

nd c

once

pts

Red

uctio

n of

frac

tions

Cha

ngin

g m

ixed

num

bers

to im

prop

er fr

actio

nsC

hang

ing

perc

ente

to fr

actio

ns a

nd fr

actio

ns to

per

cent

sF

indi

ng a

per

cent

of a

num

ber

and

wha

t per

cent

one

num

ber

is o

fan

othe

rC

hang

ing

frac

tions

to d

ecim

als

and

deci

mal

s to

frac

tions

Rat

io a

nd p

ropo

rtio

nE

stim

atio

nR

ound

ing

off d

ecim

als

and

who

le n

umbe

rsA

ppro

xim

atio

n-us

ing

scie

ntifi

c no

tatio

nG

uess

and

che

ck m

etho

dR

ule

of th

umb

Pro

pert

y of

com

paris

oneq

ualit

y/eq

uiva

lenc

ein

equa

lity/

grea

ter

than

/less

than

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

EX

AM

PLE

SS

KIL

LS/C

ON

CE

PT

S

Rea

ding

Writ

ing

Tra

de p

ress

Rec

ords

teas

e te

rms

Com

mun

icat

ions

to te

nant

Rep

orts

to o

wne

r

65

Com

preh

ensi

on, d

etai

l/inf

eren

ce, i

nfor

mat

iona

lre

port

s, te

rmin

olog

y

Spe

lling

, rep

orts

, ter

min

olog

y, c

larit

y of

expr

essi

on, l

ogic

(TA

SK

ST

AT

EM

EN

T)

CO

LLE

CT

AN

D D

EP

OS

IT R

EN

T A

ND

FO

LLO

WU

P D

ELI

NQ

UE

NT

TE

NA

NT

S

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

013J

EC

t, A

CT

ED

UP

ON

PE

RF

OR

MA

NC

E K

NO

WLE

DG

E

90-

SA

FE

TY

HA

ZA

RD

For

ms:

rent

bill

sre

nt r

epor

tD

elin

quen

t not

ices

Cen

tral

rec

eivi

ng p

oint

box

Est

ablis

h si

mpl

e bi

lling

and

col

lect

ing

proc

e-du

res

Be

firm

with

slo

w p

ayin

g or

del

inqu

ent t

en-

ants

Set

del

inqu

ency

dat

e (s

even

th m

onth

) an

dco

llect

pen

alty

afte

r th

at d

ate

Rep

ort i

rreg

ular

occ

uren

ces

to o

wne

r or

age

ntS

end

mon

thly

ren

t sum

mar

y an

d ite

miz

edac

coun

t of d

elin

quen

t ren

ts to

ow

ner

Vis

it de

linqu

ent t

enan

ts

DE

CIS

ION

S

Det

erm

ine

due

date

s, m

etho

ds o

f col

lect

ion

Det

erm

ine

whe

n dO

quen

t ten

ant i

s cl

assi

fied

as "

hard

ship

cas

e" a

nd g

iven

mor

etim

e

CU

ES

Leas

e te

rms

Con

veni

ence

Cha

nge

of jo

b!o

h la

yoff

strik

esU

nusu

al m

edic

al e

xpen

ses

ER

RO

RS

Del

inqu

ent a

ccou

nts

Lega

l sui

tsE

ndan

gere

d ca

sh fl

owU

ndue

or

addi

tiona

l har

dshi

p on

tena

nt

(TA

SK

ST

AT

EM

EN

T)

CO

LLE

CT

AN

D D

EP

OS

IT R

EN

T A

ND

FO

LLO

WU

P D

ELI

NQ

UE

NT

TE

NA

NT

S

SC

IEN

CE

MA

TH

NU

MB

ER

SY

ST

EM

S

Mai

ntai

n re

gard

for

diffe

ring

view

s on

max

imum

effi

cien

cy o

f the

oper

atio

nE

xhib

it ca

paci

ty to

eng

ende

r cl

ear

stat

emen

t of r

atio

nale

Exh

ibit

qual

ities

of t

act,

pois

e, c

onsi

dera

tion,

gra

ciou

snes

s an

dim

agin

atio

n

Bas

ic a

rithm

etic

ski

lls a

nd c

once

pts

Red

uctio

n of

frac

tions

Cha

ngin

g m

ixed

num

bers

to im

prop

er fr

actio

nsC

hang

ing

perc

ents

to fr

actio

ns a

nd fr

actio

ns to

per

cent

sF

indi

ng a

per

cent

of a

num

ber

and

wha

t per

cent

one

num

ber

is o

fan

othe

rC

hang

ing

frac

tions

to d

ecim

als

and

deci

mal

s to

frac

tions

Rat

io a

nd p

ropo

rtio

nE

stim

atio

nR

ound

ing

off d

ecim

als

and

who

le n

umbe

rsA

ppro

xim

atio

n us

ing

scie

ntifi

c no

tatio

nG

uess

and

che

ck m

etho

dR

ule

of th

umb

Pro

pert

y of

com

paris

oneq

ualit

y/eq

uiva

lenc

ein

equa

lity/

grea

ter

than

/less

than

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

EX

AM

PLE

SS

KIL

LS/C

ON

CE

PT

S

Writ

ing

Spe

akin

g

Lette

rs o

f not

ice

or r

ent b

ills

Vis

iting

del

inqu

ent t

enan

ts

67

Spe

lling

, bus

ines

s le

tters

, gen

eral

voc

abul

ary,

clar

ity o

f exp

ress

ion,

logi

cG

ener

al v

ocab

ular

y, im

plyi

ng, c

larit

y of

expr

essi

on, l

ogic

, fac

ial a

nd b

ody

feat

ures

,po

ise

..4

(TA

SK

ST

AT

EM

EN

T)

DE

VE

LOP

TE

NA

NT

RE

LAT

ION

S A

ND

SE

RV

ICE

PO

LIC

Y'7

2

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

N

Offi

ce s

taff

Per

sona

l cal

lsF

orm

lette

rs

PE

RF

OR

MA

NC

E K

NO

WLE

DG

ES

AF

ET

YH

AZ

AR

D

DE

CIS

ION

S

Det

erm

ine

serv

ice

polic

y (e

.g. c

lub

room

s,ou

tdoo

r re

crea

tion,

spe

cial

tran

spor

tatio

n,et

c)

Con

fer

with

ow

ner

to d

eter

min

e yo

ur d

ecis

ion

area

and

spe

cial

ser

vice

bud

get

Be

sure

to u

nder

stan

d ow

ner's

and

tena

nt's

leas

e ob

ligat

ions

Act

as

an a

rbitr

ator

bet

wee

n ow

ner

and

tena

nt(e

xpla

in p

olic

y)S

tay

with

in c

aref

ully

pla

nned

bud

get

Kno

w te

nant

s w

hen

poss

ible

Res

pond

pro

mpt

ly to

com

plai

nts

Cle

an a

nd s

uper

vise

com

mon

are

a an

d cl

ubro

omC

oope

rate

with

civ

ic g

roup

s an

d ne

wsp

aper

s

CU

ES

Com

plai

nt le

vels

, vac

anci

es, b

udge

t, ol

der

faci

litie

s

ER

RO

RS

Unh

appy

tena

nts,

tena

nt u

nion

, or

cons

umer

actio

n

(TA

SK

ST

AT

EM

EN

T)

DE

VE

LOP

TE

NA

NT

RE

LAT

ION

S A

ND

S'C

_RV

ICE

PO

LIC

Y

SC

IEN

CE

MA

TH

NU

MB

ER

SY

ST

EM

S

Exh

ibit

capa

city

to e

ngen

der

clea

r st

atem

ent o

f rat

iona

leE

xhib

it qu

aliti

es o

f tac

t, po

ise,

con

side

ratio

n, g

raci

ousn

ess

and

imag

inat

ion

Gra

nt c

onsc

ious

atte

ntio

n to

sm

ooth

ly fl

owin

g te

amw

ork

Gra

nt a

ppro

pria

te r

egar

d fo

r te

nant

's u

niqu

e ne

eds

Acc

ount

ing

and

basi

c m

ath

PE

RF

OR

MA

NC

E M

OD

ES

Writ

ing

Spe

akin

g

CO

MM

UN

ICA

TIO

NS

EX

AM

PLE

S

Bul

letin

boa

rds,

new

slet

ters

Soc

ial g

roup

sA

nsw

er te

leph

one

com

plai

nts

69

SK

I LLS

/CO

NC

EP

TS

Spe

lling

, mem

o fo

rmat

, cla

rity

of e

xpre

ssio

n

Gen

eral

voc

abul

ary,

cla

rity

of e

xpre

ssio

n,po

ise

7r*

Duty I Developing Tenant Relations and Service Policy and ProvideAmenities as Planned

1 Provide for emergencies, safety, and security maintenance2 Program social and recreational activities sponsored by complex3 Provide service and maintenance to individual apartments and common areas

7,1-

71

(TA

SK

ST

AT

EM

EN

T)

PR

OV

IDE

FO

R E

ME

RG

EN

CIE

S, S

AF

ET

Y, A

ND

SE

CU

RIT

Y M

AIN

TE

NA

NC

E1.

11k

11=

1111

111=

1111

1111

OP

TO

OLS

, EQ

UIP

ME

NT

, MA

1 E

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

NP

ER

FO

RM

AN

CE

KN

OW

LED

GE

SA

FE

TY

HA

ZA

RD

List

of e

mer

genc

y ph

one

num

bers

Kno

wle

dge

of c

omm

unity

ser

vice

sS

impl

e fir

st a

id k

itsE

mer

genc

y fir

e-fig

htin

g eq

uipm

ent

Str

etch

ers

and

blan

kets

Pol

ice

repo

rt fo

rms

to b

e fil

led

out b

y al

lte

nant

sB

ulle

tin b

oard

sE

xit a

nd s

afet

y si

gns

Pro

vide

tena

nts

with

pho

ne n

umbe

rs a

nd in

-st

ruct

ions

for

emer

genc

y re

ques

tsK

eep

resp

onsi

ble

part

y on

pre

mis

es a

t all

times

to m

ake

deci

sion

sB

e pr

ompt

and

cou

rteo

us b

ut d

o no

t allo

wte

nant

to ta

ke a

dvan

tage

of g

ood

will

em

er-

genc

y se

rvic

eC

arry

liab

ility

and

com

preh

ensi

ve in

sura

nce

for

owne

r's p

rote

ctio

nE

xpla

in th

e im

port

ance

of s

afet

y to

tena

ntan

d bu

ild s

afet

y in

to th

e co

mpl

exLa

rger

pro

ject

s hi

re s

ecur

ity g

uard

sto

uch

with

the

polic

e an

d/or

pla

ceag

ency

on

cont

ract

Pla

n an

d en

forc

e a

safe

traf

fic a

nd p

arki

ngpa

ttern

Pla

n an

d en

forc

e re

crea

tion

area

(in

clud

ing

pool

s) s

afet

y iu

les

keep

inse

curit

y

Fol

low

all

stan

dard

saf

ety

and

heal

th c

odes

Est

ablis

h tr

affic

pat

tern

s, s

now

rem

oval

,pa

rkin

g ar

eas

Pro

vide

ade

quat

e ou

tsid

e an

d co

mm

on a

rea

light

ing

Mai

ntai

n in

tegr

ity o

f sec

urity

sys

tem

(i.e

. no

dupl

icat

e ke

ys p

asse

d ou

t to

unau

thor

ized

pers

ons,

cha

nge

of lo

cks,

etc

)

DE

CIS

ION

S

Det

erm

ine

emer

genc

y, s

afet

y, a

nd s

ecur

itypr

oced

ures

Det

erm

ine

met

hod

of d

isse

min

atio

n of

info

rmat

ion

CU

ES

Pub

licat

ions

, law

s, a

nd o

rdin

ance

s

Bul

letin

boa

rds,

flye

rs, d

emon

stra

tions

Lega

l lia

bilit

y

Una

war

e te

nant

s

ER

RO

RS

(TA

SK

ST

AT

EM

EN

T)

ST

AT

EM

EN

T)

PR

OV

IDE

FO

R E

ME

RG

EN

CIE

S, S

AF

ET

Y, A

ND

SE

CU

RIT

Y M

AIN

TE

NA

NC

E

SC

IEN

CE

MA

TH

NU

MB

ER

SY

ST

EM

S

Mai

ntai

n ca

paci

ty to

func

tion

effic

ient

ly w

hen

enco

unte

ring

fast

chan

ging

mul

tiple

, per

sona

l or

situ

atio

nal v

aria

bles

Exh

ibit

qual

ities

of s

elf-

conf

iden

ce, s

elf-

cont

rol,

self-

relia

nce,

sel

f-re

spec

t, an

d ad

apta

bilit

yE

xhib

it ca

paci

ty to

asc

erta

in b

est s

ervi

ce fo

r pa

rtic

ular

nee

ds o

f the

tena

nts

Bas

ic a

rithm

etic

ski

lls a

nd c

once

pts

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

EX

AM

PLE

SS

KIL

LS/C

ON

CE

PT

S

Writ

ing

Spe

akin

g

Bul

letin

boa

rd n

otic

es, f

lyer

s

Exp

lain

pro

cedu

res

to te

nant

s

73

Spe

lling

, cla

rity

of e

xpre

ssio

n, d

escr

iptio

n,lo

gic,

gen

eral

voc

abul

ary

Gen

eral

voc

abul

ary,

cla

rity

of e

xpre

ssio

n, lo

gic

pois

e

..

(TA

SK

ST

AT

EM

EN

T)

PR

OG

RA

M S

OC

IAL

AN

D R

EC

RE

AT

ION

AL

AC

TIV

ITIE

SS

PO

NS

OR

ED

BY

CO

MP

LEX

7T

OO

LS, E

QU

IPM

EN

T, M

AT

ER

IALS

,O

BJE

CT

S A

CT

ED

UP

ON

PE

RF

OR

MA

NC

E K

NO

WLE

DG

ES

AF

ET

Y -

- H

AZ

AR

D

Ten

ant o

rgan

izat

ions

Soc

ial d

irect

orR

ecre

atio

n ha

llC

lub

room

Out

door

spo

rts

faci

litie

s

Sta

rtin

g w

ith e

xist

ing

faci

litie

s, b

uild

act

ive

prog

ram

in c

oope

ratio

n w

ith te

nant

Bud

get p

rinte

d m

ater

ial,

secr

etar

ial h

elp,

and

poss

ibly

ref

resh

men

tsP

ublis

h ru

les,

firm

dat

es, a

nd p

ossi

bly

anan

nual

cal

enda

r of

eve

nts

Gai

n m

axim

um fr

ee p

ublic

ity fo

r pr

ojec

t nam

eK

eep

care

ful r

ecor

ds o

f cas

h ut

lay

Fol

low

sta

ndar

d sa

fety

reg

ulat

ions

for

recr

eatio

n ar

eas

DE

CIS

ION

S

Det

erm

ine

prog

ram

sD

eter

min

e am

ount

of b

udge

t for

prog

ram

Det

erm

ine

whi

ch p

rogr

ams

to k

eep

CU

ES

Ten

ant p

rofil

eS

ocia

l lea

ders

in p

roje

ctT

enan

t sur

veys

ER

RO

RS

Uns

atis

fied

tena

nts

Too

muc

h su

perv

isio

n ne

eded

Poo

r at

tend

ance

(TA

SK

ST

AT

EM

EN

T)

PR

OG

RA

M S

OC

IAL

AN

D R

EC

RE

AT

ION

AL

AC

TIV

ITIE

S S

PC

NS

OR

ED

BY

CO

MP

LEX

SC

IEN

CE

MA

TH

NU

MB

ER

SY

ST

EM

S

Mai

ntai

n ca

paci

ty to

func

tion

effic

ient

ly w

hen

enco

unte

ring

fast

chan

ging

mul

tiple

, per

sona

l or

situ

atio

nal v

aria

bles

Exh

ibit

qual

ities

of s

elf-

conf

iden

ce, s

elf-

cont

rol,

self-

relia

nce,

sel

f-re

spec

t, an

d ad

apta

bilit

yE

xhib

it ca

paci

ty to

asc

erta

in b

est s

ervi

ce fo

r th

e pa

rtic

ular

nee

ds o

fth

e te

nant

s

Bas

ic a

rithm

etic

ski

lls a

nd c

once

pts

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

Writ

ing

Rea

ding

.E

XA

MP

LES

Sch

edul

e an

d pu

blis

h ac

tiviti

es a

nd d

ates

Ten

ant s

urve

ys a

nd p

rofil

e

75

SK

ILLS

/CO

NC

EP

TS

Spe

lling

, cla

ssifi

catio

n, c

larit

y of

exp

ress

ion

Com

preh

ensi

on, d

etai

l and

infe

renc

e, in

form

a-tio

nal r

epor

ts

TA

SK

ST

AT

EM

EN

T)

PR

OV

IDE

SE

RV

ICE

AN

D M

AIN

TE

NA

NC

E T

O IN

DIV

IDU

AL

AP

AR

TM

EN

TS

AN

DC

OM

MO

N A

RE

AS

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

PE

RF

OR

MA

NC

E K

NO

WLE

DG

ES

AF

ET

Y -

HA

ZA

RD

OB

JEC

TS

AC

TE

D U

PO

N

Pro

ject

man

ager

s sh

ould

hav

e ea

sy a

cces

s to

Info

rm a

ll te

nant

s of

thei

r re

spon

sibi

litie

sF

ollo

w a

ll sa

fety

and

hea

lth s

tand

ards

tool

s an

d op

erat

ing

man

uals

for:

Do

nece

ssar

y w

ork

prom

ptly

basi

c ca

rpen

try

Kee

p re

cord

s of

indi

vidu

al s

ervi

ce p

aid

or n

on -

basi

c el

ectr

ical

rep

air

paid

min

or p

lum

bing

and

hea

ting

repa

irsB

e ne

at, a

gree

able

, and

cou

rteo

us w

hile

wor

king

mai

nten

ance

sho

pB

e fir

m in

not

ove

r-do

ing

serv

ices

min

or p

aint

ing

and

touc

h-up

Hel

p te

nant

s fin

d se

rvic

e pe

ople

for

wor

k no

tpr

ojec

t veh

icle

s an

d eq

uipm

ent

cove

red

by te

rms

of le

ase

Pra

ctic

e pr

even

tativ

e m

aint

enan

ce o

n va

cant

apar

tmen

ts

DE

CIS

ION

SC

UE

SE

RR

OR

S

Det

erm

ine

need

to c

hang

e or

impr

ove

serv

ice

Com

plai

nt le

vels

Leas

e se

rvic

es n

ot fu

lfille

dV

acan

cies

Ten

ant t

urno

ver

Ris

ing

cost

sD

eter

min

e w

heth

er to

rep

lace

or

repa

irW

ear

Unn

eces

sary

rep

lace

men

tde

fect

ive

equi

pmen

tC

ost

Rep

airs

mor

e co

stly

than

rep

lace

men

t.

Rec

omm

enda

tion

(TA

SK

ST

AT

EM

EN

T)

PR

OV

IDE

SE

RV

ICE

AN

D M

AIN

TE

NA

NC

E T

O IN

DIV

IDU

AL

AP

AR

TM

EN

TS

AN

D C

OM

MO

N A

RE

AS

SC

IEN

CE

MA

TH

NU

MB

ER

SY

ST

EM

S

Con

stru

ctio

n te

chni

ques

Ele

ctric

al s

kills

Plu

mbi

ng, h

eatin

g, a

nd a

ir-co

nditi

onin

gP

aint

ing

Cle

anin

g an

d sa

nita

tion

Inte

rior

deco

ratin

g sk

ills

Bas

ic a

rithm

etic

ski

lls a

nd c

once

pts

Gue

ss a

nd c

heck

met

hod

Rul

e of

thum

b

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

Writ

ing

Spe

akin

g

EX

AM

PLE

S

Pre

pare

rul

es a

nd g

uide

lines

that

ref

er to

mai

nten

ance

wor

k an

d co

oper

atio

n ne

eded

Sig

ns, l

ette

rs, n

otic

esE

xpla

in w

ork

to te

nant

s if

requ

este

d

77

SK

ILLS

/CO

NC

EP

TS

Spe

lling

, cla

rity

of e

xpre

ssio

n, lo

gic,

per

suas

ior

Enu

ncia

tion,

cla

rity

of e

xpre

ssio

n, lo

gic,

poi

se

Duty J Maintaining, Repairing and Improving Project by Staff and Contractors

1 Inspect complex and forecast maintenance needs and cost2 Establish work schedule, work incentives and control activities3 Study and control individual functions of staff4 Provide employee training, refresher courses, and work incentives5 Contract for selected maintenance and service6 Prepare, fill out, and file work forms and pass outs

)l79 RI

(TA

SK

ST

AT

EM

EN

T)

INS

PE

CT

CO

MP

LEX

AN

D F

OR

EC

AS

T M

AIN

TE

NA

NC

E N

EE

DS

AN

D C

OS

T

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

NP

ER

FO

RM

AN

CE

KN

OW

LED

GE

SA

FE

TY

- H

AZ

AR

D

Bui

ldin

g in

spec

tion

repo

rt fo

rms:

inte

rior

exte

rior

grou

nds

Com

mun

ity r

ules

and

form

s fo

r sa

fety

and

heal

thR

ecor

ds o

f pro

ject

s pa

st c

osts

and

/or

reco

rds

of a

vera

ge c

ost i

n ot

her

com

plex

esS

tand

ard

form

s av

aila

ble

from

Inst

itute

of

Rea

l Est

ate

Man

agem

ent

Sel

ect a

ppro

pria

te fo

rms

and

dele

gate

res

pon-

sibi

lity

for

insp

ectio

nS

ched

ule

insp

ectio

n, c

olle

ct, a

nd a

naly

ze d

ata

Fol

low

thro

ugh

with

indi

cate

d ac

tion

afte

rco

nfer

ence

with

ow

ner

Not

e:In

som

e ci

ties,

a c

ity in

spec

tor

who

insp

ects

a b

uild

ing

on h

is/h

er o

wn

time

(moo

nlig

htin

g) m

ust r

epor

t cod

e vi

olat

ions

toci

ty

Not

e sa

fety

and

hea

lth c

ode

viol

atio

ns

DE

CIS

ION

S

Det

erm

ine

valu

e of

pre

vent

ive

mai

nten

ance

vers

us r

epai

r as

nee

ded

Det

erm

ine

sche

dule

for

repa

irs

CU

ES

"Hea

vy"

dam

age

on in

spec

tion

Poo

r m

aint

enan

ceIn

spec

tion

and

fore

cast

rep

orts

Kin

d of

rep

airs

Cos

tM

oney

ava

ilabl

e

ER

RO

RS

Exc

essi

ve c

osts

Unr

enta

ble

apar

tmen

tsLo

ss o

f rev

enue

1=11

0.

(TA

SK

ST

AT

EM

EN

T)

INS

PE

CT

CO

MP

LEX

AN

D F

OR

EC

AS

T M

AIN

TE

NA

NC

E N

EE

DS

AN

D C

OS

T

SC

IEN

CE

MA

TH

NU

MB

ER

SY

ST

EM

S

Exh

ibit

capa

city

to e

-en

der

clea

r st

atem

ent o

f rat

iona

leD

istr

ibut

e pe

rson

nel w

ith r

egar

d to

lead

ersh

ip q

ualit

ies

and

expe

rie ic

esfo

r op

timum

team

per

form

ance

Bas

ic a

rithm

etic

ski

lls a

nd c

once

pts

Est

imat

ion

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

Rea

ding

4R

epor

ts

Insp

ectio

n

EX

AM

PLE

S

81

SK

ILLS

/CO

NC

EP

TS

Com

preh

ensi

on, d

etai

l/inf

eren

ce, l

ogic

, gen

eral

voca

bula

ryV

isua

l ar

;s, d

etai

l/inf

eren

ce, l

ogic

, rec

ogni

zesy

mbo

l...,

code

s, e

mbl

ems,

col

or d

iscr

imin

atio

n

(TA

SK

ST

AT

EM

EN

T)

ES

TA

BLI

SH

WO

RK

SC

HE

DU

LE, W

OR

K IN

CE

NT

IVE

S A

ND

CO

NT

RO

L A

CT

IVIT

IES

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

N

RQ

PE

RF

OR

MA

NC

E K

NO

WLE

DG

ES

AF

ET

YH

AZ

AR

D

Bul

letin

boa

rd fo

r p

'kin

g sc

hedu

les

Wor

k sc

hedu

le fo

rms

4..)

Cal

enda

r of

spe

cial

mai

nten

ance

Wor

k sc

hedu

le b

y da

y, w

eek,

yea

rP

rovi

de fo

r ch

eck

off o

f wor

k sc

hedu

le a

nden

forc

e co

mpl

ianc

eA

llow

for

flexi

bilit

y an

d em

erge

ncie

sC

ontin

ue to

impr

ove

sche

dule

Giv

e in

cent

ives

for

empl

oyee

per

form

ance

Kee

p co

st r

ecor

ds

DE

CIS

ION

S

Det

erm

ine

whe

ther

to a

band

on w

ritte

n w

ork

sche

dile

for

wor

kers

that

dem

onst

rate

abili

ty to

man

age

thei

r tim

eD

eter

min

e am

ount

and

type

of w

ork

to b

esc

hedu

led

CU

ES

Ten

ant c

ompa

ints

freq

uenc

y of

ser

vice

cal

ls

Leas

e te

rms,

pre

vent

ativ

e m

aint

enan

ce s

ched

ule

vaca

ncie

s

Eta

bli'.

.h a

nd e

nfor

ce s

afet

y an

d he

alth

rule

s re

gard

ing

equi

pmen

t, to

ols,

and

mat

eria

ls u

sed

in m

aint

enan

ce w

ork

ER

RO

RS

Und

eres

timat

e tim

e re

quire

d to

do

qual

ityw

ork

Laxi

ty o

f con

trol

Ove

r or

und

er w

orke

d em

ploy

ees

(TA

SK

ST

AT

EM

EN

T)

ES

TA

BLI

SH

WO

RK

SC

HE

DU

LE, W

OR

K IN

CE

NT

IVE

S, A

ND

CO

NT

RO

L A

CT

IVIT

IES

SC

IEN

CE

MA

TH

NU

MB

ER

SY

ST

EM

S

Exh

ibit

capa

city

to e

ngen

der

clea

r st

atem

ent o

f rat

iona

leD

istr

ibut

e pe

rson

nel w

ith r

egar

d to

lead

ersh

ip q

ualit

ies

and

expe

rienc

esfo

r op

timum

team

per

form

ance

.

Bas

ic a

rithm

etic

ski

lls a

nd c

once

pts

Red

uctio

n of

frac

tions

Cha

ngin

g m

ixed

num

bers

to im

prop

er fr

actio

nsC

hang

ing

perc

ents

to fr

actio

ns a

nd fr

actio

ns to

per

cent

sF

indi

ng a

per

cent

of a

num

ber

and

wha

t per

cent

one

num

ber

is o

fan

othe

rC

hang

ing

frac

tions

to d

ecim

als

ano

je:im

als

to fr

actio

nsR

atio

and

pro

port

ion

Est

imat

ion

Rou

ndin

g of

f dec

imal

s an

d w

hole

num

bers

App

roxi

mat

ion

usin

g sc

ient

ific

nota

tion

Gue

ss a

nd c

heck

met

hod

Rul

e of

thum

bP

rope

rty

of c

ompa

rison

equa

lity/

equi

vale

nce

ineq

ualit

y/gr

eate

r th

an/le

ss th

an

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

EX

AM

PLE

SS

KIL

LS/C

ON

CE

PT

S

Spe

akin

g

Writ

ing

Inte

rvie

win

g w

orke

rs

Wor

k sc

hedu

les

83

Ter

min

olog

yIm

plyi

ngC

larit

y of

exp

ress

ion

Logi

cP

oise

Pen

man

ship

, spe

lling

, cla

ssifi

catio

n, lo

gic .

(TA

SK

ST

AT

EM

EN

T)

ST

UD

Y A

ND

CO

NT

RO

L IN

DIV

IDU

AL

FU

NC

TIO

NS

OF

ST

AF

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

N

Kno

wle

dge

of:

Tro

uble

shoo

ting

tech

niqu

esB

uild

ing

nom

encl

atur

eB

luep

rint r

eadi

ngU

se o

f bui

ldin

g m

ater

ials

Inte

rior

finis

hes

Ext

erio

r fin

ishe

sU

tiliti

es s

ervi

ceC

usto

dial

ser

vice

and

equ

ipm

ent

Land

scap

e ca

reP

reve

ntiv

e m

aint

enan

ceA

ppro

pria

te m

anag

emen

t for

ms

PE

RF

OR

MA

NC

E K

NO

WLE

DG

E

Pos

t wor

k sc

hedu

leR

equi

re p

erfo

rman

ce r

epor

tsA

naly

ze ta

sks

indi

vidu

ally

Rep

riman

d or

rew

ard

Con

sult

vend

ors

or s

peci

alis

ts o

n tr

oubl

e sp

ots

Mai

ntai

n co

nfid

ence

of e

mpl

oyee

sM

ake

corr

ectio

ns w

hene

ver

nece

ssar

yR

evie

w c

ost o

f mat

eria

ls u

sed

Pre

pare

and

che

ck p

erfo

rman

ce o

n in

stru

ctio

nsfo

r ap

artm

ent c

lean

ers

PI;

SA

FE

TY

--

HA

ZA

RD

Est

ablis

h an

d en

forc

e sa

fety

and

hea

lth r

ules

rega

rdin

g eq

uipm

ent,

tool

s an

d m

ater

ials

used

in m

aint

enan

ce w

ork

DE

CIS

ION

S

Det

erm

ine

whe

ther

to r

e-as

sign

wor

k fo

ref

ficie

ncy

Det

erm

ine

whe

ther

to r

emov

e su

b-st

anda

rdht

-'?

CU

ES

Ten

ant c

ompl

aint

s, fr

eque

ncy

of s

ervi

ce c

alls

,ou

tsid

e co

nsul

tant

s, c

osts

Exc

essi

ve c

ost

Exc

essi

ve ti

me

ER

RO

RS

TA

SK

ST

AT

EM

EN

T)

ST

UD

Y A

ND

CO

NT

RO

L IN

DIV

IDU

AL

FU

NC

TIO

NS

OF

ST

AF

F

SC

IEN

CE

MA

TH

NU

MB

ER

SY

ST

EM

S

Exh

ibit

capa

city

to e

ngen

der

clea

r st

atem

ent o

f rat

iona

leD

istr

ibut

e pe

rson

nel w

ith r

egar

d to

lead

ersh

ip q

ualit

ies

and

expe

rienc

esfo

r op

timum

team

per

form

ance

Bas

ic a

rithm

etic

ski

lls a

nd c

once

pts

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

EX

AM

PLE

SS

KIL

LS/C

ON

CE

PT

S

Rea

ding

Spe

akin

g

Per

form

ance

rep

orts

Em

ploy

ee in

terv

iew

85

Com

preh

ensi

on, d

etai

l/inf

eren

ce, l

ogic

,in

form

atio

nal r

epor

tC

larit

y of

exp

ress

ion,

que

stio

ning

tech

niqu

es,

logi

c

f:17

(TA

SK

ST

AT

EM

EN

T)

PR

OV

IDE

EM

PLO

YE

E T

RA

ININ

G, R

EF

RE

SH

ER

CO

UR

SE

S, A

ND

WO

RK

INC

EN

TIV

ES

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

NP

ER

FO

RM

AN

CE

KN

OW

LED

GE

SA

FE

TY

HA

ZA

RD

Pro

fess

iona

l cou

rses

Ass

ocia

tions

Exp

erie

nced

em

ploy

ees

Sup

plie

rs a

nd v

endo

rsC

onsu

lting

eng

inee

rsG

over

nmen

t pub

licat

ions

Hea

lth a

nd s

afet

y gr

oups

Pol

ice

and

fire

depa

rtm

ent

Dev

elop

erU

tility

com

pani

es

Set

up

form

al tr

aini

ng if

pos

sibl

eP

rovi

de n

ew e

mpl

oyee

s w

ith p

hone

num

bers

and

nam

es o

f peo

ple

to c

all

Set

trai

ning

dea

dlin

e fo

r em

ploy

eeB

e sp

ecifi

c w

hen

criti

cizi

ng

DE

CIS

ION

S

Det

erm

ine

whe

ther

to h

ave

form

al o

r on

the

job

trai

ning

Det

erm

ine

whe

ther

to h

ire in

expe

rienc

ed o

rex

perie

nced

hel

pD

eter

min

e w

heth

er to

hav

e em

ploy

ees

to d

oth

e w

ork

or c

ontr

act t

o ha

ve it

don

e

CU

ES

Tra

inin

g ne

eds,

equ

ipm

ent,

type

of w

ork

Diff

icul

ty o

f wor

k ap

titud

e of

em

ploy

ee

Com

plex

ity a

nd s

cope

of w

ork

ER

RO

RS

Loss

of e

ffici

ency

, exc

essi

ve c

osts

(TA

SK

ST

AT

EM

EN

T)

PR

OV

IDE

TR

AIN

ING

, RE

FR

ES

HE

R C

OU

RS

ES

, AN

D W

CJi

iK IN

CE

NT

IVE

S

SC

IEN

CE

MA

TH

NU

MB

ER

SY

ST

EM

S

Exh

ibit

capa

city

to e

ngen

der

clea

r st

atem

ent o

f rat

iona

leD

istr

ibut

e pe

rson

nel w

ith r

egar

d to

lead

ersh

ip q

ualit

ies

and

expe

rienc

es

for

optim

um te

am p

erfo

rman

ce

Bas

ic a

rithm

etic

ski

lls a

nd c

once

pts

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

EX

AM

PLE

SS

KIL

LS/C

ON

CE

PT

S

Spe

akin

g

Writ

ing

Inte

rvie

win

g or

inst

ruct

ing

empl

oyee

s

Rep

orts

, kee

ping

rec

ords

of t

rain

ing

87

Enu

ncia

tion,

cla

rity

of e

xpre

ssio

n, lo

gic,

pers

uasi

onP

enm

ansh

ip, s

pelli

ng, c

lass

ifica

tion,

cla

rity

ofex

pres

sion

, inf

orm

atio

nal r

epor

ts

(TA

SK

ST

AT

EM

EN

T)

CO

NT

RA

CT

FO

R S

ELE

CT

ED

MA

INT

EN

AN

CE

AN

D S

ER

VIC

E(4

0

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

NP

ER

FO

RM

AN

CE

KN

OW

LED

GE

SA

FE

TY

HA

ZA

RD

Con

vent

iona

l con

trac

ts a

vaila

ble

New

con

stru

ctio

n dr

awin

gsM

ajor

pai

ntin

g sc

hedu

les

Mas

onry

wor

kG

roun

ds m

aint

ena

..:e

prog

ram

Hea

ting

and

air-

cond

ition

ing

diag

ram

sT

rash

col

lect

ion

cont

ract

sS

now

rem

oval

con

trac

tsS

ecur

ity (

on p

rem

ise)

Em

ploy

ees

Ren

tals

For

ms

need

ed:

Ser

vice

req

uest

Est

irmnt

e fo

rms

and

rule

sF

ield

'pur

chas

e or

ders

and

acc

ount

sB

udge

t app

rove

d by

ow

ner

Def

ine

and

sche

dule

rou

tine

cont

ract

ing

Out

line

emer

genc

y co

ntra

cts

and

syst

em fo

rse

curin

g pe

rfor

man

ceS

elec

t con

trac

tors

and

arr

ange

term

sE

stab

lish

plan

for

insp

ectin

g co

ntra

ct w

ork

Kee

p re

cord

s of

con

trac

tor's

per

form

ance

Mak

e su

re u

tility

com

pani

es a

nd s

uppl

iers

of

equi

pmen

t per

form

mai

nten

ance

and

ser

vice

sth

ey a

re o

blig

ated

to p

erfo

rmP

ay c

ontr

acto

rsR

ecor

d co

ntra

ct a

s an

ope

ratin

g co

st

Est

ablis

h an

d en

forc

e sa

fety

and

hea

lth r

ules

rega

rdin

g eq

uipm

ent,

tool

s an

d m

ater

ials

used

in m

aint

enan

ce w

ork

DE

CIS

ION

SC

UE

SE

RR

OR

S

Sel

ect w

ork

to c

ontr

act

Det

erm

ine

billi

ng p

roce

dure

and

sch

edul

e of

paym

ent

.

Ava

ilabl

e m

aint

enan

ce h

elp;

cos

t of i

n-ho

use

mai

nten

ance

ver

sus

cont

ract

Con

trac

t ter

ms

Loss

of e

ffici

ency

; exc

essi

ve c

osts

(TA

SK

ST

AT

EM

EN

T)

CO

NT

RA

CT

FO

R S

ELE

CT

ED

MA

INT

EN

AN

CE

AN

D S

ER

VIC

ES

SC

IEN

CE

MA

TH

NU

MB

ER

SY

ST

EM

S

Exh

ibit

capa

city

to e

ngen

der

clea

n st

atem

ent o

f rat

iona

leD

istr

ibut

e pe

rson

nel w

ith r

egar

d to

lead

ersh

ip q

ualit

ies

and

expe

rienc

esfo

r op

timum

t'am

per

form

ance

Bas

ic a

rithm

etic

ski

lls a

nd c

once

pts

Per

cent

ages

and

inte

rest

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

Rea

ding

Writ

ing

EX

AM

PLE

S

Cos

t est

imat

esIn

form

al c

ontr

acts

Kee

ping

rec

ords

Writ

ing

cont

ract

s

89

SK

ILLS

/CO

NC

EP

TS

Com

preh

ensi

on, d

etai

l/inf

eren

ce, i

nfor

mat

iona

lre

port

sP

enm

ansh

ip, s

pelli

ng, c

lass

ifica

tion

(TA

SK

ST

AT

EM

EN

T)

PR

EP

AR

E, F

ILL

OU

T, A

ND

FIL

E W

OR

K F

OR

MS

AN

D P

AS

SU

TS

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

NP

ER

FO

RM

AN

CE

KN

OW

LED

GE

SA

FE

TY

- H

AZ

AR

D

Man

agem

ent f

orm

s or

pas

s ou

ts:

Pro

spec

tive

tena

nt's

que

stio

nnai

reR

enta

l app

licat

ion,

and

apa

rtm

ent l

ease

Com

mun

ity r

ules

List

of s

ervi

ces

and

conv

enie

nces

New

slet

ter

and

bulle

tins

Ren

t col

lect

ion

repo

rt (

inte

rnal

)R

enta

l rep

ort (

to m

anag

er)

Ren

tal s

urve

y re

cord

(co

mpe

titio

n)P

olic

e ch

eck

(to

polic

e;(P

erso

nal h

isto

ry o

f the

indi

vidu

al)

Inst

ruct

ions

for

apar

tmen

t cle

aner

s (a

lso

ach

eck

list f

or p

erfo

rman

ce to

be

turn

ed in

to th

e of

fice)

Apa

rtm

ent c

heck

list

(fo

r us

e in

dam

age

and

mai

nten

ance

che

cks)

Rep

air

orde

r fo

rms

(inte

rnal

and

con

trac

tor)

Req

uisi

tion

purc

hase

ord

er; w

ork

sche

dule

sda

y, m

onth

, yea

r B

uild

ing

and

Ext

erio

r In

-sp

ectio

n R

epor

t and

form

lette

rs

DE

CIS

ION

S

Det

erm

ine

form

s es

sent

ial t

oth

e op

erat

ion

Set

up

syst

em fo

r pr

ocur

ring

and

disp

ersi

ngfo

rms

Inst

ruct

app

ropr

iate

per

sons

in u

se o

f for

ms

Insi

st o

n co

mpl

etio

n of

form

s an

d ch

eck

per-

form

ance

Fol

low

up

with

app

ropr

iate

act

ion

Kee

p re

cord

s at

a c

onve

nien

t loc

atio

n

Kee

p fo

rms

and

files

in fi

repr

oof c

onta

iner

s

CU

ES

Fai

lure

to tu

rn in

form

sP

oor

com

plet

ion

rate

s in

dica

tes

mis

unde

rsta

nd-

ing

by e

mpl

oyee

sA

ccur

acy

chec

ks

Too

man

y re

port

sem

ploy

ees

Mea

ning

less

form

san

d m

oney

ER

RO

RS

will

des

troy

initi

ativ

e of

and

repo

rts

was

te ti

me

(TA

SK

ST

AT

EM

EN

T)

PR

EP

AR

E, F

ILL

OU

T, A

ND

FIL

E W

OR

K F

OR

MS

AN

D P

AS

SO

UT

S

SC

IEN

CE

MA

TH

NU

MB

ER

SY

ST

EM

S

Bas

ic a

rithm

etic

ski

lls a

nd c

once

pts

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

EX

AM

PLE

SS

KIL

LS/C

ON

CE

PT

S

Vie

win

gN

Spe

akin

g

Com

plet

ed fo

rms

Inst

ruct

ions

for

use

of fo

rms

41

Vis

ual a

naly

sis,

det

ail/i

nfer

ence

, rec

ogni

zesy

mbo

ls, c

odes

, and

em

blem

sC

larit

y of

exp

ress

ion,

enu

ncia

tion

Duty K AdMinistrating, Record Keeping, and Communications

1 Coordinate all phases of operation2 Keep records, including bookkeeping3 Supervise social activ:ties and relations between tenants4 Report to owners monthly and annually

AP

ItSK

(TA

SK

ST

AT

EM

EN

T)

_ ...

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

NP

ER

FO

RM

AN

CE

KN

OW

LED

GE

SA

FE

TY

HA

ZA

RD

Ass

ocia

tions

Mai

ntai

n of

fice

and

staf

fK

eep

form

s an

d fil

es in

fire

proo

f con

tain

ers

Lega

l aid

Inte

grat

e w

ork

of o

n-si

te a

nd o

ff-si

te e

mpl

oyee

sP

urch

ase

and

stor

e su

pplie

sA

ssig

n an

d in

spec

t wor

k, s

ecur

ity a

nd c

ode

com

plia

nce

Man

age

budg

et a

nd p

ay b

ills

Rep

ort t

o ow

ner

and

city

offi

cial

sS

uper

vise

soc

ial e

vent

sIn

form

all

inte

rest

ed p

artie

s of

fact

s re

quire

d to

do w

ork

prop

erly

Pro

vide

ans

wer

ing

serv

ice

for

phon

e

DE

CIS

ION

SC

UE

SE

RR

OR

S

Del

egat

e au

thor

ity o

r m

aint

ain

high

ly c

entr

al-

Hig

h m

oral

e of

em

ploy

ees

Del

egat

ing

resp

onsi

bilit

y w

ithou

t aut

horit

yiz

ed c

ontr

olor

ince

ntiv

es is

ser

ious

err

orD

eter

min

e w

heth

er to

inte

grat

e w

ith c

omm

uni

.N

et p

rofit

No

feed

back

ty o

r be

sel

f-su

ffici

ent

Che

ck d

iscr

epen

cies

TA

SK

ST

AT

EM

EN

T)

CO

OR

DIN

AT

E A

LL P

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sC

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prid

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est

ablis

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t

Bas

ic a

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ski

lls a

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CO

MM

UN

ICA

TIO

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PE

RF

OR

MA

NC

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OD

ES

EX

AM

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SS

KIL

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ON

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Spe

akin

g

Writ

ing

Rea

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Coo

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com

mun

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empl

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rsR

epor

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eepi

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ecor

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Man

uals

, jou

rnal

s, r

epor

ts, e

stim

atio

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OW

Cla

rity

of e

xpre

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gen

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voc

abul

ary

Pen

man

ship

, spe

lling

, cla

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catio

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gene

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ocab

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yC

ompr

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ail/i

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orm

atio

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def

initi

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(TA

SK

ST

AT

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NC

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ING

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, EQ

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orm

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s qu

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re, r

enta

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licat

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tmen

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omm

unity

rul

es, l

ist o

fse

rvic

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ette

r, r

ent

colle

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port

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tern

al),

ren

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ren

tal s

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mpe

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, (pe

rson

alhi

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app

lican

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nstr

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r ap

art-

men

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aner

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lso

a ch

eck

list f

or p

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be

turn

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to o

ffice

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rtm

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age

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mai

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Ass

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llect

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proc

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sB

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File

info

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on s

igni

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tim

eev

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for

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repo

rt

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and

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DE

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wha

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a

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SS

KIL

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man

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TS

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ms

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itur

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eas

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acc

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enet

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- pa

rk b

ench

es, f

ount

ains

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cial

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ters

, sw

imm

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s, p

arks

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kes,

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er a

men

atie

s co

mpa

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com

plex

imag

e, s

pace

, or

rent

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ctur

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uper

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the

amen

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s to

max

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nant

satis

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at a

n op

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tA

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tise

and

prom

ote

all a

men

ities

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p gr

oups

arr

ange

for

spec

ific

mee

tings

Pub

lish

soci

al c

alen

dar

Soc

ial a

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thle

tic fu

nctio

ns c

reat

e da

nger

s of

lega

l act

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by te

nant

s ag

ains

t lan

dlor

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less

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as c

onfo

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lose

ly to

the

lega

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quire

men

tsIm

prop

er la

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apin

g or

sel

ectio

n of

tree

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d sh

rubs

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pro

duce

haz

ards

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king

lots

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ks, s

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g po

ols

prod

uce

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rds

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soc

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irect

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ay a

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side

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ay a

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firm

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ase

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and

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iona

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istr

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nel w

ith r

egar

d to

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ies

and

expe

rienc

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r op

timum

team

per

form

ance

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nt a

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to s

moo

thly

flow

ing

team

wor

kE

xhib

it ca

paci

ty to

asc

erta

in b

est s

ervi

ce fo

r te

nant

sC

omm

unic

ate

prid

e in

est

ablis

hmen

t

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ic a

rithm

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lls a

nd c

once

pts

Red

uctio

n of

frac

tions

Cha

ngin

g m

ixed

num

bers

to im

prop

er fr

actio

nsC

hang

ing

perc

ents

to fr

actio

ns a

nd fr

actio

ns to

per

cent

sF

indi

ng a

per

cent

of a

num

ber

and

wha

t per

cent

one

num

ber

is o

fan

othe

rC

hang

ing

frac

tions

to d

ecim

als

and

deci

mal

s to

frac

tions

Rat

io a

nd p

ropo

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stim

atio

nR

ound

ing

off d

ecim

als

and

who

le n

umbe

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ppro

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atio

n us

ing

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ntifi

c no

tatio

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uess

and

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ck m

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ule

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umb

Pro

pert

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com

paris

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ualit

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equa

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grea

ter

than

/less

than

CO

MM

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ICA

TIO

NS

PE

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OR

MA

NC

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OD

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Spe

akin

gW

ritin

g

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AM

PLE

SS

KIL

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PT

S

Ten

ant a

nd e

mpl

oyee

act

iviti

esN

otic

es, n

ewsl

ette

rs

At

Cla

rity

of e

xpre

ssio

n, lo

gic,

gen

eral

voc

abul

ary

Spe

lling

, cla

rity

of e

xpre

ssio

n, g

ener

alvo

cabu

lary

(TA

SK

ST

AT

EM

EN

T)

RE

PO

RT

TO

OW

NE

RS

MO

NT

HLY

AN

D A

NN

UA

LLY

TO

OLS

, EQ

UIP

ME

NT

, MA

TE

RIA

LS,

OB

JEC

TS

AC

TE

D U

PO

NP

ER

FO

RM

AN

CE

KN

OW

LED

GE

Com

plet

e se

t of m

anag

emen

t for

ms

and

redo

reco

rds

Ass

ista

nce

of a

ccou

ntan

t or

book

keep

erE

cono

mic

dat

a on

loca

l com

mun

ity

DE

CIS

ION

S

Det

erm

ine

whe

ther

to g

ive

date

with

rel

ativ

e!lit

tle a

naly

sis

or p

rese

nt d

etai

led

inte

rpre

ta-

tions

Pre

pare

cas

h flo

w s

tate

men

t cur

rent

and

for

sam

e pe

riod

as p

revi

ous

year

Pre

sent

sum

mar

y of

maj

or r

epai

rs a

ndim

prov

emen

tsG

ive

a th

umbn

ail s

ketc

h of

the

qual

ity o

fte

nant

sR

epor

t pro

mot

ions

and

ad

activ

ities

Sup

ply

soci

al c

alen

dar

with

not

es o

n su

cces

san

d fa

ilure

sP

roje

ct e

arni

ngs

and

activ

ities

for

next

cal

enda

rye

ar

SA

FE

TY

HA

ZA

RD

Rep

ort a

ccid

ents

and

saf

ety/

haza

rds

rem

aini

ng in

com

plex

Che

ck fo

r er

rors

in w

ordi

ng o

r m

ath

Kee

p co

pies

of a

ll re

port

s

CU

ES

Am

ount

of d

iscr

epan

cy fr

om p

revi

ous

repo

rts

Ow

ner's

pol

icy

Sug

gest

ions

for

impr

ovem

ent

ER

RO

R$

Ow

ner

diss

atis

fact

ion

(TA

SK

ST

AT

EM

EN

T)

RE

PO

RT

TO

OW

NE

R S

MO

NT

HLY

AN

D A

NN

UA

LLY

SC

IEN

CE

MA

TH

NU

MB

ER

SY

ST

EM

S

Bas

ic a

rithm

etic

ski

lls a

nd c

once

pts

Per

cent

ages

Sta

tistic

s an

d an

alys

isC

hart

s, d

iagr

ams,

gra

phs

CO

MM

UN

ICA

TIO

NS

PE

RF

OR

MA

NC

E M

OD

ES

EX

AM

PLE

SS

KIL

LS /C

ON

CE

PT

S

Writ

ing

Spe

akin

g

Rep

orts

, tab

les

Ora

l rep

ort o

r in

terv

iew IM

P

Spe

lling

, cla

rity

of e

xpre

ssio

n, c

lass

ifica

tion,

desc

riptio

n, in

form

atio

nal r

epor

ts, l

ogic

Gen

eral

voc

abul

ary,

enu

ncia

tion,

cla

rity

ofex

pres

sion

, log

ic, g

estu

res,

dre

ss, f

acia

l and

body

feat

ures

, poi

se

.

GLO

SS

AR

Y

Am

enity

Am

eniti

es a

re fu

nctio

ns, s

ervi

ces,

phy

sica

l fea

ture

s or

attr

actio

ns p

rovi

ded

to b

uild

tena

nt g

ood

will

or

serv

e as

mar

ketin

g to

ols.

Tha

t typ

e of

ser

vice

is m

inim

al in

low

inco

me

units

and

max

imiz

ed in

luxu

ry p

roje

cts.

Pro

ject

is th

e m

ost c

omm

on te

rm u

sed

to d

escr

ibe

the

span

of c

ontr

ol o

r on

e re

side

ntm

anag

er.

It m

ay b

e a

win

g of

a b

uild

ing,

one

bui

ldin

g or

sev

eral

bui

ldin

gs w

ithgr

ound

s, p

arks

, and

rec

reat

ion

area

s.

Com

plex

is s

omet

imes

use

d in

terc

hang

ably

with

pro

ject

but

usu

ally

app

lies

to th

e la

rger

rent

al p

rope

rtie

s.

Ten

ant

refe

rs to

occ

upan

t of a

ren

tal u

nit.

Leas

eeis

a te

rm u

sed

inte

rcha

ngab

ly w

ith te

nant

ref

errin

g to

per

son

hold

ing

the

leas

e.

Com

para

bles

are

reco

rds

of r

eal e

stat

e sa

les

that

hav

e be

en c

ompl

eted

.R

ecen

t sal

es o

fpr

oper

ty o

f the

type

und

er c

onsi

dera

tion

aid

in in

dica

ting

mar

ket v

alue

.

Pro

file

of a

tena

ntre

fers

to th

e vi

tal s

tatis

tics,

soc

io-e

cono

mic

fact

ors

and

rent

per

form

ance

of e

xist

ing

tena

nts

of p

roje

ct o

r co

mpe

ting

proj

ects

.

A d

esira

ble

or p

lann

ed p

rofil

ede

scrib

es th

e te

nant

bod

y pr

oper

ty m

anag

ers

wou

ld p

refe

r.

Ren

t rol

lssh

ow te

nant

s na

me,

apa

rtm

ent n

umbe

r, le

ase

data

and

ren

t pay

men

t.

Sub

sidi

zed

deve

lopm

ents

are

thos

e us

ing

gove

rnm

ent m

oney

for

all o

r pa

rt o

f fin

anci

ng.

Dev

elop

erC

ompa

ny o

r pe

rson

who

pla

ns a

nd/o

r co

nstr

ucts

pro

ject

s (d

evel

oper

and

ow

ner

may

be

the

sam

e).

Opt

imum

Thi

s is

the

best

or

mos

t tha

t can

be

obta

ined

at a

rea

sona

ble

cost

or

sacr

ifice

.In

oth

er w

ords

, opt

imum

occ

upan

cy m

ay n

ot b

e 10

0% b

ut s

ome

leve

l les

s th

an 1

00%

that

will

allo

w m

ajor

mai

nten

ance

and

rep

air

or p

rovi

de fo

r co

ntin

uing

ren

tal e

ffort

.

Bryan, James E. An Analysis of the Real Estate … · Sheila Nelson Administrative Assistant Marsha...

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Transcript of Bryan, James E. An Analysis of the Real Estate … · Sheila Nelson Administrative Assistant Marsha...