Brittney Warner Complaint

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    Brittney Warner

    January 27, 2009

    Paragraph Statement for Complaint LetterTechnical Writing

    The audience for my complaint letter is Comcast Cable, located in Minneapolis,

    Minnesota. I am writing this complaint letter to the customer service department. The

    complaint letter addresses my concerns as well as my unfulfilled expectations towardsComcast Cable services and their unprepared technicians. Furthermore, the letter

    addresses how the cable service has not been working properly and that this issue has

    been reoccurring. The strategy I plan to use is an informative approach to inform

    Comcast Cable of the problems I have endured over a short time period. Moreover, I aminforming Comcast Cable that the cable problems have occurred five times because of the

    unprepared technicians, company negligence, and the mere apathetic attitude from

    Comcast to actually fix the problem the first time.

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    Brittney Warner

    1011 Cromwell Avenue Apt. #2St. Paul, Minnesota 55114

    904.334.4630

    January 28, 2008

    Comcast CableCustomer Service and Feedback

    801 Plymouth Ave N, Minneapolis

    (612) 522-2000

    Subject: Consumer Complaint Letter

    Dear Comcast Cable:

    I am notifying you of the recent and ongoing dissatisfaction with your cable service as

    well as the lack of knowledge pertaining to installation, maintenance, and problemremediation that the technicians have exercised.

    I began the use of Comcast Cable services in May of 2007. Since the installation of the

    television boxes, the picture through the television screens has been broken and unclear.Also since the installation, I have contacted customer service five times for the same

    related problem. The following explains each complaint and the issues that occurred with

    the complaint due to the misinformed technicians.

    1. September 25, 2007; 12pm: Addressing the broken picture and connection. The

    service team arrived on September 28, 2007 at 3:00pm. They were unpreparedand did not fix the problem, which was located on the outside electric pole.

    2. November 16, 2007; 10:15am: The television box was not working. The service

    team arrived on November 16, 2007 at 3:00pm. The technician replaced the boxand it worked for a few months.

    3. March 21, 2008; The television box was not working. The customer service

    technician informed me that the box had been struck by lightning. I went to

    purchase another box.4. September 21, 2008; The picture was not appearing and it was broken. The

    technician arrived on September 29, 2008 at 4:00pm without the correct tools to

    fix the problem. The technician arrived the next day to fix the cable.5. November 4, 2008; The cable persisted with the same cable problem. The

    technicians informed me that the problem stemmed from the outside wires

    connected to the electric pole, which was 20 years old. Also, the technicians fixedthe inside wires and rewired them all.

    Currently, my cable is working, but there is not any guarantee that the cable will continue

    to work.

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    I would like a refund from Comcast Cable for any equipment I purchased related to the

    problem as well as a full refund of my bills on each month that my cable was not workingproperly. This request is reasonable considering the inconvenience I have endured as well

    as the companys misrepresentation they have displayed by not fixing the problem

    properly the first time.

    The previously mentioned concerns regarding Comcast Cable services and problem

    remediation describes my personal experience with the company. I am hopeful that myconcerns will be addressed in an appropriate and timely manner. If there are any

    questions regarding my response, please call.

    Sincerely,

    Brittney Warner

    Concerned Patron