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BRING IT ON … STRATEGIES TO

CREATE A POSITIVE WORKPLACE

THOMPSON OKANAGAN DENTAL SOCIETY AGM AND CONFERENCE

Friday October 21, 2017

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PEOPLE ARE UNIQUE AND WANT TO BE TREATED THAT WAY

Understanding the different generations and personalities helps us understand the dynamics of a team and know

what motivates people. We all view the world through a different lens.

We cannot change people’s behavior but when we understand them it helps us create an atmosphere where we can

communicate more effectively.

Creating a positive environment will help us inspire, mentor, and support the people we work and live with.

Traditionalist (<1945) Great depression World War II Hiroshima

Boomers (1946-1964) Vietnam War Woodstock Moon Landing

Gen X (1965-1979) Fall of Berlin Wall Downsizing Dot-Com Boom

Gen Y (1980-2003) Columbine 9/11 Mobile technology

Traditionalist (<1945) Loyal Practical Prefer Structure

Boomers (1946-1964) Idealistic Respect Authority Resist Change

Gen X (1965-1979) Skeptical Independent Adaptable

Gen Y (1980-2003) Optimistic Team Builders Value Diversity

Traditionalist (<1945) LP Records Radio Peyton Place

Boomers (1946-1964) 8 Tracks/Cassettes Television Ed Sullivan Show

Gen X (1965-1979) CD’s PC’s David Letterman

Gen Y (1980-2003) I Phone Apps Downloading Reality TV

Traditionalist (<1945) Hard working Follows rules Tradition

Boomers (1946-1964) Live to work People skills Structure

Gen X (1965-1979) Life comes first Project focused Balance

Gen Y (1980-2003) Work so can live Tech savvy Fun

Traditionalist (<1945) Walk to stay fit Parents-still alive? Married long term

Boomers (1946-1964) Jog Parents aging Marriage: 1st or 2nd

Gen X (1965-1979) Run to stay fit Parents babysit Marriage-kids

Gen Y (1980-2003) Run for charity Parents -living with Marriage-Why?

Baby Boomers can give up a little of the “back in my day” mentality and look to bring out the strengths

in Generation X and Generation Y. Ask your team what THEY need to be successful.

Boomers download your knowledge and Gen Y have patience with Boomers IT skills.

Each Generation contributes innate strengths to the team and we are BETTER TOGETHER!

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Key Elements to Creating a Positive Work Culture:

1. _______________________________

2. _______________________________

3. _______________________________

4. _______________________________

PART II

Behavioral Science researchers have determined that 75% of the population is significantly different from you

based on personality styles.

These personality types are found in our co-workers, patients, family and friends. They challenge our

weaknesses and provide diversity in our thinking.

Communicating effectively with others depends on 2 things

1. Being able to identify the behavior style

2. Responding appropriately to it

Understanding Behavioral Styles:

All four styles are equally valuable.

All styles have strengths and limitations.

Everyone is a blend of all 4 styles.

Each of us has within us 4 of these behavioral styles. Our dominant style has been with us since an early age.

We have created and nurtured new behaviors to adapt to our environment.

Being able to identify the different behavioral styles will help us to communicate better, motivate more

appropriately and understand the people in our lives.

This will save us time, lower our stress levels, and help us respond to everyday situations in a better way.

The Golden Rule

Do unto others as you would have them do unto you

The Platinum Rule

Treat people the way they want to be treated

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What is your dominant style?

D Style

Direct & Firm approach

Minimal small talk

Results oriented

Less patient - Competitive

I Style

Likes to connect with others

Moves and talks fast

Generates ideas

Wants acknowledgment

C Style

Cautious approach

Reserved & Pensive

Likes to be precise

Needs facts & proof

S Style

Seeks harmony

Patient &Accommodating

Good listener – Sensitive

Avoids confrontation

The Four Personality Types and their Characteristics

Director

Direct

Decisive

Determined

Influencer

Inspiring

Influencing

Interactive

D Style

Support their

Goals

I Style

Support their

Ideas

Critical Thinker

Cautious

Conscientious

Calculating

Supporter

Supportive

Stable

Steady

C Style

Support their

Procedures

S Style

Support their

Feelings

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WE ARE BETTER TOGETHER

Working Effectively with “D” Style When Trying to Connect: Make efficient use of time, get right to the point and expect candor. When Problems need to be Solved: Tackle problems boldly and avoid over analysis. When Things get Tense: Face issues quickly and directly, and avoid taking bluntness personally. Working Effectively with “I” Style When Trying to Connect: Convey enthusiasm, make a personal connection, and be collaborative. When Problems need to be Solved: Remain optimistic, be open to change, and expect spontaneity. When Things get Tense: Stay calm, acknowledge their feelings, and let them know your relationship is still solid despite your differences. Working Effectively with “S” Style When Trying to Connect: Show warmth, take an easygoing approach, and be collaborative. When Problems need to be Solved: Respect their caution, acknowledge people’s needs and set a timeline that fits everyone’s needs. When Things get Tense: Practice patience and diplomacy to avoid shutting them down. Show that you sincerely care about solving the issues. Working Effectively with “C” Style When Trying to Connect: Focus on the facts, avoid rushing them, and expect skepticism. When Problems need to be Solved: Show appreciation for their logic, but don’t let them get bogged down in the details. When Things get Tense: Allow them time and space to process the situation and avoid becoming forceful or emotional.

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FOCUS ON THINGS YOU CAN CONTROL

• WE CAN ALWAYS LOOK FOR WAYS TO DEVELOP AND MAINTAIN BETTER RELATIONSHIPS

• REMEMBER YOU CANNOT CONTROL OTHER PEOPLE’S BEHAVIOUR. ALL YOU CAN CONTROL IS HOW

YOU HANDLED YOURSELF.

• PEOPLE WHO ARE DIFFERENT FROM US MAY BALANCE OUR WEAKNESSES

• EACH PERSONALITY STYLE HAS DIFFERENT NEEDS, VALUES AND LEVELS OF ASSERTIVENESS

• WE ARE ALL RESPONSIBLE FOR CREATING A HEALTHY AND RESPECTFUL WORKPLACE.

• WE CAN LEARN TO RECOGNIZE EACH STYLE THROUGH VISUAL, VERBAL AND VOCAL CUES.

• SELF AWARENESS – KNOW YOURSELF

• SOCIAL AWARENESS – UNDERSTAND OTHERS

• SOCIAL SKILLS – CONNECTING WITH OTHERS

PEOPLE ARE DIFFERENT … NOT NECESSARILY DIFFICULT

TRAINING IS AN EVENT … LEARNING IS A PROCESS

WE CAN LEARN TO RECOGNIZE EACH OTHERS’S STYLE AND ADAPT TO OTHERS

IF YOU ARE NOT GETTING THE RESULTS YOU WANT…CHANGE YOUR APPROACH

PROVIDING DENTAL CARE FOR THE GENERATIONS

BRING OUT THE STRENGTHS OF THE PEOPLE ON YOUR TEAM

COMMUNICATION … KEEP IT POSITIVE.

CELEBRATE THE SMALL SUCCESSES ALONG THE WAY

We have the opportunity to inspire and empower the people we work with and live with every day.

Inspire the people around you … Bring it on and Create a Positive environment.