BROADBAND INTERNET ACCESS COST (BIAC) 2013

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BROADBAND INTERNET

ACCESS COST(BIAC) 2013

Prices as at 1-15 February 2013

FINAL REPORT

A study prepared for the European CommissionDG Communications Networks, Content & Technology

Digital

Agenda for

Europe



This study was carried out for the European Commission by

Internal identification

Contract number: 30-CE-0385304/00-54

SMART number: 2010/0038

DISCLAIMER

By the European Commission, Directorate-General of Communications Networks, Content & Technology.

The information and views set out in this publication are those of the author(s) and do not necessarily reflect the officialopinion of the Commission. The Commission does not guarantee the accuracy of the data included in this study. Neither

the Commission nor any person acting on the Commission’s behalf may be held responsible for the use which may be

made of the information contained therein.

ISBN number: 978-92-79-32973-9DOI: number: 10.2759/31047

Copyright © 2013 – European Union. All rights reserved. Certain parts are licensed under conditions to the EU.

Reproduction is authorised provided the source is acknowledged.



4 Broadband Internet Access Cost

Data as from February 2013

Table of contents

0. Executive summary – Main findings ............................................................... 10 0.1. Findings related to the analysis of costs ......................................................... 10

0.1.1 Overall geographic analysis ................................................................ 10 0.1.2 Offers from incumbents vs offers from new entrants .......................... 12 0.1.3 Relationschip between broadband speed and monthly charges ........... 13 0.1.4 Relationschip between technologies and monthly charges .................. 13 0.1.5 Cost of adding a fixed or mobile service ............................................. 14 0.1.6 Miscellaneous ..................................................................................... 14

0.2. Findings regarding the commercialisation of offers ........................................... 15 0.2.1 Increased availability of bundles ........................................................ 15 0.2.2 Branding of broadband offers by the same company group in differentEU countries ................................................................................................ 16 0.2.3 Public availability of pricing information ............................................. 17 0.2.4 Indication of “Best deal” .................................................................... 17 0.2.5 Continual promotions ......................................................................... 18 0.2.6 Availability of satellite offers in the sample ........................................ 18

1. Introduction ................................................................................................. 19 1.1 Context of the study .................................................................................... 19 1.2 Changes in the methodology introduced since the BIAC 2011 study .................... 20

1.2.1 Changes in the scope of the study ...................................................... 20 1.2.2 Changes in the assumptions for calculating the BIAC .......................... 20 1.2.3 Changes in the methodology for analysis of the BIAC ......................... 21

1.3 Scope and limits of the study ........................................................................ 21 1.3.1 Scope of the study .............................................................................. 21 1.3.2. Limits of the study ............................................................................. 22

2. Methodology for the data collection ............................................................... 26 2.1. Selection of ISPs......................................................................................... 26

2.1.1. Criteria applied for the selection of the ISPs ...................................... 26 2.1.2. Information sources .......................................................................... 27 2.1.3. Period under consideration ................................................................ 27

2.2. Selection of the broadband offers of the ISPs .................................................. 27 2.2.1. Criteria applied when collecting and selecting the broadband offers .. 27 2.2.2. Definition of bundled offers ............................................................... 28 2.2.3. Information sources .......................................................................... 30 2.2.4. Period under consideration ................................................................ 30

2.3. Overview of the technologies included in the selected offers .............................. 30 2.4. Overview of the ISPs selected for each country, incl. the technologies used ......... 32 2.5. Overview of the composition of the sample of Broadband Internet Access offers .. 38

2.5.1. Breakdown of the offers in the sample between incumbent operatorsand new entrants ........................................................................................ 39 2.5.2. Breakdown of the offers in the sample in terms of national vs. regionaloffers .......................................................................................................... 41 2.5.3. Breakdown of the offers in the sample between offers without and withline rental or cable TV subscription ............................................................. 42 2.5.4. Breakdown of the offers in the sample in terms of differenttechnologies ................................................................................................ 43 2.5.5. Breakdown of the offers in the sample in categories of bundled offers ................................................................................................................... 45





2.5.6. Breakdown of the offers in the sample between metered andunmetered offers ........................................................................................ 49

3. Methodology for determining and comparing the Broadband Internet AccessCost .................................................................................................................... 51

3.1. Definition of the Broadband Internet Access Cost (BIAC) .................................. 51 3.1.1. Non recurring charges ....................................................................... 51 3.1.2. Monthly recurring charges ................................................................. 52 3.1.3. Discounts and extra charges .............................................................. 53

3.2. Comparison of the Broadband Internet Access Cost ......................................... 55 3.2.1. Uniformity in technical terms ............................................................. 55 3.2.2. Uniformity in financial terms ............................................................. 66

4. Results of the Broadband Internet Access Cost comparison for broadbandstandalone offers ............................................................................................... 68

4.1. Offers with speed lower than or equal to 144 kbps ........................................... 68 4.2. Least expensive offers per country and per basket ........................................... 69

4.2.1 Basket “144kbps-512kbps (incl.)”, in €/PPP (VAT incl.) ..................... 70 4.2.2 Basket “512kbps-1024kbps (incl.)”, in €/PPP (VAT incl.) ................... 78 4.2.3 Basket “1024kbps-2048kbps (incl.)”, in €/PPP (VAT incl.) ................. 88 4.2.4. Basket “2048kbps-4096kbps (incl.)”, in €/PPP (VAT incl.) ................ 97 4.2.5 Basket “4096kbps-8192kbps (incl.)”, in €/PPP (VAT incl.) ............... 106 4.2.6. Basket “8192kbps-12Mbps (incl.)”, in €/PPP (VAT incl.) ................. 119 4.2.7 Basket “12Mbps-30Mbps (incl.)”, in €/PPP (VAT incl.) ..................... 132 4.2.8 Basket “30+Mbps ”, in €/PPP (VAT incl.) .......................................... 146 4.2.9 Variation per country in least expensive and median offer chargesbetween February 2012 and February 2013 for Internet access ................ 160

4.3. Least expensive offer per country for each of the 8 baskets ............................ 161 4.3.1 Least expensive offer (All ISPs) ........................................................ 161 4.3.2 Least expensive offer (Incumbents only) .......................................... 163

4.4. Median offer per technology for each of the 8 baskets .................................... 166 4.4.1. Basket “144kbps-512kbps (incl.)”, in €/PPP (VAT incl.) .................. 167 4.4.2 Basket “512kbps-1024kbps (incl.)”, in €/PPP (VAT incl.) ................. 168 4.4.3 Basket “1024kbps-2048kbps (incl.)”, in €/PPP (VAT incl.) ............... 170 4.4.4 Basket “2048kbps-4096kbps (incl.)”, in €/PPP (VAT incl.) ............... 171 4.4.5 Basket “4096kbps-8192kbps (incl.)”, in €/PPP (VAT incl.) ............... 174 4.4.6. Basket “8192kbps-12mbps (incl.)”, in €/PPP (VAT incl.) ................. 176 4.4.7 Basket “12Mbps-30Mbps (incl.)”, in €/PPP (VAT incl.) ..................... 178 4.4.8 Basket “30+Mbps”, in €/PPP (VAT incl.) ........................................... 179

5. Results of the Broadband Internet Access Cost comparison for bundled offers ......................................................................................................................... 182

5.1. Least expensive offer per country and per basket for bundles including internetaccess and fixed telephony service .................................................................... 183

5.1.1 Basket “144kbps-512kbps (incl.)”, in €/PPP (VAT incl.) ................... 183 5.1.2 Basket “512kbps-1024kbps (incl.)”, in €/PPP (VAT incl.) ................. 186 5.1.3 Basket “1024kbps-2048kbps (incl.)”, in €/PPP (VAT incl.) ............... 193 5.1.4 Basket “2048kbps-4096kbps (incl.)”, in €/PPP (VAT incl.) ............... 200 5.1.5 Basket “4096kbps-8192kbps (incl.)”, in €/PPP (VAT incl.) ............... 207 5.1.6 Basket “8192kbps-12Mbps (incl.)”, in €/PPP (VAT inl.) .................... 218 5.1.7 Basket “12Mbps-30Mbps (incl.)”, in €/PPP (VAT incl.) ..................... 229 5.1.8 Basket “30+Mbps (incl.)”, in €/PPP (VAT incl.) ................................ 242





5.1.9 Variation per country in least expensive and median offer chargesbetween February 2012 and February 2013 for bundles including internetaccess and fixed telephony service ............................................................ 255

5.2. Least expensive offer per country and per basket for bundles including internetaccess and television service............................................................................. 256

5.2.1 Basket “144kbps-512kbps (incl.)”, in €/PPP (VAT incl.) ................... 256 5.2.2 Basket “512kbps-1024kbps (incl.)”, in €/PPP (VAT incl.) ................. 259 5.2.3 Basket “1024kbps-2048kbps (incl.)”, in €/PPP (VAT incl.) ............... 264 5.2.4 Basket “2048kbps-4096kbps (incl.)”, in €/PPP (VAT incl.) ............... 271 5.2.5 Basket “4096kbps-8192kbps (incl.)”, in €/PPP (VAT incl.) ............... 278 5.2.6 Basket “8192kbps-12Mbps (incl.)”, in €/PPP (VAT incl.) .................. 285 5.2.7 Basket “12Mbps-30Mbps (incl.)”, in €/PPP (VAT incl.) ..................... 293 5.2.8 Basket “30+Mbps”, in €/PPP (VAT incl.) ........................................... 304 5.2.9 Variation per country in least expensive and median offer chargesbetween February 2012 and February 2013 for bundles including internetaccess and television service ..................................................................... 315

5.3. Least expensive offer per country and per basket for bundles including internetaccess, fixed telephony and television service...................................................... 316

5.3.1 Basket “144kbps-512kbps (incl.)”, in €/PPP (VAT incl.) ................... 316 5.3.2 Basket “512kbps-1024kbps (incl.)”, in €/PPP (VAT incl.) ................. 319 5.3.3 Basket “1024kbps-2048kbps (incl.)”, in €/PPP (VAT incl.) ............... 324 5.3.4 Basket “2048kbps-4096kbps (incl.)”, in €/PPP (VAT incl.) ............... 330 5.3.5 Basket “4096kbps-8192kbps (incl.)”, in €/PPP (VAT incl.) ............... 336 5.3.6 Basket “8192kbps-12Mbps (incl.)”, in €/PPP (VAT incl.) .................. 345 5.3.7 Basket “12Mbps-30Mbps (incl.)”, in €/PPP (VAT incl.) ..................... 356 5.3.8 Basket “30+Mbps”, in €/PPP (VAT incl.) ........................................... 367 5.3.9 Variation per country in least expensive and median offer chargesbetween February 2012 and February 2013 for bundles including internet

access, fixed telephony and television services ......................................... 378 5.4. Least expensive offer per country and per bundle type for each of the 8 baskets 379 5.4.1 Bundle “Internet Access+Tel”, in €/PPP (VAT incl.).......................... 379 5.4.2 Bundle “Internet Access+TV”, in €/PPP (VAT incl.) .......................... 384 5.4.3 Bundle “Internet Access+Tel+TV”, in €/PPP (VAT incl.) ................... 388

6. Results of the Broadband Internet Access Cost overall comparison for non-

bundled and bundled offers .............................................................................. 393 6.1. Least expensive offer per country and per basket for each bundle type .... 393

6.1.1 Basket “144kbps-512kbps (incl.)”, in €/PPP (VAT incl.) ................... 394 6.1.2 Basket “512kbps-1024kbps (incl.)”, in €/PPP (VAT incl.) ................. 396 6.1.3 Basket “1024kbps-2048kbps (incl.)”, in €/PPP (VAT incl.) ............... 399 6.1.4 Basket “2048kbps-4096kbps (incl.)”, in €/PPP (VAT incl.) ............... 402 6.1.5 Basket “4096kbps-8192kbps (incl.)”, in €/PPP (VAT incl.) ............... 405 6.1.6 Basket “8192kbps-12Mbps (incl.)”, in €/PPP (VAT incl.) .................. 408 6.1.7 Basket “12Mbps-30Mbps (incl.)”, in €/PPP (VAT incl.) ..................... 411 6.1.8 Basket “30+Mbps”, in €/PPP (VAT incl.) ........................................... 414

6.2. Median additional cost per country and per additional service .................. 417 6.2.1 Overall analysis of the median additional cost .................................. 417 6.2.2 Median additional cost for Fixed Telephony service ........................... 421 6.2.3 Median additional cost for Television service .................................... 423 6.2.4 Median additional cost for Mobile Telephony service ......................... 425 6.2.5 Median additional cost for Mobile Broadband service ........................ 427





6.3. Analysis of the impact of additional charges on the Broadband InternetAccess Cost ...................................................................................................... 429

6.3.1 Proportion of offers presenting differences between the actual monthlycost and the basic recurring charges ......................................................... 429 6.3.2 Average difference between the actual monthly cost and the basicrecurring charges ...................................................................................... 434





List of Figures

Fi g u r e 1 : Overview of the proportion of broadband offers provided by the Incumbent

operators compared to those provided by New entrants (Fixed standalone and bundledoffers) .............................................................................................................................. 39 Fi g u r e 2 : Overview per country in February 2012 of the proportion of broadband offers

provided by the Incumbent operators compared to those provided by New entrants (Fixedstandalone and bundled offers). ........................................................................................... 40 Fi g u r e 3 : Overview of the proportion of national offers, regional offers from a nationaloperator and regional offers from regional operators ............................................................... 41 Fi g u r e 4 : Overview of the proportion of offers without and with line rental or cable TVsubscription in the sample of Broadband Internet Access offers (Fixed standalone andbundled offers) .................................................................................................................. 42 Fi g u r e 5 : Overview of the proportion of the different technologies in the sample of

Broadband Internet Access offers (Fixed standalone and bundled offers). 2011 data do notinclude Ethernet –based products ......................................................................................... 43 Fi g u r e 6 : Overview per country in February 2012 of the proportion of the different

technologies in the sample of Broadband Internet Access offers (Fixed standalone andbundled offers). 2011 data do not include Ethernet –based products. ........................................ 44 Fi g u r e 7 : Overview of the proportion of the different bundles of services (Fixed standaloneand bundled offers) ............................................................................................................ 45 Fi g u r e 8 : Overview per country in February 2012 of the proportion of the differentbundles of services (Fixed standalone and bundled offers) ....................................................... 46 Fi g u r e 9 : Overview of the proportion of the different bundles of services (bundles withmobile services) ................................................................................................................. 47 Fi g u r e 1 0 : Overview per country in February 2012 of the proportion of the differentbundles of services (bundles with mobile services) .................................................................. 48 Fi g u r e 1 1 : Overview of the proportion of metered and unmetered offers (Fixed standalone

and bundled offers) ............................................................................................................ 49 Fi g u r e 1 2 : Overview per country in February 2012 of the proportion of metered andunmetered offers (Fixed standalone and bundled offers) ..........................................................50 F i g u r e 1 3 : Definition and total portion of each basket in the total sample (Fixedstandalone and bundled offers) ............................................................................................ 56 Fi g u r e 1 4 : Overview per country in February 2012 of the proportion of each basket in thetotal sample (Fixed standalone and bundled offers) ................................................................. 58



9

Broadband Internet Access CostData as from February 2013

Disclaimer: This report has been commissioned as an independent study toexamine tariff developments in the European Community. The Commission doesnot accept any responsibility for the accuracy or completeness of the informationcontained herein.

The tariff information is collected by VAN DIJK MANAGEMENT CONSULTANTS from the individual

operators, and is believed to be correct as for the period between February 1st

– 15th

,2013. VAN DIJK MANAGEMENT CONSULTANTS will not accept responsibility for any decisionsmade on the basis of information in this report.

The opinions expressed in this Study are those of the authors and do not

necessarily reflect the views of the European Commission.



10


0. EXECUTIVE SUMMARY – MAIN FINDINGS

Based on the detailed results of the comparisons presented in the next chapters, wepresent below the main findings of the BIAC study. A distinction is made betweenfinancial, commercial and technical aspects of the broadband internet access offers.

− Financial aspects : findings related to the analysis of the costs (cf. Section 0.1): Overall geographic analysis Offers from incumbent ISPs compared to offers from new entrants Relationship between broadband speed and monthly charges Relationship between technologies and monthly charges Cost of adding a fixed or mobile service Miscellaneous

− Commercial aspects: Findings regarding the commercialisation of offers (cf.Section 0.2):

Increased availability of bundles Branding of broadband offers by the same company group in different EU

countries Public availability of pricing information Indication of the ‘Best deal’ Continual promotions Satellite offers

0 . 1 . F I ND I NGS RELATED TO THE ANA LYSI S OF COSTS

0 . 1 . 1 O VERALL GEOGRAPH I C ANALYS I S

The following table outlines, for standalone and bundled offers, the average charges perregion and per basket (based on the least expensive offers per country) expressed inEUR/PPP1. It is based on the elements presented in chapters 4 and 5.

Per basket and for each type of bundle, the least and most expensive region have eachtime been indicated:

1 It is however important to note that data for the first two baskets should be taken with caution sinceaverages are sometimes based on just a few countries situated in that region. For example, the average forthe NMS for the all bundled offers in basket 1 are only based on one or two offers, the EU15 average for thesecond basket of bundles “Internet+Television” and “Internet+Fixed Telephony+Television” are in both casesbased on one Swedish offer while the NMS average for the same services are respectively based on 4 (in theCzech Republic, Estonia, Latvia and Lithuania) and 5 (in the Czech Republic, Estonia, Latvia, Poland and

Slovenia) countries.



11


Table 1: Average charges per basket and per region (All ISPs); based on the least expensive offers per country

and expressed in EUR/PPP.

From the above table, the following conclusions can be drawn:

- At the EU level and for standalone offers (which represent around 40% of the totalnumber of offers in the 2013 sample), the least expensive offers in NMS are mostfrequently cheaper than in the EU15 (except for the basket 2-4 Mbps incl.). The sameconclusion can also be drawn for bundled offers including “Internet+Television” since theseoffers are generally the cheapest in the NMS, except for 2 baskets (512-1024Kbps incl.and 2-4Mbps incl.).

- On the contrary, for bundled offers including telephony (i.e. “Internet+FixedTelephony” and “Internet+Fixed Telephony+Television”), EU15 offers tend to be morecompetitive: the aforementioned double play offers including telephony are the leastexpensive in the EU15 for 6 out the 8 baskets (there is no offer for the lowest basket, andthey are significantly more expensive for the basket 1-2Mbps incl.). The triple plays offers

including both telephony and television are the least expensive in the EU 15 in the basketswith the lowest speeds (up until 8 Mbps incl.); whereas the triple play offers with thehighest speeds are offered at the lowest prices in the NMS.

- At the global level, we can conclude that, for all type of offers, the EU27 average,based on the least exensive offers, is systematically significantly lower than the averagefor the non-EU countries represented in the February 2013 sample. The only exception tothis general rule is the average cost of standalone offers in the second basket (512-1024Kbps incl.), which is however only slightly higher in the EU27 compared to the nonEU.

B1 B2 B3 B4 B5 B6 B7 B8

144-512 Kbps 512-1024 Kbps 1-2Mbps 2-4Mbps 4-8Mbps 8-12Mbps 12-30Mbps + 30Mbps

EU15 54,88 35,02 26,76 29,68 25,61 27,89 24,40 32,37

NMS 13,51 16,11 21,44 21,72 25,68 22,07 20,34 30,59non EU - 22,88 28,00 28,89 27,76 32,88 33,07 42,26

EU27 31,90 25,57 23,63 24,82 25,64 24,98 22,60 31,58

Al l regi ons 31,90 24,60 24,91 26,07 26,33 27,46 25,63 34,67

EU15 - 35,64 42,02 39,53 34,00 34,97 33,13 38,76

NMS 56,35 37,59 36,99 42,75 36,12 36,94 39,05 48,57

non EU - 39,57 41,33 47,13 43,50 47,93 46,77 65,67

EU27 56,35 36,73 39,28 41,14 34,70 35,96 35,50 43,02

Al l regi ons 56,35 37,74 39,92 43,35 37,84 39,06 38,72 50,35

EU15 - 18,03 - 20,16 30,96 35,11 40,05 42,99

NMS 32,55 18,77 20,73 36,33 30,41 35,03 28,92 34,87

non EU - 33,17 55,18 42,40 46,51 57,56 51,57 69,28

EU27 32,55 18,62 20,73 33,63 30,61 35,06 34,19 38,29

Al l regi ons 32,55 25,09 37,96 37,62 36,79 43,71 39,77 50,29

EU15 - 25,22 45,37 27,35 44,47 57,64 46,28 52,77

NMS 59,77 46,28 47,47 44,37 46,68 47,53 41,03 47,75

non EU - 59,00 66,53 59,05 65,09 64,10 65,99 74,22

EU27 59,77 42,77 47,01 41,94 45,58 51,69 43,87 50,45

Al l regi ons 59,77 50,15 53,98 49,07 52,08 55,99 49,90 57,06

Bundled offers including "Internet + telephony + television"

Standalone "Internet" offers

Region

Bundled offers including "Internet + telephony"

Bundled offers including "Internet + television"

Lowest average per basket

and bundle type

Highest average per basket

and bundle type



12


0 . 1 . 2 O FFERS FROM I NCUMB ENTS VS OFFERS FROM N EW ENTRA NTS

When comparing the average Broadband Internet Access Cost of offers from incumbentISPs with the average of all ISPs (based on tables from chapters 4 and 5, sections d and

e), we can conclude that average cost of the incumbents is most often higher than(or equal to) the average for all offers, with some exceptions in EU15 and non EUcountries:

− Standalone offers from incumbents are on average less expensive in basket 4 (2-4Mbps incl.), both in the EU15 and non EU countries;

− Bundles including Internet and Fixed Telephony services, offered by incumbents areless expensive in the EU15 for basket 3 (1-2Mbps incl.) and in non-EUR countriesfor basket 8 (+30Mbps);

− Bundled offers including Internet and Television services are on average the leastexpensive when offered by incumbents in 3 out of 8 baskets in non-EU countries(i.e. basket 3 (1-2Mbps incl.), basket 6 (8-12Mbps incl.) and basket 8 (+30Mbps))and only in basket 8 in the EU15;

− Finally, triple play offers (including Internet, Fixed Telephony and Television) withthe highest speeds (basket 8 (+30Mbps)) are in the non EU countries on averagethe least expensive when offered by incumbent operators.

Depending on the basket and the type of offers, the number of cases in which incumbentoperators emerge as the least expensive ones varies between 4 out of 38 countries (forthe standalone offers with download speeds above 30Mbps) and 11 out of 24 countries(for bundled offers including internet, telephony and television services with a downloadspeed of 4-8Mbps incl.)2. Globally, it can be observed that the proportion of leastexpensive offers from incumbent ISPs is generally higher for the baskets withthe lowest speeds (i.e. baskets 1 to 4, with download speeds up to 4Mbps incl.) 3.

These are also the baskets with a lower number of offers per country.

In some countries, offers from incumbent ISPs tend to emerge more frequently as theleast expensive ones. For example, in California, offers from the incumbent emerge as theleast expensive ones , for all types of offers, in nearly all the 7 baskets where offers areavailable for this country. The same situation can also be observed in Canada where offersfrom incumbents are the least expensive ones in 4 out of the 5 baskets in which offers areavailable for standalone; in 3 out of the 4 baskets for double play offers including Internetand Television services and triple play offers including Internet, Fixed Telephony andTelevision; and in 2 out of the 4 baskets for bundles including Internet and FixedTelephony. In Europe, offers from the incumbent in Finland are systematically the leastexpensive ones in all the baskets in which offers are available for standalone offers,bundles including Internet and Fixed Telephony, and bundles including Internet andTelevision.

2 Note that the first basket (144-512Kbps incl.) has not been considered here since these offers are only available

in a limited number of countries: 9 countries for standalone offers, 2 countries for bundles including “Internet andTelevision” and “Internet, Fixed Telephony and Television”, and only one country for bundled offers including “Internet and Fixed Telephony”. 3 An exception is nevertheless observed for bundled offers in basket 2 (512-1024Kbps incl.) where the proportion

of incumbents offers amoung the least expensive per country is relatively low (between 10% for bundles

“Internet+Television” and 27% for those with “Internet+Fixed Telephony+Television”).



13


0 . 1 . 3 R ELAT I ONSCH I P BETW EEN BROADBAN D SPEED AND MONTHLY

CHARGES

The pattern, according to which the charges systematically increase as the downloadspeed increases, is less and less valid.

Indeed, it has been observed that the cost of higher speeds are systematically higher inonly very few countries and in these countries only for one particular kind of offers (e.g.

“standalone internet” offers in Iceland, Liechtenstein and the Netherlands, “Internet +Fixed Telephony” offers in Malta and Norway, “Internet + Television” offers in Canada,

Czech Republic and New York, “Internet + Fixed Telephony + Television” offers inCanada).

To sum up, in most countries, it still can be considered that higher download speedglobally correspond to higher charges, but exceptions to this pattern (for one or morebaskets) are more and more frequently observed. For example, for all types of offers, Estonia follows the pattern except for one basket.

Finally, in countries such as Japan, Latvia, Lithuania, Romania and Sweden offers with thehighest speeds can be less expensive than offers with lower speeds . This could indicate alow transparency of the market; it can also be caused by regional availability or it maycome from new technology developments (DOCSIS 3.0 for cable offers and deployment ofFTTC and FTTH networks).

0 . 1 . 4 R ELATI ONSCH I P BETWEEN TECHN OLOGI ES AND MONTH LY CHARGES

The analysis does not show unambiguously that where, in a given country, xDSL, Cable aswell as FTTx (or Ethernet) based access are offered (i.e. ‘multi-platform countries’), pricesare generally lower compared to countries where only one technology is offered (i.e.

mono-platform countries).

Regarding standalone offers, in 44 cases, all above-mentioned technologies were availablefor a specific basket in a specific country in 2013 (i.e. as in 2012). From all these cases, noconclusion can be drawn on which technology is generally the least expensive in a ‘multi-platform country’ since the xDSL offer was the least expensive one 10 times, cabletechnology 11 times, FTTX 14 times and Ethernet 9 times. It is also interesting to notethat these 44 cases are observed in 26 different countries; meaning that the availability ofall technologies is most often limited to only a verylimited number of baskets per country(generally 1 or two)4.

Still for standalone offers, in more than two thirds of the cases where xDSL and Cabletechnologies, but no FTTx, were offered, the Cable median offer was less expensive than

the xDSL median offer. This confirms the trend observed since February 2011 that ISPsproviding internet over cable technology have become more competitive (compared toOctober 2009).

It can also be observed that when, in a specific country for a specific basket, offers areprovided through two different technologies among which FTTx, in most of cases, the FTTXmedian offer was less expensive than the Cable median offer or the xDSL median offer.This indicates that ISPs providing internet over FTTx are becoming more and morecompetitive compared to the two other technologies.

4 Some exceptions are Slovenia where multi-platform services are provided in 5 out of the 8 baskets for which

offers are available, Latvia (in 3 out of 7 baskets), Lithuania (in 3 out of 8 baskets) or Hungary (in 3 out of 8

baskets).



14


0 . 1 . 5 C OST OF ADD I NG A F I XED OR MOB I LE SERV I CE

The median additional cost for adding a fixed or mobile service varies greatly betweencountries (cf. Section 6.2.1). In genreal, it can be concluded that the median cost

for adding a service (whatever the service) is lower in the EU27 than in the non-EU countries included in our study.

Compared to the BIAC 2012 study and as decribed in the table below, the average median

additional cost per service has remained rather stable only for Fixed Telphony. Regardingthe other services, a significant increase in prices is observed for Mobile Telephony

(around 20%) and Mobile Internet (around 10%), while a decrease by about 10% is notedfor Television.

Table 2: Median additional cost per service in February 2012 and 2013 for all countries in the sample and

expressed in EUR/PPP, and variation in %.

Contrary to what was observed in 2012, the additional cost for both Mobile Telephony and

Mobile Broadband has increased systematically in all four regions (with one exception forthe additional cost for Mobile Internet, which slightly decreased in the EU27).

Nevertheless, as in 2012 and contrary to what was observed in 2011, 2013 study resultsshow that the median cost for adding mobile services (Mobile Telephony and MobileBroadband) is not necessary higher than the median additional cost for fixed services(Fixed Telephony and Television). Globally, Television is the cheapest service that can be

added, closely followed by Mobile Internet. However Television and Mobile Internet are themost expensive additional services in the EU15 while Fixed Telephony is the least

expensive one.

0 . 1 . 6 M I SCELLANEOUS

Most offers in the sample are unmetered, which means that an unlimited volume of datacan be downloaded at any time (cf. Section 2.5.6). In cases where both metered andunmetered offers are available, no overall conclusions can be drawn as to whichtype of offers are the least expensive. Indeed, the situation is very different between

countries and/or between baskets.The evolution over time of the median charges indicates an increase of costs betweenFebruary 2012 and February 2013, at least for the two highest baskets (i.e. for basket 7

(12-30Mbps) and basket 8 (more than 30Mbps)). This implies a break in the trend thatwas observed since 2009, which could be explained by the following elements:

- For the 12-30Mbps basket: 1) increased speeds (e.g. from 16Mbps to 25Mbps)leading to higher prices, 2) increased recurring prices between 2012 and 2013 forthe same product, and 3) less discounts (one time discounts and also recurringdiscounts).

- For the +30Mbps basket: generally speaking: large increase in the number of offerscompared to 2012 (+20%). More detailed analysis shows : 1) several countries



15


that in 2012 did not have offers in this basket, are now represented with severaloffers (with on average a rather high price), 2) in several countries, the number ofoffers has increased significantly and these are most often the countries with higherprices, 3) significant increase in the number of offers with speeds over 100Mbps(from 180 offers in 2012 to 307 offers in 2013).

Regarding the actual costs paid by consumers, it is concluded that for around 70% ofall offers that were analysed in detail5, the total monthly BIAC (Broadband Internet AccessCost – see Section 6.3.1 ) is more expensive than the basic recurring charges,

This indicates that several additional charges (e.g. non-recurring charges, line rental orcable TV subscription charges and additional charges for additional internet and fixedtelephony) need to be systematically taken into account in order to approximate actualcosts paid by consumers.

0 . 2 . F I N D I NGS REGARD I NG THE COMMERCI A L I S A TI ON OF OFFERS

0 . 2 . 1 I NCREASED AVA I L AB I L I T Y OF BUNDLES

In February 2013, over 50% of the offers for which prices were collected contain otherfixed services in addition to the Internet access (Fixed telephony and/or Television). Thistrend to bundle offers can be observed in nearly all countries. In some countries, such asSweden, some ISPs (e.g. TeliaSonera and Bahnhof) stimulate the consumer choicetowards bundled offers by providing bundles at a lower (or same) cost than standaloneoffers. Some other ISPs have simply decided to no longer provide standalone offers and tofocus only on bundled offers (e.g. Orange, Free, Numericable and Bouygues Télécom inFrance; O2, Vodafone, United Internet and Versatel in Germany; PT Comunicações,

Cabovisao, Optimux, Vodafone, ZON/TV CABO in Portugal; ONO, Jazztel, Vodafone andOrange in Spain).

As in February 2012, the bundle including Internet Access and Television service is theleast available one in February 2013. It is only offered in 33 countries (of which twelve arenon EU), compared to 38 countries for Internet + Fixed Telephony bundles and also 37 forInternet + Fixed Telephony + Television bundles.

In February 2013, double play bundled offers including either Fixed Telephony orTelevision services were on average more expensive than standalone offers. Moreover,triple play offers including both Fixed Telephony and Television were on average moreexpensive than double play offers.

Another trend that can be observed is that more and more ISPs include mobile services in

the bundles (Mobile Telephony and/or Mobile Broadband). The data collection brought tolight that bundles including Mobile Internet (as the only mobile service or in combinationwith Mobile Telephony) are more frequently available than bundles including MobileTelephony. Bundled offers including mobile services can be provided with internet accessonly, but can also be combined with other fixed services. Regarding this, it can beconcluded that, as in 2012, more than 30% of bundles including mobiles services areprovided in combination with internet access and Fixed Telephony, more than 30% withinternet access, Fixed Telephony and Television, around 25% with internet access only,and around 15% with Television.

5

I.e. Standalone offers and bundles including fixed services only.



16


0 . 2 . 2 B RAND I NG OF BROADBA ND OFFERS BY THE SAME COMPAN Y GROUP I N

D I FFERENT EU COUNTRI ES

Some ISPs in the sample are part of company groups that are present in several EUcountries. Different commercial strategies can be used by these groups, a distinction canbe made between two major approaches:

- Company groups in which different offers are provided across the differentEuropean countries. For example6:

Deutsche Telekom group is represented in 8 countries in the sample(Croatia, Czech Republic, Germany, Greece, Hungary, FYROM, Hungary,Romania and Slovakia)

Vodafone group is represented in 6 countries in the sample (Germany,Iceland, Ireland, Italy, Portugal and Spain);

Orange Group is represented in 5 countries in the sample (France,

Poland, Slovakia, Spain and United Kingdom);

O2/Telefonica Group is represented in 4 countries in the sample (theCzech Republic, Germany, Spain and the United Kingdom);

Tele 2 Group is represented in 3 countries in the sample ( Austria, theNetherlands and Sweden);

Telenor Group is represented in 3 countries in the sample (Denmark,

Norway and Sweden)

- Company groups in which the same kind of offers is provided by all ISPs in thegroup:

Blizoo Group is present in 2 different countries (Bulgaria and FYROM ).Some offers are similar in both countries, for example the packages Smart,Extra, Premium, and standalone Net offers. However, download speeds arevery different between both countries (varying between 25 and 150Mbps inBulgaria and between 6 and 50Mbps in FYROM ) and total monthly chargesalso differ from one country to another (for example: the monthly chargesfor the offer “Net 50” are around 23EUR/PPP in Bulgaria and around48EUR/PPP in FYROM ).

UPC Group is active in 9 European countries ( Austria, Czech Republic,Hungary, Ireland, Netherlands, Poland, Romania, Slovakia and Switzerland ).ISPs which are part of the group provide the same type of offers (i.e. “Fiber

Power”) in all of these nine countries. However, differences in terms ofspeed and price can be observed between these offers across countries. Thefollowing table summarises, for each offered speed (cf. Name of the offer),the countries where the offer is available, as well as the median, minimumand maximum monthly charges observed:

6 Note that these groups can be active in more countries that those listed here. Indeed, the countries cited above

are limited to those for which the company groups have an ISP selected as part of the sample required to reachthe 90% market share (cf. section 2.1).Examples of other countries were these company groups are active are e.g. Austria, the Netherlands or the

United Kingdom for Deutsche TeleKom; the Czech Republic , Greece or Malta for Vodafone, etc.)



17


Note that UPC group is part of the larger group “Liberty Global” that alsoholds 3 other ISPs in the sample (Telenet in Belgium since 2007, UnitymediaKable in Germany since 2010 and Virgin Media in the United Kingdom sinceJune 2013). These three ISPs however do not offer these same Fiber Powerproducts to their clients.

0 . 2 . 3 P UB L I C AVA I L AB I L I T Y OF PRI CI NG I N FORMAT I ON

Princing information is more and more often not directly indicated on provider’s websites.This is clearly illustrated by the two following examples:

‐ When offers are very different from one region to another (e.g. the offer itself is not

available everywhere, the technology, speed and/or the price are different), it isoften required to introduce a specific address for obtaining information on available

offers and princing.

‐ Some providers require that potential customer leave contact details on the websiteof the ISP and then contact directly individual customers in order to make a

(customised) proposal.

0 . 2 . 4 I ND I CA T I ON OF “ B EST D EAL”

More and more ISPs indicate on their website their “Best deals” which are supposed to bethe offers presenting the best quality-price ratio or the offers to which most of thecustomers subscribe.

Indicating their “Best deals” allows ISPs to draw the attention of potential customers on a

particular offer and, to some extent, to drive the customer choice towards a product that,perhaps, he would not have chosen by himself.



18


0 . 2 . 5 C ONT I NUAL PROMOT I ONS

In Austria, the regulator indicated that the incumbent ISP (A1 Telekom Austria) has three"promotions" every year, each covering a period of 3 months (Christmas, spring, summer)

and separated by one month. As a consequence, the "promotional prices" should beregarded in this case as the regular prices since most people subscribe to internet servicesduring promotions. Similar continual promotions can also be observed in other countries.

0 . 2 . 6 A VA I LAB I L I TY OF SATELL I TE OFFERS I N THE SAMPLE

In February 2013, 35 offers based on satellite technology were collected from the ISPswithin the sample described in Section 2.5. Three of these offers have been excluded fromthe analysis (1 offer in Bulgaria and 2 offers in Spain) as they have total monthly chargesof over 150 EUR/PPP. The total number of satellite offers in the sample has decreasedcompared to February 2012 (44 offers were collected), but the proportion of satellite offers

in both sample has remained stable (around 1%).However, the average speed of available satellite offers has once again evolved comparedwith the previous data collections. Indeed, the average download speed of offers based onsatellite technology had increased from 1,9Mbps in 2011 to 4,4Mbps in 2012, and is nowreaching 10,9Mbps in 2013.

Regarding the average non-recurring charges linked to these satellite offers (mainlypurchase of modem, installation and activation) , an increase by around 6% is observed.More precisely, the non-reccuring charges have increased from around 365 EUR/PPP(corresponding to 10.11 EUR/PPP per month) to 385 EUR/PPP (corresponding to 10.69EUR/PPP per month) between 2012 and 20137.

7 Compared to February 2011, the value for February 2013 has increased by around 25% ( fromaround 310

EUR/PPP to 385 EUR/PPP).



19Broadband Internet Access Cost


1. INTRODUCTION

This is the 2013 comparative study on the Broadband Internet Access Costs in 27 MemberStates of the European Union as well as Canada, Croatia8, Iceland, Japan, South Korea,Liechtenstein, FYROM, Norway, State of California, State of Colorado, State of New York,Switzerland and Turkey. It is based mainly on information collected in the period betweenFebruary 1st and 15th, 2013. Where appropriate, the information for this period has beencompared with the similar information that was previously collected by VAN DIJK

MANAGEMENT CONSULTANTS in February 2011 and February 2012.

1 .1 C ONTEXT OF THE STUDY

In 2005 the European Commission (Directorate General for Information Services) launchedthe “i2010 – A European Information Society for growth and employment” initiative. i2010was a policy framework laying out broadband policy guidelines for the information societyand media up to 2010.

Under this initiative the Commission carried out a first series of Broadband Internet AccessCosts (BIAC) studies.

The European Commission launched a new strategy on Information Society in 2010, the “Digital agenda for Europe” 9, which aims at promoting high-speed internet and deliveringsustainable economic and social benefits from a digital single market.

The agenda defines several priority action areas, among which the provision of fast andultra-fast internet access for all10. European competitiveness is highly dependent of awidely available and competitively-priced broadband internet access. The objective is thusto make broadband accessible to all Europeans by 2013, and to provide universal internetaccess at speeds above 30 Mbps by 2020, with over 50% of households subscribing tointernet connections above 100 Mbps.

As part of this initiative, the Commission wishes to pursue the monitoring of broadbandinternet access offers. This report represents the third report of a new series of BIACstudies11.

8 Croatia joined the EU on 1st July 2013. However, to keep consistency with previous reports and to ensure

comparability of time series, this report uses the categories prior of the accession of Croatia to the EU.9 Digital Agenda website: http://ec.europa.eu/information_society/digital-agenda/index_en.htm

10 Communication from the Commission to the European Parliament, the Council, the European Economic and

Social Committee and the Committee of the Regions, A Digital Agenda for Europe, COM(2010) 245, 19 May2010

11 The first report of the new series is available at: https://ec.europa.eu/digital-agenda/sites/digital-agenda/files/study_broadband_access_costs_0.pdf and the second first report of the new series is availableat: https://ec.europa.eu/digital-agenda/sites/digital-agenda/files/BIAC-2012-Final%20report.pdf





1 .2 C HAN GES I N THE METHODOLOGY I NTRODUCED S I NCE THE B I A C 2 0 1 1 STUDY 12

1 . 2 . 1 C HAN GES I N TH E SCOPE OF THE STUDY

Changes were introduced in 2011 in terms of:

Geographical coverageFive additional countries are added to the scope: Croatia, Liechtenstein, FYROM,Switzerland and Turkey.

Market coverage

The targeted market share for European countries is increased from 80% to 90%,with a maximum selection of 8 ISPs per country.

Product coverage

Standalone Mobile Broadband Internet Access offers are no longer collected.

Bundles including mobile services as complementary service, i.e. Mobile Telephonyand Mobile Broadband, are now also systematically collected. The analysis of theseoffers is however restricted to the comparison of the median additional cost forthose services (cf. Chapter 6).

The standard contract duration of selected offers has changed from 12 months to36 months.

Completeness of data collected Parameters referring to the geographical coverage of ISPs and to the geographicalavailability of offers are now systematically collected and included in the analysis.

All available discounts and extra charges are collected separately from standardadvertised prices, while previously only long-term recurring discounts (minimum 12months) were collected and directly included in the monthly recurring charges (cf.paragraph 3.1.3).

Information regarding fair use policy is collected and offers with explicit fair use involume of download are assimilated to metered offers.

1 . 2 . 2 C HAN GES I N THE ASSUMPT I ONS FOR CALCULAT IN G THE B I A C

Compared to the 2007-2009 BIAC studies, changes have been applied to:

Classification of offers Baskets have been modified in order to match the trend for increased speeds:Previous baskets 6 (8Mbps-20Mbps) and 7 (20+Mbps) were replaced by baskets 6(8-Mbps-12Mbps), 7 (12Mbps-30Mbps) and 8 (30+Mbps) (Cf. paragraph 3.2.1.a).

12 The report for the BIAC 2009 study is available at: http://ec.europa.eu/information_society/newsroom/cf/document.cfm?action=display&doc_id=675





Normalisation of offers Normalisation parameters for Fixed Broadband Internet Access and Fixed Telephonywere modified: minimum volume of data was lowered, while the proportion of callstowards fixed and mobile networks was changed to increase calls towards fixednetworks (Cf. paragraph 3.2.1.b).

Normalisation parameters for mobile services were added (Cf. paragraph 3.2.1.b).

Components of the BIACNon-recurring charges were divided over a contract duration of 36 months, whichrepresents the duration of a standard EU consumer.

Line rental or cable TV subscription charges have been added to the monthly BIAC.The original idea was to present both the costs with and without line rental;however, the availability of products that do not require the payment of line rentalhas rendered this split obsolete. The option chosen in this report is thus to add the

cost of the line rental to the monthly calculation only when this payment ismandatory.

Discounts and extra charges were included on a case-by-case basis (Cf. subsection3.1.3).

1 . 2 . 3 C HAN GES I N TH E METHODOLOGY FOR ANALYS I S OF THE B I A C

Finally, the following changes have been applied since 2011 for analysing the BIAC:

Comparison on a per-basket basisAnalysis of offers within the same basket is now done both at the level of all ISPsand at the level of services provided by incumbents only.Over time comparisons look at median offers of the current and the latest sampleonly.

Comparison of the median additional costThe median additional cost for adding fixed or mobile services to BroadbandInternet Access offers was calculated and compared (cf. Chapter 6).

1 .3 S COPE AND L I M I TS OF THE STUDY

1 . 3 . 1 S COPE OF THE STUDY

“Broadband Internet Access” is defined as an access assuring an always-on service withspeeds in excess of 144 kbps13. This speed is measured in download terms.

13 This definition of “Broadband Internet Access” is consistent with the definition used in the 15th Implementation Report of the European Commission (cf.http://ec.europa.eu/information_society/policy/ecomm/doc/implementation_enforcement/annualreports/15threport/15report_part1.pdf , p. 27 and in the DAE-scoreboard 2012 (cf.http://ec.europa.eu/information_society/digital-agenda/scoreboard/docs/2012/Scoreboard%20-%20Progress%20Report.pdf ). It should be noted, however, that it was observed that the lowest broadbandaccess speed equalled 256kbps.





The identification of the different broadband offers is limited to those intended forresidential subscribers. Business packages or offers for professional users only are nottaken into account. Note however that residential packages are also available to and usedby small and medium enterprises (SMEs) as the speeds are also satisfying the needs ofthese customers. Furthermore, the study only deals with supplies at retail level, and not atwholesale level.

The study covers 38 countries: the 27 Member States of the EU, Canada, Croatia, Iceland,Japan, Liechtenstein, FYROM, Norway, South Korea, Switzerland, Turkey and the USA. Forthe USA, three different States have been selected based on their population density: NewYork, California and Colorado. The two first States have a highly developed broadbandaccess supply, whereas Colorado’s is less developed.

1 . 3 . 2 . L I M I TS OF THE STUDY

It should be noted that the comparison of Broadband Internet Access Cost as presented inthis report is characterised by a number of limitations. The main limitations can besummarised as follows:

1 . T h e b a si s f o r t h e c om p a r i so n i s l i m i t e d t o a n um b e r o f p a r a m e t e r s a n dc h a r a c t e r i s t i c s .

It was observed that the cost structures for broadband access services can be verycomplex14 which means that costs as well as the service itself can vary depending on abroad set of parameters (e.g. location of the client in terms of a specific city or evenstreet, time of day for the consumption of additional downloadable volume, distinctprices or speeds for local or international content, usage of the ISP of its own network

or not, etc.). Furthermore, it is difficult to include the value of qualitativecharacteristics (e.g. level of protection, available webspace, etc.) in a quantitativecomparison exercise (i.e. based on the cost of the service).

2 . T h e s t u d y i s li m i t e d t o a t a r g e t e d c o v e r a g e o f 9 0% 1 5 o f t h e m a r k e t .

Given the often very high number of ISPs representing the remaining 10% of themarket, it was deemed not to be feasible to cover the market fully. For non-Europeancountries, a market share of 80% is targeted.

3 . T h e st u d y p r e s e n t s a n o v e r v i ew o f w h a t o f f e r s a r e a v a i la b l e , n o t o f w h a t i sa c t u a l ly c o n s um e d b y t h e c u s t o m e r s .

As no information is available on the volumes actually sold of each offer in the sample,no weight could be attributed to the different offers for which data is collected for thesame country. Furthermore and as a consequence, no weight other than the number ofoffers available could be given to the baskets defined in paragraph 3.2.1.a.

14 Some ISPs provide offers for which the costs are ‘to be negotiated’ or ‘subject to deal’. As this study relies onprice information that is publicly available and confirmed by ISPs, such offers have not been taken intoaccount. No evidence could be found of the prices obtained in such negotiations.

15 For some countries (e.g. Bulgaria, Hungary, Lithuania), due to a significant fragmentation of the market, itwas observed that the number of ISPs globally representing at least 90% of the overall market was extremelyhigh. In those cases, a few small market players were included in the sample of ISPs to ensure that it wouldbe as representative as possible.





4 . T h e s t u d y l o o k s a t a d v e r t i s e d s p e e d s , n o t a c t u a l s p e e d s .No information is available on the actual speed of each individual offer, in particular asmost often the actual speed depends on the location of delivery and the number of

customers sharing the access. The European Commission has launched a separatestudy to measure the difference between advertised and actual speeds16.

5 . T h e s t u d y i n c l u d e s o n l y c e r t a i n d i s c o u n t s a n d e x t r a c h a r g e s .

Promotions and extra charges are only considered in the comparison when they areaccessible/supported by all customers subscribing to the offer during the period of datacollection and if they correspond to default presentation of offers (cf. subsection 3.1.3).

6 . T h e n o r m a l is a t io n o f m e t e r e d o f f e r s ( c f . p a r a g r a p h 3 . 2 .1 . b .) i s b a se d o nt h e o r e t i c a l p a r a m e t e r s .

As for the metered offers no information is available on the actual consumption(especially in terms of downloaded volumes and the average number of hours that theInternet was accessed), theoretical normalisation parameters have been defined.These parameters can be considered to be best estimates for the average meteredoffer in a specific basket, but could not be checked against actual consumptionstatistics.

This theoretical normalisation cannot always be attained because of constraints thatoccur in reality; e.g. the theoretical parameters cannot be reached because ofrestrictions in the form of a maximum usage (i.e. a strict maximum) in termsof downloadable volume (e.g. in Hungary, FYROM, Poland, Slovakia and the UK), andthe ‘fair use principle’ 17.

As the minimum service level imposed by our normalisation parameters cannot bereached in such cases, the offers concerned have not been included in the sample andwill therefore not be taken into account when determining the least expensive ormedian offer per country.

These limitations should not be confused with maximum invoice (strict maximumamount on the monthly invoice, e.g. in Canada and Turkey): in this case the invoicelimit does not prevent the user f rom obtaining the minimum service level as defined foreach basket.

7 . T h e 8 b a s k e t s t o w h i c h t h e o f f e r s a r e al lo c a t e d f o r t h e c om p a r i so n o f t h e

b r o a d b a n d a c c e s s co s t s g r o u p o f f e r s w i t h c o n s i d e r a b l e t e c h n i c a l d i f f e r e n c e s .

A trade-off had to be made between limiting the number of baskets to a reasonablenumber and defining baskets that are suitable for all of the countries included in thestudy, independent of the degree to which the broadband Internet service market isalready developed in these countries. Consequently, it can be observed that within onebasket, the cost of offers with relatively divergent speeds is compared.

16 https://www.samknows.eu/index.php/ 17 The fair use principle is used by ISPs to limit download volume of a broadband internet offer by fixing an

upper limit, considered as a reasonable monthly download capacity for private use. Once this limit is attained,the ISP has the right to lower the speed of the internet access or charge a fee for additional downloads.





8 . Fo r I SP s f o r w h i c h n o s t a n d a l o n e o f f e r s w e r e a v a i la b l e , c h e a p e st b u n d l e do f f e r s w e r e a l s o co n s i d e r e d a s s t a n d a l o n e o f f e r s .

Whenever an ISP only offers bundled offers, it was considered that a customer willing

to purchase a standalone Internet Access offer would purchase the least expensivebundled offer in the targeted speed category, without additional consumption forservices other than Internet Access (no normalisation required). These offers havebeen identified in the database with the mention “name of the offer – Proxy for

standalone offer”.

9 . F o r I S P s f o r w h i c h o n l y b u n d l e s i n c l u d i n g m o b i l e s er v i c e s a r e a v a i l a b l e , t h e s eo f f e r s h a v e a l s o b e e n c o n s i d e r e d i n c a l cu l a t i o n s f o r f i x e d b u n d l e d o f f e r s ( c f .Ch a p t e r 5 ) .

Following an issue raised by an NRA, a relatively new trend was noticed in February2013: nowadays, in some countries, mobile services (i.e. mobile internet and/or mobiletelephony) are automatically included as options18 within packages with fixed services,which means ISPs are not (or no longer) offering packages that only include fixedservices. In light of the methodological approach of this study, this could lead to theexclusion of these countries or ISPs from the analysis presented in chapter 5 regardingthe cost for bundles. Indeed, as mobile services are only considered as additionalservices in this study, all the offers that include mobile services are excluded from thecalculation of the median and the least expensive offers, which discriminates ISPs notproviding packages without mobile services19.

To remedy this issue and ensure that all countries and all ISPs are taken into accountin the calculations for bundles when such fixed services are actually available, it hasbeen decided, for the BIAC 2013 database, to verify at ISP level that the fixed-servicesonly equivalent of offers including mobile services is also represented in the sample of

‘fixed services only’ bundles. If this is not the case, these offers are duplicated in thedatabase without additional consumption for mobile services (much like the approachregarding proxies for standalone offers, cf. limit n° 8 presented above). These offershave been identified in the database with the following mention, according to thespecific situation “Name of the offer- Free mobile internet option available” (i.e. themobile internet option is offered for free and users cannot refuse it), “Name of the offer– Mobile internet option available” (i.e. the mobile internet is offered in a package andusers cannot refuse it) or “Name of the offer - Mobile telephony option available” (i.e.the mobile telephony is offered in a package and users cannot refuse it).

1 0 . T h e p a c k a g e s in c l u d e d i n t h e s t u d y a r e l i m i t e d t o t h e ‘ p r e - d e f i n e d ’p a c k a g e s ( i n c o n t r a s t t o t h e ‘à l a c a r t e ’ p a c k a g e s ) .

Several ISPs offer bundled offers ‘à la carte’, i.e. the customer can define a level ofconsumption for each individual service included in the package (e.g. combination of avolume of mobile call minutes, fixed call minutes, download speed for broadbandInternet access, number of TV-channels). Including a cost for all of these packageswould require defining multiple profiles for the additional services, which would thenneed to be combined in different ways with the baskets defined for the broadbandInternet access service. This exercise is considered to be outside the scope of thisstudy. However, whenever pre-defined packages with different levels of service were

18 For example free mobile internet option in Portugal or Spain, or the automatic deliverance of a SIM card for

mobile telephony in Luxembourg.19 Indeed, as explained for the proxy for standalone offers, a customer willing to purchase a bundle with fixed

services, would purchase the cheapest bundle with mobile services that includes the desired fixed services ifno such ‘fixed services only’ bundle does exist.





available, all relevant packages20 were considered (e.g. packages with limited orunlimited telephony service included, with analogue or digital television service, etc.).Finally, the possibility of obtaining simultaneously multiple single services at one ISPhas not been considered in case this was not presented as a package. This implies thatpossible (negotiated) reductions that could be obtained in this case were notconsidered.

1 1 . A s t h e c o s t o f t h e b r o a d b a n d I n t e r n e t a c ce s s se r v i ce c a n n o t b e i so l a t e d i nc a s e o f a b u n d l e d 21 o f f e r , t h e c o s t s o f b u n d l e d o f f e r s a r e a n a l y s e d g l o b a l l y .

The increased offering of ‘pre-defined’ packages renders breakdown of total cost intothe various services included impossible. Even if the study analyses the medianadditional cost for adding a service, this median additional cost can however not beassimilated to a breakdown of costs into individual services.

In conclusion, it should be stressed that this study is not exhaustive. Consequently, it ispossible that offers less expensive than those presented in this study are available on themarket.

Also, in such a dynamic market, it is possible that some prices are out-of-date from theday the report is published. It is therefore important to keep the date of the data collectionin mind when making use of the data.

20 Relevance was assessed in relation to the normalisation parameters for the additional services. For example,since the normalisation parameter for the Mobile Broadband service is set at 500 MB downloadable volumeand where 2 packages with respectively 1 GB and 5 GB Mobile BB volume are available, only the first packageis included in the sample.

21 The offers in the BIAC study include both “Internet Access only offers” (or “non-bundled offers”) and “bundledoffers” (i.e. including services other than Internet Access). The name “unbundled offers” will not be used asthis refers to broadband access provided by alternative operators by means of (wholesale) LLU access. Thewholesale products based on which the retail broadband internet access service is offered are not relevant forthe BIAC study.





2. METHODOLOGY FOR THE DATA COLLECTION

The data collection for the Broadband Internet Access Costs comparison exercise firstlyrequires a selection of ISPs per country. After that, detailed information can be collectedfor each of the individual relevant offers of the selected ISPs.

The following sections present the approach for the selection of the ISPs and the offers.Furthermore, an overview of the selected ISPs and the technologies offered by these ISPsis presented, as well as an indication of the high level composition of the offers in oursample.

This report handles data collected in February 2013. This relates in fact to the ninth datacollection exercise. Comparable data as presented below had previously been collected inApril 2007, October 2007, April 2008, October 2008, April 2009, October 2009, February2011 and February 2012. When possible, data collected in February 2013 is compared inthis report to data of February 2011 and February 2012.

2 . 1 . S ELECT I ON OF I SP S

2 . 1 . 1 . C R I TER I A A PPL I ED FOR THE SELECTI ON OF THE I SP S

For each of the 38 countries, the top Broadband Internet Services Providers, ranked by

number of subscribers, have been identified, and the largest ISPs representing globally atleast 90% of the overall national market were selected. For non-European countries, amarket share of over 80% was reached.

Whenever a second criterion was necessary to choose between several ISPs, e.g. in thecase two ISPs have an equivalent market share, the choice took technological aspects andgeographical distribution into account, e.g. prefer a cable operator when previouslyselected ISPs use xDSL and FTTx technologies.

The ISPs selected are presented in section 2.4. In case a new ISP appears in the list ofFebruary 2013 (compared with the database for February 2012), this one is indicated withan asterisk. Even though the ISPs in the sample are dynamic in terms of offered services

and prices, we could observe that out of the 210 ISPs in the sample in February 2013, 19additional ISPs were included. Furthermore, 17 ISPs included in the sample of February2012 are no longer considered.

For some countries, due to a significant fragmentation of the market, it was observed thatthe number of ISPs globally representing at least 90% of the overall market was extremelyhigh (e.g. Bulgaria, Hungary, and Lithuania). In those cases, a representative sample ofeight market players was selected, including a few small market players to ensure that itwould be as representative as possible.

On the other side, and consistent with the methodology previously applied, at least twoISPs per country are included. However, in no country other than Liechtenstein, there are

in 2013 still ISPs with a market share of over 90%.





The criterion of ‘market share’ for the selection of the “top ISPs” implies that it cannot beexcluded that some ISPs included in the sample do not cover the whole territory of thecountry they are active in. When comparing between countries, these offers are clearlyindicated in the analysis.

As for the BIAC 2011 and 2012 studies and contrary to what was done in both April andOctober 2009, no selection of mobile ISPs was added. Only mobile offers of fixed ISPs andbundles with fixed broadband internet access were considered.

2 . 1 . 2 . I NFORMAT I ON SOURCES

Information coming from a number of sources has been analysed and cross-checked fordefining the sample of ISPs per country. For most of the countries, information on themarket shares per ISP, or on the list of ISPs representing globally over 90% of the total

market, was obtained directly from the National Regulatory Authority (NRA). For othercountries, information was found and cross-checked in various publications and databasesregarding broadband statistics.

The Excel tool accompanying this report and provided to the Commission contains detailedinformation for each country on the sources used for the selection of the ISPs. Given thefact that the use of more general publications or databases indicates that not all requiredinformation could be obtained from a number of NRAs, it was considered more appropriateto treat the individual sources per country as confidential for this report.

2 . 1 . 3 . P ERI OD UND ER CONS I DERAT I ON

The most recent information on the market shares per ISP has been requested andsearched for systematically. In practice, all data concerning the market shares essentiallyrelates to the last semester of 2012.

2 . 2 . S ELECT I ON OF TH E BROADBA ND OFFERS OF THE I SP S

2 . 2 . 1 . C R I TER I A APPL I ED W HEN COLLECT I NG AND SELECT I NG THE

BROADBAN D OFFERS

For all ISPs selected and presented in section 2.4, information was collected for all theirbroadband offers available to residential subscribers, independent of whether they are:

- Standalone or bundled with other services (the categories of bundles22 consideredare: Internet Access + Fixed Telephony; Internet Access + Television; InternetAccess + Fixed Telephony + Television);

- Unmetered or time-metered / volume-metered (cf. subsection 2.5.4);- Based on xDSL, Cable or any other technology (cf. section 2.3).

22 In addition to the three categories of bundles listed here, bundles including mobile telephony and mobilebroadband were also collected. The analysis of these bundles is however restricted to the analysis of themedian additional cost for adding those services to a standalone offer of bundle with fixed services.





It was observed that ISPs in some countries also consider a connection with a speed of128 kbps as a broadband offer. Information on these offers was also collected, but isexcluded from the baskets used for the comparison analysis (cf. paragraph 3.2.1.a). Abrief analysis of these offers is presented in section 4.1.

In total, data on 5,666 offers was collected for February 2013 (i.e. 832 more offers than inFebruary 201223). Out of these, 4 offers have speeds of up to 144 kbps (cf. paragraph3.2.1.a). 20 of all collected offers could not offer the assumed minimum service levelbecause of the system of maximum invoice or maximum usage (cf. paragraph 3.2.1.b).167 offers have a monthly price of over 150 EUR/PPP. Moreover, 1388 offers includemobile services in addition to fixed services (out of which 12 can not offer the assumedminimum service level and 86 have a BIAC over 150 EUR/PPP). Consequently, thecomparison analysis for standalone and bundled offers with fixed services relates to 4,185offers. The analysis of the median additional cost relates to 5,475 offers.24

2 . 2 . 2 . D EFI N I T I ON OF BUND LED OFFERS

In the 2007 databases, no explicit definition for bundled offers was included in the BIACstudy.25 As for the 2008 and 2009 reports, because the comparison methodology has beenextended to include bundled offers, a more detailed definition of what can be consideredas being a bundled offer is provided.

A bundled offer was previously defined by the European Commission as ‘a product whereoperators offer a variety of services for a single overall price, provided through different

platforms for the benefit of consumers’.26 The following paragraphs comment on how thisdefinition has been narrowed or broadened to determine the bundled offers that fall within

the scope of the BIAC study.

Criterion 1: The offer contains a variety of services

Regarding the variety of services included in the bundled offer, three categories of bundlesincluding fixed services are distinguished in the BIAC study. These are:

Internet Access + Fixed Telephony;

Internet Access + Television;

Internet Access + Fixed Telephony + Television.

23 4834 offers including Fixed Broadband Internet Access were collected in February 2012. Of these, 4 had a

speed up to 144kbps and 789 offers included mobile offers. 24 The BIAC comparison analysis excludes offers with speeds less than 144kbps, which cannot offer the required

level of service or which have a monthly cost of over 150 EUR/PPP. Moreover, it only relates to standaloneand bundled offers including exclusively fixed services. The number of offers analysed equals: 5666 totaloffers – 4 offers under 144kbps – 20 offers with insufficient service level – 167 offers over 150 EUR/PPP –(1388-12-86) offers with mobile services = 4185 offers.The analysis of the median cost relates to all bundled offers, including both fixed and mobile services.Therefore, the number of offers analysed is equal to: 5666 – 4 – 20 – 167 = 5475 offers.

25 The only description was limited to ‘packages containing multiple services’. In addition, a distinction has beenmade between ‘pre-defined’ packages and ‘à la carte’ packages with the latter being defined as offers forwhich ‘the customer can define a level of consumption for each individual service included in the package

(e.g. combination of a volume of mobile call minutes, fixed call minutes, download speed for broadband

Internet access, number of TV-channels)’.26 Cf. 12th Implementation Report of the European Commission (cf. http://ec.europa.eu/information_society/

policy/ecomm /implementation_ enforcement/ annualreports/12threport/index_en.htm).





These three categories are the only ones that both include Internet Services and arebought by more than 4% of all households of the EU27.27

The increase of bundles including mobile services, i.e. mobile telephony and mobilebroadband, has favoured their inclusion in the data collection. However, as their purchaseremains rather limited (up to 3% for bundles including internet access and mobiletelephony) and in order to avoid multiplication of bundle types by all possible combinationsof services, their analysis is restricted to a comparison of the median additional cost forthose services.

It is important to note that in the frame of the present study, mobile services areconsidered to be complementary to fixed services, and not a substitute. This implies thatmobile broadband internet was never considered as a standalone product, but only in abundle with fixed broadband internet.

Criterion 2: The cost of the offer equals a single overall price

It was observed that the tariff structures of packages containing multiple services can bevery complex and are not necessary ‘flat’.28 So even if the consumer is receiving onesingle invoice at the end of a period (e.g. per month), the amount due will not necessarilyalways be the same.

As for the previous BIAC studies, the approach was taken that packages containingmultiple services – even if some of the services have ‘metered’ charging – are perceivedas a bundle by the consumer and therefore need to be included in the sample of theselected offers. This implies that a rather large interpretation is given to the above-mentioned definition in the Implementation Report. More precisely, all packages of

multiple services grouped into one invoice are considered bundled offers, independent ofwhether they are fully or partially metered (for the Internet Service included) or limited(for the other services included in the bundle). In case a price discount was offered for thepurchase of multiple single services from the same provider, it was considered that thesecan be assimilated to bundled offers. Also, additional services included free of charge tothe customer were also considered as fully part of the bundled offer.

The only exceptions are the offers that are fully ‘à la carte’; i.e. an offer that enables thecustomer to define the level of consumption of the individual services included in thepackage.

Criterion 3: The services are provided through different platforms

Depending on what is exactly meant by ‘a platform’, it was assumed as for the BIAC 2008study that different services in one bundle could be offered by the same platform. Anexample is the combination of an xDSL Internet Access with VoIP Fixed Telephonyservices. Again, this implies that the definition previously given to 'bundled offers' by theEuropean Commission was interpreted broadly.

27Cf. E-communications Household Survey Special Eurobarometer, European Commission. SpecialEurobarometer 381, Wave EB 76.4, http://ec.europa.eu/public_opinion/archives/ebs/ebs_381_en.pdf (June 2012)

28 Flat costs’ are not a function of a specific volume of a service.





2 . 2 . 3 . I NFORMAT I ON SOURCES

The data required for the BIAC comparison have been collected from primary sources (i.e.

the ISPs), mainly via the information that is published on their websites. In addition, ISPswere contacted directly by telephone or e-mail in cases where further clarificationregarding the published information was needed. All source information used in the studywas saved in pdf or similar format.

For European countries, i.e. EU27 countries as well as Croatia, FYROM, Norway,Switzerland and Turkey, the collected data has been sent to the National RegulatoryAuthorities (NRAs) for validation. For 28 out of those 32 countries29, NRAs reacted andprovided us in several cases with corrections or suggestions for changes in the data.

2 . 2 . 4 . P ERI OD UND ER CONS I DERAT I ON

The majority of the financial and technical parameters for all of the selected broadbandoffers were collected in the period between February 1st and February 15th, 2013 and,when possible, compared with the information in the 2011 and 2012 database (datacollected in the period between February 1st and February 15th 2011, and February 1st andFebruary 15th 2012).

2 . 3 . O VERV I EW OF THE TECHN OLOGI ES I NCLUDED I N THE SELECTED

OFFERS

In the sample of selected offers several technologies for Internet data transmission can beobserved. These are related to Fixed Broadband Internet Access.

‘xDSL’ stands for digital subscriber line and represents a family of technologies thatprovide digital data transmission over the wires of a local telephone network (e.g. ADSL,ADSL2+, SHDSL, …). xDSL technologies allow for a download speed of up to 24 Mbps(ADSL2+) and an upload speed of up to 1 Mbps for asymmetrical DSL, and somewhathigher for symmetric offers (SHDSL). For a number of ISPs, the criterion of speed haspermitted the distinction of networks to be made where fibre is used for the main routesonly and the FTTx networks (see definition below) which allow for higher speeds. Due tothe technology used by VDSL and VDSL2, and the thereby increased speeds offered, these

technologies were classified under FTTx.

‘Cable’ internet works by using TV channel space for data transmission, with certainchannels used for downstream transmission, and other channels for upstreamtransmission. The recent development of new technologies has permitted cable internet toattain speeds comparable to FTTx, in particular thanks to the use of Docsis 3.0 decoders.Download speeds of up to 200 Mbps and upload speeds of up to 100 Mbps can be obtainedthanks to this new standard.

‘Satellite Internet’ uses a satellite in geostationary orbit to relay data from the ISP to itscustomers. Speeds provided are usually lower than offers based on the other technologies.

29 Austria, Belgium, Bulgaria, Cyprus, Denmark, Estonia, Finland, France, Greece, Hungary, Italy, Latvia,Lithuania, Luxembourg, FYROM, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia,Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom.





‘FTTx’, groups Fibre to the Home (FTTH), Fibre to the Building (FTTB), Fibre to the Cabinet(FTTC), … and is defined as a telecommunications architecture in which data transmissionis provided over optical fibre cables extending from the telecommunications operator’sswitching equipment to (at least) the boundary of the home living space or business officespace, cabinet, ... In the case of FTTC, VDSL or VDSL2 is often used for the remainingdistance between the cabinet and the home. FTTx offers are characterised by much higherup and download speeds, and in a number of cases, symmetrical speeds. Among the offerscollected, upload speeds vary usually between 2 Mbps and 100 Mbps, and downloadspeeds between 10Mbps and 200 Mbps, though both lower and higher speeds were alsoobserved.

‘Ethernet’ internet uses area network techniques which provide internet access in a limitedgeographical area such as LAN (local area network), MAN (metropolitan area network, alsocalled Metro internet), WAN (wide area network), etc. For the previous BIAC exercices,these offers were included in the FTTx category mainly because of their high speed and

their frequent symmetry. However, the importance increase in availability of these offersand the fact that the coverage of these networks is mostly limited, has led, for the BIAC2012 study, to the distinction of Ethernet offers as a separate category.

Fixed ‘Plug & Play’ can be used with technologies such as WiMAX. With the exception of ‘WiMAX at home’ 30 these technologies are characterised by the fact that the broadbandInternet access is not limited to a specific location, as opposed to where the Internetaccess is provided through a telephone line, cable or fibre. The name of the category ‘Plug& Play’ refers to the ability of a computer system to configure automatically expansionboards and other devices. The user should be able to plug in a device and run it.31

It can also be noted that the same ISP sometimes offers broadband based on different

technologies. A detailed overview of what technologies are offered by which ISPs can befound below in section 2.4.

30 WiMAX network operators typically provide a WiMAX Subscriber Unit (modem or antenna) which connects tothe metropolitan WiMAX network and provides Wi-Fi within the home or business for local devices (e.g.Laptops, Wi-Fi Handsets, smartphones) for connectivity. This enables the user to place the WiMAX SubscriberUnit in the best reception area (such as a window), and be able to use the WiMAX network from any placewithin their residence. The local area network inside the home or business would operate as with any otherwired or wireless network.

31 In 2011 and 2012 BIAC reports only fixed Plug & Play internet offers were included in this category as it wasobserved that the Mobile Broadband Internet Access offers (e.g. using 3G technology) had technicalcharacteristics that are quite different from the other technologies (downloadable volume is lower and notrelated to download speeds). Although the characteristics of mobile offers are evoluting very fast andapproach more and more often those of fixed offers, it has been decided to remain consistent with theapproach taken during the last two years and not to include such Mobile Broadband Internet Access offers inthe sample. In the 2008 and 2009 BIAC studies, mobile broadband offers had been identified and isolated,though not taken into account in the comparison of the Broadband Internet Access Cost based on the 7baskets (cf. paragraph 3.2.1.a). Since 2011, mobile broadband is only considered when part of a bundleincluding fixed broadband.





2 . 4 . O VERV I EW OF THE I SP S SELECTED FOR EACH COUN TRY , I N CL . THE

TECHNOLOG I ES USED

The selected ISPs, for which the cost of the offers is compared in chapters 4, 5 and 6,have been sorted alphabetically per country and according to their status on the market,i.e. incumbent32 or new entrant.

Country ISP Status Technologies

Austria

A1 Telecom Austria Incumbent FTTx and xDSL

Kabelplus* New Entrant Cable and Plug & Play

LIWEST New Entrant Cable

Salzburg AG New Entrant Cable

Tele2 Austria New Entrant Cable and xDSL

UPC Austria New Entrant Cable and xDSL

Belgium

Belgacom Incumbent FTTx

Telenet New Entrant Cable

Voo New Entrant Cable

Bulgaria

Blizoo New Entrant Cable

Bulsatcom New Entrant FTTx

Escom* New Entrant Ethernet and FTTx

Max Telecom New Entrant Plug & Play

Mobiltel* New Entrant FTTx

Net 1 New Entrant FTTx

Networx New Entrant Ethernet and Plug & Play

Vivacom Incumbent FTTx, Satellite and xDSL

Canada

Bell Canada Incumbent FTTx

Rogers Communications New Entrant Cable

Shaw Communications Incumbent Cable

Telus New Entrant xDSL

Videotron Incumbent Cable

Croatia

B.net Hrvatska New entrant Cable

Iskon New entrant FTTx and xDSL

OT Optima Telekom New entrant xDSL

T-Hrvatski Telekom Incumbent xDSL

Cyprus

Cablenet New Entrant Cable and xDSL

Cytanet Incumbent FTTx and xDSL

Primetel New Entrant xDSL

32 Incumbents are defined as the organisations enjoying special and exclusive rights or de facto monopoly forprovision of voice telephony services before liberalisation, regardless of the role played in the provision ofaccess by means of technologies alternative to the PSTN. This implies thus that incumbent cable operatorshave been listed as new entrants.






Czech Republic

GTS Czech New Entrant FTTx and xDSL

RIO media New Entrant Cable, FTTx and Plug & PlayTelefónica O2 Incumbent FTTx and xDSL

T-mobile New Entrant FTTx and xDSL

U:fon* New Entrant xDSL

UPC Ceská republika New Entrant Cable

Denmark

Energi-Midt* New Entrant FTTx

Fullrate* New Entrant FTTx and xDSL

SEAS-NVE* New Entrant FTTx

Stofa New Entrant Cable

Syd Energi New Entrant FTTx and xDSL

TDC Incumbent xDSLTelenor Denmark New Entrant xDSL

YouSee* New Entrant Cable

Estonia

Elion Incumbent FTTx, Plug & Play and xDSL

Starman New Entrant FTTx

STV New Entrant Cable and FTTx

Televõrgud (Kõu) New Entrant Plug & Play

Finland

DNA group Incumbent Cable, Ethernet, FTTx and xDSL

Elisa (via Saunalahti) Incumbent Cable and xDSL

Finnet group Incumbent xDSL

Sonera Incumbent Cable, FTTx, Satellite and xDSL

France

Bouygues Télécom New Entrant FTTx and xDSL

Free New Entrant FTTx and xDSL

Numéricable New Entrant Cable and xDSL

Orange France Incumbent FTTx and xDSL

SFR New Entrant FTTx and xDSL

Germany

Deutsche Telekom Incumbent FTTx and xDSL

Kabel Deutschland New Entrant Cable

O2 New Entrant FTTx and xDSL

United Internet New Entrant FTTx and xDSL

Unitymedia New Entrant Cable

Versatel New Entrant xDSL

Vodafone New Entrant FTTx and xDSL

Greece

CYTA New Entrant FTTx and xDSL

Forthnet New Entrant FTTx, Satellite and xDSL

Hellas On Line (HOL) New Entrant FTTx and xDSL

OTE Incumbent FTTx, Satellite and xDSL

Wind New Entrant FTTx and xDSL

HungaryDigi Kabel New Entrant Cable and Ethernet

GTS-Datanet New Entrant xDSL






Invitel Incumbent Cable, FTTx and xDSL

Magyar Telekom (T-Home) Incumbent Cable, FTTx and xDSLUPC Hungary New Entrant Cable and xDSL

Tarr New Entrant Cable

PR-Telecom New Entrant Cable, Ethernet and Plug & Play

Vidanet New Entrant Cable

IcelandSiminn Incumbent FTTx and xDSL

Vodafone New Entrant FTTx and xDSL

Ireland

Digiweb New EntrantEthernet, Plug & Play, Satellite and

xDSL

Eircom Incumbent Satellite and xDSL

Imagine New Entrant Plug & Play

UPC Ireland New Entrant Cable

Vodafone at home New Entrant xDSL

Italy

Fastweb New Entrant FTTx and xDSL

Telecom Italia Incumbent FTTx and xDSL

TeleTu New Entrant xDSL

Tiscali Italy New Entrant xDSL

Wind (Libero/Infostrada) New Entrant xDSL

Japan

Jupiter Telecommunications New Entrant Cable

NTT East Incumbent Ethernet, FTTx and xDSLNTT West Incumbent Ethernet, FTTx and xDSL

Yahoo Japan New Entrant Ethernet, FTTx and xDSL

Korea

Korea Telecom Incumbent FTTx

LG U+ New Entrant FTTx

SK broadband New Entrant FTTx

Latvia

Baltcom New Entrant Cable and FTTx

Balticom New Entrant Cable

Baltinet Data New Entrant Cable and FTTx

Dautkom TV New Entrant Cable, FTTx and Plug & PlayIzzi New Entrant Cable

Lattelecom Incumbent FTTx and xDSL

Livas New Entrant Cable

MFL Serviss New Entrant Cable, Ethernet and FTTx

Liechtenstein Telecom Liechtenstein Incumbent Cable, FTTx and xDSL

Lithuania

Balticum TV New Entrant Cable, FTTx and Plug & Play

Cgates New Entrant Cable and FTTx

Dokeda New Entrant FTTx

Init* New Entrant Cable and EthernetLietuvos radijo ir televizijoscentras

New Entrant Plug & Play






Penkiu kontinentu komunikacijoscentras (Skynet)

New Entrant FTTx

Splius New Entrant Cable, FTTx and Plug & Play

Teo LT Incumbent FTTX and xDSL

Luxembourg

Luxembourg Online New entrant Cable, FTTx and xDSL

Numericable New Entrant Cable

P&T Lux (EPT) Incumbent FTTx and xDSL

Tango New Entrant FTTx and xDSL

FYROM

Blizoo New Entrant Cable and Ethernet

Kabelnet New Entrant Cable

Makedonski Telekom (MT) Incumbent FTTx and xDSL

Neotel* New Entrant Plug & Play

ONE New Entrant Plug & Play and xDSL

SunWireless* New Entrant Plug & Play

Telekabel New Entrant Cable

MaltaGO Incumbent FTTx and xDSL

Melita New entrant Cable

The Netherlands

BBNED / Tele2 New Entrant FTTx and xDSL

KPN Incumbent FTTx and xDSL

Online New Entrant FTTx and xDSL

UPC Nederland New Entrant CableZiggo New Entrant Cable

Norway

Eidsiva Bredband New Entrant Cable, FTTx, Satellite and xDSL

Get New Entrant Cable

Loqal* New Entrant Cable, FTTx and xDSL

Lyse Tele New Entrant FTTx

NextGenTel New Entrant FTTx, Plug & Play and xDSL

NTE Bredband New Entrant FTTx and xDSL

Telenor Norway Incumbent FTTx and xDSL

Ventelo (Broadnet) New Entrant xDSL

Poland

Internetia* New Entrant xDSL

Multimedia Polska New Entrant Ethernet, Plug & Play and xDSL

Netia New Entrant FTTx, Plug & Play and xDSL

Orange (TP and PTK) Incumbent FTTx, Plug & Play and xDSL

Telefonica Dialog New Entrant FTTx and xDSL

Toya* New Entrant Ethernet

UPC Polska New Entrant Cable

Vectra New Entrant Cable

Portugal

Cabovisao New Entrant Cable

Optimus (Clix) New Entrant FTTx

PT Comunicações Incumbent FTTx, Satellite and xDSL

Vodafone Portugal New Entrant FTTx






ZON / TV Cabo New Entrant Cable

Romania

Digital Cable Systems (Akta) New Entrant FTTx

Nextgen Communications New Entrant FTTx

RCS & RDS New Entrant Cable and FTTx

Romtelecom Incumbent FTTx and xDSL

UPC Romania New Entrant Cable

Slovakia

Antik Telekom New Entrant FTTx and Plug & Play

DSI Data New Entrant Cable, FTTx, Plug & Play and xDSL

GTS New Entrant xDSL

Orange Slovensko New Entrant FTTx and xDSL

Slovak Telekom (T-COM) Incumbent FTTx and xDSLSlovanet New Entrant FTTx and xDSL

SWAN New Entrant FTTx and xDSL

UPC Slovakia New Entrant Cable

Slovenia

Amis New Entrant Cable, FTTx and xDSL

Elektro Turnšek* New Entrant Cable

T-2 New Entrant FTTx

Telekom Slovenije Incumbent FTTx and xDSL

Tusmobil New Entrant Cable and xDSL

Telemach New Entrant Cable, Satellite and xDSL

Spain

Jazztel New Entrant FTTx and xDSL

ONO New Entrant FTTx and xDSL

Orange Spain New Entrant xDSL

Telefonica Spain (Movistar) Incumbent FTTx, Satellite and xDSL

Vodafone Spain New Entrant xDSL

Sweden

AllTele Allmänna Svenska New Entrant Ethernet

Bahnhof New Entrant Ethernet

Bredband2 New Entrant Ethernet

ComHem New Entrant Cable and Ethernet

T3 New Entrant FTTx

Tele2 Sverige New Entrant Cable, Ethernet, FTTx and xDSL

Telenor Sverige New Entrant Ethernet, FTTx and xDSL

TeliaSonera Incumbent FTTx and xDSL

Switzerland

UPC Cablecom New Entrant Cable

Quickline* New Entrant Cable and FTTx

Sunrise Communications New Entrant xDSL

Swisscom Incumbent FTTx, Satellite and xDSL

Turkey

Dsmart* New entrant FTTx and xDSL

Turkcell SuperOnline New entrant FTTx and xDSL

Turksat (Uydunet) New entrant Cable

Türk Telekom (TTNet) Incumbent FTTx and xDSL






The United Kingdom

BT Incumbent FTTx and xDSLO2 New Entrant xDSL

Orange New Entrant FTTx and xDSL

Plusnet* New Entrant FTTx and xDSL

Sky New Entrant FTTx and xDSL

TalkTalk New Entrant FTTx and xDSL

Virgin Media New Entrant Cable

State of California

AT&T Incumbent xDSL

Bright House New Entrant Cable

Charter Communications New Entrant Cable

Cox Communications New Entrant CableTime Warner Cable New Entrant Cable

Verizon Incumbent FTTx and xDSL

State of Colorado

CenturyLink (Qwest) New Entrant xDSL

Comcast* New Entrant Cable

Verizon Incumbent xDSL

State of New York

Time Warner Cable New Entrant Cable

Verizon Incumbent FTTx and xDSL

Cablevision New Entrant Cable

Table 3: Overview of the ISPs selected for each country

Compared to the sample of ISPs analysed in the report of February 2012, there are 19new ISPs (indicated with asterisk) in this report (2013), while 17 ISPs of the sample ofFebruary 2012 have been excluded from the current comparison. Since 2011, the numberof ISPs included per country is limited to eight. Since October 2008, for all countries,information has been collected for at least two ISPs even if the first one has a marketshare greater than 90%. The only exception to this is Liechtenstein where the secondoperator taken into account in 2011 (i.e. Alpmobile) went bankrupt recently and was takenover by the incumbent (i.e. Telecom Liechtenstein).





2 . 5 . O VERV I EW OF THE COMPOS I T I ON OF THE SAMPLE OF B ROADBAND

I NTERNET A CCESS OFFERS

The following subsections present some general comments on the composition of theglobal sample of broadband Internet access offers as selected based on the criteriaoutlined in section 2.2. The percentage of offers in the sample is based on the number ofoffers available to the general public, but neither the actual uptake of the offers nor theindividual market shares of the ISPs are accounted for.

The analysis in the following subsections relates to all collected offers, including thosewhich could not offer the assumed minimum service level or which have a BIAC over 150EUR/PPP33. For standalone and bundled offers without mobile services, 3,705 offers areobserved in February 2011, 4,041 offers in February 2012 and 4,274 in February 2013,while for bundled offers with mobile services, 1,388 offers are observed in 2013.

The breakdowns of offers of this study (February 1st-15th 2013) have been placed next tothe percentages based on the information from the February 1st-15th 2011 and 2012databases. This way some trends can be distilled.

33 Since the normalisation process applied for the comparison of offers aims at simulating what is actually paidby the customer, analysis of the outcome of the normalisation process has shown that, for some offers, finalcharges can be much higher than what a residential customer is reasonably willing to pay for these services.For this reason, a ceiling (i.e. a maximum BIAC value) was introduced, excluding from the analysis thoseoffers with total monthly charges higher than 150 EUR/PPP.





2 . 5 . 1 . B REAKDOW N OF THE OFFERS I N THE SAMPLE BETW EEN I NCUMBENT

OPERATORS AND NEW ENTRANTS

The first graph outlines the proportion of offers that are presented by the incumbentsversus the percentage of offers from new entrants.

Figure 1: Overview of the proportion of broadband offers provided by the Incumbent operators compared

to those provided by New entrants (Fixed standalone and bundled offers)

It can be noted that the proportion of incumbent offers remained stable between February2011 and February 2012, and slightly increased between February 2012 and February2013. Overall, the total number of offers included in the sample has further increased(+5.8%) between February 2012 and February 2013.

This list of incumbent operators and new entrants selected for each country can be foundin section 2.4.

0

500

1000

1500

2000

2500

3000

3500

4000

4500

2011 (n = 3705) 2012 (n = 4041) 2013 (n = 4274)

# o f f e r s i n s a m p l e

New entrantsIncumbent operators

65.6%

65.5%

64.2%

34.4%34.5%

35.8%





The following chart presents an overview of this indicator at country level for February2013.

Figure 2: Overview per country in February 2013 of the proportion of broadband offers provided by the

Incumbent operators compared to those provided by New entrants (Fixed standalone and bundled offers).

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

AT

BE

BG

CA

HR

CY

CZ

DK

EE

FI

FR

DE

EL

HU

ICE

IE

IT

JAP

KOR

LV

LI

LT

LU

MK

MT

NL

NO

PL

PT

RO

SK

SI

ES

SE

CH

TR

UK

CAL

COL

NY

New entrantsIncumbent operators





2 . 5 . 2 . B REAKDOW N OF THE OFFERS I N THE SAMPLE I N TERMS OF NAT I ONAL

VS . REGI ONA L OFFERS

The following graph presents a breakdown of offers according to their national or regionalavailability.

Figure 3: Overview of the proportion of national offers, regional offers from a national operator andregional offers from regional operators

The regional availability of an offer may come from the regional presence of the ISP, fromthe limited geographical availability of the offer, due to infrastructure, e.g. FTTx offers onlyavailable in limited high-density areas, or from the regional differentiation in price orcharacteristics of offers.

As observed in the graph above, more than 70% of all offers come from ISPs with anational coverage34, of which only 18.5% are available nationwide. The remaining 28.4%of offers are marketed by regional operators.

Since 2011, the proportion of regional offers provided by national operators has constantlyincreased to reach more than 50% in 2013, while the occurrence of the two othercategories has significantly decreased.

34 It is important to highlight that when an ISP did not indicate its coverage, it was assumed by default to benational. ISPs which mentioned availability in a restricted area or city were classified as regional.

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# o f f

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Regional offer from national operatorNational offer

Regional offer from regional operator

45.6%

32.6%

28.4%

27.0%

45.4% 53.1%

27.4% 22.0% 18.5%





2 . 5 . 3 . B REAKDOW N OF THE OFFERS I N TH E SAM PLE BETW EEN OFFERS

W I THOUT AND W I TH L I N E RENTAL OR CABLE TV SUBSCR I PT I ON

The following graph presents a breakdown of offers according to whether or not theyrequire line rental or cable TV subscription.

Figure 4: Overview of the proportion of offers without and with line rental or cable TV subscription in the

sample of Broadband Internet Access offers (Fixed standalone and bundled offers)

As observed in the graph above, a large majority of offers (80.8% in the February 2013data collection) do not need line rental or cable TV subscription.

While the number of offers requiring line rental or cable TV subscription slightly decreasedin February 2012 compared to February 2011, this proportion increased again in 2013 toreach the 2011 level. The majority of these offers are bundled offers (57.2%) and provideinternet either through xDSL, FTTx35 or cable technology (respectively 53.4%, 23.8% and22.3%).

Given that a large share of offers do not require line rental, and in order to avoid aduplication of graphs in the report, the comparisons presented in chapters 4 to 6 alwaysconsider line rental or cable TV subscription as part of the Broadband Internet Access Costfor those offers for which this rental/subscription is obligatory. The cost for the line rentalor cable TV subscription is clearly indicated separately for the least expensive offers.

35 Note that most of the FTTx offers that require a fixed line rental are actually provided through VDSL (2+)technology.

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2011 (n = 3705) 2012 (n = 4041) 2013 (n = 4274)


With line rental or cable TV subscription

Without line rental or cable TV subscription

81.0%

19.0%

17.2%

82.8% 80.8%

19.2%





2 . 5 . 4 . B REAKDOW N OF THE OFFERS I N THE SAMPLE I N TERMS OF D I FFERENT

TECHN OLOG I ES

The graph below presents a breakdown of the offers in terms of different technologies:

Figure 5: Overview of the proportion of the different technologies in the sample of Broadband Internet

Access offers (Fixed standalone and bundled offers). 2011 data do not include Ethernet –based products

Overall, the proportion of most technologies remained quite stable between February 2011and February 2013. However, a significant decline in the proportion of xDSL offers isobserved between February 2012 and February 2013 (-18%), while the proportion ofEthernet offers has substantially increased. The further emergence of Ethernet offersprovided in limited geographical areas such as LAN could partially explain the increase inregional offers described in the previous section 2.5.2.

While cable and FTTx offers were proportionally less represented in the February 2012sample compared to February 2011, their proportion has increased in February 2013.

A description of the different technologies included in the sample can be found in section2.3.

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2011 (n = 3705) 2012 (n = 4041) 2013 (n = 4274)

# o f f e

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CablexDSL SatelliteFTTx Plug & Play Ethernet

34.8%

27.0%

33.6%

4.1%

0.5%

36.8%30.3%

21.1% 24.5%

32.7% 34.7%

1.1%

3.4%

5.1%

0.8%

2.7%

6.9%





The following chart outlines an overview of this indicator at country level for February2013.

Figure 6: Overview per country in February 2013 of the proportion of the different technologies in the

sample of Broadband Internet Access offers (Fixed standalone and bundled offers).

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

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NY

CablexDSL SatelliteFTTx Plug & Play Ethernet





2 . 5 . 5 . B REAKDOW N OF THE OFFERS I N THE SAMPLE I N CATEGORI ES OF

BUN DLED OFFERS

The following proportions of standalone and bundled offers were observed in the sample:

Figure 7: Overview of the proportion of the different bundles of services (Fixed standalone and bundled

offers)

As it was already the case between February 2011 and February 2012, the relativeimportance of the different bundles of services remains stable between 2012 and 2013samples.

Within the bundle market, Internet Access + Telephone offers are still predominant(26.2%). Bundles comprising Internet Access and Television represent the smallest share(11.5%). Triple play offers remain stable at around 20% of the sample since February2011.

As observed in the graph above, more than half of all broadband Internet access packagesin the sample contain multiple services. Therefore, it was deemed appropriate to includethem in a specific cost comparison exercise (cf. Chapter 5).

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2011 (n = 3705) 2012 (n = 4041) 2013 (n = 4274)


Internet access + fixed telephonyInternet access

Internet access + fixed telephony + televisionInternet access + television

43.9% 42.5% 42.8%

25.9% 26.4%

26.2%

10.6%

11.3%11.5%

19.6%

19.8%

19.5%





Internet access + fixed telephonyInternet access

Internet access + fixed telephony + televisionInternet access + television

The following chart presents an overview of this indicator at country level for February2013.

Figure 8: Overview per country in February 2013 of the proportion of the different bundles of services

(Fixed standalone and bundled offers)

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

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Regarding bundles including mobile services, the following offers were observed:

Figure 9: Overview of the proportion of the different bundles of services (bundles with mobile services)

Overall, the number of offers that include mobile services (mobile telephony and/or mobilebroadband) has sharply increased between February 2012 and February 2013 (+75%).

The proportion of bundles including mobile broadband (only mobile broadband or incombination with mobile telephony) has increased between February 2011 and February2013 (reaching more than 80% in February 2013 compared with around 70% in 2011).Bundles including mobile broadband as only mobile service are still the most representedin the 2013 sample (57.4% of offers bundled with mobile service). The importance ofmobile internet as part of a bundled offer confirms that mobile broadband often remainsconsidered as a complement to fixed broadband.

In contrast, the part of bundles including mobile telephony as only mobile service hasdecreased since 2011. It represents 18% of the 2013 sample, which presents a significantdecrease between February 2012 and February 2013 (-47%).


Bundles with mobile internetBundles with mobile telephony

Bundles with mobile telephony + mobile internet

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30.8% 34.3% 18.2%

60.0%

47.3%

57.4%9.2%18.4%

24.4%






Figure 10: Overview per country in February 2013 of the proportion of the different bundles of services(bundles with mobile services)

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

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Bundles with mobile internetBundles with mobile telephony

Bundles with mobile telephony + mobile internet





2 . 5 . 6 . B REAKDOW N OF THE OFFERS I N THE SAMPLE BETW EEN M ETERED AND

UN METERED OFFERS

Metered offers are those with limited use in terms of the number of hours per monthduring which access to the Internet is provided (i.e. time-metered) or of downloadablevolume (i.e. volume-metered). Unmetered offers are those without usage limits. Theunmetered offers represent the large majority of offers selected in the sample.

Figure 11: Overview of the proportion of metered and unmetered offers (Fixed standalone and bundled

offers)

As observed in the graph above, the proportion of metered and unmetered offers hasremained stable between February 2011 and February 2013. In the three samples,unmetered offers represent more than 80% of the total number of collected offers.

The countries with the highest rate of metered offers are: Canada, California, Colorado,Iceland, Ireland, FYROM and Turkey. In these countries, over 50% of offers including fixedservices are metered.

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MeteredUnmetered

82.2%82.7%

81.1%

17.8%

17.3%18.9%






Figure 12: Overview per country in February 2013 of the proportion of metered and unmetered offers

(Fixed standalone and bundled offers)

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

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MeteredUnmetered





3. METHODOLOGY FOR DETERMINING AND COMPARING

THE BROADBAND INTERNET ACCESS COST

The following sections outline the methodology that has been applied for determining andcomparing the Broadband Internet Access Cost of the selected offers.

3 . 1 . D EFI N I T I O N O F T H E B ROADBAND I NTERNET A CCESS C OST ( B I A C )

The Broadband Internet Access Cost has been defined as the total monthly charges of thebroadband offer, composed of:

one-time non-recurring charges;

monthly recurring charges.

This definition applies to both standalone and bundled offers.

In the analysis section of the report (see chapters 4 to 6), the BIAC will be referred to asthe “actual monthly cost”.

3 . 1 . 1 . N ON RECURR I NG CHARGES

The non-recurring charges can include the following initial cost elements:

- installation;- modem or router;36 - software driver;- activation;- additional administrative charges;- television decoder;37 - other charges.

In order to obtain a cost on a monthly basis, the one-time non-recurring charges aredivided over an assumed standard contract duration of 36 months. This period wasselected after an analysis of the contract durations for broadband services that arecurrently most common.

If however, for a specific offer, it is not possible to end the contract after 36 monthswithout a penalty, the actual contract duration is taken into account, in order to avoidoverestimating the actual importance of the non-recurring charges per month. Contractswith a minimum contract duration longer than 36 months were however not encounteredin the sample of February 2013.

36 The less expensive option of renting or buying a modem is chosen. If different types of modems are offered,again the less expensive option is chosen.

37 When the provider requires a deposit from the user for the rent of the modem or decoder, this has not beenincluded in the total charges as it is not considered a cost.





Some ISPs present multiple options in terms of contract duration for the same broadbandoffer. This has been dealt with as follows:

- If a 36-month option is available, this one is selected for the Broadband InternetAccess Costs comparisons38.

- If the longest option implies a period shorter than 36 months, then the longestperiod is taken into account.

- If only offers without minimum contract are available, then this option is selected.

Offers with very short contract durations were observed in the following countries: one-month contract duration in Germany (4 offers), three-month contract duration inLiechtenstein (3 offers) and Sweden (34 offers), and six-month contract duration inDenmark (78 offers) and Greece (2 offers). In many countries, offers requiring no contractduration can also be observed (e.g. Austria, Belgium, Canada, France, Hungary, Iceland,

Italy, FYROM, Poland, Slovenia, etc.).

The installation and activation charges for non-bundled as well as bundled broadbandservices will most often depend on the ‘status’ of the customer (i.e. what services was thecustomer already subscribed to or what networks is the customer already connected towhen determining the additional cost for activating broadband Internet access services).Therefore, it was decided to assume that access to the required physical infrastructure isalready available to the customer, i.e. that he is indeed already connected to e.g. a coppertelephone line, cable or optical fibre. Therefore, non-recurring charges for the installationof this infrastructure were not taken into account.

The installation and/or activation charges for a specific service that is part of the offer

(bundled or not) will be considered as relevant non-recurring charges for the BIAC study.This implies that the non-recurring cost of an offer that contains solely Internet Accessservices will not e.g. include the non-recurring cost of the installation and/or activation ofthe fixed telephone or television service that one is obliged to subscribe to in order toobtain the broadband access service.

Finally, in the case of ‘Plug & Play’ and Satellite enabled broadband access services, noinstallation of a physical connection is required, and hence the installation and activationcharges included in the Broadband Internet Access Cost will automatically correspond tothose of a customer with the status assumed above.

3 . 1 . 2 . M ONTH LY RECURR I NG CHARGES

The monthly recurring charges correspond, in the case of a non-bundled offer, to thecharges for the broadband access service only (as opposed to e.g. the PSTN rental linefee), and in the case of a bundled offer, to the total charge for both the broadband accessservice as well as for the additional service (i.e. Fixed Telephone and/or Television).

As for the BIAC 2011 and 2012 studies, monthly telephone line rental or cable TVsubscription charges were included in the BIAC, whenever this was required for purchasingthe offer. The original idea was to present both the costs with and without line rental;

38 Article 30.5 of the EC Directive on universal service and users’ rights states that Member States shall ensure

that contracts concluded between consumers and undertakings providing electronic communications services

do not mandate an initial commitment period that exceeds 24 months. Member States shall also ensure thatundertakings offer users the possibility to subscribe to a contract with a maximum duration of 12months.





however, the availability of products that do not require the payment of line rental hasrendered this split obsolete. The option chosen in this report is thus to add the cost of theline rental to the monthly calculation only when this payment is mandatory.

The possibility of isolating the cost of the broadband access service in bundled offers(corresponding to nearly half of the offers in the sample – cf. subsection 2.5.3) wasanalysed too, but it was concluded that it required too many assumptions to lead to amonthly charge for broadband services only than could be considered as being reliable.

Therefore, given that ISPs very often offer bundled packages to their customers, it wasdeemed appropriate to devote a specific chapter to the comparison of bundled offers(Chapter 5).

Moreover, like in February 2011 and February 2012, the study analyses the median costfor adding a service (Fixed Telephony, Television, Mobile Telephony or Mobile Broadband)to Fixed Broadband Internet Access (Chapter 6).

In addition to the fact that an important part of the offers are bundled, it was alsoobserved that a very wide variety of tariff structures is applied by the different ISPs and inthe different countries. In some cases, these structures require additional decisionsregarding which charges of a specific offer will be considered for the purpose of the studyon the Broadband Internet Access Costs.

3 . 1 . 3 . D I SCOUNTS AN D EXTRA CHARGES

It is common practice that ISPs offer discounts on standard prices, which may in some

cases substantially decrease the total actual charges of the customer. On the opposite,some ISPs apply in some circumstances extra charges, which remain however generallyvery low.

The following recurring and non-recurring discounts and recurring extra charges wereencountered and collected during the data collection process:

▪ Promotional discounts, usually punctual commercial actions (i.e. the customerneeds to subscribe to the offer within a limited timeframe) aiming at promoting thebroadband offers of the ISP. These discounts may impact non-recurring charges,e.g. equipment, activation and/or installation charges, as well as the recurringcharges, i.e. standard monthly fee.

▪ Recurring and non-recurring discounts for ordering online, which are thus restrictedto those customers which subscribe to an offer on the website of the ISP. Thesediscounts may apply to installation/activation charges or to the monthly recurringcharges.

▪ Discounts and extra charges for billing and payment method . Discounts, usuallyrecurring, may apply for e-invoicing or for electronic payment methods, e.g. directdebit. On the opposite, extra charges may be charged by the ISP for paper billingor payments made by e.g. cash, credit card, cheque, etc.

▪ Other extra charges include contributions to Universal Service provision, TVcontributions (e.g. author rights), local taxes or fees, etc.

Two other types of promotions were encountered, though not collected:▪ Targeted promotions, i.e. discounts for certain types of customers such as students

or disabled people, or discounts for grouped subscriptions.





▪ Other promotions, without an impact on prices. These promotions may offer freecall minutes or increased download limit/speed. These promotions were notconsidered as they are only effective during a limited time period.

The approach that was followed until 2012 for calculating the total monthly BIAC aimed atpresenting a result that is as representative as possible for all customers. The principleswere threefold:

▪ Discounts and extra charges must be accessible/supported by all customerssubscribing to the same offer at a given time;

▪ Recurring discounts and extra charges must apply consistently over the contractduration;

▪ Default characteristics of standard prices are considered, e.g. what payment orbilling method is linked to the advertised price.

In light of this approach, the following discounts and extra charges were included in theactual monthly cost:

▪ Recurring commercial discounts on monthly fees that are applicable over the entirecontract duration;

▪ Non-recurring commercial discounts on activation, installation, and equipmentcharges;

▪ Recurring other extra charges for universal service provision, author rights (TV),etc. which are mandatory extra charges for all consumers.

Before starting the 2013 datacollection, special attention was paid to the “differentiatedtreatment” applying to recurring commercial discounts according to their duration, whichled to imprecisions in the estimation of the actual cost paid by the consumer. Indeed,recurring discounts applying on a shorter term than the contract duration (for example adiscount of 20€ per month only valid during 6 months of a 24 months contract) were not

taken into account, leading to an overestimation of the actual cost per month. On theother hand, recurring discounts applying on the whole contract duration but shorter than36 months39 (for example a discount of 5€ per month valid during the 12 months of thecontract duration) were taken into account, leading to an underestimation of the actualcost since the discount was applied to the entire 36 months, whereas in reality after theinitial contract duration (e.g. 12 months in the example), the customer is no longer a “newcustomer” and will probably pay the full price.

To remedy this issue, it has been decided to consider all recurring commercial discountsregardless the discount duration and to equally distribute the total benefit of the discountover the 36 months duration (as for the non-recurring discount). By applying this changein methodology to the BIAC 2012 database (as a way of testing the impact of the change),

it could be concluded that although more discounts are taken into account with the newapproach (1711 instead of 520), results of the calculated monthly price are globally not sodifferent in terms of trends, but are generally only a bit lower with the new approach.

Since the new approach allows for a better estimation of monthly costs with results thatare closer to what is actually paid by the consumer, the results presented in the currentBIAC 2013 report are thus calculated by considering all recurring commercial discountsregardless the discount duration. Note that for allowing temporal comparisons, figurespresented for 2012 also include this new approach40.

39 Note that a minimum 36 months contract duration does not exist in Europe. 40

Which means that they are not exactly corresponding to the figures released in the BIAC 2012 report.





3 . 2 . C OMPAR I SON OF THE B ROADBAND I NTERNET A CCESS C OST

In order to make comparisons between offers as relevant as possible, it is necessary to doso on the basis of similarities. To get such a uniform basis of comparison, a threefoldmethodology is applied. Firstly, 8 representative user baskets have been defined, and eachoffer is placed in one of these baskets; secondly, a total normalised monthly cost iscalculated, composed of recurring and non-recurring cost elements for all of the servicesincluded in the offer; and finally, the total monthly costs in the different countries arecompared by not only using nominal exchange rates, but also by using purchasing powerparities. This approach ensures both:

Uniformity in technical terms and

Uniformity in financial terms.

3 . 2 . 1 . U N I FORM I T Y I N TECHN I CAL TERMS

The sample of broadband offers consists of offers that are characterised by differentspeeds and by different degrees of limitation on access to the internet (both in terms ofdownloadable volume or number of hours provided for access to the Internet).

Therefore, for comparison, different approaches can be taken, e.g.:

1. Comparison of the cost of each of the offers with the same download speed,regardless of whether access to the Internet is limited;

2. Comparison of the cost of all offers with unlimited access to the Internet,

regardless of the download speed;

3. Comparison of the cost of all offers, regardless of download speed or the extentto which access to the Internet is limited.

The first approach was assessed as providing the most worthwhile results. Therefore, in anext step, the offers were first classified according to representative user profiles (calledbaskets) according to the download speed. Offers with different speeds, but fallingbetween the same lower and upper limits (excluding the lower and including the upperlimit41) are placed in the same basket. In the chart representing the least expensivecharges per country, the nominal download limit is indicated.

Second, within the same basket, the cost of offers with limited access to the Internet (=

metered offers) was normalised to a reasonable access level (both in terms ofdownloadable volumes and number of hours) by adding a cost for additional downloadablevolume or additional hours to access the Internet. In such a way, the normalisationimproves the comparability of metered and unmetered offers in the same basket (cf.paragraph 3.2.1.b.).

Third, it is presented how a broad range of additional characteristics (e.g. differentiatedspeeds depending on the hour of the day or the origin of the content, etc.) were taken intoaccount.

Finally, for all three services that can be part of the offers in our sample, a list of additionaltechnical parameters was selected, enabling a further and more qualitative comparison.

41 Cf. Paragraph 3.2.1.a Definition of baskets





3 . 2 . 1 . a . D EF I N I T I ON OF BASKETS

Based on an analysis of all of the 4,274 broadband offers making up the total sample, 8

representative baskets were defined. Compared to previous BIAC studies, upper basketswere redefined in 2011, in order to better take into account technological evolutionstowards greater speeds. Therefore, former baskets 6 (8Mbps-20Mbps) and 7 (20+Mbps)were replaced by baskets 6 (8Mbps-12Mbps), 7 (12Mbps-30Mbps) and 8 (30+Mbps).These baskets were defined with respect to the need for coherence between differentstudies commissioned by DG CONNECT, more precisely in coherence with previous BIACstudies and with the study on coverage of broadband networks in the EU from iDATE42.The same baskets are used for the 2013 study.

Please note that the percentage of the total number of offers available in the sample doesnot take into account the number of subscribers for each of these offers.

Figure 13: Definition and total portion of each basket in the total sample (Fixed standalone and bundled

offers)

Based on the graph above, it can be concluded that the trends observed between February2011 and February 2012 become confirmed: the offers with the lowest speeds (baskets 1to 5, i.e. download speeds up to 8 Mbps) have proportionally decreased between February2011 and February 2013 (-19%) and, on the other hand, the baskets with the highestdownload speeds (baskets 7 and 8, i.e. download speeds over 12Mbps) have increasedsubstantially (+40%).

Due to the technology developments described in section 2.3, Cable and FTTx operatorsare able to offer much higher speeds than before. Indeed, 7.2% of offers even havedownload speeds over 100Mbps (excl.), of which 34% are Cable offers and 54% use FTTx

42 Cf.http://ec.europa.eu/information_society/eeurope/i2010/docs/benchmarking/broadband_coverage_in_europe.pdf

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15.7%

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23.4%

23.4%

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6.0%

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0.8%

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4.4% 5.5%11.3%

11.2%

26.2%

29.5%

512kbps-1Mbps144kbps-512kbps 2Mbps-4Mbps1Mbps-2Mbps 4Mbps-8Mbps

8Mbps-12Mbps 12Mbps-30Mbps 30Mbps-100Mbps 100+Mbps

4.8%

4.5%

7.2%





technology. In absolute value, the number of offers with speed above 100Mbps hasincreased by 70% between February 2012 and February 2013. Countries with at least 5offers over 100Mbps (excl.) are: Canada (24 offers), California (8 offers), France (7offers), Germany (6 offers), Hungary (10 offers), Japan (92 offers), Latvia (14 offers),Lithuania (8 offers), Netherlands (6 offers), New York (12 offers), Norway (8 offers),Poland (14 offers), Portugal (16 offers), Romania (8 offers), Slovenia (5 offers) andSweden (28 offers).

In addition to high download speeds, FTTx and Ethernet offers can also be characterisedby high upload speeds, often equalling download speeds (symmetrical offers). In thesample of all offers, 19.7% are symmetrical offers, of which 69% are FTTx (representing40% of all FTTx offers) and 22% are Ethernet offers (representing 61% of Ethernetoffers), the remaining offers being mainly Cable offers (9%).






Figure 14: Overview per country in February 2013 of the proportion of each basket in the total sample(Fixed standalone and bundled offers)

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

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3 . 2 . 1 . b . N ORMAL I SAT ION OF OFFERS

It will be observed that both metered and unmetered offers are available in the same

basket. As defined in subsection 2.5.4, metered offers are those with a limited number ofhours per month during which access to the Internet is provided (i.e. time-metered) or ofdownloadable volume (i.e. volume-metered). Unmetered offers are those without usagelimits. Offers for which a fair use policy explicitely limits the download volume have beenassimilated to metered offers.

In some cases, the costs of offers with limited access to the Internet (i.e. metered offers)provide only a very limited access and need to be normalised to a reasonable access level(both in terms of downloadable volumes and a number of hours). These reasonable levelsare referred to as normalisation parameters and have been applied to approximately onetenth of all metered offers.

As the study of the comparison of the Broadband Internet Access Cost also includes thebundled offers, an analysis was performed to discover whether the other services includedin the offers (i.e. Fixed Telephony, Television Services, Mobile Telephony and MobileBroadband) also needed normalisation in order to ensure sufficient uniformity in technicalterms. The outcome of this analysis is also presented below.

Normalisation of the Internet Access Service

Based on an analysis of all of the selected broadband offers, the following normalisationparameters have been defined for each basket:

Basket

Normalisation parameters for theInternet Access Service

Volume of data(GB)

Hours per month

Basket 1: 144kbps-512kbps (included) 1 20

Basket 2: 512kbps-1Mbps (included) 1 20

Basket 3: 1Mbps-2Mbps (included) 2 20





Basket 8: 30+Mbps 30 -

Table 4: Overview of the normalisation parameters for the Fixed Broadband Internet Access Service

The normalisation parameters above represent the estimated average downloadablevolume or number of hours per month for each type of basket. For a particular basket, ifthe volume or number of hours of access to the Internet per month exceeds the levelsprovided for in the basic metered offer, additional charges per gigabyte downloaded or perhour will be added to the basic monthly charges. The sum of the cost of the basic meteredoffer and the additional charges will be used for comparison with the unmetered offers.

The inclusion of additional charges to obtain the reasonable level of service presented in

Table 2 sometimes results in very high total monthly costs. Offers for which the Broadband





Internet Access Cost was over 150 EUR/PPP per month (VAT incl.) were excluded from thecomparison. It was observed that these total monthly costs in some cases comprised:

- a very low basic monthly charge (sometimes even equal to 0) and very high

additional charges (“pay per use” offers);- a basic monthly charge that is quasi comparable with an unmetered offer,

combined with significant additional charges.

It can be assumed that these offers target users with limited service requirements (i.e.lower than the reasonable level of service indicated in Table 2). It can thus be assumedthat the very high total monthly costs, calculated based on the reasonable levels ofservice, will most often not be paid by e.g. customers who only use the Internet forservices that do not demand high volumes of data exchange such as web browsing orsending and receiving emails.

In other words, it is quite probable that in reality, customers will be paying a lower totalmonthly cost than that determined based on the normalisation parameters. However, asthese low-usage costs are not considered to be comparable with the cost of an unmeteredoffer, abstraction was made of this probability in the comparison analysis. This means thatthe same normalisation parameters were applied to all metered offers of the same basket.

It should be noted that the normalisation parameters comprise best estimates (based one.g. the average downloadable volume or hours included per category that is observed inthe sample). The following table presents an overview of the weight of metered offers ineach of the 8 baskets:

Breakdown of all offers

Total

number ofoffers in

the sample(all

countries)

Total number ofmetered of fers in the

sample (allcountries)

Total number ofUnmetered Offers in

the sample (allcountries)

% %

Basket 1: 144kbps-512kbps (included) 34 3 8.8% 31 91.2%

Basket 2: 512kbps-1Mbps (included) 170 37 21.8% 133 78.2%

Basket 3: 1Mbps-2Mbps (included) 188 43 22.9% 145 77.1%





Basket 8: 30+Mbps 1567 185 11.8% 1382 88.2%

(1) 30Mbps-100Mbps (included) 1260 153 12.1% 1107 87.9%

(2) 100+Mbps 307 32 10.4% 275 89.6%

TOTAL 4274 809 18.9% 3465 81.1%

Table 5: Percentage of metered and unmetered offers in each basket

As no further accurate information could be obtained on the actual average downloaded

volumes and hours spent on the Internet, the impact of the normalisation on the results ofthe study was evaluated. In other words, by using simulations and sensitivity analysis, the





extent of the impact of leaving out the normalisation step on the offers that were selectedas being the least expensive ones was checked (cf. comparisons presented in Chapters 4and 5).

It was concluded from the analysis that the normalisation impact was rather limited. Insome countries (like Austria, Ireland and Turkey etc.) where volume-based offers arewidespread, the normalisation had an influence on the selection of the least-expensiveoffer. In these cases the normalised charge was a more realistic representation of the costas the basic recurring charges were very low and the extra costs per GB and per hourwere rather significant.

The additional cost per gigabyte downloaded (for the volume-metered offers) or the ‘costper hour’ (for time-metered offers) is most often indicated in the offer. If this is not thecase, these parameters are estimated by dividing the recurring charges of the offer by thevolume of data (or hours) that is included in the basic offer.

Some ISPs differentiate the additional charges as a function of the hours of the day. Forthese cases, the charges for the daytime were taken into account, similar to the decisionon the different tariff structures in subsection 3.2.1.

Metered offers are either time-metered or volume-metered. In the February 2013 sample,there were no offers with both limitations.

As the normalisation is related to the volume of the service (in terms of Gbytes for thevolume-metered offers and in terms of hours for time-metered offers), it has no impact onthe non-recurring charges.

Finally, in order to provide a transparent overview of the impact of the normalisation,

detailed calculations for the offers selected as being the least expensive will be presentedon a case-by-case basis in Chapters 4 and 5.

Normalisation of other services included in the bundled offers

The Fixed Telephone Services included in the bundled offers are often limited which impliesthat a comparison on a like-to-like basis requires normalisation. Information on theaverage volumes of Fixed Telephony Services has been found in the reports fromEuropean NRAs,43 indicating an average consumption of approximately 160-180 minutesper month44. To split this volume of traffic between daytime and night & weekend, a ratioof 60% / 40% has been taken into account. This has led to a total volume of traffic of

approximately 100 minutes during the daytime. This volume has been divided betweencalls to fixed and calls to mobile networks in order to determine the normalisationparameters for the Fixed Telephony Service, assuming that more calls are performedtowards fixed networks45.

43 NRA = National Regulatory Authority for electronic communications services44 Note that an update of the normalisation parameters for telephony services has been considered for the BIAC

2012 exercice, but there were no sufficient indications that these parameters indeed need to be modified.45 The share 70-30 derives from the assumption that consumers think cost-effectively and will favour using fixed

telephone for calls towards fixed line and mobile telephone for calls towards mobile lines.





Basket

Normalisation parameters for the Fixed TelephoneService

Minutes

towards fixednetwork

Minutes

towards mobilenetwork

Average

connectiontime (minutes)

Basket 1: 144kbps-512kbps (included) 70 30 5

Basket 2: 512kbps-1Mbps (included) 70 30 5

Basket 3: 1Mbps-2Mbps (included) 70 30 5





Basket 8: 30+Mbps 70 30 5

Table 6: Overview of the normalisation parameters for the Fixed Telephone Service

The additional cost per minute was always indicated in the offers of the EU ISPs. Incontrast to the cost per gigabyte downloaded (for the volume-metered offers) or the ‘costper hour’ (for time-metered offers), the cost per minute can vary significantly dependingon the hour of the day and the destination of the calls (e.g. what exact fixed or mobilenetworks and what distance).

As for the normalisation of the Internet Access service, the normalisation is first of allbased on the daytime additional costs per minute. When different costs apply for differentdestinations, the arithmetic average of the different options has been taken into account.Finally, the normalisation has been limited to national calls.

No normalisation was applied to the Television service. This implies that the Televisionservice included in the package includes the standard number of channels (and notadditional channels offered via premium packages).

For Mobile Telephony, normalisation parameters were drawn from those for FixedTelephony (Table 4).

Finally, for Mobile Broadband services, the parameters were derived from the consumptiontypically included for mobile broadband when offered in a bundle, as complement to FixedBroadband Internet Access.

Basket

Normalisation parameters for the

Mobile Broadband Service

Volume of data(Mb)

Hours per month

Basket 1: 144kbps-512kbps (included) 500 10

Basket 2: 512kbps-1Mbps (included) 500 10






Basket 8: 30+Mbps 500 10

Table 7: Overview of the normalisation parameters for the Mobile Broadband Service





3 . 2 . 1 . c . D I F FERENT I AT I ON OF OFFERS

In addition to the download speed and the total volume of data and/or hours per month

included in the Internet Access Service and the volume of minutes included in the FixedTelephony service, a number of additional parameters can further impact on the chargesset for the service.

The main additional differentiation parameters for Broadband Internet Access, FixedTelephony and Television service are discussed below.

Internet Access Service

Referring to the wide variety of tariff structures, it was observed that some ISPsdistinguish the speed or the downloadable volume based on a number of criteria. Thecategorisation of these offers has been dealt with as follows:

Distinction between national and international download speeds and volumes: thecategorisation is based on the international download speeds and volumes providedthe strongly international nature of the Internet’s content and services;

Distinction based on the hour of the day: the technical characteristics of the offerduring the daytime have been taken into account.

Distinction based on location: the focus is on ISPs active in larger regions. In caseswhere ISPs are only active on a regional basis, important regional cities have beentaken into account. This explains that it is possible to find cheaper prices for somebaskets with higher speeds that are only available in a number of regions or cities.No significant price differences were however observed between offers of national vs.regional ISPs.

Fixed Telephone Service

Within the bundles including Fixed Telephony services, several options can bedistinguished leading to different tariff structures. For example: the Fixed Telephonyservice includes national as well as international calls, rates are different for calls to mobileor fixed networks and for calls during daytime or during night and weekend hours, etc.This has been dealt with as follows:

Distinction between national and international calls: the cost for the fixed telephonyservice has been limited to national calls only. Because the tariff structure for the

international calls is extremely complex and because the BIAC study focuses onresidential customers, the cost of international calls was excluded from thecomparison, due to the limited added value of adding these.

Distinction between calls to mobile and to fixed networks is taken into account whencollecting the different tariffs: In the cases where a distinction is made between e.g.local, regional, interregional calls, etc. and between on-net and off-net calls; thecost per minute that was included in the database is the mathematical average of allpossibilities.46

Distinction between the daytime tariffs and night and weekend tariffs: focus was ondaytime period. However, as it has been observed that most often unlimited calls

46 No weighting of the different options was introduced as these vary strongly between countries, according toe.g. the demographic spread, definition of the tariff zones of each ISP, etc.





are allowed at night and during the weekend, qualitative information was collectedon this last possibility.

Television Service

With respect to the Television service, information related to a basic package of thechannels was considered. This means that special theme packages (e.g. sports,cartoons…) were not taken into account.

3 . 2 . 1 . d . A NALYS I S OF ADD I T I ONAL TECHN I CAL PARAMETERS

In addition to the pricing parameters and the technical parameters presented above,information was also gathered on additional technical parameters. This enables a further –more qualitative – comparison of the offers. A distinction is made between the parametersrelated to the Internet Access Services and relevant for all Internet access only andbundled offers, and the parameters that have been identified for those bundled offerscontaining Fixed Telephony and/or Telephony Services.

The cost of these elements is included in the global recurring fees of the offers and canhardly be isolated for quantitative analysis purposes. Therefore, it was decided that detailson these additional technical parameters would be provided in the overview of the offersthat are selected in the distinct Broadband Internet Access Cost comparison exercises(e.g. Chapters 4 and 5).

Additional technical parameters related to the Internet Access Service

Additional technical parameters that were collected for the Internet Services are:

Types of services included (e.g. Television);

Volume of these services (e.g. number of e-mailboxes, number of addresses per e-mailbox,…);

Availability of webspace;

Level of protection (e.g. antivirus, antispam,…).

Additional technical parameters related to the Fixed Telephony Service

Additional technical parameters that were collected for the Fixed Telephony Services are:

Technology used: switched Telephone Service or VoIP;

Indication of the period during which calls are unlimited;

Number of minutes included in the offer during daytime (limited/unlimited).

Additional technical parameters related to the Television Service

Additional technical parameters that were collected for the Television Services are:

Technology used: analog or digital;

Number of channels included.





Additional technical parameters related to the Mobile Telephony Service

Additional technical parameters that were collected for the Mobile Telephony Services are:

Indication of the period during which calls are unlimited;

Number of minutes included in the offer during daytime (limited/unlimited).

Additional technical parameters related to the Mobile Broadband Service

Additional technical parameters that were collected for the Mobile Broadband Services are:

Hardware proposed by the offer (e.g. mobile broadband for laptop with USB key, formobile phone, etc.);

Highest maximum download speed;

Volume (in Mb) and hours included;

Fair use policy.

3 . 2 . 1 . e . TECHN OLOG I CAL NEUTRAL I TY

Finally, for the comparison of the cost of the Broadband Internet Access Service in the2013 database, the principle of ‘technological neutrality’ was taken into account for the

‘Internet only’ costs in the BIAC study, which implies that the information that wascollected and compared relates to different technologies (Cable, xDSL, FTTx, etc.).

Also for the Fixed Telephone and Television Service included in the bundled offers, it hasbeen assumed that technological neutrality corresponds to the customer’s point of viewwhen choosing to subscribe to a service or bundled offer.

More precisely, for Fixed Telephony services, the cost comparison will not distinguishbetween:

▪ Switched voice services: these are services offered over circuit-switchedtelephone networks (these can be the Public Switched Telephone Network (PSTN)or the Integrated Services Digital Network (ISDN));

▪ VoIP services (or ‘IP telephony’): these services use the Internet or anotherpacket-switched network for the transmission of voice; the generic name ‘VoIP’ is

also used in this report to refer to e.g. VoB (Voice over Broadband).

Neither will the cost comparison of bundles including Television distinguish between analogand digital television.

▪ Analog television: this service refers to the non-interactive television broadcastthrough the cable distribution network;

▪ Digital television: this service can be offered via different platforms (cable, xDSL,FTTx…) and can include interactive television services.

Note however that, at the qualitative level, it will be indicated whenever possible what kind

of Fixed Telephony or Television Service is offered (cf. parameters indicated in paragraph3.2.1.d).





3 . 2 . 2 . U N I FORM I T Y I N FI N ANCI A L TERMS

In order to make the offers uniform in financial terms, appropriate exchange rates andEuro Purchasing Power Parities (Euro PPP) have been applied. Also, the effect of differentlevels of VAT percentages has been analysed. The table below lists the parameters thathave been used in order to make the data more uniform in financial terms47:

CountryVAT

percentage

LocalCurrency

(LC)1 EURO in LC EURO PPP

Austria 20% EUR 1.00 1.10

Belgium 21% EUR 1.00 1.13

Bulgaria 20% BGN 1.96 0.88

Canada 12%48 CAD 1.35 1.59

Croatia 25% HRK 7.59 5.07

Cyprus 18% EUR 1.00 0.89

Czech Republic 21% CZK 25.45 18.09

Denmark 25% DKK 7.46 10.23

Estonia 20% EUR 1.00 0.70

Finland 24% EUR 1.00 1.22

France 19.6% EUR 1.00 1.13

Germany 19% EUR 1.00 1.05

Greece 23% EUR 1.00 0.93

Hungary 27% HUF 292.18 169.65

Iceland 25.5% ISK 171.79 181.88

Ireland 23 % EUR 1.00 1.09

Italy 21% EUR 1.00 1.04

Japan 5% JPY 125.11 138.96

Korea (South Korea) 10% KRW 1,458.90 1,078.11

Latvia 21% LVL 0.70 0.47

Liechtenstein49 8% CHF 1.23 1.88

Lithuania 21% LTL 3.45 2.12

Luxembourg 15% EUR 1.00 1.21

FYROM 18% MKD 61.60 25.19

Malta 18% EUR 1.00 0.73

Norway 25% NOK 7.41 11.84The Netherlands 21% EUR 1.00 1.10

Poland 23% PLN 4.17 2.44

Portugal 23% EUR 1.00 0.82

Romania 24% RON 4.39 2.20

Slovakia 20% EUR 1.00 0.69

Slovenia 20% EUR 1.00 0.84

Spain 21% EUR 1.00 0.93

State of California 8.43% USD 1.34 1.30

47 Sources: Exchange rate: online European Central Bank, foreign exchange rates (average rate of period 1st-15th of February 2013). EURO PPP: Eurostat database (April 2013).

48 In Canada, VAT rates vary per province. The used rate as given in the table represents a simple arithmeticaverage over all Canadian provinces.

49 VAT rate and currency for Liechtenstein are the same as for Switzerland.





State of Colorado 5.95% USD 1.34 1.30

State of New York 8.37% USD 1.34 1.30

Sweden 25% SEK 8.52 11.63

Switzerland 8% CHF 1.23 1.88Turkey 18% TRY 2.38 0.88

The United Kingdom 20% GBP 0.86 1.34

Table 8: Exchange rates, Euro PPP and VAT percentages

The results in this report are expressed in EUR/PPP, VAT included.





4. R ESULTS OF THE BROADBAND INTERNET ACCESS COST

COMPARISON FOR BROADBAND STANDALONE OFFERS

The results of the Broadband Internet Access Cost study for February 2013 are presentedin the chapter below. These are based on the following selection of offers:

Least expensive offers per country and per basket incl. indication of the median (cf.section 4.2);

Least expensive offer per country for each of the 8 baskets (cf. section 4.3);

Median offer per technology for each of the 8 baskets (cf. section 4.4).

The median is the value separating the upper half of a sample from the lower half. If thereis an even number of observations, the median is not unique. In these cases, the mean ofthe two middle values is taken.

The median will be presented in this report for comparison with the least expensive offerper basket, for the comparison over time as well as for the comparison of the broadbandInternet access cost based on different technologies. It is considered to be a moreappropriate basis for comparison than e.g. the mean (or ‘average’) as the offers in thesame basket often have varying characteristics (e.g. different speeds). A comparisonbased on the median value – provided that there are a sufficiently large number of offersin the sample - does not give a weight to the (extreme) values so that it is not influencedby e.g. a few very expensive offers with the highest bandwidths observed for just one ISP

or country. Offers which were substantially higher than the bulk of the offers wereremoved from the calculations of averages and median offers.

As the cost of the broadband Internet access service could not be isolated in case of abundled offer (cf. paragraph 3.1.2), the analyses presented below are based only on thenon-bundled offers which represent 42.9% of the total number of offers in the sample.Results for bundled offers are presented in Chapter 5.

4 . 1 . O FFERS W I TH SPEED LOW ER THAN OR EQUAL TO 1 4 4 KBPS

As already pointed out in paragraph 2.2.1, in some countries some ISPs also consider aconnection with a speed of 128 kbps as a broadband connection. Compared to theFebruary 2012 sample, which included only one ISP in Poland which has offers with aspeed of 128 kbps (Multimedia Polska, a new entrant that provides these offers based ontwo different technologies (xDSL and Plug & Play)), the February 2013 sample, alsocontains an offer with that speed in Lithuania (Init, a newly added new entrant, whichprovided this offer based on cable technology).





4 . 2 . LEAST EXPENS I VE OFFERS PER COUNTRY AN D PER BA SKET

The outcome of this analysis is presented by means of:

Graphs (paragraphs a and b) that present the least expensive BroadbandInternet Access Cost per country in EUR/PPP VAT incl. (total BroadbandInternet Access Cost and breakdown in a recurring and non-recurring fee, line rentalor cable TV subscription fee as well as the additional cost that is added whennormalisation was required). The average of the selected least expensive offers isrepresented as well (at EU15, NMS, EU27 and non EU level). As indicated inparagraph 3.2.1, baskets contain offers for products with different download speeds.The speed of every offer is therefore indicated alongside each chart. This first graphis presented once at the level of all ISPs, and once at the level of offers of

incumbents only.

A graph (paragraph c) that presents the least expensive offers in EUR/PPPVAT incl. in comparison with the median values. Note that for countries forwhich only one offer is available in the sample for a specific basket, the median isnot presented. The median per basket refers to the median value of the charges ofall offers in the sample belonging to a certain basket e.g. EU27 is the median of alloffers in the sample presented in countries of the EU27.

A graph (paragraph d) that indicates the relative weight of the elementsthat are composing the least expensive offer per country (expressed in %).

Lists (paragraphs e and f) with the detailed characteristics of the offers that

are selected50. This table also includes an indexed ranking51 compared to themedian of the offers selected incl. remarks on the results of the comparison. This listis presented once at the level of all ISPs, and once at the level of offers ofincumbents only.

A graph (paragraph g) that compares the Broadband Internet Access Costresults (in EUR/PPP VAT incl.) of February 2012 and February 2013. For aquestion of readability of the graphs, only median offers are represented.

Finally, remarks and conclusions on the data in the graphs are presented foreach basket in paragraph h.

50 Where multiple offers have exactly the same cost and are the least expensive ones, they are all presented inthis list.

51 The indexed ranking expresses the relative price of the offer compared to the median. If e.g. an offer has aranking equal to 1, this implies that the cost of the offer equals the value of the median. If the value of theindexed ranking of an offer is 1.22, this implies that the cost of the offer is equal to 122% of the value of themedian.





5,19

11,14

16,69

16,10

14,44

20,93

44,14

58,29

1,14

2,87

1,08

14,14

23,09

2,53

55,32

0 10 20 30 40 50 60 70 80 90

LT

HU

SI

PL

SK

DK

PT

EL

ES

4 . 2 . 1 B ASKET “ 1 4 4 KBPS - 5 1 2 KBPS ( I N C L . ) ” , I N € / PPP ( V A T I N CL . )

4 . 2 . 1 . a LEAST EXPEN S I VE OFFER ( A LL I SP S )

Due to the limited number of countries included in the following graphs, no averages arerepresented for this basket.

Least expensive offer (All ISPs):Basket "144kbps-512kbps (incl.)", 1GB or 20 hours/month

Total cost/month in €/PPP (VAT incl.)

5,19

11,14

16,69

17,23

17,31

22,01

57,85

58,28

81,38

D o w n

l o a

d

s p e e

d

( k b p s

)

512

512

512

512

512

460

256

512

256

Additional recurring charges

Basic recurring charges Non recurring charges

Line rental





19,54

20,93

24,16

44,14

58,29

1,08

3,42

12,06

23,09

11,97

2,53

55,32

0 10 20 30 40 50 60 70 80 90

HU

DK

PL

PT

EL

ES

4 . 2 . 1 . b L EAST EXPENS I VE OFFER ( I NCUMB ENTS ONLY )

Least expensive of fer (Incumbents only):Basket "144kbps-512kbps (incl.)", 1GB or 20 hours/month


19,54

22,01

38,96

57,85

58,28

81,38



Line rental

D o w n

l o a

d

s p e e

d ( k b p s

)

256

460

256

256

512

256





17,31

22,01

57,01

58,28

5,19

16,69

11,14

17,23

81,38

11,79

22,06

24,76

38,96

100,81

0 10 20 30 40 50 60 70 80 90 100 110

SK

DK

PT

EL

LT

SI

HU

PL

ES

4 . 2 . 1 . c B ASKET “ 1 4 4 KBPS - 5 1 2 KBPS ( I N C L . ) ” , LEAST EXPENS I VE AND

MED I AN OFFERS ( A LL I SP S )

For the following countries, only one offer was available for this basket: Canada, Cyprus, Estonia, Greece, Latvia, Lithuania, Portugal and Romania. The charge for this offer equalsthe least expensive and no median value was determined for these countries.

Least expensive and median offers (All ISPs):Basket "144kbps-512kbps (incl.)", 1GB or 20 hours/month


Median offerLeast expensive offer





0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

LT

HU

SI

PL

SK

DK

PT

EL

ES

4 . 2 . 1 . d B ASKET “ 1 4 4 KBPS - 5 1 2 KBPS ( I N C L . ) ” , COMPOSI T I O N I N % ( A LL

I SP S )

Least expensive offer: Charges breakdown (All ISPs):Basket "144kbps-512kbps (incl.)", 1GB or 20 hours/month


Additional recurring chargesBasic recurring charges Non recurring charges Line rental



75

4 . 2 . 1 . f B ASKET “ 1 4 4 KBPS - 5 1 2 KBPS ( I N C L . ) ” , L I ST OF SELECTED OFFERS ( I NCUMBENTS ONLY

In Hungary and Poland , offers of incumbent ISPs are available, though not selected as the least expe

expensive offer from the incumbent in Poland amounts to 38.95 EUR/PPP, compared to 17.23 EUR/PPPexpensive offer of an incumbent has a total charge of 19.54 EUR/PPP, compared to 11.14 EUR/PPP for new

Table 10: Detailed information on least expensive offer per country (144kbps-512kbps (incl.)) – Incumbents only

Country ISP Status of ISPGeographical

coverage of ISPOffer

Geographical

availability of

offer in coverage

area

Line

rental

required?

TechnologyContract

duration (*)

Bitrate

down

GB included

per month

Hours

includ

per mon

Months Kbps

Hungary Invitel Incumbent national Mikro partial NO Cable unlimited 256 unlimited unlimite

Denmark TDC Incumbent national TDC Bredbånd Mini complete NO xDSL 6 460 unlimited unlimite

Poland Orange (TP and PTK) Incumbent national Neostrada 256 complete YES xDSL unlimited 256 unlimited unlimite

Poland Orange (TP and PTK) Incumbent national Neostrada 512 complete YES xDSL unlimited 256 unlimited unlimite

Portugal PT Comunicações Incumbent national SAPO ADSL Free complete YES xDSL unlimited 256 0

Greece OTE Incumbent national OTE Hellas SAT net! HOME 500 complete NO Satellite 6 512 unlimited unlimite

Spain Telefonica Spain (Movistar) Incumbent national Estandar Modalidad Basica complete NO Satellite unlimited 256 unlimited unlimite

(*) Duration = 'unlimited' stands for offers without minimum contract duration; the contract may be terminated at any time(**) Without telephone line rental or cable TV subscription, including discounts and extra charges(***) Per month, including discounts

(****) Indexed ranking: ranking of offers based on the median value of this set of results





21,87

18,14

10,33

39,75

57,40

19,83

8,55

6,57

33,17

21,26

15,17

23,94

97,28

31,51

39,33

23,94

21,87

23,94

22,01

58,28

24,76

11,79

38,96

57,85

17,31

22,06

100,81

58,28

31,36

33,33

0 10 20 30 40 50 60 70 80 90 100 110

CA

CY

DK

EE

EL

HU

LV

LT

PL

PT

RO

SK

SI

ES

CH

EU15

NMS

non

EU

EU27

4 . 2 . 1 . g B ASKET “ 1 4 4 KBPS - 5 1 2 KBPS ( I N C L . ) ” , COMPAR I SON OF MED I AN

OFFERS I N F EBRUARY 2 0 1 2 A ND F EBRUARY 2 0 1 3

Comparison February 2012 – February 2013

Median offers (All ISPs):Basket "144kbps-512kbps (inc l.)” 1GB or 20 hours/month


Not included in the EU27: AT, BE, BG, CZ, DE, FI, FR, IE, IT, LU, MT, NL, SE, UK

Not included in the EU15: AT, BE, DE, FI, FR, IE, IT, LU, NL, SE, UK

Not included in the NMS: BG, CZ, MT

Not included in the non-EU: CAL, COL, HR, ICE, JAP, KOR, LI, MK, NO, N-Y, TR

Median February 2013Median February 2012Median February 2012 Median February 2013





4 . 2 . 1 . h C ONCLUSI ONS ON BASKET “ 1 4 4 KBPS - 5 1 2 KBPS ( I N C L . ) ”

In 31 out of the 38 countries, no offer was available for this basket for February2013. Moreover, in 4 countries, only one offer was available.

For some countries a major difference can be noted between the least expensiveand the median offer:

There are five offers in this basket for Hungary , of which 3 have totalcharges higher than 24 EUR/PPP.

Poland has nine offers in the basket, of which 8 offers have a totalcharge above 33 EUR/PPP.

Spain has two offers in the basket, which respectively have totalcharges of 81.38 EUR/PPP and 120.24 EUR/PPP.

As presented in the summary Table 25 on page 160, the total monthly charges ofthe median offer have increased in all countries represented in this basket(except in Slovenia). The increase is particularly significant in Denmark (+113%), Lithuania (+80%) and Portugal (+172%).

Regarding the least expensive offer, the total monthly cost has also sharplyincreased in Denmark (+118%) and Portugal (+172%) but has remainedrelatively stable in Greece (+1.5%), Slovenia (-0.4%) and Spain (+3.6%). Incontrast, monthly charges for the least expensive offer have significantlydecreased in Hungary (-43.1%) and Lithuania (-21%).

It is however important to note that median values are calculated on a limitednumber of offers for these countries (as well in the 2012 sample as in the 2013sample)52. Price increases may be the result of a decrease in the number ofoffers following an upgrade or a withdrawal of some offers, rather than anoutcome of real price increases of the same offers in a given basket.

52 In Greece and Portugal: 1 offer in 2012 and in 2013; in Denmark: 2 offers in 2012 and 1 offer in 2013; inLithuania: 1 offer in 2012 and 2 in 2013; Spain: 2 offers in 2012 and in 2013.





3,03

10,62

11,20

12,32

12,66

15,19

18,06

14,44

16,27

19,08

16,64

16,65

8,95

18,04

1,55

2,13

3,68

2,55

2,59

2,59

4,20

2,87

7,03

6,71

0 10 20 30 40 50 60 70

LT

SE

HU

EE

CZ

LV

AT

SK

COL

SI

N-Y

CAL

TR

CH

4 . 2 . 2 B ASKET “ 5 1 2 KBPS - 1 0 2 4 KBPS ( I N C L . ) ” , I N € / PPP ( V A T I N CL . )

4 . 2 . 2 . a LEAST EXPEN S I VE OFFER ( A LL I SP S )



1024

1024

563

1024

1024

1024

1024

1024

1024

1024

1024

1024

1024

1000

D o w n

l o a

d

s p e e

d

( k

b p s

)

10,08

10,62

11,20

12,32

14,21

17,33

18,06

18,12

18,82

19,08

19,23

19,24

19,86

20,92





19,08

22,52

18,66

10,08

14,29

24,62

24,50

31,03

23,83

55,23

3,71

1,26

6,35

3,51

0,33

1,99

2,93

2,12

14,14

12,72

11,97

6,67

19,36

16,06 38,98

35,02

16,11

22,88

25,57

0 10 20 30 40 50 60 70

DE

JAP

IE

LI

PL

MK

NO

FI

ES

IT

EL

EU15

NMS

non EU

EU27

Least expensive offer (All ISPs) (followed):Basket "512kbps-1024kbps (incl.)", 1GB or 20 hours/month


Line rental

Average of total charges



Not included in the EU27: BE, BG, CY, DK, FR, LU, MT, NL, PT, RO, UK

Not included in the EU15: BE, DK, FR, LU, NL, PT, UK Not included in the NMS: BG, CY, MT, RO

Not included in the non-EU: CA, HR, ICE, KOR

22,80

23,78

25,02

26,31

26,59

26,60

31,17

33,97

43,19

57,17

69,37

1024

D o w n

l o a

d

s p e e

d ( k b p s

)

1024

1024

1024

1024

1024

600

1024

1024

640

1024





16,27

16,64

16,65

18,04

4,67

10,08

27,13

14,13

27,52

26,23

31,03

32,39

45,05

55,23

2,55

2,59

2,59

2,87

1,42

3,51

2,27

0,92

6,29

2,93

3,28

2,12

13,93

10,85

12,72

11,84

16,06

4,72

38,98

48,26

32,38

23,03

40,32

0 10 20 30 40 50 60 70

COL

N-Y

CAL

CH

LT

LI

EE

JAP

TR

DE

FI

SI

HU

IT

EL

EU15

NMS

non EU

EU27

4 . 2 . 2 . b L EAST EXPENS I VE OFFER ( I NCUMB ENTS ONLY )

Least expensive of fer (Incumbents only):

Basket "512kbps-1024kbps (incl.)", 1GB or 20 hours/monthTotal cost/month in €/PPP (VAT incl.)

Line rental




1024

1024

1024

1024

1000

1024

800

1024

1024

1024

1024

1024

1024

1024

640

D o w n

l o a

d

s p e e

d

( k b p s

)

18,82

19,23

19,24

20,92

21,65

26,31

27,13

28,23

28,44

32,52

33,97

35,67

45,05

57,17

69,37

Not included in the EU27: AT, BE, BG, CY, CZ, DK, ES, FR, IE, LU, LV, MT, NL, PL, PT, RO, SE, SK, UK Not included in the EU15: AT, BE, DK, ES, FR, IE, LU, NL, PT, SE, UK

Not included in the NMS: BG, CY, CZ, LV, MT, PL, RO, SK

Not included in the non-EU: CA, HR, ICE, KOR, MK, NO





17,33

18,12

18,82

20,92

26,60

31,17

69,37

10,62

12,32

10,08

14,21

19,23

18,06

19,24

23,78

22,80

26,31

19,86

25,02

19,08

33,97

11,20

43,19

26,59

57,17

12,18

15,50

16,91

18,08

19,58

22,19

25,03

26,00

27,66

28,34

28,44

29,67

32,03

35,43

45,05

48,12

50,85

79,07

20,43

27,13

25,67

25,02

0 10 20 30 40 50 60 70 80

LV

SK

COL

CH

MK

NO

EL

SE

EE

LT

CZ

N-Y

AT

CAL

JAP

DE

LI

TR

IE

SI

FI

HU

ES

PL

IT

EU15

NMS

non EU

EU27

4 . 2 . 2 . c B ASKET “ 5 1 2 KBPS - 1 0 2 4 KBPS ( I N C L . ) ” , LEAST EXPENS I VE AND


For the following countries, only one offer was available for this basket: Colorado, FYROM,Greece, Latvia, Norway, Slovakia and Switzerland . The charge for this offer equals theleast expensive and no median value was determined for these countries.



Median offerLeast expensive offer Median value





0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

LT

SE

HU

EE

CZ

LV

AT

SK

COL

SI

N-Y

CAL

TR

CH

DE

JAP

IE

LI

PL

MK

NO

FI

ES

IT

EL

4 . 2 . 2 . d B ASKET “ 5 1 2 KBPS - 1 0 2 4 KBPS ( I N C L . ) ” , COMPOS I T I O N I N %

( A LL I SP S )








23,83

14,09

13,51

17,33

18,97

28,40

68,32

25,55

27,37

75,93

22,67

15,18

12,11

28,07

24,16

32,50

28,35

17,35

31,43

47,52

21,65

19,17

19,90

13,81

7,09

30,95

17,68

23,98

25,30

23,41

22,19

18,08

15,50

35,43

27,66

69,37

45,05

29,67

79,07

26,00

17,33

28,34

16,91

26,60

31,17

50,85

18,12

32,03

48,12

25,03

18,82

19,58

12,18

20,92

28,44

20,43

27,13

25,67

25,02

0 10 20 30 40 50 60 70 80 90

AT

CY

CZ

DK

EE

FI

DE

EL

HU

IE

IT

JAP

LV

LI

LT

MK

NO

PL

SK

SI

ES

CAL

COL

NY

SE

CH

TR

EU15

NMS

non EU

EU27

4 . 2 . 2 . g B ASKET “ 5 1 2 KBPS - 1 0 2 4 KBPS ( I N C L . ) ” , COMPAR I SON OF MED I AN


Comparison February 2012 – February 2013Median of fers (All ISPs):



Not included in the EU27: BE, BG, FR, LU, MT, NL, PT, RO, UK

Not included in the EU15: BE, FR, LU, NL, PT, UK Not included in the NMS: BG, MT, RO

Not included in the non-EU: CA, HR, ICE, KOR





4 . 2 . 2 . h C ONCLUSI ONS ON BASKET “ 5 1 2 KBPS - 1 0 2 4 KBPS ( I N C L . ) ”



There are fifteen offers available in Hungary in this basket, of whichnine have total charges over 40 EUR/PPP.

Italy has two offers in the basket, the first one with total monthlycharges of 57.17 EUR/PPP and the second one of 100.97 EUR/PPP.

Poland has eight offers in the basket, of which six offers have a totalcharge equal or above 40 EUR/PPP.

In Slovenia, twelve offers are available for this basket, of which eighthave total charges over 30 EUR/PPP.

There are 5 offers in this basket in Turkey , of which three have totalmonthly charges over 25 EUR/PPP.

As described in the Table 25 on page 160, least expensive and median chargeshave significantly decreased between 2012 and 2013 in Estonia (respectively -19.7% and -10.5%) and Lithuania (respectively 44.3% and -39.8%). A smallerdecrease is observed in Colorado, Germany , New York, and Sweden.

In contrast, these charges have skyrocketed in Liechtenstein, Poland andSwitzerland where the cheapest charges have more than doubled (respectively+148.9%, +740.4% and +195.2%) and median charges have increased byrespectively 134%, 79.4% and 195.2%. In the following countries, both leastexpensive and median charges have also increased: Czech Republic

(respectively +13.3% and +28.3%), California (resp. +10% and + 15.6%),Finland (resp. +79.1% and 86.8%), Ireland (resp. +10.1% and +8.4%), Japan (resp. +16.2% and +14.7%), Latvia (+14.1% for both values) and FYROM (resp. +80.7% and +10.1%).

Least expensive charges and median values have remained relatively stable inGreece, Italy , Slovakia, Slovenia and Spain with variations lower than 5% forboth values.

In some countries, the evolution between February 2012 and 2013 of totalcharges for the least expensive and median offer is different (see Table 25):

In Hungary , charges for the least expensive offer have visiblydecreased (-24.8%) while the median value has sharply increased

(+76.3%). In Norway and Turkey , monthly charges for the least expensive offer

have increased since the year before (resp. +20.5% and +12.8%)while median charges have decreased (resp. -4.1% and -8.1%).

It is however important to note that, for some countries, median values arecalculated on a limited number of offers53.

In all regions, charges of the cheapest offer in this basket and median valuehave increased. Nevertheless, while the increase in cheapest offer price is moresignificant in non-EU countries than in the other regions, the rise in median costis less explicit for the non-EU countries.

53 In Colorado, Greece, Latvia, Slovakia and Switzerland: 1 offer in 2012 and in 2013; in Germany and New

York: 1 offer in 2012 and 2 offers in 2013; in Finland, Italy, Japan, Liechtenstein and FYROM: 2 offers in2012 and in 2013.





7,90

4,72

11,49

11,26

12,06

12,88

11,96

18,06

21,86

18,75

23,66

22,33

21,03

23,05

23,86

27,03

26,92

31,19

29,17

18,30

21,81

9,68

30,96

3,31

1,95

0,59

1,04

1,30

3,41

1,86

3,50

1,72

1,08

2,31

2,26

1,07

2,27

3,43

6,29

1,14

16,42

11,84

11,97

13,45

4,72

3,61

25,94

31,31

26,76

21,44

28,00

23,63

0 5 10 15 20 25 30 35 40 45 50

MK

LT

HU

SE

LV

SK

HR

AT

SI

FI

CY

CZ

NO

RO

DK

EE

CAL

COL

DE

EL

JAP

IT

PL

CH

EU15

NMS

non EU

EU27

4 . 2 . 3 B ASKET “ 1 0 2 4 KBPS - 2 0 4 8 KBPS ( I N C L . ) ” , I N € / PPP ( V A T I N CL . )

4 . 2 . 3 . a LEAST EXPENS I VE OFFER ( A LL I SP S )



Line rental




Not included in the EU27: BE, BG, ES, FR, IE, LU, MT, NL, PT, UK Not included in the EU15: BE, ES, FR, IE, LU, NL, PT, UK

Not included in the NMS: BG, MT

Not included in the non-EU: CA, ICE, KOR, LI, N-Y, TR

D o w

n l o a

d

s p e e

d

( k b p s

)

1536

2048

2048

2048

2048

1536

2048

2048

1536

1126

2048

2048

2048

2048

1843

2048

1536

1536

2048

2048

1536

1229

2048

2000

11,21

11,39

11,49

11,86

12,06

13,92

16,88

18,06

21,86

22,16

23,66

24,19

24,53

24,77

24,94

27,03

29,24

33,45

35,46

35,79

35,92

39,05

44,07

44,77





14,60

18,75

22,33

23,05

23,86

14,10

26,92

29,32

25,26

33,77

32,39

30,64

29,17

21,81

18,37

36,20

3,41

1,86

1,72

1,08

1,42

2,31

0,24

1,49

4,49

6,29

2,27

1,29

10,85

6,67

11,84

16,42

13,45 31,31

29,64

28,61

35,46

29,01

0 10 20 30 40 50

LV

FI

CZ

RO

DK

LT

CAL

SE

NO

HU

SI

CY

DE

JAP

EL

EE

CH

EU15

NMS

non EU

EU27

4 . 2 . 3 . b LEAST EXPEN S I VE OFFER ( I NCUMBENTS ONLY )

Least expensive of fer (Incumbents only):Basket "1024kbps-2048kbps (incl.)", 2GB or 20 hours/month


2048

1126

2048

2048

1843

2048

1536

2048

2048

1311

2048

2048

2048

1536

2048

1536

2000

D o w n

l o a

d

s p e e

d

( k b p s

)

14,60

22,16

24,19

24,77

24,94

26,37

29,24

29,56

31,93

33,77

33,88

35,13

35,46

35,92

36,07

36,20

44,77

Line rentalAverage of total charges

Basic recurring charges Non recurring chargesAdditional recurring charges

Not included in the EU27: AT, BE, BG, ES, FR, IE, IT, LU, MT, NL, PL, PT, SK, UK

Not included in the EU15: AT, BE, ES, FR, IE, IT, LU, NL, PT, UK Not included in the NMS: BG, MT, PL, SK

Not included in the non-EU: CA, COL, HR, ICE, KOR, LI, MK, N-Y, TR





24,19

24,77

24,94

33,45

35,46

39,05

44,77

12,06

13,92

11,86

16,88

22,16

11,21

11,39

11,49

29,24

27,03

24,53

23,66

35,79

35,92

21,86

18,06

44,07

14,60

17,31

21,23

21,78

22,32

24,33

27,10

31,02

31,28

31,61

31,93

35,13

35,93

36,61

36,96

39,94

84,32

29,00

30,25

29,88

29,89

0 10 20 30 40 50 60 70 80 90

CZ

RO

DK

COL

DE

IT

CH

LV

SK

SE

HR

FI

MK

LT

HU

CAL

EE

NO

CY

EL

JAP

SI

AT

PL

EU15

NMS

non EU

EU27

4 . 2 . 3 . c B ASKET “ 1 0 2 4 KBPS - 2 0 4 8 KBPS ( I N C L . ) ” , LEAST EXPENS I VE AND


For the following countries, the median value is equal to the charge of the least expensiveoffer and was therefore not represented: the Czech Republic, Colorado, Denmark,Germany, Italy, Romania and Switzerland.








4 . 2 . 3 . d B ASKET “ 1 0 2 4 KBPS - 2 0 4 8 KBPS ( I N C L . ) ” , COMPOS I T I O N I N %

( A LL I SP S )



0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

MK

LT

HU

SE

LV

SK

HR

AT

SI

FI

CY

CZ

NO

RO

DK

EE

CAL

COL

DE

EL

JAP

IT

PL

CH






26,49

31,33

30,11

24,16

14,70

32,72

31,28

32,99

32,55

54,45

31,53

13,97

33,82

26,55

37,29

40,17

32,32

25,71

35,80

27,42

31,57

15,85

15,96

24,55

50,62

23,66

29,88

32,56

29,30

39,94

21,78

35,13

24,19

24,94

31,61

22,32

35,46

35,93

31,02

39,05

36,61

14,60

27,10

24,33

31,93

84,32

24,77

17,31

36,96

31,28

33,45

21,23

44,77

29,00

30,25

31,72

29,89

0 10 20 30 40 50 60 70 80 90

AT

CA

HR

CY

CZ

DK

EE

FI

DE

EL

HU

IT

JAP

LV

LT

MK

MT

NO

PL

RO

SK

SI

CAL

COL

NY

SE

CH

TR

EU15

NMS

non EU

EU27

4 . 2 . 3 . g B ASKET “ 1 0 2 4 KBPS - 2 0 4 8 KBPS ( I N C L . ) ” , COMPAR I SON OF

MED I AN OFFERS I N F EBRUARY 2 0 1 2 A ND F EBRUARY 2 0 1 3

Comparison February 2012 – February 2013Median offers (All ISPs):Basket "1024kbps-2048kbps (incl.)", 2GB or 20 hours/month



Not included in the EU27: BE, BG, ES, FR, IE, LU, NL, PT, UK Not included in the EU15: BE, ES, FR, IE, LU, NL, PT, UK

Not included in the NMS: BG

Not included in the non-EU: ICE, KOR, LI





4 . 2 . 3 . h C ONCLUSI ONS ON BASKET “ 1 0 2 4 KBPS - 2 0 4 8 KBPS ( I N C L . ) ”

In 16 out of the 38 countries, no offer was available for this basket for February

2013. Moreover, in 7 countries, only one offer was available. In Spain and Turkey, one offer is also available in the sample for this basket but

these two offers have been excluded from the analysis as their actual monthlycost respectively equals 203 and 213 EUR/PPP.


There are four offers available in Austria in this basket, of which threehave charges over 35 EUR/PPP.

Twenty-four offers are available for this basket in Hungary , of whichseventeen have charges over 25 EUR/PPP and three over 80EUR/PPP.

Lithuania has six offers in the basket, of which four have totalcharges over 25 EUR/PPP.

In FYROM, seven offers are available in this basket, of which fivehave charges over 20 EUR/PPP and one over 130 EUR/PPP.

Poland has five offers in the basket, of which four have a total chargeover 80 EUR/PPP and one over 100 EUR/PPP.

There are eleven offers for this basket in Slovenia, of which eighthave charges over 30 EUR/PPP.

Between February 2012 and 2013, the median cost, as well as the charges forthe least expensive offer (see summary Table 25 on page 160), have visiblydecreased in Croatia, Finland, Hungary, Italy, FYROM and Slovakia. On the

contrary, they have sharply increased in Denmark, Poland and Switzerland, and,to a lesser extent in California, Colorado, Greece, Germany and Japan. In Latvia,they both remained quite stable.

In some countries, the evolution of charges between 2012 and 2013 slightlydiffers for the least expensive and the median offer.

In Norway , total charges for the least expensive offer have remainedrelatively stable between 2012 and 2013 while the median value hasdecreased visibly (–20.5%).

Conversely, while charges for median offer have remained stable inthe Czech Republic , they have significantly increased for the cheapestoffer (+75%).

In Lithuania, total monthly charges for the least expensive offer haveincreased by 72% while they have decreased by 20% for the medianoffer.

In Cyprus, Slovenia and Sweden, total charges for the leastexpensive offer have been respectively reduced by 21.4%, 7.7% and7.3% while median charges have respectively increased by 16.7%,3.3% and 33%.

Globally, the median cost has remained relatively stable in all regions except inthe EU15 countries where it has increased by around 20%. On the contrary,while charges for least expensive offers have remained quite stable in the EU15countries, they have visibly increased in all the other regions.





10,29

12,37

13,16

14,31

14,74

14,44

19,29

21,46

22,45

22,63

24,86

24,41

25,61

24,97

24,98

26,32

19,06

15,73

26,94

25,26

15,07

36,54

27,43

38,27

20,60

42,90

1,96

2,87

0,47

0,63

1,19

1,20

0,33

2,59

5,62

0,90

0,23

10,04

2,55

1,44

4,49

8,23

11,97

16,42

1,20

19,43

29,68

21,72

28,89

24,82

0 10 20 30 40 50

LV

SE

RO

LT

HU

SK

CZ

SI

MK

BG

PT

COL

HR

N-Y

CAL

AT

MT

PL

FI

NO

EL

TR

CA

IE

ES

CY

EU15

NMS

non EU

EU27

4 . 2 . 4 . B ASKET “ 2 0 4 8 KBPS - 4 0 9 6 KBPS ( I N C L . ) ” , I N € / PPP ( V A T I N CL . )

4 . 2 . 4 . a LEAST EXPENS I VE OFFERS ( A LL I SP S )



Basic recurring charges Line rental Non recurring charges Average of least expensive offers

Not included in the EU27: BE, DE, DK, EE, FR, IT, LU, NL, UK

Not included in the EU15: BE, DE, DK, FR, IT, LU, NL, UK

Not included in the NMS: EE Not included in the non-EU: CH, ICE, JAP, KOR, LI

D o w n

l o a

d

s p e e

d

( k b p s

)

4096

2096

3072

4096

4096

3072

3072

4096

3072

4096

4096

3072

4096

3072

3072

4096

4096

4096

4096

2200

4096

3072

3072

4096

3072

3072

10,28

12,37

13,16

14,31

16,70

17,31

19,77

21,46

22,45

23,26

24,86

25,61

25,61

26,17

26,19

26,32

27,28

28,03

29,53

30,88

32,39

40,82

41,46

47,39

36,77

37,47





16,65

24,86

24,41

25,61

24,97

24,98

19,06

27,75

15,68

26,94

27,43

38,24

41,73

42,90

1,72

1,19

1,20

1,20

1,42

2,59

10,04

10,85

1,49

4,49

8,23

0 5 10 15 20 25 30 35 40 45 50

RO

PT

COL

HR

N-Y

CAL

MT

MK

LT

FI

CA

HU

SI

CY

45,49

4 . 2 . 4 . b LEAST EXPEN S I VE OFFERS ( I NCUMB ENTS ONLY )

Least expensive offer (Incumbents only):Basket "2048kbps-4096kbps (incl.)", 5GB or 20 hours/month


Basic recurring charges Line rental Non recurring charges

D o w n

l o a

d

s p

e e

d

( k b p s

)

4096

4096

3072

4096

3072

3072

4096

4096

4096

4096

3072

4096

4096

4096

18,37

24,86

25,61

25,61

26,17

26,19

27,28

27,75

27,94

29,53

37,47

38,24

43,22

47,39





19,77

23,26

24,86

25,61

26,32

27,28

29,53

32,39

37,47

12,37

13,16

10,28

14,31

17,31

26,17

22,45

25,61

21,46

30,88

26,19

16,70

28,03

41,46

40,82

47,39

36,77

12,56

15,77

22,48

23,59

23,88

28,26

32,27

34,38

36,65

36,79

36,98

39,75

42,84

45,85

46,24

49,20

55,91

32,39

30,68

35,45

30,79

0 10 20 30 40 50 60

CZ

BG

PT

COL

AT

MT

FI

EL

CA

SE

RO

LV

LT

SK

N-Y

MK

HR

SI

NO

CAL

HU

PL

ES

IE

CY

TR

EU15

NMS

non EU

EU27



For the following countries, only one offer was available for this basket: Austria, Bulgaria,Canada, Colorado, Czech Republic, Finland, Greece, Malta and Portugal. Consequently, nomedian value could be determined.








0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

LV

SE

RO

LT

HU

SK

CZ

SI

MK

BG

PT

COL

HR

N-Y

CAL

AT

MT

PL

FI

NO

EL

TR

CA

IE

ES

CY


( A LL I SP S )



Basic recurring charges Non recurring charges Line rental





23,34

23,12

35,41

43,32

19,51

18,34

31,24

26,31

59,08

36,47

47,66

21,69

22,01

40,49

18,63

49,85

16,17

35,83

13,59

30,79

31,13

46,71

24,00

79,90

32,49

30,96

35,28

31,13

23,26

37,47

34,38

49,20

19,77

29,53

32,39

39,75

46,24

22,48

23,59

32,27

27,28

36,79

42,84

24,86

15,77

23,88

36,65

45,85

36,98

25,61

28,26

12,56

55,91

32,39

30,68

35,45

30,79

0 10 20 30 40 50 60 70 80 90

BG

CA

HR

CY

CZ

DK

EE

FI

EL

HU

IE

LV

LT

MK

MT

NO

NL

PL

PT

RO

SK

SI

ES

CAL

COL

NY

SE

TR

EU15

NMS

non EU

EU27



Comparison February 2012 – February 2013Median of fers (All ISPs):



Not included in the EU27: AT, BE, DE, FR, IT, LU, UK

Not included in the EU15: AT, BE, DE, FR, IT, LU, UK

Not included in the non-EU: CH, ICE, JAP, KOR, LI







2012. Moreover in 9 countries, only one offer was available. For some countries a major difference can be noted between the least expensive

and the median offer:

Croatia has nine offers in this basket, of which eight have totalcharges higher than 30EUR/PPP.

Fifteen offers are available in Hungary in this basket, of which threehave not been considered in the analysis because their monthlycharges are higher than 150 EUR/PPP; among the twelve otheroffers, nine have charges over 30 EUR/PPP.

Latvia has two offers in the basket, total charges for the leastexpensive one are 10.28 EUR/PPP compared with 34.68 EUR/PPP for

the other one. There are seven offers in Lithuania, of which five have charges over

20 EUR/PPP.

In this basket, ten offers are available in FYROM , of which one hasbeen excluded from the analysis (charges over 150 EUR/PPP), onehas total charges over 145 EUR/PPP and seven over 25 EUR/PPP.

In Poland , six offers are available, of which four have total chargesover 35 EUR/PPP.

Sixteen offers are available for this basket in Slovenia, of whicheleven have total monthly charges over 30 EUR/PPP.

Turkey has three offers with really different total charges: charges

are 12.37 EUR/PPP for the least expensive; 36.77 EUR/PPP for thesecond offer, and 75.05 EUR/PPP for the most expensive.

Between February 2012 and 2013, the median cost, as well as the charges forthe least expensive offer (see summary Table 25 on page 160), havesignificantly decreased in FYROM and Turkey. On the contrary, they have visiblyincreased in California, Canada, Cyprus, Finland, Malta and Poland while thehave both remained quite stable in Bulgaria, Croatia, Czech Republic, Latvia andSpain.

As described in Table 25, in some countries, the evolution of charges between2012 and 2013 differs for the least expensive and the median offer.

In Lithuania and Romania, total monthly charges for the least

expensive offer have remained stable while median charges havevisibly increased (respectively +7% and +16%). On the contrary,charges related to the least expensive offer have remained relativelystable while those related to the median offer have significantlydecreased in Greece (-45%), Norway (-26%) and Slovakia (-22.5%).

In Hungary and Slovenia, median charges have significantlyincreased between 2012 and 2013 while total charges for the leastexpensive offer have visibly decreased.

In Ireland monthly charges for the least expensive offer have sharplyincreased (+47%) while the median cost has slightly decreased.

Globally, the median cost has remained stable in all regions (less than 1% ofvariation between 2012 and 2013). However, while charges for the least





expensive offer are also stable in NMS and Non-EU countries, they have visiblyincreased in EU15 (+17%) and EU27 countries (+10%).





8,45

11,08

12,06

13,51

13,77

15,95

17,70

17,99

18,06

17,35

17,92

19,01

19,81

21,69

19,20

19,91

22,95

21,08

23,09

24,41

2,17

0,76

1,43

1,06

2,57

2,37

0,15

2,60

1,20

1,19

22,68

0 10 20 30 40 50 60 70 80

LT

SE

LV

EE

CZ

NL

RO

FI

AT

SK

DE

HR

MK

EL

IT

LU

TR

PL

CA

COL

4 .2 .5 B ASKET “ 4 0 9 6 KBPS - 8 1 9 2 KBPS ( I N C L . ) ” , I N € / PPP ( V A T I N CL . )

4 . 2 . 5 . a LEAST EXPENS I VE OFFER ( A LL I SP S )



D o w n

l o a

d

s p e e

d

( k b p s

)

5120

5120

5120

5120

5120

8192

5120

8192

8192

5120

8192

6144

6144

8192

7168

8192

8192

5120

5120

7168

8,46

11,08

12,06

13,51

15,94

16,71

17,70

17,99

18,06

18,78

18,98

19,02

19,81

21,69

21,78

22,28

23,10

23,69

24,30

25,61





24,97

24,98

27,59

24,35

21,66

30,92

19,24

18,04

31,60

29,48

32,63

18,55

35,77

20,70

23,57

27,07

44,12

1,20

1,200

5,16

2,74

0,54

3,50

2,53

2,66

3,51

2,27

1,44

33,28

5,44

11,26

13,45

14,20

12,72

11,84

19,43

25,61

25,68

27,76

25,64

0 10 20 30 40 50 60 70 80

N-Y

CAL

HU

DK

ICE

PT

UK

CH

CY

NO

IE

FR

SI

LI

JAP

ES

BG

EU15

NMS

non EU

EU27

Least expensive offer (All ISPs) (followed):Basket "4096kbps-8192kbps (incl.)", 5GB or 20 hours/month



Line rental Average of total charges

Not included in the EU27: BE, MT Not included in the EU15: BE

Not included in the NMS: MT Not included in the non-EU: KOR

D o w n

l o a

d

s p e e

d

( k b p s

)

7168

7168

5120

5120

6144

8192

8192

5000

6144

6144

5120

6758

8192

6000

8192

6144

8192

26,17

26,19

27,59

29,51

29,85

30,92

31,04

31,50

31,60

32,98

35,16

35,41

35,77

36,92

37,68

47,94

77,40





15,95

17,99

16,65

17,38

22,08

23,14

23,09

24,41

25,77

24,97

24,98

23,52

30,92

18,04

20,39

34,22

35,05

29,48

20,70

23,57

19,41

34,08

40,57

43,63

24,06

50,59

44,12

0,76

1,72

1,76

16,65

1,20

1,19

1,20

1,20

1,42

0,24

0,92

3,51

2,27

2,90

6,291,28

2,05

4,49

33,28

6,78

13,45

10,85

6,67

12,72

11,84

16,06

15,26 7,64

32,09

35,61

32,41

33,75

0 10 20 30 40 50 60 70 80

NL

FI

RO

AT

EE

SK

CA

COL

LV

N-Y

CAL

HU

PT

CH

LT

SE

TR

NO

LI

JAP

IT

DE

IE

MK

LU

CY

BG

EU15

NMS

non EU

EU27


Least expensive of fer (Incumbents only):Basket "4096kbps-8192kbps (incl.)", 5GB or 20 hours/monthTotal cost/month in €/PPP (VAT incl.)

D o

w n

l o a

d

s p e e

d

( k b p s

)

Line rentalAverage of total charges

Basic recurring charges Non recurring chargesAdditional recurring charges

Not included in the EU27: BE, CZ, DK, EL, ES, FR, MT, PL, SI, UK

Not included in the EU15: BE, DK, EL, ES, FR, UK Not included in the NMS: CZ, MT, PL, SI

Not included in the non-EU: HR, ICE, KOR

8192

8192

6144

8192

5120

5120

5120

7168

6144

7168

7168

5120

8192

5000

8192

8192

8192

5120

6000

8192

7168

6144

8192

8192

6144

5120

8192

16,71

17,99

18,37

19,14

22,08

23,22

24,30

25,61

25,77

26,17

26,19

30,30

30,92

31,50

32,66

34,46

35,97

36,16

36,92

37,68

38,37

40,37

41,84

43,63

55,08

49,01

77,40





26,17

29,51

29,85

31,04

31,50

77,40

12,06

17,70

13,51

17,99

19,02

16,71

18,98

18,06

21,78

21,69

11,08

18,78

24,30

8,46

16,08

18,37

22,08

22,16

22,56

24,07

26,25

26,37

27,13

28,74

29,38

30,41

32,10

32,66

0 10 20 30 40 50 60 70 80 90

N-Y

DK

ICE

UK

CH

BG

LV

RO

EE

FI

HR

NL

DE

AT

IT

EL

SE

SK

CA

LT

20,99



For the following countries, only one offer was available in the sample for this basket: Bulgaria, Denmark, Iceland, New-York, Switzerland and United Kingdom. Consequently,no median value could be determined.







19,81

32,98

30,92

22,28

35,41

25,61

26,19

15,94

36,92

35,16

27,59

35,77

37,68

23,10

47,94

31,60

23,69

33,33

33,88

35,81

36,87

37,63

38,20

38,59

38,96

40,02

44,65

44,99

45,34

46,22

48,03

49,02

56,01

82,12

33,00

34,99

37,24

34,64

0 10 20 30 40 50 60 70 80 90

MK

NO

PT

LU

FR

COL

CAL

CZ

LI

IE

HU

SI

JAP

TR

ES

CY

PL

EU15

NMS

non EU

EU27

Least expensive and median offers (All ISPs) (followed):Basket "4096kbps-8192kbps (incl.)", 5GB or 20 hours/month







0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

LT

SE

LV

EE

CZ

NLRO

FI

AT

SK

DE

HR

MK

EL

IT

LU

TR

PL

CA

COL

N-Y

CAL

HU

DK

ICE

PT

UK

CH

CY

NO

IE

FR

SI

LI

JAP

ES

BG


( A LL I SP S )








25,25

33,88

33,70

64,60

39,97

19,39

22,54

31,67

34,35

26,30

27,56

44,27

28,18

41,50

37,69

32,67

25,60

14,97

22,94

28,58

26,37

77,40

32,10

22,56

56,01

38,96

29,51

22,08

22,16

37,63

26,25

28,74

44,99

29,85

44,65

27,13

46,22

16,08

40,02

32,66

0 10 20 30 40 50 60 70 80 90

AT

BG

CA

HR

CY

CZ

DK

EE

FI

FR

DE

EL

HU

ICE

IE

IT

JAP

KOR

LV

LI

LT



Comparison February 2012 – February 2013Median offers (All ISPs):






39,17

36,10

37,32

28,67

61,32

19,62

34,85

46,06

49,99

38,03

34,38

30,97

32,06

45,52

45,21

33,78

34,63

36,41

34,23

36,87

33,33

33,88

24,07

82,12

35,81

18,37

30,41

45,34

49,02

38,59

38,20

26,17

29,38

31,50

48,03

31,04

33,00

34,99

37,24

34,64

0 10 20 30 40 50 60 70 80 90

LU

MK

NO

NL

PL

PT

RO

SK

SI

ES

CAL

COL

NY

SE

CH

TR

UK

EU15

NMS

non EU

EU27

Comparison February 2012 – February 2013Median offers (All ISPs) (followed):

Basket "4096kbps-8192kbps (incl.)", 5GB or 20 hours/month


Median February 2012




Not included in the EU27: BE, MT Not included in the EU15: BE

Not included in the NMS: MT






In only 3 out of the 38 countries, no offer was available for this basket.

However, in 6 other countries, only one offer was available. For some countries a major difference can be noted between the least

expensive and the median offer:

There are six offers available for this basket in Cyprus; of which fivehave total charges over 55 EUR/PPP.

Seven offers are available for this basket in the Czech Republic; ofwhich five have monthly charges over 30 EUR/PPP.

In Hungary , 30 offers are available for this basket, of which twentyhave total monthly charges over 40 EUR/PPP; three offers havebeen excluded from the analysis because their monthly costexceeds the ceiling of 150 EUR/PPP.

Lithuania has nine offers in the basket, of which seven have totalcharges over 20 EUR/PPP and five over 30 EUR/PPP.

Four offers are available in Luxembourg, of which three have totalmonthly cost over 30 EUR/PPP.

There are 10 offers available for this basket in FYROM , of which 8have total charges over 30 EUR/PPP and 2 over 50 EUR/PPP.

Poland has six offers in this basket, of which five have total monthlycharges over 50 EUR/PPP and 3 over 100 EUR/PPP.

There are five offers available for this basket in Sweden, of which 4have total charges comprised between 25 and 35 EUR/PPP.

Twenty-one offers are available in Turkey , of which twenty have

total charges over 30 EUR/PPP; in ten offers the price is comprisedbetween 50 and 100 EUR/PPP.

Between February 2012 and 2013, the median value and the charges for theleast expensive offer (see Table 25 on page 160), have significantly decreasedin Croatia, Cyprus, Finland, Italy, the Netherlands, Slovakia and the UnitedKingdom. A slighter decrease can also be observed in Luxembourg, Romaniaand Sweden.

On the contrary, charges for the median and the least expensive offers haveincreased sharply in Denmark and Liechtenstein, significantly in Japan andPoland , and more slightly in France, Iceland and Ireland . They have bothremained stable in Greece, Hungary and Spain.

As described in Table 25 page 160, in some countries, the evolution of chargesfor the least expensive and the median offer between 2012 and 2013 differs:

In Canada, Slovenia and Switzerland , charges for the leastexpensive offer have increased (respectively +18%, +36% and+117%) while the median value has remained stable. In Latvia, theopposite can be observed since median charges have increasedwhile those for the least expensive offer have remained stable.

While median cost has also remained stable, monthly charges forthe least expensive offer have significantly decreased in California (-6%), Czech Republic (-40%), Estonia (-32%) and Germany (-17%).

In Austria, Colorado, Lithuania and Turkey , total monthly chargesfor the least expensive offer have visibly decreased while they haveincreased or remained stable for the median offer.





In FYROM and Norway , the median value has decreased while thecharges for the least expensive offer have increased.

Overall, with the exception of non-EU countries where the total monthlycharges for the least expensive offer have increased by 12%, both charges forthe least expensive offer as well as median cost have remained relatively stablein all regions. A slight decrease is observed in the EU15 countries (respect. -4%and -2%).





8,45

11,39

14,33

14,35

15,92

15,57

17,55

15,87

18,18

18,19

16,65

15,89

19,26

19,46

19,29

22,51

23,47

23,78

27,42

29,08

1,04

1,06

0,75

1,89

1,72

2,82

0,27

0,47

26,86

0 10 20 30 40 50 60

LT

SE

SK

DE

FI

AT

HU

EE

NL

PT

RO

PL

LV

DK

CZ

BG

KOR

MK

SI

TR

4 . 2 . 6 . B ASKET “ 8 1 9 2 KBPS - 1 2 M BPS ( I N C L . ) ” , I N € / PPP ( V A T I N CL . )

4 . 2 . 6 . a L EAST EXPEN S I VE OFFER ( A LL I SP S )

Least expensive offer (All ISPs):Basket "8192kbps-12Mbps (incl.)", 10GB or 20 hours/month


D o w n

l o a

d

s p e e

d

( k b p s

)

10240

10240

10240

10240

10240

10240

10240

10240

10240

12288

12288

10240

10240

10240

10240

10240

10240

10240

10240

10240

8,46

11,39

15,37

15,41

15,92

16,32

17,55

17,76

18,18

18,19

18,37

18,71

19,26

19,73

19,77

22,51

23,47

23,78

27,42

29,25





26,38

30,07

18,58

24,92

26,83

35,20

36,20

36,62

39,52

31,85

39,42

25,78

43,13

42,96

49,75

3,16

1,26

2,29

2,74

0,59

0,01

2,26

2,31

2,97

4,75

2,55

13,80

6,67

5,44

8,23

18,10

27,89

22,07

32,88

24,98

0 10 20 30 40 50 60

IT

JAP

CH

NO

ICE

CA

HR

COL

CY

MT

CAL

ES

LU

EL

IE

EU15

NMS

non EU

EU27

Least expensive offer (All ISPs) (followed):Basket "8192kbps-12Mbps (incl.)", 10GB or 20 hours/month


D o w n

l o a

d

s p e e

d

( k b p s

)

10240

12288

10240

10240

12288

10240

10240

12288

10240

12288

12288

10240

10240

10240

10240

29,54

31,33

32,37

33,88

35,02

35,79

36,21

38,88

39,52

40,08

41,73

43,88

46,11

47,71

52,30


Not included in the EU27: BE, FR, UK


Not included in the non-EU: LI, N-Y





4,67

15,92

16,65

24,86

27,60

25,71

33,99

27,35

35,20

36,65

23,22

27,44

26,01

31,85

39,42

23,27

25,78

29,75

45,84

46,50

38,99

56,01

78,25

78,06

1,72

2,73

0,08

0,59

2,27

3,15

2,31

2,82

2,83

1,49

2,05

19,71

4,49

33,28

6,78

11,84

8,19

13,45

8,23

16,06

18,10

11,97

15,26

4,72

41,04

44,27

39,82

43,01

0 10 20 30 40 50 60 70 80 90 100 110 120

LT

FI

RO

PT

EE

SE

SK

HU

CA

LV

JAP

ICE

CH

MT

CAL

IT

ES

PL

HR

SI

LU

IE

CY

BG

EU15

NMS

non EU

EU27

4 . 2 . 6 . b LEAST EXPENS I VE OFFER ( I NCUMB ENTS ONLY )

Least expensive of fer (Incumbents only):Basket "8192kbps-12Mbps (incl.)", 10GB or 20 hours/monthTotal cost/month in €/PPP (VAT incl.)

Average of total chargesAdditional recurring charges

Line rentalBasic recurring charges Non recurring charges

Not included in the EU27: AT, BE, CZ, DE, DK, EL, FR, NL, UK

Not included in the EU15: AT, BE, DE, DK, EL, FR, NL, UK

Not included in the NMS: CZ, Not included in the non-EU: COL, KOR, LI, MK, NO, NY, TR

D o w

n l o a

d

s p e e

d

( k b p s

)

10240

10240

12288

12288

12288

10240

10240

10240

10240

10240

12288

12288

10000

12288

12288

10240

10240

10240

10240

12288

12288

12288

10240

10240

9,39

15,92

18,37

24,86

27,60

28,44

34,07

34,13

35,79

36,65

37,33

38,78

39,46

40,08

41,73

42,15

43,88

44,55

47,99

56,30

75,72

82,74

45,84

111,3





32,37

31,33

23,78

38,88

35,79

27,42

17,55

41,73

29,25

35,02

43,88

46,11

18,71

36,21

52,30

39,52

37,29

37,33

39,33

40,91

42,49

43,49

43,51

43,68

44,27

44,28

48,20

54,26

58,60

60,64

64,01

69,63

22,24

38,14

41,73

32,44

0 10 20 30 40 50 60 70

CH

JAP

MK

COL

CA

SI

HU

CAL

TR

ICE

ES

LU

PL

HR

IE

CY

EU15

NMS

non EU

EU27

Least expensive and median offers (All ISPs) (followed):Basket "8192kbps-12Mbps (incl.)", 10GB or 20 hours/month







0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

LT

SE

SK

DE

FI

AT

HU

EE

NL

PT

RO

PL

LV

DK

CZ

BG

KOR

MK

SI

TR

IT

JAP

CH

NO

ICE

CA

HR

COLCY

MT

CAL

ES

LU

EL

IE

4 . 2 . 6 . d B ASKET “ 8 1 9 2 KBPS - 1 2 M BPS ( I N C L . ) ” , COMPOS I T I O N I N %

( A LL I SP S )

Least expensive offer: Charges breakdown (All ISPs):Basket "8192kbps-12Mbps (incl.)", 10GB or 20 hours/month





126

Notes:

In Latvia, two “cable” offers are presented as the least expensive; even though these two offers are fully similar they are provided by tw

The offers in Cyprus (Cablenet), Ireland (Imagine), Luxembourg (Luxembourg Online), Romania (Romtelecom) and Spain (TelefonCyprus, the offers include television and, in Italy , mobile internet. All these offers were considered as a proxy for standalone offers, ascustomers willing to purchase only fixed broadband internet access service. Under the assumption that the customer does not use additiwithout specific consumption of fixed telephony or mobile internet, and without equipment needed for television (i.e. decoder) or mobile

The offers in Iceland (Vodafone), Malta (GO), Norway (Ventelo (now Broadnet)), Spain (Telefonica Spain) and Switzerland (Quickline) (included in the actual monthly cost). The cost of the line rental or the TV subscription has a significant influence on the ranking of where this cost represents more than 40% of the total monthly cost.

Non-recurring charges have a significant influence on the ranking of Estonia, Greece, Iceland, Italy, Luxembourg, Norway, Poland and R

an impact on the ranking of Cyprus, Finland , Latvia, the Netherlands and Portugal .

Discounts on non-recurring charges have been included in the actual monthly cost for Finland, Greece, Lithuania, The Netherlands, Spain

and Turkey ), internet access equipment (modem –Finland, The Netherlands and Turkey ) and on activation charges (Greece, Lithuanrecurring charges are included in the total charges for Austria, Finland, California, Colorado, Hungary, Ireland, Italy, Luxembourg, The N





29,75

26,01

35,42

58,73

80,90

19,51

19,76

28,89

28,00

48,20

56,35

41,32

60,81

28,57

32,43

24,19

23,14

47,34

52,79

24,93

28,91

42,49

60,64

69,63

21,15

26,49

18,06

21,32

15,41

47,71

43,51

44,28

64,01

35,84

37,33

24,59

27,30

19,05

54,26

0 10 20 30 40 50 60 70 80 90 100

AT

BG

CA

HR

CY

CZ

DK

EE

FI

DE

EL

HU

ICE

IE

IT

JAP

KOR

LV

LT

LU

4 . 2 . 6 . g B ASKET “ 8 1 9 2 KBPS - 1 2 M BPS ( I N C L . ) ” , COMPAR I SON OF



Basket "8192kbps-12Mbps (incl.)", 10GB or 20 hours/monthTotal cost/month in €/PPP (VAT incl.)





85,56

31,15

41,48

40,38

48,66

19,62

31,06

35,92

52,61

47,20

37,83

23,36

19,54

34,68

47,54

27,54

24,73

35,92

39,96

32,06

39,33

40,08

37,20

18,18

58,60

36,99

23,49

32,62

43,49

48,20

43,68

40,91

18,85

37,29

44,27

22,24

38,14

41,73

32,44

0 10 20 30 40 50 60 70 80 90 100

MK

MT

NO

NL

PL

PT

RO

SK

SI

ES

CAL

COL

NY

SE

CH

TR

UK

EU15

NMS

non EU

EU27


Basket "8192kbps-12Mbps (incl.)", 10GB or 20 hours/month






Not included in the EU27: BE, FR Not included in the EU15: BE, FR

Not included in the non-EU: LI





4 . 2 . 6 . h C ONCLUSI ONS ON BASKET “ 8 1 9 2 KBPS - 1 2 M BPS ( I N C L . ) ”


2012. Moreover, in 4 other countries, only one offer was available. For some countries a major difference can be noted between the least


In Croatia nine offers are available in this basket, of which six havetotal monthly charges over 50 EUR/PPP.

Four offers are available in Cyprus, of which two have total chargesover 80 EUR/PPP.

Hungary has twenty-seven offers available in this basket, of whichone has been excluded because it is impossible to add the additionalvolume required for normalisation (explain why); twenty-two offershave total charges over 30 EUR/PPP, among which fourteen over 40

EUR/PPP. Eight offers are available in Lithuania, of which four have total

monthly charges lower than 15 EUR/PPP and four over 25 EUR/PPP.

FYROM has four offers available for this basket, of which three havetotal charges over 30 EUR/PPP with one over 130 EUR/PPP.

In Poland ten offers are available in this basket, of which nine havetotal monthly charges over 40 EUR/PPP with one over 145 EUR/PPP.

Five offers are available in Portugal , of which three have totalcharges over 35 EUR/PPP.

Slovakia has nineteen offers available in this basket, of which onehas been excluded because it is impossible to add the additional

volume required for normalisation (explain why); ten have totalcharges comprised between 25 and 40 EUR/PPP and four over 40EUR/PPP.

In Slovenia eighteen offers are available for this basket, of whichfifteen have total monthly charges over 35 EUR/PPP with six over50 EUR/PPP.

Five offers are available in Turkey , of which three have totalcharges over 40 EUR/PPP.

The median cost, as well as the charges for the least expensive offer (seesummary Table 25 on page 160), have both decreased between February 2012and 2013 in Cyprus, Estonia, Finland, Lithuania, FYROM, Portugal, Spain andTurkey.

Conversely, charges for the median and the least expensive offers haveincreased between February 2012 and February 2013 in Canada, Colorado,Iceland, Ireland, Italy, Japan and Malta. They have both remained stable inCroatia, Greece and Sweden.

As described in Table 25 on page 160, in some countries the evolution ofcharges between 2012 and 2013 differs for the least expensive offer and themedian offer.

Between February 2012 and 2013, total monthly charges for thecheapest offer have significantly increased in Austria, California andKorea, while median values have decreased visibly (in Austria and

California) or have remained stable (in Korea). In Luxembourg, Poland, Romania and Slovakia, total monthly

charges for the least expensive offer have decreased significantly





while median charges have risen (in Poland, Romania and Slovakia)or remained stable (in Luxembourg).

Total charges for the least expensive offer have remained stable inBulgaria, Czech Republic, Denmark, Latvia, Slovenia and Switzerland while they have increased for the median offer.

In Hungary and Norway, median value has visibly decreased(respectively -23% and -10%) while total charges for the leastexpensive offer have remained stable.

Overall, in this basket, charges for the least expensive offer have significantlydecreased in EU regions (EU27, EU15 and NMS) but have visibly increased innon EU countries.

The median cost of the offers has slightly increased in NMS and non EUcountries but has significantly decreased in EU15 countries.





10,38

11,30

14,60

14,71

14,33

17,17

15,91

7,36

18,64

18,23

19,08

19,03

21,69

22,06

22,12

21,46

22,67

22,93

22,68

22,59

0,25

1,04

0,48

1,96

0,76

1,06

0,47

0,71

1,76

0,76

0,85

1,64

1,89

10,75

0 10 20 30 40 50

LT

RO

LV

BG

SK

SE

HU

UK

DK

NL

SI

DE

EL

CZ

BE

AT

MT

PL

FI

EE

4 . 2 . 7 B ASKET “ 1 2 M BPS - 3 0 M BPS ( I N C L . ) ” , I N € / PPP ( V A T I N CL . )


Least expensive offer (All ISPs):Basket "12Mbps-30Mbps (incl.)", 10GB or unlimited in time/month


D o w n

l o a

d

s p

e e

d

( k b p s

)

20480

30720

16384

14336

20480

30720

20480

14336

15360

30720

15360

16384

24576

20480

30720

16384

15360

20480

20480

15360

10,38

11,30

14,60

14,95

15,37

17,64

17,88

18,11

18,64

18,99

19,08

20,09

21,69

22,53

22,83

23,22

23,43

23,78

24,32

24,48





22,10

24,94

24,41

24,98

22,93

24,80

29,33

29,83

30,92

29,38

31,72

24,92

34,30

23,57

19,30

26,54

46,33

31,31

3,18

0,46

1,19

1,20

3,43

2,97

0,01

0,93

2,04

2,29

0,99

2,27

3,51

6,67

11,84

19,43

13,80

12,72

24,40

20,34

33,07

22,60

0 10 20 30 40 50

FR

N-Y

COL

CAL

IT

LU

HR

TR

PT

IE

MK

NO

CA

JAP

ES

CH

CY

LI

EU15

NMS

non EU

EU27

Least expensive offer (All ISPs) (followed):Basket "12Mbps-30Mbps (incl.)", 10GB or unlimited in time/month



Line rental Average of total charges

Not included in the non-EU: ICE, KOR

D o w n

l o a

d

s p e e

d

( k b p s

)

16998

15360

15360

15360

20480

24576

16384

20480

24576

24576

20480

20480

15360

24576

20480

30720

20480

16000

25,28

25,40

25,61

26,19

26,36

27,77

29,33

30,76

30,92

31,42

31,72

33,88

35,28

37,68

38,73

40,33

46,33

47,54





16,74

16,65

18,23

22,12

21,46

23,14

22,68

12,26

24,74

24,41

24,97

24,98

30,92

30,09

31,67

34,30

36,65

23,57

31,18

1,72

0,76

0,71

1,76

0,84

1,64

0,22

0,27

1,19

1,20

1,20

2,66

1,86

0,99

2,27

12,17

11,84

6,78

0 10 20 30 40 50 60 70 80 90 100

BG

RO

NL

BE

AT

SK

FI

UK

DK

COL

N-Y

CAL

PT

FR

CZ

CA

LV

JAP

HU


Least expensive of fer (Incumbents only):Basket "12Mbps-30Mbps (incl.)", 10GB or unlimited in time/month


D o w n

l o a

d

s p e e

d

( k b p s

)

15360

20480

30720

30720

16384

30720

20480

16384

20480

15360

15360

15360

24576

20480

15360

20480

20480

24576

15360

16,74

18,37

18,99

22,83

23,22

23,98

24,32

24,65

25,01

25,61

26,17

26,19

30,92

32,75

33,53

35,28

36,65

37,68

37,96





37,16

33,71

41,01

25,04

24,24

38,98

31,31

45,49

45,61

36,62

44,32

37,88

54,35

38,73

76,17

85,42

1,49

0,24

1,29

2,79

6,29

3,51

3,41

4,24

2,83

1,28

4,49

6,67

16,42

16,06

12,72

13,45

8,23

11,97

18,10

35,82

40,10

41,40

37,54

0 10 20 30 40 50 60 70 80 90 100

SI

NO

SE

EL

IT

DE

LI

TR

LU

CH

MT

PL

IE

ES

HR

CY

EU15

NMS

non EU

EU27

Least expensive offer (Incumbents only) (followed):Basket "12Mbps-30Mbps (incl.)", 10GB or unlimited in time/month


D o w n

l o a

d

s p e e

d

( k b p s

)

20480

16384

30720

24576

20480

16384

16000

20480

30720

20000

20480

24576

30720

20480

20480

16384

38,65

40,38

41,25

42,75

43,09

45,28

47,54

48,90

49,85

50,07

52,68

55,62

56,83

76,17

52,55

89,91


Not included in the EU27: EE, LT

Not included in the NMS: EE, LT

Not included in the non-EU: ICE, KOR, MK





24,48

37,68

10,38

14,95

18,99

11,30

14,60

17,64

18,64

18,11

20,09

22,83

25,28

15,37

24,32

31,72

23,22

23,78

23,43

21,69

22,53

14,83

19,21

19,76

23,49

23,70

24,47

25,01

27,77

29,83

31,03

31,93

33,23

34,29

34,47

35,40

37,61

37,86

37,91

39,88

0 10 20 30 40 50 60 70 80 90 100

EE

JAP

LT

BG

NL

RO

LV

SE

DK

UK

DE

BE

FR

SK

FI

MK

AT

PL

MT

EL

CZ

4 . 2 . 7 . c B ASKET “ 1 2 M BPS - 3 0 M BPS ( I N C L . ) ” , LEAST EXPENS I VE AND


For Estonia and Japan, only one offer was available for this basket.

Least expensive and median offers (All ISPs):Basket "12Mbps-30Mbps (incl.)", 10GB or unlimited in time/month






33,88

26,36

25,40

40,33

19,08

27,77

35,28

30,92

26,19

25,61

47,54

38,73

17,88

30,76

31,42

46,33

29,33

40,61

42,45

44,91

45,20

46,50

46,90

46,98

49,21

49,71

49,73

52,22

54,45

56,78

58,93

60,50

78,84

89,38

33,64

38,31

49,29

35,02

0 10 20 30 40 50 60 70 80 90 100

NO

IT

N-Y

CH

SI

LU

CA

PT

CAL

COL

LI

ES

HU

TR

IE

CY

HR

EU15

NMS

non EU

EU27

Least expensive and median offers (All ISPs) (followed):Basket "12Mbps-30Mbps (incl.)", 10GB or unlimited in time/month







0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

LT

RO

LV

BG

SK

SE

HU

UK

DK

NL

SI

DE

EL

CZ

BE

AT

MT

PL

FI

EE

FR

N-Y

COL

CAL

IT

LU

HR

TR

PT

IE

MK

NO

CA

JAP

ES

CH

CY

LI

4 . 2 . 7 . d B ASKET “ 1 2 M BPS - 3 0 M BPS ( I N C L . ) ” , COMPOSI T I O N I N % ( A LL

I SP S )

Least expensive offer: Charges breakdown (All ISPs):Basket "12Mbps-30Mbps (incl.)", 10GB or unlimited in time/month







37,35

32,92

24,28

40,63

84,93

39,50

28,92

37,24

29,97

23,20

32,77

52,50

57,86

45,44

42,00

32,70

19,89

34,26

14,23

45,62

56,73

35,40

31,03

19,21

46,98

89,38

78,84

39,88

25,01

24,48

34,29

31,93

29,83

37,91

56,78

60,50

42,45

37,68

23,70

52,22

14,83

46,90

34,47

0 10 20 30 40 50 60 70 80 90 100

AT

BE

BG

CA

HR

CY

CZ

DK

EE

FI

FR

DE

EL

HU

ICE

IE

IT

JAP

LV

LI

LT

LU

MK

4 . 2 . 7 . g B ASKET “ 1 2 M BPS - 3 0 M BPS ( I N C L . ) ” , COMPAR I SON O F MED I AN



Basket "12Mbps-30Mbps (incl.)", 10GB or unlimited in time/monthTotal cost/month in €/PPP (VAT incl.)





37,78

42,65

28,34

37,41

69,80

19,62

25,44

43,58

55,51

38,13

43,45

39,61

21,87

43,18

65,33

33,15

33,36

36,74

42,80

33,96

37,86

40,61

19,76

37,61

49,21

23,49

33,23

46,50

54,45

49,71

49,73

44,91

24,47

45,20

58,93

27,77

33,64

38,31

49,29

35,02

0 10 20 30 40 50 60 70 80 90 100

MT

NO

NL

PL

PT

RO

SK

SI

ES

CAL

COL

NY

SE

CH

TR

UK

EU15

NMS

non

EU

EU27


Basket "12Mbps-30Mbps (incl.)", 10GB or unlimited in time/month






Not included in the non-EU: KOR





4 . 2 . 7 . h C ONCLUSI ONS ON B ASKET “ 1 2 M BPS - 3 0 M BPS ( I N C L . ) ”

In only two out of the 38 countries, no offer was available for this basket.

Moreover, in only two other countries, only one offer was available. For some countries a major difference can be noted between the least


In Romania, eleven offers are available for this basket, of whichnine have total monthly charges over 20 EUR/PPP.

Slovakia has thirteen offers in this basket, of which nine have totalcharges over 25 EUR/PPP, with two over 45 EUR/PPP.

There are twenty-nine offers in this basket in Slovenia, of whichtwenty-two have total monthly charges over 35 EUR/PPP.

Thirty-nine offers are available in Hungary , of which twenty havetotal charges over 40 EUR/PPP with three over 90 EUR/PPP. One of

these has been excluded from the analysis because total chargesare over 150 EUR/PPP.

Ireland has eleven offers in this basket, of which eight have totalmonthly charges over 50 EUR/PPP with two over 100 EUR/PPP.

There are ten offers in Croatia, out of these nine have charges over70 EUR/PPP.

Between February 2012 and February 2013, total charges for the cheapest andthe median offer (see summary Table 25 on page 160) have decreased visiblyin FYROM (respectively -24.5% and -39.2%), Portugal (-49.5% and -29.5%),Denmark (-21.8% and -13.5%) and Turkey (-15.1% and -9.8%). In Bulgaria (-0.1% and -20.9%), the Netherlands (-7.4% and -30.3%) and the United

Kingdom (-2.0% and -16.2%), only the median value decreased substantially,while total charges for the cheapest offer decreased slightly. Finally, both in Austria (-4.0% and -5.2%), Belgium (-0.4% and -5.7%) and Spain (-9.2% and-1.9%), the decrease was less important for both values.

Monthly charges corresponding to the least expensive and the median offerhave both sharply increased between 2012 and 2013 in Canada (respectively+25.4% and +15.6%) , Japan (+15.2% for both values), Liechtenstein (respectively +57.1% and +52.4%) and in Sweden (respectively +27.4% and+11.9%). In Croatia (+24.3% and +5.2%), France (+55.8% and +6.6%) andSwitzerland (+70.7% and +4.7%), charges for the least expensive offer haverisen visibly, while the median cost increased only slightly. The opposite is truefor Germany , Greece, Ireland and Latvia, where the rise is highest for the

median cost. Finally, in Italy , Lithuania, Malta and Poland , monthly chargescorresponding to the least expensive and the median offer have both onlyincreased to a lesser extent.

As described in Table 25 on page 160, the evolution of median and the leastexpensive offer differs in some countries:

Between 2012 and 2013, least expensive charges have significantlydecreased and median charges have significantly increased inSlovakia (-12.8% and +30.6%) , California (-15.9% and +30.3%) ,Colorado (-15.8% and +14.5%) , and New York (-17.6% and+13.4%).

Also in Czech Republic , Hungary , Luxembourg, Romania and

Slovenia, a decrease in least expensive charges and an increase inmedian charges can be observed, albeit in a substantial way foronly one of both values.





Finally, in Finland and Norway , charges for the least expensive offerhave slightly increased while median charges have slightlydecreased.

With the exception of the NMS, the charges corresponding to the leastexpensive offer have remained rather stable between February 2012 andFebruary 2013, only slightly decreasing. In the NMS an increase of +13.8% isobserved.

The median cost of the offers in this basket has remained stable in the EU27countries (i.e. in both the EU15 and the NMS countries), and increased morevisibly in the non-EU countries.





11,32

11,85

12,07

16,97

18,25

19,26

19,39

19,13

20,96

23,01

22,98

21,81

22,10

22,70

27,30

27,60

27,58

29,24

18,68

30,78

34,66

0,25

0,17

1,06

0,38

0,08

0,75

1,96

3,18

2,82

0,47

10,75

0 10 20 30 40 50 60 70 80

LT

SE

RO

BG

JAP

LV

KOR

DE

NL

SK

AT

HU

FR

PL

FI

EE

CZ

DK

UK

SI

PT

4 . 2 . 8 B ASKET “ 3 0 + M BPS ” , I N € / PPP ( V A T I N CL . )


Least expensive offer (All ISPs):Basket "30+Mbps", 30GB or unlimited in time/month


D o w n

l o a

d

s p e e

d

( k b p s

)

102400

102400

51200

204800

51200

102400

51200

51200

61440

51200

40960

102400

40960

102400

51200

51200

40960

38912

102400

51200

45056

11,32

11,85

12,07

17,22

18,41

19,26

19,39

20,19

21,34

23,09

23,73

23,77

25,28

25,52

27,30

27,60

28,06

29,24

29,43

30,78

34,66





36,25

33,45

35,82

37,38

39,00

41,00

39,85

29,19

43,96

46,38

46,17

51,46

50,18

62,47

44,77

68,69

78,99

3,16

1,35

0,46

1,23

2,74

0,72

2,07

3,45

0,31

2,26

0,76

15,07

19,43

32,37

30,59

42,26

31,58

0 10 20 30 40 50 60 70 80

EL

IT

IE

N-Y

MK

BE

ICE

CH

LU

NO

CA

TR

COL

CAL

ES

MT

CY

EU15

NMS

non EU

EU27

Least expensive offer (All ISPs) (followed):Basket "30+Mbps", 30GB or unlimited in time/month



Not included in the non-EU: HR, LI

D o w n

l o a

d

s p e e

d

( k b p s

)

51200

102400

51200

51200

40960

61440

102400

35000

71680

61440

35840

40960

40960

51200

51200

61440

32768

36,25

36,61

37,17

37,85

39,00

42,23

42,60

44,98

46,04

46,38

49,62

51,77

52,44

62,47

64,20

69,46

78,99





15,68

16,65

18,25

20,95

24,66

26,02

27,30

27,60

27,34

29,15

19,52

30,09

33,99

39,00

37,26

42,26

31,28

47,39

1,72

0,17

0,76

2,73

1,00

2,66

0,84

1,86

1,76

3,15

12,17

12,48

0 20 40 60 80 100 120

LT

RO

JAP

LV

BG

KOR

FI

EE

NL

SE

UK

FR

SK

MK

CZ

AT

ICE

HU


Least expensive of fer (Incumbents only):Basket "30+Mbps", 30GB or unlimited in time/month


15,68

18,37

18,41

20,95

24,66

26,02

27,30

27,60

28,10

31,88

32,75

34,83

39,00

32,70

39,11

44,02

46,92

47,39

D o w n

l o a

d

s p

e e

d

( k b p s

)

51200

204800

51200

51200

51200

102400

51200

102400

38912

61440

40960

40960

51200

51200

51200

102400

51200

51200





47,71

42,99

50,60

52,81

49,76

54,98

46,37

67,99

68,02

51,68

70,10

82,43

91,92

103,74

5,50

0,59

4,24

2,95

1,62

1,62

3,42

4,49

1,49

11,97

18,10

42,88

47,83

49,68

45,46

0 20 40 60 80 100 120

PT

DE

NO

CA

LU

EL

PL

N-Y

CAL

ES

TR

MT

CY

SI

EU15

NMS

non EU

EU27

Least expensive offer (Incumbents only) (followed):Basket "30+Mbps", 30GB or unlimited in time/month


D o w n

l o a

d

s p e e

d

( k b p s

)

102400

40960

51200

51200

51200

40960

51200

102400

35840

32768

61440

51200

51200

35840

47,71

48,49

50,60

53,39

54,00

54,98

61,30

69,61

69,64

69,78

73,52

82,43

96,41

105,23


Not included in the EU27: BE, DK, IE, IT

Not included in the EU15: BE, DK, IE, IT

Not included in the non-EU: CH, COL, HR, LI





36,61

12,07

11,32

19,39

18,41

19,26

11,85

17,22

25,28

20,19

27,60

23,09

27,30

29,43

21,34

29,24

36,25

28,06

37,17

44,98

39,00

23,49

24,06

25,51

25,56

26,45

28,43

29,40

30,83

32,85

33,48

34,82

37,00

40,24

41,85

42,63

44,95

45,47

46,36

50,29

51,24

0 10 20 30 40 50 60 70 80 90 100 110

IT

RO

LT

KOR

JAP

LV

SE

BG

FR

DE

EE

SK

FI

UK

NL

DK

EL

CZ

IE

CH

MK

4 . 2 . 8 . c B ASKET “ 3 0 + M BPS ” , LEAST EXPENS I VE AND M ED I AN OFFERS

( A LL I SP S )

For Italy, only one offer was available for this basket.

Least expensive and median offers (All ISPs):Basket "30+Mbps", 30GB or unlimited in time/month






0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

LT

SE

RO

BG

JAP

LV

KOR

DE

NL

SK

AT

HU

FR

PL

FI

EE

CZ

DK

UK

SI

PT

EL

IT

IE

N-Y

MK

BE

ICE

CH

LU

NO

CA

TR

COL

CAL

ES

MT

CY

4 . 2 . 8 . d B ASKET “ 3 0 + M BPS ” , COMPOSI T I O N I N % ( A LL I SP S )

Least expensive offer: Charges breakdown (All ISPs):Basket "30+Mbps", 30GB or unlimited in time/month







61,01

47,83

34,64

66,05

40,21

47,86

34,70

39,66

25,75

32,19

57,93

63,08

39,16

50,02

64,53

30,79

25,60

29,65

20,02

54,19

60,03

53,27

29,40

80,11

96,41

45,47

42,63

33,48

37,00

30,83

32,85

44,95

59,18

53,28

46,36

36,61

25,56

25,51

26,45

24,06

55,34

0 10 20 30 40 50 60 70 80 90 100 110 120

AT

BE

BG

CA

CY

CZ

DK

EE

FI

FR

DE

EL

HU

ICE

IE

IT

JAP

KOR

LV

LT

LU

4 . 2 . 8 . g B ASKET “ 3 0 + M BPS " COMPAR I SON OF MED I AN OFFERS I N

F EBRUARY 2 0 1 2 A ND F EBRUARY 2 0 1 3


Basket "30+Mbps" , 30GB or unlimited in time/monthTotal cost/month in €/PPP (VAT incl.)





92,48

82,12

59,13

43,47

56,25

19,62

35,74

80,50

66,29

71,31

50,33

71,50

25,98

55,36

82,59

45,98

40,11

34,85

37,73

35,81

51,24

103,04

58,09

41,85

55,78

58,09

23,49

34,82

80,45

69,78

77,97

75,97

73,64

28,43

50,29

74,14

40,24

39,46

35,85

38,91

38,37

0 10 20 30 40 50 60 70 80 90 100 110 120

MK

MT

NO

NL

PL

PT

RO

SK

SI

ES

CAL

COL

NY

SE

CH

TR

UK

EU15

NMS

non

EU

EU27


Basket "30+Mbps" , 30GB or unlimited in time/monthTotal cost/month in €/PPP (VAT incl.)





Not included in the non-EU: HR, LI





4 . 2 . 8 . h C ONCLUSI ONS ON B ASKET “ 3 0 + M BPS ”

In two out of the 38 countries, no offer was available for this basket in February2013. More over in one country, only one offer was available.


There are 40 offers in this basket in Lithuania, of which more thanhalf (21 offers) have total charges over 20 EUR/PPP, with 13 over 30EUR/PPP. One of these has been excluded from the analysis becausetotal charges are over 150 EUR/PPP.

Sweden has 56 offers in this basket, of which 34 have total monthlycharges over 25 EUR/PPP.

Eleven offers are available in Netherlands, of which eight have totalcharges over 30 EUR/PPP.

There are 26 offers in Poland ; out of these, twenty-two have charges

over 35 EUR/PPP, with 7 over 90 EUR/PPP; 4 offers have beenexcluded from the analysis because total charges are over 150EUR/PPP.

Hungary has 21 offers in this basket, of which 15 have total monthlycharges over 40 EUR/PPP.

Ten offers are available in Austria, of which six have total chargesover 50 EUR/PPP.

There are 7 offers in the sample for New York ; out of these, five havecharges over 70 EUR/PPP, of which 1 has been excluded from theanalysis because total charges are over 150 EUR/PPP.

Slovenia has 31 offers in this basket, of which 23 have total monthly

charges over 60 EUR/PPP, with 6 offers excluded from the analysisbecause total charges are over 150 EUR/PPP.

As described in Table 25, in 15 of the 36 countries for which at least one offerwas available for this basket in 2012 and 2013, monthly charges for the leastexpensive offer as well as for the median offer have decreased during theconsidered period. This is particularly the case in FYROM (respectively -48.4%and -44.6%), in Greece (-32.5% and -22.4%), in Italy (-15.5% and -43.3%), in Denmark (-23.5% and -10.9%) and in the United Kingdom (-22.7% and -12.5%). A slighter decrease is observed in Estonia, Finland, Hungary, Ireland,

Japan, the Netherlands, Poland, Slovakia, Slovenia and Turkey.

At the opposite, median cost and monthly charges corresponding to the least

expensive offer have increased substantially between 2012 and 2013 in Iceland (respectively +41.4% and +36.1%) and Canada (+9.2% and 21.3%), whereasin Colorado (+6.9% and +50.9%), Malta (+1.1% and +25.5%) and Lithuania (+0.6% and +20.2%) the increase is mostly related to the median cost. Themedian cost and monthly charges corresponding to the least expensive offerhave only increased slightly in Belgium, Czech Republic , Luxembourg andCalifornia.

The evolution of charges for the least expensive and the median offers between2011 and 2012 is different in the following countries:

In Austria, Latvia, Norway and Switzerland , charges for the leastexpensive offer have increased substantially, whereas the medianvalue has decreased to a lesser extent. In Germany and New York ,the opposite is true, with charges for the least expensive offerdecreasing, while the median value only slightly increases.





In France, Spain and Sweden, median charges have increased, whilecharges for the cheapest offer have remained rather stable, onlyslightly decreasing.

In Romania, monthly charges for the least expensive offer have fallenby 11.2% but the median cost has increased by 19.7%. In Bulgaria,a decrease in median value by 15.1% and an increase in leastexpensive charges by 0.3% can be observed, whereas in Korea prices have remained stable, with charges for the least expensiveoffer and the median cost differing by respectively +5.9% and -0.4%.

Overall, the monthly charges for the least expensive offer have decreased inboth the EU15 and non EU countries between February 2012 and 2013, whereasthey have risen in the NMS countries.

The median cost of the offers in this basket has slightly decreased in the EU 15countries, while it has slightly increased in the NMS and non EU countries.



160Br

4 . 2 . 9 V AR I AT I ON PER COUNTRY I N LEAST EXPENS IV E AND M ED I AN OFFER CHARGES BET

AND F EBRUARY 2 0 1 3 FOR I NTERN ET ACCESS

Table 25: Variation per country in least expensive and median offer charges between February 2012 and February 2013 fo





0 20 40 60 80 100

AT

BE

BG

CA

HR

CY

CZ

DK

EE

FI

FR

DE

EL

HU

ICE

IE

IT

JAP

KOR

LV

4 . 3 . LEAST EXPENS I VE OFFER PER COUN TRY FOR EACH OF THE 8 BASKETS

4 . 3 . 1 LEAST EXPEN SI VE OFFER ( A LL I SP S )

Based on the analysis in the previous sections, a summary for all baskets per country canbe presented.

Least expensive offer per country for each of the 8 baskets (All ISPs):Total cost/month in €/PPP (VAT incl.)





0 20 40 60 80 100

LI

LT

LU

MK

MT

NO

NL

PL

PT

RO

SK

SI

ES

CAL

COL

N-Y

SE

CH

TR

UK

Least expensive offer per country for each of the 8 baskets (All ISPs) (followed):


144 kbps - 512 kbps 512 kbps - 1024 kbps 1024 kbps - 2048 kbps 2048 kbps - 4096 kbps

4096 kbps - 8192 kbps 8192 kbps - 12 Mbps 12 Mb s - 30 Mb s 30+ Mbps





19,48

0 20 40 60 80 100 120

AT

BE

BG

CA

HR

CY

CZ

DK

EE

FI

FR

DE

EL

HU

ICE

IE

IT

JAP

KOR

LV

4 . 3 . 2 LEAST EXPENS I VE OFFER ( I NCUMBENTS ONLY )

Least expensive offer per country for each of the 8 baskets (Incumbents only):Total cost/month in €/PPP (VAT incl.)





0 20 40 60 80 100 120

LI

LT

LU

MK

MT

NO

NL

PL

PT

RO

SK

SI

ES

CAL

COL

N-Y

SE

CH

TR

UK

Least expensive offer per country for each of the 8 baskets (Incumbents only) (followed):








4 . 4 . M ED I AN OFFER PER TECHN OLOGY FOR EACH OF THE 8 BA SKETS

In addition to the analyses of the least expensive offers and their relationship to themedian, a comparison was made between the median rates of offers based on xDSL,Cable, FTTx, Satellite and Plug & Play.

The outcome of this comparison is presented below and is shown for each basketseparately.





22,01

38,96

57,85

17,31

22,06

25,45

11,79

26,38

58,28

100,81

24,76

40,76

0 20 40 60 80 100 120

DK

EL

HU

LT

PL

PT

SK

SI

ES

4 . 4 . 1 . B ASKET “ 1 4 4 KBPS - 5 1 2 KBPS ( I N C L . ) ” , I N € / PPP ( V A T I N CL . )

Median offer per technology and per country (All ISPs):


xDSL Cable FTTx Satellite Plug & PlayEthernet





30,38

21,65

31,17

41,57

35,67

48,12

24,22

18,82

19,23

30,74

26,31

11,79

26,60

31,30

27,72

19,93

20,81

31,88

13,05

10,08

12,18

20,92

23,49

63,86

18,12

0 20 40 60 80 100

LI

LT

MK

NO

PL

SK

SI

ES

CAL

COL

N-Y

SE

CH

TR

Median offer per technology and per country (All ISPs) (followed):





170


21,78

36,04

24,19

24,94

27,36

35,46

35,93

30,25

39,05

36,61

14,60

26,37

23,66

22,32

33,01

12,06

27,8311,39

39,94

31,61

23,82

31,62

0 20 40 60 80 100

AT

HR

CY

CZ

DK

EE

FI

DE

EL

HU

IT

JAP

LV

LT


Median offer per technology and per country (All ISPs)Basket "1024kbps-2048kbps (incl.)", 2GB or 20 hours/month




171


31,93

83,97

24,77

38,34

31,28

33,45

28,44

44,77

17,31

27,42

24,53

13,92

39,63

12,7713,75

41,19

24,33

31,73

84,32

22,50

0 20 40 60 80 100

MK

NO

PL

RO

SK

SI

CAL

COL

SE

CH

Median offer per technology and per country (All ISPs) (followed):Basket "1024kbps-2048kbps (incl.)", 2GB or 20 hours/month





172


34,38

49,20

29,53

32,39

70,98

51,65

37,47

30,89

10,28

23,26

16,70

26,32

19,77

40,82

34,68

0 20 40 60 80 100

AT

BG

CA

HR

CY

CZ

FI

EL

HU

IE

LV


Median offer per technology and per country (All ISPs):Basket "2048kbps-4096kbps (incl.)", 5GB or 20 hours/monthTotal cost/month in €/PPP (VAT incl.)



173


27,94

33,69

27,28

34,98

42,84

24,86

18,37

35,32

45,85

34,42

25,61

26,17

75,05

14,31

27,03

37,13

13,16

23,88

28,36

38,51

28,26

36,77

18,69

39,31

52,98

52,95

12,56

53,86

23,59

33,86

35,91

29,07

0 20 40 60 80 100

LT

MK

MT

NO

PL

PT

RO

SK

SI

ES

CAL

COL

N-Y

SE

TR






174


25,32

32,10

26,10

56,93

40,01

29,51

22,08

22,16

37,63

27,62

28,74

42,41

29,85

46,13

27,13

46,22

22,76

28,61

19,02

31,60

15,94

15,05

18,98

53,25

37,76

22,08

36,23

77,40

61,72

39,94

26,95

45,27

44,65

0 20 40 60 80 100 120

AT

BG

CA

HR

CY

CZ

DK

EE

FI

FR

DE

EL

HU

ICE

IE

IT

JAP


Median offer per technology and per country (All ISPs):Basket "4096kbps-8192kbps (incl.)", 5GB or 20 hours/month




175


25,77

43,11

32,66

42,56

43,63

33,88

20,39

109,50

30,92

20,93

27,42

49,02

38,59

36,16

26,17

29,77

31,50

48,03

31,04

15,29

36,92

20,25

22,28

33,33

64,63

36,51

31,53

17,70

32,63

45,34

46,58

41,78

12,06

32,98

40,09

43,80

20,21

19,81

23,69

11,08

68,04

40,94

37,26

35,63

0 20 40 60 80 100 120

LV

LI

LT

LU

MK

NO

NL

PL

PT

RO

SK

SI

ES

CAL

COL

N-Y

SE

CH

TR

UK






176


60,64

69,63

20,54

27,60

25,10

49,05

44,28

42,15

37,69

36,65

23,53

42,49

22,53

40,17

18,06

22,69

15,41

60,52

31,33

23,39

17,76

15,92

35,60

29,54

24,59

28,91

22,69

20,07

23,28

111,34

47,71

75,72

26,32

22,51

19,77

52,30

0 20 40 60 80 100 120

AT

BG

CA

HR

CY

CZ

DK

EE

FI

DE

EL

HU

ICE

IE

IT

JAP

KOR

LV

4 . 4 . 6 . B ASKET “ 8 1 9 2 KBPS - 1 2 MBPS ( I N C L . ) ” , I N € / PPP ( V A T I N CL . )

Median offer per technology and per country (All ISPs):Basket "8192kbps-12Mbps (incl.)", 10GB or 20 hours/monthTotal cost/month in €/PPP (VAT incl.)



177


46,81

54,26

40,08

35,13

18,18

60,07

36,99

23,49

34,81

43,07

49,27

41,73

40,91

38,78

12,71

78,19

57,64

18,71

18,19

35,77

45,64

20,73

34,43

44,27

9,39

37,20

18,37

20,07

44,68

46,93

17,88

8,46

19,00

72,29

45,61

39,33

60,75

37,04

0 20 40 60 80 100 120

LT

LU

MK

MT

NO

NL

PL

PT

RO

SK

SI

ES

CAL

COL

SE

CH

TR

Median offer per technology and per country (All ISPs) (followed): Basket "8192kbps-12Mbps (incl.)", 10GB or 20 hours/month





179


66,01

52,55

39,09

19,06

56,33

49,24

23,49

40,45

57,53

49,88

48,19

45,66

26,17

32,74

50,07

68,60

28,06

41,58

34,47

30,64

64,82

40,01

26,32

49,21

22,69

16,01

56,65

49,71

60,49

44,91

24,72

40,33

51,77

26,57

47,05

42,15

19,72

35,98

21,31

26,06

39,22

56,31

61,31

61,28

25,00

44,51

37,61

19,10

78,96

0 20 40 60 80 100 120 140 160

LU

MK

MT

NO

NL

PL

PT

RO

SK

SI

ES

CAL

COL

N-Y

SE

CH

TR

UK

Median offer per technology and per country (All ISPs) (followed):Basket "12Mbps-30Mbps (incl.)", 10GB or unlimited in time/month





180


37,89

66,16

53,27

28,48

81,56

97,29

41,02

50,04

36,95

33,68

24,97

47,39

46,36

44,71

25,61

50,26

24,66

78,67

97,31

46,37

39,02

33,48

40,24

30,83

47,60

44,95

75,45

53,28

36,61

27,35

25,51

27,41

29,64

44,44

39,30

22,46

36,83

0 20 40 60 80 100 120

AT

BE

BG

CA

CY

CZ

DK

EE

FI

FR

DE

EL

HU

ICE

IE

IT

JAP

KOR

LV


Median offer per technology and per country (All ISPs):Basket "30+Mbps", 30GB or unlimited in time/month




182



COMPARISON FOR BUNDLED OFFERS

The results of the Broadband Internet Access Cost study for bundled offers are presentedin this chapter. They are based on the following selection of offers:

Least expensive offers per country and per basket for each bundle type (cf. section5.1 to 5.3) and comparison over time of median offers.

· Bundles including Internet Access and Fixed Telephone Service (cf. section5.1)

·

Bundles including Internet Access and Television Service (cf. section 5.2);· Bundled including Internet Access and Fixed Telephone Services and

Television Service (cf. section 5.3).

Summary of the least expensive offer per country and per bundle type for all baskets(cf. section 5.4);

The outcome of the analysis per country and per basket for each bundle type is presentedby means of:

Graphs (paragraphs a –all ISPs- and b– incumbents only) that present the costresults for the “Internet access+Tel”, “Internet access+TV” and “Internet

access+tel+TV” bundles in EUR/PPP VAT incl. (total cost and breakdown in arecurring and non-recurring fee, as well as the additional cost that is added whennormalisation took place). The focus is on the least expensive offers. The average ofthe selected least expensive offers is represented as well.

A graph (paragraph c) that presents the least expensive offers in EUR/PPP VAT incl.in comparison with the median values. Note that for countries for which only oneoffer is available in the sample for a specific basket, the median is not presented.The median per basket refers to the median value of the charges of all offers in thesample belonging to a certain basket e.g. EU27 is the median of all offers in thesample presented in countries of the EU27.

Lists (paragraphs d and e) with the detailed characteristics of the offers that are

selected. Characteristics of the fixed telephone service include telephone technology,unlimited night and weekend calls (yes/no) and number of minutes to fixed andmobile lines included. Characteristics of the television service include televisiontechnology. This list is presented once at the level of all ISPs, and once at the levelof offers of incumbents only.

A graph (paragraph f) that compares the Broadband Internet Access Cost (inEUR/PPP VAT incl.) of the February 2012 and February 2013 cost comparisonexercise. The graph shows the median offers.

Remarks and conclusions on the data in the graphs are presented for each basket inparagraph g.

Finally, for each bundle type, a summary table is presented, comparing per basket the

evolution of the least expensive and median offer between February 2012 and February2013.



183


41,73 3,28 11,34

0 10 20 30 40 50 60

SI

5 . 1 . LEAST EXPENS I VE OFFER PER COUN TRY AN D PER BA SKET FOR

BUND LES I NCLUD I NG I NTERNET ACCESS AND F I XED TELEPHONY SERV I CE


Due to the fact that Slovenia is the only country represented in the 2013 sample, noaverages are represented for this basket.

5 . 1 . 1 . a L EAST EXPENS I VE OFFER ( ALL I SP S )

Least expensive of fer (all ISPs):Bundle " Internet access+Tel"



Since in Slovenia only an offer from an incumbent was available for this basket, and

this offer is already represented in the graph in 5.1.1.a above, a specific graphexhibiting the least expensive offers from incumbents only is not added for the currentsection 5.1.1.b.

5 . 1 . 1 .C LEAST EXPENS I VE OFFER AND MED I AN OFFERS ( A LL I SP S )

Only two offers were available for this basket in Slovenia. As such, the comparisonbetween least expensive and median offer is not added. However, it can be noted thattotal monthly charges for the least expensive offer amount to 56.35 EUR/PPPcompared with 65.26 EUR/PPP for the other offer.

Basic recurring charges Non recurring charges Additional recurring telephone charges

56,35

D o w n

l o a

d

s p e

e d

( k b p s

)

512



184

5 . 1 . 1 . d B ASKET " 1 4 4 KBPS - 5 1 2 KBPS ( I N C L . ) " , L I ST OF SELECTED OFFERS ( A LL I SP S )

Table 26: Detailed information on least expensive offer per country (144kbps-512kbps (incl.)) ; "Internet + Tel" (All ISPs)

Notes:

The selected offer for Slovenia in this basket does not include any free minutes for telephone usage (to fixed or mobile netwoks); normalisafor this offer.

A recurring extra charge was included in the calculation of the actual monthly cost. It corresponds to a fee for digital access.

5 . 1 . 1 . e B ASKET " 1 4 4 KBPS - 5 1 2 KBPS ( I N C L . ) " , L I ST OF SELECTED OFFERS ( I NCUMBENTS ONLY )

See 5.1.1.d.; the only offers available are provided by the Slovenian incumbent operator.

Country ISP Status of ISP

Geographical

coverage of

ISP

Offer

Geographical

availability of

offer in

coverage area

Line

rental

required?

Technology

Contract

duration

(*)

Bitrate

down

GB

included

per month

Hours

included

per month

Type/

technology

of

Telephony

Day-time

minutes to

national

fixed

network

Day-time

minutes to

national

mobile

network

Unlimited

calls towards

same

network

numbers ?

Unlimited

Night and

Weekend?

Unlimited c

toward

internatio

fixed netw

numbers

Months Kbps

Slovenia Telekom Slovenije Incumbent national Siol Internet EMX in Siol telefonija complete NO xDSL unlimited 512 unlimited unlimited VoIP 0 0 yes no no

(*) Duration = 'unlimited' stands for offers without minimum contract duration; the contract may be terminated at any time(**) Without telephone line rental or cable TV subscription, including discounts and extra charges(***) Per month, including discounts(****) Indexed ranking: ranking of offers based on the median value of this set of results

I S P s i n i t a l i c a n d b o l d a r e i n c u m b e n t o p e r a t o r s



186


10,62

15,60

16,53

19,08

26,41

23,04

33,31

33,29

17,17

24,44

23,83

37,50

36,77

30,67

1,67

1,55

3,71

1,04

3,75

3,87

5,21

3,56

1,78

3,00

1,54

11,19

11,84

19,36

12,28

5,52

9,79

10,85

8,66

8,08

7,08

13,60

9,57

8,57

13,08

35,64

37,59

39,57

36,73

0 10 20 30 40 50 60

SE

EE

CZ

DE

SI

TR

CAL

N-Y

JAP

LV

ES

HR

FI

PL

EU15

NMS

non EU

EU27


5 . 1 . 2 . a L EAST EXPENS I VE OFFER ( A LL I SP S )

Least expensive offer (All ISPs):Bundle " Internet access+Tel"


Not included in the EU27: AT, BE, BG, CY, DK, EL, FR, HU, IE, IT, LT, LU, MT, NL, PT, RO, SK, UK

Not included in the EU15: AT, BE, DK, EL, FR, IE, IT, LU, NL, PT, UK

Not included in the NMS: BG, CY, HU, LT, MT, RO, SK Not included in the non-EU: CA, CH, COL, ICE, KOR, LI, MK, NO


Additional recurring telephone charges Average of least expensive offers

17,81

25,39

28,93

31,45

34,49

35,27

37,06

37,15

41,29

41,60

44,98

47,08

48,33

57,56

D o w n

l o a

d

s p e e

d

( k b p s

)

1024

1024

1024

1024

1024

1024

1024

1024

983

1024

1024

1024

1024

1024



187


23,04

43,28

36,77

1,04

2,49

3,00

11,19

8,57

0 10 20 30 40 50

TR

CAL

FI


Due to the limited number of countries included in the graph below, no averages arerepresented.

Least expensive of fer (Incumbents only):Bundle " Internet access+Tel"


D o w n

l o a

d

s p e e

d ( k b p s

)

1024

768

1024

35,27

45,76

48,33

Basic recurring charges Line rental Non recurring charges Additional recurring telephone charges



188


25,39

28,93

34,49

37,15

41,60

47,08

48,33

17,81

31,45

35,27

41,29

37,06

44,98

57,56

21,74

32,01

37,92

41,32

45,91

52,32

59,23

25,27

38,05

38,66

25,64

0 10 20 30 40 50 60

EE

CZ

SI

N-Y

LV

HR

FI

SE

DE

TR

JAP

CAL

ES

PL

EU15

NMS

non EU

EU27

5 . 1 . 2 .C LEAST EXPENS I VE OFFER AND MED I AN OFFERS ( A LL I SP S )

In Croatia, Czech Republic, Estonia, Finland, Latvia, New York and Slovenia only one offerwas available for this basket. The charge for this offer equals the least expensive and nomedian value was determined for these countries.






190

5 . 1 . 2 . e B ASKET " 5 1 2 KBPS – 1 0 2 4 KBPS ( I N C L . ) " , L I ST OF SELECTED OFFERS ( I NCUMB ENTS ONL

In California, offers of incumbent ISP (AT&T) are available, though not selected as the least expensive incumbent amounts to 45.76 EUR/PPP, compared to 37.06 EUR/PPP for new entrants:

Table 28: Detailed information on least expensive offer per country (512kbps-1024kbps (incl.)) ; "Internet + Tel" (Incumbents only)

Country ISPStatus of

ISP

Geographical

coverage of

ISP

Offer

Geographical

availability of

offer in

coverage area

Line

rental

required?

Technology

Contract

duration

(*)

Bitrate

down

GB

included

per month

Hours

included

per month

Type/tech

nology of

Telephony

Day-time

minutes to

national

fixed

network

Day-time

minutes to

national

mobile

network

Unlimited calls

towards same

network

numbers ?

Unlimited

Night and

Weekend

?

Unlimited calls

towards

international

fixed network

numbers ?

Months Kbps

Turkey Türk Telekom Incumbent national Ttnet ADSL other 1mbps 1gb + Alo100 complete YES xDSL unlimited 1.024 1 unlimited switched 70 30 no no no

State_of_California AT&T Incumbent national U-verse Basic + Tel partial NO xDSL 12 768 250 unlimited switched unlimited unlimited yes yes yes

Finland Finnet group Incumbent regional Vyöhyke 2 Käyttötaso + nettiluuri partial NO xDSL unlimited 1.024 unlimited unlimited VoIP 0 0 yes no no




191


33,64

49,30

26,58

27,56

29,70

43,89

44,12

43,11

50,89

37,33

56,90

44,97

36,92

36,92

16,86

20,35

27,94

37,93

39,74

33,21

47,08

28,93

25,39

48,33

32,01

41,32

41,60

59,23

34,49

52,32

45,91

37,15

21,74

37,92

25,27

38,05

38,66

25,64

0 10 20 30 40 50 60 70

HR

CY

CZ

DK

EE

FI

DE

HU

IE

JAP

LV

MK

PL

SI

ES

CAL

COL

NY

SE

CH

TR

EU15

NMS

non EU

EU27

5 . 1 . 2 . f B ASKET " 5 1 2 KBPS - 1 0 2 4 KBPS ( I N C L . ) " , COMPAR I SON OF MED I AN



Bundle " Internet access+Tel"Basket "512kbps-1024kbps (incl.)", 1GB or 20 hours/month


Median February 2013Median February 2012

Median February 2012 Median February 2013



192


5 . 1 . 2 .g C ONCLUS I ONS ON BUND LE “ I NTERNET + T EL ” FOR “ BASKET 5 1 2 KBPS - 1 0 2 4 KBPS ( I N C L . ) ”


For some countries a major difference can be noted between the least expensiveand the median offer.

California has four offers in the basket, of which three have totalcharges over 45EUR/PPP.

In Spain, three offers are available for this basket, of which two havetotal monthly charges comprised between 50 and 60EUR/PPP.

Between February 2012 and February 2013, total monthly charges of the cheapestoffer as well as the median offer have slightly decreased in Japan (respectively -3%

and -4.1%) and Slovenia (respectively -6.1% and -7.6%) as described in Table 29on page 70.

In many other countries, the opposite can be observed. Indeed, in Croatia, totalcharges of the least expensive offer and median charges have significantly risen by40%. In the Czech Republic, Germany and Sweden, both charges have moreslightly increased.

In California and New York , the median value as well as the charges for the leastexpensive offer have both remained stable.

As described in summary Table 40 on page 255, in Spain, the charges of the leastexpensive offer and the median charges have not met the same evolution: chargesfor the least expensive offer have risen by 2.9% between February 2012 and

February 2013 and median cost has decreased by 8.1%. Overall, the median cost and of the offers in this basket has visibly decreased in the

EU15 and EU27 countries but has remained stable in the NMS countries. In the nonEU countries, the median cost has also remained quite stable between 2012 and2013 (-2.7%).

As described in the summary Table 40 on page 255, charges of the least expensiveoffers have visibly increased between 2012 and 2013 in EU15 countries (+12.6%),and more slightly in the EU27 and non EU countries (respectively +5% and+7.9%). However, they have slightly decreased in NMS (-3.9%).



193






D

o w n

l o a

d

s p e e

d

( k b p s

)

2048

2048

2048

2048

2048

2048

2048

1536

2048

2048

2048

1536

1536

2048

2048

1229

21,46

24,77

25,16

28,06

33,54

34,65

36,36

36,81

39,57

39,92

40,10

45,01

50,53

57,34

62,07

63,33

Not included in the EU27: AT, BE, BG, DK, EE, ES, FR, IE, LT, LU, MT, NL, PL, PT, SK, UK Not included in the EU15: AT, BE, DK, ES, FR, IE, LU, NL, PT, UK

Not included in the NMS: BG, EE, LT, MT, PL, SK

Not included in the non-EU: CA, CH, ICE, JAP, KOR, LI, N-Y, TR

19,20

23,05

25,16

28,06

16,80

24,80

29,40

28,73

29,02

14,34

23,78

43,28

48,27

45,77

35,32

14,43

2,25

1,72

1,30

3,50

1,86

0,26

1,74

2,26

3,00

4,86

3,43

19,62

18,46

36,67

16,74

8,55

3,46

8,08

8,69

5,71

16,32

8,57

3,42

8,80

42,02

36,99

41,33

39,28

0 10 20 30 40 50 60 70

SE

RO

LV

EL

HU

HR

NO

SI

CZ

DE

MK

CAL

COL

FI

CY

IT

EU15

NMS

non EU

EU27

Basic recurring charges Non recurring charges Line rentalAdditional recurring internet access charges

Average of least expensive offers

Additional recurring telephone charges



194


23,05

25,16

28,06

29,15

29,02

28,65

33,62

43,28

21,69

38,16

45,77

35,32

1,72

0,24

1,86

5,50

0,70

1,74

1,49

3,00

4,86

6,67

6,78

18,46

4,17

8,69

7,39

1,74

22,42

11,34

8,57

3,42

0 10 20 30 40 50 60 70

RO

LV

EL

SE

CZ

DE

NO

CAL

HU

SI

FI

CY


Due to the limited number of countries included in the graph below, no averages per regionare represented.




D o w n

l o a d

s p e e

d

( k b p s

)

2048

2048

2048

2048

2048

2048

2048

1536

1311

2048

2048

2048

24,77

25,16

28,06

33,56

39,57

41,54

42,74

45,01

50,89

50,98

57,34

62,07



195


24,77

25,16

34,65

39,57

50,53

57,34

62,07

21,46

28,06

36,36

39,92

33,54

40,10

45,01

36,81

63,33

25,42

35,44

42,74

43,12

47,93

48,04

48,13

50,98

65,97

37,75

47,93

44,59

39,92

0 10 20 30 40 50 60 70

RO

LV

HR

CZ

COL

FI

CY

SE

EL

NO

DE

HU

MK

CAL

SI

IT

EU15

NMS

non EU

EU27

5 . 1 . 3 . c LEAST EXPENS I VE OFFER AND MED I AN OFFERS ( A LL I SP S )

In Colorado, Croatia, Cyprus, Czech Republic, Finland, Latvia and Romania only one offer wasavailable for this basket. The charge for this offer equals the least expensive and no medianvalue was determined for these countries.






198


55,95

55,58

39,54

26,23

46,75

40,52

73,32

65,41

38,39

38,80

23,56

51,19

50,03

53,45

46,35

25,58

31,74

26,33

51,19

46,51

39,24

34,65

62,07

39,57

57,34

43,12

35,44

47,93

65,97

25,16

48,04

42,74

24,77

50,98

48,13

50,53

25,42

37,75

47,93

44,59

39,92

0 10 20 30 40 50 60 70 80

CA

HR

CY

CZ

DK

FI

DE

EL

HU

IT

LV

MK

NO

RO

SI

CAL

COL

NY

SE

CH

EU15

NMS

non EU

EU27

5 . 1 . 3 . f B ASKET " 1 0 2 4 KBPS - 2 0 4 8 KBPS ( I N C L . ) " , COMPAR I SON OF MED I AN









199


5 . 1 . 3 . g C ONCLUSI ONS ON BUN DLE “ I NTERNET + T EL” FOR “ BASKET1 0 2 4 KBPS - 2 0 4 8 KBPS ( I N C L . ) ”



Greece has three offers in the basket; of which two have total chargescomprised between 35 and 40 EUR/PPP.

Hungary presents four offers in this basket. Three of these offers aremore expensive than 44 EUR/PPP per month.

In Slovenia, six offers are available for this basket, of which four havetotal monthly charges over 50 EUR/PPP.

As presented in Table 40 on page 255, between 2012 and 2013, median costs aswell as least expensive costs have visibly decreased in Greece (respectively -12.5%and –24.6%), in Hungary (respectively -34.6% and -10%) and in Latvia (-34.5%for both charges). These costs have slightly decreased in Colorado.

On the contrary, least expensive and median costs have both increased in Cyprus(+11.7% for both charges), Finland (+22.7% for both values), Norway(respectively +19.2% and +10.2%) and in Romania (+5.1% for both costs). Theyhave remained relatively stable in California, Czech Republic and Italy, sincevariations in charges are less than 5% in these countries.

In some countries, as described in Table 40 , the evolution of the least expensiveand the median costs differs between February 2012 and February 2013:

In Slovenia, total charges per month for the least expensive offer haveslightly decreased (-6.2%) and median charge has remained stable.

Total monthly charges corresponding to the cheapest offer in Sweden have increased by 17.2% while the median cost has remained stable.

It is however important to note that median values are calculated on a limitednumber of offers for these countries (in the 2012 sample as well as in the 2013sample)54.

Overall, charges for the least expensive offer and median cost have bothsignificantly increased in the EU15 countries (respectively +12% and +43%) whilethey have slightly decreased in NMS (respectively -5% and -6.4%), leading torelatively stable charges at the EU27 level.

In non EU countries both charges have slightly decreased (respectively -5% and -4%)

54 In Cyprus, Czech Republic, Finland, Latvia and Romania: 1 offer in 2012 and 2013 sample; in Italy: 2 offers in2012 and 2013 sample; in Colorado: 4 offers in 2012 and 1 offer in 2013



200


12,28

12,08

17,23

26,89

33,28

24,73

29,42

31,93

27,46

29,40

43,40

44,40

36,34

46,68

25,41

25,91

24,86

47,59

70,85

2,14

2,39

1,72

2,31

5,62

3,00

1,30

2,86

1,54

4,86

0,45

19,36

12,28

12,12

18,46

5,52

10,63

6,29

12,58

8,08

2,48

12,97

8,57

8,55

13,14

19,07

3,42

11,69

39,53

42,75

47,13

41,14

0 10 20 30 40 50 60 70 80 90

SE

LV

EL

RO

CAL

MK

SI

NO

MT

FI

COL

N-Y

HR

IE

ES

PL

PT

CY

TR

EU15

NMS

non EU

EU27







Not included in the EU27: AT, BE, BG, CZ, DE, DK, EE, FR, HU, IT, LT, LU, NL, SK, UK Not included in the EU15: AT, BE, DE, DK, FR, IT, LU, NL, UK

Not included in the NMS: BG, CZ, EE, HU, LT, SK

Not included in the non-EU: CA, CH, ICE, JAP, KOR, LI

D o w

n l o a

d

s p e e

d

( k b p s

)

2096

4096

4096

4096

3072

3072

4096

2200

4096

4096

3072

3072

4096

3072

3072

4096

4096

4096

4096

19,95

22,71

25,90

28,61

35,59

37,31

37,51

40,03

40,43

40,96

43,40

44,40

46,68

47,64

52,87

56,05

74,33

82,99

46,18



201


26,89

33,28

27,46

29,40

43,40

44,40

31,72

24,86

45,31

47,57

47,59

1,72

2,31

3,00

1,49

4,86

12,12

18,46

12,97

8,57

19,53

19,07

11,34

14,78

3,42

0 10 20 30 40 50 60 70 80

RO

CAL

MT

FI

COL

N-Y

MK

PT

SI

HR

CY


Due to the limited number of countries included in the graph below, no averages are

represented.




D o w n

l o a

d

s p e e

d

( k b p s

)

4096

3072

4096

4096

3072

3072

4096

4096

4096

4096

4096

28,61

35,59

40,43

40,96

43,40

44,40

51,25

56,05

58,14

62,36

74,33



202


40,43

40,96

43,40

52,87

56,05

74,33

82,99

19,95

25,90

22,71

28,61

37,31

44,40

40,03

46,68

35,59

47,64

46,18

37,51

21,24

25,99

30,51

36,80

44,41

45,48

45,94

46,74

51,98

54,27

57,42

58,14

47,22

44,99

48,73

46,81

0 10 20 30 40 50 60 70 80 90

MT

FI

COL

PL

PT

CY

TR

SE

EL

LV

RO

MK

N-Y

NO

IE

CAL

ES

HR

SI

EU15

NMS

non EU

EU27


In Colorado, Cyprus, Finland, Malta, Poland and Portugal, only one offer was available forthis basket. The charge for this offer equals the least expensive and no median value wasdetermined for these countries.






205


36,03

46,54

57,31

32,39

47,58

27,03

56,91

45,21

45,57

57,51

36,26

33,27

29,94

23,38

33,30

43,91

56,90

50,41

41,27

45,57

36,03

43,91

57,42

74,33

40,96

25,99

46,74

30,51

44,41

40,43

45,94

52,87

56,05

36,80

58,14

54,27

51,98

43,40

45,48

21,24

82,99

47,22

44,99

48,73

46,81

0 10 20 30 40 50 60 70 80 90

CA

HR

CY

DK

FI

EL

HU

IE

LV

MK

MT

NO

PL

PT

RO

SK

SI

ES

CAL

COL

NY

SE

TR

EU15

NMS

no…

EU27










206


5 . 1 . 4 . g C ONCLUSI ONS ON BUN DLE “ I NTERNET + T EL” FOR “ BASKET2 0 4 8 KBPS - 4 0 9 6 KBPS ( I N C L . ) ”



California presents twelve offers in this basket, of which ten are moreexpensive than 40 EUR/PPP per month, with four more expensive than60 EUR/PPP.

Croatia has six offers in this basket, of which five have total monthlycharges over 50 EUR/PPP, with three over 60 EUR/PPP.

There are two offers in Latvia and the second offer has a total monthly

cost equal to 38.3 EUR/PPP.

In FYROM , four offers are available for this basket, of which two havetotal monthly charges comprised between 48 and 52 EUR/PPP.

Romania has two offers in this basket. Total charges are below 30EUR/PPP for the least expensive one and reach nearly 45 EUR/PPP forthe other one.

Slovenia has six offers in the basket, of which four have total chargesover 55 EUR/PPP, with two over 65 EUR/PPP.

As presented in Table 40 on page 255, in Cyprus, Norway, Poland, and Romania,monthly charges corresponding to the least expensive offer and the median costhave both significantly increased between 2012 and 2013. It is however important

to note that, except in Norway, the number of offers in both the 2012 and 2013sample is very limited55. In Croatia and Malta, a slighter increase is also observed.

Total monthly charges of the cheapest and median offers have significantlydecreased in Latvia (respectively -50% and -33%) and FYROM (respectively -35%and -23%). In Greece and Spain, total monthly charges and median cost have bothremained relatively stable, with variations lower or equal to 5%.

As described in Table 40 on page 255, in four other countries, the evolution ofcharges since 2012 differs for the least expensive and the median offers:

In Finland, median charges have significantly decreased by 14% whilemonthly charges for the cheapest offer have slightly increased by 2%.

Total charges per month for the least expensive offer in Slovenia have

slightly decreased (-6.2%) but they have significantly increased for themedian offer (+32.4%).

In California and Ireland , while median cost has remained quite stable,charges for the least expensive offer have risen by respectively 12 and44%.

Except in the NMS where the median value has remained stable, monthly chargesfor the least expensive and the median offer have significantly increased in allregions.

55 In Cyprus and Poland : 1 offer in 2012 and 2013 sample ; in Romania : 2 offers in both sample.



207


11,08

19,25

14,28

17,92

22,40

20,78

26,89

18,23

20,45

22,08

32,10

35,49

31,93

37,45

27,90

31,10

1,67

3,43

1,06

0,93

1,72

0,76

2,39

0,76

2,31

1,04

11,19

5,52

10,63

7,65

5,52

6,33

9,84

6,29

7,42

6,47

10,00

0 10 20 30 40 50 60 70

SE

IT

LV

DE

LU

AT

RO

NL

EL

EE

IE

FR

SI

CAL

TR

HR





D o w n

l o a

d

s p e e d

( k b p s

)

5120

8192

8192

8192

8192

8192

6144

8192

8192

5120

5120

6758

6144

6144

8192

5120

18,27

22,68

24,91

26,63

27,91

28,05

28,61

28,83

29,13

29,50

32,87

35,49

38,41

39,76

40,13

41,10



208


17,17

31,31

32,78

43,40

44,40

19,24

31,18

45,30

31,72

28,58

49,29

30,92

5,21

1,47

0,23

0,54

1,06

2,86

11,84

6,67

11,26

19,36

12,12

7,08

9,08

2,48

14,14

15,08

2,66

16,32

3,52

19,07

34,00

36,12

43,50

34,70

0 10 20 30 40 50 60 70

JAP

CH

NO

COL

N-Y

UK

HU

CY

MK

ES

CA

PT

EU15

NMS

non EU

EU27

Least expensive offer (All ISPs):Bundle " Internet access+Tel" (followed)



D o w n

l o a

d

s p e e

d

( k b p s

)

8192

5000

5120

7168

7168

8192

5000

8192

6144

6144

6144

8192

41,29

41,86

42,16

43,40

44,40

45,18

47,33

47,95

48,04

50,80

52,81

62,12



Not included in the EU27: BE, BG, CZ, DK, FI, LT, MT, PL, SK Not included in the EU15: BE, DK, FI

Not included in the NMS: BG, CZ, LT, MT, PL, SK

Not included in the non-EU: ICE, KOR, LI



209


26,89

18,23

22,08

19,20

32,33

33,45

37,45

27,90

18,64

43,40

44,40

21,57

33,68

37,85

40,57

30,92

47,60

42,38

55,32

1,72

0,76

1,76

0,24

2,31

1,04

2,66

2,05

2,92

0,70

1,28

4,86

11,19

14,20

15,26

6,67

12,12

13,10

18,46

9,84

7,42

8,58

4,17

5,43

5,53

8,59

1,74

8,72

19,07

16,67

13,45

3,42

42,43

48,29

46,49

44,68

0 10 20 30 40 50 60 70 80 90

RO

NL

EE

AT

LV

SE

CAL

TR

FR

COL

N-Y

LU

IT

NO

IE

PT

MK

HU

CY

EU15

NMS

non EU

EU27




28,61

28,83

29,50

32,33

37,86

39,76

40,13

40,93

44,40

44,41

45,19

46,96

62,12

64,27

68,93

29,54

43,40

50,56

82,06

D o

w n

l o a

d

s p e e

d

( k b p s

)

6144

8192

5120

6144

8192

6144

8192

8192

7168

5120

8192

8192

8192

5120

7168

8192

7168

5120

6144

Not included in the EU27: BE, BG, CZ, DE, DK, EL, ES, FI, LT, MT, PL, SI, SK, UK

Not included in the EU15: BE, DE, DK, EL, ES, FI, UK

Not included in the NMS: BG, CZ, LT, MT, PL, SI, SK Not included in the non-EU: CA, CH, HR, ICE, JAP, KOR, LI





210


29,50

38,41

44,40

45,18

62,12

29,13

24,91

26,63

28,83

22,68

18,27

35,49

28,61

28,05

41,29

41,10

30,18

32,33

35,31

35,40

35,69

36,60

38,27

38,72

39,61

41,32

43,39

0 10 20 30 40 50 60 70 80 90

EE

SI

N-Y

UK

PT

EL

LV

DE

NL

IT

SE

FR

RO

AT

JAP

HR


In Estonia, New York, Portugal, Slovenia and the United Kingdom, only one offer wasavailable for this basket. The charge for this offer equals the least expensive and nomedian value was determined for these countries.





211


27,91

42,16

41,86

39,76

32,87

43,40

52,81

40,13

48,04

47,33

50,80

47,95

44,41

44,80

47,17

49,93

50,07

53,24

53,51

57,69

57,90

58,13

59,70

82,06

39,12

41,70

50,64

39,12

0 10 20 30 40 50 60 70 80 90

LU

NO

CH

CAL

IE

COL

CA

TR

MK

HU

ES

CY

EU15

NMS

non EU

EU27

Least expensive and median offers (All ISPs) (followed):Basket "4096kbps-8192kbps (incl.)", 5GB or 20 hours/month





214


39,69

62,37

43,13

64,02

33,43

36,63

45,76

28,89

30,40

57,85

44,11

43,99

43,11

27,16

35,79

36,31

60,51

36,03

39,61

53,51

43,39

82,06

29,50

38,27

35,31

30,18

58,13

50,07

35,69

41,32

32,33

44,41

57,90

44,80

0 10 20 30 40 50 60 70 80 90

AT

CA

HR

CY

DK

EE

FR

DE

EL

HU

IE

IT

JAP

KOR

LV

LU

MK

NO








215


33,88

42,73

29,11

41,10

51,62

52,92

56,27

30,91

28,15

52,77

42,40

53,44

44,53

43,25

35,40

62,12

38,72

38,41

59,70

49,93

53,24

44,40

36,60

47,17

57,69

45,18

39,12

41,70

50,64

39,12

0 10 20 30 40 50 60 70 80 90

NL

PL

PT

RO

SI

ES

CAL

COL

NY

SE

CH

TR

UK

EU15

NMS

non EU

EU27


Bundle " Internet access+Tel"






217


In non EU countries, both values have increased by around 13-14%.



218


11,39

15,06

19,13

14,33

19,09

26,89

25,32

26,29

26,42

27,60

26,61

30,34

41,29

38,28

25,94

39,52

1,67

1,08

1,21

1,72

0,93

3,71

3,16

5,52

4,51

5,42

11,30

8,77

6,33

7,47

8,08

7,42

4,85

10,00

16,74

3,40

0 10 20 30 40 50 60

SE

DK

DE

SK

NL

RO

AT

BG

SI

EE

PL

HR

IE

IT

HU

CY

5 . 1 . 6 B ASKET “ 8 1 9 2 KBPS - 1 2 M BPS ( I N C L . ) ” , I N € / PPP ( V A T I N L . )




18,58

20,65

24,55

26,83

27,86

28,61

32,59

33,75

34,51

35,02

35,17

40,34

41,29

41,44

42,68

42,92

D o w n

l o a

d

s p e e

d ( k b p s

)

10240

10240

10240

10240

10240

12288

10240

10240

10240

12288

10240

10240

10240

10240

10240

10240



219


24,86

18,68

31,58

42,12

45,35

36,16

27,50

38,16

43,13

53,69

49,14

6,11

2,69

0,23

2,20

2,97

2,26

1,20

11,84

6,67

19,43

19,07

7,08

12,97

2,48

6,66

5,79

7,23

34,97

36,94

47,93

35,96

0 10 20 30 40 50 60

PT

JAP

MT

CAL

LV

NO

ES

LI

LU

COL

CA

EU15

NMS

non EU

EU27




43,93

44,32

44,55

44,81

45,35

45,54

46,93

47,01

51,90

55,95

57,58

D o w n

l o a

d

s p e e

d

( k b p s

)

12288

12288

12288

10240

10240

10240

12288

10000

10240

12288

10240

Not included in the EU27: BE, CZ, EL, FI, FR, LT, UK Not included in the EU15: BE, EL, FI, FR, UK

Not included in the NMS: CZ, LT

Not included in the non-EU: CH, ICE, KOR, MK, N-Y, TR





220


15,06

26,89

29,15

27,60

29,19

24,86

31,58

45,35

38,16

36,64

45,78

23,52

32,25

33,26

49,14

44,77

50,08

67,80

82,93

1,08

1,72

0,24

0,75

2,20

2,82

6,05

2,48

2,05

1,20

2,27

1,49

0,01

4,86

6,78

18,10

15,26

11,97

18,46

4,51

4,17

7,42

7,81

19,07

12,97

6,66

8,59

22,42

5,53

7,23

11,34

14,78

3,42

42,52

52,84

58,82

48,71

0 10 20 30 40 50 60 70 80 90 100 110

DK

RO

SE

EE

BG

PT

MT

LV

LI

IT

CAL

HU

ES

LU

CA

PL

SI

HR

CY

EU15

NMS

non EU

EU27




20,65

28,61

33,56

35,02

37,75

43,93

44,55

45,35

47,01

48,05

48,09

52,71

52,84

56,10

57,58

59,01

62,91

82,59

109,68

D o w n

l o a

d

s p e e

d

( k b p s

)

10240

12288

10240

12288

10240

12288

12288

10240

10240

10240

10240

10240

10240

10240

10240

12288

10000

10240

12288

Not included in the EU27: AT, BE, CZ, DE, EL, FI, FR, IE, LT, NL, SK, UK Not included in the EU15: AT, BE, DE, EL, FI, FR, IE, NL, UK

Not included in the NMS: CZ, LT, SK

Not included in the non-EU:CH, COL, ICE, JAP, KOR, MK, NO, N-Y, TR





221


24,55

26,83

27,86

35,02

44,55

47,01

20,65

18,58

33,75

28,61

44,32

41,44

41,29

44,81

43,93

45,54

25,30

26,74

35,75

38,72

44,35

45,27

45,44

48,09

48,90

49,03

0 10 20 30 40 50 60 70 80 90 100 110

DE

SK

NL

EE

MT

LI

DK

SE

BG

RO

JAP

IT

IE

CAL

PT

NO


In Estonia, Germany, Liechtenstein, Malta, the Netherlands and Slovakia, only one offer wasavailable for this basket. The charge for this offer equals the least expensive and no medianvalue was determined for these countries.

Least expensive and median offers (All ISPs):Basket "8192kbps-12Mbps (incl.)", 10GB or 20 hours/month




222


45,35

42,68

46,93

35,17

32,59

55,95

51,90

42,92

40,34

34,51

57,58

49,82

52,71

53,27

55,31

57,40

57,99

58,89

59,18

60,66

64,10

68,42

33,07

50,11

55,79

42,58

0 10 20 30 40 50 60 70 80 90 100 110

LV

HU

ES

PL

AT

COL

LU

CY

HR

SI

CA

EU15

NMS

non EU

EU27






226


32,78

49,43

64,89

50,91

77,65

30,45

33,05

76,26

43,95

57,94

51,22

47,23

50,36

45,10

52,75

118,17

57,40

35,75

68,42

60,66

59,18

25,30

35,02

24,55

52,71

45,44

45,27

44,35

49,82

47,01

58,89

0 10 20 30 40 50 60 70 80 90 100 110 120

AT

BG

CA

HR

CY

CZ

DK

EE

DE

HU

ICE

IE

IT

JAP

LV

LI

LU

MK

5 . 1 . 6 . f B ASKET " 8 1 9 2 KBPS - 1 2 MBPS ( I N C L . ) " , COMPAR I SON OF OFFERS I N

F EBRUARY 2 0 1 2 A ND F EBRUARY 2 0 1 3


Bundle " Internet access+Tel"Basket "8192kbps-12Mbps (incl.)", 10GB or 20 hours/month




227


51,10

31,97

30,90

43,77

60,77

51,15

48,02

58,14

53,85

25,05

39,86

52,02

38,72

46,79

49,44

43,98

44,55

49,03

27,86

55,31

48,90

38,72

26,83

64,10

53,27

48,09

57,99

26,74

33,07

50,11

55,79

42,58

0 10 20 30 40 50 60 70 80 90 100 110 120

MT

NO

NL

PL

PT

RO

SK

SI

ES

CAL

COL

NY

SE

CH

UK

EU15

NMS

non EU

EU27








228


5 . 1 . 6 . g C ONCLUSI ONS ON BUN DLE “ I NTERNET + T EL” FOR “ BASKET8 1 9 2 KBPS - 1 2 M BPS ( I N C L . ) ”



In Austria, two offers are available for this basket. Total monthlycharges are 32.59 EUR/PPP for the least expensive offer, and 82.21EUR/PPP for the other one.

There are ten offers in Croatia for this basket , of which eight have atotal monthly cost higher than 50 EUR/PPP with four over 75 EUR/PPP.

Cyprus presents three offers in this basket, of which one has total

monthly charges higher than 110 EUR/PPP.

Hungary has six offers in the basket, of which four have total chargescomprised between 52 and 54 EUR/PPP, and one over 80 EUR/PPP.

In Poland , four offers are available for this basket, of which three havetotal monthly charges over 50 EUR/PPP.

Romania presents six offers in this basket, of which three have totalcharges around 30 EUR/PPP per month, and the other three between 44and 51 EUR/PPP.

There are six offers in Slovenia, of which four have a total monthly costhigher than 60 EUR/PPP, with two over 70 EUR/PPP.

As presented in summary Table 40 on page 255, monthly charges of the least

expensive offers as well as the median offer have visibly decreased in Bulgaria(respectively -31.7% and -27.7%) , Cyprus (respectively -12.3% and -23.8%) ,Denmark (respectively -17.9% and -23.4%), Hungary (respectively -25.8% and -30.9%), Ireland (respectively -28.7% and -21.6%), Japan (respectively -5.1% and-6.1%) and Slovakia (respectively -24.3% and -38.7%).

On the contrary, these charges have visibly increased in Poland (respectively +10%and +73%), Romania (respectively +22.4% and +25.3%) and Sweden(respectively +5.8% and +6.7%). They have remained stable in Liechtenstein.

In some countries, the evolution between 2012 and 2013 of total charges for theleast expensive and the median offer is different:

Total monthly charges of the least expensive offer in Canada and

Slovenia decreased while median charges significantly increased. In California, Colorado, Latvia, Norway and Spain, the median cost has

remained relatively stable while charges for the least expensive offerhave increased.

In Austria, Croatia and Luxembourg, charges linked to the cheapestoffer have remained quite stable while median value has increased.

Globally, as observed in Table 39, total monthly charges for the least expensiveoffer have decreased in all the regions by around 10%.

The situation is however quite different regarding the median charges: they havealso decreased in the EU15 countries, have remained stable in the EU27 countriesand have increased in NMS and non EU countries.



229


15,33

15,71

19,20

18,09

24,65

16,40

22,31

17,22

23,00

21,37

30,83

26,01

7,36

24,80

26,41

22,06

23,01

19,30

32,47

34,39

3,17

2,85

1,04

0,23

0,08

1,08

2,97

0,47

3,67

0,75

3,71

10,75

19,43

1,66

3,86

5,42

5,52

0,97

10,63

5,71

11,30

4,76

8,77

5,03

13,64

4,63

6,47

10,85

8,95

7,81

4,85

0 10 20 30 40 50 60 70 80

RO

IT

AT

SE

EL

LV

DE

SK

DK

NL

FR

CH

UK

LU

SI

CZ

BE

ES

BG

PL





D o w n

l o a

d

s p e e

d (

k b p s

)

30720

20480

20480

30720

24576

16384

16384

30720

20480

30720

16998

15360

14336

24576

15360

20480

20480

15360

20480

15360

16,99

22,74

24,61

26,46

26,66

27,03

28,25

28,60

28,84

30,14

30,83

31,04

31,75

32,40

32,88

33,38

38,73

41,03

42,95

35,63



230


43,40

44,40

44,42

44,73

20,19

35,98

44,60

34,35

21,63

36,77

33,01

42,27

45,06

52,81

67,76

7,48

0,23

0,76

0,74

3,00

2,20

11,84

14,05

7,08

10,92

2,48

12,36

11,69

8,57

16,74

9,90

6,66

3,52

2,66

33,13

39,05

46,77

35,50

0 10 20 30 40 50 60 70 80

COL

N-Y

CAL

IE

JAP

PT

NO

MT

TR

FI

HU

HR

LI

CA

CY

EU15

NMS

non

EU

EU27




D o w n

l o a

d

s p e e

d

( k b p s

)

15360

15360

15360

30720

26624

30720

30720

30720

20480

24576

20480

20480

22000

16384

15360

43,40

44,40

44,42

44,73

46,58

46,90

47,31

47,47

48,11

48,33

49,75

52,18

53,91

70,42

56,33


Additional recurring internet access charges

Average of least expensive offers

Additional recurring telephone charges

Not included in the EU27: EE, LT

Not included in the NMS: EE, LT

Not included in the non-EU: ICE KOR MK



231


26,89

20,51

30,71

35,41

12,26

38,72

32,47

28,65

37,75

43,40

44,40

44,42

45,35

35,98

38,96

36,77

38,50

42,07

1,72

0,76

1,08

2,66

0,22

0,75

5,50

0,24

0,71

3,00

2,79

0,70

12,17

6,67

9,84

4,51

13,64

1,99

7,81

7,39

4,17

10,92

7,87

8,57

8,59

1,74

0 10 20 30 40 50 60 70 80 90 100 110 120

RO

NL

DK

FR

UK

EL

BG

DE

SE

COL

N-Y

CAL

LV

PT

BE

FI

IT

NO




D o w n

l o a

d

s p e e

d

( k b p s

)

20480

30720

20480

20480

16384

15360

16384

30720

15360

15360

20480

30720

24576

20480

16384

24576

15360

30720

28,61

31,11

36,29

38,07

38,29

41,03

41,54

42,15

43,40

44,42

45,35

46,90

48,33

49,88

51,19

40,71

44,40

47,55



232


45,06

43,89

36,62

41,02

42,93

45,61

43,48

27,64

38,73

54,17

54,35

57,05

98,13

90,11

2,20

1,86

3,53

1,49

4,24

2,48

1,20

1,28

2,27

4,86

13,45

11,19

6,78

18,10

11,97

18,46

6,66

8,69

5,33

11,34

6,42

12,97

22,42

7,23

8,72

14,78

3,42

45,77

58,51

58,22

50,76

0 10 20 30 40 50 60 70 80 90 100 110 120

LI

CZ

CH

TR

SI

LU

MT

HU

ES

CA

IE

PL

HR

CY

EU15

NMS

non EU

EU27

Least expensive of fer (Incumbents only):Bundle " Internet access+Tel" (followed)



53,91

54,44

55,41

55,75

56,28

56,45

59,31

62,60

71,29

112,92

55,73

56,84

64,34

116,85

D o w n

l o a

d

s p e e

d

( k b p s

)

22000

20480

20000

20480

30720

20480

30720

20480

20480

20480

20480

20480

24576

16384



Not included in the EU27: AT, EE, LT, SK

Not included in the EU15: AT

Not included in the NMS: EE, LT, SK

Not included in the non-EU: ICE, JAP, KOR, MK



233


28,60

48,33

26,46

28,84

16,99

30,14

30,83

22,74

31,75

41,03

26,66

27,03

28,25

24,61

46,56

32,88

31,04

46,90

33,38

29,20

32,42

32,45

32,55

33,61

41,44

41,90

42,17

43,13

44,63

45,10

45,18

46,59

47,63

49,35

50,00

50,35

0 10 20 30 40 50 60 70 80 90

SK

FI

SE

DK

RO

NL

FR

IT

UK

BG

EL

LV

DE

AT

JAP

SI

CH

PT

CZ


In Finland and Slovakia, only one offer was available for this basket. The charge for thisoffer equals the least expensive and no median value was determined for these countries.





238


45,43

52,30

69,30

70,37

85,09

54,41

39,37

47,58

33,31

34,38

42,56

71,44

56,51

44,46

49,98

48,49

61,62

51,58

45,18

53,76

42,17

62,99

87,09

76,03

50,35

32,42

48,33

33,61

45,10

43,13

59,20

62,03

41,44

46,61

44,63

64,52

56,94

0 10 20 30 40 50 60 70 80 90 100

AT

BE

BG

CA

HR

CY

CZ

DK

FI

FR

DE

EL

HU

IE

IT

JAP

LV

LI

LU

5 . 1 . 7 . f B ASKET " 1 2 M BPS - 3 0 M BPS ( I N C L . ) " , COMPAR I SON OF MED I AN



Bundle " Internet access+Tel"Basket "12Mbps-30Mbps (incl.)", 10GB or unlimited in time/month




239


95,04

42,87

47,25

36,85

53,69

30,90

32,17

42,30

54,59

56,27

56,27

58,14

30,80

48,63

43,60

41,23

46,79

55,60

42,37

51,96

52,96

32,55

59,32

50,00

32,45

28,60

47,63

56,78

63,35

56,37

61,01

29,20

49,35

66,57

41,90

42,69

50,11

62,62

44,31

0 10 20 30 40 50 60 70 80 90 100

MK

MT

NO

NL

PL

PT

RO

SK

SI

ES

CAL

COL

NY

SE

CH

TR

UK

EU15

NMS

non EU

EU27


Bundle " Internet access+Tel" (followed)






240


5 . 1 . 7 . g C ONCLUS I ONS ON BUN DLE “ I NTERNET + T EL ” FOR “ BASKET 1 2 M BPS - 3 0 M BPS ( I N C L . ) ”


For a large number of countries a major difference can be noted between the leastexpensive and the median offer.

Austria presents eight offers in this basket, of which seven have totalmonthly charges over 35 EUR/PPP.

Belgium has five offers available in this basket, of which four have totalcharges over 45 EUR/PPP.

In this basket, California presents thirteen offers. Total charges for nineof these offers are above 60 EUR/PPP per month.

In Croatia, eight offers are available, of which seven have total monthly

charges over 65 EUR/PPP with three over 110 EUR/PPP. There are 3 offers available for this basket in the Czech Republic , of

which two present total monthly costs over 50 EUR/PPP.

Germany has fourteen offers available in this basket. Two of theseoffers have a total monthly cost lower than 30 EUR/PPP, six comprisedbetween 40 and 45 EUR/PPP, and six between 50 and 65 EUR/PPP.

In Greece, fifteen offers are available in this basket, of which ten havetotal monthly charges comprised between 40 and 50 EUR/PPP.

There are six offers available for this basket in Ireland , of which fourhave charges comprised between 60 and 65 EUR/PPP per month.

There are fifteen offers in Italy, of which five offers have a total monthly

cost comprised between 20 and 30 EUR/PPP and five between 40 and50 EUR/PPP.

In this basket, Latvia has five offers available, of which 2 have totalmonthly charges lower than 30 EUR/PPP and three higher than 40EUR/PPP.

In Luxembourg, twenty-three offers are available for this basket, ofwhich fifteen have total monthly charges over 50 EUR/PPP, with nineover 60 EUR/PPP.

New York has six offers in this basket, of which five have total chargesover 54 EUR/PPP.

Poland presents eight offers in this basket, of which seven have total

monthly charges over 50 EUR/PPP. Romania shows seventeen offers in this basket. Nine offers have

monthly charges comprised between 30 and 50 EUR/PPP.

In this basket, Slovenia has twelve offers available, of which six havetotal monthly charges lower than 40 EUR/PPP and six over 55 EUR/PPP.

Spain has eight offers in the basket, of which six have total chargesover 50 EUR/PPP per month.

In Switzerland , five offers are available, of which 3 have total chargesover 45 EUR/PPP per month.

There are twenty-six offers for this basket in Turkey . Nine of theseoffers have total monthly charges lower than 60 EUR/PPP and eleven

over 75 EUR/PPP.



241


As described in Table 40 on page 255, total monthly charges of the least expensiveoffer and median charges have decreased visibly in Cyprus (respectively -12.4%and -10.6%), Czech Republic (respectively -35.6% and -7.5%), Hungary

(respectively -19% and -17.1%), Italy (respectively -27.3% and -6.8%), Japan(respectively -5.8% and -6.8%), Latvia (respectively -42.2% and -8%) andSlovakia (-11.1% for both value).

The opposite can be observed in Malta where both charges have increased between2012 and 2012 by 10.7% (for the cheapest offer) and 21.2% (for the medianoffer). This is also the case in California (respectively +6.6% and +12.6%) and inPoland (respectively +26.4% and +10.5%). In Norway, total charges of the leastexpensive offer have skyrocketed by 55.1% while median charges have significantlyincreased (+12.1%).

Both median value and charges for the least expensive offer have remainedrelatively stable with variation lower than +/- 5% in Belgium, Colorado, Finland,France, Liechtenstein and Spain.

In some countries, it can be observed in Table 40 on page 255 that the leastexpensive and median charges have not evolved the same way between February2012 and February 2013:

In Croatia, Romania and Slovenia, median charges have risen byrespectively 23.8%, 5% and 12.6% while the monthly charges of thecheapest offer have slightly decreased (respectively -6.1%, -19.3% and-6.4%);

In Sweden, the median value has decreased by 5.2% while charges forthe cheapest offer have significantly increased (+ 34.2%);

Median charges have remained quite stable in Austria, Greece, New

York, Switzerland and the United Kingdom while total monthly charges

for the least expensive offer have decreased (in Austria, Greece andSwitzerland ) or increased (in New York and the United Kingdom);

In Canada, Denmark, Germany, Ireland, Luxembourg and theNetherlands, cheapest offer charges have remained relatively stablewhile median cost has increased in Germany, Ireland and Luxembourg,or decreased in the three other countries.

Overall, charges for the least expensive offer have remained stable in the EU15 andnon EU countries, have slightly decreased in the EU27, and more visibly decreased(-13%) in NMS.

Between 2012 and 2013, the median value remained quite stable in the EU15 andEU27 countries, while it has visibly increased in NMS (+7.1%) and non EU countries

(+12.6%).



242


11,85

17,75

21,43

19,20

22,05

22,22

31,93

23,01

27,60

24,86

25,67

29,24

35,42

27,58

38,17

33,57

18,68

34,66

41,49

1,67

0,17

1,06

0,08

0,38

1,04

0,47

1,91

3,71

3,16

10,75

5,52

1,66

3,05

5,42

5,26

7,65

11,30

7,42

10,63

10,21

7,48

0,97

10,85

4,85

13,64

8,70

0 10 20 30 40 50 60 70 80 90 100 110 120 130 140

SE

RO

KOR

AT

JAP

DE

FR

SK

EE

LV

NL

DK

EL

CZ

IE

PL

UK

PT

IT

5 . 1 . 8 B ASKET “ 3 0 + M BPS ( I N C L . ) ” , I N € / PPP ( V A T I N CL . )



Basket "30+Mbps", 30GB or unlimited in time/monthTotal cost/month in €/PPP (VAT incl.)

D o w n

l o a

d

s p e e

d

( k b p

s )

102400

51200

102400

35840

204800

102400

61440

51200

51200

51200

40960

51200

38912

51200

102400

51200

51200

32768

40960

19,04

19,42

24,48

24,61

27,48

31,93

35,02

35,49

36,26

36,72

37,43

38,91

40,08

43,07

43,36

44,66

34,39

30,93

42,13



243


41,93

41,39

53,05

40,67

42,97

44,77

59,56

66,48

52,15

66,64

67,26

62,25

78,99

92,83

122,12

5,51

0,23

0,46

3,89

1,62

2,26

1,20

19,43

11,19

5,03

4,63

2,48

16,74

19,53

6,47

12,97

2,66

9,90

7,23

38,76

48,57

65,67

43,02

0 10 20 30 40 50 60 70 80 90 100 110 120 130 140

CH

LU

NO

HU

MK

ES

SI

N-Y

TR

CAL

COL

MT

CY

HR

CA

EU15

NMS

non EU

EU27


Basket "30+Mbps", 30GB or unlimited in time/month


D o w n

l o a

d

s p e e

d

( k b p s

)

61440

51200

40960

40960

40960

51200

51200

51200

35840

51200

35840

122880

32768

32768

40960

46,96

51,53

55,76

57,41

62,50

64,20

66,03

66,94

67,23

68,26

75,22

81,65

102,74

130,55

69,52

Not included in the EU27: BE, BG, FI, LT

Not included in the EU15: BE, FI Not included in the NMS: BG, LT

Not included in the non-EU: ICE, LI





244


22,05

24,49

26,89

27,60

33,93

32,59

29,62

41,94

19,52

41,40

54,98

47,71

49,47

49,76

58,97

0,17

1,72

2,66

0,24

0,76

1,00

5,50

1,86

4,24

0,70

12,17

5,26

3,32

7,42

4,17

9,84

13,64

5,45

1,99

10,92

8,69

6,42

1,74

0 10 20 30 40 50 60 70 80 90 100 110 120 130 140

JAP

KOR

RO

EE

FR

SE

NL

LV

UK

DE

EL

PT

CZ

LU

NO




27,48

27,80

28,61

35,02

36,59

37,00

40,22

41,94

46,34

52,35

56,97

58,63

60,02

60,42

61,41

D o w n

l o a

d

s p e e

d

( k b p s

)

204800

51200

51200

51200

204800

102400

51200

51200

38912

40960

51200

51200

51200

102400

40960



245


42,97

35,31

52,15

66,60

66,64

51,68

62,25

68,21

107,31

96,60

122,12

3,89

1,62

1,62

2,48

2,95

1,49

4,86

1,20

6,78

11,19

18,10

11,97

18,46

19,53

22,42

12,97

11,34

3,42

7,23

51,20

70,22

64,18

60,71

0 10 20 30 40 50 60 70 80 90 100 110 120 130 140

MK

HU

TR

N-Y

CAL

ES

MT

PL

SI

CY

CA

EU15

NMS

non EU

EU27

Least expensive offer (Incumbents only):Bundle " Internet access+Tel" (followed)


D o w n

l o a

d

s p e e

d

( k b p s )

40960

51200

35840

51200

51200

102400

35840

40960

61440

32768

122880

62,50

64,50

67,23

68,22

68,26

72,27

75,22

83,14

130,55

120,14

123,35

Not included in the EU27: AT, BE, BG, DK, FI, IE, IT, LT, SK

Not included in the EU15: AT, BE, DK, FI, IE, IT

Not included in the NMS:BG, LT, SK

Not included in the non-EU: CH, COL, HR, ICE, LI





246


69,52

102,74

130,55

24,48

19,42

31,93

19,04

34,39

27,48

35,02

40,08

44,66

36,72

37,43

38,91

36,26

30,93

35,49

43,07

29,17

32,45

36,54

36,82

38,48

39,52

40,77

44,42

45,18

46,63

47,98

49,96

51,49

52,68

53,09

53,33

0 10 20 30 40 50 60 70 80 90 100 110 120 130 140

COL

HR

CA

KOR

RO

FR

SE

SK

JAP

EE

IE

IT

DK

EL

CZ

NL

DE

LV

UK


In Canada56 , Colorado and Croatia, only one offer was available for this basket. The charge

for this offer equals the least expensive and no median value was determined for thesecountries.



56 In Canada, three offers were actually available but two have been excluded from analysis since their monthly

cost exceeds 150EUR/PPP.



247


46,96

42,13

43,36

57,41

51,53

62,50

55,76

64,20

68,26

66,94

24,61

67,23

66,03

81,65

75,22

58,50

63,45

63,46

65,38

68,12

69,01

70,23

72,27

73,72

77,66

83,47

91,12

93,09

102,50

116,67

47,98

58,54

40,85

50,11

0 10 20 30 40 50 60 70 80 90 100 110 120 130 140

CH

PL

PT

HU

LU

MK

NO

ES

CAL

N-Y

AT

TR

SI

CY

MT

EU15

NMS

non EU

EU27

Least expensive and median offers (All ISPs):Basket "30+Mbps" , 30GB or unlimited in t ime/month (followed)





249

The offers in Spain (ONO), the United Kingdom (Talk Talk) and Turkey (Türk Telekom (TTNet)) require telephone line rental or cable TVThe cost of the line rental has a significant influence on the ranking of these two countries.

No normalisation of fixed telephony charges is required in California, Colorado, France, Ireland, Italy, Spain and New York. All othecharges.

Discounts on non-recurring charges have been included in the actual monthly cost for Austria, Portugal, Spain and the United King(modem – only for Spain), to activation (for all these four countries) and installation (except for the UK) charges. Discounts on basic re Austria, Canada, Colorado, Estonia, Germany, Ireland, Italy, Japan, FYROM, Malta, the Netherlands, Portugal, Romania, Slovenia, Spain,

Recurring extra charges were included in the calculation of the actual monthly cost for Austria. The extra charge is an internet servoperator in 2011, reportedly to cover for some additional services such as the increase of mailspace and of online storage. A recurrinincluded in the actual monthly charges for Japan.



252


130,79

61,67

51,28

43,90

30,90

41,73

71,03

67,32

68,79

63,77

77,57

33,77

44,15

63,86

47,67

43,08

40,42

46,79

69,01

116,67

70,23

51,49

63,45

63,46

32,45

38,48

93,09

72,27

73,72

69,52

77,66

36,82

58,50

91,12

53,33

47,98

58,54

40,85

50,11

0 10 20 30 40 50 60 70 80 90 100 110 120 130 140

MK

MT

NO

NL

PL

PT

RO

SK

SI

ES

CAL

COL

NY

SE

CH

TR

UK

EU15

NMS

non EU

EU27








253


5 . 1 . 8 . g C ONCLUSI ONS ON BUN DLE “ I NTERNET + T EL” FOR “ BASKET3 0 + M BPS ”


For a large number of countries a major difference can be noted between the leastexpensive and the median offer.

In Austria, seven offers are available for this basket, of which five havetotal monthly charges comprised between 80 and 125 EUR/PPP.

Two offers are available for this basket in Cyprus: charges amount to81.65 EUR/PPP for the least expensive, and to 123.35 EUR/PPP for theother one.

Germany has sixteen offers in this basket, of which eleven have totalmonthly cost over 45 EUR/PPP, with five over 55 EUR/PPP.

In Latvia nine offers are available for this basket, of which six have totalmonthly charges over 50 EUR/PPP, with two over 105 EUR/PPP.

Four offers are available in this basket in Malta. Three of these offershave total charges comprised between 110 and 150 EUR/PPP permonth.

Poland has fifteen offers in this basket, of which thirteen have totalmonthly charges over 55 EUR/PPP with six comprised between 75 and100 EUR/PPP.

In Romania, eleven offers are available in this basket. Eight of thesehave total monthly cost over 30 EUR/PPP.

There are six offers in this basket in Slovenia. Two have monthlycharges of 66.03 EUR/PPP, two over 120 EUR/PPP, and two over 150EUR/PPP (and have therefore been excluded from the analysis).

In Sweden, 45 offers are available for this basket. Twenty have totalcharges between 35 and 45 EUR/PPP, fifteen between 35 and 45EUR/PPP, and finally nine over 45 EUR/PPP.

Turkey has fifteen offers available for this basket, of which eleven havetotal cost over 85 EUR/PPP, with six over 100 EUR/PPP; one offer hasbeen excluded since over 150 EUR/PPP.

Between February 2012 and February 2013, as described in Table 40 on page 255,total charges for the least expensive and the median offer have sharply decreasedin Hungary (respectively -31.5% and -26.5%) , Italy (respectively -25.2% and -32.9%) and FYROM (respectively -52.2% and -47.2%). In some other countries,

these charges have slighter decreased: Denmark, Estonia, Greece, Ireland and theUnited Kingdom.

The contrary can be observed in some countries. In Canada, charges correspondingto the cheapest offer have sharply increased by around 45% and total charges forthe median offer have also visibly increased (+24.1%). A slighter increase in bothcharges is observed in California (respectively +7.1% and +7.2%), Colorado(respectively +17.1% and +9%), Korea (respectively +5% and +112%), Latvia(respectively +16.9% and 18.9%), Norway (respectively +17.3% and +13.9%)and Switzerland (respectively +7.8% and +32.5%).

Both charges have remained relatively stable with variation in monthly chargeslower than 5% in Croatia and Japan.



254


In some countries, as described in Table 40 on page 255, the evolution of monthlycharges of the least expensive offer and the median offer between 2012 and 2013differs:

In Austria, Latvia, Romania and Slovenia, charges for the leastexpensive offer have decreased while median charges have increased.

In the Czech Republic, France, Germany, Poland, Spain and Sweden,charges corresponding to the least expensive offer have remained quitestable while the median value as visibly increased.

Median charges have remained relatively stable in the Netherlands andNew York , while charges for the least expensive offer have decreased inthe Netherlands and increased in New York.

Overall, the median charges have sharply increased in the NMS (+36%) and moreslightly in the EU27, while they have remained stable in the EU15 and non EUcountries.

Total charges per month of the least expensive offer have significantly decreased inthe EU15 and have remained quite stable in the EU27 and non EU countries. Theyhave slightly increased in the NMS.



256


4,72

30,30

7,55

1,14

9,43

11,97

0 10 20 30 40 50

LT

PL


BUND LES I NCLUD I NG I NTERNET ACCESS AND TELEV I S I ON SERV I CE

5 . 2 . 1 B ASKET “ 1 4 4 KBPS - 5 1 2 KBPS ( I N C L . ) ” , I N € / PPP ( V A T I N CL . )5 . 2 . 1 . a L EAST EXPENS I VE OFFER ( A LL I SP S )

Least expensive offer (All ISPs):Bundle " Internet access+TV"



Since only in Poland an offer from the incumbent was available for this basket, and thisoffer is already represented in the graph in 5.2.1.a above, a specific graph exhibitingthe least expensive offers from incumbents only is not added here.


Only one offer was available for this basket both in Lithuania and Poland . As aconsequence, the comparison between the least expensive and median offer is notadded here.

Basic recurring charges Line rental Non recurring charges D o w n

l o

a d

s p e e

d

( k b p s

)

512

512

21,70

43,41



257


Table 41: Detailed information on least expensive offer per country (144kbps-512kbps (incl.)) ; "Internet + TV" (All ISPs)

Notes:

The selected offers in Lithuania (Penkiu kontinentu komunikacijos centras) and Poland (Orange (TP and PTK)) require telephone line rentalor TV subscription has a significant impact on the total monthly charges for these countries since it represents around 43% of the total char

Non-recurring charges have a significant impact on the total monthly charges in Lithuania, since they represent around 35% of the total mo

A discount on non-recurring charges has been included in the actual monthly cost for Lithuania. The discount applies on installation/activat

5 . 2 . 1 . e B ASKET " 1 4 4 KBPS - 5 1 2 KBPS ( I N C L . ) " , L I ST OF SELECTED OFFERS ( I NCUMBENTS ONLY )

See 5.2.1.d.; the only offer available here is provided by the Polish incumbent operator.


Geographical

coverage of

ISP

Offer

Geographical

availability of

offer in

coverage

area

Line

rental

required?

Technology

Contract

duration

(*)

Bitrate

down

GB

included

per month

Hours

included

per month

Type/

technology

of TV

# c

in

pa

Months Kbps

Lithuania Penkiu kontinentu komunikacijos centras New Entrant regional Mini partial YES FTTx 12 512 unlimited unlimited digital

Poland Orange (TP and PTK) Incumbent national Neostrada 512 + TV complete YES xDSL unlimited 512 unlimited unlimited digital


I S P s i n i t a l i c a n d b o l d a r e i n c u m b e n t o p e r a t o r s



258


35,20

34,87

12,31

14,39

23,39

56,04

13,96

21,70

43,41

0 10 20 30 40 50 60

CA

CY

DK

LV

LT

PL

RO

5 . 2 . 1 . f B ASKET " 1 4 4 KBPS - 5 1 2 KBPS ( I N C L . ) " , COMPAR I SON OF MED I AN



Bundle " Internet access+TV"Basket "144kbps-512kbps (incl.)", 1GB or 20 hours/month





259


11,79

15,60

13,98

16,08

8,95

24,62

22,06

35,59

41,60

4,05

3,56

5,09

1,99

6,00

5,37

2,78

6,71

0 10 20 30 40 50

LT

EE

SE

LV

TR

MK

CZ

N-Y

CAL


Due to the limited number of countries included in the following graphs, no averages are

represented.





11,79

15,60

18,03

19,64

20,75

26,60

28,06

40,96

44,38

D o w n

l o a

d

s p e e

d

( k b p s

)

1024

1024

1024

1024

1024

1024

1024

1024

768



260


15,60

18,03

19,64

26,60

28,06

40,96

11,79

20,75

44,38

16,51

21,25

50,48

0 10 20 30 40 50 60

EE

SE

LV

MK

CZ

N-Y

LT

TR

CAL


Since only in California, an offer from an incumbent was available for this basket, and thisoffer is already represented in graph 5.2.2.a above, a specific graph exhibiting the leastexpensive offers from incumbents only is not added here.


In Estonia, Latvia, FYROM, New York and Sweden, only one offer was available for thisbasket. In the Czech Republic two offers were available, but both have the same monthlycharges. The value of the median offer is therefore equal to the least expensive offer andis by consequence not represented in the graph below.

Least expensive and median offers (All ISPs):Basket "512kbps-1024kbps (incl.)", 1GB or 20 hours/monthTotal cost/month in €/PPP (VAT incl.)




262


31,15

28,18

39,87

28,66

58,06

43,53

57,41

16,94

37,94

28,06

15,60

19,64

16,51

26,60

50,48

40,96

18,03

21,25

0 10 20 30 40 50 60

CY

CZ

EE

HU

LV

LT

MK

PL

SI

CAL

NY

SE

TR









263


5 . 2 . 2 . g C ONCLUS I ONS ON BUN DLE “ I NTERNET + TV ” FOR “ BASKET 5 1 2 KBPS - 1 0 2 4 KBPS ( I N C L . ) ”

In 31 out of the 38 countries, no offer was available for this basket for February2013. Moreover, in five countries, only one offer was available.

In the four countries where at least two offers were available for this basket, totalmonthly charges for the least expensive offer and those for the other offer(s),appear to be in the same price range:

Three offers are available for this basket in California; the total monthlycharges amount to 44.38 EUR/PPP for the least expensive one,compared to 50.48 EUR/PPP and 55.34 EUR/PPP for the other ones;

In the Czech Republic , both available offers have the same price;

In Lithuania, three offers are available for this basket. Total monthlycharges for these three offers are respectively 11.79 EUR/PPP, 16.51EUR/PPP and 17.93 EUR/PPP.

The total monthly charges for the two offers available for this basket inTurkey are respectively 20.75 EUR/PPP and 21.75 EUR/PPP.

As described in Table 55 on page 315, both median and least expensive chargeshave decreased substantially between 2012 and 2013 in Lithuania (respectively -58.9% and -42.4%) and Turkey (respectively -45.3% and -44.0%).

In Sweden, a small increase in both median and least expensive charges can beobserved (+6.4% for both values).

Least expensive and median charges evolved in opposite directions betweenFebruary 2012 and February 2013 in California (respectively +13.3% and -12.1%)

In the Czech Republic , least expensive and median values have remained stable (-0.4% for both values).

Finally, it is important to note that median values that are presented are calculatedbased on a limited number of offers for these countries (both in the 2012 and 2013sample)57.

57 In California: 3 offers both in 2012 and 2013, Czech Republic: 1 offer in 2012 and 2 offers in 2013, Lithuania: 1offer in 2012 and 3 offers in 2013, Sweden: 1 offer both in 2012 and in 2013, Turkey: 1 offer in 2012 and 2offers in 2013.



264


19,18

19,97

20,10

23,66

34,41

45,77

51,53

59,73

1,30

2,78

2,26

19,35

3,61

0 10 20 30 40 50 60 70 80

HU

LT

LV

CY

HR

CAL

COL

NO


Due to the limited number of countries included in graphs for this section, no averages are

represented.




D o w n

l o a

d

s p e e

d

( k b p s

)

2048

2048

2048

2048

2048

1536

1536

2048

19,18

19,97

20,10

23,66

39,32

48,54

53,79

79,07

Additional recurring chargesBasic recurring charges Non recurring charges



265


29,31

21,69

45,77

32,68

2,78

2,84

8,19

18,46

0 10 20 30 40 50 60

LV

HU

CAL

CY


Least expensive of fer (Incumbents only):Bundle " Internet access+TV"



D o w

n l o a d

s p e e

d

( k b p s

)

2048

1311

1536

2048

29,31

29,88

48,54

53,98



266


19,97

53,79

79,07

19,18

20,10

23,66

39,32

48,54

24,53

24,71

38,82

41,36

52,63

0 10 20 30 40 50 60 70 80

LT

COL

NO

HU

LV

CY

HR

CAL


In Colorado, Lithuania and Norway only one offer was available for this basket.






268

5 . 2 . 3 . e B ASKET " 1 0 2 4 KBPS - 2 0 4 8 KBPS ( I N C L . ) " , L I ST OF SELECTED OFFERS ( I NCUMB ENTS ON

In Cyprus (Cytanet), Hungary ( Magyar Telekom ) and Latvia (Lattelecom), offers of incumbent ISPs are avexpensive ones. The least expensive offer from the incumbent in Cyprus amounts to 53.98 EUR/PPP, compthe least expensive offer from the Hungarian incumbent is 29.88 EUR/PPP, compared to 19.18 EUR/PPexpensive offer of an incumbent has a total charge of 29.31 EUR/PPP, compared to 20.10 EUR/PPP for new e

Table 44: Detailed information on least expensive offer per country (1024kbps-2048kbps (incl.)) ; "Internet + TV" (Incumbents only)

Country ISPStatus of

ISP

Geographical

coverage of

ISP

Offer

Geographical

availability of

offer in

coverage

area

Line

rental

required?

Technology

Contract

duration

(*)

Bitrate

down

GB

included

per month

Hours

included

per month

Type/

technology

of TV

# c

i

p

Months Kbps

Latvia Lattelecom Incumbent national Internets ekonomiskais ar TV complete NO xDSL 24 2.048 unlimited unlimited digital

Hungary Magyar Telekom (T-Home)Incumbent national Netmania XS ADSL TV előfizetés mellé partial YES xDSL 24 1.311 unlimited unlimited digital

State_of_California AT&T Incumbent national U-verse Express + TV partial NO xDSL 12 1.536 250 unlimited digital

Cyprus Cytanet Incumbent national Internet Home 2000 + CytaVision ValuePack partial YES xDSL 12 2.048 unlimited unlimited digital




269


39,86

46,84

35,12

54,10

23,03

25,43

29,79

49,12

62,11

55,07

52,29

40,70

60,73

24,98

41,36

38,82

24,53

24,71

19,97

79,07

52,63

53,79

0 10 20 30 40 50 60 70 80 90 100

CA

HR

CY

CZ

HU

LV

LT

MK

NO

PL

SI

CAL

COL

NY

SE









270


5 . 2 . 3 . g C ONCLUSI ONS ON BUND LE “ I NTERNET + TV ” FOR “ BASKET1 0 2 4 KBPS - 2 0 4 8 KBPS ( I N C L . ) ”

In 32 out of the 38 countries, no offer was available for this basket for February2013. Moreover, in three countries, only one offer was available.

In the other 3 countries, two offers were available for this basket. Only in one ofthese a significant difference can be noted between the total monthly charges forthe least expensive offer and those for the other offer. Indeed, in Cyprus, the totalmonthly charges amount to 23.66 EUR/PPP for the least expensive one, comparedto 53.98 EUR/PPP for the other offer. In the other countries, values for the leastexpensive offer and the other available offer differed much less:

In California, total charges of the least expensive offer equal 48.54EUR/PPP, compared to 56.72 EUR/PPP for the other offer.

Total monthly charges for the least expensive offer in Croatia are 39.32EUR/PPP against 43.40 EUR/PPP for the other one.

In Hungary , total charges of the least expensive offer equal 19.18EUR/PPP, compared to 29.88 EUR/PPP for the other offer.

The total monthly charges for the two offers available for this basket inLatvia are respectively 20.10 EUR/PPP and 29.31 EUR/PPP.

As described in summary Table 55 on page 315, both median and least expensivecharges have decreased between 2012 and 2013 in Cyprus (respectively -49.5%and -17.5%) and Hungary (respectively -57.1% and -54.7%).

Meanwhile, these charges have increased substantially in Colorado (+32.2% for

both values) and in Norway (+61.0% for both values). Increases are less significantin California (respectively +12.5% and +0.7%) and Latvia (respectively +0.8% and+7.3%).

A difference in the evolution of total charges for the least expensive offer andmedian charges has been observed between February 2012 and February 2013 inLithuania. While the cheapest charges have remained stable (+0.6%), the medianvalue has visibly fallen (-21.5%).

It is however important to note that all median values are calculated based on alimited number of offers for these countries (both in the 2012 and 2013 sample)58.

58 In California: 2 offers both in 2012 and 2013, Colorado: 1 offer both in 2012 and 2013, Cyprus: 1 offer in 2012and 2 offers in 2013, Hungary: 2 offers both in 2012 and 2013, Latvia: 3 offers in 2012 and 2 offers in 2013,Lithuania: 2 offers in 2012 and 1 offer in 2013, Norway: 1 offer both in 2012 and 2013.



271


16,08

15,63

24,28

26,10

24,51

36,54

41,73

43,91

45,81

49,60

44,94

3,56

4,52

1,89

0,23

1,52

5,37

4,94

1,30

2,84 18,46

0 10 20 30 40 50 60 70

LV

SE

MK

LT

RO

TR

SI

N-Y

CAL

HR

CY


Due to the limited number of countries included in the next graphs for this section, no

averages are represented.





D o w n l o

a d

s p e e

d

( k b p s

)

3072

2096

4096

4096

3072

3072

3072

4096

3072

4096

4096

19,64

20,16

24,28

26,10

26,40

36,77

43,26

49,28

50,75

50,90

66,25



272


41,73

45,78

45,81

44,94

1,52

4,94

4,94

2,84 18,46

0 10 20 30 40 50 60 70

SI

N-Y

CAL

CY


Least expensive of fer (Incumbents only):Bundle " Internet access+TV"Basket "2048kbps-4096kbps (incl.)", 5GB or 20 hours/month


D o w

n l o a

d

s p e e

d

( k b p s

)

4096

3072

3072

4096

43,26

50,73

50,75

66,25




273


19,64

20,16

26,10

26,40

36,77

66,25

24,28

43,26

49,28

50,90

50,75

27,03

47,71

50,00

54,18

62,28

0 10 20 30 40 50 60 70

LV

SE

LT

RO

TR

CY

MK

SI

N-Y

HR

CAL


In Cyprus, Latvia, Lithuania, Romania, Sweden and Turkey only one offer was available for

this basket.






275

5 . 2 . 4 . e B ASKET " 2 0 4 8 KBPS - 4 0 9 6 KBPS ( I N C L . ) " , L I ST OF SELECTED OFFERS ( I NCUMB ENTS ON

In New York , an offer of the incumbent ISP is available, though not selected as the least expensive one. Inincumbent amounts to 50.73 EUR/PPP, compared to 49.28 EUR/PPP for new entrants.

Table 46: Detailed information on least expensive offer per country (2048kbps-4096kbps (incl.)) ; "Internet + TV" (Incumbents only)

Country ISP Status of ISPGeographical

coverage of ISPOffer

Geographical

availability of offer

in coverage area

Line rental

required?Technology

Contract

duration (*)

Bitrate

down

GB included

per month

Hours

included

per month

Type/

technology of

TV

# channe

basic

packag

Months Kbps

Slovenia Telekom Slovenije Incumbent national Siol Internet ADSL 4M in Siol TV complete NO xDSL unlimited 4.096 unlimited unlimited digital

Slovenia Telekom Slovenije Incumbent national Siol Internet VDSL 4M in Siol TV complete NO FTTx unlimited 4.096 unlimited unlimited digital

State_of_New_York Verizon Incumbent national FiOS Internet 3/1 Mbps + TV Local partial NO FTTx 24 3.072 unlimited unlimited digital

State_of_California Verizon Incumbent national FiOS Internet 3/1 Mbps + TV Local partial NO FTTx 24 3.072 unlimited unlimited digital

Cyprus Cytanet Incumbent national Internet Home 4000 + CytaVision ValuePack partial YES xDSL 12 4.096 unlimited unlimited digital




276


37,55

54,38

53,63

42,36

28,12

36,37

53,44

27,64

43,43

62,62

49,12

54,18

66,25

19,64

26,10

27,03

26,40

47,71

62,28

50,00

20,16

36,77

0 10 20 30 40 50 60 70

CA

HR

CY

HU

LV

LT

MK

PL

PT

RO

SI

CAL

NY

SE

TR









277



In 29 out of the 38 countries, no offer was available for this basket for February2013. Moreover, in six countries, only one offer was available.

In most of the countries where more than offer is available in this basket, thedifference in monthly charges between these offers remains rather limited. Indeed,in Croatia, FYROM , Slovenia and New York , the most expensive offer is available ata cost between 3% and 23% higher than the least expensive offer in the country.In California however, the total monthly charges of the most expensive offer arenearly twice those of the least expensive offer (101.56 EUR/PPP compared to 50.75EUR/PPP).

With regards to Latvia, Romania and Turkey , it can be observed in Table 55 on

page 315 that both median charges and charges of the least expensive offer havedecreased between February 2012 and February 2013. In Latvia a decrease of53.6% can be observed for both the least expensive and median charges, while inTurkey , the values have dropped by respectively 24.7% and 25.1%. A slighterdecrease can be observed in Romania (-4.5% for both values).

The median value as well as the least expensive cost have significantly increased inCyprus (respectively +125.2% and +21.8%).

Between 2012 and 2013, total monthly charges corresponding to the leastexpensive and median offers have not evolved in the same direction in California,Lithuania and Slovenia. Indeed, in the first two countries, least expensive chargeshave slightly increased whereas median values have slightly decreased

(respectively +11.1% and -0.5% for California and +5.3% and -7.2% forLithuania). In Slovenia, the opposite effect can be observed, with least expensivecharges dropping by 0.4%, whereas the median value has increased by 9.8%.

Again, it is important to note that median values are calculated on a limited numberof offers for these countries (both in the 2012 and 2013 sample)59.

59 In California: 5 offers in 2012 and 6 offers in 2013, Cyprus: 3 offers in 2012 and 1 offer in 2013, Latvia: 1 offerboth in 2012 and 2013, Lithuania: 5 offers in 2012 and 1 offer in 2013, Romania: 1 offer both in 2012 and 2013,Slovenia: 2 offers in 2012 and 4 offers in 2013, Turkey: 2 offers in 2012 and 1 offer in 2013.



279


23,43

26,22

26,89

31,82

42,60

45,56

33,53

54,10

52,67

1,76

0,76

2,96

1,20

2,92

2,78

2,84

16,06

18,46

0 10 20 30 40 50 60 70 80

AT

EE

NL

SK

LV

CA

IT

CAL

CY



Least expensive offer (Incumbents only):bundle " Internet access+TV"



25,19

26,22

27,65

34,78

42,60

46,76

52,51

56,87

73,98

D o w n

l o a

d

s p e e

d

( k b p s

)

8192

5120

8192

5120

6144

5120

7168

6144

6144



280


30,94

34,44

34,78

38,03

52,51

14,50

24,12

18,48

30,07

27,65

42,48

32,69

25,19

46,76

56,50

56,87

31,60

64,63

23,33

26,22

29,62

33,33

36,51

42,72

44,00

47,67

57,61

58,54

60,96

73,98

76,07

37,70

30,94

54,14

31,60

0 10 20 30 40 50 60 70 80

RO

LT

SK

HR

IT

LV

EE

SE

MK

NL

HU

TR

AT

CA

COL

CAL

CY

NO

EU15

NMS

non EU

EU27


In Croatia, Italy , Lithuania, Romania and Slovakia, only one offer was available for thisbasket.






283


28,04

48,71

37,83

81,32

26,76

48,15

31,88

24,99

34,18

28,98

50,83

39,61

47,34

32,32

49,52

57,89

40,70

17,49

67,64

30,68

34,69

48,71

34,69

47,67

57,61

38,03

73,98

26,22

42,72

52,51

23,33

34,44

33,33

76,07

36,51

30,94

34,78

60,96

58,54

29,62

44,00

37,70

30,94

54,14

31,60

0 10 20 30 40 50 60 70 80 90

AT

CA

HR

CY

EE

HU

IT

KOR

LV

LT

MK

NO

NL

PL

RO

SK

SI

CAL

COL

SE

TR

EU15

NMS

non

EU

EU27









284




For some countries a major difference can be noted between the least expensiveoffer and the median offer:

In Austria, two offers are available for this basket; the total monthlycharges of the least expensive offer amount to 25.19 EUR/PPPcompared to 70.15 EUR/PPP for the other one.

Three offers are available in Cyprus: whereas the cost of the leastexpensive offer amounts to 31.60 EUR/PPP, the other two offers havetotal monthly charges of over 70 EUR/PPP.

As described in Table 32 on page 133, between February 2012 and February 2013,total charges of the least expensive offer as well as median charges have decreasedin Cyprus (respectively -61.1% and -9.0%), Latvia (respectively -27.3% and -6.6%) , the Netherlands respectively -21.7% and -7.8%) and Turkey (respectively -49.7% and -34.9%). In all four cases, the decrease in charges for the leastexpensive offer was more substantial than for the median offer. Finally, in Estoniaand Romania, both total charges of the least expensive offer and median chargeshave more slightly decreased.

On the contrary, charges of the least expensive offer and the median value haveboth risen substantially in Colorado (respectively +38.8% and +43.8%) and inFYROM (respectively +19.4% and +15.0%). In Canada (respectively +4.8% and

+18.3%), Norway (respectively +27.2% and +49.7%) and Sweden (respectively+5.7% and +69.3%), the increase is more remarkable for the median charges thanfor the charges of the least expensive offer. The opposite is true for California (respectively +15.1% and +5.3%) and Lithuania (respectively +37.6% and+0.7%); there, charges for the least expensive offer have increased visibly,whereas the increase of median charges was rather limited. Finally, both valuesremained rather stable in Croatia (+0.5% for both values).

Between 2012 and 2013, the evolution of monthly charges corresponding to theleast expensive and median offers has evolved in an opposite way in Austria

(respectively -0.8% and +70.0%) and Hungary (respectively +6.6% and -11.3%).

Overall, both charges for the least expensive offer and median charges havesignificantly increased at the EU15 level (respectively +18.8% and +22.9%) andfor the non-EU countries (respectively +7.7% and +11.1%), while they have visiblydecreased for the NMS (respectively -23.0% and -10.8%). At the EU27 level, adecrease of respectively -14.6% and -8.9% can be observed.



285


8,67

18,19

14,74

19,97

24,66

27,30

27,30

26,84

28,32

29,08

31,74

16,78

28,87

35,84

38,24

33,54

41,49

45,38

35,63

50,12

56,96

58,26

33,71

18,92

80,29

132,26

3,72

4,05

0,63

0,68

0,17

3,92

4,02

1,26

6,073,16

3,15

1,20

2,26

2,78

9,04

44,78

2,84

0,33

11,87

8,19

30,33

10,48

18,46

35,11

35,03

57,56

35,06

0 10 20 30 40 50 60 70 80 90 100 110 120 130 140

SK

PT

SE

LT

BG

NL

LV

FI

HU

TR

EE

PL

CZ

JAP

SI

HR

IT

CH

ICE

CA

COL

CAL

NO

AT

CY

MK

EU15

NMS

non EU

EU27

5 . 2 . 6 B ASKET “ 8 1 9 2 KBPS - 1 2 M BPS ( I N C L . ) ” , I N € / PPP ( V A T I N CL . )




D o w n

l o a

d

s p e e

d

( k b p s

)

10240

12288

10240

10240

10240

10240

10240

10240

10240

10240

12288

10240

12288

10240

10240

12288

10240

12288

12288

10240

10240

12288

12288

10240

10000

12288

12,39

18,19

18,79

19,97

25,29

27,30

27,30

27,52

28,32

29,25

31,74

32,58

32,89

37,10

38,24

39,61

44,66

45,38

59,22

61,04

73,08

74,18

101,59

46,97

51,33

132,59

Not included in the EU27: BE, DE, DK, EL, ES, FR, IE, LU, MT, RO, UK Not included in the EU15: BE, DE, DK, EL, ES, FR, IE, LU, UK

Not included in the NMS: MT, RO

Not included in the non-EU: KOR, LI, N-Y




286


8,67

24,66

26,84

29,92

23,52

31,74

45,38

35,63

48,89

50,12

39,58

53,48

37,39

58,26

80,29

3,72

0,63

0,68

0,24

3,15

1,52

1,20

1,14

2,82

2,78

2,84

8,19

8,19

11,97

16,06

18,46

37,98

44,91

51,18

43,02

0 10 20 30 40 50 60 70 80 90 100 110

SK

BG

FI

SE

HU

EE

CH

ICE

SI

CA

PL

LV

IT

CAL

CY

EU15

NMS

non EU

EU27




D o w n

l o a

d

s p e e

d

( k b p s

)

10240

10240

10240

12288

10000

12288

10240

10240

10240

10240

10240

10240

10240

12288

12288

12,39

27,52

30,16

31,74

45,38

46,97

51,33

52,69

25,29

31,71

50,41

53,48

56,27

61,04

101,59

Not included in the EU27: AT, BE, CZ, DE, DK, EL, ES, FR, IE, LT, LU, MT, NL, PT, RO, UK Not included in the EU15: AT, BE, DE, DK, EL, ES, FR, IE, LU, NL, PT, UK

Not included in the NMS: CZ, LT, MT, RO

Not included in the non-EU: COL, HR, JAP, KOR, LI, MK, NO, N-Y, TR




287


18,19

19,97

25,29

27,30

27,52

31,74

37,10

45,38

61,04

74,18

101,59

132,59

18,79

28,32

27,30

32,89

12,39

32,58

29,25

38,24

44,66

46,97

39,61

59,22

51,33

73,08

30,16

31,71

32,34

33,24

34,48

40,59

44,27

50,41

50,46

52,47

56,03

61,25

62,17

91,74

30,16

33,53

57,28

33,02

0 10 20 30 40 50 60 70 80 90 100 110 120 130 140

PT

LT

BG

NL

FI

EE

JAP

CH

CAL

AT

CY

MK

SEHU

LV

CZ

SK

PL

TR

SI

IT

ICE

HR

COL

CA

NO

EU15

NMS

non EU

EU27


In Austria, Bulgaria, California, Cyprus, Estonia, Finland, Japan, Lithuania, FYROM, theNetherlands, Portugal and Switzerland, only one offer was available for this basket.






290


35,14

36,84

48,79

33,65

43,63

24,81

65,27

52,49

30,62

33,87

49,77

35,04

53,38

49,13

60,78

21,54

39,30

48,22

53,78

68,37

68,23

21,92

56,89

24,72

47,89

53,17

41,01

74,18

25,29

62,17

56,03

101,59

33,24

31,74

27,52

31,71

52,47

50,46

37,10

32,34

19,97

132,59

91,74

27,30

40,59

18,19

34,48

50,41

61,04

61,25

30,16

45,38

44,27

54,26

41,28

57,28

33,02

0 10 20 30 40 50 60 70 80 90 100 110 120 130 140

AT

BG

CA

HR

CY

CZ

EE

FI

HU

ICE

IT

JAP

LV

LT

MK

NO

NL

PL

PT

RO

SK

SI

CAL

COL

NY

SE

CH

TR

EU15

NMS

non EU

EU27

5 . 2 . 6 . f B ASKET " 8 1 9 2 KBPS - 1 2 M BPS ( I N C L . ) " , COMPAR I SON OF MED I AN



Bundle " Internet access+TV"Basket "8192kbps-12Mbps (incl.)", 10GB or 20 hours/month





291


5 . 2 . 6 . g C ONCLUSI ONS ON BUND LE “ I NTERNET + TV ” FOR “ BASKET8 1 9 2 KBPS - 1 2 M BPS ( I N C L . ) ”

In 14 out of the 38 countries, no offer was available for this basket for February2013. Moreover, in twelve countries, only one offer was available.


In Canada, two offers are available for this basket; the total monthlycharges of the least expensive offer amount to 51.33 EUR/PPP, whereascharges for the other offer amount to 73.01 EUR/PPP.

In Croatia, three offers are available; the total monthly charges of theleast expensive offer amount to 39.61 EUR/PPP, whereas charges forthe two other ones are higher than 55 EUR/PPP.

Two out of the three offers available in Norway for this basket have totalmonthly charges over 90 EUR/PPP.

Six offers are available in Slovenia, of which four have total monthlycharges between 50 and 60 EUR/PPP.

In Slovakia, three offers are available for this basket; the total monthlycharges of the least expensive offer amount to 12.39 EUR/PPP, whereastotal monthly charges for the two other offers are higher than 30EUR/PPP.

Three out of the five offers available in Sweden for this basket havetotal monthly charges over 30 EUR/PPP, whereas charges for the least

expensive offer amount to 18.79 EUR/PPP.

Five offers are available in Turkey , of which three have total monthlycharges between 40 and 75 EUR/PPP.

As shown in Table 55 on page 315, between February 2012 and February 2013,total monthly charges of the cheapest offer and median charges have significantlyor even sharply decreased in the following countries: Bulgaria (-31.3% for bothvalues) , Hungary (respectively -56.6% and -51.4%) , Poland (respectively -15.1%and -17.4%), Portugal (-70.1% for both values), Slovakia (respectively -59.5% and-12.3%) and Turkey (respectively -28.2% and -22.2%).

On the contrary, median value as well as least expensive charges have more thandoubled between 2012 and 2013 in Austria (+111.1% for both values), Cyprus (+132.9% for both values) and in FYROM (+278.3% for both values). It should benoted that in all three countries, only one offer was available in 2013, whereasthere were several offers available in 2012. Other countries in which both leastexpensive charges and median value have substantially increased are: California (respectively +14.8% and +13.5%), Canada (respectively +15.9% and +27.4%),Croatia (respectively +17.7% and +66.5%), Czech Republic (respectively +32.6%and +34%), Japan (+21.2% for both values), Norway (respectively +36.9% and+71.9%) and Sweden (respectively +6.0% and +37.6%).

We can also observe in Table 55 on page 315 that in some countries the leastexpensive and the median offer have not evolved the same way since February2012:

In Colorado, the least expensive charges have sharply increased by45.5% while the median value has decreased by 10.4%.



292


The cheapest value in Lithuania has remained stable (+0.6%) whilemedian charges have decreased by 59.9%.

A decrease of 20.1% has been observed in the charges corresponding tothe least expensive offer in Slovenia, while median charges haveincreased by 4.5%.

In Iceland and Latvia, prices have remained very stable between February 2012and February 2013. The largest difference can be observed for the median value inLatvia, which decreased by 4.5%.

Overall, least expensive charges have slightly decreased for EU15 countries as wellas for the NMS, and thus also for the EU27 as a whole. For median charges, asignificant drop can be observed for the NMS, whereas in the EU15 an increase of22% can be noted, the combination of which leads to a drop of median charges forthe EU27 of 19.5%.

In non EU countries, both the charges for the least expensive offer and median

charges have increased, respectively by 28.8% and 7.7%.



293


10,38

15,61

19,77

20,10

21,56

29,58

27,58

33,75

33,56

34,36

35,39

36,54

39,26

38,96

24,57

37,51

0,25

6,54

6,00

0,68

0,27

0,23

0,71

3,94

3,02

11,87

0 10 20 30 40 50 60 70 80

LT

BG

RO

LV

SK

NL

CZ

MK

FI

DK

HU

TR

SI

BE

PL

AT

44,56





D o w n

l o a

d

s p e e

d

( k b p s

)

20480

14336

30720

24576

30720

20480

24576

20480

15360

30720

20480

20480

30720

20480

15360

20480

10,38

15,86

19,77

20,10

29,58

33,59

34,25

34,62

35,39

39,26

39,68

40,37

40,53

28,11

33,75

36,77



294


42,41

41,49

37,60

46,33

46,37

43,65

45,78

45,81

53,34

55,62

50,19

37,93

0,93

3,16

7,75

2,07

6,07

4,94

4,94

5,92

9,04 30,33

40,05

28,92

51,57

34,19

0 10 20 30 40 50 60 70 80

SE

IT

PT

CY

LU

HR

N-Y

CAL

CH

CA

COL

NO

EU15

NMS

non EU

EU27

44,56

Least expensive offer (All ISPs) (followed):Bundle " Internet access+TV"



D o w n

l o a

d

s p e e

d

( k b p s

)

24576

20480

30720

20480

30720

20480

15360

15360

20000

25600

30720

25600

43,34

44,66

45,35

46,33

48,44

49,72

50,73

50,75

53,34

55,62

56,11

77,30

Not included in the EU27: DE, EE, EL, ES, FR, IE, MT, UK Not included in the EU15: DE, EL, ES, FR, IE, UK

Not included in the NMS: EE, MT

Not included in the non-EU: ICE, JAP, KOR, LI




295


24,44

29,17

33,56

31,82

27,64

38,96

46,50

45,78

45,81

53,34

53,48

53,66

38,36

56,51

47,76

53,07

0,63

0,76

0,68

3,72

0,71

1,52

4,94

4,94

2,79

1,20

1,14

10,15

8,19

16,06

11,97

42,94

46,00

53,13

44,73

0 10 20 30 40 50 60 70

BG

NL

FI

SK

HU

BE

SI

N-Y

CAL

CH

LV

PT

IT

CA

PL

CZ

EU15

NMS

non EU

EU27




Not included in the EU27: AT, CY, DE, DK, EE, EL, ES, FR, IE, LT, LU, MT, RO, SE, UK

Not included in the EU15: AT, DE, DK, EL, ES, FR, IE, LU, SE, UK

Not included in the NMS: CY, EE, LT, MT, RO

Not included in the non-EU: COL, HR, ICE, JAP, KOR, LI, MK, NO, TR


D o w

n l o a

d

s p e e

d

( k b p s

)

30720

30720

24576

30720

20480

30720

20480

15360

20000

20480

30720

20480

20480

15360

20480

20480

25,07

29,93

34,25

35,54

35,84

39,68

50,73

50,75

53,34

53,48

53,66

57,71

60,87

48,03

57,21

63,22



296


10,38

46,33

48,44

15,86

20,10

19,77

29,58

28,11

34,25

33,75

33,59

35,39

34,62

43,34

39,68

40,37

25,18

26,45

26,57

31,33

34,48

34,82

35,20

37,38

40,55

44,16

44,73

45,88

47,94

0 10 20 30 40 50 60 70 80 90 100 110

LT

CY

LU

BG

LV

RO

NL

SK

FI

MK

CZ

HU

DK

SE

BE

PL


In Cyprus, Lithuania and Luxembourg, only one offer was available for this basket.





297


45,35

44,66

39,26

36,77

53,34

49,72

50,73

55,62

56,11

40,53

50,75

77,30

49,50

50,93

52,16

53,14

54,22

56,80

61,77

62,66

66,00

77,49

85,29

100,19

43,71

35,84

65,25

39,68

0 10 20 30 40 50 60 70 80 90 100 110

PT

IT

SI

TR

CH

HR

N-Y

CA

COL

AT

CAL

NO

EU15

NMS

non EU

EU27






300


39,60

46,51

28,68

52,44

50,75

76,43

61,38

35,66

30,76

54,55

63,70

32,70

12,03

56,40

77,49

45,88

25,18

62,66

56,80

46,33

37,38

44,16

34,82

40,55

50,93

26,45

10,38

48,44

35,20

100,19

0 10 20 30 40 50 60 70 80 90 100 110

AT

BE

BG

CA

HR

CY

CZ

DK

FI

DE

HU

ICE

IT

LV

LT

LU

MK

NO




Bundle " Internet access+TV"Basket "12Mbps-30Mbps (incl.)", 10GB or unlimited in time/month




301


36,84

52,13

62,31

24,83

25,16

55,24

66,83

71,27

73,48

23,61

37,79

37,94

65,32

37,89

31,33

47,94

49,50

26,57

34,48

52,16

85,29

66,00

61,77

44,73

54,22

53,14

43,71

35,84

65,25

39,68

0 10 20 30 40 50 60 70 80 90 100 110

NL

PL

PT

RO

SK

SI

CAL

COL

NY

SE

CH

TR

EU15

NMS

non

EU

EU27


Bundle " Internet access+TV"Basket "12Mbps-30Mbps (incl.)", 10GB or unlimited in time/month





302


5 . 2 . 7 . g C ONCLUSI ONS ON BUND LE “ I NTERNET + TV ” FOR “ BASKET 1 2 M BPS - 3 0 M BPS ( I N C L . ) ”



Three offers are available for this basket in Austria; while monthlycharges for the least expensive offer amount to 40.53 EUR/PPP, theother two offers have monthly charges of over 75 EUR/PPP.

In California, ten offers are available, and all of them except the leastexpensive one (which is at 50.75 EUR/PPP), have total charges over 75EUR/PPP; two of them are even over 100 EUR/PPP.

Six offers are available in Norway, of which five have total monthlycharges over 100 EUR/PPP, compared to 77.30 EUR/PPP for the leastexpensive offer.

For this basket, nine offers are available in Slovenia, of which six havetotal monthly charges over 50 EUR/PPP.

In Turkey , six offers are available for this basket; while monthly chargesfor the least expensive offer amount to 36.77 EUR/PPP, four offers havetotal charges over 50 EUR/PPP, of which two over 100 EUR/PPP.

Monthly charges corresponding to the least expensive and the median offer (seesummary Table 55 on page 315) have significantly decreased in Cyprus (-39.4% for

both values) , Hungary (respectively -20.6% and -25.7%) , Lithuania (-13.8% forboth values), New York (respectively -24.9% and -15.9%), Portugal (respectively -13.4% and -20.6%) and Slovenia (respectively -18.6% and -5.6%). In Belgium,Bulgaria and Poland , a slighter decrease can be observed.

Between February 2012 and February 2013, total charges of the cheapest offer andthe median value have increased visibly in Norway (respectively +40.1% and+77.6%) and Sweden (respectively +118.0% and +89.5%). Increases in Austria (respectively +2.4% and +95.7%), California (respectively +8.2% and +27.6%) and Slovakia (respectively +16.2% and +37%) appear to be much more importantfor the median charges than for those of the least expensive offer. The opposite istrue for Canada, with respective increases of 48.4% and 19.5%. Finally, increasesof least expensive and median charges are of a more equal level in Croatia

(respectively +13.8% and +11.9%) and Denmark (respectively +18.3% and+23.9%).

As observed in summary Table 55 on page 315, the evolution of the median andthe cheapest offer differs in some countries:

Between 2012 and 2013, median charges have significantly decreasedwhile the charges for the least expensive offer have slightly increased inthe following countries: Czech Republic (respectively +9.7% and -39.1%), Latvia (respectively +2.9% and -19.1%) and the Netherlands (respectively +0.9% and -15%).

In Colorado, charges of the least expensive offer have risen by 26.2%and median charges have decreased by 7.4%.



303


In Romania, evolutions were smaller, with total charges correspondingto the least expensive offer decreasing by 3.1% while median chargesincreased by 7%.

Overall, the median charges have slightly increased in the EU27 countries (with anincrease in EU15 countries and a smaller decrease in NMS), while they haveremained very stable in non EU countries.

Total monthly charges of the least expensive offer have visibly increased at EU15level (+17.3%) and have decreased by 26.8% in NMS. As a result, these chargeshave decreased by 8% for the whole EU27. In non EU countries, an increase of21.5% can be observed.



304


13,68

15,20

20,36

21,79

19,96

27,78

29,59

31,22

25,93

32,81

34,14

38,24

38,28

33,11

38,92

23,75

43,05

35,09

4,05

0,63

2,06

0,76

6,59

0,75

0,68

0,76

6,00

0,27

3,94

0,72

11,87

15,07

0 10 20 30 40 50 60 70 80 90 100 110 120 130

LT

SE

BG

RO

LV

JAP

KOR

EE

SK

AT

FI

SI

NL

CZ

DK

PL

HU

CH





D o w n

l o a

d

s p e e

d

( k b p s

)

51200

102400

51200

51200

102400

102400

51200

65536

51200

102400

51200

40960

51200

51200

40960

40960

40960

50000

13,68

19,25

20,99

21,79

22,01

28,54

29,59

31,22

32,53

33,56

34,82

38,24

39,04

39,11

39,19

39,56

43,05

50,88



305


51,46

49,95

49,97

39,48

56,03

45,44

57,98

70,52

81,44

54,83

94,21

112,41

124,45

0,31

4,94

4,94

3,15

2,30

1,23

2,07

2,26

9,04

6,07

0,33

1,20

12,48

12,98

30,33

42,99

34,87

69,28

38,29

0 10 20 30 40 50 60 70 80 90 100 110 120 130

TR

N-Y

CAL

ICE

IE

BE

LU

COL

CY

NO

HR

MK

CA

EU15

NMS

non EU

EU27

Least expensive offer (All ISPs) (followed):Bundle " Internet access+TV"


51,77

54,89

54,92

55,11

58,33

59,64

60,05

72,78

81,44

94,19

100,29

112,74

125,65

D o w n

l o a

d

s p e e

d

( k b p s

)

40960

51200

51200

51200

51200

61440

71680

51200

51200

32768

153600

40960

122880

Not included in the EU27: DE, EL, ES, FR, IT, MT, PT, UK

Not included in the EU15: DE, EL, ES, FR, IT, PT, UK

Not included in the NMS: MT





306


27,78

29,59

31,74

33,54

33,36

34,14

35,86

38,28

35,31

49,95

49,97

39,48

63,07

58,60

57,29

110,89

124,45

0,76

0,24

0,68

0,63

0,76

4,94

4,94

3,15

10,15

1,82

1,52

1,20

8,19

12,48

11,97

35,82

56,79

58,82

50,50

0 10 20 30 40 50 60 70 80 90 100 110 120 130

JAP

KOR

EE

LV

SE

FI

BG

NL

HU

N-Y

CAL

ICE

CH

CZ

PL

SI

CA

EU15

NMS

non EU

EU27

5 . 2 . 8 . b L EAST EXPENS I VE OFFER ( I NCUMBENTS ONLY )



D o w n

l o a

d

s p e e

d

( k b p s

)

102400/204800

51200

51200

51200

51200

51200

51200

51200

50000

40960

61440

102400

102400

51200

51200

40960

122880

28,54

29,59

31,74

33,54

36,49

39,04

43,50

54,89

54,92

55,11

68,74

63,07

33,60

34,82

71,08

112,41

125,65

Not included in the EU27: AT, BE, CY, DE, DK, EL, ES, FR, IE, IT, LT, LU, MT, PT, RO, SK, UK

Not included in the EU15: AT, BE, DE, DK, EL, ES, FR, IE, IT, LU, PT, UK Not included in the NMS: CY, LT, MT, RO, SK

Not included in the non-EU: COL, HR, LI, MK, NO, TR




307


34,82

72,78

81,44

100,29

112,74

13,68

21,79

22,01

29,59

20,99

31,22

28,54

19,25

32,53

39,11

43,05

39,04

39,19

26,10

29,50

32,34

32,42

33,44

34,50

39,29

39,76

41,71

47,03

47,70

48,17

52,87

0 10 20 30 40 50 60 70 80 90 100 110 120 130 140

FI

COL

CY

HR

MK

LT

RO

LV

KOR

BG

EE

JAP

SE

SK

CZ

HU

NL

DK


In Colorado, Croatia, Cyprus, Finland and FYROM, only one offer was available for thisbasket.





308


39,56

58,33

55,11

50,88

60,05

51,77

59,64

54,89

33,56

38,24

54,92

94,19

125,65

56,44

62,92

64,73

65,70

66,28

66,64

69,66

81,84

85,91

87,70

98,29

102,72

136,50

52,85

38,46

59,05

43,05

0 10 20 30 40 50 60 70 80 90 100 110 120 130 140

PL

IE

ICE

CH

LU

TR

BE

N-Y

AT

SI

CAL

NO

CA

EU15

NMS

non EU

EU27

Least expensive and median offers (All ISPs) (followed):Basket "30+Mbps", 30GB or unlimited in time/month





311


35,21

64,43

42,50

94,31

94,01

35,72

50,57

35,21

33,77

69,84

48,53

41,64

31,88

30,37

28,62

85,91

69,66

33,44

136,50

100,29

81,44

47,03

52,87

34,50

34,82

47,70

64,73

62,92

39,29

32,42

32,34

0 10 20 30 40 50 60 70 80 90 100 110 120 130 140

AT

BE

BG

CA

HR

CY

CZ

DK

EE

FI

DE

HU

ICE

IE

JAP

KOR

LV

LT

5 . 2 . 8 . f B ASKET " 3 0 + M BPS " , COMPAR I SON OF MED I AN OFFERS I N F EBRUARY

2 0 1 2 A ND F EBRUARY 2 0 1 3


Bundle " Internet access+TV"Basket "30+Mbps", 30GB or unlimited in time/month




312


63,69

48,43

66,05

28,39

38,37

97,41

88,16

69,11

97,89

29,17

52,60

40,22

37,89

44,99

38,01

66,28

112,74

102,72

48,17

56,44

29,50

41,71

87,70

98,29

72,78

81,84

39,76

65,70

66,64

52,85

38,46

59,05

43,05

0 10 20 30 40 50 60 70 80 90 100 110 120 130 140

LU

MK

NO

NL

PL

RO

SK

SI

CAL

COL

NY

SE

CH

TR

EU15

NMS

non

EU

EU27


Bundle " Internet access+TV"






313


5 . 2 . 8 . g C ONCLUSI ONS ON BUND LE “ I NTERNET + TV ” FOR “ BASKET3 0 + M BPS ”


For several countries a major difference can be noted between the least expensiveoffer and the median offer. The most noticeable differences are the following:

5 offers are available for this basket in Austria. The total monthlycharges of the most expensive one amount to 117.83 EUR/PPPcompared to 33.56 EUR/PPP for the least expensive one.

Four out of the six offers available for this basket in California have totalmonthly charges over 95 EUR/PPP, and one of these is excluded fromthe analysis as charges are higher than 150 EUR/PPP.

Seven offers are available in New York. Five out of these have monthlycharges of over 75 EUR/PPP, and one of them has charges that arehigher than 150 EUR/PPP, so this offer is excluded from the analysis.

Six offers are available for this basket in Slovenia, of which two havetotal charges below 65 EUR/PPP and four over 110 EUR/PPP. The twomost expensive offers have been excluded from the analysis sincecharges are over 150 EUR/PPP.

Twelve offers are available in Sweden. The total monthly charges of themost expensive one amount to 19.25 EUR/PPP, while 9 of the 11 othershave monthly charges of over 30 EUR/PPP.

As described in Table 55 on page 315, between February 2012 and February 2013,median values as well as charges per month for the least expensive offer havevisibly decreased in Hungary (respectively -35.6% and -31.7%) , New York(respectively -39.0% and -16.4%) , Poland (respectively -18.5% and -14.6%) and Slovenia (respectively -41.9% and -10%). In Bulgaria, only median chargesdecreased substantially (-21.3%), with charges for the least expensive offerremaining stable. Finally, in Estonia, Japan and Lithuania small decreases could beobserved both for the least expensive and median charges.

At the opposite end, median value and monthly charges corresponding to the leastexpensive offer have strongly increased between 2012 and 2013 in Canada(respectively +75.4% and +44.7%) , Czech Republic (respectively +26.2% and+31.6%) , Iceland (respectively +41.0% and +33.4%) and Norway (respectively+47.9% and +61.3%) and, to a lesser extent, in Croatia and Latvia. In Colorado,the increase in charges for the least expensive offer is much more important thanfor the median offer (respectively +51.0% and +5.3%), while the opposite is truefor Sweden, with charges increasing by respectively 3.9% and 36.3%.

The evolution of charges for the least expensive and the median offers between2012 and 2013 is different in the following countries:

In Austria, the charges of the cheapest offer have slightly decreased (-4.7%) while the median value has more than doubled (+144%).

The monthly charges of the least expensive offer have dropped by35.4% during this period in California, while median charges have risen

(+11.5%). To a lesser extent, the same evolution can be observed inDenmark (respectively -15.4% and +4.5%).



314


In Korea, Romania and Slovakia, both charges for the cheapest offerand median charges have remained rather stable, in each case with aslight decrease in least expensive charges and a slight increase in

median charges.

Charges for the least expensive offer have increased by 22.6% in theNetherlands, while median charges remained stable (-0.5%). Theinverse situation can be observed in Switzerland , with charges for theleast expensive offer remaining stable (-3.3%) and median chargesincreasing by 24.9%.

Overall, the median charges significantly increased in the EU15 countries (+31.4%)and non-EU countries (+31.2%). In the other regions (NMS and EU27), the medianvalue has more slightly increased (respectively +1.5% and +13.3%)).

In EU15 countries and non-EU countries, least expensive charges have alsoincreased (respectively +15.4% and +14.7%). In NMS, they have slightly

decreased (-2.2%), which results in an overall EU27 increase of 5.6%.



316


31,00

61,41

1,14

11,97

8,74

5,28

0 20 40 60 80

SI

PL


BUND LES I NCLUD I NG I NTERNET ACCESS , F I XED TELEPHONY AN D

TELEV I S I ON SERV I CE 5 . 3 . 1 B ASKET “ 1 4 4 KBPS - 5 1 2 KBPS ( I N C L . ) ” , I N € / PPP ( V A T I N CL . )


Least expensive offer (All ISPs):Bundle "Internet access+Tel+TV"



Since in Poland only one offer from an incumbent was available for this basket, and thisoffer is already represented in the graph in 5.3.1.a above, a specific graph exhibiting theleast expensive offers from incumbents only is not added here.


Since only one offer was available for this basket in Poland and three in Slovenia, thecomparison between least expensive and median offers is not presented here in a graph.However, it can be noted that total monthly charges for the least expensive offer inSlovenia amount to 39.74 EUR/PPP and median value to 40.39 EUR/PPP.

D o w n

l o a

d

s p e

e d

( k b p s

) 512

512

39,74

79,80




317


Table 56: Detailed information on least expensive offer per country (144kbps-512kbps (incl.)) ; "Internet + Tel + TV" (All ISPs)

Notes:

The selected offer in Poland (Orange (TP and PTK)) requires line rental (included in the total monthly cost).

Additional recurring charges for telephony apply to both of the selected offers for this basket.

No discounts on non-recurring or recurring charges have been included in the actual monthly cost for the selected offers.

5 . 3 . 1 . e B ASKET " 1 4 4 KBPS - 5 1 2 KBPS ( I N C L . ) " , L I ST OF SELECTED OFFERS ( I NCUMBENTS ONL

See 5.3.1.d.; the only offers available are provided by the Polish incumbent operator.


Geographical

coverage of

ISP

Offer

Geographical

availability of

offer in

coverage

area

Line

rental

required?

Technology

Contract

duration

(*)

Bitrate

down

GB

included

per month

Hours

included

per month

Type/

technology

of Telephony

Day-time

minutes to

national

fixed

network

Day-time

minutes to

national

mobile

network

Unlimited calls

towards same

network

numbers ?

Unlimited

Night and

Weekend?

Unlimited calls

towards

international

fixed network

numbers ?

Geographi

coverage

unlimited

internation

calls

Months Kbps

S lovenia Tus mobil New E ntrant nat ional E VJ Trojček 512Kb/128Kb partial NO Cable u nlimited 512 unlimited unlimited VoIP 0 0 yes no no -

Poland Orange (TP and PTK) Incumbent national Funpack - 512 complete YES xDSL unlimited 512 unlimited unlimited VoIP unlimited 0 yes yes yes EU, USA, C


I S P s i n i t a l i c an d b o l d a r e i n c u m b e n t o p e r a t o r s



318


70,04

60,88

19,01

58,00

43,88

79,80

40,39

0 10 20 30 40 50 60 70 80 90

CA

CY

DK

PL

SI

5 . 3 . 1 . f B ASKET " 1 4 4 KBPS - 5 1 2 KBPS ( I N C L . ) " , COMPAR I SON OF MED I AN



Bundle "Internet access+Tel+TV"Basket "144kbps-512kbps (incl.)", 1GB or 20 hours/month





319


13,98

15,60

28,73

22,06

31,64

27,83

52,23

51,32

62,13

63,58

65,51

5,72

6,00

2,76

4,98

5,95

0,01

1,81

1,85

1,14

11,97

5,52

9,79

8,08

10,85

11,73

13,60

10,00

5,28

0 10 20 30 40 50 60 70 80 90

SE

EE

SI

CZ

MK

LV

N-Y

HR

COL

CAL

PL

62,13

63,55

63,58

65,51

1,81

1,85

1,85

1,14

11,97 5,28

0 10 20 30 40 50 60 70 80 90

COL

N-Y

CAL

PL


Due to the limited number of countries included in the graph presented for this section, noaverages are represented.




5 . 3 . 2 .B LEAST EXPEN S I VE OFFER ( I NCUMBENTS ONLY )

Least expensive of fer (Incumbents only):Bundle "Internet access+Tel+TV"


D o w n

l o a

d

s p e e

d

( k b p s

)

1024

1024

1024

1024

1024

1024

1024

1024

1024

1024

1024

25,22

25,39

36,81

38,91

46,13

46,41

58,18

61,33

63,93

65,43

83,90



D o w n

l o a

d

s p e e

d

( k b p s

)

1024

1024

1024

1024

63,93

65,40

65,43

83,90



320


25,22

38,91

46,13

46,41

61,33

63,93

83,90

25,39

36,81

58,18

65,43

32,29

40,66

61,79

71,50

0 10 20 30 40 50 60 70 80 90

SE

CZ

MK

LV

HR

COL

PL

EE

SI

N-Y

CAL


In Colorado, Croatia, Czech Republic, Latvia, FYROM, Poland and Sweden, only one offerwas available for this basket.






322


47,17

45,32

40,94

42,02

59,30

60,02

44,11

61,83

56,91

56,91

22,80

37,54

61,33

38,91

32,29

46,41

46,13

83,90

40,66

71,50

63,93

61,79

25,22

0 10 20 30 40 50 60 70 80 90

HR

CY

CZ

EE

HU

LV

MK

PL

SI

CAL

COL

NY

SE

TR










323


5 . 3 . 2 . g C ONCLUSI ONS ON BUND LE “ I NTERNET + T EL + TV ” FOR “ BASKET5 1 2 KBPS - 1 0 2 4 KBPS ( I N C L . ) ”

In 29 out of the 38 countries, no offer was available for this basket for February2013. Moreover, in seven countries, only one offer was available.

Between February 2012 and February 2013, the median cost, as well as thecharges for the least expensive offer (see Table 71 on page 378), have significantlydecreased in the Czech Republic, Estonia, FYROM and Slovenia.

On the contrary, in Poland , total monthly charges of both least expensive andmedian offer have sharply increased between February 2012 and February 2013(respectively +80.8% and +39.8%). Slighter, but still significant, increases are alsoobserved in California, Colorado, New York and Sweden.

It is however important to note that this variation has to be looked at with cautionsince most of them are calculated on a very limited number of offers per countryboth in 2012 and 2013 samples60.

60 For example: in the Czech Republic, FYROM and Sweden: 1 offer in 2012 and 2013; in Colorado and Poland : 2

offers in 2012 and only one in 2013; in New York : 2 offers in 2012 and 2013.



324


27,07

33,36

33,29

24,49

41,98

26,27

31,72

41,73

49,49

46,11

68,26

72,68

59,73

69,60

0,24

4,53

3,57

1,50

1,30

2,95

2,26

19,35

1,14

11,97

3,40

4,17

16,74

12,52

16,32

8,74

1,99

8,55

3,46

5,28

45,37

47,47

66,53

47,01

0 10 20 30 40 50 60 70 80 90

CY

SE

RO

HU

LV

SK

MK

SI

EL

HR

CAL

COL

NO

PL

EU15

NMS

non EU

EU27





Not included in the EU27: AT, BE, BG, CZ, DE, DK, EE, ES, FI, FR, IE, IT, LT, LU, MT, NL, PT, UK Not included in the EU15: AT, BE, DE, DK, ES, FI, FR, IE, IT, LU, NL, PT, UK

Not included in the NMS: BG, CZ, EE, LT, MT

Not included in the non-EU: CA, CH, ICE, JAP, KOR, LI, N-Y, TR

D o w n

l o a

d

s p e e

d

( k b p s

)

2048

2048

2048

2048

2048

1536

2048

2048

2048

2048

1536

1536

2048

2048

30,47

37,77

37,82

41,23

41,98

42,35

48,04

50,47

52,97

55,95

71,21

74,94

82,53

87,99





325


33,36

33,29

27,06

41,98

49,49

68,26

50,63

69,60

0,24

4,53

1,50

2,95

6,90

1,14

18,46

11,97

4,17

14,74

1,99

3,42

5,28

0 10 20 30 40 50 60 70 80 90

SE

RO

HU

LV

EL

CAL

CY

PL





37,77

37,82

41,79

41,98

52,97

71,21

79,42

87,99

D o w n

l o a

d

s p e e

d

( k b p s

)

2048

2048

2048

2048

2048

1536

2048

2048




328


76,70

61,50

61,90

56,31

74,73

55,23

49,71

59,13

50,44

36,33

42,72

56,32

70,86

76,37

91,22

29,67

53,02

58,25

75,89

57,29

55,95

54,94

54,13

41,51

41,98

64,24

82,53

87,99

37,82

42,35

57,68

75,95

74,94

37,77

52,97

42,35

73,72

46,41

0 10 20 30 40 50 60 70 80 90 100

CA

HR

CY

CZ

EL

HU

LV

MK

NO

PL

RO

SK

SI

CAL

COL

NY

SE

EU15

NMS

non EU

EU27










329


5 . 3 . 3 . g C ONCLUSI ONS ON BUND LE “ I NTERNET + T EL + TV ” FOR “ BASKET1 0 2 4 KBPS - 2 0 4 8 KBPS ( I N C L . ) ”

In 26 out of the 38 countries, no offer was available for this basket for February2013. Moreover, in eight countries, only one offer was available.


In Cyprus, two offers are available for this basket: monthly chargesamount to 30.47 EUR/PPP for the least expensive and to 79.42 EUR/PPPfor the other one.

There are four offers available in this basket in FYROM, of which threehave total monthly charges over 55 EUR/PPP, with two over 70EUR/PPP.

Between February 2012 and 2013, the median cost, as well as the charges for theleast expensive offer (see summary Table 71 on page 378), have sharply decreasedin Cyprus, Hungary and Latvia. On the contrary, they have both significantlyincreased in California, Norway, Poland and Sweden; and have remained stable (i.e.variations lower than 5%) in Colorado, Greece, Romania and Slovakia61.

In some countries, the evolution of charges between 2012 and 2013 slightly differsfor the least expensive and the median offer.

In FYROM, total monthly charges for the least expensive offer are stablewhile charges have increased by 29.2% for the median offer.

In Slovenia, median charges have remained relatively stable between2012 and 2013 while total charges for the least expensive offer have

visibly increased (+8.4%). As presented in Table 71 on page 378, charges related to the least expensive offer

have visibly increased in the EU15 countries, while they have remained stable orslightly decreased in the other regions.

Overall, the median charges have significantly decreased in the NMS and EU27countries, while they have remained quite stable in the EU15 and non EU countries.

61 It is important to note that variations need to be looked at with caution since in some countries, median values

have been calculated based on a very limited number of offers per country both in the 2012 and 2013 samples.For example: in Latvia, Norway, Romania, Slovakia and Sweden, only one offer was available in the 2012 and2013 samples; in Greece, two offers were available in the 2012 and 2013 samples; in Colorado and Cyprus, threeoffers were available in this basket in 2012, but respectively 1 and 2 offers in 2013.



330


15,63

22,69

35,85

32,34

24,53

31,31

36,12

42,12

56,63

55,50

55,53

70,27

6,19

1,96

4,53

4,98

0,77

1,42

4,94

4,94

0,45

5,52

7,80

10,11

13,60

11,73

11,01

10,00

2,66

3,84

3,84

0 10 20 30 40 50 60 70 80

SE

HU

RO

SI

LV

MK

LT

HR

CY

N-Y

CAL

COL


Due to the limited number of countries included in the graphs presented for this section, no

averages are represented.




D o w n

l o a

d

s p

e e

d

( k b p s

)

2096

4096

4096

4096

3072

4096

4096

3072

4096

3072

3072

3072

27,35

32,45

40,38

42,46

43,11

43,82

48,54

52,13

59,29

64,28

64,31

70,72




331


35,85

36,12

39,35

55,50

55,53

54,28

70,27

62,89

4,53

1,42

3,11

4,94

4,94

0,45

6,55 18,46

11,01

11,34

3,84

3,84

14,78

3,42

0 10 20 30 40 50 60 70 80 90 100

RO

LT

SI

N-Y

CAL

HR

COL

CY




40,38

48,54

53,80

64,28

64,31

69,08

70,72

91,68

D o w n l o a d s p e e d ( k b p s )

4096

4096

4096

3072

3072

4096

3072

4096




332


27,35

40,38

43,11

48,54

70,72

32,45

43,82

42,46

64,28

52,13

59,29

64,31

33,07

47,58

55,24

66,50

69,08

75,48

75,55

0 10 20 30 40 50 60 70 80

SE

RO

LV

LT

COL

HU

MK

SI

N-Y

HR

CY

CAL


In Colorado, Latvia, Lithuania and Sweden, only one offer was available for this basket. The

charge for this offer equals the least expensive and no median value was determined forthese countries. Median charges have not been presented for Romania either since thereare only two offers available, at the same price, meaning that the resulting median valuewould equal the charge for the least expensive offer.






334


65,27

67,21

68,06

76,58

78,54

56,57

62,53

46,66

71,09

37,50

44,72

62,17

77,10

69,08

75,48

33,07

43,11

48,54

47,58

40,38

55,24

75,55

70,72

66,50

27,35

0 10 20 30 40 50 60 70 80

CA

HR

CY

HU

LV

LT

MK

MT

NO

PL

PT

RO

SK

SI

CAL

COL

NY

SE









335



In 28 out of the 38 countries, no offer was available for this basket for February2013. Moreover, in four countries, only one offer was available.


Six offers are available in this basket for California, of which five havetotal monthly charges over 70 EUR/PPP, with three between 75 and 85EUR/PPP.

In this basket, six offers are available in Croatia, of which five have totalcharges over 60 EUR/PPP with two over 70 EUR/PPP.

In Cyprus, two offers are available for this basket. Monthly charges area bit lower than 60 EUR/PPP for the cheapest one and are over 90EUR/PPP for the other offer.

In Slovenia, nine offers are available for this basket, of which sevenhave total monthly charges over 50 EUR/PPP, with three over 60EUR/PPP.

Between February 2012 and 2013, the median cost, as well as the charges for theleast expensive offer (see summary Table 71 on page 378), have sharply decreasedin Hungary and FYROM, and to a lesser extent in Slovenia. On the contrary, theyhave significantly increased in Cyprus and Romania, and have remained quitestable in California62.

In Croatia, charges related to the least expensive offer have slightly increased(+5.5%) while median value has remained stable.

Overall, except in non EU countries where median charges have remained stable, asignificant decrease in both least expensive and median monthly charges isobserved.

62 It is important to note that variations have to be taken with caution since in some countries, median values havebeen calculated based on a very limited number of offers per country both in 2012 and 2013 samples. Forexample: In Cyprus: 5 offers in 2012 and 2 in 2013; in Hungary : 3 offers in 2012 and 2 in 2013; in Romania: 2offers in 2012 and 2013.



336


14,44

16,57

26,22

37,27

27,14

33,77

35,00

29,17

35,85

40,84

29,41

31,53

46,00

37,10

41,72

48,69

56,17

59,70

70,27

58,06

71,87

71,91

32,78

73,70

5,72

4,062,57

0,76

4,53

1,42

1,01

0,77

3,01

4,66

1,20

0,45

8,50

0,46

0,46

9,041,14

30,33

11,97

5,52

9,94

7,42

6,331,91

3,40

9,84

16,09

13,35

11,73

9,97

8,59

9,79

7,23

4,63

3,44

5,28

44,47

46,68

65,09

45,58

0 10 20 30 40 50 60 70 80 90 100

SE

LV

EE

FR

AT

EL

CY

NL

RO

LT

HU

PT

CH

MK

SI

IT

HR

CA

COL

LU

N-Y

CAL

NO

PL

EU15

NMS

non EU

EU27



Least expensive of fer (All ISPs): Bundle "Internet access+Tel+TV"


Not included in the EU27: BE, BG, CZ, DE, DK, ES, FI, IE, MT, SK, UK Not included in the EU15: BE, DE, DK, ES, FI, IE, UK

Not included in the NMS: CZ, MT, SK

Not included in the non-EU: ICE, JAP, KOR, LI, TR

25,67

26,51

33,64

37,27

37,53

38,24

38,40

39,77

40,38

42,25

45,50

49,61

54,70

60,20

65,97

68,13

70,72

71,19

45,89

46,00

72,33

72,37

75,58

D o w n

l o a

d

s p e e

d

( k b p s

)

5120

5120

6758

6144

6144

6144

8192

6144

6144

5000

8192

5120

7168

5120

5120

8192

8192

7168

5120

5120

7168

7168

5120

6144 92,09





337


26,22

26,61

29,17

35,85

37,66

40,84

46,00

32,95

49,16

40,09

48,69

59,70

70,27

71,87

71,91

73,70

70,63

4,39

0,76

4,53

0,24

1,42

2,92

1,20

0,45

0,46

0,46

1,14

6,90

11,97

18,46

7,42

8,58

9,84

4,17

14,74

19,07

8,59

7,23

5,28

3,42

48,16

57,80

65,91

53,78

0 10 20 30 40 50 60 70 80 90 100

EE

AT

NL

RO

SE

LT

CH

HU

LV

PT

IT

CA

COL

N-Y

CAL

PL

CY

EU15

NMS

non EU

EU27




Not included in the EU27: BE, BG, CZ, DE, DK, EL, ES, FI, FR, IE, LU, MT, SI, SK, UK Not included in the EU15: BE, DE, DK, EL, ES, FI, FR, IE, LU, UK

Not included in the NMS: BGGG, CZ, MT, SI, SK

Not included in the non-EU: HR, ICE, JAP, KOR, LI, MK, NO, TR

D o w n

l o a

d

s p e e

d

( k b p s

)

5120

8192

8192

6144

8192

8192

5000

5120

6144

6144

7168

5120

7168

7168

7168

6144

6144

33,64

39,58

39,77

40,38

42,07

42,25

46,00

47,69

49,16

59,16

60,20

68,13

70,72

72,33

72,37

92,09

99,41





338


42,25

46,00

54,70

71,19

72,33

92,09

33,64

37,27

37,53

26,51

25,67

38,24

40,38

39,77

49,61

45,89

45,50

60,20

65,97

70,72

72,37

38,40

75,58

68,13

34,04

38,66

40,57

41,95

42,07

42,31

42,94

47,83

55,13

55,83

62,43

62,96

66,07

77,65

78,42

82,72

83,28

88,24

46,14

42,94

75,58

45,50

0 10 20 30 40 50 60 70 80 90 100

LT

CH

SI

LU

N-Y

PL

EE

FR

AT

LV

SE

EL

RO

NL

MK

PT

HU

IT

HR

COL

CAL

CY

NO

CA

EU15

NMS

non EU

EU27


In Lithuania, Luxembourg, New York, Poland, Slovenia and Switzerland, only one offer wasavailable for this basket. The charge for this offer equals the least expensive and nomedian value was determined for these countries.






341


34,56

79,10

73,63

74,05

42,88

46,28

74,77

40,47

34,07

52,02

63,14

40,57

88,24

66,07

82,72

34,04

38,66

42,31

62,43

62,96

41,95

42,25

71,19

55,13

0 10 20 30 40 50 60 70 80 90 100

AT

CA

HR

CY

EE

FR

EL

HU

IT

KOR

LV

LT

LU

MK








342


86,68

50,54

51,56

48,74

39,94

67,70

77,86

76,47

79,18

27,56

67,55

46,17

65,80

79,18

51,35

83,28

47,83

92,09

55,83

42,94

54,70

78,42

77,65

72,33

42,07

46,00

46,14

42,94

75,58

45,50

0 10 20 30 40 50 60 70 80 90 100

NO

NL

PL

PT

RO

SI

ES

CAL

COL

NY

SE

CH

TR

EU15

NMS

non EU

EU27

Comparison February 2012 – February 2013Median offers (All ISPs) (followed)Bundle "Internet access+Tel+TV"






343



In 16 out of the 38 countries, no offer was available for this basket for February2013. Moreover, in six countries, only one offer was available.


Six offers are available in this basket for Canada, of which four havetotal monthly charges over 85 EUR/PPP.

In Cyprus, four offers are available for this basket, of which three havetotal monthly charges over 65 EUR/PPP and two over 99 EUR/PPP.

In this basket, four offers are available in Hungary , of which two have

total charges around 37 EUR/PPP, and two around 77 EUR/PPP. Four offers are available for this basket in Latvia, of which three have

total monthly charges comprised between 34 and 53 EUR/PPP.

In Portugal , four offers are available for this basket, of which three havetotal monthly charges over 50 EUR/PPP with one over 90 EUR/PPP.

There are three offers in this basket for Sweden, of which two have totalmonthly charges over 40 EUR/PPP.

Between February 2012 and 2013, the median value and the charges for the leastexpensive offer (see Table 71 on page 378), have sharply decreased in Estonia(respectively -15.9% and -20.6%), France (respectively -18.6% and -16.5%) and

Latvia (respectively -49% and -19.3%). A slighter decrease can also be observed inHungary, FYROM, the Netherlands and Slovenia.

On the contrary, charges for the median and the least expensive offers havesharply increased between February 2012 and February 2013 in Italy (respectively+62.8% and +55.6%) and Poland (respectively +79.5% and +78.6%)63. They havemore slightly increased in Austria, Canada, Romania and Sweden, and haveremained stable in California.

As described in Table 71 on page 378, in some countries, the evolution of chargesfor the least expensive and the median offer between 2012 and 2013 is different:

In Cyprus, total monthly charges for the least expensive offer havedecreased by 40% while median charges have increased by 12%.

Total monthly charges for the least expensive offer have decreased inColorado and Norway while the cost of the median offer has remainedstable.

In Croatia and Portugal , total charges for the least expensive offer havenot changed significantly while median charges have respectivelydecreased (-10% in Croatia) and increased (+15% in Portugal ).

63 It is important to note that variations for these countries have been calculated based on a limited number of

offers: In Italy : 5 offers in 2012 and 2 in 2013; in Poland : 3 offers in 2012 and only one in 2013.



344


Overall, between 2012 and 2013 charges for the least expensive offer have notchanged a lot in the EU15 and EU27 countries, while they have visibly decreased inNMS and increased for the non-EU countries.

Finally, the median cost has significantly decreased in NMS (-35%) and in the EU27countries (-11.4%), but has remained fairly stable in the EU15 and non EUcountries.



345


14,74

26,82

28,21

31,74

24,46

35,85

31,68

44,07

38,24

39,78

27,02

35,69

43,06

50,27

42,12

5,72

1,96

3,65

4,07

4,06

3,16

1,38

4,26

1,26

11,87

5,52

7,80

8,77

7,42

11,30

6,33

7,81

8,08

4,85

12,64

5,60

10,00

0 10 20 30 40 50 60 70 80 90 100

SE

HU

NL

EE

SK

RO

AT

IT

BG

SI

PL

MK

JAP

LT

HR





D o w n

l o a

d

s p e

e d

( k b p s

)

10240

8272

10240

12288

10240

12288

10240

10240

10240

10240

10240

10240

12288

12288

10240

25,98

36,58

36,98

39,16

39,41

40,38

42,07

47,23

47,43

47,86

48,01

48,33

49,91

50,27

52,13



346


53,96

55,70

48,72

67,86

65,35

37,43

76,59

78,10

70,50

41,22

68,75

2,20

3,00

8,24

9,38

3,54

9,74

9,04

9,48

19,43

30,33

6,66

2,66

2,73

6,87

4,63

3,44

19,07

57,64

47,53

64,10

51,69

0 10 20 30 40 50 60 70 80 90 100

CH

LV

LI

CY

CA

ES

CAL

COL

LU

NO

PT

EU15

NMS

non EU

EU27

Least expensive offer (All ISPs):Bundle "Internet access+Tel+TV" (followed)



53,96

55,70

57,57

70,52

71,07

71,97

79,54

80,37

83,63

84,03

95,61

D o w n

l o a

d

s p e e

d

( k b p s )

10000

10240

10000

12288

10240

12288

12288

12288

10240

10240

12288

Not included in the EU27: BE, CZ, DE, DK, EL, FI, FR, IE, MT, UK

Not included in the EU15: BE, DE, DK, EL, FI, FR, IE, UK

Not included in the NMS: CZ, MT

Not included in the non-EU: ICE, KOR, N-Y, TR





347


33,36

31,74

35,85

38,24

50,27

53,96

55,70

48,72

44,74

49,04

51,66

65,35

54,32

76,59

74,51

68,75

98,24

0,24

4,53

1,38

2,20

1,52

2,82

3,00

1,14

2,95

7,78

6,90

11,97

18,46

4,17

7,42

7,81

6,66

14,74

11,34

8,59

2,73

5,28

14,78

19,07

3,42

65,48

61,56

70,29

62,54

0 10 20 30 40 50 60 70 80 90 100 110 120 130

SE

EE

RO

BG

LT

CH

LV

LI

HU

SI

IT

CA

PL

CAL

HR

PT

CY

EU15

NMS

non EU

EU27


Least expensive of fer (Incumbents only):

Bundle "Internet access+Tel+TV"Basket "8192kbps-12Mbps (incl.)", 10GB or 20 hours/month


D o w

n l o a

d

s p e e

d

( k b p s

)

12288

10240

12288

12288

10240

12288

8272

10240

10240

10240

12288

10240

12288

10000

10240

10000

10240

37,77

39,16

40,38

47,43

50,27

59,47

61,90

71,07

79,54

89,30

95,61

127,03

53,96

55,70

57,57

63,06

72,71





348


47,43

49,91

50,27

57,57

71,97

83,63

95,61

25,98

39,16

39,41

40,38

36,98

36,58

48,33

47,86

34,73

39,27

39,76

42,94

43,64

50,36

53,33

53,83

0 10 20 30 40 50 60 70 80 90 100

BG

JAP

LT

LI

ES

LU

PT

SE

EE

SK

RO

NL

HU

MK

SI


In Bulgaria, Japan, Liechtenstein, Lithuania, Luxembourg, Portugal and Spain, only oneoffer was available for this basket. The charge for this offer equals the least expensive andno median value was determined for these countries.





349


53,96

55,70

42,07

47,23

71,07

48,01

80,37

52,13

84,03

79,54

70,52

54,97

57,40

62,14

63,06

71,47

72,71

82,40

82,93

95,20

95,46

98,77

46,07

50,47

78,70

50,29

0 10 20 30 40 50 60 70 80 90 100

CH

LV

AT

IT

CA

PL

COL

HR

NO

CAL

CY

EU15

NMS

non EU

EU27






352


39,03

75,31

65,57

54,67

38,84

49,64

94,22

54,15

42,57

63,12

45,10

58,05

67,84

77,14

62,14

47,43

71,47

82,93

98,77

39,27

50,36

63,06

49,91

57,40

57,57

50,27

83,63

53,33

95,20

0 10 20 30 40 50 60 70 80 90 100

AT

BG

CA

HR

CY

CZ

EE

HU

IT

JAP

LV

LI

LT

LU

MK

MT

NO

5 . 3 . 6 . f B ASKET " 8 1 9 2 KBPS - 1 2 M BPS ( I N C L . ) " , COMPAR I SON OF MED I AN



Bundle "Internet access+Tel+TV"Basket "8192kbps-12Mbps (incl.)", 10GB or 20 hours/month




353


46,57

52,56

59,75

41,35

41,47

62,77

75,84

93,99

98,73

29,46

57,54

57,94

48,16

52,58

72,91

50,78

43,64

72,71

95,61

42,94

39,76

53,83

71,97

95,46

82,40

34,73

54,97

46,07

50,47

78,70

50,29

0 10 20 30 40 50 60 70 80 90 100

NL

PL

PT

RO

SK

SI

ES

CAL

COL

NY

SE

CH

UK

EU15

NMS

non EU

EU27

Comparison February 2012 – February 2013Median offers (All ISPs) (followed):Bundle "Internet access+Tel+TV"






354


5 . 3 . 6 . g C ONCLUSI ONS ON BUND LE “ I NTERNET + T EL + TV ” FOR “ BASKET8 1 9 2 KBPS - 1 2 M BPS ( I N C L . ) ”

In 14 out of the 38 countries, no offer was available for this basket for February2013. Moreover, in seven countries, only one offer was available.


There are two offers available in this basket in Austria. The mostexpensive one is nearly twice as expensive as the cheapest one.

In this basket, eight offers are available in Croatia,of which six havetotal charges over 65 EUR/PPP, with four over 89 EUR/PPP.

Two offers are available in this basket for Cyprus. Total monthly chargesamount to 70.52 EUR/PPP for the least expensive one and to 127.03EUR/PPP for the other one.

In Hungary , five offers are available for this basket, of which three havetotal monthly charges comprised between 50 and 60 EUR/PPP.

Five offers are available for this basket in Poland , of which three havetotal monthly charges over 70 EUR/PPP.

In Sweden, seven offers are available for this basket, of which five havetotal charges between 30 and 45 EUR/PPP.

The median cost, as well as the charges for the least expensive offer (see Table 71on page 378), have significantly decreased between February 2012 and 2013 inEstonia (respectively -18.7% and -20.9%) , Hungary (respectively -58.2% and -46.5%), FYROM (respectively -12.1% and -8.1%) and the Netherlands

(respectively -20.6% and -6.3%).

Conversely, charges for the median and the least expensive offers havedramatically increased between February 2012 and February 2013 in Cyprus

(respectively +38.7% and +80.7%) and Portugal (respectively +157.5% and+60%). A slighter increase can also be observed in California, Austria, Japan,

Liechtenstein, Norway and Sweden. They have remained rather unchanged inSlovakia with variations lower than 5%.

As described in Table 71 on page 378, in some countries, the evolution of chargesbetween 2012 and 2013 differs for the least expensive offer and the median offer.

Between February 2012 and 2013, total monthly charges for thecheapest offer have significantly increased in Canada and Colorado,while median value has decreased visibly.

In Italy , total monthly charges for the least expensive offer havedecreased by 5.1% while median charges have decreased by 16.5%.

Total charges for the least expensive offer have increased by 11.7% inRomania, and decreased by 6.2% in Switzerland, while median valuesfor both countries remained unchanged.

In Poland and Croatia, total charges for the least expensive offer haveremained at the same level while median values have significantlyincreased by respectively 26.5% and 38.3%.

Total monthly charges for the least expensive offer also remained rather

unchanged in Latvia and Slovenia. In these countries however, themedian cost of offers has visibly decreased (respectively by -9.1% and -14.2%).



355


Overall, the charges for the least expensive offer have significantly increased in theEU15 countries (+36.4%), and more slightly in the EU27 countries (+6.7%), whilethey have clearly decreased in the NMS (-8.9%), and did not change at lot in non

EU countries.

The median costs show a very slight decrease (by around 4%) in the EU15countries and NMS. In non EU countries, median charges have increased byapproximately 8%.



356


23,80

25,95

21,90

17,54

23,52

24,40

26,47

22,51

30,71

34,38

30,49

31,69

28,46

39,79

41,96

46,99

44,07

40,53

49,72

1,96

2,57

0,75

2,71

4,02

5,68

1,89

0,24

3,16

1,14

10,75

2,11

5,06

10,63

4,78

7,80

8,37

8,28

13,24

4,51

8,77

2,75

11,07

5,03

4,17

7,74

3,40

0 10 20 30 40 50 60 70 80 90

RO

FR

LV

UK

HU

EL

AT

BG

DK

CZ

NL

SK

EE

CH

SE

SI

IT

PL

CY





25,91

31,01

32,53

33,08

33,28

35,34

35,50

35,75

37,93

38,41

39,26

40,12

41,42

44,83

46,37

46,99

47,23

49,41

53,12

D o w n

l o a

d

s p e e

d

( k b

p s

)

30720

16998

24576

14336

20480

24576

25600

30720

20480

30720

30720

30720

20480

30720

30720

20480

20480

30720

20480



357


40,77

48,30

35,02

41,22

25,61

53,07

55,50

55,53

55,62

45,70

70,27

55,62

68,07

61,37

0,77

12,48

0,76

10,37

4,94

4,94

2,20

5,40

0,45

6,07

1,20

20,77

12,40

19,43

11,73

5,08

6,31

12,36

8,95

7,83

3,84

3,84

6,66

9,90

7,23

1,74

46,28

41,03

65,99

43,87

0 10 20 30 40 50 60 70 80 90

MK

LU

DE

MT

BE

PT

N-Y

CAL

LI

ES

COL

HR

CA

NO

EU15

NMS

non EU

EU27




Not included in the EU27: FI, IE, LT

Not included in the EU15: FI, IE

Not included in the NMS: LT

Not included in the non-EU: ICE, JAP, KOR, TR



53,28

53,38

53,81

54,34

57,34

60,89

64,28

64,31

64,47

70,53

70,72

71,59

76,50

83,89

D o w n

l o a

d

s p e e

d

( k b p s

)

15360

30720

16384

15360

15360

30720

15360

15360

22000

20480

15360

20480

20480

25600



358


30,71

35,41

35,85

31,44

17,92

41,96

41,52

39,35

39,80

55,70

49,60

54,76

63,95

52,62

55,50

55,53

55,62

53,66

50,63

70,27

68,07

60,02

59,76

61,37

104,84

2,71

2,66

4,53

0,76

1,76

1,38

3,11

10,22

0,71

1,50

2,79

4,94

4,94

2,20

0,45

1,20

1,14

10,15

20,77

12,17

11,97

4,51

9,84

13,64

4,17

7,81

11,34

5,45

7,87

1,99

8,59

3,84

3,84

6,66

10,92

14,74

7,23

5,28

8,69

1,74

14,78

51,04

60,42

75,97

54,90

0 10 20 30 40 50 60 70 80 90 100 110 120 130

DK

FR

RO

NL

UK

SE

BG

SI

DE

LV

BE

EL

CH

IT

N-Y

CAL

LI

PT

HU

COL

CA

PL

CZ

NO

HR

EU15

NMS

non EU

EU27




Not included in the EU27: AT, CY, EE, ES, FI, IE, LT, LU, MT, SK

Not included in the EU15: AT, ES, FI, IE, LU

Not included in the NMS: CY, EE, LT, MT, SK

Not included in the non-EU: ICE, JAP, KOR, MK, TR



D o w n

l o a

d

s p e e

d

( k b p s

)

20480

20480

20480

30720

16384

30720

15360

20480

16384

20480

30720

24576

20000

20480

15360

15360

22000

15360

15360

15360

20480

20480

20480

25600

20480

37,93

38,07

40,38

42,05

45,49

46,37

50,71

53,80

55,48

55,70

58,19

58,25

63,95

64,00

64,28

64,31

64,47

64,58

65,37

70,72

76,50

78,41

78,59

83,89

119,64



359


41,42

31,01

35,75

40,12

25,91

38,41

39,26

32,53

37,93

46,37

33,08

35,50

53,81

46,99

53,28

35,34

47,23

54,34

44,83

35,38

37,79

42,30

42,94

44,44

45,12

46,73

47,93

49,47

49,58

53,16

55,48

56,32

56,98

58,25

59,63

60,64

62,97

0 10 20 30 40 50 60 70 80 90 100 110 120

EE

FR

BG

SK

RO

CZ

NL

LV

DK

SE

UK

AT

DE

SI

MK

EL

IT

MT

CH


In Estonia only one offer was available for this basket.





360


57,34

33,28

60,89

53,12

49,41

64,47

53,38

64,28

70,53

70,72

64,31

83,89

76,50

71,59

64,66

69,62

69,88

71,97

72,75

75,08

75,33

75,69

76,04

87,15

98,75

103,65

112,76

119,64

53,96

53,05

90,00

53,38

0 10 20 30 40 50 60 70 80 90 100 110 120

BE

HU

PT

CY

PL

LI

LU

N-Y

ES

COL

CAL

NO

CA

HR

EU15

NMS

non EU

EU27






363


48,83

62,70

41,50

91,59

84,34

90,45

79,55

42,95

32,73

44,60

60,51

81,16

67,55

46,61

55,17

66,52

54,01

53,16

64,66

37,79

112,76

119,64

71,97

44,44

47,93

41,42

35,38

55,48

58,25

69,62

59,63

46,73

75,08

75,33

0 10 20 30 40 50 60 70 80 90 100 110 120 130

AT

BE

BG

CA

HR

CY

CZ

DK

EE

FR

DE

EL

HU

IE

IT

LV

LI

LU




Bundle "Internet access+Tel+TV"Basket "12Mbps-30Mbps (incl.)", 10GB or unlimited in time/month




364


101,26

70,09

93,14

47,28

62,16

92,10

41,35

48,21

64,53

58,06

81,83

81,78

73,77

35,66

48,68

60,14

46,63

57,32

82,75

51,88

56,98

60,64

103,65

45,12

72,75

69,88

42,94

42,30

56,32

76,04

98,75

87,15

75,69

49,47

62,97

49,58

53,96

53,05

90,00

53,38

0 10 20 30 40 50 60 70 80 90 100 110 120 130

MK

MT

NO

NL

PL

PT

RO

SK

SI

ES

CAL

COL

NY

SE

CH

UK

EU15

NMS

non EU

EU27







365


5 . 3 . 7 . g C ONCLUS IONS ON BUNDLE “ I NTERNET + T EL+ TV ” FOR “ BASKET1 2 M BPS - 3 0 M BPS ( I N C L . ) ”

In 7 out of the 38 countries, no offer was available for this basket for February2013. Moreover, in one country (Estonia), only one offer was available.

For some countries a major difference can be noted between the least expensiveoffer and the median offer. The most notable ones are summarised hereunder:

Six offers are available in this basket for Austria, of which four havetotal monthly charges comprised between 50 and 95 EUR/PPP, whilecharges for the least expensive offer amount to 35.50 EUR/PPP.

In this basket, seventeen offers are available in Canada, of which twelvehave total charges over 90 EUR/PPP and six over 130 EUR/PPP.

In Croatia, five offers are available for this basket, of which four havetotal monthly charges over 85 EUR/PPP, compared to least expensivecharges of 71.59 EUR/PPP.

Seven offers are available for this basket in Greece; while charges forthe least expensive offer are at 35.34 EUR/PPP, charges for the othersix are comprised between 50 and 70 EUR/PPP.

In Hungary, twelve offers are available for this basket, of which eighthave total charges over 60 EUR/PPP and four over 90 EUR/PPP.

Thirty-one offers are available for this basket in Romania, of whichtwenty-seven have total monthly charges over 40 EUR/PPP, whilecharges for the least expensive offer amount to 25.91 EUR/PPP.

Between February 2012 and 2013 (see Table 71 on page 378), charges for the leastexpensive and median offer have substantially decreased in Cyprus (respectively -36.5% and -20.4%), Czech Republic ( respectively -50.0% and -44.1%), Latvia

(respectively -31.8% and -15.3%) , FYROM (respectively -34.8% and -43.7%) ,Portugal (respectively -32.2% and -24.1%) and the United Kingdom (respectively -37.0% and -17.6%). A slighter decrease can also be observed in Bulgaria, Greece,Slovakia and Slovenia.

On the contrary, charges for the median and the least expensive offers havesharply increased between February 2012 and February 2013 in Canada

(respectively +36.2% and +23.1%), Germany ( respectively +67.6% and +24.4%) ,Italy (respectively +18.4% and +27.9%), Liechtenstein (respectively +25.2% and

+12.9%), Spain (respectively +34.4% and +31.0%), Sweden (respectively+108.4% and +38.7%) and Switzerland ( respectively +33.6% and +29.3%). Theincrease is significant for only one of both values in Croatia (respectively +3.9%and +41.8%), France (respectively +27.9% and +8.1%) and Luxembourg (respectively +6.4% and +39.5%). Charges for the median and the leastexpensive offers have risen to a lesser extent in Belgium, Colorado and Norway.

As described in Table 71 on page 378, in some countries, the evolution of chargesbetween 2012 and 2013 for the least expensive and the median offer is quitedifferent.

In Austria and Romania, monthly charges for the least expensive offerhave decreased significantly (-18.3% for Austria and -28.3% for

Romania), while the median value has increased to a lesser extent+8.9% for Austria and +3.9% for Romania).



366


In Hungary and Malta, an increase in charges for the least expensiveoffer can be observed (+13.2% for Hungary and +12.3% for Malta),while in both countries the median value has decreased more or less to

the same extent (-14.2% for Hungary and -13.5% for Malta).

In the Netherlands, total monthly charges for the least expensive offerhave slightly increased (+3.7%) while median charges have slightlydecreased (-4.6%). The opposite is true in New York (respectively -6.4% and +2.6%).

In California, the median value has visibly increased (+20.7%), whiletotal monthly charges corresponding to the least expensive offer slightlydecreased (-6.4%).

Overall, median charges have increased visibly in the EU15 countries and non EUcountries. Due to decreasing median values in NMS, the result at EU27 level is fairlystable. Charges for the least expensive offer have slightly increased in EU15

countries and non EU countries, while they decreased in NMS and at EU 27 level.



367


15,20

26,78

29,49

22,10

33,54

31,74

27,64

27,04

25,93

40,84

31,58

34,93

28,86

40,52

39,54

46,99

35,50

47,28

29,01

49,49

5,72

0,57

3,18

1,96

6,59

4,16

0,75

4,02

2,58

5,31

3,16

1,06

10,75

17,12

5,52

3,05

7,99

3,07

7,80

13,24

8,23

5,21

8,28

4,78

4,79

8,77

5,42

5,03

0 10 20 30 40 50 60 70 80 90 100 110 120 130

SE

RO

KOR

FR

LV

EE

HU

BG

SK

LT

JAP

AT

UK

CZ

DK

SI

NL

IT

DE

CH





D o w

n l o a

d

s p e e

d (

k b p s

)

102400

61440

102400

102400

51200

51200

40960

51200

65536

102400

102400

51200

38912

61440

40960

102400

51200

102400

51200

61440

26,44

26,78

33,11

33,27

33,54

34,82

37,40

40,28

40,75

40,84

40,94

43,96

44,39

44,54

46,91

46,99

49,58

50,45

52,61

54,52



368


33,98

50,24

37,89

47,19

59,86

60,75

59,66

59,69

47,73

63,48

55,14

70,75

84,84

91,67

106,18

122,77

4,26

3,01

20,77

6,67

3,06

4,94

4,94

0,76

2,26

6,07

4,24

11,87

12,98

19,43

4,85

1,91

1,74

8,70

5,08

3,84

3,84

9,45

9,70

12,36

3,40

9,90

52,77

47,75

74,22

50,45

0 10 20 30 40 50 60 70 80 90 100 110 120 130

PL

EL

NO

PT

IE

LU

N-Y

CAL

BE

MK

ES

MT

CY

COL

HR

CA

EU15

NMS

non EU

EU27


Basket "30+Mbps", 30GB or unlimited in time/month


Not included in the EU27: FI Not included in the EU15: FI

Not included in the non-EU: ICE, LI, TR



D o w n

l o a

d

s p e e

d

( k b p s

)

40960

51200

51200

102400

51200

71680

51200

51200

61440

51200

51200

40960

51200

61440

32768

35840

54,97

55,16

60,41

62,57

62,92

65,82

68,44

68,48

70,15

73,18

74,56

83,88

88,24

93,93

122,15

127,01



369


33,54

30,61

31,74

33,93

35,85

40,84

31,58

36,80

40,56

26,03

44,59

37,89

54,25

59,66

59,69

73,68

71,02

64,86

58,85

65,28

67,23

76,40

86,98

140,75

2,66

4,53

4,16

0,24

0,76

2,55

10,22

20,77

1,52

4,94

4,94

1,50

10,15

2,48

1,82

3,00

12,17

18,10

11,97

3,32

3,07

5,21

4,17

9,84

13,64

5,45

1,74

11,34

3,84

3,84

1,99

10,92

19,53

8,69

5,28

14,74

60,21

62,25

71,00

61,23

0 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150

LV

KOR

EE

FR

RO

LT

JAP

SE

NL

UK

DE

NO

SI

N-Y

CAL

CH

EL

PT

MK

CZ

ES

PL

HU

CA

EU15

NMS

non EU

EU27




Not included in the EU27: AT, BE, BG, CY, DK, FI, IE, IT, LU, MT, SK Not included in the EU15: AT, BE, DK, FI, IE, IT, LU

Not included in the NMS: BG, CY, MT, SK

Not included in the non-EU: COL, HR, ICE, LI, TR



D

o w n

l o a

d

s p e e

d

( k b p s

)

51200

51200

51200

204800

51200

102400

38912

52531

51200

51200

51200

51200

102400

40960

102400

51200

40960

102400

102400

51200

50000

40960

51200

51200

33,54

33,93

34,82

36,59

40,38

40,84

51,16

54,39

60,26

60,41

67,11

68,44

74,50

75,78

78,38

87,81

95,47

40,94

41,21

68,48

73,68

84,12

101,72

143,74



370


50,45

93,93

122,15

33,11

33,27

33,54

26,78

26,44

34,82

44,54

40,94

40,84

40,28

40,75

46,91

44,39

49,58

52,61

55,16

62,92

36,68

37,39

41,41

42,94

46,11

49,52

49,96

49,98

50,27

53,27

55,31

56,72

59,82

61,32

65,05

66,17

67,26

0 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150

IT

COL

HR

KOR

FR

LV

RO

SE

EE

CZ

JAP

LT

BG

SK

DK

UK

NL

DE

EL

IE


In Colorado, Croatia and Ireland, only one offer was available for this basket.





371


37,40

54,52

46,99

43,96

62,57

54,97

65,82

70,15

73,18

74,56

68,44

88,24

83,88

60,41

68,48

127,01

69,52

71,86

72,55

73,02

75,42

75,51

80,95

81,72

82,91

87,81

92,33

92,98

100,71

100,98

109,60

138,93

62,08

55,31

60,93

59,11

0 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150

HU

CH

SI

AT

PT

PL

LU

BE

MK

ES

N-Y

CY

MT

NO

CAL

CA

EU15

NMS

non EU

EU27

Least expensive and median offers (All ISPs) (followed):Basket "30+Mbps", 30GB or unlimited in time/month







79,15

76,27

57,05

118,94

119,87

113,16

46,84

60,00

54,97

34,45

46,83

99,89

73,81

51,10

34,07

56,49

72,81

73,02

81,72

53,27

138,93

122,15

92,98

49,96

56,72

49,52

37,39

65,05

66,17

69,52

67,26

50,45

49,98

36,68

41,41

50,27

80,95

0 10 20 30 40 50 60 70 80 90 100 110 120 130 140

AT

BE

BG

CA

HR

CY

CZ

DK

EE

FR

DE

EL

HU

IE

IT

JAP

KOR

LV

LT

LU

5 . 3 . 8 . f B ASKET " 3 0 + M BPS " , COMPAR I SON OF MED I AN OFFERS I N F EBRUARY

2 0 1 2 A ND F EBRUARY 2 0 1 3


Bundle "Internet access+Tel+TV"Basket "30+Mbps" , 30GB or unl imited in time/month






120,79

90,05

91,62

60,08

68,66

58,28

41,35

55,09

83,96

94,91

102,18

93,56

96,28

41,29

57,33

68,34

55,71

60,24

53,77

58,77

82,91

100,71

100,98

61,32

75,51

75,42

42,94

55,31

72,55

87,81

109,60

93,93

92,33

46,11

71,86

59,82

62,08

55,31

60,93

59,11

0 10 20 30 40 50 60 70 80 90 100 110 120 130 140

MK

MT

NO

NL

PL

PT

RO

SK

SI

ES

CAL

COL

N-Y

SE

CH

UK

EU15

NMS

non EU

EU27


Basket "30+Mbps" , 30GB or unl imited in time/monthTotal cost/month in €/PPP (VAT incl.)






5 . 3 . 8 . g C ONCLUSI ONS ON BUND LE “ I NTERNET + T EL+ TV ” FOR “ BASKET3 0 + M BPS ”

In only 4 out of the 38 countries, no offer was available for this basket for February2013. Moreover, in three countries, only one offer was available.

For some countries a major difference can be noted between the least expensive offerand the median offer:

Nine offers are available in this basket for Austria, of which seven havetotal monthly charges over 55 EUR/PPP, compared to charges for the leastexpensive offer of 43.96 EUR/PPP.

In this basket, six offers are available in California, of which four have totalcharges over 100 EUR/PPP, and one has been excluded from the analysisbecause charges are over 150 EUR/PPP.

In Hungary, ten offers are available for this basket, of which six have totalcharges over 65 EUR/PPP, while charges for the least expensive offer equal37.40 EUR/PPP.

Twelve offers are available for this basket in Norway; while the leastexpensive charges equal 60.41 EUR/PPP, the other eleven offers havemonthly charges over 85 EUR/PPP, four of which have even been excludedfrom the analysis because charges are over 150 EUR/PPP.

In Slovenia, fourteen offers are available for this basket; nine offers havetotal monthly charges over 60 EUR/PPP, compared to 46.99 EUR/PPP forthe least expensive offer.

Charges for the least expensive and median offer have both decreased significantlybetween February 2012 and 2013 in Cyprus (respectively -22.0% and -17.8%) ,Estonia (respectively -25.1% and -9.9%) , FYROM (respectively -22.4% and -31.4%) ,Slovenia (respectively -38.1% and -13.6%) and the United Kingdom (respectively -32.3% and -12.5%) (see Table 71 on page 378). A slighter decrease can also beobserved in Austria, Bulgaria, Denmark, Ireland, New York and Spain.

Conversely, charges for the median and the least expensive offers have sharplyincreased between February 2012 and February 2013 in Germany (respectively+43.1% and +38.9%) and Switzerland (respectively +50.7% and +25.3%).Significant increases for both charges could also be observed in Canada, Malta andPortugal . Finally, least expensive and median charges increased more slightly inBelgium, Colorado, Croatia, Czech Republic, France, Luxembourg, the Netherlands and

Sweden.

As shown in summary Table 71 on page 378, in some countries, the evolution ofcharges between 2012 and 2013 differs for the least expensive and the median offer:

In California, Norway and Romania, the median value has slightlyincreased between 2012 and 2013 but charges for the least expensiveoffer have decreased visibly (-27.0% in California, -28.7% in Norway and -17.1% in Romania).

In Hungary and Latvia, median charges have visibly decreased (-30.4% inHungary and -26.7% in Latvia) while total monthly charges for the leastexpensive offer have increased or remained stable (+11.6% in Hungary,

+0.4% in Latvia). In Japan, charges for the least expensive offer increased by 11.2%, while

median charges fairly unchanged (-2.2%).





A decrease of 6.5% for the least expensive charges and an increase of10.0% for median charges could be observed in Poland .

In Korea and Slovakia, a slight decrease in least expensive charges and aslight increase in median charges could be observed.

Overall, the median charges have decreased in the NMS and increased in the EU15and non-EU countries. At EU27 level, median charges remained stable. Charges forthe least expensive offer however have decreased both in non-EU countries and EU27countries (EU15 and NMS countries).





0 10 20 30 40 50 60 70 80 90 100

AT

BE

BG

CA

HR

CY

CZ

DK

EE

FI

FR

DE

EL

HU

IE

IT

JAP

KOR

LV

102,74

130,55

5 . 4 . LEAST EXPENS I VE OFFER PER COUNTRY A ND PER BUN DLE TYPE FOR EACH

OF THE 8 BASKETS Based on the analysis in the previous sections, a summary per bundle type for all baskets percountry can be presented.

5 . 4 . 1 B UNDLE “ I NTERNET A CCESS + T EL” , I N € / PPP ( V A T I N CL . )


For Iceland and Lithuania, no bundles Internet access + Tel are available in the February 2013sample.

Least expensive offer per country and per basket (All ISPs):Bundle " Internet access+Tel"






0 10 20 30 40 50 60 70 80 90 100

LI

LU

MK

MT

NO

NL

PL

PT

RO

SK

SI

ES

CAL

COL

N-Y

SE

CH

TR

UK

Least expensive offer per country and per basket (All ISPs):Bundle " Internet access+Tel" (followed)








0 10 20 30 40 50 60 70 80 90 100 110 120

AT

BE

BG

CA

HR

CY

CZ

DK

EE

FI

FR

DE

EL

HU

IE

IT

JAP

KOR

LV

130,55

123,35


For the following countries, no bundles Internet access + Tel from incumbents are available inthe February 2013 sample: Iceland, Lithuania and Slovakia.

Least expensive offer per count ry and per basket (Incumbents only):Bundle " Internet access+Tel"






0 10 20 30 40 50 60 70 80 90 100 110 120

LI

LU

MK

MT

NO

NL

PL

PT

RO

SI

ES

CAL

COL

N-Y

SE

CH

TR

UK

120,14

Least expensive offer per count ry and per basket (Incumbents only):Bundle " Internet access+Tel" (followed)








Conclusions on the least expensive offer per country for each of the eight baskets –bundle “Internet access+Tel”

Only one country has offers in all eight baskets: Slovenia. Four countries have offers inseven baskets: California, Croatia, Latvia and Sweden.

Most countries have offers in at least three different baskets. Belgium and Korea haveoffers in only one basket. Countries with offers in only two baskets are Bulgaria and Liechtenstein.

In countries with offers in at least four different baskets, the pattern “higher cost forhigher download speed” only applies to Malta and Norway . In a number of countriescharges tend to follow the above-mentioned pattern with the exception of one basket (outof at least four baskets). This is the case in Canada, Estonia, Hungary, Japan,Luxembourg, FYROM, the Netherlands, New York and Turkey.

Countries that have offers in only a limited number of baskets, typically mainly offerbroadband at higher speeds. This is the case in Belgium, Bulgaria, Denmark, France,Korea, Liechtenstein, Slovakia, Switezrland and the United Kingdom.

Finally, the analysis of least expensive offers in some countries demonstrate that higherdownload speeds do not necessarily lead to more expensive offers. In countries such as

Austria, Germany, Italy, Japan, Latvia, Poland, Romania, Slovenia, Sweden and the UnitedKingdom, charges for Broadband Internet Access with very high speeds do not necessarilydiffer significantly from the charges of offers with lower speeds.





0 10 20 30 40 50 60 70 80 90 100

AT

BE

BG

CA

HR

CY

CZ

DK

EE

FI

HU

ICE

IE

IT

JAP

KOR

LV

125,65

100,29

101,59

5 . 4 . 2 B UNDLE “ I NTERNET A CCESS + TV ” , I N € / PPP ( V A T I N CL . )


For France, Germany, Greece, Lithuania, FYROM, Malta, Spain and the United Kingdom, nobundles Internet access + TV are available in the February 2013 sample.

Least expensive offer per country and per basket (All ISPs):Bundle " Internet access+TV"






0 10 20 30 40 50 60 70 80 90 100

LT

LU

MK

NO

NL

PL

PT

RO

SK

SI

CAL

COL

N-Y

SE

CH

TR

132,59

112,74

Least expensive offer per country and per basket (All ISPs):Bundle " Internet access+TV" (followed)








0 10 20 30 40 50 60 70 80 90 100 110 120

AT

BE

BG

CA

CY

CZ

EE

FI

HU

ICE

IT

JAP

KOR

LV

NL

PL

PT

SK

SI

CAL

N-Y

SE

CH

125,65


For the following countries, no bundles Internet access + TV from incumbents are available inthe February 2012 sample: Colorado, Croatia, Denmark, France, Germany, Greece, Ireland,Liechtenstein, Lithuania, Luxembourg, FYROM, Malta, Norway, Romania, Spain, Turkey and theUnited Kingdom.

Least expensive offer per coun try and per basket (Incumbents only):Bundle " Internet access+TV"








Conclusions on the least expensive offer per country for each of the eight baskets –bundle “Internet access+TV”

Only one country has offers in all eight baskets: Lithuania. Two countries have offers inseven baskets: California and Latvia.

Several countries have offers in less than three different baskets. Ireland and Korea onlyhave offers in one basket. Countries with offers in only two baskets are Belgium,Denmark, Iceland, Japan, Luxembourg and Portugal.

Canada, Czech Republic and New York have offers in at least four different baskets atcosts which are systematically higher for higher download speed. In a number ofcountries, charges tend to follow the above-mentioned pattern with the exception of onebasket (out of at least four baskets). This is the case in Austria, Colorado, Estonia,Hungary, the Netherlands and Norway.

Countries that provide offers in only a limited number of baskets, typically mainly offerbroadband at higher speeds. This is the case in Belgium, Bulgaria, Denmark, Finland,Iceland, Ireland, Japan, Korea, Luxembourg and Portugal.

Finally, the analysis of least expensive offers in some countries demonstrate that higherdownload speeds do not necessarily lead to more expensive offers. In countries such as

Austria, Latvia, Lithuania, Poland, Romania, Slovenia and Sweden, charges for BroadbandInternet Access with very high speeds do not necessarily differ significantly from thecharges of offers with lower speeds.





0 10 20 30 40 50 60 70 80 90 100

AT

BE

BG

CA

HR

CY

CZ

DK

EE

FR

DE

EL

HU

IE

IT

JAP

KOR

LV

LI

127,01

122,15

5 . 4 . 3 B UNDLE “ I NTERNET A CCESS + T EL+ TV ” , I N € / PPP ( V A T I N CL . )


For Finland, Iceland and Turkey, no bundles Internet access + Tel + TV are available in theFebruary 2013 sample.

Least expensive offer per country and per basket (All ISPs):Bundle "Internet access+Tel+TV"






0 10 20 30 40 50 60 70 80 90 100

LT

LU

MK

MT

NO

NL

PL

PT

RO

SK

SI

ES

CAL

COL

N-Y

SE

CH

UK

Least expensive offer per country and per basket (All ISPs):Bundle "Internet access+Tel+TV" (followed)








0 10 20 30 40 50 60 70 80 90 100 110 120

AT

BE

BG

CA

HR

CY

CZ

DK

EE

FR

DE

EL

HU

IT

JAP

KOR

LV

LI

143,74

119,64

127,03


For the following countries, no bundles Internet access + Tel + TV from incumbents areavailable in the February 2013 sample: Finland, Iceland, Ireland, Luxembourg, Malta, Slovakia and Turkey.

Least expensive offer per count ry and per basket (Incumbents only):Bundle "Internet access+Tel+TV"






0 10 20 30 40 50 60 70 80 90 100 110 120

LT

MK

NO

NL

PL

PT

RO

SI

ES

CAL

COL

N-Y

SE

CH

UK

Least expensive offer per count ry and per basket (Incumbents only):Bundle "Internet access+Tel+TV" (followed)








Conclusions on the least expensive offer per country for each of the seven baskets –bundle “Internet access+Tel+TV”

Only one country has offers in all eight baskets: Slovenia. Six countries have offers inseven baskets: California, Colorado, Croatia, Latvia, FYROM and Poland.

Several countries have offers in less than three different baskets. Ireland and Korea haveoffers in only one basket. Belgium, Denmark, Germany, Japan, Liechtenstein, Malta andthe United Kingdom only have offers in two baskets.

Canada is the only country that has offers in at least four different baskets at costs whichare systematically higher for higher download speed. In a number of countries chargestend to follow the above-mentioned pattern with the exception of one basket (out of atleast four baskets). This is the case in Austria, Estonia, Portugal and Slovakia.

Countries that have offers in only a limited number of baskets, typically mainly offer

broadband at higher speeds. This is the case in Belgium, Bulgaria, Denmark, France,Germany, Ireland, Japan, Korea, Lichtenstein, Malta, Spain, and United Kingdom.

Finally, the analysis of least expensive offers in some countries demonstrate that higherdownload speeds do not necessarily lead to more expensive offers. In countries such asBulgaria, Hungary, Latvia, Lithuania, Norway, Portugal, Romania and Sweden, charges forBroadband Internet Access with very high speeds do not necessarily differ significantlyfrom the charges of offers with lower speeds. In Poland and Slovakia, offers with higherdownload speeds even tend to be less expensive.






OVERALL COMPARISON FOR NON-BUNDLED AND BUNDLED

OFFERS

This chapter presents the overall results of the Broadband Internet Access Cost study. Thisincludes:

The least expensive offer per country and per basket for all bundles types (includinginternet access outside a bundle) for each of the eight baskets (cf. section 6.1).

The median additional cost for each additional service (Fixed Telephony, Television, MobileTelephony and Mobile Broadband (cf. section 6.2).

The impact of additional charges on the actual monthly cost (cf. section 6.3).

The analysis in this chapter is only presented for all ISPs together; no separate analysis forincumbents only is done.

6 . 1 . LEAST EXPENS I VE OFFER PER COUNTRY A ND PER BASKET FOR EACH

BUN DLE TYPE

Based on the analysis in the previous chapters, a summary per basket for “Internet only” and all

bundle types for each country can be presented.

A general pattern can be observed, that double play offers are more expensive than standaloneoffers, and that triple play are the most expensive offers.

In contrast to what was previously observed in the 2008-2009 BIAC studies, and consistent withthe BIAC 2011 and BIAC 2012 conclusions, there is no clear trend that bundles including fixedtelephony tend to be more expensive than bundles including television: This is the case only inthe basket 512kbps-1024kbps.





22,01

58,28

11,14

5,19

17,23

57,85

17,31

16,69

81,38

56,35

21,70

43,41

79,80

39,74

0 10 20 30 40 50 60 70 80 90

DK

EL

HU

LT

PL

PT

SK

SI

ES


Due to the limited number of countries included in the graph below (only 9 out of 38 countrieshave offers in the sample for basket 1), no averages per region are represented.

Least expensive offer (All ISPs):Comparison of all bundles


Internet access Internet access + Tel Internet access + TV Internet access + Tel + TV





Conclusions on the least expensive offer per country for “Internet only” and all bundletypes – basket “144kbps-512kbps (incl.)”

None of the countries offered all types of bundles. Three types of offers were available inPoland. In some countries, only standalone offers are available: Denmark, Greece, Hungary,Portugal, Slovakia and Spain.

Within a single country, bundled offers are always more expensive than “Internet only” offers.





18,06

14,21

12,32

33,97

22,80

69,37

11,20

25,02

57,17

23,78

17,33

26,31

10,08

26,60

47,08

28,93

25,39

48,33

31,45

41,27

41,60

28,06

15,60

19,64

11,79

26,60

61,33

38,91

25,39

46,41

46,13

0 10 20 30 40 50 60 70 80 90

AT

HR

CZ

EE

FI

DE

EL

HU

IE

IT

JAP

LV

LI

LT

MK








31,17

26,59

18,12

19,08

43,19

19,24

18,82

19,23

10,62

20,92

19,86

35,02

16,11

22,88

25,57

57,56

34,49

44,98

37,06

37,15

17,81

35,27

35,64

37,59

39,57

36,73

44,38

40,96

18,03

20,75

18,03

18,77

33,17

18,62

83,90

36,81

65,43

63,93

58,18

25,22

25,22

46,28

59,00

42,77

0 10 20 30 40 50 60 70 80 90

NO

PL

SK

SI

ES

CAL

COL

N-Y

SE

CH

TR

EU15

NMS

non EU

EU27

Least expensive offer (All ISPs):Comparison of all bundles (followed)




Internet access + Tel Internet access + TV Internet access + Tel + TVInternet access

Not included in the EU27: BE, BG, CY, DK, FR, LU, MT, NL, PT, RO, UK Not included in the EU15: BE, DK, FR, LU, NL, PT, UK

Not included in the NMS: BG, CY, MT, RO

Not included in the non-EU: CA, ICE, KOR






As in 2012, all offer types were available in six countries California, Czech Republic, Estonia,Latvia, New-York and Sweden. In some countries, only standalone offers are available: Austria,Greece, Italy, Liechtenstein, Norway, Slovakia and Switzerland .

Within a single country, bundled offers are usually more expensive than “Internet only” offers.Moreover, triple play bundles tend to be more expensive than double play offers. However, theaverages for the EU15 indicate the highest cost for Internet only offers. This can be explainedby the high cost of the Greek and Italian offers (resp. 69.37 EUR/PPP and 57.17 EUR/PPP).Furthermore, triple play offers are not more expensive than double play offers in the EU 15.

Finally, bundles of Internet + TV are systematically less expensive than Internet + Tel and evenless expensive than stand-alone Internet in the EU 15 and EU 27.





18,06

16,88

23,66

24,19

24,94

27,03

22,16

35,46

35,79

11,49

39,05

35,92

12,06

11,39

34,65

62,07

39,57

57,34

39,92

28,06

33,54

63,33

25,16

39,32

23,66

19,18

20,10

19,97

55,95

30,47

52,97

41,23

41,98

0 10 20 30 40 50 60 70 80 90

AT

HR

CY

CZ

DK

EE

FI

DE

EL

HU

IT

JAP

LV

LT








11,21

24,53

44,07

24,77

13,92

21,86

29,24

33,45

11,86

44,77

26,76

21,44

28,00

23,63

40,10

36,36

24,77

36,81

45,01

50,53

21,46

42,02

36,99

41,33

39,28

79,07

48,54

53,79

20,73

55,18

20,73

48,04

82,53

87,99

37,82

42,35

50,47

71,21

74,94

37,77

45,37

47,47

66,53

47,01

0 10 20 30 40 50 60 70 80 90

MK

NO

PL

RO

SK

SI

CAL

COL

SE

CH

EU15

NMS

non EU

EU27






Not included in the EU27: BE, BG, ES, FR, IE, LU, MT, NL, PT, UK

Not included in the EU15: BE, ES, FR, IE, LU, NL, PT, UK

Not included in the NMS: BG, MT

Not included in the non-EU: CA, ICE, KOR, LI, N-Y, TR






All offer types were available in seven countries (compared to eleven in 2012): California,Colorado, Croatia, Cyprus, Hungary, Latvia and Norway. In some countries, only standaloneoffers are available: Austria, Denmark, Estonia, Japan and Switzerland.

Within a single country and with the exception of Greece, bundled offers are all more expensivethan “Internet only” offers. Moreover, triple play bundles tend to be more expensive than doubleplay offers. The only exception to this rule is Cyprus. In this country, the least expensive tripleplay offer is less expensive than the least expensive Internet + Tel offer.

The pattern described above, i.e. bundled offers being more expensive than internet only offersand triple play offers more expensive than double play, is followed in all regions, except in theNMS and the EU 27 where the average of the least expensive Internet + TV is slightly less

expensive than the average of the least expensive Internet offers.





26,32

23,26

37,47

25,61

47,39

19,77

29,53

32,39

16,70

40,82

10,28

14,31

22,45

27,28

30,88

46,18

74,33

40,96

25,90

46,68

22,71

37,31

40,43

40,03

50,90

66,25

19,64

26,10

24,28

52,13

59,29

32,45

43,11

48,54

43,82

0 10 20 30 40 50 60 70 80 90

AT

BG

CA

HR

CY

CZ

FI

EL

HU

IE

LV

LT

MK

MT

NO








28,03

24,86

13,16

17,31

21,46

41,46

26,19

25,61

26,17

12,37

36,77

29,68

21,72

28,89

24,82

52,87

56,05

28,61

37,51

47,64

35,59

43,40

44,40

19,95

82,99

39,53

42,75

47,13

41,14

26,40

43,26

50,75

49,28

20,16

36,77

20,16

36,33

42,40

33,63

40,38

42,46

64,31

70,72

64,28

27,35

27,35

44,37

59,05

41,94

0 10 20 30 40 50 60 70 80 90

PL

PT

RO

SK

SI

ES

CAL

COL

N-Y

SE

TR

EU15

NMS

non EU

EU27






Not included in the EU27: BE, DE, DK, EE, FR, IT, LU, NL, UK

Not included in the EU15: BE, DE, DK, FR, IT, LU, NL, UK

Not included in the NMS: EE

Not included in the non-EU: CH, ICE, JAP, KOR, LI






All offer types were available in nine countries (compared to seven in 2012): California, Croatia,Cyprus, Latvia, FYROM, Romania, Slovenia, New-York and Sweden. In five countries, onlystandalone offers are available in this basket: Austria, Bulgaria, Canada, Czech Republic andSlovakia.

Within a single country, bundled offers are usually more expensive than “Internet only” offersand triple play bundles tend to be more expensive than double play offers. The only exceptionsto these rules are:

Cyprus: the triple play offer is cheaper than the Internet + Tel and the least expensiveInternet + TV offers. This triple play offer is offered by a new entrant using xDSLtechnology, the least expensive Internet + Tel and Internet + TV offer are both available

from the incumbent operator. Greece: the Internet + Tel offer is less expensive than the least expensive Internet only

offer. Both offers are avaible from the incumbent operator. In contrast to the Internet +Tel offer, the internet only offer requires telephone line rental.

Slovenia: the triple play offer is less expensive than the Internet + TV offer. The tripleplay offers is available from a new entrant using cable technology, the Internet + TV offeris provided by the incumbent operator.

The pattern described above, i.e. bundled offers more expensive than internet only offers andtriple play offers more expensive than double play, is also followed in all regions with theexception of the EU15. For these countries, the average of the least expensive triple play offers

available is less expensive than the average of internet only and of the bundles includingInternet + Tel. Also, the average of the least expensive bundles including Internet + TV is lowerthan the average of the least expensive Internet only offers.





18,06

77,40

24,30

19,02

31,60

15,94

29,51

13,51

17,99

35,41

18,98

21,69

27,59

29,85

35,16

21,78

37,68

12,06

36,92

8,46

28,05

52,81

41,10

47,95

29,50

35,49

26,63

29,13

47,33

32,87

22,68

41,27

24,91

25,19

46,76

38,03

31,60

24,12

42,48

52,51

14,50

34,44

37,53

68,13

65,97

38,40

33,64

37,27

38,24

45,50

60,20

26,51

42,25

0 10 20 30 40 50 60 70 80 90 100

AT

BG

CA

HR

CY

CZ

DK

EE

FI

FR

DE

EL

HU

ICE

IE

IT

JAP

LV

LI

LT








22,28

19,81

32,98

16,71

23,69

30,92

17,70

18,78

35,77

47,94

26,19

25,61

26,17

11,08

31,50

23,10

31,04

25,61

25,68

27,76

25,64

27,91

48,04

42,16

28,83

62,12

28,61

38,41

50,80

39,76

43,40

44,40

18,27

41,86

40,13

45,18

34,00

36,12

43,49

34,70

30,07

64,63

27,65

30,94

34,78

56,87

56,50

18,48

32,69

30,96

30,41

46,51

30,61

71,19

49,61

75,58

39,77

92,09

45,89

40,38

54,70

72,37

70,72

72,33

25,67

46,00

44,47

46,68

65,09

45,58

0 10 20 30 40 50 60 70 80 90 100

LU

MK

NO

NL

PL

PT

RO

SK

SI

ES

CAL

COL

N-Y

SE

CH

TR

UK

EU15

NMS

non EU

EU27






Not included in the EU27: BE, MT

Not included in the EU15: BE Not included in the NMS: MT

Not included in the non-EU: KOR






All offer types were available in less than half (15 out of 37) of the countries that have offersavailable for this basket. In six countries, only standalone offers are available in this basket: Bulgaria, Czech Republic, Denmark, Finland, Iceland and Liechtenstein.

Within a single country, bundled offers are usually more expensive than “Internet only” offers.Moreover, triple play bundles tend to be more expensive than double play offers. The onlyexception to these rules is Hungary, where the least expensive triple play offer is less expensivethan the Internet + Tel offer. The triple play offer is provided by a new entrant, using cabletechnology, whereas the Internet + Tel offer is available from another new entrant, using xDSLtechnology.

The pattern described above, i.e. bundled offers more expensive than internet only offers andtriple play offers more expensive than double play, is followed in all regions.





16,32

22,51

35,79

36,21

39,52

19,77

19,73

17,76

15,92

15,41

47,71

17,55

35,02

52,30

29,54

31,33

23,47

19,26

8,46

32,59

33,75

57,58

40,34

42,92

20,65

35,02

24,55

42,68

41,29

41,44

44,29

45,35

47,01

74,18

25,29

51,33

39,61

101,59

32,89

31,74

27,52

28,32

46,97

44,66

37,10

27,30

19,97

42,07

47,43

71,07

52,13

70,52

39,16

36,58

47,23

49,91

55,70

57,57

50,27

0 10 20 30 40 50 60 70 80 90 100 110 120 130 140

AT

BG

CA

HR

CY

CZ

DK

EE

FI

DE

EL

HU

ICE

IE

IT

JAP

KOR

LV

LI

LT








46,11

23,78

40,08

33,88

18,18

18,71

18,19

18,37

15,37

27,42

43,88

41,73

38,88

11,39

32,37

29,25

27,89

22,07

32,88

24,98

51,90

44,55

45,54

35,17

43,93

28,61

26,83

34,51

46,93

44,81

55,95

18,58

34,97

36,94

47,93

35,96

132,59

73,08

27,30

32,58

18,19

12,39

38,24

61,04

59,22

18,79

45,38

29,25

35,11

35,03

57,56

35,06

83,63

48,33

84,03

36,98

48,01

95,61

40,38

39,41

47,86

71,97

79,54

80,37

25,98

53,96

57,64

47,53

64,10

51,69

0 10 20 30 40 50 60 70 80 90 100 110 120 130 140

LU

MK

MT

NO

NL

PL

PT

RO

SK

SI

ES

CAL

COL

SE

CH

TR

EU15

NMS

non EU

EU27








Not included in the non-EU: N-Y





Conclusions on the least expensive offer per country for “Internet only” and all bundletypes – basket “8192kbps-12Mbps (incl.)”

All offer types were available in half (i.e. 19 out of 36 countries) of the countries that haveoffers in the sample of this basket. In two countries, only standalone offers are available in thisbasket: Greece and Korea.

Within a single country, bundled offers are usually more expensive than Internet only offers.Moreover, triple play bundles tend to be more expensive than double play offers. The exceptionsto these rules are:

Austria: the triple play offer is less expensive than the double play offer including Internet+ TV. The triple play offer is provided by a new entrant, using cable technology, whereasthe Internet + TV offer is available at another new entrant, using the same technology.

Cyprus: the triple play offer (offered by a new entrant) is less expensive than the double

play offer including Internet + TV (offered by the incumbent). Both offers are based onxDSL technology.

Hungary : the triple play offer is less expensive than the double play offer includingInternet + Tel. These offers are provided by two different new entrants, both using cabletechnology.

Slovakia: the Internet + TV offer is less expensive than the Internet only offer. Thebundle including television is offered by the incumbent, while the internet only offer isavailable at a new entrant. Both offers are based on FTTx technology.

The pattern described above, i.e. bundled offers more expensive than internet only offers and

triple play offers more expensive than double play, is also followed at the level of all regions.





23,22

22,83

14,95

35,28

29,33

46,33

22,53

18,64

24,48

24,32

25,28

20,09

21,69

17,88

31,42

26,36

37,68

14,60

47,54

10,38

27,77

24,61

35,63

41,03

56,33

52,18

70,42

33,38

28,84

48,33

30,83

28,25

26,66

49,75

44,73

22,74

46,56

27,03

53,91

32,40

40,53

39,68

15,86

55,62

49,72

46,33

33,59

34,62

34,25

35,39

44,66

20,10

10,38

48,44

35,50

57,34

35,75

76,50

71,59

53,12

38,41

37,93

41,42

31,01

53,81

35,34

33,28

47,23

32,53

64,47

53,38

0 10 20 30 40 50 60 70 80 90

AT

BE

BG

CA

HR

CY

CZ

DK

EE

FI

FR

DE

EL

HU

IE

IT

JAP

LV

LI

LT

LU



Basket "12Mbps-30Mbps (incl.)", 10 GB or unlimited in time/monthTotal cost/month in €/PPP (VAT incl.)





31,72

23,43

33,88

18,99

23,78

30,92

11,30

15,37

19,08

38,73

26,19

25,61

25,40

17,64

40,33

30,76

18,11

24,40

20,34

33,07

22,60

47,47

47,31

30,14

42,95

46,90

16,99

28,60

32,88

38,73

44,42

43,40

44,40

26,46

31,04

48,11

31,75

33,13

39,05

46,77

35,50

33,75

77,30

29,58

40,37

45,35

19,77

28,11

39,26

50,75

56,11

50,73

43,34

53,34

36,77

40,05

28,92

51,57

34,19

53,28

54,34

83,89

39,26

49,41

60,89

25,91

40,12

46,99

70,53

64,31

70,72

64,28

46,37

44,83

33,08

46,28

41,03

65,99

43,87

0 10 20 30 40 50 60 70 80 90

MK

MT

NO

NL

PL

PT

RO

SK

SI

ES

CAL

COL

N-Y

SE

CH

TR

UK

EU15

NMS

non EU

EU27


Basket "12Mbps-30Mbps (incl.)", 10 GB or unlimited in time/month




Not included in the non-EU: ICE, KOR





Conclusions on the least expensive offer per country for “Internet only” and all bundletypes – basket “12Mbps-30Mbps (incl.)”

All offer types were available in more than half of the countries (i.e. 24 out of 38) that haveoffers available in their sample for this basket. Furthermore, all countries offering Internet inthis sample have at least two bundle types available.

Within a single country, bundled offers are most often more expensive than Internet only offersand triple play bundles more expensive than double play offers. Exceptions to these rules are:

Bulgaria: the triple play offer is less expensive than the Internet + Tel offer. Theincumbent is providing this triple play offer, based on xDSL technology; whereas thebundle including telephony is provided by a new entrant, using FTTx.

Hungary : the triple play offer is less expensive than the double play offers. All of these

offers are provided by a cable network; the triple play offer is however available fromanother new entrant than the double play offers.

Italy : the double play offer including Internet + Tel is less expensive than the Internetonly offer. These offers are provided by two different new entrants, both using xDSLtechnology.

Switzerland : the double play offer including Internet + Tel is less expensive than theInternet only offer. These offers are provided by the same new entrant; the Internet onlyoffers is based on cable technology and available in the whole country, while the Internet+ Tel offer, using FTTX, is only available in certain parts of the country.

The pattern described above, i.e. bundled offers more expensive than internet only offers andtriple play offers more expensive than double play, is however followed always by the averagesper region.





23,73

42,23

17,22

49,62

78,99

28,06

29,24

27,60

27,30

25,28

20,19

36,25

23,77

42,60

37,17

36,61

18,41

19,39

19,26

11,32

46,04

24,61

130,55

102,74

81,65

38,91

36,72

35,02

31,93

30,93

37,43

57,41

40,08

44,66

27,48

24,48

35,49

51,53

33,56

59,64

20,99

125,65

100,29

81,44

39,11

39,19

31,22

34,82

43,05

55,11

58,33

28,54

29,59

22,01

13,68

60,05

43,96

70,15

40,28

127,01

122,15

88,24

44,54

46,91

34,82

33,27

52,61

55,16

37,40

62,92

50,45

40,94

33,11

33,54

40,84

65,82

0 10 20 30 40 50 60 70 80 90 100 110 120 130 140

AT

BE

BG

CA

HR

CY

CZ

DK

EE

FI

FR

DE

EL

HU

ICE

IE

IT

JAP

KOR

LV

LT

LU



Basket "30+Mbps" , 30 GB or unlimited in time/monthTotal cost/month in €/PPP (VAT incl.)





39,00

69,46

46,38

21,34

25,52

34,66

12,07

23,09

30,78

64,20

62,47

52,44

37,85

11,85

44,98

51,77

29,43

32,37

30,59

42,26

31,58

62,50

75,22

55,76

36,26

42,13

43,36

19,42

34,39

66,03

64,20

68,26

69,52

66,94

19,04

46,96

67,23

43,07

38,76

48,57

65,67

43,02

112,74

94,19

39,04

39,56

21,79

32,53

38,24

54,92

72,78

54,89

19,25

50,88

51,77

42,99

34,87

69,28

38,29

73,18

83,88

60,41

49,58

54,97

62,57

26,78

40,75

46,99

74,56

68,48

93,93

68,44

26,44

54,52

44,39

52,77

47,75

74,22

50,45

0 10 20 30 40 50 60 70 80 90 100 110 120 130 140

MK

MT

NO

NL

PL

PT

RO

SK

SI

ES

CAL

COL

N-Y

SE

CH

TR

UK

EU15

NMS

non EU

EU27


Basket "30+Mbps" , 30 GB or unlimited in time/month









Conclusions on the least expensive offer per country for “Internet only” and all bundletypes – basket “30+Mbps”

All offer types were available in over half of the countries (i.e. 24 out of 39 countries). In onlytwo countries (Finland and Iceland) only two bundle types are offered, i.e. Internet only andInternet + TV offers.

Within a single country, bundled offers are usually more expensive than Internet only offers andtriple play bundles more expensive than double play offers. The only exception to the first rule isCalifornia, where the least expensive double play offer is less expensive than the least expensiveInternet offer.In five countries, the least expensive triple play offer is less expensive than at least one of thedouble play offers. In three countries, the difference is rather important:

In Hungary , the triple play offer is significantly less expensive than the Internet + Tel

offer. Both offers are provided by new entrants, using cable technology.

In FYROM and Norway , the triple play is significantly cheaper than the least expensiveInternet + TV offer. In FYROM , these offers are available at two different new entrants,both based on cable technology. In Norway , the triple play offer is provided by theincumbent operator, while the bundle including television is available at a regional cableoperator.

As a consequence and as for the previous two baskets, the pattern described above, i.e. bundledoffers more expensive than internet only offers and triple play offers more expensive thandouble play, is applicable at the level of all four regions.





6 . 2 . M ED I AN ADD I T I ONA L COST PER COUNTRY AND PER ADD I T I ONA L SERV I CE

The objective of the comparison presented in this section is to provide an indication of themedian additional cost that is charged to a customer wishing to add an additional service (FixedTelephony, Television, Mobile Telephony and Mobile Broadband) to a standalone or bundledoffer.

6 . 2 . 1 O VERAL L ANALYS I S OF THE MED I AN ADD I T I ONAL COST

The median additional cost was calculated in four steps:

1. Per basket, calculation at ISP level of the average actual monthly cost for standaloneBroadband Internet Access and for each bundle type.

2. Per basket, calculation at ISP level of the additional cost per additional service, bycomparing the actual monthly cost64 of all offers including this service with thecorresponding offers that include the same services, except for the one for which theadditional cost is sought for.65

3. Per ISP, calculation of the average additional cost of each service.4. Calculation at country level of the median additional cost per service.

The simplified theoretical example presented in Figure 15 bellow illustrates the four steps forcalculating the median additional cost for television and fixed telephony.

64 The Broadband Internet Access Cost (BIAC) or actual monthly cost refers to the total charges for the offer, includingsome normalisation for additional internet access or telephony charges (cf. paragraph 3.2.1.b for the methodology of

calculation of the BIAC).65 As explained in the limits of the study (cf. Section 1.3.2), some bundled offers where also considered as standalone

offers (without normalisation of telephony charges) whenever this was the only option for customers willing topurchase only internet services.





Country Fixed Telephony Television Mobile TelephonyMobile

Broadband

Czech Republic 6.41 16.94 17.90 10.36

Denmark 6.36 8.71 - 5.06

Estonia 7.78 1.25 - -

Finland 11.43 4.66 - 5.41

France 1.92 0.81 14.11 -1.36

Germany 11.18 10.70 14.61 15.36

Greece 4.55 12.34 - -

Hungary 20.89 1.32 - 8.78

Iceland - 8.19 - -

Ireland 1,20 19,70 - -

Italy 10.83 12.65 10.39 2.77

Japan 11.72 8.37 - 10.66Korea 3.22 9.10 22.74 -

Latvia 13.52 5.93 - -

Liechtenstein 12.30 10.56 - -

Lithuania - 7.87 - 10.17

Luxembourg 6.60 15.96 5.32 -

FYROM 16.58 6.59 - 38.50

Malta 12.05 13.55 - -

Netherlands 12.65 10.79 1.82 29.46

New York 12.96 12.96 - -

Norway 10.26 21.96 - 11.65

Poland 14.00 7.26 16.02 3.16Portugal 14.02 8.59 22.25 28.66

Romania 8.60 8.60 - 2.27

Slovakia 7.44 2.34 - -

Slovenia 10.44 -7.51 - -

Spain 3.61 19.12 5.02 21.93

Sweden 8.71 6.19 - 12.68

Switzerland 10.21 9.76 23.88 5.37

Turkey 3.86 0.22 - -

United Kingdom 13.64 13.44 1.64 5.23

EU15 8.74 10.47 9.27 9.81

NMS 10.98 6.38 16.02 8.78non EU 12.05 12.96 23.88 10.66

EU27 9.79 7.28 10.38 8.78

All countries 10.68 9.19 14.11 9.56

Table 71: Median additional cost per additional service (Fixed Telephony, Television, Mobile Telephony and MobileBroadband)

Observations on the calculation and results of the median additional cost

In some cases, no median additional cost could be derived from the sample (indicated by a “-“

sign). This may be due to several reasons:





No bundle including the service was available in the sample. This is the case for thefollowing services and countries:

▪ Mobile Telephony: Colorado, Croatia, Denmark, Estonia, Finland, FYROM, Iceland, Japan, Latvia, Liechtenstein, Lithuania, New York, Norway, Portugal, Slovakia,Sweden and Turkey.

▪ Mobile Broadband: California, Colorado, Croatia, Estonia, Iceland, Korea, Latvia,Liechtenstein, Luxembourg, New York, Slovakia and Turkey.

The available bundles do not allow extracting an additional cost for a single service. Inmost cases, this is due to the fact that additional mobile services are sold as one singlepackage that can be added to the fixed bundle. This is the case in Cyprus, Denmark,Greece, Hungary, Ireland, Malta, Romania and Slovenia.

For some services and countries, the median additional cost calculated appears to be very low,or even negative. The reasons for this have to be looked at on a case-by-case basis, and severalreasons may apply to a same country and service (e.g. depending on the ISP offering theservice).

The additional service is available for no additional recurring monthly charge, with a lowpay-per-usage pricing.

The additional service is available for no additional basic recurring charge, nor pay-per-usage charges. The service is either inherent to the bundle (e.g. bundled offers are alsoconsidered as standalone offers when no explicit standalone offer is available for the ISP

and basket considered), or it is advertised as a free option (possibly with low non-recurring charges, e.g. for rental of decoder).

The additional service is available for a low additional recurring monthly fee, whichincludes a relatively large usage allowance (in terms of volume of Gb/Mb, hours of accessor number of call minutes).

The additional service is only made available as part of bundles with a partial coverage,using more cost-efficient networks.

ISPs may promote bundles by lowering standard prices of bundled offers or by offeringlong-term discounts on recurring charges. The bundled offers may thereby become as orless expensive than standalone offers.

The average additional cost per service is overall lower in the EU 27 than in non-EU countries.Moreover, compared to the BIAC 2012, the average additional cost is no longer almostsystematically lower in the EU 15 compared to the NMS.

At country level, some important differences between 2012 and 2013 can be observed peradditional service. These differences should however be interpreted with caution since they arethe result of many factors, including changes in the presentation of offers by ISPs (impactingthe decision to consider a service are part of a bundle or not, referring to the definition of abundle in section 2.2.2) and changes in the list of ISPs included in the sample.





9,82

15,19

13,54

17,35

18,67

9,85

6,41

6,36

7,78

11,43

1,92

11,18

4,55

20,89

1,20

10,83

11,72

3,22

13,52

12,30

6,60

16,58

12,05

12,65

10,26

14,00

14,02

8,60

7,44

10,44

3,61

15,08

17,80

12,96

8,71

10,21

3,86

13,64

8,74

10,98

12,05

9,79

0 10 20 30

AT

BE

BG

CA

HR

CY

CZ

DK

EE

FI

FR

DE

EL

HU

IE

IT

JAP

KOR

LV

LILU

MK

MT

NL

NO

PL

PT

RO

SK

SI

ES

CAL

COLN-Y

SE

CH

TR

UK

EU15

NMS

non EU

EU27

6 . 2 . 2 M ED I AN ADD I T I ONAL COST FOR F I X ED T ELEPHON Y SERV I CE

Median additional cost (All ISPs):Fixed Telephony

Cost/month in €/PPP (VAT incl.)

Not included in the EU27: LT

Not included in the NMS: LT

Not included in the non-EU: ICE





Conclusions on the median additional cost per country for Fixed Telephony service

Overall, the median additional cost for Fixed Telephony in the EU27 is 9.79 EUR/PPP(compared to 10.68 EUR/PPP in the BIAC 2012).

No median additional cost could be calculated for Iceland and Latvia.

In the following countries, the median additional cost is relatively high (over 15 EUR/PPP):Belgium, Canada, Croatia, FYROM and Hungary.

In other countries, little additional charges apply for adding Fixed Telephony (under 5EUR/PPP); these countries are: France, Greece, Ireland, Korea, Spain and Turkey.





8,71

18,35

6,22

33,77

13,44

12,69

16,94

8,71

1,25

4,66

0,81

10,70

12,34

1,32

8,19

19,70

12,65

8,37

9,10

5,93

10,56

7,87

15,96

6,59

13,55

10,79

21,96

7,26

8,59

8,60

2,34

19,12

33,41

27,31

12,96

6,19

9,76

0,22

13,44

10,47

6,38

12,96

7,28

0 10 20 30 40

AT

BE

BG

CA

HR

CY

CZ

DK

EEFI

FR

DE

EL

HU

ICE

IE

IT

JAP

KOR

LV

LI

LT

LU

MK

MT

NL

NO

PL

PT

RO

SK

SI

ES

CAL

COL

N-Y

SE

CH

TR

UK

EU15

NMS

non EU

EU27

-7,51

6 . 2 . 3 M ED I AN ADD I T I ONAL COST FOR T ELEV I S I ON SERV I CE

Median additional cost (All ISPs):TelevisionCost/month in €/PPP (VAT incl.)





Conclusions on the median additional cost per country for Television service

For all countries, bundles with television services are available in the sample. Overall, the median additional cost for Television in the EU 27 is 7.28 EUR/PPP (compared

to 8.74 EUR/PPP in the BIAC 2012).

In the following countries, the median additional cost is relatively high (over 20 EUR/PPP):California, Canada, Colorado and Norway.

In other countries, little additional charges apply for adding Television (under 5 EUR/PPP);these countries are: Estonia, Finland, France, Hungary, Slovakia, Slovenia and Turkey.

In Slovenia, the median additional cost is negative, which implies that bundled offersincluding Television are in many cases less expensive than standalone offers.





7,56

5,17

20,99

29,53

17,90

14,11

14,61

10,39

22,74

5,32

1,82

16,02

22,25

5,02

37,38

23,88

1,64

9,27

16,02

23,88

10,38

0 10 20 30 40

AT

BE

BG

CA

CZ

FR

DE

IT

KOR

LU

NL

PL

PT

ES

CAL

CH

UK

EU15

NMS

non EU

EU27

6 . 2 . 4 M ED I AN ADD I T I ONAL COST FOR M OB I L E T ELEPHON Y SERV I CE

Median additional cost (All ISPs):Mobile Telephony

Cost/month in €/PPP (VAT incl.)

Not included in the EU27: CY, DK, EE, EL, FI, HU, IE, LT, LV, MT, RO, SE, SI, SK

Not included in the EU15: DK, EL, FI, IE, SE

Not included in the NMS: CY, EE, HU, LT, LV, MT, RO, SI, SK Not included in the non-EU: COL, HR, ICE, JAP, LI, MK, NO, N-Y, TR





Conclusions on the median additional cost per country for Mobile Telephony service

Overall, the median additional cost for Mobile Telephony in the EU 27 is 10.38 EUR/PPP(compared to 8.22 EUR/PPP in the BIAC 2012).

No median additional cost could be calculated for over half of the countries (i.e. 23 out ofthe total of 40 countries in the study).

In the following countries, the median additional cost is relatively high (over 20 EUR/PPP):Bulgaria, California, Canada, Korea, Portugal, and Switzerland.

In other countries, little additional charges apply for adding Mobile Telephony (under 5EUR/PPP); these countries are: the Netherlands and the UK.





19,31

15,36

10,06

9,99

10,36

5,06

5,41

15,36

8,78

2,77

10,66

10,17

38,50

29,46

11,65

3,16

28,66

2,27

21,93

12,68

5,37

5,23

9,81

8,78

10,66

8,78

0 10 20 30 40 50

AT

BE

BG

CA

CZ

DK

FI

FR

DE

HU

IT

JAP

LT

MK

NL

NO

PL

PT

RO

ES

SE

CH

UK

EU15

NMS

non EU

EU27

-1,36

6 . 2 . 5 M ED I AN ADD I T I ONAL COST FOR M OB I L E B ROADBAN D SERV I CE

Median additional cost (All ISPs):Mobile BroadbandCost/month in €/PPP (VAT incl.)

Not included in the EU27: CY, EE, EL, IE, LU, LV, MT, SI, SK Not included in the EU15: EL, IE, LU

Not included in the NMS: CY, EE, LV, MT, SI, SK

Not included in the non-EU: CAL, COL, HR, ICE, KOR, LI, N-Y, TR





Conclusions on the median additional cost per country for Mobile Broadband service

Overall, the median additional cost for Mobile Broadband in the EU 27 is 8.78 EUR/PPP(compared to 8.89 EUR/PPP in the BIAC 2012).

No median additional cost could be calculated for a bit less than half of the countries (i.e.17 out of the total of 40 countries).

In the following countries, the median additional cost is relatively high (over 20 EUR/PPP):FYROM, the Netherlands, Portugal and Spain.

In only one country, little additional charges apply for adding Fixed Telephony (under 5EUR/PPP); this is Italy, Poland and Romania.

In France, the median additional cost is negative, which implies that bundled offersincluding Mobile Telephony are in many cases less expensive than standalone offers.





6 . 3 . A NA LYSI S OF THE I MPACT OF ADD I T I ONAL CHARGES ON THE B ROADBAND

I NTERNET A CCESS C OST

As observed in chapters 4 and 5, the methodology applied for calculating the actual monthlycost (BIAC) implies that in addition to basic recurring charges, other charges are added in orderto best represent final prices paid by consumers:

Basic recurring charges refer to the monthly advertised prices. Additional charges relate to non-recurring charges, line rental or cable TV subscription,

additional recurring internet access charges, additional recurring fixed telephony charges andother extra charges (e.g. fee for universal service, etc.).

Moreover, several discounts have also been included in the actual monthly cost (see Section3.1.3). The actual monthly cost (BIAC) is used in this study as a proxy of what consumersactually pay.

The present section provides an analysis of the difference between the basic recurring chargesand the actual monthly cost; in other words, this section highlights the differences inadvertised prices and prices actually paid by consumers.

6 . 3 . 1 P ROPORT I ON OF OFFERS PRESENT I NG D I FFERENCES BETW EEN TH E ACTUAL

MON THLY COST AND TH E BAS I C RECURR I NG CHARGES

The graph on the next page presents the proportions of the offers with an actual monthly costlower, equal or higher than the basic recurring charges.

The results are presented for all offers both when considering line rental or cable TV subscriptionfees to be excluded and to be included in the basic recurring charges. Bundles including mobileservices are excluded from the analysis.

Moreover, proportions are also presented for offers corresponding to certain characteristics,including:

▪ Offers from incumbents/new entrants;▪ National/regional offers, with a distinction for regional offers between offers from

national/regional ISPs;▪ Standalone offers and bundled offers, per type of bundle (internet + Tel, internet + TV,

internet + Tel + TV);▪

Metered/unmetered offers.





0% 20% 40% 60% 80% 100%

Offers from incumbents

Offers from new entrants

National offers

Regional offers from national ISPs

Regional offers from regional ISPs

Standalone internet access offers

Bundled offers: Internet + Tel

Bundled offers: Internet + TV

Bundled offers: Internet + Tel + TV

Unmetered offers

Metered offers

All offers (excluding line rental frombasic recurring charges)

All offers (including line rental in basicrecurring charges)

Offers with di fferences between the actual monthly cost and the basic recurring chargesProportion of offers per type of offers, in %

Overall, 16.87% of offers (excl. line rental) have an actual monthly cost lower than the basicrecurring charges, 9.80% equal and 73.42% higher. The proportion of more expensive offers issomewhat lower (69.02%) when including line rental or cable TV subscription fees in the basicrecurring charges.

Metered offers, which are characterised by the need to add usage-based charges, present ahigher proportion of offers with a higher actual monthly cost (77.87%).

Bundles including Fixed Telephony also most often have higher prices (86.86% for internet + Teland 86.18% for internet + Tel + TV). On the other side, bundles including only Television asadditional service present a lower proportion of offers with a higher actual monthly cost

Actual monthly cost < basic recurring charges Actual monthly cost = basic recurring charges

Actual monthly cost >basic recurring charges





0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

AT

BE

BG

CA

HR

CY

CZ

DK

EE

FI

FR

DE

EL

HU

ICE

IE

IT

JAP

KOR

LV

LI

LT

(67.89%), and consequently higher proportions for basic recurring charges lower or equal to theactual monthly cost (respectively 20.73% and 11.38%).Offers from regional ISPs are in line with the overall sample. However, national offers have a

much higher proportion of offers with a higher actual monthly cost than regional offers fromnational ISPs (79.92% vs. 64.99%).

Finally, offers from incumbent operators also have slightly more often a higher actual monthlycost than new entrants (74.90% compared to 72.59%).

The following graph presents the proportion of offers with an actual monthly cost lower, equal orhigher than the basic recurring charges (excluding line rental) for each country. The proportionspresented below cover all offers, with the exception of bundles including mobile services.

Offers with di fferences between actual monthly cost and basic recurring charges

Proportion of offers per country, in %





0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

LU

MK

MT

NL

NO

PL

PT

RO

SK

SI

ES

CAL

COL

NY

SE

CH

TR

UK

EU15

NMS

non EU

EU27

Offers with dif ferences between the actual monthly cost and the basic recurring charges (followed)Proportion of offers per country

Many countries have a high proportion (>10%) of offers with an actual monthly cost lower

than the basic recurring charges. These countries are California, Colorado, Canada,Denmark, Estonia, Finland, FYROM, Germany, Ireland, Italy, Japan, Latvia, Malta, the

Netherlands, New York, Poland, Portugal, Romania, Slovenia, Slovakia, Sweden and Switzerland .On the contrary, countries in which there are no offers with a lower actual monthly cost are:Belgium, Cyprus, Iceland, Korea, Liechtenstein, Luxembourg, Spain and the UK.

Countries with a high proportion (>20%) of offers with actual monthly cost equal to basicrecurring charges are: Cyprus, Estionia, France, Hungary, Korea, Latvia and Lithuania. On theother side, the following countries have no offer for which the actual monthly cost is equal to thebasic recurring charges: Belgium, Colorado, Croatia, the Czech Republic, Finland, Germany,Iceland, Italy, Japan, Liechtenstein, Luxembourg, New York, Poland, Slovakia, Spain,Switzerland, Turkey and United Kingdom.

It can be observed that several countries have all offers, i.e. 100.0%, with a higher actualmonthly cost: Belgium, Iceland, Liechtenstein, Luxembourg, Spain and the UK. Countries with

Actual monthly cost < basic recurring charges Actual monthly cost = basic recurring charges

Actual monthly cost >basic recurring charges





a low proportion (< 60%) of offers in this category are: Colorado, Estionia, Japan, Latvia andLithuania.

Overall, NMS countries have a higher proportion of offers with an equal actual monthly cost(19.16%), and thereby a lower proportion of offers with a higher actual monthly cost (68.4%).The EU15 countries present proportions which are very similar to the non-EU countries.





0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

AT

BE

BG

CA

HR

CY

CZ

DK

EE

FI

FR

DE

EL

HU

ICE

IE

IT

JAP

KOR

LV

LI

LT

6 . 3 . 2 A VERAGE D I FFERENCE BETW EEN TH E ACTUAL M ONTH LY COST AN D THE

BAS I C RECURR I NG CHA RGES

The following graph presents the average proportional difference between the actual monthlycost (BIAC) and the basic recurring charges. The difference is calculated in percentageadditional cost of the actual monthly cost compared to the basic recurring charges. Thedifferences presented below cover all offers, with the exception of bundles including mobileservices.

Differences between the actual month ly cost and the basic recurring charges Average difference per country in % of basic recurring charges in EUR/PPP (VAT incl.)





-10% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

LU

MK

MT

NL

NO

PL

PT

RO

SK

SI

ES

CAL

COL

NY

SE

CH

TR

UK

EU15

NMS

non EU

EU27

Differences between the actual monthly cost and the basic recurring charges (followed)

Average difference per country in % of basic recurring charges in EUR/PPP (VAT incl.)

Difference between actual monthly cost and basic recurring charges

(excluding line rental)

Difference between actual monthly cost and basic recurring charges (including

line rental

Difference between actual monthly cost and basic recurring charges

(excluding line rental)

Difference between actual monthly cost and basic recurring charges (includingline rental

102,2%

-3,0%

-3,0%



436

The following table presents the differences between actual (BIAC) and advertised prices for eexcluding line rental or cable TV subscription from basic recurring charges, and for offers preseincumbents/new entrants, unmetered/metered offers and standalone/bundled offers (per bundle typ

Offers fromincumbents

Offers fromNew

Entrants

Unmeteredoffers

Meteredoffers

Standaloneoffers

Bundledoffers:

internet +Tel

Bundledoffers:

internet +TV

Austria 20% 65% 19% 185% 31% 91% 96% Belgium 9,1% 38,2% 19,7% 37,2% 5,5% 25,9% 32,8% Bulgaria 21% 7% 11% - 8% 25% 5% California 4% 7% 5% 6% 7% 7% 6% Canada 5% 3% 4% 4% 1% 8% 1% Colorado 2% -4% 2% -4% 2% -6% -6% Croatia 30% 24% 14% 39% 22% 35% 14%

Cyprus 33% 3% 17% - 14% 24% 21% Czech Republic 5% 19% 17% - 11% 34% 15% Denmark 15% 18% 12% 32% 16% 23% 6% Estonia 8% 22% 17% - 2% 32% -2% Finland 7% - 6% 29% 6% 32% -7% France 31% 23% 26% - 31% 23% - Germany 23% 27% 30% 17% 5% 37% - Greece 11% 23% 19% - 42% 12% - Hungary 26% 12% 14% 33% 9% 79% 14% Iceland 37% 23% - 32% 32% - 33% Ireland 19% 11% -4% 14% 15% 11% 4% Italy 70,8% 19,5% 10,3% 448,9% 105,9% 12,7% 31,1% Japan 0% 10% 3% - -10% 14% -10% Korea 10% 8% 9% - 0% 14% 3% Latvia 0% 18% 14% - 2% 36% 4% Liechtenstein 53% - 53% - 88% 19% - Lithuania 42% 8% 9% 40% 13% - 17% Luxembourg 37% 21% 25% 24% 20% 30% 4% FYROM 31% 19% 11% 25% 14% 41% 0% Malta 13% 13% 8% 26% 6% 16% -



437

Offers from

incumbents

Offers fromNew

Entrants

Unmetered

offers

Metered

offers

Standalone

offers

Bundledoffers:

internet +

Tel

Bundledoffers:

internet +

TV

Netherlands 10% 14% 11% - 6% 18% 1% New York 4% 7% 6% - 5% 3% 9% Norway 21% 29% 28% - 22% 25% 50% Poland -4% 33% 26% -25% 8% 53% 26% Portugal 23% 13% 13% 33% 0% 41% 6% Romania 39% 11% 30% - 13% 67% 0% Slovakia 70% 27% 20% 270% 29% 52% 19% Slovenia 30% 10% 16% - 11% 34% 12% Spain 49% 61% 57% 129% 52% 68% - Sweden 8% 9% 9% - -1% 19% 6% Switzerland 10% 31% 23% - 46% 27% 9%

Turkey 63% 30% 4% 52% 29% 70% 25% United Kingdom 84% 108% 88% 124% 69% 146% -

EU15 23,9% 29,1% 20,4% 65,9% 20,2% 36,6% 19,0%

NMS 25,7% 16,7% 17,9% 46,7% 11,3% 47,9% 11,7%

non EU 14,6% 18,0% 11,4% 25,2% 12,7% 24,7% 11,8%

EU27 24,9% 22,8% 19,0% 60,1% 14,9% 39,9% 14,0%

All 20,7% 21,5% 17,2% 38,7% 14,3% 34,3% 13,2%

Table 72: Average difference per country between the actual monthly cost (BIAC) and the basic recurring charges, in % of sign indicates that no offers corresponding to the category is available in that country).





The above graph and table show that differences vary a lot between countries.

In the United Kingdom, the average actual monthly cost is more than twice as high as asthe basic recurring charges (excl. line rental). This is due to the fact that most offersrequire a separate line rental and that fixed telephony is charged depending on the actualconsumption (in contrast to e.g. flat fee formulas).

Other countries with relatively high additional charges, i.e. over 35.0% are: Austria,Iceland, Italy, Liechtenstein, Spain and Turkey.

Countries for which the difference is relatively small (<10%), are California, Canada,Cyprus, Finland, Japan, Korea, Latvia, New York and Sweden. In one country, Colorado,the difference is negative (-3%), indicating that many discounts are included in the actualmonthly cost.

Overall, the average difference for the BIAC excl. line rental is 21.2% (compared to 22.5%

in BIAC 2012). The EU 15 average has the highest average additional cost (27.6%), thenon EU average is the lowest (16.5%).

Line rental is one of the factors explaining high differences between the actual monthlycost and the basic recurring charges. When considering line rental and cable TVsubscription fees as part of the basic recurring charges, a significant decrease (>10%) inthe difference can be observed in Austria, Liechtenstein, Spain and the United Kingdom.No or little change in the difference (<1%) appears however for: Bulgaria, California,Canada, Colorado, Croatia, Estonia, Finland, Korea, Latvia, Malta, the Netherlands, New-

York, Romania, Sweden and Switzerland.

Normalisation processes for additional internet access charges also explain some of the

high observed differences in the actual monthly cost and the basic recurring charges. Theactual monthly cost of metered offers is on average 38.7% higher than the basic recurringcharges, compared to 17.2% for unmetered offers.

Overall no major difference could be noted between incumbents and new entrants. At acountry level, incumbents tend to have a larger difference (i.e. at least two times larger)between the actual monthly cost and the basic recurring charges in Bulgaria, Cyprus,Hungary, Italy, Lithuania, Romania, Slovenia, Slovakia and Turkey. On the opposite, alower difference is observed in Austria, Belgium, Czech Republic, Estonia, Greece andSwitzerland.

Finally, services included in the bundle also influence the difference between the actual

monthly cost and the basic recurring charges: bundles including fixed telephone servicesclearly have a bigger difference between the advertised and actually paid prices (i.e. adifference of 34.3% for Internet + Tel and a difference of 23.4% for Internet + Tel + TV).



European Commission

Broadband Internet Access Cost (BIAC) 2013Luxembourg, Publications Office of the European Union

438 pages

N ISBN numberDOI: number

BROADBAND INTERNET ACCESS COST (BIAC) 2013

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