Bringing the Best Out of People Presented by: Dr. Adrienne Pasek.
-
Upload
christopher-lee -
Category
Documents
-
view
212 -
download
0
Transcript of Bringing the Best Out of People Presented by: Dr. Adrienne Pasek.
![Page 1: Bringing the Best Out of People Presented by: Dr. Adrienne Pasek.](https://reader035.fdocuments.in/reader035/viewer/2022081603/56649e425503460f94b34618/html5/thumbnails/1.jpg)
Bringing the Best Out of People
Presented by:Dr. Adrienne Pasek
![Page 2: Bringing the Best Out of People Presented by: Dr. Adrienne Pasek.](https://reader035.fdocuments.in/reader035/viewer/2022081603/56649e425503460f94b34618/html5/thumbnails/2.jpg)
2
Outline of the day• Navigating emotions• Perceptions, feelings, absolutes• Communication • Ten Commandments for resolving conflict • Neutrality • Techniques for disagreeing without taking a
position• Negotiating• Finding common ground
![Page 3: Bringing the Best Out of People Presented by: Dr. Adrienne Pasek.](https://reader035.fdocuments.in/reader035/viewer/2022081603/56649e425503460f94b34618/html5/thumbnails/3.jpg)
Navigating Emotions• Perceptions
• Feelings
• Absolutes
3
![Page 4: Bringing the Best Out of People Presented by: Dr. Adrienne Pasek.](https://reader035.fdocuments.in/reader035/viewer/2022081603/56649e425503460f94b34618/html5/thumbnails/4.jpg)
4
ABSOLUTESThings will happen that you cannot control
You cannot change that which is out of your control
The only change you can make is within yourself and
Things will happen that you cannot control
![Page 5: Bringing the Best Out of People Presented by: Dr. Adrienne Pasek.](https://reader035.fdocuments.in/reader035/viewer/2022081603/56649e425503460f94b34618/html5/thumbnails/5.jpg)
PerceptionsReality is just a perception
Perception is a combination of beliefs, values, experiences
5
![Page 6: Bringing the Best Out of People Presented by: Dr. Adrienne Pasek.](https://reader035.fdocuments.in/reader035/viewer/2022081603/56649e425503460f94b34618/html5/thumbnails/6.jpg)
6
SCHEMASUnderlying cognitive
structures and rules that consist of core beliefs and that determine how we codify, categorize, interpret experiences
Develop early in life
Beck, (1967, 1984)
![Page 7: Bringing the Best Out of People Presented by: Dr. Adrienne Pasek.](https://reader035.fdocuments.in/reader035/viewer/2022081603/56649e425503460f94b34618/html5/thumbnails/7.jpg)
7
DYSFUNCTIONAL SCHEMAS
impair reality and the ability to think reasonably
![Page 8: Bringing the Best Out of People Presented by: Dr. Adrienne Pasek.](https://reader035.fdocuments.in/reader035/viewer/2022081603/56649e425503460f94b34618/html5/thumbnails/8.jpg)
8
Six Universal Feelings
Anger
Disgust
Fear
Happiness
Sadness
Surprise
![Page 9: Bringing the Best Out of People Presented by: Dr. Adrienne Pasek.](https://reader035.fdocuments.in/reader035/viewer/2022081603/56649e425503460f94b34618/html5/thumbnails/9.jpg)
9
CommunicationSpeaking
Conveys meaning
+
ListeningInterpretation of what was heard
![Page 10: Bringing the Best Out of People Presented by: Dr. Adrienne Pasek.](https://reader035.fdocuments.in/reader035/viewer/2022081603/56649e425503460f94b34618/html5/thumbnails/10.jpg)
10
Communication Research• 7% of meaning is derived from the spoken
word
• 38% of meaning is paralinguistic (the way the words are spoken)
• 55% of meaning is derived from facial expression
![Page 11: Bringing the Best Out of People Presented by: Dr. Adrienne Pasek.](https://reader035.fdocuments.in/reader035/viewer/2022081603/56649e425503460f94b34618/html5/thumbnails/11.jpg)
Rules of Engagement
What is the purpose of the message?
(Why do I need to know this?)
informational, educational, personal
What do you need me to feel?
(universal feelings)
![Page 12: Bringing the Best Out of People Presented by: Dr. Adrienne Pasek.](https://reader035.fdocuments.in/reader035/viewer/2022081603/56649e425503460f94b34618/html5/thumbnails/12.jpg)
12
More Rules of Engagement• Behavior is an outward
expression of feelings/thoughts/perceptions
![Page 13: Bringing the Best Out of People Presented by: Dr. Adrienne Pasek.](https://reader035.fdocuments.in/reader035/viewer/2022081603/56649e425503460f94b34618/html5/thumbnails/13.jpg)
Neutrality• Techniques
• Tactics
• Strategies
13
![Page 14: Bringing the Best Out of People Presented by: Dr. Adrienne Pasek.](https://reader035.fdocuments.in/reader035/viewer/2022081603/56649e425503460f94b34618/html5/thumbnails/14.jpg)
14
Negotiation Finding Common
Ground
Sandbox 101