Brunvoll AS - After Sales Service
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Reliable After-Sales Service for the Lifetime of the Thruster
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Transcript of Brunvoll AS - After Sales Service
SERVICE
Reliable After-Sales Service
for the Lifetime of the Thruster
234567
Service level 1
SERVICE MENU
Support 24/7
Installation/Commissioning
Parts
Maintenance
Upgrade/Retrofit
Emergency Repair
Training
SERVICE MENU
Installation/Commissioning 4 Support 24/7 6Parts in Stock 8Making Parts 10Parts Speed 12Parts Delivery 14Maintenance 16 Upgrade 26Emergency 28Training 30The Puzzle 34TSM Tool 36Global / Local 38 Perspective 40Efficiency 42 Toolbox 44Peace of Mind 46
Contents
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Benefit from Brunvoll’s expertiseExperience has taught us that a good dialogue from the start is vital.
Brunvoll offers advice on all aspects of thruster system installation for your vessel.
Pre-installationWe provide tailored documentation such as specifications, drawings, instructions and installation manuals.
InstallationFor all installations, our after-sales service team is available for support. Our personnel can answer questions and provide any information needed.
For installation of retractable azimuth thrusters, a Brunvoll technician will supervise critical phases of the work.
Service level
Great Service Starts with Installation and Commissioning1COMMISSIONINGCOMMISSIONING
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CommissioningDuring commissioning, we check that every aspect of the thruster system has been installed correctly, including component location, hull integration, alignment, piping and wiring.
At the Harbour Acceptance Test (HAT), we run the thruster and check all basic functions. We test the interfaces with other systems and tune controls. At the Sea Acceptance Test (SAT), we set the full thruster load and fine-tune the system. We may attend other tests such as dynamic positioning and FMEA.
A Brunvoll delivery A Brunvoll delivery is only regarded as complete when we are confident that the thruster system is functioning optimally. This forms the basis for low life-cycle costs and thruster durability.This is not the end of the story…
… it’s the beginning of a long-term relationship of service and support.
Great Service Starts with Installation and CommissioningCOMMISSIONINGCOMMISSIONING
Years of optimal and cost- effective performance start with installation and commissioning supported by experts. This phase lays the foundation for Brunvoll’s renowned reliability. It is one of the keys to low life-cycle cost, minimal downtime and maximum return from your investment. It also forms the basis for Brunvoll’s warranty.
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Trust Brunvoll Expertise to be there for you – any time
Service levelService level2
ARILD HAUGEN Manager Maintenance & RepairDeputy Service ManagerStarted at Brunvoll in 1990
“The sea has shaped our lives for generations”“I grew up with boats and ships and the North Sea. On this wild and jagged coastline, there’s a culture of doing the job right. Every day, you see how much depends on that. So fine-tuning thrusters, and getting them to work at their best, is a very satisfying job.”
“Check it straight away”“A noise that doesn’t sound right. An alarm you cannot explain. It makes sense to check it straight away, before a small problem develops into a bigger and much more expensive one. Multidisciplinary Brunvoll expertise is just a phone call away. Go straight to the source.”
“Hands-on”“Having all the details of Brunvoll thruster systems at our fingertips gives us time for the work that adds value for our customers. After more than 20 years of Brunvoll experience, I have seen how it pays to invest in taking care of information and experience.”
KJETIL HOVDEExecutive Service ManagerStarted at Brunvoll in 1988
SINDRE KJØRSVIKInstallation and Commissioning Manager at Brunvoll ASStarted at Brunvoll in 2007
SUSUPPPPOOOOOO
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“Experience from many countries”“After years of experience in servicing Brunvoll thrusters in Brazil, Singapore, Australia and Europe, I’m always looking out for opportunities to learn more. We share our knowledge with each other and our customers.”
Trust Brunvoll Expertise to be there for you – any time
“Immediate action”“Sometimes you need help NOW. The vessel and equipment worth millions of dollars may be at risk of standing idle. You can’t wait while the supplier tries to track down someone, somewhere, who might have some clue about how to solve the problem. At times like that, it’s good to know that Brunvoll service experts are on hand around the clock.”
ARILD ORSETSenior Service Technician/ Service Coordinator Started at Brunvoll in 1979
KRISTIAN SOLEMSJØSenior Service TechnicianStarted at Brunvoll in 2003
OOOOOORT RT 24 724 7/24 7/24 7
“Smart systems save time” “Our systems must provide fast and reliable support for our after-sales service. That’s my priority. Effective procedures speed up decisions and make sure we keep track of all the important details.”
SYNNØVE JACOBSEN Internal System CoordinatorStarted at Brunvoll in 2001
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PARTS IN
Generous Stocks • We keep an extensive inventory
of spare parts to make sure we can keep our promise of fast delivery
• We have thrusters dating back to 1965 that are still in operation And we have spare parts for them available off the shelf
Overview• As a single-source supplier,
we have a clear overview of every spare part for all our thruster systems
• We have the original specifications for all the spare parts we make
• From blade to bridge, our parts are based on a consistent range with in-house design and production
PPARTS IN PPARTS IN PARTS IN ARPARTS IN PARTS IN PPARTS IN ARPARTS IN PPARTS IN
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PARTS IN PARTS IN ARPARTS IN We have spare parts for any Brunvoll thruster
Service levelService 3
PARTS IN STSTS OCTOCT K
High SpeedTo get the parts you need – to the place you need them – at high speed, we have:• State-of-the-art production technology • Highly skilled staff• Efficient procedures • Clear communication channels
Efficient Logistics• The key to delivery precision• Tight in-house coordination• International knowledge• Focus on the whole picture: on-time
delivery
Easy-to-Use Kits • Recommended Brunvoll
spare parts are carefully selected for our kits to save maintenance time and costs
• Brunvoll kits are the basis for an optimal procedure based on decades of experience
• Kits simplify preventive maintenance
“We have invested heavily in inventory” “As Brunvoll’s VP Finance and Accounting, I approve.
Your high-value equipment should not lie idle, waiting for a new part. We focus on generous stocks and flexible logistics. With in-house capacity, we can make parts fast when you need them fast.”
OLAV MYRLAND, VP Finance and Accounting
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PARTS IN STSTSWe have spare parts for any Brunvoll thruster
Benefits of in-house production• Brunvoll can start production while
others are still negotiating with sub-suppliers
• With streamlined procedures, we can do what needs to be done – exactly when it’s needed
In-house expertise and production allow us to provide a level of service that is way above the normal
Capacity• Our entire factory is dedicated
to effective manufacturing of thrusters and thruster parts
• We continuously make substantial investments to maintain state-of-the-art production facilities
• We scale our ongoing production to ensure generous levels of stock
• We manufacture customized parts for special solutions
Service levelService 3MAKING PARTSMAKING PARTS
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MAKING PARTSMAKING PARTSBrunvoll has never outsourced its unique service capability
MAKING PARTS
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MAKING PARTSBrunvoll has never outsourced its unique service capability
Flexibility adds competitive edge• Generous stocks of raw materials
and sub-assemblies allow us to start production at short notice when needed
• We run 24/7 for priority items • Smooth handling of complex
workflows enhances flexibility
Full control from A to Z• In-house production allows a high
level of confidence• We do the job in hours compared
with outsourced production, which might take days or weeks
• We have a clear overview of the status of each job
• We take responsibility for full quality assurance
We have the people and the technical resources to handle unexpected service challenges
Electronic Components
Seal Kits
Bearings and Bevel Gears
Propeller Blades
Gearbox Manufacturing
Gearbox ManufacturingExtreme Performance in Extraordinary Cases
Control board
PLC module
Service levelService 3 PARTS SPEEDPARTS SPEEDPARTS SPEED
Day: 1Control board
PLC modulemodule
Control board
PLC
Blade Seals
Drive Shaft Seals
Propeller Shaft Seals
OrderPlanning
OrderPlanning
Manufacturing
PARTS SPEEDPARTS SPEEDPARTS SPEEDDay: 1 3 52 4 6
Propeller Shaft Seals
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To customclearance
at destination
To customclearance
at destination
To customclearance
at destination
To customclearance
at destination
Manufacturing TransportForwarding
AssemblyQA
CertificationTransport
To customclearance atdestination
ManufacturingTo custom
clearance atdestination
OrderPlanning
AssemblyQA
Certification
OrderPlanning
Manufacturing
Day one
Service levelService 3 PARTSPARTSPARTS DELI DELIPARTS DELIPARTSPARTS DELIPARTS
Day two
Order received
10:00
Picking parts and packingAt airport before
15:00
To logistics hubin Oslo before
18:00
To Central Europeanhub before
24:00
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Brunvoll’s manufacturing and main warehouse facilities are practically located at the airport
PARTS Speed is essential in Brunvoll’s renowned service concept
– a typical timeframe for spare parts deliveries from Brunvoll
Day one
DELI DELIVVVERYERYDay two
To logistics hubin Oslo before
18:00
To Central Europeanhub before
24:00
International orintercontinental
air transport
To customclearance at destination
Brunvoll’s manufacturing and main warehouse facilities are practically located at the airport
Speed is essential in Brunvoll’s renowned service concept
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– a typical timeframe for spare parts deliveries from Brunvoll
Service levelService 4MAINTENANCEMAINTENANCEMAINTENANCE
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Half a century of hands-on experience in thruster maintenance has given us unmatched input for thruster design.
Hard-earned knowledge has been passed down through generations.
MAINTENANCEMAINTENANCEMAINTENANCEEfficient Maintenance is Built into the Design
MAINTENANCEMAINTENANCEMAINTENANCE
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MAINTENANCEMAINTENANCEMAINTENANCEEfficient Maintenance is Built into the Design
This job demands observation.
Clear thinking.
Energy.
Awareness.
Perseverance.
Skills developed through practice, hard work and determination
– and the Brunvoll mindset.
JAN KRISTIAN HOEMService TechnicianStarted at Brunvoll in 2008
MAINTENANCEMAINTENANCEMAINTENANCE
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Why Brunvoll is trusted for efficient service ...
Service levelService 4
Communication with shipowner and crewAlert and observant crews are important for optimal maintenance: planning, decision-making and setting priorities. Time and costs can be saved when crew members report vital information such as:• Running hours• Oil analysis• System checks – any alarms?• Any leaks or water content in thruster?• Noise and/or vibration?• Observations and gut feelings?
Basis for maintenance planningOur thruster service management database, TSM, provides the full history for every Brunvoll thruster: • Crew experience and observations• Brunvoll’s hand-on expertise and
experience
Brunvoll’s TSM databaseThe thruster service management (TSM) base contains detailed records:• Thruster system history since delivery
and any modifications• Complete Brunvoll service history • Record of all spare parts from Brunvoll• Operational statistics matching
customer needs • Observations to check at next dockingService technicians have information at their fingertips
MAINTENANCEMAINTENANCEMAINTENANCEOptimized main tenance in practice
Today, the maintenance schedule may depend on given time intervals.
Fixed-period intervals for maintenance may be required by regulations.
Sometimes docking may take place …
MAINTENANCEMAINTENANCEMAINTENANCE
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Why Brunvoll is trusted for efficient service ...Brunvoll’s TSM databaseThe thruster service management (TSM) base contains detailed records:• Thruster system history since delivery
and any modifications• Complete Brunvoll service history • Record of all spare parts from Brunvoll• Operational statistics matching
customer needs • Observations to check at next dockingService technicians have information at their fingertips
MAINTENANCEMAINTENANCEMAINTENANCEOptimized main tenance in practice
A typical Brunvoll service jobReplacement of the propeller blade seal is an example of a small service task. Larger jobs include replacing wear parts while the gearbox is in the tunnel. This work requires dismantling of the propeller blades and removing the propeller hub to access the thruster internals.
More extensive service work – might involve the removal of the gearbox from the tunnel and setting it up in the workshop for closer inspection. When time is short, we can replace the gearbox. But there is generally no need to have a back-up thruster. Brunvoll thruster systems are service-friendly and made to last for the lifetime of the ship.
Taking care of what we learn from each service jobEach service job is documented in the Thruster Service Management database. Experience from service work and ideas for improvements are brought back to Brunvoll – so that we can offer even better products and service in the future.
… a little earlier than it is really needed … … sometimes a little later …… and sometimes too late.
Tomorrow, constant monitoring of thruster system parameters will make it possible to schedule maintenance precisely when components are close to the end of their useful life.
Service levelService 4
Collecting Richer DataBrunvoll develops and delivers BruCon Condition Based Maintenance systems with additional sensors to collect richer information, enabling powerful analysis of the Brunvoll thruster systems as a whole. CBM improves decision support and consistency in maintenance procedures.
The result is more rational maintenance schedules, reduced risks, and more effective use of assets with less downtime.
Optimizing Main- tenance with Remote Data Communication Expert analysis of collected data is combined with Brunvoll experience and observation of the thruster’s condition.
We assess the number of running hours, oil condition and crew observations. Performance statistics help us to recommend what should be available on site.
Log Parameters
• All alarms• Relative humidity in oil• Oil temperature in gearbox• Oil level head tank• Head pressure• HPU pump pressure• Motor load and rpm• Propeller pitch, command and
feedback signals• Azimuth command/feedback signalsLog of other parameters:• Ship speed, depth and trim• Wind velocity and sea temperature
MAINTENANCEMAINTENANCE4 Bourbon PSVs withBruCon systems formonitoring the conditionof the Brunvoll thrustersThe Bourbon PX 105 MACS is an innovative series of large Platform Supply Vessels, each with three Brunvoll thruster systems.
Brunvoll has installed BruCon systems for Condition Based Maintenance (CBM) on board to keep track of vital parameters for the thruster system alarms and other parameters such as ship speed. The information can be used to improve safety and performance, plan proactive maintenance, and reduce costs.
Bow: 2 x LowNoise Tunnel Thrusters
FU80 LRC 2250 1400 kW1 x Retractable Azimuth Thruster
AR63 LNC 1650 850 kW
MAINTENANCEMAINTENANCEBrunvoll Condition Monitoring turns information flow into optimal performance
Optimizing Main- Log ParametersThe Paradigm Shift – Brunvoll’s Condition Based Maintenance system
Log Parameters
• All alarms• Relative humidity in oil• Oil temperature in gearbox• Oil level head tank• Head pressure• HPU pump pressure• Motor load and rpm• Propeller pitch, command and
feedback signals• Azimuth command/feedback signalsLog of other parameters:• Ship speed, depth and trim• Wind velocity and sea temperature
BruCon Condition Monitoring System • Basic Data Acquisition stores existing
control system data and enables simple analysis, reporting and diagnostics
• Advanced Data Acquisition adds extended instrumentation and sensors to reduce costs and downtime through trend analysis, preparation for preventive maintenance, extended support, advanced analysis and reporting
For further details of BruCon Condition Monitoring for Brunvoll thruster systems, see the BruCon brochure in this series.
Optional Modules• BruCon Real-Time
Decision Management – based on the selected data acquisition module
• BruCon Remote Diagnostics – cuts the time from data acquisition to decision making with no need for manual submission of measurement data
• BruCon On-Site Advanced Measurements and Analysis – enables qualified Brunvoll personnel to use advanced measurement equipment for diagnostics and troubleshooting
Benefits of Brunvoll CBM• Potential for longer intervals
between service• Early warnings reduce downtime• Optimal lifetime for parts• Customized support based on
precise and timely information
It all adds up to ...
...Peace of Mind
MAINTENANCEMAINTENANCEBrunvoll Condition Monitoring turns information flow into optimal performance
BruCon Condition Optional Modules Benefits of The Paradigm Shift – Brunvoll’s Condition Based Maintenance system
MAINTENANCE
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Service levelService 4MAINTENANCE
Brunvoll preven tive maintenance
MAINTENANCE
Cruise is a demanding sector with extremely tight docking schedules. There is no room for errors or waste of time. As the service teams work, thousands of passengers may already be packing their bags for the next cruise. Brunvoll service technicians inspect and service the 6 thrusters installed on “Carnival Fantasy” within the tight schedule for every docking.
How is this possible?• The thrusters are well-engineered and designed for easy maintenance.• Reliability and robustness are built into every component.• The service team knows exactly what to look for and what to do.• Brunvoll’s service technicians arrive fully prepared for the job,
with generous quantities of extra parts that might be needed.• Team members have effective communication skills and work culture.• All Brunvoll service experience is documented in the TSM database.
MAINTENANCEBrunvoll preven tive maintenance
Service levelService 4MAINTENANCE
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MAINTENANCEBrunvoll – trusted in demanding offshore service vessels for more than 40 years
DSV “Acergy Harrier” (now “Altus Optimus”) has been running for some 150,000 hours with standard maintenance. For class inspection, removal of the inner LowNoise tunnel in 2010 showed that the thruster systems were still in excellent condition with hardly any fouling or corrosion after 25 years’ operation. All the thruster systems are still going strong.
Bow: 3 x Brunvoll LowNoise SPA VP 920 kWStern: 1 x Brunvoll LowNoise SPR VP 920 kW
1985 “Acergy Harrier” – some of the longest running thruster systems in the world
MAINTENANCE
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With Dynamic Positioning (DP) operating 24/7 in some of the world’s most challenging environments, offshore service vessels demand the ultimate in robust and reliable thruster technology.
A thruster failure could put the safety of the crew and the vessel at risk. A day of downtime may cost hundreds of thousands of dollars.
MAINTENANCEBrunvoll – trusted in demanding offshore service vessels for more than 40 years
“Seven Pelican” – thrusters in the sea since 1985 In an extraordinary test of endurance, the 4 Brunvoll tunnel thrusters on board the Diving Support Vessel (DSV) “Seven Pelican” have accumulated more than 25 years of operation.
In 2010, a full inspection of all the thruster systems showed they are still going strong and still satisfy the stringent noise reduction requirements.Bow: 3 x Brunvoll LowNoise SPA VP 1100 kWStern: 1 x Brunvoll LowNoise SPR VP 920 kW
DSV “Alliance” has clocked up more than 113,000 operating hours for the thrusters – which have been in the sea for 30 years.Built as “Wilchief”, this pioneering DSV is still in service. For divers’ safety, the vessel position must be maintained over the dive site in the face of winds, waves and currents. This places exceptional demands on thruster reliability.
Bow: 3 x Brunvoll LowNoise SPR VP 736 kWStern: 1 x Brunvoll LowNoise SPR VP 736 kW
1984 “Alliance”
Service levelService 5 UPGRADE
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New charters may require new functionsVessel upgrades bring new needs and new opportunities – a thruster upgrade can improve the functionality and profitability of the ship.
• Shipowners draw on Brunvoll’s expertise to find optimal solutions
• Upgrades may be a way to take advantage of new technology
• Upgrading to Dynamic Positioning often requires new thruster capacity
• Brunvoll upgrades are fully compliant with classification rules
Upgrading Brunvoll Control Systems on older vesselsBrunvoll thrusters are so robust and rugged that they may outlive the original control, alarm and monitoring system.
Upgrade may also be needed when an existing thruster is transferred to another ship. We have long experience in upgrading older Brunvoll thrusters to function with new BruCon technology for control, alarm and monitoring.
Brunvoll’s detailed knowledge of the system and advanced testing tools enable fast and efficient upgrades.
Brunvoll has upgraded the control, alarm and monitoring system for the Nordkapp class of Norwegian Coast Guardvessels: “KV Nordkapp”, “KV Senja” and “KV Andenes”.
Each of these ice-strengthened vessels has one Brunvoll Retractable Azimuth thruster system. The upgrade gives the vessels a flexible BruCon interface with the potential for dynamic positioning and other sophisticated functionality in the future.
The thrusters on the Nordkapp class vessels have provided reliable service since they were delivered early in the 1980s.
UPExtensive in-depth expertise in most application areas
Brunvoll has upgraded the control, alarm and monitoring
Control system upgrade – Nordkapp class
UPGRADE
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Extensive in-depth expertise in most application areas
Tap into our in-depth thruster expertise• We have experience from numerous applications
in a wide variety of demanding areas• Brunvoll has experience from just about any thruster
application and can provide advice• There is close cooperation between ship designers,
consultants, yards, shipowners, class societies and Brunvoll
• We can be your discussion partner in evaluation of investments, timeframes, potential benefits, ship performance and class requirements
Precise control with BruConBrunvoll offers upgrades to BruCon – Brunvoll’s modular control, alarm and monitoring system for manoeuvring, positioning and propulsion – enabling:• Precise control of manoeuvring, positioning and propulsion• Optimized performance• Reduced wear• Smarter preventive maintenance• Reliable service• Access to Brunvoll support 24/7
BruCon Condition Monitoring for Brunvoll thruster systems helps to optimize performance and makes it easier to plan smarter preventive maintenance.
The BruCon Basic Condition Monitoring System enables logging, data collection and diagnostics in autonomous modules.
Advanced BruCon Condition Monitoring modules use special instrumentation and sensors to create new potential for smart solutions that reduce costs and downtime.
BruCon Condition Monitoring for Brunvoll thruster
Installing BruCon Condition Monitoring System
Service level 6
Brunvoll has the skills to help • Our long experience with Brunvoll thruster
systems speeds up troubleshooting• Multidisciplinary expertise available 24/7 • Easy access to Brunvoll’s in-house resources• Flexibility to organize an emergency team• Effective communication with
the crew and other parties• Problem-solving attitude focused on
getting the vessel back in operation
In-house capabilities and capacity• Brunvoll can act fast because
we have the spares in stock• We have parts for every thruster
type in service• We have resources in-house
to manufacture thruster parts and modules to keep in stock
EMERGENCYEMERGENCYEMERGENCYEMERGENCYEMERGENCYEMERGENCYTroubleshooting and emergency repair – when the unexpected happens
First, call Brunvoll’s service department. Don’t hesitate, whatever the time of day or night.
When you call us, a service technician with system competence will listen to you.He will know what questions to ask you.
We know our products from A to Z – and that makes it possible to give you a fast and helpful answer.
We have the knowledge, the spare parts and the resources to respond quickly and effectively.
Brunvoll’s unique combination of in-house expertise and production capacity is at your disposal when you need it most.
Our experienced service technicians are available at major hubs worldwide.
First, call Brunvoll’s service department. We have the knowledge, the spare parts
Suddenly … a rope or a log gets sucked into the thruster
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In-house capabilities and capacity• Brunvoll can act fast because
we have the spares in stock• We have parts for every thruster
type in service• We have resources in-house
to manufacture thruster parts and modules to keep in stock
EMERGENCYEMERGENCY
Complete thruster history • Vessels change owners• Owners change crews• Brunvoll ensures continuity
Our service team can trace the whole history of your thruster system and any modifications in Brunvoll’s database for Thruster Service Management (TSM)
EMERGENCYEMERGENCYTroubleshooting and emergency repair – when the unexpected happens
Suddenly … a rope or a log gets sucked into the thruster “Excelsior” repair with the vessel afloat
A carbon fibre rope caused damage when it was sucked into a thruster on the LNG tanker “Excelsior”.
In a demanding operation with the vessel afloat Off Port Limit Singapore, Brunvoll’s service technician worked together with the vessel’s Chief Engineer and crew to replace the thruster gearbox and propeller blades.
The vessel was trimmed to raise the thruster tunnel above the waterline.
The technicians and parts were lowered to the thruster tunnel using the ship’s crane.
After the challenging repair job, the thruster tunnel was submerged again. The thruster started smoothly – and “Excelsior” was back in operation without dry docking.
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Service levelService 7 TRAININGTRAININGTRAINING
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Training reduces life cycle costs Farsighted ship-owners realize that well-trained crews lengthen the lifetime of the thruster systems, helping to prevent problems and optimize performance.Brunvoll’s training philosophy is to:• Help crews to promote best practice from the start
for safe, cost-effective and reliable operation• Look at the thruster system as a whole• Encourage a culture of professionalism and commitment• Train crews in basic monitoring and troubleshooting• Keep crew members up to date with technological advances
Share Brunvoll’s expertise• Customers benefit from Brunvoll’s unique in-house
knowledge and experience from a variety of marine sectors – cruise, offshore, navy, fishing and research vessels, merchant ships, and superyachts worldwide
• Brunvoll’s range of multidisciplinary expertise in thruster systems is one of our strongest resources
• Close partnership with our customers has enabled us to accumulate decades of expertise and experience
• Training programmes give us a valuable opportunity to exchange experiences with Brunvoll users from all over the world
Course participants have a unique opportunity to see full-scale Brunvoll thrusters. The centre includes actual mechanical, hydraulic and electronic equipment with BruCon control systems.
Crew training at Brunvoll
TRAININGTRAININGTRAININGBrunvoll Training Centre
TRAININGTRAININGTRAINING
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TRAININGTRAININGTRAININGBrunvoll Training Centre
Brunvoll’s training strategy• Active learning with hands-on practice using Brunvoll
technology is a cornerstone of our training programmes• We focus on interdisciplinary teamwork, planning
and problem-solving• Training is an important part of Brunvoll’s customer relations• During courses, crew members get to know our service
network. Later, it will be easier for them to contact Brunvoll with questions and solve issues at an early stage
• At the Brunvoll training centre, we also provide multidisciplinary training for our own staff and worldwide representatives
Training matched to individual needs • Courses are tailored to the customer’s maintenance policy
– basic on-board maintenance or advanced training• Customized training focused on specific needs
reduces life cycle costs• Brunvoll has a wealth of experience in courses
enabling officers to conduct training for their own staff• Participants tell us they are impressed with the relevance of
our courses and our understanding of their work situation• We offer product familiarization, product presentation
and a 15-year maintenance plan including scenarios for 5- and 10-year docking
Training on site
We provide courses for customers on site – including training during commissioning and start-up of new systems.
Service level TRAININGService 7
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TRAININGBrunvoll’s flexible training program mes are matched to individual needs
In the open, interactive atmosphere of each course session … … participants are welcome to ask all the questions they may have. A mistake is just a valuable learning experience. If a component breaks, it’s easy to replace it.
In a safe setting with expert coaching, participants can try out all the thruster functions they need.They build up confidence to handle real-life situations when it’s vital to know exactly what to do.
The basic training also provides a solid foundation for continued learning on the job.
TRAINING
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TRAININGBrunvoll’s flexible training program mes are matched to individual needs
Team-building continues after hours – exploring new horizons in Molde’s maritime environment, sharing experiences, strengthening trust while having fun, and building up valuable relationships.
THE PUZZLETHE PUZZLETHE PUZZLETHE PUZZLETHE PUZZLETHE PUZZLETHE PUZZLETHE PUZZLETHE PUZZLETHE PUZZLE
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In-housemanufacturingexpertise andproduction
of parts
Consistentrange
Highquality
products
Electronicexpertise
Hydraulicexpertise
Serviceattitude
Hydro- dynamicsexpertise
Mechanicalexpertise
Multiskilledservice
personnel
Hands-ontraining
World widepresence Capacity
Completestock of parts
for anythruster
since 1965
Customizedtools
Singlesource
Efficientlogisticssystem
THE PUZZLETHE PUZZLETHE PUZZLETHE PUZZLETHE PUZZLETHE PUZZLETHE PUZZLETHE PUZZLETHE PUZZLE
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Highquality
products
Serviceattitude
Multiskilledservice
personnel
Capacity
Completestock of parts
for anythruster
since 1965
What’s the secret to solving the service puzzle?Different thrusters … … of different agesDifferent shipsDifferent crewsDifferent climatesDifferent applicationsDifferent deadlinesDifferent needs
In service, putting the right pieces together to solve the puzzle is a challenge.
A challenge we love.
Would you like to know our secrets?
• We know every nut and bolt of each Brunvoll thruster system
• Determination and hard work are probably part of the secret
• With in-house expertise, we always have someone to ask
• Fine craftsmanship from the start reduces the need for service
• We work together to provide a seamless service package
• We persevere until the puzzle is solved
• And it’s a pleasure to put the pieces together successfully
Open, transparent
and open-minded communication
Customizedtools
Recruitingtalent
– buildingexpertise
Singlesource
Effectivedocumentation
system
Efficientlogisticssystem
In-housedesign
expertise
Rapidresponse
Product HistoryThe entire product history gives Brunvoll important input for development as well as continuous improvement of our thrusters and after-sales service.
InstallationWe have precise records of the delivery, commissioning and handover of every thruster system we have ever delivered.
OperationDepending on the customer’s requirements, we keep records of operational statistics, providing a unique database of thruster performance.
TSM TOOL
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TSM TOOLThe Brunvoll Thruster Service Management (TSM) database
TSM TOOL
After-Sales ServiceAll spare parts supplied by Brunvoll, all scheduled maintenance performed by Brunvoll, all Brunvoll’s recommendations for future service, and every emergency response from Brunvoll will be carefully noted in the database. Each service report adds to our knowledge database for the individual thruster system.
Upgrades and TransfersIf a thruster is upgraded – for example, with a new control system to enable dynamic positioning – or if it is transferred to another vessel, Brunvoll continues to take care of its whole history.
TraceabilityFrom the start, Brunvoll has systematically kept track of the history of each of our thrusters. We have a summary of every telephone dialogue about thrusters and a log of all written and verbal contact. Unique traceability enables faster service, higher quality and lower costs.
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“Our TSM database is a unique tool for making the most of our accumulated in-house knowledge, experience and insights from our customers. We take care of best practices, experiences, solutions discovered and lessons learned. At any location, Brunvoll service technicians have information about the thruster available at their fingertips.
Brunvoll’s Thruster Service Management base is also a valuable tool for planning maintenance.The full history of each Brunvoll thruster provides peace of mind for the shipowner and the crew.”
ARILD HAUGEN Manager Maintenance & Repair Deputy Service ManagerStarted at Brunvoll in 1990
TSM TOOLThe Brunvoll Thruster Service Management (TSM) database
“Our service technicians have a flying start for each call thanks to information from the Brunvoll Thruster Service Management (TSM) database”
GLOBAL
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Brunvoll representatives around the globe
Brunvoll has been represented by Ships Machinery International, Inc. in Miami since 1995. Their after-sales service staff work in close partnership with service technicians from Brunvoll in Norway, and receive expert training at Brunvoll’s training facilities in Molde.
“We have in-depth knowledge and extensive service experience in the USA market”CHRISTOPHER CRUZ and WILLIAM CRUZ Field engineersShips Machinery International, Inc.
In the vast geographical region of China, Brunvoll has a local presence in strategic locations through Tecway International (Marine) Ltd., established in 1994. Tecway has grown rapidly into a leading partner and agency in the marine and offshore industries.
After-Sales Service Manager Alex Yu leads an outstanding service team of 10 technicians from the office in Shanghai.
“We are experiencing growing demand for Brunvoll quality”ALEX YUAfter-Sales Service ManagerTecway International (Marine) Ltd.
From left: Huang Shuibao, Alex Yu, June Ren
China
USA
BAL LOCAL
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Brunvoll representatives around the globe
Ronnie Tay has represented Brunvoll in Singapore – the maritime hub of South-East Asia – for more than 20 years. Today he leads a team of five.
“Local experience and expertise are vital in Brunvoll’s chain of value”RONNY TAY, Managing Director, Scanvik Marine Services Pte. Ltd.
Our global network makes it possible for us to bring Brunvoll after-sales service to customers in marine hubs worldwide. Here are a few of our many representatives ...
GermanyNaval architect Jörg Steinbach has more than 20 years of experience with Brunvoll products in the German market.
Today, the one-man company he started has grown into a flourishing business. In 2010 he won the “Blue Bollard” awarded by the Association of Norwegian Maritime Exporters.
“Our customers appreciate our insight into local conditions – and we pass on their feedback to Brunvoll”JÖRG STEINBACH Dipl. Ing., Manager and ownerSteinbach Ingenieurtechnik Gmbh
Singapore
BrunvollMolde
If stretched out, Norway’s coastline of fjords, bays and islands would circle the earth two and a half times.
Sea routes provided a lifeline linking coastal communities when roads were still primitive tracks.
Throughout history, the ocean has provided food and transport for this region.
PERSPECTIVEPERSPECTIVE
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PERSPECTIVEPERSPECTIVEBrunvoll’s service technicians are a special breed
North Sea
Throughout history, the ocean has provided food and transport for this region.
PERSPECTIVELooking at the big picture “In this majestic landscape, it’s easier to keep your focus on the important things.
From the mountain peaks, you gain a broad perspective of land and sea.
Life in these surroundings gives you a respect for long seafaring traditions – and an urge to tackle new challenges.
KRISTIAN SOLEMSJØSenior Service TechnicianStarted at Brunvoll in 2003
Here, wind and waves, tides, rocks, and currents …
… have presented challenges to seafarers for generations.
Doing the job right has been a matter of survival.
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PERSPECTIVEBrunvoll’s service technicians are a special breed
“The jagged Norwegian coast may be the most complicated shoreline on earth. Brunvoll’s home in Molde is close to a junction of coastal routes that has been a shipping hub since Viking times.”
EFFICIENCYBrunvoll makes thrusters that last – with minimal maintenance. We make our living from selling quality thruster systems, not from large volumes of spare parts or frequent service calls.
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After-Sales Service Efficiency the Brunvoll Way
Team leader
Mechanical expertHydraulics
expert Electronics expert
Where others may need a team of four ...
EFFICIENCYBrunvoll’s multi-skilled service technicians have climbed our in-house career ladder through specialized training and experience – from apprenticeship in thruster production to fully qualified service technicians.
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After-Sales Service Efficiency the Brunvoll Way
Brunvoll often does the job with just one
Brunvoll technicians are trained in all aspects of Brunvoll thruster service • Planning and preparations • Logistics • Mechanics • Hydraulics • Electronics • Software • Business sense • Communication
We only service Brunvoll systems and we know them inside outThat’s why one multi-skilled Brunvoll technician can do the job alone – with the opportunity to call in more resources if necessary.
Our service technicians do their utmost to ensure constant reliability of your Brunvoll system. Top-quality workmanship is a cornerstone of the Brunvoll culture.
AttitudeWe choose our people carefully. We recruit potential – people who are keen to build multidisciplinary expertise, who can take action and think constructively under pressure. Most important? Attitude. Teamwork. The willingness to make a special effort when it’s needed.
Trusted on boardBrunvoll’s service technicians focus on the whole system – not only the electrical functions or only the mechanical functions.
Their goal is to make sure that all the thruster components work together to give you velvet-smooth performance in the long term.
TOOLBOX
The right toolsThe Brunvoll Toolbox is composed individually for every single service job.
Logistics and planningOur service technicians make detailed plans and contingency plans for transport of the Brunvoll Toolbox well in advance.
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The Brunvoll Technician and his ToolboxWe send the customized toolbox to the site in good time before the service technician arrives for the job. The toolbox includes everything needed to get the job done efficiently.
We take pride in over-preparing with generous margins – we know that every minute counts once the vessel is dry docked.
The service technician dismantles the thruster. Together, the customer, the class surveyor and Brunvoll make the final decision on action and spares to be replaced.
TOOLBOXBrunvoll customizes a toolbox for every service project job
TOOLBOX
Toolbox at destinationThe carefully planned and well equipped Toolbox combined with Brunvoll’s documentation provides the basis for an efficient service job.
Returning the ToolboxBack at Brunvoll, the tools are cleaned, checked, and maintained or replaced if necessary – ready for the next job.
After the service jobWe take care of any comments and suggestions for improvement as input for future service assignments.
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TOOLBOXBrunvoll customizes a toolbox for every service project job
PEACE OF MIND
Any potential for savings on the Brunvoll service account?
Wait a minute …”
“I was in a meeting with a major cruise line.
Next agenda item: Costs. 6 ships: 4 thrusters each.
“There is nothing on the Brunvoll service account.Nothing on the bill for the past five years!”
“That’s hard to beat.”
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Case: Cruise – February 2012
PEACE OF MIND
Client: A major operator in offshore oil.
Some 20 vessels with some 40 Brunvoll thrusters.
“I was called in to talk about opportunities to save costs.
Brunvoll’s service bills?”
“Too small.
There’s nothing to cut back here,”
said the manager.
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“Sometimes the service cost can be really ‘disappointing’ for both me and my clients ...”
Client: A major “I was called in “Too small.Case: Offshore – January 2012
JOHN SJÅHOLM Manager Customer RelationsSenior Service Engineer Started at Brunvoll in 2004
Brunvoll information resources are available in the publications shown here. Please contact us if you would liketo receive any of our brochures. You are also welcome to read ordownload them as PDF files atwww.brunvoll.no
CRUISEThe World`s
No.1in Cruise Ships
NAVY
Trusted forshock qualifiednaval thruster
solutionsworldwide
OFFSHORETrusted world wide for reliability and high performance
in any offshore application
Company Presentation
BRUNVOLL
YACHTSSuperb
thrusters forsuperyachts
FISHING &&RESEARCH
Trusted by the most demanding
Fishermen andResearchers
MERCHANT
Trusted inthe Merchant Fleet
for 50 years
THRUSTERRANGE
Thruster Systemsfor any kind
of ship
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Ren
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BRUNVOLL ASStrandgata 4-6, NO-6415 Molde, Norway
Phone +47 71 21 96 00. Telefax +47 71 21 96 90E-mail [email protected]
www.brunvoll.no
BruConModular Control,
Alarm and Monitoring System for Manoeuvring,
Positioning and Propulsion
CONTROOLSCOSCO
YSCO
SCON
SNTEMS
OS
OLSL
Reliable After-Sales Service
for the Lifetime of the Thruster
SERVICE
