Stefanini’s Cognitive Solution for Digital Transformation

Sophie

The world is increasingly more connected, business complexity is multiplying, and enterprises are turning to technology as they try to keep up with dynamic changes in the marketplace. As the world’s premiere omni-channel virtual assistant, Sophie will help you overcome these new challenges by providing better integration and

experiences both within your business and for your customers.

Sophie is based on cognitive computing and artificial intelligence, with a focus in self-adaptation and both interactive and contextual automation. This enablesSelf-Learning • Humanlike Interactions • Automation Capabilities

Her design allows her to assist across different business scenarios and interact with various personas. With an omini-channel approach, she integrates with different

channels to provide a tailored customer experience.

Uniquely designed to fit business needsSophie’s unique interface allows her to be tailor fit to your needs. With her ability to evolve and grow with your company as she continues to learn, her customizability continues far after her implementation. Her interface includes an additional knowledge tool that allows knowledge engineers or business analysts to

create new contexts without the need for programmers.

Agility and flexibility are built into Sophie’s skills which allows her to work in cloud, on-premise or hybrid environments. She can assist across industries:

ManufacturingAssists plant managers in checking the performance of the factory

Education Supports the learning process from students

HealthcareImproves interaction with nurses, doctors, and patients

RetailEnhances consumer interaction with e-commerce or product website

How Sophie Works:When you interact with Sophie, you can view firsthand the advancements in cognitive technology. Sophie uses semantic and neural networks to understand concepts and relationships, allowing her to understand the meaning of words and phrases, relate them to the real world, and communicate smoothly with users.

This process allows her to learn at a faster pace and be more easily and quickly implemented than any other tool in the market.

Big Data and AnalyticsSophie capitalizes on our expertise in analytics, integrating with the most advanced analytics platforms to make your data easier to access. Sophie can save you time by simply answering your questions about your analytics data, rather than hunting through dashboards to discover the information you need. With better data understanding, you can make better decisions for your business and cater to your users.Integrated with predictive modeling, Sophie will interface with the data analytics to communicate early warnings for failures, alert end users of issues, and prevent problems with self-healing skills. Your enterprise will run more efficiently with fewer issues and a more proactive approach.

Natural Language UnderstandingSophie's brain contains over 3 million concepts and is continually expanding her knowledge to enhance her understanding and conversational ability. She recognizes synonyms, typing errors, verb tenses, and common expressions resulting in higher user satisfaction.

Intelligent AutomationThrough automation, Sophie can optimize to the amount of human support needed for the core business, while shifting the burden of routine processes to her. Sophie, uniquely customizable to your specific business needs, can increase efficiency up to 80% and innovate the way you interact with your customers.

IntegrationSophie's DNA can be integrated with many different systems including:

Legacy • ITSM Tools • CRM • ERPApplications • Websites • Social Media

Oracle • SAP • IoT

•

An Assistant to Fit Your BusinessBy transferring certain tasks to Sophie, your workforce will be able to focus on interactions that require strategic decision-making for your company’s business, while Sophie provides flawless automated services to help support your operations and enhance your productivity.With an SLA-driven vison, Sophie will increase efficiency through: • Automating Services• Providing Training• Lowering Turnover• Organizing Knowledge Bases• Managing Human Resource

Workplace AssistantAs an assistant in your workplace, Sophie enables users to solve incidents themselves, increasing your operational efficiency. These steps include simple things like password resets to more complex issues like triggering workflows. She can also present knowledge to users and will auto escalate when needed. Her skills and tools are custom fit to the personas in your business, creating excellent customer interactions while reducing inbound call volume. You can integrate Sophie with various call center ticket tools to allow her to handle the opening, closing, and accounting for tickets without any human intervention.

Business AssistantSophie can integrate with most business platforms and enterprise applications to create an end-to-end, single-screen user experience. Instead of searching for information from one platform or another, you can ask Sophie for the data you need. She interfaces with analytics tools to provide easier access to information that is vital to your business operations. With better data understanding, you can make better decisions for your business and cater to your users.

Consumer AssistantWith advanced communication skills, Sophie serves as a virtual assistant to your customers. This allows your customer to interact with your products and brand when and in a matter they want. She is an omni-channel tool, providing assistant to customers on websites, applications, social media, and more. Her natural language capabilities are ideal for understanding both the needs and feeling of your customers to ensure they have a high-quality experience.

HeadquartersNorth America - Southfield, MI, USAT 800-522-4451 | 248-357-2866Global - Sao Paulo, BrazilT +55 11 3039-2000EMEA - Brussels, BelgiumT +32 2 620 20 20

As a $1B global technology provider operating out of 40 countries, we know that there’s no one-size-fits-all for digital transformation. With Stefanini’s robust experience and a big-picture vision fueled by providing optimal digital experiences, we will be able to find the right solutions for your business and provide seamless transitions that will satisfy your stakeholders and users alike. Stefanini will help your business automate processes with a wide variety of solutions in call center portals and mobile apps, as well as internally-developed cognitive systems, and work to further their benefits by integrating these technologies with partner tools according to your specific needs.

The Stefanini Difference With our global capabilities and decades of technological experience, Stefanini provides:

• Managed services experts with customer service at our core

• Strong global competency, support for 35 languages

• Leveraging lower-cost resources without compromising quality

• Focus on Total Cost of Ownership

Stefanini is both big enough to address your technological needs while being small enough to be an agile, flexible partner to your unique business needs. By co-creating solutions, we will be able to digitally transform your company to achieve more.

Why Stefanini is the Right Choice