Bringing Your Shelter into the 21st Century fileWhy we are here • Too many animals in the...
Transcript of Bringing Your Shelter into the 21st Century fileWhy we are here • Too many animals in the...
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BringingYourShelterintothe21st CenturyModernDayBasics
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Thankyou
• Tooursheltermedicinetracksponsors– VCAAnimalHospitals• ToHSUS• ToBeckyStuntebeck• Toourfellowshipgroup• Toourfellowship mentor–Dr.SandraNewbury• ImagescourtesyofGoogleImagesandShelterMedicineFellowship
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Whywearehere
• Toomanyanimalsintheshelteratanyonetime?• Welfareandflowissues?• Strugglingtofind attainable21stcenturygoals?
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Introductions
• Whoweareandwherewecomefrom
• SarahFrei – KansasCityPetProject Lead Veterinarian,UW/UCDMaddie'sShelterMedicineFellow• RachelleSaelor – LosAngelesCountyDepartmentofAnimalCareandControlShelterVeterinarian,UW/UCD EslingerShelterMedicineFellow• JenDalmasso – CityofOaklandShelterVeterinarian, UW/UCDShelterMedicineFellow
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• All 3ofusareinnewjobsoranewshelterwithinlastyear• Eachshelterisinadifferentplaceintermsofstandardsandpractices• Reflectingonnewpositions– weallhadthingswewantedtoadvance
Introduction– EachShelterisUnique
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GuidingPrinciples
The5freedomsplus11. FreedomfromHungerandThirst– byreadyaccesstofreshwaterandadietto
maintainfullhealthandvigor2. FreedomfromDiscomfort– byprovidinganappropriateenvironmentincluding
shelterandacomfortablerestingarea3. FreedomfromPain,InjuryorDisease– bypreventionorrapiddiagnosisand
treatment4. FreedomtoExpressNormalBehavior– byprovidingsufficientspace,proper
facilitiesandcompanyoftheanimal’sownkind5. FreedomfromFearandDistress– byensuringconditionsandtreatmentwhich
avoidmentalsuffering
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TheSixthFreedom
• Freedomfromunnecessaryeuthanasia
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Achallenge…
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OurAudience
• Whoisattendingthisseminar• Thinkofthetop2changesforyourshelter• Writethemdown– sendyourselfa “destinationpostcard”• Challengeyourselftouseandapplythese strategiestoreachyourgoals• Payoffsandrewardsarebigforanimalsandstaff
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"TheKittensintheStorm Drain"• Thisisouranalogyadaptedfrom"TheBabiesintheRiver"fable.
RescuethekittenWarmthemDrythemFeedthem
KeepthemcleanSocializethem
GivemedicalcareFindsuitablehomes
Reallocatesomeresources
andsendthemupstream!
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StormDrainKittens
Whatdoeseachoftheseindividualsneedtohaveasuccessfuloutcome?
Recognizeandrespondtoneedsasearlyaspossible!
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StormDrainKittens
• Abilitytosavelivesandmaintainanimalwelfare(5Freedoms)correlatestoanimalflow throughshelter(lengthofstay)• Giveeachanimalthetimeitneedstoreachasuccessfuloutcome(butdon’tgetintheway)
Whatdoeseachoftheseindividualsneedtohaveasuccessfuloutcome?
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IdentifytheCommonProblems
• Toomanyanimalsintheshelteratanyonetime• Moreanimalsthanyoursheltercanhumanelyhouse• Animalsstay longerthantheyneedtoorshould–increasedLengthofStay• CapacityforCare(C4C)• OperatingbeyondC4Ccompromisesanimalwelfareand bringsflowthroughtoastandstill.
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DefinetheSolution
Limitnumberofanimalsincareatanygiventime3primaryareastotargetsystemicchange• Proactivelymanagewhoiscomingintotheshelter• Proactivelymanagewhoisleavingtheshelter• Optimizeanimalflowthroughshelter – optimizelengthofstayfortheindividualanimal**
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THEC4CMAGICEQUATION:
• Av.DailyIntake XAv.LengthofStay=Av.DailyPopulation
OneWeek
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THEC4CMAGICEQUATION:
• Av.DailyIntake XAv.LengthofStay=Av.DailyPopulation
TwoWeeks
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LearningObjectives
• Thenegativecycle– movetowardC4C• Basicsofshelterwelfare• Definecommoncriticalflowthroughpointsofanimal's pathwayfromintaketooutcomeandidentifybottlenecks• Strategiesto optimizeflowofanimalsanddecreaseaverageLOS• Embracechange– shelterteamstrategiestofacilitateanimalflow• Reachcapacityforcare• AchieveShelterBliss
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NegativeCycle
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ShelterWelfareandFundamentals
• Whatisanimalwelfare• Basicfundamentalsforshelterwelfare• Whatdidshelterslooklike20or30yearsago?• 80'sand90'sBasics
• Shortlengthofstay• Fewadoptioncenters• Spay/neuter• Vaccinateonintake• Shelterprotocols
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ShelterWelfareandFundamentals
Whatdoshelterslookliketoday?• 2000sbasics
• WorkingwithVeterinarians• Medicalprotocols• Infectiousdiseaseprotocols• Humanehousing• Populationmanagement
• 21stcentury/Modernbasics• ASVguidelines/standardsofcare• Lengthofstay• Managedintake• Capacityforcare
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ShelterWelfare• Usethe5freedoms asaguideindecisionmaking• Taketourofyourownshelter– doanin-houseevaluation• virtualconsultant.sheltermedicine.com• aspcapro.org/checklist
• Behonest– aimhigh• Prioritize yourshelterrequirements• Taylorprotocolsandmakechangestomatchyouranimalneedsandshelterresources
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ShelterWelfare– Basics
• Usethesetobuildafoundation• Intakescreening• Sanitationprotocols• Feedingprocotols
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• Medicaltreatmentprotocols• Whatareyouabletodoinyourshelter
• Infectiousdiseaseprotocols• NecessarybutifmaintainC4Cnotoftenused
ShelterWelfare– BasicsMoving Forward
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• Humanehousing• Doublesidedkennels• Portalsincatcages
• Dailymonitoringandmedicalwalkthrough• Activepopulationhealthmanagement–medical,sheltermanager,adoption,behavior• Meetingneedsoftheindividualanimal
• ASVShelterguidelines
ShelterWelfare– BasicsMoving Forward
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ShelterWelfare– 21stcentury“NewBasics”
• Leadingedgeshelterwelfarebasics• Organizedpathwayplanning• Managedintake• Decreasebottleneckstoflow
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ShelterWelfare– 21stcentury“NewBasics”
• Leadingedgeshelterwelfarebasics• Removebarrierstoflowandadoption• Reduceaveragelengthofstay• Capacityforcare
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ShelterWelfare– 21stcentury
• Payattentiontowelfare – letthe5freedomsbeyourguide• Buildfromtheshelter basics• Usesheltermanagementtools• Practicethe“NewBasics”• Fasterflow=helpmoreanimalsifoptimizeLOS• Achievecapacityforcare– animalwelfareismaintainedandlifesavingismaximized
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AnimalFlowThroughtheShelter
ORGANIZATION
ANIMALPEOPLE
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AnimalFlow-throughplanning
• Yourshelterhas"busstops"eachanimalmustvisitpriortoreachingtheirfinaldestination(shelterrelease).• Intakestop,behaviorstop,surgerystop,etc.• Whatdoyourbusstopslooklike?
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AnimalFlowThroughtheShelter
• Criticalflow-throughpoints="busstops"ananimalmustvisitfromshelterintaketodeparture.• Whendemandforacriticalflow-throughpointexceedscurrentresources,itbecomesabottleneck.• Evenwhenbottlenecksareundercontrol,unforeseeneventscantriggeranegativespin.
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AnimalFlow-throughplanning
Bottlenecks: someexamples...• Intakes- staffingresourceslimitedorperhapsprocessistooarduous?• Veterinarycare- Vetclinicon-siteorprovidedbyvolunteers/privatepractice?• Behavior- Mandatoryevaluation?Arewecertainthisisofbenefit?• Back-of-housevs.Front-of-house- Whendoanimalsbecomevisibletolikelyadopters?• Adoptionscreening- References,Landlords,Home-visits...OhMy!!!
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AnimalFlowThroughShelter
• Bottlenecksgotchadown?Neverfear,thereishope!• RemembertheC4Cequation
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AnimalFlowThroughPlanning
Optimizingflow- revisitingstrategiesalreadydiscussed(thanksJen)!
• Identifyapathwayplanatintake- lookforsignsofhealthorbehaviorproblems!
• Utilizeprotocolsanddelegateroutinetaskstotrainedstaff
• Providesafeandhumanehousing
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AnimalFlowThroughShelter
Optimizingflow:Morestrategies!
• DailyMonitoring- "He/shedidn'tlooklikethisyesterday!"
• PopulationManagementRounds- The"majorplayers" convenetoshowcasetheneedsofeachanimalincare.
• Openadoptionandredemption- Reducebarrierstoliveoutcome
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AnimalFlowThroughPlanning
• DailyMonitoring
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AnimalFlowThroughShelter
• PopulationManagementrounds
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1.Whoareyou?
2.Howareyou?
3.Areyouwhereyoushouldbe?
4.Doyouneedsomethingtoday?
5.Doyouneedsomethingscheduled?
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AnimalFlowThroughPlanning
• AdoptersWelcome,OpenSelectionandreclamation
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Diseaseprevention
OpenSelection=FastTrack
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Diseasetreatment
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Commonmisconceptions toanimalflowthrough
• Resourcelimitations(probablecapacityoverload)• staffing• financial• facilities
• Changeishard!!• “becausethisisthewaywehavealwaysdonethisis“• Manyreasonsastowhytherearemisconceptions(toobusy,overwhelmed)
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Common misconceptionstoanimalflowthrough
• Legalholdingperiods• Notenoughhousingunits• Notenoughstafftoperformintakevaccinations,moveanimalstoadoptionfloor,schedulesurgery• Timefordailycare
• Everyoneeventuallygetssick• TOOMANY!• “Don’tcare”
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Commonmisconceptionstoanimalflowthrough: Solutions!
• Legalholdingperiods >(openselection)• Notenoughhousingunits >(notenoughflowthrough)• Notenoughstafftoperformintakevaccinations,moveanimalstoadoptionfloor,scheduleneutersurgery >(staffscheduledforflowthrough)• Timefordailycare,nomore >(revisitC4C)
• Everyoneeventually getssick >(providehumanehousing,decreasestress)• TOOMANY!
ØHumanehousingØOptimizeLOSØManagedintake
• “Don’tcare”>(shapethepath)
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ShapingthePath
“Whatcanwedotomakeit easier todothe‘right’thing?”
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Howto shapethePathUseshelter basicstodecreaselengthofstay1. Knowyourpopulation• FastTrackvsSlowTrackAnimals• "Whatistheplan"for eachanimal• Transport,Rescue,AdoptionCenter,Transfer
• Constantdiscussion/communication• Communicatew/rescueregardingwhichonesneedtoleaveASAP??• Knowwhichanimalsneedtobetakenactionfor
• Workingtowardthesamegoal/ Whatisthegoal?• Thegoalistooptimizeeachanimal'sindividuallengthofstay
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Howto shapethepath2. OrganizeDailyPopulationRounds• Isaplanbeingdesignedtofittheneedsoftheindividualanimal?• Identifywhattheanimalis"waitingfor".Isthereabottlenecksomewhere?
3. Ensuringintakeexamsaredonewillhelptokeeppopulationhealthier• Isthatanimalgettingwhatitneedsasitentersyourshelter• Doesthatanimalhave tocomeintoyourshelterrightnow? ManagedIntake
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Howto shapethepath
4. Maximizepositiveoutcomeoptions• Reachouttopotentialreceivingshelters DURINGpet'sstrayperiodtomaximizechancesofgetting outfaster. (openselection)
5. Communication• Constantlytalkingabouttheanimalsandknowwherethey'regoing• Understand HOWtocommunicate, learninginWHICHmannertocommunicate,and WHATneedstobecommunicated• Stayinyourlane
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Shelterteamstrategies
Waystohelpyoustayonthepath• Express YourVoice• Rememberthatyouaretheadvocatefortheanimals
• OrganizeDailyRounds• Know yourshelter population• Buildstaffrelationshipsbasedonmutualrespect andunderstanding ofindividualanimal'sneeds.
• Communication• Alwaysmakesurecommunicationisopen
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UltimateGoal
• Usemodernsheltermanagementtools• Rememberthebasics– foundationandmodern• Optimizeindividualanimal'sLOS• Allowsheltertooperatewithinit'sC4C• Achieveanimalwelfareandmaximizelifesavingefforts• Shelterbliss