Bristol Community Health Role Profile

Job Title: Community Navigator CoordinatorBand: Band 5Pay Bracket £21,909 – £28,462 per annum depending on experienceReports to: PPE Lead, Bristol Community HealthJob Purpose: Responsible for the day to day management of the Community

Navigator project, to deliver a high quality volunteer led service aimed at reducing isolation and loneliness in older people aged 50+ in the South, Central and East of Bristol

Recruit and supervise local Community Navigator Volunteers to support the activities of the project

Managing the expectations and performance of the volunteers

Improve access to voluntary and community sector organisations and support groups for older people in Bristol

Liaise and network with local agencies, groups, health and other care professionals, attending outreach activities in community settings to promote the service

Analyse service needs and gaps in provision and act on evidence or make recommendations for action.

Expand and develop the Migrant Health service across the city and raise its profile leading to improved service provision.

Promote cultural awareness and identify sensitive issues within healthcare and how different communities perceive these issues.

Work on equity of access to the service by all communities and segments of the population, promoting cultural awareness and identifying sensitive issues that the diverse range of older people in Bristol might face

To actively coordinate key meetings and maintain good communication with the project partners, who include Care Forum, Barton Hill Settlement and Southville Community Development Association

Key Responsibilities:

To be responsible for the recruitment, day to day line management, training and supervision of volunteers.

Instilling a sense of pride, passion and commitment in the

volunteers for the job they are doing

Responsible for effective monitoring and management of the community navigator project

Setting up and running a steering group which will have oversight of the project, and attending it on a regular basis

To be responsible for data collection, monitoring and production of reports in relation to the service to ensure productivity and efficiency across the service.

To design and implement training programmes for volunteers with the support of the training department.

To be aware of and identify the diverse range of older people across the South, Central and East of Bristol, and have a good awareness of the differences in these communities and the different methods of engagement appropriate depending on these differences

To work independently and autonomously and to support team members in all areas of their work

To involve local people and voluntary organisations in service changes and the development of the community navigator project

Lead on obtaining and using feedback from older people to shape and improve the service on an ongoing basis

Work on equity of access to the service by all communities and segments of the population

Establish and maintain links between the Bristol Community Health Community Navigator service and the service running in the North

Use a Common Measurement Framework to track the progress of individuals who are seeing a navigator

Demonstrate a commitment to learning throughout the project, and a willingness to adapt practice based on this learning

Manage, respond and prioritise queries , using initiative to prioritise responses with internal and external agencies

Manage, respond and support colleagues when dealing with difficulties arising in complex/sensitive cases/issues e.g. child protection and domestic abuse issues.

Use own initiative to prioritise workloads and that of the volunteers where necessary

Use and maintain efficiently filing systems, including paper and electronic documents.

Ensure that own work and that of others meets BCH standards.

Ability to travel to partner organisations and attend public forumsSkills Specification

Able to manage relationships and work as part of a team, promoting good team working relationships.

Able to demonstrate excellent communication skills with individuals and external organisations, using a variety of verbal, written and electronic tools.

Able to work both independently and collaboratively to set up and run a project using a ‘test and learn’ methodology

Experience Experience of recruiting, supervising and managing volunteers

Experience of working with a variety of partners to achieve a common goal

Experience of maintaining performance measurement frameworks and using these for reporting

Experience of establishing or being part of a steering group that is responsible for delivering a project

Experience of working with older people

Experience of facilitating training and development programmes for volunteers or other members of staff

Experience of working in a team and understanding of team dynamics.

Experience of using community engagement tools and techniques

Understanding of data protection, patient confidentiality and freedom of information policies as they relate to waiting list management

Able to use Microsoft Office word processing systems

Able to maintain own and office filing systems and access information in a timely manner

Able to analyse and monitor the effectiveness of systems and take action to improve performance where necessary.

Knowledge and qualifications

Good knowledge of the local communities in South, Central and East of Bristol, as well as the Voluntary and Community Sector organisations operating in these areas for older people.

Specialist knowledge in a relevant subject area, through either experience or a qualification to a degree level equivalent

Knowledge of the framework for accessing health and social care services in Bristol

Knowledge of the issues faced by older people in the Bristol area

Demonstrable knowledge of the Equality Act 2010.

An understanding of the implications of cultural differences for service delivery

Able to identify and report awareness of vulnerable adults and children working within a BCH framework.

This role profile is not exhaustive and you may be directed to complete other tasks as required. These duties will be always be reasonable and deemed within the expectations of your position.

General Terms (applicable to all Bristol Community Health posts): Ensure that your conduct does not fall below the standards detailed in BCH’s

Code of Conduct Act in such a way that at all times safeguards the well-being of children and

vulnerable adults Be responsible for and Contribute to the reduction of the transmission of

healthcare associated infections and abide by the Infection Prevention and Control policy

To apply for this job please go to the following link or contact Greg Juckes or Fiona Spence for further information greg.juckes@nhs.net 0117 900 2648 Fiona.spence@nhs.net

http://www.jobs.nhs.uk/xi/search_vacancy/7da883b4dc448397919d21b285f78a91/