brittany andrews resume 2016
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BRITTANY A. ANDREWS 110 WYATT ROAD, PACOLET, SOUTH CAROLINA 29372 864.205.4147 BRITTANDREWS@ICLOUD.COM GUEST SERVICES & EVENT MANAGEMENT Possessing executive level team management experience with consistent success. Self- motivated, quality-focused, and results-oriented professional, armed with outstanding communication and interpersonal skills. Innate ability to motivate and educate potential clients to advance with products and services. Always applying knowledge and skills in communications to fully maximize sales and marketing of a wide range of campaigns and events. PROFESSIONAL EXPERIENCE W Hotels Atlanta GA, USA Executive Meeting Specialist (Events and Meetings) 2013–2016 Liaison between all outside vendors and operational departments at W Atlanta Midtown Presided over the operations of all onsite planners to efficiently handle managers and client requests Directed the creation of banquet orders and weekly group resumes. Provide guidance and direction to personnel with proficiency in managing entertainment photography Coordinate and manage all site visits and tastings Responsible for the generation of all next day reports for the operational department executives Proficient in upselling menus and products Trained and proficient in all front desk welcome, check-in/out procedures. Recognized for excellence in management and audits and promoted rapidly within the company Westin Peachtree Plaza Hotel Atlanta GA, USA Service Express Operator 2012–2013 Answered and directed all external incoming telephone calls following Starwood’s telephone etiquette. Trained new employees with focus on corporate best practices to strengthen knowledge and expertise essential in delivering results Dispatched delivery, security, banquets, engineering, housekeeping and others to Service Express Attendants. Entered food orders into Micros system. Communicated special instructions to the kitchen and expediters. Responsible for Up-selling Room Service orders by telephone, posting, an settling the orders to client accounts. Answered guests’ questions and assisted them with their needs, ensuring all requests are followed through and completed. Handled all guests’ complaints and empowered to take action to resolve problems and increase guest retention. EDUCATION AND PAGE 1 OF 3
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Transcript of brittany andrews resume 2016
BRITTANY A. ANDREWS 110 WYATT ROAD, PACOLET, SOUTH CAROLINA 29372 864.205.4147 [email protected]
GUEST SERVICES & EVENT MANAGEMENT Possessing executive level team management experience with consistent success. Self-motivated, quality-focused, and results-oriented professional, armed with outstanding communication and interpersonal skills. Innate ability to motivate and educate potential clients to advance with products and services. Always applying knowledge and skills in communications to fully maximize sales and marketing of a wide range of campaigns and events.
PROFESSIONAL EXPERIENCE
W Hotels Atlanta GA, USA Executive Meeting Specialist (Events and Meetings) 2013–2016
Liaison between all outside vendors and operational departments at W Atlanta Midtown Presided over the operations of all onsite planners to efficiently handle managers and client requests Directed the creation of banquet orders and weekly group resumes. Provide guidance and direction to personnel with proficiency in managing entertainment photography Coordinate and manage all site visits and tastings Responsible for the generation of all next day reports for the operational department executives Proficient in upselling menus and products Trained and proficient in all front desk welcome, check-in/out procedures. Recognized for excellence in management and audits and promoted rapidly within the company
Westin Peachtree Plaza Hotel Atlanta GA, USA Service Express Operator 2012–2013
Answered and directed all external incoming telephone calls following Starwood’s telephone etiquette. Trained new employees with focus on corporate best practices to strengthen knowledge and expertise essential in
delivering results Dispatched delivery, security, banquets, engineering, housekeeping and others to Service Express Attendants. Entered food orders into Micros system. Communicated special instructions to the kitchen and expediters. Responsible for Up-selling Room Service orders by telephone, posting, an settling the orders to client accounts. Answered guests’ questions and assisted them with their needs, ensuring all requests are followed through and
completed. Handled all guests’ complaints and empowered to take action to resolve problems and increase guest retention.
EDUCATION AND CREDENTIALS
Event Management, enrolled C/O 2016U.S Career Institute United States Online
Event Coordination, Certificate of Completion, 2006For Always Events Atlanta, GA
Diploma in General Studies, 2006Broome High School Spartanburg, SC
COMMUNITY INVOLVEMENT
Guardian, the American Society for the Prevention of Cruelty to Animals (ASPCA)Volunteer, Greater Atlanta Food Bank
TECHNICAL ACUMEN
Microsoft Office Suite (Word, PowerPoint, Excel, and Access) ~ POSitouch Systems, Micros, ISAC, Lightspeed, Galaxy
PAGE 1 OF 2
BRITTANY A. ANDREWS 110 WYATT ROAD, PACOLET, SOUTH CAROLINA 29372 864.205.4147 [email protected]
PROFESSIONAL REFERENCES
Paula S. Wise | Global Event Manager | Coca-Cola CompanyPO Box 1734, Tec 154E | Atlanta, GA 30301 | USA Email: [email protected] P: 404.676.3756
Andrea Richardson | Owner | Jazzy Pawz1016 Howell Mill Rd NW | Atlanta, GA 30361 | USA Email: jazzypawzbyandrea@gmail .com P: 404.993.0210
James Green| Hotel Manager | W Atlanta -Midtown 188 14th Street NE | Atlanta, GA 30361 | USA Email: [email protected] P: 404.733.6980
Allison Kusic | Director of Food and Beverage | W Atlanta - Midtown 188 14th Street NE | Atlanta, GA 30361 | USA Email: [email protected] P: 404.733.6951
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