FAIZA BAKHTYAR

GROUP MEMBERS

NIMRA

FAIZA GUL

Case

Study

BRITISH GAS COMPANY

SUMMARYThe case study is about the BRITISH GAS COMPANY.. Which is a British owned energy supplier. It was voted one of the 25 best big companies to work for by the Sunday times in the UK in 2011 .

Somehow all the organization have employees working at different levels of responsibility. At the bottom a business depend on its operative to produce the products or services.. Means for every employees there is a specific work or job not other then that.

This case study illustrates the structures that employees work within and the levels of responsibility for each role.

British Gas provides employees a challenging work environment that enables her to get to grips with real life situations.

The British Gas Company has taught its employees many transferable skills as well as valuable hands-on experience.

QUESTION & ANSWER Q1. According to Fayol, what are the five key

functions of management?

ANS: According to Fayol, the five key functions of management are· Planning· Organizing· Commanding· Coordinating· Controlling

Q2. Give some specific examples of tasks carried out by managers at British Gas?

ANS: Examples include:· Monitoring standards· Setting targets for improvement· Budgeting· Improving best practice· Identifying areas to improve efficiency

Q3. Using the case study for guidance, explain the skills required by managers at British Gas?

ANS: Skills are likely to include:· Communication· Customer service· Interpersonal· Organization· Team working· Technical skills e.g. IT, finance

Q4. Analyze whether an operational manager at British Gas would make a successful manager at another organization?

ANS: On the one hand:· Experience gained at British Gas can be drawn on in a new role elsewhere· Many management skills are transferable skills e.g. communication, organization and interpersonal skills

However:· If the manager were to move into a managerial position in another industrythere would be a range of specific skills that they might not possess

GENERAL MANAGER JOB IN KBC JAPAN, PAKISTAN

TASK

Job DescriptionPlan , organize ,direct, or coordinate the operations of companies or Public and Private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services.Job SpecificationTo Handle or control the Office