Bridging the Two Worlds - The Organizational Dilemma
Transcript of Bridging the Two Worlds - The Organizational Dilemma
ADHIATMA NUGRAHANTO1406658446ALLAN YUDA PATRIA LAI WIE
1406658502ASTRI DITA FERANY1406658572FENNY FEBRIANITA Z
1406658704
GROUP 4
CASE STUDY :BRIDGING THE TWO
WORLDSTHE ORGANIZATIONAL
DILEMMA
OFFICEMANAGEMENT
SHOP FLOOR EMPLOYEES
AECCASE OVERVIEW
WHAT CAUSED THIS?In General :Management and shop level employees were not accustomed to have a direct communication;Management only issues orders and demands’Management never invited shop level employees to daily meetings, unless there was a specific problem;Management had separate washrooms, separate lunchrooms, etc.Communication was build using complex memos, which leads to miss-understanding.
SCHEDULE!!!ORDERS!!
DEMANDS!!
SHOP EMPLOYEE VERSION
OFFICEMANAGEMENT
SHOP FLOOR EMPLOYEES
THE SHOP LEVEL
EMPLOYEES DID A GREAT
JOB....
MANAGEMENT VERSION
$%!**^#!!
*@&^!!!!
TONY’S LANGUAGE IS
HARSH
THE AUTHOR
THE RESULTS OF THE NEW APPROACHImprovements in Scheduling of Jobs;Efficiency in manufacturing;Reduce of waste;*the greatest contributor was the shop level employee.+ Calculation & Track InventoryBetter Planning and Forecasting;Reduce the new order turnarounds.
JOHN’S REALLY GOOD, WE SHOULD PROMOTE HIM. IT
WOULD BE GOOD IF HE RECEIVE THE NEWS FROM YOU
DIRECTLY.
THAT’S A GREAT IDEA!
JOHN, I’LL SEND YOU FOR TRAINING
SEMINARS.
AFTER ALL MY EFFORTS AND WORK, YOU GUYS SENDING ME FOR TRAINING
SEMINARS? SO, AM I NOT GOOD ENOUGH FOR YOU?
PROBLEM IDENTIFICATION 1. Lack of communication between top level management and employee. George and John “cold war” make no direct communication between them
and every memo George made way too complex and too long Top level management never include floor employee on board meeting, no
chance to give insight from floor side
2. There are big gap between each role especially between management and floor employee, different social habit such as manager only talks with manager (separate lunch room, separate office, separate washroom)
3. Complacent attitude towards better communication
4. There are some employee that have negative attitudes towards everything that happen in the office (harsh language that create demoralizing between employee)
PROBLEM ANALYSISANALYSIS :VALUE CONFLICTSATTITUDEMAJOR CORRELATES & CONSEQUENCES OF JOB SATISFACTIONCOUNTERPRODUCTIVE WORK BEHAVIOR
VALUE CONFLICTS
INTRAPERSONAL CONFLICTS
Harsh languageA lot of other employees were offended
VALUE CONFLICTS
INTERPERSONAL CONFLICTS
ConfrontationLeads to bad communicationNo respect
VALUE CONFLICTS
INDIVIDUAL-ORGANIZATION VALUE CONFLICTS
No direct communicationDemoralizationPressure only, no Compliments
Memo’s again…..
ATTITUDE According to the nature of attitudes theory, if someone has a positive/negative attitude about something, it will influence his/her behavior. Overall attitude toward someone or something is a function of the combined influence of all three components; affective, cognitive and behavioral components.
I’m Upset
What? I’m not good enough??ATTITUDE
AFFECTIVECOGNITIVEBEHAVIORAL
Let’s talk using
Memos
MAJOR CORRELATES & CONSEQUENCES OF JOB SATISFACTIONMotivationJob InvolvementOrganizational Citizenship Behavior (OCB)Withdrawal CognitionsPerceived StressJob Performance
COUNTERPRODUCTIVE WORK BEHAVIOR John feels that George didn’t treat him well and confront each other in majority of their conversation. John became underperformed because of the negative situation at office and his conflict to George. John always sees negative things even for positive feedback.
Tony always swearing and offend other people at the office by his language, mainly because he never see thing positively. All things in the office he sees it negatively.