British Inter aces - · PDF fileInter aces Plus Treating phobias with virtual Reality...

28
65 • Winter 2005 British Group www.bcs-hci.org.uk Published by the British HCI Group • ISSN 1351-119X Human–Computer Interaction Inter aces Plus Treating phobias with virtual Reality Memorability and security of passwords And Gilbert Cockton’s Deflections Russell Beale’s opinions Alan Dix’s brain Robert St Amant’s tools John Knight’s book reviews HCI2005 reports, including The Conference Fringe Lowlights from the Purple Press HCI and the Older Population workshop

Transcript of British Inter aces - · PDF fileInter aces Plus Treating phobias with virtual Reality...

65 bull Winter 2005

British

Groupwwwbcs-hciorguk

1Published by the British HCI Group bull ISSN 1351-119XHumanndashComputer Interaction

Inter aces

PlusTreating phobias with virtual RealityMemorability and security of passwordsAnd

Gilbert Cocktonrsquos DeflectionsRussell Bealersquos opinionsAlan Dixrsquos brainRobert St Amantrsquos toolsJohn Knightrsquos book reviews

HCI2005 reports includingThe Conference FringeLowlights from the Purple PressHCI and the Older Population workshop

2 Interfaces 65 bull Winter 2005

contentsView from the Membership Chair

2 View from the Chair

3 Editorial

4 DeflectionsGilbert Cockton

5 Ambient technologiesRussell Beale

6 The brain and the webAlan Dix

8 Past present and a virtual futureChris Jackson

11 My PhDAndrew Laghos

12 Memorability and security of passwordsAlistair DN Edwards amp Helen Petrie

14 Experiencing designRobert St Amant

15 RAE responseRussell Beale

HCI2005

17 A PhD studentrsquos reflectionChris Creed

18 The FringeScotland overrun with micehellip

Celine Latulipe

19 The FringeWeapons of maths construction

Will Thimbleby

20 HCI and the Older Population workshopAnna Dickinson amp Francis Allen

22 The Purple Press

24 Interfaces reviews

28 HCI Executive contact list

In the immortal words from Love Story (and that IS showingmy age) lsquoWhere do I beginrsquo Having done some research(looked at what others have done with this column) itappears that what is required is an intro to me an intro to myideas and some insight into whatever it was that got me intothis post

I am currently working at the University of CentralLancashire (UCLAN) in Preston having arrived at this placevia teaching in further education (IT and Computing) andteaching in secondary schools (Maths) When I first beganwork at UCLAN it was as a programmer and I taughtamongst other things assembly language programming andalgorithmic problem solving An interest in childrenrsquoslanguage (I have four children) and a particular interest inspeech and recognition technology lead me to consider a PhDin recognition technologies and children and after someforays into speech recognition I settled on handwritingrecognition and began a twilight existence that many of youwill be either enduring or recalling as you read this column

It was the PhD that put me into HCI my supervisorsuggested that teaching HCI would be a good move as itwould bring me up to speed with the subject area So that iswhat I did and now five years on the PhD is finished I nowteach three different HCI courses and inevitably the childrenhave grown up some

In the course of doing my doctoral research I co-foundedthe Child Computer Interaction (ChiCI) group within theDepartment of Computing at UCLAN and have recentlymoved my offices into the ChiCI building and am planningloads of fun stuff in our soon to be opened play lab Mycurrent lsquopassionsrsquo are pen computing (including handwritingrecognition) text input and child computer interaction and Ihave several academic publications in these areas as well asseveral lsquorantsrsquo

So how did I get to be the new membership chair Wellthat is a relatively long story that began in Sunderland (myfirst BCS-HCI Conference where I was remarkably welltreated by the lsquogurusrsquo despite knowing very little about suchmysteries as task analysis and GOMS) and possibly had amoment in Bath (when I recall sitting with AdrianWilliamson and talking about membership and things) andended in Edinburgh (when I got the call) My plans for therole are quietly ambitious the usual things like double themembership statistics double the member benefits anddouble the member engagement all come to mind but on amore realistic note it is the case that the organisation needsto expand rather than contract that we need to offer value formoney and that we need to have an interested membership

In a world where most people in the West are money richand time poor I consider myself to be enthusiasm rich andorganisation poor I was once advised by a Head of Depart-ment to avoid all things admin as it was not my forteHowever knowing my own limitations and strengths I hopeto be able to add something to the three remits outlinedabove whilst also being able to offer some fresh ideas into theexecutive pot

Mail me at jcreaduclanacuk

Janet C ReadUniversity of Central LancashirePrestonjcreaduclanacuk

3Interfaces 65 bull Winter 2005

RIGHT TO REPLY

Make Interfaces interactive We invite you tohave your say in response to issues raised inInterfaces or to comment on any aspect of HCIthat interests you Submissions should be shortand concise (500 words or less) and whereappropriate should clearly indicate the articlebeing responded to Please send all contributionsto the Editor

Deadline for issue 66 is 15 January 2006 Deadline for issue 67 is 15 May 2006 Electronic versions are preferredRTF plain text or MS Word via electronic mail or FTP (mail fionadixhiraethcom for FTP address) or on Mac PC disks butcopy will be accepted on paper or fax

Send to Interfaces co Laura Cowen Mail Point 095 IBM United Kingdom Laboratories Hursley Park WinchesterHampshire SO21 2JNTel +44 (0)1962 815622 Email laurajcowenyahoocouk

and copy email submissions to Fiona Dix Interfaces production editor email fionadixhiraethcom

PDFs of Interfaces issues 35ndash64 can be found on the B-HCI-G web site wwwbcs-hciorgukinterfaceshtml

Interfaces welcomes submissions on any HCI-related topic including articles opinion piecesbook reviews and conference reports The nextdeadline is 15 January but donrsquot wait till then ndashwe look forward to hearing from you

NEXT ISSUE

with thanks to commissioning editorsInterfaces reviews John Knight JohnKnightuceacukMy PhD Martha Hause mlhausedslpipexcom

To receive your own copy of Interfaces join the BritishHCI Group by filling in the form on page 27 and sending itto the address given

Photo credits cover top Laura Cowen right Rene Kellerbottom Haliyana Khalid p3 Laura Cowen p16 DeanMohamedally Konstantinos Koukouletsos Haliyana KhalidMarc Fabri Laura Cowen p19 Harold Thimbleby p20 JoyGoodman p22ndash23 Laura Cowen

Editorial Laura Cowen

Laura Cowen is a Technical Writer atIBM Software Development Laborato-ries near Winchester Hampshire Shepreviously worked as a UsabilityResearcher for an information designcompany in Milton Keynes whichincluded a very brief semi-academiccareer in eye movement and usabilityresearch

Laura Cowen

Laura Cowenlaurajcowenyahoocouk

As HCI2005 was a computing-related conference and as I wasthere as Press it seemed appropriate to take along mywireless laptop so that I could report on the conference lsquoas ithappenedrsquo Rather than having the inconvenience of findingand logging on to strange lab computers all week I had theback-breaking inconvenience of lugging around a laptop (andpower adaptor) instead

On the first day an overly optimistic Student Volunteergave me my WIFI user name and password and said ldquojustswitch on your notebook and itrsquoll try to connectrdquo Irsquom not surethat wireless ever tries anything that helpful And it didnrsquot

Still I can proudly say that I beat the technology I workedout a convoluted process to copy files from my laptop to mydigital camerarsquos flash card (for which I fortunately had a USBcard-reader) and from there to one of the dumb Internet

terminals on which I could open or upload (but not edit) thefiles through the Web browser A stunning example ofhumanndashcomputer interaction

As a result this issue of Interfaces can report back on theconference look at some of the innovative projects demon-strated at the Conference Fringe and of course reveal thetrue conference experience as told by The Purple Press

Aside from conference coverage this issue also contains afascinating review of the research into using virtual reality totreat phobias and a calculation (courtesy of Alan Dix) of theinformation capacity of the human brain and the webFinally this issue welcomes John Knight the new editor ofthe revamped book reviews column Interfaces Reviews Thisissue the theme is Art Design and Technology future issueswill take on a range of themes from Games to InformationArchitecture If yoursquore interested in reviewing books forInterfaces Reviews please get in touch with John

4 Interfaces 65 bull Winter 2005

DeflectionsYou canrsquot burst seams if no-one will wear the clothes Gilbert Cockton

Gilbert Cockton is Research Chairin HCI and Chair of InteractiveDigital Media in the School ofComputing and Technology at theUniversity of Sunderland Hecurrently directs NITRO a pound36Mcollaboration between fouruniversities to provide access toexpertise and facilities for digitalcompanies in north east EnglandGilbert was recently awarded aNESTA fellowship for his work onvalue-centred design

The first lsquoDeflectionsrsquo was my reply to an ACM InteractionslsquoReflectionsrsquo column Interactions doesnrsquot go for rights to reply(OKCancel September 3rd) but I insist now that if YvonneRogers wants such a right she can have my next column

HCIrsquos founders believed in the power of psychology TheSoftware Psychology Society co-organised the first CHIconference (one of its activists was Ben Shneiderman) CardMoran and Newellrsquos 1983 book looked to save computing viapsychology lsquoOur purposehellip is to help lay a scientific founda-tion for an applied psychology concerned with human usersof interactive computer systemsrsquo (p vii) I have no nostalgiafor Yvonne and my PhD student decade where HCIrsquos lsquomis-sions goals and methods hellip were well-establishedrsquo (Interfaces64 p8) As an ex- secondary school teacher with an Educa-tion degree I was horrified at the state of HCI in 1983 Withprofessional experience applying inter-disciplinary humanscience I knew that simply adding experimental CognitivePsychology to Computer Science could never yield anadequate design science for interaction

Card et al did not fix the mission goals and methods ofHCI for long Their colleague Lucy Suchman saw sociologyas HCIrsquos saviour which was mundane to me after an under-graduate diet that included sociology of knowledge sociolin-guistics and teacherndashpupil social interaction HCI needed abroader interdisciplinary basis for design The first HCI PhDto win the UK CPHCrsquos Distinguished Dissertation prizeEamonn OrsquoNeillrsquos thesis took a linguistically inspired ap-proach to developer-user interaction Expanding the H inHCI beyond Cognitive Science was clearly central to this Butalready Cooper and Bowers had drawn on Foucaultrsquossociology of knowledge to explore how the HCI disciplineused boundaries to exercise control Yvonnersquos quest for newboundaries around an expanded HCI echoes Foucault whounfortunately was no fan of academic disciplines

So when Yvonne opened her Interfaces article with lsquoThefield of humanndashcomputer interaction is bursting at theseamsrsquo my first reaction was lsquoand itrsquos still not fat enoughrsquoYvonnersquos image of an obese HCI bursting at the seamssuggests that only a XXL shell suit can cover us now protect-ing our modesty but bestowing no dignity This connectswith the most recent failure to promote debate within theconfines of SIGCHIrsquos Interactions In one corner Susan Drayand David Siegel have concerns similar to Yvonnersquos that theseams between ethnography and usability are unravelling Inthe other corner Bill Buxton sees a pile of clothes on the floorwith nothing inside (he actually talks about glue not seamsbut I wonrsquot mix metaphors) Whatever the wrongs and rightsof reply for Interactions (my sympathies are with Susan andDavid) Irsquom with Bill on the actual argument Wersquore lookingin the wrong place for either a holistic focus or disciplinaryfoundations of an ever expanding HCI The best thing thatHCI can do is to disappear and to reconstitute itself as a part of aDesign discipline for interactive artefacts focused on the humansources and achievement of design success and the humanconstraints that diminish success when carelessly ignored

Translating my lsquoUsability is dead long live Product Valuersquopolemic (wwwusabilitynewscomnewsarticle1638asp )into the clothes metaphor this argued for dropping the pants

[sic] of simple minded usability I now realise that not just thepants should come off but like Yvonne I couldnrsquot quite clearout my wardrobe All Yvonne needs to keep is the (Wo)Menin Black look of Interaction Design with its more sensible cutaround lsquowhat gets designedrsquo Established HCI is the oppositeof the Emperorrsquos New Clothes While he had no clothes ourclothes have no emperor because wersquove made none to fitanyone yet To do that we must measure up an Emperor TheEmperor (Empress) is Design and until we make clothes forour new boss what we have will still be shredded by poten-tial customers Yvonne knows this though Her full call for amajor rethink is easily found (Google with Rogers NewTheoretical Approaches) and in it she states

a different frame of reference is needed ndash onewhich focuses more on the process of design andhow hellip different kinds of designers hellip want to besupported In addition a quite different helliprelationship between researchers and designers isneeded hellip working more as partners collaborat-ing together

Yoursquore dead right Yvonne but please stop talking ofmanaging lsquothe rapidly expanding field of HCIrsquo and considerreframing our whole enterprise as one of providing effectivesupport for Design You can have my next column to expandon your above words And so can Susan David and Bill

Card SK Moran T and Newell A The Psychology of Human-ComputerInteraction Lawrence Erlbaum Associates 1983

Cheng K Opinions Anytime Anywhere OK-Cancel September 3rd 2005wwwok-cancelcomarchivesarticle200509opinions-anytime-anywherehtml

Cooper G and Bowers J ldquoRepresenting the User Notes on the DisciplinaryRhetoric of HCIrdquo in Thomas P (ed) The Social and Interactional Dimensionsof HumanndashComputer Interfaces Cambridge University Press 1995

OrsquoNeill E UserndashDeveloper Cooperation in Software Development Building CommonGround and Usable Systems Springer Verlag 2001

Shneiderman B No members no officers no dues A ten year history of thesoftware psychology society SIGCHI Bulletin 18(2) 14ndash16 1986

Suchman L Plans and Situated Actions The Problem of Human-machine Communi-cation Cambridge University Press 1987

Gilbert CocktonUniversity of Sunderlandgilbertcocktonsunderlandacuk

5Interfaces 65 bull Winter 2005

Ambient technologies Russell Beale

Russell Beale leads theAdvanced Interaction Groupin the School of ComputerScience at the University ofBirmingham His researchfocus is on using intelligenceto support user interactionBefore returning full time toacademia and research in2003 he co-founded ran orworked for various internet-related companies

Ambience is the new black As the child of ubiquitouscomputing and artificial intelligence it inherits a strongtradition of innovation and discovery and some darkerfamily secrets of over-hype and public disenchantmentAmbient technologies offer us the vision of quietly intelligentsystems understanding our needs and requirements andunobtrusively offering us support and technological enhance-ment whenever and wherever we need it

For many different researchers ambient technology meansdifferent things For me itrsquos a term that encompasses a lotbut the provision of appropriate subtle technical support ineveryday activities is central to it For this there has to be adeep technical infrastructure of distributed computing accessand security controls wireless communication of numeroussorts device discovery and resource management with theadded frisson of charging models and e-commerce systemsthat could be overlaid to provide a commercially interestingangle And hidden the ghost in the machine is the necessaryAI to understand and infer to filter and choose to directand support allowing the environment to play an active rolein supporting the user Itrsquos not about direct manipulation anylonger itrsquos about subtle facilitation

One of the appealing characteristics of ambient intelli-gence is that it doesnrsquot have to make the exaggerated claimsof its parents It requires only appropriate intelligence ratherthan artificial intelligence to perform remarkable feats ofsupport By this I mean that relatively simple AI ap-proaches can be used to give quantum leaps forward insupport and system understanding In a similar way net-working a variety of common-or-garden technologies allowsthem to provide a reasonable imitation of pervasiveness andallows them to support users in many different situations

For example wersquove recently been working on supportingsocial interaction using smartphones The aim is to helppeople interact better with each other not with the underly-ing technologies We have developed a number of different

systems ranging from dating services and joke-telling overBluetooth to public display spaces with general news viewsand comment which can be interacted with using SMS andWAP as well as WIFI PDA and laptops

Systems run on mobile phones on PDA screens appear-ing in public spaces on peoplersquos doors on their web pagesand in their pockets And all this is done with existingtechnologies that most users have access to in their homesoffices and personally In general they didnrsquot really need asmartphone ndash any standard one would do Nothing new orwhizzy has had to be invented and the AI used has notbeen particularly clever But it provides summaries of thenews shows which topics people like to chat about matchesup the lovelorn and the randy provides gossip and informalchat ndash and all of these help to improve group cohesivenessincrease conversation and generally support the engagementof people with each other

If ambient technologies can avoid the hype then they maybecome the next frontier for really interesting HCI researchWell not HCI more HHIMT ndash humanndashhuman interactionmediated by technologies But maybe thatrsquos hype too

Call for Abstracts

International Design and Engagability Conference 2006Idec 3 will bring together artists designers researchers and organisations

that focus on providing accessible usable and engaging products and services

bull Interactive artsbull Performancebull Product Designbull Industrial designbull Visual Communicationbull Aestheticsbull Three Dimensional Designbull Gamesbull E-commercebull E-healthbull Mobile Computingbull Mobile Mediabull Public displays and Kiosks

Email submissions to johnknightuceacukby 22 December 2005

Long Papers250 word abstract

Short Papers250 word abstract

Posters250 word description

Interactive Experiences250 word description

bull Locative mediabull Intranets Extranets and the

Internetbull Humanndashcomputer Interactionbull Location-based servicesbull New media and the Webbull Rich and virtual environ-

mentsbull Value sensitive design and

ethicsbull Virtual and augmented reality

Themes Submissions

6 Interfaces 65 bull Winter 2005

Some years ago I did some back of the envelope calculations onwhat it would take to store an audio-visual record of yourcomplete life experiences [1] The figure was surprisingly smalla mere 300 MB per year Furthermore given that storage ca-pacity is currently doubling approximately every 18 monthsand extrapolating (not totally unreasonably) the space requiredfor this is decreasing rapidly For a baby born today by thetime they are 70 their complete life experiences will take nomore than a grain of dust to store ndash sneeze and its gone

Of course this is about recording video and audio that comeinto the body ndash what about what is inside our heads

Our brains contain about 20 billion neurons each connectedto between 1000 and 10000 others It is commonly assumedthat our long-term memories are stored in this configurationboth what is connected to what and the strength of thosesynaptic connections [2]

If this is the case we can calculate the maximum informa-tion content of the human brain One way to envisage this is asan advanced brain scanner that records the exact configurationof our neurons and synapses at a moment in time ndash how muchmemory would it take to store this

For each neuron we would need to know physically whereit is but these xyz coordinates for each neuron turn out to bethe least of the memory requirements needing a mere 90 bitsto give us a one in a billion accuracy for each coordinate Thatis about 120 MB for all the neurons

The main information is held as noted in what is con-nected to what To record this digitally we would need tohave for each of the 5000 synapses of each neuron a lsquoserialnumberrsquo for the neuron it connects to and a strength Given 20billion neurons this serial number would need to be 35 bitsand so if we store the synapse strength using 5 bits(0ndash31) this means 40 bits or 5 bytes per synapse so 25000bytes per neuron and 500 thousand billion bytes for the wholebrain state

That is the information capacity of the brain is approxi-mately 500 terabytes or half a petabyte

It is hard to envisage what half a petabyte is like in terms ofinformation capacity One comparison would be with a booksThe Bible (a big book) takes about 45 MB to store so ourbrainrsquos capacity is equivalent to a billion bibles about thenumber that stacked floor to ceiling would fill a medium-sized church

For a more computational comparison the Internet Archiveproject (wwwarchiveorgaboutaboutphp ) stores dumps ofthe Web donated by Alexareg (wwwalexacom) an internetrecommender and search company These dumps are used forthe lsquoWayback Machinersquo (wwwarchiveorgwebwebphp )which enables you to visit lsquooldrsquo websites [3] The current datacomprises about 100 terabytes of compressed data Theuncompressed size is not quoted on the archiveorg web sitebut assuming a compression factor of around 30 and alsonoting that the dump will not be complete we can see thecurrent web has a similar level of information capacity (butmore in lsquodatarsquo and less in link interconnections) as the brain

As an alternative way to lsquosizersquo the web consider thatGoogletrade currently (August 2005) indexes about 8 billion pages

assuming this is perhaps half the total accessible pages andthat each Web page including images averages 40KB [4] weget 640 terabytes just over half a petabyte

This is not to say the web is brain-like (although it has somesuch features) nor that the web in any way emulates the brainbut sheer information capacity is clearly not the defining fea-ture of the human brain

In order to store data such as movies the Internet Archiveproject has designed a low-cost large-scale storage unit calledthe Petabox [5] Large 19 inch racks store 100 terabytes of dataeach so that 5 tall racks or 10 smaller filing-cabinet-sized rackswould store the 500 terabytes of our brain In principle if youhad a brain scanner that could map our neuron connections wecould store these in a small machine room hellip then perhapsthrough nano-technology one could restore the patterns like abrowser back button after a bad day hellip

If such far-fetched technology could exist it would meanpeople could effectively lsquoforkrsquo their lives have multiple streamsof memory that share beginnings but have different experi-ences thereafter time-sharing the body hellip sounds like goodscience fiction

Our brains are not just passive stores of information butactively changing Discussions of the power of the massiveparallelism of the brainrsquos thinking compared with the blindinglyfast but blinkeredly sequential single track of electronic com-putation is now passeacute However having noted that the infor-mation capacity of the brain is not that great what about thecomputational capacity ndash how does it rate

At a simplified level each neuronrsquos level of activation isdetermined by pulses generated at the (1000 to 10000) synapsesconnected to it Some have a positive excitatory effect someare inhibitory A crude model simply adds the weighted sumand lsquofiresrsquo the neuron if the sum exceeds a value The rate ofthis activity the lsquoclock periodrsquo of the human brain is approxi-mately 100Hz ndash very slow compared to the GHz of even ahome PC but of course this happens simultaneously for all 10billion neurons

If we think of the adding of the weighted synaptic value as asingle neural operation (nuop) then each neuron has approxi-mately 5000 nuops per cycle that is one mega-nuop per sec-ond In total the 20 billion neurons in the brain perform 10peta-nuops per second

Now a nuop is not very complicated a small multiplicationand an addition so a 1 GHz PC could manage perhaps toemulate 100 million nuops per second Connected to the Internetat any moment there are easily 100 million such PCs that is acombined computation power of 10000 million million nuopsec hellip that is 10 peta-nuops hellip hmm

Again one should not read too much into this the level ofinterconnectivity of those 100 million PCs is far weaker thanour 20 billion neurons good for lots of local computation (howmany copies of Internet Explorer) but poorer at producingsynchronised activity except where it is centrally orchestratedas in a webcast In our brain each neuron is influenced by 5000others 100 times a second If we imagined trying to emulatethis using those PCs each would require 10MB per second ofdata flowing in and out (and in fact several times that for

The brain and the webA quick backup in case of accidents

7Interfaces 65 bull Winter 2005

routing information) but more significantly the speed of lightmeans that latencies on a global lsquobrainrsquo would limit it to nomore than 10 cycles per second

For an electronic computer to have computational powereven approaching the human brain it would need those 10million PCsrsquo computation much more closely situated hellip per-haps Bejing in a few years time hellip or even Japan

And talking of Japan hellipLetrsquos recap the computation of the brain is about 10 peta-

nuopsec The speed of supercomputers is usually measuredin flops floating-point operations per second A nuop is actu-ally a lot simpler than a floating-point operation but of courseour brains do lots of nuops However supercomputers arecatching up The fastest supercomputer today is IBMrsquos BlueGene computer hitting a cool 1368 tera-flops still a couple oforders of magnitude slower than the 10 peta-nuop brain butJapan has recently announced it is building a newsupercomputer to come online in March 2011 How fast Guesshellip yoursquore right ndash 10 peta-flops [6]

Philosophers of mind and identity have long debatedwhether our sense of mind personhood or consciousness areintrinsic to our biological nature or whether a computer sys-tem emulating the brain would have the same sense of con-sciousness as an emergent property of its complexity [7] hellip weare nearing the point when this may become an empiricallytestable issue

Of course this does not mean that the web or a new super-computer in some way is like or equal to the human mindWhat it does mean is that the specialness of the human brain isnot because of simple capacity or speed If size were all thatmatters in cognition we have already been beaten by our owncreations Really the specialness of our minds is in their organi-sation and the things that make us human beyond simpleinformation compassion pain heroism joy ndash we are indeedfearfully and wonderfully made

notes and references1 A Dix (2002) the ultimate interface and the sums of life Interfaces issue 50

Spring 2002 p 16 httpwwwhcibookcomalanpapersdust2002

2 There is some debate whether the glial cells powerhouses for the neuronsthemselves are part of the brainrsquos memory process These are about 10 timesmore numerous than neurons but do not have a similar level of intercon-nection so would not add significantly to the total capacity

On the other side it is certainly the case that neurons do not operate totallyindependently but instead are in larger loosely defined assemblies This isimportant if one neuron or one synapse breaks we do not lose anyidentifiable item of memory instead the memory structure is moreredundantly stored This means that the actual information capacity isprobably several orders of magnitude smaller than the 05 petabyteestimate

3 The Internet Archive was founded in order to preserve digital repositoriesin the same way as a traditional historical archive preserves documents andartefacts As well as the web itself the project is producing archives of audioand video materials httpwwwarchiveorg

4 My own lsquopapersrsquo directory contains approx 180 html files comprising 23MB and a further 800 files (jpeg gif pdf etc) totalling a further 73 MB of

which the images are about 47 MB That is an average of around 13KB ofhtml text per web page and a further 27KB of images and nearly 400KB ofadditional material Looking just at a web page including images this isabout 40KB per page

5 The Petabox was designed for the Internet Archive project particularly asthe archive expanded into audio-visual materials A spin-off companyCapricorn Technologies is also selling Petabox products commerciallyhttpwwwarchiveorgwebpetaboxphp

6 The Guardian Tuesday July 26 2005 p 3 lsquoHow 10 quadrillion sums asecond will make computer the worldrsquos fastestrsquo Justin McCurryhttpwwwguardiancoukinternationalstory0153600600html

7 See John Searlersquos The Mystery of Consciousness for an overview of severalpositions on the relationship between brain and consciousness although dobeware ndash Searle is better at noticing the weaknesses in other peoplersquosarguments than his own Whilst there is little stomach in modern philoso-phy for non-corporeal mindsoulspirit as part of theoretical accounts ofconsciousness some do look at quantum effects to explain some of theamazing qualities of the human mind For example Penrose postulateswhether the tiny cytoskeletons within cells have a role If this were the caseand superimposed quantum states were a significant issue in the brainrsquosoperation the figures in this article would have to be multiplied enor-mously or maybe infinitely

However the broader tendency is to assume that our consciousness is aproperty of the more traditionally understood biological activity of neuronsSome such as Dennett would expect that a simulation of the brain wouldhave the same level of consciousness as a living brain However it could besaid that Dennett sees our experiences of consciousness and being as a kindof misapprehension or misinterpretation anyway Searle himself argues thata non-biological mind would be different hellip but the arguments end inmutually refererential cycles At heart is the issue of lsquoqualiarsquo the actuallsquofeltnessrsquo of things rather than the computational responses we have tostimuli

8 For web links related to this article httpwwwhcibookcomalanpapersbrain-and-web-2005

Alan Dix

Alan DixLancaster Universityalanhcibookcom

Alan Dix is Professor ofComputing at LancasterUniversity As well as co-writing a well known textbookin HCI he is interested andhas worked in most areas ofHCI many areas of computinghellip and anything else he hasnoticed along the way His firstlove is mathematics butnowadays hersquos more likely tobe found considering thedesign of ubiquitous technol-ogy and situated displayspondering the cognition of

creativity discussing the relationship between arts and technol-ogy or hacking the odd intelligent internet tool

8 Interfaces 65 bull Winter 2005

Exposure therapy is considered to be the treatment of choice tocure specific phobias a condition that affects approximately10 of US population at some point in their life (DSM-IV1994) However only 15 of suffers seek this treatment whenit is administered in vivo (in a real-life situation) This articledescribes a history of exposure therapy as well as the intro-duction of virtual reality as the new medium of an old tech-nique Short and long-term efficacy results are described alongwith limitations of the two mediums

What is a phobiaDSM-IV states that the lsquoessential feature of a Specific Phobia ismarked and persistent fear of clearly discernible circumscribedobjects or situationsrsquo (p 405) These fears can take the form ofan aversion to animals types of environments blood injuryand injections or certain situations eg flying the results ofwhich can lead to anxiety attacks and avoidance of the fearedstimulus It is estimated that approximately 10ndash113 of citi-zens in the US develop a specific phobia at some point in theirlife (Magee Eaton Wittchen McGonale amp Kessler 1996 DSM-IV 1994)

Is there a treatmentThe most widely researched and proven treatment of a spe-cific phobia is exposure therapy (Marks 1987 Ost 1989) Theprocess involves repeated progressive exposure to an anxietyproducing stimulus until the patient is able to stand next to oreven touch the feared object for example a person who isafraid of spiders would be placed at the opposite end of a roomto a caged spider and instructed to move closer in stages

Even though the patients are treated in vivo exposuretherapy has been shown to work for many phobia types in-cluding claustrophobia (Speltz amp Bernstein 1979) spider pho-bia (Miltenberger Wright amp Fuqua 1986) and agoraphobia(Hafner amp Ross 1983) The procedure can last for a period ofdays weeks or even months but has also shown success whenphobic patients receive as little as one three-hour exposuresession (Ost 1996) In fact Ost (1996) found in a one-yearfollow up study that 70 to 90 of patients still showedlsquoclinically significant improvementrsquo (p 713)

Despite the success of in vivo exposure therapy less than15 of all sufferers request treatment (Argas Sylvester ampOliveau 1969 Magee et al 1996) But why is this when thesuccess rate is so high One possible explanation is that pa-tients may be too afraid of their feared object or environmentto contemplate being exposed to it in reality 25 of patientswho start in vivo exposure therapy drop out of the treatmentfor the above reason (Marks 1992)

Second there is an issue of confidentiality Patients withacrophobia or claustrophobia when treated in vivo have to beexposed to public environments where people can see thembeing treated Thirdly the cost of in vivo exposure can beexpensive Attempting to cure a fear of flying in vivo can accu-mulate many costs and problems for the therapist HodgesRothbaum Watson Kessler amp Opdyke (1996) detailed howgetting to an airport renting a jet and supervising the therapycan be an expensive time-consuming task

Virtual reality a new medium for an oldtechniqueVirtual reality (VR) is not a new technology it was first devel-oped by Sutherland (1968) who showed how three-dimen-sional images could be presented through a head mounteddevice However due to the previously high costs it is onlywithin the last decade that VR has been widely availableWhen applied to exposure therapy the only aspect that changesfrom in vivo is that patients lsquoexperiencersquo their dreaded stimulithrough a VR system

According to Emmelkamp et al (2002) there are many ad-vantages to using VR that solve the problems associated withexposure in vivo For certain phobias (eg fear of flying) theone-off cost of buying a VR system is cheaper than physicallytaking each patient to the airport and arranging the flight Italso addresses the problems of confidentiality and patient drop-out because they are treated in a virtual world where theobjects and locations arenrsquot real

This however is the first hurdle that virtual reality expo-sure therapy (VRET) needs to overcome If a patient knowsthat the objects in their feared environment are not real butvirtual they should be able to encounter them without anyanxiety making the whole process obsolete Only if VR pro-duces responses in the patient can it be considered a viabletechnique to treat phobias

Can VR elicit responses in the patientIf VR is to be used as a treatment for phobias then it must beable to elicit a response from phobic patients Botella et al(1998) report the findings of a case study involving a 43-year-old female with severe claustrophobia The patient receivedeight 45-minute sessions of VRET during which she was askedto report her anxiety level every five minutes using the Subjec-tive Units of Discomfort Scalersquo (SUDS see Wolpe 1969) Ahigh rating on this scale in the first session demonstrated thepatientrsquos adverse reaction to the virtual environment (VE)which persisted till the sixth session Similar case study find-ings have been reported by Carlin Hoffman amp Weghorst (1997)and Wald amp Taylor (2000)

The finding that patients are subjectively affected by VR isan important one but do they also produce physiological re-sponses to the medium For VRET to be assessed objectivelyphysiological data is vital Jang et al (2002) found that even fornon-phobic patients being placed in stressful virtual environ-ments (VEs) can cause changes in skin resistance skin tem-perature and heart rate In a similar study Meehan InskoWhitton amp Brooks (2002) used traumatic VEs to assess thephysiological measures of presence (the sense of actually be-ing in the virtual world) They were able to show that theabove measures can be used as lsquoreliable valid multi-levelsensitive and objective measures of presencersquo for VEs (p 650)It can therefore be assumed that exposure therapy using VR isplausible

Is VRET effectiveNevertheless just because VR can produce both subjective andobjective responses doesnrsquot guarantee it will be an effective

Past present and a virtual futureTreating phobias with exposure therapy

9Interfaces 65 bull Winter 2005

treatment Several case studies including the ones mentionedabove have attempted to prove that it does Botella et al (1998)showed that VRET was sufficient to reduce their patientrsquosclaustrophobia Carlin et al (1997) did the same with spiderphobia in 3 weeks single cases of acrophobia and fears ofdriving and flying have also been treated using the technique(Rothbaum et al 1995 Wald amp Taylor 2000 North amp North1997 respectively) In all cases after treatment patientsrsquo anxi-ety to their feared stimulus had reduced to within normalnon-phobic levels

Garcia-Palacios et al (2002) attempted to add weight tothese findings by employing an experimental design whichincluded a waiting list control group Twenty-three spider-phobic participants were assigned to either the VRET condi-tion or placed on a waiting list (control condition) Participantscompleted several measures both before and after treatmentincluding a fear of spiders questionnaire and a behaviouralavoidance test (BAT) No differences were found between thetwo conditions for pre-treatment scores however 83 of par-ticipants in the treatment condition showed clinically signifi-cant improvement after VRET None of the waiting list condi-tion achieved the same feat

Hoffman Garcia-Palacios Carlin amp Botella (2003) also foundthat VRET significantly improved participantsrsquo fears of spideron both subjective and objective measures as well as beingmore effective than a waiting list condition Similar resultshave been shown in participants suffering from acrophobia(Emmelkamp et al 2002 Krijn Emmelkamp Biemond Wildede Ligny Schuemie amp van der Mast 2004)

In terms of the long-term benefits several studies havereported the effects of treatment persisting for up to 6 months(Botella et al 1998 Emmelkamp et al 2002 Krijn et al 2004)Botella Osma Garcia-Palacios Quero amp Banos (2004) furtheredthese findings showing that the effects of VRET for fear offlying remained after one year The most conclusive resulthowever came from Weiderhold amp Weiderhold (2003) whoshowed that 100 of patients in one VR condition and 80 inanother had still not relapsed after 3 years Only 10 in theimaginary exposure therapy (where patients simply have toimagine that feared object) showed the same

Virtual reality vs in vivo exposure therapyThese results empirically support the efficacy of VRET butalmost identical findings have been shown using in vivo expo-sure (eg Speltz amp Bernstein 1979 Hafner amp Ross 1983) Bothare able to treat specific phobias to a very high standard withthe results persisting for many years although in the case ofVRET more research is required to support and strengthen thisclaim

In terms of their effects it appears the two techniques areequally matched However the willingness of people to at-tempt in vivo exposure is very low only 15 in fact (ArgasSylvester amp Oliveau 1969 Magee et al 1996) Garcia-PalaciosHoffman Kwong Tsai amp Botella (2001) assessed which of thetwo procedures participants with a fear of spiders preferredWhen asked to choose between multi-sessions of either in vivoor VR exposure therapy a resounding 81 chose VR Even

when the participants were given the choice between a singlesession in vivo and multi-sessions with VR they again chosethe VR option (89)

These results show that people are more willing to undergoexposure therapy when VR in used as opposed to in vivoexposure indicating that VRET could be the successor for invivo exposure VRET solves the problems associated with lsquotra-ditionalrsquo exposure therapy has just as high success rates andis preferred by the people that need it most phobic patients

However it would be wrong to end this article withoutreporting a few of the problems faced by VRET Primarily VRcan have secondary effects If the images shown to the patientduring VRET donrsquot match their movements there can be visuo-motor aftereffects that cause disorientation uncoordinatedmovements or dizziness (Anstis 1995 Durgin amp Pelah 19981999) Even the smallest of disparities between the two canlead to these effects and when this is combined with theamount of time patients are immersed in a virtual world theaftereffects can accumulate (Jackson 2004)

Secondly the cost of VR is still relatively high putting thetechnology out of reach of the therapists who could make useof it Nonetheless recent research has shown that VR run usinga standalone desktop PC can be as effective as more expensivesystems in treating phobias (Krijn et al 2004)

Conclusions and the futureExposure therapy is considered to be the lsquogolden standardrsquo forthe treatment of phobias yet only 15 of patients are treatedVR over the last few years has been shown to be just aseffective in the treatment of phobias It also appears to havesolved the issues of confidentiality and is preferred to in vivoexposure It isnrsquot however without its own problems Thecriticisms listed above in theory are only temporary As tech-nology advances VR will become more immersive and realleading to scenarios that are indistinguishable from the actualworld this in turn should reduce the reported aftereffects

The future of VRET is bright Recent research has shownhow the inclusion of a real object into the virtual world eg atoy spider for patients to touch or a railing to hold on to canincrease the level of immersion and facilitate treatmentHoffman Garcia-Palacios Carlin Furness amp Botella (2003)showed that coupling real and virtual objects leads to betterprogress than when there was no real object Slater Usoh ampSteed (1995) discussed the influence of walking in a virtualworld concluding that the immersion or presence rating of asystem increases if the patient is allowed to walk through theVE

Over the next few decades the prevalence of VRET is set toincrease As more research supports the already impressiveresults found to date and the progression of technology contin-ues VRET should go from strength to strength

ReferencesAmerican Psychiatric Association (1994) Diagnostic and Statistical Manual of

Mental Disorders (4th ed) Washington DC American PsychiatricAssociation

Chris Jackson

10 Interfaces 65 bull Winter 2005

Anstis S M (1995) Aftereffects from jogging Experimental Brain Research 103476ndash478

Argas S Sylvester D amp Oliveau D (1969) The epidemiology of commonfears and phobia Comprehensive Psychiatry 10 151ndash156

Botella C Banos R M Perpina C Villa H Alcaniz M amp Rey M (1998)Virtual reality treatment of claustrophobia a case report Behaviour Researchand Therapy 36 239ndash246

Botella C Osma J Garcia-Palacios A Quero S amp Banos R M (2004)Treatment of flying phobia using virtual reality Data from a 1-year follow-up using a multiple baseline design Clinical Psychology amp Psychotherapy 11311ndash323

Carlin A S Hoffman H G amp Weghorst S (1997) Virtual reality and tactileaugmentation in the treatment of spider phobia a case report BehaviourResearch and Therapy 35 153ndash158

Durgin F H amp Pelah A (1998) The role of optic flow in visuo-motorrecalibration during running Journal of Physiology 506 111P

Durgin F H amp Pelah A (1999) Visuomotor adaptation without visionExperimental Brain Research 127 12ndash18

Emmelkamp P M G Krijn M Hulsbosch AM de Vries S Schuemie M Jamp van der Mast C A P G (2002) Virtual reality treatment versus exposurein vivo a comparative evaluation in acrophobia Behaviour Research ampTherapy 40 509ndash516

Garcia-Palacios A Hoffman H G Kwong See S Tsai A amp Botella-ArbonaC (2001) Redefining therapeutic success with VR exposure therapyCyberPsychology and Behavior 4 341ndash348

Garcia-Palacios A Hoffman H G Carlin A Furness T A amp Botella-Arbona C (2003) Virtual reality in the treatment of spider phobia Acontrolled study Behaviour Research and Therapy 40 983ndash993

Hafner R J amp Ross M W (1983) Predicting the outcome of behaviour therapyfor agoraphobia Behaviour Research and Therapy 21(4) 375ndash382

Hoffman H G Garcia-Palacios A Carlin A Furness T A amp Botella-Arbona C (2003) Interfaces that heal Coupling real and virtual objects totreat spider phobia International Journal of Humanndashcomputer Interaction 16(2)283ndash300

Hodges L F Rothbaum B O Watson B Kessler G D amp Opdyke D (1996)Virtually conquering fear of flying IEEE Computer Graphics and Applications16 42ndash49

Jackson C (2004) Visuo-motor aftereffect as a function of adaptation durationand speed (Unpublished dissertation)

Jang D P Kim I Y Nam S W Wiederhold B K Wiederhold M D ampKim S I (2002) Analysis of physiological response to two virtualenvironments Driving and flying stimulation CyberPsychology amp Behavior5(1) 11ndash18

Krijn M Emmelkamp PM Biemond R de Wilde de Ligny C SchuemieMJ van der Mast CA (2004) Treatment of acrophobia in virtual realitythe role of immersion and presence Behaviour Research Therapy 42(2) 229ndash239

Magee W J Eaton W W Wittchen H U McGonagle K A Kessler R C(1987) Agoraphobia simple phobia and social phobia in the NationalComorbidity Survey Archives of General Psychiatry 53 159ndash168

Marks I M (1987) Fear phobias and rituals Panic anxiety and their disordersNew York Oxford University Press

Marks I M (1992) Tratamiento de exposision en la agoraphobia y el panico InEcheburua E (ed) Advances en el tratamiento psicologico de los tratornos deansiedad Madrid Piramide

Meehan M Insko B Whitton M Brookes F (2002) Physiological measuresof presence in stressful virtual environments SIGGRAPH 2002 ConferenceProceedings 645ndash652

Miltenberger R G Wright K M amp Fuqua R W (1986) Graduated in vivoexposure with a severe spider phobic Scandinavian Journal of BehaviourTherapy 15(2) 71ndash76

North M M amp North S M (1997) Virtual environments psychotherapy a casestudy of fear of flying disorder Presence Teleoperators amp Virtual Environ-ments 5(4)

Ost L G (1989) One-session treatment for specific phobias Behaviour Researchamp Therapy 27 1ndash7

Ost L G (1996) One-session group treatment for spider phobia BehaviourResearch and Therapy 34 707ndash715

Rothbaum B O Hodges L F Kooper R Opdyke D Williford J S ampNorth M (1995) Virtual reality graded exposure therapy treatment of aacrophobia- A case report Behavior Therapy 26(3) 547ndash554

Slater M Usoh M amp Steed A (1995) Taking Steps The influence of awalking technique on presence in virtual reality ACM Transactions onComputer-Human Interaction 2(3) 201ndash219

Speltz M L amp Bernstein D A (1979) The use of participant modelling forclaustrophobia Journal of Behavior Therapy and Experimental Psychiatry 10(3)251ndash255

Sutherland I (1968) A head-mounted three dimensional display FCCC 33757ndash764

Wald J amp Taylor S (2000) Efficacy of virtual reality exposure therapy to treatdriving phobia a case report Journal of Behavior Therapy and ExperimentalPsychiatry 31(3ndash4) 249ndash257

Weiderhold B K amp Weiderhold M D (2003) Three-year follow up for virtualreality exposure for fear of flying CyberPsychology amp Behavior 6(4) 441ndash445

Wolpe J (1969) The practice of behavior therapy New York Pergamon

Chris JacksonLancaster Universityjackson_27hotmailcom

Chris studied BSc Psychology at theUniversity of York before going on tocomplete an MRes in the Design amp Evalua-tion of Advanced Interactive Systems atLancaster University His research interestsincluded topics from NeuropsychologyPsychopharmocology and HCI Hersquoscurrently applying for research positionswithin universities to learn new skills and

broaden his knowledge with the intention of beginning a PhDwithin the next 3 years

Call for Papers

The First Joint BCSIFIPICSHCI Educatorsrsquo Workshop

HCIEd2006-1 inventivityTeaching theory design and innovation

in HCI

Limerick Ireland23ndash24 March 2006

Workshop to discuss and explore methods and best practice forhelping our students learn about and apply inventive thinkingwhen designing systems visualisations and interaction for humanuse

Important dates

Paper submission Friday 13 January 2006Notification of acceptance Friday 17 February 2006

Final papers due Friday 3 March 2006

httpwwwidculiehcieducators06

11Interfaces 65 bull Winter 2005

Being from the island of Cyprus I have relied on the Internetfor many years to get my outside information During mystudies for a Bachelorrsquos degree I took several e-Learning courseswhich triggered my interest in HCI Design in e-Learning Fur-thermore I am an amateur musician and enjoy the audio as-pect in these environments

The initial stages of my PhD focused on Computer-AssistedLanguage Learning (CALL) Websites The most important as-pect from the data collected and analyzed in these stages wasthe importance of Computer-Mediated Communication (CMC)in e-Learning websites Thus my focus shifted to CMC in e-Learning

The study dealt with issues surrounding social interactionin online learning environments After carrying out a literaturereview on CMC and online social communities I have studiedand evaluated a number of frameworks and models that areused to assess CMC in e-Learning environments Aspects andattributes of CMC that were studied include content cogni-tion social networks discourse and interaction A gap wasidentified in the available methods for assessing the evolutionof social networks in e-Learning environments Hence I havedeveloped FESNeL a Framework for assessing the Evolutionof Social Networks in e-Learning

The FESNeL framework has been developed to allow e-educators and online course instructorsmaintainers to per-form in-depth analyses of the communication patterns of thestudents on their e-Learning courses and to follow their courseprogression FESNeL assesses the social network of the stu-dents over the duration of the course mapping out the changesand evolution of these social structures over time It is usefulfor monitoring the networks and keeping track of their changeswhile investigating how specific course amendments interfacedesign participation in computer-mediated communicationandor conversation topics positively or negatively influencethe dynamics of the online community

When using this framework to assess their e-Learning com-munity e-educators are able to predict how certain actions willaffect their network and can incorporate various methodolo-gies to alter the state of their network FESNeL is a unifiedframework compiled of both qualitative and quantitative meth-ods The four components of FESNeL are

bull Attitudes Towards Thinking and LearningSurvey (ATTLS)

bull Social Network Analysis (SNA)

bull Topic Relation Analysis (TRA)

bull Log Analysis

ATTLSThe ATTLS is used to assess the quality of discourse within acourse by measuring the extent to which a person is a lsquoCon-nected Knowerrsquo (CK) or a lsquoSeparate Knowerrsquo (SK) Differencesin SK and CK scores produce different behaviours during anactual episode of learning and result in different reactions tothat session People with higher CK scores tend to find learn-ing more enjoyable and are often more cooperative congenial

and more willing to build on the ideas of others while thosewith higher SK scores tend to take a more critical and argu-mentative stance to learning Separate knowers look for whatis wrong with other peoplersquos ideas whereas connected knowerslook for why other peoplersquos ideas make sense or how theymight be right since they try to look at things from the otherpersonrsquos point of view and try to understand it rather thanevaluate it

SNASNA is the mapping and measuring of relationships and flowsbetween people groups organizations computers or otherinformationknowledge processing entities It provides both avisual and a mathematical analysis of human relationshipsSNA is used to visualize communicationrelationships be-tween the students study the factors which influence themdraw out implications of the relational data and make recom-mendations to improve communication within the social net-work of students

TRAThe TRA model is a content analysis tool Content analysis isan approach to understanding the processes that participantsengage in as they input messages The tool assists us in under-standing the messages and communication between the learn-ers and how important the discussed topics are for the learn-ers to remain and complete the online course

Log AnalysisLog files are used to track the usersrsquo interactions with thecomputer system they are using Using logs we examine theareas of the website that the students visited the frequency oftheir visits and their patterns of navigation Logs are alsotime-stamped so they can be used to calculate how long a userspends on a particular task or how long a user has lingered in acertain part of the website By carrying out log analysis weinvestigate the studentsrsquo course attendance CMC contributionand course progression retention and advancement

Furthermore the proposed unified framework is currentlybeing applied to a characteristic case study of a CALL courseLarge amounts of data from a course with 55000 students isbeing collected to be analysed and the results will allow forsuggestions for future research The proposed unified frame-work will assist in answering questions like what causes stu-dent retention in online courses and how this can be improvedthrough the interface of the e-Learning course and the use ofCMC applications The final aim of this study is the generaliza-tion of FESNeL so that it is applicable to a wide range of e-Learning courses

Andrew Laghos

My PhDSocial Networks in e-Learning

Andrew LaghosCentre for HCI DesignCity University LondonwwwLaghoscomDr847soicityacuk

12 Interfaces 65 bull Winter 2005

People ndash and their passwords ndash are often seen as the weakest link in any secure system There is a basic conflict in that a passwordought to be easy to remember but at the same time hard to guess There is an assumption that the hardest password to crack is onewhich is composed entirely randomly but that is also likely to be the hardest to remember The main objective of a small experimentwe recently carried out was to verify if that is truly the case and to get some indication of what is the best kind of password

The experiment was carried out via the web and compared the kinds of password shown in Table 1 Memorability of thepasswords was measured by getting people to attempt to recall them after one week Security strength of the passwords wasmeasured by submitting them to a password-cracking program and seeing how long it took to crack them ndash if at all

People were invited to visit a website set up for the experiment (including through an appeal in Interfaces 62) They registered bygiving their email address and then were randomly assigned to one of the above password classes For Classes 1 to 3 they weregiven a password for Classes 3 and 4 they had to choose one themselves In all cases they were asked not to write down theirpassword but to attempt to remember it

Participants then received emails one day later and one week later asking them to return to the website They would then re-enter their password or register the fact that they had forgotten it The purpose of returning after one day was to give theparticipants some practice with their password Therefore if they did not remember it at this stage they were told it again Thus itwas only the results of their second return to the website after a week that was used as a measure of memorability

Strength was measured by setting up a Unix password file using 173 of the passwords and then running the public-domainpassword cracking software John the Ripper (httpwwwopenwallcomjohn) on that file As passwords were cracked the timetaken was recorded

Some passwords were cracked immediately (effectively in less than one second) The last password was successfully cracked at151822 on 20th February 2005 (69 days 22 hours and 2 seconds or 6040802 seconds from the start of the experiment) The softwarewas left running until 095122 on 9th March 2005 At that point 27 passwords had been cracked and it was assumed that no furtherones would be

ResultsThe password website went live in December 2004 Up to 24th March 2005 a total of 246 passwords were collected Thememorability and strength of the password classes are summarised in Figure 1 (overleaf)

DiscussionWe are in the process of writing more detailed publications regarding this experiment ndash and related work we are undertaking

Among other things there is clearly scope to discuss the appropriateness of the methods and the applicability of the resultsHowever we can already draw some useful results As expected random passwords are most secure none of them was crackedHowever it is also not surprising that they were also the hardest to remember a memorability rate of 25 does not seem of anypractical use

Guided Choice was the next most secure class with a high degree of memorability (81) This suggests that the conventionaladvice given to users is appropriate Interestingly though the memorability of these was lower than that for Free Choice (85) sothat there is a price to be paid for security Nonsense passwords are quite secure ndash but with a memorability of only 55 they are notlikely to be practically useful Concatenated Pairs are generated by a number of systems such as some websites but our data

Memorability and security of passwordsAlistair DN Edwards amp Helen Petrie

Class Description Examples

1 Random The eight characters of the password were automatically chosen entirely at random ap4AEppoundp djs843nd

tocamp201

2 Nonsense Letters were randomly chosen ndash but in alternating pairs of vowels and consonants mejadoro gitekabathereby creating non-words that are to some extent pronounceable bekumufi

3 Concatenated Pairs This algorithm constructs a password by concatenating two four-letter words rungself fastlacebanebong

4 Free Choice The user was allowed to choose any 8-character password they wanted

5 Guided Choice This was as in (4) except that the user was given advice on the choice of a goodpassword

Table 1 Password classes tested In order to make the measurement of strength fair all passwords had to be exactly 8 characters long

13Interfaces 65 bull Winter 2005

Alistair D N Edwards amp Helen PetrieDepartment of Computer ScienceUniversity of YorkHeslingtonYorkYO10 5DDalistaircsyorkacuk helenpetriecsyorkacuk

suggest that they are not very secure However they are quite memorable (75) This suggests that they may be appropriate forapplications in which the consequences of violation are not likely to be severe ndash which are also likely to be systems that are not worththe hackerrsquos attention

Figure 1 Summary of results Memorability refers to the percentage of the passwords of the given class that users were able to correctly re-enterafter one week Strength refers to the percentage of passwords that were not cracked Notice that none of the Random passwords was crackedand hence its Strength is 100

Engage in producing exciting papers about interactionEngage with each other and the conference themesEngage and be engaged in a stimulating and exciting conference in Londonrsquos East End

Engage is the 20th BCS HCI Group conference in co-operation with ACMTo find out more about these themes and submissions and taking part go to

11ndash15 September 2006Queen Mary University of London

Enthralling experiences bull Interfaces in the wildConnecting with others bull Mind body and spirit

Interactions for me bull At the periphery

wwwhci2006org

The themes to engage with are

14 Interfaces 65 bull Winter 2005

Sometimes yoursquoll hear people say ldquoIrsquom no good with toolsrdquoDonrsquot believe them Watch they use tools to cook and eattheir meals clean their teeth unlock the door to their houseand so forth all with unremarkable virtuosity Tools are morethan just hammers and screwdrivers and saws Rather toolssurround us in our everyday lives and we have evolved to bevery good at using them

Well-designed tools can be a joy to use When the act ofusing a tool breaks down however it can give us insight intowhat makes tools usable in the first place

ldquoMy dad once owned a pair of pliers that always gaveme a problem when I used them Every time I tried togrip something to tighten it up they clamped down onmy fingers I eventually learned to watch my fingerswhen I used them but I still remember the pinch marksthey leftrdquo

ldquo[In putting together a bookcase] there was so manydifferent types of screws and bolts of different sizes(some were metric and others were American sizes)that you had to have five different wrenches andscrewdrivers to get the job donerdquo

Tools work best when they are designed for the physicalcapabilities of their user (they are most commonly held in thehand) when they are well suited to the task that they areapplied to (tools mediate interaction with other objects) andwhen they are ready at hand in a well-organised workenvironment More basically good tools help people reachtheir goals by making incremental changes directly on visibleobjects In their application tools often act as amplifiers ofsome ability but tools can also help people constrain objects(eg with clamps) gain information about objects (eg usinga magnifying glass) or mark objects according to need (egusing a carpenterrsquos or seamstressrsquos pencil)

Some of what we know about the use of tools can help usbuild more effective software (or hardware) systems Tangi-ble user interfaces and handheld devices offer the most directpossibilities for mimicking tools in the real world Forexample the IO brush produced in Hiroshi Ishiirsquos lab takesthe form of a large artistrsquos paintbrush (httpwebmedia

mitedu~kimikoiobrush ) A tiny camera embedded in thetip of the brush can pick up color and texture from anysurface that the brush is touched to Using the brush theartist can transfer information from the physical environmentonto an interactive canvas painting in a natural way

Graphical user interfaces based on tool metaphors take aless literal approach The best-known work along these linesis the idea of ldquolocal toolsrdquo developed by Ben Bederson andcolleagues as part of the KidPad project (httpwwwcsumd

eduhcilpad++papersuist-96-localtools )Local tools are an alternative to the modal behavior of tool

palettes In a drawing application users can pick up a pen oran eraser use it and drop it in a convenient place for lateruse More than one copy of a tool can exist at the same timesupporting collaboration

Children as young as four can use local tools to drawpictures Work in my own group has pushed this ideafurther to explore the range of physical metaphors for

software interaction again in a drawing environment(httpwwwcscncsuedufacultystamantaffordanceshtml )For example a ruler in our HabilisDraw system can act as astraight edge for freehand drawing and can also be usedwhen picked up to push drawn objects into alignment atarbitrary angles Other physical analogs aside from pens andrulers include pushpins to constrain movement compassesinkwells and magnifying lenses

An important question is how the benefits of tool-basedinteraction for drawing might transfer to tasks with a lessobvious physical interpretation This requires a bit ofthought but some abstract properties of tools can provideguidance For example most tools in the real world mustcome in contact with an object to have an effect on it Thismeans that the effect of a tool is generally localised

To see how this notion of lsquoeffect localityrsquo might improve asoftware interface consider a Find and Replace dialog in aword processor Suppose I want to change every occurrenceof lsquoimagersquo to lsquoiconrsquo in a document A global replacement maygive unexpected changes such as lsquoiconryrsquo from lsquoimageryrsquo (orthe less likely lsquopilgriconrsquo from lsquopilgrimagersquo) If I add spacesbefore and after lsquoimagersquo to fix this then I will miss forms thatinclude punctuation such as lsquoimagersquo

The safest route is to walk through all the matches anddecide whether to change each one in context This has itsown difficulties however with each successive matchappearing at an unpredictable place on the screen andsometimes even with the dialog box moving to avoid obscur-ing matched strings

An improved Find and Replace dialog might exploit effectlocality by gathering all matches to a string in the same placeand letting the user refine the search criteria directly applythe replace option to specific matches or de-select somematches and then perform the replacement to the remainderautomatically This is just a brief example given to suggestfurther possibilities who wouldnrsquot like software to work aseasily and transparently as a hammer or saw

Further reading Chris Baber has recently published anexcellent book that reviews tool use from a human factorsperspective called Cognition and Tool Use Forms of Engage-ment in Human and Animal Use of Tools

Experiencing designTools of the trade Robert St Amant

Robert St Amanthttpwwwncsuedu~stamant

Robert St Amant is an associateprofessor in the computer sciencedepartment at North Carolina StateUniversity currently on sabbaticalfrom January 2005 throughDecember 2005 at the InformationSciences Institute University ofSouthern California The work inhis lab is a blend of humanndashcomputer interaction and artificialintelligence with an emphasis onplanning concepts Hersquos interestedin building intelligent tools to helpusers with complex tasks

15Interfaces 65 bull Winter 2005

Key pointsThe nature of HCI research is essentially interdisciplinary and the research carried out by participants in the field has a number ofdifferent outlets depending on the primary focus and impact of the work done Research applicable to a particular user group ordomain may be best disseminated through non-traditional HCI routes Therefore it is important that the panel recognise that HCIwork will appear in diverse outlets and that work published outside mainstream Computer Science (eg in design psychology orsocial sciences literatures) can have equal value to that published within Computer Science We would expect such work to be cross-referred to other panels as appropriate while recognising that the cross-disciplinary nature of the work may also make it difficultfor other panels to assess objectively

We would like to emphasise that the interdisciplinary nature of the field means that combining approaches and synthesisingnew material from a variety of fields is an integral and important aspect of HCI research and that significant advances can beachieved in an interdisciplinary way which are holistically more significant than each individual progression within one particularfield

The UOA Descriptor refers to ldquohellipusing methods drawn principally but not exclusively from the disciplines of mathematicsscience and engineeringrdquo We would like to confirm that HCI might appropriately be drawing methods from psychology sociologydesign and other such fields as well

ldquoThe sub-panel may for example examine in detail outputs that are published in outlets with which they are unfamiliar andthose which contain interdisciplinary researchrdquo We recognize and indeed welcome the fact that the panel will call upon theappropriate expertise as necessary in order to assess the value of contributions with which it may be unfamiliar However we wouldask the panel to ensure that HCI research is in no way disadvantaged by being more intensely scrutinized than other subject areaswithin the Unit of Assessment

We confirm the panelrsquos view that no one form of outlet is more appropriate than another and in particular would want toemphasise that the value of rigorously reviewed conference material may well be of more significant impact than journal materialsgiven the more responsive nature of conferences and the fast-moving nature of the field and that many HCI researchers understandthis and take advantage of this For some conferences in HCI (eg CHI HCI Interact) acceptance rates are around15ndash25 less than many journals It is also true that there are other conferences in the field for which this is not true There are manyreasons for conference publication a key one for HCI researchers is the wide exposure to and feedback from an internationalinterdisciplinary audience which is often of particular value in this domain in improving work

It is important to recognise that case studies and exemplars as well as prototype solutions to explore problems are important inour work and these are particularly difficult to assess though we note that the panel is looking for ldquorelevance to usersrdquo ldquopractice-based researchrdquo and ldquodirect engagement with usersrdquo so we have confidence that this style of work will be accounted for

For HCI the notion of a research group is less clear-cut than for other disciplines Our lsquogroupsrsquo tend to be across disciplines andoften across Universities ndash it is these that give support and coherence to researchers and we should find a way to recognise andidentify this in the RAE return ndash perhaps by identifying collaborations with other individuals and organisations to form part of theappraisal of the connectedness and support that an individual receives

RAE response

The Research Assessment Exercise assesses the quality of UK research and is used by the four UK higher education funding bodies(Higher Education Funding Council for Wales Higher Education Funding Council for England Scottish Higher Education Funding Counciland the Department for Employment and Learning) when distributing block grant funding to universities Block grant funding is the publicmoney given to universities for research it is independent of the grants that are given for specific projects from Research Councilscharities and European Union and government departments

The main assessment for RAE 2008 will take place in a couple of years but in July this year a consultation opened on the RAE 2008draft criteria and working methods so that UK higher education institutions subject associations and other stakeholders could submittheir views

In September Russell Beale the Chair of the British HCI Group prepared the Groups response which is printed here in full As Russellnotes The group was able to put in a coherent response to the consultation exercise which would not have been possible without thesupport and contributions from many members ndash many thanks to them all for their input big or small These activities are important toensure that HCI is effectively represented at a national level and properly supported by government funding

For more information see wwwhefceacukresearch and wwwraeacuk

Russell Beale

Russell BealeOn behalf of theBCS Humanndashcomputer Interaction Special Interest Group

16 Interfaces 65 bull Winter 2005

Aspects of HCI2005

Tom kicks off HCI2005

The conference dinner at the Caledonian Hotel

Alistair Sutcliffe gives his keynote inthe Lindsay Stewart lecture theatre

Too early for inhabitants ofthe Haymarket residences

The Ceilidh

Ted Nelson keynotespeaker

Doctoral Consortium

Conference awards

Commercial Uses ofEye-tracking workshop

A bar somewhere in Edinburgh

Edinburgh Festival fireworks

With all-nightlicencing youhave to gosomewhere

17Interfaces 65 bull Winter 2005

Since returning from my first HCI conference at NapierUniversity I wanted to share my thoughts about the wholeexperience from a PhD studentrsquos perspective My mainparticipation in the conference was as a member of theDoctoral Consortium which took place with all other work-shops and tutorials on the Monday and Tuesday The Con-sortium presented a great opportunity for all membersinvolved to meet and socialise with other students of HCI aswell as offering the chance to get some feedback on our workin a friendly and welcoming environment I would like tothank Ann Blandford Paul Curzon and Shailey Minocha fororganising an informative and stimulating experience

The main conference took place on the WednesdayThursday and Friday with Mary Czerwinski of MicrosoftResearch kicking off proceedings after the initial openingceremonies The main lecture hall had a unique and modernfeel to it which provided an ideal setting for the keynote (andother) speakers Prior to the conference starting I wasparticularly looking forward to hearing the presentations ofthe keynote speakers and so attended Maryrsquos talk with muchanticipation I wasnrsquot disappointed ndash Mary touched on someof the fascinating research that is currently going on atMicrosoft including the use of large displays brain-compu-ter interfaces and some new models for manipulatingwindows

After the initial keynote on Wednesday morning I wentalong to a session on trust and emotion and followed that byattending a session on awareness Breaks between sessionsprovided a good opportunity to meet with others and discussthe work presented in each of the sessions Facilities at thevenue were also very good making it easy to check emailwhen any spare moments presented themselves

The highlight of the whole conference for me was thekeynote by Ted Nelson in the late afternoon of WednesdayThis was the first time that I have heard Ted speak and Ifound his talk to be inspiring and motivating His question-ing of the very way in which we currently interact withcomputers was intriguing and thought-provoking As withany good presentation I came away from Tedrsquos keynote witha number of different ideas thoughts and questions tocontemplate further

The conference dinner on Wednesday evening was at theCaledonian Hotel where the food and service were excellentThe night concluded by visiting a few local bars and thenheading back to the halls of residence in Haymarket All inall a very enjoyable and productive day

After a late night I was up for an early start on Thursdaymorning and headed off to the conference venue from thehalls of residence The bus journey took about 15 minutes andafter some breakfast (and numerous cups of coffee) I mademy way to the first keynote of Industry Day This keynotewas by Ashley Friedlein CEO of E-Consultancycom whogave an enlightening talk on the importance of usability ine-commerce

Following Ashleyrsquos talk (and more coffee) I went to asession on searching and particularly enjoyed one of thepresentations on digital books and how they could be

designed to fulfil the social and emotional needs that realbooks often do After this session I decided to go to TedNelsonrsquos tutorial on ZigZigreg ndash the software engine he hadintroduced the previous day Attendees of the tutorial weregiven an opportunity to test-drive a prototype of ZigZag byinstalling it onto their laptops and having a play under Tedrsquosinstruction We were also allowed to take the prototype homewith us to play around with further at a later date

At end of the day Jackie Lee-Joe from Orange gave herkeynote about the branding experience at Orange LikeAshleyrsquos keynote earlier in the day I found it interesting toconsider usability from a different perspective and wassurprised by the attention to detail and amount of effort thatgoes into branding at Orange

After Jackiersquos keynote a few of us went off to the receptionfor new British HCI members where free wine was on offeralong with informal discussions about the British HCI GroupFollowing this many of us set off for the Hub and a CeilidhThis proved to be hugely entertaining and was great fun tosee people enthusiastically taking to the dance floor to struttheir stuff Again the night was concluded by visiting a fewbars and returning to the halls of residence in the early hoursof Friday morning

Unfortunately I had to miss the events taking place onFriday as I had an early flight leaving Edinburgh at 830amHowever the early start and waiting around at the airportgave me an opportunity to reflect on my experience at theconference I think feeling more like of a member of the HCIcommunity was perhaps the main thing I took away from theconference It can often feel quite isolating completing a PhDin HCI but meeting other students of HCI as well as moreestablished researchers was helpful as I was able to discussmy work (and the work of others) with people who have acommon interest in how we interact with computers

In summary I found the conference to be a fantasticexperience I thought the conference was well organised andthere were a variety of different themes that were coveredAttending the conference has given me a fresh burst of muchneeded enthusiasm inspiration and motivation going intomy second year I would like to take this opportunity tothank the British HCI Group for funding the whole experi-ence for Doctoral Consortium students ndash itrsquos heartening toknow that the group places such high importance on newresearchers entering the field I look forward to meetingeveryone again next year

HCI2005A PhD studentrsquos reflection Chris Creed

Chris CreedSchool of Computer ScienceUniversity of BirminghamBirmingham B15 2TTcpccsbhamacuk

18 Interfaces 65 bull Winter 2005

Well computer mice at least I brought my Mac Powerbookand my two USB mice to HCI2005 in Edinburgh and showedwhat powerful little creatures mice are Attaching two USBmice to any standard computer is very telling ndash the mice fightfor the cursor because only a single input stream is registeredby the OS However with my symPut driver which workson Mac OS X and Linux each mouse is given its own inputstream and peace reigns in the mouse world

What can you do with two separate input streams Thefour degrees of freedom in spatial input can be mappedasymmetrically such that the mouse controlled by thedominant hand does all the hard work and the mousecontrolled by the non-dominant hand plays a supportingrole This type of interaction follows Yves Guiardrsquos KinematicChain model [1] and is certainly useful for tasks that arenaturally asymmetric

My research focuses on tasks that are symmetric where thetwo hands play equal roles in the interaction I have devel-oped symDraw a 2-D vector drawing program in whichshapes are drawn using the two cursors to stretch the shapeout Shapes can be steered across the screen by grabbingopposite corners and this allows the shape to be simultane-ously rotated translated and scaled similar to Kurtenbach etalrsquos two-handed stretchies technique [2] In symDraw splinecurves are drawn with one hand but local editing is per-formed symmetrically with the two hands controlling theends of a tangent to a point on the curve

Irsquove also been working withIan Bell to develop symTone asymmetric photographic manipu-lation program In symTone atone reproduction curve can bemanipulated symmetrically withtwo cursors This allows fast andeasy exploration of the domainspace in which input tones aremapped through the curvefunction to determine the outputtones of the adjusted image

Irsquom currently working on adual cursor prototype window

manager called Duo Imagine resizing and moving anapplication window by grabbing opposite corners of thewindow with two cursors and simply stretching the cursorsout until the window is in the appropriate position and is thedesired size This single fluid motion can replace the two-step process of moving the window by dragging the title barand resizing the window by dragging on an edge or cornerThis example is just one of many ways that two cursors andtwo mice can be useful in a general computing environmentNo need to call in the Pied Piper here

References[1] Yves Guiard Asymmetric division of labour in human skilled bimanual

action The kinematic chain as a model Journal of Motor Behaviourpp 486ndash517 1987

[2] Gordon Kurtenbach George Fitzmaurice Thomas Baudel and Bill BuxtonThe design of a GUI paradigm based on tablets two-hands and transpar-ency In CHIrsquo97 Proceedings 1997

Scotland overrun with micehellipHCI2005 The Fringe

Celine Latulipe

symDraw object manipulation

Spline manipulation

symTone

Duo

Celine Latulipe is a doctoral candidate in theComputer Graphics Lab at the University ofWaterloo She is studying two-handedinteraction and focuses her work on usingstandard devices two cursors and symmet-ric interaction techniques In addition to herdoctoral research Celine is the mother oftwo small children and is also very involvedin trying to recruit more young women tostudy computer science She expects todefend her thesis in 2006

19Interfaces 65 bull Winter 2005

Mathematics is boring Like many people at primary school Ireally sucked at mathematics and maths seemed to suck meArithmetic and sums didnrsquot interest me and I wasnrsquot verygood at them It was only when I was doing GCSEs that Ibegan to enjoy it Numbers disappeared to be replaced withletters and I even enjoyed the ideas and principles behindthe numbers

Now Irsquove come full-circle Irsquove left school been to univer-sity and started developing a new calculator

My calculator started life as my university Masters projectto design a calculator that didnrsquot require learning or teachingMaybe I was ambitious but I wanted to build a calculatorthat was as intuitive to use as paper is Magic paper that isThe calculator I built behaves as much like paper as possiblebut with magic added it recognises your handwriting as youwrite and you can write naturally using ordinary mathemati-cal notation So it really works like paper then the magichappens when this writing is morphed into neat typesetequations which while remaining editable as anything elseare filled in with the correct answers Overall this allowsusers not to worry about either the calculatorrsquos ability or theirown They just use it like a piece of paper and can correct itwhen it goes wrong

What I didnrsquot expect from this idea was how excitingpeople would find it people actually enjoy writing sums andseeing them magically transformed before their eyes As aprofessor of mathematics said hersquod seen plenty of people cryover sums before but hersquod never seen people laugh andsmile

The calculator makes more sense when you see it workinginteractively for this brief article yoursquoll have to make dowith a series of static screen shots

The screen shots of course only show the screen not howyou interact with it Nor do static screen shots give any senseof the experience or the unique feel of using it

We use a tablet or a touch screen so it is very easy In factitrsquos a bit like the fancy user interface in Minority Report whenJohn Anderton (played by Tom Cruise) plays around on thebig glass screen

ldquoIrsquove never seen anything thatrsquos brought a smile to my facewhile doing addition but this has For that reason alone Iwant onerdquo ndash An artist

The initial responses I got and more formal HCI evalua-

tion confirmed it worked surprisingly well Users reallyenjoyed using it and actually got more accurate results whenusing it than with the ordinary commercial handheld calcula-tors they were familiar with

Earlier this year we demonstrated an improved version ofthe calculator at the Royal Society Summer Science Exhibitionto over 4000 people We managed to get formal feedbackfrom 436 people Over 90 enjoyed using it ndash rating it topfrom the five choices we gave them

Its surprising ease of use and fun has ndash we think ndashopened up entirely new ways of interacting with mathemat-ics It would have been an eye opener for me at school andmany of our subjects particularly those still doing GCSEthemselves have expressed the same thought The calculatorallows users to play with mathematics to try things out andto learn and see the underlying process One high schoolteacher said ldquoI like the way it sets everything out clearly youcan see how it got the answerrdquo

Hopefully all this will fit into the HCI PhD I am nowdoing We hope the calculator will have great opportunitiesfor use in learning and teaching and also in everyday calcula-tion tasks And hopefully the principles and ideas behind itcan be extended to other applications

ReferencesThimbleby W Thimbleby H (2005) A novel gesture-based calculator and its

design principles In HCI2005 Proceedings Volume 2

For more information please visit httpcsswanseaacukcalculatorsYou can also download the calculator from there It is written in Javaand should run on almost any computer but note that it works bestwith tablets touchscreens or interactive whiteboards rather thanmice

HCI2005 The FringeWeapons of Maths Construction Will Thimbleby

1 Write anywhere2 Changes automatically

recognised and solved3 Grab and move parts of a

sum4 The new sum rearranged

and solved

Will Thimblebywillthimblebynet

I am a PhD student at Swansea Univer-sity researching generative principles foruser interfaces I work there with HaroldThimbleby And yes that is my Dad I ama second generation HCIer so I guess hehas had some influence I dont think Iever consciously decided to enter HCIBut I love creating and making thingsbetter and HCI today is one of the mostwide reaching best ways to do that

20 Interfaces 65 bull Winter 2005

Frank It is very reassuring to know that there is a movementto consider lsquoComputers and the Older Generationrsquo

There was a very good and extensive presentation byProfessor Alan Newell stressing the need for designers toproduce computers with the older user in mind

There was an interactive lsquoDesign Workshoprsquo in which allparticipated followed by an assessment and investigation ofthe resulting designs presented with ease of use and suitabil-ity being paramount being for the use of all groups This wasquite enlightening and highlighted the pressure on lsquoDesignrsquoto cover all aspects of the product

Anna The keynote by Alan Newell examined the differentways we have of thinking about design for older people hecompared the lsquoinclusive designrsquo approach which sees designbeing extended to include groups like older and disabledpeople and an alternative approach which starts from aconsideration of these groups Designing with older ordisabled people in mind he argued produces technologyuseful for everyone ndash and often produces radical new solu-tions that would not otherwise occur for example the cassettetape recorder which was initially produced in England fortalking-books for the blind (Newell and Gregor 1997)

This was followed by a design workshop in which fivegroups separately designed paper prototypes of accessiblenavigation aids two groups were enhanced by the inclusionof older volunteers who took an active part in the designdiscussions When the designs were complete they werepublicly evaluated with Alan Newell acting as an evaluator

The designs were all interesting and carefully consideredand the evaluations were illuminating (and often veryfunny)

HCI and the Older Population workshop (two views)HCI2005

The ageing population and a recognition of the utility oftechnology means there is an increasing interest indesigning with older people in mind whether thisinvolves designing for all or producing specific items oftechnology to support older people The HCI and theOlder Population workshop at HCI2005 was intended toprovide a forum for those working in the area and toencourage others to consider this user group This wasthe latest of a series of such workshops at BCS HCIstarting in 2002 (Brewster and Zajicek 2002)

A standard element in our workshops is a talk fromand the attendance of members of the Dundee UserPanel a group of older volunteers While we can discussdesign issues ad nauseam the most effective way ofcommunicating the barriers that older adults encounterto technology use is to hear it from the users themselves

This report on the workshop was written by AnnaDickinson (University of Dundee) who co-organised theworkshop and Francis Allen one of the members of theUser Panel

21Interfaces 65 bull Winter 2005

Frank After lunch two representatives of the older genera-tion gave an individual talk on how computers appeared tothem again stressing design inclusion

The resulting discussion concentrated again on thelsquodesignrsquo aspects and the awareness to allow for the needs ofthe older generation as forecasts emphasise a greater increasein the older group

A generalisation of the one day workshop was that it didclearly stress the need for design application to the oldergroup but there was little to report on action as to what is tobe implemented

Anna The talks by Isobel Lindsay and Wilf Lakie were reallyeffective in underlining the frustration that novice users havewith complicated computer systems Part of Wilfrsquos talkinvolved reading out the following

Computers are still a mystery to me as myindustrial experience was wholly mechanicalengineering with only elementary electrics I dofind the computer to be a frustrating and confus-ing tool as there are always two three or moreways of achieving a function this I find to besuperfluoushellip Having just upgraded to a newunit with the XP operating program I understandthat XP refers to lsquoexperiencersquo my personal view isthat the program should be named the Exagger-ated Programme Personally it means I have tolearn a whole new set of rules in order to obtaineven the most basic function and there exists awhole conglomeration of new operating tools andmenus that mean nothing to me

The (too short) discussion which followed focused onsome of the questions that this area consistently brings upwhat are the characteristics of lsquoolder peoplersquo Is designing forthis group different from designing for the population ingeneral What can inclusive design do for us

Frankrsquos conclusions Designers have a great difficulty inproducing something for a group of people who had alifetime of contact only with mechanical objects I onlyexperienced electricity in electric motors lighting andtorches Note There was no electric light in the house until Iwas aged about six No telephone not even a radio The firstradio in the house was a lsquoOne valversquo that I built from a designsheet with parts supplied by an enthusiast (I was then agedseventeeneighteen)

I would like design people to stop designing units moresuitable for their own use and to design a unit more suitablefor general use by all classes of computer ability

What I have in mind is a unit that has all the bells andwhistles of the latest application covering all the latestinnovations that the design people can produce BUT thesame unit has the ability to be used by all computer users Tome this could be achieved by what is in common use in thegames field that is a keypad would select the LEVEL atwhich the unit would operate If this was available then

Anna Dickinson amp Francis Allen

anyone could use the unit at the level selected by themselvesand would be able to progress to higher levels in the sameway as they do in games by practice and increased abilityThe technology appears to be there so why not use it

Annarsquos conclusions One issue that consistently resurfaces isthe difficulty of communicating effectively with older usersabout computers and the potential for design changes Whilethose researchers who attended the workshop seemed tolearn a great deal from the presentations given by membersof the User Panel and from their involvement in the designexercises (and at Dundee we have been learning from themsince the beginning of the UTOPIA project in 2001) there wasan important and unforeseen effect on those members of theUser Panel who contributed Attendance at the workshopand especially involvement in the design exercises demon-strated for them some of the difficulties and challenges facingdesigners The result has been that instead of asking ldquoWhycanrsquot you make computers that workrdquo the questions becomeldquoHave you thought of trying thisrdquo Such sophisticatedinvolvement from our target users is a very positive step forall of usS Brewster and M Zajicek (2002) A New Research Agenda for Older Adults

Workshop BCS-HCI London UKA F Newell and P Gregor (1997) Human computer interfaces for people with

disabilities Handbook of Human Computer Interaction (1997) pp813ndash824

Call for Papers

IWSAWC 2006

6th International Workshop onSmart Appliances and Wearable Computing

In conjunction with ICDCS 2006

July 4 2006 Lisboa Portugal

Submission deadline January 15 2006

httpubicomplancsacukworkshopsiwsawc2006

Call for Papers

1st International Workshop on Physicality

6ndash7 February 2006 Lancaster UK

This multidisciplinary workshop will bring together researcherswho are interested in the way that physicality of digitalartefacts influences their use or in the way that digitalityinforms our understanding of the physical Through invitedtalks short research presentations and group discussion wewill discuss views on the fundamental nature of physicality andhow this relates to design in areas such as ubiquitous andtangible computing virtual reality and digital arts

submission deadline for position papers 10 January 2006

httpwwwphysicalityorg

22 Interfaces 65 bull Winter 2005

Toilet Trauma

Oh but whatrsquos a girl to do whenshe arrives at the university hallsof residence at 11pm to findtherersquos no toilet paper and thelsquo24hrrsquo Student Volunteers areslightly off-pace and annoyed atbeing disturbed

Without going into too finer detailI soon discovered that Irsquod notbrought any tissues either Ac-cording to the commandments leftin each room (eg ldquothou shalt notpark in residentsrsquo parking spacesrdquoand ldquothou shalt empty the bin andstrip the linen before leaving thyguest room on Fridayrdquo) eachroom has one supply of toilet rolland after that has been thor-oughly consumed ldquoreplacementswill need to be supplied byguestsrdquo

Well with a little ingenuity Ipulled through fortunately Ibrought enough knickers that Idonrsquot need to wear todayrsquos againuntil Friday And happily when Iregistered this morning my(rather trendy) delegate bagcontained enough scrap paperthat I should be able to managetill the end of the week withoutgiving in and supplying my own

toilet roll Hah

The Purple Pixiexx

Bathroom Bother

On the other hand I appear tohave been supplied with compli-mentary bottles of shampooconditioner and shower gel allnicely laid out on my loan-towelsndash like some fancy joint To behonest Irsquod rather have a comfybed without the plastic tartanmattress (whatrsquos that about)and a bedside light thank youvery much

Being a girl I brought my ownshampoo anyway

This morning though clutching

said shampoo I opted to bravethe slightly mouldy shower (AuntyMildew wouldrsquove been proudGrsquorest her soul) In the nobletradition of the Dastardly DandyDan (PP 2004) I turned on theshower and was flung across theroom by the force (small lsquofrsquo)

Water hellip water hellip everywhere

Still enough about the facilities hellipwell therersquos never enough aboutthe facilitieshellipbut wersquoll leave them

alone for now hellip

LoveThe Purple Pixiex

The Blue Genie

Irsquove just been speaking to my palthe Blue Genie He actually got toEdinburgh early on Sunday butspent the majority of the after-noon confined to his room(shudder) awaiting the arrivalof the Emergency Joiner It seemsthe lock on his door was brokenso he couldnrsquot actually lock hisdoor

So he didnrsquot have much choicebut to hang around until theEmergency Joiner turned uptwiddled his tools tutted a fewtimes and fixed the lock Appar-ently his thingummy was tooshort for the whatsit

At least he has a lock Thatrsquos all I

have to say on the matter

ThePPxx

The Shower Persona

Good morning Irsquom your showerlooking forward to freshening up

No thatrsquos not me thatrsquos the fanDidnrsquot switch it on Well getdressed get out and switch it onthen Building regulations aboutunventilated toilets Never heardof them

This morning Irsquove a really cleancubi hellip WAHAY HERE WE GOWATER WATER WATER I LUVVITSEE ME GO EVEN DANrsquoS NOTSEEN THIS KIND OF PRESSURESINCE THAT AGGRESSIVE QUES-TIONING AT SUNDERLAND BLOWTHAT SHOWER CURTAIN AWAYONTO THE FLOOR THANK THEDAY THEY POINTED ME STRAIGHTOUT THE CUBICLE DOOR ANDTHEN FITTED A CURTAIN IN-STEAD OF DOORS YO JUST SEEHOW FAST THE FLOOR FILLS UP IGO ALL THE WAY TO ELEV hellip ohspoilsport

Ok so a dribble shower then Yessir certainly sir Thank you sirsee you tomorrow sir

I just hope the next one puts theirtowel on the rail so that I can give

it a good blast hellip

Shower 72

How to survive conferenceweek in student halls

1 Sleep when you can if youcanrsquot sleep on your plastic mat-tress which creaks every timeyou move find a quiet cornerduring tea breaks or just slip intothe back row of an especially dullpresentation

2 Take your own pillow you canuse it to (a) bolster the suppliedpillow (b) replace the suppliedpillow (c) get comfortable when

Edited Lowlights from the Seedy Underbelly of HCI2005

The Purple Press

23Interfaces 65 bull Winter 2005

napping during the day (see Tip1)

3 Slip the supplied towel betweenthe plastic mattress and sheet to(a) provide some kind of padding(b) reduce the level of creaking(c) avoid waking up in a pool ofyour own sweat

4 Or alternatively sleep on topof the duvet and use your coat asa cover

5 Ignore all of the above andbook into the Travel Inn acrossthe road That way you can ignoreTips 1ndash4 yoursquoll get taps thatyou can actually turn off showersthat donrsquot flood the bathroomtowel rails that break your fallwhen you slip in River Napier (iebathroom floor) and donrsquot contrib-ute to it and door locks that canresist more than your novicepickpocketing-with-a-paper-clip

skills

e-bsorbed

A bus commute to the conferenceeach morning is a drag unless you

can find something more enjoy-able to do at the same time

Entertaining myself by flickingthrough the proceedings yester-day a paper about tools forleasure reading caught my eye Itwas fascinating ndash talking aboutthings like the importance ofmobility for books and e-booksthe social life of print books andthe emotional attachment peoplehave to them

Just after Irsquod read the bit aboutprint books often becominginvisible with the userrsquos attentionbeing completely taken by thecontent of the reading experienceI looked up hellip and realised Irsquodmissed my stop

Napier was long behind us hellipwhich is really neat an interac-tive research paper that gives youthe actual experience itrsquos discuss-ing Is there a name for thisphenomena and does anyonehave other examples hellip or do

these things only happen to me

PC

Conference Fringe

It seems to me that the less effortthat goes into organising some-thing the more fun it is

This is not to rubbish the work ofmy pal the Blue Genie who ranthe Fringe What I mean is thatthere was no review processinvolved in selecting the partici-pants in the Fringe

Basically if you had an idea or aninteractive experience you wantedto demonstrate to the rest of theconference you could just set upyour laptop and away you went

I was really rather impressed withthe exhibits Clearly so were theother delegates that stuck aroundto see because the presenterswere talking constantly to peopleuntil it was all wrapped up atabout 7pm

If you didnrsquot stick around to seethe Fringe shame on you

The exhibits included theThimbleby Tworsquos funky calculatorCanadian Chickrsquos two-handedmouse(smice) and a means ofgathering data on how peoplelsquoskinrsquo their applications and tools

Disclaimer

The views expressed in The PurplePress are not those of the authors oranyone else and are not to be re-peated in front of anyone who couldtake offence although of course noone can take offence because thecharacters described in The PurplePress could not possibly exist in realor virtual life or death Does thatcover everything

Architectural ungreatness

Whoever dreamt up the design ofthe Lindsay Stewart LectureTheatre Whatrsquos the first rule ofauditorium design Donrsquot light thespeaker from behind So whatdoes LSLT do It has a bloodygreat window right behind wherethe speaker stands

A feeble attempt has been madeat some point to block the lightwith blinds that generate a head-ache-inducing moire effect forthose in the audience an overalleffect demonstrated by Mary Cduring her otherwise excellent

keynote presentation

So the question is should we doaway with the whole peer reviewprocess for HCI2006 in LondonAfterall itrsquos tedious and time-consuming for all involved Whynot instead just have anyonewho fancies coming to the confer-ence turn up with their laptop todemo their projects

I think it could work hellip

Purple Pixie

24 Interfaces 65 bull Winter 2005

Welcome to Interfaces Reviews Thanks to Sandra Cairncross for doing a great job as the last editor I have now been given the batonand perhaps unfortunately for you this means you get three reviews by me in this issue This is a short-term measure and will soon beremedied I have a willing cohort of reviewers and some great books to discover Interfaces Reviews will feature a themed set of books ineach edition In the coming year the reviewers will be bringing you their views on books on novel interfaces information architecture andgames as well as some lsquoheavy stuffrsquo I will also be getting the latest news on up and coming HCI books so if you are publishing writing orhave seen a great book let me know These are my contact details

John KnightDirector of User-LabBirmingham Institute of Art and DesignGosta GreenB4 7DX0121 331 7868JohnKnightuceacuk

The three reviews in this edition cover my interests in art design and technology Tangential to HCI perhaps but it is interesting how each ofthese subjects tackles the humanndashcomputer interface in terms of aesthetics utility and ethics

John KnightJohnknightuceacuk

This book comes from the same stableas Patrick Jordanrsquos Pleasurable ProductsOther publications in the series includeJordanrsquos Introduction to Usability andHuman Factors in Product Design withWilliam Green With this pedigree thisnew volume is unlikely to disappointand it doesnrsquot It looks and feelstrustworthy and complete

The book has three parts The firstdescribes the practice of HumanFactors The second offers a compen-dium of methods The last part looks atprofessional issues and applications Itis clearly aimed at practitioners andcould be a single point of referenceIndeed the introduction suggests thatits writing came from the lack of sucha work It is aimed at the designdisciplines and will have relevance toeveryone from architects to softwareengineers For the more lsquodesignerlyrsquo itmay be a bit dry and there are fewillustrations However designers ofany flavour would be well advised toread it

The book begins by looking at thebarriers to the take up of technologyand the problems with designingproducts and user interfaces HumanFactors is proposed as a remedy to

these problems and a way of improv-ing the user experience The focus ispretty much on traditional ergonomicconcerns These include comfortperformance reliability and physi-ological and cognitive fit Applicationscentre on systems and especially thosepertaining to activity and work

Readers are taken through thehistory of human factors design andthis is contextualised by a processcycle that dovetails with businessneeds and the product lifecycleIndeed despite looking academic thecontent is firmly aimed at business andmaking products more useful andusable Given the ergonomics focus itis understandable that the first sectiontackles human abilities memory andphysiology and the influence of theexternal environment Motivation andproblem solving are also consideredand are firmly rooted in a cognitiveperspective

Given the practitioner focus it isunusual (but refreshing) to get somedeeper stuff Thus Nemeth slips inMontaigne and the nature of sensualexperience This is done in an accessi-ble and businesslike manner ChapterFour looks at products and innovationThis chapter provides an overview ofprocess that integrates ideation and theproduct lifecycle within a typical user-centred design framework Again thebook usefully links to business needsand widens the focus of Human

Factors to encompass new productdevelopment

Chapter Five takes an overview ofthe discipline and maps out its appli-cation in industry The first sectionspave the way for the main contentFocusing on methods this part willprobably be of most interest to practi-tioners In just under two hundredpages Nemeth covers 36 methodsThese are organised under six sectionsThe first concerns analytical methodsNext design guidance is dealt withEvaluation methods are then de-scribed followed by a useful chapteron surveys interviews and question-naires The final chapters concernusability assessment and controlledstudies

Each method is described in termsof what it does The necessary prepara-tion work is outlined including thematerials equipment and environmentthat are needed In addition easy tofollow procedures and methods foranalysing results are provided Shortexamples are given and the methodsare also usefully cross-referenced Thefinal section of the book considers thebusiness side of human factorsBeginning with the cost benefitsuseful organisational issues are alsoexamined Finally Nemeth looks atcommunications and the book con-cludes with case studies from a widerange of projects

This is a useful practitionerrsquos bookit is clearly grounded in industry

Interfaces Reviews

Human Factors Methods for DesignMaking Systems Human-CentredChristopher P NemethCRC Press 2004396 pages hardback illustrated bampwISBN 0-4152-9798-2CRC Price $9995 (about pound5700)

25Interfaces 65 bull Winter 2005

This book offers an insight into a newand dynamic community of softwareartists The book comes from theRead_Me festival that took place inAarhus last year The festival had twosections a conference and interactiveexhibition lsquocamprsquo As well as a bookthe organisers have an accompanyingwebsite at Runmeorg The site curatesthe artworks online while Read_Meoffers theoretical and practical dia-logue offline

From neither the art nor strictlyinteractive arts community Runmehas come together through informalgroups and networks Indeed theyhave stronger links to the hackercommunity than to the establishmentof Ars Electronica This means they areoften critical of the elitism of thegallery and museum culture(Andersen and Pold p 14) They arepragmatic practitioner based and(thankfully) leave the more esotericquestions about AI and consciousnessto the art establishment

Many of the twenty articles tacklesoftware formalism vs softwareculturism This debate central to thecommunity concerns whether inter-vention should focus on the material(software) or culture Intervention isan appropriate term as most contribu-tors see their work in explicitlypolitical terms Formalism concen-trates on artistic uses of code Software

culturalism on the other hand reflectsthe world of software and critiquestools such as Google and WindowsHere political intervention concernsreflecting the hidden values andqualities of the technology A thirdstrand bridges both and concernsperformativity and there is a healthydiversity of thought and actionbetween the two poles

The best theoretical papers are byArns Cox et al Johannson andLillemose Inke Arnsrsquo article comparessoftware art to generative art Thelatter is defined by Galanter as rsquoany arthellip where the artist uses a system hellipwhich is set into motion with somedegree of autonomy contributing to orresulting in a completed work of artrsquo(p 178) Troels Degn Johansson looksat the crisis of art as a parallel to one insoftware art Like most contributors heis critical of the interactive arts estab-lishment and Margot Lovejoy Indeedhe condemns her focus on art whichlsquois only marginally interested inexperiments at the level of programcodersquo hellip and is only interested in lsquowhatis tactile audible and visiblersquo (p 155)

Jacob Lillemose contemplatesFlorian Cramerrsquos distinction betweentwo kinds of software art Firstly thelsquoliterary and mathematical aesthetics offormal qualities of programming andgenerative codersquo hellip and secondly thelsquoconceptual and discursive involve-ment with software culturersquo (p 154)He argues that software art lsquois oftentreated as a digitally updated versionof the conceptual art that emerged inthe mid 60srsquo (p 138) rather than aqualitatively new discipline

Certain kinds of technology crop upin a number of chapters The predict-ably unpredictable functionality ofGoogle and Open Source are clearfavourites as opposed to the logicaland the corporate There are also anumber of artists that are referencedregularly These include John Cageand Sol Le Witt both for theirperformativity and immaterialism

As well as works being on show atRunmeorg the book also summarisesthirty two software art projects Theworks include Douwe OsingarsquoslsquoGoogle Talkrsquo (p 392) that generates

poetry from an initial keyword PeterLuiningrsquos (p 354) lsquoWindowrsquo is literallythat a transparent window thatcaricatures the graphical user interfaceversion because you can see through itIn similar ways many of the lsquosoftwareculturersquo works are witty and selfreferential including a thank you toJakob Nielsen

From the more formalist wingBoris Kopeinigrsquos TMP (p 370) is aseemingly random array of numbersthat fill the screen and change throughsome hidden functionality There arealso some good works that bridge thevideo and computer arts such as AmyAlexanderrsquos lsquoExtreme Whitespacersquo (p362) Performativity is also addressedwith live coding where laptops areused in live performances (Cox et al p170)

This book is testament to a new anddynamic community that has a uniquetake on art and software It will beinteresting to see how the communitymatures and begins to influencesoftware culture and art On the downside there is sometimes little concernfor the audience reception of the workOccasionally it seems as though thecommunity is the audience and thepractitioners are happy with this Thissituation however is untenable if theirinterventions are to a have widerimpact on art software and society

Edited by John Knight

practice with an eye on currentresearch and pertinent philosophicalgroundwork At nearly four hundredpages it is comprehensive without anypadding The core of the book is itsunderstandable descriptions ofmethods These provide valuableprofessional guidance and makeHuman Factors Methods for DesignMaking Systems Human-Centred aninvaluable reference work

Read_Me Software Art and CulturesOlga Goriunova and Alexei Shulgin[eds]Digital Aesthetics Research CentreUniversity of Aarhus 2004397 pages paperback illustrated bampwISBN 8-7988-4404-0University of Aarhus price pound2200

This is a flawless book that will beprovocative to anyone interested intechnology design and society Thebook starts by asking the questionwhat is a network The answer iscommonsense networks compriselsquonodes ties and flowsrsquo (p 26) Theauthor then brings together a numberof politicaltheoretical strands includ-ing globalisation post-Fordism theinformation society post-industrialismand post-modernism These he arguesare the precursors of the networksociety but the present is more than

The Network Society (Key Concepts)Darin BarneyPolity Press 2004198 pages paperback bampwISBN 0-7456-2669-6Polity Press price pound1499

26 Interfaces 65 bull Winter 2005

the sum of the past Drawing on thework of Manuel Castells in The Rise ofThe Network Society Barney points tothe unique qualities of the age (pp 25ndash34)

In Castellsrsquos formulationldquothe network society hellip ismade up of networks ofproduction power andexperience which con-struct a culture ofvirtuality in the globalflows that transcend timeand spacerdquo (Castells 1998370)

Well indeed and Castells loomslarge in the book and especially hisassertion that society is increasinglylsquoinformationalrsquo (p 28) and lsquoglobalisedrsquo(p 28) This means that power andconflict emanate from access to thenetwork (p 30) and creates a tensionbetween lsquoplacelessnessrsquo (p 31) andpeoplersquos need for lsquorootednessrsquo Lastlyhuman activity is expanded acrossborders and time zones in the networksociety These are all useful pointers towhere things are going and what wecould be designing

The first section looks at networktechnology Here Barney departs fromCastells and critiques instrumentalistsubstantivist and social constructivisttheories of technology and offers alsquocomposite viewrsquo (p 42) This approachsees technology as neither entirelydeterministic nor neutral but insteadmutable in the hands of humanagency

Barney considers the essence ofnetwork technology and notes how itembeds lsquoinstrumental rationalityrsquowithin seemingly neutral tools He alsopoints out some of the positive aspectsof networks in facilitating two-waycommunication localisation and lsquothereconstitution of local identity inter-ests and powerrsquo (p 47) In addition asopen systems networks provide anarena for contesting values andopportunities unavailable in the past

Network technology is alsocontextualised with issues in designsituation and use The author looks toAndrew Feenberg Langdon Winner(p 49) and Lawrence Lessig (p 51)These thinkers make similar points toHarvey Molotch and in essence theysuggest that design fixes value andaffordances for its users Converselyvalue and affordances are not solely

within the province of the designerDesign is constrained and influencedby external agencies These influencesare wide and encompass everythingfrom the law to methods of produc-tion Winner offers a well knownexample of how design can fix apolitical value through creatingconstraints and affordances for users

New Yorkrsquos Long Island highwayoverpasses were lsquodeliberately designedby Robert Moses so as to be too low toallow passage beneath them by publicbuses This design decision was also apolitical decision and the technicalarrangement it put in place was also apolitical arrangement hellip low over-passes effectively denied poor peopleand racial minorities hellip access to thepublic park and beachesrsquo (p 50)

The character of network technol-ogy is then described in terms oflsquotimendashspace compressionrsquo (p 61) andlsquodeterritorialisationrsquo (p 62) In effectthis means increasingly scattered andinterlinked methods of communica-tion production and consumptionacross time and distance Emblematicof the network society is the Internetand the author notes that lsquonever hasthere been a mass communicationsystem that seems so little contained orconstrained by territorial expansersquo (p62) Finally decentralisation andcontrol as well as interactivity andcustomisation are considered asunique features of the technology

The interpretative focus of thechapter is perhaps the bookrsquos onlyweakness By giving more weight tothe influence of digital networks onconsumption Barney could havebrought the issue much more alive Forexample in the rise of AmazoneBaytrade text messaging and even cheapair travel the matrix of human andtechnological networks is tangiblypresent

The next section concerns thenetwork economy This takes ineverything from enterprise and workto the changing nature of propertyThe history begins with the formula-tion of an information economy in the1960s and the liberalisation of thetelecommunications sector in the UKand US This materialist approach isrewarding Barney shows how politi-cal economic and technologicalexpediency has produced fundamentalchange for better and worse

The last two chapters concernpolitics and identity Both are influ-enced by a collapse of legitimacy of theold increasing fragmentation and newnetworks This is brought into thecontext of the rise of globalisation andthe changing role of enterprise and thestate The lsquostatersquos apparent crisis ofsovereigntyrsquo (p 114) is the authorargues a result of deterritorialisationalthough he surveys alternativeinterpretations of the geo-politicalmap

The network society is both spurand brake on political involvementand the author is ambivalent whetherthe changes it brings about are good orbad He notes the rise of new(transnational) opposition movementsat the same time as the hegemony ofthe old (national) media Thesedevelopments are contained within alsquonew politicsrsquo that is highly networkedand symbolic The author also suggeststhat identity is an increasingly impor-tant question in the face of thedelegitimising of organisations Thechapter begins with a quote fromCastells (p 145)

ldquoIn a world of global flowsof wealth power andimages the search foridentity collective orindividual ascribed orconstructed becomes thefundamental source ofsocial meaning hellip Identityis becoming the main andsometimes the only sourceof meaning in a historicalperiod characterized bywidespread destructuringof organisations helliprdquo(Castells 19963)

Drawing on the work of SherryTurkle the mutability of identity isdiscussed and the chapter concludesby looking at community AvoidingCastellsrsquos positive reading of thesituation the author is more concernedabout whether the network society isreal or is just a useful focus for under-standing the world we live in (p 181)We might broaden that focus to thinkabout how the network society influ-ences the way we design and theproducts and services we help tocreate

John KnightJohnknightuceacuk

27Interfaces 40 bull Autumn1999C

onta

ct D

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s 14

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m a

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orm

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ter

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ety

1 Sa

nfor

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reet

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indo

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(Tel

+44

(0)1

793

4174

17)

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ries

abo

ut m

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p ca

n al

so b

e e-

mai

led

to

hci

bcs

org

uk

Bri

tish

HC

I G

roup

ndash A

pplic

atio

n F

orm

200

4ndash20

05 P

leas

e pr

int o

r ty

pew

ww

bcs

-hci

org

uk

Interfaces is published quarterly by the British HCI Group copy 2005 The British HCI Group (unless indicated otherwise) The opinions expressed represent thepersonal views of the authors and are not the official views of their companies nor of the British HCI Group unless specifically stated

Quarter page pound135Half page pound240Full page pound44520 supplement for cover or

inside cover pages

Discounts given to corporate memberseducational institutions and charities

Special rates for job advertisementsLoose inserts pound175 + weight allowance if over

10g

ADVERTISING RATES ndash to advertise contact the editorJob advertising also accepted for UsabilityNewscom at thesame rates as for quarter-page ad in Interfaces Book bothfor a 20 discount Contact Andy Dearden CommunicationsChair British HCI Group0114 225 2916 oramdeardenshuacuk for further details

The British HCI Group is served by Sub-groups comprising representatives from a broad range of academic and industrial centres of HCIinterest The Sub-groups are committed to promoting the education and practice of HCI and to supporting HCI people in industry and academiaFor contact details of the persons in each Sub-group please select from the following

Officers and Sub-groups

CHAIRS AND OFFICERS GROUPChair Russell BealeVice Chair Catriona CampbellEx-Chair Gilbert CocktonTreasurer Ian BenestSecretary Linda LittleCommunications Sub-group ChairAndy DeardenEducation amp Practice Sub-group ChairWilliam WongEvents Sub-group Chair Peter Wild

Anxo Cejeiro RoibasMembership Sub-group ChairAdrian WilliamsonChair of Student RepresentativesCatherine Kenny

Communications Sub-groupChair Andy Dearden

Interfaces magazine editor Laura Cowen

PR amp Marketing Nico McDonaldCatriona Campbell Nick Bryan-KinnsAmir Naghsh (webmaster)

UsabilityNewsProject Director Dave ClarkeEditor Ann Light

Website listserv and online servicesJesmond Allen Gerred Blyth

Research Sub-groupChair Dianne Murray

Alan Dix Dale Richards

Events Sub-groupChair Peter Wild

Conference Planning Fintan Culwin

European ConferenceLiaison amp Planning vacant

HCI2005 Chair Tom McEwan

HCI2004 Chair Janet Finlay

Meetings Officers Colin VentersAnxo Cereijo Roibaacutes

Fausto J Sainz Salces (SR)

Education amp Practice Sub-groupChair William Wong

HCI Accreditation Scheme Jonathan Earthy

Alan Dix Barbara McManus

Membership Sub-groupChair Adrian Williamson

IndiaChina Liaison Andy Smith

Organisational Liaison Dave England

SIGHCHI and IFIP Liaison Gilbert Cockton

BCS Liaison Barbara McManus

Regional Liaison Daniel Cunliffe

British HCI Group committee members (alphabetical listing)

Jesmond Allen bull tel 01179 020301 bull mob 09731 731757 bull jesmondjesmondocouk

Russell Beale bull University of Birmingham bull tel 0121 414 3729 bull fax 0121 414 4281 bull RBealecsbhamacuk

Ian Benest bull University of York bull tel 01904 432736 bull fax 01904 432767 bull ianbenestcsyorkacuk

Gerred Blyth bull Amberlight Ltd bull tel 0870 7399900 bull gerredamber-lightcouk

Nick Bradley bull University of Strathclyde bull tel 0141 548 3524 bull fax 0141 552 5330NickBradleycisstrathacuk

Nick Bryan-Kinns bull Queen Mary University bull tel 020 7882 7845 bull nickbkdcsqmulacuk

Sandra Cairncross bull Napier University bull tel 0131 455 2724 bull SCairncrossnapieracuk

Catriona Campbell bull The Usability Company bull tel 0207 843 6702 bull fax 0207 843 6701catrionatheusabilitycompanycom

Dave Clarke bull Visualize Software Ltd bull tel 07710 481863 bull fax 01543 270409 bull davevisualizeukcom

Gilbert Cockton bull University of Sunderland bull tel 0191 515 3394 bull fax 0191 515 2781GilbertCocktonsunderlandacuk

Laura Cowen bull IBM Hursley bull laurajcowenyahoocouk

Fintan Culwin bull South Bank University bull tel 020 7815 7434 bull fax 020 7815 7499 bull fintansbuacuk

Daniel Cunliffe bull University of Glamorgan bull tel 01443 483694 bull fax 01443 482715 bull djcunlifglamacuk

Andy Dearden bull Sheffield Hallam University bull tel 0114 225 2916 bull fax 0114 225 3161amdeardenshuacuk

Alan Dix bull Lancaster University bull tel 07887 743446 bull fax 01524 510492 bull alanhcibookcom

Jonathan Earthy bull Lloydrsquos Register bull tel 020 7423 1422 bull fax 020 7423 2304 bull jonathanearthylrorg

Dave England bull Liverpool John Moores University bull tel 0151 231 2271 bull fax 0151 207 4594denglandlivjmacuk

Janet Finlay bull Leeds Metropolitan University bull tel 0113 283 2600 (ext 5158) bull fax 0113 283 3182JFinlaylmuacuk

Martha Hause bull mlhausedslpipexcom

Catherine Kenny bull Northumbria University bull tel 0191 243 7244 bull fax 0191 227 4713 bull ckennyunnacuk

Ann Light bull tel 07947 072300 bull fax 020 8241 5677 bull annlcogssusxacuk

Linda Little bull Northumbria University bull tel 0191 243 7250 bull fax 0191 227 4713 bull llittleunnacuk

Nico McDonald bull Design Agenda bull tel 07973 377897 bull fax 07976 650257 bull nicodesign-agendaorguk

Tom McEwan bull Napier University bull tel 0131 455 2793 bull fax 0131 455 2727 bull tmcewannapieracuk

Barbara McManus bull University of Central Lancashire bull tel 01772 893288 bull fax 01772 892913bmcmanusuclanacuk

Dianne Murray bull tel 0208 943 3784 bull fax 0208 943 3377 bull diannesoicityacuk

Amir M Naghsh bull Sheffield Hallam University bull tel 0114 225 3195 bull ANaghshshuacuk

Dale Richards bull QinetiQ Ltd FST bull tel 01252 393896 bull fax 01252 392720 bull drichardsqinetiqcom

Anxo Cejeiro Roibaacutes bull University of Brighton bull tel 01273 642458 bull fax 01273 642405acroibasbtonacuk

Fausto J Sainz Salces bull Liverpool John Moores University bull tel 0151 231 2082 bull fax 0151207 4594cmsfsainlivjmacuk

Andy Smith bull Thames Valley University bull tel 01753 697565 bull fax 01753 697750 bull andysmithtvuacuk

Colin Venters bull University of Manchester bull tel 0161 275 1384 bull cventersncessacuk

Robert Ward bull rdwardhudacuk

Peter Wild bull University of Bath bull tel 07779 330 554 bull fax 01225 386131 bull peterjwildgmailcom

Adrian Williamson bull Graham Technology plc bull tel 0141 533 4000 bull AdrianWilliamsongtnetcom

William Wong bull Middlesex University bull tel 0208 411 5000 bull fax 0208 411 5215 bull wwongmdxacuk

KEYBold entries indicate members of the Chairs and Officers GroupSR student representative

Editor Interacting with ComputersDianne Murray

Interfaces magazineEditor Laura CowenBooks Editor Sandra CairncrossMyPhd Editor Martha HauseProfile Editor Alan DixProduction Editor Fiona Dix

Relevant URLsBritish HCI Group wwwbcs-hciorgukUsabilityNews wwwusabilitynewscomHCI2005 wwwhci2005org

BCS ContactsSue Tueton (Membership) hcibcsorguk+44(0) 1793 417416

The British Computer Society1 Sanford Street Swindon SN1 1HJ UKTel +44(0) 1793 417417Fax +44(0) 1793 480270Email hcibcsorguk

  • Interfaces 65
    • View from the Membership Chair
    • Editorial
    • Deflections You canrsquot burst seams if no-one will wear the clothes
    • Ambient technologies
    • The brain and the web A quick backup in case of accidents
    • Past present and a virtual future Treating phobias with exposure therapy
    • My PhD Social Networks in e-Learning
    • Memorability and security of passwords
    • Experiencing design Tools of the trade
    • RAE response
    • Aspects of HCI2005
    • HCI2005
      • A PhD studentrsquos reflection
      • The Fringe
        • Scotland overrun with micehellip
        • Weapons of Maths Construction
          • HCI and the Older Population workshop (two views)
          • The Purple Press
            • Interfaces Reviews
            • British HCI Group committee members

2 Interfaces 65 bull Winter 2005

contentsView from the Membership Chair

2 View from the Chair

3 Editorial

4 DeflectionsGilbert Cockton

5 Ambient technologiesRussell Beale

6 The brain and the webAlan Dix

8 Past present and a virtual futureChris Jackson

11 My PhDAndrew Laghos

12 Memorability and security of passwordsAlistair DN Edwards amp Helen Petrie

14 Experiencing designRobert St Amant

15 RAE responseRussell Beale

HCI2005

17 A PhD studentrsquos reflectionChris Creed

18 The FringeScotland overrun with micehellip

Celine Latulipe

19 The FringeWeapons of maths construction

Will Thimbleby

20 HCI and the Older Population workshopAnna Dickinson amp Francis Allen

22 The Purple Press

24 Interfaces reviews

28 HCI Executive contact list

In the immortal words from Love Story (and that IS showingmy age) lsquoWhere do I beginrsquo Having done some research(looked at what others have done with this column) itappears that what is required is an intro to me an intro to myideas and some insight into whatever it was that got me intothis post

I am currently working at the University of CentralLancashire (UCLAN) in Preston having arrived at this placevia teaching in further education (IT and Computing) andteaching in secondary schools (Maths) When I first beganwork at UCLAN it was as a programmer and I taughtamongst other things assembly language programming andalgorithmic problem solving An interest in childrenrsquoslanguage (I have four children) and a particular interest inspeech and recognition technology lead me to consider a PhDin recognition technologies and children and after someforays into speech recognition I settled on handwritingrecognition and began a twilight existence that many of youwill be either enduring or recalling as you read this column

It was the PhD that put me into HCI my supervisorsuggested that teaching HCI would be a good move as itwould bring me up to speed with the subject area So that iswhat I did and now five years on the PhD is finished I nowteach three different HCI courses and inevitably the childrenhave grown up some

In the course of doing my doctoral research I co-foundedthe Child Computer Interaction (ChiCI) group within theDepartment of Computing at UCLAN and have recentlymoved my offices into the ChiCI building and am planningloads of fun stuff in our soon to be opened play lab Mycurrent lsquopassionsrsquo are pen computing (including handwritingrecognition) text input and child computer interaction and Ihave several academic publications in these areas as well asseveral lsquorantsrsquo

So how did I get to be the new membership chair Wellthat is a relatively long story that began in Sunderland (myfirst BCS-HCI Conference where I was remarkably welltreated by the lsquogurusrsquo despite knowing very little about suchmysteries as task analysis and GOMS) and possibly had amoment in Bath (when I recall sitting with AdrianWilliamson and talking about membership and things) andended in Edinburgh (when I got the call) My plans for therole are quietly ambitious the usual things like double themembership statistics double the member benefits anddouble the member engagement all come to mind but on amore realistic note it is the case that the organisation needsto expand rather than contract that we need to offer value formoney and that we need to have an interested membership

In a world where most people in the West are money richand time poor I consider myself to be enthusiasm rich andorganisation poor I was once advised by a Head of Depart-ment to avoid all things admin as it was not my forteHowever knowing my own limitations and strengths I hopeto be able to add something to the three remits outlinedabove whilst also being able to offer some fresh ideas into theexecutive pot

Mail me at jcreaduclanacuk

Janet C ReadUniversity of Central LancashirePrestonjcreaduclanacuk

3Interfaces 65 bull Winter 2005

RIGHT TO REPLY

Make Interfaces interactive We invite you tohave your say in response to issues raised inInterfaces or to comment on any aspect of HCIthat interests you Submissions should be shortand concise (500 words or less) and whereappropriate should clearly indicate the articlebeing responded to Please send all contributionsto the Editor

Deadline for issue 66 is 15 January 2006 Deadline for issue 67 is 15 May 2006 Electronic versions are preferredRTF plain text or MS Word via electronic mail or FTP (mail fionadixhiraethcom for FTP address) or on Mac PC disks butcopy will be accepted on paper or fax

Send to Interfaces co Laura Cowen Mail Point 095 IBM United Kingdom Laboratories Hursley Park WinchesterHampshire SO21 2JNTel +44 (0)1962 815622 Email laurajcowenyahoocouk

and copy email submissions to Fiona Dix Interfaces production editor email fionadixhiraethcom

PDFs of Interfaces issues 35ndash64 can be found on the B-HCI-G web site wwwbcs-hciorgukinterfaceshtml

Interfaces welcomes submissions on any HCI-related topic including articles opinion piecesbook reviews and conference reports The nextdeadline is 15 January but donrsquot wait till then ndashwe look forward to hearing from you

NEXT ISSUE

with thanks to commissioning editorsInterfaces reviews John Knight JohnKnightuceacukMy PhD Martha Hause mlhausedslpipexcom

To receive your own copy of Interfaces join the BritishHCI Group by filling in the form on page 27 and sending itto the address given

Photo credits cover top Laura Cowen right Rene Kellerbottom Haliyana Khalid p3 Laura Cowen p16 DeanMohamedally Konstantinos Koukouletsos Haliyana KhalidMarc Fabri Laura Cowen p19 Harold Thimbleby p20 JoyGoodman p22ndash23 Laura Cowen

Editorial Laura Cowen

Laura Cowen is a Technical Writer atIBM Software Development Laborato-ries near Winchester Hampshire Shepreviously worked as a UsabilityResearcher for an information designcompany in Milton Keynes whichincluded a very brief semi-academiccareer in eye movement and usabilityresearch

Laura Cowen

Laura Cowenlaurajcowenyahoocouk

As HCI2005 was a computing-related conference and as I wasthere as Press it seemed appropriate to take along mywireless laptop so that I could report on the conference lsquoas ithappenedrsquo Rather than having the inconvenience of findingand logging on to strange lab computers all week I had theback-breaking inconvenience of lugging around a laptop (andpower adaptor) instead

On the first day an overly optimistic Student Volunteergave me my WIFI user name and password and said ldquojustswitch on your notebook and itrsquoll try to connectrdquo Irsquom not surethat wireless ever tries anything that helpful And it didnrsquot

Still I can proudly say that I beat the technology I workedout a convoluted process to copy files from my laptop to mydigital camerarsquos flash card (for which I fortunately had a USBcard-reader) and from there to one of the dumb Internet

terminals on which I could open or upload (but not edit) thefiles through the Web browser A stunning example ofhumanndashcomputer interaction

As a result this issue of Interfaces can report back on theconference look at some of the innovative projects demon-strated at the Conference Fringe and of course reveal thetrue conference experience as told by The Purple Press

Aside from conference coverage this issue also contains afascinating review of the research into using virtual reality totreat phobias and a calculation (courtesy of Alan Dix) of theinformation capacity of the human brain and the webFinally this issue welcomes John Knight the new editor ofthe revamped book reviews column Interfaces Reviews Thisissue the theme is Art Design and Technology future issueswill take on a range of themes from Games to InformationArchitecture If yoursquore interested in reviewing books forInterfaces Reviews please get in touch with John

4 Interfaces 65 bull Winter 2005

DeflectionsYou canrsquot burst seams if no-one will wear the clothes Gilbert Cockton

Gilbert Cockton is Research Chairin HCI and Chair of InteractiveDigital Media in the School ofComputing and Technology at theUniversity of Sunderland Hecurrently directs NITRO a pound36Mcollaboration between fouruniversities to provide access toexpertise and facilities for digitalcompanies in north east EnglandGilbert was recently awarded aNESTA fellowship for his work onvalue-centred design

The first lsquoDeflectionsrsquo was my reply to an ACM InteractionslsquoReflectionsrsquo column Interactions doesnrsquot go for rights to reply(OKCancel September 3rd) but I insist now that if YvonneRogers wants such a right she can have my next column

HCIrsquos founders believed in the power of psychology TheSoftware Psychology Society co-organised the first CHIconference (one of its activists was Ben Shneiderman) CardMoran and Newellrsquos 1983 book looked to save computing viapsychology lsquoOur purposehellip is to help lay a scientific founda-tion for an applied psychology concerned with human usersof interactive computer systemsrsquo (p vii) I have no nostalgiafor Yvonne and my PhD student decade where HCIrsquos lsquomis-sions goals and methods hellip were well-establishedrsquo (Interfaces64 p8) As an ex- secondary school teacher with an Educa-tion degree I was horrified at the state of HCI in 1983 Withprofessional experience applying inter-disciplinary humanscience I knew that simply adding experimental CognitivePsychology to Computer Science could never yield anadequate design science for interaction

Card et al did not fix the mission goals and methods ofHCI for long Their colleague Lucy Suchman saw sociologyas HCIrsquos saviour which was mundane to me after an under-graduate diet that included sociology of knowledge sociolin-guistics and teacherndashpupil social interaction HCI needed abroader interdisciplinary basis for design The first HCI PhDto win the UK CPHCrsquos Distinguished Dissertation prizeEamonn OrsquoNeillrsquos thesis took a linguistically inspired ap-proach to developer-user interaction Expanding the H inHCI beyond Cognitive Science was clearly central to this Butalready Cooper and Bowers had drawn on Foucaultrsquossociology of knowledge to explore how the HCI disciplineused boundaries to exercise control Yvonnersquos quest for newboundaries around an expanded HCI echoes Foucault whounfortunately was no fan of academic disciplines

So when Yvonne opened her Interfaces article with lsquoThefield of humanndashcomputer interaction is bursting at theseamsrsquo my first reaction was lsquoand itrsquos still not fat enoughrsquoYvonnersquos image of an obese HCI bursting at the seamssuggests that only a XXL shell suit can cover us now protect-ing our modesty but bestowing no dignity This connectswith the most recent failure to promote debate within theconfines of SIGCHIrsquos Interactions In one corner Susan Drayand David Siegel have concerns similar to Yvonnersquos that theseams between ethnography and usability are unravelling Inthe other corner Bill Buxton sees a pile of clothes on the floorwith nothing inside (he actually talks about glue not seamsbut I wonrsquot mix metaphors) Whatever the wrongs and rightsof reply for Interactions (my sympathies are with Susan andDavid) Irsquom with Bill on the actual argument Wersquore lookingin the wrong place for either a holistic focus or disciplinaryfoundations of an ever expanding HCI The best thing thatHCI can do is to disappear and to reconstitute itself as a part of aDesign discipline for interactive artefacts focused on the humansources and achievement of design success and the humanconstraints that diminish success when carelessly ignored

Translating my lsquoUsability is dead long live Product Valuersquopolemic (wwwusabilitynewscomnewsarticle1638asp )into the clothes metaphor this argued for dropping the pants

[sic] of simple minded usability I now realise that not just thepants should come off but like Yvonne I couldnrsquot quite clearout my wardrobe All Yvonne needs to keep is the (Wo)Menin Black look of Interaction Design with its more sensible cutaround lsquowhat gets designedrsquo Established HCI is the oppositeof the Emperorrsquos New Clothes While he had no clothes ourclothes have no emperor because wersquove made none to fitanyone yet To do that we must measure up an Emperor TheEmperor (Empress) is Design and until we make clothes forour new boss what we have will still be shredded by poten-tial customers Yvonne knows this though Her full call for amajor rethink is easily found (Google with Rogers NewTheoretical Approaches) and in it she states

a different frame of reference is needed ndash onewhich focuses more on the process of design andhow hellip different kinds of designers hellip want to besupported In addition a quite different helliprelationship between researchers and designers isneeded hellip working more as partners collaborat-ing together

Yoursquore dead right Yvonne but please stop talking ofmanaging lsquothe rapidly expanding field of HCIrsquo and considerreframing our whole enterprise as one of providing effectivesupport for Design You can have my next column to expandon your above words And so can Susan David and Bill

Card SK Moran T and Newell A The Psychology of Human-ComputerInteraction Lawrence Erlbaum Associates 1983

Cheng K Opinions Anytime Anywhere OK-Cancel September 3rd 2005wwwok-cancelcomarchivesarticle200509opinions-anytime-anywherehtml

Cooper G and Bowers J ldquoRepresenting the User Notes on the DisciplinaryRhetoric of HCIrdquo in Thomas P (ed) The Social and Interactional Dimensionsof HumanndashComputer Interfaces Cambridge University Press 1995

OrsquoNeill E UserndashDeveloper Cooperation in Software Development Building CommonGround and Usable Systems Springer Verlag 2001

Shneiderman B No members no officers no dues A ten year history of thesoftware psychology society SIGCHI Bulletin 18(2) 14ndash16 1986

Suchman L Plans and Situated Actions The Problem of Human-machine Communi-cation Cambridge University Press 1987

Gilbert CocktonUniversity of Sunderlandgilbertcocktonsunderlandacuk

5Interfaces 65 bull Winter 2005

Ambient technologies Russell Beale

Russell Beale leads theAdvanced Interaction Groupin the School of ComputerScience at the University ofBirmingham His researchfocus is on using intelligenceto support user interactionBefore returning full time toacademia and research in2003 he co-founded ran orworked for various internet-related companies

Ambience is the new black As the child of ubiquitouscomputing and artificial intelligence it inherits a strongtradition of innovation and discovery and some darkerfamily secrets of over-hype and public disenchantmentAmbient technologies offer us the vision of quietly intelligentsystems understanding our needs and requirements andunobtrusively offering us support and technological enhance-ment whenever and wherever we need it

For many different researchers ambient technology meansdifferent things For me itrsquos a term that encompasses a lotbut the provision of appropriate subtle technical support ineveryday activities is central to it For this there has to be adeep technical infrastructure of distributed computing accessand security controls wireless communication of numeroussorts device discovery and resource management with theadded frisson of charging models and e-commerce systemsthat could be overlaid to provide a commercially interestingangle And hidden the ghost in the machine is the necessaryAI to understand and infer to filter and choose to directand support allowing the environment to play an active rolein supporting the user Itrsquos not about direct manipulation anylonger itrsquos about subtle facilitation

One of the appealing characteristics of ambient intelli-gence is that it doesnrsquot have to make the exaggerated claimsof its parents It requires only appropriate intelligence ratherthan artificial intelligence to perform remarkable feats ofsupport By this I mean that relatively simple AI ap-proaches can be used to give quantum leaps forward insupport and system understanding In a similar way net-working a variety of common-or-garden technologies allowsthem to provide a reasonable imitation of pervasiveness andallows them to support users in many different situations

For example wersquove recently been working on supportingsocial interaction using smartphones The aim is to helppeople interact better with each other not with the underly-ing technologies We have developed a number of different

systems ranging from dating services and joke-telling overBluetooth to public display spaces with general news viewsand comment which can be interacted with using SMS andWAP as well as WIFI PDA and laptops

Systems run on mobile phones on PDA screens appear-ing in public spaces on peoplersquos doors on their web pagesand in their pockets And all this is done with existingtechnologies that most users have access to in their homesoffices and personally In general they didnrsquot really need asmartphone ndash any standard one would do Nothing new orwhizzy has had to be invented and the AI used has notbeen particularly clever But it provides summaries of thenews shows which topics people like to chat about matchesup the lovelorn and the randy provides gossip and informalchat ndash and all of these help to improve group cohesivenessincrease conversation and generally support the engagementof people with each other

If ambient technologies can avoid the hype then they maybecome the next frontier for really interesting HCI researchWell not HCI more HHIMT ndash humanndashhuman interactionmediated by technologies But maybe thatrsquos hype too

Call for Abstracts

International Design and Engagability Conference 2006Idec 3 will bring together artists designers researchers and organisations

that focus on providing accessible usable and engaging products and services

bull Interactive artsbull Performancebull Product Designbull Industrial designbull Visual Communicationbull Aestheticsbull Three Dimensional Designbull Gamesbull E-commercebull E-healthbull Mobile Computingbull Mobile Mediabull Public displays and Kiosks

Email submissions to johnknightuceacukby 22 December 2005

Long Papers250 word abstract

Short Papers250 word abstract

Posters250 word description

Interactive Experiences250 word description

bull Locative mediabull Intranets Extranets and the

Internetbull Humanndashcomputer Interactionbull Location-based servicesbull New media and the Webbull Rich and virtual environ-

mentsbull Value sensitive design and

ethicsbull Virtual and augmented reality

Themes Submissions

6 Interfaces 65 bull Winter 2005

Some years ago I did some back of the envelope calculations onwhat it would take to store an audio-visual record of yourcomplete life experiences [1] The figure was surprisingly smalla mere 300 MB per year Furthermore given that storage ca-pacity is currently doubling approximately every 18 monthsand extrapolating (not totally unreasonably) the space requiredfor this is decreasing rapidly For a baby born today by thetime they are 70 their complete life experiences will take nomore than a grain of dust to store ndash sneeze and its gone

Of course this is about recording video and audio that comeinto the body ndash what about what is inside our heads

Our brains contain about 20 billion neurons each connectedto between 1000 and 10000 others It is commonly assumedthat our long-term memories are stored in this configurationboth what is connected to what and the strength of thosesynaptic connections [2]

If this is the case we can calculate the maximum informa-tion content of the human brain One way to envisage this is asan advanced brain scanner that records the exact configurationof our neurons and synapses at a moment in time ndash how muchmemory would it take to store this

For each neuron we would need to know physically whereit is but these xyz coordinates for each neuron turn out to bethe least of the memory requirements needing a mere 90 bitsto give us a one in a billion accuracy for each coordinate Thatis about 120 MB for all the neurons

The main information is held as noted in what is con-nected to what To record this digitally we would need tohave for each of the 5000 synapses of each neuron a lsquoserialnumberrsquo for the neuron it connects to and a strength Given 20billion neurons this serial number would need to be 35 bitsand so if we store the synapse strength using 5 bits(0ndash31) this means 40 bits or 5 bytes per synapse so 25000bytes per neuron and 500 thousand billion bytes for the wholebrain state

That is the information capacity of the brain is approxi-mately 500 terabytes or half a petabyte

It is hard to envisage what half a petabyte is like in terms ofinformation capacity One comparison would be with a booksThe Bible (a big book) takes about 45 MB to store so ourbrainrsquos capacity is equivalent to a billion bibles about thenumber that stacked floor to ceiling would fill a medium-sized church

For a more computational comparison the Internet Archiveproject (wwwarchiveorgaboutaboutphp ) stores dumps ofthe Web donated by Alexareg (wwwalexacom) an internetrecommender and search company These dumps are used forthe lsquoWayback Machinersquo (wwwarchiveorgwebwebphp )which enables you to visit lsquooldrsquo websites [3] The current datacomprises about 100 terabytes of compressed data Theuncompressed size is not quoted on the archiveorg web sitebut assuming a compression factor of around 30 and alsonoting that the dump will not be complete we can see thecurrent web has a similar level of information capacity (butmore in lsquodatarsquo and less in link interconnections) as the brain

As an alternative way to lsquosizersquo the web consider thatGoogletrade currently (August 2005) indexes about 8 billion pages

assuming this is perhaps half the total accessible pages andthat each Web page including images averages 40KB [4] weget 640 terabytes just over half a petabyte

This is not to say the web is brain-like (although it has somesuch features) nor that the web in any way emulates the brainbut sheer information capacity is clearly not the defining fea-ture of the human brain

In order to store data such as movies the Internet Archiveproject has designed a low-cost large-scale storage unit calledthe Petabox [5] Large 19 inch racks store 100 terabytes of dataeach so that 5 tall racks or 10 smaller filing-cabinet-sized rackswould store the 500 terabytes of our brain In principle if youhad a brain scanner that could map our neuron connections wecould store these in a small machine room hellip then perhapsthrough nano-technology one could restore the patterns like abrowser back button after a bad day hellip

If such far-fetched technology could exist it would meanpeople could effectively lsquoforkrsquo their lives have multiple streamsof memory that share beginnings but have different experi-ences thereafter time-sharing the body hellip sounds like goodscience fiction

Our brains are not just passive stores of information butactively changing Discussions of the power of the massiveparallelism of the brainrsquos thinking compared with the blindinglyfast but blinkeredly sequential single track of electronic com-putation is now passeacute However having noted that the infor-mation capacity of the brain is not that great what about thecomputational capacity ndash how does it rate

At a simplified level each neuronrsquos level of activation isdetermined by pulses generated at the (1000 to 10000) synapsesconnected to it Some have a positive excitatory effect someare inhibitory A crude model simply adds the weighted sumand lsquofiresrsquo the neuron if the sum exceeds a value The rate ofthis activity the lsquoclock periodrsquo of the human brain is approxi-mately 100Hz ndash very slow compared to the GHz of even ahome PC but of course this happens simultaneously for all 10billion neurons

If we think of the adding of the weighted synaptic value as asingle neural operation (nuop) then each neuron has approxi-mately 5000 nuops per cycle that is one mega-nuop per sec-ond In total the 20 billion neurons in the brain perform 10peta-nuops per second

Now a nuop is not very complicated a small multiplicationand an addition so a 1 GHz PC could manage perhaps toemulate 100 million nuops per second Connected to the Internetat any moment there are easily 100 million such PCs that is acombined computation power of 10000 million million nuopsec hellip that is 10 peta-nuops hellip hmm

Again one should not read too much into this the level ofinterconnectivity of those 100 million PCs is far weaker thanour 20 billion neurons good for lots of local computation (howmany copies of Internet Explorer) but poorer at producingsynchronised activity except where it is centrally orchestratedas in a webcast In our brain each neuron is influenced by 5000others 100 times a second If we imagined trying to emulatethis using those PCs each would require 10MB per second ofdata flowing in and out (and in fact several times that for

The brain and the webA quick backup in case of accidents

7Interfaces 65 bull Winter 2005

routing information) but more significantly the speed of lightmeans that latencies on a global lsquobrainrsquo would limit it to nomore than 10 cycles per second

For an electronic computer to have computational powereven approaching the human brain it would need those 10million PCsrsquo computation much more closely situated hellip per-haps Bejing in a few years time hellip or even Japan

And talking of Japan hellipLetrsquos recap the computation of the brain is about 10 peta-

nuopsec The speed of supercomputers is usually measuredin flops floating-point operations per second A nuop is actu-ally a lot simpler than a floating-point operation but of courseour brains do lots of nuops However supercomputers arecatching up The fastest supercomputer today is IBMrsquos BlueGene computer hitting a cool 1368 tera-flops still a couple oforders of magnitude slower than the 10 peta-nuop brain butJapan has recently announced it is building a newsupercomputer to come online in March 2011 How fast Guesshellip yoursquore right ndash 10 peta-flops [6]

Philosophers of mind and identity have long debatedwhether our sense of mind personhood or consciousness areintrinsic to our biological nature or whether a computer sys-tem emulating the brain would have the same sense of con-sciousness as an emergent property of its complexity [7] hellip weare nearing the point when this may become an empiricallytestable issue

Of course this does not mean that the web or a new super-computer in some way is like or equal to the human mindWhat it does mean is that the specialness of the human brain isnot because of simple capacity or speed If size were all thatmatters in cognition we have already been beaten by our owncreations Really the specialness of our minds is in their organi-sation and the things that make us human beyond simpleinformation compassion pain heroism joy ndash we are indeedfearfully and wonderfully made

notes and references1 A Dix (2002) the ultimate interface and the sums of life Interfaces issue 50

Spring 2002 p 16 httpwwwhcibookcomalanpapersdust2002

2 There is some debate whether the glial cells powerhouses for the neuronsthemselves are part of the brainrsquos memory process These are about 10 timesmore numerous than neurons but do not have a similar level of intercon-nection so would not add significantly to the total capacity

On the other side it is certainly the case that neurons do not operate totallyindependently but instead are in larger loosely defined assemblies This isimportant if one neuron or one synapse breaks we do not lose anyidentifiable item of memory instead the memory structure is moreredundantly stored This means that the actual information capacity isprobably several orders of magnitude smaller than the 05 petabyteestimate

3 The Internet Archive was founded in order to preserve digital repositoriesin the same way as a traditional historical archive preserves documents andartefacts As well as the web itself the project is producing archives of audioand video materials httpwwwarchiveorg

4 My own lsquopapersrsquo directory contains approx 180 html files comprising 23MB and a further 800 files (jpeg gif pdf etc) totalling a further 73 MB of

which the images are about 47 MB That is an average of around 13KB ofhtml text per web page and a further 27KB of images and nearly 400KB ofadditional material Looking just at a web page including images this isabout 40KB per page

5 The Petabox was designed for the Internet Archive project particularly asthe archive expanded into audio-visual materials A spin-off companyCapricorn Technologies is also selling Petabox products commerciallyhttpwwwarchiveorgwebpetaboxphp

6 The Guardian Tuesday July 26 2005 p 3 lsquoHow 10 quadrillion sums asecond will make computer the worldrsquos fastestrsquo Justin McCurryhttpwwwguardiancoukinternationalstory0153600600html

7 See John Searlersquos The Mystery of Consciousness for an overview of severalpositions on the relationship between brain and consciousness although dobeware ndash Searle is better at noticing the weaknesses in other peoplersquosarguments than his own Whilst there is little stomach in modern philoso-phy for non-corporeal mindsoulspirit as part of theoretical accounts ofconsciousness some do look at quantum effects to explain some of theamazing qualities of the human mind For example Penrose postulateswhether the tiny cytoskeletons within cells have a role If this were the caseand superimposed quantum states were a significant issue in the brainrsquosoperation the figures in this article would have to be multiplied enor-mously or maybe infinitely

However the broader tendency is to assume that our consciousness is aproperty of the more traditionally understood biological activity of neuronsSome such as Dennett would expect that a simulation of the brain wouldhave the same level of consciousness as a living brain However it could besaid that Dennett sees our experiences of consciousness and being as a kindof misapprehension or misinterpretation anyway Searle himself argues thata non-biological mind would be different hellip but the arguments end inmutually refererential cycles At heart is the issue of lsquoqualiarsquo the actuallsquofeltnessrsquo of things rather than the computational responses we have tostimuli

8 For web links related to this article httpwwwhcibookcomalanpapersbrain-and-web-2005

Alan Dix

Alan DixLancaster Universityalanhcibookcom

Alan Dix is Professor ofComputing at LancasterUniversity As well as co-writing a well known textbookin HCI he is interested andhas worked in most areas ofHCI many areas of computinghellip and anything else he hasnoticed along the way His firstlove is mathematics butnowadays hersquos more likely tobe found considering thedesign of ubiquitous technol-ogy and situated displayspondering the cognition of

creativity discussing the relationship between arts and technol-ogy or hacking the odd intelligent internet tool

8 Interfaces 65 bull Winter 2005

Exposure therapy is considered to be the treatment of choice tocure specific phobias a condition that affects approximately10 of US population at some point in their life (DSM-IV1994) However only 15 of suffers seek this treatment whenit is administered in vivo (in a real-life situation) This articledescribes a history of exposure therapy as well as the intro-duction of virtual reality as the new medium of an old tech-nique Short and long-term efficacy results are described alongwith limitations of the two mediums

What is a phobiaDSM-IV states that the lsquoessential feature of a Specific Phobia ismarked and persistent fear of clearly discernible circumscribedobjects or situationsrsquo (p 405) These fears can take the form ofan aversion to animals types of environments blood injuryand injections or certain situations eg flying the results ofwhich can lead to anxiety attacks and avoidance of the fearedstimulus It is estimated that approximately 10ndash113 of citi-zens in the US develop a specific phobia at some point in theirlife (Magee Eaton Wittchen McGonale amp Kessler 1996 DSM-IV 1994)

Is there a treatmentThe most widely researched and proven treatment of a spe-cific phobia is exposure therapy (Marks 1987 Ost 1989) Theprocess involves repeated progressive exposure to an anxietyproducing stimulus until the patient is able to stand next to oreven touch the feared object for example a person who isafraid of spiders would be placed at the opposite end of a roomto a caged spider and instructed to move closer in stages

Even though the patients are treated in vivo exposuretherapy has been shown to work for many phobia types in-cluding claustrophobia (Speltz amp Bernstein 1979) spider pho-bia (Miltenberger Wright amp Fuqua 1986) and agoraphobia(Hafner amp Ross 1983) The procedure can last for a period ofdays weeks or even months but has also shown success whenphobic patients receive as little as one three-hour exposuresession (Ost 1996) In fact Ost (1996) found in a one-yearfollow up study that 70 to 90 of patients still showedlsquoclinically significant improvementrsquo (p 713)

Despite the success of in vivo exposure therapy less than15 of all sufferers request treatment (Argas Sylvester ampOliveau 1969 Magee et al 1996) But why is this when thesuccess rate is so high One possible explanation is that pa-tients may be too afraid of their feared object or environmentto contemplate being exposed to it in reality 25 of patientswho start in vivo exposure therapy drop out of the treatmentfor the above reason (Marks 1992)

Second there is an issue of confidentiality Patients withacrophobia or claustrophobia when treated in vivo have to beexposed to public environments where people can see thembeing treated Thirdly the cost of in vivo exposure can beexpensive Attempting to cure a fear of flying in vivo can accu-mulate many costs and problems for the therapist HodgesRothbaum Watson Kessler amp Opdyke (1996) detailed howgetting to an airport renting a jet and supervising the therapycan be an expensive time-consuming task

Virtual reality a new medium for an oldtechniqueVirtual reality (VR) is not a new technology it was first devel-oped by Sutherland (1968) who showed how three-dimen-sional images could be presented through a head mounteddevice However due to the previously high costs it is onlywithin the last decade that VR has been widely availableWhen applied to exposure therapy the only aspect that changesfrom in vivo is that patients lsquoexperiencersquo their dreaded stimulithrough a VR system

According to Emmelkamp et al (2002) there are many ad-vantages to using VR that solve the problems associated withexposure in vivo For certain phobias (eg fear of flying) theone-off cost of buying a VR system is cheaper than physicallytaking each patient to the airport and arranging the flight Italso addresses the problems of confidentiality and patient drop-out because they are treated in a virtual world where theobjects and locations arenrsquot real

This however is the first hurdle that virtual reality expo-sure therapy (VRET) needs to overcome If a patient knowsthat the objects in their feared environment are not real butvirtual they should be able to encounter them without anyanxiety making the whole process obsolete Only if VR pro-duces responses in the patient can it be considered a viabletechnique to treat phobias

Can VR elicit responses in the patientIf VR is to be used as a treatment for phobias then it must beable to elicit a response from phobic patients Botella et al(1998) report the findings of a case study involving a 43-year-old female with severe claustrophobia The patient receivedeight 45-minute sessions of VRET during which she was askedto report her anxiety level every five minutes using the Subjec-tive Units of Discomfort Scalersquo (SUDS see Wolpe 1969) Ahigh rating on this scale in the first session demonstrated thepatientrsquos adverse reaction to the virtual environment (VE)which persisted till the sixth session Similar case study find-ings have been reported by Carlin Hoffman amp Weghorst (1997)and Wald amp Taylor (2000)

The finding that patients are subjectively affected by VR isan important one but do they also produce physiological re-sponses to the medium For VRET to be assessed objectivelyphysiological data is vital Jang et al (2002) found that even fornon-phobic patients being placed in stressful virtual environ-ments (VEs) can cause changes in skin resistance skin tem-perature and heart rate In a similar study Meehan InskoWhitton amp Brooks (2002) used traumatic VEs to assess thephysiological measures of presence (the sense of actually be-ing in the virtual world) They were able to show that theabove measures can be used as lsquoreliable valid multi-levelsensitive and objective measures of presencersquo for VEs (p 650)It can therefore be assumed that exposure therapy using VR isplausible

Is VRET effectiveNevertheless just because VR can produce both subjective andobjective responses doesnrsquot guarantee it will be an effective

Past present and a virtual futureTreating phobias with exposure therapy

9Interfaces 65 bull Winter 2005

treatment Several case studies including the ones mentionedabove have attempted to prove that it does Botella et al (1998)showed that VRET was sufficient to reduce their patientrsquosclaustrophobia Carlin et al (1997) did the same with spiderphobia in 3 weeks single cases of acrophobia and fears ofdriving and flying have also been treated using the technique(Rothbaum et al 1995 Wald amp Taylor 2000 North amp North1997 respectively) In all cases after treatment patientsrsquo anxi-ety to their feared stimulus had reduced to within normalnon-phobic levels

Garcia-Palacios et al (2002) attempted to add weight tothese findings by employing an experimental design whichincluded a waiting list control group Twenty-three spider-phobic participants were assigned to either the VRET condi-tion or placed on a waiting list (control condition) Participantscompleted several measures both before and after treatmentincluding a fear of spiders questionnaire and a behaviouralavoidance test (BAT) No differences were found between thetwo conditions for pre-treatment scores however 83 of par-ticipants in the treatment condition showed clinically signifi-cant improvement after VRET None of the waiting list condi-tion achieved the same feat

Hoffman Garcia-Palacios Carlin amp Botella (2003) also foundthat VRET significantly improved participantsrsquo fears of spideron both subjective and objective measures as well as beingmore effective than a waiting list condition Similar resultshave been shown in participants suffering from acrophobia(Emmelkamp et al 2002 Krijn Emmelkamp Biemond Wildede Ligny Schuemie amp van der Mast 2004)

In terms of the long-term benefits several studies havereported the effects of treatment persisting for up to 6 months(Botella et al 1998 Emmelkamp et al 2002 Krijn et al 2004)Botella Osma Garcia-Palacios Quero amp Banos (2004) furtheredthese findings showing that the effects of VRET for fear offlying remained after one year The most conclusive resulthowever came from Weiderhold amp Weiderhold (2003) whoshowed that 100 of patients in one VR condition and 80 inanother had still not relapsed after 3 years Only 10 in theimaginary exposure therapy (where patients simply have toimagine that feared object) showed the same

Virtual reality vs in vivo exposure therapyThese results empirically support the efficacy of VRET butalmost identical findings have been shown using in vivo expo-sure (eg Speltz amp Bernstein 1979 Hafner amp Ross 1983) Bothare able to treat specific phobias to a very high standard withthe results persisting for many years although in the case ofVRET more research is required to support and strengthen thisclaim

In terms of their effects it appears the two techniques areequally matched However the willingness of people to at-tempt in vivo exposure is very low only 15 in fact (ArgasSylvester amp Oliveau 1969 Magee et al 1996) Garcia-PalaciosHoffman Kwong Tsai amp Botella (2001) assessed which of thetwo procedures participants with a fear of spiders preferredWhen asked to choose between multi-sessions of either in vivoor VR exposure therapy a resounding 81 chose VR Even

when the participants were given the choice between a singlesession in vivo and multi-sessions with VR they again chosethe VR option (89)

These results show that people are more willing to undergoexposure therapy when VR in used as opposed to in vivoexposure indicating that VRET could be the successor for invivo exposure VRET solves the problems associated with lsquotra-ditionalrsquo exposure therapy has just as high success rates andis preferred by the people that need it most phobic patients

However it would be wrong to end this article withoutreporting a few of the problems faced by VRET Primarily VRcan have secondary effects If the images shown to the patientduring VRET donrsquot match their movements there can be visuo-motor aftereffects that cause disorientation uncoordinatedmovements or dizziness (Anstis 1995 Durgin amp Pelah 19981999) Even the smallest of disparities between the two canlead to these effects and when this is combined with theamount of time patients are immersed in a virtual world theaftereffects can accumulate (Jackson 2004)

Secondly the cost of VR is still relatively high putting thetechnology out of reach of the therapists who could make useof it Nonetheless recent research has shown that VR run usinga standalone desktop PC can be as effective as more expensivesystems in treating phobias (Krijn et al 2004)

Conclusions and the futureExposure therapy is considered to be the lsquogolden standardrsquo forthe treatment of phobias yet only 15 of patients are treatedVR over the last few years has been shown to be just aseffective in the treatment of phobias It also appears to havesolved the issues of confidentiality and is preferred to in vivoexposure It isnrsquot however without its own problems Thecriticisms listed above in theory are only temporary As tech-nology advances VR will become more immersive and realleading to scenarios that are indistinguishable from the actualworld this in turn should reduce the reported aftereffects

The future of VRET is bright Recent research has shownhow the inclusion of a real object into the virtual world eg atoy spider for patients to touch or a railing to hold on to canincrease the level of immersion and facilitate treatmentHoffman Garcia-Palacios Carlin Furness amp Botella (2003)showed that coupling real and virtual objects leads to betterprogress than when there was no real object Slater Usoh ampSteed (1995) discussed the influence of walking in a virtualworld concluding that the immersion or presence rating of asystem increases if the patient is allowed to walk through theVE

Over the next few decades the prevalence of VRET is set toincrease As more research supports the already impressiveresults found to date and the progression of technology contin-ues VRET should go from strength to strength

ReferencesAmerican Psychiatric Association (1994) Diagnostic and Statistical Manual of

Mental Disorders (4th ed) Washington DC American PsychiatricAssociation

Chris Jackson

10 Interfaces 65 bull Winter 2005

Anstis S M (1995) Aftereffects from jogging Experimental Brain Research 103476ndash478

Argas S Sylvester D amp Oliveau D (1969) The epidemiology of commonfears and phobia Comprehensive Psychiatry 10 151ndash156

Botella C Banos R M Perpina C Villa H Alcaniz M amp Rey M (1998)Virtual reality treatment of claustrophobia a case report Behaviour Researchand Therapy 36 239ndash246

Botella C Osma J Garcia-Palacios A Quero S amp Banos R M (2004)Treatment of flying phobia using virtual reality Data from a 1-year follow-up using a multiple baseline design Clinical Psychology amp Psychotherapy 11311ndash323

Carlin A S Hoffman H G amp Weghorst S (1997) Virtual reality and tactileaugmentation in the treatment of spider phobia a case report BehaviourResearch and Therapy 35 153ndash158

Durgin F H amp Pelah A (1998) The role of optic flow in visuo-motorrecalibration during running Journal of Physiology 506 111P

Durgin F H amp Pelah A (1999) Visuomotor adaptation without visionExperimental Brain Research 127 12ndash18

Emmelkamp P M G Krijn M Hulsbosch AM de Vries S Schuemie M Jamp van der Mast C A P G (2002) Virtual reality treatment versus exposurein vivo a comparative evaluation in acrophobia Behaviour Research ampTherapy 40 509ndash516

Garcia-Palacios A Hoffman H G Kwong See S Tsai A amp Botella-ArbonaC (2001) Redefining therapeutic success with VR exposure therapyCyberPsychology and Behavior 4 341ndash348

Garcia-Palacios A Hoffman H G Carlin A Furness T A amp Botella-Arbona C (2003) Virtual reality in the treatment of spider phobia Acontrolled study Behaviour Research and Therapy 40 983ndash993

Hafner R J amp Ross M W (1983) Predicting the outcome of behaviour therapyfor agoraphobia Behaviour Research and Therapy 21(4) 375ndash382

Hoffman H G Garcia-Palacios A Carlin A Furness T A amp Botella-Arbona C (2003) Interfaces that heal Coupling real and virtual objects totreat spider phobia International Journal of Humanndashcomputer Interaction 16(2)283ndash300

Hodges L F Rothbaum B O Watson B Kessler G D amp Opdyke D (1996)Virtually conquering fear of flying IEEE Computer Graphics and Applications16 42ndash49

Jackson C (2004) Visuo-motor aftereffect as a function of adaptation durationand speed (Unpublished dissertation)

Jang D P Kim I Y Nam S W Wiederhold B K Wiederhold M D ampKim S I (2002) Analysis of physiological response to two virtualenvironments Driving and flying stimulation CyberPsychology amp Behavior5(1) 11ndash18

Krijn M Emmelkamp PM Biemond R de Wilde de Ligny C SchuemieMJ van der Mast CA (2004) Treatment of acrophobia in virtual realitythe role of immersion and presence Behaviour Research Therapy 42(2) 229ndash239

Magee W J Eaton W W Wittchen H U McGonagle K A Kessler R C(1987) Agoraphobia simple phobia and social phobia in the NationalComorbidity Survey Archives of General Psychiatry 53 159ndash168

Marks I M (1987) Fear phobias and rituals Panic anxiety and their disordersNew York Oxford University Press

Marks I M (1992) Tratamiento de exposision en la agoraphobia y el panico InEcheburua E (ed) Advances en el tratamiento psicologico de los tratornos deansiedad Madrid Piramide

Meehan M Insko B Whitton M Brookes F (2002) Physiological measuresof presence in stressful virtual environments SIGGRAPH 2002 ConferenceProceedings 645ndash652

Miltenberger R G Wright K M amp Fuqua R W (1986) Graduated in vivoexposure with a severe spider phobic Scandinavian Journal of BehaviourTherapy 15(2) 71ndash76

North M M amp North S M (1997) Virtual environments psychotherapy a casestudy of fear of flying disorder Presence Teleoperators amp Virtual Environ-ments 5(4)

Ost L G (1989) One-session treatment for specific phobias Behaviour Researchamp Therapy 27 1ndash7

Ost L G (1996) One-session group treatment for spider phobia BehaviourResearch and Therapy 34 707ndash715

Rothbaum B O Hodges L F Kooper R Opdyke D Williford J S ampNorth M (1995) Virtual reality graded exposure therapy treatment of aacrophobia- A case report Behavior Therapy 26(3) 547ndash554

Slater M Usoh M amp Steed A (1995) Taking Steps The influence of awalking technique on presence in virtual reality ACM Transactions onComputer-Human Interaction 2(3) 201ndash219

Speltz M L amp Bernstein D A (1979) The use of participant modelling forclaustrophobia Journal of Behavior Therapy and Experimental Psychiatry 10(3)251ndash255

Sutherland I (1968) A head-mounted three dimensional display FCCC 33757ndash764

Wald J amp Taylor S (2000) Efficacy of virtual reality exposure therapy to treatdriving phobia a case report Journal of Behavior Therapy and ExperimentalPsychiatry 31(3ndash4) 249ndash257

Weiderhold B K amp Weiderhold M D (2003) Three-year follow up for virtualreality exposure for fear of flying CyberPsychology amp Behavior 6(4) 441ndash445

Wolpe J (1969) The practice of behavior therapy New York Pergamon

Chris JacksonLancaster Universityjackson_27hotmailcom

Chris studied BSc Psychology at theUniversity of York before going on tocomplete an MRes in the Design amp Evalua-tion of Advanced Interactive Systems atLancaster University His research interestsincluded topics from NeuropsychologyPsychopharmocology and HCI Hersquoscurrently applying for research positionswithin universities to learn new skills and

broaden his knowledge with the intention of beginning a PhDwithin the next 3 years

Call for Papers

The First Joint BCSIFIPICSHCI Educatorsrsquo Workshop

HCIEd2006-1 inventivityTeaching theory design and innovation

in HCI

Limerick Ireland23ndash24 March 2006

Workshop to discuss and explore methods and best practice forhelping our students learn about and apply inventive thinkingwhen designing systems visualisations and interaction for humanuse

Important dates

Paper submission Friday 13 January 2006Notification of acceptance Friday 17 February 2006

Final papers due Friday 3 March 2006

httpwwwidculiehcieducators06

11Interfaces 65 bull Winter 2005

Being from the island of Cyprus I have relied on the Internetfor many years to get my outside information During mystudies for a Bachelorrsquos degree I took several e-Learning courseswhich triggered my interest in HCI Design in e-Learning Fur-thermore I am an amateur musician and enjoy the audio as-pect in these environments

The initial stages of my PhD focused on Computer-AssistedLanguage Learning (CALL) Websites The most important as-pect from the data collected and analyzed in these stages wasthe importance of Computer-Mediated Communication (CMC)in e-Learning websites Thus my focus shifted to CMC in e-Learning

The study dealt with issues surrounding social interactionin online learning environments After carrying out a literaturereview on CMC and online social communities I have studiedand evaluated a number of frameworks and models that areused to assess CMC in e-Learning environments Aspects andattributes of CMC that were studied include content cogni-tion social networks discourse and interaction A gap wasidentified in the available methods for assessing the evolutionof social networks in e-Learning environments Hence I havedeveloped FESNeL a Framework for assessing the Evolutionof Social Networks in e-Learning

The FESNeL framework has been developed to allow e-educators and online course instructorsmaintainers to per-form in-depth analyses of the communication patterns of thestudents on their e-Learning courses and to follow their courseprogression FESNeL assesses the social network of the stu-dents over the duration of the course mapping out the changesand evolution of these social structures over time It is usefulfor monitoring the networks and keeping track of their changeswhile investigating how specific course amendments interfacedesign participation in computer-mediated communicationandor conversation topics positively or negatively influencethe dynamics of the online community

When using this framework to assess their e-Learning com-munity e-educators are able to predict how certain actions willaffect their network and can incorporate various methodolo-gies to alter the state of their network FESNeL is a unifiedframework compiled of both qualitative and quantitative meth-ods The four components of FESNeL are

bull Attitudes Towards Thinking and LearningSurvey (ATTLS)

bull Social Network Analysis (SNA)

bull Topic Relation Analysis (TRA)

bull Log Analysis

ATTLSThe ATTLS is used to assess the quality of discourse within acourse by measuring the extent to which a person is a lsquoCon-nected Knowerrsquo (CK) or a lsquoSeparate Knowerrsquo (SK) Differencesin SK and CK scores produce different behaviours during anactual episode of learning and result in different reactions tothat session People with higher CK scores tend to find learn-ing more enjoyable and are often more cooperative congenial

and more willing to build on the ideas of others while thosewith higher SK scores tend to take a more critical and argu-mentative stance to learning Separate knowers look for whatis wrong with other peoplersquos ideas whereas connected knowerslook for why other peoplersquos ideas make sense or how theymight be right since they try to look at things from the otherpersonrsquos point of view and try to understand it rather thanevaluate it

SNASNA is the mapping and measuring of relationships and flowsbetween people groups organizations computers or otherinformationknowledge processing entities It provides both avisual and a mathematical analysis of human relationshipsSNA is used to visualize communicationrelationships be-tween the students study the factors which influence themdraw out implications of the relational data and make recom-mendations to improve communication within the social net-work of students

TRAThe TRA model is a content analysis tool Content analysis isan approach to understanding the processes that participantsengage in as they input messages The tool assists us in under-standing the messages and communication between the learn-ers and how important the discussed topics are for the learn-ers to remain and complete the online course

Log AnalysisLog files are used to track the usersrsquo interactions with thecomputer system they are using Using logs we examine theareas of the website that the students visited the frequency oftheir visits and their patterns of navigation Logs are alsotime-stamped so they can be used to calculate how long a userspends on a particular task or how long a user has lingered in acertain part of the website By carrying out log analysis weinvestigate the studentsrsquo course attendance CMC contributionand course progression retention and advancement

Furthermore the proposed unified framework is currentlybeing applied to a characteristic case study of a CALL courseLarge amounts of data from a course with 55000 students isbeing collected to be analysed and the results will allow forsuggestions for future research The proposed unified frame-work will assist in answering questions like what causes stu-dent retention in online courses and how this can be improvedthrough the interface of the e-Learning course and the use ofCMC applications The final aim of this study is the generaliza-tion of FESNeL so that it is applicable to a wide range of e-Learning courses

Andrew Laghos

My PhDSocial Networks in e-Learning

Andrew LaghosCentre for HCI DesignCity University LondonwwwLaghoscomDr847soicityacuk

12 Interfaces 65 bull Winter 2005

People ndash and their passwords ndash are often seen as the weakest link in any secure system There is a basic conflict in that a passwordought to be easy to remember but at the same time hard to guess There is an assumption that the hardest password to crack is onewhich is composed entirely randomly but that is also likely to be the hardest to remember The main objective of a small experimentwe recently carried out was to verify if that is truly the case and to get some indication of what is the best kind of password

The experiment was carried out via the web and compared the kinds of password shown in Table 1 Memorability of thepasswords was measured by getting people to attempt to recall them after one week Security strength of the passwords wasmeasured by submitting them to a password-cracking program and seeing how long it took to crack them ndash if at all

People were invited to visit a website set up for the experiment (including through an appeal in Interfaces 62) They registered bygiving their email address and then were randomly assigned to one of the above password classes For Classes 1 to 3 they weregiven a password for Classes 3 and 4 they had to choose one themselves In all cases they were asked not to write down theirpassword but to attempt to remember it

Participants then received emails one day later and one week later asking them to return to the website They would then re-enter their password or register the fact that they had forgotten it The purpose of returning after one day was to give theparticipants some practice with their password Therefore if they did not remember it at this stage they were told it again Thus itwas only the results of their second return to the website after a week that was used as a measure of memorability

Strength was measured by setting up a Unix password file using 173 of the passwords and then running the public-domainpassword cracking software John the Ripper (httpwwwopenwallcomjohn) on that file As passwords were cracked the timetaken was recorded

Some passwords were cracked immediately (effectively in less than one second) The last password was successfully cracked at151822 on 20th February 2005 (69 days 22 hours and 2 seconds or 6040802 seconds from the start of the experiment) The softwarewas left running until 095122 on 9th March 2005 At that point 27 passwords had been cracked and it was assumed that no furtherones would be

ResultsThe password website went live in December 2004 Up to 24th March 2005 a total of 246 passwords were collected Thememorability and strength of the password classes are summarised in Figure 1 (overleaf)

DiscussionWe are in the process of writing more detailed publications regarding this experiment ndash and related work we are undertaking

Among other things there is clearly scope to discuss the appropriateness of the methods and the applicability of the resultsHowever we can already draw some useful results As expected random passwords are most secure none of them was crackedHowever it is also not surprising that they were also the hardest to remember a memorability rate of 25 does not seem of anypractical use

Guided Choice was the next most secure class with a high degree of memorability (81) This suggests that the conventionaladvice given to users is appropriate Interestingly though the memorability of these was lower than that for Free Choice (85) sothat there is a price to be paid for security Nonsense passwords are quite secure ndash but with a memorability of only 55 they are notlikely to be practically useful Concatenated Pairs are generated by a number of systems such as some websites but our data

Memorability and security of passwordsAlistair DN Edwards amp Helen Petrie

Class Description Examples

1 Random The eight characters of the password were automatically chosen entirely at random ap4AEppoundp djs843nd

tocamp201

2 Nonsense Letters were randomly chosen ndash but in alternating pairs of vowels and consonants mejadoro gitekabathereby creating non-words that are to some extent pronounceable bekumufi

3 Concatenated Pairs This algorithm constructs a password by concatenating two four-letter words rungself fastlacebanebong

4 Free Choice The user was allowed to choose any 8-character password they wanted

5 Guided Choice This was as in (4) except that the user was given advice on the choice of a goodpassword

Table 1 Password classes tested In order to make the measurement of strength fair all passwords had to be exactly 8 characters long

13Interfaces 65 bull Winter 2005

Alistair D N Edwards amp Helen PetrieDepartment of Computer ScienceUniversity of YorkHeslingtonYorkYO10 5DDalistaircsyorkacuk helenpetriecsyorkacuk

suggest that they are not very secure However they are quite memorable (75) This suggests that they may be appropriate forapplications in which the consequences of violation are not likely to be severe ndash which are also likely to be systems that are not worththe hackerrsquos attention

Figure 1 Summary of results Memorability refers to the percentage of the passwords of the given class that users were able to correctly re-enterafter one week Strength refers to the percentage of passwords that were not cracked Notice that none of the Random passwords was crackedand hence its Strength is 100

Engage in producing exciting papers about interactionEngage with each other and the conference themesEngage and be engaged in a stimulating and exciting conference in Londonrsquos East End

Engage is the 20th BCS HCI Group conference in co-operation with ACMTo find out more about these themes and submissions and taking part go to

11ndash15 September 2006Queen Mary University of London

Enthralling experiences bull Interfaces in the wildConnecting with others bull Mind body and spirit

Interactions for me bull At the periphery

wwwhci2006org

The themes to engage with are

14 Interfaces 65 bull Winter 2005

Sometimes yoursquoll hear people say ldquoIrsquom no good with toolsrdquoDonrsquot believe them Watch they use tools to cook and eattheir meals clean their teeth unlock the door to their houseand so forth all with unremarkable virtuosity Tools are morethan just hammers and screwdrivers and saws Rather toolssurround us in our everyday lives and we have evolved to bevery good at using them

Well-designed tools can be a joy to use When the act ofusing a tool breaks down however it can give us insight intowhat makes tools usable in the first place

ldquoMy dad once owned a pair of pliers that always gaveme a problem when I used them Every time I tried togrip something to tighten it up they clamped down onmy fingers I eventually learned to watch my fingerswhen I used them but I still remember the pinch marksthey leftrdquo

ldquo[In putting together a bookcase] there was so manydifferent types of screws and bolts of different sizes(some were metric and others were American sizes)that you had to have five different wrenches andscrewdrivers to get the job donerdquo

Tools work best when they are designed for the physicalcapabilities of their user (they are most commonly held in thehand) when they are well suited to the task that they areapplied to (tools mediate interaction with other objects) andwhen they are ready at hand in a well-organised workenvironment More basically good tools help people reachtheir goals by making incremental changes directly on visibleobjects In their application tools often act as amplifiers ofsome ability but tools can also help people constrain objects(eg with clamps) gain information about objects (eg usinga magnifying glass) or mark objects according to need (egusing a carpenterrsquos or seamstressrsquos pencil)

Some of what we know about the use of tools can help usbuild more effective software (or hardware) systems Tangi-ble user interfaces and handheld devices offer the most directpossibilities for mimicking tools in the real world Forexample the IO brush produced in Hiroshi Ishiirsquos lab takesthe form of a large artistrsquos paintbrush (httpwebmedia

mitedu~kimikoiobrush ) A tiny camera embedded in thetip of the brush can pick up color and texture from anysurface that the brush is touched to Using the brush theartist can transfer information from the physical environmentonto an interactive canvas painting in a natural way

Graphical user interfaces based on tool metaphors take aless literal approach The best-known work along these linesis the idea of ldquolocal toolsrdquo developed by Ben Bederson andcolleagues as part of the KidPad project (httpwwwcsumd

eduhcilpad++papersuist-96-localtools )Local tools are an alternative to the modal behavior of tool

palettes In a drawing application users can pick up a pen oran eraser use it and drop it in a convenient place for lateruse More than one copy of a tool can exist at the same timesupporting collaboration

Children as young as four can use local tools to drawpictures Work in my own group has pushed this ideafurther to explore the range of physical metaphors for

software interaction again in a drawing environment(httpwwwcscncsuedufacultystamantaffordanceshtml )For example a ruler in our HabilisDraw system can act as astraight edge for freehand drawing and can also be usedwhen picked up to push drawn objects into alignment atarbitrary angles Other physical analogs aside from pens andrulers include pushpins to constrain movement compassesinkwells and magnifying lenses

An important question is how the benefits of tool-basedinteraction for drawing might transfer to tasks with a lessobvious physical interpretation This requires a bit ofthought but some abstract properties of tools can provideguidance For example most tools in the real world mustcome in contact with an object to have an effect on it Thismeans that the effect of a tool is generally localised

To see how this notion of lsquoeffect localityrsquo might improve asoftware interface consider a Find and Replace dialog in aword processor Suppose I want to change every occurrenceof lsquoimagersquo to lsquoiconrsquo in a document A global replacement maygive unexpected changes such as lsquoiconryrsquo from lsquoimageryrsquo (orthe less likely lsquopilgriconrsquo from lsquopilgrimagersquo) If I add spacesbefore and after lsquoimagersquo to fix this then I will miss forms thatinclude punctuation such as lsquoimagersquo

The safest route is to walk through all the matches anddecide whether to change each one in context This has itsown difficulties however with each successive matchappearing at an unpredictable place on the screen andsometimes even with the dialog box moving to avoid obscur-ing matched strings

An improved Find and Replace dialog might exploit effectlocality by gathering all matches to a string in the same placeand letting the user refine the search criteria directly applythe replace option to specific matches or de-select somematches and then perform the replacement to the remainderautomatically This is just a brief example given to suggestfurther possibilities who wouldnrsquot like software to work aseasily and transparently as a hammer or saw

Further reading Chris Baber has recently published anexcellent book that reviews tool use from a human factorsperspective called Cognition and Tool Use Forms of Engage-ment in Human and Animal Use of Tools

Experiencing designTools of the trade Robert St Amant

Robert St Amanthttpwwwncsuedu~stamant

Robert St Amant is an associateprofessor in the computer sciencedepartment at North Carolina StateUniversity currently on sabbaticalfrom January 2005 throughDecember 2005 at the InformationSciences Institute University ofSouthern California The work inhis lab is a blend of humanndashcomputer interaction and artificialintelligence with an emphasis onplanning concepts Hersquos interestedin building intelligent tools to helpusers with complex tasks

15Interfaces 65 bull Winter 2005

Key pointsThe nature of HCI research is essentially interdisciplinary and the research carried out by participants in the field has a number ofdifferent outlets depending on the primary focus and impact of the work done Research applicable to a particular user group ordomain may be best disseminated through non-traditional HCI routes Therefore it is important that the panel recognise that HCIwork will appear in diverse outlets and that work published outside mainstream Computer Science (eg in design psychology orsocial sciences literatures) can have equal value to that published within Computer Science We would expect such work to be cross-referred to other panels as appropriate while recognising that the cross-disciplinary nature of the work may also make it difficultfor other panels to assess objectively

We would like to emphasise that the interdisciplinary nature of the field means that combining approaches and synthesisingnew material from a variety of fields is an integral and important aspect of HCI research and that significant advances can beachieved in an interdisciplinary way which are holistically more significant than each individual progression within one particularfield

The UOA Descriptor refers to ldquohellipusing methods drawn principally but not exclusively from the disciplines of mathematicsscience and engineeringrdquo We would like to confirm that HCI might appropriately be drawing methods from psychology sociologydesign and other such fields as well

ldquoThe sub-panel may for example examine in detail outputs that are published in outlets with which they are unfamiliar andthose which contain interdisciplinary researchrdquo We recognize and indeed welcome the fact that the panel will call upon theappropriate expertise as necessary in order to assess the value of contributions with which it may be unfamiliar However we wouldask the panel to ensure that HCI research is in no way disadvantaged by being more intensely scrutinized than other subject areaswithin the Unit of Assessment

We confirm the panelrsquos view that no one form of outlet is more appropriate than another and in particular would want toemphasise that the value of rigorously reviewed conference material may well be of more significant impact than journal materialsgiven the more responsive nature of conferences and the fast-moving nature of the field and that many HCI researchers understandthis and take advantage of this For some conferences in HCI (eg CHI HCI Interact) acceptance rates are around15ndash25 less than many journals It is also true that there are other conferences in the field for which this is not true There are manyreasons for conference publication a key one for HCI researchers is the wide exposure to and feedback from an internationalinterdisciplinary audience which is often of particular value in this domain in improving work

It is important to recognise that case studies and exemplars as well as prototype solutions to explore problems are important inour work and these are particularly difficult to assess though we note that the panel is looking for ldquorelevance to usersrdquo ldquopractice-based researchrdquo and ldquodirect engagement with usersrdquo so we have confidence that this style of work will be accounted for

For HCI the notion of a research group is less clear-cut than for other disciplines Our lsquogroupsrsquo tend to be across disciplines andoften across Universities ndash it is these that give support and coherence to researchers and we should find a way to recognise andidentify this in the RAE return ndash perhaps by identifying collaborations with other individuals and organisations to form part of theappraisal of the connectedness and support that an individual receives

RAE response

The Research Assessment Exercise assesses the quality of UK research and is used by the four UK higher education funding bodies(Higher Education Funding Council for Wales Higher Education Funding Council for England Scottish Higher Education Funding Counciland the Department for Employment and Learning) when distributing block grant funding to universities Block grant funding is the publicmoney given to universities for research it is independent of the grants that are given for specific projects from Research Councilscharities and European Union and government departments

The main assessment for RAE 2008 will take place in a couple of years but in July this year a consultation opened on the RAE 2008draft criteria and working methods so that UK higher education institutions subject associations and other stakeholders could submittheir views

In September Russell Beale the Chair of the British HCI Group prepared the Groups response which is printed here in full As Russellnotes The group was able to put in a coherent response to the consultation exercise which would not have been possible without thesupport and contributions from many members ndash many thanks to them all for their input big or small These activities are important toensure that HCI is effectively represented at a national level and properly supported by government funding

For more information see wwwhefceacukresearch and wwwraeacuk

Russell Beale

Russell BealeOn behalf of theBCS Humanndashcomputer Interaction Special Interest Group

16 Interfaces 65 bull Winter 2005

Aspects of HCI2005

Tom kicks off HCI2005

The conference dinner at the Caledonian Hotel

Alistair Sutcliffe gives his keynote inthe Lindsay Stewart lecture theatre

Too early for inhabitants ofthe Haymarket residences

The Ceilidh

Ted Nelson keynotespeaker

Doctoral Consortium

Conference awards

Commercial Uses ofEye-tracking workshop

A bar somewhere in Edinburgh

Edinburgh Festival fireworks

With all-nightlicencing youhave to gosomewhere

17Interfaces 65 bull Winter 2005

Since returning from my first HCI conference at NapierUniversity I wanted to share my thoughts about the wholeexperience from a PhD studentrsquos perspective My mainparticipation in the conference was as a member of theDoctoral Consortium which took place with all other work-shops and tutorials on the Monday and Tuesday The Con-sortium presented a great opportunity for all membersinvolved to meet and socialise with other students of HCI aswell as offering the chance to get some feedback on our workin a friendly and welcoming environment I would like tothank Ann Blandford Paul Curzon and Shailey Minocha fororganising an informative and stimulating experience

The main conference took place on the WednesdayThursday and Friday with Mary Czerwinski of MicrosoftResearch kicking off proceedings after the initial openingceremonies The main lecture hall had a unique and modernfeel to it which provided an ideal setting for the keynote (andother) speakers Prior to the conference starting I wasparticularly looking forward to hearing the presentations ofthe keynote speakers and so attended Maryrsquos talk with muchanticipation I wasnrsquot disappointed ndash Mary touched on someof the fascinating research that is currently going on atMicrosoft including the use of large displays brain-compu-ter interfaces and some new models for manipulatingwindows

After the initial keynote on Wednesday morning I wentalong to a session on trust and emotion and followed that byattending a session on awareness Breaks between sessionsprovided a good opportunity to meet with others and discussthe work presented in each of the sessions Facilities at thevenue were also very good making it easy to check emailwhen any spare moments presented themselves

The highlight of the whole conference for me was thekeynote by Ted Nelson in the late afternoon of WednesdayThis was the first time that I have heard Ted speak and Ifound his talk to be inspiring and motivating His question-ing of the very way in which we currently interact withcomputers was intriguing and thought-provoking As withany good presentation I came away from Tedrsquos keynote witha number of different ideas thoughts and questions tocontemplate further

The conference dinner on Wednesday evening was at theCaledonian Hotel where the food and service were excellentThe night concluded by visiting a few local bars and thenheading back to the halls of residence in Haymarket All inall a very enjoyable and productive day

After a late night I was up for an early start on Thursdaymorning and headed off to the conference venue from thehalls of residence The bus journey took about 15 minutes andafter some breakfast (and numerous cups of coffee) I mademy way to the first keynote of Industry Day This keynotewas by Ashley Friedlein CEO of E-Consultancycom whogave an enlightening talk on the importance of usability ine-commerce

Following Ashleyrsquos talk (and more coffee) I went to asession on searching and particularly enjoyed one of thepresentations on digital books and how they could be

designed to fulfil the social and emotional needs that realbooks often do After this session I decided to go to TedNelsonrsquos tutorial on ZigZigreg ndash the software engine he hadintroduced the previous day Attendees of the tutorial weregiven an opportunity to test-drive a prototype of ZigZag byinstalling it onto their laptops and having a play under Tedrsquosinstruction We were also allowed to take the prototype homewith us to play around with further at a later date

At end of the day Jackie Lee-Joe from Orange gave herkeynote about the branding experience at Orange LikeAshleyrsquos keynote earlier in the day I found it interesting toconsider usability from a different perspective and wassurprised by the attention to detail and amount of effort thatgoes into branding at Orange

After Jackiersquos keynote a few of us went off to the receptionfor new British HCI members where free wine was on offeralong with informal discussions about the British HCI GroupFollowing this many of us set off for the Hub and a CeilidhThis proved to be hugely entertaining and was great fun tosee people enthusiastically taking to the dance floor to struttheir stuff Again the night was concluded by visiting a fewbars and returning to the halls of residence in the early hoursof Friday morning

Unfortunately I had to miss the events taking place onFriday as I had an early flight leaving Edinburgh at 830amHowever the early start and waiting around at the airportgave me an opportunity to reflect on my experience at theconference I think feeling more like of a member of the HCIcommunity was perhaps the main thing I took away from theconference It can often feel quite isolating completing a PhDin HCI but meeting other students of HCI as well as moreestablished researchers was helpful as I was able to discussmy work (and the work of others) with people who have acommon interest in how we interact with computers

In summary I found the conference to be a fantasticexperience I thought the conference was well organised andthere were a variety of different themes that were coveredAttending the conference has given me a fresh burst of muchneeded enthusiasm inspiration and motivation going intomy second year I would like to take this opportunity tothank the British HCI Group for funding the whole experi-ence for Doctoral Consortium students ndash itrsquos heartening toknow that the group places such high importance on newresearchers entering the field I look forward to meetingeveryone again next year

HCI2005A PhD studentrsquos reflection Chris Creed

Chris CreedSchool of Computer ScienceUniversity of BirminghamBirmingham B15 2TTcpccsbhamacuk

18 Interfaces 65 bull Winter 2005

Well computer mice at least I brought my Mac Powerbookand my two USB mice to HCI2005 in Edinburgh and showedwhat powerful little creatures mice are Attaching two USBmice to any standard computer is very telling ndash the mice fightfor the cursor because only a single input stream is registeredby the OS However with my symPut driver which workson Mac OS X and Linux each mouse is given its own inputstream and peace reigns in the mouse world

What can you do with two separate input streams Thefour degrees of freedom in spatial input can be mappedasymmetrically such that the mouse controlled by thedominant hand does all the hard work and the mousecontrolled by the non-dominant hand plays a supportingrole This type of interaction follows Yves Guiardrsquos KinematicChain model [1] and is certainly useful for tasks that arenaturally asymmetric

My research focuses on tasks that are symmetric where thetwo hands play equal roles in the interaction I have devel-oped symDraw a 2-D vector drawing program in whichshapes are drawn using the two cursors to stretch the shapeout Shapes can be steered across the screen by grabbingopposite corners and this allows the shape to be simultane-ously rotated translated and scaled similar to Kurtenbach etalrsquos two-handed stretchies technique [2] In symDraw splinecurves are drawn with one hand but local editing is per-formed symmetrically with the two hands controlling theends of a tangent to a point on the curve

Irsquove also been working withIan Bell to develop symTone asymmetric photographic manipu-lation program In symTone atone reproduction curve can bemanipulated symmetrically withtwo cursors This allows fast andeasy exploration of the domainspace in which input tones aremapped through the curvefunction to determine the outputtones of the adjusted image

Irsquom currently working on adual cursor prototype window

manager called Duo Imagine resizing and moving anapplication window by grabbing opposite corners of thewindow with two cursors and simply stretching the cursorsout until the window is in the appropriate position and is thedesired size This single fluid motion can replace the two-step process of moving the window by dragging the title barand resizing the window by dragging on an edge or cornerThis example is just one of many ways that two cursors andtwo mice can be useful in a general computing environmentNo need to call in the Pied Piper here

References[1] Yves Guiard Asymmetric division of labour in human skilled bimanual

action The kinematic chain as a model Journal of Motor Behaviourpp 486ndash517 1987

[2] Gordon Kurtenbach George Fitzmaurice Thomas Baudel and Bill BuxtonThe design of a GUI paradigm based on tablets two-hands and transpar-ency In CHIrsquo97 Proceedings 1997

Scotland overrun with micehellipHCI2005 The Fringe

Celine Latulipe

symDraw object manipulation

Spline manipulation

symTone

Duo

Celine Latulipe is a doctoral candidate in theComputer Graphics Lab at the University ofWaterloo She is studying two-handedinteraction and focuses her work on usingstandard devices two cursors and symmet-ric interaction techniques In addition to herdoctoral research Celine is the mother oftwo small children and is also very involvedin trying to recruit more young women tostudy computer science She expects todefend her thesis in 2006

19Interfaces 65 bull Winter 2005

Mathematics is boring Like many people at primary school Ireally sucked at mathematics and maths seemed to suck meArithmetic and sums didnrsquot interest me and I wasnrsquot verygood at them It was only when I was doing GCSEs that Ibegan to enjoy it Numbers disappeared to be replaced withletters and I even enjoyed the ideas and principles behindthe numbers

Now Irsquove come full-circle Irsquove left school been to univer-sity and started developing a new calculator

My calculator started life as my university Masters projectto design a calculator that didnrsquot require learning or teachingMaybe I was ambitious but I wanted to build a calculatorthat was as intuitive to use as paper is Magic paper that isThe calculator I built behaves as much like paper as possiblebut with magic added it recognises your handwriting as youwrite and you can write naturally using ordinary mathemati-cal notation So it really works like paper then the magichappens when this writing is morphed into neat typesetequations which while remaining editable as anything elseare filled in with the correct answers Overall this allowsusers not to worry about either the calculatorrsquos ability or theirown They just use it like a piece of paper and can correct itwhen it goes wrong

What I didnrsquot expect from this idea was how excitingpeople would find it people actually enjoy writing sums andseeing them magically transformed before their eyes As aprofessor of mathematics said hersquod seen plenty of people cryover sums before but hersquod never seen people laugh andsmile

The calculator makes more sense when you see it workinginteractively for this brief article yoursquoll have to make dowith a series of static screen shots

The screen shots of course only show the screen not howyou interact with it Nor do static screen shots give any senseof the experience or the unique feel of using it

We use a tablet or a touch screen so it is very easy In factitrsquos a bit like the fancy user interface in Minority Report whenJohn Anderton (played by Tom Cruise) plays around on thebig glass screen

ldquoIrsquove never seen anything thatrsquos brought a smile to my facewhile doing addition but this has For that reason alone Iwant onerdquo ndash An artist

The initial responses I got and more formal HCI evalua-

tion confirmed it worked surprisingly well Users reallyenjoyed using it and actually got more accurate results whenusing it than with the ordinary commercial handheld calcula-tors they were familiar with

Earlier this year we demonstrated an improved version ofthe calculator at the Royal Society Summer Science Exhibitionto over 4000 people We managed to get formal feedbackfrom 436 people Over 90 enjoyed using it ndash rating it topfrom the five choices we gave them

Its surprising ease of use and fun has ndash we think ndashopened up entirely new ways of interacting with mathemat-ics It would have been an eye opener for me at school andmany of our subjects particularly those still doing GCSEthemselves have expressed the same thought The calculatorallows users to play with mathematics to try things out andto learn and see the underlying process One high schoolteacher said ldquoI like the way it sets everything out clearly youcan see how it got the answerrdquo

Hopefully all this will fit into the HCI PhD I am nowdoing We hope the calculator will have great opportunitiesfor use in learning and teaching and also in everyday calcula-tion tasks And hopefully the principles and ideas behind itcan be extended to other applications

ReferencesThimbleby W Thimbleby H (2005) A novel gesture-based calculator and its

design principles In HCI2005 Proceedings Volume 2

For more information please visit httpcsswanseaacukcalculatorsYou can also download the calculator from there It is written in Javaand should run on almost any computer but note that it works bestwith tablets touchscreens or interactive whiteboards rather thanmice

HCI2005 The FringeWeapons of Maths Construction Will Thimbleby

1 Write anywhere2 Changes automatically

recognised and solved3 Grab and move parts of a

sum4 The new sum rearranged

and solved

Will Thimblebywillthimblebynet

I am a PhD student at Swansea Univer-sity researching generative principles foruser interfaces I work there with HaroldThimbleby And yes that is my Dad I ama second generation HCIer so I guess hehas had some influence I dont think Iever consciously decided to enter HCIBut I love creating and making thingsbetter and HCI today is one of the mostwide reaching best ways to do that

20 Interfaces 65 bull Winter 2005

Frank It is very reassuring to know that there is a movementto consider lsquoComputers and the Older Generationrsquo

There was a very good and extensive presentation byProfessor Alan Newell stressing the need for designers toproduce computers with the older user in mind

There was an interactive lsquoDesign Workshoprsquo in which allparticipated followed by an assessment and investigation ofthe resulting designs presented with ease of use and suitabil-ity being paramount being for the use of all groups This wasquite enlightening and highlighted the pressure on lsquoDesignrsquoto cover all aspects of the product

Anna The keynote by Alan Newell examined the differentways we have of thinking about design for older people hecompared the lsquoinclusive designrsquo approach which sees designbeing extended to include groups like older and disabledpeople and an alternative approach which starts from aconsideration of these groups Designing with older ordisabled people in mind he argued produces technologyuseful for everyone ndash and often produces radical new solu-tions that would not otherwise occur for example the cassettetape recorder which was initially produced in England fortalking-books for the blind (Newell and Gregor 1997)

This was followed by a design workshop in which fivegroups separately designed paper prototypes of accessiblenavigation aids two groups were enhanced by the inclusionof older volunteers who took an active part in the designdiscussions When the designs were complete they werepublicly evaluated with Alan Newell acting as an evaluator

The designs were all interesting and carefully consideredand the evaluations were illuminating (and often veryfunny)

HCI and the Older Population workshop (two views)HCI2005

The ageing population and a recognition of the utility oftechnology means there is an increasing interest indesigning with older people in mind whether thisinvolves designing for all or producing specific items oftechnology to support older people The HCI and theOlder Population workshop at HCI2005 was intended toprovide a forum for those working in the area and toencourage others to consider this user group This wasthe latest of a series of such workshops at BCS HCIstarting in 2002 (Brewster and Zajicek 2002)

A standard element in our workshops is a talk fromand the attendance of members of the Dundee UserPanel a group of older volunteers While we can discussdesign issues ad nauseam the most effective way ofcommunicating the barriers that older adults encounterto technology use is to hear it from the users themselves

This report on the workshop was written by AnnaDickinson (University of Dundee) who co-organised theworkshop and Francis Allen one of the members of theUser Panel

21Interfaces 65 bull Winter 2005

Frank After lunch two representatives of the older genera-tion gave an individual talk on how computers appeared tothem again stressing design inclusion

The resulting discussion concentrated again on thelsquodesignrsquo aspects and the awareness to allow for the needs ofthe older generation as forecasts emphasise a greater increasein the older group

A generalisation of the one day workshop was that it didclearly stress the need for design application to the oldergroup but there was little to report on action as to what is tobe implemented

Anna The talks by Isobel Lindsay and Wilf Lakie were reallyeffective in underlining the frustration that novice users havewith complicated computer systems Part of Wilfrsquos talkinvolved reading out the following

Computers are still a mystery to me as myindustrial experience was wholly mechanicalengineering with only elementary electrics I dofind the computer to be a frustrating and confus-ing tool as there are always two three or moreways of achieving a function this I find to besuperfluoushellip Having just upgraded to a newunit with the XP operating program I understandthat XP refers to lsquoexperiencersquo my personal view isthat the program should be named the Exagger-ated Programme Personally it means I have tolearn a whole new set of rules in order to obtaineven the most basic function and there exists awhole conglomeration of new operating tools andmenus that mean nothing to me

The (too short) discussion which followed focused onsome of the questions that this area consistently brings upwhat are the characteristics of lsquoolder peoplersquo Is designing forthis group different from designing for the population ingeneral What can inclusive design do for us

Frankrsquos conclusions Designers have a great difficulty inproducing something for a group of people who had alifetime of contact only with mechanical objects I onlyexperienced electricity in electric motors lighting andtorches Note There was no electric light in the house until Iwas aged about six No telephone not even a radio The firstradio in the house was a lsquoOne valversquo that I built from a designsheet with parts supplied by an enthusiast (I was then agedseventeeneighteen)

I would like design people to stop designing units moresuitable for their own use and to design a unit more suitablefor general use by all classes of computer ability

What I have in mind is a unit that has all the bells andwhistles of the latest application covering all the latestinnovations that the design people can produce BUT thesame unit has the ability to be used by all computer users Tome this could be achieved by what is in common use in thegames field that is a keypad would select the LEVEL atwhich the unit would operate If this was available then

Anna Dickinson amp Francis Allen

anyone could use the unit at the level selected by themselvesand would be able to progress to higher levels in the sameway as they do in games by practice and increased abilityThe technology appears to be there so why not use it

Annarsquos conclusions One issue that consistently resurfaces isthe difficulty of communicating effectively with older usersabout computers and the potential for design changes Whilethose researchers who attended the workshop seemed tolearn a great deal from the presentations given by membersof the User Panel and from their involvement in the designexercises (and at Dundee we have been learning from themsince the beginning of the UTOPIA project in 2001) there wasan important and unforeseen effect on those members of theUser Panel who contributed Attendance at the workshopand especially involvement in the design exercises demon-strated for them some of the difficulties and challenges facingdesigners The result has been that instead of asking ldquoWhycanrsquot you make computers that workrdquo the questions becomeldquoHave you thought of trying thisrdquo Such sophisticatedinvolvement from our target users is a very positive step forall of usS Brewster and M Zajicek (2002) A New Research Agenda for Older Adults

Workshop BCS-HCI London UKA F Newell and P Gregor (1997) Human computer interfaces for people with

disabilities Handbook of Human Computer Interaction (1997) pp813ndash824

Call for Papers

IWSAWC 2006

6th International Workshop onSmart Appliances and Wearable Computing

In conjunction with ICDCS 2006

July 4 2006 Lisboa Portugal

Submission deadline January 15 2006

httpubicomplancsacukworkshopsiwsawc2006

Call for Papers

1st International Workshop on Physicality

6ndash7 February 2006 Lancaster UK

This multidisciplinary workshop will bring together researcherswho are interested in the way that physicality of digitalartefacts influences their use or in the way that digitalityinforms our understanding of the physical Through invitedtalks short research presentations and group discussion wewill discuss views on the fundamental nature of physicality andhow this relates to design in areas such as ubiquitous andtangible computing virtual reality and digital arts

submission deadline for position papers 10 January 2006

httpwwwphysicalityorg

22 Interfaces 65 bull Winter 2005

Toilet Trauma

Oh but whatrsquos a girl to do whenshe arrives at the university hallsof residence at 11pm to findtherersquos no toilet paper and thelsquo24hrrsquo Student Volunteers areslightly off-pace and annoyed atbeing disturbed

Without going into too finer detailI soon discovered that Irsquod notbrought any tissues either Ac-cording to the commandments leftin each room (eg ldquothou shalt notpark in residentsrsquo parking spacesrdquoand ldquothou shalt empty the bin andstrip the linen before leaving thyguest room on Fridayrdquo) eachroom has one supply of toilet rolland after that has been thor-oughly consumed ldquoreplacementswill need to be supplied byguestsrdquo

Well with a little ingenuity Ipulled through fortunately Ibrought enough knickers that Idonrsquot need to wear todayrsquos againuntil Friday And happily when Iregistered this morning my(rather trendy) delegate bagcontained enough scrap paperthat I should be able to managetill the end of the week withoutgiving in and supplying my own

toilet roll Hah

The Purple Pixiexx

Bathroom Bother

On the other hand I appear tohave been supplied with compli-mentary bottles of shampooconditioner and shower gel allnicely laid out on my loan-towelsndash like some fancy joint To behonest Irsquod rather have a comfybed without the plastic tartanmattress (whatrsquos that about)and a bedside light thank youvery much

Being a girl I brought my ownshampoo anyway

This morning though clutching

said shampoo I opted to bravethe slightly mouldy shower (AuntyMildew wouldrsquove been proudGrsquorest her soul) In the nobletradition of the Dastardly DandyDan (PP 2004) I turned on theshower and was flung across theroom by the force (small lsquofrsquo)

Water hellip water hellip everywhere

Still enough about the facilities hellipwell therersquos never enough aboutthe facilitieshellipbut wersquoll leave them

alone for now hellip

LoveThe Purple Pixiex

The Blue Genie

Irsquove just been speaking to my palthe Blue Genie He actually got toEdinburgh early on Sunday butspent the majority of the after-noon confined to his room(shudder) awaiting the arrivalof the Emergency Joiner It seemsthe lock on his door was brokenso he couldnrsquot actually lock hisdoor

So he didnrsquot have much choicebut to hang around until theEmergency Joiner turned uptwiddled his tools tutted a fewtimes and fixed the lock Appar-ently his thingummy was tooshort for the whatsit

At least he has a lock Thatrsquos all I

have to say on the matter

ThePPxx

The Shower Persona

Good morning Irsquom your showerlooking forward to freshening up

No thatrsquos not me thatrsquos the fanDidnrsquot switch it on Well getdressed get out and switch it onthen Building regulations aboutunventilated toilets Never heardof them

This morning Irsquove a really cleancubi hellip WAHAY HERE WE GOWATER WATER WATER I LUVVITSEE ME GO EVEN DANrsquoS NOTSEEN THIS KIND OF PRESSURESINCE THAT AGGRESSIVE QUES-TIONING AT SUNDERLAND BLOWTHAT SHOWER CURTAIN AWAYONTO THE FLOOR THANK THEDAY THEY POINTED ME STRAIGHTOUT THE CUBICLE DOOR ANDTHEN FITTED A CURTAIN IN-STEAD OF DOORS YO JUST SEEHOW FAST THE FLOOR FILLS UP IGO ALL THE WAY TO ELEV hellip ohspoilsport

Ok so a dribble shower then Yessir certainly sir Thank you sirsee you tomorrow sir

I just hope the next one puts theirtowel on the rail so that I can give

it a good blast hellip

Shower 72

How to survive conferenceweek in student halls

1 Sleep when you can if youcanrsquot sleep on your plastic mat-tress which creaks every timeyou move find a quiet cornerduring tea breaks or just slip intothe back row of an especially dullpresentation

2 Take your own pillow you canuse it to (a) bolster the suppliedpillow (b) replace the suppliedpillow (c) get comfortable when

Edited Lowlights from the Seedy Underbelly of HCI2005

The Purple Press

23Interfaces 65 bull Winter 2005

napping during the day (see Tip1)

3 Slip the supplied towel betweenthe plastic mattress and sheet to(a) provide some kind of padding(b) reduce the level of creaking(c) avoid waking up in a pool ofyour own sweat

4 Or alternatively sleep on topof the duvet and use your coat asa cover

5 Ignore all of the above andbook into the Travel Inn acrossthe road That way you can ignoreTips 1ndash4 yoursquoll get taps thatyou can actually turn off showersthat donrsquot flood the bathroomtowel rails that break your fallwhen you slip in River Napier (iebathroom floor) and donrsquot contrib-ute to it and door locks that canresist more than your novicepickpocketing-with-a-paper-clip

skills

e-bsorbed

A bus commute to the conferenceeach morning is a drag unless you

can find something more enjoy-able to do at the same time

Entertaining myself by flickingthrough the proceedings yester-day a paper about tools forleasure reading caught my eye Itwas fascinating ndash talking aboutthings like the importance ofmobility for books and e-booksthe social life of print books andthe emotional attachment peoplehave to them

Just after Irsquod read the bit aboutprint books often becominginvisible with the userrsquos attentionbeing completely taken by thecontent of the reading experienceI looked up hellip and realised Irsquodmissed my stop

Napier was long behind us hellipwhich is really neat an interac-tive research paper that gives youthe actual experience itrsquos discuss-ing Is there a name for thisphenomena and does anyonehave other examples hellip or do

these things only happen to me

PC

Conference Fringe

It seems to me that the less effortthat goes into organising some-thing the more fun it is

This is not to rubbish the work ofmy pal the Blue Genie who ranthe Fringe What I mean is thatthere was no review processinvolved in selecting the partici-pants in the Fringe

Basically if you had an idea or aninteractive experience you wantedto demonstrate to the rest of theconference you could just set upyour laptop and away you went

I was really rather impressed withthe exhibits Clearly so were theother delegates that stuck aroundto see because the presenterswere talking constantly to peopleuntil it was all wrapped up atabout 7pm

If you didnrsquot stick around to seethe Fringe shame on you

The exhibits included theThimbleby Tworsquos funky calculatorCanadian Chickrsquos two-handedmouse(smice) and a means ofgathering data on how peoplelsquoskinrsquo their applications and tools

Disclaimer

The views expressed in The PurplePress are not those of the authors oranyone else and are not to be re-peated in front of anyone who couldtake offence although of course noone can take offence because thecharacters described in The PurplePress could not possibly exist in realor virtual life or death Does thatcover everything

Architectural ungreatness

Whoever dreamt up the design ofthe Lindsay Stewart LectureTheatre Whatrsquos the first rule ofauditorium design Donrsquot light thespeaker from behind So whatdoes LSLT do It has a bloodygreat window right behind wherethe speaker stands

A feeble attempt has been madeat some point to block the lightwith blinds that generate a head-ache-inducing moire effect forthose in the audience an overalleffect demonstrated by Mary Cduring her otherwise excellent

keynote presentation

So the question is should we doaway with the whole peer reviewprocess for HCI2006 in LondonAfterall itrsquos tedious and time-consuming for all involved Whynot instead just have anyonewho fancies coming to the confer-ence turn up with their laptop todemo their projects

I think it could work hellip

Purple Pixie

24 Interfaces 65 bull Winter 2005

Welcome to Interfaces Reviews Thanks to Sandra Cairncross for doing a great job as the last editor I have now been given the batonand perhaps unfortunately for you this means you get three reviews by me in this issue This is a short-term measure and will soon beremedied I have a willing cohort of reviewers and some great books to discover Interfaces Reviews will feature a themed set of books ineach edition In the coming year the reviewers will be bringing you their views on books on novel interfaces information architecture andgames as well as some lsquoheavy stuffrsquo I will also be getting the latest news on up and coming HCI books so if you are publishing writing orhave seen a great book let me know These are my contact details

John KnightDirector of User-LabBirmingham Institute of Art and DesignGosta GreenB4 7DX0121 331 7868JohnKnightuceacuk

The three reviews in this edition cover my interests in art design and technology Tangential to HCI perhaps but it is interesting how each ofthese subjects tackles the humanndashcomputer interface in terms of aesthetics utility and ethics

John KnightJohnknightuceacuk

This book comes from the same stableas Patrick Jordanrsquos Pleasurable ProductsOther publications in the series includeJordanrsquos Introduction to Usability andHuman Factors in Product Design withWilliam Green With this pedigree thisnew volume is unlikely to disappointand it doesnrsquot It looks and feelstrustworthy and complete

The book has three parts The firstdescribes the practice of HumanFactors The second offers a compen-dium of methods The last part looks atprofessional issues and applications Itis clearly aimed at practitioners andcould be a single point of referenceIndeed the introduction suggests thatits writing came from the lack of sucha work It is aimed at the designdisciplines and will have relevance toeveryone from architects to softwareengineers For the more lsquodesignerlyrsquo itmay be a bit dry and there are fewillustrations However designers ofany flavour would be well advised toread it

The book begins by looking at thebarriers to the take up of technologyand the problems with designingproducts and user interfaces HumanFactors is proposed as a remedy to

these problems and a way of improv-ing the user experience The focus ispretty much on traditional ergonomicconcerns These include comfortperformance reliability and physi-ological and cognitive fit Applicationscentre on systems and especially thosepertaining to activity and work

Readers are taken through thehistory of human factors design andthis is contextualised by a processcycle that dovetails with businessneeds and the product lifecycleIndeed despite looking academic thecontent is firmly aimed at business andmaking products more useful andusable Given the ergonomics focus itis understandable that the first sectiontackles human abilities memory andphysiology and the influence of theexternal environment Motivation andproblem solving are also consideredand are firmly rooted in a cognitiveperspective

Given the practitioner focus it isunusual (but refreshing) to get somedeeper stuff Thus Nemeth slips inMontaigne and the nature of sensualexperience This is done in an accessi-ble and businesslike manner ChapterFour looks at products and innovationThis chapter provides an overview ofprocess that integrates ideation and theproduct lifecycle within a typical user-centred design framework Again thebook usefully links to business needsand widens the focus of Human

Factors to encompass new productdevelopment

Chapter Five takes an overview ofthe discipline and maps out its appli-cation in industry The first sectionspave the way for the main contentFocusing on methods this part willprobably be of most interest to practi-tioners In just under two hundredpages Nemeth covers 36 methodsThese are organised under six sectionsThe first concerns analytical methodsNext design guidance is dealt withEvaluation methods are then de-scribed followed by a useful chapteron surveys interviews and question-naires The final chapters concernusability assessment and controlledstudies

Each method is described in termsof what it does The necessary prepara-tion work is outlined including thematerials equipment and environmentthat are needed In addition easy tofollow procedures and methods foranalysing results are provided Shortexamples are given and the methodsare also usefully cross-referenced Thefinal section of the book considers thebusiness side of human factorsBeginning with the cost benefitsuseful organisational issues are alsoexamined Finally Nemeth looks atcommunications and the book con-cludes with case studies from a widerange of projects

This is a useful practitionerrsquos bookit is clearly grounded in industry

Interfaces Reviews

Human Factors Methods for DesignMaking Systems Human-CentredChristopher P NemethCRC Press 2004396 pages hardback illustrated bampwISBN 0-4152-9798-2CRC Price $9995 (about pound5700)

25Interfaces 65 bull Winter 2005

This book offers an insight into a newand dynamic community of softwareartists The book comes from theRead_Me festival that took place inAarhus last year The festival had twosections a conference and interactiveexhibition lsquocamprsquo As well as a bookthe organisers have an accompanyingwebsite at Runmeorg The site curatesthe artworks online while Read_Meoffers theoretical and practical dia-logue offline

From neither the art nor strictlyinteractive arts community Runmehas come together through informalgroups and networks Indeed theyhave stronger links to the hackercommunity than to the establishmentof Ars Electronica This means they areoften critical of the elitism of thegallery and museum culture(Andersen and Pold p 14) They arepragmatic practitioner based and(thankfully) leave the more esotericquestions about AI and consciousnessto the art establishment

Many of the twenty articles tacklesoftware formalism vs softwareculturism This debate central to thecommunity concerns whether inter-vention should focus on the material(software) or culture Intervention isan appropriate term as most contribu-tors see their work in explicitlypolitical terms Formalism concen-trates on artistic uses of code Software

culturalism on the other hand reflectsthe world of software and critiquestools such as Google and WindowsHere political intervention concernsreflecting the hidden values andqualities of the technology A thirdstrand bridges both and concernsperformativity and there is a healthydiversity of thought and actionbetween the two poles

The best theoretical papers are byArns Cox et al Johannson andLillemose Inke Arnsrsquo article comparessoftware art to generative art Thelatter is defined by Galanter as rsquoany arthellip where the artist uses a system hellipwhich is set into motion with somedegree of autonomy contributing to orresulting in a completed work of artrsquo(p 178) Troels Degn Johansson looksat the crisis of art as a parallel to one insoftware art Like most contributors heis critical of the interactive arts estab-lishment and Margot Lovejoy Indeedhe condemns her focus on art whichlsquois only marginally interested inexperiments at the level of programcodersquo hellip and is only interested in lsquowhatis tactile audible and visiblersquo (p 155)

Jacob Lillemose contemplatesFlorian Cramerrsquos distinction betweentwo kinds of software art Firstly thelsquoliterary and mathematical aesthetics offormal qualities of programming andgenerative codersquo hellip and secondly thelsquoconceptual and discursive involve-ment with software culturersquo (p 154)He argues that software art lsquois oftentreated as a digitally updated versionof the conceptual art that emerged inthe mid 60srsquo (p 138) rather than aqualitatively new discipline

Certain kinds of technology crop upin a number of chapters The predict-ably unpredictable functionality ofGoogle and Open Source are clearfavourites as opposed to the logicaland the corporate There are also anumber of artists that are referencedregularly These include John Cageand Sol Le Witt both for theirperformativity and immaterialism

As well as works being on show atRunmeorg the book also summarisesthirty two software art projects Theworks include Douwe OsingarsquoslsquoGoogle Talkrsquo (p 392) that generates

poetry from an initial keyword PeterLuiningrsquos (p 354) lsquoWindowrsquo is literallythat a transparent window thatcaricatures the graphical user interfaceversion because you can see through itIn similar ways many of the lsquosoftwareculturersquo works are witty and selfreferential including a thank you toJakob Nielsen

From the more formalist wingBoris Kopeinigrsquos TMP (p 370) is aseemingly random array of numbersthat fill the screen and change throughsome hidden functionality There arealso some good works that bridge thevideo and computer arts such as AmyAlexanderrsquos lsquoExtreme Whitespacersquo (p362) Performativity is also addressedwith live coding where laptops areused in live performances (Cox et al p170)

This book is testament to a new anddynamic community that has a uniquetake on art and software It will beinteresting to see how the communitymatures and begins to influencesoftware culture and art On the downside there is sometimes little concernfor the audience reception of the workOccasionally it seems as though thecommunity is the audience and thepractitioners are happy with this Thissituation however is untenable if theirinterventions are to a have widerimpact on art software and society

Edited by John Knight

practice with an eye on currentresearch and pertinent philosophicalgroundwork At nearly four hundredpages it is comprehensive without anypadding The core of the book is itsunderstandable descriptions ofmethods These provide valuableprofessional guidance and makeHuman Factors Methods for DesignMaking Systems Human-Centred aninvaluable reference work

Read_Me Software Art and CulturesOlga Goriunova and Alexei Shulgin[eds]Digital Aesthetics Research CentreUniversity of Aarhus 2004397 pages paperback illustrated bampwISBN 8-7988-4404-0University of Aarhus price pound2200

This is a flawless book that will beprovocative to anyone interested intechnology design and society Thebook starts by asking the questionwhat is a network The answer iscommonsense networks compriselsquonodes ties and flowsrsquo (p 26) Theauthor then brings together a numberof politicaltheoretical strands includ-ing globalisation post-Fordism theinformation society post-industrialismand post-modernism These he arguesare the precursors of the networksociety but the present is more than

The Network Society (Key Concepts)Darin BarneyPolity Press 2004198 pages paperback bampwISBN 0-7456-2669-6Polity Press price pound1499

26 Interfaces 65 bull Winter 2005

the sum of the past Drawing on thework of Manuel Castells in The Rise ofThe Network Society Barney points tothe unique qualities of the age (pp 25ndash34)

In Castellsrsquos formulationldquothe network society hellip ismade up of networks ofproduction power andexperience which con-struct a culture ofvirtuality in the globalflows that transcend timeand spacerdquo (Castells 1998370)

Well indeed and Castells loomslarge in the book and especially hisassertion that society is increasinglylsquoinformationalrsquo (p 28) and lsquoglobalisedrsquo(p 28) This means that power andconflict emanate from access to thenetwork (p 30) and creates a tensionbetween lsquoplacelessnessrsquo (p 31) andpeoplersquos need for lsquorootednessrsquo Lastlyhuman activity is expanded acrossborders and time zones in the networksociety These are all useful pointers towhere things are going and what wecould be designing

The first section looks at networktechnology Here Barney departs fromCastells and critiques instrumentalistsubstantivist and social constructivisttheories of technology and offers alsquocomposite viewrsquo (p 42) This approachsees technology as neither entirelydeterministic nor neutral but insteadmutable in the hands of humanagency

Barney considers the essence ofnetwork technology and notes how itembeds lsquoinstrumental rationalityrsquowithin seemingly neutral tools He alsopoints out some of the positive aspectsof networks in facilitating two-waycommunication localisation and lsquothereconstitution of local identity inter-ests and powerrsquo (p 47) In addition asopen systems networks provide anarena for contesting values andopportunities unavailable in the past

Network technology is alsocontextualised with issues in designsituation and use The author looks toAndrew Feenberg Langdon Winner(p 49) and Lawrence Lessig (p 51)These thinkers make similar points toHarvey Molotch and in essence theysuggest that design fixes value andaffordances for its users Converselyvalue and affordances are not solely

within the province of the designerDesign is constrained and influencedby external agencies These influencesare wide and encompass everythingfrom the law to methods of produc-tion Winner offers a well knownexample of how design can fix apolitical value through creatingconstraints and affordances for users

New Yorkrsquos Long Island highwayoverpasses were lsquodeliberately designedby Robert Moses so as to be too low toallow passage beneath them by publicbuses This design decision was also apolitical decision and the technicalarrangement it put in place was also apolitical arrangement hellip low over-passes effectively denied poor peopleand racial minorities hellip access to thepublic park and beachesrsquo (p 50)

The character of network technol-ogy is then described in terms oflsquotimendashspace compressionrsquo (p 61) andlsquodeterritorialisationrsquo (p 62) In effectthis means increasingly scattered andinterlinked methods of communica-tion production and consumptionacross time and distance Emblematicof the network society is the Internetand the author notes that lsquonever hasthere been a mass communicationsystem that seems so little contained orconstrained by territorial expansersquo (p62) Finally decentralisation andcontrol as well as interactivity andcustomisation are considered asunique features of the technology

The interpretative focus of thechapter is perhaps the bookrsquos onlyweakness By giving more weight tothe influence of digital networks onconsumption Barney could havebrought the issue much more alive Forexample in the rise of AmazoneBaytrade text messaging and even cheapair travel the matrix of human andtechnological networks is tangiblypresent

The next section concerns thenetwork economy This takes ineverything from enterprise and workto the changing nature of propertyThe history begins with the formula-tion of an information economy in the1960s and the liberalisation of thetelecommunications sector in the UKand US This materialist approach isrewarding Barney shows how politi-cal economic and technologicalexpediency has produced fundamentalchange for better and worse

The last two chapters concernpolitics and identity Both are influ-enced by a collapse of legitimacy of theold increasing fragmentation and newnetworks This is brought into thecontext of the rise of globalisation andthe changing role of enterprise and thestate The lsquostatersquos apparent crisis ofsovereigntyrsquo (p 114) is the authorargues a result of deterritorialisationalthough he surveys alternativeinterpretations of the geo-politicalmap

The network society is both spurand brake on political involvementand the author is ambivalent whetherthe changes it brings about are good orbad He notes the rise of new(transnational) opposition movementsat the same time as the hegemony ofthe old (national) media Thesedevelopments are contained within alsquonew politicsrsquo that is highly networkedand symbolic The author also suggeststhat identity is an increasingly impor-tant question in the face of thedelegitimising of organisations Thechapter begins with a quote fromCastells (p 145)

ldquoIn a world of global flowsof wealth power andimages the search foridentity collective orindividual ascribed orconstructed becomes thefundamental source ofsocial meaning hellip Identityis becoming the main andsometimes the only sourceof meaning in a historicalperiod characterized bywidespread destructuringof organisations helliprdquo(Castells 19963)

Drawing on the work of SherryTurkle the mutability of identity isdiscussed and the chapter concludesby looking at community AvoidingCastellsrsquos positive reading of thesituation the author is more concernedabout whether the network society isreal or is just a useful focus for under-standing the world we live in (p 181)We might broaden that focus to thinkabout how the network society influ-ences the way we design and theproducts and services we help tocreate

John KnightJohnknightuceacuk

27Interfaces 40 bull Autumn1999C

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16

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e

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d ho

lder

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ame

and

addr

ess

if d

iffe

rent

fro

m a

bove

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com

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ed f

orm

s an

d ch

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s to

HC

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p B

riti

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ompu

ter

Soci

ety

1 Sa

nfor

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reet

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indo

n S

N1

1HJ

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(Tel

+44

(0)1

793

4174

17)

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ries

abo

ut m

embe

rshi

p ca

n al

so b

e e-

mai

led

to

hci

bcs

org

uk

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roup

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200

4ndash20

05 P

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pew

ww

bcs

-hci

org

uk

Interfaces is published quarterly by the British HCI Group copy 2005 The British HCI Group (unless indicated otherwise) The opinions expressed represent thepersonal views of the authors and are not the official views of their companies nor of the British HCI Group unless specifically stated

Quarter page pound135Half page pound240Full page pound44520 supplement for cover or

inside cover pages

Discounts given to corporate memberseducational institutions and charities

Special rates for job advertisementsLoose inserts pound175 + weight allowance if over

10g

ADVERTISING RATES ndash to advertise contact the editorJob advertising also accepted for UsabilityNewscom at thesame rates as for quarter-page ad in Interfaces Book bothfor a 20 discount Contact Andy Dearden CommunicationsChair British HCI Group0114 225 2916 oramdeardenshuacuk for further details

The British HCI Group is served by Sub-groups comprising representatives from a broad range of academic and industrial centres of HCIinterest The Sub-groups are committed to promoting the education and practice of HCI and to supporting HCI people in industry and academiaFor contact details of the persons in each Sub-group please select from the following

Officers and Sub-groups

CHAIRS AND OFFICERS GROUPChair Russell BealeVice Chair Catriona CampbellEx-Chair Gilbert CocktonTreasurer Ian BenestSecretary Linda LittleCommunications Sub-group ChairAndy DeardenEducation amp Practice Sub-group ChairWilliam WongEvents Sub-group Chair Peter Wild

Anxo Cejeiro RoibasMembership Sub-group ChairAdrian WilliamsonChair of Student RepresentativesCatherine Kenny

Communications Sub-groupChair Andy Dearden

Interfaces magazine editor Laura Cowen

PR amp Marketing Nico McDonaldCatriona Campbell Nick Bryan-KinnsAmir Naghsh (webmaster)

UsabilityNewsProject Director Dave ClarkeEditor Ann Light

Website listserv and online servicesJesmond Allen Gerred Blyth

Research Sub-groupChair Dianne Murray

Alan Dix Dale Richards

Events Sub-groupChair Peter Wild

Conference Planning Fintan Culwin

European ConferenceLiaison amp Planning vacant

HCI2005 Chair Tom McEwan

HCI2004 Chair Janet Finlay

Meetings Officers Colin VentersAnxo Cereijo Roibaacutes

Fausto J Sainz Salces (SR)

Education amp Practice Sub-groupChair William Wong

HCI Accreditation Scheme Jonathan Earthy

Alan Dix Barbara McManus

Membership Sub-groupChair Adrian Williamson

IndiaChina Liaison Andy Smith

Organisational Liaison Dave England

SIGHCHI and IFIP Liaison Gilbert Cockton

BCS Liaison Barbara McManus

Regional Liaison Daniel Cunliffe

British HCI Group committee members (alphabetical listing)

Jesmond Allen bull tel 01179 020301 bull mob 09731 731757 bull jesmondjesmondocouk

Russell Beale bull University of Birmingham bull tel 0121 414 3729 bull fax 0121 414 4281 bull RBealecsbhamacuk

Ian Benest bull University of York bull tel 01904 432736 bull fax 01904 432767 bull ianbenestcsyorkacuk

Gerred Blyth bull Amberlight Ltd bull tel 0870 7399900 bull gerredamber-lightcouk

Nick Bradley bull University of Strathclyde bull tel 0141 548 3524 bull fax 0141 552 5330NickBradleycisstrathacuk

Nick Bryan-Kinns bull Queen Mary University bull tel 020 7882 7845 bull nickbkdcsqmulacuk

Sandra Cairncross bull Napier University bull tel 0131 455 2724 bull SCairncrossnapieracuk

Catriona Campbell bull The Usability Company bull tel 0207 843 6702 bull fax 0207 843 6701catrionatheusabilitycompanycom

Dave Clarke bull Visualize Software Ltd bull tel 07710 481863 bull fax 01543 270409 bull davevisualizeukcom

Gilbert Cockton bull University of Sunderland bull tel 0191 515 3394 bull fax 0191 515 2781GilbertCocktonsunderlandacuk

Laura Cowen bull IBM Hursley bull laurajcowenyahoocouk

Fintan Culwin bull South Bank University bull tel 020 7815 7434 bull fax 020 7815 7499 bull fintansbuacuk

Daniel Cunliffe bull University of Glamorgan bull tel 01443 483694 bull fax 01443 482715 bull djcunlifglamacuk

Andy Dearden bull Sheffield Hallam University bull tel 0114 225 2916 bull fax 0114 225 3161amdeardenshuacuk

Alan Dix bull Lancaster University bull tel 07887 743446 bull fax 01524 510492 bull alanhcibookcom

Jonathan Earthy bull Lloydrsquos Register bull tel 020 7423 1422 bull fax 020 7423 2304 bull jonathanearthylrorg

Dave England bull Liverpool John Moores University bull tel 0151 231 2271 bull fax 0151 207 4594denglandlivjmacuk

Janet Finlay bull Leeds Metropolitan University bull tel 0113 283 2600 (ext 5158) bull fax 0113 283 3182JFinlaylmuacuk

Martha Hause bull mlhausedslpipexcom

Catherine Kenny bull Northumbria University bull tel 0191 243 7244 bull fax 0191 227 4713 bull ckennyunnacuk

Ann Light bull tel 07947 072300 bull fax 020 8241 5677 bull annlcogssusxacuk

Linda Little bull Northumbria University bull tel 0191 243 7250 bull fax 0191 227 4713 bull llittleunnacuk

Nico McDonald bull Design Agenda bull tel 07973 377897 bull fax 07976 650257 bull nicodesign-agendaorguk

Tom McEwan bull Napier University bull tel 0131 455 2793 bull fax 0131 455 2727 bull tmcewannapieracuk

Barbara McManus bull University of Central Lancashire bull tel 01772 893288 bull fax 01772 892913bmcmanusuclanacuk

Dianne Murray bull tel 0208 943 3784 bull fax 0208 943 3377 bull diannesoicityacuk

Amir M Naghsh bull Sheffield Hallam University bull tel 0114 225 3195 bull ANaghshshuacuk

Dale Richards bull QinetiQ Ltd FST bull tel 01252 393896 bull fax 01252 392720 bull drichardsqinetiqcom

Anxo Cejeiro Roibaacutes bull University of Brighton bull tel 01273 642458 bull fax 01273 642405acroibasbtonacuk

Fausto J Sainz Salces bull Liverpool John Moores University bull tel 0151 231 2082 bull fax 0151207 4594cmsfsainlivjmacuk

Andy Smith bull Thames Valley University bull tel 01753 697565 bull fax 01753 697750 bull andysmithtvuacuk

Colin Venters bull University of Manchester bull tel 0161 275 1384 bull cventersncessacuk

Robert Ward bull rdwardhudacuk

Peter Wild bull University of Bath bull tel 07779 330 554 bull fax 01225 386131 bull peterjwildgmailcom

Adrian Williamson bull Graham Technology plc bull tel 0141 533 4000 bull AdrianWilliamsongtnetcom

William Wong bull Middlesex University bull tel 0208 411 5000 bull fax 0208 411 5215 bull wwongmdxacuk

KEYBold entries indicate members of the Chairs and Officers GroupSR student representative

Editor Interacting with ComputersDianne Murray

Interfaces magazineEditor Laura CowenBooks Editor Sandra CairncrossMyPhd Editor Martha HauseProfile Editor Alan DixProduction Editor Fiona Dix

Relevant URLsBritish HCI Group wwwbcs-hciorgukUsabilityNews wwwusabilitynewscomHCI2005 wwwhci2005org

BCS ContactsSue Tueton (Membership) hcibcsorguk+44(0) 1793 417416

The British Computer Society1 Sanford Street Swindon SN1 1HJ UKTel +44(0) 1793 417417Fax +44(0) 1793 480270Email hcibcsorguk

  • Interfaces 65
    • View from the Membership Chair
    • Editorial
    • Deflections You canrsquot burst seams if no-one will wear the clothes
    • Ambient technologies
    • The brain and the web A quick backup in case of accidents
    • Past present and a virtual future Treating phobias with exposure therapy
    • My PhD Social Networks in e-Learning
    • Memorability and security of passwords
    • Experiencing design Tools of the trade
    • RAE response
    • Aspects of HCI2005
    • HCI2005
      • A PhD studentrsquos reflection
      • The Fringe
        • Scotland overrun with micehellip
        • Weapons of Maths Construction
          • HCI and the Older Population workshop (two views)
          • The Purple Press
            • Interfaces Reviews
            • British HCI Group committee members

3Interfaces 65 bull Winter 2005

RIGHT TO REPLY

Make Interfaces interactive We invite you tohave your say in response to issues raised inInterfaces or to comment on any aspect of HCIthat interests you Submissions should be shortand concise (500 words or less) and whereappropriate should clearly indicate the articlebeing responded to Please send all contributionsto the Editor

Deadline for issue 66 is 15 January 2006 Deadline for issue 67 is 15 May 2006 Electronic versions are preferredRTF plain text or MS Word via electronic mail or FTP (mail fionadixhiraethcom for FTP address) or on Mac PC disks butcopy will be accepted on paper or fax

Send to Interfaces co Laura Cowen Mail Point 095 IBM United Kingdom Laboratories Hursley Park WinchesterHampshire SO21 2JNTel +44 (0)1962 815622 Email laurajcowenyahoocouk

and copy email submissions to Fiona Dix Interfaces production editor email fionadixhiraethcom

PDFs of Interfaces issues 35ndash64 can be found on the B-HCI-G web site wwwbcs-hciorgukinterfaceshtml

Interfaces welcomes submissions on any HCI-related topic including articles opinion piecesbook reviews and conference reports The nextdeadline is 15 January but donrsquot wait till then ndashwe look forward to hearing from you

NEXT ISSUE

with thanks to commissioning editorsInterfaces reviews John Knight JohnKnightuceacukMy PhD Martha Hause mlhausedslpipexcom

To receive your own copy of Interfaces join the BritishHCI Group by filling in the form on page 27 and sending itto the address given

Photo credits cover top Laura Cowen right Rene Kellerbottom Haliyana Khalid p3 Laura Cowen p16 DeanMohamedally Konstantinos Koukouletsos Haliyana KhalidMarc Fabri Laura Cowen p19 Harold Thimbleby p20 JoyGoodman p22ndash23 Laura Cowen

Editorial Laura Cowen

Laura Cowen is a Technical Writer atIBM Software Development Laborato-ries near Winchester Hampshire Shepreviously worked as a UsabilityResearcher for an information designcompany in Milton Keynes whichincluded a very brief semi-academiccareer in eye movement and usabilityresearch

Laura Cowen

Laura Cowenlaurajcowenyahoocouk

As HCI2005 was a computing-related conference and as I wasthere as Press it seemed appropriate to take along mywireless laptop so that I could report on the conference lsquoas ithappenedrsquo Rather than having the inconvenience of findingand logging on to strange lab computers all week I had theback-breaking inconvenience of lugging around a laptop (andpower adaptor) instead

On the first day an overly optimistic Student Volunteergave me my WIFI user name and password and said ldquojustswitch on your notebook and itrsquoll try to connectrdquo Irsquom not surethat wireless ever tries anything that helpful And it didnrsquot

Still I can proudly say that I beat the technology I workedout a convoluted process to copy files from my laptop to mydigital camerarsquos flash card (for which I fortunately had a USBcard-reader) and from there to one of the dumb Internet

terminals on which I could open or upload (but not edit) thefiles through the Web browser A stunning example ofhumanndashcomputer interaction

As a result this issue of Interfaces can report back on theconference look at some of the innovative projects demon-strated at the Conference Fringe and of course reveal thetrue conference experience as told by The Purple Press

Aside from conference coverage this issue also contains afascinating review of the research into using virtual reality totreat phobias and a calculation (courtesy of Alan Dix) of theinformation capacity of the human brain and the webFinally this issue welcomes John Knight the new editor ofthe revamped book reviews column Interfaces Reviews Thisissue the theme is Art Design and Technology future issueswill take on a range of themes from Games to InformationArchitecture If yoursquore interested in reviewing books forInterfaces Reviews please get in touch with John

4 Interfaces 65 bull Winter 2005

DeflectionsYou canrsquot burst seams if no-one will wear the clothes Gilbert Cockton

Gilbert Cockton is Research Chairin HCI and Chair of InteractiveDigital Media in the School ofComputing and Technology at theUniversity of Sunderland Hecurrently directs NITRO a pound36Mcollaboration between fouruniversities to provide access toexpertise and facilities for digitalcompanies in north east EnglandGilbert was recently awarded aNESTA fellowship for his work onvalue-centred design

The first lsquoDeflectionsrsquo was my reply to an ACM InteractionslsquoReflectionsrsquo column Interactions doesnrsquot go for rights to reply(OKCancel September 3rd) but I insist now that if YvonneRogers wants such a right she can have my next column

HCIrsquos founders believed in the power of psychology TheSoftware Psychology Society co-organised the first CHIconference (one of its activists was Ben Shneiderman) CardMoran and Newellrsquos 1983 book looked to save computing viapsychology lsquoOur purposehellip is to help lay a scientific founda-tion for an applied psychology concerned with human usersof interactive computer systemsrsquo (p vii) I have no nostalgiafor Yvonne and my PhD student decade where HCIrsquos lsquomis-sions goals and methods hellip were well-establishedrsquo (Interfaces64 p8) As an ex- secondary school teacher with an Educa-tion degree I was horrified at the state of HCI in 1983 Withprofessional experience applying inter-disciplinary humanscience I knew that simply adding experimental CognitivePsychology to Computer Science could never yield anadequate design science for interaction

Card et al did not fix the mission goals and methods ofHCI for long Their colleague Lucy Suchman saw sociologyas HCIrsquos saviour which was mundane to me after an under-graduate diet that included sociology of knowledge sociolin-guistics and teacherndashpupil social interaction HCI needed abroader interdisciplinary basis for design The first HCI PhDto win the UK CPHCrsquos Distinguished Dissertation prizeEamonn OrsquoNeillrsquos thesis took a linguistically inspired ap-proach to developer-user interaction Expanding the H inHCI beyond Cognitive Science was clearly central to this Butalready Cooper and Bowers had drawn on Foucaultrsquossociology of knowledge to explore how the HCI disciplineused boundaries to exercise control Yvonnersquos quest for newboundaries around an expanded HCI echoes Foucault whounfortunately was no fan of academic disciplines

So when Yvonne opened her Interfaces article with lsquoThefield of humanndashcomputer interaction is bursting at theseamsrsquo my first reaction was lsquoand itrsquos still not fat enoughrsquoYvonnersquos image of an obese HCI bursting at the seamssuggests that only a XXL shell suit can cover us now protect-ing our modesty but bestowing no dignity This connectswith the most recent failure to promote debate within theconfines of SIGCHIrsquos Interactions In one corner Susan Drayand David Siegel have concerns similar to Yvonnersquos that theseams between ethnography and usability are unravelling Inthe other corner Bill Buxton sees a pile of clothes on the floorwith nothing inside (he actually talks about glue not seamsbut I wonrsquot mix metaphors) Whatever the wrongs and rightsof reply for Interactions (my sympathies are with Susan andDavid) Irsquom with Bill on the actual argument Wersquore lookingin the wrong place for either a holistic focus or disciplinaryfoundations of an ever expanding HCI The best thing thatHCI can do is to disappear and to reconstitute itself as a part of aDesign discipline for interactive artefacts focused on the humansources and achievement of design success and the humanconstraints that diminish success when carelessly ignored

Translating my lsquoUsability is dead long live Product Valuersquopolemic (wwwusabilitynewscomnewsarticle1638asp )into the clothes metaphor this argued for dropping the pants

[sic] of simple minded usability I now realise that not just thepants should come off but like Yvonne I couldnrsquot quite clearout my wardrobe All Yvonne needs to keep is the (Wo)Menin Black look of Interaction Design with its more sensible cutaround lsquowhat gets designedrsquo Established HCI is the oppositeof the Emperorrsquos New Clothes While he had no clothes ourclothes have no emperor because wersquove made none to fitanyone yet To do that we must measure up an Emperor TheEmperor (Empress) is Design and until we make clothes forour new boss what we have will still be shredded by poten-tial customers Yvonne knows this though Her full call for amajor rethink is easily found (Google with Rogers NewTheoretical Approaches) and in it she states

a different frame of reference is needed ndash onewhich focuses more on the process of design andhow hellip different kinds of designers hellip want to besupported In addition a quite different helliprelationship between researchers and designers isneeded hellip working more as partners collaborat-ing together

Yoursquore dead right Yvonne but please stop talking ofmanaging lsquothe rapidly expanding field of HCIrsquo and considerreframing our whole enterprise as one of providing effectivesupport for Design You can have my next column to expandon your above words And so can Susan David and Bill

Card SK Moran T and Newell A The Psychology of Human-ComputerInteraction Lawrence Erlbaum Associates 1983

Cheng K Opinions Anytime Anywhere OK-Cancel September 3rd 2005wwwok-cancelcomarchivesarticle200509opinions-anytime-anywherehtml

Cooper G and Bowers J ldquoRepresenting the User Notes on the DisciplinaryRhetoric of HCIrdquo in Thomas P (ed) The Social and Interactional Dimensionsof HumanndashComputer Interfaces Cambridge University Press 1995

OrsquoNeill E UserndashDeveloper Cooperation in Software Development Building CommonGround and Usable Systems Springer Verlag 2001

Shneiderman B No members no officers no dues A ten year history of thesoftware psychology society SIGCHI Bulletin 18(2) 14ndash16 1986

Suchman L Plans and Situated Actions The Problem of Human-machine Communi-cation Cambridge University Press 1987

Gilbert CocktonUniversity of Sunderlandgilbertcocktonsunderlandacuk

5Interfaces 65 bull Winter 2005

Ambient technologies Russell Beale

Russell Beale leads theAdvanced Interaction Groupin the School of ComputerScience at the University ofBirmingham His researchfocus is on using intelligenceto support user interactionBefore returning full time toacademia and research in2003 he co-founded ran orworked for various internet-related companies

Ambience is the new black As the child of ubiquitouscomputing and artificial intelligence it inherits a strongtradition of innovation and discovery and some darkerfamily secrets of over-hype and public disenchantmentAmbient technologies offer us the vision of quietly intelligentsystems understanding our needs and requirements andunobtrusively offering us support and technological enhance-ment whenever and wherever we need it

For many different researchers ambient technology meansdifferent things For me itrsquos a term that encompasses a lotbut the provision of appropriate subtle technical support ineveryday activities is central to it For this there has to be adeep technical infrastructure of distributed computing accessand security controls wireless communication of numeroussorts device discovery and resource management with theadded frisson of charging models and e-commerce systemsthat could be overlaid to provide a commercially interestingangle And hidden the ghost in the machine is the necessaryAI to understand and infer to filter and choose to directand support allowing the environment to play an active rolein supporting the user Itrsquos not about direct manipulation anylonger itrsquos about subtle facilitation

One of the appealing characteristics of ambient intelli-gence is that it doesnrsquot have to make the exaggerated claimsof its parents It requires only appropriate intelligence ratherthan artificial intelligence to perform remarkable feats ofsupport By this I mean that relatively simple AI ap-proaches can be used to give quantum leaps forward insupport and system understanding In a similar way net-working a variety of common-or-garden technologies allowsthem to provide a reasonable imitation of pervasiveness andallows them to support users in many different situations

For example wersquove recently been working on supportingsocial interaction using smartphones The aim is to helppeople interact better with each other not with the underly-ing technologies We have developed a number of different

systems ranging from dating services and joke-telling overBluetooth to public display spaces with general news viewsand comment which can be interacted with using SMS andWAP as well as WIFI PDA and laptops

Systems run on mobile phones on PDA screens appear-ing in public spaces on peoplersquos doors on their web pagesand in their pockets And all this is done with existingtechnologies that most users have access to in their homesoffices and personally In general they didnrsquot really need asmartphone ndash any standard one would do Nothing new orwhizzy has had to be invented and the AI used has notbeen particularly clever But it provides summaries of thenews shows which topics people like to chat about matchesup the lovelorn and the randy provides gossip and informalchat ndash and all of these help to improve group cohesivenessincrease conversation and generally support the engagementof people with each other

If ambient technologies can avoid the hype then they maybecome the next frontier for really interesting HCI researchWell not HCI more HHIMT ndash humanndashhuman interactionmediated by technologies But maybe thatrsquos hype too

Call for Abstracts

International Design and Engagability Conference 2006Idec 3 will bring together artists designers researchers and organisations

that focus on providing accessible usable and engaging products and services

bull Interactive artsbull Performancebull Product Designbull Industrial designbull Visual Communicationbull Aestheticsbull Three Dimensional Designbull Gamesbull E-commercebull E-healthbull Mobile Computingbull Mobile Mediabull Public displays and Kiosks

Email submissions to johnknightuceacukby 22 December 2005

Long Papers250 word abstract

Short Papers250 word abstract

Posters250 word description

Interactive Experiences250 word description

bull Locative mediabull Intranets Extranets and the

Internetbull Humanndashcomputer Interactionbull Location-based servicesbull New media and the Webbull Rich and virtual environ-

mentsbull Value sensitive design and

ethicsbull Virtual and augmented reality

Themes Submissions

6 Interfaces 65 bull Winter 2005

Some years ago I did some back of the envelope calculations onwhat it would take to store an audio-visual record of yourcomplete life experiences [1] The figure was surprisingly smalla mere 300 MB per year Furthermore given that storage ca-pacity is currently doubling approximately every 18 monthsand extrapolating (not totally unreasonably) the space requiredfor this is decreasing rapidly For a baby born today by thetime they are 70 their complete life experiences will take nomore than a grain of dust to store ndash sneeze and its gone

Of course this is about recording video and audio that comeinto the body ndash what about what is inside our heads

Our brains contain about 20 billion neurons each connectedto between 1000 and 10000 others It is commonly assumedthat our long-term memories are stored in this configurationboth what is connected to what and the strength of thosesynaptic connections [2]

If this is the case we can calculate the maximum informa-tion content of the human brain One way to envisage this is asan advanced brain scanner that records the exact configurationof our neurons and synapses at a moment in time ndash how muchmemory would it take to store this

For each neuron we would need to know physically whereit is but these xyz coordinates for each neuron turn out to bethe least of the memory requirements needing a mere 90 bitsto give us a one in a billion accuracy for each coordinate Thatis about 120 MB for all the neurons

The main information is held as noted in what is con-nected to what To record this digitally we would need tohave for each of the 5000 synapses of each neuron a lsquoserialnumberrsquo for the neuron it connects to and a strength Given 20billion neurons this serial number would need to be 35 bitsand so if we store the synapse strength using 5 bits(0ndash31) this means 40 bits or 5 bytes per synapse so 25000bytes per neuron and 500 thousand billion bytes for the wholebrain state

That is the information capacity of the brain is approxi-mately 500 terabytes or half a petabyte

It is hard to envisage what half a petabyte is like in terms ofinformation capacity One comparison would be with a booksThe Bible (a big book) takes about 45 MB to store so ourbrainrsquos capacity is equivalent to a billion bibles about thenumber that stacked floor to ceiling would fill a medium-sized church

For a more computational comparison the Internet Archiveproject (wwwarchiveorgaboutaboutphp ) stores dumps ofthe Web donated by Alexareg (wwwalexacom) an internetrecommender and search company These dumps are used forthe lsquoWayback Machinersquo (wwwarchiveorgwebwebphp )which enables you to visit lsquooldrsquo websites [3] The current datacomprises about 100 terabytes of compressed data Theuncompressed size is not quoted on the archiveorg web sitebut assuming a compression factor of around 30 and alsonoting that the dump will not be complete we can see thecurrent web has a similar level of information capacity (butmore in lsquodatarsquo and less in link interconnections) as the brain

As an alternative way to lsquosizersquo the web consider thatGoogletrade currently (August 2005) indexes about 8 billion pages

assuming this is perhaps half the total accessible pages andthat each Web page including images averages 40KB [4] weget 640 terabytes just over half a petabyte

This is not to say the web is brain-like (although it has somesuch features) nor that the web in any way emulates the brainbut sheer information capacity is clearly not the defining fea-ture of the human brain

In order to store data such as movies the Internet Archiveproject has designed a low-cost large-scale storage unit calledthe Petabox [5] Large 19 inch racks store 100 terabytes of dataeach so that 5 tall racks or 10 smaller filing-cabinet-sized rackswould store the 500 terabytes of our brain In principle if youhad a brain scanner that could map our neuron connections wecould store these in a small machine room hellip then perhapsthrough nano-technology one could restore the patterns like abrowser back button after a bad day hellip

If such far-fetched technology could exist it would meanpeople could effectively lsquoforkrsquo their lives have multiple streamsof memory that share beginnings but have different experi-ences thereafter time-sharing the body hellip sounds like goodscience fiction

Our brains are not just passive stores of information butactively changing Discussions of the power of the massiveparallelism of the brainrsquos thinking compared with the blindinglyfast but blinkeredly sequential single track of electronic com-putation is now passeacute However having noted that the infor-mation capacity of the brain is not that great what about thecomputational capacity ndash how does it rate

At a simplified level each neuronrsquos level of activation isdetermined by pulses generated at the (1000 to 10000) synapsesconnected to it Some have a positive excitatory effect someare inhibitory A crude model simply adds the weighted sumand lsquofiresrsquo the neuron if the sum exceeds a value The rate ofthis activity the lsquoclock periodrsquo of the human brain is approxi-mately 100Hz ndash very slow compared to the GHz of even ahome PC but of course this happens simultaneously for all 10billion neurons

If we think of the adding of the weighted synaptic value as asingle neural operation (nuop) then each neuron has approxi-mately 5000 nuops per cycle that is one mega-nuop per sec-ond In total the 20 billion neurons in the brain perform 10peta-nuops per second

Now a nuop is not very complicated a small multiplicationand an addition so a 1 GHz PC could manage perhaps toemulate 100 million nuops per second Connected to the Internetat any moment there are easily 100 million such PCs that is acombined computation power of 10000 million million nuopsec hellip that is 10 peta-nuops hellip hmm

Again one should not read too much into this the level ofinterconnectivity of those 100 million PCs is far weaker thanour 20 billion neurons good for lots of local computation (howmany copies of Internet Explorer) but poorer at producingsynchronised activity except where it is centrally orchestratedas in a webcast In our brain each neuron is influenced by 5000others 100 times a second If we imagined trying to emulatethis using those PCs each would require 10MB per second ofdata flowing in and out (and in fact several times that for

The brain and the webA quick backup in case of accidents

7Interfaces 65 bull Winter 2005

routing information) but more significantly the speed of lightmeans that latencies on a global lsquobrainrsquo would limit it to nomore than 10 cycles per second

For an electronic computer to have computational powereven approaching the human brain it would need those 10million PCsrsquo computation much more closely situated hellip per-haps Bejing in a few years time hellip or even Japan

And talking of Japan hellipLetrsquos recap the computation of the brain is about 10 peta-

nuopsec The speed of supercomputers is usually measuredin flops floating-point operations per second A nuop is actu-ally a lot simpler than a floating-point operation but of courseour brains do lots of nuops However supercomputers arecatching up The fastest supercomputer today is IBMrsquos BlueGene computer hitting a cool 1368 tera-flops still a couple oforders of magnitude slower than the 10 peta-nuop brain butJapan has recently announced it is building a newsupercomputer to come online in March 2011 How fast Guesshellip yoursquore right ndash 10 peta-flops [6]

Philosophers of mind and identity have long debatedwhether our sense of mind personhood or consciousness areintrinsic to our biological nature or whether a computer sys-tem emulating the brain would have the same sense of con-sciousness as an emergent property of its complexity [7] hellip weare nearing the point when this may become an empiricallytestable issue

Of course this does not mean that the web or a new super-computer in some way is like or equal to the human mindWhat it does mean is that the specialness of the human brain isnot because of simple capacity or speed If size were all thatmatters in cognition we have already been beaten by our owncreations Really the specialness of our minds is in their organi-sation and the things that make us human beyond simpleinformation compassion pain heroism joy ndash we are indeedfearfully and wonderfully made

notes and references1 A Dix (2002) the ultimate interface and the sums of life Interfaces issue 50

Spring 2002 p 16 httpwwwhcibookcomalanpapersdust2002

2 There is some debate whether the glial cells powerhouses for the neuronsthemselves are part of the brainrsquos memory process These are about 10 timesmore numerous than neurons but do not have a similar level of intercon-nection so would not add significantly to the total capacity

On the other side it is certainly the case that neurons do not operate totallyindependently but instead are in larger loosely defined assemblies This isimportant if one neuron or one synapse breaks we do not lose anyidentifiable item of memory instead the memory structure is moreredundantly stored This means that the actual information capacity isprobably several orders of magnitude smaller than the 05 petabyteestimate

3 The Internet Archive was founded in order to preserve digital repositoriesin the same way as a traditional historical archive preserves documents andartefacts As well as the web itself the project is producing archives of audioand video materials httpwwwarchiveorg

4 My own lsquopapersrsquo directory contains approx 180 html files comprising 23MB and a further 800 files (jpeg gif pdf etc) totalling a further 73 MB of

which the images are about 47 MB That is an average of around 13KB ofhtml text per web page and a further 27KB of images and nearly 400KB ofadditional material Looking just at a web page including images this isabout 40KB per page

5 The Petabox was designed for the Internet Archive project particularly asthe archive expanded into audio-visual materials A spin-off companyCapricorn Technologies is also selling Petabox products commerciallyhttpwwwarchiveorgwebpetaboxphp

6 The Guardian Tuesday July 26 2005 p 3 lsquoHow 10 quadrillion sums asecond will make computer the worldrsquos fastestrsquo Justin McCurryhttpwwwguardiancoukinternationalstory0153600600html

7 See John Searlersquos The Mystery of Consciousness for an overview of severalpositions on the relationship between brain and consciousness although dobeware ndash Searle is better at noticing the weaknesses in other peoplersquosarguments than his own Whilst there is little stomach in modern philoso-phy for non-corporeal mindsoulspirit as part of theoretical accounts ofconsciousness some do look at quantum effects to explain some of theamazing qualities of the human mind For example Penrose postulateswhether the tiny cytoskeletons within cells have a role If this were the caseand superimposed quantum states were a significant issue in the brainrsquosoperation the figures in this article would have to be multiplied enor-mously or maybe infinitely

However the broader tendency is to assume that our consciousness is aproperty of the more traditionally understood biological activity of neuronsSome such as Dennett would expect that a simulation of the brain wouldhave the same level of consciousness as a living brain However it could besaid that Dennett sees our experiences of consciousness and being as a kindof misapprehension or misinterpretation anyway Searle himself argues thata non-biological mind would be different hellip but the arguments end inmutually refererential cycles At heart is the issue of lsquoqualiarsquo the actuallsquofeltnessrsquo of things rather than the computational responses we have tostimuli

8 For web links related to this article httpwwwhcibookcomalanpapersbrain-and-web-2005

Alan Dix

Alan DixLancaster Universityalanhcibookcom

Alan Dix is Professor ofComputing at LancasterUniversity As well as co-writing a well known textbookin HCI he is interested andhas worked in most areas ofHCI many areas of computinghellip and anything else he hasnoticed along the way His firstlove is mathematics butnowadays hersquos more likely tobe found considering thedesign of ubiquitous technol-ogy and situated displayspondering the cognition of

creativity discussing the relationship between arts and technol-ogy or hacking the odd intelligent internet tool

8 Interfaces 65 bull Winter 2005

Exposure therapy is considered to be the treatment of choice tocure specific phobias a condition that affects approximately10 of US population at some point in their life (DSM-IV1994) However only 15 of suffers seek this treatment whenit is administered in vivo (in a real-life situation) This articledescribes a history of exposure therapy as well as the intro-duction of virtual reality as the new medium of an old tech-nique Short and long-term efficacy results are described alongwith limitations of the two mediums

What is a phobiaDSM-IV states that the lsquoessential feature of a Specific Phobia ismarked and persistent fear of clearly discernible circumscribedobjects or situationsrsquo (p 405) These fears can take the form ofan aversion to animals types of environments blood injuryand injections or certain situations eg flying the results ofwhich can lead to anxiety attacks and avoidance of the fearedstimulus It is estimated that approximately 10ndash113 of citi-zens in the US develop a specific phobia at some point in theirlife (Magee Eaton Wittchen McGonale amp Kessler 1996 DSM-IV 1994)

Is there a treatmentThe most widely researched and proven treatment of a spe-cific phobia is exposure therapy (Marks 1987 Ost 1989) Theprocess involves repeated progressive exposure to an anxietyproducing stimulus until the patient is able to stand next to oreven touch the feared object for example a person who isafraid of spiders would be placed at the opposite end of a roomto a caged spider and instructed to move closer in stages

Even though the patients are treated in vivo exposuretherapy has been shown to work for many phobia types in-cluding claustrophobia (Speltz amp Bernstein 1979) spider pho-bia (Miltenberger Wright amp Fuqua 1986) and agoraphobia(Hafner amp Ross 1983) The procedure can last for a period ofdays weeks or even months but has also shown success whenphobic patients receive as little as one three-hour exposuresession (Ost 1996) In fact Ost (1996) found in a one-yearfollow up study that 70 to 90 of patients still showedlsquoclinically significant improvementrsquo (p 713)

Despite the success of in vivo exposure therapy less than15 of all sufferers request treatment (Argas Sylvester ampOliveau 1969 Magee et al 1996) But why is this when thesuccess rate is so high One possible explanation is that pa-tients may be too afraid of their feared object or environmentto contemplate being exposed to it in reality 25 of patientswho start in vivo exposure therapy drop out of the treatmentfor the above reason (Marks 1992)

Second there is an issue of confidentiality Patients withacrophobia or claustrophobia when treated in vivo have to beexposed to public environments where people can see thembeing treated Thirdly the cost of in vivo exposure can beexpensive Attempting to cure a fear of flying in vivo can accu-mulate many costs and problems for the therapist HodgesRothbaum Watson Kessler amp Opdyke (1996) detailed howgetting to an airport renting a jet and supervising the therapycan be an expensive time-consuming task

Virtual reality a new medium for an oldtechniqueVirtual reality (VR) is not a new technology it was first devel-oped by Sutherland (1968) who showed how three-dimen-sional images could be presented through a head mounteddevice However due to the previously high costs it is onlywithin the last decade that VR has been widely availableWhen applied to exposure therapy the only aspect that changesfrom in vivo is that patients lsquoexperiencersquo their dreaded stimulithrough a VR system

According to Emmelkamp et al (2002) there are many ad-vantages to using VR that solve the problems associated withexposure in vivo For certain phobias (eg fear of flying) theone-off cost of buying a VR system is cheaper than physicallytaking each patient to the airport and arranging the flight Italso addresses the problems of confidentiality and patient drop-out because they are treated in a virtual world where theobjects and locations arenrsquot real

This however is the first hurdle that virtual reality expo-sure therapy (VRET) needs to overcome If a patient knowsthat the objects in their feared environment are not real butvirtual they should be able to encounter them without anyanxiety making the whole process obsolete Only if VR pro-duces responses in the patient can it be considered a viabletechnique to treat phobias

Can VR elicit responses in the patientIf VR is to be used as a treatment for phobias then it must beable to elicit a response from phobic patients Botella et al(1998) report the findings of a case study involving a 43-year-old female with severe claustrophobia The patient receivedeight 45-minute sessions of VRET during which she was askedto report her anxiety level every five minutes using the Subjec-tive Units of Discomfort Scalersquo (SUDS see Wolpe 1969) Ahigh rating on this scale in the first session demonstrated thepatientrsquos adverse reaction to the virtual environment (VE)which persisted till the sixth session Similar case study find-ings have been reported by Carlin Hoffman amp Weghorst (1997)and Wald amp Taylor (2000)

The finding that patients are subjectively affected by VR isan important one but do they also produce physiological re-sponses to the medium For VRET to be assessed objectivelyphysiological data is vital Jang et al (2002) found that even fornon-phobic patients being placed in stressful virtual environ-ments (VEs) can cause changes in skin resistance skin tem-perature and heart rate In a similar study Meehan InskoWhitton amp Brooks (2002) used traumatic VEs to assess thephysiological measures of presence (the sense of actually be-ing in the virtual world) They were able to show that theabove measures can be used as lsquoreliable valid multi-levelsensitive and objective measures of presencersquo for VEs (p 650)It can therefore be assumed that exposure therapy using VR isplausible

Is VRET effectiveNevertheless just because VR can produce both subjective andobjective responses doesnrsquot guarantee it will be an effective

Past present and a virtual futureTreating phobias with exposure therapy

9Interfaces 65 bull Winter 2005

treatment Several case studies including the ones mentionedabove have attempted to prove that it does Botella et al (1998)showed that VRET was sufficient to reduce their patientrsquosclaustrophobia Carlin et al (1997) did the same with spiderphobia in 3 weeks single cases of acrophobia and fears ofdriving and flying have also been treated using the technique(Rothbaum et al 1995 Wald amp Taylor 2000 North amp North1997 respectively) In all cases after treatment patientsrsquo anxi-ety to their feared stimulus had reduced to within normalnon-phobic levels

Garcia-Palacios et al (2002) attempted to add weight tothese findings by employing an experimental design whichincluded a waiting list control group Twenty-three spider-phobic participants were assigned to either the VRET condi-tion or placed on a waiting list (control condition) Participantscompleted several measures both before and after treatmentincluding a fear of spiders questionnaire and a behaviouralavoidance test (BAT) No differences were found between thetwo conditions for pre-treatment scores however 83 of par-ticipants in the treatment condition showed clinically signifi-cant improvement after VRET None of the waiting list condi-tion achieved the same feat

Hoffman Garcia-Palacios Carlin amp Botella (2003) also foundthat VRET significantly improved participantsrsquo fears of spideron both subjective and objective measures as well as beingmore effective than a waiting list condition Similar resultshave been shown in participants suffering from acrophobia(Emmelkamp et al 2002 Krijn Emmelkamp Biemond Wildede Ligny Schuemie amp van der Mast 2004)

In terms of the long-term benefits several studies havereported the effects of treatment persisting for up to 6 months(Botella et al 1998 Emmelkamp et al 2002 Krijn et al 2004)Botella Osma Garcia-Palacios Quero amp Banos (2004) furtheredthese findings showing that the effects of VRET for fear offlying remained after one year The most conclusive resulthowever came from Weiderhold amp Weiderhold (2003) whoshowed that 100 of patients in one VR condition and 80 inanother had still not relapsed after 3 years Only 10 in theimaginary exposure therapy (where patients simply have toimagine that feared object) showed the same

Virtual reality vs in vivo exposure therapyThese results empirically support the efficacy of VRET butalmost identical findings have been shown using in vivo expo-sure (eg Speltz amp Bernstein 1979 Hafner amp Ross 1983) Bothare able to treat specific phobias to a very high standard withthe results persisting for many years although in the case ofVRET more research is required to support and strengthen thisclaim

In terms of their effects it appears the two techniques areequally matched However the willingness of people to at-tempt in vivo exposure is very low only 15 in fact (ArgasSylvester amp Oliveau 1969 Magee et al 1996) Garcia-PalaciosHoffman Kwong Tsai amp Botella (2001) assessed which of thetwo procedures participants with a fear of spiders preferredWhen asked to choose between multi-sessions of either in vivoor VR exposure therapy a resounding 81 chose VR Even

when the participants were given the choice between a singlesession in vivo and multi-sessions with VR they again chosethe VR option (89)

These results show that people are more willing to undergoexposure therapy when VR in used as opposed to in vivoexposure indicating that VRET could be the successor for invivo exposure VRET solves the problems associated with lsquotra-ditionalrsquo exposure therapy has just as high success rates andis preferred by the people that need it most phobic patients

However it would be wrong to end this article withoutreporting a few of the problems faced by VRET Primarily VRcan have secondary effects If the images shown to the patientduring VRET donrsquot match their movements there can be visuo-motor aftereffects that cause disorientation uncoordinatedmovements or dizziness (Anstis 1995 Durgin amp Pelah 19981999) Even the smallest of disparities between the two canlead to these effects and when this is combined with theamount of time patients are immersed in a virtual world theaftereffects can accumulate (Jackson 2004)

Secondly the cost of VR is still relatively high putting thetechnology out of reach of the therapists who could make useof it Nonetheless recent research has shown that VR run usinga standalone desktop PC can be as effective as more expensivesystems in treating phobias (Krijn et al 2004)

Conclusions and the futureExposure therapy is considered to be the lsquogolden standardrsquo forthe treatment of phobias yet only 15 of patients are treatedVR over the last few years has been shown to be just aseffective in the treatment of phobias It also appears to havesolved the issues of confidentiality and is preferred to in vivoexposure It isnrsquot however without its own problems Thecriticisms listed above in theory are only temporary As tech-nology advances VR will become more immersive and realleading to scenarios that are indistinguishable from the actualworld this in turn should reduce the reported aftereffects

The future of VRET is bright Recent research has shownhow the inclusion of a real object into the virtual world eg atoy spider for patients to touch or a railing to hold on to canincrease the level of immersion and facilitate treatmentHoffman Garcia-Palacios Carlin Furness amp Botella (2003)showed that coupling real and virtual objects leads to betterprogress than when there was no real object Slater Usoh ampSteed (1995) discussed the influence of walking in a virtualworld concluding that the immersion or presence rating of asystem increases if the patient is allowed to walk through theVE

Over the next few decades the prevalence of VRET is set toincrease As more research supports the already impressiveresults found to date and the progression of technology contin-ues VRET should go from strength to strength

ReferencesAmerican Psychiatric Association (1994) Diagnostic and Statistical Manual of

Mental Disorders (4th ed) Washington DC American PsychiatricAssociation

Chris Jackson

10 Interfaces 65 bull Winter 2005

Anstis S M (1995) Aftereffects from jogging Experimental Brain Research 103476ndash478

Argas S Sylvester D amp Oliveau D (1969) The epidemiology of commonfears and phobia Comprehensive Psychiatry 10 151ndash156

Botella C Banos R M Perpina C Villa H Alcaniz M amp Rey M (1998)Virtual reality treatment of claustrophobia a case report Behaviour Researchand Therapy 36 239ndash246

Botella C Osma J Garcia-Palacios A Quero S amp Banos R M (2004)Treatment of flying phobia using virtual reality Data from a 1-year follow-up using a multiple baseline design Clinical Psychology amp Psychotherapy 11311ndash323

Carlin A S Hoffman H G amp Weghorst S (1997) Virtual reality and tactileaugmentation in the treatment of spider phobia a case report BehaviourResearch and Therapy 35 153ndash158

Durgin F H amp Pelah A (1998) The role of optic flow in visuo-motorrecalibration during running Journal of Physiology 506 111P

Durgin F H amp Pelah A (1999) Visuomotor adaptation without visionExperimental Brain Research 127 12ndash18

Emmelkamp P M G Krijn M Hulsbosch AM de Vries S Schuemie M Jamp van der Mast C A P G (2002) Virtual reality treatment versus exposurein vivo a comparative evaluation in acrophobia Behaviour Research ampTherapy 40 509ndash516

Garcia-Palacios A Hoffman H G Kwong See S Tsai A amp Botella-ArbonaC (2001) Redefining therapeutic success with VR exposure therapyCyberPsychology and Behavior 4 341ndash348

Garcia-Palacios A Hoffman H G Carlin A Furness T A amp Botella-Arbona C (2003) Virtual reality in the treatment of spider phobia Acontrolled study Behaviour Research and Therapy 40 983ndash993

Hafner R J amp Ross M W (1983) Predicting the outcome of behaviour therapyfor agoraphobia Behaviour Research and Therapy 21(4) 375ndash382

Hoffman H G Garcia-Palacios A Carlin A Furness T A amp Botella-Arbona C (2003) Interfaces that heal Coupling real and virtual objects totreat spider phobia International Journal of Humanndashcomputer Interaction 16(2)283ndash300

Hodges L F Rothbaum B O Watson B Kessler G D amp Opdyke D (1996)Virtually conquering fear of flying IEEE Computer Graphics and Applications16 42ndash49

Jackson C (2004) Visuo-motor aftereffect as a function of adaptation durationand speed (Unpublished dissertation)

Jang D P Kim I Y Nam S W Wiederhold B K Wiederhold M D ampKim S I (2002) Analysis of physiological response to two virtualenvironments Driving and flying stimulation CyberPsychology amp Behavior5(1) 11ndash18

Krijn M Emmelkamp PM Biemond R de Wilde de Ligny C SchuemieMJ van der Mast CA (2004) Treatment of acrophobia in virtual realitythe role of immersion and presence Behaviour Research Therapy 42(2) 229ndash239

Magee W J Eaton W W Wittchen H U McGonagle K A Kessler R C(1987) Agoraphobia simple phobia and social phobia in the NationalComorbidity Survey Archives of General Psychiatry 53 159ndash168

Marks I M (1987) Fear phobias and rituals Panic anxiety and their disordersNew York Oxford University Press

Marks I M (1992) Tratamiento de exposision en la agoraphobia y el panico InEcheburua E (ed) Advances en el tratamiento psicologico de los tratornos deansiedad Madrid Piramide

Meehan M Insko B Whitton M Brookes F (2002) Physiological measuresof presence in stressful virtual environments SIGGRAPH 2002 ConferenceProceedings 645ndash652

Miltenberger R G Wright K M amp Fuqua R W (1986) Graduated in vivoexposure with a severe spider phobic Scandinavian Journal of BehaviourTherapy 15(2) 71ndash76

North M M amp North S M (1997) Virtual environments psychotherapy a casestudy of fear of flying disorder Presence Teleoperators amp Virtual Environ-ments 5(4)

Ost L G (1989) One-session treatment for specific phobias Behaviour Researchamp Therapy 27 1ndash7

Ost L G (1996) One-session group treatment for spider phobia BehaviourResearch and Therapy 34 707ndash715

Rothbaum B O Hodges L F Kooper R Opdyke D Williford J S ampNorth M (1995) Virtual reality graded exposure therapy treatment of aacrophobia- A case report Behavior Therapy 26(3) 547ndash554

Slater M Usoh M amp Steed A (1995) Taking Steps The influence of awalking technique on presence in virtual reality ACM Transactions onComputer-Human Interaction 2(3) 201ndash219

Speltz M L amp Bernstein D A (1979) The use of participant modelling forclaustrophobia Journal of Behavior Therapy and Experimental Psychiatry 10(3)251ndash255

Sutherland I (1968) A head-mounted three dimensional display FCCC 33757ndash764

Wald J amp Taylor S (2000) Efficacy of virtual reality exposure therapy to treatdriving phobia a case report Journal of Behavior Therapy and ExperimentalPsychiatry 31(3ndash4) 249ndash257

Weiderhold B K amp Weiderhold M D (2003) Three-year follow up for virtualreality exposure for fear of flying CyberPsychology amp Behavior 6(4) 441ndash445

Wolpe J (1969) The practice of behavior therapy New York Pergamon

Chris JacksonLancaster Universityjackson_27hotmailcom

Chris studied BSc Psychology at theUniversity of York before going on tocomplete an MRes in the Design amp Evalua-tion of Advanced Interactive Systems atLancaster University His research interestsincluded topics from NeuropsychologyPsychopharmocology and HCI Hersquoscurrently applying for research positionswithin universities to learn new skills and

broaden his knowledge with the intention of beginning a PhDwithin the next 3 years

Call for Papers

The First Joint BCSIFIPICSHCI Educatorsrsquo Workshop

HCIEd2006-1 inventivityTeaching theory design and innovation

in HCI

Limerick Ireland23ndash24 March 2006

Workshop to discuss and explore methods and best practice forhelping our students learn about and apply inventive thinkingwhen designing systems visualisations and interaction for humanuse

Important dates

Paper submission Friday 13 January 2006Notification of acceptance Friday 17 February 2006

Final papers due Friday 3 March 2006

httpwwwidculiehcieducators06

11Interfaces 65 bull Winter 2005

Being from the island of Cyprus I have relied on the Internetfor many years to get my outside information During mystudies for a Bachelorrsquos degree I took several e-Learning courseswhich triggered my interest in HCI Design in e-Learning Fur-thermore I am an amateur musician and enjoy the audio as-pect in these environments

The initial stages of my PhD focused on Computer-AssistedLanguage Learning (CALL) Websites The most important as-pect from the data collected and analyzed in these stages wasthe importance of Computer-Mediated Communication (CMC)in e-Learning websites Thus my focus shifted to CMC in e-Learning

The study dealt with issues surrounding social interactionin online learning environments After carrying out a literaturereview on CMC and online social communities I have studiedand evaluated a number of frameworks and models that areused to assess CMC in e-Learning environments Aspects andattributes of CMC that were studied include content cogni-tion social networks discourse and interaction A gap wasidentified in the available methods for assessing the evolutionof social networks in e-Learning environments Hence I havedeveloped FESNeL a Framework for assessing the Evolutionof Social Networks in e-Learning

The FESNeL framework has been developed to allow e-educators and online course instructorsmaintainers to per-form in-depth analyses of the communication patterns of thestudents on their e-Learning courses and to follow their courseprogression FESNeL assesses the social network of the stu-dents over the duration of the course mapping out the changesand evolution of these social structures over time It is usefulfor monitoring the networks and keeping track of their changeswhile investigating how specific course amendments interfacedesign participation in computer-mediated communicationandor conversation topics positively or negatively influencethe dynamics of the online community

When using this framework to assess their e-Learning com-munity e-educators are able to predict how certain actions willaffect their network and can incorporate various methodolo-gies to alter the state of their network FESNeL is a unifiedframework compiled of both qualitative and quantitative meth-ods The four components of FESNeL are

bull Attitudes Towards Thinking and LearningSurvey (ATTLS)

bull Social Network Analysis (SNA)

bull Topic Relation Analysis (TRA)

bull Log Analysis

ATTLSThe ATTLS is used to assess the quality of discourse within acourse by measuring the extent to which a person is a lsquoCon-nected Knowerrsquo (CK) or a lsquoSeparate Knowerrsquo (SK) Differencesin SK and CK scores produce different behaviours during anactual episode of learning and result in different reactions tothat session People with higher CK scores tend to find learn-ing more enjoyable and are often more cooperative congenial

and more willing to build on the ideas of others while thosewith higher SK scores tend to take a more critical and argu-mentative stance to learning Separate knowers look for whatis wrong with other peoplersquos ideas whereas connected knowerslook for why other peoplersquos ideas make sense or how theymight be right since they try to look at things from the otherpersonrsquos point of view and try to understand it rather thanevaluate it

SNASNA is the mapping and measuring of relationships and flowsbetween people groups organizations computers or otherinformationknowledge processing entities It provides both avisual and a mathematical analysis of human relationshipsSNA is used to visualize communicationrelationships be-tween the students study the factors which influence themdraw out implications of the relational data and make recom-mendations to improve communication within the social net-work of students

TRAThe TRA model is a content analysis tool Content analysis isan approach to understanding the processes that participantsengage in as they input messages The tool assists us in under-standing the messages and communication between the learn-ers and how important the discussed topics are for the learn-ers to remain and complete the online course

Log AnalysisLog files are used to track the usersrsquo interactions with thecomputer system they are using Using logs we examine theareas of the website that the students visited the frequency oftheir visits and their patterns of navigation Logs are alsotime-stamped so they can be used to calculate how long a userspends on a particular task or how long a user has lingered in acertain part of the website By carrying out log analysis weinvestigate the studentsrsquo course attendance CMC contributionand course progression retention and advancement

Furthermore the proposed unified framework is currentlybeing applied to a characteristic case study of a CALL courseLarge amounts of data from a course with 55000 students isbeing collected to be analysed and the results will allow forsuggestions for future research The proposed unified frame-work will assist in answering questions like what causes stu-dent retention in online courses and how this can be improvedthrough the interface of the e-Learning course and the use ofCMC applications The final aim of this study is the generaliza-tion of FESNeL so that it is applicable to a wide range of e-Learning courses

Andrew Laghos

My PhDSocial Networks in e-Learning

Andrew LaghosCentre for HCI DesignCity University LondonwwwLaghoscomDr847soicityacuk

12 Interfaces 65 bull Winter 2005

People ndash and their passwords ndash are often seen as the weakest link in any secure system There is a basic conflict in that a passwordought to be easy to remember but at the same time hard to guess There is an assumption that the hardest password to crack is onewhich is composed entirely randomly but that is also likely to be the hardest to remember The main objective of a small experimentwe recently carried out was to verify if that is truly the case and to get some indication of what is the best kind of password

The experiment was carried out via the web and compared the kinds of password shown in Table 1 Memorability of thepasswords was measured by getting people to attempt to recall them after one week Security strength of the passwords wasmeasured by submitting them to a password-cracking program and seeing how long it took to crack them ndash if at all

People were invited to visit a website set up for the experiment (including through an appeal in Interfaces 62) They registered bygiving their email address and then were randomly assigned to one of the above password classes For Classes 1 to 3 they weregiven a password for Classes 3 and 4 they had to choose one themselves In all cases they were asked not to write down theirpassword but to attempt to remember it

Participants then received emails one day later and one week later asking them to return to the website They would then re-enter their password or register the fact that they had forgotten it The purpose of returning after one day was to give theparticipants some practice with their password Therefore if they did not remember it at this stage they were told it again Thus itwas only the results of their second return to the website after a week that was used as a measure of memorability

Strength was measured by setting up a Unix password file using 173 of the passwords and then running the public-domainpassword cracking software John the Ripper (httpwwwopenwallcomjohn) on that file As passwords were cracked the timetaken was recorded

Some passwords were cracked immediately (effectively in less than one second) The last password was successfully cracked at151822 on 20th February 2005 (69 days 22 hours and 2 seconds or 6040802 seconds from the start of the experiment) The softwarewas left running until 095122 on 9th March 2005 At that point 27 passwords had been cracked and it was assumed that no furtherones would be

ResultsThe password website went live in December 2004 Up to 24th March 2005 a total of 246 passwords were collected Thememorability and strength of the password classes are summarised in Figure 1 (overleaf)

DiscussionWe are in the process of writing more detailed publications regarding this experiment ndash and related work we are undertaking

Among other things there is clearly scope to discuss the appropriateness of the methods and the applicability of the resultsHowever we can already draw some useful results As expected random passwords are most secure none of them was crackedHowever it is also not surprising that they were also the hardest to remember a memorability rate of 25 does not seem of anypractical use

Guided Choice was the next most secure class with a high degree of memorability (81) This suggests that the conventionaladvice given to users is appropriate Interestingly though the memorability of these was lower than that for Free Choice (85) sothat there is a price to be paid for security Nonsense passwords are quite secure ndash but with a memorability of only 55 they are notlikely to be practically useful Concatenated Pairs are generated by a number of systems such as some websites but our data

Memorability and security of passwordsAlistair DN Edwards amp Helen Petrie

Class Description Examples

1 Random The eight characters of the password were automatically chosen entirely at random ap4AEppoundp djs843nd

tocamp201

2 Nonsense Letters were randomly chosen ndash but in alternating pairs of vowels and consonants mejadoro gitekabathereby creating non-words that are to some extent pronounceable bekumufi

3 Concatenated Pairs This algorithm constructs a password by concatenating two four-letter words rungself fastlacebanebong

4 Free Choice The user was allowed to choose any 8-character password they wanted

5 Guided Choice This was as in (4) except that the user was given advice on the choice of a goodpassword

Table 1 Password classes tested In order to make the measurement of strength fair all passwords had to be exactly 8 characters long

13Interfaces 65 bull Winter 2005

Alistair D N Edwards amp Helen PetrieDepartment of Computer ScienceUniversity of YorkHeslingtonYorkYO10 5DDalistaircsyorkacuk helenpetriecsyorkacuk

suggest that they are not very secure However they are quite memorable (75) This suggests that they may be appropriate forapplications in which the consequences of violation are not likely to be severe ndash which are also likely to be systems that are not worththe hackerrsquos attention

Figure 1 Summary of results Memorability refers to the percentage of the passwords of the given class that users were able to correctly re-enterafter one week Strength refers to the percentage of passwords that were not cracked Notice that none of the Random passwords was crackedand hence its Strength is 100

Engage in producing exciting papers about interactionEngage with each other and the conference themesEngage and be engaged in a stimulating and exciting conference in Londonrsquos East End

Engage is the 20th BCS HCI Group conference in co-operation with ACMTo find out more about these themes and submissions and taking part go to

11ndash15 September 2006Queen Mary University of London

Enthralling experiences bull Interfaces in the wildConnecting with others bull Mind body and spirit

Interactions for me bull At the periphery

wwwhci2006org

The themes to engage with are

14 Interfaces 65 bull Winter 2005

Sometimes yoursquoll hear people say ldquoIrsquom no good with toolsrdquoDonrsquot believe them Watch they use tools to cook and eattheir meals clean their teeth unlock the door to their houseand so forth all with unremarkable virtuosity Tools are morethan just hammers and screwdrivers and saws Rather toolssurround us in our everyday lives and we have evolved to bevery good at using them

Well-designed tools can be a joy to use When the act ofusing a tool breaks down however it can give us insight intowhat makes tools usable in the first place

ldquoMy dad once owned a pair of pliers that always gaveme a problem when I used them Every time I tried togrip something to tighten it up they clamped down onmy fingers I eventually learned to watch my fingerswhen I used them but I still remember the pinch marksthey leftrdquo

ldquo[In putting together a bookcase] there was so manydifferent types of screws and bolts of different sizes(some were metric and others were American sizes)that you had to have five different wrenches andscrewdrivers to get the job donerdquo

Tools work best when they are designed for the physicalcapabilities of their user (they are most commonly held in thehand) when they are well suited to the task that they areapplied to (tools mediate interaction with other objects) andwhen they are ready at hand in a well-organised workenvironment More basically good tools help people reachtheir goals by making incremental changes directly on visibleobjects In their application tools often act as amplifiers ofsome ability but tools can also help people constrain objects(eg with clamps) gain information about objects (eg usinga magnifying glass) or mark objects according to need (egusing a carpenterrsquos or seamstressrsquos pencil)

Some of what we know about the use of tools can help usbuild more effective software (or hardware) systems Tangi-ble user interfaces and handheld devices offer the most directpossibilities for mimicking tools in the real world Forexample the IO brush produced in Hiroshi Ishiirsquos lab takesthe form of a large artistrsquos paintbrush (httpwebmedia

mitedu~kimikoiobrush ) A tiny camera embedded in thetip of the brush can pick up color and texture from anysurface that the brush is touched to Using the brush theartist can transfer information from the physical environmentonto an interactive canvas painting in a natural way

Graphical user interfaces based on tool metaphors take aless literal approach The best-known work along these linesis the idea of ldquolocal toolsrdquo developed by Ben Bederson andcolleagues as part of the KidPad project (httpwwwcsumd

eduhcilpad++papersuist-96-localtools )Local tools are an alternative to the modal behavior of tool

palettes In a drawing application users can pick up a pen oran eraser use it and drop it in a convenient place for lateruse More than one copy of a tool can exist at the same timesupporting collaboration

Children as young as four can use local tools to drawpictures Work in my own group has pushed this ideafurther to explore the range of physical metaphors for

software interaction again in a drawing environment(httpwwwcscncsuedufacultystamantaffordanceshtml )For example a ruler in our HabilisDraw system can act as astraight edge for freehand drawing and can also be usedwhen picked up to push drawn objects into alignment atarbitrary angles Other physical analogs aside from pens andrulers include pushpins to constrain movement compassesinkwells and magnifying lenses

An important question is how the benefits of tool-basedinteraction for drawing might transfer to tasks with a lessobvious physical interpretation This requires a bit ofthought but some abstract properties of tools can provideguidance For example most tools in the real world mustcome in contact with an object to have an effect on it Thismeans that the effect of a tool is generally localised

To see how this notion of lsquoeffect localityrsquo might improve asoftware interface consider a Find and Replace dialog in aword processor Suppose I want to change every occurrenceof lsquoimagersquo to lsquoiconrsquo in a document A global replacement maygive unexpected changes such as lsquoiconryrsquo from lsquoimageryrsquo (orthe less likely lsquopilgriconrsquo from lsquopilgrimagersquo) If I add spacesbefore and after lsquoimagersquo to fix this then I will miss forms thatinclude punctuation such as lsquoimagersquo

The safest route is to walk through all the matches anddecide whether to change each one in context This has itsown difficulties however with each successive matchappearing at an unpredictable place on the screen andsometimes even with the dialog box moving to avoid obscur-ing matched strings

An improved Find and Replace dialog might exploit effectlocality by gathering all matches to a string in the same placeand letting the user refine the search criteria directly applythe replace option to specific matches or de-select somematches and then perform the replacement to the remainderautomatically This is just a brief example given to suggestfurther possibilities who wouldnrsquot like software to work aseasily and transparently as a hammer or saw

Further reading Chris Baber has recently published anexcellent book that reviews tool use from a human factorsperspective called Cognition and Tool Use Forms of Engage-ment in Human and Animal Use of Tools

Experiencing designTools of the trade Robert St Amant

Robert St Amanthttpwwwncsuedu~stamant

Robert St Amant is an associateprofessor in the computer sciencedepartment at North Carolina StateUniversity currently on sabbaticalfrom January 2005 throughDecember 2005 at the InformationSciences Institute University ofSouthern California The work inhis lab is a blend of humanndashcomputer interaction and artificialintelligence with an emphasis onplanning concepts Hersquos interestedin building intelligent tools to helpusers with complex tasks

15Interfaces 65 bull Winter 2005

Key pointsThe nature of HCI research is essentially interdisciplinary and the research carried out by participants in the field has a number ofdifferent outlets depending on the primary focus and impact of the work done Research applicable to a particular user group ordomain may be best disseminated through non-traditional HCI routes Therefore it is important that the panel recognise that HCIwork will appear in diverse outlets and that work published outside mainstream Computer Science (eg in design psychology orsocial sciences literatures) can have equal value to that published within Computer Science We would expect such work to be cross-referred to other panels as appropriate while recognising that the cross-disciplinary nature of the work may also make it difficultfor other panels to assess objectively

We would like to emphasise that the interdisciplinary nature of the field means that combining approaches and synthesisingnew material from a variety of fields is an integral and important aspect of HCI research and that significant advances can beachieved in an interdisciplinary way which are holistically more significant than each individual progression within one particularfield

The UOA Descriptor refers to ldquohellipusing methods drawn principally but not exclusively from the disciplines of mathematicsscience and engineeringrdquo We would like to confirm that HCI might appropriately be drawing methods from psychology sociologydesign and other such fields as well

ldquoThe sub-panel may for example examine in detail outputs that are published in outlets with which they are unfamiliar andthose which contain interdisciplinary researchrdquo We recognize and indeed welcome the fact that the panel will call upon theappropriate expertise as necessary in order to assess the value of contributions with which it may be unfamiliar However we wouldask the panel to ensure that HCI research is in no way disadvantaged by being more intensely scrutinized than other subject areaswithin the Unit of Assessment

We confirm the panelrsquos view that no one form of outlet is more appropriate than another and in particular would want toemphasise that the value of rigorously reviewed conference material may well be of more significant impact than journal materialsgiven the more responsive nature of conferences and the fast-moving nature of the field and that many HCI researchers understandthis and take advantage of this For some conferences in HCI (eg CHI HCI Interact) acceptance rates are around15ndash25 less than many journals It is also true that there are other conferences in the field for which this is not true There are manyreasons for conference publication a key one for HCI researchers is the wide exposure to and feedback from an internationalinterdisciplinary audience which is often of particular value in this domain in improving work

It is important to recognise that case studies and exemplars as well as prototype solutions to explore problems are important inour work and these are particularly difficult to assess though we note that the panel is looking for ldquorelevance to usersrdquo ldquopractice-based researchrdquo and ldquodirect engagement with usersrdquo so we have confidence that this style of work will be accounted for

For HCI the notion of a research group is less clear-cut than for other disciplines Our lsquogroupsrsquo tend to be across disciplines andoften across Universities ndash it is these that give support and coherence to researchers and we should find a way to recognise andidentify this in the RAE return ndash perhaps by identifying collaborations with other individuals and organisations to form part of theappraisal of the connectedness and support that an individual receives

RAE response

The Research Assessment Exercise assesses the quality of UK research and is used by the four UK higher education funding bodies(Higher Education Funding Council for Wales Higher Education Funding Council for England Scottish Higher Education Funding Counciland the Department for Employment and Learning) when distributing block grant funding to universities Block grant funding is the publicmoney given to universities for research it is independent of the grants that are given for specific projects from Research Councilscharities and European Union and government departments

The main assessment for RAE 2008 will take place in a couple of years but in July this year a consultation opened on the RAE 2008draft criteria and working methods so that UK higher education institutions subject associations and other stakeholders could submittheir views

In September Russell Beale the Chair of the British HCI Group prepared the Groups response which is printed here in full As Russellnotes The group was able to put in a coherent response to the consultation exercise which would not have been possible without thesupport and contributions from many members ndash many thanks to them all for their input big or small These activities are important toensure that HCI is effectively represented at a national level and properly supported by government funding

For more information see wwwhefceacukresearch and wwwraeacuk

Russell Beale

Russell BealeOn behalf of theBCS Humanndashcomputer Interaction Special Interest Group

16 Interfaces 65 bull Winter 2005

Aspects of HCI2005

Tom kicks off HCI2005

The conference dinner at the Caledonian Hotel

Alistair Sutcliffe gives his keynote inthe Lindsay Stewart lecture theatre

Too early for inhabitants ofthe Haymarket residences

The Ceilidh

Ted Nelson keynotespeaker

Doctoral Consortium

Conference awards

Commercial Uses ofEye-tracking workshop

A bar somewhere in Edinburgh

Edinburgh Festival fireworks

With all-nightlicencing youhave to gosomewhere

17Interfaces 65 bull Winter 2005

Since returning from my first HCI conference at NapierUniversity I wanted to share my thoughts about the wholeexperience from a PhD studentrsquos perspective My mainparticipation in the conference was as a member of theDoctoral Consortium which took place with all other work-shops and tutorials on the Monday and Tuesday The Con-sortium presented a great opportunity for all membersinvolved to meet and socialise with other students of HCI aswell as offering the chance to get some feedback on our workin a friendly and welcoming environment I would like tothank Ann Blandford Paul Curzon and Shailey Minocha fororganising an informative and stimulating experience

The main conference took place on the WednesdayThursday and Friday with Mary Czerwinski of MicrosoftResearch kicking off proceedings after the initial openingceremonies The main lecture hall had a unique and modernfeel to it which provided an ideal setting for the keynote (andother) speakers Prior to the conference starting I wasparticularly looking forward to hearing the presentations ofthe keynote speakers and so attended Maryrsquos talk with muchanticipation I wasnrsquot disappointed ndash Mary touched on someof the fascinating research that is currently going on atMicrosoft including the use of large displays brain-compu-ter interfaces and some new models for manipulatingwindows

After the initial keynote on Wednesday morning I wentalong to a session on trust and emotion and followed that byattending a session on awareness Breaks between sessionsprovided a good opportunity to meet with others and discussthe work presented in each of the sessions Facilities at thevenue were also very good making it easy to check emailwhen any spare moments presented themselves

The highlight of the whole conference for me was thekeynote by Ted Nelson in the late afternoon of WednesdayThis was the first time that I have heard Ted speak and Ifound his talk to be inspiring and motivating His question-ing of the very way in which we currently interact withcomputers was intriguing and thought-provoking As withany good presentation I came away from Tedrsquos keynote witha number of different ideas thoughts and questions tocontemplate further

The conference dinner on Wednesday evening was at theCaledonian Hotel where the food and service were excellentThe night concluded by visiting a few local bars and thenheading back to the halls of residence in Haymarket All inall a very enjoyable and productive day

After a late night I was up for an early start on Thursdaymorning and headed off to the conference venue from thehalls of residence The bus journey took about 15 minutes andafter some breakfast (and numerous cups of coffee) I mademy way to the first keynote of Industry Day This keynotewas by Ashley Friedlein CEO of E-Consultancycom whogave an enlightening talk on the importance of usability ine-commerce

Following Ashleyrsquos talk (and more coffee) I went to asession on searching and particularly enjoyed one of thepresentations on digital books and how they could be

designed to fulfil the social and emotional needs that realbooks often do After this session I decided to go to TedNelsonrsquos tutorial on ZigZigreg ndash the software engine he hadintroduced the previous day Attendees of the tutorial weregiven an opportunity to test-drive a prototype of ZigZag byinstalling it onto their laptops and having a play under Tedrsquosinstruction We were also allowed to take the prototype homewith us to play around with further at a later date

At end of the day Jackie Lee-Joe from Orange gave herkeynote about the branding experience at Orange LikeAshleyrsquos keynote earlier in the day I found it interesting toconsider usability from a different perspective and wassurprised by the attention to detail and amount of effort thatgoes into branding at Orange

After Jackiersquos keynote a few of us went off to the receptionfor new British HCI members where free wine was on offeralong with informal discussions about the British HCI GroupFollowing this many of us set off for the Hub and a CeilidhThis proved to be hugely entertaining and was great fun tosee people enthusiastically taking to the dance floor to struttheir stuff Again the night was concluded by visiting a fewbars and returning to the halls of residence in the early hoursof Friday morning

Unfortunately I had to miss the events taking place onFriday as I had an early flight leaving Edinburgh at 830amHowever the early start and waiting around at the airportgave me an opportunity to reflect on my experience at theconference I think feeling more like of a member of the HCIcommunity was perhaps the main thing I took away from theconference It can often feel quite isolating completing a PhDin HCI but meeting other students of HCI as well as moreestablished researchers was helpful as I was able to discussmy work (and the work of others) with people who have acommon interest in how we interact with computers

In summary I found the conference to be a fantasticexperience I thought the conference was well organised andthere were a variety of different themes that were coveredAttending the conference has given me a fresh burst of muchneeded enthusiasm inspiration and motivation going intomy second year I would like to take this opportunity tothank the British HCI Group for funding the whole experi-ence for Doctoral Consortium students ndash itrsquos heartening toknow that the group places such high importance on newresearchers entering the field I look forward to meetingeveryone again next year

HCI2005A PhD studentrsquos reflection Chris Creed

Chris CreedSchool of Computer ScienceUniversity of BirminghamBirmingham B15 2TTcpccsbhamacuk

18 Interfaces 65 bull Winter 2005

Well computer mice at least I brought my Mac Powerbookand my two USB mice to HCI2005 in Edinburgh and showedwhat powerful little creatures mice are Attaching two USBmice to any standard computer is very telling ndash the mice fightfor the cursor because only a single input stream is registeredby the OS However with my symPut driver which workson Mac OS X and Linux each mouse is given its own inputstream and peace reigns in the mouse world

What can you do with two separate input streams Thefour degrees of freedom in spatial input can be mappedasymmetrically such that the mouse controlled by thedominant hand does all the hard work and the mousecontrolled by the non-dominant hand plays a supportingrole This type of interaction follows Yves Guiardrsquos KinematicChain model [1] and is certainly useful for tasks that arenaturally asymmetric

My research focuses on tasks that are symmetric where thetwo hands play equal roles in the interaction I have devel-oped symDraw a 2-D vector drawing program in whichshapes are drawn using the two cursors to stretch the shapeout Shapes can be steered across the screen by grabbingopposite corners and this allows the shape to be simultane-ously rotated translated and scaled similar to Kurtenbach etalrsquos two-handed stretchies technique [2] In symDraw splinecurves are drawn with one hand but local editing is per-formed symmetrically with the two hands controlling theends of a tangent to a point on the curve

Irsquove also been working withIan Bell to develop symTone asymmetric photographic manipu-lation program In symTone atone reproduction curve can bemanipulated symmetrically withtwo cursors This allows fast andeasy exploration of the domainspace in which input tones aremapped through the curvefunction to determine the outputtones of the adjusted image

Irsquom currently working on adual cursor prototype window

manager called Duo Imagine resizing and moving anapplication window by grabbing opposite corners of thewindow with two cursors and simply stretching the cursorsout until the window is in the appropriate position and is thedesired size This single fluid motion can replace the two-step process of moving the window by dragging the title barand resizing the window by dragging on an edge or cornerThis example is just one of many ways that two cursors andtwo mice can be useful in a general computing environmentNo need to call in the Pied Piper here

References[1] Yves Guiard Asymmetric division of labour in human skilled bimanual

action The kinematic chain as a model Journal of Motor Behaviourpp 486ndash517 1987

[2] Gordon Kurtenbach George Fitzmaurice Thomas Baudel and Bill BuxtonThe design of a GUI paradigm based on tablets two-hands and transpar-ency In CHIrsquo97 Proceedings 1997

Scotland overrun with micehellipHCI2005 The Fringe

Celine Latulipe

symDraw object manipulation

Spline manipulation

symTone

Duo

Celine Latulipe is a doctoral candidate in theComputer Graphics Lab at the University ofWaterloo She is studying two-handedinteraction and focuses her work on usingstandard devices two cursors and symmet-ric interaction techniques In addition to herdoctoral research Celine is the mother oftwo small children and is also very involvedin trying to recruit more young women tostudy computer science She expects todefend her thesis in 2006

19Interfaces 65 bull Winter 2005

Mathematics is boring Like many people at primary school Ireally sucked at mathematics and maths seemed to suck meArithmetic and sums didnrsquot interest me and I wasnrsquot verygood at them It was only when I was doing GCSEs that Ibegan to enjoy it Numbers disappeared to be replaced withletters and I even enjoyed the ideas and principles behindthe numbers

Now Irsquove come full-circle Irsquove left school been to univer-sity and started developing a new calculator

My calculator started life as my university Masters projectto design a calculator that didnrsquot require learning or teachingMaybe I was ambitious but I wanted to build a calculatorthat was as intuitive to use as paper is Magic paper that isThe calculator I built behaves as much like paper as possiblebut with magic added it recognises your handwriting as youwrite and you can write naturally using ordinary mathemati-cal notation So it really works like paper then the magichappens when this writing is morphed into neat typesetequations which while remaining editable as anything elseare filled in with the correct answers Overall this allowsusers not to worry about either the calculatorrsquos ability or theirown They just use it like a piece of paper and can correct itwhen it goes wrong

What I didnrsquot expect from this idea was how excitingpeople would find it people actually enjoy writing sums andseeing them magically transformed before their eyes As aprofessor of mathematics said hersquod seen plenty of people cryover sums before but hersquod never seen people laugh andsmile

The calculator makes more sense when you see it workinginteractively for this brief article yoursquoll have to make dowith a series of static screen shots

The screen shots of course only show the screen not howyou interact with it Nor do static screen shots give any senseof the experience or the unique feel of using it

We use a tablet or a touch screen so it is very easy In factitrsquos a bit like the fancy user interface in Minority Report whenJohn Anderton (played by Tom Cruise) plays around on thebig glass screen

ldquoIrsquove never seen anything thatrsquos brought a smile to my facewhile doing addition but this has For that reason alone Iwant onerdquo ndash An artist

The initial responses I got and more formal HCI evalua-

tion confirmed it worked surprisingly well Users reallyenjoyed using it and actually got more accurate results whenusing it than with the ordinary commercial handheld calcula-tors they were familiar with

Earlier this year we demonstrated an improved version ofthe calculator at the Royal Society Summer Science Exhibitionto over 4000 people We managed to get formal feedbackfrom 436 people Over 90 enjoyed using it ndash rating it topfrom the five choices we gave them

Its surprising ease of use and fun has ndash we think ndashopened up entirely new ways of interacting with mathemat-ics It would have been an eye opener for me at school andmany of our subjects particularly those still doing GCSEthemselves have expressed the same thought The calculatorallows users to play with mathematics to try things out andto learn and see the underlying process One high schoolteacher said ldquoI like the way it sets everything out clearly youcan see how it got the answerrdquo

Hopefully all this will fit into the HCI PhD I am nowdoing We hope the calculator will have great opportunitiesfor use in learning and teaching and also in everyday calcula-tion tasks And hopefully the principles and ideas behind itcan be extended to other applications

ReferencesThimbleby W Thimbleby H (2005) A novel gesture-based calculator and its

design principles In HCI2005 Proceedings Volume 2

For more information please visit httpcsswanseaacukcalculatorsYou can also download the calculator from there It is written in Javaand should run on almost any computer but note that it works bestwith tablets touchscreens or interactive whiteboards rather thanmice

HCI2005 The FringeWeapons of Maths Construction Will Thimbleby

1 Write anywhere2 Changes automatically

recognised and solved3 Grab and move parts of a

sum4 The new sum rearranged

and solved

Will Thimblebywillthimblebynet

I am a PhD student at Swansea Univer-sity researching generative principles foruser interfaces I work there with HaroldThimbleby And yes that is my Dad I ama second generation HCIer so I guess hehas had some influence I dont think Iever consciously decided to enter HCIBut I love creating and making thingsbetter and HCI today is one of the mostwide reaching best ways to do that

20 Interfaces 65 bull Winter 2005

Frank It is very reassuring to know that there is a movementto consider lsquoComputers and the Older Generationrsquo

There was a very good and extensive presentation byProfessor Alan Newell stressing the need for designers toproduce computers with the older user in mind

There was an interactive lsquoDesign Workshoprsquo in which allparticipated followed by an assessment and investigation ofthe resulting designs presented with ease of use and suitabil-ity being paramount being for the use of all groups This wasquite enlightening and highlighted the pressure on lsquoDesignrsquoto cover all aspects of the product

Anna The keynote by Alan Newell examined the differentways we have of thinking about design for older people hecompared the lsquoinclusive designrsquo approach which sees designbeing extended to include groups like older and disabledpeople and an alternative approach which starts from aconsideration of these groups Designing with older ordisabled people in mind he argued produces technologyuseful for everyone ndash and often produces radical new solu-tions that would not otherwise occur for example the cassettetape recorder which was initially produced in England fortalking-books for the blind (Newell and Gregor 1997)

This was followed by a design workshop in which fivegroups separately designed paper prototypes of accessiblenavigation aids two groups were enhanced by the inclusionof older volunteers who took an active part in the designdiscussions When the designs were complete they werepublicly evaluated with Alan Newell acting as an evaluator

The designs were all interesting and carefully consideredand the evaluations were illuminating (and often veryfunny)

HCI and the Older Population workshop (two views)HCI2005

The ageing population and a recognition of the utility oftechnology means there is an increasing interest indesigning with older people in mind whether thisinvolves designing for all or producing specific items oftechnology to support older people The HCI and theOlder Population workshop at HCI2005 was intended toprovide a forum for those working in the area and toencourage others to consider this user group This wasthe latest of a series of such workshops at BCS HCIstarting in 2002 (Brewster and Zajicek 2002)

A standard element in our workshops is a talk fromand the attendance of members of the Dundee UserPanel a group of older volunteers While we can discussdesign issues ad nauseam the most effective way ofcommunicating the barriers that older adults encounterto technology use is to hear it from the users themselves

This report on the workshop was written by AnnaDickinson (University of Dundee) who co-organised theworkshop and Francis Allen one of the members of theUser Panel

21Interfaces 65 bull Winter 2005

Frank After lunch two representatives of the older genera-tion gave an individual talk on how computers appeared tothem again stressing design inclusion

The resulting discussion concentrated again on thelsquodesignrsquo aspects and the awareness to allow for the needs ofthe older generation as forecasts emphasise a greater increasein the older group

A generalisation of the one day workshop was that it didclearly stress the need for design application to the oldergroup but there was little to report on action as to what is tobe implemented

Anna The talks by Isobel Lindsay and Wilf Lakie were reallyeffective in underlining the frustration that novice users havewith complicated computer systems Part of Wilfrsquos talkinvolved reading out the following

Computers are still a mystery to me as myindustrial experience was wholly mechanicalengineering with only elementary electrics I dofind the computer to be a frustrating and confus-ing tool as there are always two three or moreways of achieving a function this I find to besuperfluoushellip Having just upgraded to a newunit with the XP operating program I understandthat XP refers to lsquoexperiencersquo my personal view isthat the program should be named the Exagger-ated Programme Personally it means I have tolearn a whole new set of rules in order to obtaineven the most basic function and there exists awhole conglomeration of new operating tools andmenus that mean nothing to me

The (too short) discussion which followed focused onsome of the questions that this area consistently brings upwhat are the characteristics of lsquoolder peoplersquo Is designing forthis group different from designing for the population ingeneral What can inclusive design do for us

Frankrsquos conclusions Designers have a great difficulty inproducing something for a group of people who had alifetime of contact only with mechanical objects I onlyexperienced electricity in electric motors lighting andtorches Note There was no electric light in the house until Iwas aged about six No telephone not even a radio The firstradio in the house was a lsquoOne valversquo that I built from a designsheet with parts supplied by an enthusiast (I was then agedseventeeneighteen)

I would like design people to stop designing units moresuitable for their own use and to design a unit more suitablefor general use by all classes of computer ability

What I have in mind is a unit that has all the bells andwhistles of the latest application covering all the latestinnovations that the design people can produce BUT thesame unit has the ability to be used by all computer users Tome this could be achieved by what is in common use in thegames field that is a keypad would select the LEVEL atwhich the unit would operate If this was available then

Anna Dickinson amp Francis Allen

anyone could use the unit at the level selected by themselvesand would be able to progress to higher levels in the sameway as they do in games by practice and increased abilityThe technology appears to be there so why not use it

Annarsquos conclusions One issue that consistently resurfaces isthe difficulty of communicating effectively with older usersabout computers and the potential for design changes Whilethose researchers who attended the workshop seemed tolearn a great deal from the presentations given by membersof the User Panel and from their involvement in the designexercises (and at Dundee we have been learning from themsince the beginning of the UTOPIA project in 2001) there wasan important and unforeseen effect on those members of theUser Panel who contributed Attendance at the workshopand especially involvement in the design exercises demon-strated for them some of the difficulties and challenges facingdesigners The result has been that instead of asking ldquoWhycanrsquot you make computers that workrdquo the questions becomeldquoHave you thought of trying thisrdquo Such sophisticatedinvolvement from our target users is a very positive step forall of usS Brewster and M Zajicek (2002) A New Research Agenda for Older Adults

Workshop BCS-HCI London UKA F Newell and P Gregor (1997) Human computer interfaces for people with

disabilities Handbook of Human Computer Interaction (1997) pp813ndash824

Call for Papers

IWSAWC 2006

6th International Workshop onSmart Appliances and Wearable Computing

In conjunction with ICDCS 2006

July 4 2006 Lisboa Portugal

Submission deadline January 15 2006

httpubicomplancsacukworkshopsiwsawc2006

Call for Papers

1st International Workshop on Physicality

6ndash7 February 2006 Lancaster UK

This multidisciplinary workshop will bring together researcherswho are interested in the way that physicality of digitalartefacts influences their use or in the way that digitalityinforms our understanding of the physical Through invitedtalks short research presentations and group discussion wewill discuss views on the fundamental nature of physicality andhow this relates to design in areas such as ubiquitous andtangible computing virtual reality and digital arts

submission deadline for position papers 10 January 2006

httpwwwphysicalityorg

22 Interfaces 65 bull Winter 2005

Toilet Trauma

Oh but whatrsquos a girl to do whenshe arrives at the university hallsof residence at 11pm to findtherersquos no toilet paper and thelsquo24hrrsquo Student Volunteers areslightly off-pace and annoyed atbeing disturbed

Without going into too finer detailI soon discovered that Irsquod notbrought any tissues either Ac-cording to the commandments leftin each room (eg ldquothou shalt notpark in residentsrsquo parking spacesrdquoand ldquothou shalt empty the bin andstrip the linen before leaving thyguest room on Fridayrdquo) eachroom has one supply of toilet rolland after that has been thor-oughly consumed ldquoreplacementswill need to be supplied byguestsrdquo

Well with a little ingenuity Ipulled through fortunately Ibrought enough knickers that Idonrsquot need to wear todayrsquos againuntil Friday And happily when Iregistered this morning my(rather trendy) delegate bagcontained enough scrap paperthat I should be able to managetill the end of the week withoutgiving in and supplying my own

toilet roll Hah

The Purple Pixiexx

Bathroom Bother

On the other hand I appear tohave been supplied with compli-mentary bottles of shampooconditioner and shower gel allnicely laid out on my loan-towelsndash like some fancy joint To behonest Irsquod rather have a comfybed without the plastic tartanmattress (whatrsquos that about)and a bedside light thank youvery much

Being a girl I brought my ownshampoo anyway

This morning though clutching

said shampoo I opted to bravethe slightly mouldy shower (AuntyMildew wouldrsquove been proudGrsquorest her soul) In the nobletradition of the Dastardly DandyDan (PP 2004) I turned on theshower and was flung across theroom by the force (small lsquofrsquo)

Water hellip water hellip everywhere

Still enough about the facilities hellipwell therersquos never enough aboutthe facilitieshellipbut wersquoll leave them

alone for now hellip

LoveThe Purple Pixiex

The Blue Genie

Irsquove just been speaking to my palthe Blue Genie He actually got toEdinburgh early on Sunday butspent the majority of the after-noon confined to his room(shudder) awaiting the arrivalof the Emergency Joiner It seemsthe lock on his door was brokenso he couldnrsquot actually lock hisdoor

So he didnrsquot have much choicebut to hang around until theEmergency Joiner turned uptwiddled his tools tutted a fewtimes and fixed the lock Appar-ently his thingummy was tooshort for the whatsit

At least he has a lock Thatrsquos all I

have to say on the matter

ThePPxx

The Shower Persona

Good morning Irsquom your showerlooking forward to freshening up

No thatrsquos not me thatrsquos the fanDidnrsquot switch it on Well getdressed get out and switch it onthen Building regulations aboutunventilated toilets Never heardof them

This morning Irsquove a really cleancubi hellip WAHAY HERE WE GOWATER WATER WATER I LUVVITSEE ME GO EVEN DANrsquoS NOTSEEN THIS KIND OF PRESSURESINCE THAT AGGRESSIVE QUES-TIONING AT SUNDERLAND BLOWTHAT SHOWER CURTAIN AWAYONTO THE FLOOR THANK THEDAY THEY POINTED ME STRAIGHTOUT THE CUBICLE DOOR ANDTHEN FITTED A CURTAIN IN-STEAD OF DOORS YO JUST SEEHOW FAST THE FLOOR FILLS UP IGO ALL THE WAY TO ELEV hellip ohspoilsport

Ok so a dribble shower then Yessir certainly sir Thank you sirsee you tomorrow sir

I just hope the next one puts theirtowel on the rail so that I can give

it a good blast hellip

Shower 72

How to survive conferenceweek in student halls

1 Sleep when you can if youcanrsquot sleep on your plastic mat-tress which creaks every timeyou move find a quiet cornerduring tea breaks or just slip intothe back row of an especially dullpresentation

2 Take your own pillow you canuse it to (a) bolster the suppliedpillow (b) replace the suppliedpillow (c) get comfortable when

Edited Lowlights from the Seedy Underbelly of HCI2005

The Purple Press

23Interfaces 65 bull Winter 2005

napping during the day (see Tip1)

3 Slip the supplied towel betweenthe plastic mattress and sheet to(a) provide some kind of padding(b) reduce the level of creaking(c) avoid waking up in a pool ofyour own sweat

4 Or alternatively sleep on topof the duvet and use your coat asa cover

5 Ignore all of the above andbook into the Travel Inn acrossthe road That way you can ignoreTips 1ndash4 yoursquoll get taps thatyou can actually turn off showersthat donrsquot flood the bathroomtowel rails that break your fallwhen you slip in River Napier (iebathroom floor) and donrsquot contrib-ute to it and door locks that canresist more than your novicepickpocketing-with-a-paper-clip

skills

e-bsorbed

A bus commute to the conferenceeach morning is a drag unless you

can find something more enjoy-able to do at the same time

Entertaining myself by flickingthrough the proceedings yester-day a paper about tools forleasure reading caught my eye Itwas fascinating ndash talking aboutthings like the importance ofmobility for books and e-booksthe social life of print books andthe emotional attachment peoplehave to them

Just after Irsquod read the bit aboutprint books often becominginvisible with the userrsquos attentionbeing completely taken by thecontent of the reading experienceI looked up hellip and realised Irsquodmissed my stop

Napier was long behind us hellipwhich is really neat an interac-tive research paper that gives youthe actual experience itrsquos discuss-ing Is there a name for thisphenomena and does anyonehave other examples hellip or do

these things only happen to me

PC

Conference Fringe

It seems to me that the less effortthat goes into organising some-thing the more fun it is

This is not to rubbish the work ofmy pal the Blue Genie who ranthe Fringe What I mean is thatthere was no review processinvolved in selecting the partici-pants in the Fringe

Basically if you had an idea or aninteractive experience you wantedto demonstrate to the rest of theconference you could just set upyour laptop and away you went

I was really rather impressed withthe exhibits Clearly so were theother delegates that stuck aroundto see because the presenterswere talking constantly to peopleuntil it was all wrapped up atabout 7pm

If you didnrsquot stick around to seethe Fringe shame on you

The exhibits included theThimbleby Tworsquos funky calculatorCanadian Chickrsquos two-handedmouse(smice) and a means ofgathering data on how peoplelsquoskinrsquo their applications and tools

Disclaimer

The views expressed in The PurplePress are not those of the authors oranyone else and are not to be re-peated in front of anyone who couldtake offence although of course noone can take offence because thecharacters described in The PurplePress could not possibly exist in realor virtual life or death Does thatcover everything

Architectural ungreatness

Whoever dreamt up the design ofthe Lindsay Stewart LectureTheatre Whatrsquos the first rule ofauditorium design Donrsquot light thespeaker from behind So whatdoes LSLT do It has a bloodygreat window right behind wherethe speaker stands

A feeble attempt has been madeat some point to block the lightwith blinds that generate a head-ache-inducing moire effect forthose in the audience an overalleffect demonstrated by Mary Cduring her otherwise excellent

keynote presentation

So the question is should we doaway with the whole peer reviewprocess for HCI2006 in LondonAfterall itrsquos tedious and time-consuming for all involved Whynot instead just have anyonewho fancies coming to the confer-ence turn up with their laptop todemo their projects

I think it could work hellip

Purple Pixie

24 Interfaces 65 bull Winter 2005

Welcome to Interfaces Reviews Thanks to Sandra Cairncross for doing a great job as the last editor I have now been given the batonand perhaps unfortunately for you this means you get three reviews by me in this issue This is a short-term measure and will soon beremedied I have a willing cohort of reviewers and some great books to discover Interfaces Reviews will feature a themed set of books ineach edition In the coming year the reviewers will be bringing you their views on books on novel interfaces information architecture andgames as well as some lsquoheavy stuffrsquo I will also be getting the latest news on up and coming HCI books so if you are publishing writing orhave seen a great book let me know These are my contact details

John KnightDirector of User-LabBirmingham Institute of Art and DesignGosta GreenB4 7DX0121 331 7868JohnKnightuceacuk

The three reviews in this edition cover my interests in art design and technology Tangential to HCI perhaps but it is interesting how each ofthese subjects tackles the humanndashcomputer interface in terms of aesthetics utility and ethics

John KnightJohnknightuceacuk

This book comes from the same stableas Patrick Jordanrsquos Pleasurable ProductsOther publications in the series includeJordanrsquos Introduction to Usability andHuman Factors in Product Design withWilliam Green With this pedigree thisnew volume is unlikely to disappointand it doesnrsquot It looks and feelstrustworthy and complete

The book has three parts The firstdescribes the practice of HumanFactors The second offers a compen-dium of methods The last part looks atprofessional issues and applications Itis clearly aimed at practitioners andcould be a single point of referenceIndeed the introduction suggests thatits writing came from the lack of sucha work It is aimed at the designdisciplines and will have relevance toeveryone from architects to softwareengineers For the more lsquodesignerlyrsquo itmay be a bit dry and there are fewillustrations However designers ofany flavour would be well advised toread it

The book begins by looking at thebarriers to the take up of technologyand the problems with designingproducts and user interfaces HumanFactors is proposed as a remedy to

these problems and a way of improv-ing the user experience The focus ispretty much on traditional ergonomicconcerns These include comfortperformance reliability and physi-ological and cognitive fit Applicationscentre on systems and especially thosepertaining to activity and work

Readers are taken through thehistory of human factors design andthis is contextualised by a processcycle that dovetails with businessneeds and the product lifecycleIndeed despite looking academic thecontent is firmly aimed at business andmaking products more useful andusable Given the ergonomics focus itis understandable that the first sectiontackles human abilities memory andphysiology and the influence of theexternal environment Motivation andproblem solving are also consideredand are firmly rooted in a cognitiveperspective

Given the practitioner focus it isunusual (but refreshing) to get somedeeper stuff Thus Nemeth slips inMontaigne and the nature of sensualexperience This is done in an accessi-ble and businesslike manner ChapterFour looks at products and innovationThis chapter provides an overview ofprocess that integrates ideation and theproduct lifecycle within a typical user-centred design framework Again thebook usefully links to business needsand widens the focus of Human

Factors to encompass new productdevelopment

Chapter Five takes an overview ofthe discipline and maps out its appli-cation in industry The first sectionspave the way for the main contentFocusing on methods this part willprobably be of most interest to practi-tioners In just under two hundredpages Nemeth covers 36 methodsThese are organised under six sectionsThe first concerns analytical methodsNext design guidance is dealt withEvaluation methods are then de-scribed followed by a useful chapteron surveys interviews and question-naires The final chapters concernusability assessment and controlledstudies

Each method is described in termsof what it does The necessary prepara-tion work is outlined including thematerials equipment and environmentthat are needed In addition easy tofollow procedures and methods foranalysing results are provided Shortexamples are given and the methodsare also usefully cross-referenced Thefinal section of the book considers thebusiness side of human factorsBeginning with the cost benefitsuseful organisational issues are alsoexamined Finally Nemeth looks atcommunications and the book con-cludes with case studies from a widerange of projects

This is a useful practitionerrsquos bookit is clearly grounded in industry

Interfaces Reviews

Human Factors Methods for DesignMaking Systems Human-CentredChristopher P NemethCRC Press 2004396 pages hardback illustrated bampwISBN 0-4152-9798-2CRC Price $9995 (about pound5700)

25Interfaces 65 bull Winter 2005

This book offers an insight into a newand dynamic community of softwareartists The book comes from theRead_Me festival that took place inAarhus last year The festival had twosections a conference and interactiveexhibition lsquocamprsquo As well as a bookthe organisers have an accompanyingwebsite at Runmeorg The site curatesthe artworks online while Read_Meoffers theoretical and practical dia-logue offline

From neither the art nor strictlyinteractive arts community Runmehas come together through informalgroups and networks Indeed theyhave stronger links to the hackercommunity than to the establishmentof Ars Electronica This means they areoften critical of the elitism of thegallery and museum culture(Andersen and Pold p 14) They arepragmatic practitioner based and(thankfully) leave the more esotericquestions about AI and consciousnessto the art establishment

Many of the twenty articles tacklesoftware formalism vs softwareculturism This debate central to thecommunity concerns whether inter-vention should focus on the material(software) or culture Intervention isan appropriate term as most contribu-tors see their work in explicitlypolitical terms Formalism concen-trates on artistic uses of code Software

culturalism on the other hand reflectsthe world of software and critiquestools such as Google and WindowsHere political intervention concernsreflecting the hidden values andqualities of the technology A thirdstrand bridges both and concernsperformativity and there is a healthydiversity of thought and actionbetween the two poles

The best theoretical papers are byArns Cox et al Johannson andLillemose Inke Arnsrsquo article comparessoftware art to generative art Thelatter is defined by Galanter as rsquoany arthellip where the artist uses a system hellipwhich is set into motion with somedegree of autonomy contributing to orresulting in a completed work of artrsquo(p 178) Troels Degn Johansson looksat the crisis of art as a parallel to one insoftware art Like most contributors heis critical of the interactive arts estab-lishment and Margot Lovejoy Indeedhe condemns her focus on art whichlsquois only marginally interested inexperiments at the level of programcodersquo hellip and is only interested in lsquowhatis tactile audible and visiblersquo (p 155)

Jacob Lillemose contemplatesFlorian Cramerrsquos distinction betweentwo kinds of software art Firstly thelsquoliterary and mathematical aesthetics offormal qualities of programming andgenerative codersquo hellip and secondly thelsquoconceptual and discursive involve-ment with software culturersquo (p 154)He argues that software art lsquois oftentreated as a digitally updated versionof the conceptual art that emerged inthe mid 60srsquo (p 138) rather than aqualitatively new discipline

Certain kinds of technology crop upin a number of chapters The predict-ably unpredictable functionality ofGoogle and Open Source are clearfavourites as opposed to the logicaland the corporate There are also anumber of artists that are referencedregularly These include John Cageand Sol Le Witt both for theirperformativity and immaterialism

As well as works being on show atRunmeorg the book also summarisesthirty two software art projects Theworks include Douwe OsingarsquoslsquoGoogle Talkrsquo (p 392) that generates

poetry from an initial keyword PeterLuiningrsquos (p 354) lsquoWindowrsquo is literallythat a transparent window thatcaricatures the graphical user interfaceversion because you can see through itIn similar ways many of the lsquosoftwareculturersquo works are witty and selfreferential including a thank you toJakob Nielsen

From the more formalist wingBoris Kopeinigrsquos TMP (p 370) is aseemingly random array of numbersthat fill the screen and change throughsome hidden functionality There arealso some good works that bridge thevideo and computer arts such as AmyAlexanderrsquos lsquoExtreme Whitespacersquo (p362) Performativity is also addressedwith live coding where laptops areused in live performances (Cox et al p170)

This book is testament to a new anddynamic community that has a uniquetake on art and software It will beinteresting to see how the communitymatures and begins to influencesoftware culture and art On the downside there is sometimes little concernfor the audience reception of the workOccasionally it seems as though thecommunity is the audience and thepractitioners are happy with this Thissituation however is untenable if theirinterventions are to a have widerimpact on art software and society

Edited by John Knight

practice with an eye on currentresearch and pertinent philosophicalgroundwork At nearly four hundredpages it is comprehensive without anypadding The core of the book is itsunderstandable descriptions ofmethods These provide valuableprofessional guidance and makeHuman Factors Methods for DesignMaking Systems Human-Centred aninvaluable reference work

Read_Me Software Art and CulturesOlga Goriunova and Alexei Shulgin[eds]Digital Aesthetics Research CentreUniversity of Aarhus 2004397 pages paperback illustrated bampwISBN 8-7988-4404-0University of Aarhus price pound2200

This is a flawless book that will beprovocative to anyone interested intechnology design and society Thebook starts by asking the questionwhat is a network The answer iscommonsense networks compriselsquonodes ties and flowsrsquo (p 26) Theauthor then brings together a numberof politicaltheoretical strands includ-ing globalisation post-Fordism theinformation society post-industrialismand post-modernism These he arguesare the precursors of the networksociety but the present is more than

The Network Society (Key Concepts)Darin BarneyPolity Press 2004198 pages paperback bampwISBN 0-7456-2669-6Polity Press price pound1499

26 Interfaces 65 bull Winter 2005

the sum of the past Drawing on thework of Manuel Castells in The Rise ofThe Network Society Barney points tothe unique qualities of the age (pp 25ndash34)

In Castellsrsquos formulationldquothe network society hellip ismade up of networks ofproduction power andexperience which con-struct a culture ofvirtuality in the globalflows that transcend timeand spacerdquo (Castells 1998370)

Well indeed and Castells loomslarge in the book and especially hisassertion that society is increasinglylsquoinformationalrsquo (p 28) and lsquoglobalisedrsquo(p 28) This means that power andconflict emanate from access to thenetwork (p 30) and creates a tensionbetween lsquoplacelessnessrsquo (p 31) andpeoplersquos need for lsquorootednessrsquo Lastlyhuman activity is expanded acrossborders and time zones in the networksociety These are all useful pointers towhere things are going and what wecould be designing

The first section looks at networktechnology Here Barney departs fromCastells and critiques instrumentalistsubstantivist and social constructivisttheories of technology and offers alsquocomposite viewrsquo (p 42) This approachsees technology as neither entirelydeterministic nor neutral but insteadmutable in the hands of humanagency

Barney considers the essence ofnetwork technology and notes how itembeds lsquoinstrumental rationalityrsquowithin seemingly neutral tools He alsopoints out some of the positive aspectsof networks in facilitating two-waycommunication localisation and lsquothereconstitution of local identity inter-ests and powerrsquo (p 47) In addition asopen systems networks provide anarena for contesting values andopportunities unavailable in the past

Network technology is alsocontextualised with issues in designsituation and use The author looks toAndrew Feenberg Langdon Winner(p 49) and Lawrence Lessig (p 51)These thinkers make similar points toHarvey Molotch and in essence theysuggest that design fixes value andaffordances for its users Converselyvalue and affordances are not solely

within the province of the designerDesign is constrained and influencedby external agencies These influencesare wide and encompass everythingfrom the law to methods of produc-tion Winner offers a well knownexample of how design can fix apolitical value through creatingconstraints and affordances for users

New Yorkrsquos Long Island highwayoverpasses were lsquodeliberately designedby Robert Moses so as to be too low toallow passage beneath them by publicbuses This design decision was also apolitical decision and the technicalarrangement it put in place was also apolitical arrangement hellip low over-passes effectively denied poor peopleand racial minorities hellip access to thepublic park and beachesrsquo (p 50)

The character of network technol-ogy is then described in terms oflsquotimendashspace compressionrsquo (p 61) andlsquodeterritorialisationrsquo (p 62) In effectthis means increasingly scattered andinterlinked methods of communica-tion production and consumptionacross time and distance Emblematicof the network society is the Internetand the author notes that lsquonever hasthere been a mass communicationsystem that seems so little contained orconstrained by territorial expansersquo (p62) Finally decentralisation andcontrol as well as interactivity andcustomisation are considered asunique features of the technology

The interpretative focus of thechapter is perhaps the bookrsquos onlyweakness By giving more weight tothe influence of digital networks onconsumption Barney could havebrought the issue much more alive Forexample in the rise of AmazoneBaytrade text messaging and even cheapair travel the matrix of human andtechnological networks is tangiblypresent

The next section concerns thenetwork economy This takes ineverything from enterprise and workto the changing nature of propertyThe history begins with the formula-tion of an information economy in the1960s and the liberalisation of thetelecommunications sector in the UKand US This materialist approach isrewarding Barney shows how politi-cal economic and technologicalexpediency has produced fundamentalchange for better and worse

The last two chapters concernpolitics and identity Both are influ-enced by a collapse of legitimacy of theold increasing fragmentation and newnetworks This is brought into thecontext of the rise of globalisation andthe changing role of enterprise and thestate The lsquostatersquos apparent crisis ofsovereigntyrsquo (p 114) is the authorargues a result of deterritorialisationalthough he surveys alternativeinterpretations of the geo-politicalmap

The network society is both spurand brake on political involvementand the author is ambivalent whetherthe changes it brings about are good orbad He notes the rise of new(transnational) opposition movementsat the same time as the hegemony ofthe old (national) media Thesedevelopments are contained within alsquonew politicsrsquo that is highly networkedand symbolic The author also suggeststhat identity is an increasingly impor-tant question in the face of thedelegitimising of organisations Thechapter begins with a quote fromCastells (p 145)

ldquoIn a world of global flowsof wealth power andimages the search foridentity collective orindividual ascribed orconstructed becomes thefundamental source ofsocial meaning hellip Identityis becoming the main andsometimes the only sourceof meaning in a historicalperiod characterized bywidespread destructuringof organisations helliprdquo(Castells 19963)

Drawing on the work of SherryTurkle the mutability of identity isdiscussed and the chapter concludesby looking at community AvoidingCastellsrsquos positive reading of thesituation the author is more concernedabout whether the network society isreal or is just a useful focus for under-standing the world we live in (p 181)We might broaden that focus to thinkabout how the network society influ-ences the way we design and theproducts and services we help tocreate

John KnightJohnknightuceacuk

27Interfaces 40 bull Autumn1999C

onta

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Giv

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(Tel

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17)

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200

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bcs

-hci

org

uk

Interfaces is published quarterly by the British HCI Group copy 2005 The British HCI Group (unless indicated otherwise) The opinions expressed represent thepersonal views of the authors and are not the official views of their companies nor of the British HCI Group unless specifically stated

Quarter page pound135Half page pound240Full page pound44520 supplement for cover or

inside cover pages

Discounts given to corporate memberseducational institutions and charities

Special rates for job advertisementsLoose inserts pound175 + weight allowance if over

10g

ADVERTISING RATES ndash to advertise contact the editorJob advertising also accepted for UsabilityNewscom at thesame rates as for quarter-page ad in Interfaces Book bothfor a 20 discount Contact Andy Dearden CommunicationsChair British HCI Group0114 225 2916 oramdeardenshuacuk for further details

The British HCI Group is served by Sub-groups comprising representatives from a broad range of academic and industrial centres of HCIinterest The Sub-groups are committed to promoting the education and practice of HCI and to supporting HCI people in industry and academiaFor contact details of the persons in each Sub-group please select from the following

Officers and Sub-groups

CHAIRS AND OFFICERS GROUPChair Russell BealeVice Chair Catriona CampbellEx-Chair Gilbert CocktonTreasurer Ian BenestSecretary Linda LittleCommunications Sub-group ChairAndy DeardenEducation amp Practice Sub-group ChairWilliam WongEvents Sub-group Chair Peter Wild

Anxo Cejeiro RoibasMembership Sub-group ChairAdrian WilliamsonChair of Student RepresentativesCatherine Kenny

Communications Sub-groupChair Andy Dearden

Interfaces magazine editor Laura Cowen

PR amp Marketing Nico McDonaldCatriona Campbell Nick Bryan-KinnsAmir Naghsh (webmaster)

UsabilityNewsProject Director Dave ClarkeEditor Ann Light

Website listserv and online servicesJesmond Allen Gerred Blyth

Research Sub-groupChair Dianne Murray

Alan Dix Dale Richards

Events Sub-groupChair Peter Wild

Conference Planning Fintan Culwin

European ConferenceLiaison amp Planning vacant

HCI2005 Chair Tom McEwan

HCI2004 Chair Janet Finlay

Meetings Officers Colin VentersAnxo Cereijo Roibaacutes

Fausto J Sainz Salces (SR)

Education amp Practice Sub-groupChair William Wong

HCI Accreditation Scheme Jonathan Earthy

Alan Dix Barbara McManus

Membership Sub-groupChair Adrian Williamson

IndiaChina Liaison Andy Smith

Organisational Liaison Dave England

SIGHCHI and IFIP Liaison Gilbert Cockton

BCS Liaison Barbara McManus

Regional Liaison Daniel Cunliffe

British HCI Group committee members (alphabetical listing)

Jesmond Allen bull tel 01179 020301 bull mob 09731 731757 bull jesmondjesmondocouk

Russell Beale bull University of Birmingham bull tel 0121 414 3729 bull fax 0121 414 4281 bull RBealecsbhamacuk

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Gerred Blyth bull Amberlight Ltd bull tel 0870 7399900 bull gerredamber-lightcouk

Nick Bradley bull University of Strathclyde bull tel 0141 548 3524 bull fax 0141 552 5330NickBradleycisstrathacuk

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Laura Cowen bull IBM Hursley bull laurajcowenyahoocouk

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Jonathan Earthy bull Lloydrsquos Register bull tel 020 7423 1422 bull fax 020 7423 2304 bull jonathanearthylrorg

Dave England bull Liverpool John Moores University bull tel 0151 231 2271 bull fax 0151 207 4594denglandlivjmacuk

Janet Finlay bull Leeds Metropolitan University bull tel 0113 283 2600 (ext 5158) bull fax 0113 283 3182JFinlaylmuacuk

Martha Hause bull mlhausedslpipexcom

Catherine Kenny bull Northumbria University bull tel 0191 243 7244 bull fax 0191 227 4713 bull ckennyunnacuk

Ann Light bull tel 07947 072300 bull fax 020 8241 5677 bull annlcogssusxacuk

Linda Little bull Northumbria University bull tel 0191 243 7250 bull fax 0191 227 4713 bull llittleunnacuk

Nico McDonald bull Design Agenda bull tel 07973 377897 bull fax 07976 650257 bull nicodesign-agendaorguk

Tom McEwan bull Napier University bull tel 0131 455 2793 bull fax 0131 455 2727 bull tmcewannapieracuk

Barbara McManus bull University of Central Lancashire bull tel 01772 893288 bull fax 01772 892913bmcmanusuclanacuk

Dianne Murray bull tel 0208 943 3784 bull fax 0208 943 3377 bull diannesoicityacuk

Amir M Naghsh bull Sheffield Hallam University bull tel 0114 225 3195 bull ANaghshshuacuk

Dale Richards bull QinetiQ Ltd FST bull tel 01252 393896 bull fax 01252 392720 bull drichardsqinetiqcom

Anxo Cejeiro Roibaacutes bull University of Brighton bull tel 01273 642458 bull fax 01273 642405acroibasbtonacuk

Fausto J Sainz Salces bull Liverpool John Moores University bull tel 0151 231 2082 bull fax 0151207 4594cmsfsainlivjmacuk

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Colin Venters bull University of Manchester bull tel 0161 275 1384 bull cventersncessacuk

Robert Ward bull rdwardhudacuk

Peter Wild bull University of Bath bull tel 07779 330 554 bull fax 01225 386131 bull peterjwildgmailcom

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KEYBold entries indicate members of the Chairs and Officers GroupSR student representative

Editor Interacting with ComputersDianne Murray

Interfaces magazineEditor Laura CowenBooks Editor Sandra CairncrossMyPhd Editor Martha HauseProfile Editor Alan DixProduction Editor Fiona Dix

Relevant URLsBritish HCI Group wwwbcs-hciorgukUsabilityNews wwwusabilitynewscomHCI2005 wwwhci2005org

BCS ContactsSue Tueton (Membership) hcibcsorguk+44(0) 1793 417416

The British Computer Society1 Sanford Street Swindon SN1 1HJ UKTel +44(0) 1793 417417Fax +44(0) 1793 480270Email hcibcsorguk

  • Interfaces 65
    • View from the Membership Chair
    • Editorial
    • Deflections You canrsquot burst seams if no-one will wear the clothes
    • Ambient technologies
    • The brain and the web A quick backup in case of accidents
    • Past present and a virtual future Treating phobias with exposure therapy
    • My PhD Social Networks in e-Learning
    • Memorability and security of passwords
    • Experiencing design Tools of the trade
    • RAE response
    • Aspects of HCI2005
    • HCI2005
      • A PhD studentrsquos reflection
      • The Fringe
        • Scotland overrun with micehellip
        • Weapons of Maths Construction
          • HCI and the Older Population workshop (two views)
          • The Purple Press
            • Interfaces Reviews
            • British HCI Group committee members

4 Interfaces 65 bull Winter 2005

DeflectionsYou canrsquot burst seams if no-one will wear the clothes Gilbert Cockton

Gilbert Cockton is Research Chairin HCI and Chair of InteractiveDigital Media in the School ofComputing and Technology at theUniversity of Sunderland Hecurrently directs NITRO a pound36Mcollaboration between fouruniversities to provide access toexpertise and facilities for digitalcompanies in north east EnglandGilbert was recently awarded aNESTA fellowship for his work onvalue-centred design

The first lsquoDeflectionsrsquo was my reply to an ACM InteractionslsquoReflectionsrsquo column Interactions doesnrsquot go for rights to reply(OKCancel September 3rd) but I insist now that if YvonneRogers wants such a right she can have my next column

HCIrsquos founders believed in the power of psychology TheSoftware Psychology Society co-organised the first CHIconference (one of its activists was Ben Shneiderman) CardMoran and Newellrsquos 1983 book looked to save computing viapsychology lsquoOur purposehellip is to help lay a scientific founda-tion for an applied psychology concerned with human usersof interactive computer systemsrsquo (p vii) I have no nostalgiafor Yvonne and my PhD student decade where HCIrsquos lsquomis-sions goals and methods hellip were well-establishedrsquo (Interfaces64 p8) As an ex- secondary school teacher with an Educa-tion degree I was horrified at the state of HCI in 1983 Withprofessional experience applying inter-disciplinary humanscience I knew that simply adding experimental CognitivePsychology to Computer Science could never yield anadequate design science for interaction

Card et al did not fix the mission goals and methods ofHCI for long Their colleague Lucy Suchman saw sociologyas HCIrsquos saviour which was mundane to me after an under-graduate diet that included sociology of knowledge sociolin-guistics and teacherndashpupil social interaction HCI needed abroader interdisciplinary basis for design The first HCI PhDto win the UK CPHCrsquos Distinguished Dissertation prizeEamonn OrsquoNeillrsquos thesis took a linguistically inspired ap-proach to developer-user interaction Expanding the H inHCI beyond Cognitive Science was clearly central to this Butalready Cooper and Bowers had drawn on Foucaultrsquossociology of knowledge to explore how the HCI disciplineused boundaries to exercise control Yvonnersquos quest for newboundaries around an expanded HCI echoes Foucault whounfortunately was no fan of academic disciplines

So when Yvonne opened her Interfaces article with lsquoThefield of humanndashcomputer interaction is bursting at theseamsrsquo my first reaction was lsquoand itrsquos still not fat enoughrsquoYvonnersquos image of an obese HCI bursting at the seamssuggests that only a XXL shell suit can cover us now protect-ing our modesty but bestowing no dignity This connectswith the most recent failure to promote debate within theconfines of SIGCHIrsquos Interactions In one corner Susan Drayand David Siegel have concerns similar to Yvonnersquos that theseams between ethnography and usability are unravelling Inthe other corner Bill Buxton sees a pile of clothes on the floorwith nothing inside (he actually talks about glue not seamsbut I wonrsquot mix metaphors) Whatever the wrongs and rightsof reply for Interactions (my sympathies are with Susan andDavid) Irsquom with Bill on the actual argument Wersquore lookingin the wrong place for either a holistic focus or disciplinaryfoundations of an ever expanding HCI The best thing thatHCI can do is to disappear and to reconstitute itself as a part of aDesign discipline for interactive artefacts focused on the humansources and achievement of design success and the humanconstraints that diminish success when carelessly ignored

Translating my lsquoUsability is dead long live Product Valuersquopolemic (wwwusabilitynewscomnewsarticle1638asp )into the clothes metaphor this argued for dropping the pants

[sic] of simple minded usability I now realise that not just thepants should come off but like Yvonne I couldnrsquot quite clearout my wardrobe All Yvonne needs to keep is the (Wo)Menin Black look of Interaction Design with its more sensible cutaround lsquowhat gets designedrsquo Established HCI is the oppositeof the Emperorrsquos New Clothes While he had no clothes ourclothes have no emperor because wersquove made none to fitanyone yet To do that we must measure up an Emperor TheEmperor (Empress) is Design and until we make clothes forour new boss what we have will still be shredded by poten-tial customers Yvonne knows this though Her full call for amajor rethink is easily found (Google with Rogers NewTheoretical Approaches) and in it she states

a different frame of reference is needed ndash onewhich focuses more on the process of design andhow hellip different kinds of designers hellip want to besupported In addition a quite different helliprelationship between researchers and designers isneeded hellip working more as partners collaborat-ing together

Yoursquore dead right Yvonne but please stop talking ofmanaging lsquothe rapidly expanding field of HCIrsquo and considerreframing our whole enterprise as one of providing effectivesupport for Design You can have my next column to expandon your above words And so can Susan David and Bill

Card SK Moran T and Newell A The Psychology of Human-ComputerInteraction Lawrence Erlbaum Associates 1983

Cheng K Opinions Anytime Anywhere OK-Cancel September 3rd 2005wwwok-cancelcomarchivesarticle200509opinions-anytime-anywherehtml

Cooper G and Bowers J ldquoRepresenting the User Notes on the DisciplinaryRhetoric of HCIrdquo in Thomas P (ed) The Social and Interactional Dimensionsof HumanndashComputer Interfaces Cambridge University Press 1995

OrsquoNeill E UserndashDeveloper Cooperation in Software Development Building CommonGround and Usable Systems Springer Verlag 2001

Shneiderman B No members no officers no dues A ten year history of thesoftware psychology society SIGCHI Bulletin 18(2) 14ndash16 1986

Suchman L Plans and Situated Actions The Problem of Human-machine Communi-cation Cambridge University Press 1987

Gilbert CocktonUniversity of Sunderlandgilbertcocktonsunderlandacuk

5Interfaces 65 bull Winter 2005

Ambient technologies Russell Beale

Russell Beale leads theAdvanced Interaction Groupin the School of ComputerScience at the University ofBirmingham His researchfocus is on using intelligenceto support user interactionBefore returning full time toacademia and research in2003 he co-founded ran orworked for various internet-related companies

Ambience is the new black As the child of ubiquitouscomputing and artificial intelligence it inherits a strongtradition of innovation and discovery and some darkerfamily secrets of over-hype and public disenchantmentAmbient technologies offer us the vision of quietly intelligentsystems understanding our needs and requirements andunobtrusively offering us support and technological enhance-ment whenever and wherever we need it

For many different researchers ambient technology meansdifferent things For me itrsquos a term that encompasses a lotbut the provision of appropriate subtle technical support ineveryday activities is central to it For this there has to be adeep technical infrastructure of distributed computing accessand security controls wireless communication of numeroussorts device discovery and resource management with theadded frisson of charging models and e-commerce systemsthat could be overlaid to provide a commercially interestingangle And hidden the ghost in the machine is the necessaryAI to understand and infer to filter and choose to directand support allowing the environment to play an active rolein supporting the user Itrsquos not about direct manipulation anylonger itrsquos about subtle facilitation

One of the appealing characteristics of ambient intelli-gence is that it doesnrsquot have to make the exaggerated claimsof its parents It requires only appropriate intelligence ratherthan artificial intelligence to perform remarkable feats ofsupport By this I mean that relatively simple AI ap-proaches can be used to give quantum leaps forward insupport and system understanding In a similar way net-working a variety of common-or-garden technologies allowsthem to provide a reasonable imitation of pervasiveness andallows them to support users in many different situations

For example wersquove recently been working on supportingsocial interaction using smartphones The aim is to helppeople interact better with each other not with the underly-ing technologies We have developed a number of different

systems ranging from dating services and joke-telling overBluetooth to public display spaces with general news viewsand comment which can be interacted with using SMS andWAP as well as WIFI PDA and laptops

Systems run on mobile phones on PDA screens appear-ing in public spaces on peoplersquos doors on their web pagesand in their pockets And all this is done with existingtechnologies that most users have access to in their homesoffices and personally In general they didnrsquot really need asmartphone ndash any standard one would do Nothing new orwhizzy has had to be invented and the AI used has notbeen particularly clever But it provides summaries of thenews shows which topics people like to chat about matchesup the lovelorn and the randy provides gossip and informalchat ndash and all of these help to improve group cohesivenessincrease conversation and generally support the engagementof people with each other

If ambient technologies can avoid the hype then they maybecome the next frontier for really interesting HCI researchWell not HCI more HHIMT ndash humanndashhuman interactionmediated by technologies But maybe thatrsquos hype too

Call for Abstracts

International Design and Engagability Conference 2006Idec 3 will bring together artists designers researchers and organisations

that focus on providing accessible usable and engaging products and services

bull Interactive artsbull Performancebull Product Designbull Industrial designbull Visual Communicationbull Aestheticsbull Three Dimensional Designbull Gamesbull E-commercebull E-healthbull Mobile Computingbull Mobile Mediabull Public displays and Kiosks

Email submissions to johnknightuceacukby 22 December 2005

Long Papers250 word abstract

Short Papers250 word abstract

Posters250 word description

Interactive Experiences250 word description

bull Locative mediabull Intranets Extranets and the

Internetbull Humanndashcomputer Interactionbull Location-based servicesbull New media and the Webbull Rich and virtual environ-

mentsbull Value sensitive design and

ethicsbull Virtual and augmented reality

Themes Submissions

6 Interfaces 65 bull Winter 2005

Some years ago I did some back of the envelope calculations onwhat it would take to store an audio-visual record of yourcomplete life experiences [1] The figure was surprisingly smalla mere 300 MB per year Furthermore given that storage ca-pacity is currently doubling approximately every 18 monthsand extrapolating (not totally unreasonably) the space requiredfor this is decreasing rapidly For a baby born today by thetime they are 70 their complete life experiences will take nomore than a grain of dust to store ndash sneeze and its gone

Of course this is about recording video and audio that comeinto the body ndash what about what is inside our heads

Our brains contain about 20 billion neurons each connectedto between 1000 and 10000 others It is commonly assumedthat our long-term memories are stored in this configurationboth what is connected to what and the strength of thosesynaptic connections [2]

If this is the case we can calculate the maximum informa-tion content of the human brain One way to envisage this is asan advanced brain scanner that records the exact configurationof our neurons and synapses at a moment in time ndash how muchmemory would it take to store this

For each neuron we would need to know physically whereit is but these xyz coordinates for each neuron turn out to bethe least of the memory requirements needing a mere 90 bitsto give us a one in a billion accuracy for each coordinate Thatis about 120 MB for all the neurons

The main information is held as noted in what is con-nected to what To record this digitally we would need tohave for each of the 5000 synapses of each neuron a lsquoserialnumberrsquo for the neuron it connects to and a strength Given 20billion neurons this serial number would need to be 35 bitsand so if we store the synapse strength using 5 bits(0ndash31) this means 40 bits or 5 bytes per synapse so 25000bytes per neuron and 500 thousand billion bytes for the wholebrain state

That is the information capacity of the brain is approxi-mately 500 terabytes or half a petabyte

It is hard to envisage what half a petabyte is like in terms ofinformation capacity One comparison would be with a booksThe Bible (a big book) takes about 45 MB to store so ourbrainrsquos capacity is equivalent to a billion bibles about thenumber that stacked floor to ceiling would fill a medium-sized church

For a more computational comparison the Internet Archiveproject (wwwarchiveorgaboutaboutphp ) stores dumps ofthe Web donated by Alexareg (wwwalexacom) an internetrecommender and search company These dumps are used forthe lsquoWayback Machinersquo (wwwarchiveorgwebwebphp )which enables you to visit lsquooldrsquo websites [3] The current datacomprises about 100 terabytes of compressed data Theuncompressed size is not quoted on the archiveorg web sitebut assuming a compression factor of around 30 and alsonoting that the dump will not be complete we can see thecurrent web has a similar level of information capacity (butmore in lsquodatarsquo and less in link interconnections) as the brain

As an alternative way to lsquosizersquo the web consider thatGoogletrade currently (August 2005) indexes about 8 billion pages

assuming this is perhaps half the total accessible pages andthat each Web page including images averages 40KB [4] weget 640 terabytes just over half a petabyte

This is not to say the web is brain-like (although it has somesuch features) nor that the web in any way emulates the brainbut sheer information capacity is clearly not the defining fea-ture of the human brain

In order to store data such as movies the Internet Archiveproject has designed a low-cost large-scale storage unit calledthe Petabox [5] Large 19 inch racks store 100 terabytes of dataeach so that 5 tall racks or 10 smaller filing-cabinet-sized rackswould store the 500 terabytes of our brain In principle if youhad a brain scanner that could map our neuron connections wecould store these in a small machine room hellip then perhapsthrough nano-technology one could restore the patterns like abrowser back button after a bad day hellip

If such far-fetched technology could exist it would meanpeople could effectively lsquoforkrsquo their lives have multiple streamsof memory that share beginnings but have different experi-ences thereafter time-sharing the body hellip sounds like goodscience fiction

Our brains are not just passive stores of information butactively changing Discussions of the power of the massiveparallelism of the brainrsquos thinking compared with the blindinglyfast but blinkeredly sequential single track of electronic com-putation is now passeacute However having noted that the infor-mation capacity of the brain is not that great what about thecomputational capacity ndash how does it rate

At a simplified level each neuronrsquos level of activation isdetermined by pulses generated at the (1000 to 10000) synapsesconnected to it Some have a positive excitatory effect someare inhibitory A crude model simply adds the weighted sumand lsquofiresrsquo the neuron if the sum exceeds a value The rate ofthis activity the lsquoclock periodrsquo of the human brain is approxi-mately 100Hz ndash very slow compared to the GHz of even ahome PC but of course this happens simultaneously for all 10billion neurons

If we think of the adding of the weighted synaptic value as asingle neural operation (nuop) then each neuron has approxi-mately 5000 nuops per cycle that is one mega-nuop per sec-ond In total the 20 billion neurons in the brain perform 10peta-nuops per second

Now a nuop is not very complicated a small multiplicationand an addition so a 1 GHz PC could manage perhaps toemulate 100 million nuops per second Connected to the Internetat any moment there are easily 100 million such PCs that is acombined computation power of 10000 million million nuopsec hellip that is 10 peta-nuops hellip hmm

Again one should not read too much into this the level ofinterconnectivity of those 100 million PCs is far weaker thanour 20 billion neurons good for lots of local computation (howmany copies of Internet Explorer) but poorer at producingsynchronised activity except where it is centrally orchestratedas in a webcast In our brain each neuron is influenced by 5000others 100 times a second If we imagined trying to emulatethis using those PCs each would require 10MB per second ofdata flowing in and out (and in fact several times that for

The brain and the webA quick backup in case of accidents

7Interfaces 65 bull Winter 2005

routing information) but more significantly the speed of lightmeans that latencies on a global lsquobrainrsquo would limit it to nomore than 10 cycles per second

For an electronic computer to have computational powereven approaching the human brain it would need those 10million PCsrsquo computation much more closely situated hellip per-haps Bejing in a few years time hellip or even Japan

And talking of Japan hellipLetrsquos recap the computation of the brain is about 10 peta-

nuopsec The speed of supercomputers is usually measuredin flops floating-point operations per second A nuop is actu-ally a lot simpler than a floating-point operation but of courseour brains do lots of nuops However supercomputers arecatching up The fastest supercomputer today is IBMrsquos BlueGene computer hitting a cool 1368 tera-flops still a couple oforders of magnitude slower than the 10 peta-nuop brain butJapan has recently announced it is building a newsupercomputer to come online in March 2011 How fast Guesshellip yoursquore right ndash 10 peta-flops [6]

Philosophers of mind and identity have long debatedwhether our sense of mind personhood or consciousness areintrinsic to our biological nature or whether a computer sys-tem emulating the brain would have the same sense of con-sciousness as an emergent property of its complexity [7] hellip weare nearing the point when this may become an empiricallytestable issue

Of course this does not mean that the web or a new super-computer in some way is like or equal to the human mindWhat it does mean is that the specialness of the human brain isnot because of simple capacity or speed If size were all thatmatters in cognition we have already been beaten by our owncreations Really the specialness of our minds is in their organi-sation and the things that make us human beyond simpleinformation compassion pain heroism joy ndash we are indeedfearfully and wonderfully made

notes and references1 A Dix (2002) the ultimate interface and the sums of life Interfaces issue 50

Spring 2002 p 16 httpwwwhcibookcomalanpapersdust2002

2 There is some debate whether the glial cells powerhouses for the neuronsthemselves are part of the brainrsquos memory process These are about 10 timesmore numerous than neurons but do not have a similar level of intercon-nection so would not add significantly to the total capacity

On the other side it is certainly the case that neurons do not operate totallyindependently but instead are in larger loosely defined assemblies This isimportant if one neuron or one synapse breaks we do not lose anyidentifiable item of memory instead the memory structure is moreredundantly stored This means that the actual information capacity isprobably several orders of magnitude smaller than the 05 petabyteestimate

3 The Internet Archive was founded in order to preserve digital repositoriesin the same way as a traditional historical archive preserves documents andartefacts As well as the web itself the project is producing archives of audioand video materials httpwwwarchiveorg

4 My own lsquopapersrsquo directory contains approx 180 html files comprising 23MB and a further 800 files (jpeg gif pdf etc) totalling a further 73 MB of

which the images are about 47 MB That is an average of around 13KB ofhtml text per web page and a further 27KB of images and nearly 400KB ofadditional material Looking just at a web page including images this isabout 40KB per page

5 The Petabox was designed for the Internet Archive project particularly asthe archive expanded into audio-visual materials A spin-off companyCapricorn Technologies is also selling Petabox products commerciallyhttpwwwarchiveorgwebpetaboxphp

6 The Guardian Tuesday July 26 2005 p 3 lsquoHow 10 quadrillion sums asecond will make computer the worldrsquos fastestrsquo Justin McCurryhttpwwwguardiancoukinternationalstory0153600600html

7 See John Searlersquos The Mystery of Consciousness for an overview of severalpositions on the relationship between brain and consciousness although dobeware ndash Searle is better at noticing the weaknesses in other peoplersquosarguments than his own Whilst there is little stomach in modern philoso-phy for non-corporeal mindsoulspirit as part of theoretical accounts ofconsciousness some do look at quantum effects to explain some of theamazing qualities of the human mind For example Penrose postulateswhether the tiny cytoskeletons within cells have a role If this were the caseand superimposed quantum states were a significant issue in the brainrsquosoperation the figures in this article would have to be multiplied enor-mously or maybe infinitely

However the broader tendency is to assume that our consciousness is aproperty of the more traditionally understood biological activity of neuronsSome such as Dennett would expect that a simulation of the brain wouldhave the same level of consciousness as a living brain However it could besaid that Dennett sees our experiences of consciousness and being as a kindof misapprehension or misinterpretation anyway Searle himself argues thata non-biological mind would be different hellip but the arguments end inmutually refererential cycles At heart is the issue of lsquoqualiarsquo the actuallsquofeltnessrsquo of things rather than the computational responses we have tostimuli

8 For web links related to this article httpwwwhcibookcomalanpapersbrain-and-web-2005

Alan Dix

Alan DixLancaster Universityalanhcibookcom

Alan Dix is Professor ofComputing at LancasterUniversity As well as co-writing a well known textbookin HCI he is interested andhas worked in most areas ofHCI many areas of computinghellip and anything else he hasnoticed along the way His firstlove is mathematics butnowadays hersquos more likely tobe found considering thedesign of ubiquitous technol-ogy and situated displayspondering the cognition of

creativity discussing the relationship between arts and technol-ogy or hacking the odd intelligent internet tool

8 Interfaces 65 bull Winter 2005

Exposure therapy is considered to be the treatment of choice tocure specific phobias a condition that affects approximately10 of US population at some point in their life (DSM-IV1994) However only 15 of suffers seek this treatment whenit is administered in vivo (in a real-life situation) This articledescribes a history of exposure therapy as well as the intro-duction of virtual reality as the new medium of an old tech-nique Short and long-term efficacy results are described alongwith limitations of the two mediums

What is a phobiaDSM-IV states that the lsquoessential feature of a Specific Phobia ismarked and persistent fear of clearly discernible circumscribedobjects or situationsrsquo (p 405) These fears can take the form ofan aversion to animals types of environments blood injuryand injections or certain situations eg flying the results ofwhich can lead to anxiety attacks and avoidance of the fearedstimulus It is estimated that approximately 10ndash113 of citi-zens in the US develop a specific phobia at some point in theirlife (Magee Eaton Wittchen McGonale amp Kessler 1996 DSM-IV 1994)

Is there a treatmentThe most widely researched and proven treatment of a spe-cific phobia is exposure therapy (Marks 1987 Ost 1989) Theprocess involves repeated progressive exposure to an anxietyproducing stimulus until the patient is able to stand next to oreven touch the feared object for example a person who isafraid of spiders would be placed at the opposite end of a roomto a caged spider and instructed to move closer in stages

Even though the patients are treated in vivo exposuretherapy has been shown to work for many phobia types in-cluding claustrophobia (Speltz amp Bernstein 1979) spider pho-bia (Miltenberger Wright amp Fuqua 1986) and agoraphobia(Hafner amp Ross 1983) The procedure can last for a period ofdays weeks or even months but has also shown success whenphobic patients receive as little as one three-hour exposuresession (Ost 1996) In fact Ost (1996) found in a one-yearfollow up study that 70 to 90 of patients still showedlsquoclinically significant improvementrsquo (p 713)

Despite the success of in vivo exposure therapy less than15 of all sufferers request treatment (Argas Sylvester ampOliveau 1969 Magee et al 1996) But why is this when thesuccess rate is so high One possible explanation is that pa-tients may be too afraid of their feared object or environmentto contemplate being exposed to it in reality 25 of patientswho start in vivo exposure therapy drop out of the treatmentfor the above reason (Marks 1992)

Second there is an issue of confidentiality Patients withacrophobia or claustrophobia when treated in vivo have to beexposed to public environments where people can see thembeing treated Thirdly the cost of in vivo exposure can beexpensive Attempting to cure a fear of flying in vivo can accu-mulate many costs and problems for the therapist HodgesRothbaum Watson Kessler amp Opdyke (1996) detailed howgetting to an airport renting a jet and supervising the therapycan be an expensive time-consuming task

Virtual reality a new medium for an oldtechniqueVirtual reality (VR) is not a new technology it was first devel-oped by Sutherland (1968) who showed how three-dimen-sional images could be presented through a head mounteddevice However due to the previously high costs it is onlywithin the last decade that VR has been widely availableWhen applied to exposure therapy the only aspect that changesfrom in vivo is that patients lsquoexperiencersquo their dreaded stimulithrough a VR system

According to Emmelkamp et al (2002) there are many ad-vantages to using VR that solve the problems associated withexposure in vivo For certain phobias (eg fear of flying) theone-off cost of buying a VR system is cheaper than physicallytaking each patient to the airport and arranging the flight Italso addresses the problems of confidentiality and patient drop-out because they are treated in a virtual world where theobjects and locations arenrsquot real

This however is the first hurdle that virtual reality expo-sure therapy (VRET) needs to overcome If a patient knowsthat the objects in their feared environment are not real butvirtual they should be able to encounter them without anyanxiety making the whole process obsolete Only if VR pro-duces responses in the patient can it be considered a viabletechnique to treat phobias

Can VR elicit responses in the patientIf VR is to be used as a treatment for phobias then it must beable to elicit a response from phobic patients Botella et al(1998) report the findings of a case study involving a 43-year-old female with severe claustrophobia The patient receivedeight 45-minute sessions of VRET during which she was askedto report her anxiety level every five minutes using the Subjec-tive Units of Discomfort Scalersquo (SUDS see Wolpe 1969) Ahigh rating on this scale in the first session demonstrated thepatientrsquos adverse reaction to the virtual environment (VE)which persisted till the sixth session Similar case study find-ings have been reported by Carlin Hoffman amp Weghorst (1997)and Wald amp Taylor (2000)

The finding that patients are subjectively affected by VR isan important one but do they also produce physiological re-sponses to the medium For VRET to be assessed objectivelyphysiological data is vital Jang et al (2002) found that even fornon-phobic patients being placed in stressful virtual environ-ments (VEs) can cause changes in skin resistance skin tem-perature and heart rate In a similar study Meehan InskoWhitton amp Brooks (2002) used traumatic VEs to assess thephysiological measures of presence (the sense of actually be-ing in the virtual world) They were able to show that theabove measures can be used as lsquoreliable valid multi-levelsensitive and objective measures of presencersquo for VEs (p 650)It can therefore be assumed that exposure therapy using VR isplausible

Is VRET effectiveNevertheless just because VR can produce both subjective andobjective responses doesnrsquot guarantee it will be an effective

Past present and a virtual futureTreating phobias with exposure therapy

9Interfaces 65 bull Winter 2005

treatment Several case studies including the ones mentionedabove have attempted to prove that it does Botella et al (1998)showed that VRET was sufficient to reduce their patientrsquosclaustrophobia Carlin et al (1997) did the same with spiderphobia in 3 weeks single cases of acrophobia and fears ofdriving and flying have also been treated using the technique(Rothbaum et al 1995 Wald amp Taylor 2000 North amp North1997 respectively) In all cases after treatment patientsrsquo anxi-ety to their feared stimulus had reduced to within normalnon-phobic levels

Garcia-Palacios et al (2002) attempted to add weight tothese findings by employing an experimental design whichincluded a waiting list control group Twenty-three spider-phobic participants were assigned to either the VRET condi-tion or placed on a waiting list (control condition) Participantscompleted several measures both before and after treatmentincluding a fear of spiders questionnaire and a behaviouralavoidance test (BAT) No differences were found between thetwo conditions for pre-treatment scores however 83 of par-ticipants in the treatment condition showed clinically signifi-cant improvement after VRET None of the waiting list condi-tion achieved the same feat

Hoffman Garcia-Palacios Carlin amp Botella (2003) also foundthat VRET significantly improved participantsrsquo fears of spideron both subjective and objective measures as well as beingmore effective than a waiting list condition Similar resultshave been shown in participants suffering from acrophobia(Emmelkamp et al 2002 Krijn Emmelkamp Biemond Wildede Ligny Schuemie amp van der Mast 2004)

In terms of the long-term benefits several studies havereported the effects of treatment persisting for up to 6 months(Botella et al 1998 Emmelkamp et al 2002 Krijn et al 2004)Botella Osma Garcia-Palacios Quero amp Banos (2004) furtheredthese findings showing that the effects of VRET for fear offlying remained after one year The most conclusive resulthowever came from Weiderhold amp Weiderhold (2003) whoshowed that 100 of patients in one VR condition and 80 inanother had still not relapsed after 3 years Only 10 in theimaginary exposure therapy (where patients simply have toimagine that feared object) showed the same

Virtual reality vs in vivo exposure therapyThese results empirically support the efficacy of VRET butalmost identical findings have been shown using in vivo expo-sure (eg Speltz amp Bernstein 1979 Hafner amp Ross 1983) Bothare able to treat specific phobias to a very high standard withthe results persisting for many years although in the case ofVRET more research is required to support and strengthen thisclaim

In terms of their effects it appears the two techniques areequally matched However the willingness of people to at-tempt in vivo exposure is very low only 15 in fact (ArgasSylvester amp Oliveau 1969 Magee et al 1996) Garcia-PalaciosHoffman Kwong Tsai amp Botella (2001) assessed which of thetwo procedures participants with a fear of spiders preferredWhen asked to choose between multi-sessions of either in vivoor VR exposure therapy a resounding 81 chose VR Even

when the participants were given the choice between a singlesession in vivo and multi-sessions with VR they again chosethe VR option (89)

These results show that people are more willing to undergoexposure therapy when VR in used as opposed to in vivoexposure indicating that VRET could be the successor for invivo exposure VRET solves the problems associated with lsquotra-ditionalrsquo exposure therapy has just as high success rates andis preferred by the people that need it most phobic patients

However it would be wrong to end this article withoutreporting a few of the problems faced by VRET Primarily VRcan have secondary effects If the images shown to the patientduring VRET donrsquot match their movements there can be visuo-motor aftereffects that cause disorientation uncoordinatedmovements or dizziness (Anstis 1995 Durgin amp Pelah 19981999) Even the smallest of disparities between the two canlead to these effects and when this is combined with theamount of time patients are immersed in a virtual world theaftereffects can accumulate (Jackson 2004)

Secondly the cost of VR is still relatively high putting thetechnology out of reach of the therapists who could make useof it Nonetheless recent research has shown that VR run usinga standalone desktop PC can be as effective as more expensivesystems in treating phobias (Krijn et al 2004)

Conclusions and the futureExposure therapy is considered to be the lsquogolden standardrsquo forthe treatment of phobias yet only 15 of patients are treatedVR over the last few years has been shown to be just aseffective in the treatment of phobias It also appears to havesolved the issues of confidentiality and is preferred to in vivoexposure It isnrsquot however without its own problems Thecriticisms listed above in theory are only temporary As tech-nology advances VR will become more immersive and realleading to scenarios that are indistinguishable from the actualworld this in turn should reduce the reported aftereffects

The future of VRET is bright Recent research has shownhow the inclusion of a real object into the virtual world eg atoy spider for patients to touch or a railing to hold on to canincrease the level of immersion and facilitate treatmentHoffman Garcia-Palacios Carlin Furness amp Botella (2003)showed that coupling real and virtual objects leads to betterprogress than when there was no real object Slater Usoh ampSteed (1995) discussed the influence of walking in a virtualworld concluding that the immersion or presence rating of asystem increases if the patient is allowed to walk through theVE

Over the next few decades the prevalence of VRET is set toincrease As more research supports the already impressiveresults found to date and the progression of technology contin-ues VRET should go from strength to strength

ReferencesAmerican Psychiatric Association (1994) Diagnostic and Statistical Manual of

Mental Disorders (4th ed) Washington DC American PsychiatricAssociation

Chris Jackson

10 Interfaces 65 bull Winter 2005

Anstis S M (1995) Aftereffects from jogging Experimental Brain Research 103476ndash478

Argas S Sylvester D amp Oliveau D (1969) The epidemiology of commonfears and phobia Comprehensive Psychiatry 10 151ndash156

Botella C Banos R M Perpina C Villa H Alcaniz M amp Rey M (1998)Virtual reality treatment of claustrophobia a case report Behaviour Researchand Therapy 36 239ndash246

Botella C Osma J Garcia-Palacios A Quero S amp Banos R M (2004)Treatment of flying phobia using virtual reality Data from a 1-year follow-up using a multiple baseline design Clinical Psychology amp Psychotherapy 11311ndash323

Carlin A S Hoffman H G amp Weghorst S (1997) Virtual reality and tactileaugmentation in the treatment of spider phobia a case report BehaviourResearch and Therapy 35 153ndash158

Durgin F H amp Pelah A (1998) The role of optic flow in visuo-motorrecalibration during running Journal of Physiology 506 111P

Durgin F H amp Pelah A (1999) Visuomotor adaptation without visionExperimental Brain Research 127 12ndash18

Emmelkamp P M G Krijn M Hulsbosch AM de Vries S Schuemie M Jamp van der Mast C A P G (2002) Virtual reality treatment versus exposurein vivo a comparative evaluation in acrophobia Behaviour Research ampTherapy 40 509ndash516

Garcia-Palacios A Hoffman H G Kwong See S Tsai A amp Botella-ArbonaC (2001) Redefining therapeutic success with VR exposure therapyCyberPsychology and Behavior 4 341ndash348

Garcia-Palacios A Hoffman H G Carlin A Furness T A amp Botella-Arbona C (2003) Virtual reality in the treatment of spider phobia Acontrolled study Behaviour Research and Therapy 40 983ndash993

Hafner R J amp Ross M W (1983) Predicting the outcome of behaviour therapyfor agoraphobia Behaviour Research and Therapy 21(4) 375ndash382

Hoffman H G Garcia-Palacios A Carlin A Furness T A amp Botella-Arbona C (2003) Interfaces that heal Coupling real and virtual objects totreat spider phobia International Journal of Humanndashcomputer Interaction 16(2)283ndash300

Hodges L F Rothbaum B O Watson B Kessler G D amp Opdyke D (1996)Virtually conquering fear of flying IEEE Computer Graphics and Applications16 42ndash49

Jackson C (2004) Visuo-motor aftereffect as a function of adaptation durationand speed (Unpublished dissertation)

Jang D P Kim I Y Nam S W Wiederhold B K Wiederhold M D ampKim S I (2002) Analysis of physiological response to two virtualenvironments Driving and flying stimulation CyberPsychology amp Behavior5(1) 11ndash18

Krijn M Emmelkamp PM Biemond R de Wilde de Ligny C SchuemieMJ van der Mast CA (2004) Treatment of acrophobia in virtual realitythe role of immersion and presence Behaviour Research Therapy 42(2) 229ndash239

Magee W J Eaton W W Wittchen H U McGonagle K A Kessler R C(1987) Agoraphobia simple phobia and social phobia in the NationalComorbidity Survey Archives of General Psychiatry 53 159ndash168

Marks I M (1987) Fear phobias and rituals Panic anxiety and their disordersNew York Oxford University Press

Marks I M (1992) Tratamiento de exposision en la agoraphobia y el panico InEcheburua E (ed) Advances en el tratamiento psicologico de los tratornos deansiedad Madrid Piramide

Meehan M Insko B Whitton M Brookes F (2002) Physiological measuresof presence in stressful virtual environments SIGGRAPH 2002 ConferenceProceedings 645ndash652

Miltenberger R G Wright K M amp Fuqua R W (1986) Graduated in vivoexposure with a severe spider phobic Scandinavian Journal of BehaviourTherapy 15(2) 71ndash76

North M M amp North S M (1997) Virtual environments psychotherapy a casestudy of fear of flying disorder Presence Teleoperators amp Virtual Environ-ments 5(4)

Ost L G (1989) One-session treatment for specific phobias Behaviour Researchamp Therapy 27 1ndash7

Ost L G (1996) One-session group treatment for spider phobia BehaviourResearch and Therapy 34 707ndash715

Rothbaum B O Hodges L F Kooper R Opdyke D Williford J S ampNorth M (1995) Virtual reality graded exposure therapy treatment of aacrophobia- A case report Behavior Therapy 26(3) 547ndash554

Slater M Usoh M amp Steed A (1995) Taking Steps The influence of awalking technique on presence in virtual reality ACM Transactions onComputer-Human Interaction 2(3) 201ndash219

Speltz M L amp Bernstein D A (1979) The use of participant modelling forclaustrophobia Journal of Behavior Therapy and Experimental Psychiatry 10(3)251ndash255

Sutherland I (1968) A head-mounted three dimensional display FCCC 33757ndash764

Wald J amp Taylor S (2000) Efficacy of virtual reality exposure therapy to treatdriving phobia a case report Journal of Behavior Therapy and ExperimentalPsychiatry 31(3ndash4) 249ndash257

Weiderhold B K amp Weiderhold M D (2003) Three-year follow up for virtualreality exposure for fear of flying CyberPsychology amp Behavior 6(4) 441ndash445

Wolpe J (1969) The practice of behavior therapy New York Pergamon

Chris JacksonLancaster Universityjackson_27hotmailcom

Chris studied BSc Psychology at theUniversity of York before going on tocomplete an MRes in the Design amp Evalua-tion of Advanced Interactive Systems atLancaster University His research interestsincluded topics from NeuropsychologyPsychopharmocology and HCI Hersquoscurrently applying for research positionswithin universities to learn new skills and

broaden his knowledge with the intention of beginning a PhDwithin the next 3 years

Call for Papers

The First Joint BCSIFIPICSHCI Educatorsrsquo Workshop

HCIEd2006-1 inventivityTeaching theory design and innovation

in HCI

Limerick Ireland23ndash24 March 2006

Workshop to discuss and explore methods and best practice forhelping our students learn about and apply inventive thinkingwhen designing systems visualisations and interaction for humanuse

Important dates

Paper submission Friday 13 January 2006Notification of acceptance Friday 17 February 2006

Final papers due Friday 3 March 2006

httpwwwidculiehcieducators06

11Interfaces 65 bull Winter 2005

Being from the island of Cyprus I have relied on the Internetfor many years to get my outside information During mystudies for a Bachelorrsquos degree I took several e-Learning courseswhich triggered my interest in HCI Design in e-Learning Fur-thermore I am an amateur musician and enjoy the audio as-pect in these environments

The initial stages of my PhD focused on Computer-AssistedLanguage Learning (CALL) Websites The most important as-pect from the data collected and analyzed in these stages wasthe importance of Computer-Mediated Communication (CMC)in e-Learning websites Thus my focus shifted to CMC in e-Learning

The study dealt with issues surrounding social interactionin online learning environments After carrying out a literaturereview on CMC and online social communities I have studiedand evaluated a number of frameworks and models that areused to assess CMC in e-Learning environments Aspects andattributes of CMC that were studied include content cogni-tion social networks discourse and interaction A gap wasidentified in the available methods for assessing the evolutionof social networks in e-Learning environments Hence I havedeveloped FESNeL a Framework for assessing the Evolutionof Social Networks in e-Learning

The FESNeL framework has been developed to allow e-educators and online course instructorsmaintainers to per-form in-depth analyses of the communication patterns of thestudents on their e-Learning courses and to follow their courseprogression FESNeL assesses the social network of the stu-dents over the duration of the course mapping out the changesand evolution of these social structures over time It is usefulfor monitoring the networks and keeping track of their changeswhile investigating how specific course amendments interfacedesign participation in computer-mediated communicationandor conversation topics positively or negatively influencethe dynamics of the online community

When using this framework to assess their e-Learning com-munity e-educators are able to predict how certain actions willaffect their network and can incorporate various methodolo-gies to alter the state of their network FESNeL is a unifiedframework compiled of both qualitative and quantitative meth-ods The four components of FESNeL are

bull Attitudes Towards Thinking and LearningSurvey (ATTLS)

bull Social Network Analysis (SNA)

bull Topic Relation Analysis (TRA)

bull Log Analysis

ATTLSThe ATTLS is used to assess the quality of discourse within acourse by measuring the extent to which a person is a lsquoCon-nected Knowerrsquo (CK) or a lsquoSeparate Knowerrsquo (SK) Differencesin SK and CK scores produce different behaviours during anactual episode of learning and result in different reactions tothat session People with higher CK scores tend to find learn-ing more enjoyable and are often more cooperative congenial

and more willing to build on the ideas of others while thosewith higher SK scores tend to take a more critical and argu-mentative stance to learning Separate knowers look for whatis wrong with other peoplersquos ideas whereas connected knowerslook for why other peoplersquos ideas make sense or how theymight be right since they try to look at things from the otherpersonrsquos point of view and try to understand it rather thanevaluate it

SNASNA is the mapping and measuring of relationships and flowsbetween people groups organizations computers or otherinformationknowledge processing entities It provides both avisual and a mathematical analysis of human relationshipsSNA is used to visualize communicationrelationships be-tween the students study the factors which influence themdraw out implications of the relational data and make recom-mendations to improve communication within the social net-work of students

TRAThe TRA model is a content analysis tool Content analysis isan approach to understanding the processes that participantsengage in as they input messages The tool assists us in under-standing the messages and communication between the learn-ers and how important the discussed topics are for the learn-ers to remain and complete the online course

Log AnalysisLog files are used to track the usersrsquo interactions with thecomputer system they are using Using logs we examine theareas of the website that the students visited the frequency oftheir visits and their patterns of navigation Logs are alsotime-stamped so they can be used to calculate how long a userspends on a particular task or how long a user has lingered in acertain part of the website By carrying out log analysis weinvestigate the studentsrsquo course attendance CMC contributionand course progression retention and advancement

Furthermore the proposed unified framework is currentlybeing applied to a characteristic case study of a CALL courseLarge amounts of data from a course with 55000 students isbeing collected to be analysed and the results will allow forsuggestions for future research The proposed unified frame-work will assist in answering questions like what causes stu-dent retention in online courses and how this can be improvedthrough the interface of the e-Learning course and the use ofCMC applications The final aim of this study is the generaliza-tion of FESNeL so that it is applicable to a wide range of e-Learning courses

Andrew Laghos

My PhDSocial Networks in e-Learning

Andrew LaghosCentre for HCI DesignCity University LondonwwwLaghoscomDr847soicityacuk

12 Interfaces 65 bull Winter 2005

People ndash and their passwords ndash are often seen as the weakest link in any secure system There is a basic conflict in that a passwordought to be easy to remember but at the same time hard to guess There is an assumption that the hardest password to crack is onewhich is composed entirely randomly but that is also likely to be the hardest to remember The main objective of a small experimentwe recently carried out was to verify if that is truly the case and to get some indication of what is the best kind of password

The experiment was carried out via the web and compared the kinds of password shown in Table 1 Memorability of thepasswords was measured by getting people to attempt to recall them after one week Security strength of the passwords wasmeasured by submitting them to a password-cracking program and seeing how long it took to crack them ndash if at all

People were invited to visit a website set up for the experiment (including through an appeal in Interfaces 62) They registered bygiving their email address and then were randomly assigned to one of the above password classes For Classes 1 to 3 they weregiven a password for Classes 3 and 4 they had to choose one themselves In all cases they were asked not to write down theirpassword but to attempt to remember it

Participants then received emails one day later and one week later asking them to return to the website They would then re-enter their password or register the fact that they had forgotten it The purpose of returning after one day was to give theparticipants some practice with their password Therefore if they did not remember it at this stage they were told it again Thus itwas only the results of their second return to the website after a week that was used as a measure of memorability

Strength was measured by setting up a Unix password file using 173 of the passwords and then running the public-domainpassword cracking software John the Ripper (httpwwwopenwallcomjohn) on that file As passwords were cracked the timetaken was recorded

Some passwords were cracked immediately (effectively in less than one second) The last password was successfully cracked at151822 on 20th February 2005 (69 days 22 hours and 2 seconds or 6040802 seconds from the start of the experiment) The softwarewas left running until 095122 on 9th March 2005 At that point 27 passwords had been cracked and it was assumed that no furtherones would be

ResultsThe password website went live in December 2004 Up to 24th March 2005 a total of 246 passwords were collected Thememorability and strength of the password classes are summarised in Figure 1 (overleaf)

DiscussionWe are in the process of writing more detailed publications regarding this experiment ndash and related work we are undertaking

Among other things there is clearly scope to discuss the appropriateness of the methods and the applicability of the resultsHowever we can already draw some useful results As expected random passwords are most secure none of them was crackedHowever it is also not surprising that they were also the hardest to remember a memorability rate of 25 does not seem of anypractical use

Guided Choice was the next most secure class with a high degree of memorability (81) This suggests that the conventionaladvice given to users is appropriate Interestingly though the memorability of these was lower than that for Free Choice (85) sothat there is a price to be paid for security Nonsense passwords are quite secure ndash but with a memorability of only 55 they are notlikely to be practically useful Concatenated Pairs are generated by a number of systems such as some websites but our data

Memorability and security of passwordsAlistair DN Edwards amp Helen Petrie

Class Description Examples

1 Random The eight characters of the password were automatically chosen entirely at random ap4AEppoundp djs843nd

tocamp201

2 Nonsense Letters were randomly chosen ndash but in alternating pairs of vowels and consonants mejadoro gitekabathereby creating non-words that are to some extent pronounceable bekumufi

3 Concatenated Pairs This algorithm constructs a password by concatenating two four-letter words rungself fastlacebanebong

4 Free Choice The user was allowed to choose any 8-character password they wanted

5 Guided Choice This was as in (4) except that the user was given advice on the choice of a goodpassword

Table 1 Password classes tested In order to make the measurement of strength fair all passwords had to be exactly 8 characters long

13Interfaces 65 bull Winter 2005

Alistair D N Edwards amp Helen PetrieDepartment of Computer ScienceUniversity of YorkHeslingtonYorkYO10 5DDalistaircsyorkacuk helenpetriecsyorkacuk

suggest that they are not very secure However they are quite memorable (75) This suggests that they may be appropriate forapplications in which the consequences of violation are not likely to be severe ndash which are also likely to be systems that are not worththe hackerrsquos attention

Figure 1 Summary of results Memorability refers to the percentage of the passwords of the given class that users were able to correctly re-enterafter one week Strength refers to the percentage of passwords that were not cracked Notice that none of the Random passwords was crackedand hence its Strength is 100

Engage in producing exciting papers about interactionEngage with each other and the conference themesEngage and be engaged in a stimulating and exciting conference in Londonrsquos East End

Engage is the 20th BCS HCI Group conference in co-operation with ACMTo find out more about these themes and submissions and taking part go to

11ndash15 September 2006Queen Mary University of London

Enthralling experiences bull Interfaces in the wildConnecting with others bull Mind body and spirit

Interactions for me bull At the periphery

wwwhci2006org

The themes to engage with are

14 Interfaces 65 bull Winter 2005

Sometimes yoursquoll hear people say ldquoIrsquom no good with toolsrdquoDonrsquot believe them Watch they use tools to cook and eattheir meals clean their teeth unlock the door to their houseand so forth all with unremarkable virtuosity Tools are morethan just hammers and screwdrivers and saws Rather toolssurround us in our everyday lives and we have evolved to bevery good at using them

Well-designed tools can be a joy to use When the act ofusing a tool breaks down however it can give us insight intowhat makes tools usable in the first place

ldquoMy dad once owned a pair of pliers that always gaveme a problem when I used them Every time I tried togrip something to tighten it up they clamped down onmy fingers I eventually learned to watch my fingerswhen I used them but I still remember the pinch marksthey leftrdquo

ldquo[In putting together a bookcase] there was so manydifferent types of screws and bolts of different sizes(some were metric and others were American sizes)that you had to have five different wrenches andscrewdrivers to get the job donerdquo

Tools work best when they are designed for the physicalcapabilities of their user (they are most commonly held in thehand) when they are well suited to the task that they areapplied to (tools mediate interaction with other objects) andwhen they are ready at hand in a well-organised workenvironment More basically good tools help people reachtheir goals by making incremental changes directly on visibleobjects In their application tools often act as amplifiers ofsome ability but tools can also help people constrain objects(eg with clamps) gain information about objects (eg usinga magnifying glass) or mark objects according to need (egusing a carpenterrsquos or seamstressrsquos pencil)

Some of what we know about the use of tools can help usbuild more effective software (or hardware) systems Tangi-ble user interfaces and handheld devices offer the most directpossibilities for mimicking tools in the real world Forexample the IO brush produced in Hiroshi Ishiirsquos lab takesthe form of a large artistrsquos paintbrush (httpwebmedia

mitedu~kimikoiobrush ) A tiny camera embedded in thetip of the brush can pick up color and texture from anysurface that the brush is touched to Using the brush theartist can transfer information from the physical environmentonto an interactive canvas painting in a natural way

Graphical user interfaces based on tool metaphors take aless literal approach The best-known work along these linesis the idea of ldquolocal toolsrdquo developed by Ben Bederson andcolleagues as part of the KidPad project (httpwwwcsumd

eduhcilpad++papersuist-96-localtools )Local tools are an alternative to the modal behavior of tool

palettes In a drawing application users can pick up a pen oran eraser use it and drop it in a convenient place for lateruse More than one copy of a tool can exist at the same timesupporting collaboration

Children as young as four can use local tools to drawpictures Work in my own group has pushed this ideafurther to explore the range of physical metaphors for

software interaction again in a drawing environment(httpwwwcscncsuedufacultystamantaffordanceshtml )For example a ruler in our HabilisDraw system can act as astraight edge for freehand drawing and can also be usedwhen picked up to push drawn objects into alignment atarbitrary angles Other physical analogs aside from pens andrulers include pushpins to constrain movement compassesinkwells and magnifying lenses

An important question is how the benefits of tool-basedinteraction for drawing might transfer to tasks with a lessobvious physical interpretation This requires a bit ofthought but some abstract properties of tools can provideguidance For example most tools in the real world mustcome in contact with an object to have an effect on it Thismeans that the effect of a tool is generally localised

To see how this notion of lsquoeffect localityrsquo might improve asoftware interface consider a Find and Replace dialog in aword processor Suppose I want to change every occurrenceof lsquoimagersquo to lsquoiconrsquo in a document A global replacement maygive unexpected changes such as lsquoiconryrsquo from lsquoimageryrsquo (orthe less likely lsquopilgriconrsquo from lsquopilgrimagersquo) If I add spacesbefore and after lsquoimagersquo to fix this then I will miss forms thatinclude punctuation such as lsquoimagersquo

The safest route is to walk through all the matches anddecide whether to change each one in context This has itsown difficulties however with each successive matchappearing at an unpredictable place on the screen andsometimes even with the dialog box moving to avoid obscur-ing matched strings

An improved Find and Replace dialog might exploit effectlocality by gathering all matches to a string in the same placeand letting the user refine the search criteria directly applythe replace option to specific matches or de-select somematches and then perform the replacement to the remainderautomatically This is just a brief example given to suggestfurther possibilities who wouldnrsquot like software to work aseasily and transparently as a hammer or saw

Further reading Chris Baber has recently published anexcellent book that reviews tool use from a human factorsperspective called Cognition and Tool Use Forms of Engage-ment in Human and Animal Use of Tools

Experiencing designTools of the trade Robert St Amant

Robert St Amanthttpwwwncsuedu~stamant

Robert St Amant is an associateprofessor in the computer sciencedepartment at North Carolina StateUniversity currently on sabbaticalfrom January 2005 throughDecember 2005 at the InformationSciences Institute University ofSouthern California The work inhis lab is a blend of humanndashcomputer interaction and artificialintelligence with an emphasis onplanning concepts Hersquos interestedin building intelligent tools to helpusers with complex tasks

15Interfaces 65 bull Winter 2005

Key pointsThe nature of HCI research is essentially interdisciplinary and the research carried out by participants in the field has a number ofdifferent outlets depending on the primary focus and impact of the work done Research applicable to a particular user group ordomain may be best disseminated through non-traditional HCI routes Therefore it is important that the panel recognise that HCIwork will appear in diverse outlets and that work published outside mainstream Computer Science (eg in design psychology orsocial sciences literatures) can have equal value to that published within Computer Science We would expect such work to be cross-referred to other panels as appropriate while recognising that the cross-disciplinary nature of the work may also make it difficultfor other panels to assess objectively

We would like to emphasise that the interdisciplinary nature of the field means that combining approaches and synthesisingnew material from a variety of fields is an integral and important aspect of HCI research and that significant advances can beachieved in an interdisciplinary way which are holistically more significant than each individual progression within one particularfield

The UOA Descriptor refers to ldquohellipusing methods drawn principally but not exclusively from the disciplines of mathematicsscience and engineeringrdquo We would like to confirm that HCI might appropriately be drawing methods from psychology sociologydesign and other such fields as well

ldquoThe sub-panel may for example examine in detail outputs that are published in outlets with which they are unfamiliar andthose which contain interdisciplinary researchrdquo We recognize and indeed welcome the fact that the panel will call upon theappropriate expertise as necessary in order to assess the value of contributions with which it may be unfamiliar However we wouldask the panel to ensure that HCI research is in no way disadvantaged by being more intensely scrutinized than other subject areaswithin the Unit of Assessment

We confirm the panelrsquos view that no one form of outlet is more appropriate than another and in particular would want toemphasise that the value of rigorously reviewed conference material may well be of more significant impact than journal materialsgiven the more responsive nature of conferences and the fast-moving nature of the field and that many HCI researchers understandthis and take advantage of this For some conferences in HCI (eg CHI HCI Interact) acceptance rates are around15ndash25 less than many journals It is also true that there are other conferences in the field for which this is not true There are manyreasons for conference publication a key one for HCI researchers is the wide exposure to and feedback from an internationalinterdisciplinary audience which is often of particular value in this domain in improving work

It is important to recognise that case studies and exemplars as well as prototype solutions to explore problems are important inour work and these are particularly difficult to assess though we note that the panel is looking for ldquorelevance to usersrdquo ldquopractice-based researchrdquo and ldquodirect engagement with usersrdquo so we have confidence that this style of work will be accounted for

For HCI the notion of a research group is less clear-cut than for other disciplines Our lsquogroupsrsquo tend to be across disciplines andoften across Universities ndash it is these that give support and coherence to researchers and we should find a way to recognise andidentify this in the RAE return ndash perhaps by identifying collaborations with other individuals and organisations to form part of theappraisal of the connectedness and support that an individual receives

RAE response

The Research Assessment Exercise assesses the quality of UK research and is used by the four UK higher education funding bodies(Higher Education Funding Council for Wales Higher Education Funding Council for England Scottish Higher Education Funding Counciland the Department for Employment and Learning) when distributing block grant funding to universities Block grant funding is the publicmoney given to universities for research it is independent of the grants that are given for specific projects from Research Councilscharities and European Union and government departments

The main assessment for RAE 2008 will take place in a couple of years but in July this year a consultation opened on the RAE 2008draft criteria and working methods so that UK higher education institutions subject associations and other stakeholders could submittheir views

In September Russell Beale the Chair of the British HCI Group prepared the Groups response which is printed here in full As Russellnotes The group was able to put in a coherent response to the consultation exercise which would not have been possible without thesupport and contributions from many members ndash many thanks to them all for their input big or small These activities are important toensure that HCI is effectively represented at a national level and properly supported by government funding

For more information see wwwhefceacukresearch and wwwraeacuk

Russell Beale

Russell BealeOn behalf of theBCS Humanndashcomputer Interaction Special Interest Group

16 Interfaces 65 bull Winter 2005

Aspects of HCI2005

Tom kicks off HCI2005

The conference dinner at the Caledonian Hotel

Alistair Sutcliffe gives his keynote inthe Lindsay Stewart lecture theatre

Too early for inhabitants ofthe Haymarket residences

The Ceilidh

Ted Nelson keynotespeaker

Doctoral Consortium

Conference awards

Commercial Uses ofEye-tracking workshop

A bar somewhere in Edinburgh

Edinburgh Festival fireworks

With all-nightlicencing youhave to gosomewhere

17Interfaces 65 bull Winter 2005

Since returning from my first HCI conference at NapierUniversity I wanted to share my thoughts about the wholeexperience from a PhD studentrsquos perspective My mainparticipation in the conference was as a member of theDoctoral Consortium which took place with all other work-shops and tutorials on the Monday and Tuesday The Con-sortium presented a great opportunity for all membersinvolved to meet and socialise with other students of HCI aswell as offering the chance to get some feedback on our workin a friendly and welcoming environment I would like tothank Ann Blandford Paul Curzon and Shailey Minocha fororganising an informative and stimulating experience

The main conference took place on the WednesdayThursday and Friday with Mary Czerwinski of MicrosoftResearch kicking off proceedings after the initial openingceremonies The main lecture hall had a unique and modernfeel to it which provided an ideal setting for the keynote (andother) speakers Prior to the conference starting I wasparticularly looking forward to hearing the presentations ofthe keynote speakers and so attended Maryrsquos talk with muchanticipation I wasnrsquot disappointed ndash Mary touched on someof the fascinating research that is currently going on atMicrosoft including the use of large displays brain-compu-ter interfaces and some new models for manipulatingwindows

After the initial keynote on Wednesday morning I wentalong to a session on trust and emotion and followed that byattending a session on awareness Breaks between sessionsprovided a good opportunity to meet with others and discussthe work presented in each of the sessions Facilities at thevenue were also very good making it easy to check emailwhen any spare moments presented themselves

The highlight of the whole conference for me was thekeynote by Ted Nelson in the late afternoon of WednesdayThis was the first time that I have heard Ted speak and Ifound his talk to be inspiring and motivating His question-ing of the very way in which we currently interact withcomputers was intriguing and thought-provoking As withany good presentation I came away from Tedrsquos keynote witha number of different ideas thoughts and questions tocontemplate further

The conference dinner on Wednesday evening was at theCaledonian Hotel where the food and service were excellentThe night concluded by visiting a few local bars and thenheading back to the halls of residence in Haymarket All inall a very enjoyable and productive day

After a late night I was up for an early start on Thursdaymorning and headed off to the conference venue from thehalls of residence The bus journey took about 15 minutes andafter some breakfast (and numerous cups of coffee) I mademy way to the first keynote of Industry Day This keynotewas by Ashley Friedlein CEO of E-Consultancycom whogave an enlightening talk on the importance of usability ine-commerce

Following Ashleyrsquos talk (and more coffee) I went to asession on searching and particularly enjoyed one of thepresentations on digital books and how they could be

designed to fulfil the social and emotional needs that realbooks often do After this session I decided to go to TedNelsonrsquos tutorial on ZigZigreg ndash the software engine he hadintroduced the previous day Attendees of the tutorial weregiven an opportunity to test-drive a prototype of ZigZag byinstalling it onto their laptops and having a play under Tedrsquosinstruction We were also allowed to take the prototype homewith us to play around with further at a later date

At end of the day Jackie Lee-Joe from Orange gave herkeynote about the branding experience at Orange LikeAshleyrsquos keynote earlier in the day I found it interesting toconsider usability from a different perspective and wassurprised by the attention to detail and amount of effort thatgoes into branding at Orange

After Jackiersquos keynote a few of us went off to the receptionfor new British HCI members where free wine was on offeralong with informal discussions about the British HCI GroupFollowing this many of us set off for the Hub and a CeilidhThis proved to be hugely entertaining and was great fun tosee people enthusiastically taking to the dance floor to struttheir stuff Again the night was concluded by visiting a fewbars and returning to the halls of residence in the early hoursof Friday morning

Unfortunately I had to miss the events taking place onFriday as I had an early flight leaving Edinburgh at 830amHowever the early start and waiting around at the airportgave me an opportunity to reflect on my experience at theconference I think feeling more like of a member of the HCIcommunity was perhaps the main thing I took away from theconference It can often feel quite isolating completing a PhDin HCI but meeting other students of HCI as well as moreestablished researchers was helpful as I was able to discussmy work (and the work of others) with people who have acommon interest in how we interact with computers

In summary I found the conference to be a fantasticexperience I thought the conference was well organised andthere were a variety of different themes that were coveredAttending the conference has given me a fresh burst of muchneeded enthusiasm inspiration and motivation going intomy second year I would like to take this opportunity tothank the British HCI Group for funding the whole experi-ence for Doctoral Consortium students ndash itrsquos heartening toknow that the group places such high importance on newresearchers entering the field I look forward to meetingeveryone again next year

HCI2005A PhD studentrsquos reflection Chris Creed

Chris CreedSchool of Computer ScienceUniversity of BirminghamBirmingham B15 2TTcpccsbhamacuk

18 Interfaces 65 bull Winter 2005

Well computer mice at least I brought my Mac Powerbookand my two USB mice to HCI2005 in Edinburgh and showedwhat powerful little creatures mice are Attaching two USBmice to any standard computer is very telling ndash the mice fightfor the cursor because only a single input stream is registeredby the OS However with my symPut driver which workson Mac OS X and Linux each mouse is given its own inputstream and peace reigns in the mouse world

What can you do with two separate input streams Thefour degrees of freedom in spatial input can be mappedasymmetrically such that the mouse controlled by thedominant hand does all the hard work and the mousecontrolled by the non-dominant hand plays a supportingrole This type of interaction follows Yves Guiardrsquos KinematicChain model [1] and is certainly useful for tasks that arenaturally asymmetric

My research focuses on tasks that are symmetric where thetwo hands play equal roles in the interaction I have devel-oped symDraw a 2-D vector drawing program in whichshapes are drawn using the two cursors to stretch the shapeout Shapes can be steered across the screen by grabbingopposite corners and this allows the shape to be simultane-ously rotated translated and scaled similar to Kurtenbach etalrsquos two-handed stretchies technique [2] In symDraw splinecurves are drawn with one hand but local editing is per-formed symmetrically with the two hands controlling theends of a tangent to a point on the curve

Irsquove also been working withIan Bell to develop symTone asymmetric photographic manipu-lation program In symTone atone reproduction curve can bemanipulated symmetrically withtwo cursors This allows fast andeasy exploration of the domainspace in which input tones aremapped through the curvefunction to determine the outputtones of the adjusted image

Irsquom currently working on adual cursor prototype window

manager called Duo Imagine resizing and moving anapplication window by grabbing opposite corners of thewindow with two cursors and simply stretching the cursorsout until the window is in the appropriate position and is thedesired size This single fluid motion can replace the two-step process of moving the window by dragging the title barand resizing the window by dragging on an edge or cornerThis example is just one of many ways that two cursors andtwo mice can be useful in a general computing environmentNo need to call in the Pied Piper here

References[1] Yves Guiard Asymmetric division of labour in human skilled bimanual

action The kinematic chain as a model Journal of Motor Behaviourpp 486ndash517 1987

[2] Gordon Kurtenbach George Fitzmaurice Thomas Baudel and Bill BuxtonThe design of a GUI paradigm based on tablets two-hands and transpar-ency In CHIrsquo97 Proceedings 1997

Scotland overrun with micehellipHCI2005 The Fringe

Celine Latulipe

symDraw object manipulation

Spline manipulation

symTone

Duo

Celine Latulipe is a doctoral candidate in theComputer Graphics Lab at the University ofWaterloo She is studying two-handedinteraction and focuses her work on usingstandard devices two cursors and symmet-ric interaction techniques In addition to herdoctoral research Celine is the mother oftwo small children and is also very involvedin trying to recruit more young women tostudy computer science She expects todefend her thesis in 2006

19Interfaces 65 bull Winter 2005

Mathematics is boring Like many people at primary school Ireally sucked at mathematics and maths seemed to suck meArithmetic and sums didnrsquot interest me and I wasnrsquot verygood at them It was only when I was doing GCSEs that Ibegan to enjoy it Numbers disappeared to be replaced withletters and I even enjoyed the ideas and principles behindthe numbers

Now Irsquove come full-circle Irsquove left school been to univer-sity and started developing a new calculator

My calculator started life as my university Masters projectto design a calculator that didnrsquot require learning or teachingMaybe I was ambitious but I wanted to build a calculatorthat was as intuitive to use as paper is Magic paper that isThe calculator I built behaves as much like paper as possiblebut with magic added it recognises your handwriting as youwrite and you can write naturally using ordinary mathemati-cal notation So it really works like paper then the magichappens when this writing is morphed into neat typesetequations which while remaining editable as anything elseare filled in with the correct answers Overall this allowsusers not to worry about either the calculatorrsquos ability or theirown They just use it like a piece of paper and can correct itwhen it goes wrong

What I didnrsquot expect from this idea was how excitingpeople would find it people actually enjoy writing sums andseeing them magically transformed before their eyes As aprofessor of mathematics said hersquod seen plenty of people cryover sums before but hersquod never seen people laugh andsmile

The calculator makes more sense when you see it workinginteractively for this brief article yoursquoll have to make dowith a series of static screen shots

The screen shots of course only show the screen not howyou interact with it Nor do static screen shots give any senseof the experience or the unique feel of using it

We use a tablet or a touch screen so it is very easy In factitrsquos a bit like the fancy user interface in Minority Report whenJohn Anderton (played by Tom Cruise) plays around on thebig glass screen

ldquoIrsquove never seen anything thatrsquos brought a smile to my facewhile doing addition but this has For that reason alone Iwant onerdquo ndash An artist

The initial responses I got and more formal HCI evalua-

tion confirmed it worked surprisingly well Users reallyenjoyed using it and actually got more accurate results whenusing it than with the ordinary commercial handheld calcula-tors they were familiar with

Earlier this year we demonstrated an improved version ofthe calculator at the Royal Society Summer Science Exhibitionto over 4000 people We managed to get formal feedbackfrom 436 people Over 90 enjoyed using it ndash rating it topfrom the five choices we gave them

Its surprising ease of use and fun has ndash we think ndashopened up entirely new ways of interacting with mathemat-ics It would have been an eye opener for me at school andmany of our subjects particularly those still doing GCSEthemselves have expressed the same thought The calculatorallows users to play with mathematics to try things out andto learn and see the underlying process One high schoolteacher said ldquoI like the way it sets everything out clearly youcan see how it got the answerrdquo

Hopefully all this will fit into the HCI PhD I am nowdoing We hope the calculator will have great opportunitiesfor use in learning and teaching and also in everyday calcula-tion tasks And hopefully the principles and ideas behind itcan be extended to other applications

ReferencesThimbleby W Thimbleby H (2005) A novel gesture-based calculator and its

design principles In HCI2005 Proceedings Volume 2

For more information please visit httpcsswanseaacukcalculatorsYou can also download the calculator from there It is written in Javaand should run on almost any computer but note that it works bestwith tablets touchscreens or interactive whiteboards rather thanmice

HCI2005 The FringeWeapons of Maths Construction Will Thimbleby

1 Write anywhere2 Changes automatically

recognised and solved3 Grab and move parts of a

sum4 The new sum rearranged

and solved

Will Thimblebywillthimblebynet

I am a PhD student at Swansea Univer-sity researching generative principles foruser interfaces I work there with HaroldThimbleby And yes that is my Dad I ama second generation HCIer so I guess hehas had some influence I dont think Iever consciously decided to enter HCIBut I love creating and making thingsbetter and HCI today is one of the mostwide reaching best ways to do that

20 Interfaces 65 bull Winter 2005

Frank It is very reassuring to know that there is a movementto consider lsquoComputers and the Older Generationrsquo

There was a very good and extensive presentation byProfessor Alan Newell stressing the need for designers toproduce computers with the older user in mind

There was an interactive lsquoDesign Workshoprsquo in which allparticipated followed by an assessment and investigation ofthe resulting designs presented with ease of use and suitabil-ity being paramount being for the use of all groups This wasquite enlightening and highlighted the pressure on lsquoDesignrsquoto cover all aspects of the product

Anna The keynote by Alan Newell examined the differentways we have of thinking about design for older people hecompared the lsquoinclusive designrsquo approach which sees designbeing extended to include groups like older and disabledpeople and an alternative approach which starts from aconsideration of these groups Designing with older ordisabled people in mind he argued produces technologyuseful for everyone ndash and often produces radical new solu-tions that would not otherwise occur for example the cassettetape recorder which was initially produced in England fortalking-books for the blind (Newell and Gregor 1997)

This was followed by a design workshop in which fivegroups separately designed paper prototypes of accessiblenavigation aids two groups were enhanced by the inclusionof older volunteers who took an active part in the designdiscussions When the designs were complete they werepublicly evaluated with Alan Newell acting as an evaluator

The designs were all interesting and carefully consideredand the evaluations were illuminating (and often veryfunny)

HCI and the Older Population workshop (two views)HCI2005

The ageing population and a recognition of the utility oftechnology means there is an increasing interest indesigning with older people in mind whether thisinvolves designing for all or producing specific items oftechnology to support older people The HCI and theOlder Population workshop at HCI2005 was intended toprovide a forum for those working in the area and toencourage others to consider this user group This wasthe latest of a series of such workshops at BCS HCIstarting in 2002 (Brewster and Zajicek 2002)

A standard element in our workshops is a talk fromand the attendance of members of the Dundee UserPanel a group of older volunteers While we can discussdesign issues ad nauseam the most effective way ofcommunicating the barriers that older adults encounterto technology use is to hear it from the users themselves

This report on the workshop was written by AnnaDickinson (University of Dundee) who co-organised theworkshop and Francis Allen one of the members of theUser Panel

21Interfaces 65 bull Winter 2005

Frank After lunch two representatives of the older genera-tion gave an individual talk on how computers appeared tothem again stressing design inclusion

The resulting discussion concentrated again on thelsquodesignrsquo aspects and the awareness to allow for the needs ofthe older generation as forecasts emphasise a greater increasein the older group

A generalisation of the one day workshop was that it didclearly stress the need for design application to the oldergroup but there was little to report on action as to what is tobe implemented

Anna The talks by Isobel Lindsay and Wilf Lakie were reallyeffective in underlining the frustration that novice users havewith complicated computer systems Part of Wilfrsquos talkinvolved reading out the following

Computers are still a mystery to me as myindustrial experience was wholly mechanicalengineering with only elementary electrics I dofind the computer to be a frustrating and confus-ing tool as there are always two three or moreways of achieving a function this I find to besuperfluoushellip Having just upgraded to a newunit with the XP operating program I understandthat XP refers to lsquoexperiencersquo my personal view isthat the program should be named the Exagger-ated Programme Personally it means I have tolearn a whole new set of rules in order to obtaineven the most basic function and there exists awhole conglomeration of new operating tools andmenus that mean nothing to me

The (too short) discussion which followed focused onsome of the questions that this area consistently brings upwhat are the characteristics of lsquoolder peoplersquo Is designing forthis group different from designing for the population ingeneral What can inclusive design do for us

Frankrsquos conclusions Designers have a great difficulty inproducing something for a group of people who had alifetime of contact only with mechanical objects I onlyexperienced electricity in electric motors lighting andtorches Note There was no electric light in the house until Iwas aged about six No telephone not even a radio The firstradio in the house was a lsquoOne valversquo that I built from a designsheet with parts supplied by an enthusiast (I was then agedseventeeneighteen)

I would like design people to stop designing units moresuitable for their own use and to design a unit more suitablefor general use by all classes of computer ability

What I have in mind is a unit that has all the bells andwhistles of the latest application covering all the latestinnovations that the design people can produce BUT thesame unit has the ability to be used by all computer users Tome this could be achieved by what is in common use in thegames field that is a keypad would select the LEVEL atwhich the unit would operate If this was available then

Anna Dickinson amp Francis Allen

anyone could use the unit at the level selected by themselvesand would be able to progress to higher levels in the sameway as they do in games by practice and increased abilityThe technology appears to be there so why not use it

Annarsquos conclusions One issue that consistently resurfaces isthe difficulty of communicating effectively with older usersabout computers and the potential for design changes Whilethose researchers who attended the workshop seemed tolearn a great deal from the presentations given by membersof the User Panel and from their involvement in the designexercises (and at Dundee we have been learning from themsince the beginning of the UTOPIA project in 2001) there wasan important and unforeseen effect on those members of theUser Panel who contributed Attendance at the workshopand especially involvement in the design exercises demon-strated for them some of the difficulties and challenges facingdesigners The result has been that instead of asking ldquoWhycanrsquot you make computers that workrdquo the questions becomeldquoHave you thought of trying thisrdquo Such sophisticatedinvolvement from our target users is a very positive step forall of usS Brewster and M Zajicek (2002) A New Research Agenda for Older Adults

Workshop BCS-HCI London UKA F Newell and P Gregor (1997) Human computer interfaces for people with

disabilities Handbook of Human Computer Interaction (1997) pp813ndash824

Call for Papers

IWSAWC 2006

6th International Workshop onSmart Appliances and Wearable Computing

In conjunction with ICDCS 2006

July 4 2006 Lisboa Portugal

Submission deadline January 15 2006

httpubicomplancsacukworkshopsiwsawc2006

Call for Papers

1st International Workshop on Physicality

6ndash7 February 2006 Lancaster UK

This multidisciplinary workshop will bring together researcherswho are interested in the way that physicality of digitalartefacts influences their use or in the way that digitalityinforms our understanding of the physical Through invitedtalks short research presentations and group discussion wewill discuss views on the fundamental nature of physicality andhow this relates to design in areas such as ubiquitous andtangible computing virtual reality and digital arts

submission deadline for position papers 10 January 2006

httpwwwphysicalityorg

22 Interfaces 65 bull Winter 2005

Toilet Trauma

Oh but whatrsquos a girl to do whenshe arrives at the university hallsof residence at 11pm to findtherersquos no toilet paper and thelsquo24hrrsquo Student Volunteers areslightly off-pace and annoyed atbeing disturbed

Without going into too finer detailI soon discovered that Irsquod notbrought any tissues either Ac-cording to the commandments leftin each room (eg ldquothou shalt notpark in residentsrsquo parking spacesrdquoand ldquothou shalt empty the bin andstrip the linen before leaving thyguest room on Fridayrdquo) eachroom has one supply of toilet rolland after that has been thor-oughly consumed ldquoreplacementswill need to be supplied byguestsrdquo

Well with a little ingenuity Ipulled through fortunately Ibrought enough knickers that Idonrsquot need to wear todayrsquos againuntil Friday And happily when Iregistered this morning my(rather trendy) delegate bagcontained enough scrap paperthat I should be able to managetill the end of the week withoutgiving in and supplying my own

toilet roll Hah

The Purple Pixiexx

Bathroom Bother

On the other hand I appear tohave been supplied with compli-mentary bottles of shampooconditioner and shower gel allnicely laid out on my loan-towelsndash like some fancy joint To behonest Irsquod rather have a comfybed without the plastic tartanmattress (whatrsquos that about)and a bedside light thank youvery much

Being a girl I brought my ownshampoo anyway

This morning though clutching

said shampoo I opted to bravethe slightly mouldy shower (AuntyMildew wouldrsquove been proudGrsquorest her soul) In the nobletradition of the Dastardly DandyDan (PP 2004) I turned on theshower and was flung across theroom by the force (small lsquofrsquo)

Water hellip water hellip everywhere

Still enough about the facilities hellipwell therersquos never enough aboutthe facilitieshellipbut wersquoll leave them

alone for now hellip

LoveThe Purple Pixiex

The Blue Genie

Irsquove just been speaking to my palthe Blue Genie He actually got toEdinburgh early on Sunday butspent the majority of the after-noon confined to his room(shudder) awaiting the arrivalof the Emergency Joiner It seemsthe lock on his door was brokenso he couldnrsquot actually lock hisdoor

So he didnrsquot have much choicebut to hang around until theEmergency Joiner turned uptwiddled his tools tutted a fewtimes and fixed the lock Appar-ently his thingummy was tooshort for the whatsit

At least he has a lock Thatrsquos all I

have to say on the matter

ThePPxx

The Shower Persona

Good morning Irsquom your showerlooking forward to freshening up

No thatrsquos not me thatrsquos the fanDidnrsquot switch it on Well getdressed get out and switch it onthen Building regulations aboutunventilated toilets Never heardof them

This morning Irsquove a really cleancubi hellip WAHAY HERE WE GOWATER WATER WATER I LUVVITSEE ME GO EVEN DANrsquoS NOTSEEN THIS KIND OF PRESSURESINCE THAT AGGRESSIVE QUES-TIONING AT SUNDERLAND BLOWTHAT SHOWER CURTAIN AWAYONTO THE FLOOR THANK THEDAY THEY POINTED ME STRAIGHTOUT THE CUBICLE DOOR ANDTHEN FITTED A CURTAIN IN-STEAD OF DOORS YO JUST SEEHOW FAST THE FLOOR FILLS UP IGO ALL THE WAY TO ELEV hellip ohspoilsport

Ok so a dribble shower then Yessir certainly sir Thank you sirsee you tomorrow sir

I just hope the next one puts theirtowel on the rail so that I can give

it a good blast hellip

Shower 72

How to survive conferenceweek in student halls

1 Sleep when you can if youcanrsquot sleep on your plastic mat-tress which creaks every timeyou move find a quiet cornerduring tea breaks or just slip intothe back row of an especially dullpresentation

2 Take your own pillow you canuse it to (a) bolster the suppliedpillow (b) replace the suppliedpillow (c) get comfortable when

Edited Lowlights from the Seedy Underbelly of HCI2005

The Purple Press

23Interfaces 65 bull Winter 2005

napping during the day (see Tip1)

3 Slip the supplied towel betweenthe plastic mattress and sheet to(a) provide some kind of padding(b) reduce the level of creaking(c) avoid waking up in a pool ofyour own sweat

4 Or alternatively sleep on topof the duvet and use your coat asa cover

5 Ignore all of the above andbook into the Travel Inn acrossthe road That way you can ignoreTips 1ndash4 yoursquoll get taps thatyou can actually turn off showersthat donrsquot flood the bathroomtowel rails that break your fallwhen you slip in River Napier (iebathroom floor) and donrsquot contrib-ute to it and door locks that canresist more than your novicepickpocketing-with-a-paper-clip

skills

e-bsorbed

A bus commute to the conferenceeach morning is a drag unless you

can find something more enjoy-able to do at the same time

Entertaining myself by flickingthrough the proceedings yester-day a paper about tools forleasure reading caught my eye Itwas fascinating ndash talking aboutthings like the importance ofmobility for books and e-booksthe social life of print books andthe emotional attachment peoplehave to them

Just after Irsquod read the bit aboutprint books often becominginvisible with the userrsquos attentionbeing completely taken by thecontent of the reading experienceI looked up hellip and realised Irsquodmissed my stop

Napier was long behind us hellipwhich is really neat an interac-tive research paper that gives youthe actual experience itrsquos discuss-ing Is there a name for thisphenomena and does anyonehave other examples hellip or do

these things only happen to me

PC

Conference Fringe

It seems to me that the less effortthat goes into organising some-thing the more fun it is

This is not to rubbish the work ofmy pal the Blue Genie who ranthe Fringe What I mean is thatthere was no review processinvolved in selecting the partici-pants in the Fringe

Basically if you had an idea or aninteractive experience you wantedto demonstrate to the rest of theconference you could just set upyour laptop and away you went

I was really rather impressed withthe exhibits Clearly so were theother delegates that stuck aroundto see because the presenterswere talking constantly to peopleuntil it was all wrapped up atabout 7pm

If you didnrsquot stick around to seethe Fringe shame on you

The exhibits included theThimbleby Tworsquos funky calculatorCanadian Chickrsquos two-handedmouse(smice) and a means ofgathering data on how peoplelsquoskinrsquo their applications and tools

Disclaimer

The views expressed in The PurplePress are not those of the authors oranyone else and are not to be re-peated in front of anyone who couldtake offence although of course noone can take offence because thecharacters described in The PurplePress could not possibly exist in realor virtual life or death Does thatcover everything

Architectural ungreatness

Whoever dreamt up the design ofthe Lindsay Stewart LectureTheatre Whatrsquos the first rule ofauditorium design Donrsquot light thespeaker from behind So whatdoes LSLT do It has a bloodygreat window right behind wherethe speaker stands

A feeble attempt has been madeat some point to block the lightwith blinds that generate a head-ache-inducing moire effect forthose in the audience an overalleffect demonstrated by Mary Cduring her otherwise excellent

keynote presentation

So the question is should we doaway with the whole peer reviewprocess for HCI2006 in LondonAfterall itrsquos tedious and time-consuming for all involved Whynot instead just have anyonewho fancies coming to the confer-ence turn up with their laptop todemo their projects

I think it could work hellip

Purple Pixie

24 Interfaces 65 bull Winter 2005

Welcome to Interfaces Reviews Thanks to Sandra Cairncross for doing a great job as the last editor I have now been given the batonand perhaps unfortunately for you this means you get three reviews by me in this issue This is a short-term measure and will soon beremedied I have a willing cohort of reviewers and some great books to discover Interfaces Reviews will feature a themed set of books ineach edition In the coming year the reviewers will be bringing you their views on books on novel interfaces information architecture andgames as well as some lsquoheavy stuffrsquo I will also be getting the latest news on up and coming HCI books so if you are publishing writing orhave seen a great book let me know These are my contact details

John KnightDirector of User-LabBirmingham Institute of Art and DesignGosta GreenB4 7DX0121 331 7868JohnKnightuceacuk

The three reviews in this edition cover my interests in art design and technology Tangential to HCI perhaps but it is interesting how each ofthese subjects tackles the humanndashcomputer interface in terms of aesthetics utility and ethics

John KnightJohnknightuceacuk

This book comes from the same stableas Patrick Jordanrsquos Pleasurable ProductsOther publications in the series includeJordanrsquos Introduction to Usability andHuman Factors in Product Design withWilliam Green With this pedigree thisnew volume is unlikely to disappointand it doesnrsquot It looks and feelstrustworthy and complete

The book has three parts The firstdescribes the practice of HumanFactors The second offers a compen-dium of methods The last part looks atprofessional issues and applications Itis clearly aimed at practitioners andcould be a single point of referenceIndeed the introduction suggests thatits writing came from the lack of sucha work It is aimed at the designdisciplines and will have relevance toeveryone from architects to softwareengineers For the more lsquodesignerlyrsquo itmay be a bit dry and there are fewillustrations However designers ofany flavour would be well advised toread it

The book begins by looking at thebarriers to the take up of technologyand the problems with designingproducts and user interfaces HumanFactors is proposed as a remedy to

these problems and a way of improv-ing the user experience The focus ispretty much on traditional ergonomicconcerns These include comfortperformance reliability and physi-ological and cognitive fit Applicationscentre on systems and especially thosepertaining to activity and work

Readers are taken through thehistory of human factors design andthis is contextualised by a processcycle that dovetails with businessneeds and the product lifecycleIndeed despite looking academic thecontent is firmly aimed at business andmaking products more useful andusable Given the ergonomics focus itis understandable that the first sectiontackles human abilities memory andphysiology and the influence of theexternal environment Motivation andproblem solving are also consideredand are firmly rooted in a cognitiveperspective

Given the practitioner focus it isunusual (but refreshing) to get somedeeper stuff Thus Nemeth slips inMontaigne and the nature of sensualexperience This is done in an accessi-ble and businesslike manner ChapterFour looks at products and innovationThis chapter provides an overview ofprocess that integrates ideation and theproduct lifecycle within a typical user-centred design framework Again thebook usefully links to business needsand widens the focus of Human

Factors to encompass new productdevelopment

Chapter Five takes an overview ofthe discipline and maps out its appli-cation in industry The first sectionspave the way for the main contentFocusing on methods this part willprobably be of most interest to practi-tioners In just under two hundredpages Nemeth covers 36 methodsThese are organised under six sectionsThe first concerns analytical methodsNext design guidance is dealt withEvaluation methods are then de-scribed followed by a useful chapteron surveys interviews and question-naires The final chapters concernusability assessment and controlledstudies

Each method is described in termsof what it does The necessary prepara-tion work is outlined including thematerials equipment and environmentthat are needed In addition easy tofollow procedures and methods foranalysing results are provided Shortexamples are given and the methodsare also usefully cross-referenced Thefinal section of the book considers thebusiness side of human factorsBeginning with the cost benefitsuseful organisational issues are alsoexamined Finally Nemeth looks atcommunications and the book con-cludes with case studies from a widerange of projects

This is a useful practitionerrsquos bookit is clearly grounded in industry

Interfaces Reviews

Human Factors Methods for DesignMaking Systems Human-CentredChristopher P NemethCRC Press 2004396 pages hardback illustrated bampwISBN 0-4152-9798-2CRC Price $9995 (about pound5700)

25Interfaces 65 bull Winter 2005

This book offers an insight into a newand dynamic community of softwareartists The book comes from theRead_Me festival that took place inAarhus last year The festival had twosections a conference and interactiveexhibition lsquocamprsquo As well as a bookthe organisers have an accompanyingwebsite at Runmeorg The site curatesthe artworks online while Read_Meoffers theoretical and practical dia-logue offline

From neither the art nor strictlyinteractive arts community Runmehas come together through informalgroups and networks Indeed theyhave stronger links to the hackercommunity than to the establishmentof Ars Electronica This means they areoften critical of the elitism of thegallery and museum culture(Andersen and Pold p 14) They arepragmatic practitioner based and(thankfully) leave the more esotericquestions about AI and consciousnessto the art establishment

Many of the twenty articles tacklesoftware formalism vs softwareculturism This debate central to thecommunity concerns whether inter-vention should focus on the material(software) or culture Intervention isan appropriate term as most contribu-tors see their work in explicitlypolitical terms Formalism concen-trates on artistic uses of code Software

culturalism on the other hand reflectsthe world of software and critiquestools such as Google and WindowsHere political intervention concernsreflecting the hidden values andqualities of the technology A thirdstrand bridges both and concernsperformativity and there is a healthydiversity of thought and actionbetween the two poles

The best theoretical papers are byArns Cox et al Johannson andLillemose Inke Arnsrsquo article comparessoftware art to generative art Thelatter is defined by Galanter as rsquoany arthellip where the artist uses a system hellipwhich is set into motion with somedegree of autonomy contributing to orresulting in a completed work of artrsquo(p 178) Troels Degn Johansson looksat the crisis of art as a parallel to one insoftware art Like most contributors heis critical of the interactive arts estab-lishment and Margot Lovejoy Indeedhe condemns her focus on art whichlsquois only marginally interested inexperiments at the level of programcodersquo hellip and is only interested in lsquowhatis tactile audible and visiblersquo (p 155)

Jacob Lillemose contemplatesFlorian Cramerrsquos distinction betweentwo kinds of software art Firstly thelsquoliterary and mathematical aesthetics offormal qualities of programming andgenerative codersquo hellip and secondly thelsquoconceptual and discursive involve-ment with software culturersquo (p 154)He argues that software art lsquois oftentreated as a digitally updated versionof the conceptual art that emerged inthe mid 60srsquo (p 138) rather than aqualitatively new discipline

Certain kinds of technology crop upin a number of chapters The predict-ably unpredictable functionality ofGoogle and Open Source are clearfavourites as opposed to the logicaland the corporate There are also anumber of artists that are referencedregularly These include John Cageand Sol Le Witt both for theirperformativity and immaterialism

As well as works being on show atRunmeorg the book also summarisesthirty two software art projects Theworks include Douwe OsingarsquoslsquoGoogle Talkrsquo (p 392) that generates

poetry from an initial keyword PeterLuiningrsquos (p 354) lsquoWindowrsquo is literallythat a transparent window thatcaricatures the graphical user interfaceversion because you can see through itIn similar ways many of the lsquosoftwareculturersquo works are witty and selfreferential including a thank you toJakob Nielsen

From the more formalist wingBoris Kopeinigrsquos TMP (p 370) is aseemingly random array of numbersthat fill the screen and change throughsome hidden functionality There arealso some good works that bridge thevideo and computer arts such as AmyAlexanderrsquos lsquoExtreme Whitespacersquo (p362) Performativity is also addressedwith live coding where laptops areused in live performances (Cox et al p170)

This book is testament to a new anddynamic community that has a uniquetake on art and software It will beinteresting to see how the communitymatures and begins to influencesoftware culture and art On the downside there is sometimes little concernfor the audience reception of the workOccasionally it seems as though thecommunity is the audience and thepractitioners are happy with this Thissituation however is untenable if theirinterventions are to a have widerimpact on art software and society

Edited by John Knight

practice with an eye on currentresearch and pertinent philosophicalgroundwork At nearly four hundredpages it is comprehensive without anypadding The core of the book is itsunderstandable descriptions ofmethods These provide valuableprofessional guidance and makeHuman Factors Methods for DesignMaking Systems Human-Centred aninvaluable reference work

Read_Me Software Art and CulturesOlga Goriunova and Alexei Shulgin[eds]Digital Aesthetics Research CentreUniversity of Aarhus 2004397 pages paperback illustrated bampwISBN 8-7988-4404-0University of Aarhus price pound2200

This is a flawless book that will beprovocative to anyone interested intechnology design and society Thebook starts by asking the questionwhat is a network The answer iscommonsense networks compriselsquonodes ties and flowsrsquo (p 26) Theauthor then brings together a numberof politicaltheoretical strands includ-ing globalisation post-Fordism theinformation society post-industrialismand post-modernism These he arguesare the precursors of the networksociety but the present is more than

The Network Society (Key Concepts)Darin BarneyPolity Press 2004198 pages paperback bampwISBN 0-7456-2669-6Polity Press price pound1499

26 Interfaces 65 bull Winter 2005

the sum of the past Drawing on thework of Manuel Castells in The Rise ofThe Network Society Barney points tothe unique qualities of the age (pp 25ndash34)

In Castellsrsquos formulationldquothe network society hellip ismade up of networks ofproduction power andexperience which con-struct a culture ofvirtuality in the globalflows that transcend timeand spacerdquo (Castells 1998370)

Well indeed and Castells loomslarge in the book and especially hisassertion that society is increasinglylsquoinformationalrsquo (p 28) and lsquoglobalisedrsquo(p 28) This means that power andconflict emanate from access to thenetwork (p 30) and creates a tensionbetween lsquoplacelessnessrsquo (p 31) andpeoplersquos need for lsquorootednessrsquo Lastlyhuman activity is expanded acrossborders and time zones in the networksociety These are all useful pointers towhere things are going and what wecould be designing

The first section looks at networktechnology Here Barney departs fromCastells and critiques instrumentalistsubstantivist and social constructivisttheories of technology and offers alsquocomposite viewrsquo (p 42) This approachsees technology as neither entirelydeterministic nor neutral but insteadmutable in the hands of humanagency

Barney considers the essence ofnetwork technology and notes how itembeds lsquoinstrumental rationalityrsquowithin seemingly neutral tools He alsopoints out some of the positive aspectsof networks in facilitating two-waycommunication localisation and lsquothereconstitution of local identity inter-ests and powerrsquo (p 47) In addition asopen systems networks provide anarena for contesting values andopportunities unavailable in the past

Network technology is alsocontextualised with issues in designsituation and use The author looks toAndrew Feenberg Langdon Winner(p 49) and Lawrence Lessig (p 51)These thinkers make similar points toHarvey Molotch and in essence theysuggest that design fixes value andaffordances for its users Converselyvalue and affordances are not solely

within the province of the designerDesign is constrained and influencedby external agencies These influencesare wide and encompass everythingfrom the law to methods of produc-tion Winner offers a well knownexample of how design can fix apolitical value through creatingconstraints and affordances for users

New Yorkrsquos Long Island highwayoverpasses were lsquodeliberately designedby Robert Moses so as to be too low toallow passage beneath them by publicbuses This design decision was also apolitical decision and the technicalarrangement it put in place was also apolitical arrangement hellip low over-passes effectively denied poor peopleand racial minorities hellip access to thepublic park and beachesrsquo (p 50)

The character of network technol-ogy is then described in terms oflsquotimendashspace compressionrsquo (p 61) andlsquodeterritorialisationrsquo (p 62) In effectthis means increasingly scattered andinterlinked methods of communica-tion production and consumptionacross time and distance Emblematicof the network society is the Internetand the author notes that lsquonever hasthere been a mass communicationsystem that seems so little contained orconstrained by territorial expansersquo (p62) Finally decentralisation andcontrol as well as interactivity andcustomisation are considered asunique features of the technology

The interpretative focus of thechapter is perhaps the bookrsquos onlyweakness By giving more weight tothe influence of digital networks onconsumption Barney could havebrought the issue much more alive Forexample in the rise of AmazoneBaytrade text messaging and even cheapair travel the matrix of human andtechnological networks is tangiblypresent

The next section concerns thenetwork economy This takes ineverything from enterprise and workto the changing nature of propertyThe history begins with the formula-tion of an information economy in the1960s and the liberalisation of thetelecommunications sector in the UKand US This materialist approach isrewarding Barney shows how politi-cal economic and technologicalexpediency has produced fundamentalchange for better and worse

The last two chapters concernpolitics and identity Both are influ-enced by a collapse of legitimacy of theold increasing fragmentation and newnetworks This is brought into thecontext of the rise of globalisation andthe changing role of enterprise and thestate The lsquostatersquos apparent crisis ofsovereigntyrsquo (p 114) is the authorargues a result of deterritorialisationalthough he surveys alternativeinterpretations of the geo-politicalmap

The network society is both spurand brake on political involvementand the author is ambivalent whetherthe changes it brings about are good orbad He notes the rise of new(transnational) opposition movementsat the same time as the hegemony ofthe old (national) media Thesedevelopments are contained within alsquonew politicsrsquo that is highly networkedand symbolic The author also suggeststhat identity is an increasingly impor-tant question in the face of thedelegitimising of organisations Thechapter begins with a quote fromCastells (p 145)

ldquoIn a world of global flowsof wealth power andimages the search foridentity collective orindividual ascribed orconstructed becomes thefundamental source ofsocial meaning hellip Identityis becoming the main andsometimes the only sourceof meaning in a historicalperiod characterized bywidespread destructuringof organisations helliprdquo(Castells 19963)

Drawing on the work of SherryTurkle the mutability of identity isdiscussed and the chapter concludesby looking at community AvoidingCastellsrsquos positive reading of thesituation the author is more concernedabout whether the network society isreal or is just a useful focus for under-standing the world we live in (p 181)We might broaden that focus to thinkabout how the network society influ-ences the way we design and theproducts and services we help tocreate

John KnightJohnknightuceacuk

27Interfaces 40 bull Autumn1999C

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(Tel

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17)

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org

uk

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tish

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orm

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4ndash20

05 P

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bcs

-hci

org

uk

Interfaces is published quarterly by the British HCI Group copy 2005 The British HCI Group (unless indicated otherwise) The opinions expressed represent thepersonal views of the authors and are not the official views of their companies nor of the British HCI Group unless specifically stated

Quarter page pound135Half page pound240Full page pound44520 supplement for cover or

inside cover pages

Discounts given to corporate memberseducational institutions and charities

Special rates for job advertisementsLoose inserts pound175 + weight allowance if over

10g

ADVERTISING RATES ndash to advertise contact the editorJob advertising also accepted for UsabilityNewscom at thesame rates as for quarter-page ad in Interfaces Book bothfor a 20 discount Contact Andy Dearden CommunicationsChair British HCI Group0114 225 2916 oramdeardenshuacuk for further details

The British HCI Group is served by Sub-groups comprising representatives from a broad range of academic and industrial centres of HCIinterest The Sub-groups are committed to promoting the education and practice of HCI and to supporting HCI people in industry and academiaFor contact details of the persons in each Sub-group please select from the following

Officers and Sub-groups

CHAIRS AND OFFICERS GROUPChair Russell BealeVice Chair Catriona CampbellEx-Chair Gilbert CocktonTreasurer Ian BenestSecretary Linda LittleCommunications Sub-group ChairAndy DeardenEducation amp Practice Sub-group ChairWilliam WongEvents Sub-group Chair Peter Wild

Anxo Cejeiro RoibasMembership Sub-group ChairAdrian WilliamsonChair of Student RepresentativesCatherine Kenny

Communications Sub-groupChair Andy Dearden

Interfaces magazine editor Laura Cowen

PR amp Marketing Nico McDonaldCatriona Campbell Nick Bryan-KinnsAmir Naghsh (webmaster)

UsabilityNewsProject Director Dave ClarkeEditor Ann Light

Website listserv and online servicesJesmond Allen Gerred Blyth

Research Sub-groupChair Dianne Murray

Alan Dix Dale Richards

Events Sub-groupChair Peter Wild

Conference Planning Fintan Culwin

European ConferenceLiaison amp Planning vacant

HCI2005 Chair Tom McEwan

HCI2004 Chair Janet Finlay

Meetings Officers Colin VentersAnxo Cereijo Roibaacutes

Fausto J Sainz Salces (SR)

Education amp Practice Sub-groupChair William Wong

HCI Accreditation Scheme Jonathan Earthy

Alan Dix Barbara McManus

Membership Sub-groupChair Adrian Williamson

IndiaChina Liaison Andy Smith

Organisational Liaison Dave England

SIGHCHI and IFIP Liaison Gilbert Cockton

BCS Liaison Barbara McManus

Regional Liaison Daniel Cunliffe

British HCI Group committee members (alphabetical listing)

Jesmond Allen bull tel 01179 020301 bull mob 09731 731757 bull jesmondjesmondocouk

Russell Beale bull University of Birmingham bull tel 0121 414 3729 bull fax 0121 414 4281 bull RBealecsbhamacuk

Ian Benest bull University of York bull tel 01904 432736 bull fax 01904 432767 bull ianbenestcsyorkacuk

Gerred Blyth bull Amberlight Ltd bull tel 0870 7399900 bull gerredamber-lightcouk

Nick Bradley bull University of Strathclyde bull tel 0141 548 3524 bull fax 0141 552 5330NickBradleycisstrathacuk

Nick Bryan-Kinns bull Queen Mary University bull tel 020 7882 7845 bull nickbkdcsqmulacuk

Sandra Cairncross bull Napier University bull tel 0131 455 2724 bull SCairncrossnapieracuk

Catriona Campbell bull The Usability Company bull tel 0207 843 6702 bull fax 0207 843 6701catrionatheusabilitycompanycom

Dave Clarke bull Visualize Software Ltd bull tel 07710 481863 bull fax 01543 270409 bull davevisualizeukcom

Gilbert Cockton bull University of Sunderland bull tel 0191 515 3394 bull fax 0191 515 2781GilbertCocktonsunderlandacuk

Laura Cowen bull IBM Hursley bull laurajcowenyahoocouk

Fintan Culwin bull South Bank University bull tel 020 7815 7434 bull fax 020 7815 7499 bull fintansbuacuk

Daniel Cunliffe bull University of Glamorgan bull tel 01443 483694 bull fax 01443 482715 bull djcunlifglamacuk

Andy Dearden bull Sheffield Hallam University bull tel 0114 225 2916 bull fax 0114 225 3161amdeardenshuacuk

Alan Dix bull Lancaster University bull tel 07887 743446 bull fax 01524 510492 bull alanhcibookcom

Jonathan Earthy bull Lloydrsquos Register bull tel 020 7423 1422 bull fax 020 7423 2304 bull jonathanearthylrorg

Dave England bull Liverpool John Moores University bull tel 0151 231 2271 bull fax 0151 207 4594denglandlivjmacuk

Janet Finlay bull Leeds Metropolitan University bull tel 0113 283 2600 (ext 5158) bull fax 0113 283 3182JFinlaylmuacuk

Martha Hause bull mlhausedslpipexcom

Catherine Kenny bull Northumbria University bull tel 0191 243 7244 bull fax 0191 227 4713 bull ckennyunnacuk

Ann Light bull tel 07947 072300 bull fax 020 8241 5677 bull annlcogssusxacuk

Linda Little bull Northumbria University bull tel 0191 243 7250 bull fax 0191 227 4713 bull llittleunnacuk

Nico McDonald bull Design Agenda bull tel 07973 377897 bull fax 07976 650257 bull nicodesign-agendaorguk

Tom McEwan bull Napier University bull tel 0131 455 2793 bull fax 0131 455 2727 bull tmcewannapieracuk

Barbara McManus bull University of Central Lancashire bull tel 01772 893288 bull fax 01772 892913bmcmanusuclanacuk

Dianne Murray bull tel 0208 943 3784 bull fax 0208 943 3377 bull diannesoicityacuk

Amir M Naghsh bull Sheffield Hallam University bull tel 0114 225 3195 bull ANaghshshuacuk

Dale Richards bull QinetiQ Ltd FST bull tel 01252 393896 bull fax 01252 392720 bull drichardsqinetiqcom

Anxo Cejeiro Roibaacutes bull University of Brighton bull tel 01273 642458 bull fax 01273 642405acroibasbtonacuk

Fausto J Sainz Salces bull Liverpool John Moores University bull tel 0151 231 2082 bull fax 0151207 4594cmsfsainlivjmacuk

Andy Smith bull Thames Valley University bull tel 01753 697565 bull fax 01753 697750 bull andysmithtvuacuk

Colin Venters bull University of Manchester bull tel 0161 275 1384 bull cventersncessacuk

Robert Ward bull rdwardhudacuk

Peter Wild bull University of Bath bull tel 07779 330 554 bull fax 01225 386131 bull peterjwildgmailcom

Adrian Williamson bull Graham Technology plc bull tel 0141 533 4000 bull AdrianWilliamsongtnetcom

William Wong bull Middlesex University bull tel 0208 411 5000 bull fax 0208 411 5215 bull wwongmdxacuk

KEYBold entries indicate members of the Chairs and Officers GroupSR student representative

Editor Interacting with ComputersDianne Murray

Interfaces magazineEditor Laura CowenBooks Editor Sandra CairncrossMyPhd Editor Martha HauseProfile Editor Alan DixProduction Editor Fiona Dix

Relevant URLsBritish HCI Group wwwbcs-hciorgukUsabilityNews wwwusabilitynewscomHCI2005 wwwhci2005org

BCS ContactsSue Tueton (Membership) hcibcsorguk+44(0) 1793 417416

The British Computer Society1 Sanford Street Swindon SN1 1HJ UKTel +44(0) 1793 417417Fax +44(0) 1793 480270Email hcibcsorguk

  • Interfaces 65
    • View from the Membership Chair
    • Editorial
    • Deflections You canrsquot burst seams if no-one will wear the clothes
    • Ambient technologies
    • The brain and the web A quick backup in case of accidents
    • Past present and a virtual future Treating phobias with exposure therapy
    • My PhD Social Networks in e-Learning
    • Memorability and security of passwords
    • Experiencing design Tools of the trade
    • RAE response
    • Aspects of HCI2005
    • HCI2005
      • A PhD studentrsquos reflection
      • The Fringe
        • Scotland overrun with micehellip
        • Weapons of Maths Construction
          • HCI and the Older Population workshop (two views)
          • The Purple Press
            • Interfaces Reviews
            • British HCI Group committee members

5Interfaces 65 bull Winter 2005

Ambient technologies Russell Beale

Russell Beale leads theAdvanced Interaction Groupin the School of ComputerScience at the University ofBirmingham His researchfocus is on using intelligenceto support user interactionBefore returning full time toacademia and research in2003 he co-founded ran orworked for various internet-related companies

Ambience is the new black As the child of ubiquitouscomputing and artificial intelligence it inherits a strongtradition of innovation and discovery and some darkerfamily secrets of over-hype and public disenchantmentAmbient technologies offer us the vision of quietly intelligentsystems understanding our needs and requirements andunobtrusively offering us support and technological enhance-ment whenever and wherever we need it

For many different researchers ambient technology meansdifferent things For me itrsquos a term that encompasses a lotbut the provision of appropriate subtle technical support ineveryday activities is central to it For this there has to be adeep technical infrastructure of distributed computing accessand security controls wireless communication of numeroussorts device discovery and resource management with theadded frisson of charging models and e-commerce systemsthat could be overlaid to provide a commercially interestingangle And hidden the ghost in the machine is the necessaryAI to understand and infer to filter and choose to directand support allowing the environment to play an active rolein supporting the user Itrsquos not about direct manipulation anylonger itrsquos about subtle facilitation

One of the appealing characteristics of ambient intelli-gence is that it doesnrsquot have to make the exaggerated claimsof its parents It requires only appropriate intelligence ratherthan artificial intelligence to perform remarkable feats ofsupport By this I mean that relatively simple AI ap-proaches can be used to give quantum leaps forward insupport and system understanding In a similar way net-working a variety of common-or-garden technologies allowsthem to provide a reasonable imitation of pervasiveness andallows them to support users in many different situations

For example wersquove recently been working on supportingsocial interaction using smartphones The aim is to helppeople interact better with each other not with the underly-ing technologies We have developed a number of different

systems ranging from dating services and joke-telling overBluetooth to public display spaces with general news viewsand comment which can be interacted with using SMS andWAP as well as WIFI PDA and laptops

Systems run on mobile phones on PDA screens appear-ing in public spaces on peoplersquos doors on their web pagesand in their pockets And all this is done with existingtechnologies that most users have access to in their homesoffices and personally In general they didnrsquot really need asmartphone ndash any standard one would do Nothing new orwhizzy has had to be invented and the AI used has notbeen particularly clever But it provides summaries of thenews shows which topics people like to chat about matchesup the lovelorn and the randy provides gossip and informalchat ndash and all of these help to improve group cohesivenessincrease conversation and generally support the engagementof people with each other

If ambient technologies can avoid the hype then they maybecome the next frontier for really interesting HCI researchWell not HCI more HHIMT ndash humanndashhuman interactionmediated by technologies But maybe thatrsquos hype too

Call for Abstracts

International Design and Engagability Conference 2006Idec 3 will bring together artists designers researchers and organisations

that focus on providing accessible usable and engaging products and services

bull Interactive artsbull Performancebull Product Designbull Industrial designbull Visual Communicationbull Aestheticsbull Three Dimensional Designbull Gamesbull E-commercebull E-healthbull Mobile Computingbull Mobile Mediabull Public displays and Kiosks

Email submissions to johnknightuceacukby 22 December 2005

Long Papers250 word abstract

Short Papers250 word abstract

Posters250 word description

Interactive Experiences250 word description

bull Locative mediabull Intranets Extranets and the

Internetbull Humanndashcomputer Interactionbull Location-based servicesbull New media and the Webbull Rich and virtual environ-

mentsbull Value sensitive design and

ethicsbull Virtual and augmented reality

Themes Submissions

6 Interfaces 65 bull Winter 2005

Some years ago I did some back of the envelope calculations onwhat it would take to store an audio-visual record of yourcomplete life experiences [1] The figure was surprisingly smalla mere 300 MB per year Furthermore given that storage ca-pacity is currently doubling approximately every 18 monthsand extrapolating (not totally unreasonably) the space requiredfor this is decreasing rapidly For a baby born today by thetime they are 70 their complete life experiences will take nomore than a grain of dust to store ndash sneeze and its gone

Of course this is about recording video and audio that comeinto the body ndash what about what is inside our heads

Our brains contain about 20 billion neurons each connectedto between 1000 and 10000 others It is commonly assumedthat our long-term memories are stored in this configurationboth what is connected to what and the strength of thosesynaptic connections [2]

If this is the case we can calculate the maximum informa-tion content of the human brain One way to envisage this is asan advanced brain scanner that records the exact configurationof our neurons and synapses at a moment in time ndash how muchmemory would it take to store this

For each neuron we would need to know physically whereit is but these xyz coordinates for each neuron turn out to bethe least of the memory requirements needing a mere 90 bitsto give us a one in a billion accuracy for each coordinate Thatis about 120 MB for all the neurons

The main information is held as noted in what is con-nected to what To record this digitally we would need tohave for each of the 5000 synapses of each neuron a lsquoserialnumberrsquo for the neuron it connects to and a strength Given 20billion neurons this serial number would need to be 35 bitsand so if we store the synapse strength using 5 bits(0ndash31) this means 40 bits or 5 bytes per synapse so 25000bytes per neuron and 500 thousand billion bytes for the wholebrain state

That is the information capacity of the brain is approxi-mately 500 terabytes or half a petabyte

It is hard to envisage what half a petabyte is like in terms ofinformation capacity One comparison would be with a booksThe Bible (a big book) takes about 45 MB to store so ourbrainrsquos capacity is equivalent to a billion bibles about thenumber that stacked floor to ceiling would fill a medium-sized church

For a more computational comparison the Internet Archiveproject (wwwarchiveorgaboutaboutphp ) stores dumps ofthe Web donated by Alexareg (wwwalexacom) an internetrecommender and search company These dumps are used forthe lsquoWayback Machinersquo (wwwarchiveorgwebwebphp )which enables you to visit lsquooldrsquo websites [3] The current datacomprises about 100 terabytes of compressed data Theuncompressed size is not quoted on the archiveorg web sitebut assuming a compression factor of around 30 and alsonoting that the dump will not be complete we can see thecurrent web has a similar level of information capacity (butmore in lsquodatarsquo and less in link interconnections) as the brain

As an alternative way to lsquosizersquo the web consider thatGoogletrade currently (August 2005) indexes about 8 billion pages

assuming this is perhaps half the total accessible pages andthat each Web page including images averages 40KB [4] weget 640 terabytes just over half a petabyte

This is not to say the web is brain-like (although it has somesuch features) nor that the web in any way emulates the brainbut sheer information capacity is clearly not the defining fea-ture of the human brain

In order to store data such as movies the Internet Archiveproject has designed a low-cost large-scale storage unit calledthe Petabox [5] Large 19 inch racks store 100 terabytes of dataeach so that 5 tall racks or 10 smaller filing-cabinet-sized rackswould store the 500 terabytes of our brain In principle if youhad a brain scanner that could map our neuron connections wecould store these in a small machine room hellip then perhapsthrough nano-technology one could restore the patterns like abrowser back button after a bad day hellip

If such far-fetched technology could exist it would meanpeople could effectively lsquoforkrsquo their lives have multiple streamsof memory that share beginnings but have different experi-ences thereafter time-sharing the body hellip sounds like goodscience fiction

Our brains are not just passive stores of information butactively changing Discussions of the power of the massiveparallelism of the brainrsquos thinking compared with the blindinglyfast but blinkeredly sequential single track of electronic com-putation is now passeacute However having noted that the infor-mation capacity of the brain is not that great what about thecomputational capacity ndash how does it rate

At a simplified level each neuronrsquos level of activation isdetermined by pulses generated at the (1000 to 10000) synapsesconnected to it Some have a positive excitatory effect someare inhibitory A crude model simply adds the weighted sumand lsquofiresrsquo the neuron if the sum exceeds a value The rate ofthis activity the lsquoclock periodrsquo of the human brain is approxi-mately 100Hz ndash very slow compared to the GHz of even ahome PC but of course this happens simultaneously for all 10billion neurons

If we think of the adding of the weighted synaptic value as asingle neural operation (nuop) then each neuron has approxi-mately 5000 nuops per cycle that is one mega-nuop per sec-ond In total the 20 billion neurons in the brain perform 10peta-nuops per second

Now a nuop is not very complicated a small multiplicationand an addition so a 1 GHz PC could manage perhaps toemulate 100 million nuops per second Connected to the Internetat any moment there are easily 100 million such PCs that is acombined computation power of 10000 million million nuopsec hellip that is 10 peta-nuops hellip hmm

Again one should not read too much into this the level ofinterconnectivity of those 100 million PCs is far weaker thanour 20 billion neurons good for lots of local computation (howmany copies of Internet Explorer) but poorer at producingsynchronised activity except where it is centrally orchestratedas in a webcast In our brain each neuron is influenced by 5000others 100 times a second If we imagined trying to emulatethis using those PCs each would require 10MB per second ofdata flowing in and out (and in fact several times that for

The brain and the webA quick backup in case of accidents

7Interfaces 65 bull Winter 2005

routing information) but more significantly the speed of lightmeans that latencies on a global lsquobrainrsquo would limit it to nomore than 10 cycles per second

For an electronic computer to have computational powereven approaching the human brain it would need those 10million PCsrsquo computation much more closely situated hellip per-haps Bejing in a few years time hellip or even Japan

And talking of Japan hellipLetrsquos recap the computation of the brain is about 10 peta-

nuopsec The speed of supercomputers is usually measuredin flops floating-point operations per second A nuop is actu-ally a lot simpler than a floating-point operation but of courseour brains do lots of nuops However supercomputers arecatching up The fastest supercomputer today is IBMrsquos BlueGene computer hitting a cool 1368 tera-flops still a couple oforders of magnitude slower than the 10 peta-nuop brain butJapan has recently announced it is building a newsupercomputer to come online in March 2011 How fast Guesshellip yoursquore right ndash 10 peta-flops [6]

Philosophers of mind and identity have long debatedwhether our sense of mind personhood or consciousness areintrinsic to our biological nature or whether a computer sys-tem emulating the brain would have the same sense of con-sciousness as an emergent property of its complexity [7] hellip weare nearing the point when this may become an empiricallytestable issue

Of course this does not mean that the web or a new super-computer in some way is like or equal to the human mindWhat it does mean is that the specialness of the human brain isnot because of simple capacity or speed If size were all thatmatters in cognition we have already been beaten by our owncreations Really the specialness of our minds is in their organi-sation and the things that make us human beyond simpleinformation compassion pain heroism joy ndash we are indeedfearfully and wonderfully made

notes and references1 A Dix (2002) the ultimate interface and the sums of life Interfaces issue 50

Spring 2002 p 16 httpwwwhcibookcomalanpapersdust2002

2 There is some debate whether the glial cells powerhouses for the neuronsthemselves are part of the brainrsquos memory process These are about 10 timesmore numerous than neurons but do not have a similar level of intercon-nection so would not add significantly to the total capacity

On the other side it is certainly the case that neurons do not operate totallyindependently but instead are in larger loosely defined assemblies This isimportant if one neuron or one synapse breaks we do not lose anyidentifiable item of memory instead the memory structure is moreredundantly stored This means that the actual information capacity isprobably several orders of magnitude smaller than the 05 petabyteestimate

3 The Internet Archive was founded in order to preserve digital repositoriesin the same way as a traditional historical archive preserves documents andartefacts As well as the web itself the project is producing archives of audioand video materials httpwwwarchiveorg

4 My own lsquopapersrsquo directory contains approx 180 html files comprising 23MB and a further 800 files (jpeg gif pdf etc) totalling a further 73 MB of

which the images are about 47 MB That is an average of around 13KB ofhtml text per web page and a further 27KB of images and nearly 400KB ofadditional material Looking just at a web page including images this isabout 40KB per page

5 The Petabox was designed for the Internet Archive project particularly asthe archive expanded into audio-visual materials A spin-off companyCapricorn Technologies is also selling Petabox products commerciallyhttpwwwarchiveorgwebpetaboxphp

6 The Guardian Tuesday July 26 2005 p 3 lsquoHow 10 quadrillion sums asecond will make computer the worldrsquos fastestrsquo Justin McCurryhttpwwwguardiancoukinternationalstory0153600600html

7 See John Searlersquos The Mystery of Consciousness for an overview of severalpositions on the relationship between brain and consciousness although dobeware ndash Searle is better at noticing the weaknesses in other peoplersquosarguments than his own Whilst there is little stomach in modern philoso-phy for non-corporeal mindsoulspirit as part of theoretical accounts ofconsciousness some do look at quantum effects to explain some of theamazing qualities of the human mind For example Penrose postulateswhether the tiny cytoskeletons within cells have a role If this were the caseand superimposed quantum states were a significant issue in the brainrsquosoperation the figures in this article would have to be multiplied enor-mously or maybe infinitely

However the broader tendency is to assume that our consciousness is aproperty of the more traditionally understood biological activity of neuronsSome such as Dennett would expect that a simulation of the brain wouldhave the same level of consciousness as a living brain However it could besaid that Dennett sees our experiences of consciousness and being as a kindof misapprehension or misinterpretation anyway Searle himself argues thata non-biological mind would be different hellip but the arguments end inmutually refererential cycles At heart is the issue of lsquoqualiarsquo the actuallsquofeltnessrsquo of things rather than the computational responses we have tostimuli

8 For web links related to this article httpwwwhcibookcomalanpapersbrain-and-web-2005

Alan Dix

Alan DixLancaster Universityalanhcibookcom

Alan Dix is Professor ofComputing at LancasterUniversity As well as co-writing a well known textbookin HCI he is interested andhas worked in most areas ofHCI many areas of computinghellip and anything else he hasnoticed along the way His firstlove is mathematics butnowadays hersquos more likely tobe found considering thedesign of ubiquitous technol-ogy and situated displayspondering the cognition of

creativity discussing the relationship between arts and technol-ogy or hacking the odd intelligent internet tool

8 Interfaces 65 bull Winter 2005

Exposure therapy is considered to be the treatment of choice tocure specific phobias a condition that affects approximately10 of US population at some point in their life (DSM-IV1994) However only 15 of suffers seek this treatment whenit is administered in vivo (in a real-life situation) This articledescribes a history of exposure therapy as well as the intro-duction of virtual reality as the new medium of an old tech-nique Short and long-term efficacy results are described alongwith limitations of the two mediums

What is a phobiaDSM-IV states that the lsquoessential feature of a Specific Phobia ismarked and persistent fear of clearly discernible circumscribedobjects or situationsrsquo (p 405) These fears can take the form ofan aversion to animals types of environments blood injuryand injections or certain situations eg flying the results ofwhich can lead to anxiety attacks and avoidance of the fearedstimulus It is estimated that approximately 10ndash113 of citi-zens in the US develop a specific phobia at some point in theirlife (Magee Eaton Wittchen McGonale amp Kessler 1996 DSM-IV 1994)

Is there a treatmentThe most widely researched and proven treatment of a spe-cific phobia is exposure therapy (Marks 1987 Ost 1989) Theprocess involves repeated progressive exposure to an anxietyproducing stimulus until the patient is able to stand next to oreven touch the feared object for example a person who isafraid of spiders would be placed at the opposite end of a roomto a caged spider and instructed to move closer in stages

Even though the patients are treated in vivo exposuretherapy has been shown to work for many phobia types in-cluding claustrophobia (Speltz amp Bernstein 1979) spider pho-bia (Miltenberger Wright amp Fuqua 1986) and agoraphobia(Hafner amp Ross 1983) The procedure can last for a period ofdays weeks or even months but has also shown success whenphobic patients receive as little as one three-hour exposuresession (Ost 1996) In fact Ost (1996) found in a one-yearfollow up study that 70 to 90 of patients still showedlsquoclinically significant improvementrsquo (p 713)

Despite the success of in vivo exposure therapy less than15 of all sufferers request treatment (Argas Sylvester ampOliveau 1969 Magee et al 1996) But why is this when thesuccess rate is so high One possible explanation is that pa-tients may be too afraid of their feared object or environmentto contemplate being exposed to it in reality 25 of patientswho start in vivo exposure therapy drop out of the treatmentfor the above reason (Marks 1992)

Second there is an issue of confidentiality Patients withacrophobia or claustrophobia when treated in vivo have to beexposed to public environments where people can see thembeing treated Thirdly the cost of in vivo exposure can beexpensive Attempting to cure a fear of flying in vivo can accu-mulate many costs and problems for the therapist HodgesRothbaum Watson Kessler amp Opdyke (1996) detailed howgetting to an airport renting a jet and supervising the therapycan be an expensive time-consuming task

Virtual reality a new medium for an oldtechniqueVirtual reality (VR) is not a new technology it was first devel-oped by Sutherland (1968) who showed how three-dimen-sional images could be presented through a head mounteddevice However due to the previously high costs it is onlywithin the last decade that VR has been widely availableWhen applied to exposure therapy the only aspect that changesfrom in vivo is that patients lsquoexperiencersquo their dreaded stimulithrough a VR system

According to Emmelkamp et al (2002) there are many ad-vantages to using VR that solve the problems associated withexposure in vivo For certain phobias (eg fear of flying) theone-off cost of buying a VR system is cheaper than physicallytaking each patient to the airport and arranging the flight Italso addresses the problems of confidentiality and patient drop-out because they are treated in a virtual world where theobjects and locations arenrsquot real

This however is the first hurdle that virtual reality expo-sure therapy (VRET) needs to overcome If a patient knowsthat the objects in their feared environment are not real butvirtual they should be able to encounter them without anyanxiety making the whole process obsolete Only if VR pro-duces responses in the patient can it be considered a viabletechnique to treat phobias

Can VR elicit responses in the patientIf VR is to be used as a treatment for phobias then it must beable to elicit a response from phobic patients Botella et al(1998) report the findings of a case study involving a 43-year-old female with severe claustrophobia The patient receivedeight 45-minute sessions of VRET during which she was askedto report her anxiety level every five minutes using the Subjec-tive Units of Discomfort Scalersquo (SUDS see Wolpe 1969) Ahigh rating on this scale in the first session demonstrated thepatientrsquos adverse reaction to the virtual environment (VE)which persisted till the sixth session Similar case study find-ings have been reported by Carlin Hoffman amp Weghorst (1997)and Wald amp Taylor (2000)

The finding that patients are subjectively affected by VR isan important one but do they also produce physiological re-sponses to the medium For VRET to be assessed objectivelyphysiological data is vital Jang et al (2002) found that even fornon-phobic patients being placed in stressful virtual environ-ments (VEs) can cause changes in skin resistance skin tem-perature and heart rate In a similar study Meehan InskoWhitton amp Brooks (2002) used traumatic VEs to assess thephysiological measures of presence (the sense of actually be-ing in the virtual world) They were able to show that theabove measures can be used as lsquoreliable valid multi-levelsensitive and objective measures of presencersquo for VEs (p 650)It can therefore be assumed that exposure therapy using VR isplausible

Is VRET effectiveNevertheless just because VR can produce both subjective andobjective responses doesnrsquot guarantee it will be an effective

Past present and a virtual futureTreating phobias with exposure therapy

9Interfaces 65 bull Winter 2005

treatment Several case studies including the ones mentionedabove have attempted to prove that it does Botella et al (1998)showed that VRET was sufficient to reduce their patientrsquosclaustrophobia Carlin et al (1997) did the same with spiderphobia in 3 weeks single cases of acrophobia and fears ofdriving and flying have also been treated using the technique(Rothbaum et al 1995 Wald amp Taylor 2000 North amp North1997 respectively) In all cases after treatment patientsrsquo anxi-ety to their feared stimulus had reduced to within normalnon-phobic levels

Garcia-Palacios et al (2002) attempted to add weight tothese findings by employing an experimental design whichincluded a waiting list control group Twenty-three spider-phobic participants were assigned to either the VRET condi-tion or placed on a waiting list (control condition) Participantscompleted several measures both before and after treatmentincluding a fear of spiders questionnaire and a behaviouralavoidance test (BAT) No differences were found between thetwo conditions for pre-treatment scores however 83 of par-ticipants in the treatment condition showed clinically signifi-cant improvement after VRET None of the waiting list condi-tion achieved the same feat

Hoffman Garcia-Palacios Carlin amp Botella (2003) also foundthat VRET significantly improved participantsrsquo fears of spideron both subjective and objective measures as well as beingmore effective than a waiting list condition Similar resultshave been shown in participants suffering from acrophobia(Emmelkamp et al 2002 Krijn Emmelkamp Biemond Wildede Ligny Schuemie amp van der Mast 2004)

In terms of the long-term benefits several studies havereported the effects of treatment persisting for up to 6 months(Botella et al 1998 Emmelkamp et al 2002 Krijn et al 2004)Botella Osma Garcia-Palacios Quero amp Banos (2004) furtheredthese findings showing that the effects of VRET for fear offlying remained after one year The most conclusive resulthowever came from Weiderhold amp Weiderhold (2003) whoshowed that 100 of patients in one VR condition and 80 inanother had still not relapsed after 3 years Only 10 in theimaginary exposure therapy (where patients simply have toimagine that feared object) showed the same

Virtual reality vs in vivo exposure therapyThese results empirically support the efficacy of VRET butalmost identical findings have been shown using in vivo expo-sure (eg Speltz amp Bernstein 1979 Hafner amp Ross 1983) Bothare able to treat specific phobias to a very high standard withthe results persisting for many years although in the case ofVRET more research is required to support and strengthen thisclaim

In terms of their effects it appears the two techniques areequally matched However the willingness of people to at-tempt in vivo exposure is very low only 15 in fact (ArgasSylvester amp Oliveau 1969 Magee et al 1996) Garcia-PalaciosHoffman Kwong Tsai amp Botella (2001) assessed which of thetwo procedures participants with a fear of spiders preferredWhen asked to choose between multi-sessions of either in vivoor VR exposure therapy a resounding 81 chose VR Even

when the participants were given the choice between a singlesession in vivo and multi-sessions with VR they again chosethe VR option (89)

These results show that people are more willing to undergoexposure therapy when VR in used as opposed to in vivoexposure indicating that VRET could be the successor for invivo exposure VRET solves the problems associated with lsquotra-ditionalrsquo exposure therapy has just as high success rates andis preferred by the people that need it most phobic patients

However it would be wrong to end this article withoutreporting a few of the problems faced by VRET Primarily VRcan have secondary effects If the images shown to the patientduring VRET donrsquot match their movements there can be visuo-motor aftereffects that cause disorientation uncoordinatedmovements or dizziness (Anstis 1995 Durgin amp Pelah 19981999) Even the smallest of disparities between the two canlead to these effects and when this is combined with theamount of time patients are immersed in a virtual world theaftereffects can accumulate (Jackson 2004)

Secondly the cost of VR is still relatively high putting thetechnology out of reach of the therapists who could make useof it Nonetheless recent research has shown that VR run usinga standalone desktop PC can be as effective as more expensivesystems in treating phobias (Krijn et al 2004)

Conclusions and the futureExposure therapy is considered to be the lsquogolden standardrsquo forthe treatment of phobias yet only 15 of patients are treatedVR over the last few years has been shown to be just aseffective in the treatment of phobias It also appears to havesolved the issues of confidentiality and is preferred to in vivoexposure It isnrsquot however without its own problems Thecriticisms listed above in theory are only temporary As tech-nology advances VR will become more immersive and realleading to scenarios that are indistinguishable from the actualworld this in turn should reduce the reported aftereffects

The future of VRET is bright Recent research has shownhow the inclusion of a real object into the virtual world eg atoy spider for patients to touch or a railing to hold on to canincrease the level of immersion and facilitate treatmentHoffman Garcia-Palacios Carlin Furness amp Botella (2003)showed that coupling real and virtual objects leads to betterprogress than when there was no real object Slater Usoh ampSteed (1995) discussed the influence of walking in a virtualworld concluding that the immersion or presence rating of asystem increases if the patient is allowed to walk through theVE

Over the next few decades the prevalence of VRET is set toincrease As more research supports the already impressiveresults found to date and the progression of technology contin-ues VRET should go from strength to strength

ReferencesAmerican Psychiatric Association (1994) Diagnostic and Statistical Manual of

Mental Disorders (4th ed) Washington DC American PsychiatricAssociation

Chris Jackson

10 Interfaces 65 bull Winter 2005

Anstis S M (1995) Aftereffects from jogging Experimental Brain Research 103476ndash478

Argas S Sylvester D amp Oliveau D (1969) The epidemiology of commonfears and phobia Comprehensive Psychiatry 10 151ndash156

Botella C Banos R M Perpina C Villa H Alcaniz M amp Rey M (1998)Virtual reality treatment of claustrophobia a case report Behaviour Researchand Therapy 36 239ndash246

Botella C Osma J Garcia-Palacios A Quero S amp Banos R M (2004)Treatment of flying phobia using virtual reality Data from a 1-year follow-up using a multiple baseline design Clinical Psychology amp Psychotherapy 11311ndash323

Carlin A S Hoffman H G amp Weghorst S (1997) Virtual reality and tactileaugmentation in the treatment of spider phobia a case report BehaviourResearch and Therapy 35 153ndash158

Durgin F H amp Pelah A (1998) The role of optic flow in visuo-motorrecalibration during running Journal of Physiology 506 111P

Durgin F H amp Pelah A (1999) Visuomotor adaptation without visionExperimental Brain Research 127 12ndash18

Emmelkamp P M G Krijn M Hulsbosch AM de Vries S Schuemie M Jamp van der Mast C A P G (2002) Virtual reality treatment versus exposurein vivo a comparative evaluation in acrophobia Behaviour Research ampTherapy 40 509ndash516

Garcia-Palacios A Hoffman H G Kwong See S Tsai A amp Botella-ArbonaC (2001) Redefining therapeutic success with VR exposure therapyCyberPsychology and Behavior 4 341ndash348

Garcia-Palacios A Hoffman H G Carlin A Furness T A amp Botella-Arbona C (2003) Virtual reality in the treatment of spider phobia Acontrolled study Behaviour Research and Therapy 40 983ndash993

Hafner R J amp Ross M W (1983) Predicting the outcome of behaviour therapyfor agoraphobia Behaviour Research and Therapy 21(4) 375ndash382

Hoffman H G Garcia-Palacios A Carlin A Furness T A amp Botella-Arbona C (2003) Interfaces that heal Coupling real and virtual objects totreat spider phobia International Journal of Humanndashcomputer Interaction 16(2)283ndash300

Hodges L F Rothbaum B O Watson B Kessler G D amp Opdyke D (1996)Virtually conquering fear of flying IEEE Computer Graphics and Applications16 42ndash49

Jackson C (2004) Visuo-motor aftereffect as a function of adaptation durationand speed (Unpublished dissertation)

Jang D P Kim I Y Nam S W Wiederhold B K Wiederhold M D ampKim S I (2002) Analysis of physiological response to two virtualenvironments Driving and flying stimulation CyberPsychology amp Behavior5(1) 11ndash18

Krijn M Emmelkamp PM Biemond R de Wilde de Ligny C SchuemieMJ van der Mast CA (2004) Treatment of acrophobia in virtual realitythe role of immersion and presence Behaviour Research Therapy 42(2) 229ndash239

Magee W J Eaton W W Wittchen H U McGonagle K A Kessler R C(1987) Agoraphobia simple phobia and social phobia in the NationalComorbidity Survey Archives of General Psychiatry 53 159ndash168

Marks I M (1987) Fear phobias and rituals Panic anxiety and their disordersNew York Oxford University Press

Marks I M (1992) Tratamiento de exposision en la agoraphobia y el panico InEcheburua E (ed) Advances en el tratamiento psicologico de los tratornos deansiedad Madrid Piramide

Meehan M Insko B Whitton M Brookes F (2002) Physiological measuresof presence in stressful virtual environments SIGGRAPH 2002 ConferenceProceedings 645ndash652

Miltenberger R G Wright K M amp Fuqua R W (1986) Graduated in vivoexposure with a severe spider phobic Scandinavian Journal of BehaviourTherapy 15(2) 71ndash76

North M M amp North S M (1997) Virtual environments psychotherapy a casestudy of fear of flying disorder Presence Teleoperators amp Virtual Environ-ments 5(4)

Ost L G (1989) One-session treatment for specific phobias Behaviour Researchamp Therapy 27 1ndash7

Ost L G (1996) One-session group treatment for spider phobia BehaviourResearch and Therapy 34 707ndash715

Rothbaum B O Hodges L F Kooper R Opdyke D Williford J S ampNorth M (1995) Virtual reality graded exposure therapy treatment of aacrophobia- A case report Behavior Therapy 26(3) 547ndash554

Slater M Usoh M amp Steed A (1995) Taking Steps The influence of awalking technique on presence in virtual reality ACM Transactions onComputer-Human Interaction 2(3) 201ndash219

Speltz M L amp Bernstein D A (1979) The use of participant modelling forclaustrophobia Journal of Behavior Therapy and Experimental Psychiatry 10(3)251ndash255

Sutherland I (1968) A head-mounted three dimensional display FCCC 33757ndash764

Wald J amp Taylor S (2000) Efficacy of virtual reality exposure therapy to treatdriving phobia a case report Journal of Behavior Therapy and ExperimentalPsychiatry 31(3ndash4) 249ndash257

Weiderhold B K amp Weiderhold M D (2003) Three-year follow up for virtualreality exposure for fear of flying CyberPsychology amp Behavior 6(4) 441ndash445

Wolpe J (1969) The practice of behavior therapy New York Pergamon

Chris JacksonLancaster Universityjackson_27hotmailcom

Chris studied BSc Psychology at theUniversity of York before going on tocomplete an MRes in the Design amp Evalua-tion of Advanced Interactive Systems atLancaster University His research interestsincluded topics from NeuropsychologyPsychopharmocology and HCI Hersquoscurrently applying for research positionswithin universities to learn new skills and

broaden his knowledge with the intention of beginning a PhDwithin the next 3 years

Call for Papers

The First Joint BCSIFIPICSHCI Educatorsrsquo Workshop

HCIEd2006-1 inventivityTeaching theory design and innovation

in HCI

Limerick Ireland23ndash24 March 2006

Workshop to discuss and explore methods and best practice forhelping our students learn about and apply inventive thinkingwhen designing systems visualisations and interaction for humanuse

Important dates

Paper submission Friday 13 January 2006Notification of acceptance Friday 17 February 2006

Final papers due Friday 3 March 2006

httpwwwidculiehcieducators06

11Interfaces 65 bull Winter 2005

Being from the island of Cyprus I have relied on the Internetfor many years to get my outside information During mystudies for a Bachelorrsquos degree I took several e-Learning courseswhich triggered my interest in HCI Design in e-Learning Fur-thermore I am an amateur musician and enjoy the audio as-pect in these environments

The initial stages of my PhD focused on Computer-AssistedLanguage Learning (CALL) Websites The most important as-pect from the data collected and analyzed in these stages wasthe importance of Computer-Mediated Communication (CMC)in e-Learning websites Thus my focus shifted to CMC in e-Learning

The study dealt with issues surrounding social interactionin online learning environments After carrying out a literaturereview on CMC and online social communities I have studiedand evaluated a number of frameworks and models that areused to assess CMC in e-Learning environments Aspects andattributes of CMC that were studied include content cogni-tion social networks discourse and interaction A gap wasidentified in the available methods for assessing the evolutionof social networks in e-Learning environments Hence I havedeveloped FESNeL a Framework for assessing the Evolutionof Social Networks in e-Learning

The FESNeL framework has been developed to allow e-educators and online course instructorsmaintainers to per-form in-depth analyses of the communication patterns of thestudents on their e-Learning courses and to follow their courseprogression FESNeL assesses the social network of the stu-dents over the duration of the course mapping out the changesand evolution of these social structures over time It is usefulfor monitoring the networks and keeping track of their changeswhile investigating how specific course amendments interfacedesign participation in computer-mediated communicationandor conversation topics positively or negatively influencethe dynamics of the online community

When using this framework to assess their e-Learning com-munity e-educators are able to predict how certain actions willaffect their network and can incorporate various methodolo-gies to alter the state of their network FESNeL is a unifiedframework compiled of both qualitative and quantitative meth-ods The four components of FESNeL are

bull Attitudes Towards Thinking and LearningSurvey (ATTLS)

bull Social Network Analysis (SNA)

bull Topic Relation Analysis (TRA)

bull Log Analysis

ATTLSThe ATTLS is used to assess the quality of discourse within acourse by measuring the extent to which a person is a lsquoCon-nected Knowerrsquo (CK) or a lsquoSeparate Knowerrsquo (SK) Differencesin SK and CK scores produce different behaviours during anactual episode of learning and result in different reactions tothat session People with higher CK scores tend to find learn-ing more enjoyable and are often more cooperative congenial

and more willing to build on the ideas of others while thosewith higher SK scores tend to take a more critical and argu-mentative stance to learning Separate knowers look for whatis wrong with other peoplersquos ideas whereas connected knowerslook for why other peoplersquos ideas make sense or how theymight be right since they try to look at things from the otherpersonrsquos point of view and try to understand it rather thanevaluate it

SNASNA is the mapping and measuring of relationships and flowsbetween people groups organizations computers or otherinformationknowledge processing entities It provides both avisual and a mathematical analysis of human relationshipsSNA is used to visualize communicationrelationships be-tween the students study the factors which influence themdraw out implications of the relational data and make recom-mendations to improve communication within the social net-work of students

TRAThe TRA model is a content analysis tool Content analysis isan approach to understanding the processes that participantsengage in as they input messages The tool assists us in under-standing the messages and communication between the learn-ers and how important the discussed topics are for the learn-ers to remain and complete the online course

Log AnalysisLog files are used to track the usersrsquo interactions with thecomputer system they are using Using logs we examine theareas of the website that the students visited the frequency oftheir visits and their patterns of navigation Logs are alsotime-stamped so they can be used to calculate how long a userspends on a particular task or how long a user has lingered in acertain part of the website By carrying out log analysis weinvestigate the studentsrsquo course attendance CMC contributionand course progression retention and advancement

Furthermore the proposed unified framework is currentlybeing applied to a characteristic case study of a CALL courseLarge amounts of data from a course with 55000 students isbeing collected to be analysed and the results will allow forsuggestions for future research The proposed unified frame-work will assist in answering questions like what causes stu-dent retention in online courses and how this can be improvedthrough the interface of the e-Learning course and the use ofCMC applications The final aim of this study is the generaliza-tion of FESNeL so that it is applicable to a wide range of e-Learning courses

Andrew Laghos

My PhDSocial Networks in e-Learning

Andrew LaghosCentre for HCI DesignCity University LondonwwwLaghoscomDr847soicityacuk

12 Interfaces 65 bull Winter 2005

People ndash and their passwords ndash are often seen as the weakest link in any secure system There is a basic conflict in that a passwordought to be easy to remember but at the same time hard to guess There is an assumption that the hardest password to crack is onewhich is composed entirely randomly but that is also likely to be the hardest to remember The main objective of a small experimentwe recently carried out was to verify if that is truly the case and to get some indication of what is the best kind of password

The experiment was carried out via the web and compared the kinds of password shown in Table 1 Memorability of thepasswords was measured by getting people to attempt to recall them after one week Security strength of the passwords wasmeasured by submitting them to a password-cracking program and seeing how long it took to crack them ndash if at all

People were invited to visit a website set up for the experiment (including through an appeal in Interfaces 62) They registered bygiving their email address and then were randomly assigned to one of the above password classes For Classes 1 to 3 they weregiven a password for Classes 3 and 4 they had to choose one themselves In all cases they were asked not to write down theirpassword but to attempt to remember it

Participants then received emails one day later and one week later asking them to return to the website They would then re-enter their password or register the fact that they had forgotten it The purpose of returning after one day was to give theparticipants some practice with their password Therefore if they did not remember it at this stage they were told it again Thus itwas only the results of their second return to the website after a week that was used as a measure of memorability

Strength was measured by setting up a Unix password file using 173 of the passwords and then running the public-domainpassword cracking software John the Ripper (httpwwwopenwallcomjohn) on that file As passwords were cracked the timetaken was recorded

Some passwords were cracked immediately (effectively in less than one second) The last password was successfully cracked at151822 on 20th February 2005 (69 days 22 hours and 2 seconds or 6040802 seconds from the start of the experiment) The softwarewas left running until 095122 on 9th March 2005 At that point 27 passwords had been cracked and it was assumed that no furtherones would be

ResultsThe password website went live in December 2004 Up to 24th March 2005 a total of 246 passwords were collected Thememorability and strength of the password classes are summarised in Figure 1 (overleaf)

DiscussionWe are in the process of writing more detailed publications regarding this experiment ndash and related work we are undertaking

Among other things there is clearly scope to discuss the appropriateness of the methods and the applicability of the resultsHowever we can already draw some useful results As expected random passwords are most secure none of them was crackedHowever it is also not surprising that they were also the hardest to remember a memorability rate of 25 does not seem of anypractical use

Guided Choice was the next most secure class with a high degree of memorability (81) This suggests that the conventionaladvice given to users is appropriate Interestingly though the memorability of these was lower than that for Free Choice (85) sothat there is a price to be paid for security Nonsense passwords are quite secure ndash but with a memorability of only 55 they are notlikely to be practically useful Concatenated Pairs are generated by a number of systems such as some websites but our data

Memorability and security of passwordsAlistair DN Edwards amp Helen Petrie

Class Description Examples

1 Random The eight characters of the password were automatically chosen entirely at random ap4AEppoundp djs843nd

tocamp201

2 Nonsense Letters were randomly chosen ndash but in alternating pairs of vowels and consonants mejadoro gitekabathereby creating non-words that are to some extent pronounceable bekumufi

3 Concatenated Pairs This algorithm constructs a password by concatenating two four-letter words rungself fastlacebanebong

4 Free Choice The user was allowed to choose any 8-character password they wanted

5 Guided Choice This was as in (4) except that the user was given advice on the choice of a goodpassword

Table 1 Password classes tested In order to make the measurement of strength fair all passwords had to be exactly 8 characters long

13Interfaces 65 bull Winter 2005

Alistair D N Edwards amp Helen PetrieDepartment of Computer ScienceUniversity of YorkHeslingtonYorkYO10 5DDalistaircsyorkacuk helenpetriecsyorkacuk

suggest that they are not very secure However they are quite memorable (75) This suggests that they may be appropriate forapplications in which the consequences of violation are not likely to be severe ndash which are also likely to be systems that are not worththe hackerrsquos attention

Figure 1 Summary of results Memorability refers to the percentage of the passwords of the given class that users were able to correctly re-enterafter one week Strength refers to the percentage of passwords that were not cracked Notice that none of the Random passwords was crackedand hence its Strength is 100

Engage in producing exciting papers about interactionEngage with each other and the conference themesEngage and be engaged in a stimulating and exciting conference in Londonrsquos East End

Engage is the 20th BCS HCI Group conference in co-operation with ACMTo find out more about these themes and submissions and taking part go to

11ndash15 September 2006Queen Mary University of London

Enthralling experiences bull Interfaces in the wildConnecting with others bull Mind body and spirit

Interactions for me bull At the periphery

wwwhci2006org

The themes to engage with are

14 Interfaces 65 bull Winter 2005

Sometimes yoursquoll hear people say ldquoIrsquom no good with toolsrdquoDonrsquot believe them Watch they use tools to cook and eattheir meals clean their teeth unlock the door to their houseand so forth all with unremarkable virtuosity Tools are morethan just hammers and screwdrivers and saws Rather toolssurround us in our everyday lives and we have evolved to bevery good at using them

Well-designed tools can be a joy to use When the act ofusing a tool breaks down however it can give us insight intowhat makes tools usable in the first place

ldquoMy dad once owned a pair of pliers that always gaveme a problem when I used them Every time I tried togrip something to tighten it up they clamped down onmy fingers I eventually learned to watch my fingerswhen I used them but I still remember the pinch marksthey leftrdquo

ldquo[In putting together a bookcase] there was so manydifferent types of screws and bolts of different sizes(some were metric and others were American sizes)that you had to have five different wrenches andscrewdrivers to get the job donerdquo

Tools work best when they are designed for the physicalcapabilities of their user (they are most commonly held in thehand) when they are well suited to the task that they areapplied to (tools mediate interaction with other objects) andwhen they are ready at hand in a well-organised workenvironment More basically good tools help people reachtheir goals by making incremental changes directly on visibleobjects In their application tools often act as amplifiers ofsome ability but tools can also help people constrain objects(eg with clamps) gain information about objects (eg usinga magnifying glass) or mark objects according to need (egusing a carpenterrsquos or seamstressrsquos pencil)

Some of what we know about the use of tools can help usbuild more effective software (or hardware) systems Tangi-ble user interfaces and handheld devices offer the most directpossibilities for mimicking tools in the real world Forexample the IO brush produced in Hiroshi Ishiirsquos lab takesthe form of a large artistrsquos paintbrush (httpwebmedia

mitedu~kimikoiobrush ) A tiny camera embedded in thetip of the brush can pick up color and texture from anysurface that the brush is touched to Using the brush theartist can transfer information from the physical environmentonto an interactive canvas painting in a natural way

Graphical user interfaces based on tool metaphors take aless literal approach The best-known work along these linesis the idea of ldquolocal toolsrdquo developed by Ben Bederson andcolleagues as part of the KidPad project (httpwwwcsumd

eduhcilpad++papersuist-96-localtools )Local tools are an alternative to the modal behavior of tool

palettes In a drawing application users can pick up a pen oran eraser use it and drop it in a convenient place for lateruse More than one copy of a tool can exist at the same timesupporting collaboration

Children as young as four can use local tools to drawpictures Work in my own group has pushed this ideafurther to explore the range of physical metaphors for

software interaction again in a drawing environment(httpwwwcscncsuedufacultystamantaffordanceshtml )For example a ruler in our HabilisDraw system can act as astraight edge for freehand drawing and can also be usedwhen picked up to push drawn objects into alignment atarbitrary angles Other physical analogs aside from pens andrulers include pushpins to constrain movement compassesinkwells and magnifying lenses

An important question is how the benefits of tool-basedinteraction for drawing might transfer to tasks with a lessobvious physical interpretation This requires a bit ofthought but some abstract properties of tools can provideguidance For example most tools in the real world mustcome in contact with an object to have an effect on it Thismeans that the effect of a tool is generally localised

To see how this notion of lsquoeffect localityrsquo might improve asoftware interface consider a Find and Replace dialog in aword processor Suppose I want to change every occurrenceof lsquoimagersquo to lsquoiconrsquo in a document A global replacement maygive unexpected changes such as lsquoiconryrsquo from lsquoimageryrsquo (orthe less likely lsquopilgriconrsquo from lsquopilgrimagersquo) If I add spacesbefore and after lsquoimagersquo to fix this then I will miss forms thatinclude punctuation such as lsquoimagersquo

The safest route is to walk through all the matches anddecide whether to change each one in context This has itsown difficulties however with each successive matchappearing at an unpredictable place on the screen andsometimes even with the dialog box moving to avoid obscur-ing matched strings

An improved Find and Replace dialog might exploit effectlocality by gathering all matches to a string in the same placeand letting the user refine the search criteria directly applythe replace option to specific matches or de-select somematches and then perform the replacement to the remainderautomatically This is just a brief example given to suggestfurther possibilities who wouldnrsquot like software to work aseasily and transparently as a hammer or saw

Further reading Chris Baber has recently published anexcellent book that reviews tool use from a human factorsperspective called Cognition and Tool Use Forms of Engage-ment in Human and Animal Use of Tools

Experiencing designTools of the trade Robert St Amant

Robert St Amanthttpwwwncsuedu~stamant

Robert St Amant is an associateprofessor in the computer sciencedepartment at North Carolina StateUniversity currently on sabbaticalfrom January 2005 throughDecember 2005 at the InformationSciences Institute University ofSouthern California The work inhis lab is a blend of humanndashcomputer interaction and artificialintelligence with an emphasis onplanning concepts Hersquos interestedin building intelligent tools to helpusers with complex tasks

15Interfaces 65 bull Winter 2005

Key pointsThe nature of HCI research is essentially interdisciplinary and the research carried out by participants in the field has a number ofdifferent outlets depending on the primary focus and impact of the work done Research applicable to a particular user group ordomain may be best disseminated through non-traditional HCI routes Therefore it is important that the panel recognise that HCIwork will appear in diverse outlets and that work published outside mainstream Computer Science (eg in design psychology orsocial sciences literatures) can have equal value to that published within Computer Science We would expect such work to be cross-referred to other panels as appropriate while recognising that the cross-disciplinary nature of the work may also make it difficultfor other panels to assess objectively

We would like to emphasise that the interdisciplinary nature of the field means that combining approaches and synthesisingnew material from a variety of fields is an integral and important aspect of HCI research and that significant advances can beachieved in an interdisciplinary way which are holistically more significant than each individual progression within one particularfield

The UOA Descriptor refers to ldquohellipusing methods drawn principally but not exclusively from the disciplines of mathematicsscience and engineeringrdquo We would like to confirm that HCI might appropriately be drawing methods from psychology sociologydesign and other such fields as well

ldquoThe sub-panel may for example examine in detail outputs that are published in outlets with which they are unfamiliar andthose which contain interdisciplinary researchrdquo We recognize and indeed welcome the fact that the panel will call upon theappropriate expertise as necessary in order to assess the value of contributions with which it may be unfamiliar However we wouldask the panel to ensure that HCI research is in no way disadvantaged by being more intensely scrutinized than other subject areaswithin the Unit of Assessment

We confirm the panelrsquos view that no one form of outlet is more appropriate than another and in particular would want toemphasise that the value of rigorously reviewed conference material may well be of more significant impact than journal materialsgiven the more responsive nature of conferences and the fast-moving nature of the field and that many HCI researchers understandthis and take advantage of this For some conferences in HCI (eg CHI HCI Interact) acceptance rates are around15ndash25 less than many journals It is also true that there are other conferences in the field for which this is not true There are manyreasons for conference publication a key one for HCI researchers is the wide exposure to and feedback from an internationalinterdisciplinary audience which is often of particular value in this domain in improving work

It is important to recognise that case studies and exemplars as well as prototype solutions to explore problems are important inour work and these are particularly difficult to assess though we note that the panel is looking for ldquorelevance to usersrdquo ldquopractice-based researchrdquo and ldquodirect engagement with usersrdquo so we have confidence that this style of work will be accounted for

For HCI the notion of a research group is less clear-cut than for other disciplines Our lsquogroupsrsquo tend to be across disciplines andoften across Universities ndash it is these that give support and coherence to researchers and we should find a way to recognise andidentify this in the RAE return ndash perhaps by identifying collaborations with other individuals and organisations to form part of theappraisal of the connectedness and support that an individual receives

RAE response

The Research Assessment Exercise assesses the quality of UK research and is used by the four UK higher education funding bodies(Higher Education Funding Council for Wales Higher Education Funding Council for England Scottish Higher Education Funding Counciland the Department for Employment and Learning) when distributing block grant funding to universities Block grant funding is the publicmoney given to universities for research it is independent of the grants that are given for specific projects from Research Councilscharities and European Union and government departments

The main assessment for RAE 2008 will take place in a couple of years but in July this year a consultation opened on the RAE 2008draft criteria and working methods so that UK higher education institutions subject associations and other stakeholders could submittheir views

In September Russell Beale the Chair of the British HCI Group prepared the Groups response which is printed here in full As Russellnotes The group was able to put in a coherent response to the consultation exercise which would not have been possible without thesupport and contributions from many members ndash many thanks to them all for their input big or small These activities are important toensure that HCI is effectively represented at a national level and properly supported by government funding

For more information see wwwhefceacukresearch and wwwraeacuk

Russell Beale

Russell BealeOn behalf of theBCS Humanndashcomputer Interaction Special Interest Group

16 Interfaces 65 bull Winter 2005

Aspects of HCI2005

Tom kicks off HCI2005

The conference dinner at the Caledonian Hotel

Alistair Sutcliffe gives his keynote inthe Lindsay Stewart lecture theatre

Too early for inhabitants ofthe Haymarket residences

The Ceilidh

Ted Nelson keynotespeaker

Doctoral Consortium

Conference awards

Commercial Uses ofEye-tracking workshop

A bar somewhere in Edinburgh

Edinburgh Festival fireworks

With all-nightlicencing youhave to gosomewhere

17Interfaces 65 bull Winter 2005

Since returning from my first HCI conference at NapierUniversity I wanted to share my thoughts about the wholeexperience from a PhD studentrsquos perspective My mainparticipation in the conference was as a member of theDoctoral Consortium which took place with all other work-shops and tutorials on the Monday and Tuesday The Con-sortium presented a great opportunity for all membersinvolved to meet and socialise with other students of HCI aswell as offering the chance to get some feedback on our workin a friendly and welcoming environment I would like tothank Ann Blandford Paul Curzon and Shailey Minocha fororganising an informative and stimulating experience

The main conference took place on the WednesdayThursday and Friday with Mary Czerwinski of MicrosoftResearch kicking off proceedings after the initial openingceremonies The main lecture hall had a unique and modernfeel to it which provided an ideal setting for the keynote (andother) speakers Prior to the conference starting I wasparticularly looking forward to hearing the presentations ofthe keynote speakers and so attended Maryrsquos talk with muchanticipation I wasnrsquot disappointed ndash Mary touched on someof the fascinating research that is currently going on atMicrosoft including the use of large displays brain-compu-ter interfaces and some new models for manipulatingwindows

After the initial keynote on Wednesday morning I wentalong to a session on trust and emotion and followed that byattending a session on awareness Breaks between sessionsprovided a good opportunity to meet with others and discussthe work presented in each of the sessions Facilities at thevenue were also very good making it easy to check emailwhen any spare moments presented themselves

The highlight of the whole conference for me was thekeynote by Ted Nelson in the late afternoon of WednesdayThis was the first time that I have heard Ted speak and Ifound his talk to be inspiring and motivating His question-ing of the very way in which we currently interact withcomputers was intriguing and thought-provoking As withany good presentation I came away from Tedrsquos keynote witha number of different ideas thoughts and questions tocontemplate further

The conference dinner on Wednesday evening was at theCaledonian Hotel where the food and service were excellentThe night concluded by visiting a few local bars and thenheading back to the halls of residence in Haymarket All inall a very enjoyable and productive day

After a late night I was up for an early start on Thursdaymorning and headed off to the conference venue from thehalls of residence The bus journey took about 15 minutes andafter some breakfast (and numerous cups of coffee) I mademy way to the first keynote of Industry Day This keynotewas by Ashley Friedlein CEO of E-Consultancycom whogave an enlightening talk on the importance of usability ine-commerce

Following Ashleyrsquos talk (and more coffee) I went to asession on searching and particularly enjoyed one of thepresentations on digital books and how they could be

designed to fulfil the social and emotional needs that realbooks often do After this session I decided to go to TedNelsonrsquos tutorial on ZigZigreg ndash the software engine he hadintroduced the previous day Attendees of the tutorial weregiven an opportunity to test-drive a prototype of ZigZag byinstalling it onto their laptops and having a play under Tedrsquosinstruction We were also allowed to take the prototype homewith us to play around with further at a later date

At end of the day Jackie Lee-Joe from Orange gave herkeynote about the branding experience at Orange LikeAshleyrsquos keynote earlier in the day I found it interesting toconsider usability from a different perspective and wassurprised by the attention to detail and amount of effort thatgoes into branding at Orange

After Jackiersquos keynote a few of us went off to the receptionfor new British HCI members where free wine was on offeralong with informal discussions about the British HCI GroupFollowing this many of us set off for the Hub and a CeilidhThis proved to be hugely entertaining and was great fun tosee people enthusiastically taking to the dance floor to struttheir stuff Again the night was concluded by visiting a fewbars and returning to the halls of residence in the early hoursof Friday morning

Unfortunately I had to miss the events taking place onFriday as I had an early flight leaving Edinburgh at 830amHowever the early start and waiting around at the airportgave me an opportunity to reflect on my experience at theconference I think feeling more like of a member of the HCIcommunity was perhaps the main thing I took away from theconference It can often feel quite isolating completing a PhDin HCI but meeting other students of HCI as well as moreestablished researchers was helpful as I was able to discussmy work (and the work of others) with people who have acommon interest in how we interact with computers

In summary I found the conference to be a fantasticexperience I thought the conference was well organised andthere were a variety of different themes that were coveredAttending the conference has given me a fresh burst of muchneeded enthusiasm inspiration and motivation going intomy second year I would like to take this opportunity tothank the British HCI Group for funding the whole experi-ence for Doctoral Consortium students ndash itrsquos heartening toknow that the group places such high importance on newresearchers entering the field I look forward to meetingeveryone again next year

HCI2005A PhD studentrsquos reflection Chris Creed

Chris CreedSchool of Computer ScienceUniversity of BirminghamBirmingham B15 2TTcpccsbhamacuk

18 Interfaces 65 bull Winter 2005

Well computer mice at least I brought my Mac Powerbookand my two USB mice to HCI2005 in Edinburgh and showedwhat powerful little creatures mice are Attaching two USBmice to any standard computer is very telling ndash the mice fightfor the cursor because only a single input stream is registeredby the OS However with my symPut driver which workson Mac OS X and Linux each mouse is given its own inputstream and peace reigns in the mouse world

What can you do with two separate input streams Thefour degrees of freedom in spatial input can be mappedasymmetrically such that the mouse controlled by thedominant hand does all the hard work and the mousecontrolled by the non-dominant hand plays a supportingrole This type of interaction follows Yves Guiardrsquos KinematicChain model [1] and is certainly useful for tasks that arenaturally asymmetric

My research focuses on tasks that are symmetric where thetwo hands play equal roles in the interaction I have devel-oped symDraw a 2-D vector drawing program in whichshapes are drawn using the two cursors to stretch the shapeout Shapes can be steered across the screen by grabbingopposite corners and this allows the shape to be simultane-ously rotated translated and scaled similar to Kurtenbach etalrsquos two-handed stretchies technique [2] In symDraw splinecurves are drawn with one hand but local editing is per-formed symmetrically with the two hands controlling theends of a tangent to a point on the curve

Irsquove also been working withIan Bell to develop symTone asymmetric photographic manipu-lation program In symTone atone reproduction curve can bemanipulated symmetrically withtwo cursors This allows fast andeasy exploration of the domainspace in which input tones aremapped through the curvefunction to determine the outputtones of the adjusted image

Irsquom currently working on adual cursor prototype window

manager called Duo Imagine resizing and moving anapplication window by grabbing opposite corners of thewindow with two cursors and simply stretching the cursorsout until the window is in the appropriate position and is thedesired size This single fluid motion can replace the two-step process of moving the window by dragging the title barand resizing the window by dragging on an edge or cornerThis example is just one of many ways that two cursors andtwo mice can be useful in a general computing environmentNo need to call in the Pied Piper here

References[1] Yves Guiard Asymmetric division of labour in human skilled bimanual

action The kinematic chain as a model Journal of Motor Behaviourpp 486ndash517 1987

[2] Gordon Kurtenbach George Fitzmaurice Thomas Baudel and Bill BuxtonThe design of a GUI paradigm based on tablets two-hands and transpar-ency In CHIrsquo97 Proceedings 1997

Scotland overrun with micehellipHCI2005 The Fringe

Celine Latulipe

symDraw object manipulation

Spline manipulation

symTone

Duo

Celine Latulipe is a doctoral candidate in theComputer Graphics Lab at the University ofWaterloo She is studying two-handedinteraction and focuses her work on usingstandard devices two cursors and symmet-ric interaction techniques In addition to herdoctoral research Celine is the mother oftwo small children and is also very involvedin trying to recruit more young women tostudy computer science She expects todefend her thesis in 2006

19Interfaces 65 bull Winter 2005

Mathematics is boring Like many people at primary school Ireally sucked at mathematics and maths seemed to suck meArithmetic and sums didnrsquot interest me and I wasnrsquot verygood at them It was only when I was doing GCSEs that Ibegan to enjoy it Numbers disappeared to be replaced withletters and I even enjoyed the ideas and principles behindthe numbers

Now Irsquove come full-circle Irsquove left school been to univer-sity and started developing a new calculator

My calculator started life as my university Masters projectto design a calculator that didnrsquot require learning or teachingMaybe I was ambitious but I wanted to build a calculatorthat was as intuitive to use as paper is Magic paper that isThe calculator I built behaves as much like paper as possiblebut with magic added it recognises your handwriting as youwrite and you can write naturally using ordinary mathemati-cal notation So it really works like paper then the magichappens when this writing is morphed into neat typesetequations which while remaining editable as anything elseare filled in with the correct answers Overall this allowsusers not to worry about either the calculatorrsquos ability or theirown They just use it like a piece of paper and can correct itwhen it goes wrong

What I didnrsquot expect from this idea was how excitingpeople would find it people actually enjoy writing sums andseeing them magically transformed before their eyes As aprofessor of mathematics said hersquod seen plenty of people cryover sums before but hersquod never seen people laugh andsmile

The calculator makes more sense when you see it workinginteractively for this brief article yoursquoll have to make dowith a series of static screen shots

The screen shots of course only show the screen not howyou interact with it Nor do static screen shots give any senseof the experience or the unique feel of using it

We use a tablet or a touch screen so it is very easy In factitrsquos a bit like the fancy user interface in Minority Report whenJohn Anderton (played by Tom Cruise) plays around on thebig glass screen

ldquoIrsquove never seen anything thatrsquos brought a smile to my facewhile doing addition but this has For that reason alone Iwant onerdquo ndash An artist

The initial responses I got and more formal HCI evalua-

tion confirmed it worked surprisingly well Users reallyenjoyed using it and actually got more accurate results whenusing it than with the ordinary commercial handheld calcula-tors they were familiar with

Earlier this year we demonstrated an improved version ofthe calculator at the Royal Society Summer Science Exhibitionto over 4000 people We managed to get formal feedbackfrom 436 people Over 90 enjoyed using it ndash rating it topfrom the five choices we gave them

Its surprising ease of use and fun has ndash we think ndashopened up entirely new ways of interacting with mathemat-ics It would have been an eye opener for me at school andmany of our subjects particularly those still doing GCSEthemselves have expressed the same thought The calculatorallows users to play with mathematics to try things out andto learn and see the underlying process One high schoolteacher said ldquoI like the way it sets everything out clearly youcan see how it got the answerrdquo

Hopefully all this will fit into the HCI PhD I am nowdoing We hope the calculator will have great opportunitiesfor use in learning and teaching and also in everyday calcula-tion tasks And hopefully the principles and ideas behind itcan be extended to other applications

ReferencesThimbleby W Thimbleby H (2005) A novel gesture-based calculator and its

design principles In HCI2005 Proceedings Volume 2

For more information please visit httpcsswanseaacukcalculatorsYou can also download the calculator from there It is written in Javaand should run on almost any computer but note that it works bestwith tablets touchscreens or interactive whiteboards rather thanmice

HCI2005 The FringeWeapons of Maths Construction Will Thimbleby

1 Write anywhere2 Changes automatically

recognised and solved3 Grab and move parts of a

sum4 The new sum rearranged

and solved

Will Thimblebywillthimblebynet

I am a PhD student at Swansea Univer-sity researching generative principles foruser interfaces I work there with HaroldThimbleby And yes that is my Dad I ama second generation HCIer so I guess hehas had some influence I dont think Iever consciously decided to enter HCIBut I love creating and making thingsbetter and HCI today is one of the mostwide reaching best ways to do that

20 Interfaces 65 bull Winter 2005

Frank It is very reassuring to know that there is a movementto consider lsquoComputers and the Older Generationrsquo

There was a very good and extensive presentation byProfessor Alan Newell stressing the need for designers toproduce computers with the older user in mind

There was an interactive lsquoDesign Workshoprsquo in which allparticipated followed by an assessment and investigation ofthe resulting designs presented with ease of use and suitabil-ity being paramount being for the use of all groups This wasquite enlightening and highlighted the pressure on lsquoDesignrsquoto cover all aspects of the product

Anna The keynote by Alan Newell examined the differentways we have of thinking about design for older people hecompared the lsquoinclusive designrsquo approach which sees designbeing extended to include groups like older and disabledpeople and an alternative approach which starts from aconsideration of these groups Designing with older ordisabled people in mind he argued produces technologyuseful for everyone ndash and often produces radical new solu-tions that would not otherwise occur for example the cassettetape recorder which was initially produced in England fortalking-books for the blind (Newell and Gregor 1997)

This was followed by a design workshop in which fivegroups separately designed paper prototypes of accessiblenavigation aids two groups were enhanced by the inclusionof older volunteers who took an active part in the designdiscussions When the designs were complete they werepublicly evaluated with Alan Newell acting as an evaluator

The designs were all interesting and carefully consideredand the evaluations were illuminating (and often veryfunny)

HCI and the Older Population workshop (two views)HCI2005

The ageing population and a recognition of the utility oftechnology means there is an increasing interest indesigning with older people in mind whether thisinvolves designing for all or producing specific items oftechnology to support older people The HCI and theOlder Population workshop at HCI2005 was intended toprovide a forum for those working in the area and toencourage others to consider this user group This wasthe latest of a series of such workshops at BCS HCIstarting in 2002 (Brewster and Zajicek 2002)

A standard element in our workshops is a talk fromand the attendance of members of the Dundee UserPanel a group of older volunteers While we can discussdesign issues ad nauseam the most effective way ofcommunicating the barriers that older adults encounterto technology use is to hear it from the users themselves

This report on the workshop was written by AnnaDickinson (University of Dundee) who co-organised theworkshop and Francis Allen one of the members of theUser Panel

21Interfaces 65 bull Winter 2005

Frank After lunch two representatives of the older genera-tion gave an individual talk on how computers appeared tothem again stressing design inclusion

The resulting discussion concentrated again on thelsquodesignrsquo aspects and the awareness to allow for the needs ofthe older generation as forecasts emphasise a greater increasein the older group

A generalisation of the one day workshop was that it didclearly stress the need for design application to the oldergroup but there was little to report on action as to what is tobe implemented

Anna The talks by Isobel Lindsay and Wilf Lakie were reallyeffective in underlining the frustration that novice users havewith complicated computer systems Part of Wilfrsquos talkinvolved reading out the following

Computers are still a mystery to me as myindustrial experience was wholly mechanicalengineering with only elementary electrics I dofind the computer to be a frustrating and confus-ing tool as there are always two three or moreways of achieving a function this I find to besuperfluoushellip Having just upgraded to a newunit with the XP operating program I understandthat XP refers to lsquoexperiencersquo my personal view isthat the program should be named the Exagger-ated Programme Personally it means I have tolearn a whole new set of rules in order to obtaineven the most basic function and there exists awhole conglomeration of new operating tools andmenus that mean nothing to me

The (too short) discussion which followed focused onsome of the questions that this area consistently brings upwhat are the characteristics of lsquoolder peoplersquo Is designing forthis group different from designing for the population ingeneral What can inclusive design do for us

Frankrsquos conclusions Designers have a great difficulty inproducing something for a group of people who had alifetime of contact only with mechanical objects I onlyexperienced electricity in electric motors lighting andtorches Note There was no electric light in the house until Iwas aged about six No telephone not even a radio The firstradio in the house was a lsquoOne valversquo that I built from a designsheet with parts supplied by an enthusiast (I was then agedseventeeneighteen)

I would like design people to stop designing units moresuitable for their own use and to design a unit more suitablefor general use by all classes of computer ability

What I have in mind is a unit that has all the bells andwhistles of the latest application covering all the latestinnovations that the design people can produce BUT thesame unit has the ability to be used by all computer users Tome this could be achieved by what is in common use in thegames field that is a keypad would select the LEVEL atwhich the unit would operate If this was available then

Anna Dickinson amp Francis Allen

anyone could use the unit at the level selected by themselvesand would be able to progress to higher levels in the sameway as they do in games by practice and increased abilityThe technology appears to be there so why not use it

Annarsquos conclusions One issue that consistently resurfaces isthe difficulty of communicating effectively with older usersabout computers and the potential for design changes Whilethose researchers who attended the workshop seemed tolearn a great deal from the presentations given by membersof the User Panel and from their involvement in the designexercises (and at Dundee we have been learning from themsince the beginning of the UTOPIA project in 2001) there wasan important and unforeseen effect on those members of theUser Panel who contributed Attendance at the workshopand especially involvement in the design exercises demon-strated for them some of the difficulties and challenges facingdesigners The result has been that instead of asking ldquoWhycanrsquot you make computers that workrdquo the questions becomeldquoHave you thought of trying thisrdquo Such sophisticatedinvolvement from our target users is a very positive step forall of usS Brewster and M Zajicek (2002) A New Research Agenda for Older Adults

Workshop BCS-HCI London UKA F Newell and P Gregor (1997) Human computer interfaces for people with

disabilities Handbook of Human Computer Interaction (1997) pp813ndash824

Call for Papers

IWSAWC 2006

6th International Workshop onSmart Appliances and Wearable Computing

In conjunction with ICDCS 2006

July 4 2006 Lisboa Portugal

Submission deadline January 15 2006

httpubicomplancsacukworkshopsiwsawc2006

Call for Papers

1st International Workshop on Physicality

6ndash7 February 2006 Lancaster UK

This multidisciplinary workshop will bring together researcherswho are interested in the way that physicality of digitalartefacts influences their use or in the way that digitalityinforms our understanding of the physical Through invitedtalks short research presentations and group discussion wewill discuss views on the fundamental nature of physicality andhow this relates to design in areas such as ubiquitous andtangible computing virtual reality and digital arts

submission deadline for position papers 10 January 2006

httpwwwphysicalityorg

22 Interfaces 65 bull Winter 2005

Toilet Trauma

Oh but whatrsquos a girl to do whenshe arrives at the university hallsof residence at 11pm to findtherersquos no toilet paper and thelsquo24hrrsquo Student Volunteers areslightly off-pace and annoyed atbeing disturbed

Without going into too finer detailI soon discovered that Irsquod notbrought any tissues either Ac-cording to the commandments leftin each room (eg ldquothou shalt notpark in residentsrsquo parking spacesrdquoand ldquothou shalt empty the bin andstrip the linen before leaving thyguest room on Fridayrdquo) eachroom has one supply of toilet rolland after that has been thor-oughly consumed ldquoreplacementswill need to be supplied byguestsrdquo

Well with a little ingenuity Ipulled through fortunately Ibrought enough knickers that Idonrsquot need to wear todayrsquos againuntil Friday And happily when Iregistered this morning my(rather trendy) delegate bagcontained enough scrap paperthat I should be able to managetill the end of the week withoutgiving in and supplying my own

toilet roll Hah

The Purple Pixiexx

Bathroom Bother

On the other hand I appear tohave been supplied with compli-mentary bottles of shampooconditioner and shower gel allnicely laid out on my loan-towelsndash like some fancy joint To behonest Irsquod rather have a comfybed without the plastic tartanmattress (whatrsquos that about)and a bedside light thank youvery much

Being a girl I brought my ownshampoo anyway

This morning though clutching

said shampoo I opted to bravethe slightly mouldy shower (AuntyMildew wouldrsquove been proudGrsquorest her soul) In the nobletradition of the Dastardly DandyDan (PP 2004) I turned on theshower and was flung across theroom by the force (small lsquofrsquo)

Water hellip water hellip everywhere

Still enough about the facilities hellipwell therersquos never enough aboutthe facilitieshellipbut wersquoll leave them

alone for now hellip

LoveThe Purple Pixiex

The Blue Genie

Irsquove just been speaking to my palthe Blue Genie He actually got toEdinburgh early on Sunday butspent the majority of the after-noon confined to his room(shudder) awaiting the arrivalof the Emergency Joiner It seemsthe lock on his door was brokenso he couldnrsquot actually lock hisdoor

So he didnrsquot have much choicebut to hang around until theEmergency Joiner turned uptwiddled his tools tutted a fewtimes and fixed the lock Appar-ently his thingummy was tooshort for the whatsit

At least he has a lock Thatrsquos all I

have to say on the matter

ThePPxx

The Shower Persona

Good morning Irsquom your showerlooking forward to freshening up

No thatrsquos not me thatrsquos the fanDidnrsquot switch it on Well getdressed get out and switch it onthen Building regulations aboutunventilated toilets Never heardof them

This morning Irsquove a really cleancubi hellip WAHAY HERE WE GOWATER WATER WATER I LUVVITSEE ME GO EVEN DANrsquoS NOTSEEN THIS KIND OF PRESSURESINCE THAT AGGRESSIVE QUES-TIONING AT SUNDERLAND BLOWTHAT SHOWER CURTAIN AWAYONTO THE FLOOR THANK THEDAY THEY POINTED ME STRAIGHTOUT THE CUBICLE DOOR ANDTHEN FITTED A CURTAIN IN-STEAD OF DOORS YO JUST SEEHOW FAST THE FLOOR FILLS UP IGO ALL THE WAY TO ELEV hellip ohspoilsport

Ok so a dribble shower then Yessir certainly sir Thank you sirsee you tomorrow sir

I just hope the next one puts theirtowel on the rail so that I can give

it a good blast hellip

Shower 72

How to survive conferenceweek in student halls

1 Sleep when you can if youcanrsquot sleep on your plastic mat-tress which creaks every timeyou move find a quiet cornerduring tea breaks or just slip intothe back row of an especially dullpresentation

2 Take your own pillow you canuse it to (a) bolster the suppliedpillow (b) replace the suppliedpillow (c) get comfortable when

Edited Lowlights from the Seedy Underbelly of HCI2005

The Purple Press

23Interfaces 65 bull Winter 2005

napping during the day (see Tip1)

3 Slip the supplied towel betweenthe plastic mattress and sheet to(a) provide some kind of padding(b) reduce the level of creaking(c) avoid waking up in a pool ofyour own sweat

4 Or alternatively sleep on topof the duvet and use your coat asa cover

5 Ignore all of the above andbook into the Travel Inn acrossthe road That way you can ignoreTips 1ndash4 yoursquoll get taps thatyou can actually turn off showersthat donrsquot flood the bathroomtowel rails that break your fallwhen you slip in River Napier (iebathroom floor) and donrsquot contrib-ute to it and door locks that canresist more than your novicepickpocketing-with-a-paper-clip

skills

e-bsorbed

A bus commute to the conferenceeach morning is a drag unless you

can find something more enjoy-able to do at the same time

Entertaining myself by flickingthrough the proceedings yester-day a paper about tools forleasure reading caught my eye Itwas fascinating ndash talking aboutthings like the importance ofmobility for books and e-booksthe social life of print books andthe emotional attachment peoplehave to them

Just after Irsquod read the bit aboutprint books often becominginvisible with the userrsquos attentionbeing completely taken by thecontent of the reading experienceI looked up hellip and realised Irsquodmissed my stop

Napier was long behind us hellipwhich is really neat an interac-tive research paper that gives youthe actual experience itrsquos discuss-ing Is there a name for thisphenomena and does anyonehave other examples hellip or do

these things only happen to me

PC

Conference Fringe

It seems to me that the less effortthat goes into organising some-thing the more fun it is

This is not to rubbish the work ofmy pal the Blue Genie who ranthe Fringe What I mean is thatthere was no review processinvolved in selecting the partici-pants in the Fringe

Basically if you had an idea or aninteractive experience you wantedto demonstrate to the rest of theconference you could just set upyour laptop and away you went

I was really rather impressed withthe exhibits Clearly so were theother delegates that stuck aroundto see because the presenterswere talking constantly to peopleuntil it was all wrapped up atabout 7pm

If you didnrsquot stick around to seethe Fringe shame on you

The exhibits included theThimbleby Tworsquos funky calculatorCanadian Chickrsquos two-handedmouse(smice) and a means ofgathering data on how peoplelsquoskinrsquo their applications and tools

Disclaimer

The views expressed in The PurplePress are not those of the authors oranyone else and are not to be re-peated in front of anyone who couldtake offence although of course noone can take offence because thecharacters described in The PurplePress could not possibly exist in realor virtual life or death Does thatcover everything

Architectural ungreatness

Whoever dreamt up the design ofthe Lindsay Stewart LectureTheatre Whatrsquos the first rule ofauditorium design Donrsquot light thespeaker from behind So whatdoes LSLT do It has a bloodygreat window right behind wherethe speaker stands

A feeble attempt has been madeat some point to block the lightwith blinds that generate a head-ache-inducing moire effect forthose in the audience an overalleffect demonstrated by Mary Cduring her otherwise excellent

keynote presentation

So the question is should we doaway with the whole peer reviewprocess for HCI2006 in LondonAfterall itrsquos tedious and time-consuming for all involved Whynot instead just have anyonewho fancies coming to the confer-ence turn up with their laptop todemo their projects

I think it could work hellip

Purple Pixie

24 Interfaces 65 bull Winter 2005

Welcome to Interfaces Reviews Thanks to Sandra Cairncross for doing a great job as the last editor I have now been given the batonand perhaps unfortunately for you this means you get three reviews by me in this issue This is a short-term measure and will soon beremedied I have a willing cohort of reviewers and some great books to discover Interfaces Reviews will feature a themed set of books ineach edition In the coming year the reviewers will be bringing you their views on books on novel interfaces information architecture andgames as well as some lsquoheavy stuffrsquo I will also be getting the latest news on up and coming HCI books so if you are publishing writing orhave seen a great book let me know These are my contact details

John KnightDirector of User-LabBirmingham Institute of Art and DesignGosta GreenB4 7DX0121 331 7868JohnKnightuceacuk

The three reviews in this edition cover my interests in art design and technology Tangential to HCI perhaps but it is interesting how each ofthese subjects tackles the humanndashcomputer interface in terms of aesthetics utility and ethics

John KnightJohnknightuceacuk

This book comes from the same stableas Patrick Jordanrsquos Pleasurable ProductsOther publications in the series includeJordanrsquos Introduction to Usability andHuman Factors in Product Design withWilliam Green With this pedigree thisnew volume is unlikely to disappointand it doesnrsquot It looks and feelstrustworthy and complete

The book has three parts The firstdescribes the practice of HumanFactors The second offers a compen-dium of methods The last part looks atprofessional issues and applications Itis clearly aimed at practitioners andcould be a single point of referenceIndeed the introduction suggests thatits writing came from the lack of sucha work It is aimed at the designdisciplines and will have relevance toeveryone from architects to softwareengineers For the more lsquodesignerlyrsquo itmay be a bit dry and there are fewillustrations However designers ofany flavour would be well advised toread it

The book begins by looking at thebarriers to the take up of technologyand the problems with designingproducts and user interfaces HumanFactors is proposed as a remedy to

these problems and a way of improv-ing the user experience The focus ispretty much on traditional ergonomicconcerns These include comfortperformance reliability and physi-ological and cognitive fit Applicationscentre on systems and especially thosepertaining to activity and work

Readers are taken through thehistory of human factors design andthis is contextualised by a processcycle that dovetails with businessneeds and the product lifecycleIndeed despite looking academic thecontent is firmly aimed at business andmaking products more useful andusable Given the ergonomics focus itis understandable that the first sectiontackles human abilities memory andphysiology and the influence of theexternal environment Motivation andproblem solving are also consideredand are firmly rooted in a cognitiveperspective

Given the practitioner focus it isunusual (but refreshing) to get somedeeper stuff Thus Nemeth slips inMontaigne and the nature of sensualexperience This is done in an accessi-ble and businesslike manner ChapterFour looks at products and innovationThis chapter provides an overview ofprocess that integrates ideation and theproduct lifecycle within a typical user-centred design framework Again thebook usefully links to business needsand widens the focus of Human

Factors to encompass new productdevelopment

Chapter Five takes an overview ofthe discipline and maps out its appli-cation in industry The first sectionspave the way for the main contentFocusing on methods this part willprobably be of most interest to practi-tioners In just under two hundredpages Nemeth covers 36 methodsThese are organised under six sectionsThe first concerns analytical methodsNext design guidance is dealt withEvaluation methods are then de-scribed followed by a useful chapteron surveys interviews and question-naires The final chapters concernusability assessment and controlledstudies

Each method is described in termsof what it does The necessary prepara-tion work is outlined including thematerials equipment and environmentthat are needed In addition easy tofollow procedures and methods foranalysing results are provided Shortexamples are given and the methodsare also usefully cross-referenced Thefinal section of the book considers thebusiness side of human factorsBeginning with the cost benefitsuseful organisational issues are alsoexamined Finally Nemeth looks atcommunications and the book con-cludes with case studies from a widerange of projects

This is a useful practitionerrsquos bookit is clearly grounded in industry

Interfaces Reviews

Human Factors Methods for DesignMaking Systems Human-CentredChristopher P NemethCRC Press 2004396 pages hardback illustrated bampwISBN 0-4152-9798-2CRC Price $9995 (about pound5700)

25Interfaces 65 bull Winter 2005

This book offers an insight into a newand dynamic community of softwareartists The book comes from theRead_Me festival that took place inAarhus last year The festival had twosections a conference and interactiveexhibition lsquocamprsquo As well as a bookthe organisers have an accompanyingwebsite at Runmeorg The site curatesthe artworks online while Read_Meoffers theoretical and practical dia-logue offline

From neither the art nor strictlyinteractive arts community Runmehas come together through informalgroups and networks Indeed theyhave stronger links to the hackercommunity than to the establishmentof Ars Electronica This means they areoften critical of the elitism of thegallery and museum culture(Andersen and Pold p 14) They arepragmatic practitioner based and(thankfully) leave the more esotericquestions about AI and consciousnessto the art establishment

Many of the twenty articles tacklesoftware formalism vs softwareculturism This debate central to thecommunity concerns whether inter-vention should focus on the material(software) or culture Intervention isan appropriate term as most contribu-tors see their work in explicitlypolitical terms Formalism concen-trates on artistic uses of code Software

culturalism on the other hand reflectsthe world of software and critiquestools such as Google and WindowsHere political intervention concernsreflecting the hidden values andqualities of the technology A thirdstrand bridges both and concernsperformativity and there is a healthydiversity of thought and actionbetween the two poles

The best theoretical papers are byArns Cox et al Johannson andLillemose Inke Arnsrsquo article comparessoftware art to generative art Thelatter is defined by Galanter as rsquoany arthellip where the artist uses a system hellipwhich is set into motion with somedegree of autonomy contributing to orresulting in a completed work of artrsquo(p 178) Troels Degn Johansson looksat the crisis of art as a parallel to one insoftware art Like most contributors heis critical of the interactive arts estab-lishment and Margot Lovejoy Indeedhe condemns her focus on art whichlsquois only marginally interested inexperiments at the level of programcodersquo hellip and is only interested in lsquowhatis tactile audible and visiblersquo (p 155)

Jacob Lillemose contemplatesFlorian Cramerrsquos distinction betweentwo kinds of software art Firstly thelsquoliterary and mathematical aesthetics offormal qualities of programming andgenerative codersquo hellip and secondly thelsquoconceptual and discursive involve-ment with software culturersquo (p 154)He argues that software art lsquois oftentreated as a digitally updated versionof the conceptual art that emerged inthe mid 60srsquo (p 138) rather than aqualitatively new discipline

Certain kinds of technology crop upin a number of chapters The predict-ably unpredictable functionality ofGoogle and Open Source are clearfavourites as opposed to the logicaland the corporate There are also anumber of artists that are referencedregularly These include John Cageand Sol Le Witt both for theirperformativity and immaterialism

As well as works being on show atRunmeorg the book also summarisesthirty two software art projects Theworks include Douwe OsingarsquoslsquoGoogle Talkrsquo (p 392) that generates

poetry from an initial keyword PeterLuiningrsquos (p 354) lsquoWindowrsquo is literallythat a transparent window thatcaricatures the graphical user interfaceversion because you can see through itIn similar ways many of the lsquosoftwareculturersquo works are witty and selfreferential including a thank you toJakob Nielsen

From the more formalist wingBoris Kopeinigrsquos TMP (p 370) is aseemingly random array of numbersthat fill the screen and change throughsome hidden functionality There arealso some good works that bridge thevideo and computer arts such as AmyAlexanderrsquos lsquoExtreme Whitespacersquo (p362) Performativity is also addressedwith live coding where laptops areused in live performances (Cox et al p170)

This book is testament to a new anddynamic community that has a uniquetake on art and software It will beinteresting to see how the communitymatures and begins to influencesoftware culture and art On the downside there is sometimes little concernfor the audience reception of the workOccasionally it seems as though thecommunity is the audience and thepractitioners are happy with this Thissituation however is untenable if theirinterventions are to a have widerimpact on art software and society

Edited by John Knight

practice with an eye on currentresearch and pertinent philosophicalgroundwork At nearly four hundredpages it is comprehensive without anypadding The core of the book is itsunderstandable descriptions ofmethods These provide valuableprofessional guidance and makeHuman Factors Methods for DesignMaking Systems Human-Centred aninvaluable reference work

Read_Me Software Art and CulturesOlga Goriunova and Alexei Shulgin[eds]Digital Aesthetics Research CentreUniversity of Aarhus 2004397 pages paperback illustrated bampwISBN 8-7988-4404-0University of Aarhus price pound2200

This is a flawless book that will beprovocative to anyone interested intechnology design and society Thebook starts by asking the questionwhat is a network The answer iscommonsense networks compriselsquonodes ties and flowsrsquo (p 26) Theauthor then brings together a numberof politicaltheoretical strands includ-ing globalisation post-Fordism theinformation society post-industrialismand post-modernism These he arguesare the precursors of the networksociety but the present is more than

The Network Society (Key Concepts)Darin BarneyPolity Press 2004198 pages paperback bampwISBN 0-7456-2669-6Polity Press price pound1499

26 Interfaces 65 bull Winter 2005

the sum of the past Drawing on thework of Manuel Castells in The Rise ofThe Network Society Barney points tothe unique qualities of the age (pp 25ndash34)

In Castellsrsquos formulationldquothe network society hellip ismade up of networks ofproduction power andexperience which con-struct a culture ofvirtuality in the globalflows that transcend timeand spacerdquo (Castells 1998370)

Well indeed and Castells loomslarge in the book and especially hisassertion that society is increasinglylsquoinformationalrsquo (p 28) and lsquoglobalisedrsquo(p 28) This means that power andconflict emanate from access to thenetwork (p 30) and creates a tensionbetween lsquoplacelessnessrsquo (p 31) andpeoplersquos need for lsquorootednessrsquo Lastlyhuman activity is expanded acrossborders and time zones in the networksociety These are all useful pointers towhere things are going and what wecould be designing

The first section looks at networktechnology Here Barney departs fromCastells and critiques instrumentalistsubstantivist and social constructivisttheories of technology and offers alsquocomposite viewrsquo (p 42) This approachsees technology as neither entirelydeterministic nor neutral but insteadmutable in the hands of humanagency

Barney considers the essence ofnetwork technology and notes how itembeds lsquoinstrumental rationalityrsquowithin seemingly neutral tools He alsopoints out some of the positive aspectsof networks in facilitating two-waycommunication localisation and lsquothereconstitution of local identity inter-ests and powerrsquo (p 47) In addition asopen systems networks provide anarena for contesting values andopportunities unavailable in the past

Network technology is alsocontextualised with issues in designsituation and use The author looks toAndrew Feenberg Langdon Winner(p 49) and Lawrence Lessig (p 51)These thinkers make similar points toHarvey Molotch and in essence theysuggest that design fixes value andaffordances for its users Converselyvalue and affordances are not solely

within the province of the designerDesign is constrained and influencedby external agencies These influencesare wide and encompass everythingfrom the law to methods of produc-tion Winner offers a well knownexample of how design can fix apolitical value through creatingconstraints and affordances for users

New Yorkrsquos Long Island highwayoverpasses were lsquodeliberately designedby Robert Moses so as to be too low toallow passage beneath them by publicbuses This design decision was also apolitical decision and the technicalarrangement it put in place was also apolitical arrangement hellip low over-passes effectively denied poor peopleand racial minorities hellip access to thepublic park and beachesrsquo (p 50)

The character of network technol-ogy is then described in terms oflsquotimendashspace compressionrsquo (p 61) andlsquodeterritorialisationrsquo (p 62) In effectthis means increasingly scattered andinterlinked methods of communica-tion production and consumptionacross time and distance Emblematicof the network society is the Internetand the author notes that lsquonever hasthere been a mass communicationsystem that seems so little contained orconstrained by territorial expansersquo (p62) Finally decentralisation andcontrol as well as interactivity andcustomisation are considered asunique features of the technology

The interpretative focus of thechapter is perhaps the bookrsquos onlyweakness By giving more weight tothe influence of digital networks onconsumption Barney could havebrought the issue much more alive Forexample in the rise of AmazoneBaytrade text messaging and even cheapair travel the matrix of human andtechnological networks is tangiblypresent

The next section concerns thenetwork economy This takes ineverything from enterprise and workto the changing nature of propertyThe history begins with the formula-tion of an information economy in the1960s and the liberalisation of thetelecommunications sector in the UKand US This materialist approach isrewarding Barney shows how politi-cal economic and technologicalexpediency has produced fundamentalchange for better and worse

The last two chapters concernpolitics and identity Both are influ-enced by a collapse of legitimacy of theold increasing fragmentation and newnetworks This is brought into thecontext of the rise of globalisation andthe changing role of enterprise and thestate The lsquostatersquos apparent crisis ofsovereigntyrsquo (p 114) is the authorargues a result of deterritorialisationalthough he surveys alternativeinterpretations of the geo-politicalmap

The network society is both spurand brake on political involvementand the author is ambivalent whetherthe changes it brings about are good orbad He notes the rise of new(transnational) opposition movementsat the same time as the hegemony ofthe old (national) media Thesedevelopments are contained within alsquonew politicsrsquo that is highly networkedand symbolic The author also suggeststhat identity is an increasingly impor-tant question in the face of thedelegitimising of organisations Thechapter begins with a quote fromCastells (p 145)

ldquoIn a world of global flowsof wealth power andimages the search foridentity collective orindividual ascribed orconstructed becomes thefundamental source ofsocial meaning hellip Identityis becoming the main andsometimes the only sourceof meaning in a historicalperiod characterized bywidespread destructuringof organisations helliprdquo(Castells 19963)

Drawing on the work of SherryTurkle the mutability of identity isdiscussed and the chapter concludesby looking at community AvoidingCastellsrsquos positive reading of thesituation the author is more concernedabout whether the network society isreal or is just a useful focus for under-standing the world we live in (p 181)We might broaden that focus to thinkabout how the network society influ-ences the way we design and theproducts and services we help tocreate

John KnightJohnknightuceacuk

27Interfaces 40 bull Autumn1999C

onta

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Giv

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uk

Interfaces is published quarterly by the British HCI Group copy 2005 The British HCI Group (unless indicated otherwise) The opinions expressed represent thepersonal views of the authors and are not the official views of their companies nor of the British HCI Group unless specifically stated

Quarter page pound135Half page pound240Full page pound44520 supplement for cover or

inside cover pages

Discounts given to corporate memberseducational institutions and charities

Special rates for job advertisementsLoose inserts pound175 + weight allowance if over

10g

ADVERTISING RATES ndash to advertise contact the editorJob advertising also accepted for UsabilityNewscom at thesame rates as for quarter-page ad in Interfaces Book bothfor a 20 discount Contact Andy Dearden CommunicationsChair British HCI Group0114 225 2916 oramdeardenshuacuk for further details

The British HCI Group is served by Sub-groups comprising representatives from a broad range of academic and industrial centres of HCIinterest The Sub-groups are committed to promoting the education and practice of HCI and to supporting HCI people in industry and academiaFor contact details of the persons in each Sub-group please select from the following

Officers and Sub-groups

CHAIRS AND OFFICERS GROUPChair Russell BealeVice Chair Catriona CampbellEx-Chair Gilbert CocktonTreasurer Ian BenestSecretary Linda LittleCommunications Sub-group ChairAndy DeardenEducation amp Practice Sub-group ChairWilliam WongEvents Sub-group Chair Peter Wild

Anxo Cejeiro RoibasMembership Sub-group ChairAdrian WilliamsonChair of Student RepresentativesCatherine Kenny

Communications Sub-groupChair Andy Dearden

Interfaces magazine editor Laura Cowen

PR amp Marketing Nico McDonaldCatriona Campbell Nick Bryan-KinnsAmir Naghsh (webmaster)

UsabilityNewsProject Director Dave ClarkeEditor Ann Light

Website listserv and online servicesJesmond Allen Gerred Blyth

Research Sub-groupChair Dianne Murray

Alan Dix Dale Richards

Events Sub-groupChair Peter Wild

Conference Planning Fintan Culwin

European ConferenceLiaison amp Planning vacant

HCI2005 Chair Tom McEwan

HCI2004 Chair Janet Finlay

Meetings Officers Colin VentersAnxo Cereijo Roibaacutes

Fausto J Sainz Salces (SR)

Education amp Practice Sub-groupChair William Wong

HCI Accreditation Scheme Jonathan Earthy

Alan Dix Barbara McManus

Membership Sub-groupChair Adrian Williamson

IndiaChina Liaison Andy Smith

Organisational Liaison Dave England

SIGHCHI and IFIP Liaison Gilbert Cockton

BCS Liaison Barbara McManus

Regional Liaison Daniel Cunliffe

British HCI Group committee members (alphabetical listing)

Jesmond Allen bull tel 01179 020301 bull mob 09731 731757 bull jesmondjesmondocouk

Russell Beale bull University of Birmingham bull tel 0121 414 3729 bull fax 0121 414 4281 bull RBealecsbhamacuk

Ian Benest bull University of York bull tel 01904 432736 bull fax 01904 432767 bull ianbenestcsyorkacuk

Gerred Blyth bull Amberlight Ltd bull tel 0870 7399900 bull gerredamber-lightcouk

Nick Bradley bull University of Strathclyde bull tel 0141 548 3524 bull fax 0141 552 5330NickBradleycisstrathacuk

Nick Bryan-Kinns bull Queen Mary University bull tel 020 7882 7845 bull nickbkdcsqmulacuk

Sandra Cairncross bull Napier University bull tel 0131 455 2724 bull SCairncrossnapieracuk

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Gilbert Cockton bull University of Sunderland bull tel 0191 515 3394 bull fax 0191 515 2781GilbertCocktonsunderlandacuk

Laura Cowen bull IBM Hursley bull laurajcowenyahoocouk

Fintan Culwin bull South Bank University bull tel 020 7815 7434 bull fax 020 7815 7499 bull fintansbuacuk

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Alan Dix bull Lancaster University bull tel 07887 743446 bull fax 01524 510492 bull alanhcibookcom

Jonathan Earthy bull Lloydrsquos Register bull tel 020 7423 1422 bull fax 020 7423 2304 bull jonathanearthylrorg

Dave England bull Liverpool John Moores University bull tel 0151 231 2271 bull fax 0151 207 4594denglandlivjmacuk

Janet Finlay bull Leeds Metropolitan University bull tel 0113 283 2600 (ext 5158) bull fax 0113 283 3182JFinlaylmuacuk

Martha Hause bull mlhausedslpipexcom

Catherine Kenny bull Northumbria University bull tel 0191 243 7244 bull fax 0191 227 4713 bull ckennyunnacuk

Ann Light bull tel 07947 072300 bull fax 020 8241 5677 bull annlcogssusxacuk

Linda Little bull Northumbria University bull tel 0191 243 7250 bull fax 0191 227 4713 bull llittleunnacuk

Nico McDonald bull Design Agenda bull tel 07973 377897 bull fax 07976 650257 bull nicodesign-agendaorguk

Tom McEwan bull Napier University bull tel 0131 455 2793 bull fax 0131 455 2727 bull tmcewannapieracuk

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Dianne Murray bull tel 0208 943 3784 bull fax 0208 943 3377 bull diannesoicityacuk

Amir M Naghsh bull Sheffield Hallam University bull tel 0114 225 3195 bull ANaghshshuacuk

Dale Richards bull QinetiQ Ltd FST bull tel 01252 393896 bull fax 01252 392720 bull drichardsqinetiqcom

Anxo Cejeiro Roibaacutes bull University of Brighton bull tel 01273 642458 bull fax 01273 642405acroibasbtonacuk

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Robert Ward bull rdwardhudacuk

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KEYBold entries indicate members of the Chairs and Officers GroupSR student representative

Editor Interacting with ComputersDianne Murray

Interfaces magazineEditor Laura CowenBooks Editor Sandra CairncrossMyPhd Editor Martha HauseProfile Editor Alan DixProduction Editor Fiona Dix

Relevant URLsBritish HCI Group wwwbcs-hciorgukUsabilityNews wwwusabilitynewscomHCI2005 wwwhci2005org

BCS ContactsSue Tueton (Membership) hcibcsorguk+44(0) 1793 417416

The British Computer Society1 Sanford Street Swindon SN1 1HJ UKTel +44(0) 1793 417417Fax +44(0) 1793 480270Email hcibcsorguk

  • Interfaces 65
    • View from the Membership Chair
    • Editorial
    • Deflections You canrsquot burst seams if no-one will wear the clothes
    • Ambient technologies
    • The brain and the web A quick backup in case of accidents
    • Past present and a virtual future Treating phobias with exposure therapy
    • My PhD Social Networks in e-Learning
    • Memorability and security of passwords
    • Experiencing design Tools of the trade
    • RAE response
    • Aspects of HCI2005
    • HCI2005
      • A PhD studentrsquos reflection
      • The Fringe
        • Scotland overrun with micehellip
        • Weapons of Maths Construction
          • HCI and the Older Population workshop (two views)
          • The Purple Press
            • Interfaces Reviews
            • British HCI Group committee members

6 Interfaces 65 bull Winter 2005

Some years ago I did some back of the envelope calculations onwhat it would take to store an audio-visual record of yourcomplete life experiences [1] The figure was surprisingly smalla mere 300 MB per year Furthermore given that storage ca-pacity is currently doubling approximately every 18 monthsand extrapolating (not totally unreasonably) the space requiredfor this is decreasing rapidly For a baby born today by thetime they are 70 their complete life experiences will take nomore than a grain of dust to store ndash sneeze and its gone

Of course this is about recording video and audio that comeinto the body ndash what about what is inside our heads

Our brains contain about 20 billion neurons each connectedto between 1000 and 10000 others It is commonly assumedthat our long-term memories are stored in this configurationboth what is connected to what and the strength of thosesynaptic connections [2]

If this is the case we can calculate the maximum informa-tion content of the human brain One way to envisage this is asan advanced brain scanner that records the exact configurationof our neurons and synapses at a moment in time ndash how muchmemory would it take to store this

For each neuron we would need to know physically whereit is but these xyz coordinates for each neuron turn out to bethe least of the memory requirements needing a mere 90 bitsto give us a one in a billion accuracy for each coordinate Thatis about 120 MB for all the neurons

The main information is held as noted in what is con-nected to what To record this digitally we would need tohave for each of the 5000 synapses of each neuron a lsquoserialnumberrsquo for the neuron it connects to and a strength Given 20billion neurons this serial number would need to be 35 bitsand so if we store the synapse strength using 5 bits(0ndash31) this means 40 bits or 5 bytes per synapse so 25000bytes per neuron and 500 thousand billion bytes for the wholebrain state

That is the information capacity of the brain is approxi-mately 500 terabytes or half a petabyte

It is hard to envisage what half a petabyte is like in terms ofinformation capacity One comparison would be with a booksThe Bible (a big book) takes about 45 MB to store so ourbrainrsquos capacity is equivalent to a billion bibles about thenumber that stacked floor to ceiling would fill a medium-sized church

For a more computational comparison the Internet Archiveproject (wwwarchiveorgaboutaboutphp ) stores dumps ofthe Web donated by Alexareg (wwwalexacom) an internetrecommender and search company These dumps are used forthe lsquoWayback Machinersquo (wwwarchiveorgwebwebphp )which enables you to visit lsquooldrsquo websites [3] The current datacomprises about 100 terabytes of compressed data Theuncompressed size is not quoted on the archiveorg web sitebut assuming a compression factor of around 30 and alsonoting that the dump will not be complete we can see thecurrent web has a similar level of information capacity (butmore in lsquodatarsquo and less in link interconnections) as the brain

As an alternative way to lsquosizersquo the web consider thatGoogletrade currently (August 2005) indexes about 8 billion pages

assuming this is perhaps half the total accessible pages andthat each Web page including images averages 40KB [4] weget 640 terabytes just over half a petabyte

This is not to say the web is brain-like (although it has somesuch features) nor that the web in any way emulates the brainbut sheer information capacity is clearly not the defining fea-ture of the human brain

In order to store data such as movies the Internet Archiveproject has designed a low-cost large-scale storage unit calledthe Petabox [5] Large 19 inch racks store 100 terabytes of dataeach so that 5 tall racks or 10 smaller filing-cabinet-sized rackswould store the 500 terabytes of our brain In principle if youhad a brain scanner that could map our neuron connections wecould store these in a small machine room hellip then perhapsthrough nano-technology one could restore the patterns like abrowser back button after a bad day hellip

If such far-fetched technology could exist it would meanpeople could effectively lsquoforkrsquo their lives have multiple streamsof memory that share beginnings but have different experi-ences thereafter time-sharing the body hellip sounds like goodscience fiction

Our brains are not just passive stores of information butactively changing Discussions of the power of the massiveparallelism of the brainrsquos thinking compared with the blindinglyfast but blinkeredly sequential single track of electronic com-putation is now passeacute However having noted that the infor-mation capacity of the brain is not that great what about thecomputational capacity ndash how does it rate

At a simplified level each neuronrsquos level of activation isdetermined by pulses generated at the (1000 to 10000) synapsesconnected to it Some have a positive excitatory effect someare inhibitory A crude model simply adds the weighted sumand lsquofiresrsquo the neuron if the sum exceeds a value The rate ofthis activity the lsquoclock periodrsquo of the human brain is approxi-mately 100Hz ndash very slow compared to the GHz of even ahome PC but of course this happens simultaneously for all 10billion neurons

If we think of the adding of the weighted synaptic value as asingle neural operation (nuop) then each neuron has approxi-mately 5000 nuops per cycle that is one mega-nuop per sec-ond In total the 20 billion neurons in the brain perform 10peta-nuops per second

Now a nuop is not very complicated a small multiplicationand an addition so a 1 GHz PC could manage perhaps toemulate 100 million nuops per second Connected to the Internetat any moment there are easily 100 million such PCs that is acombined computation power of 10000 million million nuopsec hellip that is 10 peta-nuops hellip hmm

Again one should not read too much into this the level ofinterconnectivity of those 100 million PCs is far weaker thanour 20 billion neurons good for lots of local computation (howmany copies of Internet Explorer) but poorer at producingsynchronised activity except where it is centrally orchestratedas in a webcast In our brain each neuron is influenced by 5000others 100 times a second If we imagined trying to emulatethis using those PCs each would require 10MB per second ofdata flowing in and out (and in fact several times that for

The brain and the webA quick backup in case of accidents

7Interfaces 65 bull Winter 2005

routing information) but more significantly the speed of lightmeans that latencies on a global lsquobrainrsquo would limit it to nomore than 10 cycles per second

For an electronic computer to have computational powereven approaching the human brain it would need those 10million PCsrsquo computation much more closely situated hellip per-haps Bejing in a few years time hellip or even Japan

And talking of Japan hellipLetrsquos recap the computation of the brain is about 10 peta-

nuopsec The speed of supercomputers is usually measuredin flops floating-point operations per second A nuop is actu-ally a lot simpler than a floating-point operation but of courseour brains do lots of nuops However supercomputers arecatching up The fastest supercomputer today is IBMrsquos BlueGene computer hitting a cool 1368 tera-flops still a couple oforders of magnitude slower than the 10 peta-nuop brain butJapan has recently announced it is building a newsupercomputer to come online in March 2011 How fast Guesshellip yoursquore right ndash 10 peta-flops [6]

Philosophers of mind and identity have long debatedwhether our sense of mind personhood or consciousness areintrinsic to our biological nature or whether a computer sys-tem emulating the brain would have the same sense of con-sciousness as an emergent property of its complexity [7] hellip weare nearing the point when this may become an empiricallytestable issue

Of course this does not mean that the web or a new super-computer in some way is like or equal to the human mindWhat it does mean is that the specialness of the human brain isnot because of simple capacity or speed If size were all thatmatters in cognition we have already been beaten by our owncreations Really the specialness of our minds is in their organi-sation and the things that make us human beyond simpleinformation compassion pain heroism joy ndash we are indeedfearfully and wonderfully made

notes and references1 A Dix (2002) the ultimate interface and the sums of life Interfaces issue 50

Spring 2002 p 16 httpwwwhcibookcomalanpapersdust2002

2 There is some debate whether the glial cells powerhouses for the neuronsthemselves are part of the brainrsquos memory process These are about 10 timesmore numerous than neurons but do not have a similar level of intercon-nection so would not add significantly to the total capacity

On the other side it is certainly the case that neurons do not operate totallyindependently but instead are in larger loosely defined assemblies This isimportant if one neuron or one synapse breaks we do not lose anyidentifiable item of memory instead the memory structure is moreredundantly stored This means that the actual information capacity isprobably several orders of magnitude smaller than the 05 petabyteestimate

3 The Internet Archive was founded in order to preserve digital repositoriesin the same way as a traditional historical archive preserves documents andartefacts As well as the web itself the project is producing archives of audioand video materials httpwwwarchiveorg

4 My own lsquopapersrsquo directory contains approx 180 html files comprising 23MB and a further 800 files (jpeg gif pdf etc) totalling a further 73 MB of

which the images are about 47 MB That is an average of around 13KB ofhtml text per web page and a further 27KB of images and nearly 400KB ofadditional material Looking just at a web page including images this isabout 40KB per page

5 The Petabox was designed for the Internet Archive project particularly asthe archive expanded into audio-visual materials A spin-off companyCapricorn Technologies is also selling Petabox products commerciallyhttpwwwarchiveorgwebpetaboxphp

6 The Guardian Tuesday July 26 2005 p 3 lsquoHow 10 quadrillion sums asecond will make computer the worldrsquos fastestrsquo Justin McCurryhttpwwwguardiancoukinternationalstory0153600600html

7 See John Searlersquos The Mystery of Consciousness for an overview of severalpositions on the relationship between brain and consciousness although dobeware ndash Searle is better at noticing the weaknesses in other peoplersquosarguments than his own Whilst there is little stomach in modern philoso-phy for non-corporeal mindsoulspirit as part of theoretical accounts ofconsciousness some do look at quantum effects to explain some of theamazing qualities of the human mind For example Penrose postulateswhether the tiny cytoskeletons within cells have a role If this were the caseand superimposed quantum states were a significant issue in the brainrsquosoperation the figures in this article would have to be multiplied enor-mously or maybe infinitely

However the broader tendency is to assume that our consciousness is aproperty of the more traditionally understood biological activity of neuronsSome such as Dennett would expect that a simulation of the brain wouldhave the same level of consciousness as a living brain However it could besaid that Dennett sees our experiences of consciousness and being as a kindof misapprehension or misinterpretation anyway Searle himself argues thata non-biological mind would be different hellip but the arguments end inmutually refererential cycles At heart is the issue of lsquoqualiarsquo the actuallsquofeltnessrsquo of things rather than the computational responses we have tostimuli

8 For web links related to this article httpwwwhcibookcomalanpapersbrain-and-web-2005

Alan Dix

Alan DixLancaster Universityalanhcibookcom

Alan Dix is Professor ofComputing at LancasterUniversity As well as co-writing a well known textbookin HCI he is interested andhas worked in most areas ofHCI many areas of computinghellip and anything else he hasnoticed along the way His firstlove is mathematics butnowadays hersquos more likely tobe found considering thedesign of ubiquitous technol-ogy and situated displayspondering the cognition of

creativity discussing the relationship between arts and technol-ogy or hacking the odd intelligent internet tool

8 Interfaces 65 bull Winter 2005

Exposure therapy is considered to be the treatment of choice tocure specific phobias a condition that affects approximately10 of US population at some point in their life (DSM-IV1994) However only 15 of suffers seek this treatment whenit is administered in vivo (in a real-life situation) This articledescribes a history of exposure therapy as well as the intro-duction of virtual reality as the new medium of an old tech-nique Short and long-term efficacy results are described alongwith limitations of the two mediums

What is a phobiaDSM-IV states that the lsquoessential feature of a Specific Phobia ismarked and persistent fear of clearly discernible circumscribedobjects or situationsrsquo (p 405) These fears can take the form ofan aversion to animals types of environments blood injuryand injections or certain situations eg flying the results ofwhich can lead to anxiety attacks and avoidance of the fearedstimulus It is estimated that approximately 10ndash113 of citi-zens in the US develop a specific phobia at some point in theirlife (Magee Eaton Wittchen McGonale amp Kessler 1996 DSM-IV 1994)

Is there a treatmentThe most widely researched and proven treatment of a spe-cific phobia is exposure therapy (Marks 1987 Ost 1989) Theprocess involves repeated progressive exposure to an anxietyproducing stimulus until the patient is able to stand next to oreven touch the feared object for example a person who isafraid of spiders would be placed at the opposite end of a roomto a caged spider and instructed to move closer in stages

Even though the patients are treated in vivo exposuretherapy has been shown to work for many phobia types in-cluding claustrophobia (Speltz amp Bernstein 1979) spider pho-bia (Miltenberger Wright amp Fuqua 1986) and agoraphobia(Hafner amp Ross 1983) The procedure can last for a period ofdays weeks or even months but has also shown success whenphobic patients receive as little as one three-hour exposuresession (Ost 1996) In fact Ost (1996) found in a one-yearfollow up study that 70 to 90 of patients still showedlsquoclinically significant improvementrsquo (p 713)

Despite the success of in vivo exposure therapy less than15 of all sufferers request treatment (Argas Sylvester ampOliveau 1969 Magee et al 1996) But why is this when thesuccess rate is so high One possible explanation is that pa-tients may be too afraid of their feared object or environmentto contemplate being exposed to it in reality 25 of patientswho start in vivo exposure therapy drop out of the treatmentfor the above reason (Marks 1992)

Second there is an issue of confidentiality Patients withacrophobia or claustrophobia when treated in vivo have to beexposed to public environments where people can see thembeing treated Thirdly the cost of in vivo exposure can beexpensive Attempting to cure a fear of flying in vivo can accu-mulate many costs and problems for the therapist HodgesRothbaum Watson Kessler amp Opdyke (1996) detailed howgetting to an airport renting a jet and supervising the therapycan be an expensive time-consuming task

Virtual reality a new medium for an oldtechniqueVirtual reality (VR) is not a new technology it was first devel-oped by Sutherland (1968) who showed how three-dimen-sional images could be presented through a head mounteddevice However due to the previously high costs it is onlywithin the last decade that VR has been widely availableWhen applied to exposure therapy the only aspect that changesfrom in vivo is that patients lsquoexperiencersquo their dreaded stimulithrough a VR system

According to Emmelkamp et al (2002) there are many ad-vantages to using VR that solve the problems associated withexposure in vivo For certain phobias (eg fear of flying) theone-off cost of buying a VR system is cheaper than physicallytaking each patient to the airport and arranging the flight Italso addresses the problems of confidentiality and patient drop-out because they are treated in a virtual world where theobjects and locations arenrsquot real

This however is the first hurdle that virtual reality expo-sure therapy (VRET) needs to overcome If a patient knowsthat the objects in their feared environment are not real butvirtual they should be able to encounter them without anyanxiety making the whole process obsolete Only if VR pro-duces responses in the patient can it be considered a viabletechnique to treat phobias

Can VR elicit responses in the patientIf VR is to be used as a treatment for phobias then it must beable to elicit a response from phobic patients Botella et al(1998) report the findings of a case study involving a 43-year-old female with severe claustrophobia The patient receivedeight 45-minute sessions of VRET during which she was askedto report her anxiety level every five minutes using the Subjec-tive Units of Discomfort Scalersquo (SUDS see Wolpe 1969) Ahigh rating on this scale in the first session demonstrated thepatientrsquos adverse reaction to the virtual environment (VE)which persisted till the sixth session Similar case study find-ings have been reported by Carlin Hoffman amp Weghorst (1997)and Wald amp Taylor (2000)

The finding that patients are subjectively affected by VR isan important one but do they also produce physiological re-sponses to the medium For VRET to be assessed objectivelyphysiological data is vital Jang et al (2002) found that even fornon-phobic patients being placed in stressful virtual environ-ments (VEs) can cause changes in skin resistance skin tem-perature and heart rate In a similar study Meehan InskoWhitton amp Brooks (2002) used traumatic VEs to assess thephysiological measures of presence (the sense of actually be-ing in the virtual world) They were able to show that theabove measures can be used as lsquoreliable valid multi-levelsensitive and objective measures of presencersquo for VEs (p 650)It can therefore be assumed that exposure therapy using VR isplausible

Is VRET effectiveNevertheless just because VR can produce both subjective andobjective responses doesnrsquot guarantee it will be an effective

Past present and a virtual futureTreating phobias with exposure therapy

9Interfaces 65 bull Winter 2005

treatment Several case studies including the ones mentionedabove have attempted to prove that it does Botella et al (1998)showed that VRET was sufficient to reduce their patientrsquosclaustrophobia Carlin et al (1997) did the same with spiderphobia in 3 weeks single cases of acrophobia and fears ofdriving and flying have also been treated using the technique(Rothbaum et al 1995 Wald amp Taylor 2000 North amp North1997 respectively) In all cases after treatment patientsrsquo anxi-ety to their feared stimulus had reduced to within normalnon-phobic levels

Garcia-Palacios et al (2002) attempted to add weight tothese findings by employing an experimental design whichincluded a waiting list control group Twenty-three spider-phobic participants were assigned to either the VRET condi-tion or placed on a waiting list (control condition) Participantscompleted several measures both before and after treatmentincluding a fear of spiders questionnaire and a behaviouralavoidance test (BAT) No differences were found between thetwo conditions for pre-treatment scores however 83 of par-ticipants in the treatment condition showed clinically signifi-cant improvement after VRET None of the waiting list condi-tion achieved the same feat

Hoffman Garcia-Palacios Carlin amp Botella (2003) also foundthat VRET significantly improved participantsrsquo fears of spideron both subjective and objective measures as well as beingmore effective than a waiting list condition Similar resultshave been shown in participants suffering from acrophobia(Emmelkamp et al 2002 Krijn Emmelkamp Biemond Wildede Ligny Schuemie amp van der Mast 2004)

In terms of the long-term benefits several studies havereported the effects of treatment persisting for up to 6 months(Botella et al 1998 Emmelkamp et al 2002 Krijn et al 2004)Botella Osma Garcia-Palacios Quero amp Banos (2004) furtheredthese findings showing that the effects of VRET for fear offlying remained after one year The most conclusive resulthowever came from Weiderhold amp Weiderhold (2003) whoshowed that 100 of patients in one VR condition and 80 inanother had still not relapsed after 3 years Only 10 in theimaginary exposure therapy (where patients simply have toimagine that feared object) showed the same

Virtual reality vs in vivo exposure therapyThese results empirically support the efficacy of VRET butalmost identical findings have been shown using in vivo expo-sure (eg Speltz amp Bernstein 1979 Hafner amp Ross 1983) Bothare able to treat specific phobias to a very high standard withthe results persisting for many years although in the case ofVRET more research is required to support and strengthen thisclaim

In terms of their effects it appears the two techniques areequally matched However the willingness of people to at-tempt in vivo exposure is very low only 15 in fact (ArgasSylvester amp Oliveau 1969 Magee et al 1996) Garcia-PalaciosHoffman Kwong Tsai amp Botella (2001) assessed which of thetwo procedures participants with a fear of spiders preferredWhen asked to choose between multi-sessions of either in vivoor VR exposure therapy a resounding 81 chose VR Even

when the participants were given the choice between a singlesession in vivo and multi-sessions with VR they again chosethe VR option (89)

These results show that people are more willing to undergoexposure therapy when VR in used as opposed to in vivoexposure indicating that VRET could be the successor for invivo exposure VRET solves the problems associated with lsquotra-ditionalrsquo exposure therapy has just as high success rates andis preferred by the people that need it most phobic patients

However it would be wrong to end this article withoutreporting a few of the problems faced by VRET Primarily VRcan have secondary effects If the images shown to the patientduring VRET donrsquot match their movements there can be visuo-motor aftereffects that cause disorientation uncoordinatedmovements or dizziness (Anstis 1995 Durgin amp Pelah 19981999) Even the smallest of disparities between the two canlead to these effects and when this is combined with theamount of time patients are immersed in a virtual world theaftereffects can accumulate (Jackson 2004)

Secondly the cost of VR is still relatively high putting thetechnology out of reach of the therapists who could make useof it Nonetheless recent research has shown that VR run usinga standalone desktop PC can be as effective as more expensivesystems in treating phobias (Krijn et al 2004)

Conclusions and the futureExposure therapy is considered to be the lsquogolden standardrsquo forthe treatment of phobias yet only 15 of patients are treatedVR over the last few years has been shown to be just aseffective in the treatment of phobias It also appears to havesolved the issues of confidentiality and is preferred to in vivoexposure It isnrsquot however without its own problems Thecriticisms listed above in theory are only temporary As tech-nology advances VR will become more immersive and realleading to scenarios that are indistinguishable from the actualworld this in turn should reduce the reported aftereffects

The future of VRET is bright Recent research has shownhow the inclusion of a real object into the virtual world eg atoy spider for patients to touch or a railing to hold on to canincrease the level of immersion and facilitate treatmentHoffman Garcia-Palacios Carlin Furness amp Botella (2003)showed that coupling real and virtual objects leads to betterprogress than when there was no real object Slater Usoh ampSteed (1995) discussed the influence of walking in a virtualworld concluding that the immersion or presence rating of asystem increases if the patient is allowed to walk through theVE

Over the next few decades the prevalence of VRET is set toincrease As more research supports the already impressiveresults found to date and the progression of technology contin-ues VRET should go from strength to strength

ReferencesAmerican Psychiatric Association (1994) Diagnostic and Statistical Manual of

Mental Disorders (4th ed) Washington DC American PsychiatricAssociation

Chris Jackson

10 Interfaces 65 bull Winter 2005

Anstis S M (1995) Aftereffects from jogging Experimental Brain Research 103476ndash478

Argas S Sylvester D amp Oliveau D (1969) The epidemiology of commonfears and phobia Comprehensive Psychiatry 10 151ndash156

Botella C Banos R M Perpina C Villa H Alcaniz M amp Rey M (1998)Virtual reality treatment of claustrophobia a case report Behaviour Researchand Therapy 36 239ndash246

Botella C Osma J Garcia-Palacios A Quero S amp Banos R M (2004)Treatment of flying phobia using virtual reality Data from a 1-year follow-up using a multiple baseline design Clinical Psychology amp Psychotherapy 11311ndash323

Carlin A S Hoffman H G amp Weghorst S (1997) Virtual reality and tactileaugmentation in the treatment of spider phobia a case report BehaviourResearch and Therapy 35 153ndash158

Durgin F H amp Pelah A (1998) The role of optic flow in visuo-motorrecalibration during running Journal of Physiology 506 111P

Durgin F H amp Pelah A (1999) Visuomotor adaptation without visionExperimental Brain Research 127 12ndash18

Emmelkamp P M G Krijn M Hulsbosch AM de Vries S Schuemie M Jamp van der Mast C A P G (2002) Virtual reality treatment versus exposurein vivo a comparative evaluation in acrophobia Behaviour Research ampTherapy 40 509ndash516

Garcia-Palacios A Hoffman H G Kwong See S Tsai A amp Botella-ArbonaC (2001) Redefining therapeutic success with VR exposure therapyCyberPsychology and Behavior 4 341ndash348

Garcia-Palacios A Hoffman H G Carlin A Furness T A amp Botella-Arbona C (2003) Virtual reality in the treatment of spider phobia Acontrolled study Behaviour Research and Therapy 40 983ndash993

Hafner R J amp Ross M W (1983) Predicting the outcome of behaviour therapyfor agoraphobia Behaviour Research and Therapy 21(4) 375ndash382

Hoffman H G Garcia-Palacios A Carlin A Furness T A amp Botella-Arbona C (2003) Interfaces that heal Coupling real and virtual objects totreat spider phobia International Journal of Humanndashcomputer Interaction 16(2)283ndash300

Hodges L F Rothbaum B O Watson B Kessler G D amp Opdyke D (1996)Virtually conquering fear of flying IEEE Computer Graphics and Applications16 42ndash49

Jackson C (2004) Visuo-motor aftereffect as a function of adaptation durationand speed (Unpublished dissertation)

Jang D P Kim I Y Nam S W Wiederhold B K Wiederhold M D ampKim S I (2002) Analysis of physiological response to two virtualenvironments Driving and flying stimulation CyberPsychology amp Behavior5(1) 11ndash18

Krijn M Emmelkamp PM Biemond R de Wilde de Ligny C SchuemieMJ van der Mast CA (2004) Treatment of acrophobia in virtual realitythe role of immersion and presence Behaviour Research Therapy 42(2) 229ndash239

Magee W J Eaton W W Wittchen H U McGonagle K A Kessler R C(1987) Agoraphobia simple phobia and social phobia in the NationalComorbidity Survey Archives of General Psychiatry 53 159ndash168

Marks I M (1987) Fear phobias and rituals Panic anxiety and their disordersNew York Oxford University Press

Marks I M (1992) Tratamiento de exposision en la agoraphobia y el panico InEcheburua E (ed) Advances en el tratamiento psicologico de los tratornos deansiedad Madrid Piramide

Meehan M Insko B Whitton M Brookes F (2002) Physiological measuresof presence in stressful virtual environments SIGGRAPH 2002 ConferenceProceedings 645ndash652

Miltenberger R G Wright K M amp Fuqua R W (1986) Graduated in vivoexposure with a severe spider phobic Scandinavian Journal of BehaviourTherapy 15(2) 71ndash76

North M M amp North S M (1997) Virtual environments psychotherapy a casestudy of fear of flying disorder Presence Teleoperators amp Virtual Environ-ments 5(4)

Ost L G (1989) One-session treatment for specific phobias Behaviour Researchamp Therapy 27 1ndash7

Ost L G (1996) One-session group treatment for spider phobia BehaviourResearch and Therapy 34 707ndash715

Rothbaum B O Hodges L F Kooper R Opdyke D Williford J S ampNorth M (1995) Virtual reality graded exposure therapy treatment of aacrophobia- A case report Behavior Therapy 26(3) 547ndash554

Slater M Usoh M amp Steed A (1995) Taking Steps The influence of awalking technique on presence in virtual reality ACM Transactions onComputer-Human Interaction 2(3) 201ndash219

Speltz M L amp Bernstein D A (1979) The use of participant modelling forclaustrophobia Journal of Behavior Therapy and Experimental Psychiatry 10(3)251ndash255

Sutherland I (1968) A head-mounted three dimensional display FCCC 33757ndash764

Wald J amp Taylor S (2000) Efficacy of virtual reality exposure therapy to treatdriving phobia a case report Journal of Behavior Therapy and ExperimentalPsychiatry 31(3ndash4) 249ndash257

Weiderhold B K amp Weiderhold M D (2003) Three-year follow up for virtualreality exposure for fear of flying CyberPsychology amp Behavior 6(4) 441ndash445

Wolpe J (1969) The practice of behavior therapy New York Pergamon

Chris JacksonLancaster Universityjackson_27hotmailcom

Chris studied BSc Psychology at theUniversity of York before going on tocomplete an MRes in the Design amp Evalua-tion of Advanced Interactive Systems atLancaster University His research interestsincluded topics from NeuropsychologyPsychopharmocology and HCI Hersquoscurrently applying for research positionswithin universities to learn new skills and

broaden his knowledge with the intention of beginning a PhDwithin the next 3 years

Call for Papers

The First Joint BCSIFIPICSHCI Educatorsrsquo Workshop

HCIEd2006-1 inventivityTeaching theory design and innovation

in HCI

Limerick Ireland23ndash24 March 2006

Workshop to discuss and explore methods and best practice forhelping our students learn about and apply inventive thinkingwhen designing systems visualisations and interaction for humanuse

Important dates

Paper submission Friday 13 January 2006Notification of acceptance Friday 17 February 2006

Final papers due Friday 3 March 2006

httpwwwidculiehcieducators06

11Interfaces 65 bull Winter 2005

Being from the island of Cyprus I have relied on the Internetfor many years to get my outside information During mystudies for a Bachelorrsquos degree I took several e-Learning courseswhich triggered my interest in HCI Design in e-Learning Fur-thermore I am an amateur musician and enjoy the audio as-pect in these environments

The initial stages of my PhD focused on Computer-AssistedLanguage Learning (CALL) Websites The most important as-pect from the data collected and analyzed in these stages wasthe importance of Computer-Mediated Communication (CMC)in e-Learning websites Thus my focus shifted to CMC in e-Learning

The study dealt with issues surrounding social interactionin online learning environments After carrying out a literaturereview on CMC and online social communities I have studiedand evaluated a number of frameworks and models that areused to assess CMC in e-Learning environments Aspects andattributes of CMC that were studied include content cogni-tion social networks discourse and interaction A gap wasidentified in the available methods for assessing the evolutionof social networks in e-Learning environments Hence I havedeveloped FESNeL a Framework for assessing the Evolutionof Social Networks in e-Learning

The FESNeL framework has been developed to allow e-educators and online course instructorsmaintainers to per-form in-depth analyses of the communication patterns of thestudents on their e-Learning courses and to follow their courseprogression FESNeL assesses the social network of the stu-dents over the duration of the course mapping out the changesand evolution of these social structures over time It is usefulfor monitoring the networks and keeping track of their changeswhile investigating how specific course amendments interfacedesign participation in computer-mediated communicationandor conversation topics positively or negatively influencethe dynamics of the online community

When using this framework to assess their e-Learning com-munity e-educators are able to predict how certain actions willaffect their network and can incorporate various methodolo-gies to alter the state of their network FESNeL is a unifiedframework compiled of both qualitative and quantitative meth-ods The four components of FESNeL are

bull Attitudes Towards Thinking and LearningSurvey (ATTLS)

bull Social Network Analysis (SNA)

bull Topic Relation Analysis (TRA)

bull Log Analysis

ATTLSThe ATTLS is used to assess the quality of discourse within acourse by measuring the extent to which a person is a lsquoCon-nected Knowerrsquo (CK) or a lsquoSeparate Knowerrsquo (SK) Differencesin SK and CK scores produce different behaviours during anactual episode of learning and result in different reactions tothat session People with higher CK scores tend to find learn-ing more enjoyable and are often more cooperative congenial

and more willing to build on the ideas of others while thosewith higher SK scores tend to take a more critical and argu-mentative stance to learning Separate knowers look for whatis wrong with other peoplersquos ideas whereas connected knowerslook for why other peoplersquos ideas make sense or how theymight be right since they try to look at things from the otherpersonrsquos point of view and try to understand it rather thanevaluate it

SNASNA is the mapping and measuring of relationships and flowsbetween people groups organizations computers or otherinformationknowledge processing entities It provides both avisual and a mathematical analysis of human relationshipsSNA is used to visualize communicationrelationships be-tween the students study the factors which influence themdraw out implications of the relational data and make recom-mendations to improve communication within the social net-work of students

TRAThe TRA model is a content analysis tool Content analysis isan approach to understanding the processes that participantsengage in as they input messages The tool assists us in under-standing the messages and communication between the learn-ers and how important the discussed topics are for the learn-ers to remain and complete the online course

Log AnalysisLog files are used to track the usersrsquo interactions with thecomputer system they are using Using logs we examine theareas of the website that the students visited the frequency oftheir visits and their patterns of navigation Logs are alsotime-stamped so they can be used to calculate how long a userspends on a particular task or how long a user has lingered in acertain part of the website By carrying out log analysis weinvestigate the studentsrsquo course attendance CMC contributionand course progression retention and advancement

Furthermore the proposed unified framework is currentlybeing applied to a characteristic case study of a CALL courseLarge amounts of data from a course with 55000 students isbeing collected to be analysed and the results will allow forsuggestions for future research The proposed unified frame-work will assist in answering questions like what causes stu-dent retention in online courses and how this can be improvedthrough the interface of the e-Learning course and the use ofCMC applications The final aim of this study is the generaliza-tion of FESNeL so that it is applicable to a wide range of e-Learning courses

Andrew Laghos

My PhDSocial Networks in e-Learning

Andrew LaghosCentre for HCI DesignCity University LondonwwwLaghoscomDr847soicityacuk

12 Interfaces 65 bull Winter 2005

People ndash and their passwords ndash are often seen as the weakest link in any secure system There is a basic conflict in that a passwordought to be easy to remember but at the same time hard to guess There is an assumption that the hardest password to crack is onewhich is composed entirely randomly but that is also likely to be the hardest to remember The main objective of a small experimentwe recently carried out was to verify if that is truly the case and to get some indication of what is the best kind of password

The experiment was carried out via the web and compared the kinds of password shown in Table 1 Memorability of thepasswords was measured by getting people to attempt to recall them after one week Security strength of the passwords wasmeasured by submitting them to a password-cracking program and seeing how long it took to crack them ndash if at all

People were invited to visit a website set up for the experiment (including through an appeal in Interfaces 62) They registered bygiving their email address and then were randomly assigned to one of the above password classes For Classes 1 to 3 they weregiven a password for Classes 3 and 4 they had to choose one themselves In all cases they were asked not to write down theirpassword but to attempt to remember it

Participants then received emails one day later and one week later asking them to return to the website They would then re-enter their password or register the fact that they had forgotten it The purpose of returning after one day was to give theparticipants some practice with their password Therefore if they did not remember it at this stage they were told it again Thus itwas only the results of their second return to the website after a week that was used as a measure of memorability

Strength was measured by setting up a Unix password file using 173 of the passwords and then running the public-domainpassword cracking software John the Ripper (httpwwwopenwallcomjohn) on that file As passwords were cracked the timetaken was recorded

Some passwords were cracked immediately (effectively in less than one second) The last password was successfully cracked at151822 on 20th February 2005 (69 days 22 hours and 2 seconds or 6040802 seconds from the start of the experiment) The softwarewas left running until 095122 on 9th March 2005 At that point 27 passwords had been cracked and it was assumed that no furtherones would be

ResultsThe password website went live in December 2004 Up to 24th March 2005 a total of 246 passwords were collected Thememorability and strength of the password classes are summarised in Figure 1 (overleaf)

DiscussionWe are in the process of writing more detailed publications regarding this experiment ndash and related work we are undertaking

Among other things there is clearly scope to discuss the appropriateness of the methods and the applicability of the resultsHowever we can already draw some useful results As expected random passwords are most secure none of them was crackedHowever it is also not surprising that they were also the hardest to remember a memorability rate of 25 does not seem of anypractical use

Guided Choice was the next most secure class with a high degree of memorability (81) This suggests that the conventionaladvice given to users is appropriate Interestingly though the memorability of these was lower than that for Free Choice (85) sothat there is a price to be paid for security Nonsense passwords are quite secure ndash but with a memorability of only 55 they are notlikely to be practically useful Concatenated Pairs are generated by a number of systems such as some websites but our data

Memorability and security of passwordsAlistair DN Edwards amp Helen Petrie

Class Description Examples

1 Random The eight characters of the password were automatically chosen entirely at random ap4AEppoundp djs843nd

tocamp201

2 Nonsense Letters were randomly chosen ndash but in alternating pairs of vowels and consonants mejadoro gitekabathereby creating non-words that are to some extent pronounceable bekumufi

3 Concatenated Pairs This algorithm constructs a password by concatenating two four-letter words rungself fastlacebanebong

4 Free Choice The user was allowed to choose any 8-character password they wanted

5 Guided Choice This was as in (4) except that the user was given advice on the choice of a goodpassword

Table 1 Password classes tested In order to make the measurement of strength fair all passwords had to be exactly 8 characters long

13Interfaces 65 bull Winter 2005

Alistair D N Edwards amp Helen PetrieDepartment of Computer ScienceUniversity of YorkHeslingtonYorkYO10 5DDalistaircsyorkacuk helenpetriecsyorkacuk

suggest that they are not very secure However they are quite memorable (75) This suggests that they may be appropriate forapplications in which the consequences of violation are not likely to be severe ndash which are also likely to be systems that are not worththe hackerrsquos attention

Figure 1 Summary of results Memorability refers to the percentage of the passwords of the given class that users were able to correctly re-enterafter one week Strength refers to the percentage of passwords that were not cracked Notice that none of the Random passwords was crackedand hence its Strength is 100

Engage in producing exciting papers about interactionEngage with each other and the conference themesEngage and be engaged in a stimulating and exciting conference in Londonrsquos East End

Engage is the 20th BCS HCI Group conference in co-operation with ACMTo find out more about these themes and submissions and taking part go to

11ndash15 September 2006Queen Mary University of London

Enthralling experiences bull Interfaces in the wildConnecting with others bull Mind body and spirit

Interactions for me bull At the periphery

wwwhci2006org

The themes to engage with are

14 Interfaces 65 bull Winter 2005

Sometimes yoursquoll hear people say ldquoIrsquom no good with toolsrdquoDonrsquot believe them Watch they use tools to cook and eattheir meals clean their teeth unlock the door to their houseand so forth all with unremarkable virtuosity Tools are morethan just hammers and screwdrivers and saws Rather toolssurround us in our everyday lives and we have evolved to bevery good at using them

Well-designed tools can be a joy to use When the act ofusing a tool breaks down however it can give us insight intowhat makes tools usable in the first place

ldquoMy dad once owned a pair of pliers that always gaveme a problem when I used them Every time I tried togrip something to tighten it up they clamped down onmy fingers I eventually learned to watch my fingerswhen I used them but I still remember the pinch marksthey leftrdquo

ldquo[In putting together a bookcase] there was so manydifferent types of screws and bolts of different sizes(some were metric and others were American sizes)that you had to have five different wrenches andscrewdrivers to get the job donerdquo

Tools work best when they are designed for the physicalcapabilities of their user (they are most commonly held in thehand) when they are well suited to the task that they areapplied to (tools mediate interaction with other objects) andwhen they are ready at hand in a well-organised workenvironment More basically good tools help people reachtheir goals by making incremental changes directly on visibleobjects In their application tools often act as amplifiers ofsome ability but tools can also help people constrain objects(eg with clamps) gain information about objects (eg usinga magnifying glass) or mark objects according to need (egusing a carpenterrsquos or seamstressrsquos pencil)

Some of what we know about the use of tools can help usbuild more effective software (or hardware) systems Tangi-ble user interfaces and handheld devices offer the most directpossibilities for mimicking tools in the real world Forexample the IO brush produced in Hiroshi Ishiirsquos lab takesthe form of a large artistrsquos paintbrush (httpwebmedia

mitedu~kimikoiobrush ) A tiny camera embedded in thetip of the brush can pick up color and texture from anysurface that the brush is touched to Using the brush theartist can transfer information from the physical environmentonto an interactive canvas painting in a natural way

Graphical user interfaces based on tool metaphors take aless literal approach The best-known work along these linesis the idea of ldquolocal toolsrdquo developed by Ben Bederson andcolleagues as part of the KidPad project (httpwwwcsumd

eduhcilpad++papersuist-96-localtools )Local tools are an alternative to the modal behavior of tool

palettes In a drawing application users can pick up a pen oran eraser use it and drop it in a convenient place for lateruse More than one copy of a tool can exist at the same timesupporting collaboration

Children as young as four can use local tools to drawpictures Work in my own group has pushed this ideafurther to explore the range of physical metaphors for

software interaction again in a drawing environment(httpwwwcscncsuedufacultystamantaffordanceshtml )For example a ruler in our HabilisDraw system can act as astraight edge for freehand drawing and can also be usedwhen picked up to push drawn objects into alignment atarbitrary angles Other physical analogs aside from pens andrulers include pushpins to constrain movement compassesinkwells and magnifying lenses

An important question is how the benefits of tool-basedinteraction for drawing might transfer to tasks with a lessobvious physical interpretation This requires a bit ofthought but some abstract properties of tools can provideguidance For example most tools in the real world mustcome in contact with an object to have an effect on it Thismeans that the effect of a tool is generally localised

To see how this notion of lsquoeffect localityrsquo might improve asoftware interface consider a Find and Replace dialog in aword processor Suppose I want to change every occurrenceof lsquoimagersquo to lsquoiconrsquo in a document A global replacement maygive unexpected changes such as lsquoiconryrsquo from lsquoimageryrsquo (orthe less likely lsquopilgriconrsquo from lsquopilgrimagersquo) If I add spacesbefore and after lsquoimagersquo to fix this then I will miss forms thatinclude punctuation such as lsquoimagersquo

The safest route is to walk through all the matches anddecide whether to change each one in context This has itsown difficulties however with each successive matchappearing at an unpredictable place on the screen andsometimes even with the dialog box moving to avoid obscur-ing matched strings

An improved Find and Replace dialog might exploit effectlocality by gathering all matches to a string in the same placeand letting the user refine the search criteria directly applythe replace option to specific matches or de-select somematches and then perform the replacement to the remainderautomatically This is just a brief example given to suggestfurther possibilities who wouldnrsquot like software to work aseasily and transparently as a hammer or saw

Further reading Chris Baber has recently published anexcellent book that reviews tool use from a human factorsperspective called Cognition and Tool Use Forms of Engage-ment in Human and Animal Use of Tools

Experiencing designTools of the trade Robert St Amant

Robert St Amanthttpwwwncsuedu~stamant

Robert St Amant is an associateprofessor in the computer sciencedepartment at North Carolina StateUniversity currently on sabbaticalfrom January 2005 throughDecember 2005 at the InformationSciences Institute University ofSouthern California The work inhis lab is a blend of humanndashcomputer interaction and artificialintelligence with an emphasis onplanning concepts Hersquos interestedin building intelligent tools to helpusers with complex tasks

15Interfaces 65 bull Winter 2005

Key pointsThe nature of HCI research is essentially interdisciplinary and the research carried out by participants in the field has a number ofdifferent outlets depending on the primary focus and impact of the work done Research applicable to a particular user group ordomain may be best disseminated through non-traditional HCI routes Therefore it is important that the panel recognise that HCIwork will appear in diverse outlets and that work published outside mainstream Computer Science (eg in design psychology orsocial sciences literatures) can have equal value to that published within Computer Science We would expect such work to be cross-referred to other panels as appropriate while recognising that the cross-disciplinary nature of the work may also make it difficultfor other panels to assess objectively

We would like to emphasise that the interdisciplinary nature of the field means that combining approaches and synthesisingnew material from a variety of fields is an integral and important aspect of HCI research and that significant advances can beachieved in an interdisciplinary way which are holistically more significant than each individual progression within one particularfield

The UOA Descriptor refers to ldquohellipusing methods drawn principally but not exclusively from the disciplines of mathematicsscience and engineeringrdquo We would like to confirm that HCI might appropriately be drawing methods from psychology sociologydesign and other such fields as well

ldquoThe sub-panel may for example examine in detail outputs that are published in outlets with which they are unfamiliar andthose which contain interdisciplinary researchrdquo We recognize and indeed welcome the fact that the panel will call upon theappropriate expertise as necessary in order to assess the value of contributions with which it may be unfamiliar However we wouldask the panel to ensure that HCI research is in no way disadvantaged by being more intensely scrutinized than other subject areaswithin the Unit of Assessment

We confirm the panelrsquos view that no one form of outlet is more appropriate than another and in particular would want toemphasise that the value of rigorously reviewed conference material may well be of more significant impact than journal materialsgiven the more responsive nature of conferences and the fast-moving nature of the field and that many HCI researchers understandthis and take advantage of this For some conferences in HCI (eg CHI HCI Interact) acceptance rates are around15ndash25 less than many journals It is also true that there are other conferences in the field for which this is not true There are manyreasons for conference publication a key one for HCI researchers is the wide exposure to and feedback from an internationalinterdisciplinary audience which is often of particular value in this domain in improving work

It is important to recognise that case studies and exemplars as well as prototype solutions to explore problems are important inour work and these are particularly difficult to assess though we note that the panel is looking for ldquorelevance to usersrdquo ldquopractice-based researchrdquo and ldquodirect engagement with usersrdquo so we have confidence that this style of work will be accounted for

For HCI the notion of a research group is less clear-cut than for other disciplines Our lsquogroupsrsquo tend to be across disciplines andoften across Universities ndash it is these that give support and coherence to researchers and we should find a way to recognise andidentify this in the RAE return ndash perhaps by identifying collaborations with other individuals and organisations to form part of theappraisal of the connectedness and support that an individual receives

RAE response

The Research Assessment Exercise assesses the quality of UK research and is used by the four UK higher education funding bodies(Higher Education Funding Council for Wales Higher Education Funding Council for England Scottish Higher Education Funding Counciland the Department for Employment and Learning) when distributing block grant funding to universities Block grant funding is the publicmoney given to universities for research it is independent of the grants that are given for specific projects from Research Councilscharities and European Union and government departments

The main assessment for RAE 2008 will take place in a couple of years but in July this year a consultation opened on the RAE 2008draft criteria and working methods so that UK higher education institutions subject associations and other stakeholders could submittheir views

In September Russell Beale the Chair of the British HCI Group prepared the Groups response which is printed here in full As Russellnotes The group was able to put in a coherent response to the consultation exercise which would not have been possible without thesupport and contributions from many members ndash many thanks to them all for their input big or small These activities are important toensure that HCI is effectively represented at a national level and properly supported by government funding

For more information see wwwhefceacukresearch and wwwraeacuk

Russell Beale

Russell BealeOn behalf of theBCS Humanndashcomputer Interaction Special Interest Group

16 Interfaces 65 bull Winter 2005

Aspects of HCI2005

Tom kicks off HCI2005

The conference dinner at the Caledonian Hotel

Alistair Sutcliffe gives his keynote inthe Lindsay Stewart lecture theatre

Too early for inhabitants ofthe Haymarket residences

The Ceilidh

Ted Nelson keynotespeaker

Doctoral Consortium

Conference awards

Commercial Uses ofEye-tracking workshop

A bar somewhere in Edinburgh

Edinburgh Festival fireworks

With all-nightlicencing youhave to gosomewhere

17Interfaces 65 bull Winter 2005

Since returning from my first HCI conference at NapierUniversity I wanted to share my thoughts about the wholeexperience from a PhD studentrsquos perspective My mainparticipation in the conference was as a member of theDoctoral Consortium which took place with all other work-shops and tutorials on the Monday and Tuesday The Con-sortium presented a great opportunity for all membersinvolved to meet and socialise with other students of HCI aswell as offering the chance to get some feedback on our workin a friendly and welcoming environment I would like tothank Ann Blandford Paul Curzon and Shailey Minocha fororganising an informative and stimulating experience

The main conference took place on the WednesdayThursday and Friday with Mary Czerwinski of MicrosoftResearch kicking off proceedings after the initial openingceremonies The main lecture hall had a unique and modernfeel to it which provided an ideal setting for the keynote (andother) speakers Prior to the conference starting I wasparticularly looking forward to hearing the presentations ofthe keynote speakers and so attended Maryrsquos talk with muchanticipation I wasnrsquot disappointed ndash Mary touched on someof the fascinating research that is currently going on atMicrosoft including the use of large displays brain-compu-ter interfaces and some new models for manipulatingwindows

After the initial keynote on Wednesday morning I wentalong to a session on trust and emotion and followed that byattending a session on awareness Breaks between sessionsprovided a good opportunity to meet with others and discussthe work presented in each of the sessions Facilities at thevenue were also very good making it easy to check emailwhen any spare moments presented themselves

The highlight of the whole conference for me was thekeynote by Ted Nelson in the late afternoon of WednesdayThis was the first time that I have heard Ted speak and Ifound his talk to be inspiring and motivating His question-ing of the very way in which we currently interact withcomputers was intriguing and thought-provoking As withany good presentation I came away from Tedrsquos keynote witha number of different ideas thoughts and questions tocontemplate further

The conference dinner on Wednesday evening was at theCaledonian Hotel where the food and service were excellentThe night concluded by visiting a few local bars and thenheading back to the halls of residence in Haymarket All inall a very enjoyable and productive day

After a late night I was up for an early start on Thursdaymorning and headed off to the conference venue from thehalls of residence The bus journey took about 15 minutes andafter some breakfast (and numerous cups of coffee) I mademy way to the first keynote of Industry Day This keynotewas by Ashley Friedlein CEO of E-Consultancycom whogave an enlightening talk on the importance of usability ine-commerce

Following Ashleyrsquos talk (and more coffee) I went to asession on searching and particularly enjoyed one of thepresentations on digital books and how they could be

designed to fulfil the social and emotional needs that realbooks often do After this session I decided to go to TedNelsonrsquos tutorial on ZigZigreg ndash the software engine he hadintroduced the previous day Attendees of the tutorial weregiven an opportunity to test-drive a prototype of ZigZag byinstalling it onto their laptops and having a play under Tedrsquosinstruction We were also allowed to take the prototype homewith us to play around with further at a later date

At end of the day Jackie Lee-Joe from Orange gave herkeynote about the branding experience at Orange LikeAshleyrsquos keynote earlier in the day I found it interesting toconsider usability from a different perspective and wassurprised by the attention to detail and amount of effort thatgoes into branding at Orange

After Jackiersquos keynote a few of us went off to the receptionfor new British HCI members where free wine was on offeralong with informal discussions about the British HCI GroupFollowing this many of us set off for the Hub and a CeilidhThis proved to be hugely entertaining and was great fun tosee people enthusiastically taking to the dance floor to struttheir stuff Again the night was concluded by visiting a fewbars and returning to the halls of residence in the early hoursof Friday morning

Unfortunately I had to miss the events taking place onFriday as I had an early flight leaving Edinburgh at 830amHowever the early start and waiting around at the airportgave me an opportunity to reflect on my experience at theconference I think feeling more like of a member of the HCIcommunity was perhaps the main thing I took away from theconference It can often feel quite isolating completing a PhDin HCI but meeting other students of HCI as well as moreestablished researchers was helpful as I was able to discussmy work (and the work of others) with people who have acommon interest in how we interact with computers

In summary I found the conference to be a fantasticexperience I thought the conference was well organised andthere were a variety of different themes that were coveredAttending the conference has given me a fresh burst of muchneeded enthusiasm inspiration and motivation going intomy second year I would like to take this opportunity tothank the British HCI Group for funding the whole experi-ence for Doctoral Consortium students ndash itrsquos heartening toknow that the group places such high importance on newresearchers entering the field I look forward to meetingeveryone again next year

HCI2005A PhD studentrsquos reflection Chris Creed

Chris CreedSchool of Computer ScienceUniversity of BirminghamBirmingham B15 2TTcpccsbhamacuk

18 Interfaces 65 bull Winter 2005

Well computer mice at least I brought my Mac Powerbookand my two USB mice to HCI2005 in Edinburgh and showedwhat powerful little creatures mice are Attaching two USBmice to any standard computer is very telling ndash the mice fightfor the cursor because only a single input stream is registeredby the OS However with my symPut driver which workson Mac OS X and Linux each mouse is given its own inputstream and peace reigns in the mouse world

What can you do with two separate input streams Thefour degrees of freedom in spatial input can be mappedasymmetrically such that the mouse controlled by thedominant hand does all the hard work and the mousecontrolled by the non-dominant hand plays a supportingrole This type of interaction follows Yves Guiardrsquos KinematicChain model [1] and is certainly useful for tasks that arenaturally asymmetric

My research focuses on tasks that are symmetric where thetwo hands play equal roles in the interaction I have devel-oped symDraw a 2-D vector drawing program in whichshapes are drawn using the two cursors to stretch the shapeout Shapes can be steered across the screen by grabbingopposite corners and this allows the shape to be simultane-ously rotated translated and scaled similar to Kurtenbach etalrsquos two-handed stretchies technique [2] In symDraw splinecurves are drawn with one hand but local editing is per-formed symmetrically with the two hands controlling theends of a tangent to a point on the curve

Irsquove also been working withIan Bell to develop symTone asymmetric photographic manipu-lation program In symTone atone reproduction curve can bemanipulated symmetrically withtwo cursors This allows fast andeasy exploration of the domainspace in which input tones aremapped through the curvefunction to determine the outputtones of the adjusted image

Irsquom currently working on adual cursor prototype window

manager called Duo Imagine resizing and moving anapplication window by grabbing opposite corners of thewindow with two cursors and simply stretching the cursorsout until the window is in the appropriate position and is thedesired size This single fluid motion can replace the two-step process of moving the window by dragging the title barand resizing the window by dragging on an edge or cornerThis example is just one of many ways that two cursors andtwo mice can be useful in a general computing environmentNo need to call in the Pied Piper here

References[1] Yves Guiard Asymmetric division of labour in human skilled bimanual

action The kinematic chain as a model Journal of Motor Behaviourpp 486ndash517 1987

[2] Gordon Kurtenbach George Fitzmaurice Thomas Baudel and Bill BuxtonThe design of a GUI paradigm based on tablets two-hands and transpar-ency In CHIrsquo97 Proceedings 1997

Scotland overrun with micehellipHCI2005 The Fringe

Celine Latulipe

symDraw object manipulation

Spline manipulation

symTone

Duo

Celine Latulipe is a doctoral candidate in theComputer Graphics Lab at the University ofWaterloo She is studying two-handedinteraction and focuses her work on usingstandard devices two cursors and symmet-ric interaction techniques In addition to herdoctoral research Celine is the mother oftwo small children and is also very involvedin trying to recruit more young women tostudy computer science She expects todefend her thesis in 2006

19Interfaces 65 bull Winter 2005

Mathematics is boring Like many people at primary school Ireally sucked at mathematics and maths seemed to suck meArithmetic and sums didnrsquot interest me and I wasnrsquot verygood at them It was only when I was doing GCSEs that Ibegan to enjoy it Numbers disappeared to be replaced withletters and I even enjoyed the ideas and principles behindthe numbers

Now Irsquove come full-circle Irsquove left school been to univer-sity and started developing a new calculator

My calculator started life as my university Masters projectto design a calculator that didnrsquot require learning or teachingMaybe I was ambitious but I wanted to build a calculatorthat was as intuitive to use as paper is Magic paper that isThe calculator I built behaves as much like paper as possiblebut with magic added it recognises your handwriting as youwrite and you can write naturally using ordinary mathemati-cal notation So it really works like paper then the magichappens when this writing is morphed into neat typesetequations which while remaining editable as anything elseare filled in with the correct answers Overall this allowsusers not to worry about either the calculatorrsquos ability or theirown They just use it like a piece of paper and can correct itwhen it goes wrong

What I didnrsquot expect from this idea was how excitingpeople would find it people actually enjoy writing sums andseeing them magically transformed before their eyes As aprofessor of mathematics said hersquod seen plenty of people cryover sums before but hersquod never seen people laugh andsmile

The calculator makes more sense when you see it workinginteractively for this brief article yoursquoll have to make dowith a series of static screen shots

The screen shots of course only show the screen not howyou interact with it Nor do static screen shots give any senseof the experience or the unique feel of using it

We use a tablet or a touch screen so it is very easy In factitrsquos a bit like the fancy user interface in Minority Report whenJohn Anderton (played by Tom Cruise) plays around on thebig glass screen

ldquoIrsquove never seen anything thatrsquos brought a smile to my facewhile doing addition but this has For that reason alone Iwant onerdquo ndash An artist

The initial responses I got and more formal HCI evalua-

tion confirmed it worked surprisingly well Users reallyenjoyed using it and actually got more accurate results whenusing it than with the ordinary commercial handheld calcula-tors they were familiar with

Earlier this year we demonstrated an improved version ofthe calculator at the Royal Society Summer Science Exhibitionto over 4000 people We managed to get formal feedbackfrom 436 people Over 90 enjoyed using it ndash rating it topfrom the five choices we gave them

Its surprising ease of use and fun has ndash we think ndashopened up entirely new ways of interacting with mathemat-ics It would have been an eye opener for me at school andmany of our subjects particularly those still doing GCSEthemselves have expressed the same thought The calculatorallows users to play with mathematics to try things out andto learn and see the underlying process One high schoolteacher said ldquoI like the way it sets everything out clearly youcan see how it got the answerrdquo

Hopefully all this will fit into the HCI PhD I am nowdoing We hope the calculator will have great opportunitiesfor use in learning and teaching and also in everyday calcula-tion tasks And hopefully the principles and ideas behind itcan be extended to other applications

ReferencesThimbleby W Thimbleby H (2005) A novel gesture-based calculator and its

design principles In HCI2005 Proceedings Volume 2

For more information please visit httpcsswanseaacukcalculatorsYou can also download the calculator from there It is written in Javaand should run on almost any computer but note that it works bestwith tablets touchscreens or interactive whiteboards rather thanmice

HCI2005 The FringeWeapons of Maths Construction Will Thimbleby

1 Write anywhere2 Changes automatically

recognised and solved3 Grab and move parts of a

sum4 The new sum rearranged

and solved

Will Thimblebywillthimblebynet

I am a PhD student at Swansea Univer-sity researching generative principles foruser interfaces I work there with HaroldThimbleby And yes that is my Dad I ama second generation HCIer so I guess hehas had some influence I dont think Iever consciously decided to enter HCIBut I love creating and making thingsbetter and HCI today is one of the mostwide reaching best ways to do that

20 Interfaces 65 bull Winter 2005

Frank It is very reassuring to know that there is a movementto consider lsquoComputers and the Older Generationrsquo

There was a very good and extensive presentation byProfessor Alan Newell stressing the need for designers toproduce computers with the older user in mind

There was an interactive lsquoDesign Workshoprsquo in which allparticipated followed by an assessment and investigation ofthe resulting designs presented with ease of use and suitabil-ity being paramount being for the use of all groups This wasquite enlightening and highlighted the pressure on lsquoDesignrsquoto cover all aspects of the product

Anna The keynote by Alan Newell examined the differentways we have of thinking about design for older people hecompared the lsquoinclusive designrsquo approach which sees designbeing extended to include groups like older and disabledpeople and an alternative approach which starts from aconsideration of these groups Designing with older ordisabled people in mind he argued produces technologyuseful for everyone ndash and often produces radical new solu-tions that would not otherwise occur for example the cassettetape recorder which was initially produced in England fortalking-books for the blind (Newell and Gregor 1997)

This was followed by a design workshop in which fivegroups separately designed paper prototypes of accessiblenavigation aids two groups were enhanced by the inclusionof older volunteers who took an active part in the designdiscussions When the designs were complete they werepublicly evaluated with Alan Newell acting as an evaluator

The designs were all interesting and carefully consideredand the evaluations were illuminating (and often veryfunny)

HCI and the Older Population workshop (two views)HCI2005

The ageing population and a recognition of the utility oftechnology means there is an increasing interest indesigning with older people in mind whether thisinvolves designing for all or producing specific items oftechnology to support older people The HCI and theOlder Population workshop at HCI2005 was intended toprovide a forum for those working in the area and toencourage others to consider this user group This wasthe latest of a series of such workshops at BCS HCIstarting in 2002 (Brewster and Zajicek 2002)

A standard element in our workshops is a talk fromand the attendance of members of the Dundee UserPanel a group of older volunteers While we can discussdesign issues ad nauseam the most effective way ofcommunicating the barriers that older adults encounterto technology use is to hear it from the users themselves

This report on the workshop was written by AnnaDickinson (University of Dundee) who co-organised theworkshop and Francis Allen one of the members of theUser Panel

21Interfaces 65 bull Winter 2005

Frank After lunch two representatives of the older genera-tion gave an individual talk on how computers appeared tothem again stressing design inclusion

The resulting discussion concentrated again on thelsquodesignrsquo aspects and the awareness to allow for the needs ofthe older generation as forecasts emphasise a greater increasein the older group

A generalisation of the one day workshop was that it didclearly stress the need for design application to the oldergroup but there was little to report on action as to what is tobe implemented

Anna The talks by Isobel Lindsay and Wilf Lakie were reallyeffective in underlining the frustration that novice users havewith complicated computer systems Part of Wilfrsquos talkinvolved reading out the following

Computers are still a mystery to me as myindustrial experience was wholly mechanicalengineering with only elementary electrics I dofind the computer to be a frustrating and confus-ing tool as there are always two three or moreways of achieving a function this I find to besuperfluoushellip Having just upgraded to a newunit with the XP operating program I understandthat XP refers to lsquoexperiencersquo my personal view isthat the program should be named the Exagger-ated Programme Personally it means I have tolearn a whole new set of rules in order to obtaineven the most basic function and there exists awhole conglomeration of new operating tools andmenus that mean nothing to me

The (too short) discussion which followed focused onsome of the questions that this area consistently brings upwhat are the characteristics of lsquoolder peoplersquo Is designing forthis group different from designing for the population ingeneral What can inclusive design do for us

Frankrsquos conclusions Designers have a great difficulty inproducing something for a group of people who had alifetime of contact only with mechanical objects I onlyexperienced electricity in electric motors lighting andtorches Note There was no electric light in the house until Iwas aged about six No telephone not even a radio The firstradio in the house was a lsquoOne valversquo that I built from a designsheet with parts supplied by an enthusiast (I was then agedseventeeneighteen)

I would like design people to stop designing units moresuitable for their own use and to design a unit more suitablefor general use by all classes of computer ability

What I have in mind is a unit that has all the bells andwhistles of the latest application covering all the latestinnovations that the design people can produce BUT thesame unit has the ability to be used by all computer users Tome this could be achieved by what is in common use in thegames field that is a keypad would select the LEVEL atwhich the unit would operate If this was available then

Anna Dickinson amp Francis Allen

anyone could use the unit at the level selected by themselvesand would be able to progress to higher levels in the sameway as they do in games by practice and increased abilityThe technology appears to be there so why not use it

Annarsquos conclusions One issue that consistently resurfaces isthe difficulty of communicating effectively with older usersabout computers and the potential for design changes Whilethose researchers who attended the workshop seemed tolearn a great deal from the presentations given by membersof the User Panel and from their involvement in the designexercises (and at Dundee we have been learning from themsince the beginning of the UTOPIA project in 2001) there wasan important and unforeseen effect on those members of theUser Panel who contributed Attendance at the workshopand especially involvement in the design exercises demon-strated for them some of the difficulties and challenges facingdesigners The result has been that instead of asking ldquoWhycanrsquot you make computers that workrdquo the questions becomeldquoHave you thought of trying thisrdquo Such sophisticatedinvolvement from our target users is a very positive step forall of usS Brewster and M Zajicek (2002) A New Research Agenda for Older Adults

Workshop BCS-HCI London UKA F Newell and P Gregor (1997) Human computer interfaces for people with

disabilities Handbook of Human Computer Interaction (1997) pp813ndash824

Call for Papers

IWSAWC 2006

6th International Workshop onSmart Appliances and Wearable Computing

In conjunction with ICDCS 2006

July 4 2006 Lisboa Portugal

Submission deadline January 15 2006

httpubicomplancsacukworkshopsiwsawc2006

Call for Papers

1st International Workshop on Physicality

6ndash7 February 2006 Lancaster UK

This multidisciplinary workshop will bring together researcherswho are interested in the way that physicality of digitalartefacts influences their use or in the way that digitalityinforms our understanding of the physical Through invitedtalks short research presentations and group discussion wewill discuss views on the fundamental nature of physicality andhow this relates to design in areas such as ubiquitous andtangible computing virtual reality and digital arts

submission deadline for position papers 10 January 2006

httpwwwphysicalityorg

22 Interfaces 65 bull Winter 2005

Toilet Trauma

Oh but whatrsquos a girl to do whenshe arrives at the university hallsof residence at 11pm to findtherersquos no toilet paper and thelsquo24hrrsquo Student Volunteers areslightly off-pace and annoyed atbeing disturbed

Without going into too finer detailI soon discovered that Irsquod notbrought any tissues either Ac-cording to the commandments leftin each room (eg ldquothou shalt notpark in residentsrsquo parking spacesrdquoand ldquothou shalt empty the bin andstrip the linen before leaving thyguest room on Fridayrdquo) eachroom has one supply of toilet rolland after that has been thor-oughly consumed ldquoreplacementswill need to be supplied byguestsrdquo

Well with a little ingenuity Ipulled through fortunately Ibrought enough knickers that Idonrsquot need to wear todayrsquos againuntil Friday And happily when Iregistered this morning my(rather trendy) delegate bagcontained enough scrap paperthat I should be able to managetill the end of the week withoutgiving in and supplying my own

toilet roll Hah

The Purple Pixiexx

Bathroom Bother

On the other hand I appear tohave been supplied with compli-mentary bottles of shampooconditioner and shower gel allnicely laid out on my loan-towelsndash like some fancy joint To behonest Irsquod rather have a comfybed without the plastic tartanmattress (whatrsquos that about)and a bedside light thank youvery much

Being a girl I brought my ownshampoo anyway

This morning though clutching

said shampoo I opted to bravethe slightly mouldy shower (AuntyMildew wouldrsquove been proudGrsquorest her soul) In the nobletradition of the Dastardly DandyDan (PP 2004) I turned on theshower and was flung across theroom by the force (small lsquofrsquo)

Water hellip water hellip everywhere

Still enough about the facilities hellipwell therersquos never enough aboutthe facilitieshellipbut wersquoll leave them

alone for now hellip

LoveThe Purple Pixiex

The Blue Genie

Irsquove just been speaking to my palthe Blue Genie He actually got toEdinburgh early on Sunday butspent the majority of the after-noon confined to his room(shudder) awaiting the arrivalof the Emergency Joiner It seemsthe lock on his door was brokenso he couldnrsquot actually lock hisdoor

So he didnrsquot have much choicebut to hang around until theEmergency Joiner turned uptwiddled his tools tutted a fewtimes and fixed the lock Appar-ently his thingummy was tooshort for the whatsit

At least he has a lock Thatrsquos all I

have to say on the matter

ThePPxx

The Shower Persona

Good morning Irsquom your showerlooking forward to freshening up

No thatrsquos not me thatrsquos the fanDidnrsquot switch it on Well getdressed get out and switch it onthen Building regulations aboutunventilated toilets Never heardof them

This morning Irsquove a really cleancubi hellip WAHAY HERE WE GOWATER WATER WATER I LUVVITSEE ME GO EVEN DANrsquoS NOTSEEN THIS KIND OF PRESSURESINCE THAT AGGRESSIVE QUES-TIONING AT SUNDERLAND BLOWTHAT SHOWER CURTAIN AWAYONTO THE FLOOR THANK THEDAY THEY POINTED ME STRAIGHTOUT THE CUBICLE DOOR ANDTHEN FITTED A CURTAIN IN-STEAD OF DOORS YO JUST SEEHOW FAST THE FLOOR FILLS UP IGO ALL THE WAY TO ELEV hellip ohspoilsport

Ok so a dribble shower then Yessir certainly sir Thank you sirsee you tomorrow sir

I just hope the next one puts theirtowel on the rail so that I can give

it a good blast hellip

Shower 72

How to survive conferenceweek in student halls

1 Sleep when you can if youcanrsquot sleep on your plastic mat-tress which creaks every timeyou move find a quiet cornerduring tea breaks or just slip intothe back row of an especially dullpresentation

2 Take your own pillow you canuse it to (a) bolster the suppliedpillow (b) replace the suppliedpillow (c) get comfortable when

Edited Lowlights from the Seedy Underbelly of HCI2005

The Purple Press

23Interfaces 65 bull Winter 2005

napping during the day (see Tip1)

3 Slip the supplied towel betweenthe plastic mattress and sheet to(a) provide some kind of padding(b) reduce the level of creaking(c) avoid waking up in a pool ofyour own sweat

4 Or alternatively sleep on topof the duvet and use your coat asa cover

5 Ignore all of the above andbook into the Travel Inn acrossthe road That way you can ignoreTips 1ndash4 yoursquoll get taps thatyou can actually turn off showersthat donrsquot flood the bathroomtowel rails that break your fallwhen you slip in River Napier (iebathroom floor) and donrsquot contrib-ute to it and door locks that canresist more than your novicepickpocketing-with-a-paper-clip

skills

e-bsorbed

A bus commute to the conferenceeach morning is a drag unless you

can find something more enjoy-able to do at the same time

Entertaining myself by flickingthrough the proceedings yester-day a paper about tools forleasure reading caught my eye Itwas fascinating ndash talking aboutthings like the importance ofmobility for books and e-booksthe social life of print books andthe emotional attachment peoplehave to them

Just after Irsquod read the bit aboutprint books often becominginvisible with the userrsquos attentionbeing completely taken by thecontent of the reading experienceI looked up hellip and realised Irsquodmissed my stop

Napier was long behind us hellipwhich is really neat an interac-tive research paper that gives youthe actual experience itrsquos discuss-ing Is there a name for thisphenomena and does anyonehave other examples hellip or do

these things only happen to me

PC

Conference Fringe

It seems to me that the less effortthat goes into organising some-thing the more fun it is

This is not to rubbish the work ofmy pal the Blue Genie who ranthe Fringe What I mean is thatthere was no review processinvolved in selecting the partici-pants in the Fringe

Basically if you had an idea or aninteractive experience you wantedto demonstrate to the rest of theconference you could just set upyour laptop and away you went

I was really rather impressed withthe exhibits Clearly so were theother delegates that stuck aroundto see because the presenterswere talking constantly to peopleuntil it was all wrapped up atabout 7pm

If you didnrsquot stick around to seethe Fringe shame on you

The exhibits included theThimbleby Tworsquos funky calculatorCanadian Chickrsquos two-handedmouse(smice) and a means ofgathering data on how peoplelsquoskinrsquo their applications and tools

Disclaimer

The views expressed in The PurplePress are not those of the authors oranyone else and are not to be re-peated in front of anyone who couldtake offence although of course noone can take offence because thecharacters described in The PurplePress could not possibly exist in realor virtual life or death Does thatcover everything

Architectural ungreatness

Whoever dreamt up the design ofthe Lindsay Stewart LectureTheatre Whatrsquos the first rule ofauditorium design Donrsquot light thespeaker from behind So whatdoes LSLT do It has a bloodygreat window right behind wherethe speaker stands

A feeble attempt has been madeat some point to block the lightwith blinds that generate a head-ache-inducing moire effect forthose in the audience an overalleffect demonstrated by Mary Cduring her otherwise excellent

keynote presentation

So the question is should we doaway with the whole peer reviewprocess for HCI2006 in LondonAfterall itrsquos tedious and time-consuming for all involved Whynot instead just have anyonewho fancies coming to the confer-ence turn up with their laptop todemo their projects

I think it could work hellip

Purple Pixie

24 Interfaces 65 bull Winter 2005

Welcome to Interfaces Reviews Thanks to Sandra Cairncross for doing a great job as the last editor I have now been given the batonand perhaps unfortunately for you this means you get three reviews by me in this issue This is a short-term measure and will soon beremedied I have a willing cohort of reviewers and some great books to discover Interfaces Reviews will feature a themed set of books ineach edition In the coming year the reviewers will be bringing you their views on books on novel interfaces information architecture andgames as well as some lsquoheavy stuffrsquo I will also be getting the latest news on up and coming HCI books so if you are publishing writing orhave seen a great book let me know These are my contact details

John KnightDirector of User-LabBirmingham Institute of Art and DesignGosta GreenB4 7DX0121 331 7868JohnKnightuceacuk

The three reviews in this edition cover my interests in art design and technology Tangential to HCI perhaps but it is interesting how each ofthese subjects tackles the humanndashcomputer interface in terms of aesthetics utility and ethics

John KnightJohnknightuceacuk

This book comes from the same stableas Patrick Jordanrsquos Pleasurable ProductsOther publications in the series includeJordanrsquos Introduction to Usability andHuman Factors in Product Design withWilliam Green With this pedigree thisnew volume is unlikely to disappointand it doesnrsquot It looks and feelstrustworthy and complete

The book has three parts The firstdescribes the practice of HumanFactors The second offers a compen-dium of methods The last part looks atprofessional issues and applications Itis clearly aimed at practitioners andcould be a single point of referenceIndeed the introduction suggests thatits writing came from the lack of sucha work It is aimed at the designdisciplines and will have relevance toeveryone from architects to softwareengineers For the more lsquodesignerlyrsquo itmay be a bit dry and there are fewillustrations However designers ofany flavour would be well advised toread it

The book begins by looking at thebarriers to the take up of technologyand the problems with designingproducts and user interfaces HumanFactors is proposed as a remedy to

these problems and a way of improv-ing the user experience The focus ispretty much on traditional ergonomicconcerns These include comfortperformance reliability and physi-ological and cognitive fit Applicationscentre on systems and especially thosepertaining to activity and work

Readers are taken through thehistory of human factors design andthis is contextualised by a processcycle that dovetails with businessneeds and the product lifecycleIndeed despite looking academic thecontent is firmly aimed at business andmaking products more useful andusable Given the ergonomics focus itis understandable that the first sectiontackles human abilities memory andphysiology and the influence of theexternal environment Motivation andproblem solving are also consideredand are firmly rooted in a cognitiveperspective

Given the practitioner focus it isunusual (but refreshing) to get somedeeper stuff Thus Nemeth slips inMontaigne and the nature of sensualexperience This is done in an accessi-ble and businesslike manner ChapterFour looks at products and innovationThis chapter provides an overview ofprocess that integrates ideation and theproduct lifecycle within a typical user-centred design framework Again thebook usefully links to business needsand widens the focus of Human

Factors to encompass new productdevelopment

Chapter Five takes an overview ofthe discipline and maps out its appli-cation in industry The first sectionspave the way for the main contentFocusing on methods this part willprobably be of most interest to practi-tioners In just under two hundredpages Nemeth covers 36 methodsThese are organised under six sectionsThe first concerns analytical methodsNext design guidance is dealt withEvaluation methods are then de-scribed followed by a useful chapteron surveys interviews and question-naires The final chapters concernusability assessment and controlledstudies

Each method is described in termsof what it does The necessary prepara-tion work is outlined including thematerials equipment and environmentthat are needed In addition easy tofollow procedures and methods foranalysing results are provided Shortexamples are given and the methodsare also usefully cross-referenced Thefinal section of the book considers thebusiness side of human factorsBeginning with the cost benefitsuseful organisational issues are alsoexamined Finally Nemeth looks atcommunications and the book con-cludes with case studies from a widerange of projects

This is a useful practitionerrsquos bookit is clearly grounded in industry

Interfaces Reviews

Human Factors Methods for DesignMaking Systems Human-CentredChristopher P NemethCRC Press 2004396 pages hardback illustrated bampwISBN 0-4152-9798-2CRC Price $9995 (about pound5700)

25Interfaces 65 bull Winter 2005

This book offers an insight into a newand dynamic community of softwareartists The book comes from theRead_Me festival that took place inAarhus last year The festival had twosections a conference and interactiveexhibition lsquocamprsquo As well as a bookthe organisers have an accompanyingwebsite at Runmeorg The site curatesthe artworks online while Read_Meoffers theoretical and practical dia-logue offline

From neither the art nor strictlyinteractive arts community Runmehas come together through informalgroups and networks Indeed theyhave stronger links to the hackercommunity than to the establishmentof Ars Electronica This means they areoften critical of the elitism of thegallery and museum culture(Andersen and Pold p 14) They arepragmatic practitioner based and(thankfully) leave the more esotericquestions about AI and consciousnessto the art establishment

Many of the twenty articles tacklesoftware formalism vs softwareculturism This debate central to thecommunity concerns whether inter-vention should focus on the material(software) or culture Intervention isan appropriate term as most contribu-tors see their work in explicitlypolitical terms Formalism concen-trates on artistic uses of code Software

culturalism on the other hand reflectsthe world of software and critiquestools such as Google and WindowsHere political intervention concernsreflecting the hidden values andqualities of the technology A thirdstrand bridges both and concernsperformativity and there is a healthydiversity of thought and actionbetween the two poles

The best theoretical papers are byArns Cox et al Johannson andLillemose Inke Arnsrsquo article comparessoftware art to generative art Thelatter is defined by Galanter as rsquoany arthellip where the artist uses a system hellipwhich is set into motion with somedegree of autonomy contributing to orresulting in a completed work of artrsquo(p 178) Troels Degn Johansson looksat the crisis of art as a parallel to one insoftware art Like most contributors heis critical of the interactive arts estab-lishment and Margot Lovejoy Indeedhe condemns her focus on art whichlsquois only marginally interested inexperiments at the level of programcodersquo hellip and is only interested in lsquowhatis tactile audible and visiblersquo (p 155)

Jacob Lillemose contemplatesFlorian Cramerrsquos distinction betweentwo kinds of software art Firstly thelsquoliterary and mathematical aesthetics offormal qualities of programming andgenerative codersquo hellip and secondly thelsquoconceptual and discursive involve-ment with software culturersquo (p 154)He argues that software art lsquois oftentreated as a digitally updated versionof the conceptual art that emerged inthe mid 60srsquo (p 138) rather than aqualitatively new discipline

Certain kinds of technology crop upin a number of chapters The predict-ably unpredictable functionality ofGoogle and Open Source are clearfavourites as opposed to the logicaland the corporate There are also anumber of artists that are referencedregularly These include John Cageand Sol Le Witt both for theirperformativity and immaterialism

As well as works being on show atRunmeorg the book also summarisesthirty two software art projects Theworks include Douwe OsingarsquoslsquoGoogle Talkrsquo (p 392) that generates

poetry from an initial keyword PeterLuiningrsquos (p 354) lsquoWindowrsquo is literallythat a transparent window thatcaricatures the graphical user interfaceversion because you can see through itIn similar ways many of the lsquosoftwareculturersquo works are witty and selfreferential including a thank you toJakob Nielsen

From the more formalist wingBoris Kopeinigrsquos TMP (p 370) is aseemingly random array of numbersthat fill the screen and change throughsome hidden functionality There arealso some good works that bridge thevideo and computer arts such as AmyAlexanderrsquos lsquoExtreme Whitespacersquo (p362) Performativity is also addressedwith live coding where laptops areused in live performances (Cox et al p170)

This book is testament to a new anddynamic community that has a uniquetake on art and software It will beinteresting to see how the communitymatures and begins to influencesoftware culture and art On the downside there is sometimes little concernfor the audience reception of the workOccasionally it seems as though thecommunity is the audience and thepractitioners are happy with this Thissituation however is untenable if theirinterventions are to a have widerimpact on art software and society

Edited by John Knight

practice with an eye on currentresearch and pertinent philosophicalgroundwork At nearly four hundredpages it is comprehensive without anypadding The core of the book is itsunderstandable descriptions ofmethods These provide valuableprofessional guidance and makeHuman Factors Methods for DesignMaking Systems Human-Centred aninvaluable reference work

Read_Me Software Art and CulturesOlga Goriunova and Alexei Shulgin[eds]Digital Aesthetics Research CentreUniversity of Aarhus 2004397 pages paperback illustrated bampwISBN 8-7988-4404-0University of Aarhus price pound2200

This is a flawless book that will beprovocative to anyone interested intechnology design and society Thebook starts by asking the questionwhat is a network The answer iscommonsense networks compriselsquonodes ties and flowsrsquo (p 26) Theauthor then brings together a numberof politicaltheoretical strands includ-ing globalisation post-Fordism theinformation society post-industrialismand post-modernism These he arguesare the precursors of the networksociety but the present is more than

The Network Society (Key Concepts)Darin BarneyPolity Press 2004198 pages paperback bampwISBN 0-7456-2669-6Polity Press price pound1499

26 Interfaces 65 bull Winter 2005

the sum of the past Drawing on thework of Manuel Castells in The Rise ofThe Network Society Barney points tothe unique qualities of the age (pp 25ndash34)

In Castellsrsquos formulationldquothe network society hellip ismade up of networks ofproduction power andexperience which con-struct a culture ofvirtuality in the globalflows that transcend timeand spacerdquo (Castells 1998370)

Well indeed and Castells loomslarge in the book and especially hisassertion that society is increasinglylsquoinformationalrsquo (p 28) and lsquoglobalisedrsquo(p 28) This means that power andconflict emanate from access to thenetwork (p 30) and creates a tensionbetween lsquoplacelessnessrsquo (p 31) andpeoplersquos need for lsquorootednessrsquo Lastlyhuman activity is expanded acrossborders and time zones in the networksociety These are all useful pointers towhere things are going and what wecould be designing

The first section looks at networktechnology Here Barney departs fromCastells and critiques instrumentalistsubstantivist and social constructivisttheories of technology and offers alsquocomposite viewrsquo (p 42) This approachsees technology as neither entirelydeterministic nor neutral but insteadmutable in the hands of humanagency

Barney considers the essence ofnetwork technology and notes how itembeds lsquoinstrumental rationalityrsquowithin seemingly neutral tools He alsopoints out some of the positive aspectsof networks in facilitating two-waycommunication localisation and lsquothereconstitution of local identity inter-ests and powerrsquo (p 47) In addition asopen systems networks provide anarena for contesting values andopportunities unavailable in the past

Network technology is alsocontextualised with issues in designsituation and use The author looks toAndrew Feenberg Langdon Winner(p 49) and Lawrence Lessig (p 51)These thinkers make similar points toHarvey Molotch and in essence theysuggest that design fixes value andaffordances for its users Converselyvalue and affordances are not solely

within the province of the designerDesign is constrained and influencedby external agencies These influencesare wide and encompass everythingfrom the law to methods of produc-tion Winner offers a well knownexample of how design can fix apolitical value through creatingconstraints and affordances for users

New Yorkrsquos Long Island highwayoverpasses were lsquodeliberately designedby Robert Moses so as to be too low toallow passage beneath them by publicbuses This design decision was also apolitical decision and the technicalarrangement it put in place was also apolitical arrangement hellip low over-passes effectively denied poor peopleand racial minorities hellip access to thepublic park and beachesrsquo (p 50)

The character of network technol-ogy is then described in terms oflsquotimendashspace compressionrsquo (p 61) andlsquodeterritorialisationrsquo (p 62) In effectthis means increasingly scattered andinterlinked methods of communica-tion production and consumptionacross time and distance Emblematicof the network society is the Internetand the author notes that lsquonever hasthere been a mass communicationsystem that seems so little contained orconstrained by territorial expansersquo (p62) Finally decentralisation andcontrol as well as interactivity andcustomisation are considered asunique features of the technology

The interpretative focus of thechapter is perhaps the bookrsquos onlyweakness By giving more weight tothe influence of digital networks onconsumption Barney could havebrought the issue much more alive Forexample in the rise of AmazoneBaytrade text messaging and even cheapair travel the matrix of human andtechnological networks is tangiblypresent

The next section concerns thenetwork economy This takes ineverything from enterprise and workto the changing nature of propertyThe history begins with the formula-tion of an information economy in the1960s and the liberalisation of thetelecommunications sector in the UKand US This materialist approach isrewarding Barney shows how politi-cal economic and technologicalexpediency has produced fundamentalchange for better and worse

The last two chapters concernpolitics and identity Both are influ-enced by a collapse of legitimacy of theold increasing fragmentation and newnetworks This is brought into thecontext of the rise of globalisation andthe changing role of enterprise and thestate The lsquostatersquos apparent crisis ofsovereigntyrsquo (p 114) is the authorargues a result of deterritorialisationalthough he surveys alternativeinterpretations of the geo-politicalmap

The network society is both spurand brake on political involvementand the author is ambivalent whetherthe changes it brings about are good orbad He notes the rise of new(transnational) opposition movementsat the same time as the hegemony ofthe old (national) media Thesedevelopments are contained within alsquonew politicsrsquo that is highly networkedand symbolic The author also suggeststhat identity is an increasingly impor-tant question in the face of thedelegitimising of organisations Thechapter begins with a quote fromCastells (p 145)

ldquoIn a world of global flowsof wealth power andimages the search foridentity collective orindividual ascribed orconstructed becomes thefundamental source ofsocial meaning hellip Identityis becoming the main andsometimes the only sourceof meaning in a historicalperiod characterized bywidespread destructuringof organisations helliprdquo(Castells 19963)

Drawing on the work of SherryTurkle the mutability of identity isdiscussed and the chapter concludesby looking at community AvoidingCastellsrsquos positive reading of thesituation the author is more concernedabout whether the network society isreal or is just a useful focus for under-standing the world we live in (p 181)We might broaden that focus to thinkabout how the network society influ-ences the way we design and theproducts and services we help tocreate

John KnightJohnknightuceacuk

27Interfaces 40 bull Autumn1999C

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orm

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Soci

ety

1 Sa

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indo

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(Tel

+44

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793

4174

17)

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ries

abo

ut m

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rshi

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n al

so b

e e-

mai

led

to

hci

bcs

org

uk

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roup

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05 P

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int o

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pew

ww

bcs

-hci

org

uk

Interfaces is published quarterly by the British HCI Group copy 2005 The British HCI Group (unless indicated otherwise) The opinions expressed represent thepersonal views of the authors and are not the official views of their companies nor of the British HCI Group unless specifically stated

Quarter page pound135Half page pound240Full page pound44520 supplement for cover or

inside cover pages

Discounts given to corporate memberseducational institutions and charities

Special rates for job advertisementsLoose inserts pound175 + weight allowance if over

10g

ADVERTISING RATES ndash to advertise contact the editorJob advertising also accepted for UsabilityNewscom at thesame rates as for quarter-page ad in Interfaces Book bothfor a 20 discount Contact Andy Dearden CommunicationsChair British HCI Group0114 225 2916 oramdeardenshuacuk for further details

The British HCI Group is served by Sub-groups comprising representatives from a broad range of academic and industrial centres of HCIinterest The Sub-groups are committed to promoting the education and practice of HCI and to supporting HCI people in industry and academiaFor contact details of the persons in each Sub-group please select from the following

Officers and Sub-groups

CHAIRS AND OFFICERS GROUPChair Russell BealeVice Chair Catriona CampbellEx-Chair Gilbert CocktonTreasurer Ian BenestSecretary Linda LittleCommunications Sub-group ChairAndy DeardenEducation amp Practice Sub-group ChairWilliam WongEvents Sub-group Chair Peter Wild

Anxo Cejeiro RoibasMembership Sub-group ChairAdrian WilliamsonChair of Student RepresentativesCatherine Kenny

Communications Sub-groupChair Andy Dearden

Interfaces magazine editor Laura Cowen

PR amp Marketing Nico McDonaldCatriona Campbell Nick Bryan-KinnsAmir Naghsh (webmaster)

UsabilityNewsProject Director Dave ClarkeEditor Ann Light

Website listserv and online servicesJesmond Allen Gerred Blyth

Research Sub-groupChair Dianne Murray

Alan Dix Dale Richards

Events Sub-groupChair Peter Wild

Conference Planning Fintan Culwin

European ConferenceLiaison amp Planning vacant

HCI2005 Chair Tom McEwan

HCI2004 Chair Janet Finlay

Meetings Officers Colin VentersAnxo Cereijo Roibaacutes

Fausto J Sainz Salces (SR)

Education amp Practice Sub-groupChair William Wong

HCI Accreditation Scheme Jonathan Earthy

Alan Dix Barbara McManus

Membership Sub-groupChair Adrian Williamson

IndiaChina Liaison Andy Smith

Organisational Liaison Dave England

SIGHCHI and IFIP Liaison Gilbert Cockton

BCS Liaison Barbara McManus

Regional Liaison Daniel Cunliffe

British HCI Group committee members (alphabetical listing)

Jesmond Allen bull tel 01179 020301 bull mob 09731 731757 bull jesmondjesmondocouk

Russell Beale bull University of Birmingham bull tel 0121 414 3729 bull fax 0121 414 4281 bull RBealecsbhamacuk

Ian Benest bull University of York bull tel 01904 432736 bull fax 01904 432767 bull ianbenestcsyorkacuk

Gerred Blyth bull Amberlight Ltd bull tel 0870 7399900 bull gerredamber-lightcouk

Nick Bradley bull University of Strathclyde bull tel 0141 548 3524 bull fax 0141 552 5330NickBradleycisstrathacuk

Nick Bryan-Kinns bull Queen Mary University bull tel 020 7882 7845 bull nickbkdcsqmulacuk

Sandra Cairncross bull Napier University bull tel 0131 455 2724 bull SCairncrossnapieracuk

Catriona Campbell bull The Usability Company bull tel 0207 843 6702 bull fax 0207 843 6701catrionatheusabilitycompanycom

Dave Clarke bull Visualize Software Ltd bull tel 07710 481863 bull fax 01543 270409 bull davevisualizeukcom

Gilbert Cockton bull University of Sunderland bull tel 0191 515 3394 bull fax 0191 515 2781GilbertCocktonsunderlandacuk

Laura Cowen bull IBM Hursley bull laurajcowenyahoocouk

Fintan Culwin bull South Bank University bull tel 020 7815 7434 bull fax 020 7815 7499 bull fintansbuacuk

Daniel Cunliffe bull University of Glamorgan bull tel 01443 483694 bull fax 01443 482715 bull djcunlifglamacuk

Andy Dearden bull Sheffield Hallam University bull tel 0114 225 2916 bull fax 0114 225 3161amdeardenshuacuk

Alan Dix bull Lancaster University bull tel 07887 743446 bull fax 01524 510492 bull alanhcibookcom

Jonathan Earthy bull Lloydrsquos Register bull tel 020 7423 1422 bull fax 020 7423 2304 bull jonathanearthylrorg

Dave England bull Liverpool John Moores University bull tel 0151 231 2271 bull fax 0151 207 4594denglandlivjmacuk

Janet Finlay bull Leeds Metropolitan University bull tel 0113 283 2600 (ext 5158) bull fax 0113 283 3182JFinlaylmuacuk

Martha Hause bull mlhausedslpipexcom

Catherine Kenny bull Northumbria University bull tel 0191 243 7244 bull fax 0191 227 4713 bull ckennyunnacuk

Ann Light bull tel 07947 072300 bull fax 020 8241 5677 bull annlcogssusxacuk

Linda Little bull Northumbria University bull tel 0191 243 7250 bull fax 0191 227 4713 bull llittleunnacuk

Nico McDonald bull Design Agenda bull tel 07973 377897 bull fax 07976 650257 bull nicodesign-agendaorguk

Tom McEwan bull Napier University bull tel 0131 455 2793 bull fax 0131 455 2727 bull tmcewannapieracuk

Barbara McManus bull University of Central Lancashire bull tel 01772 893288 bull fax 01772 892913bmcmanusuclanacuk

Dianne Murray bull tel 0208 943 3784 bull fax 0208 943 3377 bull diannesoicityacuk

Amir M Naghsh bull Sheffield Hallam University bull tel 0114 225 3195 bull ANaghshshuacuk

Dale Richards bull QinetiQ Ltd FST bull tel 01252 393896 bull fax 01252 392720 bull drichardsqinetiqcom

Anxo Cejeiro Roibaacutes bull University of Brighton bull tel 01273 642458 bull fax 01273 642405acroibasbtonacuk

Fausto J Sainz Salces bull Liverpool John Moores University bull tel 0151 231 2082 bull fax 0151207 4594cmsfsainlivjmacuk

Andy Smith bull Thames Valley University bull tel 01753 697565 bull fax 01753 697750 bull andysmithtvuacuk

Colin Venters bull University of Manchester bull tel 0161 275 1384 bull cventersncessacuk

Robert Ward bull rdwardhudacuk

Peter Wild bull University of Bath bull tel 07779 330 554 bull fax 01225 386131 bull peterjwildgmailcom

Adrian Williamson bull Graham Technology plc bull tel 0141 533 4000 bull AdrianWilliamsongtnetcom

William Wong bull Middlesex University bull tel 0208 411 5000 bull fax 0208 411 5215 bull wwongmdxacuk

KEYBold entries indicate members of the Chairs and Officers GroupSR student representative

Editor Interacting with ComputersDianne Murray

Interfaces magazineEditor Laura CowenBooks Editor Sandra CairncrossMyPhd Editor Martha HauseProfile Editor Alan DixProduction Editor Fiona Dix

Relevant URLsBritish HCI Group wwwbcs-hciorgukUsabilityNews wwwusabilitynewscomHCI2005 wwwhci2005org

BCS ContactsSue Tueton (Membership) hcibcsorguk+44(0) 1793 417416

The British Computer Society1 Sanford Street Swindon SN1 1HJ UKTel +44(0) 1793 417417Fax +44(0) 1793 480270Email hcibcsorguk

  • Interfaces 65
    • View from the Membership Chair
    • Editorial
    • Deflections You canrsquot burst seams if no-one will wear the clothes
    • Ambient technologies
    • The brain and the web A quick backup in case of accidents
    • Past present and a virtual future Treating phobias with exposure therapy
    • My PhD Social Networks in e-Learning
    • Memorability and security of passwords
    • Experiencing design Tools of the trade
    • RAE response
    • Aspects of HCI2005
    • HCI2005
      • A PhD studentrsquos reflection
      • The Fringe
        • Scotland overrun with micehellip
        • Weapons of Maths Construction
          • HCI and the Older Population workshop (two views)
          • The Purple Press
            • Interfaces Reviews
            • British HCI Group committee members

7Interfaces 65 bull Winter 2005

routing information) but more significantly the speed of lightmeans that latencies on a global lsquobrainrsquo would limit it to nomore than 10 cycles per second

For an electronic computer to have computational powereven approaching the human brain it would need those 10million PCsrsquo computation much more closely situated hellip per-haps Bejing in a few years time hellip or even Japan

And talking of Japan hellipLetrsquos recap the computation of the brain is about 10 peta-

nuopsec The speed of supercomputers is usually measuredin flops floating-point operations per second A nuop is actu-ally a lot simpler than a floating-point operation but of courseour brains do lots of nuops However supercomputers arecatching up The fastest supercomputer today is IBMrsquos BlueGene computer hitting a cool 1368 tera-flops still a couple oforders of magnitude slower than the 10 peta-nuop brain butJapan has recently announced it is building a newsupercomputer to come online in March 2011 How fast Guesshellip yoursquore right ndash 10 peta-flops [6]

Philosophers of mind and identity have long debatedwhether our sense of mind personhood or consciousness areintrinsic to our biological nature or whether a computer sys-tem emulating the brain would have the same sense of con-sciousness as an emergent property of its complexity [7] hellip weare nearing the point when this may become an empiricallytestable issue

Of course this does not mean that the web or a new super-computer in some way is like or equal to the human mindWhat it does mean is that the specialness of the human brain isnot because of simple capacity or speed If size were all thatmatters in cognition we have already been beaten by our owncreations Really the specialness of our minds is in their organi-sation and the things that make us human beyond simpleinformation compassion pain heroism joy ndash we are indeedfearfully and wonderfully made

notes and references1 A Dix (2002) the ultimate interface and the sums of life Interfaces issue 50

Spring 2002 p 16 httpwwwhcibookcomalanpapersdust2002

2 There is some debate whether the glial cells powerhouses for the neuronsthemselves are part of the brainrsquos memory process These are about 10 timesmore numerous than neurons but do not have a similar level of intercon-nection so would not add significantly to the total capacity

On the other side it is certainly the case that neurons do not operate totallyindependently but instead are in larger loosely defined assemblies This isimportant if one neuron or one synapse breaks we do not lose anyidentifiable item of memory instead the memory structure is moreredundantly stored This means that the actual information capacity isprobably several orders of magnitude smaller than the 05 petabyteestimate

3 The Internet Archive was founded in order to preserve digital repositoriesin the same way as a traditional historical archive preserves documents andartefacts As well as the web itself the project is producing archives of audioand video materials httpwwwarchiveorg

4 My own lsquopapersrsquo directory contains approx 180 html files comprising 23MB and a further 800 files (jpeg gif pdf etc) totalling a further 73 MB of

which the images are about 47 MB That is an average of around 13KB ofhtml text per web page and a further 27KB of images and nearly 400KB ofadditional material Looking just at a web page including images this isabout 40KB per page

5 The Petabox was designed for the Internet Archive project particularly asthe archive expanded into audio-visual materials A spin-off companyCapricorn Technologies is also selling Petabox products commerciallyhttpwwwarchiveorgwebpetaboxphp

6 The Guardian Tuesday July 26 2005 p 3 lsquoHow 10 quadrillion sums asecond will make computer the worldrsquos fastestrsquo Justin McCurryhttpwwwguardiancoukinternationalstory0153600600html

7 See John Searlersquos The Mystery of Consciousness for an overview of severalpositions on the relationship between brain and consciousness although dobeware ndash Searle is better at noticing the weaknesses in other peoplersquosarguments than his own Whilst there is little stomach in modern philoso-phy for non-corporeal mindsoulspirit as part of theoretical accounts ofconsciousness some do look at quantum effects to explain some of theamazing qualities of the human mind For example Penrose postulateswhether the tiny cytoskeletons within cells have a role If this were the caseand superimposed quantum states were a significant issue in the brainrsquosoperation the figures in this article would have to be multiplied enor-mously or maybe infinitely

However the broader tendency is to assume that our consciousness is aproperty of the more traditionally understood biological activity of neuronsSome such as Dennett would expect that a simulation of the brain wouldhave the same level of consciousness as a living brain However it could besaid that Dennett sees our experiences of consciousness and being as a kindof misapprehension or misinterpretation anyway Searle himself argues thata non-biological mind would be different hellip but the arguments end inmutually refererential cycles At heart is the issue of lsquoqualiarsquo the actuallsquofeltnessrsquo of things rather than the computational responses we have tostimuli

8 For web links related to this article httpwwwhcibookcomalanpapersbrain-and-web-2005

Alan Dix

Alan DixLancaster Universityalanhcibookcom

Alan Dix is Professor ofComputing at LancasterUniversity As well as co-writing a well known textbookin HCI he is interested andhas worked in most areas ofHCI many areas of computinghellip and anything else he hasnoticed along the way His firstlove is mathematics butnowadays hersquos more likely tobe found considering thedesign of ubiquitous technol-ogy and situated displayspondering the cognition of

creativity discussing the relationship between arts and technol-ogy or hacking the odd intelligent internet tool

8 Interfaces 65 bull Winter 2005

Exposure therapy is considered to be the treatment of choice tocure specific phobias a condition that affects approximately10 of US population at some point in their life (DSM-IV1994) However only 15 of suffers seek this treatment whenit is administered in vivo (in a real-life situation) This articledescribes a history of exposure therapy as well as the intro-duction of virtual reality as the new medium of an old tech-nique Short and long-term efficacy results are described alongwith limitations of the two mediums

What is a phobiaDSM-IV states that the lsquoessential feature of a Specific Phobia ismarked and persistent fear of clearly discernible circumscribedobjects or situationsrsquo (p 405) These fears can take the form ofan aversion to animals types of environments blood injuryand injections or certain situations eg flying the results ofwhich can lead to anxiety attacks and avoidance of the fearedstimulus It is estimated that approximately 10ndash113 of citi-zens in the US develop a specific phobia at some point in theirlife (Magee Eaton Wittchen McGonale amp Kessler 1996 DSM-IV 1994)

Is there a treatmentThe most widely researched and proven treatment of a spe-cific phobia is exposure therapy (Marks 1987 Ost 1989) Theprocess involves repeated progressive exposure to an anxietyproducing stimulus until the patient is able to stand next to oreven touch the feared object for example a person who isafraid of spiders would be placed at the opposite end of a roomto a caged spider and instructed to move closer in stages

Even though the patients are treated in vivo exposuretherapy has been shown to work for many phobia types in-cluding claustrophobia (Speltz amp Bernstein 1979) spider pho-bia (Miltenberger Wright amp Fuqua 1986) and agoraphobia(Hafner amp Ross 1983) The procedure can last for a period ofdays weeks or even months but has also shown success whenphobic patients receive as little as one three-hour exposuresession (Ost 1996) In fact Ost (1996) found in a one-yearfollow up study that 70 to 90 of patients still showedlsquoclinically significant improvementrsquo (p 713)

Despite the success of in vivo exposure therapy less than15 of all sufferers request treatment (Argas Sylvester ampOliveau 1969 Magee et al 1996) But why is this when thesuccess rate is so high One possible explanation is that pa-tients may be too afraid of their feared object or environmentto contemplate being exposed to it in reality 25 of patientswho start in vivo exposure therapy drop out of the treatmentfor the above reason (Marks 1992)

Second there is an issue of confidentiality Patients withacrophobia or claustrophobia when treated in vivo have to beexposed to public environments where people can see thembeing treated Thirdly the cost of in vivo exposure can beexpensive Attempting to cure a fear of flying in vivo can accu-mulate many costs and problems for the therapist HodgesRothbaum Watson Kessler amp Opdyke (1996) detailed howgetting to an airport renting a jet and supervising the therapycan be an expensive time-consuming task

Virtual reality a new medium for an oldtechniqueVirtual reality (VR) is not a new technology it was first devel-oped by Sutherland (1968) who showed how three-dimen-sional images could be presented through a head mounteddevice However due to the previously high costs it is onlywithin the last decade that VR has been widely availableWhen applied to exposure therapy the only aspect that changesfrom in vivo is that patients lsquoexperiencersquo their dreaded stimulithrough a VR system

According to Emmelkamp et al (2002) there are many ad-vantages to using VR that solve the problems associated withexposure in vivo For certain phobias (eg fear of flying) theone-off cost of buying a VR system is cheaper than physicallytaking each patient to the airport and arranging the flight Italso addresses the problems of confidentiality and patient drop-out because they are treated in a virtual world where theobjects and locations arenrsquot real

This however is the first hurdle that virtual reality expo-sure therapy (VRET) needs to overcome If a patient knowsthat the objects in their feared environment are not real butvirtual they should be able to encounter them without anyanxiety making the whole process obsolete Only if VR pro-duces responses in the patient can it be considered a viabletechnique to treat phobias

Can VR elicit responses in the patientIf VR is to be used as a treatment for phobias then it must beable to elicit a response from phobic patients Botella et al(1998) report the findings of a case study involving a 43-year-old female with severe claustrophobia The patient receivedeight 45-minute sessions of VRET during which she was askedto report her anxiety level every five minutes using the Subjec-tive Units of Discomfort Scalersquo (SUDS see Wolpe 1969) Ahigh rating on this scale in the first session demonstrated thepatientrsquos adverse reaction to the virtual environment (VE)which persisted till the sixth session Similar case study find-ings have been reported by Carlin Hoffman amp Weghorst (1997)and Wald amp Taylor (2000)

The finding that patients are subjectively affected by VR isan important one but do they also produce physiological re-sponses to the medium For VRET to be assessed objectivelyphysiological data is vital Jang et al (2002) found that even fornon-phobic patients being placed in stressful virtual environ-ments (VEs) can cause changes in skin resistance skin tem-perature and heart rate In a similar study Meehan InskoWhitton amp Brooks (2002) used traumatic VEs to assess thephysiological measures of presence (the sense of actually be-ing in the virtual world) They were able to show that theabove measures can be used as lsquoreliable valid multi-levelsensitive and objective measures of presencersquo for VEs (p 650)It can therefore be assumed that exposure therapy using VR isplausible

Is VRET effectiveNevertheless just because VR can produce both subjective andobjective responses doesnrsquot guarantee it will be an effective

Past present and a virtual futureTreating phobias with exposure therapy

9Interfaces 65 bull Winter 2005

treatment Several case studies including the ones mentionedabove have attempted to prove that it does Botella et al (1998)showed that VRET was sufficient to reduce their patientrsquosclaustrophobia Carlin et al (1997) did the same with spiderphobia in 3 weeks single cases of acrophobia and fears ofdriving and flying have also been treated using the technique(Rothbaum et al 1995 Wald amp Taylor 2000 North amp North1997 respectively) In all cases after treatment patientsrsquo anxi-ety to their feared stimulus had reduced to within normalnon-phobic levels

Garcia-Palacios et al (2002) attempted to add weight tothese findings by employing an experimental design whichincluded a waiting list control group Twenty-three spider-phobic participants were assigned to either the VRET condi-tion or placed on a waiting list (control condition) Participantscompleted several measures both before and after treatmentincluding a fear of spiders questionnaire and a behaviouralavoidance test (BAT) No differences were found between thetwo conditions for pre-treatment scores however 83 of par-ticipants in the treatment condition showed clinically signifi-cant improvement after VRET None of the waiting list condi-tion achieved the same feat

Hoffman Garcia-Palacios Carlin amp Botella (2003) also foundthat VRET significantly improved participantsrsquo fears of spideron both subjective and objective measures as well as beingmore effective than a waiting list condition Similar resultshave been shown in participants suffering from acrophobia(Emmelkamp et al 2002 Krijn Emmelkamp Biemond Wildede Ligny Schuemie amp van der Mast 2004)

In terms of the long-term benefits several studies havereported the effects of treatment persisting for up to 6 months(Botella et al 1998 Emmelkamp et al 2002 Krijn et al 2004)Botella Osma Garcia-Palacios Quero amp Banos (2004) furtheredthese findings showing that the effects of VRET for fear offlying remained after one year The most conclusive resulthowever came from Weiderhold amp Weiderhold (2003) whoshowed that 100 of patients in one VR condition and 80 inanother had still not relapsed after 3 years Only 10 in theimaginary exposure therapy (where patients simply have toimagine that feared object) showed the same

Virtual reality vs in vivo exposure therapyThese results empirically support the efficacy of VRET butalmost identical findings have been shown using in vivo expo-sure (eg Speltz amp Bernstein 1979 Hafner amp Ross 1983) Bothare able to treat specific phobias to a very high standard withthe results persisting for many years although in the case ofVRET more research is required to support and strengthen thisclaim

In terms of their effects it appears the two techniques areequally matched However the willingness of people to at-tempt in vivo exposure is very low only 15 in fact (ArgasSylvester amp Oliveau 1969 Magee et al 1996) Garcia-PalaciosHoffman Kwong Tsai amp Botella (2001) assessed which of thetwo procedures participants with a fear of spiders preferredWhen asked to choose between multi-sessions of either in vivoor VR exposure therapy a resounding 81 chose VR Even

when the participants were given the choice between a singlesession in vivo and multi-sessions with VR they again chosethe VR option (89)

These results show that people are more willing to undergoexposure therapy when VR in used as opposed to in vivoexposure indicating that VRET could be the successor for invivo exposure VRET solves the problems associated with lsquotra-ditionalrsquo exposure therapy has just as high success rates andis preferred by the people that need it most phobic patients

However it would be wrong to end this article withoutreporting a few of the problems faced by VRET Primarily VRcan have secondary effects If the images shown to the patientduring VRET donrsquot match their movements there can be visuo-motor aftereffects that cause disorientation uncoordinatedmovements or dizziness (Anstis 1995 Durgin amp Pelah 19981999) Even the smallest of disparities between the two canlead to these effects and when this is combined with theamount of time patients are immersed in a virtual world theaftereffects can accumulate (Jackson 2004)

Secondly the cost of VR is still relatively high putting thetechnology out of reach of the therapists who could make useof it Nonetheless recent research has shown that VR run usinga standalone desktop PC can be as effective as more expensivesystems in treating phobias (Krijn et al 2004)

Conclusions and the futureExposure therapy is considered to be the lsquogolden standardrsquo forthe treatment of phobias yet only 15 of patients are treatedVR over the last few years has been shown to be just aseffective in the treatment of phobias It also appears to havesolved the issues of confidentiality and is preferred to in vivoexposure It isnrsquot however without its own problems Thecriticisms listed above in theory are only temporary As tech-nology advances VR will become more immersive and realleading to scenarios that are indistinguishable from the actualworld this in turn should reduce the reported aftereffects

The future of VRET is bright Recent research has shownhow the inclusion of a real object into the virtual world eg atoy spider for patients to touch or a railing to hold on to canincrease the level of immersion and facilitate treatmentHoffman Garcia-Palacios Carlin Furness amp Botella (2003)showed that coupling real and virtual objects leads to betterprogress than when there was no real object Slater Usoh ampSteed (1995) discussed the influence of walking in a virtualworld concluding that the immersion or presence rating of asystem increases if the patient is allowed to walk through theVE

Over the next few decades the prevalence of VRET is set toincrease As more research supports the already impressiveresults found to date and the progression of technology contin-ues VRET should go from strength to strength

ReferencesAmerican Psychiatric Association (1994) Diagnostic and Statistical Manual of

Mental Disorders (4th ed) Washington DC American PsychiatricAssociation

Chris Jackson

10 Interfaces 65 bull Winter 2005

Anstis S M (1995) Aftereffects from jogging Experimental Brain Research 103476ndash478

Argas S Sylvester D amp Oliveau D (1969) The epidemiology of commonfears and phobia Comprehensive Psychiatry 10 151ndash156

Botella C Banos R M Perpina C Villa H Alcaniz M amp Rey M (1998)Virtual reality treatment of claustrophobia a case report Behaviour Researchand Therapy 36 239ndash246

Botella C Osma J Garcia-Palacios A Quero S amp Banos R M (2004)Treatment of flying phobia using virtual reality Data from a 1-year follow-up using a multiple baseline design Clinical Psychology amp Psychotherapy 11311ndash323

Carlin A S Hoffman H G amp Weghorst S (1997) Virtual reality and tactileaugmentation in the treatment of spider phobia a case report BehaviourResearch and Therapy 35 153ndash158

Durgin F H amp Pelah A (1998) The role of optic flow in visuo-motorrecalibration during running Journal of Physiology 506 111P

Durgin F H amp Pelah A (1999) Visuomotor adaptation without visionExperimental Brain Research 127 12ndash18

Emmelkamp P M G Krijn M Hulsbosch AM de Vries S Schuemie M Jamp van der Mast C A P G (2002) Virtual reality treatment versus exposurein vivo a comparative evaluation in acrophobia Behaviour Research ampTherapy 40 509ndash516

Garcia-Palacios A Hoffman H G Kwong See S Tsai A amp Botella-ArbonaC (2001) Redefining therapeutic success with VR exposure therapyCyberPsychology and Behavior 4 341ndash348

Garcia-Palacios A Hoffman H G Carlin A Furness T A amp Botella-Arbona C (2003) Virtual reality in the treatment of spider phobia Acontrolled study Behaviour Research and Therapy 40 983ndash993

Hafner R J amp Ross M W (1983) Predicting the outcome of behaviour therapyfor agoraphobia Behaviour Research and Therapy 21(4) 375ndash382

Hoffman H G Garcia-Palacios A Carlin A Furness T A amp Botella-Arbona C (2003) Interfaces that heal Coupling real and virtual objects totreat spider phobia International Journal of Humanndashcomputer Interaction 16(2)283ndash300

Hodges L F Rothbaum B O Watson B Kessler G D amp Opdyke D (1996)Virtually conquering fear of flying IEEE Computer Graphics and Applications16 42ndash49

Jackson C (2004) Visuo-motor aftereffect as a function of adaptation durationand speed (Unpublished dissertation)

Jang D P Kim I Y Nam S W Wiederhold B K Wiederhold M D ampKim S I (2002) Analysis of physiological response to two virtualenvironments Driving and flying stimulation CyberPsychology amp Behavior5(1) 11ndash18

Krijn M Emmelkamp PM Biemond R de Wilde de Ligny C SchuemieMJ van der Mast CA (2004) Treatment of acrophobia in virtual realitythe role of immersion and presence Behaviour Research Therapy 42(2) 229ndash239

Magee W J Eaton W W Wittchen H U McGonagle K A Kessler R C(1987) Agoraphobia simple phobia and social phobia in the NationalComorbidity Survey Archives of General Psychiatry 53 159ndash168

Marks I M (1987) Fear phobias and rituals Panic anxiety and their disordersNew York Oxford University Press

Marks I M (1992) Tratamiento de exposision en la agoraphobia y el panico InEcheburua E (ed) Advances en el tratamiento psicologico de los tratornos deansiedad Madrid Piramide

Meehan M Insko B Whitton M Brookes F (2002) Physiological measuresof presence in stressful virtual environments SIGGRAPH 2002 ConferenceProceedings 645ndash652

Miltenberger R G Wright K M amp Fuqua R W (1986) Graduated in vivoexposure with a severe spider phobic Scandinavian Journal of BehaviourTherapy 15(2) 71ndash76

North M M amp North S M (1997) Virtual environments psychotherapy a casestudy of fear of flying disorder Presence Teleoperators amp Virtual Environ-ments 5(4)

Ost L G (1989) One-session treatment for specific phobias Behaviour Researchamp Therapy 27 1ndash7

Ost L G (1996) One-session group treatment for spider phobia BehaviourResearch and Therapy 34 707ndash715

Rothbaum B O Hodges L F Kooper R Opdyke D Williford J S ampNorth M (1995) Virtual reality graded exposure therapy treatment of aacrophobia- A case report Behavior Therapy 26(3) 547ndash554

Slater M Usoh M amp Steed A (1995) Taking Steps The influence of awalking technique on presence in virtual reality ACM Transactions onComputer-Human Interaction 2(3) 201ndash219

Speltz M L amp Bernstein D A (1979) The use of participant modelling forclaustrophobia Journal of Behavior Therapy and Experimental Psychiatry 10(3)251ndash255

Sutherland I (1968) A head-mounted three dimensional display FCCC 33757ndash764

Wald J amp Taylor S (2000) Efficacy of virtual reality exposure therapy to treatdriving phobia a case report Journal of Behavior Therapy and ExperimentalPsychiatry 31(3ndash4) 249ndash257

Weiderhold B K amp Weiderhold M D (2003) Three-year follow up for virtualreality exposure for fear of flying CyberPsychology amp Behavior 6(4) 441ndash445

Wolpe J (1969) The practice of behavior therapy New York Pergamon

Chris JacksonLancaster Universityjackson_27hotmailcom

Chris studied BSc Psychology at theUniversity of York before going on tocomplete an MRes in the Design amp Evalua-tion of Advanced Interactive Systems atLancaster University His research interestsincluded topics from NeuropsychologyPsychopharmocology and HCI Hersquoscurrently applying for research positionswithin universities to learn new skills and

broaden his knowledge with the intention of beginning a PhDwithin the next 3 years

Call for Papers

The First Joint BCSIFIPICSHCI Educatorsrsquo Workshop

HCIEd2006-1 inventivityTeaching theory design and innovation

in HCI

Limerick Ireland23ndash24 March 2006

Workshop to discuss and explore methods and best practice forhelping our students learn about and apply inventive thinkingwhen designing systems visualisations and interaction for humanuse

Important dates

Paper submission Friday 13 January 2006Notification of acceptance Friday 17 February 2006

Final papers due Friday 3 March 2006

httpwwwidculiehcieducators06

11Interfaces 65 bull Winter 2005

Being from the island of Cyprus I have relied on the Internetfor many years to get my outside information During mystudies for a Bachelorrsquos degree I took several e-Learning courseswhich triggered my interest in HCI Design in e-Learning Fur-thermore I am an amateur musician and enjoy the audio as-pect in these environments

The initial stages of my PhD focused on Computer-AssistedLanguage Learning (CALL) Websites The most important as-pect from the data collected and analyzed in these stages wasthe importance of Computer-Mediated Communication (CMC)in e-Learning websites Thus my focus shifted to CMC in e-Learning

The study dealt with issues surrounding social interactionin online learning environments After carrying out a literaturereview on CMC and online social communities I have studiedand evaluated a number of frameworks and models that areused to assess CMC in e-Learning environments Aspects andattributes of CMC that were studied include content cogni-tion social networks discourse and interaction A gap wasidentified in the available methods for assessing the evolutionof social networks in e-Learning environments Hence I havedeveloped FESNeL a Framework for assessing the Evolutionof Social Networks in e-Learning

The FESNeL framework has been developed to allow e-educators and online course instructorsmaintainers to per-form in-depth analyses of the communication patterns of thestudents on their e-Learning courses and to follow their courseprogression FESNeL assesses the social network of the stu-dents over the duration of the course mapping out the changesand evolution of these social structures over time It is usefulfor monitoring the networks and keeping track of their changeswhile investigating how specific course amendments interfacedesign participation in computer-mediated communicationandor conversation topics positively or negatively influencethe dynamics of the online community

When using this framework to assess their e-Learning com-munity e-educators are able to predict how certain actions willaffect their network and can incorporate various methodolo-gies to alter the state of their network FESNeL is a unifiedframework compiled of both qualitative and quantitative meth-ods The four components of FESNeL are

bull Attitudes Towards Thinking and LearningSurvey (ATTLS)

bull Social Network Analysis (SNA)

bull Topic Relation Analysis (TRA)

bull Log Analysis

ATTLSThe ATTLS is used to assess the quality of discourse within acourse by measuring the extent to which a person is a lsquoCon-nected Knowerrsquo (CK) or a lsquoSeparate Knowerrsquo (SK) Differencesin SK and CK scores produce different behaviours during anactual episode of learning and result in different reactions tothat session People with higher CK scores tend to find learn-ing more enjoyable and are often more cooperative congenial

and more willing to build on the ideas of others while thosewith higher SK scores tend to take a more critical and argu-mentative stance to learning Separate knowers look for whatis wrong with other peoplersquos ideas whereas connected knowerslook for why other peoplersquos ideas make sense or how theymight be right since they try to look at things from the otherpersonrsquos point of view and try to understand it rather thanevaluate it

SNASNA is the mapping and measuring of relationships and flowsbetween people groups organizations computers or otherinformationknowledge processing entities It provides both avisual and a mathematical analysis of human relationshipsSNA is used to visualize communicationrelationships be-tween the students study the factors which influence themdraw out implications of the relational data and make recom-mendations to improve communication within the social net-work of students

TRAThe TRA model is a content analysis tool Content analysis isan approach to understanding the processes that participantsengage in as they input messages The tool assists us in under-standing the messages and communication between the learn-ers and how important the discussed topics are for the learn-ers to remain and complete the online course

Log AnalysisLog files are used to track the usersrsquo interactions with thecomputer system they are using Using logs we examine theareas of the website that the students visited the frequency oftheir visits and their patterns of navigation Logs are alsotime-stamped so they can be used to calculate how long a userspends on a particular task or how long a user has lingered in acertain part of the website By carrying out log analysis weinvestigate the studentsrsquo course attendance CMC contributionand course progression retention and advancement

Furthermore the proposed unified framework is currentlybeing applied to a characteristic case study of a CALL courseLarge amounts of data from a course with 55000 students isbeing collected to be analysed and the results will allow forsuggestions for future research The proposed unified frame-work will assist in answering questions like what causes stu-dent retention in online courses and how this can be improvedthrough the interface of the e-Learning course and the use ofCMC applications The final aim of this study is the generaliza-tion of FESNeL so that it is applicable to a wide range of e-Learning courses

Andrew Laghos

My PhDSocial Networks in e-Learning

Andrew LaghosCentre for HCI DesignCity University LondonwwwLaghoscomDr847soicityacuk

12 Interfaces 65 bull Winter 2005

People ndash and their passwords ndash are often seen as the weakest link in any secure system There is a basic conflict in that a passwordought to be easy to remember but at the same time hard to guess There is an assumption that the hardest password to crack is onewhich is composed entirely randomly but that is also likely to be the hardest to remember The main objective of a small experimentwe recently carried out was to verify if that is truly the case and to get some indication of what is the best kind of password

The experiment was carried out via the web and compared the kinds of password shown in Table 1 Memorability of thepasswords was measured by getting people to attempt to recall them after one week Security strength of the passwords wasmeasured by submitting them to a password-cracking program and seeing how long it took to crack them ndash if at all

People were invited to visit a website set up for the experiment (including through an appeal in Interfaces 62) They registered bygiving their email address and then were randomly assigned to one of the above password classes For Classes 1 to 3 they weregiven a password for Classes 3 and 4 they had to choose one themselves In all cases they were asked not to write down theirpassword but to attempt to remember it

Participants then received emails one day later and one week later asking them to return to the website They would then re-enter their password or register the fact that they had forgotten it The purpose of returning after one day was to give theparticipants some practice with their password Therefore if they did not remember it at this stage they were told it again Thus itwas only the results of their second return to the website after a week that was used as a measure of memorability

Strength was measured by setting up a Unix password file using 173 of the passwords and then running the public-domainpassword cracking software John the Ripper (httpwwwopenwallcomjohn) on that file As passwords were cracked the timetaken was recorded

Some passwords were cracked immediately (effectively in less than one second) The last password was successfully cracked at151822 on 20th February 2005 (69 days 22 hours and 2 seconds or 6040802 seconds from the start of the experiment) The softwarewas left running until 095122 on 9th March 2005 At that point 27 passwords had been cracked and it was assumed that no furtherones would be

ResultsThe password website went live in December 2004 Up to 24th March 2005 a total of 246 passwords were collected Thememorability and strength of the password classes are summarised in Figure 1 (overleaf)

DiscussionWe are in the process of writing more detailed publications regarding this experiment ndash and related work we are undertaking

Among other things there is clearly scope to discuss the appropriateness of the methods and the applicability of the resultsHowever we can already draw some useful results As expected random passwords are most secure none of them was crackedHowever it is also not surprising that they were also the hardest to remember a memorability rate of 25 does not seem of anypractical use

Guided Choice was the next most secure class with a high degree of memorability (81) This suggests that the conventionaladvice given to users is appropriate Interestingly though the memorability of these was lower than that for Free Choice (85) sothat there is a price to be paid for security Nonsense passwords are quite secure ndash but with a memorability of only 55 they are notlikely to be practically useful Concatenated Pairs are generated by a number of systems such as some websites but our data

Memorability and security of passwordsAlistair DN Edwards amp Helen Petrie

Class Description Examples

1 Random The eight characters of the password were automatically chosen entirely at random ap4AEppoundp djs843nd

tocamp201

2 Nonsense Letters were randomly chosen ndash but in alternating pairs of vowels and consonants mejadoro gitekabathereby creating non-words that are to some extent pronounceable bekumufi

3 Concatenated Pairs This algorithm constructs a password by concatenating two four-letter words rungself fastlacebanebong

4 Free Choice The user was allowed to choose any 8-character password they wanted

5 Guided Choice This was as in (4) except that the user was given advice on the choice of a goodpassword

Table 1 Password classes tested In order to make the measurement of strength fair all passwords had to be exactly 8 characters long

13Interfaces 65 bull Winter 2005

Alistair D N Edwards amp Helen PetrieDepartment of Computer ScienceUniversity of YorkHeslingtonYorkYO10 5DDalistaircsyorkacuk helenpetriecsyorkacuk

suggest that they are not very secure However they are quite memorable (75) This suggests that they may be appropriate forapplications in which the consequences of violation are not likely to be severe ndash which are also likely to be systems that are not worththe hackerrsquos attention

Figure 1 Summary of results Memorability refers to the percentage of the passwords of the given class that users were able to correctly re-enterafter one week Strength refers to the percentage of passwords that were not cracked Notice that none of the Random passwords was crackedand hence its Strength is 100

Engage in producing exciting papers about interactionEngage with each other and the conference themesEngage and be engaged in a stimulating and exciting conference in Londonrsquos East End

Engage is the 20th BCS HCI Group conference in co-operation with ACMTo find out more about these themes and submissions and taking part go to

11ndash15 September 2006Queen Mary University of London

Enthralling experiences bull Interfaces in the wildConnecting with others bull Mind body and spirit

Interactions for me bull At the periphery

wwwhci2006org

The themes to engage with are

14 Interfaces 65 bull Winter 2005

Sometimes yoursquoll hear people say ldquoIrsquom no good with toolsrdquoDonrsquot believe them Watch they use tools to cook and eattheir meals clean their teeth unlock the door to their houseand so forth all with unremarkable virtuosity Tools are morethan just hammers and screwdrivers and saws Rather toolssurround us in our everyday lives and we have evolved to bevery good at using them

Well-designed tools can be a joy to use When the act ofusing a tool breaks down however it can give us insight intowhat makes tools usable in the first place

ldquoMy dad once owned a pair of pliers that always gaveme a problem when I used them Every time I tried togrip something to tighten it up they clamped down onmy fingers I eventually learned to watch my fingerswhen I used them but I still remember the pinch marksthey leftrdquo

ldquo[In putting together a bookcase] there was so manydifferent types of screws and bolts of different sizes(some were metric and others were American sizes)that you had to have five different wrenches andscrewdrivers to get the job donerdquo

Tools work best when they are designed for the physicalcapabilities of their user (they are most commonly held in thehand) when they are well suited to the task that they areapplied to (tools mediate interaction with other objects) andwhen they are ready at hand in a well-organised workenvironment More basically good tools help people reachtheir goals by making incremental changes directly on visibleobjects In their application tools often act as amplifiers ofsome ability but tools can also help people constrain objects(eg with clamps) gain information about objects (eg usinga magnifying glass) or mark objects according to need (egusing a carpenterrsquos or seamstressrsquos pencil)

Some of what we know about the use of tools can help usbuild more effective software (or hardware) systems Tangi-ble user interfaces and handheld devices offer the most directpossibilities for mimicking tools in the real world Forexample the IO brush produced in Hiroshi Ishiirsquos lab takesthe form of a large artistrsquos paintbrush (httpwebmedia

mitedu~kimikoiobrush ) A tiny camera embedded in thetip of the brush can pick up color and texture from anysurface that the brush is touched to Using the brush theartist can transfer information from the physical environmentonto an interactive canvas painting in a natural way

Graphical user interfaces based on tool metaphors take aless literal approach The best-known work along these linesis the idea of ldquolocal toolsrdquo developed by Ben Bederson andcolleagues as part of the KidPad project (httpwwwcsumd

eduhcilpad++papersuist-96-localtools )Local tools are an alternative to the modal behavior of tool

palettes In a drawing application users can pick up a pen oran eraser use it and drop it in a convenient place for lateruse More than one copy of a tool can exist at the same timesupporting collaboration

Children as young as four can use local tools to drawpictures Work in my own group has pushed this ideafurther to explore the range of physical metaphors for

software interaction again in a drawing environment(httpwwwcscncsuedufacultystamantaffordanceshtml )For example a ruler in our HabilisDraw system can act as astraight edge for freehand drawing and can also be usedwhen picked up to push drawn objects into alignment atarbitrary angles Other physical analogs aside from pens andrulers include pushpins to constrain movement compassesinkwells and magnifying lenses

An important question is how the benefits of tool-basedinteraction for drawing might transfer to tasks with a lessobvious physical interpretation This requires a bit ofthought but some abstract properties of tools can provideguidance For example most tools in the real world mustcome in contact with an object to have an effect on it Thismeans that the effect of a tool is generally localised

To see how this notion of lsquoeffect localityrsquo might improve asoftware interface consider a Find and Replace dialog in aword processor Suppose I want to change every occurrenceof lsquoimagersquo to lsquoiconrsquo in a document A global replacement maygive unexpected changes such as lsquoiconryrsquo from lsquoimageryrsquo (orthe less likely lsquopilgriconrsquo from lsquopilgrimagersquo) If I add spacesbefore and after lsquoimagersquo to fix this then I will miss forms thatinclude punctuation such as lsquoimagersquo

The safest route is to walk through all the matches anddecide whether to change each one in context This has itsown difficulties however with each successive matchappearing at an unpredictable place on the screen andsometimes even with the dialog box moving to avoid obscur-ing matched strings

An improved Find and Replace dialog might exploit effectlocality by gathering all matches to a string in the same placeand letting the user refine the search criteria directly applythe replace option to specific matches or de-select somematches and then perform the replacement to the remainderautomatically This is just a brief example given to suggestfurther possibilities who wouldnrsquot like software to work aseasily and transparently as a hammer or saw

Further reading Chris Baber has recently published anexcellent book that reviews tool use from a human factorsperspective called Cognition and Tool Use Forms of Engage-ment in Human and Animal Use of Tools

Experiencing designTools of the trade Robert St Amant

Robert St Amanthttpwwwncsuedu~stamant

Robert St Amant is an associateprofessor in the computer sciencedepartment at North Carolina StateUniversity currently on sabbaticalfrom January 2005 throughDecember 2005 at the InformationSciences Institute University ofSouthern California The work inhis lab is a blend of humanndashcomputer interaction and artificialintelligence with an emphasis onplanning concepts Hersquos interestedin building intelligent tools to helpusers with complex tasks

15Interfaces 65 bull Winter 2005

Key pointsThe nature of HCI research is essentially interdisciplinary and the research carried out by participants in the field has a number ofdifferent outlets depending on the primary focus and impact of the work done Research applicable to a particular user group ordomain may be best disseminated through non-traditional HCI routes Therefore it is important that the panel recognise that HCIwork will appear in diverse outlets and that work published outside mainstream Computer Science (eg in design psychology orsocial sciences literatures) can have equal value to that published within Computer Science We would expect such work to be cross-referred to other panels as appropriate while recognising that the cross-disciplinary nature of the work may also make it difficultfor other panels to assess objectively

We would like to emphasise that the interdisciplinary nature of the field means that combining approaches and synthesisingnew material from a variety of fields is an integral and important aspect of HCI research and that significant advances can beachieved in an interdisciplinary way which are holistically more significant than each individual progression within one particularfield

The UOA Descriptor refers to ldquohellipusing methods drawn principally but not exclusively from the disciplines of mathematicsscience and engineeringrdquo We would like to confirm that HCI might appropriately be drawing methods from psychology sociologydesign and other such fields as well

ldquoThe sub-panel may for example examine in detail outputs that are published in outlets with which they are unfamiliar andthose which contain interdisciplinary researchrdquo We recognize and indeed welcome the fact that the panel will call upon theappropriate expertise as necessary in order to assess the value of contributions with which it may be unfamiliar However we wouldask the panel to ensure that HCI research is in no way disadvantaged by being more intensely scrutinized than other subject areaswithin the Unit of Assessment

We confirm the panelrsquos view that no one form of outlet is more appropriate than another and in particular would want toemphasise that the value of rigorously reviewed conference material may well be of more significant impact than journal materialsgiven the more responsive nature of conferences and the fast-moving nature of the field and that many HCI researchers understandthis and take advantage of this For some conferences in HCI (eg CHI HCI Interact) acceptance rates are around15ndash25 less than many journals It is also true that there are other conferences in the field for which this is not true There are manyreasons for conference publication a key one for HCI researchers is the wide exposure to and feedback from an internationalinterdisciplinary audience which is often of particular value in this domain in improving work

It is important to recognise that case studies and exemplars as well as prototype solutions to explore problems are important inour work and these are particularly difficult to assess though we note that the panel is looking for ldquorelevance to usersrdquo ldquopractice-based researchrdquo and ldquodirect engagement with usersrdquo so we have confidence that this style of work will be accounted for

For HCI the notion of a research group is less clear-cut than for other disciplines Our lsquogroupsrsquo tend to be across disciplines andoften across Universities ndash it is these that give support and coherence to researchers and we should find a way to recognise andidentify this in the RAE return ndash perhaps by identifying collaborations with other individuals and organisations to form part of theappraisal of the connectedness and support that an individual receives

RAE response

The Research Assessment Exercise assesses the quality of UK research and is used by the four UK higher education funding bodies(Higher Education Funding Council for Wales Higher Education Funding Council for England Scottish Higher Education Funding Counciland the Department for Employment and Learning) when distributing block grant funding to universities Block grant funding is the publicmoney given to universities for research it is independent of the grants that are given for specific projects from Research Councilscharities and European Union and government departments

The main assessment for RAE 2008 will take place in a couple of years but in July this year a consultation opened on the RAE 2008draft criteria and working methods so that UK higher education institutions subject associations and other stakeholders could submittheir views

In September Russell Beale the Chair of the British HCI Group prepared the Groups response which is printed here in full As Russellnotes The group was able to put in a coherent response to the consultation exercise which would not have been possible without thesupport and contributions from many members ndash many thanks to them all for their input big or small These activities are important toensure that HCI is effectively represented at a national level and properly supported by government funding

For more information see wwwhefceacukresearch and wwwraeacuk

Russell Beale

Russell BealeOn behalf of theBCS Humanndashcomputer Interaction Special Interest Group

16 Interfaces 65 bull Winter 2005

Aspects of HCI2005

Tom kicks off HCI2005

The conference dinner at the Caledonian Hotel

Alistair Sutcliffe gives his keynote inthe Lindsay Stewart lecture theatre

Too early for inhabitants ofthe Haymarket residences

The Ceilidh

Ted Nelson keynotespeaker

Doctoral Consortium

Conference awards

Commercial Uses ofEye-tracking workshop

A bar somewhere in Edinburgh

Edinburgh Festival fireworks

With all-nightlicencing youhave to gosomewhere

17Interfaces 65 bull Winter 2005

Since returning from my first HCI conference at NapierUniversity I wanted to share my thoughts about the wholeexperience from a PhD studentrsquos perspective My mainparticipation in the conference was as a member of theDoctoral Consortium which took place with all other work-shops and tutorials on the Monday and Tuesday The Con-sortium presented a great opportunity for all membersinvolved to meet and socialise with other students of HCI aswell as offering the chance to get some feedback on our workin a friendly and welcoming environment I would like tothank Ann Blandford Paul Curzon and Shailey Minocha fororganising an informative and stimulating experience

The main conference took place on the WednesdayThursday and Friday with Mary Czerwinski of MicrosoftResearch kicking off proceedings after the initial openingceremonies The main lecture hall had a unique and modernfeel to it which provided an ideal setting for the keynote (andother) speakers Prior to the conference starting I wasparticularly looking forward to hearing the presentations ofthe keynote speakers and so attended Maryrsquos talk with muchanticipation I wasnrsquot disappointed ndash Mary touched on someof the fascinating research that is currently going on atMicrosoft including the use of large displays brain-compu-ter interfaces and some new models for manipulatingwindows

After the initial keynote on Wednesday morning I wentalong to a session on trust and emotion and followed that byattending a session on awareness Breaks between sessionsprovided a good opportunity to meet with others and discussthe work presented in each of the sessions Facilities at thevenue were also very good making it easy to check emailwhen any spare moments presented themselves

The highlight of the whole conference for me was thekeynote by Ted Nelson in the late afternoon of WednesdayThis was the first time that I have heard Ted speak and Ifound his talk to be inspiring and motivating His question-ing of the very way in which we currently interact withcomputers was intriguing and thought-provoking As withany good presentation I came away from Tedrsquos keynote witha number of different ideas thoughts and questions tocontemplate further

The conference dinner on Wednesday evening was at theCaledonian Hotel where the food and service were excellentThe night concluded by visiting a few local bars and thenheading back to the halls of residence in Haymarket All inall a very enjoyable and productive day

After a late night I was up for an early start on Thursdaymorning and headed off to the conference venue from thehalls of residence The bus journey took about 15 minutes andafter some breakfast (and numerous cups of coffee) I mademy way to the first keynote of Industry Day This keynotewas by Ashley Friedlein CEO of E-Consultancycom whogave an enlightening talk on the importance of usability ine-commerce

Following Ashleyrsquos talk (and more coffee) I went to asession on searching and particularly enjoyed one of thepresentations on digital books and how they could be

designed to fulfil the social and emotional needs that realbooks often do After this session I decided to go to TedNelsonrsquos tutorial on ZigZigreg ndash the software engine he hadintroduced the previous day Attendees of the tutorial weregiven an opportunity to test-drive a prototype of ZigZag byinstalling it onto their laptops and having a play under Tedrsquosinstruction We were also allowed to take the prototype homewith us to play around with further at a later date

At end of the day Jackie Lee-Joe from Orange gave herkeynote about the branding experience at Orange LikeAshleyrsquos keynote earlier in the day I found it interesting toconsider usability from a different perspective and wassurprised by the attention to detail and amount of effort thatgoes into branding at Orange

After Jackiersquos keynote a few of us went off to the receptionfor new British HCI members where free wine was on offeralong with informal discussions about the British HCI GroupFollowing this many of us set off for the Hub and a CeilidhThis proved to be hugely entertaining and was great fun tosee people enthusiastically taking to the dance floor to struttheir stuff Again the night was concluded by visiting a fewbars and returning to the halls of residence in the early hoursof Friday morning

Unfortunately I had to miss the events taking place onFriday as I had an early flight leaving Edinburgh at 830amHowever the early start and waiting around at the airportgave me an opportunity to reflect on my experience at theconference I think feeling more like of a member of the HCIcommunity was perhaps the main thing I took away from theconference It can often feel quite isolating completing a PhDin HCI but meeting other students of HCI as well as moreestablished researchers was helpful as I was able to discussmy work (and the work of others) with people who have acommon interest in how we interact with computers

In summary I found the conference to be a fantasticexperience I thought the conference was well organised andthere were a variety of different themes that were coveredAttending the conference has given me a fresh burst of muchneeded enthusiasm inspiration and motivation going intomy second year I would like to take this opportunity tothank the British HCI Group for funding the whole experi-ence for Doctoral Consortium students ndash itrsquos heartening toknow that the group places such high importance on newresearchers entering the field I look forward to meetingeveryone again next year

HCI2005A PhD studentrsquos reflection Chris Creed

Chris CreedSchool of Computer ScienceUniversity of BirminghamBirmingham B15 2TTcpccsbhamacuk

18 Interfaces 65 bull Winter 2005

Well computer mice at least I brought my Mac Powerbookand my two USB mice to HCI2005 in Edinburgh and showedwhat powerful little creatures mice are Attaching two USBmice to any standard computer is very telling ndash the mice fightfor the cursor because only a single input stream is registeredby the OS However with my symPut driver which workson Mac OS X and Linux each mouse is given its own inputstream and peace reigns in the mouse world

What can you do with two separate input streams Thefour degrees of freedom in spatial input can be mappedasymmetrically such that the mouse controlled by thedominant hand does all the hard work and the mousecontrolled by the non-dominant hand plays a supportingrole This type of interaction follows Yves Guiardrsquos KinematicChain model [1] and is certainly useful for tasks that arenaturally asymmetric

My research focuses on tasks that are symmetric where thetwo hands play equal roles in the interaction I have devel-oped symDraw a 2-D vector drawing program in whichshapes are drawn using the two cursors to stretch the shapeout Shapes can be steered across the screen by grabbingopposite corners and this allows the shape to be simultane-ously rotated translated and scaled similar to Kurtenbach etalrsquos two-handed stretchies technique [2] In symDraw splinecurves are drawn with one hand but local editing is per-formed symmetrically with the two hands controlling theends of a tangent to a point on the curve

Irsquove also been working withIan Bell to develop symTone asymmetric photographic manipu-lation program In symTone atone reproduction curve can bemanipulated symmetrically withtwo cursors This allows fast andeasy exploration of the domainspace in which input tones aremapped through the curvefunction to determine the outputtones of the adjusted image

Irsquom currently working on adual cursor prototype window

manager called Duo Imagine resizing and moving anapplication window by grabbing opposite corners of thewindow with two cursors and simply stretching the cursorsout until the window is in the appropriate position and is thedesired size This single fluid motion can replace the two-step process of moving the window by dragging the title barand resizing the window by dragging on an edge or cornerThis example is just one of many ways that two cursors andtwo mice can be useful in a general computing environmentNo need to call in the Pied Piper here

References[1] Yves Guiard Asymmetric division of labour in human skilled bimanual

action The kinematic chain as a model Journal of Motor Behaviourpp 486ndash517 1987

[2] Gordon Kurtenbach George Fitzmaurice Thomas Baudel and Bill BuxtonThe design of a GUI paradigm based on tablets two-hands and transpar-ency In CHIrsquo97 Proceedings 1997

Scotland overrun with micehellipHCI2005 The Fringe

Celine Latulipe

symDraw object manipulation

Spline manipulation

symTone

Duo

Celine Latulipe is a doctoral candidate in theComputer Graphics Lab at the University ofWaterloo She is studying two-handedinteraction and focuses her work on usingstandard devices two cursors and symmet-ric interaction techniques In addition to herdoctoral research Celine is the mother oftwo small children and is also very involvedin trying to recruit more young women tostudy computer science She expects todefend her thesis in 2006

19Interfaces 65 bull Winter 2005

Mathematics is boring Like many people at primary school Ireally sucked at mathematics and maths seemed to suck meArithmetic and sums didnrsquot interest me and I wasnrsquot verygood at them It was only when I was doing GCSEs that Ibegan to enjoy it Numbers disappeared to be replaced withletters and I even enjoyed the ideas and principles behindthe numbers

Now Irsquove come full-circle Irsquove left school been to univer-sity and started developing a new calculator

My calculator started life as my university Masters projectto design a calculator that didnrsquot require learning or teachingMaybe I was ambitious but I wanted to build a calculatorthat was as intuitive to use as paper is Magic paper that isThe calculator I built behaves as much like paper as possiblebut with magic added it recognises your handwriting as youwrite and you can write naturally using ordinary mathemati-cal notation So it really works like paper then the magichappens when this writing is morphed into neat typesetequations which while remaining editable as anything elseare filled in with the correct answers Overall this allowsusers not to worry about either the calculatorrsquos ability or theirown They just use it like a piece of paper and can correct itwhen it goes wrong

What I didnrsquot expect from this idea was how excitingpeople would find it people actually enjoy writing sums andseeing them magically transformed before their eyes As aprofessor of mathematics said hersquod seen plenty of people cryover sums before but hersquod never seen people laugh andsmile

The calculator makes more sense when you see it workinginteractively for this brief article yoursquoll have to make dowith a series of static screen shots

The screen shots of course only show the screen not howyou interact with it Nor do static screen shots give any senseof the experience or the unique feel of using it

We use a tablet or a touch screen so it is very easy In factitrsquos a bit like the fancy user interface in Minority Report whenJohn Anderton (played by Tom Cruise) plays around on thebig glass screen

ldquoIrsquove never seen anything thatrsquos brought a smile to my facewhile doing addition but this has For that reason alone Iwant onerdquo ndash An artist

The initial responses I got and more formal HCI evalua-

tion confirmed it worked surprisingly well Users reallyenjoyed using it and actually got more accurate results whenusing it than with the ordinary commercial handheld calcula-tors they were familiar with

Earlier this year we demonstrated an improved version ofthe calculator at the Royal Society Summer Science Exhibitionto over 4000 people We managed to get formal feedbackfrom 436 people Over 90 enjoyed using it ndash rating it topfrom the five choices we gave them

Its surprising ease of use and fun has ndash we think ndashopened up entirely new ways of interacting with mathemat-ics It would have been an eye opener for me at school andmany of our subjects particularly those still doing GCSEthemselves have expressed the same thought The calculatorallows users to play with mathematics to try things out andto learn and see the underlying process One high schoolteacher said ldquoI like the way it sets everything out clearly youcan see how it got the answerrdquo

Hopefully all this will fit into the HCI PhD I am nowdoing We hope the calculator will have great opportunitiesfor use in learning and teaching and also in everyday calcula-tion tasks And hopefully the principles and ideas behind itcan be extended to other applications

ReferencesThimbleby W Thimbleby H (2005) A novel gesture-based calculator and its

design principles In HCI2005 Proceedings Volume 2

For more information please visit httpcsswanseaacukcalculatorsYou can also download the calculator from there It is written in Javaand should run on almost any computer but note that it works bestwith tablets touchscreens or interactive whiteboards rather thanmice

HCI2005 The FringeWeapons of Maths Construction Will Thimbleby

1 Write anywhere2 Changes automatically

recognised and solved3 Grab and move parts of a

sum4 The new sum rearranged

and solved

Will Thimblebywillthimblebynet

I am a PhD student at Swansea Univer-sity researching generative principles foruser interfaces I work there with HaroldThimbleby And yes that is my Dad I ama second generation HCIer so I guess hehas had some influence I dont think Iever consciously decided to enter HCIBut I love creating and making thingsbetter and HCI today is one of the mostwide reaching best ways to do that

20 Interfaces 65 bull Winter 2005

Frank It is very reassuring to know that there is a movementto consider lsquoComputers and the Older Generationrsquo

There was a very good and extensive presentation byProfessor Alan Newell stressing the need for designers toproduce computers with the older user in mind

There was an interactive lsquoDesign Workshoprsquo in which allparticipated followed by an assessment and investigation ofthe resulting designs presented with ease of use and suitabil-ity being paramount being for the use of all groups This wasquite enlightening and highlighted the pressure on lsquoDesignrsquoto cover all aspects of the product

Anna The keynote by Alan Newell examined the differentways we have of thinking about design for older people hecompared the lsquoinclusive designrsquo approach which sees designbeing extended to include groups like older and disabledpeople and an alternative approach which starts from aconsideration of these groups Designing with older ordisabled people in mind he argued produces technologyuseful for everyone ndash and often produces radical new solu-tions that would not otherwise occur for example the cassettetape recorder which was initially produced in England fortalking-books for the blind (Newell and Gregor 1997)

This was followed by a design workshop in which fivegroups separately designed paper prototypes of accessiblenavigation aids two groups were enhanced by the inclusionof older volunteers who took an active part in the designdiscussions When the designs were complete they werepublicly evaluated with Alan Newell acting as an evaluator

The designs were all interesting and carefully consideredand the evaluations were illuminating (and often veryfunny)

HCI and the Older Population workshop (two views)HCI2005

The ageing population and a recognition of the utility oftechnology means there is an increasing interest indesigning with older people in mind whether thisinvolves designing for all or producing specific items oftechnology to support older people The HCI and theOlder Population workshop at HCI2005 was intended toprovide a forum for those working in the area and toencourage others to consider this user group This wasthe latest of a series of such workshops at BCS HCIstarting in 2002 (Brewster and Zajicek 2002)

A standard element in our workshops is a talk fromand the attendance of members of the Dundee UserPanel a group of older volunteers While we can discussdesign issues ad nauseam the most effective way ofcommunicating the barriers that older adults encounterto technology use is to hear it from the users themselves

This report on the workshop was written by AnnaDickinson (University of Dundee) who co-organised theworkshop and Francis Allen one of the members of theUser Panel

21Interfaces 65 bull Winter 2005

Frank After lunch two representatives of the older genera-tion gave an individual talk on how computers appeared tothem again stressing design inclusion

The resulting discussion concentrated again on thelsquodesignrsquo aspects and the awareness to allow for the needs ofthe older generation as forecasts emphasise a greater increasein the older group

A generalisation of the one day workshop was that it didclearly stress the need for design application to the oldergroup but there was little to report on action as to what is tobe implemented

Anna The talks by Isobel Lindsay and Wilf Lakie were reallyeffective in underlining the frustration that novice users havewith complicated computer systems Part of Wilfrsquos talkinvolved reading out the following

Computers are still a mystery to me as myindustrial experience was wholly mechanicalengineering with only elementary electrics I dofind the computer to be a frustrating and confus-ing tool as there are always two three or moreways of achieving a function this I find to besuperfluoushellip Having just upgraded to a newunit with the XP operating program I understandthat XP refers to lsquoexperiencersquo my personal view isthat the program should be named the Exagger-ated Programme Personally it means I have tolearn a whole new set of rules in order to obtaineven the most basic function and there exists awhole conglomeration of new operating tools andmenus that mean nothing to me

The (too short) discussion which followed focused onsome of the questions that this area consistently brings upwhat are the characteristics of lsquoolder peoplersquo Is designing forthis group different from designing for the population ingeneral What can inclusive design do for us

Frankrsquos conclusions Designers have a great difficulty inproducing something for a group of people who had alifetime of contact only with mechanical objects I onlyexperienced electricity in electric motors lighting andtorches Note There was no electric light in the house until Iwas aged about six No telephone not even a radio The firstradio in the house was a lsquoOne valversquo that I built from a designsheet with parts supplied by an enthusiast (I was then agedseventeeneighteen)

I would like design people to stop designing units moresuitable for their own use and to design a unit more suitablefor general use by all classes of computer ability

What I have in mind is a unit that has all the bells andwhistles of the latest application covering all the latestinnovations that the design people can produce BUT thesame unit has the ability to be used by all computer users Tome this could be achieved by what is in common use in thegames field that is a keypad would select the LEVEL atwhich the unit would operate If this was available then

Anna Dickinson amp Francis Allen

anyone could use the unit at the level selected by themselvesand would be able to progress to higher levels in the sameway as they do in games by practice and increased abilityThe technology appears to be there so why not use it

Annarsquos conclusions One issue that consistently resurfaces isthe difficulty of communicating effectively with older usersabout computers and the potential for design changes Whilethose researchers who attended the workshop seemed tolearn a great deal from the presentations given by membersof the User Panel and from their involvement in the designexercises (and at Dundee we have been learning from themsince the beginning of the UTOPIA project in 2001) there wasan important and unforeseen effect on those members of theUser Panel who contributed Attendance at the workshopand especially involvement in the design exercises demon-strated for them some of the difficulties and challenges facingdesigners The result has been that instead of asking ldquoWhycanrsquot you make computers that workrdquo the questions becomeldquoHave you thought of trying thisrdquo Such sophisticatedinvolvement from our target users is a very positive step forall of usS Brewster and M Zajicek (2002) A New Research Agenda for Older Adults

Workshop BCS-HCI London UKA F Newell and P Gregor (1997) Human computer interfaces for people with

disabilities Handbook of Human Computer Interaction (1997) pp813ndash824

Call for Papers

IWSAWC 2006

6th International Workshop onSmart Appliances and Wearable Computing

In conjunction with ICDCS 2006

July 4 2006 Lisboa Portugal

Submission deadline January 15 2006

httpubicomplancsacukworkshopsiwsawc2006

Call for Papers

1st International Workshop on Physicality

6ndash7 February 2006 Lancaster UK

This multidisciplinary workshop will bring together researcherswho are interested in the way that physicality of digitalartefacts influences their use or in the way that digitalityinforms our understanding of the physical Through invitedtalks short research presentations and group discussion wewill discuss views on the fundamental nature of physicality andhow this relates to design in areas such as ubiquitous andtangible computing virtual reality and digital arts

submission deadline for position papers 10 January 2006

httpwwwphysicalityorg

22 Interfaces 65 bull Winter 2005

Toilet Trauma

Oh but whatrsquos a girl to do whenshe arrives at the university hallsof residence at 11pm to findtherersquos no toilet paper and thelsquo24hrrsquo Student Volunteers areslightly off-pace and annoyed atbeing disturbed

Without going into too finer detailI soon discovered that Irsquod notbrought any tissues either Ac-cording to the commandments leftin each room (eg ldquothou shalt notpark in residentsrsquo parking spacesrdquoand ldquothou shalt empty the bin andstrip the linen before leaving thyguest room on Fridayrdquo) eachroom has one supply of toilet rolland after that has been thor-oughly consumed ldquoreplacementswill need to be supplied byguestsrdquo

Well with a little ingenuity Ipulled through fortunately Ibrought enough knickers that Idonrsquot need to wear todayrsquos againuntil Friday And happily when Iregistered this morning my(rather trendy) delegate bagcontained enough scrap paperthat I should be able to managetill the end of the week withoutgiving in and supplying my own

toilet roll Hah

The Purple Pixiexx

Bathroom Bother

On the other hand I appear tohave been supplied with compli-mentary bottles of shampooconditioner and shower gel allnicely laid out on my loan-towelsndash like some fancy joint To behonest Irsquod rather have a comfybed without the plastic tartanmattress (whatrsquos that about)and a bedside light thank youvery much

Being a girl I brought my ownshampoo anyway

This morning though clutching

said shampoo I opted to bravethe slightly mouldy shower (AuntyMildew wouldrsquove been proudGrsquorest her soul) In the nobletradition of the Dastardly DandyDan (PP 2004) I turned on theshower and was flung across theroom by the force (small lsquofrsquo)

Water hellip water hellip everywhere

Still enough about the facilities hellipwell therersquos never enough aboutthe facilitieshellipbut wersquoll leave them

alone for now hellip

LoveThe Purple Pixiex

The Blue Genie

Irsquove just been speaking to my palthe Blue Genie He actually got toEdinburgh early on Sunday butspent the majority of the after-noon confined to his room(shudder) awaiting the arrivalof the Emergency Joiner It seemsthe lock on his door was brokenso he couldnrsquot actually lock hisdoor

So he didnrsquot have much choicebut to hang around until theEmergency Joiner turned uptwiddled his tools tutted a fewtimes and fixed the lock Appar-ently his thingummy was tooshort for the whatsit

At least he has a lock Thatrsquos all I

have to say on the matter

ThePPxx

The Shower Persona

Good morning Irsquom your showerlooking forward to freshening up

No thatrsquos not me thatrsquos the fanDidnrsquot switch it on Well getdressed get out and switch it onthen Building regulations aboutunventilated toilets Never heardof them

This morning Irsquove a really cleancubi hellip WAHAY HERE WE GOWATER WATER WATER I LUVVITSEE ME GO EVEN DANrsquoS NOTSEEN THIS KIND OF PRESSURESINCE THAT AGGRESSIVE QUES-TIONING AT SUNDERLAND BLOWTHAT SHOWER CURTAIN AWAYONTO THE FLOOR THANK THEDAY THEY POINTED ME STRAIGHTOUT THE CUBICLE DOOR ANDTHEN FITTED A CURTAIN IN-STEAD OF DOORS YO JUST SEEHOW FAST THE FLOOR FILLS UP IGO ALL THE WAY TO ELEV hellip ohspoilsport

Ok so a dribble shower then Yessir certainly sir Thank you sirsee you tomorrow sir

I just hope the next one puts theirtowel on the rail so that I can give

it a good blast hellip

Shower 72

How to survive conferenceweek in student halls

1 Sleep when you can if youcanrsquot sleep on your plastic mat-tress which creaks every timeyou move find a quiet cornerduring tea breaks or just slip intothe back row of an especially dullpresentation

2 Take your own pillow you canuse it to (a) bolster the suppliedpillow (b) replace the suppliedpillow (c) get comfortable when

Edited Lowlights from the Seedy Underbelly of HCI2005

The Purple Press

23Interfaces 65 bull Winter 2005

napping during the day (see Tip1)

3 Slip the supplied towel betweenthe plastic mattress and sheet to(a) provide some kind of padding(b) reduce the level of creaking(c) avoid waking up in a pool ofyour own sweat

4 Or alternatively sleep on topof the duvet and use your coat asa cover

5 Ignore all of the above andbook into the Travel Inn acrossthe road That way you can ignoreTips 1ndash4 yoursquoll get taps thatyou can actually turn off showersthat donrsquot flood the bathroomtowel rails that break your fallwhen you slip in River Napier (iebathroom floor) and donrsquot contrib-ute to it and door locks that canresist more than your novicepickpocketing-with-a-paper-clip

skills

e-bsorbed

A bus commute to the conferenceeach morning is a drag unless you

can find something more enjoy-able to do at the same time

Entertaining myself by flickingthrough the proceedings yester-day a paper about tools forleasure reading caught my eye Itwas fascinating ndash talking aboutthings like the importance ofmobility for books and e-booksthe social life of print books andthe emotional attachment peoplehave to them

Just after Irsquod read the bit aboutprint books often becominginvisible with the userrsquos attentionbeing completely taken by thecontent of the reading experienceI looked up hellip and realised Irsquodmissed my stop

Napier was long behind us hellipwhich is really neat an interac-tive research paper that gives youthe actual experience itrsquos discuss-ing Is there a name for thisphenomena and does anyonehave other examples hellip or do

these things only happen to me

PC

Conference Fringe

It seems to me that the less effortthat goes into organising some-thing the more fun it is

This is not to rubbish the work ofmy pal the Blue Genie who ranthe Fringe What I mean is thatthere was no review processinvolved in selecting the partici-pants in the Fringe

Basically if you had an idea or aninteractive experience you wantedto demonstrate to the rest of theconference you could just set upyour laptop and away you went

I was really rather impressed withthe exhibits Clearly so were theother delegates that stuck aroundto see because the presenterswere talking constantly to peopleuntil it was all wrapped up atabout 7pm

If you didnrsquot stick around to seethe Fringe shame on you

The exhibits included theThimbleby Tworsquos funky calculatorCanadian Chickrsquos two-handedmouse(smice) and a means ofgathering data on how peoplelsquoskinrsquo their applications and tools

Disclaimer

The views expressed in The PurplePress are not those of the authors oranyone else and are not to be re-peated in front of anyone who couldtake offence although of course noone can take offence because thecharacters described in The PurplePress could not possibly exist in realor virtual life or death Does thatcover everything

Architectural ungreatness

Whoever dreamt up the design ofthe Lindsay Stewart LectureTheatre Whatrsquos the first rule ofauditorium design Donrsquot light thespeaker from behind So whatdoes LSLT do It has a bloodygreat window right behind wherethe speaker stands

A feeble attempt has been madeat some point to block the lightwith blinds that generate a head-ache-inducing moire effect forthose in the audience an overalleffect demonstrated by Mary Cduring her otherwise excellent

keynote presentation

So the question is should we doaway with the whole peer reviewprocess for HCI2006 in LondonAfterall itrsquos tedious and time-consuming for all involved Whynot instead just have anyonewho fancies coming to the confer-ence turn up with their laptop todemo their projects

I think it could work hellip

Purple Pixie

24 Interfaces 65 bull Winter 2005

Welcome to Interfaces Reviews Thanks to Sandra Cairncross for doing a great job as the last editor I have now been given the batonand perhaps unfortunately for you this means you get three reviews by me in this issue This is a short-term measure and will soon beremedied I have a willing cohort of reviewers and some great books to discover Interfaces Reviews will feature a themed set of books ineach edition In the coming year the reviewers will be bringing you their views on books on novel interfaces information architecture andgames as well as some lsquoheavy stuffrsquo I will also be getting the latest news on up and coming HCI books so if you are publishing writing orhave seen a great book let me know These are my contact details

John KnightDirector of User-LabBirmingham Institute of Art and DesignGosta GreenB4 7DX0121 331 7868JohnKnightuceacuk

The three reviews in this edition cover my interests in art design and technology Tangential to HCI perhaps but it is interesting how each ofthese subjects tackles the humanndashcomputer interface in terms of aesthetics utility and ethics

John KnightJohnknightuceacuk

This book comes from the same stableas Patrick Jordanrsquos Pleasurable ProductsOther publications in the series includeJordanrsquos Introduction to Usability andHuman Factors in Product Design withWilliam Green With this pedigree thisnew volume is unlikely to disappointand it doesnrsquot It looks and feelstrustworthy and complete

The book has three parts The firstdescribes the practice of HumanFactors The second offers a compen-dium of methods The last part looks atprofessional issues and applications Itis clearly aimed at practitioners andcould be a single point of referenceIndeed the introduction suggests thatits writing came from the lack of sucha work It is aimed at the designdisciplines and will have relevance toeveryone from architects to softwareengineers For the more lsquodesignerlyrsquo itmay be a bit dry and there are fewillustrations However designers ofany flavour would be well advised toread it

The book begins by looking at thebarriers to the take up of technologyand the problems with designingproducts and user interfaces HumanFactors is proposed as a remedy to

these problems and a way of improv-ing the user experience The focus ispretty much on traditional ergonomicconcerns These include comfortperformance reliability and physi-ological and cognitive fit Applicationscentre on systems and especially thosepertaining to activity and work

Readers are taken through thehistory of human factors design andthis is contextualised by a processcycle that dovetails with businessneeds and the product lifecycleIndeed despite looking academic thecontent is firmly aimed at business andmaking products more useful andusable Given the ergonomics focus itis understandable that the first sectiontackles human abilities memory andphysiology and the influence of theexternal environment Motivation andproblem solving are also consideredand are firmly rooted in a cognitiveperspective

Given the practitioner focus it isunusual (but refreshing) to get somedeeper stuff Thus Nemeth slips inMontaigne and the nature of sensualexperience This is done in an accessi-ble and businesslike manner ChapterFour looks at products and innovationThis chapter provides an overview ofprocess that integrates ideation and theproduct lifecycle within a typical user-centred design framework Again thebook usefully links to business needsand widens the focus of Human

Factors to encompass new productdevelopment

Chapter Five takes an overview ofthe discipline and maps out its appli-cation in industry The first sectionspave the way for the main contentFocusing on methods this part willprobably be of most interest to practi-tioners In just under two hundredpages Nemeth covers 36 methodsThese are organised under six sectionsThe first concerns analytical methodsNext design guidance is dealt withEvaluation methods are then de-scribed followed by a useful chapteron surveys interviews and question-naires The final chapters concernusability assessment and controlledstudies

Each method is described in termsof what it does The necessary prepara-tion work is outlined including thematerials equipment and environmentthat are needed In addition easy tofollow procedures and methods foranalysing results are provided Shortexamples are given and the methodsare also usefully cross-referenced Thefinal section of the book considers thebusiness side of human factorsBeginning with the cost benefitsuseful organisational issues are alsoexamined Finally Nemeth looks atcommunications and the book con-cludes with case studies from a widerange of projects

This is a useful practitionerrsquos bookit is clearly grounded in industry

Interfaces Reviews

Human Factors Methods for DesignMaking Systems Human-CentredChristopher P NemethCRC Press 2004396 pages hardback illustrated bampwISBN 0-4152-9798-2CRC Price $9995 (about pound5700)

25Interfaces 65 bull Winter 2005

This book offers an insight into a newand dynamic community of softwareartists The book comes from theRead_Me festival that took place inAarhus last year The festival had twosections a conference and interactiveexhibition lsquocamprsquo As well as a bookthe organisers have an accompanyingwebsite at Runmeorg The site curatesthe artworks online while Read_Meoffers theoretical and practical dia-logue offline

From neither the art nor strictlyinteractive arts community Runmehas come together through informalgroups and networks Indeed theyhave stronger links to the hackercommunity than to the establishmentof Ars Electronica This means they areoften critical of the elitism of thegallery and museum culture(Andersen and Pold p 14) They arepragmatic practitioner based and(thankfully) leave the more esotericquestions about AI and consciousnessto the art establishment

Many of the twenty articles tacklesoftware formalism vs softwareculturism This debate central to thecommunity concerns whether inter-vention should focus on the material(software) or culture Intervention isan appropriate term as most contribu-tors see their work in explicitlypolitical terms Formalism concen-trates on artistic uses of code Software

culturalism on the other hand reflectsthe world of software and critiquestools such as Google and WindowsHere political intervention concernsreflecting the hidden values andqualities of the technology A thirdstrand bridges both and concernsperformativity and there is a healthydiversity of thought and actionbetween the two poles

The best theoretical papers are byArns Cox et al Johannson andLillemose Inke Arnsrsquo article comparessoftware art to generative art Thelatter is defined by Galanter as rsquoany arthellip where the artist uses a system hellipwhich is set into motion with somedegree of autonomy contributing to orresulting in a completed work of artrsquo(p 178) Troels Degn Johansson looksat the crisis of art as a parallel to one insoftware art Like most contributors heis critical of the interactive arts estab-lishment and Margot Lovejoy Indeedhe condemns her focus on art whichlsquois only marginally interested inexperiments at the level of programcodersquo hellip and is only interested in lsquowhatis tactile audible and visiblersquo (p 155)

Jacob Lillemose contemplatesFlorian Cramerrsquos distinction betweentwo kinds of software art Firstly thelsquoliterary and mathematical aesthetics offormal qualities of programming andgenerative codersquo hellip and secondly thelsquoconceptual and discursive involve-ment with software culturersquo (p 154)He argues that software art lsquois oftentreated as a digitally updated versionof the conceptual art that emerged inthe mid 60srsquo (p 138) rather than aqualitatively new discipline

Certain kinds of technology crop upin a number of chapters The predict-ably unpredictable functionality ofGoogle and Open Source are clearfavourites as opposed to the logicaland the corporate There are also anumber of artists that are referencedregularly These include John Cageand Sol Le Witt both for theirperformativity and immaterialism

As well as works being on show atRunmeorg the book also summarisesthirty two software art projects Theworks include Douwe OsingarsquoslsquoGoogle Talkrsquo (p 392) that generates

poetry from an initial keyword PeterLuiningrsquos (p 354) lsquoWindowrsquo is literallythat a transparent window thatcaricatures the graphical user interfaceversion because you can see through itIn similar ways many of the lsquosoftwareculturersquo works are witty and selfreferential including a thank you toJakob Nielsen

From the more formalist wingBoris Kopeinigrsquos TMP (p 370) is aseemingly random array of numbersthat fill the screen and change throughsome hidden functionality There arealso some good works that bridge thevideo and computer arts such as AmyAlexanderrsquos lsquoExtreme Whitespacersquo (p362) Performativity is also addressedwith live coding where laptops areused in live performances (Cox et al p170)

This book is testament to a new anddynamic community that has a uniquetake on art and software It will beinteresting to see how the communitymatures and begins to influencesoftware culture and art On the downside there is sometimes little concernfor the audience reception of the workOccasionally it seems as though thecommunity is the audience and thepractitioners are happy with this Thissituation however is untenable if theirinterventions are to a have widerimpact on art software and society

Edited by John Knight

practice with an eye on currentresearch and pertinent philosophicalgroundwork At nearly four hundredpages it is comprehensive without anypadding The core of the book is itsunderstandable descriptions ofmethods These provide valuableprofessional guidance and makeHuman Factors Methods for DesignMaking Systems Human-Centred aninvaluable reference work

Read_Me Software Art and CulturesOlga Goriunova and Alexei Shulgin[eds]Digital Aesthetics Research CentreUniversity of Aarhus 2004397 pages paperback illustrated bampwISBN 8-7988-4404-0University of Aarhus price pound2200

This is a flawless book that will beprovocative to anyone interested intechnology design and society Thebook starts by asking the questionwhat is a network The answer iscommonsense networks compriselsquonodes ties and flowsrsquo (p 26) Theauthor then brings together a numberof politicaltheoretical strands includ-ing globalisation post-Fordism theinformation society post-industrialismand post-modernism These he arguesare the precursors of the networksociety but the present is more than

The Network Society (Key Concepts)Darin BarneyPolity Press 2004198 pages paperback bampwISBN 0-7456-2669-6Polity Press price pound1499

26 Interfaces 65 bull Winter 2005

the sum of the past Drawing on thework of Manuel Castells in The Rise ofThe Network Society Barney points tothe unique qualities of the age (pp 25ndash34)

In Castellsrsquos formulationldquothe network society hellip ismade up of networks ofproduction power andexperience which con-struct a culture ofvirtuality in the globalflows that transcend timeand spacerdquo (Castells 1998370)

Well indeed and Castells loomslarge in the book and especially hisassertion that society is increasinglylsquoinformationalrsquo (p 28) and lsquoglobalisedrsquo(p 28) This means that power andconflict emanate from access to thenetwork (p 30) and creates a tensionbetween lsquoplacelessnessrsquo (p 31) andpeoplersquos need for lsquorootednessrsquo Lastlyhuman activity is expanded acrossborders and time zones in the networksociety These are all useful pointers towhere things are going and what wecould be designing

The first section looks at networktechnology Here Barney departs fromCastells and critiques instrumentalistsubstantivist and social constructivisttheories of technology and offers alsquocomposite viewrsquo (p 42) This approachsees technology as neither entirelydeterministic nor neutral but insteadmutable in the hands of humanagency

Barney considers the essence ofnetwork technology and notes how itembeds lsquoinstrumental rationalityrsquowithin seemingly neutral tools He alsopoints out some of the positive aspectsof networks in facilitating two-waycommunication localisation and lsquothereconstitution of local identity inter-ests and powerrsquo (p 47) In addition asopen systems networks provide anarena for contesting values andopportunities unavailable in the past

Network technology is alsocontextualised with issues in designsituation and use The author looks toAndrew Feenberg Langdon Winner(p 49) and Lawrence Lessig (p 51)These thinkers make similar points toHarvey Molotch and in essence theysuggest that design fixes value andaffordances for its users Converselyvalue and affordances are not solely

within the province of the designerDesign is constrained and influencedby external agencies These influencesare wide and encompass everythingfrom the law to methods of produc-tion Winner offers a well knownexample of how design can fix apolitical value through creatingconstraints and affordances for users

New Yorkrsquos Long Island highwayoverpasses were lsquodeliberately designedby Robert Moses so as to be too low toallow passage beneath them by publicbuses This design decision was also apolitical decision and the technicalarrangement it put in place was also apolitical arrangement hellip low over-passes effectively denied poor peopleand racial minorities hellip access to thepublic park and beachesrsquo (p 50)

The character of network technol-ogy is then described in terms oflsquotimendashspace compressionrsquo (p 61) andlsquodeterritorialisationrsquo (p 62) In effectthis means increasingly scattered andinterlinked methods of communica-tion production and consumptionacross time and distance Emblematicof the network society is the Internetand the author notes that lsquonever hasthere been a mass communicationsystem that seems so little contained orconstrained by territorial expansersquo (p62) Finally decentralisation andcontrol as well as interactivity andcustomisation are considered asunique features of the technology

The interpretative focus of thechapter is perhaps the bookrsquos onlyweakness By giving more weight tothe influence of digital networks onconsumption Barney could havebrought the issue much more alive Forexample in the rise of AmazoneBaytrade text messaging and even cheapair travel the matrix of human andtechnological networks is tangiblypresent

The next section concerns thenetwork economy This takes ineverything from enterprise and workto the changing nature of propertyThe history begins with the formula-tion of an information economy in the1960s and the liberalisation of thetelecommunications sector in the UKand US This materialist approach isrewarding Barney shows how politi-cal economic and technologicalexpediency has produced fundamentalchange for better and worse

The last two chapters concernpolitics and identity Both are influ-enced by a collapse of legitimacy of theold increasing fragmentation and newnetworks This is brought into thecontext of the rise of globalisation andthe changing role of enterprise and thestate The lsquostatersquos apparent crisis ofsovereigntyrsquo (p 114) is the authorargues a result of deterritorialisationalthough he surveys alternativeinterpretations of the geo-politicalmap

The network society is both spurand brake on political involvementand the author is ambivalent whetherthe changes it brings about are good orbad He notes the rise of new(transnational) opposition movementsat the same time as the hegemony ofthe old (national) media Thesedevelopments are contained within alsquonew politicsrsquo that is highly networkedand symbolic The author also suggeststhat identity is an increasingly impor-tant question in the face of thedelegitimising of organisations Thechapter begins with a quote fromCastells (p 145)

ldquoIn a world of global flowsof wealth power andimages the search foridentity collective orindividual ascribed orconstructed becomes thefundamental source ofsocial meaning hellip Identityis becoming the main andsometimes the only sourceof meaning in a historicalperiod characterized bywidespread destructuringof organisations helliprdquo(Castells 19963)

Drawing on the work of SherryTurkle the mutability of identity isdiscussed and the chapter concludesby looking at community AvoidingCastellsrsquos positive reading of thesituation the author is more concernedabout whether the network society isreal or is just a useful focus for under-standing the world we live in (p 181)We might broaden that focus to thinkabout how the network society influ-ences the way we design and theproducts and services we help tocreate

John KnightJohnknightuceacuk

27Interfaces 40 bull Autumn1999C

onta

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m a

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orm

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reet

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indo

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(Tel

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17)

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ries

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e e-

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to

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bcs

org

uk

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tish

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roup

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atio

n F

orm

200

4ndash20

05 P

leas

e pr

int o

r ty

pew

ww

bcs

-hci

org

uk

Interfaces is published quarterly by the British HCI Group copy 2005 The British HCI Group (unless indicated otherwise) The opinions expressed represent thepersonal views of the authors and are not the official views of their companies nor of the British HCI Group unless specifically stated

Quarter page pound135Half page pound240Full page pound44520 supplement for cover or

inside cover pages

Discounts given to corporate memberseducational institutions and charities

Special rates for job advertisementsLoose inserts pound175 + weight allowance if over

10g

ADVERTISING RATES ndash to advertise contact the editorJob advertising also accepted for UsabilityNewscom at thesame rates as for quarter-page ad in Interfaces Book bothfor a 20 discount Contact Andy Dearden CommunicationsChair British HCI Group0114 225 2916 oramdeardenshuacuk for further details

The British HCI Group is served by Sub-groups comprising representatives from a broad range of academic and industrial centres of HCIinterest The Sub-groups are committed to promoting the education and practice of HCI and to supporting HCI people in industry and academiaFor contact details of the persons in each Sub-group please select from the following

Officers and Sub-groups

CHAIRS AND OFFICERS GROUPChair Russell BealeVice Chair Catriona CampbellEx-Chair Gilbert CocktonTreasurer Ian BenestSecretary Linda LittleCommunications Sub-group ChairAndy DeardenEducation amp Practice Sub-group ChairWilliam WongEvents Sub-group Chair Peter Wild

Anxo Cejeiro RoibasMembership Sub-group ChairAdrian WilliamsonChair of Student RepresentativesCatherine Kenny

Communications Sub-groupChair Andy Dearden

Interfaces magazine editor Laura Cowen

PR amp Marketing Nico McDonaldCatriona Campbell Nick Bryan-KinnsAmir Naghsh (webmaster)

UsabilityNewsProject Director Dave ClarkeEditor Ann Light

Website listserv and online servicesJesmond Allen Gerred Blyth

Research Sub-groupChair Dianne Murray

Alan Dix Dale Richards

Events Sub-groupChair Peter Wild

Conference Planning Fintan Culwin

European ConferenceLiaison amp Planning vacant

HCI2005 Chair Tom McEwan

HCI2004 Chair Janet Finlay

Meetings Officers Colin VentersAnxo Cereijo Roibaacutes

Fausto J Sainz Salces (SR)

Education amp Practice Sub-groupChair William Wong

HCI Accreditation Scheme Jonathan Earthy

Alan Dix Barbara McManus

Membership Sub-groupChair Adrian Williamson

IndiaChina Liaison Andy Smith

Organisational Liaison Dave England

SIGHCHI and IFIP Liaison Gilbert Cockton

BCS Liaison Barbara McManus

Regional Liaison Daniel Cunliffe

British HCI Group committee members (alphabetical listing)

Jesmond Allen bull tel 01179 020301 bull mob 09731 731757 bull jesmondjesmondocouk

Russell Beale bull University of Birmingham bull tel 0121 414 3729 bull fax 0121 414 4281 bull RBealecsbhamacuk

Ian Benest bull University of York bull tel 01904 432736 bull fax 01904 432767 bull ianbenestcsyorkacuk

Gerred Blyth bull Amberlight Ltd bull tel 0870 7399900 bull gerredamber-lightcouk

Nick Bradley bull University of Strathclyde bull tel 0141 548 3524 bull fax 0141 552 5330NickBradleycisstrathacuk

Nick Bryan-Kinns bull Queen Mary University bull tel 020 7882 7845 bull nickbkdcsqmulacuk

Sandra Cairncross bull Napier University bull tel 0131 455 2724 bull SCairncrossnapieracuk

Catriona Campbell bull The Usability Company bull tel 0207 843 6702 bull fax 0207 843 6701catrionatheusabilitycompanycom

Dave Clarke bull Visualize Software Ltd bull tel 07710 481863 bull fax 01543 270409 bull davevisualizeukcom

Gilbert Cockton bull University of Sunderland bull tel 0191 515 3394 bull fax 0191 515 2781GilbertCocktonsunderlandacuk

Laura Cowen bull IBM Hursley bull laurajcowenyahoocouk

Fintan Culwin bull South Bank University bull tel 020 7815 7434 bull fax 020 7815 7499 bull fintansbuacuk

Daniel Cunliffe bull University of Glamorgan bull tel 01443 483694 bull fax 01443 482715 bull djcunlifglamacuk

Andy Dearden bull Sheffield Hallam University bull tel 0114 225 2916 bull fax 0114 225 3161amdeardenshuacuk

Alan Dix bull Lancaster University bull tel 07887 743446 bull fax 01524 510492 bull alanhcibookcom

Jonathan Earthy bull Lloydrsquos Register bull tel 020 7423 1422 bull fax 020 7423 2304 bull jonathanearthylrorg

Dave England bull Liverpool John Moores University bull tel 0151 231 2271 bull fax 0151 207 4594denglandlivjmacuk

Janet Finlay bull Leeds Metropolitan University bull tel 0113 283 2600 (ext 5158) bull fax 0113 283 3182JFinlaylmuacuk

Martha Hause bull mlhausedslpipexcom

Catherine Kenny bull Northumbria University bull tel 0191 243 7244 bull fax 0191 227 4713 bull ckennyunnacuk

Ann Light bull tel 07947 072300 bull fax 020 8241 5677 bull annlcogssusxacuk

Linda Little bull Northumbria University bull tel 0191 243 7250 bull fax 0191 227 4713 bull llittleunnacuk

Nico McDonald bull Design Agenda bull tel 07973 377897 bull fax 07976 650257 bull nicodesign-agendaorguk

Tom McEwan bull Napier University bull tel 0131 455 2793 bull fax 0131 455 2727 bull tmcewannapieracuk

Barbara McManus bull University of Central Lancashire bull tel 01772 893288 bull fax 01772 892913bmcmanusuclanacuk

Dianne Murray bull tel 0208 943 3784 bull fax 0208 943 3377 bull diannesoicityacuk

Amir M Naghsh bull Sheffield Hallam University bull tel 0114 225 3195 bull ANaghshshuacuk

Dale Richards bull QinetiQ Ltd FST bull tel 01252 393896 bull fax 01252 392720 bull drichardsqinetiqcom

Anxo Cejeiro Roibaacutes bull University of Brighton bull tel 01273 642458 bull fax 01273 642405acroibasbtonacuk

Fausto J Sainz Salces bull Liverpool John Moores University bull tel 0151 231 2082 bull fax 0151207 4594cmsfsainlivjmacuk

Andy Smith bull Thames Valley University bull tel 01753 697565 bull fax 01753 697750 bull andysmithtvuacuk

Colin Venters bull University of Manchester bull tel 0161 275 1384 bull cventersncessacuk

Robert Ward bull rdwardhudacuk

Peter Wild bull University of Bath bull tel 07779 330 554 bull fax 01225 386131 bull peterjwildgmailcom

Adrian Williamson bull Graham Technology plc bull tel 0141 533 4000 bull AdrianWilliamsongtnetcom

William Wong bull Middlesex University bull tel 0208 411 5000 bull fax 0208 411 5215 bull wwongmdxacuk

KEYBold entries indicate members of the Chairs and Officers GroupSR student representative

Editor Interacting with ComputersDianne Murray

Interfaces magazineEditor Laura CowenBooks Editor Sandra CairncrossMyPhd Editor Martha HauseProfile Editor Alan DixProduction Editor Fiona Dix

Relevant URLsBritish HCI Group wwwbcs-hciorgukUsabilityNews wwwusabilitynewscomHCI2005 wwwhci2005org

BCS ContactsSue Tueton (Membership) hcibcsorguk+44(0) 1793 417416

The British Computer Society1 Sanford Street Swindon SN1 1HJ UKTel +44(0) 1793 417417Fax +44(0) 1793 480270Email hcibcsorguk

  • Interfaces 65
    • View from the Membership Chair
    • Editorial
    • Deflections You canrsquot burst seams if no-one will wear the clothes
    • Ambient technologies
    • The brain and the web A quick backup in case of accidents
    • Past present and a virtual future Treating phobias with exposure therapy
    • My PhD Social Networks in e-Learning
    • Memorability and security of passwords
    • Experiencing design Tools of the trade
    • RAE response
    • Aspects of HCI2005
    • HCI2005
      • A PhD studentrsquos reflection
      • The Fringe
        • Scotland overrun with micehellip
        • Weapons of Maths Construction
          • HCI and the Older Population workshop (two views)
          • The Purple Press
            • Interfaces Reviews
            • British HCI Group committee members

8 Interfaces 65 bull Winter 2005

Exposure therapy is considered to be the treatment of choice tocure specific phobias a condition that affects approximately10 of US population at some point in their life (DSM-IV1994) However only 15 of suffers seek this treatment whenit is administered in vivo (in a real-life situation) This articledescribes a history of exposure therapy as well as the intro-duction of virtual reality as the new medium of an old tech-nique Short and long-term efficacy results are described alongwith limitations of the two mediums

What is a phobiaDSM-IV states that the lsquoessential feature of a Specific Phobia ismarked and persistent fear of clearly discernible circumscribedobjects or situationsrsquo (p 405) These fears can take the form ofan aversion to animals types of environments blood injuryand injections or certain situations eg flying the results ofwhich can lead to anxiety attacks and avoidance of the fearedstimulus It is estimated that approximately 10ndash113 of citi-zens in the US develop a specific phobia at some point in theirlife (Magee Eaton Wittchen McGonale amp Kessler 1996 DSM-IV 1994)

Is there a treatmentThe most widely researched and proven treatment of a spe-cific phobia is exposure therapy (Marks 1987 Ost 1989) Theprocess involves repeated progressive exposure to an anxietyproducing stimulus until the patient is able to stand next to oreven touch the feared object for example a person who isafraid of spiders would be placed at the opposite end of a roomto a caged spider and instructed to move closer in stages

Even though the patients are treated in vivo exposuretherapy has been shown to work for many phobia types in-cluding claustrophobia (Speltz amp Bernstein 1979) spider pho-bia (Miltenberger Wright amp Fuqua 1986) and agoraphobia(Hafner amp Ross 1983) The procedure can last for a period ofdays weeks or even months but has also shown success whenphobic patients receive as little as one three-hour exposuresession (Ost 1996) In fact Ost (1996) found in a one-yearfollow up study that 70 to 90 of patients still showedlsquoclinically significant improvementrsquo (p 713)

Despite the success of in vivo exposure therapy less than15 of all sufferers request treatment (Argas Sylvester ampOliveau 1969 Magee et al 1996) But why is this when thesuccess rate is so high One possible explanation is that pa-tients may be too afraid of their feared object or environmentto contemplate being exposed to it in reality 25 of patientswho start in vivo exposure therapy drop out of the treatmentfor the above reason (Marks 1992)

Second there is an issue of confidentiality Patients withacrophobia or claustrophobia when treated in vivo have to beexposed to public environments where people can see thembeing treated Thirdly the cost of in vivo exposure can beexpensive Attempting to cure a fear of flying in vivo can accu-mulate many costs and problems for the therapist HodgesRothbaum Watson Kessler amp Opdyke (1996) detailed howgetting to an airport renting a jet and supervising the therapycan be an expensive time-consuming task

Virtual reality a new medium for an oldtechniqueVirtual reality (VR) is not a new technology it was first devel-oped by Sutherland (1968) who showed how three-dimen-sional images could be presented through a head mounteddevice However due to the previously high costs it is onlywithin the last decade that VR has been widely availableWhen applied to exposure therapy the only aspect that changesfrom in vivo is that patients lsquoexperiencersquo their dreaded stimulithrough a VR system

According to Emmelkamp et al (2002) there are many ad-vantages to using VR that solve the problems associated withexposure in vivo For certain phobias (eg fear of flying) theone-off cost of buying a VR system is cheaper than physicallytaking each patient to the airport and arranging the flight Italso addresses the problems of confidentiality and patient drop-out because they are treated in a virtual world where theobjects and locations arenrsquot real

This however is the first hurdle that virtual reality expo-sure therapy (VRET) needs to overcome If a patient knowsthat the objects in their feared environment are not real butvirtual they should be able to encounter them without anyanxiety making the whole process obsolete Only if VR pro-duces responses in the patient can it be considered a viabletechnique to treat phobias

Can VR elicit responses in the patientIf VR is to be used as a treatment for phobias then it must beable to elicit a response from phobic patients Botella et al(1998) report the findings of a case study involving a 43-year-old female with severe claustrophobia The patient receivedeight 45-minute sessions of VRET during which she was askedto report her anxiety level every five minutes using the Subjec-tive Units of Discomfort Scalersquo (SUDS see Wolpe 1969) Ahigh rating on this scale in the first session demonstrated thepatientrsquos adverse reaction to the virtual environment (VE)which persisted till the sixth session Similar case study find-ings have been reported by Carlin Hoffman amp Weghorst (1997)and Wald amp Taylor (2000)

The finding that patients are subjectively affected by VR isan important one but do they also produce physiological re-sponses to the medium For VRET to be assessed objectivelyphysiological data is vital Jang et al (2002) found that even fornon-phobic patients being placed in stressful virtual environ-ments (VEs) can cause changes in skin resistance skin tem-perature and heart rate In a similar study Meehan InskoWhitton amp Brooks (2002) used traumatic VEs to assess thephysiological measures of presence (the sense of actually be-ing in the virtual world) They were able to show that theabove measures can be used as lsquoreliable valid multi-levelsensitive and objective measures of presencersquo for VEs (p 650)It can therefore be assumed that exposure therapy using VR isplausible

Is VRET effectiveNevertheless just because VR can produce both subjective andobjective responses doesnrsquot guarantee it will be an effective

Past present and a virtual futureTreating phobias with exposure therapy

9Interfaces 65 bull Winter 2005

treatment Several case studies including the ones mentionedabove have attempted to prove that it does Botella et al (1998)showed that VRET was sufficient to reduce their patientrsquosclaustrophobia Carlin et al (1997) did the same with spiderphobia in 3 weeks single cases of acrophobia and fears ofdriving and flying have also been treated using the technique(Rothbaum et al 1995 Wald amp Taylor 2000 North amp North1997 respectively) In all cases after treatment patientsrsquo anxi-ety to their feared stimulus had reduced to within normalnon-phobic levels

Garcia-Palacios et al (2002) attempted to add weight tothese findings by employing an experimental design whichincluded a waiting list control group Twenty-three spider-phobic participants were assigned to either the VRET condi-tion or placed on a waiting list (control condition) Participantscompleted several measures both before and after treatmentincluding a fear of spiders questionnaire and a behaviouralavoidance test (BAT) No differences were found between thetwo conditions for pre-treatment scores however 83 of par-ticipants in the treatment condition showed clinically signifi-cant improvement after VRET None of the waiting list condi-tion achieved the same feat

Hoffman Garcia-Palacios Carlin amp Botella (2003) also foundthat VRET significantly improved participantsrsquo fears of spideron both subjective and objective measures as well as beingmore effective than a waiting list condition Similar resultshave been shown in participants suffering from acrophobia(Emmelkamp et al 2002 Krijn Emmelkamp Biemond Wildede Ligny Schuemie amp van der Mast 2004)

In terms of the long-term benefits several studies havereported the effects of treatment persisting for up to 6 months(Botella et al 1998 Emmelkamp et al 2002 Krijn et al 2004)Botella Osma Garcia-Palacios Quero amp Banos (2004) furtheredthese findings showing that the effects of VRET for fear offlying remained after one year The most conclusive resulthowever came from Weiderhold amp Weiderhold (2003) whoshowed that 100 of patients in one VR condition and 80 inanother had still not relapsed after 3 years Only 10 in theimaginary exposure therapy (where patients simply have toimagine that feared object) showed the same

Virtual reality vs in vivo exposure therapyThese results empirically support the efficacy of VRET butalmost identical findings have been shown using in vivo expo-sure (eg Speltz amp Bernstein 1979 Hafner amp Ross 1983) Bothare able to treat specific phobias to a very high standard withthe results persisting for many years although in the case ofVRET more research is required to support and strengthen thisclaim

In terms of their effects it appears the two techniques areequally matched However the willingness of people to at-tempt in vivo exposure is very low only 15 in fact (ArgasSylvester amp Oliveau 1969 Magee et al 1996) Garcia-PalaciosHoffman Kwong Tsai amp Botella (2001) assessed which of thetwo procedures participants with a fear of spiders preferredWhen asked to choose between multi-sessions of either in vivoor VR exposure therapy a resounding 81 chose VR Even

when the participants were given the choice between a singlesession in vivo and multi-sessions with VR they again chosethe VR option (89)

These results show that people are more willing to undergoexposure therapy when VR in used as opposed to in vivoexposure indicating that VRET could be the successor for invivo exposure VRET solves the problems associated with lsquotra-ditionalrsquo exposure therapy has just as high success rates andis preferred by the people that need it most phobic patients

However it would be wrong to end this article withoutreporting a few of the problems faced by VRET Primarily VRcan have secondary effects If the images shown to the patientduring VRET donrsquot match their movements there can be visuo-motor aftereffects that cause disorientation uncoordinatedmovements or dizziness (Anstis 1995 Durgin amp Pelah 19981999) Even the smallest of disparities between the two canlead to these effects and when this is combined with theamount of time patients are immersed in a virtual world theaftereffects can accumulate (Jackson 2004)

Secondly the cost of VR is still relatively high putting thetechnology out of reach of the therapists who could make useof it Nonetheless recent research has shown that VR run usinga standalone desktop PC can be as effective as more expensivesystems in treating phobias (Krijn et al 2004)

Conclusions and the futureExposure therapy is considered to be the lsquogolden standardrsquo forthe treatment of phobias yet only 15 of patients are treatedVR over the last few years has been shown to be just aseffective in the treatment of phobias It also appears to havesolved the issues of confidentiality and is preferred to in vivoexposure It isnrsquot however without its own problems Thecriticisms listed above in theory are only temporary As tech-nology advances VR will become more immersive and realleading to scenarios that are indistinguishable from the actualworld this in turn should reduce the reported aftereffects

The future of VRET is bright Recent research has shownhow the inclusion of a real object into the virtual world eg atoy spider for patients to touch or a railing to hold on to canincrease the level of immersion and facilitate treatmentHoffman Garcia-Palacios Carlin Furness amp Botella (2003)showed that coupling real and virtual objects leads to betterprogress than when there was no real object Slater Usoh ampSteed (1995) discussed the influence of walking in a virtualworld concluding that the immersion or presence rating of asystem increases if the patient is allowed to walk through theVE

Over the next few decades the prevalence of VRET is set toincrease As more research supports the already impressiveresults found to date and the progression of technology contin-ues VRET should go from strength to strength

ReferencesAmerican Psychiatric Association (1994) Diagnostic and Statistical Manual of

Mental Disorders (4th ed) Washington DC American PsychiatricAssociation

Chris Jackson

10 Interfaces 65 bull Winter 2005

Anstis S M (1995) Aftereffects from jogging Experimental Brain Research 103476ndash478

Argas S Sylvester D amp Oliveau D (1969) The epidemiology of commonfears and phobia Comprehensive Psychiatry 10 151ndash156

Botella C Banos R M Perpina C Villa H Alcaniz M amp Rey M (1998)Virtual reality treatment of claustrophobia a case report Behaviour Researchand Therapy 36 239ndash246

Botella C Osma J Garcia-Palacios A Quero S amp Banos R M (2004)Treatment of flying phobia using virtual reality Data from a 1-year follow-up using a multiple baseline design Clinical Psychology amp Psychotherapy 11311ndash323

Carlin A S Hoffman H G amp Weghorst S (1997) Virtual reality and tactileaugmentation in the treatment of spider phobia a case report BehaviourResearch and Therapy 35 153ndash158

Durgin F H amp Pelah A (1998) The role of optic flow in visuo-motorrecalibration during running Journal of Physiology 506 111P

Durgin F H amp Pelah A (1999) Visuomotor adaptation without visionExperimental Brain Research 127 12ndash18

Emmelkamp P M G Krijn M Hulsbosch AM de Vries S Schuemie M Jamp van der Mast C A P G (2002) Virtual reality treatment versus exposurein vivo a comparative evaluation in acrophobia Behaviour Research ampTherapy 40 509ndash516

Garcia-Palacios A Hoffman H G Kwong See S Tsai A amp Botella-ArbonaC (2001) Redefining therapeutic success with VR exposure therapyCyberPsychology and Behavior 4 341ndash348

Garcia-Palacios A Hoffman H G Carlin A Furness T A amp Botella-Arbona C (2003) Virtual reality in the treatment of spider phobia Acontrolled study Behaviour Research and Therapy 40 983ndash993

Hafner R J amp Ross M W (1983) Predicting the outcome of behaviour therapyfor agoraphobia Behaviour Research and Therapy 21(4) 375ndash382

Hoffman H G Garcia-Palacios A Carlin A Furness T A amp Botella-Arbona C (2003) Interfaces that heal Coupling real and virtual objects totreat spider phobia International Journal of Humanndashcomputer Interaction 16(2)283ndash300

Hodges L F Rothbaum B O Watson B Kessler G D amp Opdyke D (1996)Virtually conquering fear of flying IEEE Computer Graphics and Applications16 42ndash49

Jackson C (2004) Visuo-motor aftereffect as a function of adaptation durationand speed (Unpublished dissertation)

Jang D P Kim I Y Nam S W Wiederhold B K Wiederhold M D ampKim S I (2002) Analysis of physiological response to two virtualenvironments Driving and flying stimulation CyberPsychology amp Behavior5(1) 11ndash18

Krijn M Emmelkamp PM Biemond R de Wilde de Ligny C SchuemieMJ van der Mast CA (2004) Treatment of acrophobia in virtual realitythe role of immersion and presence Behaviour Research Therapy 42(2) 229ndash239

Magee W J Eaton W W Wittchen H U McGonagle K A Kessler R C(1987) Agoraphobia simple phobia and social phobia in the NationalComorbidity Survey Archives of General Psychiatry 53 159ndash168

Marks I M (1987) Fear phobias and rituals Panic anxiety and their disordersNew York Oxford University Press

Marks I M (1992) Tratamiento de exposision en la agoraphobia y el panico InEcheburua E (ed) Advances en el tratamiento psicologico de los tratornos deansiedad Madrid Piramide

Meehan M Insko B Whitton M Brookes F (2002) Physiological measuresof presence in stressful virtual environments SIGGRAPH 2002 ConferenceProceedings 645ndash652

Miltenberger R G Wright K M amp Fuqua R W (1986) Graduated in vivoexposure with a severe spider phobic Scandinavian Journal of BehaviourTherapy 15(2) 71ndash76

North M M amp North S M (1997) Virtual environments psychotherapy a casestudy of fear of flying disorder Presence Teleoperators amp Virtual Environ-ments 5(4)

Ost L G (1989) One-session treatment for specific phobias Behaviour Researchamp Therapy 27 1ndash7

Ost L G (1996) One-session group treatment for spider phobia BehaviourResearch and Therapy 34 707ndash715

Rothbaum B O Hodges L F Kooper R Opdyke D Williford J S ampNorth M (1995) Virtual reality graded exposure therapy treatment of aacrophobia- A case report Behavior Therapy 26(3) 547ndash554

Slater M Usoh M amp Steed A (1995) Taking Steps The influence of awalking technique on presence in virtual reality ACM Transactions onComputer-Human Interaction 2(3) 201ndash219

Speltz M L amp Bernstein D A (1979) The use of participant modelling forclaustrophobia Journal of Behavior Therapy and Experimental Psychiatry 10(3)251ndash255

Sutherland I (1968) A head-mounted three dimensional display FCCC 33757ndash764

Wald J amp Taylor S (2000) Efficacy of virtual reality exposure therapy to treatdriving phobia a case report Journal of Behavior Therapy and ExperimentalPsychiatry 31(3ndash4) 249ndash257

Weiderhold B K amp Weiderhold M D (2003) Three-year follow up for virtualreality exposure for fear of flying CyberPsychology amp Behavior 6(4) 441ndash445

Wolpe J (1969) The practice of behavior therapy New York Pergamon

Chris JacksonLancaster Universityjackson_27hotmailcom

Chris studied BSc Psychology at theUniversity of York before going on tocomplete an MRes in the Design amp Evalua-tion of Advanced Interactive Systems atLancaster University His research interestsincluded topics from NeuropsychologyPsychopharmocology and HCI Hersquoscurrently applying for research positionswithin universities to learn new skills and

broaden his knowledge with the intention of beginning a PhDwithin the next 3 years

Call for Papers

The First Joint BCSIFIPICSHCI Educatorsrsquo Workshop

HCIEd2006-1 inventivityTeaching theory design and innovation

in HCI

Limerick Ireland23ndash24 March 2006

Workshop to discuss and explore methods and best practice forhelping our students learn about and apply inventive thinkingwhen designing systems visualisations and interaction for humanuse

Important dates

Paper submission Friday 13 January 2006Notification of acceptance Friday 17 February 2006

Final papers due Friday 3 March 2006

httpwwwidculiehcieducators06

11Interfaces 65 bull Winter 2005

Being from the island of Cyprus I have relied on the Internetfor many years to get my outside information During mystudies for a Bachelorrsquos degree I took several e-Learning courseswhich triggered my interest in HCI Design in e-Learning Fur-thermore I am an amateur musician and enjoy the audio as-pect in these environments

The initial stages of my PhD focused on Computer-AssistedLanguage Learning (CALL) Websites The most important as-pect from the data collected and analyzed in these stages wasthe importance of Computer-Mediated Communication (CMC)in e-Learning websites Thus my focus shifted to CMC in e-Learning

The study dealt with issues surrounding social interactionin online learning environments After carrying out a literaturereview on CMC and online social communities I have studiedand evaluated a number of frameworks and models that areused to assess CMC in e-Learning environments Aspects andattributes of CMC that were studied include content cogni-tion social networks discourse and interaction A gap wasidentified in the available methods for assessing the evolutionof social networks in e-Learning environments Hence I havedeveloped FESNeL a Framework for assessing the Evolutionof Social Networks in e-Learning

The FESNeL framework has been developed to allow e-educators and online course instructorsmaintainers to per-form in-depth analyses of the communication patterns of thestudents on their e-Learning courses and to follow their courseprogression FESNeL assesses the social network of the stu-dents over the duration of the course mapping out the changesand evolution of these social structures over time It is usefulfor monitoring the networks and keeping track of their changeswhile investigating how specific course amendments interfacedesign participation in computer-mediated communicationandor conversation topics positively or negatively influencethe dynamics of the online community

When using this framework to assess their e-Learning com-munity e-educators are able to predict how certain actions willaffect their network and can incorporate various methodolo-gies to alter the state of their network FESNeL is a unifiedframework compiled of both qualitative and quantitative meth-ods The four components of FESNeL are

bull Attitudes Towards Thinking and LearningSurvey (ATTLS)

bull Social Network Analysis (SNA)

bull Topic Relation Analysis (TRA)

bull Log Analysis

ATTLSThe ATTLS is used to assess the quality of discourse within acourse by measuring the extent to which a person is a lsquoCon-nected Knowerrsquo (CK) or a lsquoSeparate Knowerrsquo (SK) Differencesin SK and CK scores produce different behaviours during anactual episode of learning and result in different reactions tothat session People with higher CK scores tend to find learn-ing more enjoyable and are often more cooperative congenial

and more willing to build on the ideas of others while thosewith higher SK scores tend to take a more critical and argu-mentative stance to learning Separate knowers look for whatis wrong with other peoplersquos ideas whereas connected knowerslook for why other peoplersquos ideas make sense or how theymight be right since they try to look at things from the otherpersonrsquos point of view and try to understand it rather thanevaluate it

SNASNA is the mapping and measuring of relationships and flowsbetween people groups organizations computers or otherinformationknowledge processing entities It provides both avisual and a mathematical analysis of human relationshipsSNA is used to visualize communicationrelationships be-tween the students study the factors which influence themdraw out implications of the relational data and make recom-mendations to improve communication within the social net-work of students

TRAThe TRA model is a content analysis tool Content analysis isan approach to understanding the processes that participantsengage in as they input messages The tool assists us in under-standing the messages and communication between the learn-ers and how important the discussed topics are for the learn-ers to remain and complete the online course

Log AnalysisLog files are used to track the usersrsquo interactions with thecomputer system they are using Using logs we examine theareas of the website that the students visited the frequency oftheir visits and their patterns of navigation Logs are alsotime-stamped so they can be used to calculate how long a userspends on a particular task or how long a user has lingered in acertain part of the website By carrying out log analysis weinvestigate the studentsrsquo course attendance CMC contributionand course progression retention and advancement

Furthermore the proposed unified framework is currentlybeing applied to a characteristic case study of a CALL courseLarge amounts of data from a course with 55000 students isbeing collected to be analysed and the results will allow forsuggestions for future research The proposed unified frame-work will assist in answering questions like what causes stu-dent retention in online courses and how this can be improvedthrough the interface of the e-Learning course and the use ofCMC applications The final aim of this study is the generaliza-tion of FESNeL so that it is applicable to a wide range of e-Learning courses

Andrew Laghos

My PhDSocial Networks in e-Learning

Andrew LaghosCentre for HCI DesignCity University LondonwwwLaghoscomDr847soicityacuk

12 Interfaces 65 bull Winter 2005

People ndash and their passwords ndash are often seen as the weakest link in any secure system There is a basic conflict in that a passwordought to be easy to remember but at the same time hard to guess There is an assumption that the hardest password to crack is onewhich is composed entirely randomly but that is also likely to be the hardest to remember The main objective of a small experimentwe recently carried out was to verify if that is truly the case and to get some indication of what is the best kind of password

The experiment was carried out via the web and compared the kinds of password shown in Table 1 Memorability of thepasswords was measured by getting people to attempt to recall them after one week Security strength of the passwords wasmeasured by submitting them to a password-cracking program and seeing how long it took to crack them ndash if at all

People were invited to visit a website set up for the experiment (including through an appeal in Interfaces 62) They registered bygiving their email address and then were randomly assigned to one of the above password classes For Classes 1 to 3 they weregiven a password for Classes 3 and 4 they had to choose one themselves In all cases they were asked not to write down theirpassword but to attempt to remember it

Participants then received emails one day later and one week later asking them to return to the website They would then re-enter their password or register the fact that they had forgotten it The purpose of returning after one day was to give theparticipants some practice with their password Therefore if they did not remember it at this stage they were told it again Thus itwas only the results of their second return to the website after a week that was used as a measure of memorability

Strength was measured by setting up a Unix password file using 173 of the passwords and then running the public-domainpassword cracking software John the Ripper (httpwwwopenwallcomjohn) on that file As passwords were cracked the timetaken was recorded

Some passwords were cracked immediately (effectively in less than one second) The last password was successfully cracked at151822 on 20th February 2005 (69 days 22 hours and 2 seconds or 6040802 seconds from the start of the experiment) The softwarewas left running until 095122 on 9th March 2005 At that point 27 passwords had been cracked and it was assumed that no furtherones would be

ResultsThe password website went live in December 2004 Up to 24th March 2005 a total of 246 passwords were collected Thememorability and strength of the password classes are summarised in Figure 1 (overleaf)

DiscussionWe are in the process of writing more detailed publications regarding this experiment ndash and related work we are undertaking

Among other things there is clearly scope to discuss the appropriateness of the methods and the applicability of the resultsHowever we can already draw some useful results As expected random passwords are most secure none of them was crackedHowever it is also not surprising that they were also the hardest to remember a memorability rate of 25 does not seem of anypractical use

Guided Choice was the next most secure class with a high degree of memorability (81) This suggests that the conventionaladvice given to users is appropriate Interestingly though the memorability of these was lower than that for Free Choice (85) sothat there is a price to be paid for security Nonsense passwords are quite secure ndash but with a memorability of only 55 they are notlikely to be practically useful Concatenated Pairs are generated by a number of systems such as some websites but our data

Memorability and security of passwordsAlistair DN Edwards amp Helen Petrie

Class Description Examples

1 Random The eight characters of the password were automatically chosen entirely at random ap4AEppoundp djs843nd

tocamp201

2 Nonsense Letters were randomly chosen ndash but in alternating pairs of vowels and consonants mejadoro gitekabathereby creating non-words that are to some extent pronounceable bekumufi

3 Concatenated Pairs This algorithm constructs a password by concatenating two four-letter words rungself fastlacebanebong

4 Free Choice The user was allowed to choose any 8-character password they wanted

5 Guided Choice This was as in (4) except that the user was given advice on the choice of a goodpassword

Table 1 Password classes tested In order to make the measurement of strength fair all passwords had to be exactly 8 characters long

13Interfaces 65 bull Winter 2005

Alistair D N Edwards amp Helen PetrieDepartment of Computer ScienceUniversity of YorkHeslingtonYorkYO10 5DDalistaircsyorkacuk helenpetriecsyorkacuk

suggest that they are not very secure However they are quite memorable (75) This suggests that they may be appropriate forapplications in which the consequences of violation are not likely to be severe ndash which are also likely to be systems that are not worththe hackerrsquos attention

Figure 1 Summary of results Memorability refers to the percentage of the passwords of the given class that users were able to correctly re-enterafter one week Strength refers to the percentage of passwords that were not cracked Notice that none of the Random passwords was crackedand hence its Strength is 100

Engage in producing exciting papers about interactionEngage with each other and the conference themesEngage and be engaged in a stimulating and exciting conference in Londonrsquos East End

Engage is the 20th BCS HCI Group conference in co-operation with ACMTo find out more about these themes and submissions and taking part go to

11ndash15 September 2006Queen Mary University of London

Enthralling experiences bull Interfaces in the wildConnecting with others bull Mind body and spirit

Interactions for me bull At the periphery

wwwhci2006org

The themes to engage with are

14 Interfaces 65 bull Winter 2005

Sometimes yoursquoll hear people say ldquoIrsquom no good with toolsrdquoDonrsquot believe them Watch they use tools to cook and eattheir meals clean their teeth unlock the door to their houseand so forth all with unremarkable virtuosity Tools are morethan just hammers and screwdrivers and saws Rather toolssurround us in our everyday lives and we have evolved to bevery good at using them

Well-designed tools can be a joy to use When the act ofusing a tool breaks down however it can give us insight intowhat makes tools usable in the first place

ldquoMy dad once owned a pair of pliers that always gaveme a problem when I used them Every time I tried togrip something to tighten it up they clamped down onmy fingers I eventually learned to watch my fingerswhen I used them but I still remember the pinch marksthey leftrdquo

ldquo[In putting together a bookcase] there was so manydifferent types of screws and bolts of different sizes(some were metric and others were American sizes)that you had to have five different wrenches andscrewdrivers to get the job donerdquo

Tools work best when they are designed for the physicalcapabilities of their user (they are most commonly held in thehand) when they are well suited to the task that they areapplied to (tools mediate interaction with other objects) andwhen they are ready at hand in a well-organised workenvironment More basically good tools help people reachtheir goals by making incremental changes directly on visibleobjects In their application tools often act as amplifiers ofsome ability but tools can also help people constrain objects(eg with clamps) gain information about objects (eg usinga magnifying glass) or mark objects according to need (egusing a carpenterrsquos or seamstressrsquos pencil)

Some of what we know about the use of tools can help usbuild more effective software (or hardware) systems Tangi-ble user interfaces and handheld devices offer the most directpossibilities for mimicking tools in the real world Forexample the IO brush produced in Hiroshi Ishiirsquos lab takesthe form of a large artistrsquos paintbrush (httpwebmedia

mitedu~kimikoiobrush ) A tiny camera embedded in thetip of the brush can pick up color and texture from anysurface that the brush is touched to Using the brush theartist can transfer information from the physical environmentonto an interactive canvas painting in a natural way

Graphical user interfaces based on tool metaphors take aless literal approach The best-known work along these linesis the idea of ldquolocal toolsrdquo developed by Ben Bederson andcolleagues as part of the KidPad project (httpwwwcsumd

eduhcilpad++papersuist-96-localtools )Local tools are an alternative to the modal behavior of tool

palettes In a drawing application users can pick up a pen oran eraser use it and drop it in a convenient place for lateruse More than one copy of a tool can exist at the same timesupporting collaboration

Children as young as four can use local tools to drawpictures Work in my own group has pushed this ideafurther to explore the range of physical metaphors for

software interaction again in a drawing environment(httpwwwcscncsuedufacultystamantaffordanceshtml )For example a ruler in our HabilisDraw system can act as astraight edge for freehand drawing and can also be usedwhen picked up to push drawn objects into alignment atarbitrary angles Other physical analogs aside from pens andrulers include pushpins to constrain movement compassesinkwells and magnifying lenses

An important question is how the benefits of tool-basedinteraction for drawing might transfer to tasks with a lessobvious physical interpretation This requires a bit ofthought but some abstract properties of tools can provideguidance For example most tools in the real world mustcome in contact with an object to have an effect on it Thismeans that the effect of a tool is generally localised

To see how this notion of lsquoeffect localityrsquo might improve asoftware interface consider a Find and Replace dialog in aword processor Suppose I want to change every occurrenceof lsquoimagersquo to lsquoiconrsquo in a document A global replacement maygive unexpected changes such as lsquoiconryrsquo from lsquoimageryrsquo (orthe less likely lsquopilgriconrsquo from lsquopilgrimagersquo) If I add spacesbefore and after lsquoimagersquo to fix this then I will miss forms thatinclude punctuation such as lsquoimagersquo

The safest route is to walk through all the matches anddecide whether to change each one in context This has itsown difficulties however with each successive matchappearing at an unpredictable place on the screen andsometimes even with the dialog box moving to avoid obscur-ing matched strings

An improved Find and Replace dialog might exploit effectlocality by gathering all matches to a string in the same placeand letting the user refine the search criteria directly applythe replace option to specific matches or de-select somematches and then perform the replacement to the remainderautomatically This is just a brief example given to suggestfurther possibilities who wouldnrsquot like software to work aseasily and transparently as a hammer or saw

Further reading Chris Baber has recently published anexcellent book that reviews tool use from a human factorsperspective called Cognition and Tool Use Forms of Engage-ment in Human and Animal Use of Tools

Experiencing designTools of the trade Robert St Amant

Robert St Amanthttpwwwncsuedu~stamant

Robert St Amant is an associateprofessor in the computer sciencedepartment at North Carolina StateUniversity currently on sabbaticalfrom January 2005 throughDecember 2005 at the InformationSciences Institute University ofSouthern California The work inhis lab is a blend of humanndashcomputer interaction and artificialintelligence with an emphasis onplanning concepts Hersquos interestedin building intelligent tools to helpusers with complex tasks

15Interfaces 65 bull Winter 2005

Key pointsThe nature of HCI research is essentially interdisciplinary and the research carried out by participants in the field has a number ofdifferent outlets depending on the primary focus and impact of the work done Research applicable to a particular user group ordomain may be best disseminated through non-traditional HCI routes Therefore it is important that the panel recognise that HCIwork will appear in diverse outlets and that work published outside mainstream Computer Science (eg in design psychology orsocial sciences literatures) can have equal value to that published within Computer Science We would expect such work to be cross-referred to other panels as appropriate while recognising that the cross-disciplinary nature of the work may also make it difficultfor other panels to assess objectively

We would like to emphasise that the interdisciplinary nature of the field means that combining approaches and synthesisingnew material from a variety of fields is an integral and important aspect of HCI research and that significant advances can beachieved in an interdisciplinary way which are holistically more significant than each individual progression within one particularfield

The UOA Descriptor refers to ldquohellipusing methods drawn principally but not exclusively from the disciplines of mathematicsscience and engineeringrdquo We would like to confirm that HCI might appropriately be drawing methods from psychology sociologydesign and other such fields as well

ldquoThe sub-panel may for example examine in detail outputs that are published in outlets with which they are unfamiliar andthose which contain interdisciplinary researchrdquo We recognize and indeed welcome the fact that the panel will call upon theappropriate expertise as necessary in order to assess the value of contributions with which it may be unfamiliar However we wouldask the panel to ensure that HCI research is in no way disadvantaged by being more intensely scrutinized than other subject areaswithin the Unit of Assessment

We confirm the panelrsquos view that no one form of outlet is more appropriate than another and in particular would want toemphasise that the value of rigorously reviewed conference material may well be of more significant impact than journal materialsgiven the more responsive nature of conferences and the fast-moving nature of the field and that many HCI researchers understandthis and take advantage of this For some conferences in HCI (eg CHI HCI Interact) acceptance rates are around15ndash25 less than many journals It is also true that there are other conferences in the field for which this is not true There are manyreasons for conference publication a key one for HCI researchers is the wide exposure to and feedback from an internationalinterdisciplinary audience which is often of particular value in this domain in improving work

It is important to recognise that case studies and exemplars as well as prototype solutions to explore problems are important inour work and these are particularly difficult to assess though we note that the panel is looking for ldquorelevance to usersrdquo ldquopractice-based researchrdquo and ldquodirect engagement with usersrdquo so we have confidence that this style of work will be accounted for

For HCI the notion of a research group is less clear-cut than for other disciplines Our lsquogroupsrsquo tend to be across disciplines andoften across Universities ndash it is these that give support and coherence to researchers and we should find a way to recognise andidentify this in the RAE return ndash perhaps by identifying collaborations with other individuals and organisations to form part of theappraisal of the connectedness and support that an individual receives

RAE response

The Research Assessment Exercise assesses the quality of UK research and is used by the four UK higher education funding bodies(Higher Education Funding Council for Wales Higher Education Funding Council for England Scottish Higher Education Funding Counciland the Department for Employment and Learning) when distributing block grant funding to universities Block grant funding is the publicmoney given to universities for research it is independent of the grants that are given for specific projects from Research Councilscharities and European Union and government departments

The main assessment for RAE 2008 will take place in a couple of years but in July this year a consultation opened on the RAE 2008draft criteria and working methods so that UK higher education institutions subject associations and other stakeholders could submittheir views

In September Russell Beale the Chair of the British HCI Group prepared the Groups response which is printed here in full As Russellnotes The group was able to put in a coherent response to the consultation exercise which would not have been possible without thesupport and contributions from many members ndash many thanks to them all for their input big or small These activities are important toensure that HCI is effectively represented at a national level and properly supported by government funding

For more information see wwwhefceacukresearch and wwwraeacuk

Russell Beale

Russell BealeOn behalf of theBCS Humanndashcomputer Interaction Special Interest Group

16 Interfaces 65 bull Winter 2005

Aspects of HCI2005

Tom kicks off HCI2005

The conference dinner at the Caledonian Hotel

Alistair Sutcliffe gives his keynote inthe Lindsay Stewart lecture theatre

Too early for inhabitants ofthe Haymarket residences

The Ceilidh

Ted Nelson keynotespeaker

Doctoral Consortium

Conference awards

Commercial Uses ofEye-tracking workshop

A bar somewhere in Edinburgh

Edinburgh Festival fireworks

With all-nightlicencing youhave to gosomewhere

17Interfaces 65 bull Winter 2005

Since returning from my first HCI conference at NapierUniversity I wanted to share my thoughts about the wholeexperience from a PhD studentrsquos perspective My mainparticipation in the conference was as a member of theDoctoral Consortium which took place with all other work-shops and tutorials on the Monday and Tuesday The Con-sortium presented a great opportunity for all membersinvolved to meet and socialise with other students of HCI aswell as offering the chance to get some feedback on our workin a friendly and welcoming environment I would like tothank Ann Blandford Paul Curzon and Shailey Minocha fororganising an informative and stimulating experience

The main conference took place on the WednesdayThursday and Friday with Mary Czerwinski of MicrosoftResearch kicking off proceedings after the initial openingceremonies The main lecture hall had a unique and modernfeel to it which provided an ideal setting for the keynote (andother) speakers Prior to the conference starting I wasparticularly looking forward to hearing the presentations ofthe keynote speakers and so attended Maryrsquos talk with muchanticipation I wasnrsquot disappointed ndash Mary touched on someof the fascinating research that is currently going on atMicrosoft including the use of large displays brain-compu-ter interfaces and some new models for manipulatingwindows

After the initial keynote on Wednesday morning I wentalong to a session on trust and emotion and followed that byattending a session on awareness Breaks between sessionsprovided a good opportunity to meet with others and discussthe work presented in each of the sessions Facilities at thevenue were also very good making it easy to check emailwhen any spare moments presented themselves

The highlight of the whole conference for me was thekeynote by Ted Nelson in the late afternoon of WednesdayThis was the first time that I have heard Ted speak and Ifound his talk to be inspiring and motivating His question-ing of the very way in which we currently interact withcomputers was intriguing and thought-provoking As withany good presentation I came away from Tedrsquos keynote witha number of different ideas thoughts and questions tocontemplate further

The conference dinner on Wednesday evening was at theCaledonian Hotel where the food and service were excellentThe night concluded by visiting a few local bars and thenheading back to the halls of residence in Haymarket All inall a very enjoyable and productive day

After a late night I was up for an early start on Thursdaymorning and headed off to the conference venue from thehalls of residence The bus journey took about 15 minutes andafter some breakfast (and numerous cups of coffee) I mademy way to the first keynote of Industry Day This keynotewas by Ashley Friedlein CEO of E-Consultancycom whogave an enlightening talk on the importance of usability ine-commerce

Following Ashleyrsquos talk (and more coffee) I went to asession on searching and particularly enjoyed one of thepresentations on digital books and how they could be

designed to fulfil the social and emotional needs that realbooks often do After this session I decided to go to TedNelsonrsquos tutorial on ZigZigreg ndash the software engine he hadintroduced the previous day Attendees of the tutorial weregiven an opportunity to test-drive a prototype of ZigZag byinstalling it onto their laptops and having a play under Tedrsquosinstruction We were also allowed to take the prototype homewith us to play around with further at a later date

At end of the day Jackie Lee-Joe from Orange gave herkeynote about the branding experience at Orange LikeAshleyrsquos keynote earlier in the day I found it interesting toconsider usability from a different perspective and wassurprised by the attention to detail and amount of effort thatgoes into branding at Orange

After Jackiersquos keynote a few of us went off to the receptionfor new British HCI members where free wine was on offeralong with informal discussions about the British HCI GroupFollowing this many of us set off for the Hub and a CeilidhThis proved to be hugely entertaining and was great fun tosee people enthusiastically taking to the dance floor to struttheir stuff Again the night was concluded by visiting a fewbars and returning to the halls of residence in the early hoursof Friday morning

Unfortunately I had to miss the events taking place onFriday as I had an early flight leaving Edinburgh at 830amHowever the early start and waiting around at the airportgave me an opportunity to reflect on my experience at theconference I think feeling more like of a member of the HCIcommunity was perhaps the main thing I took away from theconference It can often feel quite isolating completing a PhDin HCI but meeting other students of HCI as well as moreestablished researchers was helpful as I was able to discussmy work (and the work of others) with people who have acommon interest in how we interact with computers

In summary I found the conference to be a fantasticexperience I thought the conference was well organised andthere were a variety of different themes that were coveredAttending the conference has given me a fresh burst of muchneeded enthusiasm inspiration and motivation going intomy second year I would like to take this opportunity tothank the British HCI Group for funding the whole experi-ence for Doctoral Consortium students ndash itrsquos heartening toknow that the group places such high importance on newresearchers entering the field I look forward to meetingeveryone again next year

HCI2005A PhD studentrsquos reflection Chris Creed

Chris CreedSchool of Computer ScienceUniversity of BirminghamBirmingham B15 2TTcpccsbhamacuk

18 Interfaces 65 bull Winter 2005

Well computer mice at least I brought my Mac Powerbookand my two USB mice to HCI2005 in Edinburgh and showedwhat powerful little creatures mice are Attaching two USBmice to any standard computer is very telling ndash the mice fightfor the cursor because only a single input stream is registeredby the OS However with my symPut driver which workson Mac OS X and Linux each mouse is given its own inputstream and peace reigns in the mouse world

What can you do with two separate input streams Thefour degrees of freedom in spatial input can be mappedasymmetrically such that the mouse controlled by thedominant hand does all the hard work and the mousecontrolled by the non-dominant hand plays a supportingrole This type of interaction follows Yves Guiardrsquos KinematicChain model [1] and is certainly useful for tasks that arenaturally asymmetric

My research focuses on tasks that are symmetric where thetwo hands play equal roles in the interaction I have devel-oped symDraw a 2-D vector drawing program in whichshapes are drawn using the two cursors to stretch the shapeout Shapes can be steered across the screen by grabbingopposite corners and this allows the shape to be simultane-ously rotated translated and scaled similar to Kurtenbach etalrsquos two-handed stretchies technique [2] In symDraw splinecurves are drawn with one hand but local editing is per-formed symmetrically with the two hands controlling theends of a tangent to a point on the curve

Irsquove also been working withIan Bell to develop symTone asymmetric photographic manipu-lation program In symTone atone reproduction curve can bemanipulated symmetrically withtwo cursors This allows fast andeasy exploration of the domainspace in which input tones aremapped through the curvefunction to determine the outputtones of the adjusted image

Irsquom currently working on adual cursor prototype window

manager called Duo Imagine resizing and moving anapplication window by grabbing opposite corners of thewindow with two cursors and simply stretching the cursorsout until the window is in the appropriate position and is thedesired size This single fluid motion can replace the two-step process of moving the window by dragging the title barand resizing the window by dragging on an edge or cornerThis example is just one of many ways that two cursors andtwo mice can be useful in a general computing environmentNo need to call in the Pied Piper here

References[1] Yves Guiard Asymmetric division of labour in human skilled bimanual

action The kinematic chain as a model Journal of Motor Behaviourpp 486ndash517 1987

[2] Gordon Kurtenbach George Fitzmaurice Thomas Baudel and Bill BuxtonThe design of a GUI paradigm based on tablets two-hands and transpar-ency In CHIrsquo97 Proceedings 1997

Scotland overrun with micehellipHCI2005 The Fringe

Celine Latulipe

symDraw object manipulation

Spline manipulation

symTone

Duo

Celine Latulipe is a doctoral candidate in theComputer Graphics Lab at the University ofWaterloo She is studying two-handedinteraction and focuses her work on usingstandard devices two cursors and symmet-ric interaction techniques In addition to herdoctoral research Celine is the mother oftwo small children and is also very involvedin trying to recruit more young women tostudy computer science She expects todefend her thesis in 2006

19Interfaces 65 bull Winter 2005

Mathematics is boring Like many people at primary school Ireally sucked at mathematics and maths seemed to suck meArithmetic and sums didnrsquot interest me and I wasnrsquot verygood at them It was only when I was doing GCSEs that Ibegan to enjoy it Numbers disappeared to be replaced withletters and I even enjoyed the ideas and principles behindthe numbers

Now Irsquove come full-circle Irsquove left school been to univer-sity and started developing a new calculator

My calculator started life as my university Masters projectto design a calculator that didnrsquot require learning or teachingMaybe I was ambitious but I wanted to build a calculatorthat was as intuitive to use as paper is Magic paper that isThe calculator I built behaves as much like paper as possiblebut with magic added it recognises your handwriting as youwrite and you can write naturally using ordinary mathemati-cal notation So it really works like paper then the magichappens when this writing is morphed into neat typesetequations which while remaining editable as anything elseare filled in with the correct answers Overall this allowsusers not to worry about either the calculatorrsquos ability or theirown They just use it like a piece of paper and can correct itwhen it goes wrong

What I didnrsquot expect from this idea was how excitingpeople would find it people actually enjoy writing sums andseeing them magically transformed before their eyes As aprofessor of mathematics said hersquod seen plenty of people cryover sums before but hersquod never seen people laugh andsmile

The calculator makes more sense when you see it workinginteractively for this brief article yoursquoll have to make dowith a series of static screen shots

The screen shots of course only show the screen not howyou interact with it Nor do static screen shots give any senseof the experience or the unique feel of using it

We use a tablet or a touch screen so it is very easy In factitrsquos a bit like the fancy user interface in Minority Report whenJohn Anderton (played by Tom Cruise) plays around on thebig glass screen

ldquoIrsquove never seen anything thatrsquos brought a smile to my facewhile doing addition but this has For that reason alone Iwant onerdquo ndash An artist

The initial responses I got and more formal HCI evalua-

tion confirmed it worked surprisingly well Users reallyenjoyed using it and actually got more accurate results whenusing it than with the ordinary commercial handheld calcula-tors they were familiar with

Earlier this year we demonstrated an improved version ofthe calculator at the Royal Society Summer Science Exhibitionto over 4000 people We managed to get formal feedbackfrom 436 people Over 90 enjoyed using it ndash rating it topfrom the five choices we gave them

Its surprising ease of use and fun has ndash we think ndashopened up entirely new ways of interacting with mathemat-ics It would have been an eye opener for me at school andmany of our subjects particularly those still doing GCSEthemselves have expressed the same thought The calculatorallows users to play with mathematics to try things out andto learn and see the underlying process One high schoolteacher said ldquoI like the way it sets everything out clearly youcan see how it got the answerrdquo

Hopefully all this will fit into the HCI PhD I am nowdoing We hope the calculator will have great opportunitiesfor use in learning and teaching and also in everyday calcula-tion tasks And hopefully the principles and ideas behind itcan be extended to other applications

ReferencesThimbleby W Thimbleby H (2005) A novel gesture-based calculator and its

design principles In HCI2005 Proceedings Volume 2

For more information please visit httpcsswanseaacukcalculatorsYou can also download the calculator from there It is written in Javaand should run on almost any computer but note that it works bestwith tablets touchscreens or interactive whiteboards rather thanmice

HCI2005 The FringeWeapons of Maths Construction Will Thimbleby

1 Write anywhere2 Changes automatically

recognised and solved3 Grab and move parts of a

sum4 The new sum rearranged

and solved

Will Thimblebywillthimblebynet

I am a PhD student at Swansea Univer-sity researching generative principles foruser interfaces I work there with HaroldThimbleby And yes that is my Dad I ama second generation HCIer so I guess hehas had some influence I dont think Iever consciously decided to enter HCIBut I love creating and making thingsbetter and HCI today is one of the mostwide reaching best ways to do that

20 Interfaces 65 bull Winter 2005

Frank It is very reassuring to know that there is a movementto consider lsquoComputers and the Older Generationrsquo

There was a very good and extensive presentation byProfessor Alan Newell stressing the need for designers toproduce computers with the older user in mind

There was an interactive lsquoDesign Workshoprsquo in which allparticipated followed by an assessment and investigation ofthe resulting designs presented with ease of use and suitabil-ity being paramount being for the use of all groups This wasquite enlightening and highlighted the pressure on lsquoDesignrsquoto cover all aspects of the product

Anna The keynote by Alan Newell examined the differentways we have of thinking about design for older people hecompared the lsquoinclusive designrsquo approach which sees designbeing extended to include groups like older and disabledpeople and an alternative approach which starts from aconsideration of these groups Designing with older ordisabled people in mind he argued produces technologyuseful for everyone ndash and often produces radical new solu-tions that would not otherwise occur for example the cassettetape recorder which was initially produced in England fortalking-books for the blind (Newell and Gregor 1997)

This was followed by a design workshop in which fivegroups separately designed paper prototypes of accessiblenavigation aids two groups were enhanced by the inclusionof older volunteers who took an active part in the designdiscussions When the designs were complete they werepublicly evaluated with Alan Newell acting as an evaluator

The designs were all interesting and carefully consideredand the evaluations were illuminating (and often veryfunny)

HCI and the Older Population workshop (two views)HCI2005

The ageing population and a recognition of the utility oftechnology means there is an increasing interest indesigning with older people in mind whether thisinvolves designing for all or producing specific items oftechnology to support older people The HCI and theOlder Population workshop at HCI2005 was intended toprovide a forum for those working in the area and toencourage others to consider this user group This wasthe latest of a series of such workshops at BCS HCIstarting in 2002 (Brewster and Zajicek 2002)

A standard element in our workshops is a talk fromand the attendance of members of the Dundee UserPanel a group of older volunteers While we can discussdesign issues ad nauseam the most effective way ofcommunicating the barriers that older adults encounterto technology use is to hear it from the users themselves

This report on the workshop was written by AnnaDickinson (University of Dundee) who co-organised theworkshop and Francis Allen one of the members of theUser Panel

21Interfaces 65 bull Winter 2005

Frank After lunch two representatives of the older genera-tion gave an individual talk on how computers appeared tothem again stressing design inclusion

The resulting discussion concentrated again on thelsquodesignrsquo aspects and the awareness to allow for the needs ofthe older generation as forecasts emphasise a greater increasein the older group

A generalisation of the one day workshop was that it didclearly stress the need for design application to the oldergroup but there was little to report on action as to what is tobe implemented

Anna The talks by Isobel Lindsay and Wilf Lakie were reallyeffective in underlining the frustration that novice users havewith complicated computer systems Part of Wilfrsquos talkinvolved reading out the following

Computers are still a mystery to me as myindustrial experience was wholly mechanicalengineering with only elementary electrics I dofind the computer to be a frustrating and confus-ing tool as there are always two three or moreways of achieving a function this I find to besuperfluoushellip Having just upgraded to a newunit with the XP operating program I understandthat XP refers to lsquoexperiencersquo my personal view isthat the program should be named the Exagger-ated Programme Personally it means I have tolearn a whole new set of rules in order to obtaineven the most basic function and there exists awhole conglomeration of new operating tools andmenus that mean nothing to me

The (too short) discussion which followed focused onsome of the questions that this area consistently brings upwhat are the characteristics of lsquoolder peoplersquo Is designing forthis group different from designing for the population ingeneral What can inclusive design do for us

Frankrsquos conclusions Designers have a great difficulty inproducing something for a group of people who had alifetime of contact only with mechanical objects I onlyexperienced electricity in electric motors lighting andtorches Note There was no electric light in the house until Iwas aged about six No telephone not even a radio The firstradio in the house was a lsquoOne valversquo that I built from a designsheet with parts supplied by an enthusiast (I was then agedseventeeneighteen)

I would like design people to stop designing units moresuitable for their own use and to design a unit more suitablefor general use by all classes of computer ability

What I have in mind is a unit that has all the bells andwhistles of the latest application covering all the latestinnovations that the design people can produce BUT thesame unit has the ability to be used by all computer users Tome this could be achieved by what is in common use in thegames field that is a keypad would select the LEVEL atwhich the unit would operate If this was available then

Anna Dickinson amp Francis Allen

anyone could use the unit at the level selected by themselvesand would be able to progress to higher levels in the sameway as they do in games by practice and increased abilityThe technology appears to be there so why not use it

Annarsquos conclusions One issue that consistently resurfaces isthe difficulty of communicating effectively with older usersabout computers and the potential for design changes Whilethose researchers who attended the workshop seemed tolearn a great deal from the presentations given by membersof the User Panel and from their involvement in the designexercises (and at Dundee we have been learning from themsince the beginning of the UTOPIA project in 2001) there wasan important and unforeseen effect on those members of theUser Panel who contributed Attendance at the workshopand especially involvement in the design exercises demon-strated for them some of the difficulties and challenges facingdesigners The result has been that instead of asking ldquoWhycanrsquot you make computers that workrdquo the questions becomeldquoHave you thought of trying thisrdquo Such sophisticatedinvolvement from our target users is a very positive step forall of usS Brewster and M Zajicek (2002) A New Research Agenda for Older Adults

Workshop BCS-HCI London UKA F Newell and P Gregor (1997) Human computer interfaces for people with

disabilities Handbook of Human Computer Interaction (1997) pp813ndash824

Call for Papers

IWSAWC 2006

6th International Workshop onSmart Appliances and Wearable Computing

In conjunction with ICDCS 2006

July 4 2006 Lisboa Portugal

Submission deadline January 15 2006

httpubicomplancsacukworkshopsiwsawc2006

Call for Papers

1st International Workshop on Physicality

6ndash7 February 2006 Lancaster UK

This multidisciplinary workshop will bring together researcherswho are interested in the way that physicality of digitalartefacts influences their use or in the way that digitalityinforms our understanding of the physical Through invitedtalks short research presentations and group discussion wewill discuss views on the fundamental nature of physicality andhow this relates to design in areas such as ubiquitous andtangible computing virtual reality and digital arts

submission deadline for position papers 10 January 2006

httpwwwphysicalityorg

22 Interfaces 65 bull Winter 2005

Toilet Trauma

Oh but whatrsquos a girl to do whenshe arrives at the university hallsof residence at 11pm to findtherersquos no toilet paper and thelsquo24hrrsquo Student Volunteers areslightly off-pace and annoyed atbeing disturbed

Without going into too finer detailI soon discovered that Irsquod notbrought any tissues either Ac-cording to the commandments leftin each room (eg ldquothou shalt notpark in residentsrsquo parking spacesrdquoand ldquothou shalt empty the bin andstrip the linen before leaving thyguest room on Fridayrdquo) eachroom has one supply of toilet rolland after that has been thor-oughly consumed ldquoreplacementswill need to be supplied byguestsrdquo

Well with a little ingenuity Ipulled through fortunately Ibrought enough knickers that Idonrsquot need to wear todayrsquos againuntil Friday And happily when Iregistered this morning my(rather trendy) delegate bagcontained enough scrap paperthat I should be able to managetill the end of the week withoutgiving in and supplying my own

toilet roll Hah

The Purple Pixiexx

Bathroom Bother

On the other hand I appear tohave been supplied with compli-mentary bottles of shampooconditioner and shower gel allnicely laid out on my loan-towelsndash like some fancy joint To behonest Irsquod rather have a comfybed without the plastic tartanmattress (whatrsquos that about)and a bedside light thank youvery much

Being a girl I brought my ownshampoo anyway

This morning though clutching

said shampoo I opted to bravethe slightly mouldy shower (AuntyMildew wouldrsquove been proudGrsquorest her soul) In the nobletradition of the Dastardly DandyDan (PP 2004) I turned on theshower and was flung across theroom by the force (small lsquofrsquo)

Water hellip water hellip everywhere

Still enough about the facilities hellipwell therersquos never enough aboutthe facilitieshellipbut wersquoll leave them

alone for now hellip

LoveThe Purple Pixiex

The Blue Genie

Irsquove just been speaking to my palthe Blue Genie He actually got toEdinburgh early on Sunday butspent the majority of the after-noon confined to his room(shudder) awaiting the arrivalof the Emergency Joiner It seemsthe lock on his door was brokenso he couldnrsquot actually lock hisdoor

So he didnrsquot have much choicebut to hang around until theEmergency Joiner turned uptwiddled his tools tutted a fewtimes and fixed the lock Appar-ently his thingummy was tooshort for the whatsit

At least he has a lock Thatrsquos all I

have to say on the matter

ThePPxx

The Shower Persona

Good morning Irsquom your showerlooking forward to freshening up

No thatrsquos not me thatrsquos the fanDidnrsquot switch it on Well getdressed get out and switch it onthen Building regulations aboutunventilated toilets Never heardof them

This morning Irsquove a really cleancubi hellip WAHAY HERE WE GOWATER WATER WATER I LUVVITSEE ME GO EVEN DANrsquoS NOTSEEN THIS KIND OF PRESSURESINCE THAT AGGRESSIVE QUES-TIONING AT SUNDERLAND BLOWTHAT SHOWER CURTAIN AWAYONTO THE FLOOR THANK THEDAY THEY POINTED ME STRAIGHTOUT THE CUBICLE DOOR ANDTHEN FITTED A CURTAIN IN-STEAD OF DOORS YO JUST SEEHOW FAST THE FLOOR FILLS UP IGO ALL THE WAY TO ELEV hellip ohspoilsport

Ok so a dribble shower then Yessir certainly sir Thank you sirsee you tomorrow sir

I just hope the next one puts theirtowel on the rail so that I can give

it a good blast hellip

Shower 72

How to survive conferenceweek in student halls

1 Sleep when you can if youcanrsquot sleep on your plastic mat-tress which creaks every timeyou move find a quiet cornerduring tea breaks or just slip intothe back row of an especially dullpresentation

2 Take your own pillow you canuse it to (a) bolster the suppliedpillow (b) replace the suppliedpillow (c) get comfortable when

Edited Lowlights from the Seedy Underbelly of HCI2005

The Purple Press

23Interfaces 65 bull Winter 2005

napping during the day (see Tip1)

3 Slip the supplied towel betweenthe plastic mattress and sheet to(a) provide some kind of padding(b) reduce the level of creaking(c) avoid waking up in a pool ofyour own sweat

4 Or alternatively sleep on topof the duvet and use your coat asa cover

5 Ignore all of the above andbook into the Travel Inn acrossthe road That way you can ignoreTips 1ndash4 yoursquoll get taps thatyou can actually turn off showersthat donrsquot flood the bathroomtowel rails that break your fallwhen you slip in River Napier (iebathroom floor) and donrsquot contrib-ute to it and door locks that canresist more than your novicepickpocketing-with-a-paper-clip

skills

e-bsorbed

A bus commute to the conferenceeach morning is a drag unless you

can find something more enjoy-able to do at the same time

Entertaining myself by flickingthrough the proceedings yester-day a paper about tools forleasure reading caught my eye Itwas fascinating ndash talking aboutthings like the importance ofmobility for books and e-booksthe social life of print books andthe emotional attachment peoplehave to them

Just after Irsquod read the bit aboutprint books often becominginvisible with the userrsquos attentionbeing completely taken by thecontent of the reading experienceI looked up hellip and realised Irsquodmissed my stop

Napier was long behind us hellipwhich is really neat an interac-tive research paper that gives youthe actual experience itrsquos discuss-ing Is there a name for thisphenomena and does anyonehave other examples hellip or do

these things only happen to me

PC

Conference Fringe

It seems to me that the less effortthat goes into organising some-thing the more fun it is

This is not to rubbish the work ofmy pal the Blue Genie who ranthe Fringe What I mean is thatthere was no review processinvolved in selecting the partici-pants in the Fringe

Basically if you had an idea or aninteractive experience you wantedto demonstrate to the rest of theconference you could just set upyour laptop and away you went

I was really rather impressed withthe exhibits Clearly so were theother delegates that stuck aroundto see because the presenterswere talking constantly to peopleuntil it was all wrapped up atabout 7pm

If you didnrsquot stick around to seethe Fringe shame on you

The exhibits included theThimbleby Tworsquos funky calculatorCanadian Chickrsquos two-handedmouse(smice) and a means ofgathering data on how peoplelsquoskinrsquo their applications and tools

Disclaimer

The views expressed in The PurplePress are not those of the authors oranyone else and are not to be re-peated in front of anyone who couldtake offence although of course noone can take offence because thecharacters described in The PurplePress could not possibly exist in realor virtual life or death Does thatcover everything

Architectural ungreatness

Whoever dreamt up the design ofthe Lindsay Stewart LectureTheatre Whatrsquos the first rule ofauditorium design Donrsquot light thespeaker from behind So whatdoes LSLT do It has a bloodygreat window right behind wherethe speaker stands

A feeble attempt has been madeat some point to block the lightwith blinds that generate a head-ache-inducing moire effect forthose in the audience an overalleffect demonstrated by Mary Cduring her otherwise excellent

keynote presentation

So the question is should we doaway with the whole peer reviewprocess for HCI2006 in LondonAfterall itrsquos tedious and time-consuming for all involved Whynot instead just have anyonewho fancies coming to the confer-ence turn up with their laptop todemo their projects

I think it could work hellip

Purple Pixie

24 Interfaces 65 bull Winter 2005

Welcome to Interfaces Reviews Thanks to Sandra Cairncross for doing a great job as the last editor I have now been given the batonand perhaps unfortunately for you this means you get three reviews by me in this issue This is a short-term measure and will soon beremedied I have a willing cohort of reviewers and some great books to discover Interfaces Reviews will feature a themed set of books ineach edition In the coming year the reviewers will be bringing you their views on books on novel interfaces information architecture andgames as well as some lsquoheavy stuffrsquo I will also be getting the latest news on up and coming HCI books so if you are publishing writing orhave seen a great book let me know These are my contact details

John KnightDirector of User-LabBirmingham Institute of Art and DesignGosta GreenB4 7DX0121 331 7868JohnKnightuceacuk

The three reviews in this edition cover my interests in art design and technology Tangential to HCI perhaps but it is interesting how each ofthese subjects tackles the humanndashcomputer interface in terms of aesthetics utility and ethics

John KnightJohnknightuceacuk

This book comes from the same stableas Patrick Jordanrsquos Pleasurable ProductsOther publications in the series includeJordanrsquos Introduction to Usability andHuman Factors in Product Design withWilliam Green With this pedigree thisnew volume is unlikely to disappointand it doesnrsquot It looks and feelstrustworthy and complete

The book has three parts The firstdescribes the practice of HumanFactors The second offers a compen-dium of methods The last part looks atprofessional issues and applications Itis clearly aimed at practitioners andcould be a single point of referenceIndeed the introduction suggests thatits writing came from the lack of sucha work It is aimed at the designdisciplines and will have relevance toeveryone from architects to softwareengineers For the more lsquodesignerlyrsquo itmay be a bit dry and there are fewillustrations However designers ofany flavour would be well advised toread it

The book begins by looking at thebarriers to the take up of technologyand the problems with designingproducts and user interfaces HumanFactors is proposed as a remedy to

these problems and a way of improv-ing the user experience The focus ispretty much on traditional ergonomicconcerns These include comfortperformance reliability and physi-ological and cognitive fit Applicationscentre on systems and especially thosepertaining to activity and work

Readers are taken through thehistory of human factors design andthis is contextualised by a processcycle that dovetails with businessneeds and the product lifecycleIndeed despite looking academic thecontent is firmly aimed at business andmaking products more useful andusable Given the ergonomics focus itis understandable that the first sectiontackles human abilities memory andphysiology and the influence of theexternal environment Motivation andproblem solving are also consideredand are firmly rooted in a cognitiveperspective

Given the practitioner focus it isunusual (but refreshing) to get somedeeper stuff Thus Nemeth slips inMontaigne and the nature of sensualexperience This is done in an accessi-ble and businesslike manner ChapterFour looks at products and innovationThis chapter provides an overview ofprocess that integrates ideation and theproduct lifecycle within a typical user-centred design framework Again thebook usefully links to business needsand widens the focus of Human

Factors to encompass new productdevelopment

Chapter Five takes an overview ofthe discipline and maps out its appli-cation in industry The first sectionspave the way for the main contentFocusing on methods this part willprobably be of most interest to practi-tioners In just under two hundredpages Nemeth covers 36 methodsThese are organised under six sectionsThe first concerns analytical methodsNext design guidance is dealt withEvaluation methods are then de-scribed followed by a useful chapteron surveys interviews and question-naires The final chapters concernusability assessment and controlledstudies

Each method is described in termsof what it does The necessary prepara-tion work is outlined including thematerials equipment and environmentthat are needed In addition easy tofollow procedures and methods foranalysing results are provided Shortexamples are given and the methodsare also usefully cross-referenced Thefinal section of the book considers thebusiness side of human factorsBeginning with the cost benefitsuseful organisational issues are alsoexamined Finally Nemeth looks atcommunications and the book con-cludes with case studies from a widerange of projects

This is a useful practitionerrsquos bookit is clearly grounded in industry

Interfaces Reviews

Human Factors Methods for DesignMaking Systems Human-CentredChristopher P NemethCRC Press 2004396 pages hardback illustrated bampwISBN 0-4152-9798-2CRC Price $9995 (about pound5700)

25Interfaces 65 bull Winter 2005

This book offers an insight into a newand dynamic community of softwareartists The book comes from theRead_Me festival that took place inAarhus last year The festival had twosections a conference and interactiveexhibition lsquocamprsquo As well as a bookthe organisers have an accompanyingwebsite at Runmeorg The site curatesthe artworks online while Read_Meoffers theoretical and practical dia-logue offline

From neither the art nor strictlyinteractive arts community Runmehas come together through informalgroups and networks Indeed theyhave stronger links to the hackercommunity than to the establishmentof Ars Electronica This means they areoften critical of the elitism of thegallery and museum culture(Andersen and Pold p 14) They arepragmatic practitioner based and(thankfully) leave the more esotericquestions about AI and consciousnessto the art establishment

Many of the twenty articles tacklesoftware formalism vs softwareculturism This debate central to thecommunity concerns whether inter-vention should focus on the material(software) or culture Intervention isan appropriate term as most contribu-tors see their work in explicitlypolitical terms Formalism concen-trates on artistic uses of code Software

culturalism on the other hand reflectsthe world of software and critiquestools such as Google and WindowsHere political intervention concernsreflecting the hidden values andqualities of the technology A thirdstrand bridges both and concernsperformativity and there is a healthydiversity of thought and actionbetween the two poles

The best theoretical papers are byArns Cox et al Johannson andLillemose Inke Arnsrsquo article comparessoftware art to generative art Thelatter is defined by Galanter as rsquoany arthellip where the artist uses a system hellipwhich is set into motion with somedegree of autonomy contributing to orresulting in a completed work of artrsquo(p 178) Troels Degn Johansson looksat the crisis of art as a parallel to one insoftware art Like most contributors heis critical of the interactive arts estab-lishment and Margot Lovejoy Indeedhe condemns her focus on art whichlsquois only marginally interested inexperiments at the level of programcodersquo hellip and is only interested in lsquowhatis tactile audible and visiblersquo (p 155)

Jacob Lillemose contemplatesFlorian Cramerrsquos distinction betweentwo kinds of software art Firstly thelsquoliterary and mathematical aesthetics offormal qualities of programming andgenerative codersquo hellip and secondly thelsquoconceptual and discursive involve-ment with software culturersquo (p 154)He argues that software art lsquois oftentreated as a digitally updated versionof the conceptual art that emerged inthe mid 60srsquo (p 138) rather than aqualitatively new discipline

Certain kinds of technology crop upin a number of chapters The predict-ably unpredictable functionality ofGoogle and Open Source are clearfavourites as opposed to the logicaland the corporate There are also anumber of artists that are referencedregularly These include John Cageand Sol Le Witt both for theirperformativity and immaterialism

As well as works being on show atRunmeorg the book also summarisesthirty two software art projects Theworks include Douwe OsingarsquoslsquoGoogle Talkrsquo (p 392) that generates

poetry from an initial keyword PeterLuiningrsquos (p 354) lsquoWindowrsquo is literallythat a transparent window thatcaricatures the graphical user interfaceversion because you can see through itIn similar ways many of the lsquosoftwareculturersquo works are witty and selfreferential including a thank you toJakob Nielsen

From the more formalist wingBoris Kopeinigrsquos TMP (p 370) is aseemingly random array of numbersthat fill the screen and change throughsome hidden functionality There arealso some good works that bridge thevideo and computer arts such as AmyAlexanderrsquos lsquoExtreme Whitespacersquo (p362) Performativity is also addressedwith live coding where laptops areused in live performances (Cox et al p170)

This book is testament to a new anddynamic community that has a uniquetake on art and software It will beinteresting to see how the communitymatures and begins to influencesoftware culture and art On the downside there is sometimes little concernfor the audience reception of the workOccasionally it seems as though thecommunity is the audience and thepractitioners are happy with this Thissituation however is untenable if theirinterventions are to a have widerimpact on art software and society

Edited by John Knight

practice with an eye on currentresearch and pertinent philosophicalgroundwork At nearly four hundredpages it is comprehensive without anypadding The core of the book is itsunderstandable descriptions ofmethods These provide valuableprofessional guidance and makeHuman Factors Methods for DesignMaking Systems Human-Centred aninvaluable reference work

Read_Me Software Art and CulturesOlga Goriunova and Alexei Shulgin[eds]Digital Aesthetics Research CentreUniversity of Aarhus 2004397 pages paperback illustrated bampwISBN 8-7988-4404-0University of Aarhus price pound2200

This is a flawless book that will beprovocative to anyone interested intechnology design and society Thebook starts by asking the questionwhat is a network The answer iscommonsense networks compriselsquonodes ties and flowsrsquo (p 26) Theauthor then brings together a numberof politicaltheoretical strands includ-ing globalisation post-Fordism theinformation society post-industrialismand post-modernism These he arguesare the precursors of the networksociety but the present is more than

The Network Society (Key Concepts)Darin BarneyPolity Press 2004198 pages paperback bampwISBN 0-7456-2669-6Polity Press price pound1499

26 Interfaces 65 bull Winter 2005

the sum of the past Drawing on thework of Manuel Castells in The Rise ofThe Network Society Barney points tothe unique qualities of the age (pp 25ndash34)

In Castellsrsquos formulationldquothe network society hellip ismade up of networks ofproduction power andexperience which con-struct a culture ofvirtuality in the globalflows that transcend timeand spacerdquo (Castells 1998370)

Well indeed and Castells loomslarge in the book and especially hisassertion that society is increasinglylsquoinformationalrsquo (p 28) and lsquoglobalisedrsquo(p 28) This means that power andconflict emanate from access to thenetwork (p 30) and creates a tensionbetween lsquoplacelessnessrsquo (p 31) andpeoplersquos need for lsquorootednessrsquo Lastlyhuman activity is expanded acrossborders and time zones in the networksociety These are all useful pointers towhere things are going and what wecould be designing

The first section looks at networktechnology Here Barney departs fromCastells and critiques instrumentalistsubstantivist and social constructivisttheories of technology and offers alsquocomposite viewrsquo (p 42) This approachsees technology as neither entirelydeterministic nor neutral but insteadmutable in the hands of humanagency

Barney considers the essence ofnetwork technology and notes how itembeds lsquoinstrumental rationalityrsquowithin seemingly neutral tools He alsopoints out some of the positive aspectsof networks in facilitating two-waycommunication localisation and lsquothereconstitution of local identity inter-ests and powerrsquo (p 47) In addition asopen systems networks provide anarena for contesting values andopportunities unavailable in the past

Network technology is alsocontextualised with issues in designsituation and use The author looks toAndrew Feenberg Langdon Winner(p 49) and Lawrence Lessig (p 51)These thinkers make similar points toHarvey Molotch and in essence theysuggest that design fixes value andaffordances for its users Converselyvalue and affordances are not solely

within the province of the designerDesign is constrained and influencedby external agencies These influencesare wide and encompass everythingfrom the law to methods of produc-tion Winner offers a well knownexample of how design can fix apolitical value through creatingconstraints and affordances for users

New Yorkrsquos Long Island highwayoverpasses were lsquodeliberately designedby Robert Moses so as to be too low toallow passage beneath them by publicbuses This design decision was also apolitical decision and the technicalarrangement it put in place was also apolitical arrangement hellip low over-passes effectively denied poor peopleand racial minorities hellip access to thepublic park and beachesrsquo (p 50)

The character of network technol-ogy is then described in terms oflsquotimendashspace compressionrsquo (p 61) andlsquodeterritorialisationrsquo (p 62) In effectthis means increasingly scattered andinterlinked methods of communica-tion production and consumptionacross time and distance Emblematicof the network society is the Internetand the author notes that lsquonever hasthere been a mass communicationsystem that seems so little contained orconstrained by territorial expansersquo (p62) Finally decentralisation andcontrol as well as interactivity andcustomisation are considered asunique features of the technology

The interpretative focus of thechapter is perhaps the bookrsquos onlyweakness By giving more weight tothe influence of digital networks onconsumption Barney could havebrought the issue much more alive Forexample in the rise of AmazoneBaytrade text messaging and even cheapair travel the matrix of human andtechnological networks is tangiblypresent

The next section concerns thenetwork economy This takes ineverything from enterprise and workto the changing nature of propertyThe history begins with the formula-tion of an information economy in the1960s and the liberalisation of thetelecommunications sector in the UKand US This materialist approach isrewarding Barney shows how politi-cal economic and technologicalexpediency has produced fundamentalchange for better and worse

The last two chapters concernpolitics and identity Both are influ-enced by a collapse of legitimacy of theold increasing fragmentation and newnetworks This is brought into thecontext of the rise of globalisation andthe changing role of enterprise and thestate The lsquostatersquos apparent crisis ofsovereigntyrsquo (p 114) is the authorargues a result of deterritorialisationalthough he surveys alternativeinterpretations of the geo-politicalmap

The network society is both spurand brake on political involvementand the author is ambivalent whetherthe changes it brings about are good orbad He notes the rise of new(transnational) opposition movementsat the same time as the hegemony ofthe old (national) media Thesedevelopments are contained within alsquonew politicsrsquo that is highly networkedand symbolic The author also suggeststhat identity is an increasingly impor-tant question in the face of thedelegitimising of organisations Thechapter begins with a quote fromCastells (p 145)

ldquoIn a world of global flowsof wealth power andimages the search foridentity collective orindividual ascribed orconstructed becomes thefundamental source ofsocial meaning hellip Identityis becoming the main andsometimes the only sourceof meaning in a historicalperiod characterized bywidespread destructuringof organisations helliprdquo(Castells 19963)

Drawing on the work of SherryTurkle the mutability of identity isdiscussed and the chapter concludesby looking at community AvoidingCastellsrsquos positive reading of thesituation the author is more concernedabout whether the network society isreal or is just a useful focus for under-standing the world we live in (p 181)We might broaden that focus to thinkabout how the network society influ-ences the way we design and theproducts and services we help tocreate

John KnightJohnknightuceacuk

27Interfaces 40 bull Autumn1999C

onta

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m a

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orm

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ety

1 Sa

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reet

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indo

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(Tel

+44

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793

4174

17)

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ries

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ut m

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so b

e e-

mai

led

to

hci

bcs

org

uk

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tish

HC

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roup

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pplic

atio

n F

orm

200

4ndash20

05 P

leas

e pr

int o

r ty

pew

ww

bcs

-hci

org

uk

Interfaces is published quarterly by the British HCI Group copy 2005 The British HCI Group (unless indicated otherwise) The opinions expressed represent thepersonal views of the authors and are not the official views of their companies nor of the British HCI Group unless specifically stated

Quarter page pound135Half page pound240Full page pound44520 supplement for cover or

inside cover pages

Discounts given to corporate memberseducational institutions and charities

Special rates for job advertisementsLoose inserts pound175 + weight allowance if over

10g

ADVERTISING RATES ndash to advertise contact the editorJob advertising also accepted for UsabilityNewscom at thesame rates as for quarter-page ad in Interfaces Book bothfor a 20 discount Contact Andy Dearden CommunicationsChair British HCI Group0114 225 2916 oramdeardenshuacuk for further details

The British HCI Group is served by Sub-groups comprising representatives from a broad range of academic and industrial centres of HCIinterest The Sub-groups are committed to promoting the education and practice of HCI and to supporting HCI people in industry and academiaFor contact details of the persons in each Sub-group please select from the following

Officers and Sub-groups

CHAIRS AND OFFICERS GROUPChair Russell BealeVice Chair Catriona CampbellEx-Chair Gilbert CocktonTreasurer Ian BenestSecretary Linda LittleCommunications Sub-group ChairAndy DeardenEducation amp Practice Sub-group ChairWilliam WongEvents Sub-group Chair Peter Wild

Anxo Cejeiro RoibasMembership Sub-group ChairAdrian WilliamsonChair of Student RepresentativesCatherine Kenny

Communications Sub-groupChair Andy Dearden

Interfaces magazine editor Laura Cowen

PR amp Marketing Nico McDonaldCatriona Campbell Nick Bryan-KinnsAmir Naghsh (webmaster)

UsabilityNewsProject Director Dave ClarkeEditor Ann Light

Website listserv and online servicesJesmond Allen Gerred Blyth

Research Sub-groupChair Dianne Murray

Alan Dix Dale Richards

Events Sub-groupChair Peter Wild

Conference Planning Fintan Culwin

European ConferenceLiaison amp Planning vacant

HCI2005 Chair Tom McEwan

HCI2004 Chair Janet Finlay

Meetings Officers Colin VentersAnxo Cereijo Roibaacutes

Fausto J Sainz Salces (SR)

Education amp Practice Sub-groupChair William Wong

HCI Accreditation Scheme Jonathan Earthy

Alan Dix Barbara McManus

Membership Sub-groupChair Adrian Williamson

IndiaChina Liaison Andy Smith

Organisational Liaison Dave England

SIGHCHI and IFIP Liaison Gilbert Cockton

BCS Liaison Barbara McManus

Regional Liaison Daniel Cunliffe

British HCI Group committee members (alphabetical listing)

Jesmond Allen bull tel 01179 020301 bull mob 09731 731757 bull jesmondjesmondocouk

Russell Beale bull University of Birmingham bull tel 0121 414 3729 bull fax 0121 414 4281 bull RBealecsbhamacuk

Ian Benest bull University of York bull tel 01904 432736 bull fax 01904 432767 bull ianbenestcsyorkacuk

Gerred Blyth bull Amberlight Ltd bull tel 0870 7399900 bull gerredamber-lightcouk

Nick Bradley bull University of Strathclyde bull tel 0141 548 3524 bull fax 0141 552 5330NickBradleycisstrathacuk

Nick Bryan-Kinns bull Queen Mary University bull tel 020 7882 7845 bull nickbkdcsqmulacuk

Sandra Cairncross bull Napier University bull tel 0131 455 2724 bull SCairncrossnapieracuk

Catriona Campbell bull The Usability Company bull tel 0207 843 6702 bull fax 0207 843 6701catrionatheusabilitycompanycom

Dave Clarke bull Visualize Software Ltd bull tel 07710 481863 bull fax 01543 270409 bull davevisualizeukcom

Gilbert Cockton bull University of Sunderland bull tel 0191 515 3394 bull fax 0191 515 2781GilbertCocktonsunderlandacuk

Laura Cowen bull IBM Hursley bull laurajcowenyahoocouk

Fintan Culwin bull South Bank University bull tel 020 7815 7434 bull fax 020 7815 7499 bull fintansbuacuk

Daniel Cunliffe bull University of Glamorgan bull tel 01443 483694 bull fax 01443 482715 bull djcunlifglamacuk

Andy Dearden bull Sheffield Hallam University bull tel 0114 225 2916 bull fax 0114 225 3161amdeardenshuacuk

Alan Dix bull Lancaster University bull tel 07887 743446 bull fax 01524 510492 bull alanhcibookcom

Jonathan Earthy bull Lloydrsquos Register bull tel 020 7423 1422 bull fax 020 7423 2304 bull jonathanearthylrorg

Dave England bull Liverpool John Moores University bull tel 0151 231 2271 bull fax 0151 207 4594denglandlivjmacuk

Janet Finlay bull Leeds Metropolitan University bull tel 0113 283 2600 (ext 5158) bull fax 0113 283 3182JFinlaylmuacuk

Martha Hause bull mlhausedslpipexcom

Catherine Kenny bull Northumbria University bull tel 0191 243 7244 bull fax 0191 227 4713 bull ckennyunnacuk

Ann Light bull tel 07947 072300 bull fax 020 8241 5677 bull annlcogssusxacuk

Linda Little bull Northumbria University bull tel 0191 243 7250 bull fax 0191 227 4713 bull llittleunnacuk

Nico McDonald bull Design Agenda bull tel 07973 377897 bull fax 07976 650257 bull nicodesign-agendaorguk

Tom McEwan bull Napier University bull tel 0131 455 2793 bull fax 0131 455 2727 bull tmcewannapieracuk

Barbara McManus bull University of Central Lancashire bull tel 01772 893288 bull fax 01772 892913bmcmanusuclanacuk

Dianne Murray bull tel 0208 943 3784 bull fax 0208 943 3377 bull diannesoicityacuk

Amir M Naghsh bull Sheffield Hallam University bull tel 0114 225 3195 bull ANaghshshuacuk

Dale Richards bull QinetiQ Ltd FST bull tel 01252 393896 bull fax 01252 392720 bull drichardsqinetiqcom

Anxo Cejeiro Roibaacutes bull University of Brighton bull tel 01273 642458 bull fax 01273 642405acroibasbtonacuk

Fausto J Sainz Salces bull Liverpool John Moores University bull tel 0151 231 2082 bull fax 0151207 4594cmsfsainlivjmacuk

Andy Smith bull Thames Valley University bull tel 01753 697565 bull fax 01753 697750 bull andysmithtvuacuk

Colin Venters bull University of Manchester bull tel 0161 275 1384 bull cventersncessacuk

Robert Ward bull rdwardhudacuk

Peter Wild bull University of Bath bull tel 07779 330 554 bull fax 01225 386131 bull peterjwildgmailcom

Adrian Williamson bull Graham Technology plc bull tel 0141 533 4000 bull AdrianWilliamsongtnetcom

William Wong bull Middlesex University bull tel 0208 411 5000 bull fax 0208 411 5215 bull wwongmdxacuk

KEYBold entries indicate members of the Chairs and Officers GroupSR student representative

Editor Interacting with ComputersDianne Murray

Interfaces magazineEditor Laura CowenBooks Editor Sandra CairncrossMyPhd Editor Martha HauseProfile Editor Alan DixProduction Editor Fiona Dix

Relevant URLsBritish HCI Group wwwbcs-hciorgukUsabilityNews wwwusabilitynewscomHCI2005 wwwhci2005org

BCS ContactsSue Tueton (Membership) hcibcsorguk+44(0) 1793 417416

The British Computer Society1 Sanford Street Swindon SN1 1HJ UKTel +44(0) 1793 417417Fax +44(0) 1793 480270Email hcibcsorguk

  • Interfaces 65
    • View from the Membership Chair
    • Editorial
    • Deflections You canrsquot burst seams if no-one will wear the clothes
    • Ambient technologies
    • The brain and the web A quick backup in case of accidents
    • Past present and a virtual future Treating phobias with exposure therapy
    • My PhD Social Networks in e-Learning
    • Memorability and security of passwords
    • Experiencing design Tools of the trade
    • RAE response
    • Aspects of HCI2005
    • HCI2005
      • A PhD studentrsquos reflection
      • The Fringe
        • Scotland overrun with micehellip
        • Weapons of Maths Construction
          • HCI and the Older Population workshop (two views)
          • The Purple Press
            • Interfaces Reviews
            • British HCI Group committee members

9Interfaces 65 bull Winter 2005

treatment Several case studies including the ones mentionedabove have attempted to prove that it does Botella et al (1998)showed that VRET was sufficient to reduce their patientrsquosclaustrophobia Carlin et al (1997) did the same with spiderphobia in 3 weeks single cases of acrophobia and fears ofdriving and flying have also been treated using the technique(Rothbaum et al 1995 Wald amp Taylor 2000 North amp North1997 respectively) In all cases after treatment patientsrsquo anxi-ety to their feared stimulus had reduced to within normalnon-phobic levels

Garcia-Palacios et al (2002) attempted to add weight tothese findings by employing an experimental design whichincluded a waiting list control group Twenty-three spider-phobic participants were assigned to either the VRET condi-tion or placed on a waiting list (control condition) Participantscompleted several measures both before and after treatmentincluding a fear of spiders questionnaire and a behaviouralavoidance test (BAT) No differences were found between thetwo conditions for pre-treatment scores however 83 of par-ticipants in the treatment condition showed clinically signifi-cant improvement after VRET None of the waiting list condi-tion achieved the same feat

Hoffman Garcia-Palacios Carlin amp Botella (2003) also foundthat VRET significantly improved participantsrsquo fears of spideron both subjective and objective measures as well as beingmore effective than a waiting list condition Similar resultshave been shown in participants suffering from acrophobia(Emmelkamp et al 2002 Krijn Emmelkamp Biemond Wildede Ligny Schuemie amp van der Mast 2004)

In terms of the long-term benefits several studies havereported the effects of treatment persisting for up to 6 months(Botella et al 1998 Emmelkamp et al 2002 Krijn et al 2004)Botella Osma Garcia-Palacios Quero amp Banos (2004) furtheredthese findings showing that the effects of VRET for fear offlying remained after one year The most conclusive resulthowever came from Weiderhold amp Weiderhold (2003) whoshowed that 100 of patients in one VR condition and 80 inanother had still not relapsed after 3 years Only 10 in theimaginary exposure therapy (where patients simply have toimagine that feared object) showed the same

Virtual reality vs in vivo exposure therapyThese results empirically support the efficacy of VRET butalmost identical findings have been shown using in vivo expo-sure (eg Speltz amp Bernstein 1979 Hafner amp Ross 1983) Bothare able to treat specific phobias to a very high standard withthe results persisting for many years although in the case ofVRET more research is required to support and strengthen thisclaim

In terms of their effects it appears the two techniques areequally matched However the willingness of people to at-tempt in vivo exposure is very low only 15 in fact (ArgasSylvester amp Oliveau 1969 Magee et al 1996) Garcia-PalaciosHoffman Kwong Tsai amp Botella (2001) assessed which of thetwo procedures participants with a fear of spiders preferredWhen asked to choose between multi-sessions of either in vivoor VR exposure therapy a resounding 81 chose VR Even

when the participants were given the choice between a singlesession in vivo and multi-sessions with VR they again chosethe VR option (89)

These results show that people are more willing to undergoexposure therapy when VR in used as opposed to in vivoexposure indicating that VRET could be the successor for invivo exposure VRET solves the problems associated with lsquotra-ditionalrsquo exposure therapy has just as high success rates andis preferred by the people that need it most phobic patients

However it would be wrong to end this article withoutreporting a few of the problems faced by VRET Primarily VRcan have secondary effects If the images shown to the patientduring VRET donrsquot match their movements there can be visuo-motor aftereffects that cause disorientation uncoordinatedmovements or dizziness (Anstis 1995 Durgin amp Pelah 19981999) Even the smallest of disparities between the two canlead to these effects and when this is combined with theamount of time patients are immersed in a virtual world theaftereffects can accumulate (Jackson 2004)

Secondly the cost of VR is still relatively high putting thetechnology out of reach of the therapists who could make useof it Nonetheless recent research has shown that VR run usinga standalone desktop PC can be as effective as more expensivesystems in treating phobias (Krijn et al 2004)

Conclusions and the futureExposure therapy is considered to be the lsquogolden standardrsquo forthe treatment of phobias yet only 15 of patients are treatedVR over the last few years has been shown to be just aseffective in the treatment of phobias It also appears to havesolved the issues of confidentiality and is preferred to in vivoexposure It isnrsquot however without its own problems Thecriticisms listed above in theory are only temporary As tech-nology advances VR will become more immersive and realleading to scenarios that are indistinguishable from the actualworld this in turn should reduce the reported aftereffects

The future of VRET is bright Recent research has shownhow the inclusion of a real object into the virtual world eg atoy spider for patients to touch or a railing to hold on to canincrease the level of immersion and facilitate treatmentHoffman Garcia-Palacios Carlin Furness amp Botella (2003)showed that coupling real and virtual objects leads to betterprogress than when there was no real object Slater Usoh ampSteed (1995) discussed the influence of walking in a virtualworld concluding that the immersion or presence rating of asystem increases if the patient is allowed to walk through theVE

Over the next few decades the prevalence of VRET is set toincrease As more research supports the already impressiveresults found to date and the progression of technology contin-ues VRET should go from strength to strength

ReferencesAmerican Psychiatric Association (1994) Diagnostic and Statistical Manual of

Mental Disorders (4th ed) Washington DC American PsychiatricAssociation

Chris Jackson

10 Interfaces 65 bull Winter 2005

Anstis S M (1995) Aftereffects from jogging Experimental Brain Research 103476ndash478

Argas S Sylvester D amp Oliveau D (1969) The epidemiology of commonfears and phobia Comprehensive Psychiatry 10 151ndash156

Botella C Banos R M Perpina C Villa H Alcaniz M amp Rey M (1998)Virtual reality treatment of claustrophobia a case report Behaviour Researchand Therapy 36 239ndash246

Botella C Osma J Garcia-Palacios A Quero S amp Banos R M (2004)Treatment of flying phobia using virtual reality Data from a 1-year follow-up using a multiple baseline design Clinical Psychology amp Psychotherapy 11311ndash323

Carlin A S Hoffman H G amp Weghorst S (1997) Virtual reality and tactileaugmentation in the treatment of spider phobia a case report BehaviourResearch and Therapy 35 153ndash158

Durgin F H amp Pelah A (1998) The role of optic flow in visuo-motorrecalibration during running Journal of Physiology 506 111P

Durgin F H amp Pelah A (1999) Visuomotor adaptation without visionExperimental Brain Research 127 12ndash18

Emmelkamp P M G Krijn M Hulsbosch AM de Vries S Schuemie M Jamp van der Mast C A P G (2002) Virtual reality treatment versus exposurein vivo a comparative evaluation in acrophobia Behaviour Research ampTherapy 40 509ndash516

Garcia-Palacios A Hoffman H G Kwong See S Tsai A amp Botella-ArbonaC (2001) Redefining therapeutic success with VR exposure therapyCyberPsychology and Behavior 4 341ndash348

Garcia-Palacios A Hoffman H G Carlin A Furness T A amp Botella-Arbona C (2003) Virtual reality in the treatment of spider phobia Acontrolled study Behaviour Research and Therapy 40 983ndash993

Hafner R J amp Ross M W (1983) Predicting the outcome of behaviour therapyfor agoraphobia Behaviour Research and Therapy 21(4) 375ndash382

Hoffman H G Garcia-Palacios A Carlin A Furness T A amp Botella-Arbona C (2003) Interfaces that heal Coupling real and virtual objects totreat spider phobia International Journal of Humanndashcomputer Interaction 16(2)283ndash300

Hodges L F Rothbaum B O Watson B Kessler G D amp Opdyke D (1996)Virtually conquering fear of flying IEEE Computer Graphics and Applications16 42ndash49

Jackson C (2004) Visuo-motor aftereffect as a function of adaptation durationand speed (Unpublished dissertation)

Jang D P Kim I Y Nam S W Wiederhold B K Wiederhold M D ampKim S I (2002) Analysis of physiological response to two virtualenvironments Driving and flying stimulation CyberPsychology amp Behavior5(1) 11ndash18

Krijn M Emmelkamp PM Biemond R de Wilde de Ligny C SchuemieMJ van der Mast CA (2004) Treatment of acrophobia in virtual realitythe role of immersion and presence Behaviour Research Therapy 42(2) 229ndash239

Magee W J Eaton W W Wittchen H U McGonagle K A Kessler R C(1987) Agoraphobia simple phobia and social phobia in the NationalComorbidity Survey Archives of General Psychiatry 53 159ndash168

Marks I M (1987) Fear phobias and rituals Panic anxiety and their disordersNew York Oxford University Press

Marks I M (1992) Tratamiento de exposision en la agoraphobia y el panico InEcheburua E (ed) Advances en el tratamiento psicologico de los tratornos deansiedad Madrid Piramide

Meehan M Insko B Whitton M Brookes F (2002) Physiological measuresof presence in stressful virtual environments SIGGRAPH 2002 ConferenceProceedings 645ndash652

Miltenberger R G Wright K M amp Fuqua R W (1986) Graduated in vivoexposure with a severe spider phobic Scandinavian Journal of BehaviourTherapy 15(2) 71ndash76

North M M amp North S M (1997) Virtual environments psychotherapy a casestudy of fear of flying disorder Presence Teleoperators amp Virtual Environ-ments 5(4)

Ost L G (1989) One-session treatment for specific phobias Behaviour Researchamp Therapy 27 1ndash7

Ost L G (1996) One-session group treatment for spider phobia BehaviourResearch and Therapy 34 707ndash715

Rothbaum B O Hodges L F Kooper R Opdyke D Williford J S ampNorth M (1995) Virtual reality graded exposure therapy treatment of aacrophobia- A case report Behavior Therapy 26(3) 547ndash554

Slater M Usoh M amp Steed A (1995) Taking Steps The influence of awalking technique on presence in virtual reality ACM Transactions onComputer-Human Interaction 2(3) 201ndash219

Speltz M L amp Bernstein D A (1979) The use of participant modelling forclaustrophobia Journal of Behavior Therapy and Experimental Psychiatry 10(3)251ndash255

Sutherland I (1968) A head-mounted three dimensional display FCCC 33757ndash764

Wald J amp Taylor S (2000) Efficacy of virtual reality exposure therapy to treatdriving phobia a case report Journal of Behavior Therapy and ExperimentalPsychiatry 31(3ndash4) 249ndash257

Weiderhold B K amp Weiderhold M D (2003) Three-year follow up for virtualreality exposure for fear of flying CyberPsychology amp Behavior 6(4) 441ndash445

Wolpe J (1969) The practice of behavior therapy New York Pergamon

Chris JacksonLancaster Universityjackson_27hotmailcom

Chris studied BSc Psychology at theUniversity of York before going on tocomplete an MRes in the Design amp Evalua-tion of Advanced Interactive Systems atLancaster University His research interestsincluded topics from NeuropsychologyPsychopharmocology and HCI Hersquoscurrently applying for research positionswithin universities to learn new skills and

broaden his knowledge with the intention of beginning a PhDwithin the next 3 years

Call for Papers

The First Joint BCSIFIPICSHCI Educatorsrsquo Workshop

HCIEd2006-1 inventivityTeaching theory design and innovation

in HCI

Limerick Ireland23ndash24 March 2006

Workshop to discuss and explore methods and best practice forhelping our students learn about and apply inventive thinkingwhen designing systems visualisations and interaction for humanuse

Important dates

Paper submission Friday 13 January 2006Notification of acceptance Friday 17 February 2006

Final papers due Friday 3 March 2006

httpwwwidculiehcieducators06

11Interfaces 65 bull Winter 2005

Being from the island of Cyprus I have relied on the Internetfor many years to get my outside information During mystudies for a Bachelorrsquos degree I took several e-Learning courseswhich triggered my interest in HCI Design in e-Learning Fur-thermore I am an amateur musician and enjoy the audio as-pect in these environments

The initial stages of my PhD focused on Computer-AssistedLanguage Learning (CALL) Websites The most important as-pect from the data collected and analyzed in these stages wasthe importance of Computer-Mediated Communication (CMC)in e-Learning websites Thus my focus shifted to CMC in e-Learning

The study dealt with issues surrounding social interactionin online learning environments After carrying out a literaturereview on CMC and online social communities I have studiedand evaluated a number of frameworks and models that areused to assess CMC in e-Learning environments Aspects andattributes of CMC that were studied include content cogni-tion social networks discourse and interaction A gap wasidentified in the available methods for assessing the evolutionof social networks in e-Learning environments Hence I havedeveloped FESNeL a Framework for assessing the Evolutionof Social Networks in e-Learning

The FESNeL framework has been developed to allow e-educators and online course instructorsmaintainers to per-form in-depth analyses of the communication patterns of thestudents on their e-Learning courses and to follow their courseprogression FESNeL assesses the social network of the stu-dents over the duration of the course mapping out the changesand evolution of these social structures over time It is usefulfor monitoring the networks and keeping track of their changeswhile investigating how specific course amendments interfacedesign participation in computer-mediated communicationandor conversation topics positively or negatively influencethe dynamics of the online community

When using this framework to assess their e-Learning com-munity e-educators are able to predict how certain actions willaffect their network and can incorporate various methodolo-gies to alter the state of their network FESNeL is a unifiedframework compiled of both qualitative and quantitative meth-ods The four components of FESNeL are

bull Attitudes Towards Thinking and LearningSurvey (ATTLS)

bull Social Network Analysis (SNA)

bull Topic Relation Analysis (TRA)

bull Log Analysis

ATTLSThe ATTLS is used to assess the quality of discourse within acourse by measuring the extent to which a person is a lsquoCon-nected Knowerrsquo (CK) or a lsquoSeparate Knowerrsquo (SK) Differencesin SK and CK scores produce different behaviours during anactual episode of learning and result in different reactions tothat session People with higher CK scores tend to find learn-ing more enjoyable and are often more cooperative congenial

and more willing to build on the ideas of others while thosewith higher SK scores tend to take a more critical and argu-mentative stance to learning Separate knowers look for whatis wrong with other peoplersquos ideas whereas connected knowerslook for why other peoplersquos ideas make sense or how theymight be right since they try to look at things from the otherpersonrsquos point of view and try to understand it rather thanevaluate it

SNASNA is the mapping and measuring of relationships and flowsbetween people groups organizations computers or otherinformationknowledge processing entities It provides both avisual and a mathematical analysis of human relationshipsSNA is used to visualize communicationrelationships be-tween the students study the factors which influence themdraw out implications of the relational data and make recom-mendations to improve communication within the social net-work of students

TRAThe TRA model is a content analysis tool Content analysis isan approach to understanding the processes that participantsengage in as they input messages The tool assists us in under-standing the messages and communication between the learn-ers and how important the discussed topics are for the learn-ers to remain and complete the online course

Log AnalysisLog files are used to track the usersrsquo interactions with thecomputer system they are using Using logs we examine theareas of the website that the students visited the frequency oftheir visits and their patterns of navigation Logs are alsotime-stamped so they can be used to calculate how long a userspends on a particular task or how long a user has lingered in acertain part of the website By carrying out log analysis weinvestigate the studentsrsquo course attendance CMC contributionand course progression retention and advancement

Furthermore the proposed unified framework is currentlybeing applied to a characteristic case study of a CALL courseLarge amounts of data from a course with 55000 students isbeing collected to be analysed and the results will allow forsuggestions for future research The proposed unified frame-work will assist in answering questions like what causes stu-dent retention in online courses and how this can be improvedthrough the interface of the e-Learning course and the use ofCMC applications The final aim of this study is the generaliza-tion of FESNeL so that it is applicable to a wide range of e-Learning courses

Andrew Laghos

My PhDSocial Networks in e-Learning

Andrew LaghosCentre for HCI DesignCity University LondonwwwLaghoscomDr847soicityacuk

12 Interfaces 65 bull Winter 2005

People ndash and their passwords ndash are often seen as the weakest link in any secure system There is a basic conflict in that a passwordought to be easy to remember but at the same time hard to guess There is an assumption that the hardest password to crack is onewhich is composed entirely randomly but that is also likely to be the hardest to remember The main objective of a small experimentwe recently carried out was to verify if that is truly the case and to get some indication of what is the best kind of password

The experiment was carried out via the web and compared the kinds of password shown in Table 1 Memorability of thepasswords was measured by getting people to attempt to recall them after one week Security strength of the passwords wasmeasured by submitting them to a password-cracking program and seeing how long it took to crack them ndash if at all

People were invited to visit a website set up for the experiment (including through an appeal in Interfaces 62) They registered bygiving their email address and then were randomly assigned to one of the above password classes For Classes 1 to 3 they weregiven a password for Classes 3 and 4 they had to choose one themselves In all cases they were asked not to write down theirpassword but to attempt to remember it

Participants then received emails one day later and one week later asking them to return to the website They would then re-enter their password or register the fact that they had forgotten it The purpose of returning after one day was to give theparticipants some practice with their password Therefore if they did not remember it at this stage they were told it again Thus itwas only the results of their second return to the website after a week that was used as a measure of memorability

Strength was measured by setting up a Unix password file using 173 of the passwords and then running the public-domainpassword cracking software John the Ripper (httpwwwopenwallcomjohn) on that file As passwords were cracked the timetaken was recorded

Some passwords were cracked immediately (effectively in less than one second) The last password was successfully cracked at151822 on 20th February 2005 (69 days 22 hours and 2 seconds or 6040802 seconds from the start of the experiment) The softwarewas left running until 095122 on 9th March 2005 At that point 27 passwords had been cracked and it was assumed that no furtherones would be

ResultsThe password website went live in December 2004 Up to 24th March 2005 a total of 246 passwords were collected Thememorability and strength of the password classes are summarised in Figure 1 (overleaf)

DiscussionWe are in the process of writing more detailed publications regarding this experiment ndash and related work we are undertaking

Among other things there is clearly scope to discuss the appropriateness of the methods and the applicability of the resultsHowever we can already draw some useful results As expected random passwords are most secure none of them was crackedHowever it is also not surprising that they were also the hardest to remember a memorability rate of 25 does not seem of anypractical use

Guided Choice was the next most secure class with a high degree of memorability (81) This suggests that the conventionaladvice given to users is appropriate Interestingly though the memorability of these was lower than that for Free Choice (85) sothat there is a price to be paid for security Nonsense passwords are quite secure ndash but with a memorability of only 55 they are notlikely to be practically useful Concatenated Pairs are generated by a number of systems such as some websites but our data

Memorability and security of passwordsAlistair DN Edwards amp Helen Petrie

Class Description Examples

1 Random The eight characters of the password were automatically chosen entirely at random ap4AEppoundp djs843nd

tocamp201

2 Nonsense Letters were randomly chosen ndash but in alternating pairs of vowels and consonants mejadoro gitekabathereby creating non-words that are to some extent pronounceable bekumufi

3 Concatenated Pairs This algorithm constructs a password by concatenating two four-letter words rungself fastlacebanebong

4 Free Choice The user was allowed to choose any 8-character password they wanted

5 Guided Choice This was as in (4) except that the user was given advice on the choice of a goodpassword

Table 1 Password classes tested In order to make the measurement of strength fair all passwords had to be exactly 8 characters long

13Interfaces 65 bull Winter 2005

Alistair D N Edwards amp Helen PetrieDepartment of Computer ScienceUniversity of YorkHeslingtonYorkYO10 5DDalistaircsyorkacuk helenpetriecsyorkacuk

suggest that they are not very secure However they are quite memorable (75) This suggests that they may be appropriate forapplications in which the consequences of violation are not likely to be severe ndash which are also likely to be systems that are not worththe hackerrsquos attention

Figure 1 Summary of results Memorability refers to the percentage of the passwords of the given class that users were able to correctly re-enterafter one week Strength refers to the percentage of passwords that were not cracked Notice that none of the Random passwords was crackedand hence its Strength is 100

Engage in producing exciting papers about interactionEngage with each other and the conference themesEngage and be engaged in a stimulating and exciting conference in Londonrsquos East End

Engage is the 20th BCS HCI Group conference in co-operation with ACMTo find out more about these themes and submissions and taking part go to

11ndash15 September 2006Queen Mary University of London

Enthralling experiences bull Interfaces in the wildConnecting with others bull Mind body and spirit

Interactions for me bull At the periphery

wwwhci2006org

The themes to engage with are

14 Interfaces 65 bull Winter 2005

Sometimes yoursquoll hear people say ldquoIrsquom no good with toolsrdquoDonrsquot believe them Watch they use tools to cook and eattheir meals clean their teeth unlock the door to their houseand so forth all with unremarkable virtuosity Tools are morethan just hammers and screwdrivers and saws Rather toolssurround us in our everyday lives and we have evolved to bevery good at using them

Well-designed tools can be a joy to use When the act ofusing a tool breaks down however it can give us insight intowhat makes tools usable in the first place

ldquoMy dad once owned a pair of pliers that always gaveme a problem when I used them Every time I tried togrip something to tighten it up they clamped down onmy fingers I eventually learned to watch my fingerswhen I used them but I still remember the pinch marksthey leftrdquo

ldquo[In putting together a bookcase] there was so manydifferent types of screws and bolts of different sizes(some were metric and others were American sizes)that you had to have five different wrenches andscrewdrivers to get the job donerdquo

Tools work best when they are designed for the physicalcapabilities of their user (they are most commonly held in thehand) when they are well suited to the task that they areapplied to (tools mediate interaction with other objects) andwhen they are ready at hand in a well-organised workenvironment More basically good tools help people reachtheir goals by making incremental changes directly on visibleobjects In their application tools often act as amplifiers ofsome ability but tools can also help people constrain objects(eg with clamps) gain information about objects (eg usinga magnifying glass) or mark objects according to need (egusing a carpenterrsquos or seamstressrsquos pencil)

Some of what we know about the use of tools can help usbuild more effective software (or hardware) systems Tangi-ble user interfaces and handheld devices offer the most directpossibilities for mimicking tools in the real world Forexample the IO brush produced in Hiroshi Ishiirsquos lab takesthe form of a large artistrsquos paintbrush (httpwebmedia

mitedu~kimikoiobrush ) A tiny camera embedded in thetip of the brush can pick up color and texture from anysurface that the brush is touched to Using the brush theartist can transfer information from the physical environmentonto an interactive canvas painting in a natural way

Graphical user interfaces based on tool metaphors take aless literal approach The best-known work along these linesis the idea of ldquolocal toolsrdquo developed by Ben Bederson andcolleagues as part of the KidPad project (httpwwwcsumd

eduhcilpad++papersuist-96-localtools )Local tools are an alternative to the modal behavior of tool

palettes In a drawing application users can pick up a pen oran eraser use it and drop it in a convenient place for lateruse More than one copy of a tool can exist at the same timesupporting collaboration

Children as young as four can use local tools to drawpictures Work in my own group has pushed this ideafurther to explore the range of physical metaphors for

software interaction again in a drawing environment(httpwwwcscncsuedufacultystamantaffordanceshtml )For example a ruler in our HabilisDraw system can act as astraight edge for freehand drawing and can also be usedwhen picked up to push drawn objects into alignment atarbitrary angles Other physical analogs aside from pens andrulers include pushpins to constrain movement compassesinkwells and magnifying lenses

An important question is how the benefits of tool-basedinteraction for drawing might transfer to tasks with a lessobvious physical interpretation This requires a bit ofthought but some abstract properties of tools can provideguidance For example most tools in the real world mustcome in contact with an object to have an effect on it Thismeans that the effect of a tool is generally localised

To see how this notion of lsquoeffect localityrsquo might improve asoftware interface consider a Find and Replace dialog in aword processor Suppose I want to change every occurrenceof lsquoimagersquo to lsquoiconrsquo in a document A global replacement maygive unexpected changes such as lsquoiconryrsquo from lsquoimageryrsquo (orthe less likely lsquopilgriconrsquo from lsquopilgrimagersquo) If I add spacesbefore and after lsquoimagersquo to fix this then I will miss forms thatinclude punctuation such as lsquoimagersquo

The safest route is to walk through all the matches anddecide whether to change each one in context This has itsown difficulties however with each successive matchappearing at an unpredictable place on the screen andsometimes even with the dialog box moving to avoid obscur-ing matched strings

An improved Find and Replace dialog might exploit effectlocality by gathering all matches to a string in the same placeand letting the user refine the search criteria directly applythe replace option to specific matches or de-select somematches and then perform the replacement to the remainderautomatically This is just a brief example given to suggestfurther possibilities who wouldnrsquot like software to work aseasily and transparently as a hammer or saw

Further reading Chris Baber has recently published anexcellent book that reviews tool use from a human factorsperspective called Cognition and Tool Use Forms of Engage-ment in Human and Animal Use of Tools

Experiencing designTools of the trade Robert St Amant

Robert St Amanthttpwwwncsuedu~stamant

Robert St Amant is an associateprofessor in the computer sciencedepartment at North Carolina StateUniversity currently on sabbaticalfrom January 2005 throughDecember 2005 at the InformationSciences Institute University ofSouthern California The work inhis lab is a blend of humanndashcomputer interaction and artificialintelligence with an emphasis onplanning concepts Hersquos interestedin building intelligent tools to helpusers with complex tasks

15Interfaces 65 bull Winter 2005

Key pointsThe nature of HCI research is essentially interdisciplinary and the research carried out by participants in the field has a number ofdifferent outlets depending on the primary focus and impact of the work done Research applicable to a particular user group ordomain may be best disseminated through non-traditional HCI routes Therefore it is important that the panel recognise that HCIwork will appear in diverse outlets and that work published outside mainstream Computer Science (eg in design psychology orsocial sciences literatures) can have equal value to that published within Computer Science We would expect such work to be cross-referred to other panels as appropriate while recognising that the cross-disciplinary nature of the work may also make it difficultfor other panels to assess objectively

We would like to emphasise that the interdisciplinary nature of the field means that combining approaches and synthesisingnew material from a variety of fields is an integral and important aspect of HCI research and that significant advances can beachieved in an interdisciplinary way which are holistically more significant than each individual progression within one particularfield

The UOA Descriptor refers to ldquohellipusing methods drawn principally but not exclusively from the disciplines of mathematicsscience and engineeringrdquo We would like to confirm that HCI might appropriately be drawing methods from psychology sociologydesign and other such fields as well

ldquoThe sub-panel may for example examine in detail outputs that are published in outlets with which they are unfamiliar andthose which contain interdisciplinary researchrdquo We recognize and indeed welcome the fact that the panel will call upon theappropriate expertise as necessary in order to assess the value of contributions with which it may be unfamiliar However we wouldask the panel to ensure that HCI research is in no way disadvantaged by being more intensely scrutinized than other subject areaswithin the Unit of Assessment

We confirm the panelrsquos view that no one form of outlet is more appropriate than another and in particular would want toemphasise that the value of rigorously reviewed conference material may well be of more significant impact than journal materialsgiven the more responsive nature of conferences and the fast-moving nature of the field and that many HCI researchers understandthis and take advantage of this For some conferences in HCI (eg CHI HCI Interact) acceptance rates are around15ndash25 less than many journals It is also true that there are other conferences in the field for which this is not true There are manyreasons for conference publication a key one for HCI researchers is the wide exposure to and feedback from an internationalinterdisciplinary audience which is often of particular value in this domain in improving work

It is important to recognise that case studies and exemplars as well as prototype solutions to explore problems are important inour work and these are particularly difficult to assess though we note that the panel is looking for ldquorelevance to usersrdquo ldquopractice-based researchrdquo and ldquodirect engagement with usersrdquo so we have confidence that this style of work will be accounted for

For HCI the notion of a research group is less clear-cut than for other disciplines Our lsquogroupsrsquo tend to be across disciplines andoften across Universities ndash it is these that give support and coherence to researchers and we should find a way to recognise andidentify this in the RAE return ndash perhaps by identifying collaborations with other individuals and organisations to form part of theappraisal of the connectedness and support that an individual receives

RAE response

The Research Assessment Exercise assesses the quality of UK research and is used by the four UK higher education funding bodies(Higher Education Funding Council for Wales Higher Education Funding Council for England Scottish Higher Education Funding Counciland the Department for Employment and Learning) when distributing block grant funding to universities Block grant funding is the publicmoney given to universities for research it is independent of the grants that are given for specific projects from Research Councilscharities and European Union and government departments

The main assessment for RAE 2008 will take place in a couple of years but in July this year a consultation opened on the RAE 2008draft criteria and working methods so that UK higher education institutions subject associations and other stakeholders could submittheir views

In September Russell Beale the Chair of the British HCI Group prepared the Groups response which is printed here in full As Russellnotes The group was able to put in a coherent response to the consultation exercise which would not have been possible without thesupport and contributions from many members ndash many thanks to them all for their input big or small These activities are important toensure that HCI is effectively represented at a national level and properly supported by government funding

For more information see wwwhefceacukresearch and wwwraeacuk

Russell Beale

Russell BealeOn behalf of theBCS Humanndashcomputer Interaction Special Interest Group

16 Interfaces 65 bull Winter 2005

Aspects of HCI2005

Tom kicks off HCI2005

The conference dinner at the Caledonian Hotel

Alistair Sutcliffe gives his keynote inthe Lindsay Stewart lecture theatre

Too early for inhabitants ofthe Haymarket residences

The Ceilidh

Ted Nelson keynotespeaker

Doctoral Consortium

Conference awards

Commercial Uses ofEye-tracking workshop

A bar somewhere in Edinburgh

Edinburgh Festival fireworks

With all-nightlicencing youhave to gosomewhere

17Interfaces 65 bull Winter 2005

Since returning from my first HCI conference at NapierUniversity I wanted to share my thoughts about the wholeexperience from a PhD studentrsquos perspective My mainparticipation in the conference was as a member of theDoctoral Consortium which took place with all other work-shops and tutorials on the Monday and Tuesday The Con-sortium presented a great opportunity for all membersinvolved to meet and socialise with other students of HCI aswell as offering the chance to get some feedback on our workin a friendly and welcoming environment I would like tothank Ann Blandford Paul Curzon and Shailey Minocha fororganising an informative and stimulating experience

The main conference took place on the WednesdayThursday and Friday with Mary Czerwinski of MicrosoftResearch kicking off proceedings after the initial openingceremonies The main lecture hall had a unique and modernfeel to it which provided an ideal setting for the keynote (andother) speakers Prior to the conference starting I wasparticularly looking forward to hearing the presentations ofthe keynote speakers and so attended Maryrsquos talk with muchanticipation I wasnrsquot disappointed ndash Mary touched on someof the fascinating research that is currently going on atMicrosoft including the use of large displays brain-compu-ter interfaces and some new models for manipulatingwindows

After the initial keynote on Wednesday morning I wentalong to a session on trust and emotion and followed that byattending a session on awareness Breaks between sessionsprovided a good opportunity to meet with others and discussthe work presented in each of the sessions Facilities at thevenue were also very good making it easy to check emailwhen any spare moments presented themselves

The highlight of the whole conference for me was thekeynote by Ted Nelson in the late afternoon of WednesdayThis was the first time that I have heard Ted speak and Ifound his talk to be inspiring and motivating His question-ing of the very way in which we currently interact withcomputers was intriguing and thought-provoking As withany good presentation I came away from Tedrsquos keynote witha number of different ideas thoughts and questions tocontemplate further

The conference dinner on Wednesday evening was at theCaledonian Hotel where the food and service were excellentThe night concluded by visiting a few local bars and thenheading back to the halls of residence in Haymarket All inall a very enjoyable and productive day

After a late night I was up for an early start on Thursdaymorning and headed off to the conference venue from thehalls of residence The bus journey took about 15 minutes andafter some breakfast (and numerous cups of coffee) I mademy way to the first keynote of Industry Day This keynotewas by Ashley Friedlein CEO of E-Consultancycom whogave an enlightening talk on the importance of usability ine-commerce

Following Ashleyrsquos talk (and more coffee) I went to asession on searching and particularly enjoyed one of thepresentations on digital books and how they could be

designed to fulfil the social and emotional needs that realbooks often do After this session I decided to go to TedNelsonrsquos tutorial on ZigZigreg ndash the software engine he hadintroduced the previous day Attendees of the tutorial weregiven an opportunity to test-drive a prototype of ZigZag byinstalling it onto their laptops and having a play under Tedrsquosinstruction We were also allowed to take the prototype homewith us to play around with further at a later date

At end of the day Jackie Lee-Joe from Orange gave herkeynote about the branding experience at Orange LikeAshleyrsquos keynote earlier in the day I found it interesting toconsider usability from a different perspective and wassurprised by the attention to detail and amount of effort thatgoes into branding at Orange

After Jackiersquos keynote a few of us went off to the receptionfor new British HCI members where free wine was on offeralong with informal discussions about the British HCI GroupFollowing this many of us set off for the Hub and a CeilidhThis proved to be hugely entertaining and was great fun tosee people enthusiastically taking to the dance floor to struttheir stuff Again the night was concluded by visiting a fewbars and returning to the halls of residence in the early hoursof Friday morning

Unfortunately I had to miss the events taking place onFriday as I had an early flight leaving Edinburgh at 830amHowever the early start and waiting around at the airportgave me an opportunity to reflect on my experience at theconference I think feeling more like of a member of the HCIcommunity was perhaps the main thing I took away from theconference It can often feel quite isolating completing a PhDin HCI but meeting other students of HCI as well as moreestablished researchers was helpful as I was able to discussmy work (and the work of others) with people who have acommon interest in how we interact with computers

In summary I found the conference to be a fantasticexperience I thought the conference was well organised andthere were a variety of different themes that were coveredAttending the conference has given me a fresh burst of muchneeded enthusiasm inspiration and motivation going intomy second year I would like to take this opportunity tothank the British HCI Group for funding the whole experi-ence for Doctoral Consortium students ndash itrsquos heartening toknow that the group places such high importance on newresearchers entering the field I look forward to meetingeveryone again next year

HCI2005A PhD studentrsquos reflection Chris Creed

Chris CreedSchool of Computer ScienceUniversity of BirminghamBirmingham B15 2TTcpccsbhamacuk

18 Interfaces 65 bull Winter 2005

Well computer mice at least I brought my Mac Powerbookand my two USB mice to HCI2005 in Edinburgh and showedwhat powerful little creatures mice are Attaching two USBmice to any standard computer is very telling ndash the mice fightfor the cursor because only a single input stream is registeredby the OS However with my symPut driver which workson Mac OS X and Linux each mouse is given its own inputstream and peace reigns in the mouse world

What can you do with two separate input streams Thefour degrees of freedom in spatial input can be mappedasymmetrically such that the mouse controlled by thedominant hand does all the hard work and the mousecontrolled by the non-dominant hand plays a supportingrole This type of interaction follows Yves Guiardrsquos KinematicChain model [1] and is certainly useful for tasks that arenaturally asymmetric

My research focuses on tasks that are symmetric where thetwo hands play equal roles in the interaction I have devel-oped symDraw a 2-D vector drawing program in whichshapes are drawn using the two cursors to stretch the shapeout Shapes can be steered across the screen by grabbingopposite corners and this allows the shape to be simultane-ously rotated translated and scaled similar to Kurtenbach etalrsquos two-handed stretchies technique [2] In symDraw splinecurves are drawn with one hand but local editing is per-formed symmetrically with the two hands controlling theends of a tangent to a point on the curve

Irsquove also been working withIan Bell to develop symTone asymmetric photographic manipu-lation program In symTone atone reproduction curve can bemanipulated symmetrically withtwo cursors This allows fast andeasy exploration of the domainspace in which input tones aremapped through the curvefunction to determine the outputtones of the adjusted image

Irsquom currently working on adual cursor prototype window

manager called Duo Imagine resizing and moving anapplication window by grabbing opposite corners of thewindow with two cursors and simply stretching the cursorsout until the window is in the appropriate position and is thedesired size This single fluid motion can replace the two-step process of moving the window by dragging the title barand resizing the window by dragging on an edge or cornerThis example is just one of many ways that two cursors andtwo mice can be useful in a general computing environmentNo need to call in the Pied Piper here

References[1] Yves Guiard Asymmetric division of labour in human skilled bimanual

action The kinematic chain as a model Journal of Motor Behaviourpp 486ndash517 1987

[2] Gordon Kurtenbach George Fitzmaurice Thomas Baudel and Bill BuxtonThe design of a GUI paradigm based on tablets two-hands and transpar-ency In CHIrsquo97 Proceedings 1997

Scotland overrun with micehellipHCI2005 The Fringe

Celine Latulipe

symDraw object manipulation

Spline manipulation

symTone

Duo

Celine Latulipe is a doctoral candidate in theComputer Graphics Lab at the University ofWaterloo She is studying two-handedinteraction and focuses her work on usingstandard devices two cursors and symmet-ric interaction techniques In addition to herdoctoral research Celine is the mother oftwo small children and is also very involvedin trying to recruit more young women tostudy computer science She expects todefend her thesis in 2006

19Interfaces 65 bull Winter 2005

Mathematics is boring Like many people at primary school Ireally sucked at mathematics and maths seemed to suck meArithmetic and sums didnrsquot interest me and I wasnrsquot verygood at them It was only when I was doing GCSEs that Ibegan to enjoy it Numbers disappeared to be replaced withletters and I even enjoyed the ideas and principles behindthe numbers

Now Irsquove come full-circle Irsquove left school been to univer-sity and started developing a new calculator

My calculator started life as my university Masters projectto design a calculator that didnrsquot require learning or teachingMaybe I was ambitious but I wanted to build a calculatorthat was as intuitive to use as paper is Magic paper that isThe calculator I built behaves as much like paper as possiblebut with magic added it recognises your handwriting as youwrite and you can write naturally using ordinary mathemati-cal notation So it really works like paper then the magichappens when this writing is morphed into neat typesetequations which while remaining editable as anything elseare filled in with the correct answers Overall this allowsusers not to worry about either the calculatorrsquos ability or theirown They just use it like a piece of paper and can correct itwhen it goes wrong

What I didnrsquot expect from this idea was how excitingpeople would find it people actually enjoy writing sums andseeing them magically transformed before their eyes As aprofessor of mathematics said hersquod seen plenty of people cryover sums before but hersquod never seen people laugh andsmile

The calculator makes more sense when you see it workinginteractively for this brief article yoursquoll have to make dowith a series of static screen shots

The screen shots of course only show the screen not howyou interact with it Nor do static screen shots give any senseof the experience or the unique feel of using it

We use a tablet or a touch screen so it is very easy In factitrsquos a bit like the fancy user interface in Minority Report whenJohn Anderton (played by Tom Cruise) plays around on thebig glass screen

ldquoIrsquove never seen anything thatrsquos brought a smile to my facewhile doing addition but this has For that reason alone Iwant onerdquo ndash An artist

The initial responses I got and more formal HCI evalua-

tion confirmed it worked surprisingly well Users reallyenjoyed using it and actually got more accurate results whenusing it than with the ordinary commercial handheld calcula-tors they were familiar with

Earlier this year we demonstrated an improved version ofthe calculator at the Royal Society Summer Science Exhibitionto over 4000 people We managed to get formal feedbackfrom 436 people Over 90 enjoyed using it ndash rating it topfrom the five choices we gave them

Its surprising ease of use and fun has ndash we think ndashopened up entirely new ways of interacting with mathemat-ics It would have been an eye opener for me at school andmany of our subjects particularly those still doing GCSEthemselves have expressed the same thought The calculatorallows users to play with mathematics to try things out andto learn and see the underlying process One high schoolteacher said ldquoI like the way it sets everything out clearly youcan see how it got the answerrdquo

Hopefully all this will fit into the HCI PhD I am nowdoing We hope the calculator will have great opportunitiesfor use in learning and teaching and also in everyday calcula-tion tasks And hopefully the principles and ideas behind itcan be extended to other applications

ReferencesThimbleby W Thimbleby H (2005) A novel gesture-based calculator and its

design principles In HCI2005 Proceedings Volume 2

For more information please visit httpcsswanseaacukcalculatorsYou can also download the calculator from there It is written in Javaand should run on almost any computer but note that it works bestwith tablets touchscreens or interactive whiteboards rather thanmice

HCI2005 The FringeWeapons of Maths Construction Will Thimbleby

1 Write anywhere2 Changes automatically

recognised and solved3 Grab and move parts of a

sum4 The new sum rearranged

and solved

Will Thimblebywillthimblebynet

I am a PhD student at Swansea Univer-sity researching generative principles foruser interfaces I work there with HaroldThimbleby And yes that is my Dad I ama second generation HCIer so I guess hehas had some influence I dont think Iever consciously decided to enter HCIBut I love creating and making thingsbetter and HCI today is one of the mostwide reaching best ways to do that

20 Interfaces 65 bull Winter 2005

Frank It is very reassuring to know that there is a movementto consider lsquoComputers and the Older Generationrsquo

There was a very good and extensive presentation byProfessor Alan Newell stressing the need for designers toproduce computers with the older user in mind

There was an interactive lsquoDesign Workshoprsquo in which allparticipated followed by an assessment and investigation ofthe resulting designs presented with ease of use and suitabil-ity being paramount being for the use of all groups This wasquite enlightening and highlighted the pressure on lsquoDesignrsquoto cover all aspects of the product

Anna The keynote by Alan Newell examined the differentways we have of thinking about design for older people hecompared the lsquoinclusive designrsquo approach which sees designbeing extended to include groups like older and disabledpeople and an alternative approach which starts from aconsideration of these groups Designing with older ordisabled people in mind he argued produces technologyuseful for everyone ndash and often produces radical new solu-tions that would not otherwise occur for example the cassettetape recorder which was initially produced in England fortalking-books for the blind (Newell and Gregor 1997)

This was followed by a design workshop in which fivegroups separately designed paper prototypes of accessiblenavigation aids two groups were enhanced by the inclusionof older volunteers who took an active part in the designdiscussions When the designs were complete they werepublicly evaluated with Alan Newell acting as an evaluator

The designs were all interesting and carefully consideredand the evaluations were illuminating (and often veryfunny)

HCI and the Older Population workshop (two views)HCI2005

The ageing population and a recognition of the utility oftechnology means there is an increasing interest indesigning with older people in mind whether thisinvolves designing for all or producing specific items oftechnology to support older people The HCI and theOlder Population workshop at HCI2005 was intended toprovide a forum for those working in the area and toencourage others to consider this user group This wasthe latest of a series of such workshops at BCS HCIstarting in 2002 (Brewster and Zajicek 2002)

A standard element in our workshops is a talk fromand the attendance of members of the Dundee UserPanel a group of older volunteers While we can discussdesign issues ad nauseam the most effective way ofcommunicating the barriers that older adults encounterto technology use is to hear it from the users themselves

This report on the workshop was written by AnnaDickinson (University of Dundee) who co-organised theworkshop and Francis Allen one of the members of theUser Panel

21Interfaces 65 bull Winter 2005

Frank After lunch two representatives of the older genera-tion gave an individual talk on how computers appeared tothem again stressing design inclusion

The resulting discussion concentrated again on thelsquodesignrsquo aspects and the awareness to allow for the needs ofthe older generation as forecasts emphasise a greater increasein the older group

A generalisation of the one day workshop was that it didclearly stress the need for design application to the oldergroup but there was little to report on action as to what is tobe implemented

Anna The talks by Isobel Lindsay and Wilf Lakie were reallyeffective in underlining the frustration that novice users havewith complicated computer systems Part of Wilfrsquos talkinvolved reading out the following

Computers are still a mystery to me as myindustrial experience was wholly mechanicalengineering with only elementary electrics I dofind the computer to be a frustrating and confus-ing tool as there are always two three or moreways of achieving a function this I find to besuperfluoushellip Having just upgraded to a newunit with the XP operating program I understandthat XP refers to lsquoexperiencersquo my personal view isthat the program should be named the Exagger-ated Programme Personally it means I have tolearn a whole new set of rules in order to obtaineven the most basic function and there exists awhole conglomeration of new operating tools andmenus that mean nothing to me

The (too short) discussion which followed focused onsome of the questions that this area consistently brings upwhat are the characteristics of lsquoolder peoplersquo Is designing forthis group different from designing for the population ingeneral What can inclusive design do for us

Frankrsquos conclusions Designers have a great difficulty inproducing something for a group of people who had alifetime of contact only with mechanical objects I onlyexperienced electricity in electric motors lighting andtorches Note There was no electric light in the house until Iwas aged about six No telephone not even a radio The firstradio in the house was a lsquoOne valversquo that I built from a designsheet with parts supplied by an enthusiast (I was then agedseventeeneighteen)

I would like design people to stop designing units moresuitable for their own use and to design a unit more suitablefor general use by all classes of computer ability

What I have in mind is a unit that has all the bells andwhistles of the latest application covering all the latestinnovations that the design people can produce BUT thesame unit has the ability to be used by all computer users Tome this could be achieved by what is in common use in thegames field that is a keypad would select the LEVEL atwhich the unit would operate If this was available then

Anna Dickinson amp Francis Allen

anyone could use the unit at the level selected by themselvesand would be able to progress to higher levels in the sameway as they do in games by practice and increased abilityThe technology appears to be there so why not use it

Annarsquos conclusions One issue that consistently resurfaces isthe difficulty of communicating effectively with older usersabout computers and the potential for design changes Whilethose researchers who attended the workshop seemed tolearn a great deal from the presentations given by membersof the User Panel and from their involvement in the designexercises (and at Dundee we have been learning from themsince the beginning of the UTOPIA project in 2001) there wasan important and unforeseen effect on those members of theUser Panel who contributed Attendance at the workshopand especially involvement in the design exercises demon-strated for them some of the difficulties and challenges facingdesigners The result has been that instead of asking ldquoWhycanrsquot you make computers that workrdquo the questions becomeldquoHave you thought of trying thisrdquo Such sophisticatedinvolvement from our target users is a very positive step forall of usS Brewster and M Zajicek (2002) A New Research Agenda for Older Adults

Workshop BCS-HCI London UKA F Newell and P Gregor (1997) Human computer interfaces for people with

disabilities Handbook of Human Computer Interaction (1997) pp813ndash824

Call for Papers

IWSAWC 2006

6th International Workshop onSmart Appliances and Wearable Computing

In conjunction with ICDCS 2006

July 4 2006 Lisboa Portugal

Submission deadline January 15 2006

httpubicomplancsacukworkshopsiwsawc2006

Call for Papers

1st International Workshop on Physicality

6ndash7 February 2006 Lancaster UK

This multidisciplinary workshop will bring together researcherswho are interested in the way that physicality of digitalartefacts influences their use or in the way that digitalityinforms our understanding of the physical Through invitedtalks short research presentations and group discussion wewill discuss views on the fundamental nature of physicality andhow this relates to design in areas such as ubiquitous andtangible computing virtual reality and digital arts

submission deadline for position papers 10 January 2006

httpwwwphysicalityorg

22 Interfaces 65 bull Winter 2005

Toilet Trauma

Oh but whatrsquos a girl to do whenshe arrives at the university hallsof residence at 11pm to findtherersquos no toilet paper and thelsquo24hrrsquo Student Volunteers areslightly off-pace and annoyed atbeing disturbed

Without going into too finer detailI soon discovered that Irsquod notbrought any tissues either Ac-cording to the commandments leftin each room (eg ldquothou shalt notpark in residentsrsquo parking spacesrdquoand ldquothou shalt empty the bin andstrip the linen before leaving thyguest room on Fridayrdquo) eachroom has one supply of toilet rolland after that has been thor-oughly consumed ldquoreplacementswill need to be supplied byguestsrdquo

Well with a little ingenuity Ipulled through fortunately Ibrought enough knickers that Idonrsquot need to wear todayrsquos againuntil Friday And happily when Iregistered this morning my(rather trendy) delegate bagcontained enough scrap paperthat I should be able to managetill the end of the week withoutgiving in and supplying my own

toilet roll Hah

The Purple Pixiexx

Bathroom Bother

On the other hand I appear tohave been supplied with compli-mentary bottles of shampooconditioner and shower gel allnicely laid out on my loan-towelsndash like some fancy joint To behonest Irsquod rather have a comfybed without the plastic tartanmattress (whatrsquos that about)and a bedside light thank youvery much

Being a girl I brought my ownshampoo anyway

This morning though clutching

said shampoo I opted to bravethe slightly mouldy shower (AuntyMildew wouldrsquove been proudGrsquorest her soul) In the nobletradition of the Dastardly DandyDan (PP 2004) I turned on theshower and was flung across theroom by the force (small lsquofrsquo)

Water hellip water hellip everywhere

Still enough about the facilities hellipwell therersquos never enough aboutthe facilitieshellipbut wersquoll leave them

alone for now hellip

LoveThe Purple Pixiex

The Blue Genie

Irsquove just been speaking to my palthe Blue Genie He actually got toEdinburgh early on Sunday butspent the majority of the after-noon confined to his room(shudder) awaiting the arrivalof the Emergency Joiner It seemsthe lock on his door was brokenso he couldnrsquot actually lock hisdoor

So he didnrsquot have much choicebut to hang around until theEmergency Joiner turned uptwiddled his tools tutted a fewtimes and fixed the lock Appar-ently his thingummy was tooshort for the whatsit

At least he has a lock Thatrsquos all I

have to say on the matter

ThePPxx

The Shower Persona

Good morning Irsquom your showerlooking forward to freshening up

No thatrsquos not me thatrsquos the fanDidnrsquot switch it on Well getdressed get out and switch it onthen Building regulations aboutunventilated toilets Never heardof them

This morning Irsquove a really cleancubi hellip WAHAY HERE WE GOWATER WATER WATER I LUVVITSEE ME GO EVEN DANrsquoS NOTSEEN THIS KIND OF PRESSURESINCE THAT AGGRESSIVE QUES-TIONING AT SUNDERLAND BLOWTHAT SHOWER CURTAIN AWAYONTO THE FLOOR THANK THEDAY THEY POINTED ME STRAIGHTOUT THE CUBICLE DOOR ANDTHEN FITTED A CURTAIN IN-STEAD OF DOORS YO JUST SEEHOW FAST THE FLOOR FILLS UP IGO ALL THE WAY TO ELEV hellip ohspoilsport

Ok so a dribble shower then Yessir certainly sir Thank you sirsee you tomorrow sir

I just hope the next one puts theirtowel on the rail so that I can give

it a good blast hellip

Shower 72

How to survive conferenceweek in student halls

1 Sleep when you can if youcanrsquot sleep on your plastic mat-tress which creaks every timeyou move find a quiet cornerduring tea breaks or just slip intothe back row of an especially dullpresentation

2 Take your own pillow you canuse it to (a) bolster the suppliedpillow (b) replace the suppliedpillow (c) get comfortable when

Edited Lowlights from the Seedy Underbelly of HCI2005

The Purple Press

23Interfaces 65 bull Winter 2005

napping during the day (see Tip1)

3 Slip the supplied towel betweenthe plastic mattress and sheet to(a) provide some kind of padding(b) reduce the level of creaking(c) avoid waking up in a pool ofyour own sweat

4 Or alternatively sleep on topof the duvet and use your coat asa cover

5 Ignore all of the above andbook into the Travel Inn acrossthe road That way you can ignoreTips 1ndash4 yoursquoll get taps thatyou can actually turn off showersthat donrsquot flood the bathroomtowel rails that break your fallwhen you slip in River Napier (iebathroom floor) and donrsquot contrib-ute to it and door locks that canresist more than your novicepickpocketing-with-a-paper-clip

skills

e-bsorbed

A bus commute to the conferenceeach morning is a drag unless you

can find something more enjoy-able to do at the same time

Entertaining myself by flickingthrough the proceedings yester-day a paper about tools forleasure reading caught my eye Itwas fascinating ndash talking aboutthings like the importance ofmobility for books and e-booksthe social life of print books andthe emotional attachment peoplehave to them

Just after Irsquod read the bit aboutprint books often becominginvisible with the userrsquos attentionbeing completely taken by thecontent of the reading experienceI looked up hellip and realised Irsquodmissed my stop

Napier was long behind us hellipwhich is really neat an interac-tive research paper that gives youthe actual experience itrsquos discuss-ing Is there a name for thisphenomena and does anyonehave other examples hellip or do

these things only happen to me

PC

Conference Fringe

It seems to me that the less effortthat goes into organising some-thing the more fun it is

This is not to rubbish the work ofmy pal the Blue Genie who ranthe Fringe What I mean is thatthere was no review processinvolved in selecting the partici-pants in the Fringe

Basically if you had an idea or aninteractive experience you wantedto demonstrate to the rest of theconference you could just set upyour laptop and away you went

I was really rather impressed withthe exhibits Clearly so were theother delegates that stuck aroundto see because the presenterswere talking constantly to peopleuntil it was all wrapped up atabout 7pm

If you didnrsquot stick around to seethe Fringe shame on you

The exhibits included theThimbleby Tworsquos funky calculatorCanadian Chickrsquos two-handedmouse(smice) and a means ofgathering data on how peoplelsquoskinrsquo their applications and tools

Disclaimer

The views expressed in The PurplePress are not those of the authors oranyone else and are not to be re-peated in front of anyone who couldtake offence although of course noone can take offence because thecharacters described in The PurplePress could not possibly exist in realor virtual life or death Does thatcover everything

Architectural ungreatness

Whoever dreamt up the design ofthe Lindsay Stewart LectureTheatre Whatrsquos the first rule ofauditorium design Donrsquot light thespeaker from behind So whatdoes LSLT do It has a bloodygreat window right behind wherethe speaker stands

A feeble attempt has been madeat some point to block the lightwith blinds that generate a head-ache-inducing moire effect forthose in the audience an overalleffect demonstrated by Mary Cduring her otherwise excellent

keynote presentation

So the question is should we doaway with the whole peer reviewprocess for HCI2006 in LondonAfterall itrsquos tedious and time-consuming for all involved Whynot instead just have anyonewho fancies coming to the confer-ence turn up with their laptop todemo their projects

I think it could work hellip

Purple Pixie

24 Interfaces 65 bull Winter 2005

Welcome to Interfaces Reviews Thanks to Sandra Cairncross for doing a great job as the last editor I have now been given the batonand perhaps unfortunately for you this means you get three reviews by me in this issue This is a short-term measure and will soon beremedied I have a willing cohort of reviewers and some great books to discover Interfaces Reviews will feature a themed set of books ineach edition In the coming year the reviewers will be bringing you their views on books on novel interfaces information architecture andgames as well as some lsquoheavy stuffrsquo I will also be getting the latest news on up and coming HCI books so if you are publishing writing orhave seen a great book let me know These are my contact details

John KnightDirector of User-LabBirmingham Institute of Art and DesignGosta GreenB4 7DX0121 331 7868JohnKnightuceacuk

The three reviews in this edition cover my interests in art design and technology Tangential to HCI perhaps but it is interesting how each ofthese subjects tackles the humanndashcomputer interface in terms of aesthetics utility and ethics

John KnightJohnknightuceacuk

This book comes from the same stableas Patrick Jordanrsquos Pleasurable ProductsOther publications in the series includeJordanrsquos Introduction to Usability andHuman Factors in Product Design withWilliam Green With this pedigree thisnew volume is unlikely to disappointand it doesnrsquot It looks and feelstrustworthy and complete

The book has three parts The firstdescribes the practice of HumanFactors The second offers a compen-dium of methods The last part looks atprofessional issues and applications Itis clearly aimed at practitioners andcould be a single point of referenceIndeed the introduction suggests thatits writing came from the lack of sucha work It is aimed at the designdisciplines and will have relevance toeveryone from architects to softwareengineers For the more lsquodesignerlyrsquo itmay be a bit dry and there are fewillustrations However designers ofany flavour would be well advised toread it

The book begins by looking at thebarriers to the take up of technologyand the problems with designingproducts and user interfaces HumanFactors is proposed as a remedy to

these problems and a way of improv-ing the user experience The focus ispretty much on traditional ergonomicconcerns These include comfortperformance reliability and physi-ological and cognitive fit Applicationscentre on systems and especially thosepertaining to activity and work

Readers are taken through thehistory of human factors design andthis is contextualised by a processcycle that dovetails with businessneeds and the product lifecycleIndeed despite looking academic thecontent is firmly aimed at business andmaking products more useful andusable Given the ergonomics focus itis understandable that the first sectiontackles human abilities memory andphysiology and the influence of theexternal environment Motivation andproblem solving are also consideredand are firmly rooted in a cognitiveperspective

Given the practitioner focus it isunusual (but refreshing) to get somedeeper stuff Thus Nemeth slips inMontaigne and the nature of sensualexperience This is done in an accessi-ble and businesslike manner ChapterFour looks at products and innovationThis chapter provides an overview ofprocess that integrates ideation and theproduct lifecycle within a typical user-centred design framework Again thebook usefully links to business needsand widens the focus of Human

Factors to encompass new productdevelopment

Chapter Five takes an overview ofthe discipline and maps out its appli-cation in industry The first sectionspave the way for the main contentFocusing on methods this part willprobably be of most interest to practi-tioners In just under two hundredpages Nemeth covers 36 methodsThese are organised under six sectionsThe first concerns analytical methodsNext design guidance is dealt withEvaluation methods are then de-scribed followed by a useful chapteron surveys interviews and question-naires The final chapters concernusability assessment and controlledstudies

Each method is described in termsof what it does The necessary prepara-tion work is outlined including thematerials equipment and environmentthat are needed In addition easy tofollow procedures and methods foranalysing results are provided Shortexamples are given and the methodsare also usefully cross-referenced Thefinal section of the book considers thebusiness side of human factorsBeginning with the cost benefitsuseful organisational issues are alsoexamined Finally Nemeth looks atcommunications and the book con-cludes with case studies from a widerange of projects

This is a useful practitionerrsquos bookit is clearly grounded in industry

Interfaces Reviews

Human Factors Methods for DesignMaking Systems Human-CentredChristopher P NemethCRC Press 2004396 pages hardback illustrated bampwISBN 0-4152-9798-2CRC Price $9995 (about pound5700)

25Interfaces 65 bull Winter 2005

This book offers an insight into a newand dynamic community of softwareartists The book comes from theRead_Me festival that took place inAarhus last year The festival had twosections a conference and interactiveexhibition lsquocamprsquo As well as a bookthe organisers have an accompanyingwebsite at Runmeorg The site curatesthe artworks online while Read_Meoffers theoretical and practical dia-logue offline

From neither the art nor strictlyinteractive arts community Runmehas come together through informalgroups and networks Indeed theyhave stronger links to the hackercommunity than to the establishmentof Ars Electronica This means they areoften critical of the elitism of thegallery and museum culture(Andersen and Pold p 14) They arepragmatic practitioner based and(thankfully) leave the more esotericquestions about AI and consciousnessto the art establishment

Many of the twenty articles tacklesoftware formalism vs softwareculturism This debate central to thecommunity concerns whether inter-vention should focus on the material(software) or culture Intervention isan appropriate term as most contribu-tors see their work in explicitlypolitical terms Formalism concen-trates on artistic uses of code Software

culturalism on the other hand reflectsthe world of software and critiquestools such as Google and WindowsHere political intervention concernsreflecting the hidden values andqualities of the technology A thirdstrand bridges both and concernsperformativity and there is a healthydiversity of thought and actionbetween the two poles

The best theoretical papers are byArns Cox et al Johannson andLillemose Inke Arnsrsquo article comparessoftware art to generative art Thelatter is defined by Galanter as rsquoany arthellip where the artist uses a system hellipwhich is set into motion with somedegree of autonomy contributing to orresulting in a completed work of artrsquo(p 178) Troels Degn Johansson looksat the crisis of art as a parallel to one insoftware art Like most contributors heis critical of the interactive arts estab-lishment and Margot Lovejoy Indeedhe condemns her focus on art whichlsquois only marginally interested inexperiments at the level of programcodersquo hellip and is only interested in lsquowhatis tactile audible and visiblersquo (p 155)

Jacob Lillemose contemplatesFlorian Cramerrsquos distinction betweentwo kinds of software art Firstly thelsquoliterary and mathematical aesthetics offormal qualities of programming andgenerative codersquo hellip and secondly thelsquoconceptual and discursive involve-ment with software culturersquo (p 154)He argues that software art lsquois oftentreated as a digitally updated versionof the conceptual art that emerged inthe mid 60srsquo (p 138) rather than aqualitatively new discipline

Certain kinds of technology crop upin a number of chapters The predict-ably unpredictable functionality ofGoogle and Open Source are clearfavourites as opposed to the logicaland the corporate There are also anumber of artists that are referencedregularly These include John Cageand Sol Le Witt both for theirperformativity and immaterialism

As well as works being on show atRunmeorg the book also summarisesthirty two software art projects Theworks include Douwe OsingarsquoslsquoGoogle Talkrsquo (p 392) that generates

poetry from an initial keyword PeterLuiningrsquos (p 354) lsquoWindowrsquo is literallythat a transparent window thatcaricatures the graphical user interfaceversion because you can see through itIn similar ways many of the lsquosoftwareculturersquo works are witty and selfreferential including a thank you toJakob Nielsen

From the more formalist wingBoris Kopeinigrsquos TMP (p 370) is aseemingly random array of numbersthat fill the screen and change throughsome hidden functionality There arealso some good works that bridge thevideo and computer arts such as AmyAlexanderrsquos lsquoExtreme Whitespacersquo (p362) Performativity is also addressedwith live coding where laptops areused in live performances (Cox et al p170)

This book is testament to a new anddynamic community that has a uniquetake on art and software It will beinteresting to see how the communitymatures and begins to influencesoftware culture and art On the downside there is sometimes little concernfor the audience reception of the workOccasionally it seems as though thecommunity is the audience and thepractitioners are happy with this Thissituation however is untenable if theirinterventions are to a have widerimpact on art software and society

Edited by John Knight

practice with an eye on currentresearch and pertinent philosophicalgroundwork At nearly four hundredpages it is comprehensive without anypadding The core of the book is itsunderstandable descriptions ofmethods These provide valuableprofessional guidance and makeHuman Factors Methods for DesignMaking Systems Human-Centred aninvaluable reference work

Read_Me Software Art and CulturesOlga Goriunova and Alexei Shulgin[eds]Digital Aesthetics Research CentreUniversity of Aarhus 2004397 pages paperback illustrated bampwISBN 8-7988-4404-0University of Aarhus price pound2200

This is a flawless book that will beprovocative to anyone interested intechnology design and society Thebook starts by asking the questionwhat is a network The answer iscommonsense networks compriselsquonodes ties and flowsrsquo (p 26) Theauthor then brings together a numberof politicaltheoretical strands includ-ing globalisation post-Fordism theinformation society post-industrialismand post-modernism These he arguesare the precursors of the networksociety but the present is more than

The Network Society (Key Concepts)Darin BarneyPolity Press 2004198 pages paperback bampwISBN 0-7456-2669-6Polity Press price pound1499

26 Interfaces 65 bull Winter 2005

the sum of the past Drawing on thework of Manuel Castells in The Rise ofThe Network Society Barney points tothe unique qualities of the age (pp 25ndash34)

In Castellsrsquos formulationldquothe network society hellip ismade up of networks ofproduction power andexperience which con-struct a culture ofvirtuality in the globalflows that transcend timeand spacerdquo (Castells 1998370)

Well indeed and Castells loomslarge in the book and especially hisassertion that society is increasinglylsquoinformationalrsquo (p 28) and lsquoglobalisedrsquo(p 28) This means that power andconflict emanate from access to thenetwork (p 30) and creates a tensionbetween lsquoplacelessnessrsquo (p 31) andpeoplersquos need for lsquorootednessrsquo Lastlyhuman activity is expanded acrossborders and time zones in the networksociety These are all useful pointers towhere things are going and what wecould be designing

The first section looks at networktechnology Here Barney departs fromCastells and critiques instrumentalistsubstantivist and social constructivisttheories of technology and offers alsquocomposite viewrsquo (p 42) This approachsees technology as neither entirelydeterministic nor neutral but insteadmutable in the hands of humanagency

Barney considers the essence ofnetwork technology and notes how itembeds lsquoinstrumental rationalityrsquowithin seemingly neutral tools He alsopoints out some of the positive aspectsof networks in facilitating two-waycommunication localisation and lsquothereconstitution of local identity inter-ests and powerrsquo (p 47) In addition asopen systems networks provide anarena for contesting values andopportunities unavailable in the past

Network technology is alsocontextualised with issues in designsituation and use The author looks toAndrew Feenberg Langdon Winner(p 49) and Lawrence Lessig (p 51)These thinkers make similar points toHarvey Molotch and in essence theysuggest that design fixes value andaffordances for its users Converselyvalue and affordances are not solely

within the province of the designerDesign is constrained and influencedby external agencies These influencesare wide and encompass everythingfrom the law to methods of produc-tion Winner offers a well knownexample of how design can fix apolitical value through creatingconstraints and affordances for users

New Yorkrsquos Long Island highwayoverpasses were lsquodeliberately designedby Robert Moses so as to be too low toallow passage beneath them by publicbuses This design decision was also apolitical decision and the technicalarrangement it put in place was also apolitical arrangement hellip low over-passes effectively denied poor peopleand racial minorities hellip access to thepublic park and beachesrsquo (p 50)

The character of network technol-ogy is then described in terms oflsquotimendashspace compressionrsquo (p 61) andlsquodeterritorialisationrsquo (p 62) In effectthis means increasingly scattered andinterlinked methods of communica-tion production and consumptionacross time and distance Emblematicof the network society is the Internetand the author notes that lsquonever hasthere been a mass communicationsystem that seems so little contained orconstrained by territorial expansersquo (p62) Finally decentralisation andcontrol as well as interactivity andcustomisation are considered asunique features of the technology

The interpretative focus of thechapter is perhaps the bookrsquos onlyweakness By giving more weight tothe influence of digital networks onconsumption Barney could havebrought the issue much more alive Forexample in the rise of AmazoneBaytrade text messaging and even cheapair travel the matrix of human andtechnological networks is tangiblypresent

The next section concerns thenetwork economy This takes ineverything from enterprise and workto the changing nature of propertyThe history begins with the formula-tion of an information economy in the1960s and the liberalisation of thetelecommunications sector in the UKand US This materialist approach isrewarding Barney shows how politi-cal economic and technologicalexpediency has produced fundamentalchange for better and worse

The last two chapters concernpolitics and identity Both are influ-enced by a collapse of legitimacy of theold increasing fragmentation and newnetworks This is brought into thecontext of the rise of globalisation andthe changing role of enterprise and thestate The lsquostatersquos apparent crisis ofsovereigntyrsquo (p 114) is the authorargues a result of deterritorialisationalthough he surveys alternativeinterpretations of the geo-politicalmap

The network society is both spurand brake on political involvementand the author is ambivalent whetherthe changes it brings about are good orbad He notes the rise of new(transnational) opposition movementsat the same time as the hegemony ofthe old (national) media Thesedevelopments are contained within alsquonew politicsrsquo that is highly networkedand symbolic The author also suggeststhat identity is an increasingly impor-tant question in the face of thedelegitimising of organisations Thechapter begins with a quote fromCastells (p 145)

ldquoIn a world of global flowsof wealth power andimages the search foridentity collective orindividual ascribed orconstructed becomes thefundamental source ofsocial meaning hellip Identityis becoming the main andsometimes the only sourceof meaning in a historicalperiod characterized bywidespread destructuringof organisations helliprdquo(Castells 19963)

Drawing on the work of SherryTurkle the mutability of identity isdiscussed and the chapter concludesby looking at community AvoidingCastellsrsquos positive reading of thesituation the author is more concernedabout whether the network society isreal or is just a useful focus for under-standing the world we live in (p 181)We might broaden that focus to thinkabout how the network society influ-ences the way we design and theproducts and services we help tocreate

John KnightJohnknightuceacuk

27Interfaces 40 bull Autumn1999C

onta

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e a

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ract

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pute

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ribe

to th

is jo

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0)

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s 14

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gree

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e

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d ho

lder

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ess

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m a

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orm

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HC

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p B

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ter

Soci

ety

1 Sa

nfor

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reet

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indo

n S

N1

1HJ

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(Tel

+44

(0)1

793

4174

17)

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ries

abo

ut m

embe

rshi

p ca

n al

so b

e e-

mai

led

to

hci

bcs

org

uk

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tish

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roup

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n F

orm

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05 P

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e pr

int o

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pew

ww

bcs

-hci

org

uk

Interfaces is published quarterly by the British HCI Group copy 2005 The British HCI Group (unless indicated otherwise) The opinions expressed represent thepersonal views of the authors and are not the official views of their companies nor of the British HCI Group unless specifically stated

Quarter page pound135Half page pound240Full page pound44520 supplement for cover or

inside cover pages

Discounts given to corporate memberseducational institutions and charities

Special rates for job advertisementsLoose inserts pound175 + weight allowance if over

10g

ADVERTISING RATES ndash to advertise contact the editorJob advertising also accepted for UsabilityNewscom at thesame rates as for quarter-page ad in Interfaces Book bothfor a 20 discount Contact Andy Dearden CommunicationsChair British HCI Group0114 225 2916 oramdeardenshuacuk for further details

The British HCI Group is served by Sub-groups comprising representatives from a broad range of academic and industrial centres of HCIinterest The Sub-groups are committed to promoting the education and practice of HCI and to supporting HCI people in industry and academiaFor contact details of the persons in each Sub-group please select from the following

Officers and Sub-groups

CHAIRS AND OFFICERS GROUPChair Russell BealeVice Chair Catriona CampbellEx-Chair Gilbert CocktonTreasurer Ian BenestSecretary Linda LittleCommunications Sub-group ChairAndy DeardenEducation amp Practice Sub-group ChairWilliam WongEvents Sub-group Chair Peter Wild

Anxo Cejeiro RoibasMembership Sub-group ChairAdrian WilliamsonChair of Student RepresentativesCatherine Kenny

Communications Sub-groupChair Andy Dearden

Interfaces magazine editor Laura Cowen

PR amp Marketing Nico McDonaldCatriona Campbell Nick Bryan-KinnsAmir Naghsh (webmaster)

UsabilityNewsProject Director Dave ClarkeEditor Ann Light

Website listserv and online servicesJesmond Allen Gerred Blyth

Research Sub-groupChair Dianne Murray

Alan Dix Dale Richards

Events Sub-groupChair Peter Wild

Conference Planning Fintan Culwin

European ConferenceLiaison amp Planning vacant

HCI2005 Chair Tom McEwan

HCI2004 Chair Janet Finlay

Meetings Officers Colin VentersAnxo Cereijo Roibaacutes

Fausto J Sainz Salces (SR)

Education amp Practice Sub-groupChair William Wong

HCI Accreditation Scheme Jonathan Earthy

Alan Dix Barbara McManus

Membership Sub-groupChair Adrian Williamson

IndiaChina Liaison Andy Smith

Organisational Liaison Dave England

SIGHCHI and IFIP Liaison Gilbert Cockton

BCS Liaison Barbara McManus

Regional Liaison Daniel Cunliffe

British HCI Group committee members (alphabetical listing)

Jesmond Allen bull tel 01179 020301 bull mob 09731 731757 bull jesmondjesmondocouk

Russell Beale bull University of Birmingham bull tel 0121 414 3729 bull fax 0121 414 4281 bull RBealecsbhamacuk

Ian Benest bull University of York bull tel 01904 432736 bull fax 01904 432767 bull ianbenestcsyorkacuk

Gerred Blyth bull Amberlight Ltd bull tel 0870 7399900 bull gerredamber-lightcouk

Nick Bradley bull University of Strathclyde bull tel 0141 548 3524 bull fax 0141 552 5330NickBradleycisstrathacuk

Nick Bryan-Kinns bull Queen Mary University bull tel 020 7882 7845 bull nickbkdcsqmulacuk

Sandra Cairncross bull Napier University bull tel 0131 455 2724 bull SCairncrossnapieracuk

Catriona Campbell bull The Usability Company bull tel 0207 843 6702 bull fax 0207 843 6701catrionatheusabilitycompanycom

Dave Clarke bull Visualize Software Ltd bull tel 07710 481863 bull fax 01543 270409 bull davevisualizeukcom

Gilbert Cockton bull University of Sunderland bull tel 0191 515 3394 bull fax 0191 515 2781GilbertCocktonsunderlandacuk

Laura Cowen bull IBM Hursley bull laurajcowenyahoocouk

Fintan Culwin bull South Bank University bull tel 020 7815 7434 bull fax 020 7815 7499 bull fintansbuacuk

Daniel Cunliffe bull University of Glamorgan bull tel 01443 483694 bull fax 01443 482715 bull djcunlifglamacuk

Andy Dearden bull Sheffield Hallam University bull tel 0114 225 2916 bull fax 0114 225 3161amdeardenshuacuk

Alan Dix bull Lancaster University bull tel 07887 743446 bull fax 01524 510492 bull alanhcibookcom

Jonathan Earthy bull Lloydrsquos Register bull tel 020 7423 1422 bull fax 020 7423 2304 bull jonathanearthylrorg

Dave England bull Liverpool John Moores University bull tel 0151 231 2271 bull fax 0151 207 4594denglandlivjmacuk

Janet Finlay bull Leeds Metropolitan University bull tel 0113 283 2600 (ext 5158) bull fax 0113 283 3182JFinlaylmuacuk

Martha Hause bull mlhausedslpipexcom

Catherine Kenny bull Northumbria University bull tel 0191 243 7244 bull fax 0191 227 4713 bull ckennyunnacuk

Ann Light bull tel 07947 072300 bull fax 020 8241 5677 bull annlcogssusxacuk

Linda Little bull Northumbria University bull tel 0191 243 7250 bull fax 0191 227 4713 bull llittleunnacuk

Nico McDonald bull Design Agenda bull tel 07973 377897 bull fax 07976 650257 bull nicodesign-agendaorguk

Tom McEwan bull Napier University bull tel 0131 455 2793 bull fax 0131 455 2727 bull tmcewannapieracuk

Barbara McManus bull University of Central Lancashire bull tel 01772 893288 bull fax 01772 892913bmcmanusuclanacuk

Dianne Murray bull tel 0208 943 3784 bull fax 0208 943 3377 bull diannesoicityacuk

Amir M Naghsh bull Sheffield Hallam University bull tel 0114 225 3195 bull ANaghshshuacuk

Dale Richards bull QinetiQ Ltd FST bull tel 01252 393896 bull fax 01252 392720 bull drichardsqinetiqcom

Anxo Cejeiro Roibaacutes bull University of Brighton bull tel 01273 642458 bull fax 01273 642405acroibasbtonacuk

Fausto J Sainz Salces bull Liverpool John Moores University bull tel 0151 231 2082 bull fax 0151207 4594cmsfsainlivjmacuk

Andy Smith bull Thames Valley University bull tel 01753 697565 bull fax 01753 697750 bull andysmithtvuacuk

Colin Venters bull University of Manchester bull tel 0161 275 1384 bull cventersncessacuk

Robert Ward bull rdwardhudacuk

Peter Wild bull University of Bath bull tel 07779 330 554 bull fax 01225 386131 bull peterjwildgmailcom

Adrian Williamson bull Graham Technology plc bull tel 0141 533 4000 bull AdrianWilliamsongtnetcom

William Wong bull Middlesex University bull tel 0208 411 5000 bull fax 0208 411 5215 bull wwongmdxacuk

KEYBold entries indicate members of the Chairs and Officers GroupSR student representative

Editor Interacting with ComputersDianne Murray

Interfaces magazineEditor Laura CowenBooks Editor Sandra CairncrossMyPhd Editor Martha HauseProfile Editor Alan DixProduction Editor Fiona Dix

Relevant URLsBritish HCI Group wwwbcs-hciorgukUsabilityNews wwwusabilitynewscomHCI2005 wwwhci2005org

BCS ContactsSue Tueton (Membership) hcibcsorguk+44(0) 1793 417416

The British Computer Society1 Sanford Street Swindon SN1 1HJ UKTel +44(0) 1793 417417Fax +44(0) 1793 480270Email hcibcsorguk

  • Interfaces 65
    • View from the Membership Chair
    • Editorial
    • Deflections You canrsquot burst seams if no-one will wear the clothes
    • Ambient technologies
    • The brain and the web A quick backup in case of accidents
    • Past present and a virtual future Treating phobias with exposure therapy
    • My PhD Social Networks in e-Learning
    • Memorability and security of passwords
    • Experiencing design Tools of the trade
    • RAE response
    • Aspects of HCI2005
    • HCI2005
      • A PhD studentrsquos reflection
      • The Fringe
        • Scotland overrun with micehellip
        • Weapons of Maths Construction
          • HCI and the Older Population workshop (two views)
          • The Purple Press
            • Interfaces Reviews
            • British HCI Group committee members

10 Interfaces 65 bull Winter 2005

Anstis S M (1995) Aftereffects from jogging Experimental Brain Research 103476ndash478

Argas S Sylvester D amp Oliveau D (1969) The epidemiology of commonfears and phobia Comprehensive Psychiatry 10 151ndash156

Botella C Banos R M Perpina C Villa H Alcaniz M amp Rey M (1998)Virtual reality treatment of claustrophobia a case report Behaviour Researchand Therapy 36 239ndash246

Botella C Osma J Garcia-Palacios A Quero S amp Banos R M (2004)Treatment of flying phobia using virtual reality Data from a 1-year follow-up using a multiple baseline design Clinical Psychology amp Psychotherapy 11311ndash323

Carlin A S Hoffman H G amp Weghorst S (1997) Virtual reality and tactileaugmentation in the treatment of spider phobia a case report BehaviourResearch and Therapy 35 153ndash158

Durgin F H amp Pelah A (1998) The role of optic flow in visuo-motorrecalibration during running Journal of Physiology 506 111P

Durgin F H amp Pelah A (1999) Visuomotor adaptation without visionExperimental Brain Research 127 12ndash18

Emmelkamp P M G Krijn M Hulsbosch AM de Vries S Schuemie M Jamp van der Mast C A P G (2002) Virtual reality treatment versus exposurein vivo a comparative evaluation in acrophobia Behaviour Research ampTherapy 40 509ndash516

Garcia-Palacios A Hoffman H G Kwong See S Tsai A amp Botella-ArbonaC (2001) Redefining therapeutic success with VR exposure therapyCyberPsychology and Behavior 4 341ndash348

Garcia-Palacios A Hoffman H G Carlin A Furness T A amp Botella-Arbona C (2003) Virtual reality in the treatment of spider phobia Acontrolled study Behaviour Research and Therapy 40 983ndash993

Hafner R J amp Ross M W (1983) Predicting the outcome of behaviour therapyfor agoraphobia Behaviour Research and Therapy 21(4) 375ndash382

Hoffman H G Garcia-Palacios A Carlin A Furness T A amp Botella-Arbona C (2003) Interfaces that heal Coupling real and virtual objects totreat spider phobia International Journal of Humanndashcomputer Interaction 16(2)283ndash300

Hodges L F Rothbaum B O Watson B Kessler G D amp Opdyke D (1996)Virtually conquering fear of flying IEEE Computer Graphics and Applications16 42ndash49

Jackson C (2004) Visuo-motor aftereffect as a function of adaptation durationand speed (Unpublished dissertation)

Jang D P Kim I Y Nam S W Wiederhold B K Wiederhold M D ampKim S I (2002) Analysis of physiological response to two virtualenvironments Driving and flying stimulation CyberPsychology amp Behavior5(1) 11ndash18

Krijn M Emmelkamp PM Biemond R de Wilde de Ligny C SchuemieMJ van der Mast CA (2004) Treatment of acrophobia in virtual realitythe role of immersion and presence Behaviour Research Therapy 42(2) 229ndash239

Magee W J Eaton W W Wittchen H U McGonagle K A Kessler R C(1987) Agoraphobia simple phobia and social phobia in the NationalComorbidity Survey Archives of General Psychiatry 53 159ndash168

Marks I M (1987) Fear phobias and rituals Panic anxiety and their disordersNew York Oxford University Press

Marks I M (1992) Tratamiento de exposision en la agoraphobia y el panico InEcheburua E (ed) Advances en el tratamiento psicologico de los tratornos deansiedad Madrid Piramide

Meehan M Insko B Whitton M Brookes F (2002) Physiological measuresof presence in stressful virtual environments SIGGRAPH 2002 ConferenceProceedings 645ndash652

Miltenberger R G Wright K M amp Fuqua R W (1986) Graduated in vivoexposure with a severe spider phobic Scandinavian Journal of BehaviourTherapy 15(2) 71ndash76

North M M amp North S M (1997) Virtual environments psychotherapy a casestudy of fear of flying disorder Presence Teleoperators amp Virtual Environ-ments 5(4)

Ost L G (1989) One-session treatment for specific phobias Behaviour Researchamp Therapy 27 1ndash7

Ost L G (1996) One-session group treatment for spider phobia BehaviourResearch and Therapy 34 707ndash715

Rothbaum B O Hodges L F Kooper R Opdyke D Williford J S ampNorth M (1995) Virtual reality graded exposure therapy treatment of aacrophobia- A case report Behavior Therapy 26(3) 547ndash554

Slater M Usoh M amp Steed A (1995) Taking Steps The influence of awalking technique on presence in virtual reality ACM Transactions onComputer-Human Interaction 2(3) 201ndash219

Speltz M L amp Bernstein D A (1979) The use of participant modelling forclaustrophobia Journal of Behavior Therapy and Experimental Psychiatry 10(3)251ndash255

Sutherland I (1968) A head-mounted three dimensional display FCCC 33757ndash764

Wald J amp Taylor S (2000) Efficacy of virtual reality exposure therapy to treatdriving phobia a case report Journal of Behavior Therapy and ExperimentalPsychiatry 31(3ndash4) 249ndash257

Weiderhold B K amp Weiderhold M D (2003) Three-year follow up for virtualreality exposure for fear of flying CyberPsychology amp Behavior 6(4) 441ndash445

Wolpe J (1969) The practice of behavior therapy New York Pergamon

Chris JacksonLancaster Universityjackson_27hotmailcom

Chris studied BSc Psychology at theUniversity of York before going on tocomplete an MRes in the Design amp Evalua-tion of Advanced Interactive Systems atLancaster University His research interestsincluded topics from NeuropsychologyPsychopharmocology and HCI Hersquoscurrently applying for research positionswithin universities to learn new skills and

broaden his knowledge with the intention of beginning a PhDwithin the next 3 years

Call for Papers

The First Joint BCSIFIPICSHCI Educatorsrsquo Workshop

HCIEd2006-1 inventivityTeaching theory design and innovation

in HCI

Limerick Ireland23ndash24 March 2006

Workshop to discuss and explore methods and best practice forhelping our students learn about and apply inventive thinkingwhen designing systems visualisations and interaction for humanuse

Important dates

Paper submission Friday 13 January 2006Notification of acceptance Friday 17 February 2006

Final papers due Friday 3 March 2006

httpwwwidculiehcieducators06

11Interfaces 65 bull Winter 2005

Being from the island of Cyprus I have relied on the Internetfor many years to get my outside information During mystudies for a Bachelorrsquos degree I took several e-Learning courseswhich triggered my interest in HCI Design in e-Learning Fur-thermore I am an amateur musician and enjoy the audio as-pect in these environments

The initial stages of my PhD focused on Computer-AssistedLanguage Learning (CALL) Websites The most important as-pect from the data collected and analyzed in these stages wasthe importance of Computer-Mediated Communication (CMC)in e-Learning websites Thus my focus shifted to CMC in e-Learning

The study dealt with issues surrounding social interactionin online learning environments After carrying out a literaturereview on CMC and online social communities I have studiedand evaluated a number of frameworks and models that areused to assess CMC in e-Learning environments Aspects andattributes of CMC that were studied include content cogni-tion social networks discourse and interaction A gap wasidentified in the available methods for assessing the evolutionof social networks in e-Learning environments Hence I havedeveloped FESNeL a Framework for assessing the Evolutionof Social Networks in e-Learning

The FESNeL framework has been developed to allow e-educators and online course instructorsmaintainers to per-form in-depth analyses of the communication patterns of thestudents on their e-Learning courses and to follow their courseprogression FESNeL assesses the social network of the stu-dents over the duration of the course mapping out the changesand evolution of these social structures over time It is usefulfor monitoring the networks and keeping track of their changeswhile investigating how specific course amendments interfacedesign participation in computer-mediated communicationandor conversation topics positively or negatively influencethe dynamics of the online community

When using this framework to assess their e-Learning com-munity e-educators are able to predict how certain actions willaffect their network and can incorporate various methodolo-gies to alter the state of their network FESNeL is a unifiedframework compiled of both qualitative and quantitative meth-ods The four components of FESNeL are

bull Attitudes Towards Thinking and LearningSurvey (ATTLS)

bull Social Network Analysis (SNA)

bull Topic Relation Analysis (TRA)

bull Log Analysis

ATTLSThe ATTLS is used to assess the quality of discourse within acourse by measuring the extent to which a person is a lsquoCon-nected Knowerrsquo (CK) or a lsquoSeparate Knowerrsquo (SK) Differencesin SK and CK scores produce different behaviours during anactual episode of learning and result in different reactions tothat session People with higher CK scores tend to find learn-ing more enjoyable and are often more cooperative congenial

and more willing to build on the ideas of others while thosewith higher SK scores tend to take a more critical and argu-mentative stance to learning Separate knowers look for whatis wrong with other peoplersquos ideas whereas connected knowerslook for why other peoplersquos ideas make sense or how theymight be right since they try to look at things from the otherpersonrsquos point of view and try to understand it rather thanevaluate it

SNASNA is the mapping and measuring of relationships and flowsbetween people groups organizations computers or otherinformationknowledge processing entities It provides both avisual and a mathematical analysis of human relationshipsSNA is used to visualize communicationrelationships be-tween the students study the factors which influence themdraw out implications of the relational data and make recom-mendations to improve communication within the social net-work of students

TRAThe TRA model is a content analysis tool Content analysis isan approach to understanding the processes that participantsengage in as they input messages The tool assists us in under-standing the messages and communication between the learn-ers and how important the discussed topics are for the learn-ers to remain and complete the online course

Log AnalysisLog files are used to track the usersrsquo interactions with thecomputer system they are using Using logs we examine theareas of the website that the students visited the frequency oftheir visits and their patterns of navigation Logs are alsotime-stamped so they can be used to calculate how long a userspends on a particular task or how long a user has lingered in acertain part of the website By carrying out log analysis weinvestigate the studentsrsquo course attendance CMC contributionand course progression retention and advancement

Furthermore the proposed unified framework is currentlybeing applied to a characteristic case study of a CALL courseLarge amounts of data from a course with 55000 students isbeing collected to be analysed and the results will allow forsuggestions for future research The proposed unified frame-work will assist in answering questions like what causes stu-dent retention in online courses and how this can be improvedthrough the interface of the e-Learning course and the use ofCMC applications The final aim of this study is the generaliza-tion of FESNeL so that it is applicable to a wide range of e-Learning courses

Andrew Laghos

My PhDSocial Networks in e-Learning

Andrew LaghosCentre for HCI DesignCity University LondonwwwLaghoscomDr847soicityacuk

12 Interfaces 65 bull Winter 2005

People ndash and their passwords ndash are often seen as the weakest link in any secure system There is a basic conflict in that a passwordought to be easy to remember but at the same time hard to guess There is an assumption that the hardest password to crack is onewhich is composed entirely randomly but that is also likely to be the hardest to remember The main objective of a small experimentwe recently carried out was to verify if that is truly the case and to get some indication of what is the best kind of password

The experiment was carried out via the web and compared the kinds of password shown in Table 1 Memorability of thepasswords was measured by getting people to attempt to recall them after one week Security strength of the passwords wasmeasured by submitting them to a password-cracking program and seeing how long it took to crack them ndash if at all

People were invited to visit a website set up for the experiment (including through an appeal in Interfaces 62) They registered bygiving their email address and then were randomly assigned to one of the above password classes For Classes 1 to 3 they weregiven a password for Classes 3 and 4 they had to choose one themselves In all cases they were asked not to write down theirpassword but to attempt to remember it

Participants then received emails one day later and one week later asking them to return to the website They would then re-enter their password or register the fact that they had forgotten it The purpose of returning after one day was to give theparticipants some practice with their password Therefore if they did not remember it at this stage they were told it again Thus itwas only the results of their second return to the website after a week that was used as a measure of memorability

Strength was measured by setting up a Unix password file using 173 of the passwords and then running the public-domainpassword cracking software John the Ripper (httpwwwopenwallcomjohn) on that file As passwords were cracked the timetaken was recorded

Some passwords were cracked immediately (effectively in less than one second) The last password was successfully cracked at151822 on 20th February 2005 (69 days 22 hours and 2 seconds or 6040802 seconds from the start of the experiment) The softwarewas left running until 095122 on 9th March 2005 At that point 27 passwords had been cracked and it was assumed that no furtherones would be

ResultsThe password website went live in December 2004 Up to 24th March 2005 a total of 246 passwords were collected Thememorability and strength of the password classes are summarised in Figure 1 (overleaf)

DiscussionWe are in the process of writing more detailed publications regarding this experiment ndash and related work we are undertaking

Among other things there is clearly scope to discuss the appropriateness of the methods and the applicability of the resultsHowever we can already draw some useful results As expected random passwords are most secure none of them was crackedHowever it is also not surprising that they were also the hardest to remember a memorability rate of 25 does not seem of anypractical use

Guided Choice was the next most secure class with a high degree of memorability (81) This suggests that the conventionaladvice given to users is appropriate Interestingly though the memorability of these was lower than that for Free Choice (85) sothat there is a price to be paid for security Nonsense passwords are quite secure ndash but with a memorability of only 55 they are notlikely to be practically useful Concatenated Pairs are generated by a number of systems such as some websites but our data

Memorability and security of passwordsAlistair DN Edwards amp Helen Petrie

Class Description Examples

1 Random The eight characters of the password were automatically chosen entirely at random ap4AEppoundp djs843nd

tocamp201

2 Nonsense Letters were randomly chosen ndash but in alternating pairs of vowels and consonants mejadoro gitekabathereby creating non-words that are to some extent pronounceable bekumufi

3 Concatenated Pairs This algorithm constructs a password by concatenating two four-letter words rungself fastlacebanebong

4 Free Choice The user was allowed to choose any 8-character password they wanted

5 Guided Choice This was as in (4) except that the user was given advice on the choice of a goodpassword

Table 1 Password classes tested In order to make the measurement of strength fair all passwords had to be exactly 8 characters long

13Interfaces 65 bull Winter 2005

Alistair D N Edwards amp Helen PetrieDepartment of Computer ScienceUniversity of YorkHeslingtonYorkYO10 5DDalistaircsyorkacuk helenpetriecsyorkacuk

suggest that they are not very secure However they are quite memorable (75) This suggests that they may be appropriate forapplications in which the consequences of violation are not likely to be severe ndash which are also likely to be systems that are not worththe hackerrsquos attention

Figure 1 Summary of results Memorability refers to the percentage of the passwords of the given class that users were able to correctly re-enterafter one week Strength refers to the percentage of passwords that were not cracked Notice that none of the Random passwords was crackedand hence its Strength is 100

Engage in producing exciting papers about interactionEngage with each other and the conference themesEngage and be engaged in a stimulating and exciting conference in Londonrsquos East End

Engage is the 20th BCS HCI Group conference in co-operation with ACMTo find out more about these themes and submissions and taking part go to

11ndash15 September 2006Queen Mary University of London

Enthralling experiences bull Interfaces in the wildConnecting with others bull Mind body and spirit

Interactions for me bull At the periphery

wwwhci2006org

The themes to engage with are

14 Interfaces 65 bull Winter 2005

Sometimes yoursquoll hear people say ldquoIrsquom no good with toolsrdquoDonrsquot believe them Watch they use tools to cook and eattheir meals clean their teeth unlock the door to their houseand so forth all with unremarkable virtuosity Tools are morethan just hammers and screwdrivers and saws Rather toolssurround us in our everyday lives and we have evolved to bevery good at using them

Well-designed tools can be a joy to use When the act ofusing a tool breaks down however it can give us insight intowhat makes tools usable in the first place

ldquoMy dad once owned a pair of pliers that always gaveme a problem when I used them Every time I tried togrip something to tighten it up they clamped down onmy fingers I eventually learned to watch my fingerswhen I used them but I still remember the pinch marksthey leftrdquo

ldquo[In putting together a bookcase] there was so manydifferent types of screws and bolts of different sizes(some were metric and others were American sizes)that you had to have five different wrenches andscrewdrivers to get the job donerdquo

Tools work best when they are designed for the physicalcapabilities of their user (they are most commonly held in thehand) when they are well suited to the task that they areapplied to (tools mediate interaction with other objects) andwhen they are ready at hand in a well-organised workenvironment More basically good tools help people reachtheir goals by making incremental changes directly on visibleobjects In their application tools often act as amplifiers ofsome ability but tools can also help people constrain objects(eg with clamps) gain information about objects (eg usinga magnifying glass) or mark objects according to need (egusing a carpenterrsquos or seamstressrsquos pencil)

Some of what we know about the use of tools can help usbuild more effective software (or hardware) systems Tangi-ble user interfaces and handheld devices offer the most directpossibilities for mimicking tools in the real world Forexample the IO brush produced in Hiroshi Ishiirsquos lab takesthe form of a large artistrsquos paintbrush (httpwebmedia

mitedu~kimikoiobrush ) A tiny camera embedded in thetip of the brush can pick up color and texture from anysurface that the brush is touched to Using the brush theartist can transfer information from the physical environmentonto an interactive canvas painting in a natural way

Graphical user interfaces based on tool metaphors take aless literal approach The best-known work along these linesis the idea of ldquolocal toolsrdquo developed by Ben Bederson andcolleagues as part of the KidPad project (httpwwwcsumd

eduhcilpad++papersuist-96-localtools )Local tools are an alternative to the modal behavior of tool

palettes In a drawing application users can pick up a pen oran eraser use it and drop it in a convenient place for lateruse More than one copy of a tool can exist at the same timesupporting collaboration

Children as young as four can use local tools to drawpictures Work in my own group has pushed this ideafurther to explore the range of physical metaphors for

software interaction again in a drawing environment(httpwwwcscncsuedufacultystamantaffordanceshtml )For example a ruler in our HabilisDraw system can act as astraight edge for freehand drawing and can also be usedwhen picked up to push drawn objects into alignment atarbitrary angles Other physical analogs aside from pens andrulers include pushpins to constrain movement compassesinkwells and magnifying lenses

An important question is how the benefits of tool-basedinteraction for drawing might transfer to tasks with a lessobvious physical interpretation This requires a bit ofthought but some abstract properties of tools can provideguidance For example most tools in the real world mustcome in contact with an object to have an effect on it Thismeans that the effect of a tool is generally localised

To see how this notion of lsquoeffect localityrsquo might improve asoftware interface consider a Find and Replace dialog in aword processor Suppose I want to change every occurrenceof lsquoimagersquo to lsquoiconrsquo in a document A global replacement maygive unexpected changes such as lsquoiconryrsquo from lsquoimageryrsquo (orthe less likely lsquopilgriconrsquo from lsquopilgrimagersquo) If I add spacesbefore and after lsquoimagersquo to fix this then I will miss forms thatinclude punctuation such as lsquoimagersquo

The safest route is to walk through all the matches anddecide whether to change each one in context This has itsown difficulties however with each successive matchappearing at an unpredictable place on the screen andsometimes even with the dialog box moving to avoid obscur-ing matched strings

An improved Find and Replace dialog might exploit effectlocality by gathering all matches to a string in the same placeand letting the user refine the search criteria directly applythe replace option to specific matches or de-select somematches and then perform the replacement to the remainderautomatically This is just a brief example given to suggestfurther possibilities who wouldnrsquot like software to work aseasily and transparently as a hammer or saw

Further reading Chris Baber has recently published anexcellent book that reviews tool use from a human factorsperspective called Cognition and Tool Use Forms of Engage-ment in Human and Animal Use of Tools

Experiencing designTools of the trade Robert St Amant

Robert St Amanthttpwwwncsuedu~stamant

Robert St Amant is an associateprofessor in the computer sciencedepartment at North Carolina StateUniversity currently on sabbaticalfrom January 2005 throughDecember 2005 at the InformationSciences Institute University ofSouthern California The work inhis lab is a blend of humanndashcomputer interaction and artificialintelligence with an emphasis onplanning concepts Hersquos interestedin building intelligent tools to helpusers with complex tasks

15Interfaces 65 bull Winter 2005

Key pointsThe nature of HCI research is essentially interdisciplinary and the research carried out by participants in the field has a number ofdifferent outlets depending on the primary focus and impact of the work done Research applicable to a particular user group ordomain may be best disseminated through non-traditional HCI routes Therefore it is important that the panel recognise that HCIwork will appear in diverse outlets and that work published outside mainstream Computer Science (eg in design psychology orsocial sciences literatures) can have equal value to that published within Computer Science We would expect such work to be cross-referred to other panels as appropriate while recognising that the cross-disciplinary nature of the work may also make it difficultfor other panels to assess objectively

We would like to emphasise that the interdisciplinary nature of the field means that combining approaches and synthesisingnew material from a variety of fields is an integral and important aspect of HCI research and that significant advances can beachieved in an interdisciplinary way which are holistically more significant than each individual progression within one particularfield

The UOA Descriptor refers to ldquohellipusing methods drawn principally but not exclusively from the disciplines of mathematicsscience and engineeringrdquo We would like to confirm that HCI might appropriately be drawing methods from psychology sociologydesign and other such fields as well

ldquoThe sub-panel may for example examine in detail outputs that are published in outlets with which they are unfamiliar andthose which contain interdisciplinary researchrdquo We recognize and indeed welcome the fact that the panel will call upon theappropriate expertise as necessary in order to assess the value of contributions with which it may be unfamiliar However we wouldask the panel to ensure that HCI research is in no way disadvantaged by being more intensely scrutinized than other subject areaswithin the Unit of Assessment

We confirm the panelrsquos view that no one form of outlet is more appropriate than another and in particular would want toemphasise that the value of rigorously reviewed conference material may well be of more significant impact than journal materialsgiven the more responsive nature of conferences and the fast-moving nature of the field and that many HCI researchers understandthis and take advantage of this For some conferences in HCI (eg CHI HCI Interact) acceptance rates are around15ndash25 less than many journals It is also true that there are other conferences in the field for which this is not true There are manyreasons for conference publication a key one for HCI researchers is the wide exposure to and feedback from an internationalinterdisciplinary audience which is often of particular value in this domain in improving work

It is important to recognise that case studies and exemplars as well as prototype solutions to explore problems are important inour work and these are particularly difficult to assess though we note that the panel is looking for ldquorelevance to usersrdquo ldquopractice-based researchrdquo and ldquodirect engagement with usersrdquo so we have confidence that this style of work will be accounted for

For HCI the notion of a research group is less clear-cut than for other disciplines Our lsquogroupsrsquo tend to be across disciplines andoften across Universities ndash it is these that give support and coherence to researchers and we should find a way to recognise andidentify this in the RAE return ndash perhaps by identifying collaborations with other individuals and organisations to form part of theappraisal of the connectedness and support that an individual receives

RAE response

The Research Assessment Exercise assesses the quality of UK research and is used by the four UK higher education funding bodies(Higher Education Funding Council for Wales Higher Education Funding Council for England Scottish Higher Education Funding Counciland the Department for Employment and Learning) when distributing block grant funding to universities Block grant funding is the publicmoney given to universities for research it is independent of the grants that are given for specific projects from Research Councilscharities and European Union and government departments

The main assessment for RAE 2008 will take place in a couple of years but in July this year a consultation opened on the RAE 2008draft criteria and working methods so that UK higher education institutions subject associations and other stakeholders could submittheir views

In September Russell Beale the Chair of the British HCI Group prepared the Groups response which is printed here in full As Russellnotes The group was able to put in a coherent response to the consultation exercise which would not have been possible without thesupport and contributions from many members ndash many thanks to them all for their input big or small These activities are important toensure that HCI is effectively represented at a national level and properly supported by government funding

For more information see wwwhefceacukresearch and wwwraeacuk

Russell Beale

Russell BealeOn behalf of theBCS Humanndashcomputer Interaction Special Interest Group

16 Interfaces 65 bull Winter 2005

Aspects of HCI2005

Tom kicks off HCI2005

The conference dinner at the Caledonian Hotel

Alistair Sutcliffe gives his keynote inthe Lindsay Stewart lecture theatre

Too early for inhabitants ofthe Haymarket residences

The Ceilidh

Ted Nelson keynotespeaker

Doctoral Consortium

Conference awards

Commercial Uses ofEye-tracking workshop

A bar somewhere in Edinburgh

Edinburgh Festival fireworks

With all-nightlicencing youhave to gosomewhere

17Interfaces 65 bull Winter 2005

Since returning from my first HCI conference at NapierUniversity I wanted to share my thoughts about the wholeexperience from a PhD studentrsquos perspective My mainparticipation in the conference was as a member of theDoctoral Consortium which took place with all other work-shops and tutorials on the Monday and Tuesday The Con-sortium presented a great opportunity for all membersinvolved to meet and socialise with other students of HCI aswell as offering the chance to get some feedback on our workin a friendly and welcoming environment I would like tothank Ann Blandford Paul Curzon and Shailey Minocha fororganising an informative and stimulating experience

The main conference took place on the WednesdayThursday and Friday with Mary Czerwinski of MicrosoftResearch kicking off proceedings after the initial openingceremonies The main lecture hall had a unique and modernfeel to it which provided an ideal setting for the keynote (andother) speakers Prior to the conference starting I wasparticularly looking forward to hearing the presentations ofthe keynote speakers and so attended Maryrsquos talk with muchanticipation I wasnrsquot disappointed ndash Mary touched on someof the fascinating research that is currently going on atMicrosoft including the use of large displays brain-compu-ter interfaces and some new models for manipulatingwindows

After the initial keynote on Wednesday morning I wentalong to a session on trust and emotion and followed that byattending a session on awareness Breaks between sessionsprovided a good opportunity to meet with others and discussthe work presented in each of the sessions Facilities at thevenue were also very good making it easy to check emailwhen any spare moments presented themselves

The highlight of the whole conference for me was thekeynote by Ted Nelson in the late afternoon of WednesdayThis was the first time that I have heard Ted speak and Ifound his talk to be inspiring and motivating His question-ing of the very way in which we currently interact withcomputers was intriguing and thought-provoking As withany good presentation I came away from Tedrsquos keynote witha number of different ideas thoughts and questions tocontemplate further

The conference dinner on Wednesday evening was at theCaledonian Hotel where the food and service were excellentThe night concluded by visiting a few local bars and thenheading back to the halls of residence in Haymarket All inall a very enjoyable and productive day

After a late night I was up for an early start on Thursdaymorning and headed off to the conference venue from thehalls of residence The bus journey took about 15 minutes andafter some breakfast (and numerous cups of coffee) I mademy way to the first keynote of Industry Day This keynotewas by Ashley Friedlein CEO of E-Consultancycom whogave an enlightening talk on the importance of usability ine-commerce

Following Ashleyrsquos talk (and more coffee) I went to asession on searching and particularly enjoyed one of thepresentations on digital books and how they could be

designed to fulfil the social and emotional needs that realbooks often do After this session I decided to go to TedNelsonrsquos tutorial on ZigZigreg ndash the software engine he hadintroduced the previous day Attendees of the tutorial weregiven an opportunity to test-drive a prototype of ZigZag byinstalling it onto their laptops and having a play under Tedrsquosinstruction We were also allowed to take the prototype homewith us to play around with further at a later date

At end of the day Jackie Lee-Joe from Orange gave herkeynote about the branding experience at Orange LikeAshleyrsquos keynote earlier in the day I found it interesting toconsider usability from a different perspective and wassurprised by the attention to detail and amount of effort thatgoes into branding at Orange

After Jackiersquos keynote a few of us went off to the receptionfor new British HCI members where free wine was on offeralong with informal discussions about the British HCI GroupFollowing this many of us set off for the Hub and a CeilidhThis proved to be hugely entertaining and was great fun tosee people enthusiastically taking to the dance floor to struttheir stuff Again the night was concluded by visiting a fewbars and returning to the halls of residence in the early hoursof Friday morning

Unfortunately I had to miss the events taking place onFriday as I had an early flight leaving Edinburgh at 830amHowever the early start and waiting around at the airportgave me an opportunity to reflect on my experience at theconference I think feeling more like of a member of the HCIcommunity was perhaps the main thing I took away from theconference It can often feel quite isolating completing a PhDin HCI but meeting other students of HCI as well as moreestablished researchers was helpful as I was able to discussmy work (and the work of others) with people who have acommon interest in how we interact with computers

In summary I found the conference to be a fantasticexperience I thought the conference was well organised andthere were a variety of different themes that were coveredAttending the conference has given me a fresh burst of muchneeded enthusiasm inspiration and motivation going intomy second year I would like to take this opportunity tothank the British HCI Group for funding the whole experi-ence for Doctoral Consortium students ndash itrsquos heartening toknow that the group places such high importance on newresearchers entering the field I look forward to meetingeveryone again next year

HCI2005A PhD studentrsquos reflection Chris Creed

Chris CreedSchool of Computer ScienceUniversity of BirminghamBirmingham B15 2TTcpccsbhamacuk

18 Interfaces 65 bull Winter 2005

Well computer mice at least I brought my Mac Powerbookand my two USB mice to HCI2005 in Edinburgh and showedwhat powerful little creatures mice are Attaching two USBmice to any standard computer is very telling ndash the mice fightfor the cursor because only a single input stream is registeredby the OS However with my symPut driver which workson Mac OS X and Linux each mouse is given its own inputstream and peace reigns in the mouse world

What can you do with two separate input streams Thefour degrees of freedom in spatial input can be mappedasymmetrically such that the mouse controlled by thedominant hand does all the hard work and the mousecontrolled by the non-dominant hand plays a supportingrole This type of interaction follows Yves Guiardrsquos KinematicChain model [1] and is certainly useful for tasks that arenaturally asymmetric

My research focuses on tasks that are symmetric where thetwo hands play equal roles in the interaction I have devel-oped symDraw a 2-D vector drawing program in whichshapes are drawn using the two cursors to stretch the shapeout Shapes can be steered across the screen by grabbingopposite corners and this allows the shape to be simultane-ously rotated translated and scaled similar to Kurtenbach etalrsquos two-handed stretchies technique [2] In symDraw splinecurves are drawn with one hand but local editing is per-formed symmetrically with the two hands controlling theends of a tangent to a point on the curve

Irsquove also been working withIan Bell to develop symTone asymmetric photographic manipu-lation program In symTone atone reproduction curve can bemanipulated symmetrically withtwo cursors This allows fast andeasy exploration of the domainspace in which input tones aremapped through the curvefunction to determine the outputtones of the adjusted image

Irsquom currently working on adual cursor prototype window

manager called Duo Imagine resizing and moving anapplication window by grabbing opposite corners of thewindow with two cursors and simply stretching the cursorsout until the window is in the appropriate position and is thedesired size This single fluid motion can replace the two-step process of moving the window by dragging the title barand resizing the window by dragging on an edge or cornerThis example is just one of many ways that two cursors andtwo mice can be useful in a general computing environmentNo need to call in the Pied Piper here

References[1] Yves Guiard Asymmetric division of labour in human skilled bimanual

action The kinematic chain as a model Journal of Motor Behaviourpp 486ndash517 1987

[2] Gordon Kurtenbach George Fitzmaurice Thomas Baudel and Bill BuxtonThe design of a GUI paradigm based on tablets two-hands and transpar-ency In CHIrsquo97 Proceedings 1997

Scotland overrun with micehellipHCI2005 The Fringe

Celine Latulipe

symDraw object manipulation

Spline manipulation

symTone

Duo

Celine Latulipe is a doctoral candidate in theComputer Graphics Lab at the University ofWaterloo She is studying two-handedinteraction and focuses her work on usingstandard devices two cursors and symmet-ric interaction techniques In addition to herdoctoral research Celine is the mother oftwo small children and is also very involvedin trying to recruit more young women tostudy computer science She expects todefend her thesis in 2006

19Interfaces 65 bull Winter 2005

Mathematics is boring Like many people at primary school Ireally sucked at mathematics and maths seemed to suck meArithmetic and sums didnrsquot interest me and I wasnrsquot verygood at them It was only when I was doing GCSEs that Ibegan to enjoy it Numbers disappeared to be replaced withletters and I even enjoyed the ideas and principles behindthe numbers

Now Irsquove come full-circle Irsquove left school been to univer-sity and started developing a new calculator

My calculator started life as my university Masters projectto design a calculator that didnrsquot require learning or teachingMaybe I was ambitious but I wanted to build a calculatorthat was as intuitive to use as paper is Magic paper that isThe calculator I built behaves as much like paper as possiblebut with magic added it recognises your handwriting as youwrite and you can write naturally using ordinary mathemati-cal notation So it really works like paper then the magichappens when this writing is morphed into neat typesetequations which while remaining editable as anything elseare filled in with the correct answers Overall this allowsusers not to worry about either the calculatorrsquos ability or theirown They just use it like a piece of paper and can correct itwhen it goes wrong

What I didnrsquot expect from this idea was how excitingpeople would find it people actually enjoy writing sums andseeing them magically transformed before their eyes As aprofessor of mathematics said hersquod seen plenty of people cryover sums before but hersquod never seen people laugh andsmile

The calculator makes more sense when you see it workinginteractively for this brief article yoursquoll have to make dowith a series of static screen shots

The screen shots of course only show the screen not howyou interact with it Nor do static screen shots give any senseof the experience or the unique feel of using it

We use a tablet or a touch screen so it is very easy In factitrsquos a bit like the fancy user interface in Minority Report whenJohn Anderton (played by Tom Cruise) plays around on thebig glass screen

ldquoIrsquove never seen anything thatrsquos brought a smile to my facewhile doing addition but this has For that reason alone Iwant onerdquo ndash An artist

The initial responses I got and more formal HCI evalua-

tion confirmed it worked surprisingly well Users reallyenjoyed using it and actually got more accurate results whenusing it than with the ordinary commercial handheld calcula-tors they were familiar with

Earlier this year we demonstrated an improved version ofthe calculator at the Royal Society Summer Science Exhibitionto over 4000 people We managed to get formal feedbackfrom 436 people Over 90 enjoyed using it ndash rating it topfrom the five choices we gave them

Its surprising ease of use and fun has ndash we think ndashopened up entirely new ways of interacting with mathemat-ics It would have been an eye opener for me at school andmany of our subjects particularly those still doing GCSEthemselves have expressed the same thought The calculatorallows users to play with mathematics to try things out andto learn and see the underlying process One high schoolteacher said ldquoI like the way it sets everything out clearly youcan see how it got the answerrdquo

Hopefully all this will fit into the HCI PhD I am nowdoing We hope the calculator will have great opportunitiesfor use in learning and teaching and also in everyday calcula-tion tasks And hopefully the principles and ideas behind itcan be extended to other applications

ReferencesThimbleby W Thimbleby H (2005) A novel gesture-based calculator and its

design principles In HCI2005 Proceedings Volume 2

For more information please visit httpcsswanseaacukcalculatorsYou can also download the calculator from there It is written in Javaand should run on almost any computer but note that it works bestwith tablets touchscreens or interactive whiteboards rather thanmice

HCI2005 The FringeWeapons of Maths Construction Will Thimbleby

1 Write anywhere2 Changes automatically

recognised and solved3 Grab and move parts of a

sum4 The new sum rearranged

and solved

Will Thimblebywillthimblebynet

I am a PhD student at Swansea Univer-sity researching generative principles foruser interfaces I work there with HaroldThimbleby And yes that is my Dad I ama second generation HCIer so I guess hehas had some influence I dont think Iever consciously decided to enter HCIBut I love creating and making thingsbetter and HCI today is one of the mostwide reaching best ways to do that

20 Interfaces 65 bull Winter 2005

Frank It is very reassuring to know that there is a movementto consider lsquoComputers and the Older Generationrsquo

There was a very good and extensive presentation byProfessor Alan Newell stressing the need for designers toproduce computers with the older user in mind

There was an interactive lsquoDesign Workshoprsquo in which allparticipated followed by an assessment and investigation ofthe resulting designs presented with ease of use and suitabil-ity being paramount being for the use of all groups This wasquite enlightening and highlighted the pressure on lsquoDesignrsquoto cover all aspects of the product

Anna The keynote by Alan Newell examined the differentways we have of thinking about design for older people hecompared the lsquoinclusive designrsquo approach which sees designbeing extended to include groups like older and disabledpeople and an alternative approach which starts from aconsideration of these groups Designing with older ordisabled people in mind he argued produces technologyuseful for everyone ndash and often produces radical new solu-tions that would not otherwise occur for example the cassettetape recorder which was initially produced in England fortalking-books for the blind (Newell and Gregor 1997)

This was followed by a design workshop in which fivegroups separately designed paper prototypes of accessiblenavigation aids two groups were enhanced by the inclusionof older volunteers who took an active part in the designdiscussions When the designs were complete they werepublicly evaluated with Alan Newell acting as an evaluator

The designs were all interesting and carefully consideredand the evaluations were illuminating (and often veryfunny)

HCI and the Older Population workshop (two views)HCI2005

The ageing population and a recognition of the utility oftechnology means there is an increasing interest indesigning with older people in mind whether thisinvolves designing for all or producing specific items oftechnology to support older people The HCI and theOlder Population workshop at HCI2005 was intended toprovide a forum for those working in the area and toencourage others to consider this user group This wasthe latest of a series of such workshops at BCS HCIstarting in 2002 (Brewster and Zajicek 2002)

A standard element in our workshops is a talk fromand the attendance of members of the Dundee UserPanel a group of older volunteers While we can discussdesign issues ad nauseam the most effective way ofcommunicating the barriers that older adults encounterto technology use is to hear it from the users themselves

This report on the workshop was written by AnnaDickinson (University of Dundee) who co-organised theworkshop and Francis Allen one of the members of theUser Panel

21Interfaces 65 bull Winter 2005

Frank After lunch two representatives of the older genera-tion gave an individual talk on how computers appeared tothem again stressing design inclusion

The resulting discussion concentrated again on thelsquodesignrsquo aspects and the awareness to allow for the needs ofthe older generation as forecasts emphasise a greater increasein the older group

A generalisation of the one day workshop was that it didclearly stress the need for design application to the oldergroup but there was little to report on action as to what is tobe implemented

Anna The talks by Isobel Lindsay and Wilf Lakie were reallyeffective in underlining the frustration that novice users havewith complicated computer systems Part of Wilfrsquos talkinvolved reading out the following

Computers are still a mystery to me as myindustrial experience was wholly mechanicalengineering with only elementary electrics I dofind the computer to be a frustrating and confus-ing tool as there are always two three or moreways of achieving a function this I find to besuperfluoushellip Having just upgraded to a newunit with the XP operating program I understandthat XP refers to lsquoexperiencersquo my personal view isthat the program should be named the Exagger-ated Programme Personally it means I have tolearn a whole new set of rules in order to obtaineven the most basic function and there exists awhole conglomeration of new operating tools andmenus that mean nothing to me

The (too short) discussion which followed focused onsome of the questions that this area consistently brings upwhat are the characteristics of lsquoolder peoplersquo Is designing forthis group different from designing for the population ingeneral What can inclusive design do for us

Frankrsquos conclusions Designers have a great difficulty inproducing something for a group of people who had alifetime of contact only with mechanical objects I onlyexperienced electricity in electric motors lighting andtorches Note There was no electric light in the house until Iwas aged about six No telephone not even a radio The firstradio in the house was a lsquoOne valversquo that I built from a designsheet with parts supplied by an enthusiast (I was then agedseventeeneighteen)

I would like design people to stop designing units moresuitable for their own use and to design a unit more suitablefor general use by all classes of computer ability

What I have in mind is a unit that has all the bells andwhistles of the latest application covering all the latestinnovations that the design people can produce BUT thesame unit has the ability to be used by all computer users Tome this could be achieved by what is in common use in thegames field that is a keypad would select the LEVEL atwhich the unit would operate If this was available then

Anna Dickinson amp Francis Allen

anyone could use the unit at the level selected by themselvesand would be able to progress to higher levels in the sameway as they do in games by practice and increased abilityThe technology appears to be there so why not use it

Annarsquos conclusions One issue that consistently resurfaces isthe difficulty of communicating effectively with older usersabout computers and the potential for design changes Whilethose researchers who attended the workshop seemed tolearn a great deal from the presentations given by membersof the User Panel and from their involvement in the designexercises (and at Dundee we have been learning from themsince the beginning of the UTOPIA project in 2001) there wasan important and unforeseen effect on those members of theUser Panel who contributed Attendance at the workshopand especially involvement in the design exercises demon-strated for them some of the difficulties and challenges facingdesigners The result has been that instead of asking ldquoWhycanrsquot you make computers that workrdquo the questions becomeldquoHave you thought of trying thisrdquo Such sophisticatedinvolvement from our target users is a very positive step forall of usS Brewster and M Zajicek (2002) A New Research Agenda for Older Adults

Workshop BCS-HCI London UKA F Newell and P Gregor (1997) Human computer interfaces for people with

disabilities Handbook of Human Computer Interaction (1997) pp813ndash824

Call for Papers

IWSAWC 2006

6th International Workshop onSmart Appliances and Wearable Computing

In conjunction with ICDCS 2006

July 4 2006 Lisboa Portugal

Submission deadline January 15 2006

httpubicomplancsacukworkshopsiwsawc2006

Call for Papers

1st International Workshop on Physicality

6ndash7 February 2006 Lancaster UK

This multidisciplinary workshop will bring together researcherswho are interested in the way that physicality of digitalartefacts influences their use or in the way that digitalityinforms our understanding of the physical Through invitedtalks short research presentations and group discussion wewill discuss views on the fundamental nature of physicality andhow this relates to design in areas such as ubiquitous andtangible computing virtual reality and digital arts

submission deadline for position papers 10 January 2006

httpwwwphysicalityorg

22 Interfaces 65 bull Winter 2005

Toilet Trauma

Oh but whatrsquos a girl to do whenshe arrives at the university hallsof residence at 11pm to findtherersquos no toilet paper and thelsquo24hrrsquo Student Volunteers areslightly off-pace and annoyed atbeing disturbed

Without going into too finer detailI soon discovered that Irsquod notbrought any tissues either Ac-cording to the commandments leftin each room (eg ldquothou shalt notpark in residentsrsquo parking spacesrdquoand ldquothou shalt empty the bin andstrip the linen before leaving thyguest room on Fridayrdquo) eachroom has one supply of toilet rolland after that has been thor-oughly consumed ldquoreplacementswill need to be supplied byguestsrdquo

Well with a little ingenuity Ipulled through fortunately Ibrought enough knickers that Idonrsquot need to wear todayrsquos againuntil Friday And happily when Iregistered this morning my(rather trendy) delegate bagcontained enough scrap paperthat I should be able to managetill the end of the week withoutgiving in and supplying my own

toilet roll Hah

The Purple Pixiexx

Bathroom Bother

On the other hand I appear tohave been supplied with compli-mentary bottles of shampooconditioner and shower gel allnicely laid out on my loan-towelsndash like some fancy joint To behonest Irsquod rather have a comfybed without the plastic tartanmattress (whatrsquos that about)and a bedside light thank youvery much

Being a girl I brought my ownshampoo anyway

This morning though clutching

said shampoo I opted to bravethe slightly mouldy shower (AuntyMildew wouldrsquove been proudGrsquorest her soul) In the nobletradition of the Dastardly DandyDan (PP 2004) I turned on theshower and was flung across theroom by the force (small lsquofrsquo)

Water hellip water hellip everywhere

Still enough about the facilities hellipwell therersquos never enough aboutthe facilitieshellipbut wersquoll leave them

alone for now hellip

LoveThe Purple Pixiex

The Blue Genie

Irsquove just been speaking to my palthe Blue Genie He actually got toEdinburgh early on Sunday butspent the majority of the after-noon confined to his room(shudder) awaiting the arrivalof the Emergency Joiner It seemsthe lock on his door was brokenso he couldnrsquot actually lock hisdoor

So he didnrsquot have much choicebut to hang around until theEmergency Joiner turned uptwiddled his tools tutted a fewtimes and fixed the lock Appar-ently his thingummy was tooshort for the whatsit

At least he has a lock Thatrsquos all I

have to say on the matter

ThePPxx

The Shower Persona

Good morning Irsquom your showerlooking forward to freshening up

No thatrsquos not me thatrsquos the fanDidnrsquot switch it on Well getdressed get out and switch it onthen Building regulations aboutunventilated toilets Never heardof them

This morning Irsquove a really cleancubi hellip WAHAY HERE WE GOWATER WATER WATER I LUVVITSEE ME GO EVEN DANrsquoS NOTSEEN THIS KIND OF PRESSURESINCE THAT AGGRESSIVE QUES-TIONING AT SUNDERLAND BLOWTHAT SHOWER CURTAIN AWAYONTO THE FLOOR THANK THEDAY THEY POINTED ME STRAIGHTOUT THE CUBICLE DOOR ANDTHEN FITTED A CURTAIN IN-STEAD OF DOORS YO JUST SEEHOW FAST THE FLOOR FILLS UP IGO ALL THE WAY TO ELEV hellip ohspoilsport

Ok so a dribble shower then Yessir certainly sir Thank you sirsee you tomorrow sir

I just hope the next one puts theirtowel on the rail so that I can give

it a good blast hellip

Shower 72

How to survive conferenceweek in student halls

1 Sleep when you can if youcanrsquot sleep on your plastic mat-tress which creaks every timeyou move find a quiet cornerduring tea breaks or just slip intothe back row of an especially dullpresentation

2 Take your own pillow you canuse it to (a) bolster the suppliedpillow (b) replace the suppliedpillow (c) get comfortable when

Edited Lowlights from the Seedy Underbelly of HCI2005

The Purple Press

23Interfaces 65 bull Winter 2005

napping during the day (see Tip1)

3 Slip the supplied towel betweenthe plastic mattress and sheet to(a) provide some kind of padding(b) reduce the level of creaking(c) avoid waking up in a pool ofyour own sweat

4 Or alternatively sleep on topof the duvet and use your coat asa cover

5 Ignore all of the above andbook into the Travel Inn acrossthe road That way you can ignoreTips 1ndash4 yoursquoll get taps thatyou can actually turn off showersthat donrsquot flood the bathroomtowel rails that break your fallwhen you slip in River Napier (iebathroom floor) and donrsquot contrib-ute to it and door locks that canresist more than your novicepickpocketing-with-a-paper-clip

skills

e-bsorbed

A bus commute to the conferenceeach morning is a drag unless you

can find something more enjoy-able to do at the same time

Entertaining myself by flickingthrough the proceedings yester-day a paper about tools forleasure reading caught my eye Itwas fascinating ndash talking aboutthings like the importance ofmobility for books and e-booksthe social life of print books andthe emotional attachment peoplehave to them

Just after Irsquod read the bit aboutprint books often becominginvisible with the userrsquos attentionbeing completely taken by thecontent of the reading experienceI looked up hellip and realised Irsquodmissed my stop

Napier was long behind us hellipwhich is really neat an interac-tive research paper that gives youthe actual experience itrsquos discuss-ing Is there a name for thisphenomena and does anyonehave other examples hellip or do

these things only happen to me

PC

Conference Fringe

It seems to me that the less effortthat goes into organising some-thing the more fun it is

This is not to rubbish the work ofmy pal the Blue Genie who ranthe Fringe What I mean is thatthere was no review processinvolved in selecting the partici-pants in the Fringe

Basically if you had an idea or aninteractive experience you wantedto demonstrate to the rest of theconference you could just set upyour laptop and away you went

I was really rather impressed withthe exhibits Clearly so were theother delegates that stuck aroundto see because the presenterswere talking constantly to peopleuntil it was all wrapped up atabout 7pm

If you didnrsquot stick around to seethe Fringe shame on you

The exhibits included theThimbleby Tworsquos funky calculatorCanadian Chickrsquos two-handedmouse(smice) and a means ofgathering data on how peoplelsquoskinrsquo their applications and tools

Disclaimer

The views expressed in The PurplePress are not those of the authors oranyone else and are not to be re-peated in front of anyone who couldtake offence although of course noone can take offence because thecharacters described in The PurplePress could not possibly exist in realor virtual life or death Does thatcover everything

Architectural ungreatness

Whoever dreamt up the design ofthe Lindsay Stewart LectureTheatre Whatrsquos the first rule ofauditorium design Donrsquot light thespeaker from behind So whatdoes LSLT do It has a bloodygreat window right behind wherethe speaker stands

A feeble attempt has been madeat some point to block the lightwith blinds that generate a head-ache-inducing moire effect forthose in the audience an overalleffect demonstrated by Mary Cduring her otherwise excellent

keynote presentation

So the question is should we doaway with the whole peer reviewprocess for HCI2006 in LondonAfterall itrsquos tedious and time-consuming for all involved Whynot instead just have anyonewho fancies coming to the confer-ence turn up with their laptop todemo their projects

I think it could work hellip

Purple Pixie

24 Interfaces 65 bull Winter 2005

Welcome to Interfaces Reviews Thanks to Sandra Cairncross for doing a great job as the last editor I have now been given the batonand perhaps unfortunately for you this means you get three reviews by me in this issue This is a short-term measure and will soon beremedied I have a willing cohort of reviewers and some great books to discover Interfaces Reviews will feature a themed set of books ineach edition In the coming year the reviewers will be bringing you their views on books on novel interfaces information architecture andgames as well as some lsquoheavy stuffrsquo I will also be getting the latest news on up and coming HCI books so if you are publishing writing orhave seen a great book let me know These are my contact details

John KnightDirector of User-LabBirmingham Institute of Art and DesignGosta GreenB4 7DX0121 331 7868JohnKnightuceacuk

The three reviews in this edition cover my interests in art design and technology Tangential to HCI perhaps but it is interesting how each ofthese subjects tackles the humanndashcomputer interface in terms of aesthetics utility and ethics

John KnightJohnknightuceacuk

This book comes from the same stableas Patrick Jordanrsquos Pleasurable ProductsOther publications in the series includeJordanrsquos Introduction to Usability andHuman Factors in Product Design withWilliam Green With this pedigree thisnew volume is unlikely to disappointand it doesnrsquot It looks and feelstrustworthy and complete

The book has three parts The firstdescribes the practice of HumanFactors The second offers a compen-dium of methods The last part looks atprofessional issues and applications Itis clearly aimed at practitioners andcould be a single point of referenceIndeed the introduction suggests thatits writing came from the lack of sucha work It is aimed at the designdisciplines and will have relevance toeveryone from architects to softwareengineers For the more lsquodesignerlyrsquo itmay be a bit dry and there are fewillustrations However designers ofany flavour would be well advised toread it

The book begins by looking at thebarriers to the take up of technologyand the problems with designingproducts and user interfaces HumanFactors is proposed as a remedy to

these problems and a way of improv-ing the user experience The focus ispretty much on traditional ergonomicconcerns These include comfortperformance reliability and physi-ological and cognitive fit Applicationscentre on systems and especially thosepertaining to activity and work

Readers are taken through thehistory of human factors design andthis is contextualised by a processcycle that dovetails with businessneeds and the product lifecycleIndeed despite looking academic thecontent is firmly aimed at business andmaking products more useful andusable Given the ergonomics focus itis understandable that the first sectiontackles human abilities memory andphysiology and the influence of theexternal environment Motivation andproblem solving are also consideredand are firmly rooted in a cognitiveperspective

Given the practitioner focus it isunusual (but refreshing) to get somedeeper stuff Thus Nemeth slips inMontaigne and the nature of sensualexperience This is done in an accessi-ble and businesslike manner ChapterFour looks at products and innovationThis chapter provides an overview ofprocess that integrates ideation and theproduct lifecycle within a typical user-centred design framework Again thebook usefully links to business needsand widens the focus of Human

Factors to encompass new productdevelopment

Chapter Five takes an overview ofthe discipline and maps out its appli-cation in industry The first sectionspave the way for the main contentFocusing on methods this part willprobably be of most interest to practi-tioners In just under two hundredpages Nemeth covers 36 methodsThese are organised under six sectionsThe first concerns analytical methodsNext design guidance is dealt withEvaluation methods are then de-scribed followed by a useful chapteron surveys interviews and question-naires The final chapters concernusability assessment and controlledstudies

Each method is described in termsof what it does The necessary prepara-tion work is outlined including thematerials equipment and environmentthat are needed In addition easy tofollow procedures and methods foranalysing results are provided Shortexamples are given and the methodsare also usefully cross-referenced Thefinal section of the book considers thebusiness side of human factorsBeginning with the cost benefitsuseful organisational issues are alsoexamined Finally Nemeth looks atcommunications and the book con-cludes with case studies from a widerange of projects

This is a useful practitionerrsquos bookit is clearly grounded in industry

Interfaces Reviews

Human Factors Methods for DesignMaking Systems Human-CentredChristopher P NemethCRC Press 2004396 pages hardback illustrated bampwISBN 0-4152-9798-2CRC Price $9995 (about pound5700)

25Interfaces 65 bull Winter 2005

This book offers an insight into a newand dynamic community of softwareartists The book comes from theRead_Me festival that took place inAarhus last year The festival had twosections a conference and interactiveexhibition lsquocamprsquo As well as a bookthe organisers have an accompanyingwebsite at Runmeorg The site curatesthe artworks online while Read_Meoffers theoretical and practical dia-logue offline

From neither the art nor strictlyinteractive arts community Runmehas come together through informalgroups and networks Indeed theyhave stronger links to the hackercommunity than to the establishmentof Ars Electronica This means they areoften critical of the elitism of thegallery and museum culture(Andersen and Pold p 14) They arepragmatic practitioner based and(thankfully) leave the more esotericquestions about AI and consciousnessto the art establishment

Many of the twenty articles tacklesoftware formalism vs softwareculturism This debate central to thecommunity concerns whether inter-vention should focus on the material(software) or culture Intervention isan appropriate term as most contribu-tors see their work in explicitlypolitical terms Formalism concen-trates on artistic uses of code Software

culturalism on the other hand reflectsthe world of software and critiquestools such as Google and WindowsHere political intervention concernsreflecting the hidden values andqualities of the technology A thirdstrand bridges both and concernsperformativity and there is a healthydiversity of thought and actionbetween the two poles

The best theoretical papers are byArns Cox et al Johannson andLillemose Inke Arnsrsquo article comparessoftware art to generative art Thelatter is defined by Galanter as rsquoany arthellip where the artist uses a system hellipwhich is set into motion with somedegree of autonomy contributing to orresulting in a completed work of artrsquo(p 178) Troels Degn Johansson looksat the crisis of art as a parallel to one insoftware art Like most contributors heis critical of the interactive arts estab-lishment and Margot Lovejoy Indeedhe condemns her focus on art whichlsquois only marginally interested inexperiments at the level of programcodersquo hellip and is only interested in lsquowhatis tactile audible and visiblersquo (p 155)

Jacob Lillemose contemplatesFlorian Cramerrsquos distinction betweentwo kinds of software art Firstly thelsquoliterary and mathematical aesthetics offormal qualities of programming andgenerative codersquo hellip and secondly thelsquoconceptual and discursive involve-ment with software culturersquo (p 154)He argues that software art lsquois oftentreated as a digitally updated versionof the conceptual art that emerged inthe mid 60srsquo (p 138) rather than aqualitatively new discipline

Certain kinds of technology crop upin a number of chapters The predict-ably unpredictable functionality ofGoogle and Open Source are clearfavourites as opposed to the logicaland the corporate There are also anumber of artists that are referencedregularly These include John Cageand Sol Le Witt both for theirperformativity and immaterialism

As well as works being on show atRunmeorg the book also summarisesthirty two software art projects Theworks include Douwe OsingarsquoslsquoGoogle Talkrsquo (p 392) that generates

poetry from an initial keyword PeterLuiningrsquos (p 354) lsquoWindowrsquo is literallythat a transparent window thatcaricatures the graphical user interfaceversion because you can see through itIn similar ways many of the lsquosoftwareculturersquo works are witty and selfreferential including a thank you toJakob Nielsen

From the more formalist wingBoris Kopeinigrsquos TMP (p 370) is aseemingly random array of numbersthat fill the screen and change throughsome hidden functionality There arealso some good works that bridge thevideo and computer arts such as AmyAlexanderrsquos lsquoExtreme Whitespacersquo (p362) Performativity is also addressedwith live coding where laptops areused in live performances (Cox et al p170)

This book is testament to a new anddynamic community that has a uniquetake on art and software It will beinteresting to see how the communitymatures and begins to influencesoftware culture and art On the downside there is sometimes little concernfor the audience reception of the workOccasionally it seems as though thecommunity is the audience and thepractitioners are happy with this Thissituation however is untenable if theirinterventions are to a have widerimpact on art software and society

Edited by John Knight

practice with an eye on currentresearch and pertinent philosophicalgroundwork At nearly four hundredpages it is comprehensive without anypadding The core of the book is itsunderstandable descriptions ofmethods These provide valuableprofessional guidance and makeHuman Factors Methods for DesignMaking Systems Human-Centred aninvaluable reference work

Read_Me Software Art and CulturesOlga Goriunova and Alexei Shulgin[eds]Digital Aesthetics Research CentreUniversity of Aarhus 2004397 pages paperback illustrated bampwISBN 8-7988-4404-0University of Aarhus price pound2200

This is a flawless book that will beprovocative to anyone interested intechnology design and society Thebook starts by asking the questionwhat is a network The answer iscommonsense networks compriselsquonodes ties and flowsrsquo (p 26) Theauthor then brings together a numberof politicaltheoretical strands includ-ing globalisation post-Fordism theinformation society post-industrialismand post-modernism These he arguesare the precursors of the networksociety but the present is more than

The Network Society (Key Concepts)Darin BarneyPolity Press 2004198 pages paperback bampwISBN 0-7456-2669-6Polity Press price pound1499

26 Interfaces 65 bull Winter 2005

the sum of the past Drawing on thework of Manuel Castells in The Rise ofThe Network Society Barney points tothe unique qualities of the age (pp 25ndash34)

In Castellsrsquos formulationldquothe network society hellip ismade up of networks ofproduction power andexperience which con-struct a culture ofvirtuality in the globalflows that transcend timeand spacerdquo (Castells 1998370)

Well indeed and Castells loomslarge in the book and especially hisassertion that society is increasinglylsquoinformationalrsquo (p 28) and lsquoglobalisedrsquo(p 28) This means that power andconflict emanate from access to thenetwork (p 30) and creates a tensionbetween lsquoplacelessnessrsquo (p 31) andpeoplersquos need for lsquorootednessrsquo Lastlyhuman activity is expanded acrossborders and time zones in the networksociety These are all useful pointers towhere things are going and what wecould be designing

The first section looks at networktechnology Here Barney departs fromCastells and critiques instrumentalistsubstantivist and social constructivisttheories of technology and offers alsquocomposite viewrsquo (p 42) This approachsees technology as neither entirelydeterministic nor neutral but insteadmutable in the hands of humanagency

Barney considers the essence ofnetwork technology and notes how itembeds lsquoinstrumental rationalityrsquowithin seemingly neutral tools He alsopoints out some of the positive aspectsof networks in facilitating two-waycommunication localisation and lsquothereconstitution of local identity inter-ests and powerrsquo (p 47) In addition asopen systems networks provide anarena for contesting values andopportunities unavailable in the past

Network technology is alsocontextualised with issues in designsituation and use The author looks toAndrew Feenberg Langdon Winner(p 49) and Lawrence Lessig (p 51)These thinkers make similar points toHarvey Molotch and in essence theysuggest that design fixes value andaffordances for its users Converselyvalue and affordances are not solely

within the province of the designerDesign is constrained and influencedby external agencies These influencesare wide and encompass everythingfrom the law to methods of produc-tion Winner offers a well knownexample of how design can fix apolitical value through creatingconstraints and affordances for users

New Yorkrsquos Long Island highwayoverpasses were lsquodeliberately designedby Robert Moses so as to be too low toallow passage beneath them by publicbuses This design decision was also apolitical decision and the technicalarrangement it put in place was also apolitical arrangement hellip low over-passes effectively denied poor peopleand racial minorities hellip access to thepublic park and beachesrsquo (p 50)

The character of network technol-ogy is then described in terms oflsquotimendashspace compressionrsquo (p 61) andlsquodeterritorialisationrsquo (p 62) In effectthis means increasingly scattered andinterlinked methods of communica-tion production and consumptionacross time and distance Emblematicof the network society is the Internetand the author notes that lsquonever hasthere been a mass communicationsystem that seems so little contained orconstrained by territorial expansersquo (p62) Finally decentralisation andcontrol as well as interactivity andcustomisation are considered asunique features of the technology

The interpretative focus of thechapter is perhaps the bookrsquos onlyweakness By giving more weight tothe influence of digital networks onconsumption Barney could havebrought the issue much more alive Forexample in the rise of AmazoneBaytrade text messaging and even cheapair travel the matrix of human andtechnological networks is tangiblypresent

The next section concerns thenetwork economy This takes ineverything from enterprise and workto the changing nature of propertyThe history begins with the formula-tion of an information economy in the1960s and the liberalisation of thetelecommunications sector in the UKand US This materialist approach isrewarding Barney shows how politi-cal economic and technologicalexpediency has produced fundamentalchange for better and worse

The last two chapters concernpolitics and identity Both are influ-enced by a collapse of legitimacy of theold increasing fragmentation and newnetworks This is brought into thecontext of the rise of globalisation andthe changing role of enterprise and thestate The lsquostatersquos apparent crisis ofsovereigntyrsquo (p 114) is the authorargues a result of deterritorialisationalthough he surveys alternativeinterpretations of the geo-politicalmap

The network society is both spurand brake on political involvementand the author is ambivalent whetherthe changes it brings about are good orbad He notes the rise of new(transnational) opposition movementsat the same time as the hegemony ofthe old (national) media Thesedevelopments are contained within alsquonew politicsrsquo that is highly networkedand symbolic The author also suggeststhat identity is an increasingly impor-tant question in the face of thedelegitimising of organisations Thechapter begins with a quote fromCastells (p 145)

ldquoIn a world of global flowsof wealth power andimages the search foridentity collective orindividual ascribed orconstructed becomes thefundamental source ofsocial meaning hellip Identityis becoming the main andsometimes the only sourceof meaning in a historicalperiod characterized bywidespread destructuringof organisations helliprdquo(Castells 19963)

Drawing on the work of SherryTurkle the mutability of identity isdiscussed and the chapter concludesby looking at community AvoidingCastellsrsquos positive reading of thesituation the author is more concernedabout whether the network society isreal or is just a useful focus for under-standing the world we live in (p 181)We might broaden that focus to thinkabout how the network society influ-ences the way we design and theproducts and services we help tocreate

John KnightJohnknightuceacuk

27Interfaces 40 bull Autumn1999C

onta

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Giv

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CI

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-hci

org

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Interfaces is published quarterly by the British HCI Group copy 2005 The British HCI Group (unless indicated otherwise) The opinions expressed represent thepersonal views of the authors and are not the official views of their companies nor of the British HCI Group unless specifically stated

Quarter page pound135Half page pound240Full page pound44520 supplement for cover or

inside cover pages

Discounts given to corporate memberseducational institutions and charities

Special rates for job advertisementsLoose inserts pound175 + weight allowance if over

10g

ADVERTISING RATES ndash to advertise contact the editorJob advertising also accepted for UsabilityNewscom at thesame rates as for quarter-page ad in Interfaces Book bothfor a 20 discount Contact Andy Dearden CommunicationsChair British HCI Group0114 225 2916 oramdeardenshuacuk for further details

The British HCI Group is served by Sub-groups comprising representatives from a broad range of academic and industrial centres of HCIinterest The Sub-groups are committed to promoting the education and practice of HCI and to supporting HCI people in industry and academiaFor contact details of the persons in each Sub-group please select from the following

Officers and Sub-groups

CHAIRS AND OFFICERS GROUPChair Russell BealeVice Chair Catriona CampbellEx-Chair Gilbert CocktonTreasurer Ian BenestSecretary Linda LittleCommunications Sub-group ChairAndy DeardenEducation amp Practice Sub-group ChairWilliam WongEvents Sub-group Chair Peter Wild

Anxo Cejeiro RoibasMembership Sub-group ChairAdrian WilliamsonChair of Student RepresentativesCatherine Kenny

Communications Sub-groupChair Andy Dearden

Interfaces magazine editor Laura Cowen

PR amp Marketing Nico McDonaldCatriona Campbell Nick Bryan-KinnsAmir Naghsh (webmaster)

UsabilityNewsProject Director Dave ClarkeEditor Ann Light

Website listserv and online servicesJesmond Allen Gerred Blyth

Research Sub-groupChair Dianne Murray

Alan Dix Dale Richards

Events Sub-groupChair Peter Wild

Conference Planning Fintan Culwin

European ConferenceLiaison amp Planning vacant

HCI2005 Chair Tom McEwan

HCI2004 Chair Janet Finlay

Meetings Officers Colin VentersAnxo Cereijo Roibaacutes

Fausto J Sainz Salces (SR)

Education amp Practice Sub-groupChair William Wong

HCI Accreditation Scheme Jonathan Earthy

Alan Dix Barbara McManus

Membership Sub-groupChair Adrian Williamson

IndiaChina Liaison Andy Smith

Organisational Liaison Dave England

SIGHCHI and IFIP Liaison Gilbert Cockton

BCS Liaison Barbara McManus

Regional Liaison Daniel Cunliffe

British HCI Group committee members (alphabetical listing)

Jesmond Allen bull tel 01179 020301 bull mob 09731 731757 bull jesmondjesmondocouk

Russell Beale bull University of Birmingham bull tel 0121 414 3729 bull fax 0121 414 4281 bull RBealecsbhamacuk

Ian Benest bull University of York bull tel 01904 432736 bull fax 01904 432767 bull ianbenestcsyorkacuk

Gerred Blyth bull Amberlight Ltd bull tel 0870 7399900 bull gerredamber-lightcouk

Nick Bradley bull University of Strathclyde bull tel 0141 548 3524 bull fax 0141 552 5330NickBradleycisstrathacuk

Nick Bryan-Kinns bull Queen Mary University bull tel 020 7882 7845 bull nickbkdcsqmulacuk

Sandra Cairncross bull Napier University bull tel 0131 455 2724 bull SCairncrossnapieracuk

Catriona Campbell bull The Usability Company bull tel 0207 843 6702 bull fax 0207 843 6701catrionatheusabilitycompanycom

Dave Clarke bull Visualize Software Ltd bull tel 07710 481863 bull fax 01543 270409 bull davevisualizeukcom

Gilbert Cockton bull University of Sunderland bull tel 0191 515 3394 bull fax 0191 515 2781GilbertCocktonsunderlandacuk

Laura Cowen bull IBM Hursley bull laurajcowenyahoocouk

Fintan Culwin bull South Bank University bull tel 020 7815 7434 bull fax 020 7815 7499 bull fintansbuacuk

Daniel Cunliffe bull University of Glamorgan bull tel 01443 483694 bull fax 01443 482715 bull djcunlifglamacuk

Andy Dearden bull Sheffield Hallam University bull tel 0114 225 2916 bull fax 0114 225 3161amdeardenshuacuk

Alan Dix bull Lancaster University bull tel 07887 743446 bull fax 01524 510492 bull alanhcibookcom

Jonathan Earthy bull Lloydrsquos Register bull tel 020 7423 1422 bull fax 020 7423 2304 bull jonathanearthylrorg

Dave England bull Liverpool John Moores University bull tel 0151 231 2271 bull fax 0151 207 4594denglandlivjmacuk

Janet Finlay bull Leeds Metropolitan University bull tel 0113 283 2600 (ext 5158) bull fax 0113 283 3182JFinlaylmuacuk

Martha Hause bull mlhausedslpipexcom

Catherine Kenny bull Northumbria University bull tel 0191 243 7244 bull fax 0191 227 4713 bull ckennyunnacuk

Ann Light bull tel 07947 072300 bull fax 020 8241 5677 bull annlcogssusxacuk

Linda Little bull Northumbria University bull tel 0191 243 7250 bull fax 0191 227 4713 bull llittleunnacuk

Nico McDonald bull Design Agenda bull tel 07973 377897 bull fax 07976 650257 bull nicodesign-agendaorguk

Tom McEwan bull Napier University bull tel 0131 455 2793 bull fax 0131 455 2727 bull tmcewannapieracuk

Barbara McManus bull University of Central Lancashire bull tel 01772 893288 bull fax 01772 892913bmcmanusuclanacuk

Dianne Murray bull tel 0208 943 3784 bull fax 0208 943 3377 bull diannesoicityacuk

Amir M Naghsh bull Sheffield Hallam University bull tel 0114 225 3195 bull ANaghshshuacuk

Dale Richards bull QinetiQ Ltd FST bull tel 01252 393896 bull fax 01252 392720 bull drichardsqinetiqcom

Anxo Cejeiro Roibaacutes bull University of Brighton bull tel 01273 642458 bull fax 01273 642405acroibasbtonacuk

Fausto J Sainz Salces bull Liverpool John Moores University bull tel 0151 231 2082 bull fax 0151207 4594cmsfsainlivjmacuk

Andy Smith bull Thames Valley University bull tel 01753 697565 bull fax 01753 697750 bull andysmithtvuacuk

Colin Venters bull University of Manchester bull tel 0161 275 1384 bull cventersncessacuk

Robert Ward bull rdwardhudacuk

Peter Wild bull University of Bath bull tel 07779 330 554 bull fax 01225 386131 bull peterjwildgmailcom

Adrian Williamson bull Graham Technology plc bull tel 0141 533 4000 bull AdrianWilliamsongtnetcom

William Wong bull Middlesex University bull tel 0208 411 5000 bull fax 0208 411 5215 bull wwongmdxacuk

KEYBold entries indicate members of the Chairs and Officers GroupSR student representative

Editor Interacting with ComputersDianne Murray

Interfaces magazineEditor Laura CowenBooks Editor Sandra CairncrossMyPhd Editor Martha HauseProfile Editor Alan DixProduction Editor Fiona Dix

Relevant URLsBritish HCI Group wwwbcs-hciorgukUsabilityNews wwwusabilitynewscomHCI2005 wwwhci2005org

BCS ContactsSue Tueton (Membership) hcibcsorguk+44(0) 1793 417416

The British Computer Society1 Sanford Street Swindon SN1 1HJ UKTel +44(0) 1793 417417Fax +44(0) 1793 480270Email hcibcsorguk

  • Interfaces 65
    • View from the Membership Chair
    • Editorial
    • Deflections You canrsquot burst seams if no-one will wear the clothes
    • Ambient technologies
    • The brain and the web A quick backup in case of accidents
    • Past present and a virtual future Treating phobias with exposure therapy
    • My PhD Social Networks in e-Learning
    • Memorability and security of passwords
    • Experiencing design Tools of the trade
    • RAE response
    • Aspects of HCI2005
    • HCI2005
      • A PhD studentrsquos reflection
      • The Fringe
        • Scotland overrun with micehellip
        • Weapons of Maths Construction
          • HCI and the Older Population workshop (two views)
          • The Purple Press
            • Interfaces Reviews
            • British HCI Group committee members

11Interfaces 65 bull Winter 2005

Being from the island of Cyprus I have relied on the Internetfor many years to get my outside information During mystudies for a Bachelorrsquos degree I took several e-Learning courseswhich triggered my interest in HCI Design in e-Learning Fur-thermore I am an amateur musician and enjoy the audio as-pect in these environments

The initial stages of my PhD focused on Computer-AssistedLanguage Learning (CALL) Websites The most important as-pect from the data collected and analyzed in these stages wasthe importance of Computer-Mediated Communication (CMC)in e-Learning websites Thus my focus shifted to CMC in e-Learning

The study dealt with issues surrounding social interactionin online learning environments After carrying out a literaturereview on CMC and online social communities I have studiedand evaluated a number of frameworks and models that areused to assess CMC in e-Learning environments Aspects andattributes of CMC that were studied include content cogni-tion social networks discourse and interaction A gap wasidentified in the available methods for assessing the evolutionof social networks in e-Learning environments Hence I havedeveloped FESNeL a Framework for assessing the Evolutionof Social Networks in e-Learning

The FESNeL framework has been developed to allow e-educators and online course instructorsmaintainers to per-form in-depth analyses of the communication patterns of thestudents on their e-Learning courses and to follow their courseprogression FESNeL assesses the social network of the stu-dents over the duration of the course mapping out the changesand evolution of these social structures over time It is usefulfor monitoring the networks and keeping track of their changeswhile investigating how specific course amendments interfacedesign participation in computer-mediated communicationandor conversation topics positively or negatively influencethe dynamics of the online community

When using this framework to assess their e-Learning com-munity e-educators are able to predict how certain actions willaffect their network and can incorporate various methodolo-gies to alter the state of their network FESNeL is a unifiedframework compiled of both qualitative and quantitative meth-ods The four components of FESNeL are

bull Attitudes Towards Thinking and LearningSurvey (ATTLS)

bull Social Network Analysis (SNA)

bull Topic Relation Analysis (TRA)

bull Log Analysis

ATTLSThe ATTLS is used to assess the quality of discourse within acourse by measuring the extent to which a person is a lsquoCon-nected Knowerrsquo (CK) or a lsquoSeparate Knowerrsquo (SK) Differencesin SK and CK scores produce different behaviours during anactual episode of learning and result in different reactions tothat session People with higher CK scores tend to find learn-ing more enjoyable and are often more cooperative congenial

and more willing to build on the ideas of others while thosewith higher SK scores tend to take a more critical and argu-mentative stance to learning Separate knowers look for whatis wrong with other peoplersquos ideas whereas connected knowerslook for why other peoplersquos ideas make sense or how theymight be right since they try to look at things from the otherpersonrsquos point of view and try to understand it rather thanevaluate it

SNASNA is the mapping and measuring of relationships and flowsbetween people groups organizations computers or otherinformationknowledge processing entities It provides both avisual and a mathematical analysis of human relationshipsSNA is used to visualize communicationrelationships be-tween the students study the factors which influence themdraw out implications of the relational data and make recom-mendations to improve communication within the social net-work of students

TRAThe TRA model is a content analysis tool Content analysis isan approach to understanding the processes that participantsengage in as they input messages The tool assists us in under-standing the messages and communication between the learn-ers and how important the discussed topics are for the learn-ers to remain and complete the online course

Log AnalysisLog files are used to track the usersrsquo interactions with thecomputer system they are using Using logs we examine theareas of the website that the students visited the frequency oftheir visits and their patterns of navigation Logs are alsotime-stamped so they can be used to calculate how long a userspends on a particular task or how long a user has lingered in acertain part of the website By carrying out log analysis weinvestigate the studentsrsquo course attendance CMC contributionand course progression retention and advancement

Furthermore the proposed unified framework is currentlybeing applied to a characteristic case study of a CALL courseLarge amounts of data from a course with 55000 students isbeing collected to be analysed and the results will allow forsuggestions for future research The proposed unified frame-work will assist in answering questions like what causes stu-dent retention in online courses and how this can be improvedthrough the interface of the e-Learning course and the use ofCMC applications The final aim of this study is the generaliza-tion of FESNeL so that it is applicable to a wide range of e-Learning courses

Andrew Laghos

My PhDSocial Networks in e-Learning

Andrew LaghosCentre for HCI DesignCity University LondonwwwLaghoscomDr847soicityacuk

12 Interfaces 65 bull Winter 2005

People ndash and their passwords ndash are often seen as the weakest link in any secure system There is a basic conflict in that a passwordought to be easy to remember but at the same time hard to guess There is an assumption that the hardest password to crack is onewhich is composed entirely randomly but that is also likely to be the hardest to remember The main objective of a small experimentwe recently carried out was to verify if that is truly the case and to get some indication of what is the best kind of password

The experiment was carried out via the web and compared the kinds of password shown in Table 1 Memorability of thepasswords was measured by getting people to attempt to recall them after one week Security strength of the passwords wasmeasured by submitting them to a password-cracking program and seeing how long it took to crack them ndash if at all

People were invited to visit a website set up for the experiment (including through an appeal in Interfaces 62) They registered bygiving their email address and then were randomly assigned to one of the above password classes For Classes 1 to 3 they weregiven a password for Classes 3 and 4 they had to choose one themselves In all cases they were asked not to write down theirpassword but to attempt to remember it

Participants then received emails one day later and one week later asking them to return to the website They would then re-enter their password or register the fact that they had forgotten it The purpose of returning after one day was to give theparticipants some practice with their password Therefore if they did not remember it at this stage they were told it again Thus itwas only the results of their second return to the website after a week that was used as a measure of memorability

Strength was measured by setting up a Unix password file using 173 of the passwords and then running the public-domainpassword cracking software John the Ripper (httpwwwopenwallcomjohn) on that file As passwords were cracked the timetaken was recorded

Some passwords were cracked immediately (effectively in less than one second) The last password was successfully cracked at151822 on 20th February 2005 (69 days 22 hours and 2 seconds or 6040802 seconds from the start of the experiment) The softwarewas left running until 095122 on 9th March 2005 At that point 27 passwords had been cracked and it was assumed that no furtherones would be

ResultsThe password website went live in December 2004 Up to 24th March 2005 a total of 246 passwords were collected Thememorability and strength of the password classes are summarised in Figure 1 (overleaf)

DiscussionWe are in the process of writing more detailed publications regarding this experiment ndash and related work we are undertaking

Among other things there is clearly scope to discuss the appropriateness of the methods and the applicability of the resultsHowever we can already draw some useful results As expected random passwords are most secure none of them was crackedHowever it is also not surprising that they were also the hardest to remember a memorability rate of 25 does not seem of anypractical use

Guided Choice was the next most secure class with a high degree of memorability (81) This suggests that the conventionaladvice given to users is appropriate Interestingly though the memorability of these was lower than that for Free Choice (85) sothat there is a price to be paid for security Nonsense passwords are quite secure ndash but with a memorability of only 55 they are notlikely to be practically useful Concatenated Pairs are generated by a number of systems such as some websites but our data

Memorability and security of passwordsAlistair DN Edwards amp Helen Petrie

Class Description Examples

1 Random The eight characters of the password were automatically chosen entirely at random ap4AEppoundp djs843nd

tocamp201

2 Nonsense Letters were randomly chosen ndash but in alternating pairs of vowels and consonants mejadoro gitekabathereby creating non-words that are to some extent pronounceable bekumufi

3 Concatenated Pairs This algorithm constructs a password by concatenating two four-letter words rungself fastlacebanebong

4 Free Choice The user was allowed to choose any 8-character password they wanted

5 Guided Choice This was as in (4) except that the user was given advice on the choice of a goodpassword

Table 1 Password classes tested In order to make the measurement of strength fair all passwords had to be exactly 8 characters long

13Interfaces 65 bull Winter 2005

Alistair D N Edwards amp Helen PetrieDepartment of Computer ScienceUniversity of YorkHeslingtonYorkYO10 5DDalistaircsyorkacuk helenpetriecsyorkacuk

suggest that they are not very secure However they are quite memorable (75) This suggests that they may be appropriate forapplications in which the consequences of violation are not likely to be severe ndash which are also likely to be systems that are not worththe hackerrsquos attention

Figure 1 Summary of results Memorability refers to the percentage of the passwords of the given class that users were able to correctly re-enterafter one week Strength refers to the percentage of passwords that were not cracked Notice that none of the Random passwords was crackedand hence its Strength is 100

Engage in producing exciting papers about interactionEngage with each other and the conference themesEngage and be engaged in a stimulating and exciting conference in Londonrsquos East End

Engage is the 20th BCS HCI Group conference in co-operation with ACMTo find out more about these themes and submissions and taking part go to

11ndash15 September 2006Queen Mary University of London

Enthralling experiences bull Interfaces in the wildConnecting with others bull Mind body and spirit

Interactions for me bull At the periphery

wwwhci2006org

The themes to engage with are

14 Interfaces 65 bull Winter 2005

Sometimes yoursquoll hear people say ldquoIrsquom no good with toolsrdquoDonrsquot believe them Watch they use tools to cook and eattheir meals clean their teeth unlock the door to their houseand so forth all with unremarkable virtuosity Tools are morethan just hammers and screwdrivers and saws Rather toolssurround us in our everyday lives and we have evolved to bevery good at using them

Well-designed tools can be a joy to use When the act ofusing a tool breaks down however it can give us insight intowhat makes tools usable in the first place

ldquoMy dad once owned a pair of pliers that always gaveme a problem when I used them Every time I tried togrip something to tighten it up they clamped down onmy fingers I eventually learned to watch my fingerswhen I used them but I still remember the pinch marksthey leftrdquo

ldquo[In putting together a bookcase] there was so manydifferent types of screws and bolts of different sizes(some were metric and others were American sizes)that you had to have five different wrenches andscrewdrivers to get the job donerdquo

Tools work best when they are designed for the physicalcapabilities of their user (they are most commonly held in thehand) when they are well suited to the task that they areapplied to (tools mediate interaction with other objects) andwhen they are ready at hand in a well-organised workenvironment More basically good tools help people reachtheir goals by making incremental changes directly on visibleobjects In their application tools often act as amplifiers ofsome ability but tools can also help people constrain objects(eg with clamps) gain information about objects (eg usinga magnifying glass) or mark objects according to need (egusing a carpenterrsquos or seamstressrsquos pencil)

Some of what we know about the use of tools can help usbuild more effective software (or hardware) systems Tangi-ble user interfaces and handheld devices offer the most directpossibilities for mimicking tools in the real world Forexample the IO brush produced in Hiroshi Ishiirsquos lab takesthe form of a large artistrsquos paintbrush (httpwebmedia

mitedu~kimikoiobrush ) A tiny camera embedded in thetip of the brush can pick up color and texture from anysurface that the brush is touched to Using the brush theartist can transfer information from the physical environmentonto an interactive canvas painting in a natural way

Graphical user interfaces based on tool metaphors take aless literal approach The best-known work along these linesis the idea of ldquolocal toolsrdquo developed by Ben Bederson andcolleagues as part of the KidPad project (httpwwwcsumd

eduhcilpad++papersuist-96-localtools )Local tools are an alternative to the modal behavior of tool

palettes In a drawing application users can pick up a pen oran eraser use it and drop it in a convenient place for lateruse More than one copy of a tool can exist at the same timesupporting collaboration

Children as young as four can use local tools to drawpictures Work in my own group has pushed this ideafurther to explore the range of physical metaphors for

software interaction again in a drawing environment(httpwwwcscncsuedufacultystamantaffordanceshtml )For example a ruler in our HabilisDraw system can act as astraight edge for freehand drawing and can also be usedwhen picked up to push drawn objects into alignment atarbitrary angles Other physical analogs aside from pens andrulers include pushpins to constrain movement compassesinkwells and magnifying lenses

An important question is how the benefits of tool-basedinteraction for drawing might transfer to tasks with a lessobvious physical interpretation This requires a bit ofthought but some abstract properties of tools can provideguidance For example most tools in the real world mustcome in contact with an object to have an effect on it Thismeans that the effect of a tool is generally localised

To see how this notion of lsquoeffect localityrsquo might improve asoftware interface consider a Find and Replace dialog in aword processor Suppose I want to change every occurrenceof lsquoimagersquo to lsquoiconrsquo in a document A global replacement maygive unexpected changes such as lsquoiconryrsquo from lsquoimageryrsquo (orthe less likely lsquopilgriconrsquo from lsquopilgrimagersquo) If I add spacesbefore and after lsquoimagersquo to fix this then I will miss forms thatinclude punctuation such as lsquoimagersquo

The safest route is to walk through all the matches anddecide whether to change each one in context This has itsown difficulties however with each successive matchappearing at an unpredictable place on the screen andsometimes even with the dialog box moving to avoid obscur-ing matched strings

An improved Find and Replace dialog might exploit effectlocality by gathering all matches to a string in the same placeand letting the user refine the search criteria directly applythe replace option to specific matches or de-select somematches and then perform the replacement to the remainderautomatically This is just a brief example given to suggestfurther possibilities who wouldnrsquot like software to work aseasily and transparently as a hammer or saw

Further reading Chris Baber has recently published anexcellent book that reviews tool use from a human factorsperspective called Cognition and Tool Use Forms of Engage-ment in Human and Animal Use of Tools

Experiencing designTools of the trade Robert St Amant

Robert St Amanthttpwwwncsuedu~stamant

Robert St Amant is an associateprofessor in the computer sciencedepartment at North Carolina StateUniversity currently on sabbaticalfrom January 2005 throughDecember 2005 at the InformationSciences Institute University ofSouthern California The work inhis lab is a blend of humanndashcomputer interaction and artificialintelligence with an emphasis onplanning concepts Hersquos interestedin building intelligent tools to helpusers with complex tasks

15Interfaces 65 bull Winter 2005

Key pointsThe nature of HCI research is essentially interdisciplinary and the research carried out by participants in the field has a number ofdifferent outlets depending on the primary focus and impact of the work done Research applicable to a particular user group ordomain may be best disseminated through non-traditional HCI routes Therefore it is important that the panel recognise that HCIwork will appear in diverse outlets and that work published outside mainstream Computer Science (eg in design psychology orsocial sciences literatures) can have equal value to that published within Computer Science We would expect such work to be cross-referred to other panels as appropriate while recognising that the cross-disciplinary nature of the work may also make it difficultfor other panels to assess objectively

We would like to emphasise that the interdisciplinary nature of the field means that combining approaches and synthesisingnew material from a variety of fields is an integral and important aspect of HCI research and that significant advances can beachieved in an interdisciplinary way which are holistically more significant than each individual progression within one particularfield

The UOA Descriptor refers to ldquohellipusing methods drawn principally but not exclusively from the disciplines of mathematicsscience and engineeringrdquo We would like to confirm that HCI might appropriately be drawing methods from psychology sociologydesign and other such fields as well

ldquoThe sub-panel may for example examine in detail outputs that are published in outlets with which they are unfamiliar andthose which contain interdisciplinary researchrdquo We recognize and indeed welcome the fact that the panel will call upon theappropriate expertise as necessary in order to assess the value of contributions with which it may be unfamiliar However we wouldask the panel to ensure that HCI research is in no way disadvantaged by being more intensely scrutinized than other subject areaswithin the Unit of Assessment

We confirm the panelrsquos view that no one form of outlet is more appropriate than another and in particular would want toemphasise that the value of rigorously reviewed conference material may well be of more significant impact than journal materialsgiven the more responsive nature of conferences and the fast-moving nature of the field and that many HCI researchers understandthis and take advantage of this For some conferences in HCI (eg CHI HCI Interact) acceptance rates are around15ndash25 less than many journals It is also true that there are other conferences in the field for which this is not true There are manyreasons for conference publication a key one for HCI researchers is the wide exposure to and feedback from an internationalinterdisciplinary audience which is often of particular value in this domain in improving work

It is important to recognise that case studies and exemplars as well as prototype solutions to explore problems are important inour work and these are particularly difficult to assess though we note that the panel is looking for ldquorelevance to usersrdquo ldquopractice-based researchrdquo and ldquodirect engagement with usersrdquo so we have confidence that this style of work will be accounted for

For HCI the notion of a research group is less clear-cut than for other disciplines Our lsquogroupsrsquo tend to be across disciplines andoften across Universities ndash it is these that give support and coherence to researchers and we should find a way to recognise andidentify this in the RAE return ndash perhaps by identifying collaborations with other individuals and organisations to form part of theappraisal of the connectedness and support that an individual receives

RAE response

The Research Assessment Exercise assesses the quality of UK research and is used by the four UK higher education funding bodies(Higher Education Funding Council for Wales Higher Education Funding Council for England Scottish Higher Education Funding Counciland the Department for Employment and Learning) when distributing block grant funding to universities Block grant funding is the publicmoney given to universities for research it is independent of the grants that are given for specific projects from Research Councilscharities and European Union and government departments

The main assessment for RAE 2008 will take place in a couple of years but in July this year a consultation opened on the RAE 2008draft criteria and working methods so that UK higher education institutions subject associations and other stakeholders could submittheir views

In September Russell Beale the Chair of the British HCI Group prepared the Groups response which is printed here in full As Russellnotes The group was able to put in a coherent response to the consultation exercise which would not have been possible without thesupport and contributions from many members ndash many thanks to them all for their input big or small These activities are important toensure that HCI is effectively represented at a national level and properly supported by government funding

For more information see wwwhefceacukresearch and wwwraeacuk

Russell Beale

Russell BealeOn behalf of theBCS Humanndashcomputer Interaction Special Interest Group

16 Interfaces 65 bull Winter 2005

Aspects of HCI2005

Tom kicks off HCI2005

The conference dinner at the Caledonian Hotel

Alistair Sutcliffe gives his keynote inthe Lindsay Stewart lecture theatre

Too early for inhabitants ofthe Haymarket residences

The Ceilidh

Ted Nelson keynotespeaker

Doctoral Consortium

Conference awards

Commercial Uses ofEye-tracking workshop

A bar somewhere in Edinburgh

Edinburgh Festival fireworks

With all-nightlicencing youhave to gosomewhere

17Interfaces 65 bull Winter 2005

Since returning from my first HCI conference at NapierUniversity I wanted to share my thoughts about the wholeexperience from a PhD studentrsquos perspective My mainparticipation in the conference was as a member of theDoctoral Consortium which took place with all other work-shops and tutorials on the Monday and Tuesday The Con-sortium presented a great opportunity for all membersinvolved to meet and socialise with other students of HCI aswell as offering the chance to get some feedback on our workin a friendly and welcoming environment I would like tothank Ann Blandford Paul Curzon and Shailey Minocha fororganising an informative and stimulating experience

The main conference took place on the WednesdayThursday and Friday with Mary Czerwinski of MicrosoftResearch kicking off proceedings after the initial openingceremonies The main lecture hall had a unique and modernfeel to it which provided an ideal setting for the keynote (andother) speakers Prior to the conference starting I wasparticularly looking forward to hearing the presentations ofthe keynote speakers and so attended Maryrsquos talk with muchanticipation I wasnrsquot disappointed ndash Mary touched on someof the fascinating research that is currently going on atMicrosoft including the use of large displays brain-compu-ter interfaces and some new models for manipulatingwindows

After the initial keynote on Wednesday morning I wentalong to a session on trust and emotion and followed that byattending a session on awareness Breaks between sessionsprovided a good opportunity to meet with others and discussthe work presented in each of the sessions Facilities at thevenue were also very good making it easy to check emailwhen any spare moments presented themselves

The highlight of the whole conference for me was thekeynote by Ted Nelson in the late afternoon of WednesdayThis was the first time that I have heard Ted speak and Ifound his talk to be inspiring and motivating His question-ing of the very way in which we currently interact withcomputers was intriguing and thought-provoking As withany good presentation I came away from Tedrsquos keynote witha number of different ideas thoughts and questions tocontemplate further

The conference dinner on Wednesday evening was at theCaledonian Hotel where the food and service were excellentThe night concluded by visiting a few local bars and thenheading back to the halls of residence in Haymarket All inall a very enjoyable and productive day

After a late night I was up for an early start on Thursdaymorning and headed off to the conference venue from thehalls of residence The bus journey took about 15 minutes andafter some breakfast (and numerous cups of coffee) I mademy way to the first keynote of Industry Day This keynotewas by Ashley Friedlein CEO of E-Consultancycom whogave an enlightening talk on the importance of usability ine-commerce

Following Ashleyrsquos talk (and more coffee) I went to asession on searching and particularly enjoyed one of thepresentations on digital books and how they could be

designed to fulfil the social and emotional needs that realbooks often do After this session I decided to go to TedNelsonrsquos tutorial on ZigZigreg ndash the software engine he hadintroduced the previous day Attendees of the tutorial weregiven an opportunity to test-drive a prototype of ZigZag byinstalling it onto their laptops and having a play under Tedrsquosinstruction We were also allowed to take the prototype homewith us to play around with further at a later date

At end of the day Jackie Lee-Joe from Orange gave herkeynote about the branding experience at Orange LikeAshleyrsquos keynote earlier in the day I found it interesting toconsider usability from a different perspective and wassurprised by the attention to detail and amount of effort thatgoes into branding at Orange

After Jackiersquos keynote a few of us went off to the receptionfor new British HCI members where free wine was on offeralong with informal discussions about the British HCI GroupFollowing this many of us set off for the Hub and a CeilidhThis proved to be hugely entertaining and was great fun tosee people enthusiastically taking to the dance floor to struttheir stuff Again the night was concluded by visiting a fewbars and returning to the halls of residence in the early hoursof Friday morning

Unfortunately I had to miss the events taking place onFriday as I had an early flight leaving Edinburgh at 830amHowever the early start and waiting around at the airportgave me an opportunity to reflect on my experience at theconference I think feeling more like of a member of the HCIcommunity was perhaps the main thing I took away from theconference It can often feel quite isolating completing a PhDin HCI but meeting other students of HCI as well as moreestablished researchers was helpful as I was able to discussmy work (and the work of others) with people who have acommon interest in how we interact with computers

In summary I found the conference to be a fantasticexperience I thought the conference was well organised andthere were a variety of different themes that were coveredAttending the conference has given me a fresh burst of muchneeded enthusiasm inspiration and motivation going intomy second year I would like to take this opportunity tothank the British HCI Group for funding the whole experi-ence for Doctoral Consortium students ndash itrsquos heartening toknow that the group places such high importance on newresearchers entering the field I look forward to meetingeveryone again next year

HCI2005A PhD studentrsquos reflection Chris Creed

Chris CreedSchool of Computer ScienceUniversity of BirminghamBirmingham B15 2TTcpccsbhamacuk

18 Interfaces 65 bull Winter 2005

Well computer mice at least I brought my Mac Powerbookand my two USB mice to HCI2005 in Edinburgh and showedwhat powerful little creatures mice are Attaching two USBmice to any standard computer is very telling ndash the mice fightfor the cursor because only a single input stream is registeredby the OS However with my symPut driver which workson Mac OS X and Linux each mouse is given its own inputstream and peace reigns in the mouse world

What can you do with two separate input streams Thefour degrees of freedom in spatial input can be mappedasymmetrically such that the mouse controlled by thedominant hand does all the hard work and the mousecontrolled by the non-dominant hand plays a supportingrole This type of interaction follows Yves Guiardrsquos KinematicChain model [1] and is certainly useful for tasks that arenaturally asymmetric

My research focuses on tasks that are symmetric where thetwo hands play equal roles in the interaction I have devel-oped symDraw a 2-D vector drawing program in whichshapes are drawn using the two cursors to stretch the shapeout Shapes can be steered across the screen by grabbingopposite corners and this allows the shape to be simultane-ously rotated translated and scaled similar to Kurtenbach etalrsquos two-handed stretchies technique [2] In symDraw splinecurves are drawn with one hand but local editing is per-formed symmetrically with the two hands controlling theends of a tangent to a point on the curve

Irsquove also been working withIan Bell to develop symTone asymmetric photographic manipu-lation program In symTone atone reproduction curve can bemanipulated symmetrically withtwo cursors This allows fast andeasy exploration of the domainspace in which input tones aremapped through the curvefunction to determine the outputtones of the adjusted image

Irsquom currently working on adual cursor prototype window

manager called Duo Imagine resizing and moving anapplication window by grabbing opposite corners of thewindow with two cursors and simply stretching the cursorsout until the window is in the appropriate position and is thedesired size This single fluid motion can replace the two-step process of moving the window by dragging the title barand resizing the window by dragging on an edge or cornerThis example is just one of many ways that two cursors andtwo mice can be useful in a general computing environmentNo need to call in the Pied Piper here

References[1] Yves Guiard Asymmetric division of labour in human skilled bimanual

action The kinematic chain as a model Journal of Motor Behaviourpp 486ndash517 1987

[2] Gordon Kurtenbach George Fitzmaurice Thomas Baudel and Bill BuxtonThe design of a GUI paradigm based on tablets two-hands and transpar-ency In CHIrsquo97 Proceedings 1997

Scotland overrun with micehellipHCI2005 The Fringe

Celine Latulipe

symDraw object manipulation

Spline manipulation

symTone

Duo

Celine Latulipe is a doctoral candidate in theComputer Graphics Lab at the University ofWaterloo She is studying two-handedinteraction and focuses her work on usingstandard devices two cursors and symmet-ric interaction techniques In addition to herdoctoral research Celine is the mother oftwo small children and is also very involvedin trying to recruit more young women tostudy computer science She expects todefend her thesis in 2006

19Interfaces 65 bull Winter 2005

Mathematics is boring Like many people at primary school Ireally sucked at mathematics and maths seemed to suck meArithmetic and sums didnrsquot interest me and I wasnrsquot verygood at them It was only when I was doing GCSEs that Ibegan to enjoy it Numbers disappeared to be replaced withletters and I even enjoyed the ideas and principles behindthe numbers

Now Irsquove come full-circle Irsquove left school been to univer-sity and started developing a new calculator

My calculator started life as my university Masters projectto design a calculator that didnrsquot require learning or teachingMaybe I was ambitious but I wanted to build a calculatorthat was as intuitive to use as paper is Magic paper that isThe calculator I built behaves as much like paper as possiblebut with magic added it recognises your handwriting as youwrite and you can write naturally using ordinary mathemati-cal notation So it really works like paper then the magichappens when this writing is morphed into neat typesetequations which while remaining editable as anything elseare filled in with the correct answers Overall this allowsusers not to worry about either the calculatorrsquos ability or theirown They just use it like a piece of paper and can correct itwhen it goes wrong

What I didnrsquot expect from this idea was how excitingpeople would find it people actually enjoy writing sums andseeing them magically transformed before their eyes As aprofessor of mathematics said hersquod seen plenty of people cryover sums before but hersquod never seen people laugh andsmile

The calculator makes more sense when you see it workinginteractively for this brief article yoursquoll have to make dowith a series of static screen shots

The screen shots of course only show the screen not howyou interact with it Nor do static screen shots give any senseof the experience or the unique feel of using it

We use a tablet or a touch screen so it is very easy In factitrsquos a bit like the fancy user interface in Minority Report whenJohn Anderton (played by Tom Cruise) plays around on thebig glass screen

ldquoIrsquove never seen anything thatrsquos brought a smile to my facewhile doing addition but this has For that reason alone Iwant onerdquo ndash An artist

The initial responses I got and more formal HCI evalua-

tion confirmed it worked surprisingly well Users reallyenjoyed using it and actually got more accurate results whenusing it than with the ordinary commercial handheld calcula-tors they were familiar with

Earlier this year we demonstrated an improved version ofthe calculator at the Royal Society Summer Science Exhibitionto over 4000 people We managed to get formal feedbackfrom 436 people Over 90 enjoyed using it ndash rating it topfrom the five choices we gave them

Its surprising ease of use and fun has ndash we think ndashopened up entirely new ways of interacting with mathemat-ics It would have been an eye opener for me at school andmany of our subjects particularly those still doing GCSEthemselves have expressed the same thought The calculatorallows users to play with mathematics to try things out andto learn and see the underlying process One high schoolteacher said ldquoI like the way it sets everything out clearly youcan see how it got the answerrdquo

Hopefully all this will fit into the HCI PhD I am nowdoing We hope the calculator will have great opportunitiesfor use in learning and teaching and also in everyday calcula-tion tasks And hopefully the principles and ideas behind itcan be extended to other applications

ReferencesThimbleby W Thimbleby H (2005) A novel gesture-based calculator and its

design principles In HCI2005 Proceedings Volume 2

For more information please visit httpcsswanseaacukcalculatorsYou can also download the calculator from there It is written in Javaand should run on almost any computer but note that it works bestwith tablets touchscreens or interactive whiteboards rather thanmice

HCI2005 The FringeWeapons of Maths Construction Will Thimbleby

1 Write anywhere2 Changes automatically

recognised and solved3 Grab and move parts of a

sum4 The new sum rearranged

and solved

Will Thimblebywillthimblebynet

I am a PhD student at Swansea Univer-sity researching generative principles foruser interfaces I work there with HaroldThimbleby And yes that is my Dad I ama second generation HCIer so I guess hehas had some influence I dont think Iever consciously decided to enter HCIBut I love creating and making thingsbetter and HCI today is one of the mostwide reaching best ways to do that

20 Interfaces 65 bull Winter 2005

Frank It is very reassuring to know that there is a movementto consider lsquoComputers and the Older Generationrsquo

There was a very good and extensive presentation byProfessor Alan Newell stressing the need for designers toproduce computers with the older user in mind

There was an interactive lsquoDesign Workshoprsquo in which allparticipated followed by an assessment and investigation ofthe resulting designs presented with ease of use and suitabil-ity being paramount being for the use of all groups This wasquite enlightening and highlighted the pressure on lsquoDesignrsquoto cover all aspects of the product

Anna The keynote by Alan Newell examined the differentways we have of thinking about design for older people hecompared the lsquoinclusive designrsquo approach which sees designbeing extended to include groups like older and disabledpeople and an alternative approach which starts from aconsideration of these groups Designing with older ordisabled people in mind he argued produces technologyuseful for everyone ndash and often produces radical new solu-tions that would not otherwise occur for example the cassettetape recorder which was initially produced in England fortalking-books for the blind (Newell and Gregor 1997)

This was followed by a design workshop in which fivegroups separately designed paper prototypes of accessiblenavigation aids two groups were enhanced by the inclusionof older volunteers who took an active part in the designdiscussions When the designs were complete they werepublicly evaluated with Alan Newell acting as an evaluator

The designs were all interesting and carefully consideredand the evaluations were illuminating (and often veryfunny)

HCI and the Older Population workshop (two views)HCI2005

The ageing population and a recognition of the utility oftechnology means there is an increasing interest indesigning with older people in mind whether thisinvolves designing for all or producing specific items oftechnology to support older people The HCI and theOlder Population workshop at HCI2005 was intended toprovide a forum for those working in the area and toencourage others to consider this user group This wasthe latest of a series of such workshops at BCS HCIstarting in 2002 (Brewster and Zajicek 2002)

A standard element in our workshops is a talk fromand the attendance of members of the Dundee UserPanel a group of older volunteers While we can discussdesign issues ad nauseam the most effective way ofcommunicating the barriers that older adults encounterto technology use is to hear it from the users themselves

This report on the workshop was written by AnnaDickinson (University of Dundee) who co-organised theworkshop and Francis Allen one of the members of theUser Panel

21Interfaces 65 bull Winter 2005

Frank After lunch two representatives of the older genera-tion gave an individual talk on how computers appeared tothem again stressing design inclusion

The resulting discussion concentrated again on thelsquodesignrsquo aspects and the awareness to allow for the needs ofthe older generation as forecasts emphasise a greater increasein the older group

A generalisation of the one day workshop was that it didclearly stress the need for design application to the oldergroup but there was little to report on action as to what is tobe implemented

Anna The talks by Isobel Lindsay and Wilf Lakie were reallyeffective in underlining the frustration that novice users havewith complicated computer systems Part of Wilfrsquos talkinvolved reading out the following

Computers are still a mystery to me as myindustrial experience was wholly mechanicalengineering with only elementary electrics I dofind the computer to be a frustrating and confus-ing tool as there are always two three or moreways of achieving a function this I find to besuperfluoushellip Having just upgraded to a newunit with the XP operating program I understandthat XP refers to lsquoexperiencersquo my personal view isthat the program should be named the Exagger-ated Programme Personally it means I have tolearn a whole new set of rules in order to obtaineven the most basic function and there exists awhole conglomeration of new operating tools andmenus that mean nothing to me

The (too short) discussion which followed focused onsome of the questions that this area consistently brings upwhat are the characteristics of lsquoolder peoplersquo Is designing forthis group different from designing for the population ingeneral What can inclusive design do for us

Frankrsquos conclusions Designers have a great difficulty inproducing something for a group of people who had alifetime of contact only with mechanical objects I onlyexperienced electricity in electric motors lighting andtorches Note There was no electric light in the house until Iwas aged about six No telephone not even a radio The firstradio in the house was a lsquoOne valversquo that I built from a designsheet with parts supplied by an enthusiast (I was then agedseventeeneighteen)

I would like design people to stop designing units moresuitable for their own use and to design a unit more suitablefor general use by all classes of computer ability

What I have in mind is a unit that has all the bells andwhistles of the latest application covering all the latestinnovations that the design people can produce BUT thesame unit has the ability to be used by all computer users Tome this could be achieved by what is in common use in thegames field that is a keypad would select the LEVEL atwhich the unit would operate If this was available then

Anna Dickinson amp Francis Allen

anyone could use the unit at the level selected by themselvesand would be able to progress to higher levels in the sameway as they do in games by practice and increased abilityThe technology appears to be there so why not use it

Annarsquos conclusions One issue that consistently resurfaces isthe difficulty of communicating effectively with older usersabout computers and the potential for design changes Whilethose researchers who attended the workshop seemed tolearn a great deal from the presentations given by membersof the User Panel and from their involvement in the designexercises (and at Dundee we have been learning from themsince the beginning of the UTOPIA project in 2001) there wasan important and unforeseen effect on those members of theUser Panel who contributed Attendance at the workshopand especially involvement in the design exercises demon-strated for them some of the difficulties and challenges facingdesigners The result has been that instead of asking ldquoWhycanrsquot you make computers that workrdquo the questions becomeldquoHave you thought of trying thisrdquo Such sophisticatedinvolvement from our target users is a very positive step forall of usS Brewster and M Zajicek (2002) A New Research Agenda for Older Adults

Workshop BCS-HCI London UKA F Newell and P Gregor (1997) Human computer interfaces for people with

disabilities Handbook of Human Computer Interaction (1997) pp813ndash824

Call for Papers

IWSAWC 2006

6th International Workshop onSmart Appliances and Wearable Computing

In conjunction with ICDCS 2006

July 4 2006 Lisboa Portugal

Submission deadline January 15 2006

httpubicomplancsacukworkshopsiwsawc2006

Call for Papers

1st International Workshop on Physicality

6ndash7 February 2006 Lancaster UK

This multidisciplinary workshop will bring together researcherswho are interested in the way that physicality of digitalartefacts influences their use or in the way that digitalityinforms our understanding of the physical Through invitedtalks short research presentations and group discussion wewill discuss views on the fundamental nature of physicality andhow this relates to design in areas such as ubiquitous andtangible computing virtual reality and digital arts

submission deadline for position papers 10 January 2006

httpwwwphysicalityorg

22 Interfaces 65 bull Winter 2005

Toilet Trauma

Oh but whatrsquos a girl to do whenshe arrives at the university hallsof residence at 11pm to findtherersquos no toilet paper and thelsquo24hrrsquo Student Volunteers areslightly off-pace and annoyed atbeing disturbed

Without going into too finer detailI soon discovered that Irsquod notbrought any tissues either Ac-cording to the commandments leftin each room (eg ldquothou shalt notpark in residentsrsquo parking spacesrdquoand ldquothou shalt empty the bin andstrip the linen before leaving thyguest room on Fridayrdquo) eachroom has one supply of toilet rolland after that has been thor-oughly consumed ldquoreplacementswill need to be supplied byguestsrdquo

Well with a little ingenuity Ipulled through fortunately Ibrought enough knickers that Idonrsquot need to wear todayrsquos againuntil Friday And happily when Iregistered this morning my(rather trendy) delegate bagcontained enough scrap paperthat I should be able to managetill the end of the week withoutgiving in and supplying my own

toilet roll Hah

The Purple Pixiexx

Bathroom Bother

On the other hand I appear tohave been supplied with compli-mentary bottles of shampooconditioner and shower gel allnicely laid out on my loan-towelsndash like some fancy joint To behonest Irsquod rather have a comfybed without the plastic tartanmattress (whatrsquos that about)and a bedside light thank youvery much

Being a girl I brought my ownshampoo anyway

This morning though clutching

said shampoo I opted to bravethe slightly mouldy shower (AuntyMildew wouldrsquove been proudGrsquorest her soul) In the nobletradition of the Dastardly DandyDan (PP 2004) I turned on theshower and was flung across theroom by the force (small lsquofrsquo)

Water hellip water hellip everywhere

Still enough about the facilities hellipwell therersquos never enough aboutthe facilitieshellipbut wersquoll leave them

alone for now hellip

LoveThe Purple Pixiex

The Blue Genie

Irsquove just been speaking to my palthe Blue Genie He actually got toEdinburgh early on Sunday butspent the majority of the after-noon confined to his room(shudder) awaiting the arrivalof the Emergency Joiner It seemsthe lock on his door was brokenso he couldnrsquot actually lock hisdoor

So he didnrsquot have much choicebut to hang around until theEmergency Joiner turned uptwiddled his tools tutted a fewtimes and fixed the lock Appar-ently his thingummy was tooshort for the whatsit

At least he has a lock Thatrsquos all I

have to say on the matter

ThePPxx

The Shower Persona

Good morning Irsquom your showerlooking forward to freshening up

No thatrsquos not me thatrsquos the fanDidnrsquot switch it on Well getdressed get out and switch it onthen Building regulations aboutunventilated toilets Never heardof them

This morning Irsquove a really cleancubi hellip WAHAY HERE WE GOWATER WATER WATER I LUVVITSEE ME GO EVEN DANrsquoS NOTSEEN THIS KIND OF PRESSURESINCE THAT AGGRESSIVE QUES-TIONING AT SUNDERLAND BLOWTHAT SHOWER CURTAIN AWAYONTO THE FLOOR THANK THEDAY THEY POINTED ME STRAIGHTOUT THE CUBICLE DOOR ANDTHEN FITTED A CURTAIN IN-STEAD OF DOORS YO JUST SEEHOW FAST THE FLOOR FILLS UP IGO ALL THE WAY TO ELEV hellip ohspoilsport

Ok so a dribble shower then Yessir certainly sir Thank you sirsee you tomorrow sir

I just hope the next one puts theirtowel on the rail so that I can give

it a good blast hellip

Shower 72

How to survive conferenceweek in student halls

1 Sleep when you can if youcanrsquot sleep on your plastic mat-tress which creaks every timeyou move find a quiet cornerduring tea breaks or just slip intothe back row of an especially dullpresentation

2 Take your own pillow you canuse it to (a) bolster the suppliedpillow (b) replace the suppliedpillow (c) get comfortable when

Edited Lowlights from the Seedy Underbelly of HCI2005

The Purple Press

23Interfaces 65 bull Winter 2005

napping during the day (see Tip1)

3 Slip the supplied towel betweenthe plastic mattress and sheet to(a) provide some kind of padding(b) reduce the level of creaking(c) avoid waking up in a pool ofyour own sweat

4 Or alternatively sleep on topof the duvet and use your coat asa cover

5 Ignore all of the above andbook into the Travel Inn acrossthe road That way you can ignoreTips 1ndash4 yoursquoll get taps thatyou can actually turn off showersthat donrsquot flood the bathroomtowel rails that break your fallwhen you slip in River Napier (iebathroom floor) and donrsquot contrib-ute to it and door locks that canresist more than your novicepickpocketing-with-a-paper-clip

skills

e-bsorbed

A bus commute to the conferenceeach morning is a drag unless you

can find something more enjoy-able to do at the same time

Entertaining myself by flickingthrough the proceedings yester-day a paper about tools forleasure reading caught my eye Itwas fascinating ndash talking aboutthings like the importance ofmobility for books and e-booksthe social life of print books andthe emotional attachment peoplehave to them

Just after Irsquod read the bit aboutprint books often becominginvisible with the userrsquos attentionbeing completely taken by thecontent of the reading experienceI looked up hellip and realised Irsquodmissed my stop

Napier was long behind us hellipwhich is really neat an interac-tive research paper that gives youthe actual experience itrsquos discuss-ing Is there a name for thisphenomena and does anyonehave other examples hellip or do

these things only happen to me

PC

Conference Fringe

It seems to me that the less effortthat goes into organising some-thing the more fun it is

This is not to rubbish the work ofmy pal the Blue Genie who ranthe Fringe What I mean is thatthere was no review processinvolved in selecting the partici-pants in the Fringe

Basically if you had an idea or aninteractive experience you wantedto demonstrate to the rest of theconference you could just set upyour laptop and away you went

I was really rather impressed withthe exhibits Clearly so were theother delegates that stuck aroundto see because the presenterswere talking constantly to peopleuntil it was all wrapped up atabout 7pm

If you didnrsquot stick around to seethe Fringe shame on you

The exhibits included theThimbleby Tworsquos funky calculatorCanadian Chickrsquos two-handedmouse(smice) and a means ofgathering data on how peoplelsquoskinrsquo their applications and tools

Disclaimer

The views expressed in The PurplePress are not those of the authors oranyone else and are not to be re-peated in front of anyone who couldtake offence although of course noone can take offence because thecharacters described in The PurplePress could not possibly exist in realor virtual life or death Does thatcover everything

Architectural ungreatness

Whoever dreamt up the design ofthe Lindsay Stewart LectureTheatre Whatrsquos the first rule ofauditorium design Donrsquot light thespeaker from behind So whatdoes LSLT do It has a bloodygreat window right behind wherethe speaker stands

A feeble attempt has been madeat some point to block the lightwith blinds that generate a head-ache-inducing moire effect forthose in the audience an overalleffect demonstrated by Mary Cduring her otherwise excellent

keynote presentation

So the question is should we doaway with the whole peer reviewprocess for HCI2006 in LondonAfterall itrsquos tedious and time-consuming for all involved Whynot instead just have anyonewho fancies coming to the confer-ence turn up with their laptop todemo their projects

I think it could work hellip

Purple Pixie

24 Interfaces 65 bull Winter 2005

Welcome to Interfaces Reviews Thanks to Sandra Cairncross for doing a great job as the last editor I have now been given the batonand perhaps unfortunately for you this means you get three reviews by me in this issue This is a short-term measure and will soon beremedied I have a willing cohort of reviewers and some great books to discover Interfaces Reviews will feature a themed set of books ineach edition In the coming year the reviewers will be bringing you their views on books on novel interfaces information architecture andgames as well as some lsquoheavy stuffrsquo I will also be getting the latest news on up and coming HCI books so if you are publishing writing orhave seen a great book let me know These are my contact details

John KnightDirector of User-LabBirmingham Institute of Art and DesignGosta GreenB4 7DX0121 331 7868JohnKnightuceacuk

The three reviews in this edition cover my interests in art design and technology Tangential to HCI perhaps but it is interesting how each ofthese subjects tackles the humanndashcomputer interface in terms of aesthetics utility and ethics

John KnightJohnknightuceacuk

This book comes from the same stableas Patrick Jordanrsquos Pleasurable ProductsOther publications in the series includeJordanrsquos Introduction to Usability andHuman Factors in Product Design withWilliam Green With this pedigree thisnew volume is unlikely to disappointand it doesnrsquot It looks and feelstrustworthy and complete

The book has three parts The firstdescribes the practice of HumanFactors The second offers a compen-dium of methods The last part looks atprofessional issues and applications Itis clearly aimed at practitioners andcould be a single point of referenceIndeed the introduction suggests thatits writing came from the lack of sucha work It is aimed at the designdisciplines and will have relevance toeveryone from architects to softwareengineers For the more lsquodesignerlyrsquo itmay be a bit dry and there are fewillustrations However designers ofany flavour would be well advised toread it

The book begins by looking at thebarriers to the take up of technologyand the problems with designingproducts and user interfaces HumanFactors is proposed as a remedy to

these problems and a way of improv-ing the user experience The focus ispretty much on traditional ergonomicconcerns These include comfortperformance reliability and physi-ological and cognitive fit Applicationscentre on systems and especially thosepertaining to activity and work

Readers are taken through thehistory of human factors design andthis is contextualised by a processcycle that dovetails with businessneeds and the product lifecycleIndeed despite looking academic thecontent is firmly aimed at business andmaking products more useful andusable Given the ergonomics focus itis understandable that the first sectiontackles human abilities memory andphysiology and the influence of theexternal environment Motivation andproblem solving are also consideredand are firmly rooted in a cognitiveperspective

Given the practitioner focus it isunusual (but refreshing) to get somedeeper stuff Thus Nemeth slips inMontaigne and the nature of sensualexperience This is done in an accessi-ble and businesslike manner ChapterFour looks at products and innovationThis chapter provides an overview ofprocess that integrates ideation and theproduct lifecycle within a typical user-centred design framework Again thebook usefully links to business needsand widens the focus of Human

Factors to encompass new productdevelopment

Chapter Five takes an overview ofthe discipline and maps out its appli-cation in industry The first sectionspave the way for the main contentFocusing on methods this part willprobably be of most interest to practi-tioners In just under two hundredpages Nemeth covers 36 methodsThese are organised under six sectionsThe first concerns analytical methodsNext design guidance is dealt withEvaluation methods are then de-scribed followed by a useful chapteron surveys interviews and question-naires The final chapters concernusability assessment and controlledstudies

Each method is described in termsof what it does The necessary prepara-tion work is outlined including thematerials equipment and environmentthat are needed In addition easy tofollow procedures and methods foranalysing results are provided Shortexamples are given and the methodsare also usefully cross-referenced Thefinal section of the book considers thebusiness side of human factorsBeginning with the cost benefitsuseful organisational issues are alsoexamined Finally Nemeth looks atcommunications and the book con-cludes with case studies from a widerange of projects

This is a useful practitionerrsquos bookit is clearly grounded in industry

Interfaces Reviews

Human Factors Methods for DesignMaking Systems Human-CentredChristopher P NemethCRC Press 2004396 pages hardback illustrated bampwISBN 0-4152-9798-2CRC Price $9995 (about pound5700)

25Interfaces 65 bull Winter 2005

This book offers an insight into a newand dynamic community of softwareartists The book comes from theRead_Me festival that took place inAarhus last year The festival had twosections a conference and interactiveexhibition lsquocamprsquo As well as a bookthe organisers have an accompanyingwebsite at Runmeorg The site curatesthe artworks online while Read_Meoffers theoretical and practical dia-logue offline

From neither the art nor strictlyinteractive arts community Runmehas come together through informalgroups and networks Indeed theyhave stronger links to the hackercommunity than to the establishmentof Ars Electronica This means they areoften critical of the elitism of thegallery and museum culture(Andersen and Pold p 14) They arepragmatic practitioner based and(thankfully) leave the more esotericquestions about AI and consciousnessto the art establishment

Many of the twenty articles tacklesoftware formalism vs softwareculturism This debate central to thecommunity concerns whether inter-vention should focus on the material(software) or culture Intervention isan appropriate term as most contribu-tors see their work in explicitlypolitical terms Formalism concen-trates on artistic uses of code Software

culturalism on the other hand reflectsthe world of software and critiquestools such as Google and WindowsHere political intervention concernsreflecting the hidden values andqualities of the technology A thirdstrand bridges both and concernsperformativity and there is a healthydiversity of thought and actionbetween the two poles

The best theoretical papers are byArns Cox et al Johannson andLillemose Inke Arnsrsquo article comparessoftware art to generative art Thelatter is defined by Galanter as rsquoany arthellip where the artist uses a system hellipwhich is set into motion with somedegree of autonomy contributing to orresulting in a completed work of artrsquo(p 178) Troels Degn Johansson looksat the crisis of art as a parallel to one insoftware art Like most contributors heis critical of the interactive arts estab-lishment and Margot Lovejoy Indeedhe condemns her focus on art whichlsquois only marginally interested inexperiments at the level of programcodersquo hellip and is only interested in lsquowhatis tactile audible and visiblersquo (p 155)

Jacob Lillemose contemplatesFlorian Cramerrsquos distinction betweentwo kinds of software art Firstly thelsquoliterary and mathematical aesthetics offormal qualities of programming andgenerative codersquo hellip and secondly thelsquoconceptual and discursive involve-ment with software culturersquo (p 154)He argues that software art lsquois oftentreated as a digitally updated versionof the conceptual art that emerged inthe mid 60srsquo (p 138) rather than aqualitatively new discipline

Certain kinds of technology crop upin a number of chapters The predict-ably unpredictable functionality ofGoogle and Open Source are clearfavourites as opposed to the logicaland the corporate There are also anumber of artists that are referencedregularly These include John Cageand Sol Le Witt both for theirperformativity and immaterialism

As well as works being on show atRunmeorg the book also summarisesthirty two software art projects Theworks include Douwe OsingarsquoslsquoGoogle Talkrsquo (p 392) that generates

poetry from an initial keyword PeterLuiningrsquos (p 354) lsquoWindowrsquo is literallythat a transparent window thatcaricatures the graphical user interfaceversion because you can see through itIn similar ways many of the lsquosoftwareculturersquo works are witty and selfreferential including a thank you toJakob Nielsen

From the more formalist wingBoris Kopeinigrsquos TMP (p 370) is aseemingly random array of numbersthat fill the screen and change throughsome hidden functionality There arealso some good works that bridge thevideo and computer arts such as AmyAlexanderrsquos lsquoExtreme Whitespacersquo (p362) Performativity is also addressedwith live coding where laptops areused in live performances (Cox et al p170)

This book is testament to a new anddynamic community that has a uniquetake on art and software It will beinteresting to see how the communitymatures and begins to influencesoftware culture and art On the downside there is sometimes little concernfor the audience reception of the workOccasionally it seems as though thecommunity is the audience and thepractitioners are happy with this Thissituation however is untenable if theirinterventions are to a have widerimpact on art software and society

Edited by John Knight

practice with an eye on currentresearch and pertinent philosophicalgroundwork At nearly four hundredpages it is comprehensive without anypadding The core of the book is itsunderstandable descriptions ofmethods These provide valuableprofessional guidance and makeHuman Factors Methods for DesignMaking Systems Human-Centred aninvaluable reference work

Read_Me Software Art and CulturesOlga Goriunova and Alexei Shulgin[eds]Digital Aesthetics Research CentreUniversity of Aarhus 2004397 pages paperback illustrated bampwISBN 8-7988-4404-0University of Aarhus price pound2200

This is a flawless book that will beprovocative to anyone interested intechnology design and society Thebook starts by asking the questionwhat is a network The answer iscommonsense networks compriselsquonodes ties and flowsrsquo (p 26) Theauthor then brings together a numberof politicaltheoretical strands includ-ing globalisation post-Fordism theinformation society post-industrialismand post-modernism These he arguesare the precursors of the networksociety but the present is more than

The Network Society (Key Concepts)Darin BarneyPolity Press 2004198 pages paperback bampwISBN 0-7456-2669-6Polity Press price pound1499

26 Interfaces 65 bull Winter 2005

the sum of the past Drawing on thework of Manuel Castells in The Rise ofThe Network Society Barney points tothe unique qualities of the age (pp 25ndash34)

In Castellsrsquos formulationldquothe network society hellip ismade up of networks ofproduction power andexperience which con-struct a culture ofvirtuality in the globalflows that transcend timeand spacerdquo (Castells 1998370)

Well indeed and Castells loomslarge in the book and especially hisassertion that society is increasinglylsquoinformationalrsquo (p 28) and lsquoglobalisedrsquo(p 28) This means that power andconflict emanate from access to thenetwork (p 30) and creates a tensionbetween lsquoplacelessnessrsquo (p 31) andpeoplersquos need for lsquorootednessrsquo Lastlyhuman activity is expanded acrossborders and time zones in the networksociety These are all useful pointers towhere things are going and what wecould be designing

The first section looks at networktechnology Here Barney departs fromCastells and critiques instrumentalistsubstantivist and social constructivisttheories of technology and offers alsquocomposite viewrsquo (p 42) This approachsees technology as neither entirelydeterministic nor neutral but insteadmutable in the hands of humanagency

Barney considers the essence ofnetwork technology and notes how itembeds lsquoinstrumental rationalityrsquowithin seemingly neutral tools He alsopoints out some of the positive aspectsof networks in facilitating two-waycommunication localisation and lsquothereconstitution of local identity inter-ests and powerrsquo (p 47) In addition asopen systems networks provide anarena for contesting values andopportunities unavailable in the past

Network technology is alsocontextualised with issues in designsituation and use The author looks toAndrew Feenberg Langdon Winner(p 49) and Lawrence Lessig (p 51)These thinkers make similar points toHarvey Molotch and in essence theysuggest that design fixes value andaffordances for its users Converselyvalue and affordances are not solely

within the province of the designerDesign is constrained and influencedby external agencies These influencesare wide and encompass everythingfrom the law to methods of produc-tion Winner offers a well knownexample of how design can fix apolitical value through creatingconstraints and affordances for users

New Yorkrsquos Long Island highwayoverpasses were lsquodeliberately designedby Robert Moses so as to be too low toallow passage beneath them by publicbuses This design decision was also apolitical decision and the technicalarrangement it put in place was also apolitical arrangement hellip low over-passes effectively denied poor peopleand racial minorities hellip access to thepublic park and beachesrsquo (p 50)

The character of network technol-ogy is then described in terms oflsquotimendashspace compressionrsquo (p 61) andlsquodeterritorialisationrsquo (p 62) In effectthis means increasingly scattered andinterlinked methods of communica-tion production and consumptionacross time and distance Emblematicof the network society is the Internetand the author notes that lsquonever hasthere been a mass communicationsystem that seems so little contained orconstrained by territorial expansersquo (p62) Finally decentralisation andcontrol as well as interactivity andcustomisation are considered asunique features of the technology

The interpretative focus of thechapter is perhaps the bookrsquos onlyweakness By giving more weight tothe influence of digital networks onconsumption Barney could havebrought the issue much more alive Forexample in the rise of AmazoneBaytrade text messaging and even cheapair travel the matrix of human andtechnological networks is tangiblypresent

The next section concerns thenetwork economy This takes ineverything from enterprise and workto the changing nature of propertyThe history begins with the formula-tion of an information economy in the1960s and the liberalisation of thetelecommunications sector in the UKand US This materialist approach isrewarding Barney shows how politi-cal economic and technologicalexpediency has produced fundamentalchange for better and worse

The last two chapters concernpolitics and identity Both are influ-enced by a collapse of legitimacy of theold increasing fragmentation and newnetworks This is brought into thecontext of the rise of globalisation andthe changing role of enterprise and thestate The lsquostatersquos apparent crisis ofsovereigntyrsquo (p 114) is the authorargues a result of deterritorialisationalthough he surveys alternativeinterpretations of the geo-politicalmap

The network society is both spurand brake on political involvementand the author is ambivalent whetherthe changes it brings about are good orbad He notes the rise of new(transnational) opposition movementsat the same time as the hegemony ofthe old (national) media Thesedevelopments are contained within alsquonew politicsrsquo that is highly networkedand symbolic The author also suggeststhat identity is an increasingly impor-tant question in the face of thedelegitimising of organisations Thechapter begins with a quote fromCastells (p 145)

ldquoIn a world of global flowsof wealth power andimages the search foridentity collective orindividual ascribed orconstructed becomes thefundamental source ofsocial meaning hellip Identityis becoming the main andsometimes the only sourceof meaning in a historicalperiod characterized bywidespread destructuringof organisations helliprdquo(Castells 19963)

Drawing on the work of SherryTurkle the mutability of identity isdiscussed and the chapter concludesby looking at community AvoidingCastellsrsquos positive reading of thesituation the author is more concernedabout whether the network society isreal or is just a useful focus for under-standing the world we live in (p 181)We might broaden that focus to thinkabout how the network society influ-ences the way we design and theproducts and services we help tocreate

John KnightJohnknightuceacuk

27Interfaces 40 bull Autumn1999C

onta

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e a

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ess

if d

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m a

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com

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orm

s an

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1 Sa

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(Tel

+44

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17)

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bcs

org

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ww

bcs

-hci

org

uk

Interfaces is published quarterly by the British HCI Group copy 2005 The British HCI Group (unless indicated otherwise) The opinions expressed represent thepersonal views of the authors and are not the official views of their companies nor of the British HCI Group unless specifically stated

Quarter page pound135Half page pound240Full page pound44520 supplement for cover or

inside cover pages

Discounts given to corporate memberseducational institutions and charities

Special rates for job advertisementsLoose inserts pound175 + weight allowance if over

10g

ADVERTISING RATES ndash to advertise contact the editorJob advertising also accepted for UsabilityNewscom at thesame rates as for quarter-page ad in Interfaces Book bothfor a 20 discount Contact Andy Dearden CommunicationsChair British HCI Group0114 225 2916 oramdeardenshuacuk for further details

The British HCI Group is served by Sub-groups comprising representatives from a broad range of academic and industrial centres of HCIinterest The Sub-groups are committed to promoting the education and practice of HCI and to supporting HCI people in industry and academiaFor contact details of the persons in each Sub-group please select from the following

Officers and Sub-groups

CHAIRS AND OFFICERS GROUPChair Russell BealeVice Chair Catriona CampbellEx-Chair Gilbert CocktonTreasurer Ian BenestSecretary Linda LittleCommunications Sub-group ChairAndy DeardenEducation amp Practice Sub-group ChairWilliam WongEvents Sub-group Chair Peter Wild

Anxo Cejeiro RoibasMembership Sub-group ChairAdrian WilliamsonChair of Student RepresentativesCatherine Kenny

Communications Sub-groupChair Andy Dearden

Interfaces magazine editor Laura Cowen

PR amp Marketing Nico McDonaldCatriona Campbell Nick Bryan-KinnsAmir Naghsh (webmaster)

UsabilityNewsProject Director Dave ClarkeEditor Ann Light

Website listserv and online servicesJesmond Allen Gerred Blyth

Research Sub-groupChair Dianne Murray

Alan Dix Dale Richards

Events Sub-groupChair Peter Wild

Conference Planning Fintan Culwin

European ConferenceLiaison amp Planning vacant

HCI2005 Chair Tom McEwan

HCI2004 Chair Janet Finlay

Meetings Officers Colin VentersAnxo Cereijo Roibaacutes

Fausto J Sainz Salces (SR)

Education amp Practice Sub-groupChair William Wong

HCI Accreditation Scheme Jonathan Earthy

Alan Dix Barbara McManus

Membership Sub-groupChair Adrian Williamson

IndiaChina Liaison Andy Smith

Organisational Liaison Dave England

SIGHCHI and IFIP Liaison Gilbert Cockton

BCS Liaison Barbara McManus

Regional Liaison Daniel Cunliffe

British HCI Group committee members (alphabetical listing)

Jesmond Allen bull tel 01179 020301 bull mob 09731 731757 bull jesmondjesmondocouk

Russell Beale bull University of Birmingham bull tel 0121 414 3729 bull fax 0121 414 4281 bull RBealecsbhamacuk

Ian Benest bull University of York bull tel 01904 432736 bull fax 01904 432767 bull ianbenestcsyorkacuk

Gerred Blyth bull Amberlight Ltd bull tel 0870 7399900 bull gerredamber-lightcouk

Nick Bradley bull University of Strathclyde bull tel 0141 548 3524 bull fax 0141 552 5330NickBradleycisstrathacuk

Nick Bryan-Kinns bull Queen Mary University bull tel 020 7882 7845 bull nickbkdcsqmulacuk

Sandra Cairncross bull Napier University bull tel 0131 455 2724 bull SCairncrossnapieracuk

Catriona Campbell bull The Usability Company bull tel 0207 843 6702 bull fax 0207 843 6701catrionatheusabilitycompanycom

Dave Clarke bull Visualize Software Ltd bull tel 07710 481863 bull fax 01543 270409 bull davevisualizeukcom

Gilbert Cockton bull University of Sunderland bull tel 0191 515 3394 bull fax 0191 515 2781GilbertCocktonsunderlandacuk

Laura Cowen bull IBM Hursley bull laurajcowenyahoocouk

Fintan Culwin bull South Bank University bull tel 020 7815 7434 bull fax 020 7815 7499 bull fintansbuacuk

Daniel Cunliffe bull University of Glamorgan bull tel 01443 483694 bull fax 01443 482715 bull djcunlifglamacuk

Andy Dearden bull Sheffield Hallam University bull tel 0114 225 2916 bull fax 0114 225 3161amdeardenshuacuk

Alan Dix bull Lancaster University bull tel 07887 743446 bull fax 01524 510492 bull alanhcibookcom

Jonathan Earthy bull Lloydrsquos Register bull tel 020 7423 1422 bull fax 020 7423 2304 bull jonathanearthylrorg

Dave England bull Liverpool John Moores University bull tel 0151 231 2271 bull fax 0151 207 4594denglandlivjmacuk

Janet Finlay bull Leeds Metropolitan University bull tel 0113 283 2600 (ext 5158) bull fax 0113 283 3182JFinlaylmuacuk

Martha Hause bull mlhausedslpipexcom

Catherine Kenny bull Northumbria University bull tel 0191 243 7244 bull fax 0191 227 4713 bull ckennyunnacuk

Ann Light bull tel 07947 072300 bull fax 020 8241 5677 bull annlcogssusxacuk

Linda Little bull Northumbria University bull tel 0191 243 7250 bull fax 0191 227 4713 bull llittleunnacuk

Nico McDonald bull Design Agenda bull tel 07973 377897 bull fax 07976 650257 bull nicodesign-agendaorguk

Tom McEwan bull Napier University bull tel 0131 455 2793 bull fax 0131 455 2727 bull tmcewannapieracuk

Barbara McManus bull University of Central Lancashire bull tel 01772 893288 bull fax 01772 892913bmcmanusuclanacuk

Dianne Murray bull tel 0208 943 3784 bull fax 0208 943 3377 bull diannesoicityacuk

Amir M Naghsh bull Sheffield Hallam University bull tel 0114 225 3195 bull ANaghshshuacuk

Dale Richards bull QinetiQ Ltd FST bull tel 01252 393896 bull fax 01252 392720 bull drichardsqinetiqcom

Anxo Cejeiro Roibaacutes bull University of Brighton bull tel 01273 642458 bull fax 01273 642405acroibasbtonacuk

Fausto J Sainz Salces bull Liverpool John Moores University bull tel 0151 231 2082 bull fax 0151207 4594cmsfsainlivjmacuk

Andy Smith bull Thames Valley University bull tel 01753 697565 bull fax 01753 697750 bull andysmithtvuacuk

Colin Venters bull University of Manchester bull tel 0161 275 1384 bull cventersncessacuk

Robert Ward bull rdwardhudacuk

Peter Wild bull University of Bath bull tel 07779 330 554 bull fax 01225 386131 bull peterjwildgmailcom

Adrian Williamson bull Graham Technology plc bull tel 0141 533 4000 bull AdrianWilliamsongtnetcom

William Wong bull Middlesex University bull tel 0208 411 5000 bull fax 0208 411 5215 bull wwongmdxacuk

KEYBold entries indicate members of the Chairs and Officers GroupSR student representative

Editor Interacting with ComputersDianne Murray

Interfaces magazineEditor Laura CowenBooks Editor Sandra CairncrossMyPhd Editor Martha HauseProfile Editor Alan DixProduction Editor Fiona Dix

Relevant URLsBritish HCI Group wwwbcs-hciorgukUsabilityNews wwwusabilitynewscomHCI2005 wwwhci2005org

BCS ContactsSue Tueton (Membership) hcibcsorguk+44(0) 1793 417416

The British Computer Society1 Sanford Street Swindon SN1 1HJ UKTel +44(0) 1793 417417Fax +44(0) 1793 480270Email hcibcsorguk

  • Interfaces 65
    • View from the Membership Chair
    • Editorial
    • Deflections You canrsquot burst seams if no-one will wear the clothes
    • Ambient technologies
    • The brain and the web A quick backup in case of accidents
    • Past present and a virtual future Treating phobias with exposure therapy
    • My PhD Social Networks in e-Learning
    • Memorability and security of passwords
    • Experiencing design Tools of the trade
    • RAE response
    • Aspects of HCI2005
    • HCI2005
      • A PhD studentrsquos reflection
      • The Fringe
        • Scotland overrun with micehellip
        • Weapons of Maths Construction
          • HCI and the Older Population workshop (two views)
          • The Purple Press
            • Interfaces Reviews
            • British HCI Group committee members

12 Interfaces 65 bull Winter 2005

People ndash and their passwords ndash are often seen as the weakest link in any secure system There is a basic conflict in that a passwordought to be easy to remember but at the same time hard to guess There is an assumption that the hardest password to crack is onewhich is composed entirely randomly but that is also likely to be the hardest to remember The main objective of a small experimentwe recently carried out was to verify if that is truly the case and to get some indication of what is the best kind of password

The experiment was carried out via the web and compared the kinds of password shown in Table 1 Memorability of thepasswords was measured by getting people to attempt to recall them after one week Security strength of the passwords wasmeasured by submitting them to a password-cracking program and seeing how long it took to crack them ndash if at all

People were invited to visit a website set up for the experiment (including through an appeal in Interfaces 62) They registered bygiving their email address and then were randomly assigned to one of the above password classes For Classes 1 to 3 they weregiven a password for Classes 3 and 4 they had to choose one themselves In all cases they were asked not to write down theirpassword but to attempt to remember it

Participants then received emails one day later and one week later asking them to return to the website They would then re-enter their password or register the fact that they had forgotten it The purpose of returning after one day was to give theparticipants some practice with their password Therefore if they did not remember it at this stage they were told it again Thus itwas only the results of their second return to the website after a week that was used as a measure of memorability

Strength was measured by setting up a Unix password file using 173 of the passwords and then running the public-domainpassword cracking software John the Ripper (httpwwwopenwallcomjohn) on that file As passwords were cracked the timetaken was recorded

Some passwords were cracked immediately (effectively in less than one second) The last password was successfully cracked at151822 on 20th February 2005 (69 days 22 hours and 2 seconds or 6040802 seconds from the start of the experiment) The softwarewas left running until 095122 on 9th March 2005 At that point 27 passwords had been cracked and it was assumed that no furtherones would be

ResultsThe password website went live in December 2004 Up to 24th March 2005 a total of 246 passwords were collected Thememorability and strength of the password classes are summarised in Figure 1 (overleaf)

DiscussionWe are in the process of writing more detailed publications regarding this experiment ndash and related work we are undertaking

Among other things there is clearly scope to discuss the appropriateness of the methods and the applicability of the resultsHowever we can already draw some useful results As expected random passwords are most secure none of them was crackedHowever it is also not surprising that they were also the hardest to remember a memorability rate of 25 does not seem of anypractical use

Guided Choice was the next most secure class with a high degree of memorability (81) This suggests that the conventionaladvice given to users is appropriate Interestingly though the memorability of these was lower than that for Free Choice (85) sothat there is a price to be paid for security Nonsense passwords are quite secure ndash but with a memorability of only 55 they are notlikely to be practically useful Concatenated Pairs are generated by a number of systems such as some websites but our data

Memorability and security of passwordsAlistair DN Edwards amp Helen Petrie

Class Description Examples

1 Random The eight characters of the password were automatically chosen entirely at random ap4AEppoundp djs843nd

tocamp201

2 Nonsense Letters were randomly chosen ndash but in alternating pairs of vowels and consonants mejadoro gitekabathereby creating non-words that are to some extent pronounceable bekumufi

3 Concatenated Pairs This algorithm constructs a password by concatenating two four-letter words rungself fastlacebanebong

4 Free Choice The user was allowed to choose any 8-character password they wanted

5 Guided Choice This was as in (4) except that the user was given advice on the choice of a goodpassword

Table 1 Password classes tested In order to make the measurement of strength fair all passwords had to be exactly 8 characters long

13Interfaces 65 bull Winter 2005

Alistair D N Edwards amp Helen PetrieDepartment of Computer ScienceUniversity of YorkHeslingtonYorkYO10 5DDalistaircsyorkacuk helenpetriecsyorkacuk

suggest that they are not very secure However they are quite memorable (75) This suggests that they may be appropriate forapplications in which the consequences of violation are not likely to be severe ndash which are also likely to be systems that are not worththe hackerrsquos attention

Figure 1 Summary of results Memorability refers to the percentage of the passwords of the given class that users were able to correctly re-enterafter one week Strength refers to the percentage of passwords that were not cracked Notice that none of the Random passwords was crackedand hence its Strength is 100

Engage in producing exciting papers about interactionEngage with each other and the conference themesEngage and be engaged in a stimulating and exciting conference in Londonrsquos East End

Engage is the 20th BCS HCI Group conference in co-operation with ACMTo find out more about these themes and submissions and taking part go to

11ndash15 September 2006Queen Mary University of London

Enthralling experiences bull Interfaces in the wildConnecting with others bull Mind body and spirit

Interactions for me bull At the periphery

wwwhci2006org

The themes to engage with are

14 Interfaces 65 bull Winter 2005

Sometimes yoursquoll hear people say ldquoIrsquom no good with toolsrdquoDonrsquot believe them Watch they use tools to cook and eattheir meals clean their teeth unlock the door to their houseand so forth all with unremarkable virtuosity Tools are morethan just hammers and screwdrivers and saws Rather toolssurround us in our everyday lives and we have evolved to bevery good at using them

Well-designed tools can be a joy to use When the act ofusing a tool breaks down however it can give us insight intowhat makes tools usable in the first place

ldquoMy dad once owned a pair of pliers that always gaveme a problem when I used them Every time I tried togrip something to tighten it up they clamped down onmy fingers I eventually learned to watch my fingerswhen I used them but I still remember the pinch marksthey leftrdquo

ldquo[In putting together a bookcase] there was so manydifferent types of screws and bolts of different sizes(some were metric and others were American sizes)that you had to have five different wrenches andscrewdrivers to get the job donerdquo

Tools work best when they are designed for the physicalcapabilities of their user (they are most commonly held in thehand) when they are well suited to the task that they areapplied to (tools mediate interaction with other objects) andwhen they are ready at hand in a well-organised workenvironment More basically good tools help people reachtheir goals by making incremental changes directly on visibleobjects In their application tools often act as amplifiers ofsome ability but tools can also help people constrain objects(eg with clamps) gain information about objects (eg usinga magnifying glass) or mark objects according to need (egusing a carpenterrsquos or seamstressrsquos pencil)

Some of what we know about the use of tools can help usbuild more effective software (or hardware) systems Tangi-ble user interfaces and handheld devices offer the most directpossibilities for mimicking tools in the real world Forexample the IO brush produced in Hiroshi Ishiirsquos lab takesthe form of a large artistrsquos paintbrush (httpwebmedia

mitedu~kimikoiobrush ) A tiny camera embedded in thetip of the brush can pick up color and texture from anysurface that the brush is touched to Using the brush theartist can transfer information from the physical environmentonto an interactive canvas painting in a natural way

Graphical user interfaces based on tool metaphors take aless literal approach The best-known work along these linesis the idea of ldquolocal toolsrdquo developed by Ben Bederson andcolleagues as part of the KidPad project (httpwwwcsumd

eduhcilpad++papersuist-96-localtools )Local tools are an alternative to the modal behavior of tool

palettes In a drawing application users can pick up a pen oran eraser use it and drop it in a convenient place for lateruse More than one copy of a tool can exist at the same timesupporting collaboration

Children as young as four can use local tools to drawpictures Work in my own group has pushed this ideafurther to explore the range of physical metaphors for

software interaction again in a drawing environment(httpwwwcscncsuedufacultystamantaffordanceshtml )For example a ruler in our HabilisDraw system can act as astraight edge for freehand drawing and can also be usedwhen picked up to push drawn objects into alignment atarbitrary angles Other physical analogs aside from pens andrulers include pushpins to constrain movement compassesinkwells and magnifying lenses

An important question is how the benefits of tool-basedinteraction for drawing might transfer to tasks with a lessobvious physical interpretation This requires a bit ofthought but some abstract properties of tools can provideguidance For example most tools in the real world mustcome in contact with an object to have an effect on it Thismeans that the effect of a tool is generally localised

To see how this notion of lsquoeffect localityrsquo might improve asoftware interface consider a Find and Replace dialog in aword processor Suppose I want to change every occurrenceof lsquoimagersquo to lsquoiconrsquo in a document A global replacement maygive unexpected changes such as lsquoiconryrsquo from lsquoimageryrsquo (orthe less likely lsquopilgriconrsquo from lsquopilgrimagersquo) If I add spacesbefore and after lsquoimagersquo to fix this then I will miss forms thatinclude punctuation such as lsquoimagersquo

The safest route is to walk through all the matches anddecide whether to change each one in context This has itsown difficulties however with each successive matchappearing at an unpredictable place on the screen andsometimes even with the dialog box moving to avoid obscur-ing matched strings

An improved Find and Replace dialog might exploit effectlocality by gathering all matches to a string in the same placeand letting the user refine the search criteria directly applythe replace option to specific matches or de-select somematches and then perform the replacement to the remainderautomatically This is just a brief example given to suggestfurther possibilities who wouldnrsquot like software to work aseasily and transparently as a hammer or saw

Further reading Chris Baber has recently published anexcellent book that reviews tool use from a human factorsperspective called Cognition and Tool Use Forms of Engage-ment in Human and Animal Use of Tools

Experiencing designTools of the trade Robert St Amant

Robert St Amanthttpwwwncsuedu~stamant

Robert St Amant is an associateprofessor in the computer sciencedepartment at North Carolina StateUniversity currently on sabbaticalfrom January 2005 throughDecember 2005 at the InformationSciences Institute University ofSouthern California The work inhis lab is a blend of humanndashcomputer interaction and artificialintelligence with an emphasis onplanning concepts Hersquos interestedin building intelligent tools to helpusers with complex tasks

15Interfaces 65 bull Winter 2005

Key pointsThe nature of HCI research is essentially interdisciplinary and the research carried out by participants in the field has a number ofdifferent outlets depending on the primary focus and impact of the work done Research applicable to a particular user group ordomain may be best disseminated through non-traditional HCI routes Therefore it is important that the panel recognise that HCIwork will appear in diverse outlets and that work published outside mainstream Computer Science (eg in design psychology orsocial sciences literatures) can have equal value to that published within Computer Science We would expect such work to be cross-referred to other panels as appropriate while recognising that the cross-disciplinary nature of the work may also make it difficultfor other panels to assess objectively

We would like to emphasise that the interdisciplinary nature of the field means that combining approaches and synthesisingnew material from a variety of fields is an integral and important aspect of HCI research and that significant advances can beachieved in an interdisciplinary way which are holistically more significant than each individual progression within one particularfield

The UOA Descriptor refers to ldquohellipusing methods drawn principally but not exclusively from the disciplines of mathematicsscience and engineeringrdquo We would like to confirm that HCI might appropriately be drawing methods from psychology sociologydesign and other such fields as well

ldquoThe sub-panel may for example examine in detail outputs that are published in outlets with which they are unfamiliar andthose which contain interdisciplinary researchrdquo We recognize and indeed welcome the fact that the panel will call upon theappropriate expertise as necessary in order to assess the value of contributions with which it may be unfamiliar However we wouldask the panel to ensure that HCI research is in no way disadvantaged by being more intensely scrutinized than other subject areaswithin the Unit of Assessment

We confirm the panelrsquos view that no one form of outlet is more appropriate than another and in particular would want toemphasise that the value of rigorously reviewed conference material may well be of more significant impact than journal materialsgiven the more responsive nature of conferences and the fast-moving nature of the field and that many HCI researchers understandthis and take advantage of this For some conferences in HCI (eg CHI HCI Interact) acceptance rates are around15ndash25 less than many journals It is also true that there are other conferences in the field for which this is not true There are manyreasons for conference publication a key one for HCI researchers is the wide exposure to and feedback from an internationalinterdisciplinary audience which is often of particular value in this domain in improving work

It is important to recognise that case studies and exemplars as well as prototype solutions to explore problems are important inour work and these are particularly difficult to assess though we note that the panel is looking for ldquorelevance to usersrdquo ldquopractice-based researchrdquo and ldquodirect engagement with usersrdquo so we have confidence that this style of work will be accounted for

For HCI the notion of a research group is less clear-cut than for other disciplines Our lsquogroupsrsquo tend to be across disciplines andoften across Universities ndash it is these that give support and coherence to researchers and we should find a way to recognise andidentify this in the RAE return ndash perhaps by identifying collaborations with other individuals and organisations to form part of theappraisal of the connectedness and support that an individual receives

RAE response

The Research Assessment Exercise assesses the quality of UK research and is used by the four UK higher education funding bodies(Higher Education Funding Council for Wales Higher Education Funding Council for England Scottish Higher Education Funding Counciland the Department for Employment and Learning) when distributing block grant funding to universities Block grant funding is the publicmoney given to universities for research it is independent of the grants that are given for specific projects from Research Councilscharities and European Union and government departments

The main assessment for RAE 2008 will take place in a couple of years but in July this year a consultation opened on the RAE 2008draft criteria and working methods so that UK higher education institutions subject associations and other stakeholders could submittheir views

In September Russell Beale the Chair of the British HCI Group prepared the Groups response which is printed here in full As Russellnotes The group was able to put in a coherent response to the consultation exercise which would not have been possible without thesupport and contributions from many members ndash many thanks to them all for their input big or small These activities are important toensure that HCI is effectively represented at a national level and properly supported by government funding

For more information see wwwhefceacukresearch and wwwraeacuk

Russell Beale

Russell BealeOn behalf of theBCS Humanndashcomputer Interaction Special Interest Group

16 Interfaces 65 bull Winter 2005

Aspects of HCI2005

Tom kicks off HCI2005

The conference dinner at the Caledonian Hotel

Alistair Sutcliffe gives his keynote inthe Lindsay Stewart lecture theatre

Too early for inhabitants ofthe Haymarket residences

The Ceilidh

Ted Nelson keynotespeaker

Doctoral Consortium

Conference awards

Commercial Uses ofEye-tracking workshop

A bar somewhere in Edinburgh

Edinburgh Festival fireworks

With all-nightlicencing youhave to gosomewhere

17Interfaces 65 bull Winter 2005

Since returning from my first HCI conference at NapierUniversity I wanted to share my thoughts about the wholeexperience from a PhD studentrsquos perspective My mainparticipation in the conference was as a member of theDoctoral Consortium which took place with all other work-shops and tutorials on the Monday and Tuesday The Con-sortium presented a great opportunity for all membersinvolved to meet and socialise with other students of HCI aswell as offering the chance to get some feedback on our workin a friendly and welcoming environment I would like tothank Ann Blandford Paul Curzon and Shailey Minocha fororganising an informative and stimulating experience

The main conference took place on the WednesdayThursday and Friday with Mary Czerwinski of MicrosoftResearch kicking off proceedings after the initial openingceremonies The main lecture hall had a unique and modernfeel to it which provided an ideal setting for the keynote (andother) speakers Prior to the conference starting I wasparticularly looking forward to hearing the presentations ofthe keynote speakers and so attended Maryrsquos talk with muchanticipation I wasnrsquot disappointed ndash Mary touched on someof the fascinating research that is currently going on atMicrosoft including the use of large displays brain-compu-ter interfaces and some new models for manipulatingwindows

After the initial keynote on Wednesday morning I wentalong to a session on trust and emotion and followed that byattending a session on awareness Breaks between sessionsprovided a good opportunity to meet with others and discussthe work presented in each of the sessions Facilities at thevenue were also very good making it easy to check emailwhen any spare moments presented themselves

The highlight of the whole conference for me was thekeynote by Ted Nelson in the late afternoon of WednesdayThis was the first time that I have heard Ted speak and Ifound his talk to be inspiring and motivating His question-ing of the very way in which we currently interact withcomputers was intriguing and thought-provoking As withany good presentation I came away from Tedrsquos keynote witha number of different ideas thoughts and questions tocontemplate further

The conference dinner on Wednesday evening was at theCaledonian Hotel where the food and service were excellentThe night concluded by visiting a few local bars and thenheading back to the halls of residence in Haymarket All inall a very enjoyable and productive day

After a late night I was up for an early start on Thursdaymorning and headed off to the conference venue from thehalls of residence The bus journey took about 15 minutes andafter some breakfast (and numerous cups of coffee) I mademy way to the first keynote of Industry Day This keynotewas by Ashley Friedlein CEO of E-Consultancycom whogave an enlightening talk on the importance of usability ine-commerce

Following Ashleyrsquos talk (and more coffee) I went to asession on searching and particularly enjoyed one of thepresentations on digital books and how they could be

designed to fulfil the social and emotional needs that realbooks often do After this session I decided to go to TedNelsonrsquos tutorial on ZigZigreg ndash the software engine he hadintroduced the previous day Attendees of the tutorial weregiven an opportunity to test-drive a prototype of ZigZag byinstalling it onto their laptops and having a play under Tedrsquosinstruction We were also allowed to take the prototype homewith us to play around with further at a later date

At end of the day Jackie Lee-Joe from Orange gave herkeynote about the branding experience at Orange LikeAshleyrsquos keynote earlier in the day I found it interesting toconsider usability from a different perspective and wassurprised by the attention to detail and amount of effort thatgoes into branding at Orange

After Jackiersquos keynote a few of us went off to the receptionfor new British HCI members where free wine was on offeralong with informal discussions about the British HCI GroupFollowing this many of us set off for the Hub and a CeilidhThis proved to be hugely entertaining and was great fun tosee people enthusiastically taking to the dance floor to struttheir stuff Again the night was concluded by visiting a fewbars and returning to the halls of residence in the early hoursof Friday morning

Unfortunately I had to miss the events taking place onFriday as I had an early flight leaving Edinburgh at 830amHowever the early start and waiting around at the airportgave me an opportunity to reflect on my experience at theconference I think feeling more like of a member of the HCIcommunity was perhaps the main thing I took away from theconference It can often feel quite isolating completing a PhDin HCI but meeting other students of HCI as well as moreestablished researchers was helpful as I was able to discussmy work (and the work of others) with people who have acommon interest in how we interact with computers

In summary I found the conference to be a fantasticexperience I thought the conference was well organised andthere were a variety of different themes that were coveredAttending the conference has given me a fresh burst of muchneeded enthusiasm inspiration and motivation going intomy second year I would like to take this opportunity tothank the British HCI Group for funding the whole experi-ence for Doctoral Consortium students ndash itrsquos heartening toknow that the group places such high importance on newresearchers entering the field I look forward to meetingeveryone again next year

HCI2005A PhD studentrsquos reflection Chris Creed

Chris CreedSchool of Computer ScienceUniversity of BirminghamBirmingham B15 2TTcpccsbhamacuk

18 Interfaces 65 bull Winter 2005

Well computer mice at least I brought my Mac Powerbookand my two USB mice to HCI2005 in Edinburgh and showedwhat powerful little creatures mice are Attaching two USBmice to any standard computer is very telling ndash the mice fightfor the cursor because only a single input stream is registeredby the OS However with my symPut driver which workson Mac OS X and Linux each mouse is given its own inputstream and peace reigns in the mouse world

What can you do with two separate input streams Thefour degrees of freedom in spatial input can be mappedasymmetrically such that the mouse controlled by thedominant hand does all the hard work and the mousecontrolled by the non-dominant hand plays a supportingrole This type of interaction follows Yves Guiardrsquos KinematicChain model [1] and is certainly useful for tasks that arenaturally asymmetric

My research focuses on tasks that are symmetric where thetwo hands play equal roles in the interaction I have devel-oped symDraw a 2-D vector drawing program in whichshapes are drawn using the two cursors to stretch the shapeout Shapes can be steered across the screen by grabbingopposite corners and this allows the shape to be simultane-ously rotated translated and scaled similar to Kurtenbach etalrsquos two-handed stretchies technique [2] In symDraw splinecurves are drawn with one hand but local editing is per-formed symmetrically with the two hands controlling theends of a tangent to a point on the curve

Irsquove also been working withIan Bell to develop symTone asymmetric photographic manipu-lation program In symTone atone reproduction curve can bemanipulated symmetrically withtwo cursors This allows fast andeasy exploration of the domainspace in which input tones aremapped through the curvefunction to determine the outputtones of the adjusted image

Irsquom currently working on adual cursor prototype window

manager called Duo Imagine resizing and moving anapplication window by grabbing opposite corners of thewindow with two cursors and simply stretching the cursorsout until the window is in the appropriate position and is thedesired size This single fluid motion can replace the two-step process of moving the window by dragging the title barand resizing the window by dragging on an edge or cornerThis example is just one of many ways that two cursors andtwo mice can be useful in a general computing environmentNo need to call in the Pied Piper here

References[1] Yves Guiard Asymmetric division of labour in human skilled bimanual

action The kinematic chain as a model Journal of Motor Behaviourpp 486ndash517 1987

[2] Gordon Kurtenbach George Fitzmaurice Thomas Baudel and Bill BuxtonThe design of a GUI paradigm based on tablets two-hands and transpar-ency In CHIrsquo97 Proceedings 1997

Scotland overrun with micehellipHCI2005 The Fringe

Celine Latulipe

symDraw object manipulation

Spline manipulation

symTone

Duo

Celine Latulipe is a doctoral candidate in theComputer Graphics Lab at the University ofWaterloo She is studying two-handedinteraction and focuses her work on usingstandard devices two cursors and symmet-ric interaction techniques In addition to herdoctoral research Celine is the mother oftwo small children and is also very involvedin trying to recruit more young women tostudy computer science She expects todefend her thesis in 2006

19Interfaces 65 bull Winter 2005

Mathematics is boring Like many people at primary school Ireally sucked at mathematics and maths seemed to suck meArithmetic and sums didnrsquot interest me and I wasnrsquot verygood at them It was only when I was doing GCSEs that Ibegan to enjoy it Numbers disappeared to be replaced withletters and I even enjoyed the ideas and principles behindthe numbers

Now Irsquove come full-circle Irsquove left school been to univer-sity and started developing a new calculator

My calculator started life as my university Masters projectto design a calculator that didnrsquot require learning or teachingMaybe I was ambitious but I wanted to build a calculatorthat was as intuitive to use as paper is Magic paper that isThe calculator I built behaves as much like paper as possiblebut with magic added it recognises your handwriting as youwrite and you can write naturally using ordinary mathemati-cal notation So it really works like paper then the magichappens when this writing is morphed into neat typesetequations which while remaining editable as anything elseare filled in with the correct answers Overall this allowsusers not to worry about either the calculatorrsquos ability or theirown They just use it like a piece of paper and can correct itwhen it goes wrong

What I didnrsquot expect from this idea was how excitingpeople would find it people actually enjoy writing sums andseeing them magically transformed before their eyes As aprofessor of mathematics said hersquod seen plenty of people cryover sums before but hersquod never seen people laugh andsmile

The calculator makes more sense when you see it workinginteractively for this brief article yoursquoll have to make dowith a series of static screen shots

The screen shots of course only show the screen not howyou interact with it Nor do static screen shots give any senseof the experience or the unique feel of using it

We use a tablet or a touch screen so it is very easy In factitrsquos a bit like the fancy user interface in Minority Report whenJohn Anderton (played by Tom Cruise) plays around on thebig glass screen

ldquoIrsquove never seen anything thatrsquos brought a smile to my facewhile doing addition but this has For that reason alone Iwant onerdquo ndash An artist

The initial responses I got and more formal HCI evalua-

tion confirmed it worked surprisingly well Users reallyenjoyed using it and actually got more accurate results whenusing it than with the ordinary commercial handheld calcula-tors they were familiar with

Earlier this year we demonstrated an improved version ofthe calculator at the Royal Society Summer Science Exhibitionto over 4000 people We managed to get formal feedbackfrom 436 people Over 90 enjoyed using it ndash rating it topfrom the five choices we gave them

Its surprising ease of use and fun has ndash we think ndashopened up entirely new ways of interacting with mathemat-ics It would have been an eye opener for me at school andmany of our subjects particularly those still doing GCSEthemselves have expressed the same thought The calculatorallows users to play with mathematics to try things out andto learn and see the underlying process One high schoolteacher said ldquoI like the way it sets everything out clearly youcan see how it got the answerrdquo

Hopefully all this will fit into the HCI PhD I am nowdoing We hope the calculator will have great opportunitiesfor use in learning and teaching and also in everyday calcula-tion tasks And hopefully the principles and ideas behind itcan be extended to other applications

ReferencesThimbleby W Thimbleby H (2005) A novel gesture-based calculator and its

design principles In HCI2005 Proceedings Volume 2

For more information please visit httpcsswanseaacukcalculatorsYou can also download the calculator from there It is written in Javaand should run on almost any computer but note that it works bestwith tablets touchscreens or interactive whiteboards rather thanmice

HCI2005 The FringeWeapons of Maths Construction Will Thimbleby

1 Write anywhere2 Changes automatically

recognised and solved3 Grab and move parts of a

sum4 The new sum rearranged

and solved

Will Thimblebywillthimblebynet

I am a PhD student at Swansea Univer-sity researching generative principles foruser interfaces I work there with HaroldThimbleby And yes that is my Dad I ama second generation HCIer so I guess hehas had some influence I dont think Iever consciously decided to enter HCIBut I love creating and making thingsbetter and HCI today is one of the mostwide reaching best ways to do that

20 Interfaces 65 bull Winter 2005

Frank It is very reassuring to know that there is a movementto consider lsquoComputers and the Older Generationrsquo

There was a very good and extensive presentation byProfessor Alan Newell stressing the need for designers toproduce computers with the older user in mind

There was an interactive lsquoDesign Workshoprsquo in which allparticipated followed by an assessment and investigation ofthe resulting designs presented with ease of use and suitabil-ity being paramount being for the use of all groups This wasquite enlightening and highlighted the pressure on lsquoDesignrsquoto cover all aspects of the product

Anna The keynote by Alan Newell examined the differentways we have of thinking about design for older people hecompared the lsquoinclusive designrsquo approach which sees designbeing extended to include groups like older and disabledpeople and an alternative approach which starts from aconsideration of these groups Designing with older ordisabled people in mind he argued produces technologyuseful for everyone ndash and often produces radical new solu-tions that would not otherwise occur for example the cassettetape recorder which was initially produced in England fortalking-books for the blind (Newell and Gregor 1997)

This was followed by a design workshop in which fivegroups separately designed paper prototypes of accessiblenavigation aids two groups were enhanced by the inclusionof older volunteers who took an active part in the designdiscussions When the designs were complete they werepublicly evaluated with Alan Newell acting as an evaluator

The designs were all interesting and carefully consideredand the evaluations were illuminating (and often veryfunny)

HCI and the Older Population workshop (two views)HCI2005

The ageing population and a recognition of the utility oftechnology means there is an increasing interest indesigning with older people in mind whether thisinvolves designing for all or producing specific items oftechnology to support older people The HCI and theOlder Population workshop at HCI2005 was intended toprovide a forum for those working in the area and toencourage others to consider this user group This wasthe latest of a series of such workshops at BCS HCIstarting in 2002 (Brewster and Zajicek 2002)

A standard element in our workshops is a talk fromand the attendance of members of the Dundee UserPanel a group of older volunteers While we can discussdesign issues ad nauseam the most effective way ofcommunicating the barriers that older adults encounterto technology use is to hear it from the users themselves

This report on the workshop was written by AnnaDickinson (University of Dundee) who co-organised theworkshop and Francis Allen one of the members of theUser Panel

21Interfaces 65 bull Winter 2005

Frank After lunch two representatives of the older genera-tion gave an individual talk on how computers appeared tothem again stressing design inclusion

The resulting discussion concentrated again on thelsquodesignrsquo aspects and the awareness to allow for the needs ofthe older generation as forecasts emphasise a greater increasein the older group

A generalisation of the one day workshop was that it didclearly stress the need for design application to the oldergroup but there was little to report on action as to what is tobe implemented

Anna The talks by Isobel Lindsay and Wilf Lakie were reallyeffective in underlining the frustration that novice users havewith complicated computer systems Part of Wilfrsquos talkinvolved reading out the following

Computers are still a mystery to me as myindustrial experience was wholly mechanicalengineering with only elementary electrics I dofind the computer to be a frustrating and confus-ing tool as there are always two three or moreways of achieving a function this I find to besuperfluoushellip Having just upgraded to a newunit with the XP operating program I understandthat XP refers to lsquoexperiencersquo my personal view isthat the program should be named the Exagger-ated Programme Personally it means I have tolearn a whole new set of rules in order to obtaineven the most basic function and there exists awhole conglomeration of new operating tools andmenus that mean nothing to me

The (too short) discussion which followed focused onsome of the questions that this area consistently brings upwhat are the characteristics of lsquoolder peoplersquo Is designing forthis group different from designing for the population ingeneral What can inclusive design do for us

Frankrsquos conclusions Designers have a great difficulty inproducing something for a group of people who had alifetime of contact only with mechanical objects I onlyexperienced electricity in electric motors lighting andtorches Note There was no electric light in the house until Iwas aged about six No telephone not even a radio The firstradio in the house was a lsquoOne valversquo that I built from a designsheet with parts supplied by an enthusiast (I was then agedseventeeneighteen)

I would like design people to stop designing units moresuitable for their own use and to design a unit more suitablefor general use by all classes of computer ability

What I have in mind is a unit that has all the bells andwhistles of the latest application covering all the latestinnovations that the design people can produce BUT thesame unit has the ability to be used by all computer users Tome this could be achieved by what is in common use in thegames field that is a keypad would select the LEVEL atwhich the unit would operate If this was available then

Anna Dickinson amp Francis Allen

anyone could use the unit at the level selected by themselvesand would be able to progress to higher levels in the sameway as they do in games by practice and increased abilityThe technology appears to be there so why not use it

Annarsquos conclusions One issue that consistently resurfaces isthe difficulty of communicating effectively with older usersabout computers and the potential for design changes Whilethose researchers who attended the workshop seemed tolearn a great deal from the presentations given by membersof the User Panel and from their involvement in the designexercises (and at Dundee we have been learning from themsince the beginning of the UTOPIA project in 2001) there wasan important and unforeseen effect on those members of theUser Panel who contributed Attendance at the workshopand especially involvement in the design exercises demon-strated for them some of the difficulties and challenges facingdesigners The result has been that instead of asking ldquoWhycanrsquot you make computers that workrdquo the questions becomeldquoHave you thought of trying thisrdquo Such sophisticatedinvolvement from our target users is a very positive step forall of usS Brewster and M Zajicek (2002) A New Research Agenda for Older Adults

Workshop BCS-HCI London UKA F Newell and P Gregor (1997) Human computer interfaces for people with

disabilities Handbook of Human Computer Interaction (1997) pp813ndash824

Call for Papers

IWSAWC 2006

6th International Workshop onSmart Appliances and Wearable Computing

In conjunction with ICDCS 2006

July 4 2006 Lisboa Portugal

Submission deadline January 15 2006

httpubicomplancsacukworkshopsiwsawc2006

Call for Papers

1st International Workshop on Physicality

6ndash7 February 2006 Lancaster UK

This multidisciplinary workshop will bring together researcherswho are interested in the way that physicality of digitalartefacts influences their use or in the way that digitalityinforms our understanding of the physical Through invitedtalks short research presentations and group discussion wewill discuss views on the fundamental nature of physicality andhow this relates to design in areas such as ubiquitous andtangible computing virtual reality and digital arts

submission deadline for position papers 10 January 2006

httpwwwphysicalityorg

22 Interfaces 65 bull Winter 2005

Toilet Trauma

Oh but whatrsquos a girl to do whenshe arrives at the university hallsof residence at 11pm to findtherersquos no toilet paper and thelsquo24hrrsquo Student Volunteers areslightly off-pace and annoyed atbeing disturbed

Without going into too finer detailI soon discovered that Irsquod notbrought any tissues either Ac-cording to the commandments leftin each room (eg ldquothou shalt notpark in residentsrsquo parking spacesrdquoand ldquothou shalt empty the bin andstrip the linen before leaving thyguest room on Fridayrdquo) eachroom has one supply of toilet rolland after that has been thor-oughly consumed ldquoreplacementswill need to be supplied byguestsrdquo

Well with a little ingenuity Ipulled through fortunately Ibrought enough knickers that Idonrsquot need to wear todayrsquos againuntil Friday And happily when Iregistered this morning my(rather trendy) delegate bagcontained enough scrap paperthat I should be able to managetill the end of the week withoutgiving in and supplying my own

toilet roll Hah

The Purple Pixiexx

Bathroom Bother

On the other hand I appear tohave been supplied with compli-mentary bottles of shampooconditioner and shower gel allnicely laid out on my loan-towelsndash like some fancy joint To behonest Irsquod rather have a comfybed without the plastic tartanmattress (whatrsquos that about)and a bedside light thank youvery much

Being a girl I brought my ownshampoo anyway

This morning though clutching

said shampoo I opted to bravethe slightly mouldy shower (AuntyMildew wouldrsquove been proudGrsquorest her soul) In the nobletradition of the Dastardly DandyDan (PP 2004) I turned on theshower and was flung across theroom by the force (small lsquofrsquo)

Water hellip water hellip everywhere

Still enough about the facilities hellipwell therersquos never enough aboutthe facilitieshellipbut wersquoll leave them

alone for now hellip

LoveThe Purple Pixiex

The Blue Genie

Irsquove just been speaking to my palthe Blue Genie He actually got toEdinburgh early on Sunday butspent the majority of the after-noon confined to his room(shudder) awaiting the arrivalof the Emergency Joiner It seemsthe lock on his door was brokenso he couldnrsquot actually lock hisdoor

So he didnrsquot have much choicebut to hang around until theEmergency Joiner turned uptwiddled his tools tutted a fewtimes and fixed the lock Appar-ently his thingummy was tooshort for the whatsit

At least he has a lock Thatrsquos all I

have to say on the matter

ThePPxx

The Shower Persona

Good morning Irsquom your showerlooking forward to freshening up

No thatrsquos not me thatrsquos the fanDidnrsquot switch it on Well getdressed get out and switch it onthen Building regulations aboutunventilated toilets Never heardof them

This morning Irsquove a really cleancubi hellip WAHAY HERE WE GOWATER WATER WATER I LUVVITSEE ME GO EVEN DANrsquoS NOTSEEN THIS KIND OF PRESSURESINCE THAT AGGRESSIVE QUES-TIONING AT SUNDERLAND BLOWTHAT SHOWER CURTAIN AWAYONTO THE FLOOR THANK THEDAY THEY POINTED ME STRAIGHTOUT THE CUBICLE DOOR ANDTHEN FITTED A CURTAIN IN-STEAD OF DOORS YO JUST SEEHOW FAST THE FLOOR FILLS UP IGO ALL THE WAY TO ELEV hellip ohspoilsport

Ok so a dribble shower then Yessir certainly sir Thank you sirsee you tomorrow sir

I just hope the next one puts theirtowel on the rail so that I can give

it a good blast hellip

Shower 72

How to survive conferenceweek in student halls

1 Sleep when you can if youcanrsquot sleep on your plastic mat-tress which creaks every timeyou move find a quiet cornerduring tea breaks or just slip intothe back row of an especially dullpresentation

2 Take your own pillow you canuse it to (a) bolster the suppliedpillow (b) replace the suppliedpillow (c) get comfortable when

Edited Lowlights from the Seedy Underbelly of HCI2005

The Purple Press

23Interfaces 65 bull Winter 2005

napping during the day (see Tip1)

3 Slip the supplied towel betweenthe plastic mattress and sheet to(a) provide some kind of padding(b) reduce the level of creaking(c) avoid waking up in a pool ofyour own sweat

4 Or alternatively sleep on topof the duvet and use your coat asa cover

5 Ignore all of the above andbook into the Travel Inn acrossthe road That way you can ignoreTips 1ndash4 yoursquoll get taps thatyou can actually turn off showersthat donrsquot flood the bathroomtowel rails that break your fallwhen you slip in River Napier (iebathroom floor) and donrsquot contrib-ute to it and door locks that canresist more than your novicepickpocketing-with-a-paper-clip

skills

e-bsorbed

A bus commute to the conferenceeach morning is a drag unless you

can find something more enjoy-able to do at the same time

Entertaining myself by flickingthrough the proceedings yester-day a paper about tools forleasure reading caught my eye Itwas fascinating ndash talking aboutthings like the importance ofmobility for books and e-booksthe social life of print books andthe emotional attachment peoplehave to them

Just after Irsquod read the bit aboutprint books often becominginvisible with the userrsquos attentionbeing completely taken by thecontent of the reading experienceI looked up hellip and realised Irsquodmissed my stop

Napier was long behind us hellipwhich is really neat an interac-tive research paper that gives youthe actual experience itrsquos discuss-ing Is there a name for thisphenomena and does anyonehave other examples hellip or do

these things only happen to me

PC

Conference Fringe

It seems to me that the less effortthat goes into organising some-thing the more fun it is

This is not to rubbish the work ofmy pal the Blue Genie who ranthe Fringe What I mean is thatthere was no review processinvolved in selecting the partici-pants in the Fringe

Basically if you had an idea or aninteractive experience you wantedto demonstrate to the rest of theconference you could just set upyour laptop and away you went

I was really rather impressed withthe exhibits Clearly so were theother delegates that stuck aroundto see because the presenterswere talking constantly to peopleuntil it was all wrapped up atabout 7pm

If you didnrsquot stick around to seethe Fringe shame on you

The exhibits included theThimbleby Tworsquos funky calculatorCanadian Chickrsquos two-handedmouse(smice) and a means ofgathering data on how peoplelsquoskinrsquo their applications and tools

Disclaimer

The views expressed in The PurplePress are not those of the authors oranyone else and are not to be re-peated in front of anyone who couldtake offence although of course noone can take offence because thecharacters described in The PurplePress could not possibly exist in realor virtual life or death Does thatcover everything

Architectural ungreatness

Whoever dreamt up the design ofthe Lindsay Stewart LectureTheatre Whatrsquos the first rule ofauditorium design Donrsquot light thespeaker from behind So whatdoes LSLT do It has a bloodygreat window right behind wherethe speaker stands

A feeble attempt has been madeat some point to block the lightwith blinds that generate a head-ache-inducing moire effect forthose in the audience an overalleffect demonstrated by Mary Cduring her otherwise excellent

keynote presentation

So the question is should we doaway with the whole peer reviewprocess for HCI2006 in LondonAfterall itrsquos tedious and time-consuming for all involved Whynot instead just have anyonewho fancies coming to the confer-ence turn up with their laptop todemo their projects

I think it could work hellip

Purple Pixie

24 Interfaces 65 bull Winter 2005

Welcome to Interfaces Reviews Thanks to Sandra Cairncross for doing a great job as the last editor I have now been given the batonand perhaps unfortunately for you this means you get three reviews by me in this issue This is a short-term measure and will soon beremedied I have a willing cohort of reviewers and some great books to discover Interfaces Reviews will feature a themed set of books ineach edition In the coming year the reviewers will be bringing you their views on books on novel interfaces information architecture andgames as well as some lsquoheavy stuffrsquo I will also be getting the latest news on up and coming HCI books so if you are publishing writing orhave seen a great book let me know These are my contact details

John KnightDirector of User-LabBirmingham Institute of Art and DesignGosta GreenB4 7DX0121 331 7868JohnKnightuceacuk

The three reviews in this edition cover my interests in art design and technology Tangential to HCI perhaps but it is interesting how each ofthese subjects tackles the humanndashcomputer interface in terms of aesthetics utility and ethics

John KnightJohnknightuceacuk

This book comes from the same stableas Patrick Jordanrsquos Pleasurable ProductsOther publications in the series includeJordanrsquos Introduction to Usability andHuman Factors in Product Design withWilliam Green With this pedigree thisnew volume is unlikely to disappointand it doesnrsquot It looks and feelstrustworthy and complete

The book has three parts The firstdescribes the practice of HumanFactors The second offers a compen-dium of methods The last part looks atprofessional issues and applications Itis clearly aimed at practitioners andcould be a single point of referenceIndeed the introduction suggests thatits writing came from the lack of sucha work It is aimed at the designdisciplines and will have relevance toeveryone from architects to softwareengineers For the more lsquodesignerlyrsquo itmay be a bit dry and there are fewillustrations However designers ofany flavour would be well advised toread it

The book begins by looking at thebarriers to the take up of technologyand the problems with designingproducts and user interfaces HumanFactors is proposed as a remedy to

these problems and a way of improv-ing the user experience The focus ispretty much on traditional ergonomicconcerns These include comfortperformance reliability and physi-ological and cognitive fit Applicationscentre on systems and especially thosepertaining to activity and work

Readers are taken through thehistory of human factors design andthis is contextualised by a processcycle that dovetails with businessneeds and the product lifecycleIndeed despite looking academic thecontent is firmly aimed at business andmaking products more useful andusable Given the ergonomics focus itis understandable that the first sectiontackles human abilities memory andphysiology and the influence of theexternal environment Motivation andproblem solving are also consideredand are firmly rooted in a cognitiveperspective

Given the practitioner focus it isunusual (but refreshing) to get somedeeper stuff Thus Nemeth slips inMontaigne and the nature of sensualexperience This is done in an accessi-ble and businesslike manner ChapterFour looks at products and innovationThis chapter provides an overview ofprocess that integrates ideation and theproduct lifecycle within a typical user-centred design framework Again thebook usefully links to business needsand widens the focus of Human

Factors to encompass new productdevelopment

Chapter Five takes an overview ofthe discipline and maps out its appli-cation in industry The first sectionspave the way for the main contentFocusing on methods this part willprobably be of most interest to practi-tioners In just under two hundredpages Nemeth covers 36 methodsThese are organised under six sectionsThe first concerns analytical methodsNext design guidance is dealt withEvaluation methods are then de-scribed followed by a useful chapteron surveys interviews and question-naires The final chapters concernusability assessment and controlledstudies

Each method is described in termsof what it does The necessary prepara-tion work is outlined including thematerials equipment and environmentthat are needed In addition easy tofollow procedures and methods foranalysing results are provided Shortexamples are given and the methodsare also usefully cross-referenced Thefinal section of the book considers thebusiness side of human factorsBeginning with the cost benefitsuseful organisational issues are alsoexamined Finally Nemeth looks atcommunications and the book con-cludes with case studies from a widerange of projects

This is a useful practitionerrsquos bookit is clearly grounded in industry

Interfaces Reviews

Human Factors Methods for DesignMaking Systems Human-CentredChristopher P NemethCRC Press 2004396 pages hardback illustrated bampwISBN 0-4152-9798-2CRC Price $9995 (about pound5700)

25Interfaces 65 bull Winter 2005

This book offers an insight into a newand dynamic community of softwareartists The book comes from theRead_Me festival that took place inAarhus last year The festival had twosections a conference and interactiveexhibition lsquocamprsquo As well as a bookthe organisers have an accompanyingwebsite at Runmeorg The site curatesthe artworks online while Read_Meoffers theoretical and practical dia-logue offline

From neither the art nor strictlyinteractive arts community Runmehas come together through informalgroups and networks Indeed theyhave stronger links to the hackercommunity than to the establishmentof Ars Electronica This means they areoften critical of the elitism of thegallery and museum culture(Andersen and Pold p 14) They arepragmatic practitioner based and(thankfully) leave the more esotericquestions about AI and consciousnessto the art establishment

Many of the twenty articles tacklesoftware formalism vs softwareculturism This debate central to thecommunity concerns whether inter-vention should focus on the material(software) or culture Intervention isan appropriate term as most contribu-tors see their work in explicitlypolitical terms Formalism concen-trates on artistic uses of code Software

culturalism on the other hand reflectsthe world of software and critiquestools such as Google and WindowsHere political intervention concernsreflecting the hidden values andqualities of the technology A thirdstrand bridges both and concernsperformativity and there is a healthydiversity of thought and actionbetween the two poles

The best theoretical papers are byArns Cox et al Johannson andLillemose Inke Arnsrsquo article comparessoftware art to generative art Thelatter is defined by Galanter as rsquoany arthellip where the artist uses a system hellipwhich is set into motion with somedegree of autonomy contributing to orresulting in a completed work of artrsquo(p 178) Troels Degn Johansson looksat the crisis of art as a parallel to one insoftware art Like most contributors heis critical of the interactive arts estab-lishment and Margot Lovejoy Indeedhe condemns her focus on art whichlsquois only marginally interested inexperiments at the level of programcodersquo hellip and is only interested in lsquowhatis tactile audible and visiblersquo (p 155)

Jacob Lillemose contemplatesFlorian Cramerrsquos distinction betweentwo kinds of software art Firstly thelsquoliterary and mathematical aesthetics offormal qualities of programming andgenerative codersquo hellip and secondly thelsquoconceptual and discursive involve-ment with software culturersquo (p 154)He argues that software art lsquois oftentreated as a digitally updated versionof the conceptual art that emerged inthe mid 60srsquo (p 138) rather than aqualitatively new discipline

Certain kinds of technology crop upin a number of chapters The predict-ably unpredictable functionality ofGoogle and Open Source are clearfavourites as opposed to the logicaland the corporate There are also anumber of artists that are referencedregularly These include John Cageand Sol Le Witt both for theirperformativity and immaterialism

As well as works being on show atRunmeorg the book also summarisesthirty two software art projects Theworks include Douwe OsingarsquoslsquoGoogle Talkrsquo (p 392) that generates

poetry from an initial keyword PeterLuiningrsquos (p 354) lsquoWindowrsquo is literallythat a transparent window thatcaricatures the graphical user interfaceversion because you can see through itIn similar ways many of the lsquosoftwareculturersquo works are witty and selfreferential including a thank you toJakob Nielsen

From the more formalist wingBoris Kopeinigrsquos TMP (p 370) is aseemingly random array of numbersthat fill the screen and change throughsome hidden functionality There arealso some good works that bridge thevideo and computer arts such as AmyAlexanderrsquos lsquoExtreme Whitespacersquo (p362) Performativity is also addressedwith live coding where laptops areused in live performances (Cox et al p170)

This book is testament to a new anddynamic community that has a uniquetake on art and software It will beinteresting to see how the communitymatures and begins to influencesoftware culture and art On the downside there is sometimes little concernfor the audience reception of the workOccasionally it seems as though thecommunity is the audience and thepractitioners are happy with this Thissituation however is untenable if theirinterventions are to a have widerimpact on art software and society

Edited by John Knight

practice with an eye on currentresearch and pertinent philosophicalgroundwork At nearly four hundredpages it is comprehensive without anypadding The core of the book is itsunderstandable descriptions ofmethods These provide valuableprofessional guidance and makeHuman Factors Methods for DesignMaking Systems Human-Centred aninvaluable reference work

Read_Me Software Art and CulturesOlga Goriunova and Alexei Shulgin[eds]Digital Aesthetics Research CentreUniversity of Aarhus 2004397 pages paperback illustrated bampwISBN 8-7988-4404-0University of Aarhus price pound2200

This is a flawless book that will beprovocative to anyone interested intechnology design and society Thebook starts by asking the questionwhat is a network The answer iscommonsense networks compriselsquonodes ties and flowsrsquo (p 26) Theauthor then brings together a numberof politicaltheoretical strands includ-ing globalisation post-Fordism theinformation society post-industrialismand post-modernism These he arguesare the precursors of the networksociety but the present is more than

The Network Society (Key Concepts)Darin BarneyPolity Press 2004198 pages paperback bampwISBN 0-7456-2669-6Polity Press price pound1499

26 Interfaces 65 bull Winter 2005

the sum of the past Drawing on thework of Manuel Castells in The Rise ofThe Network Society Barney points tothe unique qualities of the age (pp 25ndash34)

In Castellsrsquos formulationldquothe network society hellip ismade up of networks ofproduction power andexperience which con-struct a culture ofvirtuality in the globalflows that transcend timeand spacerdquo (Castells 1998370)

Well indeed and Castells loomslarge in the book and especially hisassertion that society is increasinglylsquoinformationalrsquo (p 28) and lsquoglobalisedrsquo(p 28) This means that power andconflict emanate from access to thenetwork (p 30) and creates a tensionbetween lsquoplacelessnessrsquo (p 31) andpeoplersquos need for lsquorootednessrsquo Lastlyhuman activity is expanded acrossborders and time zones in the networksociety These are all useful pointers towhere things are going and what wecould be designing

The first section looks at networktechnology Here Barney departs fromCastells and critiques instrumentalistsubstantivist and social constructivisttheories of technology and offers alsquocomposite viewrsquo (p 42) This approachsees technology as neither entirelydeterministic nor neutral but insteadmutable in the hands of humanagency

Barney considers the essence ofnetwork technology and notes how itembeds lsquoinstrumental rationalityrsquowithin seemingly neutral tools He alsopoints out some of the positive aspectsof networks in facilitating two-waycommunication localisation and lsquothereconstitution of local identity inter-ests and powerrsquo (p 47) In addition asopen systems networks provide anarena for contesting values andopportunities unavailable in the past

Network technology is alsocontextualised with issues in designsituation and use The author looks toAndrew Feenberg Langdon Winner(p 49) and Lawrence Lessig (p 51)These thinkers make similar points toHarvey Molotch and in essence theysuggest that design fixes value andaffordances for its users Converselyvalue and affordances are not solely

within the province of the designerDesign is constrained and influencedby external agencies These influencesare wide and encompass everythingfrom the law to methods of produc-tion Winner offers a well knownexample of how design can fix apolitical value through creatingconstraints and affordances for users

New Yorkrsquos Long Island highwayoverpasses were lsquodeliberately designedby Robert Moses so as to be too low toallow passage beneath them by publicbuses This design decision was also apolitical decision and the technicalarrangement it put in place was also apolitical arrangement hellip low over-passes effectively denied poor peopleand racial minorities hellip access to thepublic park and beachesrsquo (p 50)

The character of network technol-ogy is then described in terms oflsquotimendashspace compressionrsquo (p 61) andlsquodeterritorialisationrsquo (p 62) In effectthis means increasingly scattered andinterlinked methods of communica-tion production and consumptionacross time and distance Emblematicof the network society is the Internetand the author notes that lsquonever hasthere been a mass communicationsystem that seems so little contained orconstrained by territorial expansersquo (p62) Finally decentralisation andcontrol as well as interactivity andcustomisation are considered asunique features of the technology

The interpretative focus of thechapter is perhaps the bookrsquos onlyweakness By giving more weight tothe influence of digital networks onconsumption Barney could havebrought the issue much more alive Forexample in the rise of AmazoneBaytrade text messaging and even cheapair travel the matrix of human andtechnological networks is tangiblypresent

The next section concerns thenetwork economy This takes ineverything from enterprise and workto the changing nature of propertyThe history begins with the formula-tion of an information economy in the1960s and the liberalisation of thetelecommunications sector in the UKand US This materialist approach isrewarding Barney shows how politi-cal economic and technologicalexpediency has produced fundamentalchange for better and worse

The last two chapters concernpolitics and identity Both are influ-enced by a collapse of legitimacy of theold increasing fragmentation and newnetworks This is brought into thecontext of the rise of globalisation andthe changing role of enterprise and thestate The lsquostatersquos apparent crisis ofsovereigntyrsquo (p 114) is the authorargues a result of deterritorialisationalthough he surveys alternativeinterpretations of the geo-politicalmap

The network society is both spurand brake on political involvementand the author is ambivalent whetherthe changes it brings about are good orbad He notes the rise of new(transnational) opposition movementsat the same time as the hegemony ofthe old (national) media Thesedevelopments are contained within alsquonew politicsrsquo that is highly networkedand symbolic The author also suggeststhat identity is an increasingly impor-tant question in the face of thedelegitimising of organisations Thechapter begins with a quote fromCastells (p 145)

ldquoIn a world of global flowsof wealth power andimages the search foridentity collective orindividual ascribed orconstructed becomes thefundamental source ofsocial meaning hellip Identityis becoming the main andsometimes the only sourceof meaning in a historicalperiod characterized bywidespread destructuringof organisations helliprdquo(Castells 19963)

Drawing on the work of SherryTurkle the mutability of identity isdiscussed and the chapter concludesby looking at community AvoidingCastellsrsquos positive reading of thesituation the author is more concernedabout whether the network society isreal or is just a useful focus for under-standing the world we live in (p 181)We might broaden that focus to thinkabout how the network society influ-ences the way we design and theproducts and services we help tocreate

John KnightJohnknightuceacuk

27Interfaces 40 bull Autumn1999C

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-hci

org

uk

Interfaces is published quarterly by the British HCI Group copy 2005 The British HCI Group (unless indicated otherwise) The opinions expressed represent thepersonal views of the authors and are not the official views of their companies nor of the British HCI Group unless specifically stated

Quarter page pound135Half page pound240Full page pound44520 supplement for cover or

inside cover pages

Discounts given to corporate memberseducational institutions and charities

Special rates for job advertisementsLoose inserts pound175 + weight allowance if over

10g

ADVERTISING RATES ndash to advertise contact the editorJob advertising also accepted for UsabilityNewscom at thesame rates as for quarter-page ad in Interfaces Book bothfor a 20 discount Contact Andy Dearden CommunicationsChair British HCI Group0114 225 2916 oramdeardenshuacuk for further details

The British HCI Group is served by Sub-groups comprising representatives from a broad range of academic and industrial centres of HCIinterest The Sub-groups are committed to promoting the education and practice of HCI and to supporting HCI people in industry and academiaFor contact details of the persons in each Sub-group please select from the following

Officers and Sub-groups

CHAIRS AND OFFICERS GROUPChair Russell BealeVice Chair Catriona CampbellEx-Chair Gilbert CocktonTreasurer Ian BenestSecretary Linda LittleCommunications Sub-group ChairAndy DeardenEducation amp Practice Sub-group ChairWilliam WongEvents Sub-group Chair Peter Wild

Anxo Cejeiro RoibasMembership Sub-group ChairAdrian WilliamsonChair of Student RepresentativesCatherine Kenny

Communications Sub-groupChair Andy Dearden

Interfaces magazine editor Laura Cowen

PR amp Marketing Nico McDonaldCatriona Campbell Nick Bryan-KinnsAmir Naghsh (webmaster)

UsabilityNewsProject Director Dave ClarkeEditor Ann Light

Website listserv and online servicesJesmond Allen Gerred Blyth

Research Sub-groupChair Dianne Murray

Alan Dix Dale Richards

Events Sub-groupChair Peter Wild

Conference Planning Fintan Culwin

European ConferenceLiaison amp Planning vacant

HCI2005 Chair Tom McEwan

HCI2004 Chair Janet Finlay

Meetings Officers Colin VentersAnxo Cereijo Roibaacutes

Fausto J Sainz Salces (SR)

Education amp Practice Sub-groupChair William Wong

HCI Accreditation Scheme Jonathan Earthy

Alan Dix Barbara McManus

Membership Sub-groupChair Adrian Williamson

IndiaChina Liaison Andy Smith

Organisational Liaison Dave England

SIGHCHI and IFIP Liaison Gilbert Cockton

BCS Liaison Barbara McManus

Regional Liaison Daniel Cunliffe

British HCI Group committee members (alphabetical listing)

Jesmond Allen bull tel 01179 020301 bull mob 09731 731757 bull jesmondjesmondocouk

Russell Beale bull University of Birmingham bull tel 0121 414 3729 bull fax 0121 414 4281 bull RBealecsbhamacuk

Ian Benest bull University of York bull tel 01904 432736 bull fax 01904 432767 bull ianbenestcsyorkacuk

Gerred Blyth bull Amberlight Ltd bull tel 0870 7399900 bull gerredamber-lightcouk

Nick Bradley bull University of Strathclyde bull tel 0141 548 3524 bull fax 0141 552 5330NickBradleycisstrathacuk

Nick Bryan-Kinns bull Queen Mary University bull tel 020 7882 7845 bull nickbkdcsqmulacuk

Sandra Cairncross bull Napier University bull tel 0131 455 2724 bull SCairncrossnapieracuk

Catriona Campbell bull The Usability Company bull tel 0207 843 6702 bull fax 0207 843 6701catrionatheusabilitycompanycom

Dave Clarke bull Visualize Software Ltd bull tel 07710 481863 bull fax 01543 270409 bull davevisualizeukcom

Gilbert Cockton bull University of Sunderland bull tel 0191 515 3394 bull fax 0191 515 2781GilbertCocktonsunderlandacuk

Laura Cowen bull IBM Hursley bull laurajcowenyahoocouk

Fintan Culwin bull South Bank University bull tel 020 7815 7434 bull fax 020 7815 7499 bull fintansbuacuk

Daniel Cunliffe bull University of Glamorgan bull tel 01443 483694 bull fax 01443 482715 bull djcunlifglamacuk

Andy Dearden bull Sheffield Hallam University bull tel 0114 225 2916 bull fax 0114 225 3161amdeardenshuacuk

Alan Dix bull Lancaster University bull tel 07887 743446 bull fax 01524 510492 bull alanhcibookcom

Jonathan Earthy bull Lloydrsquos Register bull tel 020 7423 1422 bull fax 020 7423 2304 bull jonathanearthylrorg

Dave England bull Liverpool John Moores University bull tel 0151 231 2271 bull fax 0151 207 4594denglandlivjmacuk

Janet Finlay bull Leeds Metropolitan University bull tel 0113 283 2600 (ext 5158) bull fax 0113 283 3182JFinlaylmuacuk

Martha Hause bull mlhausedslpipexcom

Catherine Kenny bull Northumbria University bull tel 0191 243 7244 bull fax 0191 227 4713 bull ckennyunnacuk

Ann Light bull tel 07947 072300 bull fax 020 8241 5677 bull annlcogssusxacuk

Linda Little bull Northumbria University bull tel 0191 243 7250 bull fax 0191 227 4713 bull llittleunnacuk

Nico McDonald bull Design Agenda bull tel 07973 377897 bull fax 07976 650257 bull nicodesign-agendaorguk

Tom McEwan bull Napier University bull tel 0131 455 2793 bull fax 0131 455 2727 bull tmcewannapieracuk

Barbara McManus bull University of Central Lancashire bull tel 01772 893288 bull fax 01772 892913bmcmanusuclanacuk

Dianne Murray bull tel 0208 943 3784 bull fax 0208 943 3377 bull diannesoicityacuk

Amir M Naghsh bull Sheffield Hallam University bull tel 0114 225 3195 bull ANaghshshuacuk

Dale Richards bull QinetiQ Ltd FST bull tel 01252 393896 bull fax 01252 392720 bull drichardsqinetiqcom

Anxo Cejeiro Roibaacutes bull University of Brighton bull tel 01273 642458 bull fax 01273 642405acroibasbtonacuk

Fausto J Sainz Salces bull Liverpool John Moores University bull tel 0151 231 2082 bull fax 0151207 4594cmsfsainlivjmacuk

Andy Smith bull Thames Valley University bull tel 01753 697565 bull fax 01753 697750 bull andysmithtvuacuk

Colin Venters bull University of Manchester bull tel 0161 275 1384 bull cventersncessacuk

Robert Ward bull rdwardhudacuk

Peter Wild bull University of Bath bull tel 07779 330 554 bull fax 01225 386131 bull peterjwildgmailcom

Adrian Williamson bull Graham Technology plc bull tel 0141 533 4000 bull AdrianWilliamsongtnetcom

William Wong bull Middlesex University bull tel 0208 411 5000 bull fax 0208 411 5215 bull wwongmdxacuk

KEYBold entries indicate members of the Chairs and Officers GroupSR student representative

Editor Interacting with ComputersDianne Murray

Interfaces magazineEditor Laura CowenBooks Editor Sandra CairncrossMyPhd Editor Martha HauseProfile Editor Alan DixProduction Editor Fiona Dix

Relevant URLsBritish HCI Group wwwbcs-hciorgukUsabilityNews wwwusabilitynewscomHCI2005 wwwhci2005org

BCS ContactsSue Tueton (Membership) hcibcsorguk+44(0) 1793 417416

The British Computer Society1 Sanford Street Swindon SN1 1HJ UKTel +44(0) 1793 417417Fax +44(0) 1793 480270Email hcibcsorguk

  • Interfaces 65
    • View from the Membership Chair
    • Editorial
    • Deflections You canrsquot burst seams if no-one will wear the clothes
    • Ambient technologies
    • The brain and the web A quick backup in case of accidents
    • Past present and a virtual future Treating phobias with exposure therapy
    • My PhD Social Networks in e-Learning
    • Memorability and security of passwords
    • Experiencing design Tools of the trade
    • RAE response
    • Aspects of HCI2005
    • HCI2005
      • A PhD studentrsquos reflection
      • The Fringe
        • Scotland overrun with micehellip
        • Weapons of Maths Construction
          • HCI and the Older Population workshop (two views)
          • The Purple Press
            • Interfaces Reviews
            • British HCI Group committee members

13Interfaces 65 bull Winter 2005

Alistair D N Edwards amp Helen PetrieDepartment of Computer ScienceUniversity of YorkHeslingtonYorkYO10 5DDalistaircsyorkacuk helenpetriecsyorkacuk

suggest that they are not very secure However they are quite memorable (75) This suggests that they may be appropriate forapplications in which the consequences of violation are not likely to be severe ndash which are also likely to be systems that are not worththe hackerrsquos attention

Figure 1 Summary of results Memorability refers to the percentage of the passwords of the given class that users were able to correctly re-enterafter one week Strength refers to the percentage of passwords that were not cracked Notice that none of the Random passwords was crackedand hence its Strength is 100

Engage in producing exciting papers about interactionEngage with each other and the conference themesEngage and be engaged in a stimulating and exciting conference in Londonrsquos East End

Engage is the 20th BCS HCI Group conference in co-operation with ACMTo find out more about these themes and submissions and taking part go to

11ndash15 September 2006Queen Mary University of London

Enthralling experiences bull Interfaces in the wildConnecting with others bull Mind body and spirit

Interactions for me bull At the periphery

wwwhci2006org

The themes to engage with are

14 Interfaces 65 bull Winter 2005

Sometimes yoursquoll hear people say ldquoIrsquom no good with toolsrdquoDonrsquot believe them Watch they use tools to cook and eattheir meals clean their teeth unlock the door to their houseand so forth all with unremarkable virtuosity Tools are morethan just hammers and screwdrivers and saws Rather toolssurround us in our everyday lives and we have evolved to bevery good at using them

Well-designed tools can be a joy to use When the act ofusing a tool breaks down however it can give us insight intowhat makes tools usable in the first place

ldquoMy dad once owned a pair of pliers that always gaveme a problem when I used them Every time I tried togrip something to tighten it up they clamped down onmy fingers I eventually learned to watch my fingerswhen I used them but I still remember the pinch marksthey leftrdquo

ldquo[In putting together a bookcase] there was so manydifferent types of screws and bolts of different sizes(some were metric and others were American sizes)that you had to have five different wrenches andscrewdrivers to get the job donerdquo

Tools work best when they are designed for the physicalcapabilities of their user (they are most commonly held in thehand) when they are well suited to the task that they areapplied to (tools mediate interaction with other objects) andwhen they are ready at hand in a well-organised workenvironment More basically good tools help people reachtheir goals by making incremental changes directly on visibleobjects In their application tools often act as amplifiers ofsome ability but tools can also help people constrain objects(eg with clamps) gain information about objects (eg usinga magnifying glass) or mark objects according to need (egusing a carpenterrsquos or seamstressrsquos pencil)

Some of what we know about the use of tools can help usbuild more effective software (or hardware) systems Tangi-ble user interfaces and handheld devices offer the most directpossibilities for mimicking tools in the real world Forexample the IO brush produced in Hiroshi Ishiirsquos lab takesthe form of a large artistrsquos paintbrush (httpwebmedia

mitedu~kimikoiobrush ) A tiny camera embedded in thetip of the brush can pick up color and texture from anysurface that the brush is touched to Using the brush theartist can transfer information from the physical environmentonto an interactive canvas painting in a natural way

Graphical user interfaces based on tool metaphors take aless literal approach The best-known work along these linesis the idea of ldquolocal toolsrdquo developed by Ben Bederson andcolleagues as part of the KidPad project (httpwwwcsumd

eduhcilpad++papersuist-96-localtools )Local tools are an alternative to the modal behavior of tool

palettes In a drawing application users can pick up a pen oran eraser use it and drop it in a convenient place for lateruse More than one copy of a tool can exist at the same timesupporting collaboration

Children as young as four can use local tools to drawpictures Work in my own group has pushed this ideafurther to explore the range of physical metaphors for

software interaction again in a drawing environment(httpwwwcscncsuedufacultystamantaffordanceshtml )For example a ruler in our HabilisDraw system can act as astraight edge for freehand drawing and can also be usedwhen picked up to push drawn objects into alignment atarbitrary angles Other physical analogs aside from pens andrulers include pushpins to constrain movement compassesinkwells and magnifying lenses

An important question is how the benefits of tool-basedinteraction for drawing might transfer to tasks with a lessobvious physical interpretation This requires a bit ofthought but some abstract properties of tools can provideguidance For example most tools in the real world mustcome in contact with an object to have an effect on it Thismeans that the effect of a tool is generally localised

To see how this notion of lsquoeffect localityrsquo might improve asoftware interface consider a Find and Replace dialog in aword processor Suppose I want to change every occurrenceof lsquoimagersquo to lsquoiconrsquo in a document A global replacement maygive unexpected changes such as lsquoiconryrsquo from lsquoimageryrsquo (orthe less likely lsquopilgriconrsquo from lsquopilgrimagersquo) If I add spacesbefore and after lsquoimagersquo to fix this then I will miss forms thatinclude punctuation such as lsquoimagersquo

The safest route is to walk through all the matches anddecide whether to change each one in context This has itsown difficulties however with each successive matchappearing at an unpredictable place on the screen andsometimes even with the dialog box moving to avoid obscur-ing matched strings

An improved Find and Replace dialog might exploit effectlocality by gathering all matches to a string in the same placeand letting the user refine the search criteria directly applythe replace option to specific matches or de-select somematches and then perform the replacement to the remainderautomatically This is just a brief example given to suggestfurther possibilities who wouldnrsquot like software to work aseasily and transparently as a hammer or saw

Further reading Chris Baber has recently published anexcellent book that reviews tool use from a human factorsperspective called Cognition and Tool Use Forms of Engage-ment in Human and Animal Use of Tools

Experiencing designTools of the trade Robert St Amant

Robert St Amanthttpwwwncsuedu~stamant

Robert St Amant is an associateprofessor in the computer sciencedepartment at North Carolina StateUniversity currently on sabbaticalfrom January 2005 throughDecember 2005 at the InformationSciences Institute University ofSouthern California The work inhis lab is a blend of humanndashcomputer interaction and artificialintelligence with an emphasis onplanning concepts Hersquos interestedin building intelligent tools to helpusers with complex tasks

15Interfaces 65 bull Winter 2005

Key pointsThe nature of HCI research is essentially interdisciplinary and the research carried out by participants in the field has a number ofdifferent outlets depending on the primary focus and impact of the work done Research applicable to a particular user group ordomain may be best disseminated through non-traditional HCI routes Therefore it is important that the panel recognise that HCIwork will appear in diverse outlets and that work published outside mainstream Computer Science (eg in design psychology orsocial sciences literatures) can have equal value to that published within Computer Science We would expect such work to be cross-referred to other panels as appropriate while recognising that the cross-disciplinary nature of the work may also make it difficultfor other panels to assess objectively

We would like to emphasise that the interdisciplinary nature of the field means that combining approaches and synthesisingnew material from a variety of fields is an integral and important aspect of HCI research and that significant advances can beachieved in an interdisciplinary way which are holistically more significant than each individual progression within one particularfield

The UOA Descriptor refers to ldquohellipusing methods drawn principally but not exclusively from the disciplines of mathematicsscience and engineeringrdquo We would like to confirm that HCI might appropriately be drawing methods from psychology sociologydesign and other such fields as well

ldquoThe sub-panel may for example examine in detail outputs that are published in outlets with which they are unfamiliar andthose which contain interdisciplinary researchrdquo We recognize and indeed welcome the fact that the panel will call upon theappropriate expertise as necessary in order to assess the value of contributions with which it may be unfamiliar However we wouldask the panel to ensure that HCI research is in no way disadvantaged by being more intensely scrutinized than other subject areaswithin the Unit of Assessment

We confirm the panelrsquos view that no one form of outlet is more appropriate than another and in particular would want toemphasise that the value of rigorously reviewed conference material may well be of more significant impact than journal materialsgiven the more responsive nature of conferences and the fast-moving nature of the field and that many HCI researchers understandthis and take advantage of this For some conferences in HCI (eg CHI HCI Interact) acceptance rates are around15ndash25 less than many journals It is also true that there are other conferences in the field for which this is not true There are manyreasons for conference publication a key one for HCI researchers is the wide exposure to and feedback from an internationalinterdisciplinary audience which is often of particular value in this domain in improving work

It is important to recognise that case studies and exemplars as well as prototype solutions to explore problems are important inour work and these are particularly difficult to assess though we note that the panel is looking for ldquorelevance to usersrdquo ldquopractice-based researchrdquo and ldquodirect engagement with usersrdquo so we have confidence that this style of work will be accounted for

For HCI the notion of a research group is less clear-cut than for other disciplines Our lsquogroupsrsquo tend to be across disciplines andoften across Universities ndash it is these that give support and coherence to researchers and we should find a way to recognise andidentify this in the RAE return ndash perhaps by identifying collaborations with other individuals and organisations to form part of theappraisal of the connectedness and support that an individual receives

RAE response

The Research Assessment Exercise assesses the quality of UK research and is used by the four UK higher education funding bodies(Higher Education Funding Council for Wales Higher Education Funding Council for England Scottish Higher Education Funding Counciland the Department for Employment and Learning) when distributing block grant funding to universities Block grant funding is the publicmoney given to universities for research it is independent of the grants that are given for specific projects from Research Councilscharities and European Union and government departments

The main assessment for RAE 2008 will take place in a couple of years but in July this year a consultation opened on the RAE 2008draft criteria and working methods so that UK higher education institutions subject associations and other stakeholders could submittheir views

In September Russell Beale the Chair of the British HCI Group prepared the Groups response which is printed here in full As Russellnotes The group was able to put in a coherent response to the consultation exercise which would not have been possible without thesupport and contributions from many members ndash many thanks to them all for their input big or small These activities are important toensure that HCI is effectively represented at a national level and properly supported by government funding

For more information see wwwhefceacukresearch and wwwraeacuk

Russell Beale

Russell BealeOn behalf of theBCS Humanndashcomputer Interaction Special Interest Group

16 Interfaces 65 bull Winter 2005

Aspects of HCI2005

Tom kicks off HCI2005

The conference dinner at the Caledonian Hotel

Alistair Sutcliffe gives his keynote inthe Lindsay Stewart lecture theatre

Too early for inhabitants ofthe Haymarket residences

The Ceilidh

Ted Nelson keynotespeaker

Doctoral Consortium

Conference awards

Commercial Uses ofEye-tracking workshop

A bar somewhere in Edinburgh

Edinburgh Festival fireworks

With all-nightlicencing youhave to gosomewhere

17Interfaces 65 bull Winter 2005

Since returning from my first HCI conference at NapierUniversity I wanted to share my thoughts about the wholeexperience from a PhD studentrsquos perspective My mainparticipation in the conference was as a member of theDoctoral Consortium which took place with all other work-shops and tutorials on the Monday and Tuesday The Con-sortium presented a great opportunity for all membersinvolved to meet and socialise with other students of HCI aswell as offering the chance to get some feedback on our workin a friendly and welcoming environment I would like tothank Ann Blandford Paul Curzon and Shailey Minocha fororganising an informative and stimulating experience

The main conference took place on the WednesdayThursday and Friday with Mary Czerwinski of MicrosoftResearch kicking off proceedings after the initial openingceremonies The main lecture hall had a unique and modernfeel to it which provided an ideal setting for the keynote (andother) speakers Prior to the conference starting I wasparticularly looking forward to hearing the presentations ofthe keynote speakers and so attended Maryrsquos talk with muchanticipation I wasnrsquot disappointed ndash Mary touched on someof the fascinating research that is currently going on atMicrosoft including the use of large displays brain-compu-ter interfaces and some new models for manipulatingwindows

After the initial keynote on Wednesday morning I wentalong to a session on trust and emotion and followed that byattending a session on awareness Breaks between sessionsprovided a good opportunity to meet with others and discussthe work presented in each of the sessions Facilities at thevenue were also very good making it easy to check emailwhen any spare moments presented themselves

The highlight of the whole conference for me was thekeynote by Ted Nelson in the late afternoon of WednesdayThis was the first time that I have heard Ted speak and Ifound his talk to be inspiring and motivating His question-ing of the very way in which we currently interact withcomputers was intriguing and thought-provoking As withany good presentation I came away from Tedrsquos keynote witha number of different ideas thoughts and questions tocontemplate further

The conference dinner on Wednesday evening was at theCaledonian Hotel where the food and service were excellentThe night concluded by visiting a few local bars and thenheading back to the halls of residence in Haymarket All inall a very enjoyable and productive day

After a late night I was up for an early start on Thursdaymorning and headed off to the conference venue from thehalls of residence The bus journey took about 15 minutes andafter some breakfast (and numerous cups of coffee) I mademy way to the first keynote of Industry Day This keynotewas by Ashley Friedlein CEO of E-Consultancycom whogave an enlightening talk on the importance of usability ine-commerce

Following Ashleyrsquos talk (and more coffee) I went to asession on searching and particularly enjoyed one of thepresentations on digital books and how they could be

designed to fulfil the social and emotional needs that realbooks often do After this session I decided to go to TedNelsonrsquos tutorial on ZigZigreg ndash the software engine he hadintroduced the previous day Attendees of the tutorial weregiven an opportunity to test-drive a prototype of ZigZag byinstalling it onto their laptops and having a play under Tedrsquosinstruction We were also allowed to take the prototype homewith us to play around with further at a later date

At end of the day Jackie Lee-Joe from Orange gave herkeynote about the branding experience at Orange LikeAshleyrsquos keynote earlier in the day I found it interesting toconsider usability from a different perspective and wassurprised by the attention to detail and amount of effort thatgoes into branding at Orange

After Jackiersquos keynote a few of us went off to the receptionfor new British HCI members where free wine was on offeralong with informal discussions about the British HCI GroupFollowing this many of us set off for the Hub and a CeilidhThis proved to be hugely entertaining and was great fun tosee people enthusiastically taking to the dance floor to struttheir stuff Again the night was concluded by visiting a fewbars and returning to the halls of residence in the early hoursof Friday morning

Unfortunately I had to miss the events taking place onFriday as I had an early flight leaving Edinburgh at 830amHowever the early start and waiting around at the airportgave me an opportunity to reflect on my experience at theconference I think feeling more like of a member of the HCIcommunity was perhaps the main thing I took away from theconference It can often feel quite isolating completing a PhDin HCI but meeting other students of HCI as well as moreestablished researchers was helpful as I was able to discussmy work (and the work of others) with people who have acommon interest in how we interact with computers

In summary I found the conference to be a fantasticexperience I thought the conference was well organised andthere were a variety of different themes that were coveredAttending the conference has given me a fresh burst of muchneeded enthusiasm inspiration and motivation going intomy second year I would like to take this opportunity tothank the British HCI Group for funding the whole experi-ence for Doctoral Consortium students ndash itrsquos heartening toknow that the group places such high importance on newresearchers entering the field I look forward to meetingeveryone again next year

HCI2005A PhD studentrsquos reflection Chris Creed

Chris CreedSchool of Computer ScienceUniversity of BirminghamBirmingham B15 2TTcpccsbhamacuk

18 Interfaces 65 bull Winter 2005

Well computer mice at least I brought my Mac Powerbookand my two USB mice to HCI2005 in Edinburgh and showedwhat powerful little creatures mice are Attaching two USBmice to any standard computer is very telling ndash the mice fightfor the cursor because only a single input stream is registeredby the OS However with my symPut driver which workson Mac OS X and Linux each mouse is given its own inputstream and peace reigns in the mouse world

What can you do with two separate input streams Thefour degrees of freedom in spatial input can be mappedasymmetrically such that the mouse controlled by thedominant hand does all the hard work and the mousecontrolled by the non-dominant hand plays a supportingrole This type of interaction follows Yves Guiardrsquos KinematicChain model [1] and is certainly useful for tasks that arenaturally asymmetric

My research focuses on tasks that are symmetric where thetwo hands play equal roles in the interaction I have devel-oped symDraw a 2-D vector drawing program in whichshapes are drawn using the two cursors to stretch the shapeout Shapes can be steered across the screen by grabbingopposite corners and this allows the shape to be simultane-ously rotated translated and scaled similar to Kurtenbach etalrsquos two-handed stretchies technique [2] In symDraw splinecurves are drawn with one hand but local editing is per-formed symmetrically with the two hands controlling theends of a tangent to a point on the curve

Irsquove also been working withIan Bell to develop symTone asymmetric photographic manipu-lation program In symTone atone reproduction curve can bemanipulated symmetrically withtwo cursors This allows fast andeasy exploration of the domainspace in which input tones aremapped through the curvefunction to determine the outputtones of the adjusted image

Irsquom currently working on adual cursor prototype window

manager called Duo Imagine resizing and moving anapplication window by grabbing opposite corners of thewindow with two cursors and simply stretching the cursorsout until the window is in the appropriate position and is thedesired size This single fluid motion can replace the two-step process of moving the window by dragging the title barand resizing the window by dragging on an edge or cornerThis example is just one of many ways that two cursors andtwo mice can be useful in a general computing environmentNo need to call in the Pied Piper here

References[1] Yves Guiard Asymmetric division of labour in human skilled bimanual

action The kinematic chain as a model Journal of Motor Behaviourpp 486ndash517 1987

[2] Gordon Kurtenbach George Fitzmaurice Thomas Baudel and Bill BuxtonThe design of a GUI paradigm based on tablets two-hands and transpar-ency In CHIrsquo97 Proceedings 1997

Scotland overrun with micehellipHCI2005 The Fringe

Celine Latulipe

symDraw object manipulation

Spline manipulation

symTone

Duo

Celine Latulipe is a doctoral candidate in theComputer Graphics Lab at the University ofWaterloo She is studying two-handedinteraction and focuses her work on usingstandard devices two cursors and symmet-ric interaction techniques In addition to herdoctoral research Celine is the mother oftwo small children and is also very involvedin trying to recruit more young women tostudy computer science She expects todefend her thesis in 2006

19Interfaces 65 bull Winter 2005

Mathematics is boring Like many people at primary school Ireally sucked at mathematics and maths seemed to suck meArithmetic and sums didnrsquot interest me and I wasnrsquot verygood at them It was only when I was doing GCSEs that Ibegan to enjoy it Numbers disappeared to be replaced withletters and I even enjoyed the ideas and principles behindthe numbers

Now Irsquove come full-circle Irsquove left school been to univer-sity and started developing a new calculator

My calculator started life as my university Masters projectto design a calculator that didnrsquot require learning or teachingMaybe I was ambitious but I wanted to build a calculatorthat was as intuitive to use as paper is Magic paper that isThe calculator I built behaves as much like paper as possiblebut with magic added it recognises your handwriting as youwrite and you can write naturally using ordinary mathemati-cal notation So it really works like paper then the magichappens when this writing is morphed into neat typesetequations which while remaining editable as anything elseare filled in with the correct answers Overall this allowsusers not to worry about either the calculatorrsquos ability or theirown They just use it like a piece of paper and can correct itwhen it goes wrong

What I didnrsquot expect from this idea was how excitingpeople would find it people actually enjoy writing sums andseeing them magically transformed before their eyes As aprofessor of mathematics said hersquod seen plenty of people cryover sums before but hersquod never seen people laugh andsmile

The calculator makes more sense when you see it workinginteractively for this brief article yoursquoll have to make dowith a series of static screen shots

The screen shots of course only show the screen not howyou interact with it Nor do static screen shots give any senseof the experience or the unique feel of using it

We use a tablet or a touch screen so it is very easy In factitrsquos a bit like the fancy user interface in Minority Report whenJohn Anderton (played by Tom Cruise) plays around on thebig glass screen

ldquoIrsquove never seen anything thatrsquos brought a smile to my facewhile doing addition but this has For that reason alone Iwant onerdquo ndash An artist

The initial responses I got and more formal HCI evalua-

tion confirmed it worked surprisingly well Users reallyenjoyed using it and actually got more accurate results whenusing it than with the ordinary commercial handheld calcula-tors they were familiar with

Earlier this year we demonstrated an improved version ofthe calculator at the Royal Society Summer Science Exhibitionto over 4000 people We managed to get formal feedbackfrom 436 people Over 90 enjoyed using it ndash rating it topfrom the five choices we gave them

Its surprising ease of use and fun has ndash we think ndashopened up entirely new ways of interacting with mathemat-ics It would have been an eye opener for me at school andmany of our subjects particularly those still doing GCSEthemselves have expressed the same thought The calculatorallows users to play with mathematics to try things out andto learn and see the underlying process One high schoolteacher said ldquoI like the way it sets everything out clearly youcan see how it got the answerrdquo

Hopefully all this will fit into the HCI PhD I am nowdoing We hope the calculator will have great opportunitiesfor use in learning and teaching and also in everyday calcula-tion tasks And hopefully the principles and ideas behind itcan be extended to other applications

ReferencesThimbleby W Thimbleby H (2005) A novel gesture-based calculator and its

design principles In HCI2005 Proceedings Volume 2

For more information please visit httpcsswanseaacukcalculatorsYou can also download the calculator from there It is written in Javaand should run on almost any computer but note that it works bestwith tablets touchscreens or interactive whiteboards rather thanmice

HCI2005 The FringeWeapons of Maths Construction Will Thimbleby

1 Write anywhere2 Changes automatically

recognised and solved3 Grab and move parts of a

sum4 The new sum rearranged

and solved

Will Thimblebywillthimblebynet

I am a PhD student at Swansea Univer-sity researching generative principles foruser interfaces I work there with HaroldThimbleby And yes that is my Dad I ama second generation HCIer so I guess hehas had some influence I dont think Iever consciously decided to enter HCIBut I love creating and making thingsbetter and HCI today is one of the mostwide reaching best ways to do that

20 Interfaces 65 bull Winter 2005

Frank It is very reassuring to know that there is a movementto consider lsquoComputers and the Older Generationrsquo

There was a very good and extensive presentation byProfessor Alan Newell stressing the need for designers toproduce computers with the older user in mind

There was an interactive lsquoDesign Workshoprsquo in which allparticipated followed by an assessment and investigation ofthe resulting designs presented with ease of use and suitabil-ity being paramount being for the use of all groups This wasquite enlightening and highlighted the pressure on lsquoDesignrsquoto cover all aspects of the product

Anna The keynote by Alan Newell examined the differentways we have of thinking about design for older people hecompared the lsquoinclusive designrsquo approach which sees designbeing extended to include groups like older and disabledpeople and an alternative approach which starts from aconsideration of these groups Designing with older ordisabled people in mind he argued produces technologyuseful for everyone ndash and often produces radical new solu-tions that would not otherwise occur for example the cassettetape recorder which was initially produced in England fortalking-books for the blind (Newell and Gregor 1997)

This was followed by a design workshop in which fivegroups separately designed paper prototypes of accessiblenavigation aids two groups were enhanced by the inclusionof older volunteers who took an active part in the designdiscussions When the designs were complete they werepublicly evaluated with Alan Newell acting as an evaluator

The designs were all interesting and carefully consideredand the evaluations were illuminating (and often veryfunny)

HCI and the Older Population workshop (two views)HCI2005

The ageing population and a recognition of the utility oftechnology means there is an increasing interest indesigning with older people in mind whether thisinvolves designing for all or producing specific items oftechnology to support older people The HCI and theOlder Population workshop at HCI2005 was intended toprovide a forum for those working in the area and toencourage others to consider this user group This wasthe latest of a series of such workshops at BCS HCIstarting in 2002 (Brewster and Zajicek 2002)

A standard element in our workshops is a talk fromand the attendance of members of the Dundee UserPanel a group of older volunteers While we can discussdesign issues ad nauseam the most effective way ofcommunicating the barriers that older adults encounterto technology use is to hear it from the users themselves

This report on the workshop was written by AnnaDickinson (University of Dundee) who co-organised theworkshop and Francis Allen one of the members of theUser Panel

21Interfaces 65 bull Winter 2005

Frank After lunch two representatives of the older genera-tion gave an individual talk on how computers appeared tothem again stressing design inclusion

The resulting discussion concentrated again on thelsquodesignrsquo aspects and the awareness to allow for the needs ofthe older generation as forecasts emphasise a greater increasein the older group

A generalisation of the one day workshop was that it didclearly stress the need for design application to the oldergroup but there was little to report on action as to what is tobe implemented

Anna The talks by Isobel Lindsay and Wilf Lakie were reallyeffective in underlining the frustration that novice users havewith complicated computer systems Part of Wilfrsquos talkinvolved reading out the following

Computers are still a mystery to me as myindustrial experience was wholly mechanicalengineering with only elementary electrics I dofind the computer to be a frustrating and confus-ing tool as there are always two three or moreways of achieving a function this I find to besuperfluoushellip Having just upgraded to a newunit with the XP operating program I understandthat XP refers to lsquoexperiencersquo my personal view isthat the program should be named the Exagger-ated Programme Personally it means I have tolearn a whole new set of rules in order to obtaineven the most basic function and there exists awhole conglomeration of new operating tools andmenus that mean nothing to me

The (too short) discussion which followed focused onsome of the questions that this area consistently brings upwhat are the characteristics of lsquoolder peoplersquo Is designing forthis group different from designing for the population ingeneral What can inclusive design do for us

Frankrsquos conclusions Designers have a great difficulty inproducing something for a group of people who had alifetime of contact only with mechanical objects I onlyexperienced electricity in electric motors lighting andtorches Note There was no electric light in the house until Iwas aged about six No telephone not even a radio The firstradio in the house was a lsquoOne valversquo that I built from a designsheet with parts supplied by an enthusiast (I was then agedseventeeneighteen)

I would like design people to stop designing units moresuitable for their own use and to design a unit more suitablefor general use by all classes of computer ability

What I have in mind is a unit that has all the bells andwhistles of the latest application covering all the latestinnovations that the design people can produce BUT thesame unit has the ability to be used by all computer users Tome this could be achieved by what is in common use in thegames field that is a keypad would select the LEVEL atwhich the unit would operate If this was available then

Anna Dickinson amp Francis Allen

anyone could use the unit at the level selected by themselvesand would be able to progress to higher levels in the sameway as they do in games by practice and increased abilityThe technology appears to be there so why not use it

Annarsquos conclusions One issue that consistently resurfaces isthe difficulty of communicating effectively with older usersabout computers and the potential for design changes Whilethose researchers who attended the workshop seemed tolearn a great deal from the presentations given by membersof the User Panel and from their involvement in the designexercises (and at Dundee we have been learning from themsince the beginning of the UTOPIA project in 2001) there wasan important and unforeseen effect on those members of theUser Panel who contributed Attendance at the workshopand especially involvement in the design exercises demon-strated for them some of the difficulties and challenges facingdesigners The result has been that instead of asking ldquoWhycanrsquot you make computers that workrdquo the questions becomeldquoHave you thought of trying thisrdquo Such sophisticatedinvolvement from our target users is a very positive step forall of usS Brewster and M Zajicek (2002) A New Research Agenda for Older Adults

Workshop BCS-HCI London UKA F Newell and P Gregor (1997) Human computer interfaces for people with

disabilities Handbook of Human Computer Interaction (1997) pp813ndash824

Call for Papers

IWSAWC 2006

6th International Workshop onSmart Appliances and Wearable Computing

In conjunction with ICDCS 2006

July 4 2006 Lisboa Portugal

Submission deadline January 15 2006

httpubicomplancsacukworkshopsiwsawc2006

Call for Papers

1st International Workshop on Physicality

6ndash7 February 2006 Lancaster UK

This multidisciplinary workshop will bring together researcherswho are interested in the way that physicality of digitalartefacts influences their use or in the way that digitalityinforms our understanding of the physical Through invitedtalks short research presentations and group discussion wewill discuss views on the fundamental nature of physicality andhow this relates to design in areas such as ubiquitous andtangible computing virtual reality and digital arts

submission deadline for position papers 10 January 2006

httpwwwphysicalityorg

22 Interfaces 65 bull Winter 2005

Toilet Trauma

Oh but whatrsquos a girl to do whenshe arrives at the university hallsof residence at 11pm to findtherersquos no toilet paper and thelsquo24hrrsquo Student Volunteers areslightly off-pace and annoyed atbeing disturbed

Without going into too finer detailI soon discovered that Irsquod notbrought any tissues either Ac-cording to the commandments leftin each room (eg ldquothou shalt notpark in residentsrsquo parking spacesrdquoand ldquothou shalt empty the bin andstrip the linen before leaving thyguest room on Fridayrdquo) eachroom has one supply of toilet rolland after that has been thor-oughly consumed ldquoreplacementswill need to be supplied byguestsrdquo

Well with a little ingenuity Ipulled through fortunately Ibrought enough knickers that Idonrsquot need to wear todayrsquos againuntil Friday And happily when Iregistered this morning my(rather trendy) delegate bagcontained enough scrap paperthat I should be able to managetill the end of the week withoutgiving in and supplying my own

toilet roll Hah

The Purple Pixiexx

Bathroom Bother

On the other hand I appear tohave been supplied with compli-mentary bottles of shampooconditioner and shower gel allnicely laid out on my loan-towelsndash like some fancy joint To behonest Irsquod rather have a comfybed without the plastic tartanmattress (whatrsquos that about)and a bedside light thank youvery much

Being a girl I brought my ownshampoo anyway

This morning though clutching

said shampoo I opted to bravethe slightly mouldy shower (AuntyMildew wouldrsquove been proudGrsquorest her soul) In the nobletradition of the Dastardly DandyDan (PP 2004) I turned on theshower and was flung across theroom by the force (small lsquofrsquo)

Water hellip water hellip everywhere

Still enough about the facilities hellipwell therersquos never enough aboutthe facilitieshellipbut wersquoll leave them

alone for now hellip

LoveThe Purple Pixiex

The Blue Genie

Irsquove just been speaking to my palthe Blue Genie He actually got toEdinburgh early on Sunday butspent the majority of the after-noon confined to his room(shudder) awaiting the arrivalof the Emergency Joiner It seemsthe lock on his door was brokenso he couldnrsquot actually lock hisdoor

So he didnrsquot have much choicebut to hang around until theEmergency Joiner turned uptwiddled his tools tutted a fewtimes and fixed the lock Appar-ently his thingummy was tooshort for the whatsit

At least he has a lock Thatrsquos all I

have to say on the matter

ThePPxx

The Shower Persona

Good morning Irsquom your showerlooking forward to freshening up

No thatrsquos not me thatrsquos the fanDidnrsquot switch it on Well getdressed get out and switch it onthen Building regulations aboutunventilated toilets Never heardof them

This morning Irsquove a really cleancubi hellip WAHAY HERE WE GOWATER WATER WATER I LUVVITSEE ME GO EVEN DANrsquoS NOTSEEN THIS KIND OF PRESSURESINCE THAT AGGRESSIVE QUES-TIONING AT SUNDERLAND BLOWTHAT SHOWER CURTAIN AWAYONTO THE FLOOR THANK THEDAY THEY POINTED ME STRAIGHTOUT THE CUBICLE DOOR ANDTHEN FITTED A CURTAIN IN-STEAD OF DOORS YO JUST SEEHOW FAST THE FLOOR FILLS UP IGO ALL THE WAY TO ELEV hellip ohspoilsport

Ok so a dribble shower then Yessir certainly sir Thank you sirsee you tomorrow sir

I just hope the next one puts theirtowel on the rail so that I can give

it a good blast hellip

Shower 72

How to survive conferenceweek in student halls

1 Sleep when you can if youcanrsquot sleep on your plastic mat-tress which creaks every timeyou move find a quiet cornerduring tea breaks or just slip intothe back row of an especially dullpresentation

2 Take your own pillow you canuse it to (a) bolster the suppliedpillow (b) replace the suppliedpillow (c) get comfortable when

Edited Lowlights from the Seedy Underbelly of HCI2005

The Purple Press

23Interfaces 65 bull Winter 2005

napping during the day (see Tip1)

3 Slip the supplied towel betweenthe plastic mattress and sheet to(a) provide some kind of padding(b) reduce the level of creaking(c) avoid waking up in a pool ofyour own sweat

4 Or alternatively sleep on topof the duvet and use your coat asa cover

5 Ignore all of the above andbook into the Travel Inn acrossthe road That way you can ignoreTips 1ndash4 yoursquoll get taps thatyou can actually turn off showersthat donrsquot flood the bathroomtowel rails that break your fallwhen you slip in River Napier (iebathroom floor) and donrsquot contrib-ute to it and door locks that canresist more than your novicepickpocketing-with-a-paper-clip

skills

e-bsorbed

A bus commute to the conferenceeach morning is a drag unless you

can find something more enjoy-able to do at the same time

Entertaining myself by flickingthrough the proceedings yester-day a paper about tools forleasure reading caught my eye Itwas fascinating ndash talking aboutthings like the importance ofmobility for books and e-booksthe social life of print books andthe emotional attachment peoplehave to them

Just after Irsquod read the bit aboutprint books often becominginvisible with the userrsquos attentionbeing completely taken by thecontent of the reading experienceI looked up hellip and realised Irsquodmissed my stop

Napier was long behind us hellipwhich is really neat an interac-tive research paper that gives youthe actual experience itrsquos discuss-ing Is there a name for thisphenomena and does anyonehave other examples hellip or do

these things only happen to me

PC

Conference Fringe

It seems to me that the less effortthat goes into organising some-thing the more fun it is

This is not to rubbish the work ofmy pal the Blue Genie who ranthe Fringe What I mean is thatthere was no review processinvolved in selecting the partici-pants in the Fringe

Basically if you had an idea or aninteractive experience you wantedto demonstrate to the rest of theconference you could just set upyour laptop and away you went

I was really rather impressed withthe exhibits Clearly so were theother delegates that stuck aroundto see because the presenterswere talking constantly to peopleuntil it was all wrapped up atabout 7pm

If you didnrsquot stick around to seethe Fringe shame on you

The exhibits included theThimbleby Tworsquos funky calculatorCanadian Chickrsquos two-handedmouse(smice) and a means ofgathering data on how peoplelsquoskinrsquo their applications and tools

Disclaimer

The views expressed in The PurplePress are not those of the authors oranyone else and are not to be re-peated in front of anyone who couldtake offence although of course noone can take offence because thecharacters described in The PurplePress could not possibly exist in realor virtual life or death Does thatcover everything

Architectural ungreatness

Whoever dreamt up the design ofthe Lindsay Stewart LectureTheatre Whatrsquos the first rule ofauditorium design Donrsquot light thespeaker from behind So whatdoes LSLT do It has a bloodygreat window right behind wherethe speaker stands

A feeble attempt has been madeat some point to block the lightwith blinds that generate a head-ache-inducing moire effect forthose in the audience an overalleffect demonstrated by Mary Cduring her otherwise excellent

keynote presentation

So the question is should we doaway with the whole peer reviewprocess for HCI2006 in LondonAfterall itrsquos tedious and time-consuming for all involved Whynot instead just have anyonewho fancies coming to the confer-ence turn up with their laptop todemo their projects

I think it could work hellip

Purple Pixie

24 Interfaces 65 bull Winter 2005

Welcome to Interfaces Reviews Thanks to Sandra Cairncross for doing a great job as the last editor I have now been given the batonand perhaps unfortunately for you this means you get three reviews by me in this issue This is a short-term measure and will soon beremedied I have a willing cohort of reviewers and some great books to discover Interfaces Reviews will feature a themed set of books ineach edition In the coming year the reviewers will be bringing you their views on books on novel interfaces information architecture andgames as well as some lsquoheavy stuffrsquo I will also be getting the latest news on up and coming HCI books so if you are publishing writing orhave seen a great book let me know These are my contact details

John KnightDirector of User-LabBirmingham Institute of Art and DesignGosta GreenB4 7DX0121 331 7868JohnKnightuceacuk

The three reviews in this edition cover my interests in art design and technology Tangential to HCI perhaps but it is interesting how each ofthese subjects tackles the humanndashcomputer interface in terms of aesthetics utility and ethics

John KnightJohnknightuceacuk

This book comes from the same stableas Patrick Jordanrsquos Pleasurable ProductsOther publications in the series includeJordanrsquos Introduction to Usability andHuman Factors in Product Design withWilliam Green With this pedigree thisnew volume is unlikely to disappointand it doesnrsquot It looks and feelstrustworthy and complete

The book has three parts The firstdescribes the practice of HumanFactors The second offers a compen-dium of methods The last part looks atprofessional issues and applications Itis clearly aimed at practitioners andcould be a single point of referenceIndeed the introduction suggests thatits writing came from the lack of sucha work It is aimed at the designdisciplines and will have relevance toeveryone from architects to softwareengineers For the more lsquodesignerlyrsquo itmay be a bit dry and there are fewillustrations However designers ofany flavour would be well advised toread it

The book begins by looking at thebarriers to the take up of technologyand the problems with designingproducts and user interfaces HumanFactors is proposed as a remedy to

these problems and a way of improv-ing the user experience The focus ispretty much on traditional ergonomicconcerns These include comfortperformance reliability and physi-ological and cognitive fit Applicationscentre on systems and especially thosepertaining to activity and work

Readers are taken through thehistory of human factors design andthis is contextualised by a processcycle that dovetails with businessneeds and the product lifecycleIndeed despite looking academic thecontent is firmly aimed at business andmaking products more useful andusable Given the ergonomics focus itis understandable that the first sectiontackles human abilities memory andphysiology and the influence of theexternal environment Motivation andproblem solving are also consideredand are firmly rooted in a cognitiveperspective

Given the practitioner focus it isunusual (but refreshing) to get somedeeper stuff Thus Nemeth slips inMontaigne and the nature of sensualexperience This is done in an accessi-ble and businesslike manner ChapterFour looks at products and innovationThis chapter provides an overview ofprocess that integrates ideation and theproduct lifecycle within a typical user-centred design framework Again thebook usefully links to business needsand widens the focus of Human

Factors to encompass new productdevelopment

Chapter Five takes an overview ofthe discipline and maps out its appli-cation in industry The first sectionspave the way for the main contentFocusing on methods this part willprobably be of most interest to practi-tioners In just under two hundredpages Nemeth covers 36 methodsThese are organised under six sectionsThe first concerns analytical methodsNext design guidance is dealt withEvaluation methods are then de-scribed followed by a useful chapteron surveys interviews and question-naires The final chapters concernusability assessment and controlledstudies

Each method is described in termsof what it does The necessary prepara-tion work is outlined including thematerials equipment and environmentthat are needed In addition easy tofollow procedures and methods foranalysing results are provided Shortexamples are given and the methodsare also usefully cross-referenced Thefinal section of the book considers thebusiness side of human factorsBeginning with the cost benefitsuseful organisational issues are alsoexamined Finally Nemeth looks atcommunications and the book con-cludes with case studies from a widerange of projects

This is a useful practitionerrsquos bookit is clearly grounded in industry

Interfaces Reviews

Human Factors Methods for DesignMaking Systems Human-CentredChristopher P NemethCRC Press 2004396 pages hardback illustrated bampwISBN 0-4152-9798-2CRC Price $9995 (about pound5700)

25Interfaces 65 bull Winter 2005

This book offers an insight into a newand dynamic community of softwareartists The book comes from theRead_Me festival that took place inAarhus last year The festival had twosections a conference and interactiveexhibition lsquocamprsquo As well as a bookthe organisers have an accompanyingwebsite at Runmeorg The site curatesthe artworks online while Read_Meoffers theoretical and practical dia-logue offline

From neither the art nor strictlyinteractive arts community Runmehas come together through informalgroups and networks Indeed theyhave stronger links to the hackercommunity than to the establishmentof Ars Electronica This means they areoften critical of the elitism of thegallery and museum culture(Andersen and Pold p 14) They arepragmatic practitioner based and(thankfully) leave the more esotericquestions about AI and consciousnessto the art establishment

Many of the twenty articles tacklesoftware formalism vs softwareculturism This debate central to thecommunity concerns whether inter-vention should focus on the material(software) or culture Intervention isan appropriate term as most contribu-tors see their work in explicitlypolitical terms Formalism concen-trates on artistic uses of code Software

culturalism on the other hand reflectsthe world of software and critiquestools such as Google and WindowsHere political intervention concernsreflecting the hidden values andqualities of the technology A thirdstrand bridges both and concernsperformativity and there is a healthydiversity of thought and actionbetween the two poles

The best theoretical papers are byArns Cox et al Johannson andLillemose Inke Arnsrsquo article comparessoftware art to generative art Thelatter is defined by Galanter as rsquoany arthellip where the artist uses a system hellipwhich is set into motion with somedegree of autonomy contributing to orresulting in a completed work of artrsquo(p 178) Troels Degn Johansson looksat the crisis of art as a parallel to one insoftware art Like most contributors heis critical of the interactive arts estab-lishment and Margot Lovejoy Indeedhe condemns her focus on art whichlsquois only marginally interested inexperiments at the level of programcodersquo hellip and is only interested in lsquowhatis tactile audible and visiblersquo (p 155)

Jacob Lillemose contemplatesFlorian Cramerrsquos distinction betweentwo kinds of software art Firstly thelsquoliterary and mathematical aesthetics offormal qualities of programming andgenerative codersquo hellip and secondly thelsquoconceptual and discursive involve-ment with software culturersquo (p 154)He argues that software art lsquois oftentreated as a digitally updated versionof the conceptual art that emerged inthe mid 60srsquo (p 138) rather than aqualitatively new discipline

Certain kinds of technology crop upin a number of chapters The predict-ably unpredictable functionality ofGoogle and Open Source are clearfavourites as opposed to the logicaland the corporate There are also anumber of artists that are referencedregularly These include John Cageand Sol Le Witt both for theirperformativity and immaterialism

As well as works being on show atRunmeorg the book also summarisesthirty two software art projects Theworks include Douwe OsingarsquoslsquoGoogle Talkrsquo (p 392) that generates

poetry from an initial keyword PeterLuiningrsquos (p 354) lsquoWindowrsquo is literallythat a transparent window thatcaricatures the graphical user interfaceversion because you can see through itIn similar ways many of the lsquosoftwareculturersquo works are witty and selfreferential including a thank you toJakob Nielsen

From the more formalist wingBoris Kopeinigrsquos TMP (p 370) is aseemingly random array of numbersthat fill the screen and change throughsome hidden functionality There arealso some good works that bridge thevideo and computer arts such as AmyAlexanderrsquos lsquoExtreme Whitespacersquo (p362) Performativity is also addressedwith live coding where laptops areused in live performances (Cox et al p170)

This book is testament to a new anddynamic community that has a uniquetake on art and software It will beinteresting to see how the communitymatures and begins to influencesoftware culture and art On the downside there is sometimes little concernfor the audience reception of the workOccasionally it seems as though thecommunity is the audience and thepractitioners are happy with this Thissituation however is untenable if theirinterventions are to a have widerimpact on art software and society

Edited by John Knight

practice with an eye on currentresearch and pertinent philosophicalgroundwork At nearly four hundredpages it is comprehensive without anypadding The core of the book is itsunderstandable descriptions ofmethods These provide valuableprofessional guidance and makeHuman Factors Methods for DesignMaking Systems Human-Centred aninvaluable reference work

Read_Me Software Art and CulturesOlga Goriunova and Alexei Shulgin[eds]Digital Aesthetics Research CentreUniversity of Aarhus 2004397 pages paperback illustrated bampwISBN 8-7988-4404-0University of Aarhus price pound2200

This is a flawless book that will beprovocative to anyone interested intechnology design and society Thebook starts by asking the questionwhat is a network The answer iscommonsense networks compriselsquonodes ties and flowsrsquo (p 26) Theauthor then brings together a numberof politicaltheoretical strands includ-ing globalisation post-Fordism theinformation society post-industrialismand post-modernism These he arguesare the precursors of the networksociety but the present is more than

The Network Society (Key Concepts)Darin BarneyPolity Press 2004198 pages paperback bampwISBN 0-7456-2669-6Polity Press price pound1499

26 Interfaces 65 bull Winter 2005

the sum of the past Drawing on thework of Manuel Castells in The Rise ofThe Network Society Barney points tothe unique qualities of the age (pp 25ndash34)

In Castellsrsquos formulationldquothe network society hellip ismade up of networks ofproduction power andexperience which con-struct a culture ofvirtuality in the globalflows that transcend timeand spacerdquo (Castells 1998370)

Well indeed and Castells loomslarge in the book and especially hisassertion that society is increasinglylsquoinformationalrsquo (p 28) and lsquoglobalisedrsquo(p 28) This means that power andconflict emanate from access to thenetwork (p 30) and creates a tensionbetween lsquoplacelessnessrsquo (p 31) andpeoplersquos need for lsquorootednessrsquo Lastlyhuman activity is expanded acrossborders and time zones in the networksociety These are all useful pointers towhere things are going and what wecould be designing

The first section looks at networktechnology Here Barney departs fromCastells and critiques instrumentalistsubstantivist and social constructivisttheories of technology and offers alsquocomposite viewrsquo (p 42) This approachsees technology as neither entirelydeterministic nor neutral but insteadmutable in the hands of humanagency

Barney considers the essence ofnetwork technology and notes how itembeds lsquoinstrumental rationalityrsquowithin seemingly neutral tools He alsopoints out some of the positive aspectsof networks in facilitating two-waycommunication localisation and lsquothereconstitution of local identity inter-ests and powerrsquo (p 47) In addition asopen systems networks provide anarena for contesting values andopportunities unavailable in the past

Network technology is alsocontextualised with issues in designsituation and use The author looks toAndrew Feenberg Langdon Winner(p 49) and Lawrence Lessig (p 51)These thinkers make similar points toHarvey Molotch and in essence theysuggest that design fixes value andaffordances for its users Converselyvalue and affordances are not solely

within the province of the designerDesign is constrained and influencedby external agencies These influencesare wide and encompass everythingfrom the law to methods of produc-tion Winner offers a well knownexample of how design can fix apolitical value through creatingconstraints and affordances for users

New Yorkrsquos Long Island highwayoverpasses were lsquodeliberately designedby Robert Moses so as to be too low toallow passage beneath them by publicbuses This design decision was also apolitical decision and the technicalarrangement it put in place was also apolitical arrangement hellip low over-passes effectively denied poor peopleand racial minorities hellip access to thepublic park and beachesrsquo (p 50)

The character of network technol-ogy is then described in terms oflsquotimendashspace compressionrsquo (p 61) andlsquodeterritorialisationrsquo (p 62) In effectthis means increasingly scattered andinterlinked methods of communica-tion production and consumptionacross time and distance Emblematicof the network society is the Internetand the author notes that lsquonever hasthere been a mass communicationsystem that seems so little contained orconstrained by territorial expansersquo (p62) Finally decentralisation andcontrol as well as interactivity andcustomisation are considered asunique features of the technology

The interpretative focus of thechapter is perhaps the bookrsquos onlyweakness By giving more weight tothe influence of digital networks onconsumption Barney could havebrought the issue much more alive Forexample in the rise of AmazoneBaytrade text messaging and even cheapair travel the matrix of human andtechnological networks is tangiblypresent

The next section concerns thenetwork economy This takes ineverything from enterprise and workto the changing nature of propertyThe history begins with the formula-tion of an information economy in the1960s and the liberalisation of thetelecommunications sector in the UKand US This materialist approach isrewarding Barney shows how politi-cal economic and technologicalexpediency has produced fundamentalchange for better and worse

The last two chapters concernpolitics and identity Both are influ-enced by a collapse of legitimacy of theold increasing fragmentation and newnetworks This is brought into thecontext of the rise of globalisation andthe changing role of enterprise and thestate The lsquostatersquos apparent crisis ofsovereigntyrsquo (p 114) is the authorargues a result of deterritorialisationalthough he surveys alternativeinterpretations of the geo-politicalmap

The network society is both spurand brake on political involvementand the author is ambivalent whetherthe changes it brings about are good orbad He notes the rise of new(transnational) opposition movementsat the same time as the hegemony ofthe old (national) media Thesedevelopments are contained within alsquonew politicsrsquo that is highly networkedand symbolic The author also suggeststhat identity is an increasingly impor-tant question in the face of thedelegitimising of organisations Thechapter begins with a quote fromCastells (p 145)

ldquoIn a world of global flowsof wealth power andimages the search foridentity collective orindividual ascribed orconstructed becomes thefundamental source ofsocial meaning hellip Identityis becoming the main andsometimes the only sourceof meaning in a historicalperiod characterized bywidespread destructuringof organisations helliprdquo(Castells 19963)

Drawing on the work of SherryTurkle the mutability of identity isdiscussed and the chapter concludesby looking at community AvoidingCastellsrsquos positive reading of thesituation the author is more concernedabout whether the network society isreal or is just a useful focus for under-standing the world we live in (p 181)We might broaden that focus to thinkabout how the network society influ-ences the way we design and theproducts and services we help tocreate

John KnightJohnknightuceacuk

27Interfaces 40 bull Autumn1999C

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org

uk

Interfaces is published quarterly by the British HCI Group copy 2005 The British HCI Group (unless indicated otherwise) The opinions expressed represent thepersonal views of the authors and are not the official views of their companies nor of the British HCI Group unless specifically stated

Quarter page pound135Half page pound240Full page pound44520 supplement for cover or

inside cover pages

Discounts given to corporate memberseducational institutions and charities

Special rates for job advertisementsLoose inserts pound175 + weight allowance if over

10g

ADVERTISING RATES ndash to advertise contact the editorJob advertising also accepted for UsabilityNewscom at thesame rates as for quarter-page ad in Interfaces Book bothfor a 20 discount Contact Andy Dearden CommunicationsChair British HCI Group0114 225 2916 oramdeardenshuacuk for further details

The British HCI Group is served by Sub-groups comprising representatives from a broad range of academic and industrial centres of HCIinterest The Sub-groups are committed to promoting the education and practice of HCI and to supporting HCI people in industry and academiaFor contact details of the persons in each Sub-group please select from the following

Officers and Sub-groups

CHAIRS AND OFFICERS GROUPChair Russell BealeVice Chair Catriona CampbellEx-Chair Gilbert CocktonTreasurer Ian BenestSecretary Linda LittleCommunications Sub-group ChairAndy DeardenEducation amp Practice Sub-group ChairWilliam WongEvents Sub-group Chair Peter Wild

Anxo Cejeiro RoibasMembership Sub-group ChairAdrian WilliamsonChair of Student RepresentativesCatherine Kenny

Communications Sub-groupChair Andy Dearden

Interfaces magazine editor Laura Cowen

PR amp Marketing Nico McDonaldCatriona Campbell Nick Bryan-KinnsAmir Naghsh (webmaster)

UsabilityNewsProject Director Dave ClarkeEditor Ann Light

Website listserv and online servicesJesmond Allen Gerred Blyth

Research Sub-groupChair Dianne Murray

Alan Dix Dale Richards

Events Sub-groupChair Peter Wild

Conference Planning Fintan Culwin

European ConferenceLiaison amp Planning vacant

HCI2005 Chair Tom McEwan

HCI2004 Chair Janet Finlay

Meetings Officers Colin VentersAnxo Cereijo Roibaacutes

Fausto J Sainz Salces (SR)

Education amp Practice Sub-groupChair William Wong

HCI Accreditation Scheme Jonathan Earthy

Alan Dix Barbara McManus

Membership Sub-groupChair Adrian Williamson

IndiaChina Liaison Andy Smith

Organisational Liaison Dave England

SIGHCHI and IFIP Liaison Gilbert Cockton

BCS Liaison Barbara McManus

Regional Liaison Daniel Cunliffe

British HCI Group committee members (alphabetical listing)

Jesmond Allen bull tel 01179 020301 bull mob 09731 731757 bull jesmondjesmondocouk

Russell Beale bull University of Birmingham bull tel 0121 414 3729 bull fax 0121 414 4281 bull RBealecsbhamacuk

Ian Benest bull University of York bull tel 01904 432736 bull fax 01904 432767 bull ianbenestcsyorkacuk

Gerred Blyth bull Amberlight Ltd bull tel 0870 7399900 bull gerredamber-lightcouk

Nick Bradley bull University of Strathclyde bull tel 0141 548 3524 bull fax 0141 552 5330NickBradleycisstrathacuk

Nick Bryan-Kinns bull Queen Mary University bull tel 020 7882 7845 bull nickbkdcsqmulacuk

Sandra Cairncross bull Napier University bull tel 0131 455 2724 bull SCairncrossnapieracuk

Catriona Campbell bull The Usability Company bull tel 0207 843 6702 bull fax 0207 843 6701catrionatheusabilitycompanycom

Dave Clarke bull Visualize Software Ltd bull tel 07710 481863 bull fax 01543 270409 bull davevisualizeukcom

Gilbert Cockton bull University of Sunderland bull tel 0191 515 3394 bull fax 0191 515 2781GilbertCocktonsunderlandacuk

Laura Cowen bull IBM Hursley bull laurajcowenyahoocouk

Fintan Culwin bull South Bank University bull tel 020 7815 7434 bull fax 020 7815 7499 bull fintansbuacuk

Daniel Cunliffe bull University of Glamorgan bull tel 01443 483694 bull fax 01443 482715 bull djcunlifglamacuk

Andy Dearden bull Sheffield Hallam University bull tel 0114 225 2916 bull fax 0114 225 3161amdeardenshuacuk

Alan Dix bull Lancaster University bull tel 07887 743446 bull fax 01524 510492 bull alanhcibookcom

Jonathan Earthy bull Lloydrsquos Register bull tel 020 7423 1422 bull fax 020 7423 2304 bull jonathanearthylrorg

Dave England bull Liverpool John Moores University bull tel 0151 231 2271 bull fax 0151 207 4594denglandlivjmacuk

Janet Finlay bull Leeds Metropolitan University bull tel 0113 283 2600 (ext 5158) bull fax 0113 283 3182JFinlaylmuacuk

Martha Hause bull mlhausedslpipexcom

Catherine Kenny bull Northumbria University bull tel 0191 243 7244 bull fax 0191 227 4713 bull ckennyunnacuk

Ann Light bull tel 07947 072300 bull fax 020 8241 5677 bull annlcogssusxacuk

Linda Little bull Northumbria University bull tel 0191 243 7250 bull fax 0191 227 4713 bull llittleunnacuk

Nico McDonald bull Design Agenda bull tel 07973 377897 bull fax 07976 650257 bull nicodesign-agendaorguk

Tom McEwan bull Napier University bull tel 0131 455 2793 bull fax 0131 455 2727 bull tmcewannapieracuk

Barbara McManus bull University of Central Lancashire bull tel 01772 893288 bull fax 01772 892913bmcmanusuclanacuk

Dianne Murray bull tel 0208 943 3784 bull fax 0208 943 3377 bull diannesoicityacuk

Amir M Naghsh bull Sheffield Hallam University bull tel 0114 225 3195 bull ANaghshshuacuk

Dale Richards bull QinetiQ Ltd FST bull tel 01252 393896 bull fax 01252 392720 bull drichardsqinetiqcom

Anxo Cejeiro Roibaacutes bull University of Brighton bull tel 01273 642458 bull fax 01273 642405acroibasbtonacuk

Fausto J Sainz Salces bull Liverpool John Moores University bull tel 0151 231 2082 bull fax 0151207 4594cmsfsainlivjmacuk

Andy Smith bull Thames Valley University bull tel 01753 697565 bull fax 01753 697750 bull andysmithtvuacuk

Colin Venters bull University of Manchester bull tel 0161 275 1384 bull cventersncessacuk

Robert Ward bull rdwardhudacuk

Peter Wild bull University of Bath bull tel 07779 330 554 bull fax 01225 386131 bull peterjwildgmailcom

Adrian Williamson bull Graham Technology plc bull tel 0141 533 4000 bull AdrianWilliamsongtnetcom

William Wong bull Middlesex University bull tel 0208 411 5000 bull fax 0208 411 5215 bull wwongmdxacuk

KEYBold entries indicate members of the Chairs and Officers GroupSR student representative

Editor Interacting with ComputersDianne Murray

Interfaces magazineEditor Laura CowenBooks Editor Sandra CairncrossMyPhd Editor Martha HauseProfile Editor Alan DixProduction Editor Fiona Dix

Relevant URLsBritish HCI Group wwwbcs-hciorgukUsabilityNews wwwusabilitynewscomHCI2005 wwwhci2005org

BCS ContactsSue Tueton (Membership) hcibcsorguk+44(0) 1793 417416

The British Computer Society1 Sanford Street Swindon SN1 1HJ UKTel +44(0) 1793 417417Fax +44(0) 1793 480270Email hcibcsorguk

  • Interfaces 65
    • View from the Membership Chair
    • Editorial
    • Deflections You canrsquot burst seams if no-one will wear the clothes
    • Ambient technologies
    • The brain and the web A quick backup in case of accidents
    • Past present and a virtual future Treating phobias with exposure therapy
    • My PhD Social Networks in e-Learning
    • Memorability and security of passwords
    • Experiencing design Tools of the trade
    • RAE response
    • Aspects of HCI2005
    • HCI2005
      • A PhD studentrsquos reflection
      • The Fringe
        • Scotland overrun with micehellip
        • Weapons of Maths Construction
          • HCI and the Older Population workshop (two views)
          • The Purple Press
            • Interfaces Reviews
            • British HCI Group committee members

14 Interfaces 65 bull Winter 2005

Sometimes yoursquoll hear people say ldquoIrsquom no good with toolsrdquoDonrsquot believe them Watch they use tools to cook and eattheir meals clean their teeth unlock the door to their houseand so forth all with unremarkable virtuosity Tools are morethan just hammers and screwdrivers and saws Rather toolssurround us in our everyday lives and we have evolved to bevery good at using them

Well-designed tools can be a joy to use When the act ofusing a tool breaks down however it can give us insight intowhat makes tools usable in the first place

ldquoMy dad once owned a pair of pliers that always gaveme a problem when I used them Every time I tried togrip something to tighten it up they clamped down onmy fingers I eventually learned to watch my fingerswhen I used them but I still remember the pinch marksthey leftrdquo

ldquo[In putting together a bookcase] there was so manydifferent types of screws and bolts of different sizes(some were metric and others were American sizes)that you had to have five different wrenches andscrewdrivers to get the job donerdquo

Tools work best when they are designed for the physicalcapabilities of their user (they are most commonly held in thehand) when they are well suited to the task that they areapplied to (tools mediate interaction with other objects) andwhen they are ready at hand in a well-organised workenvironment More basically good tools help people reachtheir goals by making incremental changes directly on visibleobjects In their application tools often act as amplifiers ofsome ability but tools can also help people constrain objects(eg with clamps) gain information about objects (eg usinga magnifying glass) or mark objects according to need (egusing a carpenterrsquos or seamstressrsquos pencil)

Some of what we know about the use of tools can help usbuild more effective software (or hardware) systems Tangi-ble user interfaces and handheld devices offer the most directpossibilities for mimicking tools in the real world Forexample the IO brush produced in Hiroshi Ishiirsquos lab takesthe form of a large artistrsquos paintbrush (httpwebmedia

mitedu~kimikoiobrush ) A tiny camera embedded in thetip of the brush can pick up color and texture from anysurface that the brush is touched to Using the brush theartist can transfer information from the physical environmentonto an interactive canvas painting in a natural way

Graphical user interfaces based on tool metaphors take aless literal approach The best-known work along these linesis the idea of ldquolocal toolsrdquo developed by Ben Bederson andcolleagues as part of the KidPad project (httpwwwcsumd

eduhcilpad++papersuist-96-localtools )Local tools are an alternative to the modal behavior of tool

palettes In a drawing application users can pick up a pen oran eraser use it and drop it in a convenient place for lateruse More than one copy of a tool can exist at the same timesupporting collaboration

Children as young as four can use local tools to drawpictures Work in my own group has pushed this ideafurther to explore the range of physical metaphors for

software interaction again in a drawing environment(httpwwwcscncsuedufacultystamantaffordanceshtml )For example a ruler in our HabilisDraw system can act as astraight edge for freehand drawing and can also be usedwhen picked up to push drawn objects into alignment atarbitrary angles Other physical analogs aside from pens andrulers include pushpins to constrain movement compassesinkwells and magnifying lenses

An important question is how the benefits of tool-basedinteraction for drawing might transfer to tasks with a lessobvious physical interpretation This requires a bit ofthought but some abstract properties of tools can provideguidance For example most tools in the real world mustcome in contact with an object to have an effect on it Thismeans that the effect of a tool is generally localised

To see how this notion of lsquoeffect localityrsquo might improve asoftware interface consider a Find and Replace dialog in aword processor Suppose I want to change every occurrenceof lsquoimagersquo to lsquoiconrsquo in a document A global replacement maygive unexpected changes such as lsquoiconryrsquo from lsquoimageryrsquo (orthe less likely lsquopilgriconrsquo from lsquopilgrimagersquo) If I add spacesbefore and after lsquoimagersquo to fix this then I will miss forms thatinclude punctuation such as lsquoimagersquo

The safest route is to walk through all the matches anddecide whether to change each one in context This has itsown difficulties however with each successive matchappearing at an unpredictable place on the screen andsometimes even with the dialog box moving to avoid obscur-ing matched strings

An improved Find and Replace dialog might exploit effectlocality by gathering all matches to a string in the same placeand letting the user refine the search criteria directly applythe replace option to specific matches or de-select somematches and then perform the replacement to the remainderautomatically This is just a brief example given to suggestfurther possibilities who wouldnrsquot like software to work aseasily and transparently as a hammer or saw

Further reading Chris Baber has recently published anexcellent book that reviews tool use from a human factorsperspective called Cognition and Tool Use Forms of Engage-ment in Human and Animal Use of Tools

Experiencing designTools of the trade Robert St Amant

Robert St Amanthttpwwwncsuedu~stamant

Robert St Amant is an associateprofessor in the computer sciencedepartment at North Carolina StateUniversity currently on sabbaticalfrom January 2005 throughDecember 2005 at the InformationSciences Institute University ofSouthern California The work inhis lab is a blend of humanndashcomputer interaction and artificialintelligence with an emphasis onplanning concepts Hersquos interestedin building intelligent tools to helpusers with complex tasks

15Interfaces 65 bull Winter 2005

Key pointsThe nature of HCI research is essentially interdisciplinary and the research carried out by participants in the field has a number ofdifferent outlets depending on the primary focus and impact of the work done Research applicable to a particular user group ordomain may be best disseminated through non-traditional HCI routes Therefore it is important that the panel recognise that HCIwork will appear in diverse outlets and that work published outside mainstream Computer Science (eg in design psychology orsocial sciences literatures) can have equal value to that published within Computer Science We would expect such work to be cross-referred to other panels as appropriate while recognising that the cross-disciplinary nature of the work may also make it difficultfor other panels to assess objectively

We would like to emphasise that the interdisciplinary nature of the field means that combining approaches and synthesisingnew material from a variety of fields is an integral and important aspect of HCI research and that significant advances can beachieved in an interdisciplinary way which are holistically more significant than each individual progression within one particularfield

The UOA Descriptor refers to ldquohellipusing methods drawn principally but not exclusively from the disciplines of mathematicsscience and engineeringrdquo We would like to confirm that HCI might appropriately be drawing methods from psychology sociologydesign and other such fields as well

ldquoThe sub-panel may for example examine in detail outputs that are published in outlets with which they are unfamiliar andthose which contain interdisciplinary researchrdquo We recognize and indeed welcome the fact that the panel will call upon theappropriate expertise as necessary in order to assess the value of contributions with which it may be unfamiliar However we wouldask the panel to ensure that HCI research is in no way disadvantaged by being more intensely scrutinized than other subject areaswithin the Unit of Assessment

We confirm the panelrsquos view that no one form of outlet is more appropriate than another and in particular would want toemphasise that the value of rigorously reviewed conference material may well be of more significant impact than journal materialsgiven the more responsive nature of conferences and the fast-moving nature of the field and that many HCI researchers understandthis and take advantage of this For some conferences in HCI (eg CHI HCI Interact) acceptance rates are around15ndash25 less than many journals It is also true that there are other conferences in the field for which this is not true There are manyreasons for conference publication a key one for HCI researchers is the wide exposure to and feedback from an internationalinterdisciplinary audience which is often of particular value in this domain in improving work

It is important to recognise that case studies and exemplars as well as prototype solutions to explore problems are important inour work and these are particularly difficult to assess though we note that the panel is looking for ldquorelevance to usersrdquo ldquopractice-based researchrdquo and ldquodirect engagement with usersrdquo so we have confidence that this style of work will be accounted for

For HCI the notion of a research group is less clear-cut than for other disciplines Our lsquogroupsrsquo tend to be across disciplines andoften across Universities ndash it is these that give support and coherence to researchers and we should find a way to recognise andidentify this in the RAE return ndash perhaps by identifying collaborations with other individuals and organisations to form part of theappraisal of the connectedness and support that an individual receives

RAE response

The Research Assessment Exercise assesses the quality of UK research and is used by the four UK higher education funding bodies(Higher Education Funding Council for Wales Higher Education Funding Council for England Scottish Higher Education Funding Counciland the Department for Employment and Learning) when distributing block grant funding to universities Block grant funding is the publicmoney given to universities for research it is independent of the grants that are given for specific projects from Research Councilscharities and European Union and government departments

The main assessment for RAE 2008 will take place in a couple of years but in July this year a consultation opened on the RAE 2008draft criteria and working methods so that UK higher education institutions subject associations and other stakeholders could submittheir views

In September Russell Beale the Chair of the British HCI Group prepared the Groups response which is printed here in full As Russellnotes The group was able to put in a coherent response to the consultation exercise which would not have been possible without thesupport and contributions from many members ndash many thanks to them all for their input big or small These activities are important toensure that HCI is effectively represented at a national level and properly supported by government funding

For more information see wwwhefceacukresearch and wwwraeacuk

Russell Beale

Russell BealeOn behalf of theBCS Humanndashcomputer Interaction Special Interest Group

16 Interfaces 65 bull Winter 2005

Aspects of HCI2005

Tom kicks off HCI2005

The conference dinner at the Caledonian Hotel

Alistair Sutcliffe gives his keynote inthe Lindsay Stewart lecture theatre

Too early for inhabitants ofthe Haymarket residences

The Ceilidh

Ted Nelson keynotespeaker

Doctoral Consortium

Conference awards

Commercial Uses ofEye-tracking workshop

A bar somewhere in Edinburgh

Edinburgh Festival fireworks

With all-nightlicencing youhave to gosomewhere

17Interfaces 65 bull Winter 2005

Since returning from my first HCI conference at NapierUniversity I wanted to share my thoughts about the wholeexperience from a PhD studentrsquos perspective My mainparticipation in the conference was as a member of theDoctoral Consortium which took place with all other work-shops and tutorials on the Monday and Tuesday The Con-sortium presented a great opportunity for all membersinvolved to meet and socialise with other students of HCI aswell as offering the chance to get some feedback on our workin a friendly and welcoming environment I would like tothank Ann Blandford Paul Curzon and Shailey Minocha fororganising an informative and stimulating experience

The main conference took place on the WednesdayThursday and Friday with Mary Czerwinski of MicrosoftResearch kicking off proceedings after the initial openingceremonies The main lecture hall had a unique and modernfeel to it which provided an ideal setting for the keynote (andother) speakers Prior to the conference starting I wasparticularly looking forward to hearing the presentations ofthe keynote speakers and so attended Maryrsquos talk with muchanticipation I wasnrsquot disappointed ndash Mary touched on someof the fascinating research that is currently going on atMicrosoft including the use of large displays brain-compu-ter interfaces and some new models for manipulatingwindows

After the initial keynote on Wednesday morning I wentalong to a session on trust and emotion and followed that byattending a session on awareness Breaks between sessionsprovided a good opportunity to meet with others and discussthe work presented in each of the sessions Facilities at thevenue were also very good making it easy to check emailwhen any spare moments presented themselves

The highlight of the whole conference for me was thekeynote by Ted Nelson in the late afternoon of WednesdayThis was the first time that I have heard Ted speak and Ifound his talk to be inspiring and motivating His question-ing of the very way in which we currently interact withcomputers was intriguing and thought-provoking As withany good presentation I came away from Tedrsquos keynote witha number of different ideas thoughts and questions tocontemplate further

The conference dinner on Wednesday evening was at theCaledonian Hotel where the food and service were excellentThe night concluded by visiting a few local bars and thenheading back to the halls of residence in Haymarket All inall a very enjoyable and productive day

After a late night I was up for an early start on Thursdaymorning and headed off to the conference venue from thehalls of residence The bus journey took about 15 minutes andafter some breakfast (and numerous cups of coffee) I mademy way to the first keynote of Industry Day This keynotewas by Ashley Friedlein CEO of E-Consultancycom whogave an enlightening talk on the importance of usability ine-commerce

Following Ashleyrsquos talk (and more coffee) I went to asession on searching and particularly enjoyed one of thepresentations on digital books and how they could be

designed to fulfil the social and emotional needs that realbooks often do After this session I decided to go to TedNelsonrsquos tutorial on ZigZigreg ndash the software engine he hadintroduced the previous day Attendees of the tutorial weregiven an opportunity to test-drive a prototype of ZigZag byinstalling it onto their laptops and having a play under Tedrsquosinstruction We were also allowed to take the prototype homewith us to play around with further at a later date

At end of the day Jackie Lee-Joe from Orange gave herkeynote about the branding experience at Orange LikeAshleyrsquos keynote earlier in the day I found it interesting toconsider usability from a different perspective and wassurprised by the attention to detail and amount of effort thatgoes into branding at Orange

After Jackiersquos keynote a few of us went off to the receptionfor new British HCI members where free wine was on offeralong with informal discussions about the British HCI GroupFollowing this many of us set off for the Hub and a CeilidhThis proved to be hugely entertaining and was great fun tosee people enthusiastically taking to the dance floor to struttheir stuff Again the night was concluded by visiting a fewbars and returning to the halls of residence in the early hoursof Friday morning

Unfortunately I had to miss the events taking place onFriday as I had an early flight leaving Edinburgh at 830amHowever the early start and waiting around at the airportgave me an opportunity to reflect on my experience at theconference I think feeling more like of a member of the HCIcommunity was perhaps the main thing I took away from theconference It can often feel quite isolating completing a PhDin HCI but meeting other students of HCI as well as moreestablished researchers was helpful as I was able to discussmy work (and the work of others) with people who have acommon interest in how we interact with computers

In summary I found the conference to be a fantasticexperience I thought the conference was well organised andthere were a variety of different themes that were coveredAttending the conference has given me a fresh burst of muchneeded enthusiasm inspiration and motivation going intomy second year I would like to take this opportunity tothank the British HCI Group for funding the whole experi-ence for Doctoral Consortium students ndash itrsquos heartening toknow that the group places such high importance on newresearchers entering the field I look forward to meetingeveryone again next year

HCI2005A PhD studentrsquos reflection Chris Creed

Chris CreedSchool of Computer ScienceUniversity of BirminghamBirmingham B15 2TTcpccsbhamacuk

18 Interfaces 65 bull Winter 2005

Well computer mice at least I brought my Mac Powerbookand my two USB mice to HCI2005 in Edinburgh and showedwhat powerful little creatures mice are Attaching two USBmice to any standard computer is very telling ndash the mice fightfor the cursor because only a single input stream is registeredby the OS However with my symPut driver which workson Mac OS X and Linux each mouse is given its own inputstream and peace reigns in the mouse world

What can you do with two separate input streams Thefour degrees of freedom in spatial input can be mappedasymmetrically such that the mouse controlled by thedominant hand does all the hard work and the mousecontrolled by the non-dominant hand plays a supportingrole This type of interaction follows Yves Guiardrsquos KinematicChain model [1] and is certainly useful for tasks that arenaturally asymmetric

My research focuses on tasks that are symmetric where thetwo hands play equal roles in the interaction I have devel-oped symDraw a 2-D vector drawing program in whichshapes are drawn using the two cursors to stretch the shapeout Shapes can be steered across the screen by grabbingopposite corners and this allows the shape to be simultane-ously rotated translated and scaled similar to Kurtenbach etalrsquos two-handed stretchies technique [2] In symDraw splinecurves are drawn with one hand but local editing is per-formed symmetrically with the two hands controlling theends of a tangent to a point on the curve

Irsquove also been working withIan Bell to develop symTone asymmetric photographic manipu-lation program In symTone atone reproduction curve can bemanipulated symmetrically withtwo cursors This allows fast andeasy exploration of the domainspace in which input tones aremapped through the curvefunction to determine the outputtones of the adjusted image

Irsquom currently working on adual cursor prototype window

manager called Duo Imagine resizing and moving anapplication window by grabbing opposite corners of thewindow with two cursors and simply stretching the cursorsout until the window is in the appropriate position and is thedesired size This single fluid motion can replace the two-step process of moving the window by dragging the title barand resizing the window by dragging on an edge or cornerThis example is just one of many ways that two cursors andtwo mice can be useful in a general computing environmentNo need to call in the Pied Piper here

References[1] Yves Guiard Asymmetric division of labour in human skilled bimanual

action The kinematic chain as a model Journal of Motor Behaviourpp 486ndash517 1987

[2] Gordon Kurtenbach George Fitzmaurice Thomas Baudel and Bill BuxtonThe design of a GUI paradigm based on tablets two-hands and transpar-ency In CHIrsquo97 Proceedings 1997

Scotland overrun with micehellipHCI2005 The Fringe

Celine Latulipe

symDraw object manipulation

Spline manipulation

symTone

Duo

Celine Latulipe is a doctoral candidate in theComputer Graphics Lab at the University ofWaterloo She is studying two-handedinteraction and focuses her work on usingstandard devices two cursors and symmet-ric interaction techniques In addition to herdoctoral research Celine is the mother oftwo small children and is also very involvedin trying to recruit more young women tostudy computer science She expects todefend her thesis in 2006

19Interfaces 65 bull Winter 2005

Mathematics is boring Like many people at primary school Ireally sucked at mathematics and maths seemed to suck meArithmetic and sums didnrsquot interest me and I wasnrsquot verygood at them It was only when I was doing GCSEs that Ibegan to enjoy it Numbers disappeared to be replaced withletters and I even enjoyed the ideas and principles behindthe numbers

Now Irsquove come full-circle Irsquove left school been to univer-sity and started developing a new calculator

My calculator started life as my university Masters projectto design a calculator that didnrsquot require learning or teachingMaybe I was ambitious but I wanted to build a calculatorthat was as intuitive to use as paper is Magic paper that isThe calculator I built behaves as much like paper as possiblebut with magic added it recognises your handwriting as youwrite and you can write naturally using ordinary mathemati-cal notation So it really works like paper then the magichappens when this writing is morphed into neat typesetequations which while remaining editable as anything elseare filled in with the correct answers Overall this allowsusers not to worry about either the calculatorrsquos ability or theirown They just use it like a piece of paper and can correct itwhen it goes wrong

What I didnrsquot expect from this idea was how excitingpeople would find it people actually enjoy writing sums andseeing them magically transformed before their eyes As aprofessor of mathematics said hersquod seen plenty of people cryover sums before but hersquod never seen people laugh andsmile

The calculator makes more sense when you see it workinginteractively for this brief article yoursquoll have to make dowith a series of static screen shots

The screen shots of course only show the screen not howyou interact with it Nor do static screen shots give any senseof the experience or the unique feel of using it

We use a tablet or a touch screen so it is very easy In factitrsquos a bit like the fancy user interface in Minority Report whenJohn Anderton (played by Tom Cruise) plays around on thebig glass screen

ldquoIrsquove never seen anything thatrsquos brought a smile to my facewhile doing addition but this has For that reason alone Iwant onerdquo ndash An artist

The initial responses I got and more formal HCI evalua-

tion confirmed it worked surprisingly well Users reallyenjoyed using it and actually got more accurate results whenusing it than with the ordinary commercial handheld calcula-tors they were familiar with

Earlier this year we demonstrated an improved version ofthe calculator at the Royal Society Summer Science Exhibitionto over 4000 people We managed to get formal feedbackfrom 436 people Over 90 enjoyed using it ndash rating it topfrom the five choices we gave them

Its surprising ease of use and fun has ndash we think ndashopened up entirely new ways of interacting with mathemat-ics It would have been an eye opener for me at school andmany of our subjects particularly those still doing GCSEthemselves have expressed the same thought The calculatorallows users to play with mathematics to try things out andto learn and see the underlying process One high schoolteacher said ldquoI like the way it sets everything out clearly youcan see how it got the answerrdquo

Hopefully all this will fit into the HCI PhD I am nowdoing We hope the calculator will have great opportunitiesfor use in learning and teaching and also in everyday calcula-tion tasks And hopefully the principles and ideas behind itcan be extended to other applications

ReferencesThimbleby W Thimbleby H (2005) A novel gesture-based calculator and its

design principles In HCI2005 Proceedings Volume 2

For more information please visit httpcsswanseaacukcalculatorsYou can also download the calculator from there It is written in Javaand should run on almost any computer but note that it works bestwith tablets touchscreens or interactive whiteboards rather thanmice

HCI2005 The FringeWeapons of Maths Construction Will Thimbleby

1 Write anywhere2 Changes automatically

recognised and solved3 Grab and move parts of a

sum4 The new sum rearranged

and solved

Will Thimblebywillthimblebynet

I am a PhD student at Swansea Univer-sity researching generative principles foruser interfaces I work there with HaroldThimbleby And yes that is my Dad I ama second generation HCIer so I guess hehas had some influence I dont think Iever consciously decided to enter HCIBut I love creating and making thingsbetter and HCI today is one of the mostwide reaching best ways to do that

20 Interfaces 65 bull Winter 2005

Frank It is very reassuring to know that there is a movementto consider lsquoComputers and the Older Generationrsquo

There was a very good and extensive presentation byProfessor Alan Newell stressing the need for designers toproduce computers with the older user in mind

There was an interactive lsquoDesign Workshoprsquo in which allparticipated followed by an assessment and investigation ofthe resulting designs presented with ease of use and suitabil-ity being paramount being for the use of all groups This wasquite enlightening and highlighted the pressure on lsquoDesignrsquoto cover all aspects of the product

Anna The keynote by Alan Newell examined the differentways we have of thinking about design for older people hecompared the lsquoinclusive designrsquo approach which sees designbeing extended to include groups like older and disabledpeople and an alternative approach which starts from aconsideration of these groups Designing with older ordisabled people in mind he argued produces technologyuseful for everyone ndash and often produces radical new solu-tions that would not otherwise occur for example the cassettetape recorder which was initially produced in England fortalking-books for the blind (Newell and Gregor 1997)

This was followed by a design workshop in which fivegroups separately designed paper prototypes of accessiblenavigation aids two groups were enhanced by the inclusionof older volunteers who took an active part in the designdiscussions When the designs were complete they werepublicly evaluated with Alan Newell acting as an evaluator

The designs were all interesting and carefully consideredand the evaluations were illuminating (and often veryfunny)

HCI and the Older Population workshop (two views)HCI2005

The ageing population and a recognition of the utility oftechnology means there is an increasing interest indesigning with older people in mind whether thisinvolves designing for all or producing specific items oftechnology to support older people The HCI and theOlder Population workshop at HCI2005 was intended toprovide a forum for those working in the area and toencourage others to consider this user group This wasthe latest of a series of such workshops at BCS HCIstarting in 2002 (Brewster and Zajicek 2002)

A standard element in our workshops is a talk fromand the attendance of members of the Dundee UserPanel a group of older volunteers While we can discussdesign issues ad nauseam the most effective way ofcommunicating the barriers that older adults encounterto technology use is to hear it from the users themselves

This report on the workshop was written by AnnaDickinson (University of Dundee) who co-organised theworkshop and Francis Allen one of the members of theUser Panel

21Interfaces 65 bull Winter 2005

Frank After lunch two representatives of the older genera-tion gave an individual talk on how computers appeared tothem again stressing design inclusion

The resulting discussion concentrated again on thelsquodesignrsquo aspects and the awareness to allow for the needs ofthe older generation as forecasts emphasise a greater increasein the older group

A generalisation of the one day workshop was that it didclearly stress the need for design application to the oldergroup but there was little to report on action as to what is tobe implemented

Anna The talks by Isobel Lindsay and Wilf Lakie were reallyeffective in underlining the frustration that novice users havewith complicated computer systems Part of Wilfrsquos talkinvolved reading out the following

Computers are still a mystery to me as myindustrial experience was wholly mechanicalengineering with only elementary electrics I dofind the computer to be a frustrating and confus-ing tool as there are always two three or moreways of achieving a function this I find to besuperfluoushellip Having just upgraded to a newunit with the XP operating program I understandthat XP refers to lsquoexperiencersquo my personal view isthat the program should be named the Exagger-ated Programme Personally it means I have tolearn a whole new set of rules in order to obtaineven the most basic function and there exists awhole conglomeration of new operating tools andmenus that mean nothing to me

The (too short) discussion which followed focused onsome of the questions that this area consistently brings upwhat are the characteristics of lsquoolder peoplersquo Is designing forthis group different from designing for the population ingeneral What can inclusive design do for us

Frankrsquos conclusions Designers have a great difficulty inproducing something for a group of people who had alifetime of contact only with mechanical objects I onlyexperienced electricity in electric motors lighting andtorches Note There was no electric light in the house until Iwas aged about six No telephone not even a radio The firstradio in the house was a lsquoOne valversquo that I built from a designsheet with parts supplied by an enthusiast (I was then agedseventeeneighteen)

I would like design people to stop designing units moresuitable for their own use and to design a unit more suitablefor general use by all classes of computer ability

What I have in mind is a unit that has all the bells andwhistles of the latest application covering all the latestinnovations that the design people can produce BUT thesame unit has the ability to be used by all computer users Tome this could be achieved by what is in common use in thegames field that is a keypad would select the LEVEL atwhich the unit would operate If this was available then

Anna Dickinson amp Francis Allen

anyone could use the unit at the level selected by themselvesand would be able to progress to higher levels in the sameway as they do in games by practice and increased abilityThe technology appears to be there so why not use it

Annarsquos conclusions One issue that consistently resurfaces isthe difficulty of communicating effectively with older usersabout computers and the potential for design changes Whilethose researchers who attended the workshop seemed tolearn a great deal from the presentations given by membersof the User Panel and from their involvement in the designexercises (and at Dundee we have been learning from themsince the beginning of the UTOPIA project in 2001) there wasan important and unforeseen effect on those members of theUser Panel who contributed Attendance at the workshopand especially involvement in the design exercises demon-strated for them some of the difficulties and challenges facingdesigners The result has been that instead of asking ldquoWhycanrsquot you make computers that workrdquo the questions becomeldquoHave you thought of trying thisrdquo Such sophisticatedinvolvement from our target users is a very positive step forall of usS Brewster and M Zajicek (2002) A New Research Agenda for Older Adults

Workshop BCS-HCI London UKA F Newell and P Gregor (1997) Human computer interfaces for people with

disabilities Handbook of Human Computer Interaction (1997) pp813ndash824

Call for Papers

IWSAWC 2006

6th International Workshop onSmart Appliances and Wearable Computing

In conjunction with ICDCS 2006

July 4 2006 Lisboa Portugal

Submission deadline January 15 2006

httpubicomplancsacukworkshopsiwsawc2006

Call for Papers

1st International Workshop on Physicality

6ndash7 February 2006 Lancaster UK

This multidisciplinary workshop will bring together researcherswho are interested in the way that physicality of digitalartefacts influences their use or in the way that digitalityinforms our understanding of the physical Through invitedtalks short research presentations and group discussion wewill discuss views on the fundamental nature of physicality andhow this relates to design in areas such as ubiquitous andtangible computing virtual reality and digital arts

submission deadline for position papers 10 January 2006

httpwwwphysicalityorg

22 Interfaces 65 bull Winter 2005

Toilet Trauma

Oh but whatrsquos a girl to do whenshe arrives at the university hallsof residence at 11pm to findtherersquos no toilet paper and thelsquo24hrrsquo Student Volunteers areslightly off-pace and annoyed atbeing disturbed

Without going into too finer detailI soon discovered that Irsquod notbrought any tissues either Ac-cording to the commandments leftin each room (eg ldquothou shalt notpark in residentsrsquo parking spacesrdquoand ldquothou shalt empty the bin andstrip the linen before leaving thyguest room on Fridayrdquo) eachroom has one supply of toilet rolland after that has been thor-oughly consumed ldquoreplacementswill need to be supplied byguestsrdquo

Well with a little ingenuity Ipulled through fortunately Ibrought enough knickers that Idonrsquot need to wear todayrsquos againuntil Friday And happily when Iregistered this morning my(rather trendy) delegate bagcontained enough scrap paperthat I should be able to managetill the end of the week withoutgiving in and supplying my own

toilet roll Hah

The Purple Pixiexx

Bathroom Bother

On the other hand I appear tohave been supplied with compli-mentary bottles of shampooconditioner and shower gel allnicely laid out on my loan-towelsndash like some fancy joint To behonest Irsquod rather have a comfybed without the plastic tartanmattress (whatrsquos that about)and a bedside light thank youvery much

Being a girl I brought my ownshampoo anyway

This morning though clutching

said shampoo I opted to bravethe slightly mouldy shower (AuntyMildew wouldrsquove been proudGrsquorest her soul) In the nobletradition of the Dastardly DandyDan (PP 2004) I turned on theshower and was flung across theroom by the force (small lsquofrsquo)

Water hellip water hellip everywhere

Still enough about the facilities hellipwell therersquos never enough aboutthe facilitieshellipbut wersquoll leave them

alone for now hellip

LoveThe Purple Pixiex

The Blue Genie

Irsquove just been speaking to my palthe Blue Genie He actually got toEdinburgh early on Sunday butspent the majority of the after-noon confined to his room(shudder) awaiting the arrivalof the Emergency Joiner It seemsthe lock on his door was brokenso he couldnrsquot actually lock hisdoor

So he didnrsquot have much choicebut to hang around until theEmergency Joiner turned uptwiddled his tools tutted a fewtimes and fixed the lock Appar-ently his thingummy was tooshort for the whatsit

At least he has a lock Thatrsquos all I

have to say on the matter

ThePPxx

The Shower Persona

Good morning Irsquom your showerlooking forward to freshening up

No thatrsquos not me thatrsquos the fanDidnrsquot switch it on Well getdressed get out and switch it onthen Building regulations aboutunventilated toilets Never heardof them

This morning Irsquove a really cleancubi hellip WAHAY HERE WE GOWATER WATER WATER I LUVVITSEE ME GO EVEN DANrsquoS NOTSEEN THIS KIND OF PRESSURESINCE THAT AGGRESSIVE QUES-TIONING AT SUNDERLAND BLOWTHAT SHOWER CURTAIN AWAYONTO THE FLOOR THANK THEDAY THEY POINTED ME STRAIGHTOUT THE CUBICLE DOOR ANDTHEN FITTED A CURTAIN IN-STEAD OF DOORS YO JUST SEEHOW FAST THE FLOOR FILLS UP IGO ALL THE WAY TO ELEV hellip ohspoilsport

Ok so a dribble shower then Yessir certainly sir Thank you sirsee you tomorrow sir

I just hope the next one puts theirtowel on the rail so that I can give

it a good blast hellip

Shower 72

How to survive conferenceweek in student halls

1 Sleep when you can if youcanrsquot sleep on your plastic mat-tress which creaks every timeyou move find a quiet cornerduring tea breaks or just slip intothe back row of an especially dullpresentation

2 Take your own pillow you canuse it to (a) bolster the suppliedpillow (b) replace the suppliedpillow (c) get comfortable when

Edited Lowlights from the Seedy Underbelly of HCI2005

The Purple Press

23Interfaces 65 bull Winter 2005

napping during the day (see Tip1)

3 Slip the supplied towel betweenthe plastic mattress and sheet to(a) provide some kind of padding(b) reduce the level of creaking(c) avoid waking up in a pool ofyour own sweat

4 Or alternatively sleep on topof the duvet and use your coat asa cover

5 Ignore all of the above andbook into the Travel Inn acrossthe road That way you can ignoreTips 1ndash4 yoursquoll get taps thatyou can actually turn off showersthat donrsquot flood the bathroomtowel rails that break your fallwhen you slip in River Napier (iebathroom floor) and donrsquot contrib-ute to it and door locks that canresist more than your novicepickpocketing-with-a-paper-clip

skills

e-bsorbed

A bus commute to the conferenceeach morning is a drag unless you

can find something more enjoy-able to do at the same time

Entertaining myself by flickingthrough the proceedings yester-day a paper about tools forleasure reading caught my eye Itwas fascinating ndash talking aboutthings like the importance ofmobility for books and e-booksthe social life of print books andthe emotional attachment peoplehave to them

Just after Irsquod read the bit aboutprint books often becominginvisible with the userrsquos attentionbeing completely taken by thecontent of the reading experienceI looked up hellip and realised Irsquodmissed my stop

Napier was long behind us hellipwhich is really neat an interac-tive research paper that gives youthe actual experience itrsquos discuss-ing Is there a name for thisphenomena and does anyonehave other examples hellip or do

these things only happen to me

PC

Conference Fringe

It seems to me that the less effortthat goes into organising some-thing the more fun it is

This is not to rubbish the work ofmy pal the Blue Genie who ranthe Fringe What I mean is thatthere was no review processinvolved in selecting the partici-pants in the Fringe

Basically if you had an idea or aninteractive experience you wantedto demonstrate to the rest of theconference you could just set upyour laptop and away you went

I was really rather impressed withthe exhibits Clearly so were theother delegates that stuck aroundto see because the presenterswere talking constantly to peopleuntil it was all wrapped up atabout 7pm

If you didnrsquot stick around to seethe Fringe shame on you

The exhibits included theThimbleby Tworsquos funky calculatorCanadian Chickrsquos two-handedmouse(smice) and a means ofgathering data on how peoplelsquoskinrsquo their applications and tools

Disclaimer

The views expressed in The PurplePress are not those of the authors oranyone else and are not to be re-peated in front of anyone who couldtake offence although of course noone can take offence because thecharacters described in The PurplePress could not possibly exist in realor virtual life or death Does thatcover everything

Architectural ungreatness

Whoever dreamt up the design ofthe Lindsay Stewart LectureTheatre Whatrsquos the first rule ofauditorium design Donrsquot light thespeaker from behind So whatdoes LSLT do It has a bloodygreat window right behind wherethe speaker stands

A feeble attempt has been madeat some point to block the lightwith blinds that generate a head-ache-inducing moire effect forthose in the audience an overalleffect demonstrated by Mary Cduring her otherwise excellent

keynote presentation

So the question is should we doaway with the whole peer reviewprocess for HCI2006 in LondonAfterall itrsquos tedious and time-consuming for all involved Whynot instead just have anyonewho fancies coming to the confer-ence turn up with their laptop todemo their projects

I think it could work hellip

Purple Pixie

24 Interfaces 65 bull Winter 2005

Welcome to Interfaces Reviews Thanks to Sandra Cairncross for doing a great job as the last editor I have now been given the batonand perhaps unfortunately for you this means you get three reviews by me in this issue This is a short-term measure and will soon beremedied I have a willing cohort of reviewers and some great books to discover Interfaces Reviews will feature a themed set of books ineach edition In the coming year the reviewers will be bringing you their views on books on novel interfaces information architecture andgames as well as some lsquoheavy stuffrsquo I will also be getting the latest news on up and coming HCI books so if you are publishing writing orhave seen a great book let me know These are my contact details

John KnightDirector of User-LabBirmingham Institute of Art and DesignGosta GreenB4 7DX0121 331 7868JohnKnightuceacuk

The three reviews in this edition cover my interests in art design and technology Tangential to HCI perhaps but it is interesting how each ofthese subjects tackles the humanndashcomputer interface in terms of aesthetics utility and ethics

John KnightJohnknightuceacuk

This book comes from the same stableas Patrick Jordanrsquos Pleasurable ProductsOther publications in the series includeJordanrsquos Introduction to Usability andHuman Factors in Product Design withWilliam Green With this pedigree thisnew volume is unlikely to disappointand it doesnrsquot It looks and feelstrustworthy and complete

The book has three parts The firstdescribes the practice of HumanFactors The second offers a compen-dium of methods The last part looks atprofessional issues and applications Itis clearly aimed at practitioners andcould be a single point of referenceIndeed the introduction suggests thatits writing came from the lack of sucha work It is aimed at the designdisciplines and will have relevance toeveryone from architects to softwareengineers For the more lsquodesignerlyrsquo itmay be a bit dry and there are fewillustrations However designers ofany flavour would be well advised toread it

The book begins by looking at thebarriers to the take up of technologyand the problems with designingproducts and user interfaces HumanFactors is proposed as a remedy to

these problems and a way of improv-ing the user experience The focus ispretty much on traditional ergonomicconcerns These include comfortperformance reliability and physi-ological and cognitive fit Applicationscentre on systems and especially thosepertaining to activity and work

Readers are taken through thehistory of human factors design andthis is contextualised by a processcycle that dovetails with businessneeds and the product lifecycleIndeed despite looking academic thecontent is firmly aimed at business andmaking products more useful andusable Given the ergonomics focus itis understandable that the first sectiontackles human abilities memory andphysiology and the influence of theexternal environment Motivation andproblem solving are also consideredand are firmly rooted in a cognitiveperspective

Given the practitioner focus it isunusual (but refreshing) to get somedeeper stuff Thus Nemeth slips inMontaigne and the nature of sensualexperience This is done in an accessi-ble and businesslike manner ChapterFour looks at products and innovationThis chapter provides an overview ofprocess that integrates ideation and theproduct lifecycle within a typical user-centred design framework Again thebook usefully links to business needsand widens the focus of Human

Factors to encompass new productdevelopment

Chapter Five takes an overview ofthe discipline and maps out its appli-cation in industry The first sectionspave the way for the main contentFocusing on methods this part willprobably be of most interest to practi-tioners In just under two hundredpages Nemeth covers 36 methodsThese are organised under six sectionsThe first concerns analytical methodsNext design guidance is dealt withEvaluation methods are then de-scribed followed by a useful chapteron surveys interviews and question-naires The final chapters concernusability assessment and controlledstudies

Each method is described in termsof what it does The necessary prepara-tion work is outlined including thematerials equipment and environmentthat are needed In addition easy tofollow procedures and methods foranalysing results are provided Shortexamples are given and the methodsare also usefully cross-referenced Thefinal section of the book considers thebusiness side of human factorsBeginning with the cost benefitsuseful organisational issues are alsoexamined Finally Nemeth looks atcommunications and the book con-cludes with case studies from a widerange of projects

This is a useful practitionerrsquos bookit is clearly grounded in industry

Interfaces Reviews

Human Factors Methods for DesignMaking Systems Human-CentredChristopher P NemethCRC Press 2004396 pages hardback illustrated bampwISBN 0-4152-9798-2CRC Price $9995 (about pound5700)

25Interfaces 65 bull Winter 2005

This book offers an insight into a newand dynamic community of softwareartists The book comes from theRead_Me festival that took place inAarhus last year The festival had twosections a conference and interactiveexhibition lsquocamprsquo As well as a bookthe organisers have an accompanyingwebsite at Runmeorg The site curatesthe artworks online while Read_Meoffers theoretical and practical dia-logue offline

From neither the art nor strictlyinteractive arts community Runmehas come together through informalgroups and networks Indeed theyhave stronger links to the hackercommunity than to the establishmentof Ars Electronica This means they areoften critical of the elitism of thegallery and museum culture(Andersen and Pold p 14) They arepragmatic practitioner based and(thankfully) leave the more esotericquestions about AI and consciousnessto the art establishment

Many of the twenty articles tacklesoftware formalism vs softwareculturism This debate central to thecommunity concerns whether inter-vention should focus on the material(software) or culture Intervention isan appropriate term as most contribu-tors see their work in explicitlypolitical terms Formalism concen-trates on artistic uses of code Software

culturalism on the other hand reflectsthe world of software and critiquestools such as Google and WindowsHere political intervention concernsreflecting the hidden values andqualities of the technology A thirdstrand bridges both and concernsperformativity and there is a healthydiversity of thought and actionbetween the two poles

The best theoretical papers are byArns Cox et al Johannson andLillemose Inke Arnsrsquo article comparessoftware art to generative art Thelatter is defined by Galanter as rsquoany arthellip where the artist uses a system hellipwhich is set into motion with somedegree of autonomy contributing to orresulting in a completed work of artrsquo(p 178) Troels Degn Johansson looksat the crisis of art as a parallel to one insoftware art Like most contributors heis critical of the interactive arts estab-lishment and Margot Lovejoy Indeedhe condemns her focus on art whichlsquois only marginally interested inexperiments at the level of programcodersquo hellip and is only interested in lsquowhatis tactile audible and visiblersquo (p 155)

Jacob Lillemose contemplatesFlorian Cramerrsquos distinction betweentwo kinds of software art Firstly thelsquoliterary and mathematical aesthetics offormal qualities of programming andgenerative codersquo hellip and secondly thelsquoconceptual and discursive involve-ment with software culturersquo (p 154)He argues that software art lsquois oftentreated as a digitally updated versionof the conceptual art that emerged inthe mid 60srsquo (p 138) rather than aqualitatively new discipline

Certain kinds of technology crop upin a number of chapters The predict-ably unpredictable functionality ofGoogle and Open Source are clearfavourites as opposed to the logicaland the corporate There are also anumber of artists that are referencedregularly These include John Cageand Sol Le Witt both for theirperformativity and immaterialism

As well as works being on show atRunmeorg the book also summarisesthirty two software art projects Theworks include Douwe OsingarsquoslsquoGoogle Talkrsquo (p 392) that generates

poetry from an initial keyword PeterLuiningrsquos (p 354) lsquoWindowrsquo is literallythat a transparent window thatcaricatures the graphical user interfaceversion because you can see through itIn similar ways many of the lsquosoftwareculturersquo works are witty and selfreferential including a thank you toJakob Nielsen

From the more formalist wingBoris Kopeinigrsquos TMP (p 370) is aseemingly random array of numbersthat fill the screen and change throughsome hidden functionality There arealso some good works that bridge thevideo and computer arts such as AmyAlexanderrsquos lsquoExtreme Whitespacersquo (p362) Performativity is also addressedwith live coding where laptops areused in live performances (Cox et al p170)

This book is testament to a new anddynamic community that has a uniquetake on art and software It will beinteresting to see how the communitymatures and begins to influencesoftware culture and art On the downside there is sometimes little concernfor the audience reception of the workOccasionally it seems as though thecommunity is the audience and thepractitioners are happy with this Thissituation however is untenable if theirinterventions are to a have widerimpact on art software and society

Edited by John Knight

practice with an eye on currentresearch and pertinent philosophicalgroundwork At nearly four hundredpages it is comprehensive without anypadding The core of the book is itsunderstandable descriptions ofmethods These provide valuableprofessional guidance and makeHuman Factors Methods for DesignMaking Systems Human-Centred aninvaluable reference work

Read_Me Software Art and CulturesOlga Goriunova and Alexei Shulgin[eds]Digital Aesthetics Research CentreUniversity of Aarhus 2004397 pages paperback illustrated bampwISBN 8-7988-4404-0University of Aarhus price pound2200

This is a flawless book that will beprovocative to anyone interested intechnology design and society Thebook starts by asking the questionwhat is a network The answer iscommonsense networks compriselsquonodes ties and flowsrsquo (p 26) Theauthor then brings together a numberof politicaltheoretical strands includ-ing globalisation post-Fordism theinformation society post-industrialismand post-modernism These he arguesare the precursors of the networksociety but the present is more than

The Network Society (Key Concepts)Darin BarneyPolity Press 2004198 pages paperback bampwISBN 0-7456-2669-6Polity Press price pound1499

26 Interfaces 65 bull Winter 2005

the sum of the past Drawing on thework of Manuel Castells in The Rise ofThe Network Society Barney points tothe unique qualities of the age (pp 25ndash34)

In Castellsrsquos formulationldquothe network society hellip ismade up of networks ofproduction power andexperience which con-struct a culture ofvirtuality in the globalflows that transcend timeand spacerdquo (Castells 1998370)

Well indeed and Castells loomslarge in the book and especially hisassertion that society is increasinglylsquoinformationalrsquo (p 28) and lsquoglobalisedrsquo(p 28) This means that power andconflict emanate from access to thenetwork (p 30) and creates a tensionbetween lsquoplacelessnessrsquo (p 31) andpeoplersquos need for lsquorootednessrsquo Lastlyhuman activity is expanded acrossborders and time zones in the networksociety These are all useful pointers towhere things are going and what wecould be designing

The first section looks at networktechnology Here Barney departs fromCastells and critiques instrumentalistsubstantivist and social constructivisttheories of technology and offers alsquocomposite viewrsquo (p 42) This approachsees technology as neither entirelydeterministic nor neutral but insteadmutable in the hands of humanagency

Barney considers the essence ofnetwork technology and notes how itembeds lsquoinstrumental rationalityrsquowithin seemingly neutral tools He alsopoints out some of the positive aspectsof networks in facilitating two-waycommunication localisation and lsquothereconstitution of local identity inter-ests and powerrsquo (p 47) In addition asopen systems networks provide anarena for contesting values andopportunities unavailable in the past

Network technology is alsocontextualised with issues in designsituation and use The author looks toAndrew Feenberg Langdon Winner(p 49) and Lawrence Lessig (p 51)These thinkers make similar points toHarvey Molotch and in essence theysuggest that design fixes value andaffordances for its users Converselyvalue and affordances are not solely

within the province of the designerDesign is constrained and influencedby external agencies These influencesare wide and encompass everythingfrom the law to methods of produc-tion Winner offers a well knownexample of how design can fix apolitical value through creatingconstraints and affordances for users

New Yorkrsquos Long Island highwayoverpasses were lsquodeliberately designedby Robert Moses so as to be too low toallow passage beneath them by publicbuses This design decision was also apolitical decision and the technicalarrangement it put in place was also apolitical arrangement hellip low over-passes effectively denied poor peopleand racial minorities hellip access to thepublic park and beachesrsquo (p 50)

The character of network technol-ogy is then described in terms oflsquotimendashspace compressionrsquo (p 61) andlsquodeterritorialisationrsquo (p 62) In effectthis means increasingly scattered andinterlinked methods of communica-tion production and consumptionacross time and distance Emblematicof the network society is the Internetand the author notes that lsquonever hasthere been a mass communicationsystem that seems so little contained orconstrained by territorial expansersquo (p62) Finally decentralisation andcontrol as well as interactivity andcustomisation are considered asunique features of the technology

The interpretative focus of thechapter is perhaps the bookrsquos onlyweakness By giving more weight tothe influence of digital networks onconsumption Barney could havebrought the issue much more alive Forexample in the rise of AmazoneBaytrade text messaging and even cheapair travel the matrix of human andtechnological networks is tangiblypresent

The next section concerns thenetwork economy This takes ineverything from enterprise and workto the changing nature of propertyThe history begins with the formula-tion of an information economy in the1960s and the liberalisation of thetelecommunications sector in the UKand US This materialist approach isrewarding Barney shows how politi-cal economic and technologicalexpediency has produced fundamentalchange for better and worse

The last two chapters concernpolitics and identity Both are influ-enced by a collapse of legitimacy of theold increasing fragmentation and newnetworks This is brought into thecontext of the rise of globalisation andthe changing role of enterprise and thestate The lsquostatersquos apparent crisis ofsovereigntyrsquo (p 114) is the authorargues a result of deterritorialisationalthough he surveys alternativeinterpretations of the geo-politicalmap

The network society is both spurand brake on political involvementand the author is ambivalent whetherthe changes it brings about are good orbad He notes the rise of new(transnational) opposition movementsat the same time as the hegemony ofthe old (national) media Thesedevelopments are contained within alsquonew politicsrsquo that is highly networkedand symbolic The author also suggeststhat identity is an increasingly impor-tant question in the face of thedelegitimising of organisations Thechapter begins with a quote fromCastells (p 145)

ldquoIn a world of global flowsof wealth power andimages the search foridentity collective orindividual ascribed orconstructed becomes thefundamental source ofsocial meaning hellip Identityis becoming the main andsometimes the only sourceof meaning in a historicalperiod characterized bywidespread destructuringof organisations helliprdquo(Castells 19963)

Drawing on the work of SherryTurkle the mutability of identity isdiscussed and the chapter concludesby looking at community AvoidingCastellsrsquos positive reading of thesituation the author is more concernedabout whether the network society isreal or is just a useful focus for under-standing the world we live in (p 181)We might broaden that focus to thinkabout how the network society influ-ences the way we design and theproducts and services we help tocreate

John KnightJohnknightuceacuk

27Interfaces 40 bull Autumn1999C

onta

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org

uk

Interfaces is published quarterly by the British HCI Group copy 2005 The British HCI Group (unless indicated otherwise) The opinions expressed represent thepersonal views of the authors and are not the official views of their companies nor of the British HCI Group unless specifically stated

Quarter page pound135Half page pound240Full page pound44520 supplement for cover or

inside cover pages

Discounts given to corporate memberseducational institutions and charities

Special rates for job advertisementsLoose inserts pound175 + weight allowance if over

10g

ADVERTISING RATES ndash to advertise contact the editorJob advertising also accepted for UsabilityNewscom at thesame rates as for quarter-page ad in Interfaces Book bothfor a 20 discount Contact Andy Dearden CommunicationsChair British HCI Group0114 225 2916 oramdeardenshuacuk for further details

The British HCI Group is served by Sub-groups comprising representatives from a broad range of academic and industrial centres of HCIinterest The Sub-groups are committed to promoting the education and practice of HCI and to supporting HCI people in industry and academiaFor contact details of the persons in each Sub-group please select from the following

Officers and Sub-groups

CHAIRS AND OFFICERS GROUPChair Russell BealeVice Chair Catriona CampbellEx-Chair Gilbert CocktonTreasurer Ian BenestSecretary Linda LittleCommunications Sub-group ChairAndy DeardenEducation amp Practice Sub-group ChairWilliam WongEvents Sub-group Chair Peter Wild

Anxo Cejeiro RoibasMembership Sub-group ChairAdrian WilliamsonChair of Student RepresentativesCatherine Kenny

Communications Sub-groupChair Andy Dearden

Interfaces magazine editor Laura Cowen

PR amp Marketing Nico McDonaldCatriona Campbell Nick Bryan-KinnsAmir Naghsh (webmaster)

UsabilityNewsProject Director Dave ClarkeEditor Ann Light

Website listserv and online servicesJesmond Allen Gerred Blyth

Research Sub-groupChair Dianne Murray

Alan Dix Dale Richards

Events Sub-groupChair Peter Wild

Conference Planning Fintan Culwin

European ConferenceLiaison amp Planning vacant

HCI2005 Chair Tom McEwan

HCI2004 Chair Janet Finlay

Meetings Officers Colin VentersAnxo Cereijo Roibaacutes

Fausto J Sainz Salces (SR)

Education amp Practice Sub-groupChair William Wong

HCI Accreditation Scheme Jonathan Earthy

Alan Dix Barbara McManus

Membership Sub-groupChair Adrian Williamson

IndiaChina Liaison Andy Smith

Organisational Liaison Dave England

SIGHCHI and IFIP Liaison Gilbert Cockton

BCS Liaison Barbara McManus

Regional Liaison Daniel Cunliffe

British HCI Group committee members (alphabetical listing)

Jesmond Allen bull tel 01179 020301 bull mob 09731 731757 bull jesmondjesmondocouk

Russell Beale bull University of Birmingham bull tel 0121 414 3729 bull fax 0121 414 4281 bull RBealecsbhamacuk

Ian Benest bull University of York bull tel 01904 432736 bull fax 01904 432767 bull ianbenestcsyorkacuk

Gerred Blyth bull Amberlight Ltd bull tel 0870 7399900 bull gerredamber-lightcouk

Nick Bradley bull University of Strathclyde bull tel 0141 548 3524 bull fax 0141 552 5330NickBradleycisstrathacuk

Nick Bryan-Kinns bull Queen Mary University bull tel 020 7882 7845 bull nickbkdcsqmulacuk

Sandra Cairncross bull Napier University bull tel 0131 455 2724 bull SCairncrossnapieracuk

Catriona Campbell bull The Usability Company bull tel 0207 843 6702 bull fax 0207 843 6701catrionatheusabilitycompanycom

Dave Clarke bull Visualize Software Ltd bull tel 07710 481863 bull fax 01543 270409 bull davevisualizeukcom

Gilbert Cockton bull University of Sunderland bull tel 0191 515 3394 bull fax 0191 515 2781GilbertCocktonsunderlandacuk

Laura Cowen bull IBM Hursley bull laurajcowenyahoocouk

Fintan Culwin bull South Bank University bull tel 020 7815 7434 bull fax 020 7815 7499 bull fintansbuacuk

Daniel Cunliffe bull University of Glamorgan bull tel 01443 483694 bull fax 01443 482715 bull djcunlifglamacuk

Andy Dearden bull Sheffield Hallam University bull tel 0114 225 2916 bull fax 0114 225 3161amdeardenshuacuk

Alan Dix bull Lancaster University bull tel 07887 743446 bull fax 01524 510492 bull alanhcibookcom

Jonathan Earthy bull Lloydrsquos Register bull tel 020 7423 1422 bull fax 020 7423 2304 bull jonathanearthylrorg

Dave England bull Liverpool John Moores University bull tel 0151 231 2271 bull fax 0151 207 4594denglandlivjmacuk

Janet Finlay bull Leeds Metropolitan University bull tel 0113 283 2600 (ext 5158) bull fax 0113 283 3182JFinlaylmuacuk

Martha Hause bull mlhausedslpipexcom

Catherine Kenny bull Northumbria University bull tel 0191 243 7244 bull fax 0191 227 4713 bull ckennyunnacuk

Ann Light bull tel 07947 072300 bull fax 020 8241 5677 bull annlcogssusxacuk

Linda Little bull Northumbria University bull tel 0191 243 7250 bull fax 0191 227 4713 bull llittleunnacuk

Nico McDonald bull Design Agenda bull tel 07973 377897 bull fax 07976 650257 bull nicodesign-agendaorguk

Tom McEwan bull Napier University bull tel 0131 455 2793 bull fax 0131 455 2727 bull tmcewannapieracuk

Barbara McManus bull University of Central Lancashire bull tel 01772 893288 bull fax 01772 892913bmcmanusuclanacuk

Dianne Murray bull tel 0208 943 3784 bull fax 0208 943 3377 bull diannesoicityacuk

Amir M Naghsh bull Sheffield Hallam University bull tel 0114 225 3195 bull ANaghshshuacuk

Dale Richards bull QinetiQ Ltd FST bull tel 01252 393896 bull fax 01252 392720 bull drichardsqinetiqcom

Anxo Cejeiro Roibaacutes bull University of Brighton bull tel 01273 642458 bull fax 01273 642405acroibasbtonacuk

Fausto J Sainz Salces bull Liverpool John Moores University bull tel 0151 231 2082 bull fax 0151207 4594cmsfsainlivjmacuk

Andy Smith bull Thames Valley University bull tel 01753 697565 bull fax 01753 697750 bull andysmithtvuacuk

Colin Venters bull University of Manchester bull tel 0161 275 1384 bull cventersncessacuk

Robert Ward bull rdwardhudacuk

Peter Wild bull University of Bath bull tel 07779 330 554 bull fax 01225 386131 bull peterjwildgmailcom

Adrian Williamson bull Graham Technology plc bull tel 0141 533 4000 bull AdrianWilliamsongtnetcom

William Wong bull Middlesex University bull tel 0208 411 5000 bull fax 0208 411 5215 bull wwongmdxacuk

KEYBold entries indicate members of the Chairs and Officers GroupSR student representative

Editor Interacting with ComputersDianne Murray

Interfaces magazineEditor Laura CowenBooks Editor Sandra CairncrossMyPhd Editor Martha HauseProfile Editor Alan DixProduction Editor Fiona Dix

Relevant URLsBritish HCI Group wwwbcs-hciorgukUsabilityNews wwwusabilitynewscomHCI2005 wwwhci2005org

BCS ContactsSue Tueton (Membership) hcibcsorguk+44(0) 1793 417416

The British Computer Society1 Sanford Street Swindon SN1 1HJ UKTel +44(0) 1793 417417Fax +44(0) 1793 480270Email hcibcsorguk

  • Interfaces 65
    • View from the Membership Chair
    • Editorial
    • Deflections You canrsquot burst seams if no-one will wear the clothes
    • Ambient technologies
    • The brain and the web A quick backup in case of accidents
    • Past present and a virtual future Treating phobias with exposure therapy
    • My PhD Social Networks in e-Learning
    • Memorability and security of passwords
    • Experiencing design Tools of the trade
    • RAE response
    • Aspects of HCI2005
    • HCI2005
      • A PhD studentrsquos reflection
      • The Fringe
        • Scotland overrun with micehellip
        • Weapons of Maths Construction
          • HCI and the Older Population workshop (two views)
          • The Purple Press
            • Interfaces Reviews
            • British HCI Group committee members

15Interfaces 65 bull Winter 2005

Key pointsThe nature of HCI research is essentially interdisciplinary and the research carried out by participants in the field has a number ofdifferent outlets depending on the primary focus and impact of the work done Research applicable to a particular user group ordomain may be best disseminated through non-traditional HCI routes Therefore it is important that the panel recognise that HCIwork will appear in diverse outlets and that work published outside mainstream Computer Science (eg in design psychology orsocial sciences literatures) can have equal value to that published within Computer Science We would expect such work to be cross-referred to other panels as appropriate while recognising that the cross-disciplinary nature of the work may also make it difficultfor other panels to assess objectively

We would like to emphasise that the interdisciplinary nature of the field means that combining approaches and synthesisingnew material from a variety of fields is an integral and important aspect of HCI research and that significant advances can beachieved in an interdisciplinary way which are holistically more significant than each individual progression within one particularfield

The UOA Descriptor refers to ldquohellipusing methods drawn principally but not exclusively from the disciplines of mathematicsscience and engineeringrdquo We would like to confirm that HCI might appropriately be drawing methods from psychology sociologydesign and other such fields as well

ldquoThe sub-panel may for example examine in detail outputs that are published in outlets with which they are unfamiliar andthose which contain interdisciplinary researchrdquo We recognize and indeed welcome the fact that the panel will call upon theappropriate expertise as necessary in order to assess the value of contributions with which it may be unfamiliar However we wouldask the panel to ensure that HCI research is in no way disadvantaged by being more intensely scrutinized than other subject areaswithin the Unit of Assessment

We confirm the panelrsquos view that no one form of outlet is more appropriate than another and in particular would want toemphasise that the value of rigorously reviewed conference material may well be of more significant impact than journal materialsgiven the more responsive nature of conferences and the fast-moving nature of the field and that many HCI researchers understandthis and take advantage of this For some conferences in HCI (eg CHI HCI Interact) acceptance rates are around15ndash25 less than many journals It is also true that there are other conferences in the field for which this is not true There are manyreasons for conference publication a key one for HCI researchers is the wide exposure to and feedback from an internationalinterdisciplinary audience which is often of particular value in this domain in improving work

It is important to recognise that case studies and exemplars as well as prototype solutions to explore problems are important inour work and these are particularly difficult to assess though we note that the panel is looking for ldquorelevance to usersrdquo ldquopractice-based researchrdquo and ldquodirect engagement with usersrdquo so we have confidence that this style of work will be accounted for

For HCI the notion of a research group is less clear-cut than for other disciplines Our lsquogroupsrsquo tend to be across disciplines andoften across Universities ndash it is these that give support and coherence to researchers and we should find a way to recognise andidentify this in the RAE return ndash perhaps by identifying collaborations with other individuals and organisations to form part of theappraisal of the connectedness and support that an individual receives

RAE response

The Research Assessment Exercise assesses the quality of UK research and is used by the four UK higher education funding bodies(Higher Education Funding Council for Wales Higher Education Funding Council for England Scottish Higher Education Funding Counciland the Department for Employment and Learning) when distributing block grant funding to universities Block grant funding is the publicmoney given to universities for research it is independent of the grants that are given for specific projects from Research Councilscharities and European Union and government departments

The main assessment for RAE 2008 will take place in a couple of years but in July this year a consultation opened on the RAE 2008draft criteria and working methods so that UK higher education institutions subject associations and other stakeholders could submittheir views

In September Russell Beale the Chair of the British HCI Group prepared the Groups response which is printed here in full As Russellnotes The group was able to put in a coherent response to the consultation exercise which would not have been possible without thesupport and contributions from many members ndash many thanks to them all for their input big or small These activities are important toensure that HCI is effectively represented at a national level and properly supported by government funding

For more information see wwwhefceacukresearch and wwwraeacuk

Russell Beale

Russell BealeOn behalf of theBCS Humanndashcomputer Interaction Special Interest Group

16 Interfaces 65 bull Winter 2005

Aspects of HCI2005

Tom kicks off HCI2005

The conference dinner at the Caledonian Hotel

Alistair Sutcliffe gives his keynote inthe Lindsay Stewart lecture theatre

Too early for inhabitants ofthe Haymarket residences

The Ceilidh

Ted Nelson keynotespeaker

Doctoral Consortium

Conference awards

Commercial Uses ofEye-tracking workshop

A bar somewhere in Edinburgh

Edinburgh Festival fireworks

With all-nightlicencing youhave to gosomewhere

17Interfaces 65 bull Winter 2005

Since returning from my first HCI conference at NapierUniversity I wanted to share my thoughts about the wholeexperience from a PhD studentrsquos perspective My mainparticipation in the conference was as a member of theDoctoral Consortium which took place with all other work-shops and tutorials on the Monday and Tuesday The Con-sortium presented a great opportunity for all membersinvolved to meet and socialise with other students of HCI aswell as offering the chance to get some feedback on our workin a friendly and welcoming environment I would like tothank Ann Blandford Paul Curzon and Shailey Minocha fororganising an informative and stimulating experience

The main conference took place on the WednesdayThursday and Friday with Mary Czerwinski of MicrosoftResearch kicking off proceedings after the initial openingceremonies The main lecture hall had a unique and modernfeel to it which provided an ideal setting for the keynote (andother) speakers Prior to the conference starting I wasparticularly looking forward to hearing the presentations ofthe keynote speakers and so attended Maryrsquos talk with muchanticipation I wasnrsquot disappointed ndash Mary touched on someof the fascinating research that is currently going on atMicrosoft including the use of large displays brain-compu-ter interfaces and some new models for manipulatingwindows

After the initial keynote on Wednesday morning I wentalong to a session on trust and emotion and followed that byattending a session on awareness Breaks between sessionsprovided a good opportunity to meet with others and discussthe work presented in each of the sessions Facilities at thevenue were also very good making it easy to check emailwhen any spare moments presented themselves

The highlight of the whole conference for me was thekeynote by Ted Nelson in the late afternoon of WednesdayThis was the first time that I have heard Ted speak and Ifound his talk to be inspiring and motivating His question-ing of the very way in which we currently interact withcomputers was intriguing and thought-provoking As withany good presentation I came away from Tedrsquos keynote witha number of different ideas thoughts and questions tocontemplate further

The conference dinner on Wednesday evening was at theCaledonian Hotel where the food and service were excellentThe night concluded by visiting a few local bars and thenheading back to the halls of residence in Haymarket All inall a very enjoyable and productive day

After a late night I was up for an early start on Thursdaymorning and headed off to the conference venue from thehalls of residence The bus journey took about 15 minutes andafter some breakfast (and numerous cups of coffee) I mademy way to the first keynote of Industry Day This keynotewas by Ashley Friedlein CEO of E-Consultancycom whogave an enlightening talk on the importance of usability ine-commerce

Following Ashleyrsquos talk (and more coffee) I went to asession on searching and particularly enjoyed one of thepresentations on digital books and how they could be

designed to fulfil the social and emotional needs that realbooks often do After this session I decided to go to TedNelsonrsquos tutorial on ZigZigreg ndash the software engine he hadintroduced the previous day Attendees of the tutorial weregiven an opportunity to test-drive a prototype of ZigZag byinstalling it onto their laptops and having a play under Tedrsquosinstruction We were also allowed to take the prototype homewith us to play around with further at a later date

At end of the day Jackie Lee-Joe from Orange gave herkeynote about the branding experience at Orange LikeAshleyrsquos keynote earlier in the day I found it interesting toconsider usability from a different perspective and wassurprised by the attention to detail and amount of effort thatgoes into branding at Orange

After Jackiersquos keynote a few of us went off to the receptionfor new British HCI members where free wine was on offeralong with informal discussions about the British HCI GroupFollowing this many of us set off for the Hub and a CeilidhThis proved to be hugely entertaining and was great fun tosee people enthusiastically taking to the dance floor to struttheir stuff Again the night was concluded by visiting a fewbars and returning to the halls of residence in the early hoursof Friday morning

Unfortunately I had to miss the events taking place onFriday as I had an early flight leaving Edinburgh at 830amHowever the early start and waiting around at the airportgave me an opportunity to reflect on my experience at theconference I think feeling more like of a member of the HCIcommunity was perhaps the main thing I took away from theconference It can often feel quite isolating completing a PhDin HCI but meeting other students of HCI as well as moreestablished researchers was helpful as I was able to discussmy work (and the work of others) with people who have acommon interest in how we interact with computers

In summary I found the conference to be a fantasticexperience I thought the conference was well organised andthere were a variety of different themes that were coveredAttending the conference has given me a fresh burst of muchneeded enthusiasm inspiration and motivation going intomy second year I would like to take this opportunity tothank the British HCI Group for funding the whole experi-ence for Doctoral Consortium students ndash itrsquos heartening toknow that the group places such high importance on newresearchers entering the field I look forward to meetingeveryone again next year

HCI2005A PhD studentrsquos reflection Chris Creed

Chris CreedSchool of Computer ScienceUniversity of BirminghamBirmingham B15 2TTcpccsbhamacuk

18 Interfaces 65 bull Winter 2005

Well computer mice at least I brought my Mac Powerbookand my two USB mice to HCI2005 in Edinburgh and showedwhat powerful little creatures mice are Attaching two USBmice to any standard computer is very telling ndash the mice fightfor the cursor because only a single input stream is registeredby the OS However with my symPut driver which workson Mac OS X and Linux each mouse is given its own inputstream and peace reigns in the mouse world

What can you do with two separate input streams Thefour degrees of freedom in spatial input can be mappedasymmetrically such that the mouse controlled by thedominant hand does all the hard work and the mousecontrolled by the non-dominant hand plays a supportingrole This type of interaction follows Yves Guiardrsquos KinematicChain model [1] and is certainly useful for tasks that arenaturally asymmetric

My research focuses on tasks that are symmetric where thetwo hands play equal roles in the interaction I have devel-oped symDraw a 2-D vector drawing program in whichshapes are drawn using the two cursors to stretch the shapeout Shapes can be steered across the screen by grabbingopposite corners and this allows the shape to be simultane-ously rotated translated and scaled similar to Kurtenbach etalrsquos two-handed stretchies technique [2] In symDraw splinecurves are drawn with one hand but local editing is per-formed symmetrically with the two hands controlling theends of a tangent to a point on the curve

Irsquove also been working withIan Bell to develop symTone asymmetric photographic manipu-lation program In symTone atone reproduction curve can bemanipulated symmetrically withtwo cursors This allows fast andeasy exploration of the domainspace in which input tones aremapped through the curvefunction to determine the outputtones of the adjusted image

Irsquom currently working on adual cursor prototype window

manager called Duo Imagine resizing and moving anapplication window by grabbing opposite corners of thewindow with two cursors and simply stretching the cursorsout until the window is in the appropriate position and is thedesired size This single fluid motion can replace the two-step process of moving the window by dragging the title barand resizing the window by dragging on an edge or cornerThis example is just one of many ways that two cursors andtwo mice can be useful in a general computing environmentNo need to call in the Pied Piper here

References[1] Yves Guiard Asymmetric division of labour in human skilled bimanual

action The kinematic chain as a model Journal of Motor Behaviourpp 486ndash517 1987

[2] Gordon Kurtenbach George Fitzmaurice Thomas Baudel and Bill BuxtonThe design of a GUI paradigm based on tablets two-hands and transpar-ency In CHIrsquo97 Proceedings 1997

Scotland overrun with micehellipHCI2005 The Fringe

Celine Latulipe

symDraw object manipulation

Spline manipulation

symTone

Duo

Celine Latulipe is a doctoral candidate in theComputer Graphics Lab at the University ofWaterloo She is studying two-handedinteraction and focuses her work on usingstandard devices two cursors and symmet-ric interaction techniques In addition to herdoctoral research Celine is the mother oftwo small children and is also very involvedin trying to recruit more young women tostudy computer science She expects todefend her thesis in 2006

19Interfaces 65 bull Winter 2005

Mathematics is boring Like many people at primary school Ireally sucked at mathematics and maths seemed to suck meArithmetic and sums didnrsquot interest me and I wasnrsquot verygood at them It was only when I was doing GCSEs that Ibegan to enjoy it Numbers disappeared to be replaced withletters and I even enjoyed the ideas and principles behindthe numbers

Now Irsquove come full-circle Irsquove left school been to univer-sity and started developing a new calculator

My calculator started life as my university Masters projectto design a calculator that didnrsquot require learning or teachingMaybe I was ambitious but I wanted to build a calculatorthat was as intuitive to use as paper is Magic paper that isThe calculator I built behaves as much like paper as possiblebut with magic added it recognises your handwriting as youwrite and you can write naturally using ordinary mathemati-cal notation So it really works like paper then the magichappens when this writing is morphed into neat typesetequations which while remaining editable as anything elseare filled in with the correct answers Overall this allowsusers not to worry about either the calculatorrsquos ability or theirown They just use it like a piece of paper and can correct itwhen it goes wrong

What I didnrsquot expect from this idea was how excitingpeople would find it people actually enjoy writing sums andseeing them magically transformed before their eyes As aprofessor of mathematics said hersquod seen plenty of people cryover sums before but hersquod never seen people laugh andsmile

The calculator makes more sense when you see it workinginteractively for this brief article yoursquoll have to make dowith a series of static screen shots

The screen shots of course only show the screen not howyou interact with it Nor do static screen shots give any senseof the experience or the unique feel of using it

We use a tablet or a touch screen so it is very easy In factitrsquos a bit like the fancy user interface in Minority Report whenJohn Anderton (played by Tom Cruise) plays around on thebig glass screen

ldquoIrsquove never seen anything thatrsquos brought a smile to my facewhile doing addition but this has For that reason alone Iwant onerdquo ndash An artist

The initial responses I got and more formal HCI evalua-

tion confirmed it worked surprisingly well Users reallyenjoyed using it and actually got more accurate results whenusing it than with the ordinary commercial handheld calcula-tors they were familiar with

Earlier this year we demonstrated an improved version ofthe calculator at the Royal Society Summer Science Exhibitionto over 4000 people We managed to get formal feedbackfrom 436 people Over 90 enjoyed using it ndash rating it topfrom the five choices we gave them

Its surprising ease of use and fun has ndash we think ndashopened up entirely new ways of interacting with mathemat-ics It would have been an eye opener for me at school andmany of our subjects particularly those still doing GCSEthemselves have expressed the same thought The calculatorallows users to play with mathematics to try things out andto learn and see the underlying process One high schoolteacher said ldquoI like the way it sets everything out clearly youcan see how it got the answerrdquo

Hopefully all this will fit into the HCI PhD I am nowdoing We hope the calculator will have great opportunitiesfor use in learning and teaching and also in everyday calcula-tion tasks And hopefully the principles and ideas behind itcan be extended to other applications

ReferencesThimbleby W Thimbleby H (2005) A novel gesture-based calculator and its

design principles In HCI2005 Proceedings Volume 2

For more information please visit httpcsswanseaacukcalculatorsYou can also download the calculator from there It is written in Javaand should run on almost any computer but note that it works bestwith tablets touchscreens or interactive whiteboards rather thanmice

HCI2005 The FringeWeapons of Maths Construction Will Thimbleby

1 Write anywhere2 Changes automatically

recognised and solved3 Grab and move parts of a

sum4 The new sum rearranged

and solved

Will Thimblebywillthimblebynet

I am a PhD student at Swansea Univer-sity researching generative principles foruser interfaces I work there with HaroldThimbleby And yes that is my Dad I ama second generation HCIer so I guess hehas had some influence I dont think Iever consciously decided to enter HCIBut I love creating and making thingsbetter and HCI today is one of the mostwide reaching best ways to do that

20 Interfaces 65 bull Winter 2005

Frank It is very reassuring to know that there is a movementto consider lsquoComputers and the Older Generationrsquo

There was a very good and extensive presentation byProfessor Alan Newell stressing the need for designers toproduce computers with the older user in mind

There was an interactive lsquoDesign Workshoprsquo in which allparticipated followed by an assessment and investigation ofthe resulting designs presented with ease of use and suitabil-ity being paramount being for the use of all groups This wasquite enlightening and highlighted the pressure on lsquoDesignrsquoto cover all aspects of the product

Anna The keynote by Alan Newell examined the differentways we have of thinking about design for older people hecompared the lsquoinclusive designrsquo approach which sees designbeing extended to include groups like older and disabledpeople and an alternative approach which starts from aconsideration of these groups Designing with older ordisabled people in mind he argued produces technologyuseful for everyone ndash and often produces radical new solu-tions that would not otherwise occur for example the cassettetape recorder which was initially produced in England fortalking-books for the blind (Newell and Gregor 1997)

This was followed by a design workshop in which fivegroups separately designed paper prototypes of accessiblenavigation aids two groups were enhanced by the inclusionof older volunteers who took an active part in the designdiscussions When the designs were complete they werepublicly evaluated with Alan Newell acting as an evaluator

The designs were all interesting and carefully consideredand the evaluations were illuminating (and often veryfunny)

HCI and the Older Population workshop (two views)HCI2005

The ageing population and a recognition of the utility oftechnology means there is an increasing interest indesigning with older people in mind whether thisinvolves designing for all or producing specific items oftechnology to support older people The HCI and theOlder Population workshop at HCI2005 was intended toprovide a forum for those working in the area and toencourage others to consider this user group This wasthe latest of a series of such workshops at BCS HCIstarting in 2002 (Brewster and Zajicek 2002)

A standard element in our workshops is a talk fromand the attendance of members of the Dundee UserPanel a group of older volunteers While we can discussdesign issues ad nauseam the most effective way ofcommunicating the barriers that older adults encounterto technology use is to hear it from the users themselves

This report on the workshop was written by AnnaDickinson (University of Dundee) who co-organised theworkshop and Francis Allen one of the members of theUser Panel

21Interfaces 65 bull Winter 2005

Frank After lunch two representatives of the older genera-tion gave an individual talk on how computers appeared tothem again stressing design inclusion

The resulting discussion concentrated again on thelsquodesignrsquo aspects and the awareness to allow for the needs ofthe older generation as forecasts emphasise a greater increasein the older group

A generalisation of the one day workshop was that it didclearly stress the need for design application to the oldergroup but there was little to report on action as to what is tobe implemented

Anna The talks by Isobel Lindsay and Wilf Lakie were reallyeffective in underlining the frustration that novice users havewith complicated computer systems Part of Wilfrsquos talkinvolved reading out the following

Computers are still a mystery to me as myindustrial experience was wholly mechanicalengineering with only elementary electrics I dofind the computer to be a frustrating and confus-ing tool as there are always two three or moreways of achieving a function this I find to besuperfluoushellip Having just upgraded to a newunit with the XP operating program I understandthat XP refers to lsquoexperiencersquo my personal view isthat the program should be named the Exagger-ated Programme Personally it means I have tolearn a whole new set of rules in order to obtaineven the most basic function and there exists awhole conglomeration of new operating tools andmenus that mean nothing to me

The (too short) discussion which followed focused onsome of the questions that this area consistently brings upwhat are the characteristics of lsquoolder peoplersquo Is designing forthis group different from designing for the population ingeneral What can inclusive design do for us

Frankrsquos conclusions Designers have a great difficulty inproducing something for a group of people who had alifetime of contact only with mechanical objects I onlyexperienced electricity in electric motors lighting andtorches Note There was no electric light in the house until Iwas aged about six No telephone not even a radio The firstradio in the house was a lsquoOne valversquo that I built from a designsheet with parts supplied by an enthusiast (I was then agedseventeeneighteen)

I would like design people to stop designing units moresuitable for their own use and to design a unit more suitablefor general use by all classes of computer ability

What I have in mind is a unit that has all the bells andwhistles of the latest application covering all the latestinnovations that the design people can produce BUT thesame unit has the ability to be used by all computer users Tome this could be achieved by what is in common use in thegames field that is a keypad would select the LEVEL atwhich the unit would operate If this was available then

Anna Dickinson amp Francis Allen

anyone could use the unit at the level selected by themselvesand would be able to progress to higher levels in the sameway as they do in games by practice and increased abilityThe technology appears to be there so why not use it

Annarsquos conclusions One issue that consistently resurfaces isthe difficulty of communicating effectively with older usersabout computers and the potential for design changes Whilethose researchers who attended the workshop seemed tolearn a great deal from the presentations given by membersof the User Panel and from their involvement in the designexercises (and at Dundee we have been learning from themsince the beginning of the UTOPIA project in 2001) there wasan important and unforeseen effect on those members of theUser Panel who contributed Attendance at the workshopand especially involvement in the design exercises demon-strated for them some of the difficulties and challenges facingdesigners The result has been that instead of asking ldquoWhycanrsquot you make computers that workrdquo the questions becomeldquoHave you thought of trying thisrdquo Such sophisticatedinvolvement from our target users is a very positive step forall of usS Brewster and M Zajicek (2002) A New Research Agenda for Older Adults

Workshop BCS-HCI London UKA F Newell and P Gregor (1997) Human computer interfaces for people with

disabilities Handbook of Human Computer Interaction (1997) pp813ndash824

Call for Papers

IWSAWC 2006

6th International Workshop onSmart Appliances and Wearable Computing

In conjunction with ICDCS 2006

July 4 2006 Lisboa Portugal

Submission deadline January 15 2006

httpubicomplancsacukworkshopsiwsawc2006

Call for Papers

1st International Workshop on Physicality

6ndash7 February 2006 Lancaster UK

This multidisciplinary workshop will bring together researcherswho are interested in the way that physicality of digitalartefacts influences their use or in the way that digitalityinforms our understanding of the physical Through invitedtalks short research presentations and group discussion wewill discuss views on the fundamental nature of physicality andhow this relates to design in areas such as ubiquitous andtangible computing virtual reality and digital arts

submission deadline for position papers 10 January 2006

httpwwwphysicalityorg

22 Interfaces 65 bull Winter 2005

Toilet Trauma

Oh but whatrsquos a girl to do whenshe arrives at the university hallsof residence at 11pm to findtherersquos no toilet paper and thelsquo24hrrsquo Student Volunteers areslightly off-pace and annoyed atbeing disturbed

Without going into too finer detailI soon discovered that Irsquod notbrought any tissues either Ac-cording to the commandments leftin each room (eg ldquothou shalt notpark in residentsrsquo parking spacesrdquoand ldquothou shalt empty the bin andstrip the linen before leaving thyguest room on Fridayrdquo) eachroom has one supply of toilet rolland after that has been thor-oughly consumed ldquoreplacementswill need to be supplied byguestsrdquo

Well with a little ingenuity Ipulled through fortunately Ibrought enough knickers that Idonrsquot need to wear todayrsquos againuntil Friday And happily when Iregistered this morning my(rather trendy) delegate bagcontained enough scrap paperthat I should be able to managetill the end of the week withoutgiving in and supplying my own

toilet roll Hah

The Purple Pixiexx

Bathroom Bother

On the other hand I appear tohave been supplied with compli-mentary bottles of shampooconditioner and shower gel allnicely laid out on my loan-towelsndash like some fancy joint To behonest Irsquod rather have a comfybed without the plastic tartanmattress (whatrsquos that about)and a bedside light thank youvery much

Being a girl I brought my ownshampoo anyway

This morning though clutching

said shampoo I opted to bravethe slightly mouldy shower (AuntyMildew wouldrsquove been proudGrsquorest her soul) In the nobletradition of the Dastardly DandyDan (PP 2004) I turned on theshower and was flung across theroom by the force (small lsquofrsquo)

Water hellip water hellip everywhere

Still enough about the facilities hellipwell therersquos never enough aboutthe facilitieshellipbut wersquoll leave them

alone for now hellip

LoveThe Purple Pixiex

The Blue Genie

Irsquove just been speaking to my palthe Blue Genie He actually got toEdinburgh early on Sunday butspent the majority of the after-noon confined to his room(shudder) awaiting the arrivalof the Emergency Joiner It seemsthe lock on his door was brokenso he couldnrsquot actually lock hisdoor

So he didnrsquot have much choicebut to hang around until theEmergency Joiner turned uptwiddled his tools tutted a fewtimes and fixed the lock Appar-ently his thingummy was tooshort for the whatsit

At least he has a lock Thatrsquos all I

have to say on the matter

ThePPxx

The Shower Persona

Good morning Irsquom your showerlooking forward to freshening up

No thatrsquos not me thatrsquos the fanDidnrsquot switch it on Well getdressed get out and switch it onthen Building regulations aboutunventilated toilets Never heardof them

This morning Irsquove a really cleancubi hellip WAHAY HERE WE GOWATER WATER WATER I LUVVITSEE ME GO EVEN DANrsquoS NOTSEEN THIS KIND OF PRESSURESINCE THAT AGGRESSIVE QUES-TIONING AT SUNDERLAND BLOWTHAT SHOWER CURTAIN AWAYONTO THE FLOOR THANK THEDAY THEY POINTED ME STRAIGHTOUT THE CUBICLE DOOR ANDTHEN FITTED A CURTAIN IN-STEAD OF DOORS YO JUST SEEHOW FAST THE FLOOR FILLS UP IGO ALL THE WAY TO ELEV hellip ohspoilsport

Ok so a dribble shower then Yessir certainly sir Thank you sirsee you tomorrow sir

I just hope the next one puts theirtowel on the rail so that I can give

it a good blast hellip

Shower 72

How to survive conferenceweek in student halls

1 Sleep when you can if youcanrsquot sleep on your plastic mat-tress which creaks every timeyou move find a quiet cornerduring tea breaks or just slip intothe back row of an especially dullpresentation

2 Take your own pillow you canuse it to (a) bolster the suppliedpillow (b) replace the suppliedpillow (c) get comfortable when

Edited Lowlights from the Seedy Underbelly of HCI2005

The Purple Press

23Interfaces 65 bull Winter 2005

napping during the day (see Tip1)

3 Slip the supplied towel betweenthe plastic mattress and sheet to(a) provide some kind of padding(b) reduce the level of creaking(c) avoid waking up in a pool ofyour own sweat

4 Or alternatively sleep on topof the duvet and use your coat asa cover

5 Ignore all of the above andbook into the Travel Inn acrossthe road That way you can ignoreTips 1ndash4 yoursquoll get taps thatyou can actually turn off showersthat donrsquot flood the bathroomtowel rails that break your fallwhen you slip in River Napier (iebathroom floor) and donrsquot contrib-ute to it and door locks that canresist more than your novicepickpocketing-with-a-paper-clip

skills

e-bsorbed

A bus commute to the conferenceeach morning is a drag unless you

can find something more enjoy-able to do at the same time

Entertaining myself by flickingthrough the proceedings yester-day a paper about tools forleasure reading caught my eye Itwas fascinating ndash talking aboutthings like the importance ofmobility for books and e-booksthe social life of print books andthe emotional attachment peoplehave to them

Just after Irsquod read the bit aboutprint books often becominginvisible with the userrsquos attentionbeing completely taken by thecontent of the reading experienceI looked up hellip and realised Irsquodmissed my stop

Napier was long behind us hellipwhich is really neat an interac-tive research paper that gives youthe actual experience itrsquos discuss-ing Is there a name for thisphenomena and does anyonehave other examples hellip or do

these things only happen to me

PC

Conference Fringe

It seems to me that the less effortthat goes into organising some-thing the more fun it is

This is not to rubbish the work ofmy pal the Blue Genie who ranthe Fringe What I mean is thatthere was no review processinvolved in selecting the partici-pants in the Fringe

Basically if you had an idea or aninteractive experience you wantedto demonstrate to the rest of theconference you could just set upyour laptop and away you went

I was really rather impressed withthe exhibits Clearly so were theother delegates that stuck aroundto see because the presenterswere talking constantly to peopleuntil it was all wrapped up atabout 7pm

If you didnrsquot stick around to seethe Fringe shame on you

The exhibits included theThimbleby Tworsquos funky calculatorCanadian Chickrsquos two-handedmouse(smice) and a means ofgathering data on how peoplelsquoskinrsquo their applications and tools

Disclaimer

The views expressed in The PurplePress are not those of the authors oranyone else and are not to be re-peated in front of anyone who couldtake offence although of course noone can take offence because thecharacters described in The PurplePress could not possibly exist in realor virtual life or death Does thatcover everything

Architectural ungreatness

Whoever dreamt up the design ofthe Lindsay Stewart LectureTheatre Whatrsquos the first rule ofauditorium design Donrsquot light thespeaker from behind So whatdoes LSLT do It has a bloodygreat window right behind wherethe speaker stands

A feeble attempt has been madeat some point to block the lightwith blinds that generate a head-ache-inducing moire effect forthose in the audience an overalleffect demonstrated by Mary Cduring her otherwise excellent

keynote presentation

So the question is should we doaway with the whole peer reviewprocess for HCI2006 in LondonAfterall itrsquos tedious and time-consuming for all involved Whynot instead just have anyonewho fancies coming to the confer-ence turn up with their laptop todemo their projects

I think it could work hellip

Purple Pixie

24 Interfaces 65 bull Winter 2005

Welcome to Interfaces Reviews Thanks to Sandra Cairncross for doing a great job as the last editor I have now been given the batonand perhaps unfortunately for you this means you get three reviews by me in this issue This is a short-term measure and will soon beremedied I have a willing cohort of reviewers and some great books to discover Interfaces Reviews will feature a themed set of books ineach edition In the coming year the reviewers will be bringing you their views on books on novel interfaces information architecture andgames as well as some lsquoheavy stuffrsquo I will also be getting the latest news on up and coming HCI books so if you are publishing writing orhave seen a great book let me know These are my contact details

John KnightDirector of User-LabBirmingham Institute of Art and DesignGosta GreenB4 7DX0121 331 7868JohnKnightuceacuk

The three reviews in this edition cover my interests in art design and technology Tangential to HCI perhaps but it is interesting how each ofthese subjects tackles the humanndashcomputer interface in terms of aesthetics utility and ethics

John KnightJohnknightuceacuk

This book comes from the same stableas Patrick Jordanrsquos Pleasurable ProductsOther publications in the series includeJordanrsquos Introduction to Usability andHuman Factors in Product Design withWilliam Green With this pedigree thisnew volume is unlikely to disappointand it doesnrsquot It looks and feelstrustworthy and complete

The book has three parts The firstdescribes the practice of HumanFactors The second offers a compen-dium of methods The last part looks atprofessional issues and applications Itis clearly aimed at practitioners andcould be a single point of referenceIndeed the introduction suggests thatits writing came from the lack of sucha work It is aimed at the designdisciplines and will have relevance toeveryone from architects to softwareengineers For the more lsquodesignerlyrsquo itmay be a bit dry and there are fewillustrations However designers ofany flavour would be well advised toread it

The book begins by looking at thebarriers to the take up of technologyand the problems with designingproducts and user interfaces HumanFactors is proposed as a remedy to

these problems and a way of improv-ing the user experience The focus ispretty much on traditional ergonomicconcerns These include comfortperformance reliability and physi-ological and cognitive fit Applicationscentre on systems and especially thosepertaining to activity and work

Readers are taken through thehistory of human factors design andthis is contextualised by a processcycle that dovetails with businessneeds and the product lifecycleIndeed despite looking academic thecontent is firmly aimed at business andmaking products more useful andusable Given the ergonomics focus itis understandable that the first sectiontackles human abilities memory andphysiology and the influence of theexternal environment Motivation andproblem solving are also consideredand are firmly rooted in a cognitiveperspective

Given the practitioner focus it isunusual (but refreshing) to get somedeeper stuff Thus Nemeth slips inMontaigne and the nature of sensualexperience This is done in an accessi-ble and businesslike manner ChapterFour looks at products and innovationThis chapter provides an overview ofprocess that integrates ideation and theproduct lifecycle within a typical user-centred design framework Again thebook usefully links to business needsand widens the focus of Human

Factors to encompass new productdevelopment

Chapter Five takes an overview ofthe discipline and maps out its appli-cation in industry The first sectionspave the way for the main contentFocusing on methods this part willprobably be of most interest to practi-tioners In just under two hundredpages Nemeth covers 36 methodsThese are organised under six sectionsThe first concerns analytical methodsNext design guidance is dealt withEvaluation methods are then de-scribed followed by a useful chapteron surveys interviews and question-naires The final chapters concernusability assessment and controlledstudies

Each method is described in termsof what it does The necessary prepara-tion work is outlined including thematerials equipment and environmentthat are needed In addition easy tofollow procedures and methods foranalysing results are provided Shortexamples are given and the methodsare also usefully cross-referenced Thefinal section of the book considers thebusiness side of human factorsBeginning with the cost benefitsuseful organisational issues are alsoexamined Finally Nemeth looks atcommunications and the book con-cludes with case studies from a widerange of projects

This is a useful practitionerrsquos bookit is clearly grounded in industry

Interfaces Reviews

Human Factors Methods for DesignMaking Systems Human-CentredChristopher P NemethCRC Press 2004396 pages hardback illustrated bampwISBN 0-4152-9798-2CRC Price $9995 (about pound5700)

25Interfaces 65 bull Winter 2005

This book offers an insight into a newand dynamic community of softwareartists The book comes from theRead_Me festival that took place inAarhus last year The festival had twosections a conference and interactiveexhibition lsquocamprsquo As well as a bookthe organisers have an accompanyingwebsite at Runmeorg The site curatesthe artworks online while Read_Meoffers theoretical and practical dia-logue offline

From neither the art nor strictlyinteractive arts community Runmehas come together through informalgroups and networks Indeed theyhave stronger links to the hackercommunity than to the establishmentof Ars Electronica This means they areoften critical of the elitism of thegallery and museum culture(Andersen and Pold p 14) They arepragmatic practitioner based and(thankfully) leave the more esotericquestions about AI and consciousnessto the art establishment

Many of the twenty articles tacklesoftware formalism vs softwareculturism This debate central to thecommunity concerns whether inter-vention should focus on the material(software) or culture Intervention isan appropriate term as most contribu-tors see their work in explicitlypolitical terms Formalism concen-trates on artistic uses of code Software

culturalism on the other hand reflectsthe world of software and critiquestools such as Google and WindowsHere political intervention concernsreflecting the hidden values andqualities of the technology A thirdstrand bridges both and concernsperformativity and there is a healthydiversity of thought and actionbetween the two poles

The best theoretical papers are byArns Cox et al Johannson andLillemose Inke Arnsrsquo article comparessoftware art to generative art Thelatter is defined by Galanter as rsquoany arthellip where the artist uses a system hellipwhich is set into motion with somedegree of autonomy contributing to orresulting in a completed work of artrsquo(p 178) Troels Degn Johansson looksat the crisis of art as a parallel to one insoftware art Like most contributors heis critical of the interactive arts estab-lishment and Margot Lovejoy Indeedhe condemns her focus on art whichlsquois only marginally interested inexperiments at the level of programcodersquo hellip and is only interested in lsquowhatis tactile audible and visiblersquo (p 155)

Jacob Lillemose contemplatesFlorian Cramerrsquos distinction betweentwo kinds of software art Firstly thelsquoliterary and mathematical aesthetics offormal qualities of programming andgenerative codersquo hellip and secondly thelsquoconceptual and discursive involve-ment with software culturersquo (p 154)He argues that software art lsquois oftentreated as a digitally updated versionof the conceptual art that emerged inthe mid 60srsquo (p 138) rather than aqualitatively new discipline

Certain kinds of technology crop upin a number of chapters The predict-ably unpredictable functionality ofGoogle and Open Source are clearfavourites as opposed to the logicaland the corporate There are also anumber of artists that are referencedregularly These include John Cageand Sol Le Witt both for theirperformativity and immaterialism

As well as works being on show atRunmeorg the book also summarisesthirty two software art projects Theworks include Douwe OsingarsquoslsquoGoogle Talkrsquo (p 392) that generates

poetry from an initial keyword PeterLuiningrsquos (p 354) lsquoWindowrsquo is literallythat a transparent window thatcaricatures the graphical user interfaceversion because you can see through itIn similar ways many of the lsquosoftwareculturersquo works are witty and selfreferential including a thank you toJakob Nielsen

From the more formalist wingBoris Kopeinigrsquos TMP (p 370) is aseemingly random array of numbersthat fill the screen and change throughsome hidden functionality There arealso some good works that bridge thevideo and computer arts such as AmyAlexanderrsquos lsquoExtreme Whitespacersquo (p362) Performativity is also addressedwith live coding where laptops areused in live performances (Cox et al p170)

This book is testament to a new anddynamic community that has a uniquetake on art and software It will beinteresting to see how the communitymatures and begins to influencesoftware culture and art On the downside there is sometimes little concernfor the audience reception of the workOccasionally it seems as though thecommunity is the audience and thepractitioners are happy with this Thissituation however is untenable if theirinterventions are to a have widerimpact on art software and society

Edited by John Knight

practice with an eye on currentresearch and pertinent philosophicalgroundwork At nearly four hundredpages it is comprehensive without anypadding The core of the book is itsunderstandable descriptions ofmethods These provide valuableprofessional guidance and makeHuman Factors Methods for DesignMaking Systems Human-Centred aninvaluable reference work

Read_Me Software Art and CulturesOlga Goriunova and Alexei Shulgin[eds]Digital Aesthetics Research CentreUniversity of Aarhus 2004397 pages paperback illustrated bampwISBN 8-7988-4404-0University of Aarhus price pound2200

This is a flawless book that will beprovocative to anyone interested intechnology design and society Thebook starts by asking the questionwhat is a network The answer iscommonsense networks compriselsquonodes ties and flowsrsquo (p 26) Theauthor then brings together a numberof politicaltheoretical strands includ-ing globalisation post-Fordism theinformation society post-industrialismand post-modernism These he arguesare the precursors of the networksociety but the present is more than

The Network Society (Key Concepts)Darin BarneyPolity Press 2004198 pages paperback bampwISBN 0-7456-2669-6Polity Press price pound1499

26 Interfaces 65 bull Winter 2005

the sum of the past Drawing on thework of Manuel Castells in The Rise ofThe Network Society Barney points tothe unique qualities of the age (pp 25ndash34)

In Castellsrsquos formulationldquothe network society hellip ismade up of networks ofproduction power andexperience which con-struct a culture ofvirtuality in the globalflows that transcend timeand spacerdquo (Castells 1998370)

Well indeed and Castells loomslarge in the book and especially hisassertion that society is increasinglylsquoinformationalrsquo (p 28) and lsquoglobalisedrsquo(p 28) This means that power andconflict emanate from access to thenetwork (p 30) and creates a tensionbetween lsquoplacelessnessrsquo (p 31) andpeoplersquos need for lsquorootednessrsquo Lastlyhuman activity is expanded acrossborders and time zones in the networksociety These are all useful pointers towhere things are going and what wecould be designing

The first section looks at networktechnology Here Barney departs fromCastells and critiques instrumentalistsubstantivist and social constructivisttheories of technology and offers alsquocomposite viewrsquo (p 42) This approachsees technology as neither entirelydeterministic nor neutral but insteadmutable in the hands of humanagency

Barney considers the essence ofnetwork technology and notes how itembeds lsquoinstrumental rationalityrsquowithin seemingly neutral tools He alsopoints out some of the positive aspectsof networks in facilitating two-waycommunication localisation and lsquothereconstitution of local identity inter-ests and powerrsquo (p 47) In addition asopen systems networks provide anarena for contesting values andopportunities unavailable in the past

Network technology is alsocontextualised with issues in designsituation and use The author looks toAndrew Feenberg Langdon Winner(p 49) and Lawrence Lessig (p 51)These thinkers make similar points toHarvey Molotch and in essence theysuggest that design fixes value andaffordances for its users Converselyvalue and affordances are not solely

within the province of the designerDesign is constrained and influencedby external agencies These influencesare wide and encompass everythingfrom the law to methods of produc-tion Winner offers a well knownexample of how design can fix apolitical value through creatingconstraints and affordances for users

New Yorkrsquos Long Island highwayoverpasses were lsquodeliberately designedby Robert Moses so as to be too low toallow passage beneath them by publicbuses This design decision was also apolitical decision and the technicalarrangement it put in place was also apolitical arrangement hellip low over-passes effectively denied poor peopleand racial minorities hellip access to thepublic park and beachesrsquo (p 50)

The character of network technol-ogy is then described in terms oflsquotimendashspace compressionrsquo (p 61) andlsquodeterritorialisationrsquo (p 62) In effectthis means increasingly scattered andinterlinked methods of communica-tion production and consumptionacross time and distance Emblematicof the network society is the Internetand the author notes that lsquonever hasthere been a mass communicationsystem that seems so little contained orconstrained by territorial expansersquo (p62) Finally decentralisation andcontrol as well as interactivity andcustomisation are considered asunique features of the technology

The interpretative focus of thechapter is perhaps the bookrsquos onlyweakness By giving more weight tothe influence of digital networks onconsumption Barney could havebrought the issue much more alive Forexample in the rise of AmazoneBaytrade text messaging and even cheapair travel the matrix of human andtechnological networks is tangiblypresent

The next section concerns thenetwork economy This takes ineverything from enterprise and workto the changing nature of propertyThe history begins with the formula-tion of an information economy in the1960s and the liberalisation of thetelecommunications sector in the UKand US This materialist approach isrewarding Barney shows how politi-cal economic and technologicalexpediency has produced fundamentalchange for better and worse

The last two chapters concernpolitics and identity Both are influ-enced by a collapse of legitimacy of theold increasing fragmentation and newnetworks This is brought into thecontext of the rise of globalisation andthe changing role of enterprise and thestate The lsquostatersquos apparent crisis ofsovereigntyrsquo (p 114) is the authorargues a result of deterritorialisationalthough he surveys alternativeinterpretations of the geo-politicalmap

The network society is both spurand brake on political involvementand the author is ambivalent whetherthe changes it brings about are good orbad He notes the rise of new(transnational) opposition movementsat the same time as the hegemony ofthe old (national) media Thesedevelopments are contained within alsquonew politicsrsquo that is highly networkedand symbolic The author also suggeststhat identity is an increasingly impor-tant question in the face of thedelegitimising of organisations Thechapter begins with a quote fromCastells (p 145)

ldquoIn a world of global flowsof wealth power andimages the search foridentity collective orindividual ascribed orconstructed becomes thefundamental source ofsocial meaning hellip Identityis becoming the main andsometimes the only sourceof meaning in a historicalperiod characterized bywidespread destructuringof organisations helliprdquo(Castells 19963)

Drawing on the work of SherryTurkle the mutability of identity isdiscussed and the chapter concludesby looking at community AvoidingCastellsrsquos positive reading of thesituation the author is more concernedabout whether the network society isreal or is just a useful focus for under-standing the world we live in (p 181)We might broaden that focus to thinkabout how the network society influ-ences the way we design and theproducts and services we help tocreate

John KnightJohnknightuceacuk

27Interfaces 40 bull Autumn1999C

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riti

sh H

CI

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17)

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05 P

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-hci

org

uk

Interfaces is published quarterly by the British HCI Group copy 2005 The British HCI Group (unless indicated otherwise) The opinions expressed represent thepersonal views of the authors and are not the official views of their companies nor of the British HCI Group unless specifically stated

Quarter page pound135Half page pound240Full page pound44520 supplement for cover or

inside cover pages

Discounts given to corporate memberseducational institutions and charities

Special rates for job advertisementsLoose inserts pound175 + weight allowance if over

10g

ADVERTISING RATES ndash to advertise contact the editorJob advertising also accepted for UsabilityNewscom at thesame rates as for quarter-page ad in Interfaces Book bothfor a 20 discount Contact Andy Dearden CommunicationsChair British HCI Group0114 225 2916 oramdeardenshuacuk for further details

The British HCI Group is served by Sub-groups comprising representatives from a broad range of academic and industrial centres of HCIinterest The Sub-groups are committed to promoting the education and practice of HCI and to supporting HCI people in industry and academiaFor contact details of the persons in each Sub-group please select from the following

Officers and Sub-groups

CHAIRS AND OFFICERS GROUPChair Russell BealeVice Chair Catriona CampbellEx-Chair Gilbert CocktonTreasurer Ian BenestSecretary Linda LittleCommunications Sub-group ChairAndy DeardenEducation amp Practice Sub-group ChairWilliam WongEvents Sub-group Chair Peter Wild

Anxo Cejeiro RoibasMembership Sub-group ChairAdrian WilliamsonChair of Student RepresentativesCatherine Kenny

Communications Sub-groupChair Andy Dearden

Interfaces magazine editor Laura Cowen

PR amp Marketing Nico McDonaldCatriona Campbell Nick Bryan-KinnsAmir Naghsh (webmaster)

UsabilityNewsProject Director Dave ClarkeEditor Ann Light

Website listserv and online servicesJesmond Allen Gerred Blyth

Research Sub-groupChair Dianne Murray

Alan Dix Dale Richards

Events Sub-groupChair Peter Wild

Conference Planning Fintan Culwin

European ConferenceLiaison amp Planning vacant

HCI2005 Chair Tom McEwan

HCI2004 Chair Janet Finlay

Meetings Officers Colin VentersAnxo Cereijo Roibaacutes

Fausto J Sainz Salces (SR)

Education amp Practice Sub-groupChair William Wong

HCI Accreditation Scheme Jonathan Earthy

Alan Dix Barbara McManus

Membership Sub-groupChair Adrian Williamson

IndiaChina Liaison Andy Smith

Organisational Liaison Dave England

SIGHCHI and IFIP Liaison Gilbert Cockton

BCS Liaison Barbara McManus

Regional Liaison Daniel Cunliffe

British HCI Group committee members (alphabetical listing)

Jesmond Allen bull tel 01179 020301 bull mob 09731 731757 bull jesmondjesmondocouk

Russell Beale bull University of Birmingham bull tel 0121 414 3729 bull fax 0121 414 4281 bull RBealecsbhamacuk

Ian Benest bull University of York bull tel 01904 432736 bull fax 01904 432767 bull ianbenestcsyorkacuk

Gerred Blyth bull Amberlight Ltd bull tel 0870 7399900 bull gerredamber-lightcouk

Nick Bradley bull University of Strathclyde bull tel 0141 548 3524 bull fax 0141 552 5330NickBradleycisstrathacuk

Nick Bryan-Kinns bull Queen Mary University bull tel 020 7882 7845 bull nickbkdcsqmulacuk

Sandra Cairncross bull Napier University bull tel 0131 455 2724 bull SCairncrossnapieracuk

Catriona Campbell bull The Usability Company bull tel 0207 843 6702 bull fax 0207 843 6701catrionatheusabilitycompanycom

Dave Clarke bull Visualize Software Ltd bull tel 07710 481863 bull fax 01543 270409 bull davevisualizeukcom

Gilbert Cockton bull University of Sunderland bull tel 0191 515 3394 bull fax 0191 515 2781GilbertCocktonsunderlandacuk

Laura Cowen bull IBM Hursley bull laurajcowenyahoocouk

Fintan Culwin bull South Bank University bull tel 020 7815 7434 bull fax 020 7815 7499 bull fintansbuacuk

Daniel Cunliffe bull University of Glamorgan bull tel 01443 483694 bull fax 01443 482715 bull djcunlifglamacuk

Andy Dearden bull Sheffield Hallam University bull tel 0114 225 2916 bull fax 0114 225 3161amdeardenshuacuk

Alan Dix bull Lancaster University bull tel 07887 743446 bull fax 01524 510492 bull alanhcibookcom

Jonathan Earthy bull Lloydrsquos Register bull tel 020 7423 1422 bull fax 020 7423 2304 bull jonathanearthylrorg

Dave England bull Liverpool John Moores University bull tel 0151 231 2271 bull fax 0151 207 4594denglandlivjmacuk

Janet Finlay bull Leeds Metropolitan University bull tel 0113 283 2600 (ext 5158) bull fax 0113 283 3182JFinlaylmuacuk

Martha Hause bull mlhausedslpipexcom

Catherine Kenny bull Northumbria University bull tel 0191 243 7244 bull fax 0191 227 4713 bull ckennyunnacuk

Ann Light bull tel 07947 072300 bull fax 020 8241 5677 bull annlcogssusxacuk

Linda Little bull Northumbria University bull tel 0191 243 7250 bull fax 0191 227 4713 bull llittleunnacuk

Nico McDonald bull Design Agenda bull tel 07973 377897 bull fax 07976 650257 bull nicodesign-agendaorguk

Tom McEwan bull Napier University bull tel 0131 455 2793 bull fax 0131 455 2727 bull tmcewannapieracuk

Barbara McManus bull University of Central Lancashire bull tel 01772 893288 bull fax 01772 892913bmcmanusuclanacuk

Dianne Murray bull tel 0208 943 3784 bull fax 0208 943 3377 bull diannesoicityacuk

Amir M Naghsh bull Sheffield Hallam University bull tel 0114 225 3195 bull ANaghshshuacuk

Dale Richards bull QinetiQ Ltd FST bull tel 01252 393896 bull fax 01252 392720 bull drichardsqinetiqcom

Anxo Cejeiro Roibaacutes bull University of Brighton bull tel 01273 642458 bull fax 01273 642405acroibasbtonacuk

Fausto J Sainz Salces bull Liverpool John Moores University bull tel 0151 231 2082 bull fax 0151207 4594cmsfsainlivjmacuk

Andy Smith bull Thames Valley University bull tel 01753 697565 bull fax 01753 697750 bull andysmithtvuacuk

Colin Venters bull University of Manchester bull tel 0161 275 1384 bull cventersncessacuk

Robert Ward bull rdwardhudacuk

Peter Wild bull University of Bath bull tel 07779 330 554 bull fax 01225 386131 bull peterjwildgmailcom

Adrian Williamson bull Graham Technology plc bull tel 0141 533 4000 bull AdrianWilliamsongtnetcom

William Wong bull Middlesex University bull tel 0208 411 5000 bull fax 0208 411 5215 bull wwongmdxacuk

KEYBold entries indicate members of the Chairs and Officers GroupSR student representative

Editor Interacting with ComputersDianne Murray

Interfaces magazineEditor Laura CowenBooks Editor Sandra CairncrossMyPhd Editor Martha HauseProfile Editor Alan DixProduction Editor Fiona Dix

Relevant URLsBritish HCI Group wwwbcs-hciorgukUsabilityNews wwwusabilitynewscomHCI2005 wwwhci2005org

BCS ContactsSue Tueton (Membership) hcibcsorguk+44(0) 1793 417416

The British Computer Society1 Sanford Street Swindon SN1 1HJ UKTel +44(0) 1793 417417Fax +44(0) 1793 480270Email hcibcsorguk

  • Interfaces 65
    • View from the Membership Chair
    • Editorial
    • Deflections You canrsquot burst seams if no-one will wear the clothes
    • Ambient technologies
    • The brain and the web A quick backup in case of accidents
    • Past present and a virtual future Treating phobias with exposure therapy
    • My PhD Social Networks in e-Learning
    • Memorability and security of passwords
    • Experiencing design Tools of the trade
    • RAE response
    • Aspects of HCI2005
    • HCI2005
      • A PhD studentrsquos reflection
      • The Fringe
        • Scotland overrun with micehellip
        • Weapons of Maths Construction
          • HCI and the Older Population workshop (two views)
          • The Purple Press
            • Interfaces Reviews
            • British HCI Group committee members

16 Interfaces 65 bull Winter 2005

Aspects of HCI2005

Tom kicks off HCI2005

The conference dinner at the Caledonian Hotel

Alistair Sutcliffe gives his keynote inthe Lindsay Stewart lecture theatre

Too early for inhabitants ofthe Haymarket residences

The Ceilidh

Ted Nelson keynotespeaker

Doctoral Consortium

Conference awards

Commercial Uses ofEye-tracking workshop

A bar somewhere in Edinburgh

Edinburgh Festival fireworks

With all-nightlicencing youhave to gosomewhere

17Interfaces 65 bull Winter 2005

Since returning from my first HCI conference at NapierUniversity I wanted to share my thoughts about the wholeexperience from a PhD studentrsquos perspective My mainparticipation in the conference was as a member of theDoctoral Consortium which took place with all other work-shops and tutorials on the Monday and Tuesday The Con-sortium presented a great opportunity for all membersinvolved to meet and socialise with other students of HCI aswell as offering the chance to get some feedback on our workin a friendly and welcoming environment I would like tothank Ann Blandford Paul Curzon and Shailey Minocha fororganising an informative and stimulating experience

The main conference took place on the WednesdayThursday and Friday with Mary Czerwinski of MicrosoftResearch kicking off proceedings after the initial openingceremonies The main lecture hall had a unique and modernfeel to it which provided an ideal setting for the keynote (andother) speakers Prior to the conference starting I wasparticularly looking forward to hearing the presentations ofthe keynote speakers and so attended Maryrsquos talk with muchanticipation I wasnrsquot disappointed ndash Mary touched on someof the fascinating research that is currently going on atMicrosoft including the use of large displays brain-compu-ter interfaces and some new models for manipulatingwindows

After the initial keynote on Wednesday morning I wentalong to a session on trust and emotion and followed that byattending a session on awareness Breaks between sessionsprovided a good opportunity to meet with others and discussthe work presented in each of the sessions Facilities at thevenue were also very good making it easy to check emailwhen any spare moments presented themselves

The highlight of the whole conference for me was thekeynote by Ted Nelson in the late afternoon of WednesdayThis was the first time that I have heard Ted speak and Ifound his talk to be inspiring and motivating His question-ing of the very way in which we currently interact withcomputers was intriguing and thought-provoking As withany good presentation I came away from Tedrsquos keynote witha number of different ideas thoughts and questions tocontemplate further

The conference dinner on Wednesday evening was at theCaledonian Hotel where the food and service were excellentThe night concluded by visiting a few local bars and thenheading back to the halls of residence in Haymarket All inall a very enjoyable and productive day

After a late night I was up for an early start on Thursdaymorning and headed off to the conference venue from thehalls of residence The bus journey took about 15 minutes andafter some breakfast (and numerous cups of coffee) I mademy way to the first keynote of Industry Day This keynotewas by Ashley Friedlein CEO of E-Consultancycom whogave an enlightening talk on the importance of usability ine-commerce

Following Ashleyrsquos talk (and more coffee) I went to asession on searching and particularly enjoyed one of thepresentations on digital books and how they could be

designed to fulfil the social and emotional needs that realbooks often do After this session I decided to go to TedNelsonrsquos tutorial on ZigZigreg ndash the software engine he hadintroduced the previous day Attendees of the tutorial weregiven an opportunity to test-drive a prototype of ZigZag byinstalling it onto their laptops and having a play under Tedrsquosinstruction We were also allowed to take the prototype homewith us to play around with further at a later date

At end of the day Jackie Lee-Joe from Orange gave herkeynote about the branding experience at Orange LikeAshleyrsquos keynote earlier in the day I found it interesting toconsider usability from a different perspective and wassurprised by the attention to detail and amount of effort thatgoes into branding at Orange

After Jackiersquos keynote a few of us went off to the receptionfor new British HCI members where free wine was on offeralong with informal discussions about the British HCI GroupFollowing this many of us set off for the Hub and a CeilidhThis proved to be hugely entertaining and was great fun tosee people enthusiastically taking to the dance floor to struttheir stuff Again the night was concluded by visiting a fewbars and returning to the halls of residence in the early hoursof Friday morning

Unfortunately I had to miss the events taking place onFriday as I had an early flight leaving Edinburgh at 830amHowever the early start and waiting around at the airportgave me an opportunity to reflect on my experience at theconference I think feeling more like of a member of the HCIcommunity was perhaps the main thing I took away from theconference It can often feel quite isolating completing a PhDin HCI but meeting other students of HCI as well as moreestablished researchers was helpful as I was able to discussmy work (and the work of others) with people who have acommon interest in how we interact with computers

In summary I found the conference to be a fantasticexperience I thought the conference was well organised andthere were a variety of different themes that were coveredAttending the conference has given me a fresh burst of muchneeded enthusiasm inspiration and motivation going intomy second year I would like to take this opportunity tothank the British HCI Group for funding the whole experi-ence for Doctoral Consortium students ndash itrsquos heartening toknow that the group places such high importance on newresearchers entering the field I look forward to meetingeveryone again next year

HCI2005A PhD studentrsquos reflection Chris Creed

Chris CreedSchool of Computer ScienceUniversity of BirminghamBirmingham B15 2TTcpccsbhamacuk

18 Interfaces 65 bull Winter 2005

Well computer mice at least I brought my Mac Powerbookand my two USB mice to HCI2005 in Edinburgh and showedwhat powerful little creatures mice are Attaching two USBmice to any standard computer is very telling ndash the mice fightfor the cursor because only a single input stream is registeredby the OS However with my symPut driver which workson Mac OS X and Linux each mouse is given its own inputstream and peace reigns in the mouse world

What can you do with two separate input streams Thefour degrees of freedom in spatial input can be mappedasymmetrically such that the mouse controlled by thedominant hand does all the hard work and the mousecontrolled by the non-dominant hand plays a supportingrole This type of interaction follows Yves Guiardrsquos KinematicChain model [1] and is certainly useful for tasks that arenaturally asymmetric

My research focuses on tasks that are symmetric where thetwo hands play equal roles in the interaction I have devel-oped symDraw a 2-D vector drawing program in whichshapes are drawn using the two cursors to stretch the shapeout Shapes can be steered across the screen by grabbingopposite corners and this allows the shape to be simultane-ously rotated translated and scaled similar to Kurtenbach etalrsquos two-handed stretchies technique [2] In symDraw splinecurves are drawn with one hand but local editing is per-formed symmetrically with the two hands controlling theends of a tangent to a point on the curve

Irsquove also been working withIan Bell to develop symTone asymmetric photographic manipu-lation program In symTone atone reproduction curve can bemanipulated symmetrically withtwo cursors This allows fast andeasy exploration of the domainspace in which input tones aremapped through the curvefunction to determine the outputtones of the adjusted image

Irsquom currently working on adual cursor prototype window

manager called Duo Imagine resizing and moving anapplication window by grabbing opposite corners of thewindow with two cursors and simply stretching the cursorsout until the window is in the appropriate position and is thedesired size This single fluid motion can replace the two-step process of moving the window by dragging the title barand resizing the window by dragging on an edge or cornerThis example is just one of many ways that two cursors andtwo mice can be useful in a general computing environmentNo need to call in the Pied Piper here

References[1] Yves Guiard Asymmetric division of labour in human skilled bimanual

action The kinematic chain as a model Journal of Motor Behaviourpp 486ndash517 1987

[2] Gordon Kurtenbach George Fitzmaurice Thomas Baudel and Bill BuxtonThe design of a GUI paradigm based on tablets two-hands and transpar-ency In CHIrsquo97 Proceedings 1997

Scotland overrun with micehellipHCI2005 The Fringe

Celine Latulipe

symDraw object manipulation

Spline manipulation

symTone

Duo

Celine Latulipe is a doctoral candidate in theComputer Graphics Lab at the University ofWaterloo She is studying two-handedinteraction and focuses her work on usingstandard devices two cursors and symmet-ric interaction techniques In addition to herdoctoral research Celine is the mother oftwo small children and is also very involvedin trying to recruit more young women tostudy computer science She expects todefend her thesis in 2006

19Interfaces 65 bull Winter 2005

Mathematics is boring Like many people at primary school Ireally sucked at mathematics and maths seemed to suck meArithmetic and sums didnrsquot interest me and I wasnrsquot verygood at them It was only when I was doing GCSEs that Ibegan to enjoy it Numbers disappeared to be replaced withletters and I even enjoyed the ideas and principles behindthe numbers

Now Irsquove come full-circle Irsquove left school been to univer-sity and started developing a new calculator

My calculator started life as my university Masters projectto design a calculator that didnrsquot require learning or teachingMaybe I was ambitious but I wanted to build a calculatorthat was as intuitive to use as paper is Magic paper that isThe calculator I built behaves as much like paper as possiblebut with magic added it recognises your handwriting as youwrite and you can write naturally using ordinary mathemati-cal notation So it really works like paper then the magichappens when this writing is morphed into neat typesetequations which while remaining editable as anything elseare filled in with the correct answers Overall this allowsusers not to worry about either the calculatorrsquos ability or theirown They just use it like a piece of paper and can correct itwhen it goes wrong

What I didnrsquot expect from this idea was how excitingpeople would find it people actually enjoy writing sums andseeing them magically transformed before their eyes As aprofessor of mathematics said hersquod seen plenty of people cryover sums before but hersquod never seen people laugh andsmile

The calculator makes more sense when you see it workinginteractively for this brief article yoursquoll have to make dowith a series of static screen shots

The screen shots of course only show the screen not howyou interact with it Nor do static screen shots give any senseof the experience or the unique feel of using it

We use a tablet or a touch screen so it is very easy In factitrsquos a bit like the fancy user interface in Minority Report whenJohn Anderton (played by Tom Cruise) plays around on thebig glass screen

ldquoIrsquove never seen anything thatrsquos brought a smile to my facewhile doing addition but this has For that reason alone Iwant onerdquo ndash An artist

The initial responses I got and more formal HCI evalua-

tion confirmed it worked surprisingly well Users reallyenjoyed using it and actually got more accurate results whenusing it than with the ordinary commercial handheld calcula-tors they were familiar with

Earlier this year we demonstrated an improved version ofthe calculator at the Royal Society Summer Science Exhibitionto over 4000 people We managed to get formal feedbackfrom 436 people Over 90 enjoyed using it ndash rating it topfrom the five choices we gave them

Its surprising ease of use and fun has ndash we think ndashopened up entirely new ways of interacting with mathemat-ics It would have been an eye opener for me at school andmany of our subjects particularly those still doing GCSEthemselves have expressed the same thought The calculatorallows users to play with mathematics to try things out andto learn and see the underlying process One high schoolteacher said ldquoI like the way it sets everything out clearly youcan see how it got the answerrdquo

Hopefully all this will fit into the HCI PhD I am nowdoing We hope the calculator will have great opportunitiesfor use in learning and teaching and also in everyday calcula-tion tasks And hopefully the principles and ideas behind itcan be extended to other applications

ReferencesThimbleby W Thimbleby H (2005) A novel gesture-based calculator and its

design principles In HCI2005 Proceedings Volume 2

For more information please visit httpcsswanseaacukcalculatorsYou can also download the calculator from there It is written in Javaand should run on almost any computer but note that it works bestwith tablets touchscreens or interactive whiteboards rather thanmice

HCI2005 The FringeWeapons of Maths Construction Will Thimbleby

1 Write anywhere2 Changes automatically

recognised and solved3 Grab and move parts of a

sum4 The new sum rearranged

and solved

Will Thimblebywillthimblebynet

I am a PhD student at Swansea Univer-sity researching generative principles foruser interfaces I work there with HaroldThimbleby And yes that is my Dad I ama second generation HCIer so I guess hehas had some influence I dont think Iever consciously decided to enter HCIBut I love creating and making thingsbetter and HCI today is one of the mostwide reaching best ways to do that

20 Interfaces 65 bull Winter 2005

Frank It is very reassuring to know that there is a movementto consider lsquoComputers and the Older Generationrsquo

There was a very good and extensive presentation byProfessor Alan Newell stressing the need for designers toproduce computers with the older user in mind

There was an interactive lsquoDesign Workshoprsquo in which allparticipated followed by an assessment and investigation ofthe resulting designs presented with ease of use and suitabil-ity being paramount being for the use of all groups This wasquite enlightening and highlighted the pressure on lsquoDesignrsquoto cover all aspects of the product

Anna The keynote by Alan Newell examined the differentways we have of thinking about design for older people hecompared the lsquoinclusive designrsquo approach which sees designbeing extended to include groups like older and disabledpeople and an alternative approach which starts from aconsideration of these groups Designing with older ordisabled people in mind he argued produces technologyuseful for everyone ndash and often produces radical new solu-tions that would not otherwise occur for example the cassettetape recorder which was initially produced in England fortalking-books for the blind (Newell and Gregor 1997)

This was followed by a design workshop in which fivegroups separately designed paper prototypes of accessiblenavigation aids two groups were enhanced by the inclusionof older volunteers who took an active part in the designdiscussions When the designs were complete they werepublicly evaluated with Alan Newell acting as an evaluator

The designs were all interesting and carefully consideredand the evaluations were illuminating (and often veryfunny)

HCI and the Older Population workshop (two views)HCI2005

The ageing population and a recognition of the utility oftechnology means there is an increasing interest indesigning with older people in mind whether thisinvolves designing for all or producing specific items oftechnology to support older people The HCI and theOlder Population workshop at HCI2005 was intended toprovide a forum for those working in the area and toencourage others to consider this user group This wasthe latest of a series of such workshops at BCS HCIstarting in 2002 (Brewster and Zajicek 2002)

A standard element in our workshops is a talk fromand the attendance of members of the Dundee UserPanel a group of older volunteers While we can discussdesign issues ad nauseam the most effective way ofcommunicating the barriers that older adults encounterto technology use is to hear it from the users themselves

This report on the workshop was written by AnnaDickinson (University of Dundee) who co-organised theworkshop and Francis Allen one of the members of theUser Panel

21Interfaces 65 bull Winter 2005

Frank After lunch two representatives of the older genera-tion gave an individual talk on how computers appeared tothem again stressing design inclusion

The resulting discussion concentrated again on thelsquodesignrsquo aspects and the awareness to allow for the needs ofthe older generation as forecasts emphasise a greater increasein the older group

A generalisation of the one day workshop was that it didclearly stress the need for design application to the oldergroup but there was little to report on action as to what is tobe implemented

Anna The talks by Isobel Lindsay and Wilf Lakie were reallyeffective in underlining the frustration that novice users havewith complicated computer systems Part of Wilfrsquos talkinvolved reading out the following

Computers are still a mystery to me as myindustrial experience was wholly mechanicalengineering with only elementary electrics I dofind the computer to be a frustrating and confus-ing tool as there are always two three or moreways of achieving a function this I find to besuperfluoushellip Having just upgraded to a newunit with the XP operating program I understandthat XP refers to lsquoexperiencersquo my personal view isthat the program should be named the Exagger-ated Programme Personally it means I have tolearn a whole new set of rules in order to obtaineven the most basic function and there exists awhole conglomeration of new operating tools andmenus that mean nothing to me

The (too short) discussion which followed focused onsome of the questions that this area consistently brings upwhat are the characteristics of lsquoolder peoplersquo Is designing forthis group different from designing for the population ingeneral What can inclusive design do for us

Frankrsquos conclusions Designers have a great difficulty inproducing something for a group of people who had alifetime of contact only with mechanical objects I onlyexperienced electricity in electric motors lighting andtorches Note There was no electric light in the house until Iwas aged about six No telephone not even a radio The firstradio in the house was a lsquoOne valversquo that I built from a designsheet with parts supplied by an enthusiast (I was then agedseventeeneighteen)

I would like design people to stop designing units moresuitable for their own use and to design a unit more suitablefor general use by all classes of computer ability

What I have in mind is a unit that has all the bells andwhistles of the latest application covering all the latestinnovations that the design people can produce BUT thesame unit has the ability to be used by all computer users Tome this could be achieved by what is in common use in thegames field that is a keypad would select the LEVEL atwhich the unit would operate If this was available then

Anna Dickinson amp Francis Allen

anyone could use the unit at the level selected by themselvesand would be able to progress to higher levels in the sameway as they do in games by practice and increased abilityThe technology appears to be there so why not use it

Annarsquos conclusions One issue that consistently resurfaces isthe difficulty of communicating effectively with older usersabout computers and the potential for design changes Whilethose researchers who attended the workshop seemed tolearn a great deal from the presentations given by membersof the User Panel and from their involvement in the designexercises (and at Dundee we have been learning from themsince the beginning of the UTOPIA project in 2001) there wasan important and unforeseen effect on those members of theUser Panel who contributed Attendance at the workshopand especially involvement in the design exercises demon-strated for them some of the difficulties and challenges facingdesigners The result has been that instead of asking ldquoWhycanrsquot you make computers that workrdquo the questions becomeldquoHave you thought of trying thisrdquo Such sophisticatedinvolvement from our target users is a very positive step forall of usS Brewster and M Zajicek (2002) A New Research Agenda for Older Adults

Workshop BCS-HCI London UKA F Newell and P Gregor (1997) Human computer interfaces for people with

disabilities Handbook of Human Computer Interaction (1997) pp813ndash824

Call for Papers

IWSAWC 2006

6th International Workshop onSmart Appliances and Wearable Computing

In conjunction with ICDCS 2006

July 4 2006 Lisboa Portugal

Submission deadline January 15 2006

httpubicomplancsacukworkshopsiwsawc2006

Call for Papers

1st International Workshop on Physicality

6ndash7 February 2006 Lancaster UK

This multidisciplinary workshop will bring together researcherswho are interested in the way that physicality of digitalartefacts influences their use or in the way that digitalityinforms our understanding of the physical Through invitedtalks short research presentations and group discussion wewill discuss views on the fundamental nature of physicality andhow this relates to design in areas such as ubiquitous andtangible computing virtual reality and digital arts

submission deadline for position papers 10 January 2006

httpwwwphysicalityorg

22 Interfaces 65 bull Winter 2005

Toilet Trauma

Oh but whatrsquos a girl to do whenshe arrives at the university hallsof residence at 11pm to findtherersquos no toilet paper and thelsquo24hrrsquo Student Volunteers areslightly off-pace and annoyed atbeing disturbed

Without going into too finer detailI soon discovered that Irsquod notbrought any tissues either Ac-cording to the commandments leftin each room (eg ldquothou shalt notpark in residentsrsquo parking spacesrdquoand ldquothou shalt empty the bin andstrip the linen before leaving thyguest room on Fridayrdquo) eachroom has one supply of toilet rolland after that has been thor-oughly consumed ldquoreplacementswill need to be supplied byguestsrdquo

Well with a little ingenuity Ipulled through fortunately Ibrought enough knickers that Idonrsquot need to wear todayrsquos againuntil Friday And happily when Iregistered this morning my(rather trendy) delegate bagcontained enough scrap paperthat I should be able to managetill the end of the week withoutgiving in and supplying my own

toilet roll Hah

The Purple Pixiexx

Bathroom Bother

On the other hand I appear tohave been supplied with compli-mentary bottles of shampooconditioner and shower gel allnicely laid out on my loan-towelsndash like some fancy joint To behonest Irsquod rather have a comfybed without the plastic tartanmattress (whatrsquos that about)and a bedside light thank youvery much

Being a girl I brought my ownshampoo anyway

This morning though clutching

said shampoo I opted to bravethe slightly mouldy shower (AuntyMildew wouldrsquove been proudGrsquorest her soul) In the nobletradition of the Dastardly DandyDan (PP 2004) I turned on theshower and was flung across theroom by the force (small lsquofrsquo)

Water hellip water hellip everywhere

Still enough about the facilities hellipwell therersquos never enough aboutthe facilitieshellipbut wersquoll leave them

alone for now hellip

LoveThe Purple Pixiex

The Blue Genie

Irsquove just been speaking to my palthe Blue Genie He actually got toEdinburgh early on Sunday butspent the majority of the after-noon confined to his room(shudder) awaiting the arrivalof the Emergency Joiner It seemsthe lock on his door was brokenso he couldnrsquot actually lock hisdoor

So he didnrsquot have much choicebut to hang around until theEmergency Joiner turned uptwiddled his tools tutted a fewtimes and fixed the lock Appar-ently his thingummy was tooshort for the whatsit

At least he has a lock Thatrsquos all I

have to say on the matter

ThePPxx

The Shower Persona

Good morning Irsquom your showerlooking forward to freshening up

No thatrsquos not me thatrsquos the fanDidnrsquot switch it on Well getdressed get out and switch it onthen Building regulations aboutunventilated toilets Never heardof them

This morning Irsquove a really cleancubi hellip WAHAY HERE WE GOWATER WATER WATER I LUVVITSEE ME GO EVEN DANrsquoS NOTSEEN THIS KIND OF PRESSURESINCE THAT AGGRESSIVE QUES-TIONING AT SUNDERLAND BLOWTHAT SHOWER CURTAIN AWAYONTO THE FLOOR THANK THEDAY THEY POINTED ME STRAIGHTOUT THE CUBICLE DOOR ANDTHEN FITTED A CURTAIN IN-STEAD OF DOORS YO JUST SEEHOW FAST THE FLOOR FILLS UP IGO ALL THE WAY TO ELEV hellip ohspoilsport

Ok so a dribble shower then Yessir certainly sir Thank you sirsee you tomorrow sir

I just hope the next one puts theirtowel on the rail so that I can give

it a good blast hellip

Shower 72

How to survive conferenceweek in student halls

1 Sleep when you can if youcanrsquot sleep on your plastic mat-tress which creaks every timeyou move find a quiet cornerduring tea breaks or just slip intothe back row of an especially dullpresentation

2 Take your own pillow you canuse it to (a) bolster the suppliedpillow (b) replace the suppliedpillow (c) get comfortable when

Edited Lowlights from the Seedy Underbelly of HCI2005

The Purple Press

23Interfaces 65 bull Winter 2005

napping during the day (see Tip1)

3 Slip the supplied towel betweenthe plastic mattress and sheet to(a) provide some kind of padding(b) reduce the level of creaking(c) avoid waking up in a pool ofyour own sweat

4 Or alternatively sleep on topof the duvet and use your coat asa cover

5 Ignore all of the above andbook into the Travel Inn acrossthe road That way you can ignoreTips 1ndash4 yoursquoll get taps thatyou can actually turn off showersthat donrsquot flood the bathroomtowel rails that break your fallwhen you slip in River Napier (iebathroom floor) and donrsquot contrib-ute to it and door locks that canresist more than your novicepickpocketing-with-a-paper-clip

skills

e-bsorbed

A bus commute to the conferenceeach morning is a drag unless you

can find something more enjoy-able to do at the same time

Entertaining myself by flickingthrough the proceedings yester-day a paper about tools forleasure reading caught my eye Itwas fascinating ndash talking aboutthings like the importance ofmobility for books and e-booksthe social life of print books andthe emotional attachment peoplehave to them

Just after Irsquod read the bit aboutprint books often becominginvisible with the userrsquos attentionbeing completely taken by thecontent of the reading experienceI looked up hellip and realised Irsquodmissed my stop

Napier was long behind us hellipwhich is really neat an interac-tive research paper that gives youthe actual experience itrsquos discuss-ing Is there a name for thisphenomena and does anyonehave other examples hellip or do

these things only happen to me

PC

Conference Fringe

It seems to me that the less effortthat goes into organising some-thing the more fun it is

This is not to rubbish the work ofmy pal the Blue Genie who ranthe Fringe What I mean is thatthere was no review processinvolved in selecting the partici-pants in the Fringe

Basically if you had an idea or aninteractive experience you wantedto demonstrate to the rest of theconference you could just set upyour laptop and away you went

I was really rather impressed withthe exhibits Clearly so were theother delegates that stuck aroundto see because the presenterswere talking constantly to peopleuntil it was all wrapped up atabout 7pm

If you didnrsquot stick around to seethe Fringe shame on you

The exhibits included theThimbleby Tworsquos funky calculatorCanadian Chickrsquos two-handedmouse(smice) and a means ofgathering data on how peoplelsquoskinrsquo their applications and tools

Disclaimer

The views expressed in The PurplePress are not those of the authors oranyone else and are not to be re-peated in front of anyone who couldtake offence although of course noone can take offence because thecharacters described in The PurplePress could not possibly exist in realor virtual life or death Does thatcover everything

Architectural ungreatness

Whoever dreamt up the design ofthe Lindsay Stewart LectureTheatre Whatrsquos the first rule ofauditorium design Donrsquot light thespeaker from behind So whatdoes LSLT do It has a bloodygreat window right behind wherethe speaker stands

A feeble attempt has been madeat some point to block the lightwith blinds that generate a head-ache-inducing moire effect forthose in the audience an overalleffect demonstrated by Mary Cduring her otherwise excellent

keynote presentation

So the question is should we doaway with the whole peer reviewprocess for HCI2006 in LondonAfterall itrsquos tedious and time-consuming for all involved Whynot instead just have anyonewho fancies coming to the confer-ence turn up with their laptop todemo their projects

I think it could work hellip

Purple Pixie

24 Interfaces 65 bull Winter 2005

Welcome to Interfaces Reviews Thanks to Sandra Cairncross for doing a great job as the last editor I have now been given the batonand perhaps unfortunately for you this means you get three reviews by me in this issue This is a short-term measure and will soon beremedied I have a willing cohort of reviewers and some great books to discover Interfaces Reviews will feature a themed set of books ineach edition In the coming year the reviewers will be bringing you their views on books on novel interfaces information architecture andgames as well as some lsquoheavy stuffrsquo I will also be getting the latest news on up and coming HCI books so if you are publishing writing orhave seen a great book let me know These are my contact details

John KnightDirector of User-LabBirmingham Institute of Art and DesignGosta GreenB4 7DX0121 331 7868JohnKnightuceacuk

The three reviews in this edition cover my interests in art design and technology Tangential to HCI perhaps but it is interesting how each ofthese subjects tackles the humanndashcomputer interface in terms of aesthetics utility and ethics

John KnightJohnknightuceacuk

This book comes from the same stableas Patrick Jordanrsquos Pleasurable ProductsOther publications in the series includeJordanrsquos Introduction to Usability andHuman Factors in Product Design withWilliam Green With this pedigree thisnew volume is unlikely to disappointand it doesnrsquot It looks and feelstrustworthy and complete

The book has three parts The firstdescribes the practice of HumanFactors The second offers a compen-dium of methods The last part looks atprofessional issues and applications Itis clearly aimed at practitioners andcould be a single point of referenceIndeed the introduction suggests thatits writing came from the lack of sucha work It is aimed at the designdisciplines and will have relevance toeveryone from architects to softwareengineers For the more lsquodesignerlyrsquo itmay be a bit dry and there are fewillustrations However designers ofany flavour would be well advised toread it

The book begins by looking at thebarriers to the take up of technologyand the problems with designingproducts and user interfaces HumanFactors is proposed as a remedy to

these problems and a way of improv-ing the user experience The focus ispretty much on traditional ergonomicconcerns These include comfortperformance reliability and physi-ological and cognitive fit Applicationscentre on systems and especially thosepertaining to activity and work

Readers are taken through thehistory of human factors design andthis is contextualised by a processcycle that dovetails with businessneeds and the product lifecycleIndeed despite looking academic thecontent is firmly aimed at business andmaking products more useful andusable Given the ergonomics focus itis understandable that the first sectiontackles human abilities memory andphysiology and the influence of theexternal environment Motivation andproblem solving are also consideredand are firmly rooted in a cognitiveperspective

Given the practitioner focus it isunusual (but refreshing) to get somedeeper stuff Thus Nemeth slips inMontaigne and the nature of sensualexperience This is done in an accessi-ble and businesslike manner ChapterFour looks at products and innovationThis chapter provides an overview ofprocess that integrates ideation and theproduct lifecycle within a typical user-centred design framework Again thebook usefully links to business needsand widens the focus of Human

Factors to encompass new productdevelopment

Chapter Five takes an overview ofthe discipline and maps out its appli-cation in industry The first sectionspave the way for the main contentFocusing on methods this part willprobably be of most interest to practi-tioners In just under two hundredpages Nemeth covers 36 methodsThese are organised under six sectionsThe first concerns analytical methodsNext design guidance is dealt withEvaluation methods are then de-scribed followed by a useful chapteron surveys interviews and question-naires The final chapters concernusability assessment and controlledstudies

Each method is described in termsof what it does The necessary prepara-tion work is outlined including thematerials equipment and environmentthat are needed In addition easy tofollow procedures and methods foranalysing results are provided Shortexamples are given and the methodsare also usefully cross-referenced Thefinal section of the book considers thebusiness side of human factorsBeginning with the cost benefitsuseful organisational issues are alsoexamined Finally Nemeth looks atcommunications and the book con-cludes with case studies from a widerange of projects

This is a useful practitionerrsquos bookit is clearly grounded in industry

Interfaces Reviews

Human Factors Methods for DesignMaking Systems Human-CentredChristopher P NemethCRC Press 2004396 pages hardback illustrated bampwISBN 0-4152-9798-2CRC Price $9995 (about pound5700)

25Interfaces 65 bull Winter 2005

This book offers an insight into a newand dynamic community of softwareartists The book comes from theRead_Me festival that took place inAarhus last year The festival had twosections a conference and interactiveexhibition lsquocamprsquo As well as a bookthe organisers have an accompanyingwebsite at Runmeorg The site curatesthe artworks online while Read_Meoffers theoretical and practical dia-logue offline

From neither the art nor strictlyinteractive arts community Runmehas come together through informalgroups and networks Indeed theyhave stronger links to the hackercommunity than to the establishmentof Ars Electronica This means they areoften critical of the elitism of thegallery and museum culture(Andersen and Pold p 14) They arepragmatic practitioner based and(thankfully) leave the more esotericquestions about AI and consciousnessto the art establishment

Many of the twenty articles tacklesoftware formalism vs softwareculturism This debate central to thecommunity concerns whether inter-vention should focus on the material(software) or culture Intervention isan appropriate term as most contribu-tors see their work in explicitlypolitical terms Formalism concen-trates on artistic uses of code Software

culturalism on the other hand reflectsthe world of software and critiquestools such as Google and WindowsHere political intervention concernsreflecting the hidden values andqualities of the technology A thirdstrand bridges both and concernsperformativity and there is a healthydiversity of thought and actionbetween the two poles

The best theoretical papers are byArns Cox et al Johannson andLillemose Inke Arnsrsquo article comparessoftware art to generative art Thelatter is defined by Galanter as rsquoany arthellip where the artist uses a system hellipwhich is set into motion with somedegree of autonomy contributing to orresulting in a completed work of artrsquo(p 178) Troels Degn Johansson looksat the crisis of art as a parallel to one insoftware art Like most contributors heis critical of the interactive arts estab-lishment and Margot Lovejoy Indeedhe condemns her focus on art whichlsquois only marginally interested inexperiments at the level of programcodersquo hellip and is only interested in lsquowhatis tactile audible and visiblersquo (p 155)

Jacob Lillemose contemplatesFlorian Cramerrsquos distinction betweentwo kinds of software art Firstly thelsquoliterary and mathematical aesthetics offormal qualities of programming andgenerative codersquo hellip and secondly thelsquoconceptual and discursive involve-ment with software culturersquo (p 154)He argues that software art lsquois oftentreated as a digitally updated versionof the conceptual art that emerged inthe mid 60srsquo (p 138) rather than aqualitatively new discipline

Certain kinds of technology crop upin a number of chapters The predict-ably unpredictable functionality ofGoogle and Open Source are clearfavourites as opposed to the logicaland the corporate There are also anumber of artists that are referencedregularly These include John Cageand Sol Le Witt both for theirperformativity and immaterialism

As well as works being on show atRunmeorg the book also summarisesthirty two software art projects Theworks include Douwe OsingarsquoslsquoGoogle Talkrsquo (p 392) that generates

poetry from an initial keyword PeterLuiningrsquos (p 354) lsquoWindowrsquo is literallythat a transparent window thatcaricatures the graphical user interfaceversion because you can see through itIn similar ways many of the lsquosoftwareculturersquo works are witty and selfreferential including a thank you toJakob Nielsen

From the more formalist wingBoris Kopeinigrsquos TMP (p 370) is aseemingly random array of numbersthat fill the screen and change throughsome hidden functionality There arealso some good works that bridge thevideo and computer arts such as AmyAlexanderrsquos lsquoExtreme Whitespacersquo (p362) Performativity is also addressedwith live coding where laptops areused in live performances (Cox et al p170)

This book is testament to a new anddynamic community that has a uniquetake on art and software It will beinteresting to see how the communitymatures and begins to influencesoftware culture and art On the downside there is sometimes little concernfor the audience reception of the workOccasionally it seems as though thecommunity is the audience and thepractitioners are happy with this Thissituation however is untenable if theirinterventions are to a have widerimpact on art software and society

Edited by John Knight

practice with an eye on currentresearch and pertinent philosophicalgroundwork At nearly four hundredpages it is comprehensive without anypadding The core of the book is itsunderstandable descriptions ofmethods These provide valuableprofessional guidance and makeHuman Factors Methods for DesignMaking Systems Human-Centred aninvaluable reference work

Read_Me Software Art and CulturesOlga Goriunova and Alexei Shulgin[eds]Digital Aesthetics Research CentreUniversity of Aarhus 2004397 pages paperback illustrated bampwISBN 8-7988-4404-0University of Aarhus price pound2200

This is a flawless book that will beprovocative to anyone interested intechnology design and society Thebook starts by asking the questionwhat is a network The answer iscommonsense networks compriselsquonodes ties and flowsrsquo (p 26) Theauthor then brings together a numberof politicaltheoretical strands includ-ing globalisation post-Fordism theinformation society post-industrialismand post-modernism These he arguesare the precursors of the networksociety but the present is more than

The Network Society (Key Concepts)Darin BarneyPolity Press 2004198 pages paperback bampwISBN 0-7456-2669-6Polity Press price pound1499

26 Interfaces 65 bull Winter 2005

the sum of the past Drawing on thework of Manuel Castells in The Rise ofThe Network Society Barney points tothe unique qualities of the age (pp 25ndash34)

In Castellsrsquos formulationldquothe network society hellip ismade up of networks ofproduction power andexperience which con-struct a culture ofvirtuality in the globalflows that transcend timeand spacerdquo (Castells 1998370)

Well indeed and Castells loomslarge in the book and especially hisassertion that society is increasinglylsquoinformationalrsquo (p 28) and lsquoglobalisedrsquo(p 28) This means that power andconflict emanate from access to thenetwork (p 30) and creates a tensionbetween lsquoplacelessnessrsquo (p 31) andpeoplersquos need for lsquorootednessrsquo Lastlyhuman activity is expanded acrossborders and time zones in the networksociety These are all useful pointers towhere things are going and what wecould be designing

The first section looks at networktechnology Here Barney departs fromCastells and critiques instrumentalistsubstantivist and social constructivisttheories of technology and offers alsquocomposite viewrsquo (p 42) This approachsees technology as neither entirelydeterministic nor neutral but insteadmutable in the hands of humanagency

Barney considers the essence ofnetwork technology and notes how itembeds lsquoinstrumental rationalityrsquowithin seemingly neutral tools He alsopoints out some of the positive aspectsof networks in facilitating two-waycommunication localisation and lsquothereconstitution of local identity inter-ests and powerrsquo (p 47) In addition asopen systems networks provide anarena for contesting values andopportunities unavailable in the past

Network technology is alsocontextualised with issues in designsituation and use The author looks toAndrew Feenberg Langdon Winner(p 49) and Lawrence Lessig (p 51)These thinkers make similar points toHarvey Molotch and in essence theysuggest that design fixes value andaffordances for its users Converselyvalue and affordances are not solely

within the province of the designerDesign is constrained and influencedby external agencies These influencesare wide and encompass everythingfrom the law to methods of produc-tion Winner offers a well knownexample of how design can fix apolitical value through creatingconstraints and affordances for users

New Yorkrsquos Long Island highwayoverpasses were lsquodeliberately designedby Robert Moses so as to be too low toallow passage beneath them by publicbuses This design decision was also apolitical decision and the technicalarrangement it put in place was also apolitical arrangement hellip low over-passes effectively denied poor peopleand racial minorities hellip access to thepublic park and beachesrsquo (p 50)

The character of network technol-ogy is then described in terms oflsquotimendashspace compressionrsquo (p 61) andlsquodeterritorialisationrsquo (p 62) In effectthis means increasingly scattered andinterlinked methods of communica-tion production and consumptionacross time and distance Emblematicof the network society is the Internetand the author notes that lsquonever hasthere been a mass communicationsystem that seems so little contained orconstrained by territorial expansersquo (p62) Finally decentralisation andcontrol as well as interactivity andcustomisation are considered asunique features of the technology

The interpretative focus of thechapter is perhaps the bookrsquos onlyweakness By giving more weight tothe influence of digital networks onconsumption Barney could havebrought the issue much more alive Forexample in the rise of AmazoneBaytrade text messaging and even cheapair travel the matrix of human andtechnological networks is tangiblypresent

The next section concerns thenetwork economy This takes ineverything from enterprise and workto the changing nature of propertyThe history begins with the formula-tion of an information economy in the1960s and the liberalisation of thetelecommunications sector in the UKand US This materialist approach isrewarding Barney shows how politi-cal economic and technologicalexpediency has produced fundamentalchange for better and worse

The last two chapters concernpolitics and identity Both are influ-enced by a collapse of legitimacy of theold increasing fragmentation and newnetworks This is brought into thecontext of the rise of globalisation andthe changing role of enterprise and thestate The lsquostatersquos apparent crisis ofsovereigntyrsquo (p 114) is the authorargues a result of deterritorialisationalthough he surveys alternativeinterpretations of the geo-politicalmap

The network society is both spurand brake on political involvementand the author is ambivalent whetherthe changes it brings about are good orbad He notes the rise of new(transnational) opposition movementsat the same time as the hegemony ofthe old (national) media Thesedevelopments are contained within alsquonew politicsrsquo that is highly networkedand symbolic The author also suggeststhat identity is an increasingly impor-tant question in the face of thedelegitimising of organisations Thechapter begins with a quote fromCastells (p 145)

ldquoIn a world of global flowsof wealth power andimages the search foridentity collective orindividual ascribed orconstructed becomes thefundamental source ofsocial meaning hellip Identityis becoming the main andsometimes the only sourceof meaning in a historicalperiod characterized bywidespread destructuringof organisations helliprdquo(Castells 19963)

Drawing on the work of SherryTurkle the mutability of identity isdiscussed and the chapter concludesby looking at community AvoidingCastellsrsquos positive reading of thesituation the author is more concernedabout whether the network society isreal or is just a useful focus for under-standing the world we live in (p 181)We might broaden that focus to thinkabout how the network society influ-ences the way we design and theproducts and services we help tocreate

John KnightJohnknightuceacuk

27Interfaces 40 bull Autumn1999C

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org

uk

Interfaces is published quarterly by the British HCI Group copy 2005 The British HCI Group (unless indicated otherwise) The opinions expressed represent thepersonal views of the authors and are not the official views of their companies nor of the British HCI Group unless specifically stated

Quarter page pound135Half page pound240Full page pound44520 supplement for cover or

inside cover pages

Discounts given to corporate memberseducational institutions and charities

Special rates for job advertisementsLoose inserts pound175 + weight allowance if over

10g

ADVERTISING RATES ndash to advertise contact the editorJob advertising also accepted for UsabilityNewscom at thesame rates as for quarter-page ad in Interfaces Book bothfor a 20 discount Contact Andy Dearden CommunicationsChair British HCI Group0114 225 2916 oramdeardenshuacuk for further details

The British HCI Group is served by Sub-groups comprising representatives from a broad range of academic and industrial centres of HCIinterest The Sub-groups are committed to promoting the education and practice of HCI and to supporting HCI people in industry and academiaFor contact details of the persons in each Sub-group please select from the following

Officers and Sub-groups

CHAIRS AND OFFICERS GROUPChair Russell BealeVice Chair Catriona CampbellEx-Chair Gilbert CocktonTreasurer Ian BenestSecretary Linda LittleCommunications Sub-group ChairAndy DeardenEducation amp Practice Sub-group ChairWilliam WongEvents Sub-group Chair Peter Wild

Anxo Cejeiro RoibasMembership Sub-group ChairAdrian WilliamsonChair of Student RepresentativesCatherine Kenny

Communications Sub-groupChair Andy Dearden

Interfaces magazine editor Laura Cowen

PR amp Marketing Nico McDonaldCatriona Campbell Nick Bryan-KinnsAmir Naghsh (webmaster)

UsabilityNewsProject Director Dave ClarkeEditor Ann Light

Website listserv and online servicesJesmond Allen Gerred Blyth

Research Sub-groupChair Dianne Murray

Alan Dix Dale Richards

Events Sub-groupChair Peter Wild

Conference Planning Fintan Culwin

European ConferenceLiaison amp Planning vacant

HCI2005 Chair Tom McEwan

HCI2004 Chair Janet Finlay

Meetings Officers Colin VentersAnxo Cereijo Roibaacutes

Fausto J Sainz Salces (SR)

Education amp Practice Sub-groupChair William Wong

HCI Accreditation Scheme Jonathan Earthy

Alan Dix Barbara McManus

Membership Sub-groupChair Adrian Williamson

IndiaChina Liaison Andy Smith

Organisational Liaison Dave England

SIGHCHI and IFIP Liaison Gilbert Cockton

BCS Liaison Barbara McManus

Regional Liaison Daniel Cunliffe

British HCI Group committee members (alphabetical listing)

Jesmond Allen bull tel 01179 020301 bull mob 09731 731757 bull jesmondjesmondocouk

Russell Beale bull University of Birmingham bull tel 0121 414 3729 bull fax 0121 414 4281 bull RBealecsbhamacuk

Ian Benest bull University of York bull tel 01904 432736 bull fax 01904 432767 bull ianbenestcsyorkacuk

Gerred Blyth bull Amberlight Ltd bull tel 0870 7399900 bull gerredamber-lightcouk

Nick Bradley bull University of Strathclyde bull tel 0141 548 3524 bull fax 0141 552 5330NickBradleycisstrathacuk

Nick Bryan-Kinns bull Queen Mary University bull tel 020 7882 7845 bull nickbkdcsqmulacuk

Sandra Cairncross bull Napier University bull tel 0131 455 2724 bull SCairncrossnapieracuk

Catriona Campbell bull The Usability Company bull tel 0207 843 6702 bull fax 0207 843 6701catrionatheusabilitycompanycom

Dave Clarke bull Visualize Software Ltd bull tel 07710 481863 bull fax 01543 270409 bull davevisualizeukcom

Gilbert Cockton bull University of Sunderland bull tel 0191 515 3394 bull fax 0191 515 2781GilbertCocktonsunderlandacuk

Laura Cowen bull IBM Hursley bull laurajcowenyahoocouk

Fintan Culwin bull South Bank University bull tel 020 7815 7434 bull fax 020 7815 7499 bull fintansbuacuk

Daniel Cunliffe bull University of Glamorgan bull tel 01443 483694 bull fax 01443 482715 bull djcunlifglamacuk

Andy Dearden bull Sheffield Hallam University bull tel 0114 225 2916 bull fax 0114 225 3161amdeardenshuacuk

Alan Dix bull Lancaster University bull tel 07887 743446 bull fax 01524 510492 bull alanhcibookcom

Jonathan Earthy bull Lloydrsquos Register bull tel 020 7423 1422 bull fax 020 7423 2304 bull jonathanearthylrorg

Dave England bull Liverpool John Moores University bull tel 0151 231 2271 bull fax 0151 207 4594denglandlivjmacuk

Janet Finlay bull Leeds Metropolitan University bull tel 0113 283 2600 (ext 5158) bull fax 0113 283 3182JFinlaylmuacuk

Martha Hause bull mlhausedslpipexcom

Catherine Kenny bull Northumbria University bull tel 0191 243 7244 bull fax 0191 227 4713 bull ckennyunnacuk

Ann Light bull tel 07947 072300 bull fax 020 8241 5677 bull annlcogssusxacuk

Linda Little bull Northumbria University bull tel 0191 243 7250 bull fax 0191 227 4713 bull llittleunnacuk

Nico McDonald bull Design Agenda bull tel 07973 377897 bull fax 07976 650257 bull nicodesign-agendaorguk

Tom McEwan bull Napier University bull tel 0131 455 2793 bull fax 0131 455 2727 bull tmcewannapieracuk

Barbara McManus bull University of Central Lancashire bull tel 01772 893288 bull fax 01772 892913bmcmanusuclanacuk

Dianne Murray bull tel 0208 943 3784 bull fax 0208 943 3377 bull diannesoicityacuk

Amir M Naghsh bull Sheffield Hallam University bull tel 0114 225 3195 bull ANaghshshuacuk

Dale Richards bull QinetiQ Ltd FST bull tel 01252 393896 bull fax 01252 392720 bull drichardsqinetiqcom

Anxo Cejeiro Roibaacutes bull University of Brighton bull tel 01273 642458 bull fax 01273 642405acroibasbtonacuk

Fausto J Sainz Salces bull Liverpool John Moores University bull tel 0151 231 2082 bull fax 0151207 4594cmsfsainlivjmacuk

Andy Smith bull Thames Valley University bull tel 01753 697565 bull fax 01753 697750 bull andysmithtvuacuk

Colin Venters bull University of Manchester bull tel 0161 275 1384 bull cventersncessacuk

Robert Ward bull rdwardhudacuk

Peter Wild bull University of Bath bull tel 07779 330 554 bull fax 01225 386131 bull peterjwildgmailcom

Adrian Williamson bull Graham Technology plc bull tel 0141 533 4000 bull AdrianWilliamsongtnetcom

William Wong bull Middlesex University bull tel 0208 411 5000 bull fax 0208 411 5215 bull wwongmdxacuk

KEYBold entries indicate members of the Chairs and Officers GroupSR student representative

Editor Interacting with ComputersDianne Murray

Interfaces magazineEditor Laura CowenBooks Editor Sandra CairncrossMyPhd Editor Martha HauseProfile Editor Alan DixProduction Editor Fiona Dix

Relevant URLsBritish HCI Group wwwbcs-hciorgukUsabilityNews wwwusabilitynewscomHCI2005 wwwhci2005org

BCS ContactsSue Tueton (Membership) hcibcsorguk+44(0) 1793 417416

The British Computer Society1 Sanford Street Swindon SN1 1HJ UKTel +44(0) 1793 417417Fax +44(0) 1793 480270Email hcibcsorguk

  • Interfaces 65
    • View from the Membership Chair
    • Editorial
    • Deflections You canrsquot burst seams if no-one will wear the clothes
    • Ambient technologies
    • The brain and the web A quick backup in case of accidents
    • Past present and a virtual future Treating phobias with exposure therapy
    • My PhD Social Networks in e-Learning
    • Memorability and security of passwords
    • Experiencing design Tools of the trade
    • RAE response
    • Aspects of HCI2005
    • HCI2005
      • A PhD studentrsquos reflection
      • The Fringe
        • Scotland overrun with micehellip
        • Weapons of Maths Construction
          • HCI and the Older Population workshop (two views)
          • The Purple Press
            • Interfaces Reviews
            • British HCI Group committee members

17Interfaces 65 bull Winter 2005

Since returning from my first HCI conference at NapierUniversity I wanted to share my thoughts about the wholeexperience from a PhD studentrsquos perspective My mainparticipation in the conference was as a member of theDoctoral Consortium which took place with all other work-shops and tutorials on the Monday and Tuesday The Con-sortium presented a great opportunity for all membersinvolved to meet and socialise with other students of HCI aswell as offering the chance to get some feedback on our workin a friendly and welcoming environment I would like tothank Ann Blandford Paul Curzon and Shailey Minocha fororganising an informative and stimulating experience

The main conference took place on the WednesdayThursday and Friday with Mary Czerwinski of MicrosoftResearch kicking off proceedings after the initial openingceremonies The main lecture hall had a unique and modernfeel to it which provided an ideal setting for the keynote (andother) speakers Prior to the conference starting I wasparticularly looking forward to hearing the presentations ofthe keynote speakers and so attended Maryrsquos talk with muchanticipation I wasnrsquot disappointed ndash Mary touched on someof the fascinating research that is currently going on atMicrosoft including the use of large displays brain-compu-ter interfaces and some new models for manipulatingwindows

After the initial keynote on Wednesday morning I wentalong to a session on trust and emotion and followed that byattending a session on awareness Breaks between sessionsprovided a good opportunity to meet with others and discussthe work presented in each of the sessions Facilities at thevenue were also very good making it easy to check emailwhen any spare moments presented themselves

The highlight of the whole conference for me was thekeynote by Ted Nelson in the late afternoon of WednesdayThis was the first time that I have heard Ted speak and Ifound his talk to be inspiring and motivating His question-ing of the very way in which we currently interact withcomputers was intriguing and thought-provoking As withany good presentation I came away from Tedrsquos keynote witha number of different ideas thoughts and questions tocontemplate further

The conference dinner on Wednesday evening was at theCaledonian Hotel where the food and service were excellentThe night concluded by visiting a few local bars and thenheading back to the halls of residence in Haymarket All inall a very enjoyable and productive day

After a late night I was up for an early start on Thursdaymorning and headed off to the conference venue from thehalls of residence The bus journey took about 15 minutes andafter some breakfast (and numerous cups of coffee) I mademy way to the first keynote of Industry Day This keynotewas by Ashley Friedlein CEO of E-Consultancycom whogave an enlightening talk on the importance of usability ine-commerce

Following Ashleyrsquos talk (and more coffee) I went to asession on searching and particularly enjoyed one of thepresentations on digital books and how they could be

designed to fulfil the social and emotional needs that realbooks often do After this session I decided to go to TedNelsonrsquos tutorial on ZigZigreg ndash the software engine he hadintroduced the previous day Attendees of the tutorial weregiven an opportunity to test-drive a prototype of ZigZag byinstalling it onto their laptops and having a play under Tedrsquosinstruction We were also allowed to take the prototype homewith us to play around with further at a later date

At end of the day Jackie Lee-Joe from Orange gave herkeynote about the branding experience at Orange LikeAshleyrsquos keynote earlier in the day I found it interesting toconsider usability from a different perspective and wassurprised by the attention to detail and amount of effort thatgoes into branding at Orange

After Jackiersquos keynote a few of us went off to the receptionfor new British HCI members where free wine was on offeralong with informal discussions about the British HCI GroupFollowing this many of us set off for the Hub and a CeilidhThis proved to be hugely entertaining and was great fun tosee people enthusiastically taking to the dance floor to struttheir stuff Again the night was concluded by visiting a fewbars and returning to the halls of residence in the early hoursof Friday morning

Unfortunately I had to miss the events taking place onFriday as I had an early flight leaving Edinburgh at 830amHowever the early start and waiting around at the airportgave me an opportunity to reflect on my experience at theconference I think feeling more like of a member of the HCIcommunity was perhaps the main thing I took away from theconference It can often feel quite isolating completing a PhDin HCI but meeting other students of HCI as well as moreestablished researchers was helpful as I was able to discussmy work (and the work of others) with people who have acommon interest in how we interact with computers

In summary I found the conference to be a fantasticexperience I thought the conference was well organised andthere were a variety of different themes that were coveredAttending the conference has given me a fresh burst of muchneeded enthusiasm inspiration and motivation going intomy second year I would like to take this opportunity tothank the British HCI Group for funding the whole experi-ence for Doctoral Consortium students ndash itrsquos heartening toknow that the group places such high importance on newresearchers entering the field I look forward to meetingeveryone again next year

HCI2005A PhD studentrsquos reflection Chris Creed

Chris CreedSchool of Computer ScienceUniversity of BirminghamBirmingham B15 2TTcpccsbhamacuk

18 Interfaces 65 bull Winter 2005

Well computer mice at least I brought my Mac Powerbookand my two USB mice to HCI2005 in Edinburgh and showedwhat powerful little creatures mice are Attaching two USBmice to any standard computer is very telling ndash the mice fightfor the cursor because only a single input stream is registeredby the OS However with my symPut driver which workson Mac OS X and Linux each mouse is given its own inputstream and peace reigns in the mouse world

What can you do with two separate input streams Thefour degrees of freedom in spatial input can be mappedasymmetrically such that the mouse controlled by thedominant hand does all the hard work and the mousecontrolled by the non-dominant hand plays a supportingrole This type of interaction follows Yves Guiardrsquos KinematicChain model [1] and is certainly useful for tasks that arenaturally asymmetric

My research focuses on tasks that are symmetric where thetwo hands play equal roles in the interaction I have devel-oped symDraw a 2-D vector drawing program in whichshapes are drawn using the two cursors to stretch the shapeout Shapes can be steered across the screen by grabbingopposite corners and this allows the shape to be simultane-ously rotated translated and scaled similar to Kurtenbach etalrsquos two-handed stretchies technique [2] In symDraw splinecurves are drawn with one hand but local editing is per-formed symmetrically with the two hands controlling theends of a tangent to a point on the curve

Irsquove also been working withIan Bell to develop symTone asymmetric photographic manipu-lation program In symTone atone reproduction curve can bemanipulated symmetrically withtwo cursors This allows fast andeasy exploration of the domainspace in which input tones aremapped through the curvefunction to determine the outputtones of the adjusted image

Irsquom currently working on adual cursor prototype window

manager called Duo Imagine resizing and moving anapplication window by grabbing opposite corners of thewindow with two cursors and simply stretching the cursorsout until the window is in the appropriate position and is thedesired size This single fluid motion can replace the two-step process of moving the window by dragging the title barand resizing the window by dragging on an edge or cornerThis example is just one of many ways that two cursors andtwo mice can be useful in a general computing environmentNo need to call in the Pied Piper here

References[1] Yves Guiard Asymmetric division of labour in human skilled bimanual

action The kinematic chain as a model Journal of Motor Behaviourpp 486ndash517 1987

[2] Gordon Kurtenbach George Fitzmaurice Thomas Baudel and Bill BuxtonThe design of a GUI paradigm based on tablets two-hands and transpar-ency In CHIrsquo97 Proceedings 1997

Scotland overrun with micehellipHCI2005 The Fringe

Celine Latulipe

symDraw object manipulation

Spline manipulation

symTone

Duo

Celine Latulipe is a doctoral candidate in theComputer Graphics Lab at the University ofWaterloo She is studying two-handedinteraction and focuses her work on usingstandard devices two cursors and symmet-ric interaction techniques In addition to herdoctoral research Celine is the mother oftwo small children and is also very involvedin trying to recruit more young women tostudy computer science She expects todefend her thesis in 2006

19Interfaces 65 bull Winter 2005

Mathematics is boring Like many people at primary school Ireally sucked at mathematics and maths seemed to suck meArithmetic and sums didnrsquot interest me and I wasnrsquot verygood at them It was only when I was doing GCSEs that Ibegan to enjoy it Numbers disappeared to be replaced withletters and I even enjoyed the ideas and principles behindthe numbers

Now Irsquove come full-circle Irsquove left school been to univer-sity and started developing a new calculator

My calculator started life as my university Masters projectto design a calculator that didnrsquot require learning or teachingMaybe I was ambitious but I wanted to build a calculatorthat was as intuitive to use as paper is Magic paper that isThe calculator I built behaves as much like paper as possiblebut with magic added it recognises your handwriting as youwrite and you can write naturally using ordinary mathemati-cal notation So it really works like paper then the magichappens when this writing is morphed into neat typesetequations which while remaining editable as anything elseare filled in with the correct answers Overall this allowsusers not to worry about either the calculatorrsquos ability or theirown They just use it like a piece of paper and can correct itwhen it goes wrong

What I didnrsquot expect from this idea was how excitingpeople would find it people actually enjoy writing sums andseeing them magically transformed before their eyes As aprofessor of mathematics said hersquod seen plenty of people cryover sums before but hersquod never seen people laugh andsmile

The calculator makes more sense when you see it workinginteractively for this brief article yoursquoll have to make dowith a series of static screen shots

The screen shots of course only show the screen not howyou interact with it Nor do static screen shots give any senseof the experience or the unique feel of using it

We use a tablet or a touch screen so it is very easy In factitrsquos a bit like the fancy user interface in Minority Report whenJohn Anderton (played by Tom Cruise) plays around on thebig glass screen

ldquoIrsquove never seen anything thatrsquos brought a smile to my facewhile doing addition but this has For that reason alone Iwant onerdquo ndash An artist

The initial responses I got and more formal HCI evalua-

tion confirmed it worked surprisingly well Users reallyenjoyed using it and actually got more accurate results whenusing it than with the ordinary commercial handheld calcula-tors they were familiar with

Earlier this year we demonstrated an improved version ofthe calculator at the Royal Society Summer Science Exhibitionto over 4000 people We managed to get formal feedbackfrom 436 people Over 90 enjoyed using it ndash rating it topfrom the five choices we gave them

Its surprising ease of use and fun has ndash we think ndashopened up entirely new ways of interacting with mathemat-ics It would have been an eye opener for me at school andmany of our subjects particularly those still doing GCSEthemselves have expressed the same thought The calculatorallows users to play with mathematics to try things out andto learn and see the underlying process One high schoolteacher said ldquoI like the way it sets everything out clearly youcan see how it got the answerrdquo

Hopefully all this will fit into the HCI PhD I am nowdoing We hope the calculator will have great opportunitiesfor use in learning and teaching and also in everyday calcula-tion tasks And hopefully the principles and ideas behind itcan be extended to other applications

ReferencesThimbleby W Thimbleby H (2005) A novel gesture-based calculator and its

design principles In HCI2005 Proceedings Volume 2

For more information please visit httpcsswanseaacukcalculatorsYou can also download the calculator from there It is written in Javaand should run on almost any computer but note that it works bestwith tablets touchscreens or interactive whiteboards rather thanmice

HCI2005 The FringeWeapons of Maths Construction Will Thimbleby

1 Write anywhere2 Changes automatically

recognised and solved3 Grab and move parts of a

sum4 The new sum rearranged

and solved

Will Thimblebywillthimblebynet

I am a PhD student at Swansea Univer-sity researching generative principles foruser interfaces I work there with HaroldThimbleby And yes that is my Dad I ama second generation HCIer so I guess hehas had some influence I dont think Iever consciously decided to enter HCIBut I love creating and making thingsbetter and HCI today is one of the mostwide reaching best ways to do that

20 Interfaces 65 bull Winter 2005

Frank It is very reassuring to know that there is a movementto consider lsquoComputers and the Older Generationrsquo

There was a very good and extensive presentation byProfessor Alan Newell stressing the need for designers toproduce computers with the older user in mind

There was an interactive lsquoDesign Workshoprsquo in which allparticipated followed by an assessment and investigation ofthe resulting designs presented with ease of use and suitabil-ity being paramount being for the use of all groups This wasquite enlightening and highlighted the pressure on lsquoDesignrsquoto cover all aspects of the product

Anna The keynote by Alan Newell examined the differentways we have of thinking about design for older people hecompared the lsquoinclusive designrsquo approach which sees designbeing extended to include groups like older and disabledpeople and an alternative approach which starts from aconsideration of these groups Designing with older ordisabled people in mind he argued produces technologyuseful for everyone ndash and often produces radical new solu-tions that would not otherwise occur for example the cassettetape recorder which was initially produced in England fortalking-books for the blind (Newell and Gregor 1997)

This was followed by a design workshop in which fivegroups separately designed paper prototypes of accessiblenavigation aids two groups were enhanced by the inclusionof older volunteers who took an active part in the designdiscussions When the designs were complete they werepublicly evaluated with Alan Newell acting as an evaluator

The designs were all interesting and carefully consideredand the evaluations were illuminating (and often veryfunny)

HCI and the Older Population workshop (two views)HCI2005

The ageing population and a recognition of the utility oftechnology means there is an increasing interest indesigning with older people in mind whether thisinvolves designing for all or producing specific items oftechnology to support older people The HCI and theOlder Population workshop at HCI2005 was intended toprovide a forum for those working in the area and toencourage others to consider this user group This wasthe latest of a series of such workshops at BCS HCIstarting in 2002 (Brewster and Zajicek 2002)

A standard element in our workshops is a talk fromand the attendance of members of the Dundee UserPanel a group of older volunteers While we can discussdesign issues ad nauseam the most effective way ofcommunicating the barriers that older adults encounterto technology use is to hear it from the users themselves

This report on the workshop was written by AnnaDickinson (University of Dundee) who co-organised theworkshop and Francis Allen one of the members of theUser Panel

21Interfaces 65 bull Winter 2005

Frank After lunch two representatives of the older genera-tion gave an individual talk on how computers appeared tothem again stressing design inclusion

The resulting discussion concentrated again on thelsquodesignrsquo aspects and the awareness to allow for the needs ofthe older generation as forecasts emphasise a greater increasein the older group

A generalisation of the one day workshop was that it didclearly stress the need for design application to the oldergroup but there was little to report on action as to what is tobe implemented

Anna The talks by Isobel Lindsay and Wilf Lakie were reallyeffective in underlining the frustration that novice users havewith complicated computer systems Part of Wilfrsquos talkinvolved reading out the following

Computers are still a mystery to me as myindustrial experience was wholly mechanicalengineering with only elementary electrics I dofind the computer to be a frustrating and confus-ing tool as there are always two three or moreways of achieving a function this I find to besuperfluoushellip Having just upgraded to a newunit with the XP operating program I understandthat XP refers to lsquoexperiencersquo my personal view isthat the program should be named the Exagger-ated Programme Personally it means I have tolearn a whole new set of rules in order to obtaineven the most basic function and there exists awhole conglomeration of new operating tools andmenus that mean nothing to me

The (too short) discussion which followed focused onsome of the questions that this area consistently brings upwhat are the characteristics of lsquoolder peoplersquo Is designing forthis group different from designing for the population ingeneral What can inclusive design do for us

Frankrsquos conclusions Designers have a great difficulty inproducing something for a group of people who had alifetime of contact only with mechanical objects I onlyexperienced electricity in electric motors lighting andtorches Note There was no electric light in the house until Iwas aged about six No telephone not even a radio The firstradio in the house was a lsquoOne valversquo that I built from a designsheet with parts supplied by an enthusiast (I was then agedseventeeneighteen)

I would like design people to stop designing units moresuitable for their own use and to design a unit more suitablefor general use by all classes of computer ability

What I have in mind is a unit that has all the bells andwhistles of the latest application covering all the latestinnovations that the design people can produce BUT thesame unit has the ability to be used by all computer users Tome this could be achieved by what is in common use in thegames field that is a keypad would select the LEVEL atwhich the unit would operate If this was available then

Anna Dickinson amp Francis Allen

anyone could use the unit at the level selected by themselvesand would be able to progress to higher levels in the sameway as they do in games by practice and increased abilityThe technology appears to be there so why not use it

Annarsquos conclusions One issue that consistently resurfaces isthe difficulty of communicating effectively with older usersabout computers and the potential for design changes Whilethose researchers who attended the workshop seemed tolearn a great deal from the presentations given by membersof the User Panel and from their involvement in the designexercises (and at Dundee we have been learning from themsince the beginning of the UTOPIA project in 2001) there wasan important and unforeseen effect on those members of theUser Panel who contributed Attendance at the workshopand especially involvement in the design exercises demon-strated for them some of the difficulties and challenges facingdesigners The result has been that instead of asking ldquoWhycanrsquot you make computers that workrdquo the questions becomeldquoHave you thought of trying thisrdquo Such sophisticatedinvolvement from our target users is a very positive step forall of usS Brewster and M Zajicek (2002) A New Research Agenda for Older Adults

Workshop BCS-HCI London UKA F Newell and P Gregor (1997) Human computer interfaces for people with

disabilities Handbook of Human Computer Interaction (1997) pp813ndash824

Call for Papers

IWSAWC 2006

6th International Workshop onSmart Appliances and Wearable Computing

In conjunction with ICDCS 2006

July 4 2006 Lisboa Portugal

Submission deadline January 15 2006

httpubicomplancsacukworkshopsiwsawc2006

Call for Papers

1st International Workshop on Physicality

6ndash7 February 2006 Lancaster UK

This multidisciplinary workshop will bring together researcherswho are interested in the way that physicality of digitalartefacts influences their use or in the way that digitalityinforms our understanding of the physical Through invitedtalks short research presentations and group discussion wewill discuss views on the fundamental nature of physicality andhow this relates to design in areas such as ubiquitous andtangible computing virtual reality and digital arts

submission deadline for position papers 10 January 2006

httpwwwphysicalityorg

22 Interfaces 65 bull Winter 2005

Toilet Trauma

Oh but whatrsquos a girl to do whenshe arrives at the university hallsof residence at 11pm to findtherersquos no toilet paper and thelsquo24hrrsquo Student Volunteers areslightly off-pace and annoyed atbeing disturbed

Without going into too finer detailI soon discovered that Irsquod notbrought any tissues either Ac-cording to the commandments leftin each room (eg ldquothou shalt notpark in residentsrsquo parking spacesrdquoand ldquothou shalt empty the bin andstrip the linen before leaving thyguest room on Fridayrdquo) eachroom has one supply of toilet rolland after that has been thor-oughly consumed ldquoreplacementswill need to be supplied byguestsrdquo

Well with a little ingenuity Ipulled through fortunately Ibrought enough knickers that Idonrsquot need to wear todayrsquos againuntil Friday And happily when Iregistered this morning my(rather trendy) delegate bagcontained enough scrap paperthat I should be able to managetill the end of the week withoutgiving in and supplying my own

toilet roll Hah

The Purple Pixiexx

Bathroom Bother

On the other hand I appear tohave been supplied with compli-mentary bottles of shampooconditioner and shower gel allnicely laid out on my loan-towelsndash like some fancy joint To behonest Irsquod rather have a comfybed without the plastic tartanmattress (whatrsquos that about)and a bedside light thank youvery much

Being a girl I brought my ownshampoo anyway

This morning though clutching

said shampoo I opted to bravethe slightly mouldy shower (AuntyMildew wouldrsquove been proudGrsquorest her soul) In the nobletradition of the Dastardly DandyDan (PP 2004) I turned on theshower and was flung across theroom by the force (small lsquofrsquo)

Water hellip water hellip everywhere

Still enough about the facilities hellipwell therersquos never enough aboutthe facilitieshellipbut wersquoll leave them

alone for now hellip

LoveThe Purple Pixiex

The Blue Genie

Irsquove just been speaking to my palthe Blue Genie He actually got toEdinburgh early on Sunday butspent the majority of the after-noon confined to his room(shudder) awaiting the arrivalof the Emergency Joiner It seemsthe lock on his door was brokenso he couldnrsquot actually lock hisdoor

So he didnrsquot have much choicebut to hang around until theEmergency Joiner turned uptwiddled his tools tutted a fewtimes and fixed the lock Appar-ently his thingummy was tooshort for the whatsit

At least he has a lock Thatrsquos all I

have to say on the matter

ThePPxx

The Shower Persona

Good morning Irsquom your showerlooking forward to freshening up

No thatrsquos not me thatrsquos the fanDidnrsquot switch it on Well getdressed get out and switch it onthen Building regulations aboutunventilated toilets Never heardof them

This morning Irsquove a really cleancubi hellip WAHAY HERE WE GOWATER WATER WATER I LUVVITSEE ME GO EVEN DANrsquoS NOTSEEN THIS KIND OF PRESSURESINCE THAT AGGRESSIVE QUES-TIONING AT SUNDERLAND BLOWTHAT SHOWER CURTAIN AWAYONTO THE FLOOR THANK THEDAY THEY POINTED ME STRAIGHTOUT THE CUBICLE DOOR ANDTHEN FITTED A CURTAIN IN-STEAD OF DOORS YO JUST SEEHOW FAST THE FLOOR FILLS UP IGO ALL THE WAY TO ELEV hellip ohspoilsport

Ok so a dribble shower then Yessir certainly sir Thank you sirsee you tomorrow sir

I just hope the next one puts theirtowel on the rail so that I can give

it a good blast hellip

Shower 72

How to survive conferenceweek in student halls

1 Sleep when you can if youcanrsquot sleep on your plastic mat-tress which creaks every timeyou move find a quiet cornerduring tea breaks or just slip intothe back row of an especially dullpresentation

2 Take your own pillow you canuse it to (a) bolster the suppliedpillow (b) replace the suppliedpillow (c) get comfortable when

Edited Lowlights from the Seedy Underbelly of HCI2005

The Purple Press

23Interfaces 65 bull Winter 2005

napping during the day (see Tip1)

3 Slip the supplied towel betweenthe plastic mattress and sheet to(a) provide some kind of padding(b) reduce the level of creaking(c) avoid waking up in a pool ofyour own sweat

4 Or alternatively sleep on topof the duvet and use your coat asa cover

5 Ignore all of the above andbook into the Travel Inn acrossthe road That way you can ignoreTips 1ndash4 yoursquoll get taps thatyou can actually turn off showersthat donrsquot flood the bathroomtowel rails that break your fallwhen you slip in River Napier (iebathroom floor) and donrsquot contrib-ute to it and door locks that canresist more than your novicepickpocketing-with-a-paper-clip

skills

e-bsorbed

A bus commute to the conferenceeach morning is a drag unless you

can find something more enjoy-able to do at the same time

Entertaining myself by flickingthrough the proceedings yester-day a paper about tools forleasure reading caught my eye Itwas fascinating ndash talking aboutthings like the importance ofmobility for books and e-booksthe social life of print books andthe emotional attachment peoplehave to them

Just after Irsquod read the bit aboutprint books often becominginvisible with the userrsquos attentionbeing completely taken by thecontent of the reading experienceI looked up hellip and realised Irsquodmissed my stop

Napier was long behind us hellipwhich is really neat an interac-tive research paper that gives youthe actual experience itrsquos discuss-ing Is there a name for thisphenomena and does anyonehave other examples hellip or do

these things only happen to me

PC

Conference Fringe

It seems to me that the less effortthat goes into organising some-thing the more fun it is

This is not to rubbish the work ofmy pal the Blue Genie who ranthe Fringe What I mean is thatthere was no review processinvolved in selecting the partici-pants in the Fringe

Basically if you had an idea or aninteractive experience you wantedto demonstrate to the rest of theconference you could just set upyour laptop and away you went

I was really rather impressed withthe exhibits Clearly so were theother delegates that stuck aroundto see because the presenterswere talking constantly to peopleuntil it was all wrapped up atabout 7pm

If you didnrsquot stick around to seethe Fringe shame on you

The exhibits included theThimbleby Tworsquos funky calculatorCanadian Chickrsquos two-handedmouse(smice) and a means ofgathering data on how peoplelsquoskinrsquo their applications and tools

Disclaimer

The views expressed in The PurplePress are not those of the authors oranyone else and are not to be re-peated in front of anyone who couldtake offence although of course noone can take offence because thecharacters described in The PurplePress could not possibly exist in realor virtual life or death Does thatcover everything

Architectural ungreatness

Whoever dreamt up the design ofthe Lindsay Stewart LectureTheatre Whatrsquos the first rule ofauditorium design Donrsquot light thespeaker from behind So whatdoes LSLT do It has a bloodygreat window right behind wherethe speaker stands

A feeble attempt has been madeat some point to block the lightwith blinds that generate a head-ache-inducing moire effect forthose in the audience an overalleffect demonstrated by Mary Cduring her otherwise excellent

keynote presentation

So the question is should we doaway with the whole peer reviewprocess for HCI2006 in LondonAfterall itrsquos tedious and time-consuming for all involved Whynot instead just have anyonewho fancies coming to the confer-ence turn up with their laptop todemo their projects

I think it could work hellip

Purple Pixie

24 Interfaces 65 bull Winter 2005

Welcome to Interfaces Reviews Thanks to Sandra Cairncross for doing a great job as the last editor I have now been given the batonand perhaps unfortunately for you this means you get three reviews by me in this issue This is a short-term measure and will soon beremedied I have a willing cohort of reviewers and some great books to discover Interfaces Reviews will feature a themed set of books ineach edition In the coming year the reviewers will be bringing you their views on books on novel interfaces information architecture andgames as well as some lsquoheavy stuffrsquo I will also be getting the latest news on up and coming HCI books so if you are publishing writing orhave seen a great book let me know These are my contact details

John KnightDirector of User-LabBirmingham Institute of Art and DesignGosta GreenB4 7DX0121 331 7868JohnKnightuceacuk

The three reviews in this edition cover my interests in art design and technology Tangential to HCI perhaps but it is interesting how each ofthese subjects tackles the humanndashcomputer interface in terms of aesthetics utility and ethics

John KnightJohnknightuceacuk

This book comes from the same stableas Patrick Jordanrsquos Pleasurable ProductsOther publications in the series includeJordanrsquos Introduction to Usability andHuman Factors in Product Design withWilliam Green With this pedigree thisnew volume is unlikely to disappointand it doesnrsquot It looks and feelstrustworthy and complete

The book has three parts The firstdescribes the practice of HumanFactors The second offers a compen-dium of methods The last part looks atprofessional issues and applications Itis clearly aimed at practitioners andcould be a single point of referenceIndeed the introduction suggests thatits writing came from the lack of sucha work It is aimed at the designdisciplines and will have relevance toeveryone from architects to softwareengineers For the more lsquodesignerlyrsquo itmay be a bit dry and there are fewillustrations However designers ofany flavour would be well advised toread it

The book begins by looking at thebarriers to the take up of technologyand the problems with designingproducts and user interfaces HumanFactors is proposed as a remedy to

these problems and a way of improv-ing the user experience The focus ispretty much on traditional ergonomicconcerns These include comfortperformance reliability and physi-ological and cognitive fit Applicationscentre on systems and especially thosepertaining to activity and work

Readers are taken through thehistory of human factors design andthis is contextualised by a processcycle that dovetails with businessneeds and the product lifecycleIndeed despite looking academic thecontent is firmly aimed at business andmaking products more useful andusable Given the ergonomics focus itis understandable that the first sectiontackles human abilities memory andphysiology and the influence of theexternal environment Motivation andproblem solving are also consideredand are firmly rooted in a cognitiveperspective

Given the practitioner focus it isunusual (but refreshing) to get somedeeper stuff Thus Nemeth slips inMontaigne and the nature of sensualexperience This is done in an accessi-ble and businesslike manner ChapterFour looks at products and innovationThis chapter provides an overview ofprocess that integrates ideation and theproduct lifecycle within a typical user-centred design framework Again thebook usefully links to business needsand widens the focus of Human

Factors to encompass new productdevelopment

Chapter Five takes an overview ofthe discipline and maps out its appli-cation in industry The first sectionspave the way for the main contentFocusing on methods this part willprobably be of most interest to practi-tioners In just under two hundredpages Nemeth covers 36 methodsThese are organised under six sectionsThe first concerns analytical methodsNext design guidance is dealt withEvaluation methods are then de-scribed followed by a useful chapteron surveys interviews and question-naires The final chapters concernusability assessment and controlledstudies

Each method is described in termsof what it does The necessary prepara-tion work is outlined including thematerials equipment and environmentthat are needed In addition easy tofollow procedures and methods foranalysing results are provided Shortexamples are given and the methodsare also usefully cross-referenced Thefinal section of the book considers thebusiness side of human factorsBeginning with the cost benefitsuseful organisational issues are alsoexamined Finally Nemeth looks atcommunications and the book con-cludes with case studies from a widerange of projects

This is a useful practitionerrsquos bookit is clearly grounded in industry

Interfaces Reviews

Human Factors Methods for DesignMaking Systems Human-CentredChristopher P NemethCRC Press 2004396 pages hardback illustrated bampwISBN 0-4152-9798-2CRC Price $9995 (about pound5700)

25Interfaces 65 bull Winter 2005

This book offers an insight into a newand dynamic community of softwareartists The book comes from theRead_Me festival that took place inAarhus last year The festival had twosections a conference and interactiveexhibition lsquocamprsquo As well as a bookthe organisers have an accompanyingwebsite at Runmeorg The site curatesthe artworks online while Read_Meoffers theoretical and practical dia-logue offline

From neither the art nor strictlyinteractive arts community Runmehas come together through informalgroups and networks Indeed theyhave stronger links to the hackercommunity than to the establishmentof Ars Electronica This means they areoften critical of the elitism of thegallery and museum culture(Andersen and Pold p 14) They arepragmatic practitioner based and(thankfully) leave the more esotericquestions about AI and consciousnessto the art establishment

Many of the twenty articles tacklesoftware formalism vs softwareculturism This debate central to thecommunity concerns whether inter-vention should focus on the material(software) or culture Intervention isan appropriate term as most contribu-tors see their work in explicitlypolitical terms Formalism concen-trates on artistic uses of code Software

culturalism on the other hand reflectsthe world of software and critiquestools such as Google and WindowsHere political intervention concernsreflecting the hidden values andqualities of the technology A thirdstrand bridges both and concernsperformativity and there is a healthydiversity of thought and actionbetween the two poles

The best theoretical papers are byArns Cox et al Johannson andLillemose Inke Arnsrsquo article comparessoftware art to generative art Thelatter is defined by Galanter as rsquoany arthellip where the artist uses a system hellipwhich is set into motion with somedegree of autonomy contributing to orresulting in a completed work of artrsquo(p 178) Troels Degn Johansson looksat the crisis of art as a parallel to one insoftware art Like most contributors heis critical of the interactive arts estab-lishment and Margot Lovejoy Indeedhe condemns her focus on art whichlsquois only marginally interested inexperiments at the level of programcodersquo hellip and is only interested in lsquowhatis tactile audible and visiblersquo (p 155)

Jacob Lillemose contemplatesFlorian Cramerrsquos distinction betweentwo kinds of software art Firstly thelsquoliterary and mathematical aesthetics offormal qualities of programming andgenerative codersquo hellip and secondly thelsquoconceptual and discursive involve-ment with software culturersquo (p 154)He argues that software art lsquois oftentreated as a digitally updated versionof the conceptual art that emerged inthe mid 60srsquo (p 138) rather than aqualitatively new discipline

Certain kinds of technology crop upin a number of chapters The predict-ably unpredictable functionality ofGoogle and Open Source are clearfavourites as opposed to the logicaland the corporate There are also anumber of artists that are referencedregularly These include John Cageand Sol Le Witt both for theirperformativity and immaterialism

As well as works being on show atRunmeorg the book also summarisesthirty two software art projects Theworks include Douwe OsingarsquoslsquoGoogle Talkrsquo (p 392) that generates

poetry from an initial keyword PeterLuiningrsquos (p 354) lsquoWindowrsquo is literallythat a transparent window thatcaricatures the graphical user interfaceversion because you can see through itIn similar ways many of the lsquosoftwareculturersquo works are witty and selfreferential including a thank you toJakob Nielsen

From the more formalist wingBoris Kopeinigrsquos TMP (p 370) is aseemingly random array of numbersthat fill the screen and change throughsome hidden functionality There arealso some good works that bridge thevideo and computer arts such as AmyAlexanderrsquos lsquoExtreme Whitespacersquo (p362) Performativity is also addressedwith live coding where laptops areused in live performances (Cox et al p170)

This book is testament to a new anddynamic community that has a uniquetake on art and software It will beinteresting to see how the communitymatures and begins to influencesoftware culture and art On the downside there is sometimes little concernfor the audience reception of the workOccasionally it seems as though thecommunity is the audience and thepractitioners are happy with this Thissituation however is untenable if theirinterventions are to a have widerimpact on art software and society

Edited by John Knight

practice with an eye on currentresearch and pertinent philosophicalgroundwork At nearly four hundredpages it is comprehensive without anypadding The core of the book is itsunderstandable descriptions ofmethods These provide valuableprofessional guidance and makeHuman Factors Methods for DesignMaking Systems Human-Centred aninvaluable reference work

Read_Me Software Art and CulturesOlga Goriunova and Alexei Shulgin[eds]Digital Aesthetics Research CentreUniversity of Aarhus 2004397 pages paperback illustrated bampwISBN 8-7988-4404-0University of Aarhus price pound2200

This is a flawless book that will beprovocative to anyone interested intechnology design and society Thebook starts by asking the questionwhat is a network The answer iscommonsense networks compriselsquonodes ties and flowsrsquo (p 26) Theauthor then brings together a numberof politicaltheoretical strands includ-ing globalisation post-Fordism theinformation society post-industrialismand post-modernism These he arguesare the precursors of the networksociety but the present is more than

The Network Society (Key Concepts)Darin BarneyPolity Press 2004198 pages paperback bampwISBN 0-7456-2669-6Polity Press price pound1499

26 Interfaces 65 bull Winter 2005

the sum of the past Drawing on thework of Manuel Castells in The Rise ofThe Network Society Barney points tothe unique qualities of the age (pp 25ndash34)

In Castellsrsquos formulationldquothe network society hellip ismade up of networks ofproduction power andexperience which con-struct a culture ofvirtuality in the globalflows that transcend timeand spacerdquo (Castells 1998370)

Well indeed and Castells loomslarge in the book and especially hisassertion that society is increasinglylsquoinformationalrsquo (p 28) and lsquoglobalisedrsquo(p 28) This means that power andconflict emanate from access to thenetwork (p 30) and creates a tensionbetween lsquoplacelessnessrsquo (p 31) andpeoplersquos need for lsquorootednessrsquo Lastlyhuman activity is expanded acrossborders and time zones in the networksociety These are all useful pointers towhere things are going and what wecould be designing

The first section looks at networktechnology Here Barney departs fromCastells and critiques instrumentalistsubstantivist and social constructivisttheories of technology and offers alsquocomposite viewrsquo (p 42) This approachsees technology as neither entirelydeterministic nor neutral but insteadmutable in the hands of humanagency

Barney considers the essence ofnetwork technology and notes how itembeds lsquoinstrumental rationalityrsquowithin seemingly neutral tools He alsopoints out some of the positive aspectsof networks in facilitating two-waycommunication localisation and lsquothereconstitution of local identity inter-ests and powerrsquo (p 47) In addition asopen systems networks provide anarena for contesting values andopportunities unavailable in the past

Network technology is alsocontextualised with issues in designsituation and use The author looks toAndrew Feenberg Langdon Winner(p 49) and Lawrence Lessig (p 51)These thinkers make similar points toHarvey Molotch and in essence theysuggest that design fixes value andaffordances for its users Converselyvalue and affordances are not solely

within the province of the designerDesign is constrained and influencedby external agencies These influencesare wide and encompass everythingfrom the law to methods of produc-tion Winner offers a well knownexample of how design can fix apolitical value through creatingconstraints and affordances for users

New Yorkrsquos Long Island highwayoverpasses were lsquodeliberately designedby Robert Moses so as to be too low toallow passage beneath them by publicbuses This design decision was also apolitical decision and the technicalarrangement it put in place was also apolitical arrangement hellip low over-passes effectively denied poor peopleand racial minorities hellip access to thepublic park and beachesrsquo (p 50)

The character of network technol-ogy is then described in terms oflsquotimendashspace compressionrsquo (p 61) andlsquodeterritorialisationrsquo (p 62) In effectthis means increasingly scattered andinterlinked methods of communica-tion production and consumptionacross time and distance Emblematicof the network society is the Internetand the author notes that lsquonever hasthere been a mass communicationsystem that seems so little contained orconstrained by territorial expansersquo (p62) Finally decentralisation andcontrol as well as interactivity andcustomisation are considered asunique features of the technology

The interpretative focus of thechapter is perhaps the bookrsquos onlyweakness By giving more weight tothe influence of digital networks onconsumption Barney could havebrought the issue much more alive Forexample in the rise of AmazoneBaytrade text messaging and even cheapair travel the matrix of human andtechnological networks is tangiblypresent

The next section concerns thenetwork economy This takes ineverything from enterprise and workto the changing nature of propertyThe history begins with the formula-tion of an information economy in the1960s and the liberalisation of thetelecommunications sector in the UKand US This materialist approach isrewarding Barney shows how politi-cal economic and technologicalexpediency has produced fundamentalchange for better and worse

The last two chapters concernpolitics and identity Both are influ-enced by a collapse of legitimacy of theold increasing fragmentation and newnetworks This is brought into thecontext of the rise of globalisation andthe changing role of enterprise and thestate The lsquostatersquos apparent crisis ofsovereigntyrsquo (p 114) is the authorargues a result of deterritorialisationalthough he surveys alternativeinterpretations of the geo-politicalmap

The network society is both spurand brake on political involvementand the author is ambivalent whetherthe changes it brings about are good orbad He notes the rise of new(transnational) opposition movementsat the same time as the hegemony ofthe old (national) media Thesedevelopments are contained within alsquonew politicsrsquo that is highly networkedand symbolic The author also suggeststhat identity is an increasingly impor-tant question in the face of thedelegitimising of organisations Thechapter begins with a quote fromCastells (p 145)

ldquoIn a world of global flowsof wealth power andimages the search foridentity collective orindividual ascribed orconstructed becomes thefundamental source ofsocial meaning hellip Identityis becoming the main andsometimes the only sourceof meaning in a historicalperiod characterized bywidespread destructuringof organisations helliprdquo(Castells 19963)

Drawing on the work of SherryTurkle the mutability of identity isdiscussed and the chapter concludesby looking at community AvoidingCastellsrsquos positive reading of thesituation the author is more concernedabout whether the network society isreal or is just a useful focus for under-standing the world we live in (p 181)We might broaden that focus to thinkabout how the network society influ-ences the way we design and theproducts and services we help tocreate

John KnightJohnknightuceacuk

27Interfaces 40 bull Autumn1999C

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org

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4ndash20

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bcs

-hci

org

uk

Interfaces is published quarterly by the British HCI Group copy 2005 The British HCI Group (unless indicated otherwise) The opinions expressed represent thepersonal views of the authors and are not the official views of their companies nor of the British HCI Group unless specifically stated

Quarter page pound135Half page pound240Full page pound44520 supplement for cover or

inside cover pages

Discounts given to corporate memberseducational institutions and charities

Special rates for job advertisementsLoose inserts pound175 + weight allowance if over

10g

ADVERTISING RATES ndash to advertise contact the editorJob advertising also accepted for UsabilityNewscom at thesame rates as for quarter-page ad in Interfaces Book bothfor a 20 discount Contact Andy Dearden CommunicationsChair British HCI Group0114 225 2916 oramdeardenshuacuk for further details

The British HCI Group is served by Sub-groups comprising representatives from a broad range of academic and industrial centres of HCIinterest The Sub-groups are committed to promoting the education and practice of HCI and to supporting HCI people in industry and academiaFor contact details of the persons in each Sub-group please select from the following

Officers and Sub-groups

CHAIRS AND OFFICERS GROUPChair Russell BealeVice Chair Catriona CampbellEx-Chair Gilbert CocktonTreasurer Ian BenestSecretary Linda LittleCommunications Sub-group ChairAndy DeardenEducation amp Practice Sub-group ChairWilliam WongEvents Sub-group Chair Peter Wild

Anxo Cejeiro RoibasMembership Sub-group ChairAdrian WilliamsonChair of Student RepresentativesCatherine Kenny

Communications Sub-groupChair Andy Dearden

Interfaces magazine editor Laura Cowen

PR amp Marketing Nico McDonaldCatriona Campbell Nick Bryan-KinnsAmir Naghsh (webmaster)

UsabilityNewsProject Director Dave ClarkeEditor Ann Light

Website listserv and online servicesJesmond Allen Gerred Blyth

Research Sub-groupChair Dianne Murray

Alan Dix Dale Richards

Events Sub-groupChair Peter Wild

Conference Planning Fintan Culwin

European ConferenceLiaison amp Planning vacant

HCI2005 Chair Tom McEwan

HCI2004 Chair Janet Finlay

Meetings Officers Colin VentersAnxo Cereijo Roibaacutes

Fausto J Sainz Salces (SR)

Education amp Practice Sub-groupChair William Wong

HCI Accreditation Scheme Jonathan Earthy

Alan Dix Barbara McManus

Membership Sub-groupChair Adrian Williamson

IndiaChina Liaison Andy Smith

Organisational Liaison Dave England

SIGHCHI and IFIP Liaison Gilbert Cockton

BCS Liaison Barbara McManus

Regional Liaison Daniel Cunliffe

British HCI Group committee members (alphabetical listing)

Jesmond Allen bull tel 01179 020301 bull mob 09731 731757 bull jesmondjesmondocouk

Russell Beale bull University of Birmingham bull tel 0121 414 3729 bull fax 0121 414 4281 bull RBealecsbhamacuk

Ian Benest bull University of York bull tel 01904 432736 bull fax 01904 432767 bull ianbenestcsyorkacuk

Gerred Blyth bull Amberlight Ltd bull tel 0870 7399900 bull gerredamber-lightcouk

Nick Bradley bull University of Strathclyde bull tel 0141 548 3524 bull fax 0141 552 5330NickBradleycisstrathacuk

Nick Bryan-Kinns bull Queen Mary University bull tel 020 7882 7845 bull nickbkdcsqmulacuk

Sandra Cairncross bull Napier University bull tel 0131 455 2724 bull SCairncrossnapieracuk

Catriona Campbell bull The Usability Company bull tel 0207 843 6702 bull fax 0207 843 6701catrionatheusabilitycompanycom

Dave Clarke bull Visualize Software Ltd bull tel 07710 481863 bull fax 01543 270409 bull davevisualizeukcom

Gilbert Cockton bull University of Sunderland bull tel 0191 515 3394 bull fax 0191 515 2781GilbertCocktonsunderlandacuk

Laura Cowen bull IBM Hursley bull laurajcowenyahoocouk

Fintan Culwin bull South Bank University bull tel 020 7815 7434 bull fax 020 7815 7499 bull fintansbuacuk

Daniel Cunliffe bull University of Glamorgan bull tel 01443 483694 bull fax 01443 482715 bull djcunlifglamacuk

Andy Dearden bull Sheffield Hallam University bull tel 0114 225 2916 bull fax 0114 225 3161amdeardenshuacuk

Alan Dix bull Lancaster University bull tel 07887 743446 bull fax 01524 510492 bull alanhcibookcom

Jonathan Earthy bull Lloydrsquos Register bull tel 020 7423 1422 bull fax 020 7423 2304 bull jonathanearthylrorg

Dave England bull Liverpool John Moores University bull tel 0151 231 2271 bull fax 0151 207 4594denglandlivjmacuk

Janet Finlay bull Leeds Metropolitan University bull tel 0113 283 2600 (ext 5158) bull fax 0113 283 3182JFinlaylmuacuk

Martha Hause bull mlhausedslpipexcom

Catherine Kenny bull Northumbria University bull tel 0191 243 7244 bull fax 0191 227 4713 bull ckennyunnacuk

Ann Light bull tel 07947 072300 bull fax 020 8241 5677 bull annlcogssusxacuk

Linda Little bull Northumbria University bull tel 0191 243 7250 bull fax 0191 227 4713 bull llittleunnacuk

Nico McDonald bull Design Agenda bull tel 07973 377897 bull fax 07976 650257 bull nicodesign-agendaorguk

Tom McEwan bull Napier University bull tel 0131 455 2793 bull fax 0131 455 2727 bull tmcewannapieracuk

Barbara McManus bull University of Central Lancashire bull tel 01772 893288 bull fax 01772 892913bmcmanusuclanacuk

Dianne Murray bull tel 0208 943 3784 bull fax 0208 943 3377 bull diannesoicityacuk

Amir M Naghsh bull Sheffield Hallam University bull tel 0114 225 3195 bull ANaghshshuacuk

Dale Richards bull QinetiQ Ltd FST bull tel 01252 393896 bull fax 01252 392720 bull drichardsqinetiqcom

Anxo Cejeiro Roibaacutes bull University of Brighton bull tel 01273 642458 bull fax 01273 642405acroibasbtonacuk

Fausto J Sainz Salces bull Liverpool John Moores University bull tel 0151 231 2082 bull fax 0151207 4594cmsfsainlivjmacuk

Andy Smith bull Thames Valley University bull tel 01753 697565 bull fax 01753 697750 bull andysmithtvuacuk

Colin Venters bull University of Manchester bull tel 0161 275 1384 bull cventersncessacuk

Robert Ward bull rdwardhudacuk

Peter Wild bull University of Bath bull tel 07779 330 554 bull fax 01225 386131 bull peterjwildgmailcom

Adrian Williamson bull Graham Technology plc bull tel 0141 533 4000 bull AdrianWilliamsongtnetcom

William Wong bull Middlesex University bull tel 0208 411 5000 bull fax 0208 411 5215 bull wwongmdxacuk

KEYBold entries indicate members of the Chairs and Officers GroupSR student representative

Editor Interacting with ComputersDianne Murray

Interfaces magazineEditor Laura CowenBooks Editor Sandra CairncrossMyPhd Editor Martha HauseProfile Editor Alan DixProduction Editor Fiona Dix

Relevant URLsBritish HCI Group wwwbcs-hciorgukUsabilityNews wwwusabilitynewscomHCI2005 wwwhci2005org

BCS ContactsSue Tueton (Membership) hcibcsorguk+44(0) 1793 417416

The British Computer Society1 Sanford Street Swindon SN1 1HJ UKTel +44(0) 1793 417417Fax +44(0) 1793 480270Email hcibcsorguk

  • Interfaces 65
    • View from the Membership Chair
    • Editorial
    • Deflections You canrsquot burst seams if no-one will wear the clothes
    • Ambient technologies
    • The brain and the web A quick backup in case of accidents
    • Past present and a virtual future Treating phobias with exposure therapy
    • My PhD Social Networks in e-Learning
    • Memorability and security of passwords
    • Experiencing design Tools of the trade
    • RAE response
    • Aspects of HCI2005
    • HCI2005
      • A PhD studentrsquos reflection
      • The Fringe
        • Scotland overrun with micehellip
        • Weapons of Maths Construction
          • HCI and the Older Population workshop (two views)
          • The Purple Press
            • Interfaces Reviews
            • British HCI Group committee members

18 Interfaces 65 bull Winter 2005

Well computer mice at least I brought my Mac Powerbookand my two USB mice to HCI2005 in Edinburgh and showedwhat powerful little creatures mice are Attaching two USBmice to any standard computer is very telling ndash the mice fightfor the cursor because only a single input stream is registeredby the OS However with my symPut driver which workson Mac OS X and Linux each mouse is given its own inputstream and peace reigns in the mouse world

What can you do with two separate input streams Thefour degrees of freedom in spatial input can be mappedasymmetrically such that the mouse controlled by thedominant hand does all the hard work and the mousecontrolled by the non-dominant hand plays a supportingrole This type of interaction follows Yves Guiardrsquos KinematicChain model [1] and is certainly useful for tasks that arenaturally asymmetric

My research focuses on tasks that are symmetric where thetwo hands play equal roles in the interaction I have devel-oped symDraw a 2-D vector drawing program in whichshapes are drawn using the two cursors to stretch the shapeout Shapes can be steered across the screen by grabbingopposite corners and this allows the shape to be simultane-ously rotated translated and scaled similar to Kurtenbach etalrsquos two-handed stretchies technique [2] In symDraw splinecurves are drawn with one hand but local editing is per-formed symmetrically with the two hands controlling theends of a tangent to a point on the curve

Irsquove also been working withIan Bell to develop symTone asymmetric photographic manipu-lation program In symTone atone reproduction curve can bemanipulated symmetrically withtwo cursors This allows fast andeasy exploration of the domainspace in which input tones aremapped through the curvefunction to determine the outputtones of the adjusted image

Irsquom currently working on adual cursor prototype window

manager called Duo Imagine resizing and moving anapplication window by grabbing opposite corners of thewindow with two cursors and simply stretching the cursorsout until the window is in the appropriate position and is thedesired size This single fluid motion can replace the two-step process of moving the window by dragging the title barand resizing the window by dragging on an edge or cornerThis example is just one of many ways that two cursors andtwo mice can be useful in a general computing environmentNo need to call in the Pied Piper here

References[1] Yves Guiard Asymmetric division of labour in human skilled bimanual

action The kinematic chain as a model Journal of Motor Behaviourpp 486ndash517 1987

[2] Gordon Kurtenbach George Fitzmaurice Thomas Baudel and Bill BuxtonThe design of a GUI paradigm based on tablets two-hands and transpar-ency In CHIrsquo97 Proceedings 1997

Scotland overrun with micehellipHCI2005 The Fringe

Celine Latulipe

symDraw object manipulation

Spline manipulation

symTone

Duo

Celine Latulipe is a doctoral candidate in theComputer Graphics Lab at the University ofWaterloo She is studying two-handedinteraction and focuses her work on usingstandard devices two cursors and symmet-ric interaction techniques In addition to herdoctoral research Celine is the mother oftwo small children and is also very involvedin trying to recruit more young women tostudy computer science She expects todefend her thesis in 2006

19Interfaces 65 bull Winter 2005

Mathematics is boring Like many people at primary school Ireally sucked at mathematics and maths seemed to suck meArithmetic and sums didnrsquot interest me and I wasnrsquot verygood at them It was only when I was doing GCSEs that Ibegan to enjoy it Numbers disappeared to be replaced withletters and I even enjoyed the ideas and principles behindthe numbers

Now Irsquove come full-circle Irsquove left school been to univer-sity and started developing a new calculator

My calculator started life as my university Masters projectto design a calculator that didnrsquot require learning or teachingMaybe I was ambitious but I wanted to build a calculatorthat was as intuitive to use as paper is Magic paper that isThe calculator I built behaves as much like paper as possiblebut with magic added it recognises your handwriting as youwrite and you can write naturally using ordinary mathemati-cal notation So it really works like paper then the magichappens when this writing is morphed into neat typesetequations which while remaining editable as anything elseare filled in with the correct answers Overall this allowsusers not to worry about either the calculatorrsquos ability or theirown They just use it like a piece of paper and can correct itwhen it goes wrong

What I didnrsquot expect from this idea was how excitingpeople would find it people actually enjoy writing sums andseeing them magically transformed before their eyes As aprofessor of mathematics said hersquod seen plenty of people cryover sums before but hersquod never seen people laugh andsmile

The calculator makes more sense when you see it workinginteractively for this brief article yoursquoll have to make dowith a series of static screen shots

The screen shots of course only show the screen not howyou interact with it Nor do static screen shots give any senseof the experience or the unique feel of using it

We use a tablet or a touch screen so it is very easy In factitrsquos a bit like the fancy user interface in Minority Report whenJohn Anderton (played by Tom Cruise) plays around on thebig glass screen

ldquoIrsquove never seen anything thatrsquos brought a smile to my facewhile doing addition but this has For that reason alone Iwant onerdquo ndash An artist

The initial responses I got and more formal HCI evalua-

tion confirmed it worked surprisingly well Users reallyenjoyed using it and actually got more accurate results whenusing it than with the ordinary commercial handheld calcula-tors they were familiar with

Earlier this year we demonstrated an improved version ofthe calculator at the Royal Society Summer Science Exhibitionto over 4000 people We managed to get formal feedbackfrom 436 people Over 90 enjoyed using it ndash rating it topfrom the five choices we gave them

Its surprising ease of use and fun has ndash we think ndashopened up entirely new ways of interacting with mathemat-ics It would have been an eye opener for me at school andmany of our subjects particularly those still doing GCSEthemselves have expressed the same thought The calculatorallows users to play with mathematics to try things out andto learn and see the underlying process One high schoolteacher said ldquoI like the way it sets everything out clearly youcan see how it got the answerrdquo

Hopefully all this will fit into the HCI PhD I am nowdoing We hope the calculator will have great opportunitiesfor use in learning and teaching and also in everyday calcula-tion tasks And hopefully the principles and ideas behind itcan be extended to other applications

ReferencesThimbleby W Thimbleby H (2005) A novel gesture-based calculator and its

design principles In HCI2005 Proceedings Volume 2

For more information please visit httpcsswanseaacukcalculatorsYou can also download the calculator from there It is written in Javaand should run on almost any computer but note that it works bestwith tablets touchscreens or interactive whiteboards rather thanmice

HCI2005 The FringeWeapons of Maths Construction Will Thimbleby

1 Write anywhere2 Changes automatically

recognised and solved3 Grab and move parts of a

sum4 The new sum rearranged

and solved

Will Thimblebywillthimblebynet

I am a PhD student at Swansea Univer-sity researching generative principles foruser interfaces I work there with HaroldThimbleby And yes that is my Dad I ama second generation HCIer so I guess hehas had some influence I dont think Iever consciously decided to enter HCIBut I love creating and making thingsbetter and HCI today is one of the mostwide reaching best ways to do that

20 Interfaces 65 bull Winter 2005

Frank It is very reassuring to know that there is a movementto consider lsquoComputers and the Older Generationrsquo

There was a very good and extensive presentation byProfessor Alan Newell stressing the need for designers toproduce computers with the older user in mind

There was an interactive lsquoDesign Workshoprsquo in which allparticipated followed by an assessment and investigation ofthe resulting designs presented with ease of use and suitabil-ity being paramount being for the use of all groups This wasquite enlightening and highlighted the pressure on lsquoDesignrsquoto cover all aspects of the product

Anna The keynote by Alan Newell examined the differentways we have of thinking about design for older people hecompared the lsquoinclusive designrsquo approach which sees designbeing extended to include groups like older and disabledpeople and an alternative approach which starts from aconsideration of these groups Designing with older ordisabled people in mind he argued produces technologyuseful for everyone ndash and often produces radical new solu-tions that would not otherwise occur for example the cassettetape recorder which was initially produced in England fortalking-books for the blind (Newell and Gregor 1997)

This was followed by a design workshop in which fivegroups separately designed paper prototypes of accessiblenavigation aids two groups were enhanced by the inclusionof older volunteers who took an active part in the designdiscussions When the designs were complete they werepublicly evaluated with Alan Newell acting as an evaluator

The designs were all interesting and carefully consideredand the evaluations were illuminating (and often veryfunny)

HCI and the Older Population workshop (two views)HCI2005

The ageing population and a recognition of the utility oftechnology means there is an increasing interest indesigning with older people in mind whether thisinvolves designing for all or producing specific items oftechnology to support older people The HCI and theOlder Population workshop at HCI2005 was intended toprovide a forum for those working in the area and toencourage others to consider this user group This wasthe latest of a series of such workshops at BCS HCIstarting in 2002 (Brewster and Zajicek 2002)

A standard element in our workshops is a talk fromand the attendance of members of the Dundee UserPanel a group of older volunteers While we can discussdesign issues ad nauseam the most effective way ofcommunicating the barriers that older adults encounterto technology use is to hear it from the users themselves

This report on the workshop was written by AnnaDickinson (University of Dundee) who co-organised theworkshop and Francis Allen one of the members of theUser Panel

21Interfaces 65 bull Winter 2005

Frank After lunch two representatives of the older genera-tion gave an individual talk on how computers appeared tothem again stressing design inclusion

The resulting discussion concentrated again on thelsquodesignrsquo aspects and the awareness to allow for the needs ofthe older generation as forecasts emphasise a greater increasein the older group

A generalisation of the one day workshop was that it didclearly stress the need for design application to the oldergroup but there was little to report on action as to what is tobe implemented

Anna The talks by Isobel Lindsay and Wilf Lakie were reallyeffective in underlining the frustration that novice users havewith complicated computer systems Part of Wilfrsquos talkinvolved reading out the following

Computers are still a mystery to me as myindustrial experience was wholly mechanicalengineering with only elementary electrics I dofind the computer to be a frustrating and confus-ing tool as there are always two three or moreways of achieving a function this I find to besuperfluoushellip Having just upgraded to a newunit with the XP operating program I understandthat XP refers to lsquoexperiencersquo my personal view isthat the program should be named the Exagger-ated Programme Personally it means I have tolearn a whole new set of rules in order to obtaineven the most basic function and there exists awhole conglomeration of new operating tools andmenus that mean nothing to me

The (too short) discussion which followed focused onsome of the questions that this area consistently brings upwhat are the characteristics of lsquoolder peoplersquo Is designing forthis group different from designing for the population ingeneral What can inclusive design do for us

Frankrsquos conclusions Designers have a great difficulty inproducing something for a group of people who had alifetime of contact only with mechanical objects I onlyexperienced electricity in electric motors lighting andtorches Note There was no electric light in the house until Iwas aged about six No telephone not even a radio The firstradio in the house was a lsquoOne valversquo that I built from a designsheet with parts supplied by an enthusiast (I was then agedseventeeneighteen)

I would like design people to stop designing units moresuitable for their own use and to design a unit more suitablefor general use by all classes of computer ability

What I have in mind is a unit that has all the bells andwhistles of the latest application covering all the latestinnovations that the design people can produce BUT thesame unit has the ability to be used by all computer users Tome this could be achieved by what is in common use in thegames field that is a keypad would select the LEVEL atwhich the unit would operate If this was available then

Anna Dickinson amp Francis Allen

anyone could use the unit at the level selected by themselvesand would be able to progress to higher levels in the sameway as they do in games by practice and increased abilityThe technology appears to be there so why not use it

Annarsquos conclusions One issue that consistently resurfaces isthe difficulty of communicating effectively with older usersabout computers and the potential for design changes Whilethose researchers who attended the workshop seemed tolearn a great deal from the presentations given by membersof the User Panel and from their involvement in the designexercises (and at Dundee we have been learning from themsince the beginning of the UTOPIA project in 2001) there wasan important and unforeseen effect on those members of theUser Panel who contributed Attendance at the workshopand especially involvement in the design exercises demon-strated for them some of the difficulties and challenges facingdesigners The result has been that instead of asking ldquoWhycanrsquot you make computers that workrdquo the questions becomeldquoHave you thought of trying thisrdquo Such sophisticatedinvolvement from our target users is a very positive step forall of usS Brewster and M Zajicek (2002) A New Research Agenda for Older Adults

Workshop BCS-HCI London UKA F Newell and P Gregor (1997) Human computer interfaces for people with

disabilities Handbook of Human Computer Interaction (1997) pp813ndash824

Call for Papers

IWSAWC 2006

6th International Workshop onSmart Appliances and Wearable Computing

In conjunction with ICDCS 2006

July 4 2006 Lisboa Portugal

Submission deadline January 15 2006

httpubicomplancsacukworkshopsiwsawc2006

Call for Papers

1st International Workshop on Physicality

6ndash7 February 2006 Lancaster UK

This multidisciplinary workshop will bring together researcherswho are interested in the way that physicality of digitalartefacts influences their use or in the way that digitalityinforms our understanding of the physical Through invitedtalks short research presentations and group discussion wewill discuss views on the fundamental nature of physicality andhow this relates to design in areas such as ubiquitous andtangible computing virtual reality and digital arts

submission deadline for position papers 10 January 2006

httpwwwphysicalityorg

22 Interfaces 65 bull Winter 2005

Toilet Trauma

Oh but whatrsquos a girl to do whenshe arrives at the university hallsof residence at 11pm to findtherersquos no toilet paper and thelsquo24hrrsquo Student Volunteers areslightly off-pace and annoyed atbeing disturbed

Without going into too finer detailI soon discovered that Irsquod notbrought any tissues either Ac-cording to the commandments leftin each room (eg ldquothou shalt notpark in residentsrsquo parking spacesrdquoand ldquothou shalt empty the bin andstrip the linen before leaving thyguest room on Fridayrdquo) eachroom has one supply of toilet rolland after that has been thor-oughly consumed ldquoreplacementswill need to be supplied byguestsrdquo

Well with a little ingenuity Ipulled through fortunately Ibrought enough knickers that Idonrsquot need to wear todayrsquos againuntil Friday And happily when Iregistered this morning my(rather trendy) delegate bagcontained enough scrap paperthat I should be able to managetill the end of the week withoutgiving in and supplying my own

toilet roll Hah

The Purple Pixiexx

Bathroom Bother

On the other hand I appear tohave been supplied with compli-mentary bottles of shampooconditioner and shower gel allnicely laid out on my loan-towelsndash like some fancy joint To behonest Irsquod rather have a comfybed without the plastic tartanmattress (whatrsquos that about)and a bedside light thank youvery much

Being a girl I brought my ownshampoo anyway

This morning though clutching

said shampoo I opted to bravethe slightly mouldy shower (AuntyMildew wouldrsquove been proudGrsquorest her soul) In the nobletradition of the Dastardly DandyDan (PP 2004) I turned on theshower and was flung across theroom by the force (small lsquofrsquo)

Water hellip water hellip everywhere

Still enough about the facilities hellipwell therersquos never enough aboutthe facilitieshellipbut wersquoll leave them

alone for now hellip

LoveThe Purple Pixiex

The Blue Genie

Irsquove just been speaking to my palthe Blue Genie He actually got toEdinburgh early on Sunday butspent the majority of the after-noon confined to his room(shudder) awaiting the arrivalof the Emergency Joiner It seemsthe lock on his door was brokenso he couldnrsquot actually lock hisdoor

So he didnrsquot have much choicebut to hang around until theEmergency Joiner turned uptwiddled his tools tutted a fewtimes and fixed the lock Appar-ently his thingummy was tooshort for the whatsit

At least he has a lock Thatrsquos all I

have to say on the matter

ThePPxx

The Shower Persona

Good morning Irsquom your showerlooking forward to freshening up

No thatrsquos not me thatrsquos the fanDidnrsquot switch it on Well getdressed get out and switch it onthen Building regulations aboutunventilated toilets Never heardof them

This morning Irsquove a really cleancubi hellip WAHAY HERE WE GOWATER WATER WATER I LUVVITSEE ME GO EVEN DANrsquoS NOTSEEN THIS KIND OF PRESSURESINCE THAT AGGRESSIVE QUES-TIONING AT SUNDERLAND BLOWTHAT SHOWER CURTAIN AWAYONTO THE FLOOR THANK THEDAY THEY POINTED ME STRAIGHTOUT THE CUBICLE DOOR ANDTHEN FITTED A CURTAIN IN-STEAD OF DOORS YO JUST SEEHOW FAST THE FLOOR FILLS UP IGO ALL THE WAY TO ELEV hellip ohspoilsport

Ok so a dribble shower then Yessir certainly sir Thank you sirsee you tomorrow sir

I just hope the next one puts theirtowel on the rail so that I can give

it a good blast hellip

Shower 72

How to survive conferenceweek in student halls

1 Sleep when you can if youcanrsquot sleep on your plastic mat-tress which creaks every timeyou move find a quiet cornerduring tea breaks or just slip intothe back row of an especially dullpresentation

2 Take your own pillow you canuse it to (a) bolster the suppliedpillow (b) replace the suppliedpillow (c) get comfortable when

Edited Lowlights from the Seedy Underbelly of HCI2005

The Purple Press

23Interfaces 65 bull Winter 2005

napping during the day (see Tip1)

3 Slip the supplied towel betweenthe plastic mattress and sheet to(a) provide some kind of padding(b) reduce the level of creaking(c) avoid waking up in a pool ofyour own sweat

4 Or alternatively sleep on topof the duvet and use your coat asa cover

5 Ignore all of the above andbook into the Travel Inn acrossthe road That way you can ignoreTips 1ndash4 yoursquoll get taps thatyou can actually turn off showersthat donrsquot flood the bathroomtowel rails that break your fallwhen you slip in River Napier (iebathroom floor) and donrsquot contrib-ute to it and door locks that canresist more than your novicepickpocketing-with-a-paper-clip

skills

e-bsorbed

A bus commute to the conferenceeach morning is a drag unless you

can find something more enjoy-able to do at the same time

Entertaining myself by flickingthrough the proceedings yester-day a paper about tools forleasure reading caught my eye Itwas fascinating ndash talking aboutthings like the importance ofmobility for books and e-booksthe social life of print books andthe emotional attachment peoplehave to them

Just after Irsquod read the bit aboutprint books often becominginvisible with the userrsquos attentionbeing completely taken by thecontent of the reading experienceI looked up hellip and realised Irsquodmissed my stop

Napier was long behind us hellipwhich is really neat an interac-tive research paper that gives youthe actual experience itrsquos discuss-ing Is there a name for thisphenomena and does anyonehave other examples hellip or do

these things only happen to me

PC

Conference Fringe

It seems to me that the less effortthat goes into organising some-thing the more fun it is

This is not to rubbish the work ofmy pal the Blue Genie who ranthe Fringe What I mean is thatthere was no review processinvolved in selecting the partici-pants in the Fringe

Basically if you had an idea or aninteractive experience you wantedto demonstrate to the rest of theconference you could just set upyour laptop and away you went

I was really rather impressed withthe exhibits Clearly so were theother delegates that stuck aroundto see because the presenterswere talking constantly to peopleuntil it was all wrapped up atabout 7pm

If you didnrsquot stick around to seethe Fringe shame on you

The exhibits included theThimbleby Tworsquos funky calculatorCanadian Chickrsquos two-handedmouse(smice) and a means ofgathering data on how peoplelsquoskinrsquo their applications and tools

Disclaimer

The views expressed in The PurplePress are not those of the authors oranyone else and are not to be re-peated in front of anyone who couldtake offence although of course noone can take offence because thecharacters described in The PurplePress could not possibly exist in realor virtual life or death Does thatcover everything

Architectural ungreatness

Whoever dreamt up the design ofthe Lindsay Stewart LectureTheatre Whatrsquos the first rule ofauditorium design Donrsquot light thespeaker from behind So whatdoes LSLT do It has a bloodygreat window right behind wherethe speaker stands

A feeble attempt has been madeat some point to block the lightwith blinds that generate a head-ache-inducing moire effect forthose in the audience an overalleffect demonstrated by Mary Cduring her otherwise excellent

keynote presentation

So the question is should we doaway with the whole peer reviewprocess for HCI2006 in LondonAfterall itrsquos tedious and time-consuming for all involved Whynot instead just have anyonewho fancies coming to the confer-ence turn up with their laptop todemo their projects

I think it could work hellip

Purple Pixie

24 Interfaces 65 bull Winter 2005

Welcome to Interfaces Reviews Thanks to Sandra Cairncross for doing a great job as the last editor I have now been given the batonand perhaps unfortunately for you this means you get three reviews by me in this issue This is a short-term measure and will soon beremedied I have a willing cohort of reviewers and some great books to discover Interfaces Reviews will feature a themed set of books ineach edition In the coming year the reviewers will be bringing you their views on books on novel interfaces information architecture andgames as well as some lsquoheavy stuffrsquo I will also be getting the latest news on up and coming HCI books so if you are publishing writing orhave seen a great book let me know These are my contact details

John KnightDirector of User-LabBirmingham Institute of Art and DesignGosta GreenB4 7DX0121 331 7868JohnKnightuceacuk

The three reviews in this edition cover my interests in art design and technology Tangential to HCI perhaps but it is interesting how each ofthese subjects tackles the humanndashcomputer interface in terms of aesthetics utility and ethics

John KnightJohnknightuceacuk

This book comes from the same stableas Patrick Jordanrsquos Pleasurable ProductsOther publications in the series includeJordanrsquos Introduction to Usability andHuman Factors in Product Design withWilliam Green With this pedigree thisnew volume is unlikely to disappointand it doesnrsquot It looks and feelstrustworthy and complete

The book has three parts The firstdescribes the practice of HumanFactors The second offers a compen-dium of methods The last part looks atprofessional issues and applications Itis clearly aimed at practitioners andcould be a single point of referenceIndeed the introduction suggests thatits writing came from the lack of sucha work It is aimed at the designdisciplines and will have relevance toeveryone from architects to softwareengineers For the more lsquodesignerlyrsquo itmay be a bit dry and there are fewillustrations However designers ofany flavour would be well advised toread it

The book begins by looking at thebarriers to the take up of technologyand the problems with designingproducts and user interfaces HumanFactors is proposed as a remedy to

these problems and a way of improv-ing the user experience The focus ispretty much on traditional ergonomicconcerns These include comfortperformance reliability and physi-ological and cognitive fit Applicationscentre on systems and especially thosepertaining to activity and work

Readers are taken through thehistory of human factors design andthis is contextualised by a processcycle that dovetails with businessneeds and the product lifecycleIndeed despite looking academic thecontent is firmly aimed at business andmaking products more useful andusable Given the ergonomics focus itis understandable that the first sectiontackles human abilities memory andphysiology and the influence of theexternal environment Motivation andproblem solving are also consideredand are firmly rooted in a cognitiveperspective

Given the practitioner focus it isunusual (but refreshing) to get somedeeper stuff Thus Nemeth slips inMontaigne and the nature of sensualexperience This is done in an accessi-ble and businesslike manner ChapterFour looks at products and innovationThis chapter provides an overview ofprocess that integrates ideation and theproduct lifecycle within a typical user-centred design framework Again thebook usefully links to business needsand widens the focus of Human

Factors to encompass new productdevelopment

Chapter Five takes an overview ofthe discipline and maps out its appli-cation in industry The first sectionspave the way for the main contentFocusing on methods this part willprobably be of most interest to practi-tioners In just under two hundredpages Nemeth covers 36 methodsThese are organised under six sectionsThe first concerns analytical methodsNext design guidance is dealt withEvaluation methods are then de-scribed followed by a useful chapteron surveys interviews and question-naires The final chapters concernusability assessment and controlledstudies

Each method is described in termsof what it does The necessary prepara-tion work is outlined including thematerials equipment and environmentthat are needed In addition easy tofollow procedures and methods foranalysing results are provided Shortexamples are given and the methodsare also usefully cross-referenced Thefinal section of the book considers thebusiness side of human factorsBeginning with the cost benefitsuseful organisational issues are alsoexamined Finally Nemeth looks atcommunications and the book con-cludes with case studies from a widerange of projects

This is a useful practitionerrsquos bookit is clearly grounded in industry

Interfaces Reviews

Human Factors Methods for DesignMaking Systems Human-CentredChristopher P NemethCRC Press 2004396 pages hardback illustrated bampwISBN 0-4152-9798-2CRC Price $9995 (about pound5700)

25Interfaces 65 bull Winter 2005

This book offers an insight into a newand dynamic community of softwareartists The book comes from theRead_Me festival that took place inAarhus last year The festival had twosections a conference and interactiveexhibition lsquocamprsquo As well as a bookthe organisers have an accompanyingwebsite at Runmeorg The site curatesthe artworks online while Read_Meoffers theoretical and practical dia-logue offline

From neither the art nor strictlyinteractive arts community Runmehas come together through informalgroups and networks Indeed theyhave stronger links to the hackercommunity than to the establishmentof Ars Electronica This means they areoften critical of the elitism of thegallery and museum culture(Andersen and Pold p 14) They arepragmatic practitioner based and(thankfully) leave the more esotericquestions about AI and consciousnessto the art establishment

Many of the twenty articles tacklesoftware formalism vs softwareculturism This debate central to thecommunity concerns whether inter-vention should focus on the material(software) or culture Intervention isan appropriate term as most contribu-tors see their work in explicitlypolitical terms Formalism concen-trates on artistic uses of code Software

culturalism on the other hand reflectsthe world of software and critiquestools such as Google and WindowsHere political intervention concernsreflecting the hidden values andqualities of the technology A thirdstrand bridges both and concernsperformativity and there is a healthydiversity of thought and actionbetween the two poles

The best theoretical papers are byArns Cox et al Johannson andLillemose Inke Arnsrsquo article comparessoftware art to generative art Thelatter is defined by Galanter as rsquoany arthellip where the artist uses a system hellipwhich is set into motion with somedegree of autonomy contributing to orresulting in a completed work of artrsquo(p 178) Troels Degn Johansson looksat the crisis of art as a parallel to one insoftware art Like most contributors heis critical of the interactive arts estab-lishment and Margot Lovejoy Indeedhe condemns her focus on art whichlsquois only marginally interested inexperiments at the level of programcodersquo hellip and is only interested in lsquowhatis tactile audible and visiblersquo (p 155)

Jacob Lillemose contemplatesFlorian Cramerrsquos distinction betweentwo kinds of software art Firstly thelsquoliterary and mathematical aesthetics offormal qualities of programming andgenerative codersquo hellip and secondly thelsquoconceptual and discursive involve-ment with software culturersquo (p 154)He argues that software art lsquois oftentreated as a digitally updated versionof the conceptual art that emerged inthe mid 60srsquo (p 138) rather than aqualitatively new discipline

Certain kinds of technology crop upin a number of chapters The predict-ably unpredictable functionality ofGoogle and Open Source are clearfavourites as opposed to the logicaland the corporate There are also anumber of artists that are referencedregularly These include John Cageand Sol Le Witt both for theirperformativity and immaterialism

As well as works being on show atRunmeorg the book also summarisesthirty two software art projects Theworks include Douwe OsingarsquoslsquoGoogle Talkrsquo (p 392) that generates

poetry from an initial keyword PeterLuiningrsquos (p 354) lsquoWindowrsquo is literallythat a transparent window thatcaricatures the graphical user interfaceversion because you can see through itIn similar ways many of the lsquosoftwareculturersquo works are witty and selfreferential including a thank you toJakob Nielsen

From the more formalist wingBoris Kopeinigrsquos TMP (p 370) is aseemingly random array of numbersthat fill the screen and change throughsome hidden functionality There arealso some good works that bridge thevideo and computer arts such as AmyAlexanderrsquos lsquoExtreme Whitespacersquo (p362) Performativity is also addressedwith live coding where laptops areused in live performances (Cox et al p170)

This book is testament to a new anddynamic community that has a uniquetake on art and software It will beinteresting to see how the communitymatures and begins to influencesoftware culture and art On the downside there is sometimes little concernfor the audience reception of the workOccasionally it seems as though thecommunity is the audience and thepractitioners are happy with this Thissituation however is untenable if theirinterventions are to a have widerimpact on art software and society

Edited by John Knight

practice with an eye on currentresearch and pertinent philosophicalgroundwork At nearly four hundredpages it is comprehensive without anypadding The core of the book is itsunderstandable descriptions ofmethods These provide valuableprofessional guidance and makeHuman Factors Methods for DesignMaking Systems Human-Centred aninvaluable reference work

Read_Me Software Art and CulturesOlga Goriunova and Alexei Shulgin[eds]Digital Aesthetics Research CentreUniversity of Aarhus 2004397 pages paperback illustrated bampwISBN 8-7988-4404-0University of Aarhus price pound2200

This is a flawless book that will beprovocative to anyone interested intechnology design and society Thebook starts by asking the questionwhat is a network The answer iscommonsense networks compriselsquonodes ties and flowsrsquo (p 26) Theauthor then brings together a numberof politicaltheoretical strands includ-ing globalisation post-Fordism theinformation society post-industrialismand post-modernism These he arguesare the precursors of the networksociety but the present is more than

The Network Society (Key Concepts)Darin BarneyPolity Press 2004198 pages paperback bampwISBN 0-7456-2669-6Polity Press price pound1499

26 Interfaces 65 bull Winter 2005

the sum of the past Drawing on thework of Manuel Castells in The Rise ofThe Network Society Barney points tothe unique qualities of the age (pp 25ndash34)

In Castellsrsquos formulationldquothe network society hellip ismade up of networks ofproduction power andexperience which con-struct a culture ofvirtuality in the globalflows that transcend timeand spacerdquo (Castells 1998370)

Well indeed and Castells loomslarge in the book and especially hisassertion that society is increasinglylsquoinformationalrsquo (p 28) and lsquoglobalisedrsquo(p 28) This means that power andconflict emanate from access to thenetwork (p 30) and creates a tensionbetween lsquoplacelessnessrsquo (p 31) andpeoplersquos need for lsquorootednessrsquo Lastlyhuman activity is expanded acrossborders and time zones in the networksociety These are all useful pointers towhere things are going and what wecould be designing

The first section looks at networktechnology Here Barney departs fromCastells and critiques instrumentalistsubstantivist and social constructivisttheories of technology and offers alsquocomposite viewrsquo (p 42) This approachsees technology as neither entirelydeterministic nor neutral but insteadmutable in the hands of humanagency

Barney considers the essence ofnetwork technology and notes how itembeds lsquoinstrumental rationalityrsquowithin seemingly neutral tools He alsopoints out some of the positive aspectsof networks in facilitating two-waycommunication localisation and lsquothereconstitution of local identity inter-ests and powerrsquo (p 47) In addition asopen systems networks provide anarena for contesting values andopportunities unavailable in the past

Network technology is alsocontextualised with issues in designsituation and use The author looks toAndrew Feenberg Langdon Winner(p 49) and Lawrence Lessig (p 51)These thinkers make similar points toHarvey Molotch and in essence theysuggest that design fixes value andaffordances for its users Converselyvalue and affordances are not solely

within the province of the designerDesign is constrained and influencedby external agencies These influencesare wide and encompass everythingfrom the law to methods of produc-tion Winner offers a well knownexample of how design can fix apolitical value through creatingconstraints and affordances for users

New Yorkrsquos Long Island highwayoverpasses were lsquodeliberately designedby Robert Moses so as to be too low toallow passage beneath them by publicbuses This design decision was also apolitical decision and the technicalarrangement it put in place was also apolitical arrangement hellip low over-passes effectively denied poor peopleand racial minorities hellip access to thepublic park and beachesrsquo (p 50)

The character of network technol-ogy is then described in terms oflsquotimendashspace compressionrsquo (p 61) andlsquodeterritorialisationrsquo (p 62) In effectthis means increasingly scattered andinterlinked methods of communica-tion production and consumptionacross time and distance Emblematicof the network society is the Internetand the author notes that lsquonever hasthere been a mass communicationsystem that seems so little contained orconstrained by territorial expansersquo (p62) Finally decentralisation andcontrol as well as interactivity andcustomisation are considered asunique features of the technology

The interpretative focus of thechapter is perhaps the bookrsquos onlyweakness By giving more weight tothe influence of digital networks onconsumption Barney could havebrought the issue much more alive Forexample in the rise of AmazoneBaytrade text messaging and even cheapair travel the matrix of human andtechnological networks is tangiblypresent

The next section concerns thenetwork economy This takes ineverything from enterprise and workto the changing nature of propertyThe history begins with the formula-tion of an information economy in the1960s and the liberalisation of thetelecommunications sector in the UKand US This materialist approach isrewarding Barney shows how politi-cal economic and technologicalexpediency has produced fundamentalchange for better and worse

The last two chapters concernpolitics and identity Both are influ-enced by a collapse of legitimacy of theold increasing fragmentation and newnetworks This is brought into thecontext of the rise of globalisation andthe changing role of enterprise and thestate The lsquostatersquos apparent crisis ofsovereigntyrsquo (p 114) is the authorargues a result of deterritorialisationalthough he surveys alternativeinterpretations of the geo-politicalmap

The network society is both spurand brake on political involvementand the author is ambivalent whetherthe changes it brings about are good orbad He notes the rise of new(transnational) opposition movementsat the same time as the hegemony ofthe old (national) media Thesedevelopments are contained within alsquonew politicsrsquo that is highly networkedand symbolic The author also suggeststhat identity is an increasingly impor-tant question in the face of thedelegitimising of organisations Thechapter begins with a quote fromCastells (p 145)

ldquoIn a world of global flowsof wealth power andimages the search foridentity collective orindividual ascribed orconstructed becomes thefundamental source ofsocial meaning hellip Identityis becoming the main andsometimes the only sourceof meaning in a historicalperiod characterized bywidespread destructuringof organisations helliprdquo(Castells 19963)

Drawing on the work of SherryTurkle the mutability of identity isdiscussed and the chapter concludesby looking at community AvoidingCastellsrsquos positive reading of thesituation the author is more concernedabout whether the network society isreal or is just a useful focus for under-standing the world we live in (p 181)We might broaden that focus to thinkabout how the network society influ-ences the way we design and theproducts and services we help tocreate

John KnightJohnknightuceacuk

27Interfaces 40 bull Autumn1999C

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to th

eco

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stat

ed

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e

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e

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d ho

lder

rsquos n

ame

and

addr

ess

if d

iffe

rent

fro

m a

bove

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com

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ed f

orm

s an

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HC

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Soci

ety

1 Sa

nfor

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indo

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1HJ

UK

(Tel

+44

(0)1

793

4174

17)

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abo

ut m

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rshi

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n al

so b

e e-

mai

led

to

hci

bcs

org

uk

Bri

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HC

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roup

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n F

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200

4ndash20

05 P

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pew

ww

bcs

-hci

org

uk

Interfaces is published quarterly by the British HCI Group copy 2005 The British HCI Group (unless indicated otherwise) The opinions expressed represent thepersonal views of the authors and are not the official views of their companies nor of the British HCI Group unless specifically stated

Quarter page pound135Half page pound240Full page pound44520 supplement for cover or

inside cover pages

Discounts given to corporate memberseducational institutions and charities

Special rates for job advertisementsLoose inserts pound175 + weight allowance if over

10g

ADVERTISING RATES ndash to advertise contact the editorJob advertising also accepted for UsabilityNewscom at thesame rates as for quarter-page ad in Interfaces Book bothfor a 20 discount Contact Andy Dearden CommunicationsChair British HCI Group0114 225 2916 oramdeardenshuacuk for further details

The British HCI Group is served by Sub-groups comprising representatives from a broad range of academic and industrial centres of HCIinterest The Sub-groups are committed to promoting the education and practice of HCI and to supporting HCI people in industry and academiaFor contact details of the persons in each Sub-group please select from the following

Officers and Sub-groups

CHAIRS AND OFFICERS GROUPChair Russell BealeVice Chair Catriona CampbellEx-Chair Gilbert CocktonTreasurer Ian BenestSecretary Linda LittleCommunications Sub-group ChairAndy DeardenEducation amp Practice Sub-group ChairWilliam WongEvents Sub-group Chair Peter Wild

Anxo Cejeiro RoibasMembership Sub-group ChairAdrian WilliamsonChair of Student RepresentativesCatherine Kenny

Communications Sub-groupChair Andy Dearden

Interfaces magazine editor Laura Cowen

PR amp Marketing Nico McDonaldCatriona Campbell Nick Bryan-KinnsAmir Naghsh (webmaster)

UsabilityNewsProject Director Dave ClarkeEditor Ann Light

Website listserv and online servicesJesmond Allen Gerred Blyth

Research Sub-groupChair Dianne Murray

Alan Dix Dale Richards

Events Sub-groupChair Peter Wild

Conference Planning Fintan Culwin

European ConferenceLiaison amp Planning vacant

HCI2005 Chair Tom McEwan

HCI2004 Chair Janet Finlay

Meetings Officers Colin VentersAnxo Cereijo Roibaacutes

Fausto J Sainz Salces (SR)

Education amp Practice Sub-groupChair William Wong

HCI Accreditation Scheme Jonathan Earthy

Alan Dix Barbara McManus

Membership Sub-groupChair Adrian Williamson

IndiaChina Liaison Andy Smith

Organisational Liaison Dave England

SIGHCHI and IFIP Liaison Gilbert Cockton

BCS Liaison Barbara McManus

Regional Liaison Daniel Cunliffe

British HCI Group committee members (alphabetical listing)

Jesmond Allen bull tel 01179 020301 bull mob 09731 731757 bull jesmondjesmondocouk

Russell Beale bull University of Birmingham bull tel 0121 414 3729 bull fax 0121 414 4281 bull RBealecsbhamacuk

Ian Benest bull University of York bull tel 01904 432736 bull fax 01904 432767 bull ianbenestcsyorkacuk

Gerred Blyth bull Amberlight Ltd bull tel 0870 7399900 bull gerredamber-lightcouk

Nick Bradley bull University of Strathclyde bull tel 0141 548 3524 bull fax 0141 552 5330NickBradleycisstrathacuk

Nick Bryan-Kinns bull Queen Mary University bull tel 020 7882 7845 bull nickbkdcsqmulacuk

Sandra Cairncross bull Napier University bull tel 0131 455 2724 bull SCairncrossnapieracuk

Catriona Campbell bull The Usability Company bull tel 0207 843 6702 bull fax 0207 843 6701catrionatheusabilitycompanycom

Dave Clarke bull Visualize Software Ltd bull tel 07710 481863 bull fax 01543 270409 bull davevisualizeukcom

Gilbert Cockton bull University of Sunderland bull tel 0191 515 3394 bull fax 0191 515 2781GilbertCocktonsunderlandacuk

Laura Cowen bull IBM Hursley bull laurajcowenyahoocouk

Fintan Culwin bull South Bank University bull tel 020 7815 7434 bull fax 020 7815 7499 bull fintansbuacuk

Daniel Cunliffe bull University of Glamorgan bull tel 01443 483694 bull fax 01443 482715 bull djcunlifglamacuk

Andy Dearden bull Sheffield Hallam University bull tel 0114 225 2916 bull fax 0114 225 3161amdeardenshuacuk

Alan Dix bull Lancaster University bull tel 07887 743446 bull fax 01524 510492 bull alanhcibookcom

Jonathan Earthy bull Lloydrsquos Register bull tel 020 7423 1422 bull fax 020 7423 2304 bull jonathanearthylrorg

Dave England bull Liverpool John Moores University bull tel 0151 231 2271 bull fax 0151 207 4594denglandlivjmacuk

Janet Finlay bull Leeds Metropolitan University bull tel 0113 283 2600 (ext 5158) bull fax 0113 283 3182JFinlaylmuacuk

Martha Hause bull mlhausedslpipexcom

Catherine Kenny bull Northumbria University bull tel 0191 243 7244 bull fax 0191 227 4713 bull ckennyunnacuk

Ann Light bull tel 07947 072300 bull fax 020 8241 5677 bull annlcogssusxacuk

Linda Little bull Northumbria University bull tel 0191 243 7250 bull fax 0191 227 4713 bull llittleunnacuk

Nico McDonald bull Design Agenda bull tel 07973 377897 bull fax 07976 650257 bull nicodesign-agendaorguk

Tom McEwan bull Napier University bull tel 0131 455 2793 bull fax 0131 455 2727 bull tmcewannapieracuk

Barbara McManus bull University of Central Lancashire bull tel 01772 893288 bull fax 01772 892913bmcmanusuclanacuk

Dianne Murray bull tel 0208 943 3784 bull fax 0208 943 3377 bull diannesoicityacuk

Amir M Naghsh bull Sheffield Hallam University bull tel 0114 225 3195 bull ANaghshshuacuk

Dale Richards bull QinetiQ Ltd FST bull tel 01252 393896 bull fax 01252 392720 bull drichardsqinetiqcom

Anxo Cejeiro Roibaacutes bull University of Brighton bull tel 01273 642458 bull fax 01273 642405acroibasbtonacuk

Fausto J Sainz Salces bull Liverpool John Moores University bull tel 0151 231 2082 bull fax 0151207 4594cmsfsainlivjmacuk

Andy Smith bull Thames Valley University bull tel 01753 697565 bull fax 01753 697750 bull andysmithtvuacuk

Colin Venters bull University of Manchester bull tel 0161 275 1384 bull cventersncessacuk

Robert Ward bull rdwardhudacuk

Peter Wild bull University of Bath bull tel 07779 330 554 bull fax 01225 386131 bull peterjwildgmailcom

Adrian Williamson bull Graham Technology plc bull tel 0141 533 4000 bull AdrianWilliamsongtnetcom

William Wong bull Middlesex University bull tel 0208 411 5000 bull fax 0208 411 5215 bull wwongmdxacuk

KEYBold entries indicate members of the Chairs and Officers GroupSR student representative

Editor Interacting with ComputersDianne Murray

Interfaces magazineEditor Laura CowenBooks Editor Sandra CairncrossMyPhd Editor Martha HauseProfile Editor Alan DixProduction Editor Fiona Dix

Relevant URLsBritish HCI Group wwwbcs-hciorgukUsabilityNews wwwusabilitynewscomHCI2005 wwwhci2005org

BCS ContactsSue Tueton (Membership) hcibcsorguk+44(0) 1793 417416

The British Computer Society1 Sanford Street Swindon SN1 1HJ UKTel +44(0) 1793 417417Fax +44(0) 1793 480270Email hcibcsorguk

  • Interfaces 65
    • View from the Membership Chair
    • Editorial
    • Deflections You canrsquot burst seams if no-one will wear the clothes
    • Ambient technologies
    • The brain and the web A quick backup in case of accidents
    • Past present and a virtual future Treating phobias with exposure therapy
    • My PhD Social Networks in e-Learning
    • Memorability and security of passwords
    • Experiencing design Tools of the trade
    • RAE response
    • Aspects of HCI2005
    • HCI2005
      • A PhD studentrsquos reflection
      • The Fringe
        • Scotland overrun with micehellip
        • Weapons of Maths Construction
          • HCI and the Older Population workshop (two views)
          • The Purple Press
            • Interfaces Reviews
            • British HCI Group committee members

19Interfaces 65 bull Winter 2005

Mathematics is boring Like many people at primary school Ireally sucked at mathematics and maths seemed to suck meArithmetic and sums didnrsquot interest me and I wasnrsquot verygood at them It was only when I was doing GCSEs that Ibegan to enjoy it Numbers disappeared to be replaced withletters and I even enjoyed the ideas and principles behindthe numbers

Now Irsquove come full-circle Irsquove left school been to univer-sity and started developing a new calculator

My calculator started life as my university Masters projectto design a calculator that didnrsquot require learning or teachingMaybe I was ambitious but I wanted to build a calculatorthat was as intuitive to use as paper is Magic paper that isThe calculator I built behaves as much like paper as possiblebut with magic added it recognises your handwriting as youwrite and you can write naturally using ordinary mathemati-cal notation So it really works like paper then the magichappens when this writing is morphed into neat typesetequations which while remaining editable as anything elseare filled in with the correct answers Overall this allowsusers not to worry about either the calculatorrsquos ability or theirown They just use it like a piece of paper and can correct itwhen it goes wrong

What I didnrsquot expect from this idea was how excitingpeople would find it people actually enjoy writing sums andseeing them magically transformed before their eyes As aprofessor of mathematics said hersquod seen plenty of people cryover sums before but hersquod never seen people laugh andsmile

The calculator makes more sense when you see it workinginteractively for this brief article yoursquoll have to make dowith a series of static screen shots

The screen shots of course only show the screen not howyou interact with it Nor do static screen shots give any senseof the experience or the unique feel of using it

We use a tablet or a touch screen so it is very easy In factitrsquos a bit like the fancy user interface in Minority Report whenJohn Anderton (played by Tom Cruise) plays around on thebig glass screen

ldquoIrsquove never seen anything thatrsquos brought a smile to my facewhile doing addition but this has For that reason alone Iwant onerdquo ndash An artist

The initial responses I got and more formal HCI evalua-

tion confirmed it worked surprisingly well Users reallyenjoyed using it and actually got more accurate results whenusing it than with the ordinary commercial handheld calcula-tors they were familiar with

Earlier this year we demonstrated an improved version ofthe calculator at the Royal Society Summer Science Exhibitionto over 4000 people We managed to get formal feedbackfrom 436 people Over 90 enjoyed using it ndash rating it topfrom the five choices we gave them

Its surprising ease of use and fun has ndash we think ndashopened up entirely new ways of interacting with mathemat-ics It would have been an eye opener for me at school andmany of our subjects particularly those still doing GCSEthemselves have expressed the same thought The calculatorallows users to play with mathematics to try things out andto learn and see the underlying process One high schoolteacher said ldquoI like the way it sets everything out clearly youcan see how it got the answerrdquo

Hopefully all this will fit into the HCI PhD I am nowdoing We hope the calculator will have great opportunitiesfor use in learning and teaching and also in everyday calcula-tion tasks And hopefully the principles and ideas behind itcan be extended to other applications

ReferencesThimbleby W Thimbleby H (2005) A novel gesture-based calculator and its

design principles In HCI2005 Proceedings Volume 2

For more information please visit httpcsswanseaacukcalculatorsYou can also download the calculator from there It is written in Javaand should run on almost any computer but note that it works bestwith tablets touchscreens or interactive whiteboards rather thanmice

HCI2005 The FringeWeapons of Maths Construction Will Thimbleby

1 Write anywhere2 Changes automatically

recognised and solved3 Grab and move parts of a

sum4 The new sum rearranged

and solved

Will Thimblebywillthimblebynet

I am a PhD student at Swansea Univer-sity researching generative principles foruser interfaces I work there with HaroldThimbleby And yes that is my Dad I ama second generation HCIer so I guess hehas had some influence I dont think Iever consciously decided to enter HCIBut I love creating and making thingsbetter and HCI today is one of the mostwide reaching best ways to do that

20 Interfaces 65 bull Winter 2005

Frank It is very reassuring to know that there is a movementto consider lsquoComputers and the Older Generationrsquo

There was a very good and extensive presentation byProfessor Alan Newell stressing the need for designers toproduce computers with the older user in mind

There was an interactive lsquoDesign Workshoprsquo in which allparticipated followed by an assessment and investigation ofthe resulting designs presented with ease of use and suitabil-ity being paramount being for the use of all groups This wasquite enlightening and highlighted the pressure on lsquoDesignrsquoto cover all aspects of the product

Anna The keynote by Alan Newell examined the differentways we have of thinking about design for older people hecompared the lsquoinclusive designrsquo approach which sees designbeing extended to include groups like older and disabledpeople and an alternative approach which starts from aconsideration of these groups Designing with older ordisabled people in mind he argued produces technologyuseful for everyone ndash and often produces radical new solu-tions that would not otherwise occur for example the cassettetape recorder which was initially produced in England fortalking-books for the blind (Newell and Gregor 1997)

This was followed by a design workshop in which fivegroups separately designed paper prototypes of accessiblenavigation aids two groups were enhanced by the inclusionof older volunteers who took an active part in the designdiscussions When the designs were complete they werepublicly evaluated with Alan Newell acting as an evaluator

The designs were all interesting and carefully consideredand the evaluations were illuminating (and often veryfunny)

HCI and the Older Population workshop (two views)HCI2005

The ageing population and a recognition of the utility oftechnology means there is an increasing interest indesigning with older people in mind whether thisinvolves designing for all or producing specific items oftechnology to support older people The HCI and theOlder Population workshop at HCI2005 was intended toprovide a forum for those working in the area and toencourage others to consider this user group This wasthe latest of a series of such workshops at BCS HCIstarting in 2002 (Brewster and Zajicek 2002)

A standard element in our workshops is a talk fromand the attendance of members of the Dundee UserPanel a group of older volunteers While we can discussdesign issues ad nauseam the most effective way ofcommunicating the barriers that older adults encounterto technology use is to hear it from the users themselves

This report on the workshop was written by AnnaDickinson (University of Dundee) who co-organised theworkshop and Francis Allen one of the members of theUser Panel

21Interfaces 65 bull Winter 2005

Frank After lunch two representatives of the older genera-tion gave an individual talk on how computers appeared tothem again stressing design inclusion

The resulting discussion concentrated again on thelsquodesignrsquo aspects and the awareness to allow for the needs ofthe older generation as forecasts emphasise a greater increasein the older group

A generalisation of the one day workshop was that it didclearly stress the need for design application to the oldergroup but there was little to report on action as to what is tobe implemented

Anna The talks by Isobel Lindsay and Wilf Lakie were reallyeffective in underlining the frustration that novice users havewith complicated computer systems Part of Wilfrsquos talkinvolved reading out the following

Computers are still a mystery to me as myindustrial experience was wholly mechanicalengineering with only elementary electrics I dofind the computer to be a frustrating and confus-ing tool as there are always two three or moreways of achieving a function this I find to besuperfluoushellip Having just upgraded to a newunit with the XP operating program I understandthat XP refers to lsquoexperiencersquo my personal view isthat the program should be named the Exagger-ated Programme Personally it means I have tolearn a whole new set of rules in order to obtaineven the most basic function and there exists awhole conglomeration of new operating tools andmenus that mean nothing to me

The (too short) discussion which followed focused onsome of the questions that this area consistently brings upwhat are the characteristics of lsquoolder peoplersquo Is designing forthis group different from designing for the population ingeneral What can inclusive design do for us

Frankrsquos conclusions Designers have a great difficulty inproducing something for a group of people who had alifetime of contact only with mechanical objects I onlyexperienced electricity in electric motors lighting andtorches Note There was no electric light in the house until Iwas aged about six No telephone not even a radio The firstradio in the house was a lsquoOne valversquo that I built from a designsheet with parts supplied by an enthusiast (I was then agedseventeeneighteen)

I would like design people to stop designing units moresuitable for their own use and to design a unit more suitablefor general use by all classes of computer ability

What I have in mind is a unit that has all the bells andwhistles of the latest application covering all the latestinnovations that the design people can produce BUT thesame unit has the ability to be used by all computer users Tome this could be achieved by what is in common use in thegames field that is a keypad would select the LEVEL atwhich the unit would operate If this was available then

Anna Dickinson amp Francis Allen

anyone could use the unit at the level selected by themselvesand would be able to progress to higher levels in the sameway as they do in games by practice and increased abilityThe technology appears to be there so why not use it

Annarsquos conclusions One issue that consistently resurfaces isthe difficulty of communicating effectively with older usersabout computers and the potential for design changes Whilethose researchers who attended the workshop seemed tolearn a great deal from the presentations given by membersof the User Panel and from their involvement in the designexercises (and at Dundee we have been learning from themsince the beginning of the UTOPIA project in 2001) there wasan important and unforeseen effect on those members of theUser Panel who contributed Attendance at the workshopand especially involvement in the design exercises demon-strated for them some of the difficulties and challenges facingdesigners The result has been that instead of asking ldquoWhycanrsquot you make computers that workrdquo the questions becomeldquoHave you thought of trying thisrdquo Such sophisticatedinvolvement from our target users is a very positive step forall of usS Brewster and M Zajicek (2002) A New Research Agenda for Older Adults

Workshop BCS-HCI London UKA F Newell and P Gregor (1997) Human computer interfaces for people with

disabilities Handbook of Human Computer Interaction (1997) pp813ndash824

Call for Papers

IWSAWC 2006

6th International Workshop onSmart Appliances and Wearable Computing

In conjunction with ICDCS 2006

July 4 2006 Lisboa Portugal

Submission deadline January 15 2006

httpubicomplancsacukworkshopsiwsawc2006

Call for Papers

1st International Workshop on Physicality

6ndash7 February 2006 Lancaster UK

This multidisciplinary workshop will bring together researcherswho are interested in the way that physicality of digitalartefacts influences their use or in the way that digitalityinforms our understanding of the physical Through invitedtalks short research presentations and group discussion wewill discuss views on the fundamental nature of physicality andhow this relates to design in areas such as ubiquitous andtangible computing virtual reality and digital arts

submission deadline for position papers 10 January 2006

httpwwwphysicalityorg

22 Interfaces 65 bull Winter 2005

Toilet Trauma

Oh but whatrsquos a girl to do whenshe arrives at the university hallsof residence at 11pm to findtherersquos no toilet paper and thelsquo24hrrsquo Student Volunteers areslightly off-pace and annoyed atbeing disturbed

Without going into too finer detailI soon discovered that Irsquod notbrought any tissues either Ac-cording to the commandments leftin each room (eg ldquothou shalt notpark in residentsrsquo parking spacesrdquoand ldquothou shalt empty the bin andstrip the linen before leaving thyguest room on Fridayrdquo) eachroom has one supply of toilet rolland after that has been thor-oughly consumed ldquoreplacementswill need to be supplied byguestsrdquo

Well with a little ingenuity Ipulled through fortunately Ibrought enough knickers that Idonrsquot need to wear todayrsquos againuntil Friday And happily when Iregistered this morning my(rather trendy) delegate bagcontained enough scrap paperthat I should be able to managetill the end of the week withoutgiving in and supplying my own

toilet roll Hah

The Purple Pixiexx

Bathroom Bother

On the other hand I appear tohave been supplied with compli-mentary bottles of shampooconditioner and shower gel allnicely laid out on my loan-towelsndash like some fancy joint To behonest Irsquod rather have a comfybed without the plastic tartanmattress (whatrsquos that about)and a bedside light thank youvery much

Being a girl I brought my ownshampoo anyway

This morning though clutching

said shampoo I opted to bravethe slightly mouldy shower (AuntyMildew wouldrsquove been proudGrsquorest her soul) In the nobletradition of the Dastardly DandyDan (PP 2004) I turned on theshower and was flung across theroom by the force (small lsquofrsquo)

Water hellip water hellip everywhere

Still enough about the facilities hellipwell therersquos never enough aboutthe facilitieshellipbut wersquoll leave them

alone for now hellip

LoveThe Purple Pixiex

The Blue Genie

Irsquove just been speaking to my palthe Blue Genie He actually got toEdinburgh early on Sunday butspent the majority of the after-noon confined to his room(shudder) awaiting the arrivalof the Emergency Joiner It seemsthe lock on his door was brokenso he couldnrsquot actually lock hisdoor

So he didnrsquot have much choicebut to hang around until theEmergency Joiner turned uptwiddled his tools tutted a fewtimes and fixed the lock Appar-ently his thingummy was tooshort for the whatsit

At least he has a lock Thatrsquos all I

have to say on the matter

ThePPxx

The Shower Persona

Good morning Irsquom your showerlooking forward to freshening up

No thatrsquos not me thatrsquos the fanDidnrsquot switch it on Well getdressed get out and switch it onthen Building regulations aboutunventilated toilets Never heardof them

This morning Irsquove a really cleancubi hellip WAHAY HERE WE GOWATER WATER WATER I LUVVITSEE ME GO EVEN DANrsquoS NOTSEEN THIS KIND OF PRESSURESINCE THAT AGGRESSIVE QUES-TIONING AT SUNDERLAND BLOWTHAT SHOWER CURTAIN AWAYONTO THE FLOOR THANK THEDAY THEY POINTED ME STRAIGHTOUT THE CUBICLE DOOR ANDTHEN FITTED A CURTAIN IN-STEAD OF DOORS YO JUST SEEHOW FAST THE FLOOR FILLS UP IGO ALL THE WAY TO ELEV hellip ohspoilsport

Ok so a dribble shower then Yessir certainly sir Thank you sirsee you tomorrow sir

I just hope the next one puts theirtowel on the rail so that I can give

it a good blast hellip

Shower 72

How to survive conferenceweek in student halls

1 Sleep when you can if youcanrsquot sleep on your plastic mat-tress which creaks every timeyou move find a quiet cornerduring tea breaks or just slip intothe back row of an especially dullpresentation

2 Take your own pillow you canuse it to (a) bolster the suppliedpillow (b) replace the suppliedpillow (c) get comfortable when

Edited Lowlights from the Seedy Underbelly of HCI2005

The Purple Press

23Interfaces 65 bull Winter 2005

napping during the day (see Tip1)

3 Slip the supplied towel betweenthe plastic mattress and sheet to(a) provide some kind of padding(b) reduce the level of creaking(c) avoid waking up in a pool ofyour own sweat

4 Or alternatively sleep on topof the duvet and use your coat asa cover

5 Ignore all of the above andbook into the Travel Inn acrossthe road That way you can ignoreTips 1ndash4 yoursquoll get taps thatyou can actually turn off showersthat donrsquot flood the bathroomtowel rails that break your fallwhen you slip in River Napier (iebathroom floor) and donrsquot contrib-ute to it and door locks that canresist more than your novicepickpocketing-with-a-paper-clip

skills

e-bsorbed

A bus commute to the conferenceeach morning is a drag unless you

can find something more enjoy-able to do at the same time

Entertaining myself by flickingthrough the proceedings yester-day a paper about tools forleasure reading caught my eye Itwas fascinating ndash talking aboutthings like the importance ofmobility for books and e-booksthe social life of print books andthe emotional attachment peoplehave to them

Just after Irsquod read the bit aboutprint books often becominginvisible with the userrsquos attentionbeing completely taken by thecontent of the reading experienceI looked up hellip and realised Irsquodmissed my stop

Napier was long behind us hellipwhich is really neat an interac-tive research paper that gives youthe actual experience itrsquos discuss-ing Is there a name for thisphenomena and does anyonehave other examples hellip or do

these things only happen to me

PC

Conference Fringe

It seems to me that the less effortthat goes into organising some-thing the more fun it is

This is not to rubbish the work ofmy pal the Blue Genie who ranthe Fringe What I mean is thatthere was no review processinvolved in selecting the partici-pants in the Fringe

Basically if you had an idea or aninteractive experience you wantedto demonstrate to the rest of theconference you could just set upyour laptop and away you went

I was really rather impressed withthe exhibits Clearly so were theother delegates that stuck aroundto see because the presenterswere talking constantly to peopleuntil it was all wrapped up atabout 7pm

If you didnrsquot stick around to seethe Fringe shame on you

The exhibits included theThimbleby Tworsquos funky calculatorCanadian Chickrsquos two-handedmouse(smice) and a means ofgathering data on how peoplelsquoskinrsquo their applications and tools

Disclaimer

The views expressed in The PurplePress are not those of the authors oranyone else and are not to be re-peated in front of anyone who couldtake offence although of course noone can take offence because thecharacters described in The PurplePress could not possibly exist in realor virtual life or death Does thatcover everything

Architectural ungreatness

Whoever dreamt up the design ofthe Lindsay Stewart LectureTheatre Whatrsquos the first rule ofauditorium design Donrsquot light thespeaker from behind So whatdoes LSLT do It has a bloodygreat window right behind wherethe speaker stands

A feeble attempt has been madeat some point to block the lightwith blinds that generate a head-ache-inducing moire effect forthose in the audience an overalleffect demonstrated by Mary Cduring her otherwise excellent

keynote presentation

So the question is should we doaway with the whole peer reviewprocess for HCI2006 in LondonAfterall itrsquos tedious and time-consuming for all involved Whynot instead just have anyonewho fancies coming to the confer-ence turn up with their laptop todemo their projects

I think it could work hellip

Purple Pixie

24 Interfaces 65 bull Winter 2005

Welcome to Interfaces Reviews Thanks to Sandra Cairncross for doing a great job as the last editor I have now been given the batonand perhaps unfortunately for you this means you get three reviews by me in this issue This is a short-term measure and will soon beremedied I have a willing cohort of reviewers and some great books to discover Interfaces Reviews will feature a themed set of books ineach edition In the coming year the reviewers will be bringing you their views on books on novel interfaces information architecture andgames as well as some lsquoheavy stuffrsquo I will also be getting the latest news on up and coming HCI books so if you are publishing writing orhave seen a great book let me know These are my contact details

John KnightDirector of User-LabBirmingham Institute of Art and DesignGosta GreenB4 7DX0121 331 7868JohnKnightuceacuk

The three reviews in this edition cover my interests in art design and technology Tangential to HCI perhaps but it is interesting how each ofthese subjects tackles the humanndashcomputer interface in terms of aesthetics utility and ethics

John KnightJohnknightuceacuk

This book comes from the same stableas Patrick Jordanrsquos Pleasurable ProductsOther publications in the series includeJordanrsquos Introduction to Usability andHuman Factors in Product Design withWilliam Green With this pedigree thisnew volume is unlikely to disappointand it doesnrsquot It looks and feelstrustworthy and complete

The book has three parts The firstdescribes the practice of HumanFactors The second offers a compen-dium of methods The last part looks atprofessional issues and applications Itis clearly aimed at practitioners andcould be a single point of referenceIndeed the introduction suggests thatits writing came from the lack of sucha work It is aimed at the designdisciplines and will have relevance toeveryone from architects to softwareengineers For the more lsquodesignerlyrsquo itmay be a bit dry and there are fewillustrations However designers ofany flavour would be well advised toread it

The book begins by looking at thebarriers to the take up of technologyand the problems with designingproducts and user interfaces HumanFactors is proposed as a remedy to

these problems and a way of improv-ing the user experience The focus ispretty much on traditional ergonomicconcerns These include comfortperformance reliability and physi-ological and cognitive fit Applicationscentre on systems and especially thosepertaining to activity and work

Readers are taken through thehistory of human factors design andthis is contextualised by a processcycle that dovetails with businessneeds and the product lifecycleIndeed despite looking academic thecontent is firmly aimed at business andmaking products more useful andusable Given the ergonomics focus itis understandable that the first sectiontackles human abilities memory andphysiology and the influence of theexternal environment Motivation andproblem solving are also consideredand are firmly rooted in a cognitiveperspective

Given the practitioner focus it isunusual (but refreshing) to get somedeeper stuff Thus Nemeth slips inMontaigne and the nature of sensualexperience This is done in an accessi-ble and businesslike manner ChapterFour looks at products and innovationThis chapter provides an overview ofprocess that integrates ideation and theproduct lifecycle within a typical user-centred design framework Again thebook usefully links to business needsand widens the focus of Human

Factors to encompass new productdevelopment

Chapter Five takes an overview ofthe discipline and maps out its appli-cation in industry The first sectionspave the way for the main contentFocusing on methods this part willprobably be of most interest to practi-tioners In just under two hundredpages Nemeth covers 36 methodsThese are organised under six sectionsThe first concerns analytical methodsNext design guidance is dealt withEvaluation methods are then de-scribed followed by a useful chapteron surveys interviews and question-naires The final chapters concernusability assessment and controlledstudies

Each method is described in termsof what it does The necessary prepara-tion work is outlined including thematerials equipment and environmentthat are needed In addition easy tofollow procedures and methods foranalysing results are provided Shortexamples are given and the methodsare also usefully cross-referenced Thefinal section of the book considers thebusiness side of human factorsBeginning with the cost benefitsuseful organisational issues are alsoexamined Finally Nemeth looks atcommunications and the book con-cludes with case studies from a widerange of projects

This is a useful practitionerrsquos bookit is clearly grounded in industry

Interfaces Reviews

Human Factors Methods for DesignMaking Systems Human-CentredChristopher P NemethCRC Press 2004396 pages hardback illustrated bampwISBN 0-4152-9798-2CRC Price $9995 (about pound5700)

25Interfaces 65 bull Winter 2005

This book offers an insight into a newand dynamic community of softwareartists The book comes from theRead_Me festival that took place inAarhus last year The festival had twosections a conference and interactiveexhibition lsquocamprsquo As well as a bookthe organisers have an accompanyingwebsite at Runmeorg The site curatesthe artworks online while Read_Meoffers theoretical and practical dia-logue offline

From neither the art nor strictlyinteractive arts community Runmehas come together through informalgroups and networks Indeed theyhave stronger links to the hackercommunity than to the establishmentof Ars Electronica This means they areoften critical of the elitism of thegallery and museum culture(Andersen and Pold p 14) They arepragmatic practitioner based and(thankfully) leave the more esotericquestions about AI and consciousnessto the art establishment

Many of the twenty articles tacklesoftware formalism vs softwareculturism This debate central to thecommunity concerns whether inter-vention should focus on the material(software) or culture Intervention isan appropriate term as most contribu-tors see their work in explicitlypolitical terms Formalism concen-trates on artistic uses of code Software

culturalism on the other hand reflectsthe world of software and critiquestools such as Google and WindowsHere political intervention concernsreflecting the hidden values andqualities of the technology A thirdstrand bridges both and concernsperformativity and there is a healthydiversity of thought and actionbetween the two poles

The best theoretical papers are byArns Cox et al Johannson andLillemose Inke Arnsrsquo article comparessoftware art to generative art Thelatter is defined by Galanter as rsquoany arthellip where the artist uses a system hellipwhich is set into motion with somedegree of autonomy contributing to orresulting in a completed work of artrsquo(p 178) Troels Degn Johansson looksat the crisis of art as a parallel to one insoftware art Like most contributors heis critical of the interactive arts estab-lishment and Margot Lovejoy Indeedhe condemns her focus on art whichlsquois only marginally interested inexperiments at the level of programcodersquo hellip and is only interested in lsquowhatis tactile audible and visiblersquo (p 155)

Jacob Lillemose contemplatesFlorian Cramerrsquos distinction betweentwo kinds of software art Firstly thelsquoliterary and mathematical aesthetics offormal qualities of programming andgenerative codersquo hellip and secondly thelsquoconceptual and discursive involve-ment with software culturersquo (p 154)He argues that software art lsquois oftentreated as a digitally updated versionof the conceptual art that emerged inthe mid 60srsquo (p 138) rather than aqualitatively new discipline

Certain kinds of technology crop upin a number of chapters The predict-ably unpredictable functionality ofGoogle and Open Source are clearfavourites as opposed to the logicaland the corporate There are also anumber of artists that are referencedregularly These include John Cageand Sol Le Witt both for theirperformativity and immaterialism

As well as works being on show atRunmeorg the book also summarisesthirty two software art projects Theworks include Douwe OsingarsquoslsquoGoogle Talkrsquo (p 392) that generates

poetry from an initial keyword PeterLuiningrsquos (p 354) lsquoWindowrsquo is literallythat a transparent window thatcaricatures the graphical user interfaceversion because you can see through itIn similar ways many of the lsquosoftwareculturersquo works are witty and selfreferential including a thank you toJakob Nielsen

From the more formalist wingBoris Kopeinigrsquos TMP (p 370) is aseemingly random array of numbersthat fill the screen and change throughsome hidden functionality There arealso some good works that bridge thevideo and computer arts such as AmyAlexanderrsquos lsquoExtreme Whitespacersquo (p362) Performativity is also addressedwith live coding where laptops areused in live performances (Cox et al p170)

This book is testament to a new anddynamic community that has a uniquetake on art and software It will beinteresting to see how the communitymatures and begins to influencesoftware culture and art On the downside there is sometimes little concernfor the audience reception of the workOccasionally it seems as though thecommunity is the audience and thepractitioners are happy with this Thissituation however is untenable if theirinterventions are to a have widerimpact on art software and society

Edited by John Knight

practice with an eye on currentresearch and pertinent philosophicalgroundwork At nearly four hundredpages it is comprehensive without anypadding The core of the book is itsunderstandable descriptions ofmethods These provide valuableprofessional guidance and makeHuman Factors Methods for DesignMaking Systems Human-Centred aninvaluable reference work

Read_Me Software Art and CulturesOlga Goriunova and Alexei Shulgin[eds]Digital Aesthetics Research CentreUniversity of Aarhus 2004397 pages paperback illustrated bampwISBN 8-7988-4404-0University of Aarhus price pound2200

This is a flawless book that will beprovocative to anyone interested intechnology design and society Thebook starts by asking the questionwhat is a network The answer iscommonsense networks compriselsquonodes ties and flowsrsquo (p 26) Theauthor then brings together a numberof politicaltheoretical strands includ-ing globalisation post-Fordism theinformation society post-industrialismand post-modernism These he arguesare the precursors of the networksociety but the present is more than

The Network Society (Key Concepts)Darin BarneyPolity Press 2004198 pages paperback bampwISBN 0-7456-2669-6Polity Press price pound1499

26 Interfaces 65 bull Winter 2005

the sum of the past Drawing on thework of Manuel Castells in The Rise ofThe Network Society Barney points tothe unique qualities of the age (pp 25ndash34)

In Castellsrsquos formulationldquothe network society hellip ismade up of networks ofproduction power andexperience which con-struct a culture ofvirtuality in the globalflows that transcend timeand spacerdquo (Castells 1998370)

Well indeed and Castells loomslarge in the book and especially hisassertion that society is increasinglylsquoinformationalrsquo (p 28) and lsquoglobalisedrsquo(p 28) This means that power andconflict emanate from access to thenetwork (p 30) and creates a tensionbetween lsquoplacelessnessrsquo (p 31) andpeoplersquos need for lsquorootednessrsquo Lastlyhuman activity is expanded acrossborders and time zones in the networksociety These are all useful pointers towhere things are going and what wecould be designing

The first section looks at networktechnology Here Barney departs fromCastells and critiques instrumentalistsubstantivist and social constructivisttheories of technology and offers alsquocomposite viewrsquo (p 42) This approachsees technology as neither entirelydeterministic nor neutral but insteadmutable in the hands of humanagency

Barney considers the essence ofnetwork technology and notes how itembeds lsquoinstrumental rationalityrsquowithin seemingly neutral tools He alsopoints out some of the positive aspectsof networks in facilitating two-waycommunication localisation and lsquothereconstitution of local identity inter-ests and powerrsquo (p 47) In addition asopen systems networks provide anarena for contesting values andopportunities unavailable in the past

Network technology is alsocontextualised with issues in designsituation and use The author looks toAndrew Feenberg Langdon Winner(p 49) and Lawrence Lessig (p 51)These thinkers make similar points toHarvey Molotch and in essence theysuggest that design fixes value andaffordances for its users Converselyvalue and affordances are not solely

within the province of the designerDesign is constrained and influencedby external agencies These influencesare wide and encompass everythingfrom the law to methods of produc-tion Winner offers a well knownexample of how design can fix apolitical value through creatingconstraints and affordances for users

New Yorkrsquos Long Island highwayoverpasses were lsquodeliberately designedby Robert Moses so as to be too low toallow passage beneath them by publicbuses This design decision was also apolitical decision and the technicalarrangement it put in place was also apolitical arrangement hellip low over-passes effectively denied poor peopleand racial minorities hellip access to thepublic park and beachesrsquo (p 50)

The character of network technol-ogy is then described in terms oflsquotimendashspace compressionrsquo (p 61) andlsquodeterritorialisationrsquo (p 62) In effectthis means increasingly scattered andinterlinked methods of communica-tion production and consumptionacross time and distance Emblematicof the network society is the Internetand the author notes that lsquonever hasthere been a mass communicationsystem that seems so little contained orconstrained by territorial expansersquo (p62) Finally decentralisation andcontrol as well as interactivity andcustomisation are considered asunique features of the technology

The interpretative focus of thechapter is perhaps the bookrsquos onlyweakness By giving more weight tothe influence of digital networks onconsumption Barney could havebrought the issue much more alive Forexample in the rise of AmazoneBaytrade text messaging and even cheapair travel the matrix of human andtechnological networks is tangiblypresent

The next section concerns thenetwork economy This takes ineverything from enterprise and workto the changing nature of propertyThe history begins with the formula-tion of an information economy in the1960s and the liberalisation of thetelecommunications sector in the UKand US This materialist approach isrewarding Barney shows how politi-cal economic and technologicalexpediency has produced fundamentalchange for better and worse

The last two chapters concernpolitics and identity Both are influ-enced by a collapse of legitimacy of theold increasing fragmentation and newnetworks This is brought into thecontext of the rise of globalisation andthe changing role of enterprise and thestate The lsquostatersquos apparent crisis ofsovereigntyrsquo (p 114) is the authorargues a result of deterritorialisationalthough he surveys alternativeinterpretations of the geo-politicalmap

The network society is both spurand brake on political involvementand the author is ambivalent whetherthe changes it brings about are good orbad He notes the rise of new(transnational) opposition movementsat the same time as the hegemony ofthe old (national) media Thesedevelopments are contained within alsquonew politicsrsquo that is highly networkedand symbolic The author also suggeststhat identity is an increasingly impor-tant question in the face of thedelegitimising of organisations Thechapter begins with a quote fromCastells (p 145)

ldquoIn a world of global flowsof wealth power andimages the search foridentity collective orindividual ascribed orconstructed becomes thefundamental source ofsocial meaning hellip Identityis becoming the main andsometimes the only sourceof meaning in a historicalperiod characterized bywidespread destructuringof organisations helliprdquo(Castells 19963)

Drawing on the work of SherryTurkle the mutability of identity isdiscussed and the chapter concludesby looking at community AvoidingCastellsrsquos positive reading of thesituation the author is more concernedabout whether the network society isreal or is just a useful focus for under-standing the world we live in (p 181)We might broaden that focus to thinkabout how the network society influ-ences the way we design and theproducts and services we help tocreate

John KnightJohnknightuceacuk

27Interfaces 40 bull Autumn1999C

onta

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Giv

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orm

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org

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Bri

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HC

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roup

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orm

200

4ndash20

05 P

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bcs

-hci

org

uk

Interfaces is published quarterly by the British HCI Group copy 2005 The British HCI Group (unless indicated otherwise) The opinions expressed represent thepersonal views of the authors and are not the official views of their companies nor of the British HCI Group unless specifically stated

Quarter page pound135Half page pound240Full page pound44520 supplement for cover or

inside cover pages

Discounts given to corporate memberseducational institutions and charities

Special rates for job advertisementsLoose inserts pound175 + weight allowance if over

10g

ADVERTISING RATES ndash to advertise contact the editorJob advertising also accepted for UsabilityNewscom at thesame rates as for quarter-page ad in Interfaces Book bothfor a 20 discount Contact Andy Dearden CommunicationsChair British HCI Group0114 225 2916 oramdeardenshuacuk for further details

The British HCI Group is served by Sub-groups comprising representatives from a broad range of academic and industrial centres of HCIinterest The Sub-groups are committed to promoting the education and practice of HCI and to supporting HCI people in industry and academiaFor contact details of the persons in each Sub-group please select from the following

Officers and Sub-groups

CHAIRS AND OFFICERS GROUPChair Russell BealeVice Chair Catriona CampbellEx-Chair Gilbert CocktonTreasurer Ian BenestSecretary Linda LittleCommunications Sub-group ChairAndy DeardenEducation amp Practice Sub-group ChairWilliam WongEvents Sub-group Chair Peter Wild

Anxo Cejeiro RoibasMembership Sub-group ChairAdrian WilliamsonChair of Student RepresentativesCatherine Kenny

Communications Sub-groupChair Andy Dearden

Interfaces magazine editor Laura Cowen

PR amp Marketing Nico McDonaldCatriona Campbell Nick Bryan-KinnsAmir Naghsh (webmaster)

UsabilityNewsProject Director Dave ClarkeEditor Ann Light

Website listserv and online servicesJesmond Allen Gerred Blyth

Research Sub-groupChair Dianne Murray

Alan Dix Dale Richards

Events Sub-groupChair Peter Wild

Conference Planning Fintan Culwin

European ConferenceLiaison amp Planning vacant

HCI2005 Chair Tom McEwan

HCI2004 Chair Janet Finlay

Meetings Officers Colin VentersAnxo Cereijo Roibaacutes

Fausto J Sainz Salces (SR)

Education amp Practice Sub-groupChair William Wong

HCI Accreditation Scheme Jonathan Earthy

Alan Dix Barbara McManus

Membership Sub-groupChair Adrian Williamson

IndiaChina Liaison Andy Smith

Organisational Liaison Dave England

SIGHCHI and IFIP Liaison Gilbert Cockton

BCS Liaison Barbara McManus

Regional Liaison Daniel Cunliffe

British HCI Group committee members (alphabetical listing)

Jesmond Allen bull tel 01179 020301 bull mob 09731 731757 bull jesmondjesmondocouk

Russell Beale bull University of Birmingham bull tel 0121 414 3729 bull fax 0121 414 4281 bull RBealecsbhamacuk

Ian Benest bull University of York bull tel 01904 432736 bull fax 01904 432767 bull ianbenestcsyorkacuk

Gerred Blyth bull Amberlight Ltd bull tel 0870 7399900 bull gerredamber-lightcouk

Nick Bradley bull University of Strathclyde bull tel 0141 548 3524 bull fax 0141 552 5330NickBradleycisstrathacuk

Nick Bryan-Kinns bull Queen Mary University bull tel 020 7882 7845 bull nickbkdcsqmulacuk

Sandra Cairncross bull Napier University bull tel 0131 455 2724 bull SCairncrossnapieracuk

Catriona Campbell bull The Usability Company bull tel 0207 843 6702 bull fax 0207 843 6701catrionatheusabilitycompanycom

Dave Clarke bull Visualize Software Ltd bull tel 07710 481863 bull fax 01543 270409 bull davevisualizeukcom

Gilbert Cockton bull University of Sunderland bull tel 0191 515 3394 bull fax 0191 515 2781GilbertCocktonsunderlandacuk

Laura Cowen bull IBM Hursley bull laurajcowenyahoocouk

Fintan Culwin bull South Bank University bull tel 020 7815 7434 bull fax 020 7815 7499 bull fintansbuacuk

Daniel Cunliffe bull University of Glamorgan bull tel 01443 483694 bull fax 01443 482715 bull djcunlifglamacuk

Andy Dearden bull Sheffield Hallam University bull tel 0114 225 2916 bull fax 0114 225 3161amdeardenshuacuk

Alan Dix bull Lancaster University bull tel 07887 743446 bull fax 01524 510492 bull alanhcibookcom

Jonathan Earthy bull Lloydrsquos Register bull tel 020 7423 1422 bull fax 020 7423 2304 bull jonathanearthylrorg

Dave England bull Liverpool John Moores University bull tel 0151 231 2271 bull fax 0151 207 4594denglandlivjmacuk

Janet Finlay bull Leeds Metropolitan University bull tel 0113 283 2600 (ext 5158) bull fax 0113 283 3182JFinlaylmuacuk

Martha Hause bull mlhausedslpipexcom

Catherine Kenny bull Northumbria University bull tel 0191 243 7244 bull fax 0191 227 4713 bull ckennyunnacuk

Ann Light bull tel 07947 072300 bull fax 020 8241 5677 bull annlcogssusxacuk

Linda Little bull Northumbria University bull tel 0191 243 7250 bull fax 0191 227 4713 bull llittleunnacuk

Nico McDonald bull Design Agenda bull tel 07973 377897 bull fax 07976 650257 bull nicodesign-agendaorguk

Tom McEwan bull Napier University bull tel 0131 455 2793 bull fax 0131 455 2727 bull tmcewannapieracuk

Barbara McManus bull University of Central Lancashire bull tel 01772 893288 bull fax 01772 892913bmcmanusuclanacuk

Dianne Murray bull tel 0208 943 3784 bull fax 0208 943 3377 bull diannesoicityacuk

Amir M Naghsh bull Sheffield Hallam University bull tel 0114 225 3195 bull ANaghshshuacuk

Dale Richards bull QinetiQ Ltd FST bull tel 01252 393896 bull fax 01252 392720 bull drichardsqinetiqcom

Anxo Cejeiro Roibaacutes bull University of Brighton bull tel 01273 642458 bull fax 01273 642405acroibasbtonacuk

Fausto J Sainz Salces bull Liverpool John Moores University bull tel 0151 231 2082 bull fax 0151207 4594cmsfsainlivjmacuk

Andy Smith bull Thames Valley University bull tel 01753 697565 bull fax 01753 697750 bull andysmithtvuacuk

Colin Venters bull University of Manchester bull tel 0161 275 1384 bull cventersncessacuk

Robert Ward bull rdwardhudacuk

Peter Wild bull University of Bath bull tel 07779 330 554 bull fax 01225 386131 bull peterjwildgmailcom

Adrian Williamson bull Graham Technology plc bull tel 0141 533 4000 bull AdrianWilliamsongtnetcom

William Wong bull Middlesex University bull tel 0208 411 5000 bull fax 0208 411 5215 bull wwongmdxacuk

KEYBold entries indicate members of the Chairs and Officers GroupSR student representative

Editor Interacting with ComputersDianne Murray

Interfaces magazineEditor Laura CowenBooks Editor Sandra CairncrossMyPhd Editor Martha HauseProfile Editor Alan DixProduction Editor Fiona Dix

Relevant URLsBritish HCI Group wwwbcs-hciorgukUsabilityNews wwwusabilitynewscomHCI2005 wwwhci2005org

BCS ContactsSue Tueton (Membership) hcibcsorguk+44(0) 1793 417416

The British Computer Society1 Sanford Street Swindon SN1 1HJ UKTel +44(0) 1793 417417Fax +44(0) 1793 480270Email hcibcsorguk

  • Interfaces 65
    • View from the Membership Chair
    • Editorial
    • Deflections You canrsquot burst seams if no-one will wear the clothes
    • Ambient technologies
    • The brain and the web A quick backup in case of accidents
    • Past present and a virtual future Treating phobias with exposure therapy
    • My PhD Social Networks in e-Learning
    • Memorability and security of passwords
    • Experiencing design Tools of the trade
    • RAE response
    • Aspects of HCI2005
    • HCI2005
      • A PhD studentrsquos reflection
      • The Fringe
        • Scotland overrun with micehellip
        • Weapons of Maths Construction
          • HCI and the Older Population workshop (two views)
          • The Purple Press
            • Interfaces Reviews
            • British HCI Group committee members

20 Interfaces 65 bull Winter 2005

Frank It is very reassuring to know that there is a movementto consider lsquoComputers and the Older Generationrsquo

There was a very good and extensive presentation byProfessor Alan Newell stressing the need for designers toproduce computers with the older user in mind

There was an interactive lsquoDesign Workshoprsquo in which allparticipated followed by an assessment and investigation ofthe resulting designs presented with ease of use and suitabil-ity being paramount being for the use of all groups This wasquite enlightening and highlighted the pressure on lsquoDesignrsquoto cover all aspects of the product

Anna The keynote by Alan Newell examined the differentways we have of thinking about design for older people hecompared the lsquoinclusive designrsquo approach which sees designbeing extended to include groups like older and disabledpeople and an alternative approach which starts from aconsideration of these groups Designing with older ordisabled people in mind he argued produces technologyuseful for everyone ndash and often produces radical new solu-tions that would not otherwise occur for example the cassettetape recorder which was initially produced in England fortalking-books for the blind (Newell and Gregor 1997)

This was followed by a design workshop in which fivegroups separately designed paper prototypes of accessiblenavigation aids two groups were enhanced by the inclusionof older volunteers who took an active part in the designdiscussions When the designs were complete they werepublicly evaluated with Alan Newell acting as an evaluator

The designs were all interesting and carefully consideredand the evaluations were illuminating (and often veryfunny)

HCI and the Older Population workshop (two views)HCI2005

The ageing population and a recognition of the utility oftechnology means there is an increasing interest indesigning with older people in mind whether thisinvolves designing for all or producing specific items oftechnology to support older people The HCI and theOlder Population workshop at HCI2005 was intended toprovide a forum for those working in the area and toencourage others to consider this user group This wasthe latest of a series of such workshops at BCS HCIstarting in 2002 (Brewster and Zajicek 2002)

A standard element in our workshops is a talk fromand the attendance of members of the Dundee UserPanel a group of older volunteers While we can discussdesign issues ad nauseam the most effective way ofcommunicating the barriers that older adults encounterto technology use is to hear it from the users themselves

This report on the workshop was written by AnnaDickinson (University of Dundee) who co-organised theworkshop and Francis Allen one of the members of theUser Panel

21Interfaces 65 bull Winter 2005

Frank After lunch two representatives of the older genera-tion gave an individual talk on how computers appeared tothem again stressing design inclusion

The resulting discussion concentrated again on thelsquodesignrsquo aspects and the awareness to allow for the needs ofthe older generation as forecasts emphasise a greater increasein the older group

A generalisation of the one day workshop was that it didclearly stress the need for design application to the oldergroup but there was little to report on action as to what is tobe implemented

Anna The talks by Isobel Lindsay and Wilf Lakie were reallyeffective in underlining the frustration that novice users havewith complicated computer systems Part of Wilfrsquos talkinvolved reading out the following

Computers are still a mystery to me as myindustrial experience was wholly mechanicalengineering with only elementary electrics I dofind the computer to be a frustrating and confus-ing tool as there are always two three or moreways of achieving a function this I find to besuperfluoushellip Having just upgraded to a newunit with the XP operating program I understandthat XP refers to lsquoexperiencersquo my personal view isthat the program should be named the Exagger-ated Programme Personally it means I have tolearn a whole new set of rules in order to obtaineven the most basic function and there exists awhole conglomeration of new operating tools andmenus that mean nothing to me

The (too short) discussion which followed focused onsome of the questions that this area consistently brings upwhat are the characteristics of lsquoolder peoplersquo Is designing forthis group different from designing for the population ingeneral What can inclusive design do for us

Frankrsquos conclusions Designers have a great difficulty inproducing something for a group of people who had alifetime of contact only with mechanical objects I onlyexperienced electricity in electric motors lighting andtorches Note There was no electric light in the house until Iwas aged about six No telephone not even a radio The firstradio in the house was a lsquoOne valversquo that I built from a designsheet with parts supplied by an enthusiast (I was then agedseventeeneighteen)

I would like design people to stop designing units moresuitable for their own use and to design a unit more suitablefor general use by all classes of computer ability

What I have in mind is a unit that has all the bells andwhistles of the latest application covering all the latestinnovations that the design people can produce BUT thesame unit has the ability to be used by all computer users Tome this could be achieved by what is in common use in thegames field that is a keypad would select the LEVEL atwhich the unit would operate If this was available then

Anna Dickinson amp Francis Allen

anyone could use the unit at the level selected by themselvesand would be able to progress to higher levels in the sameway as they do in games by practice and increased abilityThe technology appears to be there so why not use it

Annarsquos conclusions One issue that consistently resurfaces isthe difficulty of communicating effectively with older usersabout computers and the potential for design changes Whilethose researchers who attended the workshop seemed tolearn a great deal from the presentations given by membersof the User Panel and from their involvement in the designexercises (and at Dundee we have been learning from themsince the beginning of the UTOPIA project in 2001) there wasan important and unforeseen effect on those members of theUser Panel who contributed Attendance at the workshopand especially involvement in the design exercises demon-strated for them some of the difficulties and challenges facingdesigners The result has been that instead of asking ldquoWhycanrsquot you make computers that workrdquo the questions becomeldquoHave you thought of trying thisrdquo Such sophisticatedinvolvement from our target users is a very positive step forall of usS Brewster and M Zajicek (2002) A New Research Agenda for Older Adults

Workshop BCS-HCI London UKA F Newell and P Gregor (1997) Human computer interfaces for people with

disabilities Handbook of Human Computer Interaction (1997) pp813ndash824

Call for Papers

IWSAWC 2006

6th International Workshop onSmart Appliances and Wearable Computing

In conjunction with ICDCS 2006

July 4 2006 Lisboa Portugal

Submission deadline January 15 2006

httpubicomplancsacukworkshopsiwsawc2006

Call for Papers

1st International Workshop on Physicality

6ndash7 February 2006 Lancaster UK

This multidisciplinary workshop will bring together researcherswho are interested in the way that physicality of digitalartefacts influences their use or in the way that digitalityinforms our understanding of the physical Through invitedtalks short research presentations and group discussion wewill discuss views on the fundamental nature of physicality andhow this relates to design in areas such as ubiquitous andtangible computing virtual reality and digital arts

submission deadline for position papers 10 January 2006

httpwwwphysicalityorg

22 Interfaces 65 bull Winter 2005

Toilet Trauma

Oh but whatrsquos a girl to do whenshe arrives at the university hallsof residence at 11pm to findtherersquos no toilet paper and thelsquo24hrrsquo Student Volunteers areslightly off-pace and annoyed atbeing disturbed

Without going into too finer detailI soon discovered that Irsquod notbrought any tissues either Ac-cording to the commandments leftin each room (eg ldquothou shalt notpark in residentsrsquo parking spacesrdquoand ldquothou shalt empty the bin andstrip the linen before leaving thyguest room on Fridayrdquo) eachroom has one supply of toilet rolland after that has been thor-oughly consumed ldquoreplacementswill need to be supplied byguestsrdquo

Well with a little ingenuity Ipulled through fortunately Ibrought enough knickers that Idonrsquot need to wear todayrsquos againuntil Friday And happily when Iregistered this morning my(rather trendy) delegate bagcontained enough scrap paperthat I should be able to managetill the end of the week withoutgiving in and supplying my own

toilet roll Hah

The Purple Pixiexx

Bathroom Bother

On the other hand I appear tohave been supplied with compli-mentary bottles of shampooconditioner and shower gel allnicely laid out on my loan-towelsndash like some fancy joint To behonest Irsquod rather have a comfybed without the plastic tartanmattress (whatrsquos that about)and a bedside light thank youvery much

Being a girl I brought my ownshampoo anyway

This morning though clutching

said shampoo I opted to bravethe slightly mouldy shower (AuntyMildew wouldrsquove been proudGrsquorest her soul) In the nobletradition of the Dastardly DandyDan (PP 2004) I turned on theshower and was flung across theroom by the force (small lsquofrsquo)

Water hellip water hellip everywhere

Still enough about the facilities hellipwell therersquos never enough aboutthe facilitieshellipbut wersquoll leave them

alone for now hellip

LoveThe Purple Pixiex

The Blue Genie

Irsquove just been speaking to my palthe Blue Genie He actually got toEdinburgh early on Sunday butspent the majority of the after-noon confined to his room(shudder) awaiting the arrivalof the Emergency Joiner It seemsthe lock on his door was brokenso he couldnrsquot actually lock hisdoor

So he didnrsquot have much choicebut to hang around until theEmergency Joiner turned uptwiddled his tools tutted a fewtimes and fixed the lock Appar-ently his thingummy was tooshort for the whatsit

At least he has a lock Thatrsquos all I

have to say on the matter

ThePPxx

The Shower Persona

Good morning Irsquom your showerlooking forward to freshening up

No thatrsquos not me thatrsquos the fanDidnrsquot switch it on Well getdressed get out and switch it onthen Building regulations aboutunventilated toilets Never heardof them

This morning Irsquove a really cleancubi hellip WAHAY HERE WE GOWATER WATER WATER I LUVVITSEE ME GO EVEN DANrsquoS NOTSEEN THIS KIND OF PRESSURESINCE THAT AGGRESSIVE QUES-TIONING AT SUNDERLAND BLOWTHAT SHOWER CURTAIN AWAYONTO THE FLOOR THANK THEDAY THEY POINTED ME STRAIGHTOUT THE CUBICLE DOOR ANDTHEN FITTED A CURTAIN IN-STEAD OF DOORS YO JUST SEEHOW FAST THE FLOOR FILLS UP IGO ALL THE WAY TO ELEV hellip ohspoilsport

Ok so a dribble shower then Yessir certainly sir Thank you sirsee you tomorrow sir

I just hope the next one puts theirtowel on the rail so that I can give

it a good blast hellip

Shower 72

How to survive conferenceweek in student halls

1 Sleep when you can if youcanrsquot sleep on your plastic mat-tress which creaks every timeyou move find a quiet cornerduring tea breaks or just slip intothe back row of an especially dullpresentation

2 Take your own pillow you canuse it to (a) bolster the suppliedpillow (b) replace the suppliedpillow (c) get comfortable when

Edited Lowlights from the Seedy Underbelly of HCI2005

The Purple Press

23Interfaces 65 bull Winter 2005

napping during the day (see Tip1)

3 Slip the supplied towel betweenthe plastic mattress and sheet to(a) provide some kind of padding(b) reduce the level of creaking(c) avoid waking up in a pool ofyour own sweat

4 Or alternatively sleep on topof the duvet and use your coat asa cover

5 Ignore all of the above andbook into the Travel Inn acrossthe road That way you can ignoreTips 1ndash4 yoursquoll get taps thatyou can actually turn off showersthat donrsquot flood the bathroomtowel rails that break your fallwhen you slip in River Napier (iebathroom floor) and donrsquot contrib-ute to it and door locks that canresist more than your novicepickpocketing-with-a-paper-clip

skills

e-bsorbed

A bus commute to the conferenceeach morning is a drag unless you

can find something more enjoy-able to do at the same time

Entertaining myself by flickingthrough the proceedings yester-day a paper about tools forleasure reading caught my eye Itwas fascinating ndash talking aboutthings like the importance ofmobility for books and e-booksthe social life of print books andthe emotional attachment peoplehave to them

Just after Irsquod read the bit aboutprint books often becominginvisible with the userrsquos attentionbeing completely taken by thecontent of the reading experienceI looked up hellip and realised Irsquodmissed my stop

Napier was long behind us hellipwhich is really neat an interac-tive research paper that gives youthe actual experience itrsquos discuss-ing Is there a name for thisphenomena and does anyonehave other examples hellip or do

these things only happen to me

PC

Conference Fringe

It seems to me that the less effortthat goes into organising some-thing the more fun it is

This is not to rubbish the work ofmy pal the Blue Genie who ranthe Fringe What I mean is thatthere was no review processinvolved in selecting the partici-pants in the Fringe

Basically if you had an idea or aninteractive experience you wantedto demonstrate to the rest of theconference you could just set upyour laptop and away you went

I was really rather impressed withthe exhibits Clearly so were theother delegates that stuck aroundto see because the presenterswere talking constantly to peopleuntil it was all wrapped up atabout 7pm

If you didnrsquot stick around to seethe Fringe shame on you

The exhibits included theThimbleby Tworsquos funky calculatorCanadian Chickrsquos two-handedmouse(smice) and a means ofgathering data on how peoplelsquoskinrsquo their applications and tools

Disclaimer

The views expressed in The PurplePress are not those of the authors oranyone else and are not to be re-peated in front of anyone who couldtake offence although of course noone can take offence because thecharacters described in The PurplePress could not possibly exist in realor virtual life or death Does thatcover everything

Architectural ungreatness

Whoever dreamt up the design ofthe Lindsay Stewart LectureTheatre Whatrsquos the first rule ofauditorium design Donrsquot light thespeaker from behind So whatdoes LSLT do It has a bloodygreat window right behind wherethe speaker stands

A feeble attempt has been madeat some point to block the lightwith blinds that generate a head-ache-inducing moire effect forthose in the audience an overalleffect demonstrated by Mary Cduring her otherwise excellent

keynote presentation

So the question is should we doaway with the whole peer reviewprocess for HCI2006 in LondonAfterall itrsquos tedious and time-consuming for all involved Whynot instead just have anyonewho fancies coming to the confer-ence turn up with their laptop todemo their projects

I think it could work hellip

Purple Pixie

24 Interfaces 65 bull Winter 2005

Welcome to Interfaces Reviews Thanks to Sandra Cairncross for doing a great job as the last editor I have now been given the batonand perhaps unfortunately for you this means you get three reviews by me in this issue This is a short-term measure and will soon beremedied I have a willing cohort of reviewers and some great books to discover Interfaces Reviews will feature a themed set of books ineach edition In the coming year the reviewers will be bringing you their views on books on novel interfaces information architecture andgames as well as some lsquoheavy stuffrsquo I will also be getting the latest news on up and coming HCI books so if you are publishing writing orhave seen a great book let me know These are my contact details

John KnightDirector of User-LabBirmingham Institute of Art and DesignGosta GreenB4 7DX0121 331 7868JohnKnightuceacuk

The three reviews in this edition cover my interests in art design and technology Tangential to HCI perhaps but it is interesting how each ofthese subjects tackles the humanndashcomputer interface in terms of aesthetics utility and ethics

John KnightJohnknightuceacuk

This book comes from the same stableas Patrick Jordanrsquos Pleasurable ProductsOther publications in the series includeJordanrsquos Introduction to Usability andHuman Factors in Product Design withWilliam Green With this pedigree thisnew volume is unlikely to disappointand it doesnrsquot It looks and feelstrustworthy and complete

The book has three parts The firstdescribes the practice of HumanFactors The second offers a compen-dium of methods The last part looks atprofessional issues and applications Itis clearly aimed at practitioners andcould be a single point of referenceIndeed the introduction suggests thatits writing came from the lack of sucha work It is aimed at the designdisciplines and will have relevance toeveryone from architects to softwareengineers For the more lsquodesignerlyrsquo itmay be a bit dry and there are fewillustrations However designers ofany flavour would be well advised toread it

The book begins by looking at thebarriers to the take up of technologyand the problems with designingproducts and user interfaces HumanFactors is proposed as a remedy to

these problems and a way of improv-ing the user experience The focus ispretty much on traditional ergonomicconcerns These include comfortperformance reliability and physi-ological and cognitive fit Applicationscentre on systems and especially thosepertaining to activity and work

Readers are taken through thehistory of human factors design andthis is contextualised by a processcycle that dovetails with businessneeds and the product lifecycleIndeed despite looking academic thecontent is firmly aimed at business andmaking products more useful andusable Given the ergonomics focus itis understandable that the first sectiontackles human abilities memory andphysiology and the influence of theexternal environment Motivation andproblem solving are also consideredand are firmly rooted in a cognitiveperspective

Given the practitioner focus it isunusual (but refreshing) to get somedeeper stuff Thus Nemeth slips inMontaigne and the nature of sensualexperience This is done in an accessi-ble and businesslike manner ChapterFour looks at products and innovationThis chapter provides an overview ofprocess that integrates ideation and theproduct lifecycle within a typical user-centred design framework Again thebook usefully links to business needsand widens the focus of Human

Factors to encompass new productdevelopment

Chapter Five takes an overview ofthe discipline and maps out its appli-cation in industry The first sectionspave the way for the main contentFocusing on methods this part willprobably be of most interest to practi-tioners In just under two hundredpages Nemeth covers 36 methodsThese are organised under six sectionsThe first concerns analytical methodsNext design guidance is dealt withEvaluation methods are then de-scribed followed by a useful chapteron surveys interviews and question-naires The final chapters concernusability assessment and controlledstudies

Each method is described in termsof what it does The necessary prepara-tion work is outlined including thematerials equipment and environmentthat are needed In addition easy tofollow procedures and methods foranalysing results are provided Shortexamples are given and the methodsare also usefully cross-referenced Thefinal section of the book considers thebusiness side of human factorsBeginning with the cost benefitsuseful organisational issues are alsoexamined Finally Nemeth looks atcommunications and the book con-cludes with case studies from a widerange of projects

This is a useful practitionerrsquos bookit is clearly grounded in industry

Interfaces Reviews

Human Factors Methods for DesignMaking Systems Human-CentredChristopher P NemethCRC Press 2004396 pages hardback illustrated bampwISBN 0-4152-9798-2CRC Price $9995 (about pound5700)

25Interfaces 65 bull Winter 2005

This book offers an insight into a newand dynamic community of softwareartists The book comes from theRead_Me festival that took place inAarhus last year The festival had twosections a conference and interactiveexhibition lsquocamprsquo As well as a bookthe organisers have an accompanyingwebsite at Runmeorg The site curatesthe artworks online while Read_Meoffers theoretical and practical dia-logue offline

From neither the art nor strictlyinteractive arts community Runmehas come together through informalgroups and networks Indeed theyhave stronger links to the hackercommunity than to the establishmentof Ars Electronica This means they areoften critical of the elitism of thegallery and museum culture(Andersen and Pold p 14) They arepragmatic practitioner based and(thankfully) leave the more esotericquestions about AI and consciousnessto the art establishment

Many of the twenty articles tacklesoftware formalism vs softwareculturism This debate central to thecommunity concerns whether inter-vention should focus on the material(software) or culture Intervention isan appropriate term as most contribu-tors see their work in explicitlypolitical terms Formalism concen-trates on artistic uses of code Software

culturalism on the other hand reflectsthe world of software and critiquestools such as Google and WindowsHere political intervention concernsreflecting the hidden values andqualities of the technology A thirdstrand bridges both and concernsperformativity and there is a healthydiversity of thought and actionbetween the two poles

The best theoretical papers are byArns Cox et al Johannson andLillemose Inke Arnsrsquo article comparessoftware art to generative art Thelatter is defined by Galanter as rsquoany arthellip where the artist uses a system hellipwhich is set into motion with somedegree of autonomy contributing to orresulting in a completed work of artrsquo(p 178) Troels Degn Johansson looksat the crisis of art as a parallel to one insoftware art Like most contributors heis critical of the interactive arts estab-lishment and Margot Lovejoy Indeedhe condemns her focus on art whichlsquois only marginally interested inexperiments at the level of programcodersquo hellip and is only interested in lsquowhatis tactile audible and visiblersquo (p 155)

Jacob Lillemose contemplatesFlorian Cramerrsquos distinction betweentwo kinds of software art Firstly thelsquoliterary and mathematical aesthetics offormal qualities of programming andgenerative codersquo hellip and secondly thelsquoconceptual and discursive involve-ment with software culturersquo (p 154)He argues that software art lsquois oftentreated as a digitally updated versionof the conceptual art that emerged inthe mid 60srsquo (p 138) rather than aqualitatively new discipline

Certain kinds of technology crop upin a number of chapters The predict-ably unpredictable functionality ofGoogle and Open Source are clearfavourites as opposed to the logicaland the corporate There are also anumber of artists that are referencedregularly These include John Cageand Sol Le Witt both for theirperformativity and immaterialism

As well as works being on show atRunmeorg the book also summarisesthirty two software art projects Theworks include Douwe OsingarsquoslsquoGoogle Talkrsquo (p 392) that generates

poetry from an initial keyword PeterLuiningrsquos (p 354) lsquoWindowrsquo is literallythat a transparent window thatcaricatures the graphical user interfaceversion because you can see through itIn similar ways many of the lsquosoftwareculturersquo works are witty and selfreferential including a thank you toJakob Nielsen

From the more formalist wingBoris Kopeinigrsquos TMP (p 370) is aseemingly random array of numbersthat fill the screen and change throughsome hidden functionality There arealso some good works that bridge thevideo and computer arts such as AmyAlexanderrsquos lsquoExtreme Whitespacersquo (p362) Performativity is also addressedwith live coding where laptops areused in live performances (Cox et al p170)

This book is testament to a new anddynamic community that has a uniquetake on art and software It will beinteresting to see how the communitymatures and begins to influencesoftware culture and art On the downside there is sometimes little concernfor the audience reception of the workOccasionally it seems as though thecommunity is the audience and thepractitioners are happy with this Thissituation however is untenable if theirinterventions are to a have widerimpact on art software and society

Edited by John Knight

practice with an eye on currentresearch and pertinent philosophicalgroundwork At nearly four hundredpages it is comprehensive without anypadding The core of the book is itsunderstandable descriptions ofmethods These provide valuableprofessional guidance and makeHuman Factors Methods for DesignMaking Systems Human-Centred aninvaluable reference work

Read_Me Software Art and CulturesOlga Goriunova and Alexei Shulgin[eds]Digital Aesthetics Research CentreUniversity of Aarhus 2004397 pages paperback illustrated bampwISBN 8-7988-4404-0University of Aarhus price pound2200

This is a flawless book that will beprovocative to anyone interested intechnology design and society Thebook starts by asking the questionwhat is a network The answer iscommonsense networks compriselsquonodes ties and flowsrsquo (p 26) Theauthor then brings together a numberof politicaltheoretical strands includ-ing globalisation post-Fordism theinformation society post-industrialismand post-modernism These he arguesare the precursors of the networksociety but the present is more than

The Network Society (Key Concepts)Darin BarneyPolity Press 2004198 pages paperback bampwISBN 0-7456-2669-6Polity Press price pound1499

26 Interfaces 65 bull Winter 2005

the sum of the past Drawing on thework of Manuel Castells in The Rise ofThe Network Society Barney points tothe unique qualities of the age (pp 25ndash34)

In Castellsrsquos formulationldquothe network society hellip ismade up of networks ofproduction power andexperience which con-struct a culture ofvirtuality in the globalflows that transcend timeand spacerdquo (Castells 1998370)

Well indeed and Castells loomslarge in the book and especially hisassertion that society is increasinglylsquoinformationalrsquo (p 28) and lsquoglobalisedrsquo(p 28) This means that power andconflict emanate from access to thenetwork (p 30) and creates a tensionbetween lsquoplacelessnessrsquo (p 31) andpeoplersquos need for lsquorootednessrsquo Lastlyhuman activity is expanded acrossborders and time zones in the networksociety These are all useful pointers towhere things are going and what wecould be designing

The first section looks at networktechnology Here Barney departs fromCastells and critiques instrumentalistsubstantivist and social constructivisttheories of technology and offers alsquocomposite viewrsquo (p 42) This approachsees technology as neither entirelydeterministic nor neutral but insteadmutable in the hands of humanagency

Barney considers the essence ofnetwork technology and notes how itembeds lsquoinstrumental rationalityrsquowithin seemingly neutral tools He alsopoints out some of the positive aspectsof networks in facilitating two-waycommunication localisation and lsquothereconstitution of local identity inter-ests and powerrsquo (p 47) In addition asopen systems networks provide anarena for contesting values andopportunities unavailable in the past

Network technology is alsocontextualised with issues in designsituation and use The author looks toAndrew Feenberg Langdon Winner(p 49) and Lawrence Lessig (p 51)These thinkers make similar points toHarvey Molotch and in essence theysuggest that design fixes value andaffordances for its users Converselyvalue and affordances are not solely

within the province of the designerDesign is constrained and influencedby external agencies These influencesare wide and encompass everythingfrom the law to methods of produc-tion Winner offers a well knownexample of how design can fix apolitical value through creatingconstraints and affordances for users

New Yorkrsquos Long Island highwayoverpasses were lsquodeliberately designedby Robert Moses so as to be too low toallow passage beneath them by publicbuses This design decision was also apolitical decision and the technicalarrangement it put in place was also apolitical arrangement hellip low over-passes effectively denied poor peopleand racial minorities hellip access to thepublic park and beachesrsquo (p 50)

The character of network technol-ogy is then described in terms oflsquotimendashspace compressionrsquo (p 61) andlsquodeterritorialisationrsquo (p 62) In effectthis means increasingly scattered andinterlinked methods of communica-tion production and consumptionacross time and distance Emblematicof the network society is the Internetand the author notes that lsquonever hasthere been a mass communicationsystem that seems so little contained orconstrained by territorial expansersquo (p62) Finally decentralisation andcontrol as well as interactivity andcustomisation are considered asunique features of the technology

The interpretative focus of thechapter is perhaps the bookrsquos onlyweakness By giving more weight tothe influence of digital networks onconsumption Barney could havebrought the issue much more alive Forexample in the rise of AmazoneBaytrade text messaging and even cheapair travel the matrix of human andtechnological networks is tangiblypresent

The next section concerns thenetwork economy This takes ineverything from enterprise and workto the changing nature of propertyThe history begins with the formula-tion of an information economy in the1960s and the liberalisation of thetelecommunications sector in the UKand US This materialist approach isrewarding Barney shows how politi-cal economic and technologicalexpediency has produced fundamentalchange for better and worse

The last two chapters concernpolitics and identity Both are influ-enced by a collapse of legitimacy of theold increasing fragmentation and newnetworks This is brought into thecontext of the rise of globalisation andthe changing role of enterprise and thestate The lsquostatersquos apparent crisis ofsovereigntyrsquo (p 114) is the authorargues a result of deterritorialisationalthough he surveys alternativeinterpretations of the geo-politicalmap

The network society is both spurand brake on political involvementand the author is ambivalent whetherthe changes it brings about are good orbad He notes the rise of new(transnational) opposition movementsat the same time as the hegemony ofthe old (national) media Thesedevelopments are contained within alsquonew politicsrsquo that is highly networkedand symbolic The author also suggeststhat identity is an increasingly impor-tant question in the face of thedelegitimising of organisations Thechapter begins with a quote fromCastells (p 145)

ldquoIn a world of global flowsof wealth power andimages the search foridentity collective orindividual ascribed orconstructed becomes thefundamental source ofsocial meaning hellip Identityis becoming the main andsometimes the only sourceof meaning in a historicalperiod characterized bywidespread destructuringof organisations helliprdquo(Castells 19963)

Drawing on the work of SherryTurkle the mutability of identity isdiscussed and the chapter concludesby looking at community AvoidingCastellsrsquos positive reading of thesituation the author is more concernedabout whether the network society isreal or is just a useful focus for under-standing the world we live in (p 181)We might broaden that focus to thinkabout how the network society influ-ences the way we design and theproducts and services we help tocreate

John KnightJohnknightuceacuk

27Interfaces 40 bull Autumn1999C

onta

ct D

etai

ls (

Giv

e a

pers

onal

con

tact

whe

n as

king

for

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pora

te M

embe

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rst N

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t Nam

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if a

pplic

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entr

y in

the

mem

bers

hip

hand

book

Jour

nal S

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ript

ion

to lsquo

Inte

ract

ing

with

Com

pute

rsrsquo

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roup

man

ages

a jo

urna

l In

tera

ctin

g w

ith

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pute

rs p

ublis

hed

quar

terl

y by

Els

evie

r Sc

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ubsc

ribe

to th

is jo

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525

0)

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se s

end

me

Vol

16

(200

320

04)

of I

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ith

Com

pute

rs (

pound52

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se s

end

me

Vol

s 14

amp 1

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ting

wit

h C

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ters

(pound1

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end

me

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ee s

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e is

sue

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men

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ter

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l am

ount

for

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hip

and

subs

crip

tion

spound

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e a

cheq

uep

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l ord

er (

in P

ound

s St

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g on

ly p

leas

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ade

paya

ble

toB

riti

sh H

CI

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upor Pl

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it m

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xpir

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n pr

ovid

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n th

is f

orm

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e co

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t and

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gree

to th

eco

nditi

ons

stat

ed

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atur

e

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e

Car

d ho

lder

rsquos n

ame

and

addr

ess

if d

iffe

rent

fro

m a

bove

Send

com

plet

ed f

orm

s an

d ch

eque

s to

HC

I M

embe

rshi

p B

riti

sh C

ompu

ter

Soci

ety

1 Sa

nfor

d St

reet

Sw

indo

n S

N1

1HJ

UK

(Tel

+44

(0)1

793

4174

17)

Que

ries

abo

ut m

embe

rshi

p ca

n al

so b

e e-

mai

led

to

hci

bcs

org

uk

Bri

tish

HC

I G

roup

ndash A

pplic

atio

n F

orm

200

4ndash20

05 P

leas

e pr

int o

r ty

pew

ww

bcs

-hci

org

uk

Interfaces is published quarterly by the British HCI Group copy 2005 The British HCI Group (unless indicated otherwise) The opinions expressed represent thepersonal views of the authors and are not the official views of their companies nor of the British HCI Group unless specifically stated

Quarter page pound135Half page pound240Full page pound44520 supplement for cover or

inside cover pages

Discounts given to corporate memberseducational institutions and charities

Special rates for job advertisementsLoose inserts pound175 + weight allowance if over

10g

ADVERTISING RATES ndash to advertise contact the editorJob advertising also accepted for UsabilityNewscom at thesame rates as for quarter-page ad in Interfaces Book bothfor a 20 discount Contact Andy Dearden CommunicationsChair British HCI Group0114 225 2916 oramdeardenshuacuk for further details

The British HCI Group is served by Sub-groups comprising representatives from a broad range of academic and industrial centres of HCIinterest The Sub-groups are committed to promoting the education and practice of HCI and to supporting HCI people in industry and academiaFor contact details of the persons in each Sub-group please select from the following

Officers and Sub-groups

CHAIRS AND OFFICERS GROUPChair Russell BealeVice Chair Catriona CampbellEx-Chair Gilbert CocktonTreasurer Ian BenestSecretary Linda LittleCommunications Sub-group ChairAndy DeardenEducation amp Practice Sub-group ChairWilliam WongEvents Sub-group Chair Peter Wild

Anxo Cejeiro RoibasMembership Sub-group ChairAdrian WilliamsonChair of Student RepresentativesCatherine Kenny

Communications Sub-groupChair Andy Dearden

Interfaces magazine editor Laura Cowen

PR amp Marketing Nico McDonaldCatriona Campbell Nick Bryan-KinnsAmir Naghsh (webmaster)

UsabilityNewsProject Director Dave ClarkeEditor Ann Light

Website listserv and online servicesJesmond Allen Gerred Blyth

Research Sub-groupChair Dianne Murray

Alan Dix Dale Richards

Events Sub-groupChair Peter Wild

Conference Planning Fintan Culwin

European ConferenceLiaison amp Planning vacant

HCI2005 Chair Tom McEwan

HCI2004 Chair Janet Finlay

Meetings Officers Colin VentersAnxo Cereijo Roibaacutes

Fausto J Sainz Salces (SR)

Education amp Practice Sub-groupChair William Wong

HCI Accreditation Scheme Jonathan Earthy

Alan Dix Barbara McManus

Membership Sub-groupChair Adrian Williamson

IndiaChina Liaison Andy Smith

Organisational Liaison Dave England

SIGHCHI and IFIP Liaison Gilbert Cockton

BCS Liaison Barbara McManus

Regional Liaison Daniel Cunliffe

British HCI Group committee members (alphabetical listing)

Jesmond Allen bull tel 01179 020301 bull mob 09731 731757 bull jesmondjesmondocouk

Russell Beale bull University of Birmingham bull tel 0121 414 3729 bull fax 0121 414 4281 bull RBealecsbhamacuk

Ian Benest bull University of York bull tel 01904 432736 bull fax 01904 432767 bull ianbenestcsyorkacuk

Gerred Blyth bull Amberlight Ltd bull tel 0870 7399900 bull gerredamber-lightcouk

Nick Bradley bull University of Strathclyde bull tel 0141 548 3524 bull fax 0141 552 5330NickBradleycisstrathacuk

Nick Bryan-Kinns bull Queen Mary University bull tel 020 7882 7845 bull nickbkdcsqmulacuk

Sandra Cairncross bull Napier University bull tel 0131 455 2724 bull SCairncrossnapieracuk

Catriona Campbell bull The Usability Company bull tel 0207 843 6702 bull fax 0207 843 6701catrionatheusabilitycompanycom

Dave Clarke bull Visualize Software Ltd bull tel 07710 481863 bull fax 01543 270409 bull davevisualizeukcom

Gilbert Cockton bull University of Sunderland bull tel 0191 515 3394 bull fax 0191 515 2781GilbertCocktonsunderlandacuk

Laura Cowen bull IBM Hursley bull laurajcowenyahoocouk

Fintan Culwin bull South Bank University bull tel 020 7815 7434 bull fax 020 7815 7499 bull fintansbuacuk

Daniel Cunliffe bull University of Glamorgan bull tel 01443 483694 bull fax 01443 482715 bull djcunlifglamacuk

Andy Dearden bull Sheffield Hallam University bull tel 0114 225 2916 bull fax 0114 225 3161amdeardenshuacuk

Alan Dix bull Lancaster University bull tel 07887 743446 bull fax 01524 510492 bull alanhcibookcom

Jonathan Earthy bull Lloydrsquos Register bull tel 020 7423 1422 bull fax 020 7423 2304 bull jonathanearthylrorg

Dave England bull Liverpool John Moores University bull tel 0151 231 2271 bull fax 0151 207 4594denglandlivjmacuk

Janet Finlay bull Leeds Metropolitan University bull tel 0113 283 2600 (ext 5158) bull fax 0113 283 3182JFinlaylmuacuk

Martha Hause bull mlhausedslpipexcom

Catherine Kenny bull Northumbria University bull tel 0191 243 7244 bull fax 0191 227 4713 bull ckennyunnacuk

Ann Light bull tel 07947 072300 bull fax 020 8241 5677 bull annlcogssusxacuk

Linda Little bull Northumbria University bull tel 0191 243 7250 bull fax 0191 227 4713 bull llittleunnacuk

Nico McDonald bull Design Agenda bull tel 07973 377897 bull fax 07976 650257 bull nicodesign-agendaorguk

Tom McEwan bull Napier University bull tel 0131 455 2793 bull fax 0131 455 2727 bull tmcewannapieracuk

Barbara McManus bull University of Central Lancashire bull tel 01772 893288 bull fax 01772 892913bmcmanusuclanacuk

Dianne Murray bull tel 0208 943 3784 bull fax 0208 943 3377 bull diannesoicityacuk

Amir M Naghsh bull Sheffield Hallam University bull tel 0114 225 3195 bull ANaghshshuacuk

Dale Richards bull QinetiQ Ltd FST bull tel 01252 393896 bull fax 01252 392720 bull drichardsqinetiqcom

Anxo Cejeiro Roibaacutes bull University of Brighton bull tel 01273 642458 bull fax 01273 642405acroibasbtonacuk

Fausto J Sainz Salces bull Liverpool John Moores University bull tel 0151 231 2082 bull fax 0151207 4594cmsfsainlivjmacuk

Andy Smith bull Thames Valley University bull tel 01753 697565 bull fax 01753 697750 bull andysmithtvuacuk

Colin Venters bull University of Manchester bull tel 0161 275 1384 bull cventersncessacuk

Robert Ward bull rdwardhudacuk

Peter Wild bull University of Bath bull tel 07779 330 554 bull fax 01225 386131 bull peterjwildgmailcom

Adrian Williamson bull Graham Technology plc bull tel 0141 533 4000 bull AdrianWilliamsongtnetcom

William Wong bull Middlesex University bull tel 0208 411 5000 bull fax 0208 411 5215 bull wwongmdxacuk

KEYBold entries indicate members of the Chairs and Officers GroupSR student representative

Editor Interacting with ComputersDianne Murray

Interfaces magazineEditor Laura CowenBooks Editor Sandra CairncrossMyPhd Editor Martha HauseProfile Editor Alan DixProduction Editor Fiona Dix

Relevant URLsBritish HCI Group wwwbcs-hciorgukUsabilityNews wwwusabilitynewscomHCI2005 wwwhci2005org

BCS ContactsSue Tueton (Membership) hcibcsorguk+44(0) 1793 417416

The British Computer Society1 Sanford Street Swindon SN1 1HJ UKTel +44(0) 1793 417417Fax +44(0) 1793 480270Email hcibcsorguk

  • Interfaces 65
    • View from the Membership Chair
    • Editorial
    • Deflections You canrsquot burst seams if no-one will wear the clothes
    • Ambient technologies
    • The brain and the web A quick backup in case of accidents
    • Past present and a virtual future Treating phobias with exposure therapy
    • My PhD Social Networks in e-Learning
    • Memorability and security of passwords
    • Experiencing design Tools of the trade
    • RAE response
    • Aspects of HCI2005
    • HCI2005
      • A PhD studentrsquos reflection
      • The Fringe
        • Scotland overrun with micehellip
        • Weapons of Maths Construction
          • HCI and the Older Population workshop (two views)
          • The Purple Press
            • Interfaces Reviews
            • British HCI Group committee members

21Interfaces 65 bull Winter 2005

Frank After lunch two representatives of the older genera-tion gave an individual talk on how computers appeared tothem again stressing design inclusion

The resulting discussion concentrated again on thelsquodesignrsquo aspects and the awareness to allow for the needs ofthe older generation as forecasts emphasise a greater increasein the older group

A generalisation of the one day workshop was that it didclearly stress the need for design application to the oldergroup but there was little to report on action as to what is tobe implemented

Anna The talks by Isobel Lindsay and Wilf Lakie were reallyeffective in underlining the frustration that novice users havewith complicated computer systems Part of Wilfrsquos talkinvolved reading out the following

Computers are still a mystery to me as myindustrial experience was wholly mechanicalengineering with only elementary electrics I dofind the computer to be a frustrating and confus-ing tool as there are always two three or moreways of achieving a function this I find to besuperfluoushellip Having just upgraded to a newunit with the XP operating program I understandthat XP refers to lsquoexperiencersquo my personal view isthat the program should be named the Exagger-ated Programme Personally it means I have tolearn a whole new set of rules in order to obtaineven the most basic function and there exists awhole conglomeration of new operating tools andmenus that mean nothing to me

The (too short) discussion which followed focused onsome of the questions that this area consistently brings upwhat are the characteristics of lsquoolder peoplersquo Is designing forthis group different from designing for the population ingeneral What can inclusive design do for us

Frankrsquos conclusions Designers have a great difficulty inproducing something for a group of people who had alifetime of contact only with mechanical objects I onlyexperienced electricity in electric motors lighting andtorches Note There was no electric light in the house until Iwas aged about six No telephone not even a radio The firstradio in the house was a lsquoOne valversquo that I built from a designsheet with parts supplied by an enthusiast (I was then agedseventeeneighteen)

I would like design people to stop designing units moresuitable for their own use and to design a unit more suitablefor general use by all classes of computer ability

What I have in mind is a unit that has all the bells andwhistles of the latest application covering all the latestinnovations that the design people can produce BUT thesame unit has the ability to be used by all computer users Tome this could be achieved by what is in common use in thegames field that is a keypad would select the LEVEL atwhich the unit would operate If this was available then

Anna Dickinson amp Francis Allen

anyone could use the unit at the level selected by themselvesand would be able to progress to higher levels in the sameway as they do in games by practice and increased abilityThe technology appears to be there so why not use it

Annarsquos conclusions One issue that consistently resurfaces isthe difficulty of communicating effectively with older usersabout computers and the potential for design changes Whilethose researchers who attended the workshop seemed tolearn a great deal from the presentations given by membersof the User Panel and from their involvement in the designexercises (and at Dundee we have been learning from themsince the beginning of the UTOPIA project in 2001) there wasan important and unforeseen effect on those members of theUser Panel who contributed Attendance at the workshopand especially involvement in the design exercises demon-strated for them some of the difficulties and challenges facingdesigners The result has been that instead of asking ldquoWhycanrsquot you make computers that workrdquo the questions becomeldquoHave you thought of trying thisrdquo Such sophisticatedinvolvement from our target users is a very positive step forall of usS Brewster and M Zajicek (2002) A New Research Agenda for Older Adults

Workshop BCS-HCI London UKA F Newell and P Gregor (1997) Human computer interfaces for people with

disabilities Handbook of Human Computer Interaction (1997) pp813ndash824

Call for Papers

IWSAWC 2006

6th International Workshop onSmart Appliances and Wearable Computing

In conjunction with ICDCS 2006

July 4 2006 Lisboa Portugal

Submission deadline January 15 2006

httpubicomplancsacukworkshopsiwsawc2006

Call for Papers

1st International Workshop on Physicality

6ndash7 February 2006 Lancaster UK

This multidisciplinary workshop will bring together researcherswho are interested in the way that physicality of digitalartefacts influences their use or in the way that digitalityinforms our understanding of the physical Through invitedtalks short research presentations and group discussion wewill discuss views on the fundamental nature of physicality andhow this relates to design in areas such as ubiquitous andtangible computing virtual reality and digital arts

submission deadline for position papers 10 January 2006

httpwwwphysicalityorg

22 Interfaces 65 bull Winter 2005

Toilet Trauma

Oh but whatrsquos a girl to do whenshe arrives at the university hallsof residence at 11pm to findtherersquos no toilet paper and thelsquo24hrrsquo Student Volunteers areslightly off-pace and annoyed atbeing disturbed

Without going into too finer detailI soon discovered that Irsquod notbrought any tissues either Ac-cording to the commandments leftin each room (eg ldquothou shalt notpark in residentsrsquo parking spacesrdquoand ldquothou shalt empty the bin andstrip the linen before leaving thyguest room on Fridayrdquo) eachroom has one supply of toilet rolland after that has been thor-oughly consumed ldquoreplacementswill need to be supplied byguestsrdquo

Well with a little ingenuity Ipulled through fortunately Ibrought enough knickers that Idonrsquot need to wear todayrsquos againuntil Friday And happily when Iregistered this morning my(rather trendy) delegate bagcontained enough scrap paperthat I should be able to managetill the end of the week withoutgiving in and supplying my own

toilet roll Hah

The Purple Pixiexx

Bathroom Bother

On the other hand I appear tohave been supplied with compli-mentary bottles of shampooconditioner and shower gel allnicely laid out on my loan-towelsndash like some fancy joint To behonest Irsquod rather have a comfybed without the plastic tartanmattress (whatrsquos that about)and a bedside light thank youvery much

Being a girl I brought my ownshampoo anyway

This morning though clutching

said shampoo I opted to bravethe slightly mouldy shower (AuntyMildew wouldrsquove been proudGrsquorest her soul) In the nobletradition of the Dastardly DandyDan (PP 2004) I turned on theshower and was flung across theroom by the force (small lsquofrsquo)

Water hellip water hellip everywhere

Still enough about the facilities hellipwell therersquos never enough aboutthe facilitieshellipbut wersquoll leave them

alone for now hellip

LoveThe Purple Pixiex

The Blue Genie

Irsquove just been speaking to my palthe Blue Genie He actually got toEdinburgh early on Sunday butspent the majority of the after-noon confined to his room(shudder) awaiting the arrivalof the Emergency Joiner It seemsthe lock on his door was brokenso he couldnrsquot actually lock hisdoor

So he didnrsquot have much choicebut to hang around until theEmergency Joiner turned uptwiddled his tools tutted a fewtimes and fixed the lock Appar-ently his thingummy was tooshort for the whatsit

At least he has a lock Thatrsquos all I

have to say on the matter

ThePPxx

The Shower Persona

Good morning Irsquom your showerlooking forward to freshening up

No thatrsquos not me thatrsquos the fanDidnrsquot switch it on Well getdressed get out and switch it onthen Building regulations aboutunventilated toilets Never heardof them

This morning Irsquove a really cleancubi hellip WAHAY HERE WE GOWATER WATER WATER I LUVVITSEE ME GO EVEN DANrsquoS NOTSEEN THIS KIND OF PRESSURESINCE THAT AGGRESSIVE QUES-TIONING AT SUNDERLAND BLOWTHAT SHOWER CURTAIN AWAYONTO THE FLOOR THANK THEDAY THEY POINTED ME STRAIGHTOUT THE CUBICLE DOOR ANDTHEN FITTED A CURTAIN IN-STEAD OF DOORS YO JUST SEEHOW FAST THE FLOOR FILLS UP IGO ALL THE WAY TO ELEV hellip ohspoilsport

Ok so a dribble shower then Yessir certainly sir Thank you sirsee you tomorrow sir

I just hope the next one puts theirtowel on the rail so that I can give

it a good blast hellip

Shower 72

How to survive conferenceweek in student halls

1 Sleep when you can if youcanrsquot sleep on your plastic mat-tress which creaks every timeyou move find a quiet cornerduring tea breaks or just slip intothe back row of an especially dullpresentation

2 Take your own pillow you canuse it to (a) bolster the suppliedpillow (b) replace the suppliedpillow (c) get comfortable when

Edited Lowlights from the Seedy Underbelly of HCI2005

The Purple Press

23Interfaces 65 bull Winter 2005

napping during the day (see Tip1)

3 Slip the supplied towel betweenthe plastic mattress and sheet to(a) provide some kind of padding(b) reduce the level of creaking(c) avoid waking up in a pool ofyour own sweat

4 Or alternatively sleep on topof the duvet and use your coat asa cover

5 Ignore all of the above andbook into the Travel Inn acrossthe road That way you can ignoreTips 1ndash4 yoursquoll get taps thatyou can actually turn off showersthat donrsquot flood the bathroomtowel rails that break your fallwhen you slip in River Napier (iebathroom floor) and donrsquot contrib-ute to it and door locks that canresist more than your novicepickpocketing-with-a-paper-clip

skills

e-bsorbed

A bus commute to the conferenceeach morning is a drag unless you

can find something more enjoy-able to do at the same time

Entertaining myself by flickingthrough the proceedings yester-day a paper about tools forleasure reading caught my eye Itwas fascinating ndash talking aboutthings like the importance ofmobility for books and e-booksthe social life of print books andthe emotional attachment peoplehave to them

Just after Irsquod read the bit aboutprint books often becominginvisible with the userrsquos attentionbeing completely taken by thecontent of the reading experienceI looked up hellip and realised Irsquodmissed my stop

Napier was long behind us hellipwhich is really neat an interac-tive research paper that gives youthe actual experience itrsquos discuss-ing Is there a name for thisphenomena and does anyonehave other examples hellip or do

these things only happen to me

PC

Conference Fringe

It seems to me that the less effortthat goes into organising some-thing the more fun it is

This is not to rubbish the work ofmy pal the Blue Genie who ranthe Fringe What I mean is thatthere was no review processinvolved in selecting the partici-pants in the Fringe

Basically if you had an idea or aninteractive experience you wantedto demonstrate to the rest of theconference you could just set upyour laptop and away you went

I was really rather impressed withthe exhibits Clearly so were theother delegates that stuck aroundto see because the presenterswere talking constantly to peopleuntil it was all wrapped up atabout 7pm

If you didnrsquot stick around to seethe Fringe shame on you

The exhibits included theThimbleby Tworsquos funky calculatorCanadian Chickrsquos two-handedmouse(smice) and a means ofgathering data on how peoplelsquoskinrsquo their applications and tools

Disclaimer

The views expressed in The PurplePress are not those of the authors oranyone else and are not to be re-peated in front of anyone who couldtake offence although of course noone can take offence because thecharacters described in The PurplePress could not possibly exist in realor virtual life or death Does thatcover everything

Architectural ungreatness

Whoever dreamt up the design ofthe Lindsay Stewart LectureTheatre Whatrsquos the first rule ofauditorium design Donrsquot light thespeaker from behind So whatdoes LSLT do It has a bloodygreat window right behind wherethe speaker stands

A feeble attempt has been madeat some point to block the lightwith blinds that generate a head-ache-inducing moire effect forthose in the audience an overalleffect demonstrated by Mary Cduring her otherwise excellent

keynote presentation

So the question is should we doaway with the whole peer reviewprocess for HCI2006 in LondonAfterall itrsquos tedious and time-consuming for all involved Whynot instead just have anyonewho fancies coming to the confer-ence turn up with their laptop todemo their projects

I think it could work hellip

Purple Pixie

24 Interfaces 65 bull Winter 2005

Welcome to Interfaces Reviews Thanks to Sandra Cairncross for doing a great job as the last editor I have now been given the batonand perhaps unfortunately for you this means you get three reviews by me in this issue This is a short-term measure and will soon beremedied I have a willing cohort of reviewers and some great books to discover Interfaces Reviews will feature a themed set of books ineach edition In the coming year the reviewers will be bringing you their views on books on novel interfaces information architecture andgames as well as some lsquoheavy stuffrsquo I will also be getting the latest news on up and coming HCI books so if you are publishing writing orhave seen a great book let me know These are my contact details

John KnightDirector of User-LabBirmingham Institute of Art and DesignGosta GreenB4 7DX0121 331 7868JohnKnightuceacuk

The three reviews in this edition cover my interests in art design and technology Tangential to HCI perhaps but it is interesting how each ofthese subjects tackles the humanndashcomputer interface in terms of aesthetics utility and ethics

John KnightJohnknightuceacuk

This book comes from the same stableas Patrick Jordanrsquos Pleasurable ProductsOther publications in the series includeJordanrsquos Introduction to Usability andHuman Factors in Product Design withWilliam Green With this pedigree thisnew volume is unlikely to disappointand it doesnrsquot It looks and feelstrustworthy and complete

The book has three parts The firstdescribes the practice of HumanFactors The second offers a compen-dium of methods The last part looks atprofessional issues and applications Itis clearly aimed at practitioners andcould be a single point of referenceIndeed the introduction suggests thatits writing came from the lack of sucha work It is aimed at the designdisciplines and will have relevance toeveryone from architects to softwareengineers For the more lsquodesignerlyrsquo itmay be a bit dry and there are fewillustrations However designers ofany flavour would be well advised toread it

The book begins by looking at thebarriers to the take up of technologyand the problems with designingproducts and user interfaces HumanFactors is proposed as a remedy to

these problems and a way of improv-ing the user experience The focus ispretty much on traditional ergonomicconcerns These include comfortperformance reliability and physi-ological and cognitive fit Applicationscentre on systems and especially thosepertaining to activity and work

Readers are taken through thehistory of human factors design andthis is contextualised by a processcycle that dovetails with businessneeds and the product lifecycleIndeed despite looking academic thecontent is firmly aimed at business andmaking products more useful andusable Given the ergonomics focus itis understandable that the first sectiontackles human abilities memory andphysiology and the influence of theexternal environment Motivation andproblem solving are also consideredand are firmly rooted in a cognitiveperspective

Given the practitioner focus it isunusual (but refreshing) to get somedeeper stuff Thus Nemeth slips inMontaigne and the nature of sensualexperience This is done in an accessi-ble and businesslike manner ChapterFour looks at products and innovationThis chapter provides an overview ofprocess that integrates ideation and theproduct lifecycle within a typical user-centred design framework Again thebook usefully links to business needsand widens the focus of Human

Factors to encompass new productdevelopment

Chapter Five takes an overview ofthe discipline and maps out its appli-cation in industry The first sectionspave the way for the main contentFocusing on methods this part willprobably be of most interest to practi-tioners In just under two hundredpages Nemeth covers 36 methodsThese are organised under six sectionsThe first concerns analytical methodsNext design guidance is dealt withEvaluation methods are then de-scribed followed by a useful chapteron surveys interviews and question-naires The final chapters concernusability assessment and controlledstudies

Each method is described in termsof what it does The necessary prepara-tion work is outlined including thematerials equipment and environmentthat are needed In addition easy tofollow procedures and methods foranalysing results are provided Shortexamples are given and the methodsare also usefully cross-referenced Thefinal section of the book considers thebusiness side of human factorsBeginning with the cost benefitsuseful organisational issues are alsoexamined Finally Nemeth looks atcommunications and the book con-cludes with case studies from a widerange of projects

This is a useful practitionerrsquos bookit is clearly grounded in industry

Interfaces Reviews

Human Factors Methods for DesignMaking Systems Human-CentredChristopher P NemethCRC Press 2004396 pages hardback illustrated bampwISBN 0-4152-9798-2CRC Price $9995 (about pound5700)

25Interfaces 65 bull Winter 2005

This book offers an insight into a newand dynamic community of softwareartists The book comes from theRead_Me festival that took place inAarhus last year The festival had twosections a conference and interactiveexhibition lsquocamprsquo As well as a bookthe organisers have an accompanyingwebsite at Runmeorg The site curatesthe artworks online while Read_Meoffers theoretical and practical dia-logue offline

From neither the art nor strictlyinteractive arts community Runmehas come together through informalgroups and networks Indeed theyhave stronger links to the hackercommunity than to the establishmentof Ars Electronica This means they areoften critical of the elitism of thegallery and museum culture(Andersen and Pold p 14) They arepragmatic practitioner based and(thankfully) leave the more esotericquestions about AI and consciousnessto the art establishment

Many of the twenty articles tacklesoftware formalism vs softwareculturism This debate central to thecommunity concerns whether inter-vention should focus on the material(software) or culture Intervention isan appropriate term as most contribu-tors see their work in explicitlypolitical terms Formalism concen-trates on artistic uses of code Software

culturalism on the other hand reflectsthe world of software and critiquestools such as Google and WindowsHere political intervention concernsreflecting the hidden values andqualities of the technology A thirdstrand bridges both and concernsperformativity and there is a healthydiversity of thought and actionbetween the two poles

The best theoretical papers are byArns Cox et al Johannson andLillemose Inke Arnsrsquo article comparessoftware art to generative art Thelatter is defined by Galanter as rsquoany arthellip where the artist uses a system hellipwhich is set into motion with somedegree of autonomy contributing to orresulting in a completed work of artrsquo(p 178) Troels Degn Johansson looksat the crisis of art as a parallel to one insoftware art Like most contributors heis critical of the interactive arts estab-lishment and Margot Lovejoy Indeedhe condemns her focus on art whichlsquois only marginally interested inexperiments at the level of programcodersquo hellip and is only interested in lsquowhatis tactile audible and visiblersquo (p 155)

Jacob Lillemose contemplatesFlorian Cramerrsquos distinction betweentwo kinds of software art Firstly thelsquoliterary and mathematical aesthetics offormal qualities of programming andgenerative codersquo hellip and secondly thelsquoconceptual and discursive involve-ment with software culturersquo (p 154)He argues that software art lsquois oftentreated as a digitally updated versionof the conceptual art that emerged inthe mid 60srsquo (p 138) rather than aqualitatively new discipline

Certain kinds of technology crop upin a number of chapters The predict-ably unpredictable functionality ofGoogle and Open Source are clearfavourites as opposed to the logicaland the corporate There are also anumber of artists that are referencedregularly These include John Cageand Sol Le Witt both for theirperformativity and immaterialism

As well as works being on show atRunmeorg the book also summarisesthirty two software art projects Theworks include Douwe OsingarsquoslsquoGoogle Talkrsquo (p 392) that generates

poetry from an initial keyword PeterLuiningrsquos (p 354) lsquoWindowrsquo is literallythat a transparent window thatcaricatures the graphical user interfaceversion because you can see through itIn similar ways many of the lsquosoftwareculturersquo works are witty and selfreferential including a thank you toJakob Nielsen

From the more formalist wingBoris Kopeinigrsquos TMP (p 370) is aseemingly random array of numbersthat fill the screen and change throughsome hidden functionality There arealso some good works that bridge thevideo and computer arts such as AmyAlexanderrsquos lsquoExtreme Whitespacersquo (p362) Performativity is also addressedwith live coding where laptops areused in live performances (Cox et al p170)

This book is testament to a new anddynamic community that has a uniquetake on art and software It will beinteresting to see how the communitymatures and begins to influencesoftware culture and art On the downside there is sometimes little concernfor the audience reception of the workOccasionally it seems as though thecommunity is the audience and thepractitioners are happy with this Thissituation however is untenable if theirinterventions are to a have widerimpact on art software and society

Edited by John Knight

practice with an eye on currentresearch and pertinent philosophicalgroundwork At nearly four hundredpages it is comprehensive without anypadding The core of the book is itsunderstandable descriptions ofmethods These provide valuableprofessional guidance and makeHuman Factors Methods for DesignMaking Systems Human-Centred aninvaluable reference work

Read_Me Software Art and CulturesOlga Goriunova and Alexei Shulgin[eds]Digital Aesthetics Research CentreUniversity of Aarhus 2004397 pages paperback illustrated bampwISBN 8-7988-4404-0University of Aarhus price pound2200

This is a flawless book that will beprovocative to anyone interested intechnology design and society Thebook starts by asking the questionwhat is a network The answer iscommonsense networks compriselsquonodes ties and flowsrsquo (p 26) Theauthor then brings together a numberof politicaltheoretical strands includ-ing globalisation post-Fordism theinformation society post-industrialismand post-modernism These he arguesare the precursors of the networksociety but the present is more than

The Network Society (Key Concepts)Darin BarneyPolity Press 2004198 pages paperback bampwISBN 0-7456-2669-6Polity Press price pound1499

26 Interfaces 65 bull Winter 2005

the sum of the past Drawing on thework of Manuel Castells in The Rise ofThe Network Society Barney points tothe unique qualities of the age (pp 25ndash34)

In Castellsrsquos formulationldquothe network society hellip ismade up of networks ofproduction power andexperience which con-struct a culture ofvirtuality in the globalflows that transcend timeand spacerdquo (Castells 1998370)

Well indeed and Castells loomslarge in the book and especially hisassertion that society is increasinglylsquoinformationalrsquo (p 28) and lsquoglobalisedrsquo(p 28) This means that power andconflict emanate from access to thenetwork (p 30) and creates a tensionbetween lsquoplacelessnessrsquo (p 31) andpeoplersquos need for lsquorootednessrsquo Lastlyhuman activity is expanded acrossborders and time zones in the networksociety These are all useful pointers towhere things are going and what wecould be designing

The first section looks at networktechnology Here Barney departs fromCastells and critiques instrumentalistsubstantivist and social constructivisttheories of technology and offers alsquocomposite viewrsquo (p 42) This approachsees technology as neither entirelydeterministic nor neutral but insteadmutable in the hands of humanagency

Barney considers the essence ofnetwork technology and notes how itembeds lsquoinstrumental rationalityrsquowithin seemingly neutral tools He alsopoints out some of the positive aspectsof networks in facilitating two-waycommunication localisation and lsquothereconstitution of local identity inter-ests and powerrsquo (p 47) In addition asopen systems networks provide anarena for contesting values andopportunities unavailable in the past

Network technology is alsocontextualised with issues in designsituation and use The author looks toAndrew Feenberg Langdon Winner(p 49) and Lawrence Lessig (p 51)These thinkers make similar points toHarvey Molotch and in essence theysuggest that design fixes value andaffordances for its users Converselyvalue and affordances are not solely

within the province of the designerDesign is constrained and influencedby external agencies These influencesare wide and encompass everythingfrom the law to methods of produc-tion Winner offers a well knownexample of how design can fix apolitical value through creatingconstraints and affordances for users

New Yorkrsquos Long Island highwayoverpasses were lsquodeliberately designedby Robert Moses so as to be too low toallow passage beneath them by publicbuses This design decision was also apolitical decision and the technicalarrangement it put in place was also apolitical arrangement hellip low over-passes effectively denied poor peopleand racial minorities hellip access to thepublic park and beachesrsquo (p 50)

The character of network technol-ogy is then described in terms oflsquotimendashspace compressionrsquo (p 61) andlsquodeterritorialisationrsquo (p 62) In effectthis means increasingly scattered andinterlinked methods of communica-tion production and consumptionacross time and distance Emblematicof the network society is the Internetand the author notes that lsquonever hasthere been a mass communicationsystem that seems so little contained orconstrained by territorial expansersquo (p62) Finally decentralisation andcontrol as well as interactivity andcustomisation are considered asunique features of the technology

The interpretative focus of thechapter is perhaps the bookrsquos onlyweakness By giving more weight tothe influence of digital networks onconsumption Barney could havebrought the issue much more alive Forexample in the rise of AmazoneBaytrade text messaging and even cheapair travel the matrix of human andtechnological networks is tangiblypresent

The next section concerns thenetwork economy This takes ineverything from enterprise and workto the changing nature of propertyThe history begins with the formula-tion of an information economy in the1960s and the liberalisation of thetelecommunications sector in the UKand US This materialist approach isrewarding Barney shows how politi-cal economic and technologicalexpediency has produced fundamentalchange for better and worse

The last two chapters concernpolitics and identity Both are influ-enced by a collapse of legitimacy of theold increasing fragmentation and newnetworks This is brought into thecontext of the rise of globalisation andthe changing role of enterprise and thestate The lsquostatersquos apparent crisis ofsovereigntyrsquo (p 114) is the authorargues a result of deterritorialisationalthough he surveys alternativeinterpretations of the geo-politicalmap

The network society is both spurand brake on political involvementand the author is ambivalent whetherthe changes it brings about are good orbad He notes the rise of new(transnational) opposition movementsat the same time as the hegemony ofthe old (national) media Thesedevelopments are contained within alsquonew politicsrsquo that is highly networkedand symbolic The author also suggeststhat identity is an increasingly impor-tant question in the face of thedelegitimising of organisations Thechapter begins with a quote fromCastells (p 145)

ldquoIn a world of global flowsof wealth power andimages the search foridentity collective orindividual ascribed orconstructed becomes thefundamental source ofsocial meaning hellip Identityis becoming the main andsometimes the only sourceof meaning in a historicalperiod characterized bywidespread destructuringof organisations helliprdquo(Castells 19963)

Drawing on the work of SherryTurkle the mutability of identity isdiscussed and the chapter concludesby looking at community AvoidingCastellsrsquos positive reading of thesituation the author is more concernedabout whether the network society isreal or is just a useful focus for under-standing the world we live in (p 181)We might broaden that focus to thinkabout how the network society influ-ences the way we design and theproducts and services we help tocreate

John KnightJohnknightuceacuk

27Interfaces 40 bull Autumn1999C

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-hci

org

uk

Interfaces is published quarterly by the British HCI Group copy 2005 The British HCI Group (unless indicated otherwise) The opinions expressed represent thepersonal views of the authors and are not the official views of their companies nor of the British HCI Group unless specifically stated

Quarter page pound135Half page pound240Full page pound44520 supplement for cover or

inside cover pages

Discounts given to corporate memberseducational institutions and charities

Special rates for job advertisementsLoose inserts pound175 + weight allowance if over

10g

ADVERTISING RATES ndash to advertise contact the editorJob advertising also accepted for UsabilityNewscom at thesame rates as for quarter-page ad in Interfaces Book bothfor a 20 discount Contact Andy Dearden CommunicationsChair British HCI Group0114 225 2916 oramdeardenshuacuk for further details

The British HCI Group is served by Sub-groups comprising representatives from a broad range of academic and industrial centres of HCIinterest The Sub-groups are committed to promoting the education and practice of HCI and to supporting HCI people in industry and academiaFor contact details of the persons in each Sub-group please select from the following

Officers and Sub-groups

CHAIRS AND OFFICERS GROUPChair Russell BealeVice Chair Catriona CampbellEx-Chair Gilbert CocktonTreasurer Ian BenestSecretary Linda LittleCommunications Sub-group ChairAndy DeardenEducation amp Practice Sub-group ChairWilliam WongEvents Sub-group Chair Peter Wild

Anxo Cejeiro RoibasMembership Sub-group ChairAdrian WilliamsonChair of Student RepresentativesCatherine Kenny

Communications Sub-groupChair Andy Dearden

Interfaces magazine editor Laura Cowen

PR amp Marketing Nico McDonaldCatriona Campbell Nick Bryan-KinnsAmir Naghsh (webmaster)

UsabilityNewsProject Director Dave ClarkeEditor Ann Light

Website listserv and online servicesJesmond Allen Gerred Blyth

Research Sub-groupChair Dianne Murray

Alan Dix Dale Richards

Events Sub-groupChair Peter Wild

Conference Planning Fintan Culwin

European ConferenceLiaison amp Planning vacant

HCI2005 Chair Tom McEwan

HCI2004 Chair Janet Finlay

Meetings Officers Colin VentersAnxo Cereijo Roibaacutes

Fausto J Sainz Salces (SR)

Education amp Practice Sub-groupChair William Wong

HCI Accreditation Scheme Jonathan Earthy

Alan Dix Barbara McManus

Membership Sub-groupChair Adrian Williamson

IndiaChina Liaison Andy Smith

Organisational Liaison Dave England

SIGHCHI and IFIP Liaison Gilbert Cockton

BCS Liaison Barbara McManus

Regional Liaison Daniel Cunliffe

British HCI Group committee members (alphabetical listing)

Jesmond Allen bull tel 01179 020301 bull mob 09731 731757 bull jesmondjesmondocouk

Russell Beale bull University of Birmingham bull tel 0121 414 3729 bull fax 0121 414 4281 bull RBealecsbhamacuk

Ian Benest bull University of York bull tel 01904 432736 bull fax 01904 432767 bull ianbenestcsyorkacuk

Gerred Blyth bull Amberlight Ltd bull tel 0870 7399900 bull gerredamber-lightcouk

Nick Bradley bull University of Strathclyde bull tel 0141 548 3524 bull fax 0141 552 5330NickBradleycisstrathacuk

Nick Bryan-Kinns bull Queen Mary University bull tel 020 7882 7845 bull nickbkdcsqmulacuk

Sandra Cairncross bull Napier University bull tel 0131 455 2724 bull SCairncrossnapieracuk

Catriona Campbell bull The Usability Company bull tel 0207 843 6702 bull fax 0207 843 6701catrionatheusabilitycompanycom

Dave Clarke bull Visualize Software Ltd bull tel 07710 481863 bull fax 01543 270409 bull davevisualizeukcom

Gilbert Cockton bull University of Sunderland bull tel 0191 515 3394 bull fax 0191 515 2781GilbertCocktonsunderlandacuk

Laura Cowen bull IBM Hursley bull laurajcowenyahoocouk

Fintan Culwin bull South Bank University bull tel 020 7815 7434 bull fax 020 7815 7499 bull fintansbuacuk

Daniel Cunliffe bull University of Glamorgan bull tel 01443 483694 bull fax 01443 482715 bull djcunlifglamacuk

Andy Dearden bull Sheffield Hallam University bull tel 0114 225 2916 bull fax 0114 225 3161amdeardenshuacuk

Alan Dix bull Lancaster University bull tel 07887 743446 bull fax 01524 510492 bull alanhcibookcom

Jonathan Earthy bull Lloydrsquos Register bull tel 020 7423 1422 bull fax 020 7423 2304 bull jonathanearthylrorg

Dave England bull Liverpool John Moores University bull tel 0151 231 2271 bull fax 0151 207 4594denglandlivjmacuk

Janet Finlay bull Leeds Metropolitan University bull tel 0113 283 2600 (ext 5158) bull fax 0113 283 3182JFinlaylmuacuk

Martha Hause bull mlhausedslpipexcom

Catherine Kenny bull Northumbria University bull tel 0191 243 7244 bull fax 0191 227 4713 bull ckennyunnacuk

Ann Light bull tel 07947 072300 bull fax 020 8241 5677 bull annlcogssusxacuk

Linda Little bull Northumbria University bull tel 0191 243 7250 bull fax 0191 227 4713 bull llittleunnacuk

Nico McDonald bull Design Agenda bull tel 07973 377897 bull fax 07976 650257 bull nicodesign-agendaorguk

Tom McEwan bull Napier University bull tel 0131 455 2793 bull fax 0131 455 2727 bull tmcewannapieracuk

Barbara McManus bull University of Central Lancashire bull tel 01772 893288 bull fax 01772 892913bmcmanusuclanacuk

Dianne Murray bull tel 0208 943 3784 bull fax 0208 943 3377 bull diannesoicityacuk

Amir M Naghsh bull Sheffield Hallam University bull tel 0114 225 3195 bull ANaghshshuacuk

Dale Richards bull QinetiQ Ltd FST bull tel 01252 393896 bull fax 01252 392720 bull drichardsqinetiqcom

Anxo Cejeiro Roibaacutes bull University of Brighton bull tel 01273 642458 bull fax 01273 642405acroibasbtonacuk

Fausto J Sainz Salces bull Liverpool John Moores University bull tel 0151 231 2082 bull fax 0151207 4594cmsfsainlivjmacuk

Andy Smith bull Thames Valley University bull tel 01753 697565 bull fax 01753 697750 bull andysmithtvuacuk

Colin Venters bull University of Manchester bull tel 0161 275 1384 bull cventersncessacuk

Robert Ward bull rdwardhudacuk

Peter Wild bull University of Bath bull tel 07779 330 554 bull fax 01225 386131 bull peterjwildgmailcom

Adrian Williamson bull Graham Technology plc bull tel 0141 533 4000 bull AdrianWilliamsongtnetcom

William Wong bull Middlesex University bull tel 0208 411 5000 bull fax 0208 411 5215 bull wwongmdxacuk

KEYBold entries indicate members of the Chairs and Officers GroupSR student representative

Editor Interacting with ComputersDianne Murray

Interfaces magazineEditor Laura CowenBooks Editor Sandra CairncrossMyPhd Editor Martha HauseProfile Editor Alan DixProduction Editor Fiona Dix

Relevant URLsBritish HCI Group wwwbcs-hciorgukUsabilityNews wwwusabilitynewscomHCI2005 wwwhci2005org

BCS ContactsSue Tueton (Membership) hcibcsorguk+44(0) 1793 417416

The British Computer Society1 Sanford Street Swindon SN1 1HJ UKTel +44(0) 1793 417417Fax +44(0) 1793 480270Email hcibcsorguk

  • Interfaces 65
    • View from the Membership Chair
    • Editorial
    • Deflections You canrsquot burst seams if no-one will wear the clothes
    • Ambient technologies
    • The brain and the web A quick backup in case of accidents
    • Past present and a virtual future Treating phobias with exposure therapy
    • My PhD Social Networks in e-Learning
    • Memorability and security of passwords
    • Experiencing design Tools of the trade
    • RAE response
    • Aspects of HCI2005
    • HCI2005
      • A PhD studentrsquos reflection
      • The Fringe
        • Scotland overrun with micehellip
        • Weapons of Maths Construction
          • HCI and the Older Population workshop (two views)
          • The Purple Press
            • Interfaces Reviews
            • British HCI Group committee members

22 Interfaces 65 bull Winter 2005

Toilet Trauma

Oh but whatrsquos a girl to do whenshe arrives at the university hallsof residence at 11pm to findtherersquos no toilet paper and thelsquo24hrrsquo Student Volunteers areslightly off-pace and annoyed atbeing disturbed

Without going into too finer detailI soon discovered that Irsquod notbrought any tissues either Ac-cording to the commandments leftin each room (eg ldquothou shalt notpark in residentsrsquo parking spacesrdquoand ldquothou shalt empty the bin andstrip the linen before leaving thyguest room on Fridayrdquo) eachroom has one supply of toilet rolland after that has been thor-oughly consumed ldquoreplacementswill need to be supplied byguestsrdquo

Well with a little ingenuity Ipulled through fortunately Ibrought enough knickers that Idonrsquot need to wear todayrsquos againuntil Friday And happily when Iregistered this morning my(rather trendy) delegate bagcontained enough scrap paperthat I should be able to managetill the end of the week withoutgiving in and supplying my own

toilet roll Hah

The Purple Pixiexx

Bathroom Bother

On the other hand I appear tohave been supplied with compli-mentary bottles of shampooconditioner and shower gel allnicely laid out on my loan-towelsndash like some fancy joint To behonest Irsquod rather have a comfybed without the plastic tartanmattress (whatrsquos that about)and a bedside light thank youvery much

Being a girl I brought my ownshampoo anyway

This morning though clutching

said shampoo I opted to bravethe slightly mouldy shower (AuntyMildew wouldrsquove been proudGrsquorest her soul) In the nobletradition of the Dastardly DandyDan (PP 2004) I turned on theshower and was flung across theroom by the force (small lsquofrsquo)

Water hellip water hellip everywhere

Still enough about the facilities hellipwell therersquos never enough aboutthe facilitieshellipbut wersquoll leave them

alone for now hellip

LoveThe Purple Pixiex

The Blue Genie

Irsquove just been speaking to my palthe Blue Genie He actually got toEdinburgh early on Sunday butspent the majority of the after-noon confined to his room(shudder) awaiting the arrivalof the Emergency Joiner It seemsthe lock on his door was brokenso he couldnrsquot actually lock hisdoor

So he didnrsquot have much choicebut to hang around until theEmergency Joiner turned uptwiddled his tools tutted a fewtimes and fixed the lock Appar-ently his thingummy was tooshort for the whatsit

At least he has a lock Thatrsquos all I

have to say on the matter

ThePPxx

The Shower Persona

Good morning Irsquom your showerlooking forward to freshening up

No thatrsquos not me thatrsquos the fanDidnrsquot switch it on Well getdressed get out and switch it onthen Building regulations aboutunventilated toilets Never heardof them

This morning Irsquove a really cleancubi hellip WAHAY HERE WE GOWATER WATER WATER I LUVVITSEE ME GO EVEN DANrsquoS NOTSEEN THIS KIND OF PRESSURESINCE THAT AGGRESSIVE QUES-TIONING AT SUNDERLAND BLOWTHAT SHOWER CURTAIN AWAYONTO THE FLOOR THANK THEDAY THEY POINTED ME STRAIGHTOUT THE CUBICLE DOOR ANDTHEN FITTED A CURTAIN IN-STEAD OF DOORS YO JUST SEEHOW FAST THE FLOOR FILLS UP IGO ALL THE WAY TO ELEV hellip ohspoilsport

Ok so a dribble shower then Yessir certainly sir Thank you sirsee you tomorrow sir

I just hope the next one puts theirtowel on the rail so that I can give

it a good blast hellip

Shower 72

How to survive conferenceweek in student halls

1 Sleep when you can if youcanrsquot sleep on your plastic mat-tress which creaks every timeyou move find a quiet cornerduring tea breaks or just slip intothe back row of an especially dullpresentation

2 Take your own pillow you canuse it to (a) bolster the suppliedpillow (b) replace the suppliedpillow (c) get comfortable when

Edited Lowlights from the Seedy Underbelly of HCI2005

The Purple Press

23Interfaces 65 bull Winter 2005

napping during the day (see Tip1)

3 Slip the supplied towel betweenthe plastic mattress and sheet to(a) provide some kind of padding(b) reduce the level of creaking(c) avoid waking up in a pool ofyour own sweat

4 Or alternatively sleep on topof the duvet and use your coat asa cover

5 Ignore all of the above andbook into the Travel Inn acrossthe road That way you can ignoreTips 1ndash4 yoursquoll get taps thatyou can actually turn off showersthat donrsquot flood the bathroomtowel rails that break your fallwhen you slip in River Napier (iebathroom floor) and donrsquot contrib-ute to it and door locks that canresist more than your novicepickpocketing-with-a-paper-clip

skills

e-bsorbed

A bus commute to the conferenceeach morning is a drag unless you

can find something more enjoy-able to do at the same time

Entertaining myself by flickingthrough the proceedings yester-day a paper about tools forleasure reading caught my eye Itwas fascinating ndash talking aboutthings like the importance ofmobility for books and e-booksthe social life of print books andthe emotional attachment peoplehave to them

Just after Irsquod read the bit aboutprint books often becominginvisible with the userrsquos attentionbeing completely taken by thecontent of the reading experienceI looked up hellip and realised Irsquodmissed my stop

Napier was long behind us hellipwhich is really neat an interac-tive research paper that gives youthe actual experience itrsquos discuss-ing Is there a name for thisphenomena and does anyonehave other examples hellip or do

these things only happen to me

PC

Conference Fringe

It seems to me that the less effortthat goes into organising some-thing the more fun it is

This is not to rubbish the work ofmy pal the Blue Genie who ranthe Fringe What I mean is thatthere was no review processinvolved in selecting the partici-pants in the Fringe

Basically if you had an idea or aninteractive experience you wantedto demonstrate to the rest of theconference you could just set upyour laptop and away you went

I was really rather impressed withthe exhibits Clearly so were theother delegates that stuck aroundto see because the presenterswere talking constantly to peopleuntil it was all wrapped up atabout 7pm

If you didnrsquot stick around to seethe Fringe shame on you

The exhibits included theThimbleby Tworsquos funky calculatorCanadian Chickrsquos two-handedmouse(smice) and a means ofgathering data on how peoplelsquoskinrsquo their applications and tools

Disclaimer

The views expressed in The PurplePress are not those of the authors oranyone else and are not to be re-peated in front of anyone who couldtake offence although of course noone can take offence because thecharacters described in The PurplePress could not possibly exist in realor virtual life or death Does thatcover everything

Architectural ungreatness

Whoever dreamt up the design ofthe Lindsay Stewart LectureTheatre Whatrsquos the first rule ofauditorium design Donrsquot light thespeaker from behind So whatdoes LSLT do It has a bloodygreat window right behind wherethe speaker stands

A feeble attempt has been madeat some point to block the lightwith blinds that generate a head-ache-inducing moire effect forthose in the audience an overalleffect demonstrated by Mary Cduring her otherwise excellent

keynote presentation

So the question is should we doaway with the whole peer reviewprocess for HCI2006 in LondonAfterall itrsquos tedious and time-consuming for all involved Whynot instead just have anyonewho fancies coming to the confer-ence turn up with their laptop todemo their projects

I think it could work hellip

Purple Pixie

24 Interfaces 65 bull Winter 2005

Welcome to Interfaces Reviews Thanks to Sandra Cairncross for doing a great job as the last editor I have now been given the batonand perhaps unfortunately for you this means you get three reviews by me in this issue This is a short-term measure and will soon beremedied I have a willing cohort of reviewers and some great books to discover Interfaces Reviews will feature a themed set of books ineach edition In the coming year the reviewers will be bringing you their views on books on novel interfaces information architecture andgames as well as some lsquoheavy stuffrsquo I will also be getting the latest news on up and coming HCI books so if you are publishing writing orhave seen a great book let me know These are my contact details

John KnightDirector of User-LabBirmingham Institute of Art and DesignGosta GreenB4 7DX0121 331 7868JohnKnightuceacuk

The three reviews in this edition cover my interests in art design and technology Tangential to HCI perhaps but it is interesting how each ofthese subjects tackles the humanndashcomputer interface in terms of aesthetics utility and ethics

John KnightJohnknightuceacuk

This book comes from the same stableas Patrick Jordanrsquos Pleasurable ProductsOther publications in the series includeJordanrsquos Introduction to Usability andHuman Factors in Product Design withWilliam Green With this pedigree thisnew volume is unlikely to disappointand it doesnrsquot It looks and feelstrustworthy and complete

The book has three parts The firstdescribes the practice of HumanFactors The second offers a compen-dium of methods The last part looks atprofessional issues and applications Itis clearly aimed at practitioners andcould be a single point of referenceIndeed the introduction suggests thatits writing came from the lack of sucha work It is aimed at the designdisciplines and will have relevance toeveryone from architects to softwareengineers For the more lsquodesignerlyrsquo itmay be a bit dry and there are fewillustrations However designers ofany flavour would be well advised toread it

The book begins by looking at thebarriers to the take up of technologyand the problems with designingproducts and user interfaces HumanFactors is proposed as a remedy to

these problems and a way of improv-ing the user experience The focus ispretty much on traditional ergonomicconcerns These include comfortperformance reliability and physi-ological and cognitive fit Applicationscentre on systems and especially thosepertaining to activity and work

Readers are taken through thehistory of human factors design andthis is contextualised by a processcycle that dovetails with businessneeds and the product lifecycleIndeed despite looking academic thecontent is firmly aimed at business andmaking products more useful andusable Given the ergonomics focus itis understandable that the first sectiontackles human abilities memory andphysiology and the influence of theexternal environment Motivation andproblem solving are also consideredand are firmly rooted in a cognitiveperspective

Given the practitioner focus it isunusual (but refreshing) to get somedeeper stuff Thus Nemeth slips inMontaigne and the nature of sensualexperience This is done in an accessi-ble and businesslike manner ChapterFour looks at products and innovationThis chapter provides an overview ofprocess that integrates ideation and theproduct lifecycle within a typical user-centred design framework Again thebook usefully links to business needsand widens the focus of Human

Factors to encompass new productdevelopment

Chapter Five takes an overview ofthe discipline and maps out its appli-cation in industry The first sectionspave the way for the main contentFocusing on methods this part willprobably be of most interest to practi-tioners In just under two hundredpages Nemeth covers 36 methodsThese are organised under six sectionsThe first concerns analytical methodsNext design guidance is dealt withEvaluation methods are then de-scribed followed by a useful chapteron surveys interviews and question-naires The final chapters concernusability assessment and controlledstudies

Each method is described in termsof what it does The necessary prepara-tion work is outlined including thematerials equipment and environmentthat are needed In addition easy tofollow procedures and methods foranalysing results are provided Shortexamples are given and the methodsare also usefully cross-referenced Thefinal section of the book considers thebusiness side of human factorsBeginning with the cost benefitsuseful organisational issues are alsoexamined Finally Nemeth looks atcommunications and the book con-cludes with case studies from a widerange of projects

This is a useful practitionerrsquos bookit is clearly grounded in industry

Interfaces Reviews

Human Factors Methods for DesignMaking Systems Human-CentredChristopher P NemethCRC Press 2004396 pages hardback illustrated bampwISBN 0-4152-9798-2CRC Price $9995 (about pound5700)

25Interfaces 65 bull Winter 2005

This book offers an insight into a newand dynamic community of softwareartists The book comes from theRead_Me festival that took place inAarhus last year The festival had twosections a conference and interactiveexhibition lsquocamprsquo As well as a bookthe organisers have an accompanyingwebsite at Runmeorg The site curatesthe artworks online while Read_Meoffers theoretical and practical dia-logue offline

From neither the art nor strictlyinteractive arts community Runmehas come together through informalgroups and networks Indeed theyhave stronger links to the hackercommunity than to the establishmentof Ars Electronica This means they areoften critical of the elitism of thegallery and museum culture(Andersen and Pold p 14) They arepragmatic practitioner based and(thankfully) leave the more esotericquestions about AI and consciousnessto the art establishment

Many of the twenty articles tacklesoftware formalism vs softwareculturism This debate central to thecommunity concerns whether inter-vention should focus on the material(software) or culture Intervention isan appropriate term as most contribu-tors see their work in explicitlypolitical terms Formalism concen-trates on artistic uses of code Software

culturalism on the other hand reflectsthe world of software and critiquestools such as Google and WindowsHere political intervention concernsreflecting the hidden values andqualities of the technology A thirdstrand bridges both and concernsperformativity and there is a healthydiversity of thought and actionbetween the two poles

The best theoretical papers are byArns Cox et al Johannson andLillemose Inke Arnsrsquo article comparessoftware art to generative art Thelatter is defined by Galanter as rsquoany arthellip where the artist uses a system hellipwhich is set into motion with somedegree of autonomy contributing to orresulting in a completed work of artrsquo(p 178) Troels Degn Johansson looksat the crisis of art as a parallel to one insoftware art Like most contributors heis critical of the interactive arts estab-lishment and Margot Lovejoy Indeedhe condemns her focus on art whichlsquois only marginally interested inexperiments at the level of programcodersquo hellip and is only interested in lsquowhatis tactile audible and visiblersquo (p 155)

Jacob Lillemose contemplatesFlorian Cramerrsquos distinction betweentwo kinds of software art Firstly thelsquoliterary and mathematical aesthetics offormal qualities of programming andgenerative codersquo hellip and secondly thelsquoconceptual and discursive involve-ment with software culturersquo (p 154)He argues that software art lsquois oftentreated as a digitally updated versionof the conceptual art that emerged inthe mid 60srsquo (p 138) rather than aqualitatively new discipline

Certain kinds of technology crop upin a number of chapters The predict-ably unpredictable functionality ofGoogle and Open Source are clearfavourites as opposed to the logicaland the corporate There are also anumber of artists that are referencedregularly These include John Cageand Sol Le Witt both for theirperformativity and immaterialism

As well as works being on show atRunmeorg the book also summarisesthirty two software art projects Theworks include Douwe OsingarsquoslsquoGoogle Talkrsquo (p 392) that generates

poetry from an initial keyword PeterLuiningrsquos (p 354) lsquoWindowrsquo is literallythat a transparent window thatcaricatures the graphical user interfaceversion because you can see through itIn similar ways many of the lsquosoftwareculturersquo works are witty and selfreferential including a thank you toJakob Nielsen

From the more formalist wingBoris Kopeinigrsquos TMP (p 370) is aseemingly random array of numbersthat fill the screen and change throughsome hidden functionality There arealso some good works that bridge thevideo and computer arts such as AmyAlexanderrsquos lsquoExtreme Whitespacersquo (p362) Performativity is also addressedwith live coding where laptops areused in live performances (Cox et al p170)

This book is testament to a new anddynamic community that has a uniquetake on art and software It will beinteresting to see how the communitymatures and begins to influencesoftware culture and art On the downside there is sometimes little concernfor the audience reception of the workOccasionally it seems as though thecommunity is the audience and thepractitioners are happy with this Thissituation however is untenable if theirinterventions are to a have widerimpact on art software and society

Edited by John Knight

practice with an eye on currentresearch and pertinent philosophicalgroundwork At nearly four hundredpages it is comprehensive without anypadding The core of the book is itsunderstandable descriptions ofmethods These provide valuableprofessional guidance and makeHuman Factors Methods for DesignMaking Systems Human-Centred aninvaluable reference work

Read_Me Software Art and CulturesOlga Goriunova and Alexei Shulgin[eds]Digital Aesthetics Research CentreUniversity of Aarhus 2004397 pages paperback illustrated bampwISBN 8-7988-4404-0University of Aarhus price pound2200

This is a flawless book that will beprovocative to anyone interested intechnology design and society Thebook starts by asking the questionwhat is a network The answer iscommonsense networks compriselsquonodes ties and flowsrsquo (p 26) Theauthor then brings together a numberof politicaltheoretical strands includ-ing globalisation post-Fordism theinformation society post-industrialismand post-modernism These he arguesare the precursors of the networksociety but the present is more than

The Network Society (Key Concepts)Darin BarneyPolity Press 2004198 pages paperback bampwISBN 0-7456-2669-6Polity Press price pound1499

26 Interfaces 65 bull Winter 2005

the sum of the past Drawing on thework of Manuel Castells in The Rise ofThe Network Society Barney points tothe unique qualities of the age (pp 25ndash34)

In Castellsrsquos formulationldquothe network society hellip ismade up of networks ofproduction power andexperience which con-struct a culture ofvirtuality in the globalflows that transcend timeand spacerdquo (Castells 1998370)

Well indeed and Castells loomslarge in the book and especially hisassertion that society is increasinglylsquoinformationalrsquo (p 28) and lsquoglobalisedrsquo(p 28) This means that power andconflict emanate from access to thenetwork (p 30) and creates a tensionbetween lsquoplacelessnessrsquo (p 31) andpeoplersquos need for lsquorootednessrsquo Lastlyhuman activity is expanded acrossborders and time zones in the networksociety These are all useful pointers towhere things are going and what wecould be designing

The first section looks at networktechnology Here Barney departs fromCastells and critiques instrumentalistsubstantivist and social constructivisttheories of technology and offers alsquocomposite viewrsquo (p 42) This approachsees technology as neither entirelydeterministic nor neutral but insteadmutable in the hands of humanagency

Barney considers the essence ofnetwork technology and notes how itembeds lsquoinstrumental rationalityrsquowithin seemingly neutral tools He alsopoints out some of the positive aspectsof networks in facilitating two-waycommunication localisation and lsquothereconstitution of local identity inter-ests and powerrsquo (p 47) In addition asopen systems networks provide anarena for contesting values andopportunities unavailable in the past

Network technology is alsocontextualised with issues in designsituation and use The author looks toAndrew Feenberg Langdon Winner(p 49) and Lawrence Lessig (p 51)These thinkers make similar points toHarvey Molotch and in essence theysuggest that design fixes value andaffordances for its users Converselyvalue and affordances are not solely

within the province of the designerDesign is constrained and influencedby external agencies These influencesare wide and encompass everythingfrom the law to methods of produc-tion Winner offers a well knownexample of how design can fix apolitical value through creatingconstraints and affordances for users

New Yorkrsquos Long Island highwayoverpasses were lsquodeliberately designedby Robert Moses so as to be too low toallow passage beneath them by publicbuses This design decision was also apolitical decision and the technicalarrangement it put in place was also apolitical arrangement hellip low over-passes effectively denied poor peopleand racial minorities hellip access to thepublic park and beachesrsquo (p 50)

The character of network technol-ogy is then described in terms oflsquotimendashspace compressionrsquo (p 61) andlsquodeterritorialisationrsquo (p 62) In effectthis means increasingly scattered andinterlinked methods of communica-tion production and consumptionacross time and distance Emblematicof the network society is the Internetand the author notes that lsquonever hasthere been a mass communicationsystem that seems so little contained orconstrained by territorial expansersquo (p62) Finally decentralisation andcontrol as well as interactivity andcustomisation are considered asunique features of the technology

The interpretative focus of thechapter is perhaps the bookrsquos onlyweakness By giving more weight tothe influence of digital networks onconsumption Barney could havebrought the issue much more alive Forexample in the rise of AmazoneBaytrade text messaging and even cheapair travel the matrix of human andtechnological networks is tangiblypresent

The next section concerns thenetwork economy This takes ineverything from enterprise and workto the changing nature of propertyThe history begins with the formula-tion of an information economy in the1960s and the liberalisation of thetelecommunications sector in the UKand US This materialist approach isrewarding Barney shows how politi-cal economic and technologicalexpediency has produced fundamentalchange for better and worse

The last two chapters concernpolitics and identity Both are influ-enced by a collapse of legitimacy of theold increasing fragmentation and newnetworks This is brought into thecontext of the rise of globalisation andthe changing role of enterprise and thestate The lsquostatersquos apparent crisis ofsovereigntyrsquo (p 114) is the authorargues a result of deterritorialisationalthough he surveys alternativeinterpretations of the geo-politicalmap

The network society is both spurand brake on political involvementand the author is ambivalent whetherthe changes it brings about are good orbad He notes the rise of new(transnational) opposition movementsat the same time as the hegemony ofthe old (national) media Thesedevelopments are contained within alsquonew politicsrsquo that is highly networkedand symbolic The author also suggeststhat identity is an increasingly impor-tant question in the face of thedelegitimising of organisations Thechapter begins with a quote fromCastells (p 145)

ldquoIn a world of global flowsof wealth power andimages the search foridentity collective orindividual ascribed orconstructed becomes thefundamental source ofsocial meaning hellip Identityis becoming the main andsometimes the only sourceof meaning in a historicalperiod characterized bywidespread destructuringof organisations helliprdquo(Castells 19963)

Drawing on the work of SherryTurkle the mutability of identity isdiscussed and the chapter concludesby looking at community AvoidingCastellsrsquos positive reading of thesituation the author is more concernedabout whether the network society isreal or is just a useful focus for under-standing the world we live in (p 181)We might broaden that focus to thinkabout how the network society influ-ences the way we design and theproducts and services we help tocreate

John KnightJohnknightuceacuk

27Interfaces 40 bull Autumn1999C

onta

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Giv

e a

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org

uk

Interfaces is published quarterly by the British HCI Group copy 2005 The British HCI Group (unless indicated otherwise) The opinions expressed represent thepersonal views of the authors and are not the official views of their companies nor of the British HCI Group unless specifically stated

Quarter page pound135Half page pound240Full page pound44520 supplement for cover or

inside cover pages

Discounts given to corporate memberseducational institutions and charities

Special rates for job advertisementsLoose inserts pound175 + weight allowance if over

10g

ADVERTISING RATES ndash to advertise contact the editorJob advertising also accepted for UsabilityNewscom at thesame rates as for quarter-page ad in Interfaces Book bothfor a 20 discount Contact Andy Dearden CommunicationsChair British HCI Group0114 225 2916 oramdeardenshuacuk for further details

The British HCI Group is served by Sub-groups comprising representatives from a broad range of academic and industrial centres of HCIinterest The Sub-groups are committed to promoting the education and practice of HCI and to supporting HCI people in industry and academiaFor contact details of the persons in each Sub-group please select from the following

Officers and Sub-groups

CHAIRS AND OFFICERS GROUPChair Russell BealeVice Chair Catriona CampbellEx-Chair Gilbert CocktonTreasurer Ian BenestSecretary Linda LittleCommunications Sub-group ChairAndy DeardenEducation amp Practice Sub-group ChairWilliam WongEvents Sub-group Chair Peter Wild

Anxo Cejeiro RoibasMembership Sub-group ChairAdrian WilliamsonChair of Student RepresentativesCatherine Kenny

Communications Sub-groupChair Andy Dearden

Interfaces magazine editor Laura Cowen

PR amp Marketing Nico McDonaldCatriona Campbell Nick Bryan-KinnsAmir Naghsh (webmaster)

UsabilityNewsProject Director Dave ClarkeEditor Ann Light

Website listserv and online servicesJesmond Allen Gerred Blyth

Research Sub-groupChair Dianne Murray

Alan Dix Dale Richards

Events Sub-groupChair Peter Wild

Conference Planning Fintan Culwin

European ConferenceLiaison amp Planning vacant

HCI2005 Chair Tom McEwan

HCI2004 Chair Janet Finlay

Meetings Officers Colin VentersAnxo Cereijo Roibaacutes

Fausto J Sainz Salces (SR)

Education amp Practice Sub-groupChair William Wong

HCI Accreditation Scheme Jonathan Earthy

Alan Dix Barbara McManus

Membership Sub-groupChair Adrian Williamson

IndiaChina Liaison Andy Smith

Organisational Liaison Dave England

SIGHCHI and IFIP Liaison Gilbert Cockton

BCS Liaison Barbara McManus

Regional Liaison Daniel Cunliffe

British HCI Group committee members (alphabetical listing)

Jesmond Allen bull tel 01179 020301 bull mob 09731 731757 bull jesmondjesmondocouk

Russell Beale bull University of Birmingham bull tel 0121 414 3729 bull fax 0121 414 4281 bull RBealecsbhamacuk

Ian Benest bull University of York bull tel 01904 432736 bull fax 01904 432767 bull ianbenestcsyorkacuk

Gerred Blyth bull Amberlight Ltd bull tel 0870 7399900 bull gerredamber-lightcouk

Nick Bradley bull University of Strathclyde bull tel 0141 548 3524 bull fax 0141 552 5330NickBradleycisstrathacuk

Nick Bryan-Kinns bull Queen Mary University bull tel 020 7882 7845 bull nickbkdcsqmulacuk

Sandra Cairncross bull Napier University bull tel 0131 455 2724 bull SCairncrossnapieracuk

Catriona Campbell bull The Usability Company bull tel 0207 843 6702 bull fax 0207 843 6701catrionatheusabilitycompanycom

Dave Clarke bull Visualize Software Ltd bull tel 07710 481863 bull fax 01543 270409 bull davevisualizeukcom

Gilbert Cockton bull University of Sunderland bull tel 0191 515 3394 bull fax 0191 515 2781GilbertCocktonsunderlandacuk

Laura Cowen bull IBM Hursley bull laurajcowenyahoocouk

Fintan Culwin bull South Bank University bull tel 020 7815 7434 bull fax 020 7815 7499 bull fintansbuacuk

Daniel Cunliffe bull University of Glamorgan bull tel 01443 483694 bull fax 01443 482715 bull djcunlifglamacuk

Andy Dearden bull Sheffield Hallam University bull tel 0114 225 2916 bull fax 0114 225 3161amdeardenshuacuk

Alan Dix bull Lancaster University bull tel 07887 743446 bull fax 01524 510492 bull alanhcibookcom

Jonathan Earthy bull Lloydrsquos Register bull tel 020 7423 1422 bull fax 020 7423 2304 bull jonathanearthylrorg

Dave England bull Liverpool John Moores University bull tel 0151 231 2271 bull fax 0151 207 4594denglandlivjmacuk

Janet Finlay bull Leeds Metropolitan University bull tel 0113 283 2600 (ext 5158) bull fax 0113 283 3182JFinlaylmuacuk

Martha Hause bull mlhausedslpipexcom

Catherine Kenny bull Northumbria University bull tel 0191 243 7244 bull fax 0191 227 4713 bull ckennyunnacuk

Ann Light bull tel 07947 072300 bull fax 020 8241 5677 bull annlcogssusxacuk

Linda Little bull Northumbria University bull tel 0191 243 7250 bull fax 0191 227 4713 bull llittleunnacuk

Nico McDonald bull Design Agenda bull tel 07973 377897 bull fax 07976 650257 bull nicodesign-agendaorguk

Tom McEwan bull Napier University bull tel 0131 455 2793 bull fax 0131 455 2727 bull tmcewannapieracuk

Barbara McManus bull University of Central Lancashire bull tel 01772 893288 bull fax 01772 892913bmcmanusuclanacuk

Dianne Murray bull tel 0208 943 3784 bull fax 0208 943 3377 bull diannesoicityacuk

Amir M Naghsh bull Sheffield Hallam University bull tel 0114 225 3195 bull ANaghshshuacuk

Dale Richards bull QinetiQ Ltd FST bull tel 01252 393896 bull fax 01252 392720 bull drichardsqinetiqcom

Anxo Cejeiro Roibaacutes bull University of Brighton bull tel 01273 642458 bull fax 01273 642405acroibasbtonacuk

Fausto J Sainz Salces bull Liverpool John Moores University bull tel 0151 231 2082 bull fax 0151207 4594cmsfsainlivjmacuk

Andy Smith bull Thames Valley University bull tel 01753 697565 bull fax 01753 697750 bull andysmithtvuacuk

Colin Venters bull University of Manchester bull tel 0161 275 1384 bull cventersncessacuk

Robert Ward bull rdwardhudacuk

Peter Wild bull University of Bath bull tel 07779 330 554 bull fax 01225 386131 bull peterjwildgmailcom

Adrian Williamson bull Graham Technology plc bull tel 0141 533 4000 bull AdrianWilliamsongtnetcom

William Wong bull Middlesex University bull tel 0208 411 5000 bull fax 0208 411 5215 bull wwongmdxacuk

KEYBold entries indicate members of the Chairs and Officers GroupSR student representative

Editor Interacting with ComputersDianne Murray

Interfaces magazineEditor Laura CowenBooks Editor Sandra CairncrossMyPhd Editor Martha HauseProfile Editor Alan DixProduction Editor Fiona Dix

Relevant URLsBritish HCI Group wwwbcs-hciorgukUsabilityNews wwwusabilitynewscomHCI2005 wwwhci2005org

BCS ContactsSue Tueton (Membership) hcibcsorguk+44(0) 1793 417416

The British Computer Society1 Sanford Street Swindon SN1 1HJ UKTel +44(0) 1793 417417Fax +44(0) 1793 480270Email hcibcsorguk

  • Interfaces 65
    • View from the Membership Chair
    • Editorial
    • Deflections You canrsquot burst seams if no-one will wear the clothes
    • Ambient technologies
    • The brain and the web A quick backup in case of accidents
    • Past present and a virtual future Treating phobias with exposure therapy
    • My PhD Social Networks in e-Learning
    • Memorability and security of passwords
    • Experiencing design Tools of the trade
    • RAE response
    • Aspects of HCI2005
    • HCI2005
      • A PhD studentrsquos reflection
      • The Fringe
        • Scotland overrun with micehellip
        • Weapons of Maths Construction
          • HCI and the Older Population workshop (two views)
          • The Purple Press
            • Interfaces Reviews
            • British HCI Group committee members

23Interfaces 65 bull Winter 2005

napping during the day (see Tip1)

3 Slip the supplied towel betweenthe plastic mattress and sheet to(a) provide some kind of padding(b) reduce the level of creaking(c) avoid waking up in a pool ofyour own sweat

4 Or alternatively sleep on topof the duvet and use your coat asa cover

5 Ignore all of the above andbook into the Travel Inn acrossthe road That way you can ignoreTips 1ndash4 yoursquoll get taps thatyou can actually turn off showersthat donrsquot flood the bathroomtowel rails that break your fallwhen you slip in River Napier (iebathroom floor) and donrsquot contrib-ute to it and door locks that canresist more than your novicepickpocketing-with-a-paper-clip

skills

e-bsorbed

A bus commute to the conferenceeach morning is a drag unless you

can find something more enjoy-able to do at the same time

Entertaining myself by flickingthrough the proceedings yester-day a paper about tools forleasure reading caught my eye Itwas fascinating ndash talking aboutthings like the importance ofmobility for books and e-booksthe social life of print books andthe emotional attachment peoplehave to them

Just after Irsquod read the bit aboutprint books often becominginvisible with the userrsquos attentionbeing completely taken by thecontent of the reading experienceI looked up hellip and realised Irsquodmissed my stop

Napier was long behind us hellipwhich is really neat an interac-tive research paper that gives youthe actual experience itrsquos discuss-ing Is there a name for thisphenomena and does anyonehave other examples hellip or do

these things only happen to me

PC

Conference Fringe

It seems to me that the less effortthat goes into organising some-thing the more fun it is

This is not to rubbish the work ofmy pal the Blue Genie who ranthe Fringe What I mean is thatthere was no review processinvolved in selecting the partici-pants in the Fringe

Basically if you had an idea or aninteractive experience you wantedto demonstrate to the rest of theconference you could just set upyour laptop and away you went

I was really rather impressed withthe exhibits Clearly so were theother delegates that stuck aroundto see because the presenterswere talking constantly to peopleuntil it was all wrapped up atabout 7pm

If you didnrsquot stick around to seethe Fringe shame on you

The exhibits included theThimbleby Tworsquos funky calculatorCanadian Chickrsquos two-handedmouse(smice) and a means ofgathering data on how peoplelsquoskinrsquo their applications and tools

Disclaimer

The views expressed in The PurplePress are not those of the authors oranyone else and are not to be re-peated in front of anyone who couldtake offence although of course noone can take offence because thecharacters described in The PurplePress could not possibly exist in realor virtual life or death Does thatcover everything

Architectural ungreatness

Whoever dreamt up the design ofthe Lindsay Stewart LectureTheatre Whatrsquos the first rule ofauditorium design Donrsquot light thespeaker from behind So whatdoes LSLT do It has a bloodygreat window right behind wherethe speaker stands

A feeble attempt has been madeat some point to block the lightwith blinds that generate a head-ache-inducing moire effect forthose in the audience an overalleffect demonstrated by Mary Cduring her otherwise excellent

keynote presentation

So the question is should we doaway with the whole peer reviewprocess for HCI2006 in LondonAfterall itrsquos tedious and time-consuming for all involved Whynot instead just have anyonewho fancies coming to the confer-ence turn up with their laptop todemo their projects

I think it could work hellip

Purple Pixie

24 Interfaces 65 bull Winter 2005

Welcome to Interfaces Reviews Thanks to Sandra Cairncross for doing a great job as the last editor I have now been given the batonand perhaps unfortunately for you this means you get three reviews by me in this issue This is a short-term measure and will soon beremedied I have a willing cohort of reviewers and some great books to discover Interfaces Reviews will feature a themed set of books ineach edition In the coming year the reviewers will be bringing you their views on books on novel interfaces information architecture andgames as well as some lsquoheavy stuffrsquo I will also be getting the latest news on up and coming HCI books so if you are publishing writing orhave seen a great book let me know These are my contact details

John KnightDirector of User-LabBirmingham Institute of Art and DesignGosta GreenB4 7DX0121 331 7868JohnKnightuceacuk

The three reviews in this edition cover my interests in art design and technology Tangential to HCI perhaps but it is interesting how each ofthese subjects tackles the humanndashcomputer interface in terms of aesthetics utility and ethics

John KnightJohnknightuceacuk

This book comes from the same stableas Patrick Jordanrsquos Pleasurable ProductsOther publications in the series includeJordanrsquos Introduction to Usability andHuman Factors in Product Design withWilliam Green With this pedigree thisnew volume is unlikely to disappointand it doesnrsquot It looks and feelstrustworthy and complete

The book has three parts The firstdescribes the practice of HumanFactors The second offers a compen-dium of methods The last part looks atprofessional issues and applications Itis clearly aimed at practitioners andcould be a single point of referenceIndeed the introduction suggests thatits writing came from the lack of sucha work It is aimed at the designdisciplines and will have relevance toeveryone from architects to softwareengineers For the more lsquodesignerlyrsquo itmay be a bit dry and there are fewillustrations However designers ofany flavour would be well advised toread it

The book begins by looking at thebarriers to the take up of technologyand the problems with designingproducts and user interfaces HumanFactors is proposed as a remedy to

these problems and a way of improv-ing the user experience The focus ispretty much on traditional ergonomicconcerns These include comfortperformance reliability and physi-ological and cognitive fit Applicationscentre on systems and especially thosepertaining to activity and work

Readers are taken through thehistory of human factors design andthis is contextualised by a processcycle that dovetails with businessneeds and the product lifecycleIndeed despite looking academic thecontent is firmly aimed at business andmaking products more useful andusable Given the ergonomics focus itis understandable that the first sectiontackles human abilities memory andphysiology and the influence of theexternal environment Motivation andproblem solving are also consideredand are firmly rooted in a cognitiveperspective

Given the practitioner focus it isunusual (but refreshing) to get somedeeper stuff Thus Nemeth slips inMontaigne and the nature of sensualexperience This is done in an accessi-ble and businesslike manner ChapterFour looks at products and innovationThis chapter provides an overview ofprocess that integrates ideation and theproduct lifecycle within a typical user-centred design framework Again thebook usefully links to business needsand widens the focus of Human

Factors to encompass new productdevelopment

Chapter Five takes an overview ofthe discipline and maps out its appli-cation in industry The first sectionspave the way for the main contentFocusing on methods this part willprobably be of most interest to practi-tioners In just under two hundredpages Nemeth covers 36 methodsThese are organised under six sectionsThe first concerns analytical methodsNext design guidance is dealt withEvaluation methods are then de-scribed followed by a useful chapteron surveys interviews and question-naires The final chapters concernusability assessment and controlledstudies

Each method is described in termsof what it does The necessary prepara-tion work is outlined including thematerials equipment and environmentthat are needed In addition easy tofollow procedures and methods foranalysing results are provided Shortexamples are given and the methodsare also usefully cross-referenced Thefinal section of the book considers thebusiness side of human factorsBeginning with the cost benefitsuseful organisational issues are alsoexamined Finally Nemeth looks atcommunications and the book con-cludes with case studies from a widerange of projects

This is a useful practitionerrsquos bookit is clearly grounded in industry

Interfaces Reviews

Human Factors Methods for DesignMaking Systems Human-CentredChristopher P NemethCRC Press 2004396 pages hardback illustrated bampwISBN 0-4152-9798-2CRC Price $9995 (about pound5700)

25Interfaces 65 bull Winter 2005

This book offers an insight into a newand dynamic community of softwareartists The book comes from theRead_Me festival that took place inAarhus last year The festival had twosections a conference and interactiveexhibition lsquocamprsquo As well as a bookthe organisers have an accompanyingwebsite at Runmeorg The site curatesthe artworks online while Read_Meoffers theoretical and practical dia-logue offline

From neither the art nor strictlyinteractive arts community Runmehas come together through informalgroups and networks Indeed theyhave stronger links to the hackercommunity than to the establishmentof Ars Electronica This means they areoften critical of the elitism of thegallery and museum culture(Andersen and Pold p 14) They arepragmatic practitioner based and(thankfully) leave the more esotericquestions about AI and consciousnessto the art establishment

Many of the twenty articles tacklesoftware formalism vs softwareculturism This debate central to thecommunity concerns whether inter-vention should focus on the material(software) or culture Intervention isan appropriate term as most contribu-tors see their work in explicitlypolitical terms Formalism concen-trates on artistic uses of code Software

culturalism on the other hand reflectsthe world of software and critiquestools such as Google and WindowsHere political intervention concernsreflecting the hidden values andqualities of the technology A thirdstrand bridges both and concernsperformativity and there is a healthydiversity of thought and actionbetween the two poles

The best theoretical papers are byArns Cox et al Johannson andLillemose Inke Arnsrsquo article comparessoftware art to generative art Thelatter is defined by Galanter as rsquoany arthellip where the artist uses a system hellipwhich is set into motion with somedegree of autonomy contributing to orresulting in a completed work of artrsquo(p 178) Troels Degn Johansson looksat the crisis of art as a parallel to one insoftware art Like most contributors heis critical of the interactive arts estab-lishment and Margot Lovejoy Indeedhe condemns her focus on art whichlsquois only marginally interested inexperiments at the level of programcodersquo hellip and is only interested in lsquowhatis tactile audible and visiblersquo (p 155)

Jacob Lillemose contemplatesFlorian Cramerrsquos distinction betweentwo kinds of software art Firstly thelsquoliterary and mathematical aesthetics offormal qualities of programming andgenerative codersquo hellip and secondly thelsquoconceptual and discursive involve-ment with software culturersquo (p 154)He argues that software art lsquois oftentreated as a digitally updated versionof the conceptual art that emerged inthe mid 60srsquo (p 138) rather than aqualitatively new discipline

Certain kinds of technology crop upin a number of chapters The predict-ably unpredictable functionality ofGoogle and Open Source are clearfavourites as opposed to the logicaland the corporate There are also anumber of artists that are referencedregularly These include John Cageand Sol Le Witt both for theirperformativity and immaterialism

As well as works being on show atRunmeorg the book also summarisesthirty two software art projects Theworks include Douwe OsingarsquoslsquoGoogle Talkrsquo (p 392) that generates

poetry from an initial keyword PeterLuiningrsquos (p 354) lsquoWindowrsquo is literallythat a transparent window thatcaricatures the graphical user interfaceversion because you can see through itIn similar ways many of the lsquosoftwareculturersquo works are witty and selfreferential including a thank you toJakob Nielsen

From the more formalist wingBoris Kopeinigrsquos TMP (p 370) is aseemingly random array of numbersthat fill the screen and change throughsome hidden functionality There arealso some good works that bridge thevideo and computer arts such as AmyAlexanderrsquos lsquoExtreme Whitespacersquo (p362) Performativity is also addressedwith live coding where laptops areused in live performances (Cox et al p170)

This book is testament to a new anddynamic community that has a uniquetake on art and software It will beinteresting to see how the communitymatures and begins to influencesoftware culture and art On the downside there is sometimes little concernfor the audience reception of the workOccasionally it seems as though thecommunity is the audience and thepractitioners are happy with this Thissituation however is untenable if theirinterventions are to a have widerimpact on art software and society

Edited by John Knight

practice with an eye on currentresearch and pertinent philosophicalgroundwork At nearly four hundredpages it is comprehensive without anypadding The core of the book is itsunderstandable descriptions ofmethods These provide valuableprofessional guidance and makeHuman Factors Methods for DesignMaking Systems Human-Centred aninvaluable reference work

Read_Me Software Art and CulturesOlga Goriunova and Alexei Shulgin[eds]Digital Aesthetics Research CentreUniversity of Aarhus 2004397 pages paperback illustrated bampwISBN 8-7988-4404-0University of Aarhus price pound2200

This is a flawless book that will beprovocative to anyone interested intechnology design and society Thebook starts by asking the questionwhat is a network The answer iscommonsense networks compriselsquonodes ties and flowsrsquo (p 26) Theauthor then brings together a numberof politicaltheoretical strands includ-ing globalisation post-Fordism theinformation society post-industrialismand post-modernism These he arguesare the precursors of the networksociety but the present is more than

The Network Society (Key Concepts)Darin BarneyPolity Press 2004198 pages paperback bampwISBN 0-7456-2669-6Polity Press price pound1499

26 Interfaces 65 bull Winter 2005

the sum of the past Drawing on thework of Manuel Castells in The Rise ofThe Network Society Barney points tothe unique qualities of the age (pp 25ndash34)

In Castellsrsquos formulationldquothe network society hellip ismade up of networks ofproduction power andexperience which con-struct a culture ofvirtuality in the globalflows that transcend timeand spacerdquo (Castells 1998370)

Well indeed and Castells loomslarge in the book and especially hisassertion that society is increasinglylsquoinformationalrsquo (p 28) and lsquoglobalisedrsquo(p 28) This means that power andconflict emanate from access to thenetwork (p 30) and creates a tensionbetween lsquoplacelessnessrsquo (p 31) andpeoplersquos need for lsquorootednessrsquo Lastlyhuman activity is expanded acrossborders and time zones in the networksociety These are all useful pointers towhere things are going and what wecould be designing

The first section looks at networktechnology Here Barney departs fromCastells and critiques instrumentalistsubstantivist and social constructivisttheories of technology and offers alsquocomposite viewrsquo (p 42) This approachsees technology as neither entirelydeterministic nor neutral but insteadmutable in the hands of humanagency

Barney considers the essence ofnetwork technology and notes how itembeds lsquoinstrumental rationalityrsquowithin seemingly neutral tools He alsopoints out some of the positive aspectsof networks in facilitating two-waycommunication localisation and lsquothereconstitution of local identity inter-ests and powerrsquo (p 47) In addition asopen systems networks provide anarena for contesting values andopportunities unavailable in the past

Network technology is alsocontextualised with issues in designsituation and use The author looks toAndrew Feenberg Langdon Winner(p 49) and Lawrence Lessig (p 51)These thinkers make similar points toHarvey Molotch and in essence theysuggest that design fixes value andaffordances for its users Converselyvalue and affordances are not solely

within the province of the designerDesign is constrained and influencedby external agencies These influencesare wide and encompass everythingfrom the law to methods of produc-tion Winner offers a well knownexample of how design can fix apolitical value through creatingconstraints and affordances for users

New Yorkrsquos Long Island highwayoverpasses were lsquodeliberately designedby Robert Moses so as to be too low toallow passage beneath them by publicbuses This design decision was also apolitical decision and the technicalarrangement it put in place was also apolitical arrangement hellip low over-passes effectively denied poor peopleand racial minorities hellip access to thepublic park and beachesrsquo (p 50)

The character of network technol-ogy is then described in terms oflsquotimendashspace compressionrsquo (p 61) andlsquodeterritorialisationrsquo (p 62) In effectthis means increasingly scattered andinterlinked methods of communica-tion production and consumptionacross time and distance Emblematicof the network society is the Internetand the author notes that lsquonever hasthere been a mass communicationsystem that seems so little contained orconstrained by territorial expansersquo (p62) Finally decentralisation andcontrol as well as interactivity andcustomisation are considered asunique features of the technology

The interpretative focus of thechapter is perhaps the bookrsquos onlyweakness By giving more weight tothe influence of digital networks onconsumption Barney could havebrought the issue much more alive Forexample in the rise of AmazoneBaytrade text messaging and even cheapair travel the matrix of human andtechnological networks is tangiblypresent

The next section concerns thenetwork economy This takes ineverything from enterprise and workto the changing nature of propertyThe history begins with the formula-tion of an information economy in the1960s and the liberalisation of thetelecommunications sector in the UKand US This materialist approach isrewarding Barney shows how politi-cal economic and technologicalexpediency has produced fundamentalchange for better and worse

The last two chapters concernpolitics and identity Both are influ-enced by a collapse of legitimacy of theold increasing fragmentation and newnetworks This is brought into thecontext of the rise of globalisation andthe changing role of enterprise and thestate The lsquostatersquos apparent crisis ofsovereigntyrsquo (p 114) is the authorargues a result of deterritorialisationalthough he surveys alternativeinterpretations of the geo-politicalmap

The network society is both spurand brake on political involvementand the author is ambivalent whetherthe changes it brings about are good orbad He notes the rise of new(transnational) opposition movementsat the same time as the hegemony ofthe old (national) media Thesedevelopments are contained within alsquonew politicsrsquo that is highly networkedand symbolic The author also suggeststhat identity is an increasingly impor-tant question in the face of thedelegitimising of organisations Thechapter begins with a quote fromCastells (p 145)

ldquoIn a world of global flowsof wealth power andimages the search foridentity collective orindividual ascribed orconstructed becomes thefundamental source ofsocial meaning hellip Identityis becoming the main andsometimes the only sourceof meaning in a historicalperiod characterized bywidespread destructuringof organisations helliprdquo(Castells 19963)

Drawing on the work of SherryTurkle the mutability of identity isdiscussed and the chapter concludesby looking at community AvoidingCastellsrsquos positive reading of thesituation the author is more concernedabout whether the network society isreal or is just a useful focus for under-standing the world we live in (p 181)We might broaden that focus to thinkabout how the network society influ-ences the way we design and theproducts and services we help tocreate

John KnightJohnknightuceacuk

27Interfaces 40 bull Autumn1999C

onta

ct D

etai

ls (

Giv

e a

pers

onal

con

tact

whe

n as

king

for

Cor

pora

te M

embe

rshi

p)

Titl

e

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rst N

ame

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t Nam

e

Wor

k A

ddre

ss

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Fa

x

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ail

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ure

of th

e w

ork

you

do

Hom

e A

ddre

ss

Plea

se s

end

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to m

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ork

addr

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ovid

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gree

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eco

nditi

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stat

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Car

d ho

lder

rsquos n

ame

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addr

ess

if d

iffe

rent

fro

m a

bove

Send

com

plet

ed f

orm

s an

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1 Sa

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indo

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(Tel

+44

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17)

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ries

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ut m

embe

rshi

p ca

n al

so b

e e-

mai

led

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bcs

org

uk

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tish

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roup

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atio

n F

orm

200

4ndash20

05 P

leas

e pr

int o

r ty

pew

ww

bcs

-hci

org

uk

Interfaces is published quarterly by the British HCI Group copy 2005 The British HCI Group (unless indicated otherwise) The opinions expressed represent thepersonal views of the authors and are not the official views of their companies nor of the British HCI Group unless specifically stated

Quarter page pound135Half page pound240Full page pound44520 supplement for cover or

inside cover pages

Discounts given to corporate memberseducational institutions and charities

Special rates for job advertisementsLoose inserts pound175 + weight allowance if over

10g

ADVERTISING RATES ndash to advertise contact the editorJob advertising also accepted for UsabilityNewscom at thesame rates as for quarter-page ad in Interfaces Book bothfor a 20 discount Contact Andy Dearden CommunicationsChair British HCI Group0114 225 2916 oramdeardenshuacuk for further details

The British HCI Group is served by Sub-groups comprising representatives from a broad range of academic and industrial centres of HCIinterest The Sub-groups are committed to promoting the education and practice of HCI and to supporting HCI people in industry and academiaFor contact details of the persons in each Sub-group please select from the following

Officers and Sub-groups

CHAIRS AND OFFICERS GROUPChair Russell BealeVice Chair Catriona CampbellEx-Chair Gilbert CocktonTreasurer Ian BenestSecretary Linda LittleCommunications Sub-group ChairAndy DeardenEducation amp Practice Sub-group ChairWilliam WongEvents Sub-group Chair Peter Wild

Anxo Cejeiro RoibasMembership Sub-group ChairAdrian WilliamsonChair of Student RepresentativesCatherine Kenny

Communications Sub-groupChair Andy Dearden

Interfaces magazine editor Laura Cowen

PR amp Marketing Nico McDonaldCatriona Campbell Nick Bryan-KinnsAmir Naghsh (webmaster)

UsabilityNewsProject Director Dave ClarkeEditor Ann Light

Website listserv and online servicesJesmond Allen Gerred Blyth

Research Sub-groupChair Dianne Murray

Alan Dix Dale Richards

Events Sub-groupChair Peter Wild

Conference Planning Fintan Culwin

European ConferenceLiaison amp Planning vacant

HCI2005 Chair Tom McEwan

HCI2004 Chair Janet Finlay

Meetings Officers Colin VentersAnxo Cereijo Roibaacutes

Fausto J Sainz Salces (SR)

Education amp Practice Sub-groupChair William Wong

HCI Accreditation Scheme Jonathan Earthy

Alan Dix Barbara McManus

Membership Sub-groupChair Adrian Williamson

IndiaChina Liaison Andy Smith

Organisational Liaison Dave England

SIGHCHI and IFIP Liaison Gilbert Cockton

BCS Liaison Barbara McManus

Regional Liaison Daniel Cunliffe

British HCI Group committee members (alphabetical listing)

Jesmond Allen bull tel 01179 020301 bull mob 09731 731757 bull jesmondjesmondocouk

Russell Beale bull University of Birmingham bull tel 0121 414 3729 bull fax 0121 414 4281 bull RBealecsbhamacuk

Ian Benest bull University of York bull tel 01904 432736 bull fax 01904 432767 bull ianbenestcsyorkacuk

Gerred Blyth bull Amberlight Ltd bull tel 0870 7399900 bull gerredamber-lightcouk

Nick Bradley bull University of Strathclyde bull tel 0141 548 3524 bull fax 0141 552 5330NickBradleycisstrathacuk

Nick Bryan-Kinns bull Queen Mary University bull tel 020 7882 7845 bull nickbkdcsqmulacuk

Sandra Cairncross bull Napier University bull tel 0131 455 2724 bull SCairncrossnapieracuk

Catriona Campbell bull The Usability Company bull tel 0207 843 6702 bull fax 0207 843 6701catrionatheusabilitycompanycom

Dave Clarke bull Visualize Software Ltd bull tel 07710 481863 bull fax 01543 270409 bull davevisualizeukcom

Gilbert Cockton bull University of Sunderland bull tel 0191 515 3394 bull fax 0191 515 2781GilbertCocktonsunderlandacuk

Laura Cowen bull IBM Hursley bull laurajcowenyahoocouk

Fintan Culwin bull South Bank University bull tel 020 7815 7434 bull fax 020 7815 7499 bull fintansbuacuk

Daniel Cunliffe bull University of Glamorgan bull tel 01443 483694 bull fax 01443 482715 bull djcunlifglamacuk

Andy Dearden bull Sheffield Hallam University bull tel 0114 225 2916 bull fax 0114 225 3161amdeardenshuacuk

Alan Dix bull Lancaster University bull tel 07887 743446 bull fax 01524 510492 bull alanhcibookcom

Jonathan Earthy bull Lloydrsquos Register bull tel 020 7423 1422 bull fax 020 7423 2304 bull jonathanearthylrorg

Dave England bull Liverpool John Moores University bull tel 0151 231 2271 bull fax 0151 207 4594denglandlivjmacuk

Janet Finlay bull Leeds Metropolitan University bull tel 0113 283 2600 (ext 5158) bull fax 0113 283 3182JFinlaylmuacuk

Martha Hause bull mlhausedslpipexcom

Catherine Kenny bull Northumbria University bull tel 0191 243 7244 bull fax 0191 227 4713 bull ckennyunnacuk

Ann Light bull tel 07947 072300 bull fax 020 8241 5677 bull annlcogssusxacuk

Linda Little bull Northumbria University bull tel 0191 243 7250 bull fax 0191 227 4713 bull llittleunnacuk

Nico McDonald bull Design Agenda bull tel 07973 377897 bull fax 07976 650257 bull nicodesign-agendaorguk

Tom McEwan bull Napier University bull tel 0131 455 2793 bull fax 0131 455 2727 bull tmcewannapieracuk

Barbara McManus bull University of Central Lancashire bull tel 01772 893288 bull fax 01772 892913bmcmanusuclanacuk

Dianne Murray bull tel 0208 943 3784 bull fax 0208 943 3377 bull diannesoicityacuk

Amir M Naghsh bull Sheffield Hallam University bull tel 0114 225 3195 bull ANaghshshuacuk

Dale Richards bull QinetiQ Ltd FST bull tel 01252 393896 bull fax 01252 392720 bull drichardsqinetiqcom

Anxo Cejeiro Roibaacutes bull University of Brighton bull tel 01273 642458 bull fax 01273 642405acroibasbtonacuk

Fausto J Sainz Salces bull Liverpool John Moores University bull tel 0151 231 2082 bull fax 0151207 4594cmsfsainlivjmacuk

Andy Smith bull Thames Valley University bull tel 01753 697565 bull fax 01753 697750 bull andysmithtvuacuk

Colin Venters bull University of Manchester bull tel 0161 275 1384 bull cventersncessacuk

Robert Ward bull rdwardhudacuk

Peter Wild bull University of Bath bull tel 07779 330 554 bull fax 01225 386131 bull peterjwildgmailcom

Adrian Williamson bull Graham Technology plc bull tel 0141 533 4000 bull AdrianWilliamsongtnetcom

William Wong bull Middlesex University bull tel 0208 411 5000 bull fax 0208 411 5215 bull wwongmdxacuk

KEYBold entries indicate members of the Chairs and Officers GroupSR student representative

Editor Interacting with ComputersDianne Murray

Interfaces magazineEditor Laura CowenBooks Editor Sandra CairncrossMyPhd Editor Martha HauseProfile Editor Alan DixProduction Editor Fiona Dix

Relevant URLsBritish HCI Group wwwbcs-hciorgukUsabilityNews wwwusabilitynewscomHCI2005 wwwhci2005org

BCS ContactsSue Tueton (Membership) hcibcsorguk+44(0) 1793 417416

The British Computer Society1 Sanford Street Swindon SN1 1HJ UKTel +44(0) 1793 417417Fax +44(0) 1793 480270Email hcibcsorguk

  • Interfaces 65
    • View from the Membership Chair
    • Editorial
    • Deflections You canrsquot burst seams if no-one will wear the clothes
    • Ambient technologies
    • The brain and the web A quick backup in case of accidents
    • Past present and a virtual future Treating phobias with exposure therapy
    • My PhD Social Networks in e-Learning
    • Memorability and security of passwords
    • Experiencing design Tools of the trade
    • RAE response
    • Aspects of HCI2005
    • HCI2005
      • A PhD studentrsquos reflection
      • The Fringe
        • Scotland overrun with micehellip
        • Weapons of Maths Construction
          • HCI and the Older Population workshop (two views)
          • The Purple Press
            • Interfaces Reviews
            • British HCI Group committee members

24 Interfaces 65 bull Winter 2005

Welcome to Interfaces Reviews Thanks to Sandra Cairncross for doing a great job as the last editor I have now been given the batonand perhaps unfortunately for you this means you get three reviews by me in this issue This is a short-term measure and will soon beremedied I have a willing cohort of reviewers and some great books to discover Interfaces Reviews will feature a themed set of books ineach edition In the coming year the reviewers will be bringing you their views on books on novel interfaces information architecture andgames as well as some lsquoheavy stuffrsquo I will also be getting the latest news on up and coming HCI books so if you are publishing writing orhave seen a great book let me know These are my contact details

John KnightDirector of User-LabBirmingham Institute of Art and DesignGosta GreenB4 7DX0121 331 7868JohnKnightuceacuk

The three reviews in this edition cover my interests in art design and technology Tangential to HCI perhaps but it is interesting how each ofthese subjects tackles the humanndashcomputer interface in terms of aesthetics utility and ethics

John KnightJohnknightuceacuk

This book comes from the same stableas Patrick Jordanrsquos Pleasurable ProductsOther publications in the series includeJordanrsquos Introduction to Usability andHuman Factors in Product Design withWilliam Green With this pedigree thisnew volume is unlikely to disappointand it doesnrsquot It looks and feelstrustworthy and complete

The book has three parts The firstdescribes the practice of HumanFactors The second offers a compen-dium of methods The last part looks atprofessional issues and applications Itis clearly aimed at practitioners andcould be a single point of referenceIndeed the introduction suggests thatits writing came from the lack of sucha work It is aimed at the designdisciplines and will have relevance toeveryone from architects to softwareengineers For the more lsquodesignerlyrsquo itmay be a bit dry and there are fewillustrations However designers ofany flavour would be well advised toread it

The book begins by looking at thebarriers to the take up of technologyand the problems with designingproducts and user interfaces HumanFactors is proposed as a remedy to

these problems and a way of improv-ing the user experience The focus ispretty much on traditional ergonomicconcerns These include comfortperformance reliability and physi-ological and cognitive fit Applicationscentre on systems and especially thosepertaining to activity and work

Readers are taken through thehistory of human factors design andthis is contextualised by a processcycle that dovetails with businessneeds and the product lifecycleIndeed despite looking academic thecontent is firmly aimed at business andmaking products more useful andusable Given the ergonomics focus itis understandable that the first sectiontackles human abilities memory andphysiology and the influence of theexternal environment Motivation andproblem solving are also consideredand are firmly rooted in a cognitiveperspective

Given the practitioner focus it isunusual (but refreshing) to get somedeeper stuff Thus Nemeth slips inMontaigne and the nature of sensualexperience This is done in an accessi-ble and businesslike manner ChapterFour looks at products and innovationThis chapter provides an overview ofprocess that integrates ideation and theproduct lifecycle within a typical user-centred design framework Again thebook usefully links to business needsand widens the focus of Human

Factors to encompass new productdevelopment

Chapter Five takes an overview ofthe discipline and maps out its appli-cation in industry The first sectionspave the way for the main contentFocusing on methods this part willprobably be of most interest to practi-tioners In just under two hundredpages Nemeth covers 36 methodsThese are organised under six sectionsThe first concerns analytical methodsNext design guidance is dealt withEvaluation methods are then de-scribed followed by a useful chapteron surveys interviews and question-naires The final chapters concernusability assessment and controlledstudies

Each method is described in termsof what it does The necessary prepara-tion work is outlined including thematerials equipment and environmentthat are needed In addition easy tofollow procedures and methods foranalysing results are provided Shortexamples are given and the methodsare also usefully cross-referenced Thefinal section of the book considers thebusiness side of human factorsBeginning with the cost benefitsuseful organisational issues are alsoexamined Finally Nemeth looks atcommunications and the book con-cludes with case studies from a widerange of projects

This is a useful practitionerrsquos bookit is clearly grounded in industry

Interfaces Reviews

Human Factors Methods for DesignMaking Systems Human-CentredChristopher P NemethCRC Press 2004396 pages hardback illustrated bampwISBN 0-4152-9798-2CRC Price $9995 (about pound5700)

25Interfaces 65 bull Winter 2005

This book offers an insight into a newand dynamic community of softwareartists The book comes from theRead_Me festival that took place inAarhus last year The festival had twosections a conference and interactiveexhibition lsquocamprsquo As well as a bookthe organisers have an accompanyingwebsite at Runmeorg The site curatesthe artworks online while Read_Meoffers theoretical and practical dia-logue offline

From neither the art nor strictlyinteractive arts community Runmehas come together through informalgroups and networks Indeed theyhave stronger links to the hackercommunity than to the establishmentof Ars Electronica This means they areoften critical of the elitism of thegallery and museum culture(Andersen and Pold p 14) They arepragmatic practitioner based and(thankfully) leave the more esotericquestions about AI and consciousnessto the art establishment

Many of the twenty articles tacklesoftware formalism vs softwareculturism This debate central to thecommunity concerns whether inter-vention should focus on the material(software) or culture Intervention isan appropriate term as most contribu-tors see their work in explicitlypolitical terms Formalism concen-trates on artistic uses of code Software

culturalism on the other hand reflectsthe world of software and critiquestools such as Google and WindowsHere political intervention concernsreflecting the hidden values andqualities of the technology A thirdstrand bridges both and concernsperformativity and there is a healthydiversity of thought and actionbetween the two poles

The best theoretical papers are byArns Cox et al Johannson andLillemose Inke Arnsrsquo article comparessoftware art to generative art Thelatter is defined by Galanter as rsquoany arthellip where the artist uses a system hellipwhich is set into motion with somedegree of autonomy contributing to orresulting in a completed work of artrsquo(p 178) Troels Degn Johansson looksat the crisis of art as a parallel to one insoftware art Like most contributors heis critical of the interactive arts estab-lishment and Margot Lovejoy Indeedhe condemns her focus on art whichlsquois only marginally interested inexperiments at the level of programcodersquo hellip and is only interested in lsquowhatis tactile audible and visiblersquo (p 155)

Jacob Lillemose contemplatesFlorian Cramerrsquos distinction betweentwo kinds of software art Firstly thelsquoliterary and mathematical aesthetics offormal qualities of programming andgenerative codersquo hellip and secondly thelsquoconceptual and discursive involve-ment with software culturersquo (p 154)He argues that software art lsquois oftentreated as a digitally updated versionof the conceptual art that emerged inthe mid 60srsquo (p 138) rather than aqualitatively new discipline

Certain kinds of technology crop upin a number of chapters The predict-ably unpredictable functionality ofGoogle and Open Source are clearfavourites as opposed to the logicaland the corporate There are also anumber of artists that are referencedregularly These include John Cageand Sol Le Witt both for theirperformativity and immaterialism

As well as works being on show atRunmeorg the book also summarisesthirty two software art projects Theworks include Douwe OsingarsquoslsquoGoogle Talkrsquo (p 392) that generates

poetry from an initial keyword PeterLuiningrsquos (p 354) lsquoWindowrsquo is literallythat a transparent window thatcaricatures the graphical user interfaceversion because you can see through itIn similar ways many of the lsquosoftwareculturersquo works are witty and selfreferential including a thank you toJakob Nielsen

From the more formalist wingBoris Kopeinigrsquos TMP (p 370) is aseemingly random array of numbersthat fill the screen and change throughsome hidden functionality There arealso some good works that bridge thevideo and computer arts such as AmyAlexanderrsquos lsquoExtreme Whitespacersquo (p362) Performativity is also addressedwith live coding where laptops areused in live performances (Cox et al p170)

This book is testament to a new anddynamic community that has a uniquetake on art and software It will beinteresting to see how the communitymatures and begins to influencesoftware culture and art On the downside there is sometimes little concernfor the audience reception of the workOccasionally it seems as though thecommunity is the audience and thepractitioners are happy with this Thissituation however is untenable if theirinterventions are to a have widerimpact on art software and society

Edited by John Knight

practice with an eye on currentresearch and pertinent philosophicalgroundwork At nearly four hundredpages it is comprehensive without anypadding The core of the book is itsunderstandable descriptions ofmethods These provide valuableprofessional guidance and makeHuman Factors Methods for DesignMaking Systems Human-Centred aninvaluable reference work

Read_Me Software Art and CulturesOlga Goriunova and Alexei Shulgin[eds]Digital Aesthetics Research CentreUniversity of Aarhus 2004397 pages paperback illustrated bampwISBN 8-7988-4404-0University of Aarhus price pound2200

This is a flawless book that will beprovocative to anyone interested intechnology design and society Thebook starts by asking the questionwhat is a network The answer iscommonsense networks compriselsquonodes ties and flowsrsquo (p 26) Theauthor then brings together a numberof politicaltheoretical strands includ-ing globalisation post-Fordism theinformation society post-industrialismand post-modernism These he arguesare the precursors of the networksociety but the present is more than

The Network Society (Key Concepts)Darin BarneyPolity Press 2004198 pages paperback bampwISBN 0-7456-2669-6Polity Press price pound1499

26 Interfaces 65 bull Winter 2005

the sum of the past Drawing on thework of Manuel Castells in The Rise ofThe Network Society Barney points tothe unique qualities of the age (pp 25ndash34)

In Castellsrsquos formulationldquothe network society hellip ismade up of networks ofproduction power andexperience which con-struct a culture ofvirtuality in the globalflows that transcend timeand spacerdquo (Castells 1998370)

Well indeed and Castells loomslarge in the book and especially hisassertion that society is increasinglylsquoinformationalrsquo (p 28) and lsquoglobalisedrsquo(p 28) This means that power andconflict emanate from access to thenetwork (p 30) and creates a tensionbetween lsquoplacelessnessrsquo (p 31) andpeoplersquos need for lsquorootednessrsquo Lastlyhuman activity is expanded acrossborders and time zones in the networksociety These are all useful pointers towhere things are going and what wecould be designing

The first section looks at networktechnology Here Barney departs fromCastells and critiques instrumentalistsubstantivist and social constructivisttheories of technology and offers alsquocomposite viewrsquo (p 42) This approachsees technology as neither entirelydeterministic nor neutral but insteadmutable in the hands of humanagency

Barney considers the essence ofnetwork technology and notes how itembeds lsquoinstrumental rationalityrsquowithin seemingly neutral tools He alsopoints out some of the positive aspectsof networks in facilitating two-waycommunication localisation and lsquothereconstitution of local identity inter-ests and powerrsquo (p 47) In addition asopen systems networks provide anarena for contesting values andopportunities unavailable in the past

Network technology is alsocontextualised with issues in designsituation and use The author looks toAndrew Feenberg Langdon Winner(p 49) and Lawrence Lessig (p 51)These thinkers make similar points toHarvey Molotch and in essence theysuggest that design fixes value andaffordances for its users Converselyvalue and affordances are not solely

within the province of the designerDesign is constrained and influencedby external agencies These influencesare wide and encompass everythingfrom the law to methods of produc-tion Winner offers a well knownexample of how design can fix apolitical value through creatingconstraints and affordances for users

New Yorkrsquos Long Island highwayoverpasses were lsquodeliberately designedby Robert Moses so as to be too low toallow passage beneath them by publicbuses This design decision was also apolitical decision and the technicalarrangement it put in place was also apolitical arrangement hellip low over-passes effectively denied poor peopleand racial minorities hellip access to thepublic park and beachesrsquo (p 50)

The character of network technol-ogy is then described in terms oflsquotimendashspace compressionrsquo (p 61) andlsquodeterritorialisationrsquo (p 62) In effectthis means increasingly scattered andinterlinked methods of communica-tion production and consumptionacross time and distance Emblematicof the network society is the Internetand the author notes that lsquonever hasthere been a mass communicationsystem that seems so little contained orconstrained by territorial expansersquo (p62) Finally decentralisation andcontrol as well as interactivity andcustomisation are considered asunique features of the technology

The interpretative focus of thechapter is perhaps the bookrsquos onlyweakness By giving more weight tothe influence of digital networks onconsumption Barney could havebrought the issue much more alive Forexample in the rise of AmazoneBaytrade text messaging and even cheapair travel the matrix of human andtechnological networks is tangiblypresent

The next section concerns thenetwork economy This takes ineverything from enterprise and workto the changing nature of propertyThe history begins with the formula-tion of an information economy in the1960s and the liberalisation of thetelecommunications sector in the UKand US This materialist approach isrewarding Barney shows how politi-cal economic and technologicalexpediency has produced fundamentalchange for better and worse

The last two chapters concernpolitics and identity Both are influ-enced by a collapse of legitimacy of theold increasing fragmentation and newnetworks This is brought into thecontext of the rise of globalisation andthe changing role of enterprise and thestate The lsquostatersquos apparent crisis ofsovereigntyrsquo (p 114) is the authorargues a result of deterritorialisationalthough he surveys alternativeinterpretations of the geo-politicalmap

The network society is both spurand brake on political involvementand the author is ambivalent whetherthe changes it brings about are good orbad He notes the rise of new(transnational) opposition movementsat the same time as the hegemony ofthe old (national) media Thesedevelopments are contained within alsquonew politicsrsquo that is highly networkedand symbolic The author also suggeststhat identity is an increasingly impor-tant question in the face of thedelegitimising of organisations Thechapter begins with a quote fromCastells (p 145)

ldquoIn a world of global flowsof wealth power andimages the search foridentity collective orindividual ascribed orconstructed becomes thefundamental source ofsocial meaning hellip Identityis becoming the main andsometimes the only sourceof meaning in a historicalperiod characterized bywidespread destructuringof organisations helliprdquo(Castells 19963)

Drawing on the work of SherryTurkle the mutability of identity isdiscussed and the chapter concludesby looking at community AvoidingCastellsrsquos positive reading of thesituation the author is more concernedabout whether the network society isreal or is just a useful focus for under-standing the world we live in (p 181)We might broaden that focus to thinkabout how the network society influ-ences the way we design and theproducts and services we help tocreate

John KnightJohnknightuceacuk

27Interfaces 40 bull Autumn1999C

onta

ct D

etai

ls (

Giv

e a

pers

onal

con

tact

whe

n as

king

for

Cor

pora

te M

embe

rshi

p)

Titl

e

Fi

rst N

ame

Las

t Nam

e

Wor

k A

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pound52

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se s

end

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s 14

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ble

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form

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n pr

ovid

ed o

n th

is f

orm

is to

my

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e co

rrec

t and

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gree

to th

eco

nditi

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stat

ed

Sign

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e

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e

Car

d ho

lder

rsquos n

ame

and

addr

ess

if d

iffe

rent

fro

m a

bove

Send

com

plet

ed f

orm

s an

d ch

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s to

HC

I M

embe

rshi

p B

riti

sh C

ompu

ter

Soci

ety

1 Sa

nfor

d St

reet

Sw

indo

n S

N1

1HJ

UK

(Tel

+44

(0)1

793

4174

17)

Que

ries

abo

ut m

embe

rshi

p ca

n al

so b

e e-

mai

led

to

hci

bcs

org

uk

Bri

tish

HC

I G

roup

ndash A

pplic

atio

n F

orm

200

4ndash20

05 P

leas

e pr

int o

r ty

pew

ww

bcs

-hci

org

uk

Interfaces is published quarterly by the British HCI Group copy 2005 The British HCI Group (unless indicated otherwise) The opinions expressed represent thepersonal views of the authors and are not the official views of their companies nor of the British HCI Group unless specifically stated

Quarter page pound135Half page pound240Full page pound44520 supplement for cover or

inside cover pages

Discounts given to corporate memberseducational institutions and charities

Special rates for job advertisementsLoose inserts pound175 + weight allowance if over

10g

ADVERTISING RATES ndash to advertise contact the editorJob advertising also accepted for UsabilityNewscom at thesame rates as for quarter-page ad in Interfaces Book bothfor a 20 discount Contact Andy Dearden CommunicationsChair British HCI Group0114 225 2916 oramdeardenshuacuk for further details

The British HCI Group is served by Sub-groups comprising representatives from a broad range of academic and industrial centres of HCIinterest The Sub-groups are committed to promoting the education and practice of HCI and to supporting HCI people in industry and academiaFor contact details of the persons in each Sub-group please select from the following

Officers and Sub-groups

CHAIRS AND OFFICERS GROUPChair Russell BealeVice Chair Catriona CampbellEx-Chair Gilbert CocktonTreasurer Ian BenestSecretary Linda LittleCommunications Sub-group ChairAndy DeardenEducation amp Practice Sub-group ChairWilliam WongEvents Sub-group Chair Peter Wild

Anxo Cejeiro RoibasMembership Sub-group ChairAdrian WilliamsonChair of Student RepresentativesCatherine Kenny

Communications Sub-groupChair Andy Dearden

Interfaces magazine editor Laura Cowen

PR amp Marketing Nico McDonaldCatriona Campbell Nick Bryan-KinnsAmir Naghsh (webmaster)

UsabilityNewsProject Director Dave ClarkeEditor Ann Light

Website listserv and online servicesJesmond Allen Gerred Blyth

Research Sub-groupChair Dianne Murray

Alan Dix Dale Richards

Events Sub-groupChair Peter Wild

Conference Planning Fintan Culwin

European ConferenceLiaison amp Planning vacant

HCI2005 Chair Tom McEwan

HCI2004 Chair Janet Finlay

Meetings Officers Colin VentersAnxo Cereijo Roibaacutes

Fausto J Sainz Salces (SR)

Education amp Practice Sub-groupChair William Wong

HCI Accreditation Scheme Jonathan Earthy

Alan Dix Barbara McManus

Membership Sub-groupChair Adrian Williamson

IndiaChina Liaison Andy Smith

Organisational Liaison Dave England

SIGHCHI and IFIP Liaison Gilbert Cockton

BCS Liaison Barbara McManus

Regional Liaison Daniel Cunliffe

British HCI Group committee members (alphabetical listing)

Jesmond Allen bull tel 01179 020301 bull mob 09731 731757 bull jesmondjesmondocouk

Russell Beale bull University of Birmingham bull tel 0121 414 3729 bull fax 0121 414 4281 bull RBealecsbhamacuk

Ian Benest bull University of York bull tel 01904 432736 bull fax 01904 432767 bull ianbenestcsyorkacuk

Gerred Blyth bull Amberlight Ltd bull tel 0870 7399900 bull gerredamber-lightcouk

Nick Bradley bull University of Strathclyde bull tel 0141 548 3524 bull fax 0141 552 5330NickBradleycisstrathacuk

Nick Bryan-Kinns bull Queen Mary University bull tel 020 7882 7845 bull nickbkdcsqmulacuk

Sandra Cairncross bull Napier University bull tel 0131 455 2724 bull SCairncrossnapieracuk

Catriona Campbell bull The Usability Company bull tel 0207 843 6702 bull fax 0207 843 6701catrionatheusabilitycompanycom

Dave Clarke bull Visualize Software Ltd bull tel 07710 481863 bull fax 01543 270409 bull davevisualizeukcom

Gilbert Cockton bull University of Sunderland bull tel 0191 515 3394 bull fax 0191 515 2781GilbertCocktonsunderlandacuk

Laura Cowen bull IBM Hursley bull laurajcowenyahoocouk

Fintan Culwin bull South Bank University bull tel 020 7815 7434 bull fax 020 7815 7499 bull fintansbuacuk

Daniel Cunliffe bull University of Glamorgan bull tel 01443 483694 bull fax 01443 482715 bull djcunlifglamacuk

Andy Dearden bull Sheffield Hallam University bull tel 0114 225 2916 bull fax 0114 225 3161amdeardenshuacuk

Alan Dix bull Lancaster University bull tel 07887 743446 bull fax 01524 510492 bull alanhcibookcom

Jonathan Earthy bull Lloydrsquos Register bull tel 020 7423 1422 bull fax 020 7423 2304 bull jonathanearthylrorg

Dave England bull Liverpool John Moores University bull tel 0151 231 2271 bull fax 0151 207 4594denglandlivjmacuk

Janet Finlay bull Leeds Metropolitan University bull tel 0113 283 2600 (ext 5158) bull fax 0113 283 3182JFinlaylmuacuk

Martha Hause bull mlhausedslpipexcom

Catherine Kenny bull Northumbria University bull tel 0191 243 7244 bull fax 0191 227 4713 bull ckennyunnacuk

Ann Light bull tel 07947 072300 bull fax 020 8241 5677 bull annlcogssusxacuk

Linda Little bull Northumbria University bull tel 0191 243 7250 bull fax 0191 227 4713 bull llittleunnacuk

Nico McDonald bull Design Agenda bull tel 07973 377897 bull fax 07976 650257 bull nicodesign-agendaorguk

Tom McEwan bull Napier University bull tel 0131 455 2793 bull fax 0131 455 2727 bull tmcewannapieracuk

Barbara McManus bull University of Central Lancashire bull tel 01772 893288 bull fax 01772 892913bmcmanusuclanacuk

Dianne Murray bull tel 0208 943 3784 bull fax 0208 943 3377 bull diannesoicityacuk

Amir M Naghsh bull Sheffield Hallam University bull tel 0114 225 3195 bull ANaghshshuacuk

Dale Richards bull QinetiQ Ltd FST bull tel 01252 393896 bull fax 01252 392720 bull drichardsqinetiqcom

Anxo Cejeiro Roibaacutes bull University of Brighton bull tel 01273 642458 bull fax 01273 642405acroibasbtonacuk

Fausto J Sainz Salces bull Liverpool John Moores University bull tel 0151 231 2082 bull fax 0151207 4594cmsfsainlivjmacuk

Andy Smith bull Thames Valley University bull tel 01753 697565 bull fax 01753 697750 bull andysmithtvuacuk

Colin Venters bull University of Manchester bull tel 0161 275 1384 bull cventersncessacuk

Robert Ward bull rdwardhudacuk

Peter Wild bull University of Bath bull tel 07779 330 554 bull fax 01225 386131 bull peterjwildgmailcom

Adrian Williamson bull Graham Technology plc bull tel 0141 533 4000 bull AdrianWilliamsongtnetcom

William Wong bull Middlesex University bull tel 0208 411 5000 bull fax 0208 411 5215 bull wwongmdxacuk

KEYBold entries indicate members of the Chairs and Officers GroupSR student representative

Editor Interacting with ComputersDianne Murray

Interfaces magazineEditor Laura CowenBooks Editor Sandra CairncrossMyPhd Editor Martha HauseProfile Editor Alan DixProduction Editor Fiona Dix

Relevant URLsBritish HCI Group wwwbcs-hciorgukUsabilityNews wwwusabilitynewscomHCI2005 wwwhci2005org

BCS ContactsSue Tueton (Membership) hcibcsorguk+44(0) 1793 417416

The British Computer Society1 Sanford Street Swindon SN1 1HJ UKTel +44(0) 1793 417417Fax +44(0) 1793 480270Email hcibcsorguk

  • Interfaces 65
    • View from the Membership Chair
    • Editorial
    • Deflections You canrsquot burst seams if no-one will wear the clothes
    • Ambient technologies
    • The brain and the web A quick backup in case of accidents
    • Past present and a virtual future Treating phobias with exposure therapy
    • My PhD Social Networks in e-Learning
    • Memorability and security of passwords
    • Experiencing design Tools of the trade
    • RAE response
    • Aspects of HCI2005
    • HCI2005
      • A PhD studentrsquos reflection
      • The Fringe
        • Scotland overrun with micehellip
        • Weapons of Maths Construction
          • HCI and the Older Population workshop (two views)
          • The Purple Press
            • Interfaces Reviews
            • British HCI Group committee members

25Interfaces 65 bull Winter 2005

This book offers an insight into a newand dynamic community of softwareartists The book comes from theRead_Me festival that took place inAarhus last year The festival had twosections a conference and interactiveexhibition lsquocamprsquo As well as a bookthe organisers have an accompanyingwebsite at Runmeorg The site curatesthe artworks online while Read_Meoffers theoretical and practical dia-logue offline

From neither the art nor strictlyinteractive arts community Runmehas come together through informalgroups and networks Indeed theyhave stronger links to the hackercommunity than to the establishmentof Ars Electronica This means they areoften critical of the elitism of thegallery and museum culture(Andersen and Pold p 14) They arepragmatic practitioner based and(thankfully) leave the more esotericquestions about AI and consciousnessto the art establishment

Many of the twenty articles tacklesoftware formalism vs softwareculturism This debate central to thecommunity concerns whether inter-vention should focus on the material(software) or culture Intervention isan appropriate term as most contribu-tors see their work in explicitlypolitical terms Formalism concen-trates on artistic uses of code Software

culturalism on the other hand reflectsthe world of software and critiquestools such as Google and WindowsHere political intervention concernsreflecting the hidden values andqualities of the technology A thirdstrand bridges both and concernsperformativity and there is a healthydiversity of thought and actionbetween the two poles

The best theoretical papers are byArns Cox et al Johannson andLillemose Inke Arnsrsquo article comparessoftware art to generative art Thelatter is defined by Galanter as rsquoany arthellip where the artist uses a system hellipwhich is set into motion with somedegree of autonomy contributing to orresulting in a completed work of artrsquo(p 178) Troels Degn Johansson looksat the crisis of art as a parallel to one insoftware art Like most contributors heis critical of the interactive arts estab-lishment and Margot Lovejoy Indeedhe condemns her focus on art whichlsquois only marginally interested inexperiments at the level of programcodersquo hellip and is only interested in lsquowhatis tactile audible and visiblersquo (p 155)

Jacob Lillemose contemplatesFlorian Cramerrsquos distinction betweentwo kinds of software art Firstly thelsquoliterary and mathematical aesthetics offormal qualities of programming andgenerative codersquo hellip and secondly thelsquoconceptual and discursive involve-ment with software culturersquo (p 154)He argues that software art lsquois oftentreated as a digitally updated versionof the conceptual art that emerged inthe mid 60srsquo (p 138) rather than aqualitatively new discipline

Certain kinds of technology crop upin a number of chapters The predict-ably unpredictable functionality ofGoogle and Open Source are clearfavourites as opposed to the logicaland the corporate There are also anumber of artists that are referencedregularly These include John Cageand Sol Le Witt both for theirperformativity and immaterialism

As well as works being on show atRunmeorg the book also summarisesthirty two software art projects Theworks include Douwe OsingarsquoslsquoGoogle Talkrsquo (p 392) that generates

poetry from an initial keyword PeterLuiningrsquos (p 354) lsquoWindowrsquo is literallythat a transparent window thatcaricatures the graphical user interfaceversion because you can see through itIn similar ways many of the lsquosoftwareculturersquo works are witty and selfreferential including a thank you toJakob Nielsen

From the more formalist wingBoris Kopeinigrsquos TMP (p 370) is aseemingly random array of numbersthat fill the screen and change throughsome hidden functionality There arealso some good works that bridge thevideo and computer arts such as AmyAlexanderrsquos lsquoExtreme Whitespacersquo (p362) Performativity is also addressedwith live coding where laptops areused in live performances (Cox et al p170)

This book is testament to a new anddynamic community that has a uniquetake on art and software It will beinteresting to see how the communitymatures and begins to influencesoftware culture and art On the downside there is sometimes little concernfor the audience reception of the workOccasionally it seems as though thecommunity is the audience and thepractitioners are happy with this Thissituation however is untenable if theirinterventions are to a have widerimpact on art software and society

Edited by John Knight

practice with an eye on currentresearch and pertinent philosophicalgroundwork At nearly four hundredpages it is comprehensive without anypadding The core of the book is itsunderstandable descriptions ofmethods These provide valuableprofessional guidance and makeHuman Factors Methods for DesignMaking Systems Human-Centred aninvaluable reference work

Read_Me Software Art and CulturesOlga Goriunova and Alexei Shulgin[eds]Digital Aesthetics Research CentreUniversity of Aarhus 2004397 pages paperback illustrated bampwISBN 8-7988-4404-0University of Aarhus price pound2200

This is a flawless book that will beprovocative to anyone interested intechnology design and society Thebook starts by asking the questionwhat is a network The answer iscommonsense networks compriselsquonodes ties and flowsrsquo (p 26) Theauthor then brings together a numberof politicaltheoretical strands includ-ing globalisation post-Fordism theinformation society post-industrialismand post-modernism These he arguesare the precursors of the networksociety but the present is more than

The Network Society (Key Concepts)Darin BarneyPolity Press 2004198 pages paperback bampwISBN 0-7456-2669-6Polity Press price pound1499

26 Interfaces 65 bull Winter 2005

the sum of the past Drawing on thework of Manuel Castells in The Rise ofThe Network Society Barney points tothe unique qualities of the age (pp 25ndash34)

In Castellsrsquos formulationldquothe network society hellip ismade up of networks ofproduction power andexperience which con-struct a culture ofvirtuality in the globalflows that transcend timeand spacerdquo (Castells 1998370)

Well indeed and Castells loomslarge in the book and especially hisassertion that society is increasinglylsquoinformationalrsquo (p 28) and lsquoglobalisedrsquo(p 28) This means that power andconflict emanate from access to thenetwork (p 30) and creates a tensionbetween lsquoplacelessnessrsquo (p 31) andpeoplersquos need for lsquorootednessrsquo Lastlyhuman activity is expanded acrossborders and time zones in the networksociety These are all useful pointers towhere things are going and what wecould be designing

The first section looks at networktechnology Here Barney departs fromCastells and critiques instrumentalistsubstantivist and social constructivisttheories of technology and offers alsquocomposite viewrsquo (p 42) This approachsees technology as neither entirelydeterministic nor neutral but insteadmutable in the hands of humanagency

Barney considers the essence ofnetwork technology and notes how itembeds lsquoinstrumental rationalityrsquowithin seemingly neutral tools He alsopoints out some of the positive aspectsof networks in facilitating two-waycommunication localisation and lsquothereconstitution of local identity inter-ests and powerrsquo (p 47) In addition asopen systems networks provide anarena for contesting values andopportunities unavailable in the past

Network technology is alsocontextualised with issues in designsituation and use The author looks toAndrew Feenberg Langdon Winner(p 49) and Lawrence Lessig (p 51)These thinkers make similar points toHarvey Molotch and in essence theysuggest that design fixes value andaffordances for its users Converselyvalue and affordances are not solely

within the province of the designerDesign is constrained and influencedby external agencies These influencesare wide and encompass everythingfrom the law to methods of produc-tion Winner offers a well knownexample of how design can fix apolitical value through creatingconstraints and affordances for users

New Yorkrsquos Long Island highwayoverpasses were lsquodeliberately designedby Robert Moses so as to be too low toallow passage beneath them by publicbuses This design decision was also apolitical decision and the technicalarrangement it put in place was also apolitical arrangement hellip low over-passes effectively denied poor peopleand racial minorities hellip access to thepublic park and beachesrsquo (p 50)

The character of network technol-ogy is then described in terms oflsquotimendashspace compressionrsquo (p 61) andlsquodeterritorialisationrsquo (p 62) In effectthis means increasingly scattered andinterlinked methods of communica-tion production and consumptionacross time and distance Emblematicof the network society is the Internetand the author notes that lsquonever hasthere been a mass communicationsystem that seems so little contained orconstrained by territorial expansersquo (p62) Finally decentralisation andcontrol as well as interactivity andcustomisation are considered asunique features of the technology

The interpretative focus of thechapter is perhaps the bookrsquos onlyweakness By giving more weight tothe influence of digital networks onconsumption Barney could havebrought the issue much more alive Forexample in the rise of AmazoneBaytrade text messaging and even cheapair travel the matrix of human andtechnological networks is tangiblypresent

The next section concerns thenetwork economy This takes ineverything from enterprise and workto the changing nature of propertyThe history begins with the formula-tion of an information economy in the1960s and the liberalisation of thetelecommunications sector in the UKand US This materialist approach isrewarding Barney shows how politi-cal economic and technologicalexpediency has produced fundamentalchange for better and worse

The last two chapters concernpolitics and identity Both are influ-enced by a collapse of legitimacy of theold increasing fragmentation and newnetworks This is brought into thecontext of the rise of globalisation andthe changing role of enterprise and thestate The lsquostatersquos apparent crisis ofsovereigntyrsquo (p 114) is the authorargues a result of deterritorialisationalthough he surveys alternativeinterpretations of the geo-politicalmap

The network society is both spurand brake on political involvementand the author is ambivalent whetherthe changes it brings about are good orbad He notes the rise of new(transnational) opposition movementsat the same time as the hegemony ofthe old (national) media Thesedevelopments are contained within alsquonew politicsrsquo that is highly networkedand symbolic The author also suggeststhat identity is an increasingly impor-tant question in the face of thedelegitimising of organisations Thechapter begins with a quote fromCastells (p 145)

ldquoIn a world of global flowsof wealth power andimages the search foridentity collective orindividual ascribed orconstructed becomes thefundamental source ofsocial meaning hellip Identityis becoming the main andsometimes the only sourceof meaning in a historicalperiod characterized bywidespread destructuringof organisations helliprdquo(Castells 19963)

Drawing on the work of SherryTurkle the mutability of identity isdiscussed and the chapter concludesby looking at community AvoidingCastellsrsquos positive reading of thesituation the author is more concernedabout whether the network society isreal or is just a useful focus for under-standing the world we live in (p 181)We might broaden that focus to thinkabout how the network society influ-ences the way we design and theproducts and services we help tocreate

John KnightJohnknightuceacuk

27Interfaces 40 bull Autumn1999C

onta

ct D

etai

ls (

Giv

e a

pers

onal

con

tact

whe

n as

king

for

Cor

pora

te M

embe

rshi

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Titl

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Fi

rst N

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Las

t Nam

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ddre

ss

Tel

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ure

of th

e w

ork

you

do

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ss

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se s

end

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lings

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y w

ork

addr

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my

hom

e ad

dres

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Mem

bers

hip

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usC

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nt B

ritis

h H

CI

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up M

embe

rshi

p N

o (

if a

pplic

able

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BC

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embe

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)

Stud

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tatu

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f ap

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iona

l Int

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ts (p

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e in

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six

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f pr

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al in

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ctT

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on th

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dent

ial t

o th

e B

CS

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es a

nd a

ddre

ss m

ay b

e us

ed

unde

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rict

con

trol

for

mai

lings

judg

ed b

y th

e B

ritis

h H

CI

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up E

xecu

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to b

e of

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the

mem

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Dir

ecto

ryD

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u w

ish

your

con

tact

det

ails

and

pro

fess

iona

l int

eres

ts to

be

liste

d in

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Mem

bers

hip

Dir

ecto

ryse

nt to

all

mem

bers

of

the

grou

p (

We

will

NO

T u

se y

our

hom

e ad

dres

s u

nles

s th

at is

all

you

have

give

n us

)

Yes

N

o

Get

ting

Invo

lved

hellip

We

are

alw

ays

look

ing

for

peop

le in

tere

sted

in c

ontr

ibut

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to H

CI

grou

p ac

tiviti

es b

y w

ritin

g fo

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e ex

ecut

ive

If

you

are

able

toco

ntri

bute

in th

is w

ay o

r if

you

hav

e id

eas

for

1-da

y m

eetin

gs o

r ne

w a

ctiv

ities

ple

ase

cont

act

Adr

ian

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iam

son

adr

ian

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son

gtne

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bers

hip

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bers

hip

clas

ses

and

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for

200

4ndash20

05 a

re

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S M

embe

r pound3

0 N

on B

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ber

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dent

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pora

te pound

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pora

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embe

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e or

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satio

n to

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s of

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rfac

es a

nd o

ther

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lings

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bers

hip

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for

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4 in

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dual

s at

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tish

HC

IG

roup

eve

nts

as

wel

l as

a fr

ee o

ne-p

age

entr

y in

the

mem

bers

hip

hand

book

Jour

nal S

ubsc

ript

ion

to lsquo

Inte

ract

ing

with

Com

pute

rsrsquo

The

HC

I G

roup

man

ages

a jo

urna

l In

tera

ctin

g w

ith

Com

pute

rs p

ublis

hed

quar

terl

y by

Els

evie

r Sc

ienc

e M

embe

rs m

ay s

ubsc

ribe

to th

is jo

urna

l at a

red

uced

rat

e (pound

525

0)

Plea

se s

end

me

Vol

16

(200

320

04)

of I

nter

acti

ng w

ith

Com

pute

rs (

pound52

50)

pound

Plea

se s

end

me

Vol

s 14

amp 1

5 of

Int

erac

ting

wit

h C

ompu

ters

(pound1

05)

pound

Plea

se s

end

me

a fr

ee s

ampl

e is

sue

Pay

men

tP

leas

e en

ter

the

tota

l am

ount

for

mem

bers

hip

and

subs

crip

tion

spound

I en

clos

e a

cheq

uep

osta

l ord

er (

in P

ound

s St

erlin

g on

ly p

leas

e) m

ade

paya

ble

toB

riti

sh H

CI

Gro

upor Pl

ease

deb

it m

y A

cces

sV

isa

Mas

terc

ard

Car

d nu

mbe

rE

xpir

y

T

he in

form

atio

n pr

ovid

ed o

n th

is f

orm

is to

my

know

ledg

e co

rrec

t and

I a

gree

to th

eco

nditi

ons

stat

ed

Sign

atur

e

Dat

e

Car

d ho

lder

rsquos n

ame

and

addr

ess

if d

iffe

rent

fro

m a

bove

Send

com

plet

ed f

orm

s an

d ch

eque

s to

HC

I M

embe

rshi

p B

riti

sh C

ompu

ter

Soci

ety

1 Sa

nfor

d St

reet

Sw

indo

n S

N1

1HJ

UK

(Tel

+44

(0)1

793

4174

17)

Que

ries

abo

ut m

embe

rshi

p ca

n al

so b

e e-

mai

led

to

hci

bcs

org

uk

Bri

tish

HC

I G

roup

ndash A

pplic

atio

n F

orm

200

4ndash20

05 P

leas

e pr

int o

r ty

pew

ww

bcs

-hci

org

uk

Interfaces is published quarterly by the British HCI Group copy 2005 The British HCI Group (unless indicated otherwise) The opinions expressed represent thepersonal views of the authors and are not the official views of their companies nor of the British HCI Group unless specifically stated

Quarter page pound135Half page pound240Full page pound44520 supplement for cover or

inside cover pages

Discounts given to corporate memberseducational institutions and charities

Special rates for job advertisementsLoose inserts pound175 + weight allowance if over

10g

ADVERTISING RATES ndash to advertise contact the editorJob advertising also accepted for UsabilityNewscom at thesame rates as for quarter-page ad in Interfaces Book bothfor a 20 discount Contact Andy Dearden CommunicationsChair British HCI Group0114 225 2916 oramdeardenshuacuk for further details

The British HCI Group is served by Sub-groups comprising representatives from a broad range of academic and industrial centres of HCIinterest The Sub-groups are committed to promoting the education and practice of HCI and to supporting HCI people in industry and academiaFor contact details of the persons in each Sub-group please select from the following

Officers and Sub-groups

CHAIRS AND OFFICERS GROUPChair Russell BealeVice Chair Catriona CampbellEx-Chair Gilbert CocktonTreasurer Ian BenestSecretary Linda LittleCommunications Sub-group ChairAndy DeardenEducation amp Practice Sub-group ChairWilliam WongEvents Sub-group Chair Peter Wild

Anxo Cejeiro RoibasMembership Sub-group ChairAdrian WilliamsonChair of Student RepresentativesCatherine Kenny

Communications Sub-groupChair Andy Dearden

Interfaces magazine editor Laura Cowen

PR amp Marketing Nico McDonaldCatriona Campbell Nick Bryan-KinnsAmir Naghsh (webmaster)

UsabilityNewsProject Director Dave ClarkeEditor Ann Light

Website listserv and online servicesJesmond Allen Gerred Blyth

Research Sub-groupChair Dianne Murray

Alan Dix Dale Richards

Events Sub-groupChair Peter Wild

Conference Planning Fintan Culwin

European ConferenceLiaison amp Planning vacant

HCI2005 Chair Tom McEwan

HCI2004 Chair Janet Finlay

Meetings Officers Colin VentersAnxo Cereijo Roibaacutes

Fausto J Sainz Salces (SR)

Education amp Practice Sub-groupChair William Wong

HCI Accreditation Scheme Jonathan Earthy

Alan Dix Barbara McManus

Membership Sub-groupChair Adrian Williamson

IndiaChina Liaison Andy Smith

Organisational Liaison Dave England

SIGHCHI and IFIP Liaison Gilbert Cockton

BCS Liaison Barbara McManus

Regional Liaison Daniel Cunliffe

British HCI Group committee members (alphabetical listing)

Jesmond Allen bull tel 01179 020301 bull mob 09731 731757 bull jesmondjesmondocouk

Russell Beale bull University of Birmingham bull tel 0121 414 3729 bull fax 0121 414 4281 bull RBealecsbhamacuk

Ian Benest bull University of York bull tel 01904 432736 bull fax 01904 432767 bull ianbenestcsyorkacuk

Gerred Blyth bull Amberlight Ltd bull tel 0870 7399900 bull gerredamber-lightcouk

Nick Bradley bull University of Strathclyde bull tel 0141 548 3524 bull fax 0141 552 5330NickBradleycisstrathacuk

Nick Bryan-Kinns bull Queen Mary University bull tel 020 7882 7845 bull nickbkdcsqmulacuk

Sandra Cairncross bull Napier University bull tel 0131 455 2724 bull SCairncrossnapieracuk

Catriona Campbell bull The Usability Company bull tel 0207 843 6702 bull fax 0207 843 6701catrionatheusabilitycompanycom

Dave Clarke bull Visualize Software Ltd bull tel 07710 481863 bull fax 01543 270409 bull davevisualizeukcom

Gilbert Cockton bull University of Sunderland bull tel 0191 515 3394 bull fax 0191 515 2781GilbertCocktonsunderlandacuk

Laura Cowen bull IBM Hursley bull laurajcowenyahoocouk

Fintan Culwin bull South Bank University bull tel 020 7815 7434 bull fax 020 7815 7499 bull fintansbuacuk

Daniel Cunliffe bull University of Glamorgan bull tel 01443 483694 bull fax 01443 482715 bull djcunlifglamacuk

Andy Dearden bull Sheffield Hallam University bull tel 0114 225 2916 bull fax 0114 225 3161amdeardenshuacuk

Alan Dix bull Lancaster University bull tel 07887 743446 bull fax 01524 510492 bull alanhcibookcom

Jonathan Earthy bull Lloydrsquos Register bull tel 020 7423 1422 bull fax 020 7423 2304 bull jonathanearthylrorg

Dave England bull Liverpool John Moores University bull tel 0151 231 2271 bull fax 0151 207 4594denglandlivjmacuk

Janet Finlay bull Leeds Metropolitan University bull tel 0113 283 2600 (ext 5158) bull fax 0113 283 3182JFinlaylmuacuk

Martha Hause bull mlhausedslpipexcom

Catherine Kenny bull Northumbria University bull tel 0191 243 7244 bull fax 0191 227 4713 bull ckennyunnacuk

Ann Light bull tel 07947 072300 bull fax 020 8241 5677 bull annlcogssusxacuk

Linda Little bull Northumbria University bull tel 0191 243 7250 bull fax 0191 227 4713 bull llittleunnacuk

Nico McDonald bull Design Agenda bull tel 07973 377897 bull fax 07976 650257 bull nicodesign-agendaorguk

Tom McEwan bull Napier University bull tel 0131 455 2793 bull fax 0131 455 2727 bull tmcewannapieracuk

Barbara McManus bull University of Central Lancashire bull tel 01772 893288 bull fax 01772 892913bmcmanusuclanacuk

Dianne Murray bull tel 0208 943 3784 bull fax 0208 943 3377 bull diannesoicityacuk

Amir M Naghsh bull Sheffield Hallam University bull tel 0114 225 3195 bull ANaghshshuacuk

Dale Richards bull QinetiQ Ltd FST bull tel 01252 393896 bull fax 01252 392720 bull drichardsqinetiqcom

Anxo Cejeiro Roibaacutes bull University of Brighton bull tel 01273 642458 bull fax 01273 642405acroibasbtonacuk

Fausto J Sainz Salces bull Liverpool John Moores University bull tel 0151 231 2082 bull fax 0151207 4594cmsfsainlivjmacuk

Andy Smith bull Thames Valley University bull tel 01753 697565 bull fax 01753 697750 bull andysmithtvuacuk

Colin Venters bull University of Manchester bull tel 0161 275 1384 bull cventersncessacuk

Robert Ward bull rdwardhudacuk

Peter Wild bull University of Bath bull tel 07779 330 554 bull fax 01225 386131 bull peterjwildgmailcom

Adrian Williamson bull Graham Technology plc bull tel 0141 533 4000 bull AdrianWilliamsongtnetcom

William Wong bull Middlesex University bull tel 0208 411 5000 bull fax 0208 411 5215 bull wwongmdxacuk

KEYBold entries indicate members of the Chairs and Officers GroupSR student representative

Editor Interacting with ComputersDianne Murray

Interfaces magazineEditor Laura CowenBooks Editor Sandra CairncrossMyPhd Editor Martha HauseProfile Editor Alan DixProduction Editor Fiona Dix

Relevant URLsBritish HCI Group wwwbcs-hciorgukUsabilityNews wwwusabilitynewscomHCI2005 wwwhci2005org

BCS ContactsSue Tueton (Membership) hcibcsorguk+44(0) 1793 417416

The British Computer Society1 Sanford Street Swindon SN1 1HJ UKTel +44(0) 1793 417417Fax +44(0) 1793 480270Email hcibcsorguk

  • Interfaces 65
    • View from the Membership Chair
    • Editorial
    • Deflections You canrsquot burst seams if no-one will wear the clothes
    • Ambient technologies
    • The brain and the web A quick backup in case of accidents
    • Past present and a virtual future Treating phobias with exposure therapy
    • My PhD Social Networks in e-Learning
    • Memorability and security of passwords
    • Experiencing design Tools of the trade
    • RAE response
    • Aspects of HCI2005
    • HCI2005
      • A PhD studentrsquos reflection
      • The Fringe
        • Scotland overrun with micehellip
        • Weapons of Maths Construction
          • HCI and the Older Population workshop (two views)
          • The Purple Press
            • Interfaces Reviews
            • British HCI Group committee members

26 Interfaces 65 bull Winter 2005

the sum of the past Drawing on thework of Manuel Castells in The Rise ofThe Network Society Barney points tothe unique qualities of the age (pp 25ndash34)

In Castellsrsquos formulationldquothe network society hellip ismade up of networks ofproduction power andexperience which con-struct a culture ofvirtuality in the globalflows that transcend timeand spacerdquo (Castells 1998370)

Well indeed and Castells loomslarge in the book and especially hisassertion that society is increasinglylsquoinformationalrsquo (p 28) and lsquoglobalisedrsquo(p 28) This means that power andconflict emanate from access to thenetwork (p 30) and creates a tensionbetween lsquoplacelessnessrsquo (p 31) andpeoplersquos need for lsquorootednessrsquo Lastlyhuman activity is expanded acrossborders and time zones in the networksociety These are all useful pointers towhere things are going and what wecould be designing

The first section looks at networktechnology Here Barney departs fromCastells and critiques instrumentalistsubstantivist and social constructivisttheories of technology and offers alsquocomposite viewrsquo (p 42) This approachsees technology as neither entirelydeterministic nor neutral but insteadmutable in the hands of humanagency

Barney considers the essence ofnetwork technology and notes how itembeds lsquoinstrumental rationalityrsquowithin seemingly neutral tools He alsopoints out some of the positive aspectsof networks in facilitating two-waycommunication localisation and lsquothereconstitution of local identity inter-ests and powerrsquo (p 47) In addition asopen systems networks provide anarena for contesting values andopportunities unavailable in the past

Network technology is alsocontextualised with issues in designsituation and use The author looks toAndrew Feenberg Langdon Winner(p 49) and Lawrence Lessig (p 51)These thinkers make similar points toHarvey Molotch and in essence theysuggest that design fixes value andaffordances for its users Converselyvalue and affordances are not solely

within the province of the designerDesign is constrained and influencedby external agencies These influencesare wide and encompass everythingfrom the law to methods of produc-tion Winner offers a well knownexample of how design can fix apolitical value through creatingconstraints and affordances for users

New Yorkrsquos Long Island highwayoverpasses were lsquodeliberately designedby Robert Moses so as to be too low toallow passage beneath them by publicbuses This design decision was also apolitical decision and the technicalarrangement it put in place was also apolitical arrangement hellip low over-passes effectively denied poor peopleand racial minorities hellip access to thepublic park and beachesrsquo (p 50)

The character of network technol-ogy is then described in terms oflsquotimendashspace compressionrsquo (p 61) andlsquodeterritorialisationrsquo (p 62) In effectthis means increasingly scattered andinterlinked methods of communica-tion production and consumptionacross time and distance Emblematicof the network society is the Internetand the author notes that lsquonever hasthere been a mass communicationsystem that seems so little contained orconstrained by territorial expansersquo (p62) Finally decentralisation andcontrol as well as interactivity andcustomisation are considered asunique features of the technology

The interpretative focus of thechapter is perhaps the bookrsquos onlyweakness By giving more weight tothe influence of digital networks onconsumption Barney could havebrought the issue much more alive Forexample in the rise of AmazoneBaytrade text messaging and even cheapair travel the matrix of human andtechnological networks is tangiblypresent

The next section concerns thenetwork economy This takes ineverything from enterprise and workto the changing nature of propertyThe history begins with the formula-tion of an information economy in the1960s and the liberalisation of thetelecommunications sector in the UKand US This materialist approach isrewarding Barney shows how politi-cal economic and technologicalexpediency has produced fundamentalchange for better and worse

The last two chapters concernpolitics and identity Both are influ-enced by a collapse of legitimacy of theold increasing fragmentation and newnetworks This is brought into thecontext of the rise of globalisation andthe changing role of enterprise and thestate The lsquostatersquos apparent crisis ofsovereigntyrsquo (p 114) is the authorargues a result of deterritorialisationalthough he surveys alternativeinterpretations of the geo-politicalmap

The network society is both spurand brake on political involvementand the author is ambivalent whetherthe changes it brings about are good orbad He notes the rise of new(transnational) opposition movementsat the same time as the hegemony ofthe old (national) media Thesedevelopments are contained within alsquonew politicsrsquo that is highly networkedand symbolic The author also suggeststhat identity is an increasingly impor-tant question in the face of thedelegitimising of organisations Thechapter begins with a quote fromCastells (p 145)

ldquoIn a world of global flowsof wealth power andimages the search foridentity collective orindividual ascribed orconstructed becomes thefundamental source ofsocial meaning hellip Identityis becoming the main andsometimes the only sourceof meaning in a historicalperiod characterized bywidespread destructuringof organisations helliprdquo(Castells 19963)

Drawing on the work of SherryTurkle the mutability of identity isdiscussed and the chapter concludesby looking at community AvoidingCastellsrsquos positive reading of thesituation the author is more concernedabout whether the network society isreal or is just a useful focus for under-standing the world we live in (p 181)We might broaden that focus to thinkabout how the network society influ-ences the way we design and theproducts and services we help tocreate

John KnightJohnknightuceacuk

27Interfaces 40 bull Autumn1999C

onta

ct D

etai

ls (

Giv

e a

pers

onal

con

tact

whe

n as

king

for

Cor

pora

te M

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Titl

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Fi

rst N

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Las

t Nam

e

Wor

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ddre

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Tel

Fa

x

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ail

Nat

ure

of th

e w

ork

you

do

Hom

e A

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ss

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se s

end

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y w

ork

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hom

e ad

dres

s

Mem

bers

hip

Stat

usC

urre

nt B

ritis

h H

CI

Gro

up M

embe

rshi

p N

o (

if a

pplic

able

)

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rent

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tish

BC

S M

embe

rshi

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if a

pplic

able

)

Stud

ent s

tatu

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Pro

fess

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eres

ts (p

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dica

te u

p to

six

are

as o

f pr

ofes

sion

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tere

st)

Dat

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rote

ctio

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ctT

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ata

on th

is f

orm

will

be

trea

ted

as c

onfi

dent

ial t

o th

e B

CS

Nam

es a

nd a

ddre

ss m

ay b

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ed

unde

r ou

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rict

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trol

for

mai

lings

judg

ed b

y th

e B

ritis

h H

CI

Gro

up E

xecu

tive

to b

e of

val

ue to

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mem

bers

hip

Mem

bers

hip

Dir

ecto

ryD

o yo

u w

ish

your

con

tact

det

ails

and

pro

fess

iona

l int

eres

ts to

be

liste

d in

the

Mem

bers

hip

Dir

ecto

ryse

nt to

all

mem

bers

of

the

grou

p (

We

will

NO

T u

se y

our

hom

e ad

dres

s u

nles

s th

at is

all

you

have

give

n us

)

Yes

N

o

Get

ting

Invo

lved

hellip

We

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alw

ays

look

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peop

le in

tere

sted

in c

ontr

ibut

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to H

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grou

p ac

tiviti

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y w

ritin

g fo

rIn

terf

aces

mag

azin

e h

elpi

ng r

un th

e an

nual

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fere

nce

or jo

inin

g th

e ex

ecut

ive

If

you

are

able

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ntri

bute

in th

is w

ay o

r if

you

hav

e id

eas

for

1-da

y m

eetin

gs o

r ne

w a

ctiv

ities

ple

ase

cont

act

Adr

ian

Will

iam

son

adr

ian

will

iam

son

gtne

tcom

Mem

bers

hip

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Mem

bers

hip

clas

ses

and

fees

for

200

4ndash20

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re

BC

S M

embe

r pound3

0 N

on B

CS

Mem

ber

pound35

Stu

dent

pound10

pound

Cor

pora

te pound

235

Cor

pora

te m

embe

rshi

p en

title

s th

e or

gani

satio

n to

8 c

opie

s of

Inte

rfac

es a

nd o

ther

mai

lings

mem

bers

hip

rate

for

any

4 in

divi

dual

s at

Bri

tish

HC

IG

roup

eve

nts

as

wel

l as

a fr

ee o

ne-p

age

entr

y in

the

mem

bers

hip

hand

book

Jour

nal S

ubsc

ript

ion

to lsquo

Inte

ract

ing

with

Com

pute

rsrsquo

The

HC

I G

roup

man

ages

a jo

urna

l In

tera

ctin

g w

ith

Com

pute

rs p

ublis

hed

quar

terl

y by

Els

evie

r Sc

ienc

e M

embe

rs m

ay s

ubsc

ribe

to th

is jo

urna

l at a

red

uced

rat

e (pound

525

0)

Plea

se s

end

me

Vol

16

(200

320

04)

of I

nter

acti

ng w

ith

Com

pute

rs (

pound52

50)

pound

Plea

se s

end

me

Vol

s 14

amp 1

5 of

Int

erac

ting

wit

h C

ompu

ters

(pound1

05)

pound

Plea

se s

end

me

a fr

ee s

ampl

e is

sue

Pay

men

tP

leas

e en

ter

the

tota

l am

ount

for

mem

bers

hip

and

subs

crip

tion

spound

I en

clos

e a

cheq

uep

osta

l ord

er (

in P

ound

s St

erlin

g on

ly p

leas

e) m

ade

paya

ble

toB

riti

sh H

CI

Gro

upor Pl

ease

deb

it m

y A

cces

sV

isa

Mas

terc

ard

Car

d nu

mbe

rE

xpir

y

T

he in

form

atio

n pr

ovid

ed o

n th

is f

orm

is to

my

know

ledg

e co

rrec

t and

I a

gree

to th

eco

nditi

ons

stat

ed

Sign

atur

e

Dat

e

Car

d ho

lder

rsquos n

ame

and

addr

ess

if d

iffe

rent

fro

m a

bove

Send

com

plet

ed f

orm

s an

d ch

eque

s to

HC

I M

embe

rshi

p B

riti

sh C

ompu

ter

Soci

ety

1 Sa

nfor

d St

reet

Sw

indo

n S

N1

1HJ

UK

(Tel

+44

(0)1

793

4174

17)

Que

ries

abo

ut m

embe

rshi

p ca

n al

so b

e e-

mai

led

to

hci

bcs

org

uk

Bri

tish

HC

I G

roup

ndash A

pplic

atio

n F

orm

200

4ndash20

05 P

leas

e pr

int o

r ty

pew

ww

bcs

-hci

org

uk

Interfaces is published quarterly by the British HCI Group copy 2005 The British HCI Group (unless indicated otherwise) The opinions expressed represent thepersonal views of the authors and are not the official views of their companies nor of the British HCI Group unless specifically stated

Quarter page pound135Half page pound240Full page pound44520 supplement for cover or

inside cover pages

Discounts given to corporate memberseducational institutions and charities

Special rates for job advertisementsLoose inserts pound175 + weight allowance if over

10g

ADVERTISING RATES ndash to advertise contact the editorJob advertising also accepted for UsabilityNewscom at thesame rates as for quarter-page ad in Interfaces Book bothfor a 20 discount Contact Andy Dearden CommunicationsChair British HCI Group0114 225 2916 oramdeardenshuacuk for further details

The British HCI Group is served by Sub-groups comprising representatives from a broad range of academic and industrial centres of HCIinterest The Sub-groups are committed to promoting the education and practice of HCI and to supporting HCI people in industry and academiaFor contact details of the persons in each Sub-group please select from the following

Officers and Sub-groups

CHAIRS AND OFFICERS GROUPChair Russell BealeVice Chair Catriona CampbellEx-Chair Gilbert CocktonTreasurer Ian BenestSecretary Linda LittleCommunications Sub-group ChairAndy DeardenEducation amp Practice Sub-group ChairWilliam WongEvents Sub-group Chair Peter Wild

Anxo Cejeiro RoibasMembership Sub-group ChairAdrian WilliamsonChair of Student RepresentativesCatherine Kenny

Communications Sub-groupChair Andy Dearden

Interfaces magazine editor Laura Cowen

PR amp Marketing Nico McDonaldCatriona Campbell Nick Bryan-KinnsAmir Naghsh (webmaster)

UsabilityNewsProject Director Dave ClarkeEditor Ann Light

Website listserv and online servicesJesmond Allen Gerred Blyth

Research Sub-groupChair Dianne Murray

Alan Dix Dale Richards

Events Sub-groupChair Peter Wild

Conference Planning Fintan Culwin

European ConferenceLiaison amp Planning vacant

HCI2005 Chair Tom McEwan

HCI2004 Chair Janet Finlay

Meetings Officers Colin VentersAnxo Cereijo Roibaacutes

Fausto J Sainz Salces (SR)

Education amp Practice Sub-groupChair William Wong

HCI Accreditation Scheme Jonathan Earthy

Alan Dix Barbara McManus

Membership Sub-groupChair Adrian Williamson

IndiaChina Liaison Andy Smith

Organisational Liaison Dave England

SIGHCHI and IFIP Liaison Gilbert Cockton

BCS Liaison Barbara McManus

Regional Liaison Daniel Cunliffe

British HCI Group committee members (alphabetical listing)

Jesmond Allen bull tel 01179 020301 bull mob 09731 731757 bull jesmondjesmondocouk

Russell Beale bull University of Birmingham bull tel 0121 414 3729 bull fax 0121 414 4281 bull RBealecsbhamacuk

Ian Benest bull University of York bull tel 01904 432736 bull fax 01904 432767 bull ianbenestcsyorkacuk

Gerred Blyth bull Amberlight Ltd bull tel 0870 7399900 bull gerredamber-lightcouk

Nick Bradley bull University of Strathclyde bull tel 0141 548 3524 bull fax 0141 552 5330NickBradleycisstrathacuk

Nick Bryan-Kinns bull Queen Mary University bull tel 020 7882 7845 bull nickbkdcsqmulacuk

Sandra Cairncross bull Napier University bull tel 0131 455 2724 bull SCairncrossnapieracuk

Catriona Campbell bull The Usability Company bull tel 0207 843 6702 bull fax 0207 843 6701catrionatheusabilitycompanycom

Dave Clarke bull Visualize Software Ltd bull tel 07710 481863 bull fax 01543 270409 bull davevisualizeukcom

Gilbert Cockton bull University of Sunderland bull tel 0191 515 3394 bull fax 0191 515 2781GilbertCocktonsunderlandacuk

Laura Cowen bull IBM Hursley bull laurajcowenyahoocouk

Fintan Culwin bull South Bank University bull tel 020 7815 7434 bull fax 020 7815 7499 bull fintansbuacuk

Daniel Cunliffe bull University of Glamorgan bull tel 01443 483694 bull fax 01443 482715 bull djcunlifglamacuk

Andy Dearden bull Sheffield Hallam University bull tel 0114 225 2916 bull fax 0114 225 3161amdeardenshuacuk

Alan Dix bull Lancaster University bull tel 07887 743446 bull fax 01524 510492 bull alanhcibookcom

Jonathan Earthy bull Lloydrsquos Register bull tel 020 7423 1422 bull fax 020 7423 2304 bull jonathanearthylrorg

Dave England bull Liverpool John Moores University bull tel 0151 231 2271 bull fax 0151 207 4594denglandlivjmacuk

Janet Finlay bull Leeds Metropolitan University bull tel 0113 283 2600 (ext 5158) bull fax 0113 283 3182JFinlaylmuacuk

Martha Hause bull mlhausedslpipexcom

Catherine Kenny bull Northumbria University bull tel 0191 243 7244 bull fax 0191 227 4713 bull ckennyunnacuk

Ann Light bull tel 07947 072300 bull fax 020 8241 5677 bull annlcogssusxacuk

Linda Little bull Northumbria University bull tel 0191 243 7250 bull fax 0191 227 4713 bull llittleunnacuk

Nico McDonald bull Design Agenda bull tel 07973 377897 bull fax 07976 650257 bull nicodesign-agendaorguk

Tom McEwan bull Napier University bull tel 0131 455 2793 bull fax 0131 455 2727 bull tmcewannapieracuk

Barbara McManus bull University of Central Lancashire bull tel 01772 893288 bull fax 01772 892913bmcmanusuclanacuk

Dianne Murray bull tel 0208 943 3784 bull fax 0208 943 3377 bull diannesoicityacuk

Amir M Naghsh bull Sheffield Hallam University bull tel 0114 225 3195 bull ANaghshshuacuk

Dale Richards bull QinetiQ Ltd FST bull tel 01252 393896 bull fax 01252 392720 bull drichardsqinetiqcom

Anxo Cejeiro Roibaacutes bull University of Brighton bull tel 01273 642458 bull fax 01273 642405acroibasbtonacuk

Fausto J Sainz Salces bull Liverpool John Moores University bull tel 0151 231 2082 bull fax 0151207 4594cmsfsainlivjmacuk

Andy Smith bull Thames Valley University bull tel 01753 697565 bull fax 01753 697750 bull andysmithtvuacuk

Colin Venters bull University of Manchester bull tel 0161 275 1384 bull cventersncessacuk

Robert Ward bull rdwardhudacuk

Peter Wild bull University of Bath bull tel 07779 330 554 bull fax 01225 386131 bull peterjwildgmailcom

Adrian Williamson bull Graham Technology plc bull tel 0141 533 4000 bull AdrianWilliamsongtnetcom

William Wong bull Middlesex University bull tel 0208 411 5000 bull fax 0208 411 5215 bull wwongmdxacuk

KEYBold entries indicate members of the Chairs and Officers GroupSR student representative

Editor Interacting with ComputersDianne Murray

Interfaces magazineEditor Laura CowenBooks Editor Sandra CairncrossMyPhd Editor Martha HauseProfile Editor Alan DixProduction Editor Fiona Dix

Relevant URLsBritish HCI Group wwwbcs-hciorgukUsabilityNews wwwusabilitynewscomHCI2005 wwwhci2005org

BCS ContactsSue Tueton (Membership) hcibcsorguk+44(0) 1793 417416

The British Computer Society1 Sanford Street Swindon SN1 1HJ UKTel +44(0) 1793 417417Fax +44(0) 1793 480270Email hcibcsorguk

  • Interfaces 65
    • View from the Membership Chair
    • Editorial
    • Deflections You canrsquot burst seams if no-one will wear the clothes
    • Ambient technologies
    • The brain and the web A quick backup in case of accidents
    • Past present and a virtual future Treating phobias with exposure therapy
    • My PhD Social Networks in e-Learning
    • Memorability and security of passwords
    • Experiencing design Tools of the trade
    • RAE response
    • Aspects of HCI2005
    • HCI2005
      • A PhD studentrsquos reflection
      • The Fringe
        • Scotland overrun with micehellip
        • Weapons of Maths Construction
          • HCI and the Older Population workshop (two views)
          • The Purple Press
            • Interfaces Reviews
            • British HCI Group committee members

27Interfaces 40 bull Autumn1999C

onta

ct D

etai

ls (

Giv

e a

pers

onal

con

tact

whe

n as

king

for

Cor

pora

te M

embe

rshi

p)

Titl

e

Fi

rst N

ame

Las

t Nam

e

Wor

k A

ddre

ss

Tel

Fa

x

E-m

ail

Nat

ure

of th

e w

ork

you

do

Hom

e A

ddre

ss

Plea

se s

end

mai

lings

to m

y w

ork

addr

ess

my

hom

e ad

dres

s

Mem

bers

hip

Stat

usC

urre

nt B

ritis

h H

CI

Gro

up M

embe

rshi

p N

o (

if a

pplic

able

)

Cur

rent

Bri

tish

BC

S M

embe

rshi

p N

o (

if a

pplic

able

)

Stud

ent s

tatu

s (i

f ap

plic

able

)

Pro

fess

iona

l Int

eres

ts (p

leas

e in

dica

te u

p to

six

are

as o

f pr

ofes

sion

al in

tere

st)

Dat

a P

rote

ctio

n A

ctT

he d

ata

on th

is f

orm

will

be

trea

ted

as c

onfi

dent

ial t

o th

e B

CS

Nam

es a

nd a

ddre

ss m

ay b

e us

ed

unde

r ou

r st

rict

con

trol

for

mai

lings

judg

ed b

y th

e B

ritis

h H

CI

Gro

up E

xecu

tive

to b

e of

val

ue to

the

mem

bers

hip

Mem

bers

hip

Dir

ecto

ryD

o yo

u w

ish

your

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det

ails

and

pro

fess

iona

l int

eres

ts to

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liste

d in

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Mem

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hip

Dir

ecto

ryse

nt to

all

mem

bers

of

the

grou

p (

We

will

NO

T u

se y

our

hom

e ad

dres

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nles

s th

at is

all

you

have

give

n us

)

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lved

hellip

We

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alw

ays

look

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peop

le in

tere

sted

in c

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ibut

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grou

p ac

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y w

ritin

g fo

rIn

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e h

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ng r

un th

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inin

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If

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bute

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ay o

r if

you

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e id

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eetin

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r ne

w a

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ities

ple

ase

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ian

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iam

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adr

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Mem

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Cor

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title

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rfac

es a

nd o

ther

mai

lings

mem

bers

hip

rate

for

any

4 in

divi

dual

s at

Bri

tish

HC

IG

roup

eve

nts

as

wel

l as

a fr

ee o

ne-p

age

entr

y in

the

mem

bers

hip

hand

book

Jour

nal S

ubsc

ript

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to lsquo

Inte

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with

Com

pute

rsrsquo

The

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I G

roup

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urna

l In

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ith

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pute

rs p

ublis

hed

quar

terl

y by

Els

evie

r Sc

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e M

embe

rs m

ay s

ubsc

ribe

to th

is jo

urna

l at a

red

uced

rat

e (pound

525

0)

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se s

end

me

Vol

16

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of I

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se s

end

me

Vol

s 14

amp 1

5 of

Int

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ting

wit

h C

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ters

(pound1

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Plea

se s

end

me

a fr

ee s

ampl

e is

sue

Pay

men

tP

leas

e en

ter

the

tota

l am

ount

for

mem

bers

hip

and

subs

crip

tion

spound

I en

clos

e a

cheq

uep

osta

l ord

er (

in P

ound

s St

erlin

g on

ly p

leas

e) m

ade

paya

ble

toB

riti

sh H

CI

Gro

upor Pl

ease

deb

it m

y A

cces

sV

isa

Mas

terc

ard

Car

d nu

mbe

rE

xpir

y

T

he in

form

atio

n pr

ovid

ed o

n th

is f

orm

is to

my

know

ledg

e co

rrec

t and

I a

gree

to th

eco

nditi

ons

stat

ed

Sign

atur

e

Dat

e

Car

d ho

lder

rsquos n

ame

and

addr

ess

if d

iffe

rent

fro

m a

bove

Send

com

plet

ed f

orm

s an

d ch

eque

s to

HC

I M

embe

rshi

p B

riti

sh C

ompu

ter

Soci

ety

1 Sa

nfor

d St

reet

Sw

indo

n S

N1

1HJ

UK

(Tel

+44

(0)1

793

4174

17)

Que

ries

abo

ut m

embe

rshi

p ca

n al

so b

e e-

mai

led

to

hci

bcs

org

uk

Bri

tish

HC

I G

roup

ndash A

pplic

atio

n F

orm

200

4ndash20

05 P

leas

e pr

int o

r ty

pew

ww

bcs

-hci

org

uk

Interfaces is published quarterly by the British HCI Group copy 2005 The British HCI Group (unless indicated otherwise) The opinions expressed represent thepersonal views of the authors and are not the official views of their companies nor of the British HCI Group unless specifically stated

Quarter page pound135Half page pound240Full page pound44520 supplement for cover or

inside cover pages

Discounts given to corporate memberseducational institutions and charities

Special rates for job advertisementsLoose inserts pound175 + weight allowance if over

10g

ADVERTISING RATES ndash to advertise contact the editorJob advertising also accepted for UsabilityNewscom at thesame rates as for quarter-page ad in Interfaces Book bothfor a 20 discount Contact Andy Dearden CommunicationsChair British HCI Group0114 225 2916 oramdeardenshuacuk for further details

The British HCI Group is served by Sub-groups comprising representatives from a broad range of academic and industrial centres of HCIinterest The Sub-groups are committed to promoting the education and practice of HCI and to supporting HCI people in industry and academiaFor contact details of the persons in each Sub-group please select from the following

Officers and Sub-groups

CHAIRS AND OFFICERS GROUPChair Russell BealeVice Chair Catriona CampbellEx-Chair Gilbert CocktonTreasurer Ian BenestSecretary Linda LittleCommunications Sub-group ChairAndy DeardenEducation amp Practice Sub-group ChairWilliam WongEvents Sub-group Chair Peter Wild

Anxo Cejeiro RoibasMembership Sub-group ChairAdrian WilliamsonChair of Student RepresentativesCatherine Kenny

Communications Sub-groupChair Andy Dearden

Interfaces magazine editor Laura Cowen

PR amp Marketing Nico McDonaldCatriona Campbell Nick Bryan-KinnsAmir Naghsh (webmaster)

UsabilityNewsProject Director Dave ClarkeEditor Ann Light

Website listserv and online servicesJesmond Allen Gerred Blyth

Research Sub-groupChair Dianne Murray

Alan Dix Dale Richards

Events Sub-groupChair Peter Wild

Conference Planning Fintan Culwin

European ConferenceLiaison amp Planning vacant

HCI2005 Chair Tom McEwan

HCI2004 Chair Janet Finlay

Meetings Officers Colin VentersAnxo Cereijo Roibaacutes

Fausto J Sainz Salces (SR)

Education amp Practice Sub-groupChair William Wong

HCI Accreditation Scheme Jonathan Earthy

Alan Dix Barbara McManus

Membership Sub-groupChair Adrian Williamson

IndiaChina Liaison Andy Smith

Organisational Liaison Dave England

SIGHCHI and IFIP Liaison Gilbert Cockton

BCS Liaison Barbara McManus

Regional Liaison Daniel Cunliffe

British HCI Group committee members (alphabetical listing)

Jesmond Allen bull tel 01179 020301 bull mob 09731 731757 bull jesmondjesmondocouk

Russell Beale bull University of Birmingham bull tel 0121 414 3729 bull fax 0121 414 4281 bull RBealecsbhamacuk

Ian Benest bull University of York bull tel 01904 432736 bull fax 01904 432767 bull ianbenestcsyorkacuk

Gerred Blyth bull Amberlight Ltd bull tel 0870 7399900 bull gerredamber-lightcouk

Nick Bradley bull University of Strathclyde bull tel 0141 548 3524 bull fax 0141 552 5330NickBradleycisstrathacuk

Nick Bryan-Kinns bull Queen Mary University bull tel 020 7882 7845 bull nickbkdcsqmulacuk

Sandra Cairncross bull Napier University bull tel 0131 455 2724 bull SCairncrossnapieracuk

Catriona Campbell bull The Usability Company bull tel 0207 843 6702 bull fax 0207 843 6701catrionatheusabilitycompanycom

Dave Clarke bull Visualize Software Ltd bull tel 07710 481863 bull fax 01543 270409 bull davevisualizeukcom

Gilbert Cockton bull University of Sunderland bull tel 0191 515 3394 bull fax 0191 515 2781GilbertCocktonsunderlandacuk

Laura Cowen bull IBM Hursley bull laurajcowenyahoocouk

Fintan Culwin bull South Bank University bull tel 020 7815 7434 bull fax 020 7815 7499 bull fintansbuacuk

Daniel Cunliffe bull University of Glamorgan bull tel 01443 483694 bull fax 01443 482715 bull djcunlifglamacuk

Andy Dearden bull Sheffield Hallam University bull tel 0114 225 2916 bull fax 0114 225 3161amdeardenshuacuk

Alan Dix bull Lancaster University bull tel 07887 743446 bull fax 01524 510492 bull alanhcibookcom

Jonathan Earthy bull Lloydrsquos Register bull tel 020 7423 1422 bull fax 020 7423 2304 bull jonathanearthylrorg

Dave England bull Liverpool John Moores University bull tel 0151 231 2271 bull fax 0151 207 4594denglandlivjmacuk

Janet Finlay bull Leeds Metropolitan University bull tel 0113 283 2600 (ext 5158) bull fax 0113 283 3182JFinlaylmuacuk

Martha Hause bull mlhausedslpipexcom

Catherine Kenny bull Northumbria University bull tel 0191 243 7244 bull fax 0191 227 4713 bull ckennyunnacuk

Ann Light bull tel 07947 072300 bull fax 020 8241 5677 bull annlcogssusxacuk

Linda Little bull Northumbria University bull tel 0191 243 7250 bull fax 0191 227 4713 bull llittleunnacuk

Nico McDonald bull Design Agenda bull tel 07973 377897 bull fax 07976 650257 bull nicodesign-agendaorguk

Tom McEwan bull Napier University bull tel 0131 455 2793 bull fax 0131 455 2727 bull tmcewannapieracuk

Barbara McManus bull University of Central Lancashire bull tel 01772 893288 bull fax 01772 892913bmcmanusuclanacuk

Dianne Murray bull tel 0208 943 3784 bull fax 0208 943 3377 bull diannesoicityacuk

Amir M Naghsh bull Sheffield Hallam University bull tel 0114 225 3195 bull ANaghshshuacuk

Dale Richards bull QinetiQ Ltd FST bull tel 01252 393896 bull fax 01252 392720 bull drichardsqinetiqcom

Anxo Cejeiro Roibaacutes bull University of Brighton bull tel 01273 642458 bull fax 01273 642405acroibasbtonacuk

Fausto J Sainz Salces bull Liverpool John Moores University bull tel 0151 231 2082 bull fax 0151207 4594cmsfsainlivjmacuk

Andy Smith bull Thames Valley University bull tel 01753 697565 bull fax 01753 697750 bull andysmithtvuacuk

Colin Venters bull University of Manchester bull tel 0161 275 1384 bull cventersncessacuk

Robert Ward bull rdwardhudacuk

Peter Wild bull University of Bath bull tel 07779 330 554 bull fax 01225 386131 bull peterjwildgmailcom

Adrian Williamson bull Graham Technology plc bull tel 0141 533 4000 bull AdrianWilliamsongtnetcom

William Wong bull Middlesex University bull tel 0208 411 5000 bull fax 0208 411 5215 bull wwongmdxacuk

KEYBold entries indicate members of the Chairs and Officers GroupSR student representative

Editor Interacting with ComputersDianne Murray

Interfaces magazineEditor Laura CowenBooks Editor Sandra CairncrossMyPhd Editor Martha HauseProfile Editor Alan DixProduction Editor Fiona Dix

Relevant URLsBritish HCI Group wwwbcs-hciorgukUsabilityNews wwwusabilitynewscomHCI2005 wwwhci2005org

BCS ContactsSue Tueton (Membership) hcibcsorguk+44(0) 1793 417416

The British Computer Society1 Sanford Street Swindon SN1 1HJ UKTel +44(0) 1793 417417Fax +44(0) 1793 480270Email hcibcsorguk

  • Interfaces 65
    • View from the Membership Chair
    • Editorial
    • Deflections You canrsquot burst seams if no-one will wear the clothes
    • Ambient technologies
    • The brain and the web A quick backup in case of accidents
    • Past present and a virtual future Treating phobias with exposure therapy
    • My PhD Social Networks in e-Learning
    • Memorability and security of passwords
    • Experiencing design Tools of the trade
    • RAE response
    • Aspects of HCI2005
    • HCI2005
      • A PhD studentrsquos reflection
      • The Fringe
        • Scotland overrun with micehellip
        • Weapons of Maths Construction
          • HCI and the Older Population workshop (two views)
          • The Purple Press
            • Interfaces Reviews
            • British HCI Group committee members

Interfaces is published quarterly by the British HCI Group copy 2005 The British HCI Group (unless indicated otherwise) The opinions expressed represent thepersonal views of the authors and are not the official views of their companies nor of the British HCI Group unless specifically stated

Quarter page pound135Half page pound240Full page pound44520 supplement for cover or

inside cover pages

Discounts given to corporate memberseducational institutions and charities

Special rates for job advertisementsLoose inserts pound175 + weight allowance if over

10g

ADVERTISING RATES ndash to advertise contact the editorJob advertising also accepted for UsabilityNewscom at thesame rates as for quarter-page ad in Interfaces Book bothfor a 20 discount Contact Andy Dearden CommunicationsChair British HCI Group0114 225 2916 oramdeardenshuacuk for further details

The British HCI Group is served by Sub-groups comprising representatives from a broad range of academic and industrial centres of HCIinterest The Sub-groups are committed to promoting the education and practice of HCI and to supporting HCI people in industry and academiaFor contact details of the persons in each Sub-group please select from the following

Officers and Sub-groups

CHAIRS AND OFFICERS GROUPChair Russell BealeVice Chair Catriona CampbellEx-Chair Gilbert CocktonTreasurer Ian BenestSecretary Linda LittleCommunications Sub-group ChairAndy DeardenEducation amp Practice Sub-group ChairWilliam WongEvents Sub-group Chair Peter Wild

Anxo Cejeiro RoibasMembership Sub-group ChairAdrian WilliamsonChair of Student RepresentativesCatherine Kenny

Communications Sub-groupChair Andy Dearden

Interfaces magazine editor Laura Cowen

PR amp Marketing Nico McDonaldCatriona Campbell Nick Bryan-KinnsAmir Naghsh (webmaster)

UsabilityNewsProject Director Dave ClarkeEditor Ann Light

Website listserv and online servicesJesmond Allen Gerred Blyth

Research Sub-groupChair Dianne Murray

Alan Dix Dale Richards

Events Sub-groupChair Peter Wild

Conference Planning Fintan Culwin

European ConferenceLiaison amp Planning vacant

HCI2005 Chair Tom McEwan

HCI2004 Chair Janet Finlay

Meetings Officers Colin VentersAnxo Cereijo Roibaacutes

Fausto J Sainz Salces (SR)

Education amp Practice Sub-groupChair William Wong

HCI Accreditation Scheme Jonathan Earthy

Alan Dix Barbara McManus

Membership Sub-groupChair Adrian Williamson

IndiaChina Liaison Andy Smith

Organisational Liaison Dave England

SIGHCHI and IFIP Liaison Gilbert Cockton

BCS Liaison Barbara McManus

Regional Liaison Daniel Cunliffe

British HCI Group committee members (alphabetical listing)

Jesmond Allen bull tel 01179 020301 bull mob 09731 731757 bull jesmondjesmondocouk

Russell Beale bull University of Birmingham bull tel 0121 414 3729 bull fax 0121 414 4281 bull RBealecsbhamacuk

Ian Benest bull University of York bull tel 01904 432736 bull fax 01904 432767 bull ianbenestcsyorkacuk

Gerred Blyth bull Amberlight Ltd bull tel 0870 7399900 bull gerredamber-lightcouk

Nick Bradley bull University of Strathclyde bull tel 0141 548 3524 bull fax 0141 552 5330NickBradleycisstrathacuk

Nick Bryan-Kinns bull Queen Mary University bull tel 020 7882 7845 bull nickbkdcsqmulacuk

Sandra Cairncross bull Napier University bull tel 0131 455 2724 bull SCairncrossnapieracuk

Catriona Campbell bull The Usability Company bull tel 0207 843 6702 bull fax 0207 843 6701catrionatheusabilitycompanycom

Dave Clarke bull Visualize Software Ltd bull tel 07710 481863 bull fax 01543 270409 bull davevisualizeukcom

Gilbert Cockton bull University of Sunderland bull tel 0191 515 3394 bull fax 0191 515 2781GilbertCocktonsunderlandacuk

Laura Cowen bull IBM Hursley bull laurajcowenyahoocouk

Fintan Culwin bull South Bank University bull tel 020 7815 7434 bull fax 020 7815 7499 bull fintansbuacuk

Daniel Cunliffe bull University of Glamorgan bull tel 01443 483694 bull fax 01443 482715 bull djcunlifglamacuk

Andy Dearden bull Sheffield Hallam University bull tel 0114 225 2916 bull fax 0114 225 3161amdeardenshuacuk

Alan Dix bull Lancaster University bull tel 07887 743446 bull fax 01524 510492 bull alanhcibookcom

Jonathan Earthy bull Lloydrsquos Register bull tel 020 7423 1422 bull fax 020 7423 2304 bull jonathanearthylrorg

Dave England bull Liverpool John Moores University bull tel 0151 231 2271 bull fax 0151 207 4594denglandlivjmacuk

Janet Finlay bull Leeds Metropolitan University bull tel 0113 283 2600 (ext 5158) bull fax 0113 283 3182JFinlaylmuacuk

Martha Hause bull mlhausedslpipexcom

Catherine Kenny bull Northumbria University bull tel 0191 243 7244 bull fax 0191 227 4713 bull ckennyunnacuk

Ann Light bull tel 07947 072300 bull fax 020 8241 5677 bull annlcogssusxacuk

Linda Little bull Northumbria University bull tel 0191 243 7250 bull fax 0191 227 4713 bull llittleunnacuk

Nico McDonald bull Design Agenda bull tel 07973 377897 bull fax 07976 650257 bull nicodesign-agendaorguk

Tom McEwan bull Napier University bull tel 0131 455 2793 bull fax 0131 455 2727 bull tmcewannapieracuk

Barbara McManus bull University of Central Lancashire bull tel 01772 893288 bull fax 01772 892913bmcmanusuclanacuk

Dianne Murray bull tel 0208 943 3784 bull fax 0208 943 3377 bull diannesoicityacuk

Amir M Naghsh bull Sheffield Hallam University bull tel 0114 225 3195 bull ANaghshshuacuk

Dale Richards bull QinetiQ Ltd FST bull tel 01252 393896 bull fax 01252 392720 bull drichardsqinetiqcom

Anxo Cejeiro Roibaacutes bull University of Brighton bull tel 01273 642458 bull fax 01273 642405acroibasbtonacuk

Fausto J Sainz Salces bull Liverpool John Moores University bull tel 0151 231 2082 bull fax 0151207 4594cmsfsainlivjmacuk

Andy Smith bull Thames Valley University bull tel 01753 697565 bull fax 01753 697750 bull andysmithtvuacuk

Colin Venters bull University of Manchester bull tel 0161 275 1384 bull cventersncessacuk

Robert Ward bull rdwardhudacuk

Peter Wild bull University of Bath bull tel 07779 330 554 bull fax 01225 386131 bull peterjwildgmailcom

Adrian Williamson bull Graham Technology plc bull tel 0141 533 4000 bull AdrianWilliamsongtnetcom

William Wong bull Middlesex University bull tel 0208 411 5000 bull fax 0208 411 5215 bull wwongmdxacuk

KEYBold entries indicate members of the Chairs and Officers GroupSR student representative

Editor Interacting with ComputersDianne Murray

Interfaces magazineEditor Laura CowenBooks Editor Sandra CairncrossMyPhd Editor Martha HauseProfile Editor Alan DixProduction Editor Fiona Dix

Relevant URLsBritish HCI Group wwwbcs-hciorgukUsabilityNews wwwusabilitynewscomHCI2005 wwwhci2005org

BCS ContactsSue Tueton (Membership) hcibcsorguk+44(0) 1793 417416

The British Computer Society1 Sanford Street Swindon SN1 1HJ UKTel +44(0) 1793 417417Fax +44(0) 1793 480270Email hcibcsorguk

  • Interfaces 65
    • View from the Membership Chair
    • Editorial
    • Deflections You canrsquot burst seams if no-one will wear the clothes
    • Ambient technologies
    • The brain and the web A quick backup in case of accidents
    • Past present and a virtual future Treating phobias with exposure therapy
    • My PhD Social Networks in e-Learning
    • Memorability and security of passwords
    • Experiencing design Tools of the trade
    • RAE response
    • Aspects of HCI2005
    • HCI2005
      • A PhD studentrsquos reflection
      • The Fringe
        • Scotland overrun with micehellip
        • Weapons of Maths Construction
          • HCI and the Older Population workshop (two views)
          • The Purple Press
            • Interfaces Reviews
            • British HCI Group committee members