Bridgewater Community Healthcare NHS Foundation Trust · 2020. 2. 11. · Bridgewater Community...

Bridgewater Community Healthcare NHSFoundation Trust

2019 NHS Staff Survey

Summary Benchmark Report

Organisation details

Organisation details

Completed questionnaires 749

2019 response rate 43%

Survey details

Survey mode Paper

Sample type Census

2019 NHS Staff Survey

This organisation is benchmarked against:

2019 benchmarking group details

Organisations in group:

Median response rate:

No. of completed questionnaires:

Bridgewater Community HealthcareNHS Foundation Trust

See response rate trend for the last 5 years

Community Trusts

16

58%

22,887

2

Using the report

Key features

Question number and text(or the theme) specifiedat the top of each slide

Question-level results are alwaysreported as percentages; the meaningof the value is outlined along the axis.

Themes are always on a 0-10pt scalewhere 10 is the best score attainable

Colour coding highlights best / worstresults, making it easy to spot questions

where a lower percentage is better – in suchinstances ‘Best’ is the bottom line in the table

Number of responsesfor the organisation

for the given question

Full details on how the scores are calculated are provided in the TechnicalDocument, under the Supporting Documents section of our results page

‘Best’, ‘Average’, and ‘Worst’ refer to thebenchmarking group’s best, average and worst results

Keep an eye out!

3

https://www.nhsstaffsurveyresults.com/

Theme results

Bridgewater Community Healthcare NHS Foundation Trust

2019 NHS Staff Survey Results

2019 NHS Staff Survey Results > Theme results > Overview

Equality,diversity &inclusion

Health &wellbeing

Immediatemanagers

Morale Quality ofappraisals

Qualityof care

Safeenvironment- Bullying &harassment

Safeenvironment

- Violence

Safety culture Staffengagement

Teamworking

Scor

e (0

-10)

0

1

2

3

4

5

6

7

8

9

10

Best 9.6 6.7 7.6 6.7 6.3 8.0 8.7 9.9 7.4 7.5 7.5

Your org 9.4 6.0 7.1 6.1 5.2 7.4 8.4 9.8 6.8 7.0 7.2

Average 9.4 6.0 7.2 6.3 5.8 7.4 8.4 9.7 7.0 7.2 7.0

Worst 8.8 5.4 6.9 5.9 5.2 7.1 7.6 9.6 6.5 6.6 6.6

Responses 740 742 746 737 620 646 740 738 743 747 743

5

Theme results – Trends



2019 NHS Staff Survey Results > Theme results > Trends > Equality, diversity & inclusion

2015 2016 2017 2018 2019

Scor

e (0

-10)

0

1

2

3

4

5

6

7

8

9

10

Best 9.5 9.6 9.6 9.6 9.6

Your org 9.4 9.4 9.3 9.4 9.4

Average 9.4 9.4 9.3 9.3 9.4

Worst 9.0 9.0 8.9 8.8 8.8

Responses 237 1,428 1,234 1,173 740

7

2019 NHS Staff Survey Results > Theme results > Trends > Health & wellbeing

2015 2016 2017 2018 2019

Scor

e (0

-10)

0

1

2

3

4

5

6

7

8

9

10

Best 6.4 6.6 6.6 6.5 6.7

Your org 5.3 5.8 5.7 6.0 6.0

Average 5.9 6.1 6.0 5.9 6.0

Worst 5.3 5.6 5.7 5.2 5.4

Responses 239 1,439 1,237 1,181 742

8

2019 NHS Staff Survey Results > Theme results > Trends > Immediate managers

2015 2016 2017 2018 2019

Scor

e (0

-10)

0

1

2

3

4

5

6

7

8

9

10

Best 7.2 7.2 7.5 7.6 7.6

Your org 6.9 6.9 7.0 7.1 7.1

Average 6.9 6.9 7.0 7.0 7.2

Worst 6.4 6.5 6.8 6.7 6.9

Responses 240 1,438 1,235 1,177 746

9

2019 NHS Staff Survey Results > Theme results > Trends > Morale

2018 2019

Scor

e (0

-10)

0

1

2

3

4

5

6

7

8

9

10

Best 6.6 6.7

Your org 6.1 6.1

Average 6.2 6.3

Worst 5.7 5.9

Responses 1,158 737

10

2019 NHS Staff Survey Results > Theme results > Trends > Quality of appraisals

2015 2016 2017 2018 2019

Scor

e (0

-10)

0

1

2

3

4

5

6

7

8

9

10

Best 6.0 5.9 5.9 6.0 6.3

Your org 4.5 4.7 4.7 5.1 5.2

Average 5.3 5.6 5.4 5.6 5.8

Worst 4.5 4.7 4.6 5.0 5.2

Responses 195 1,171 923 1,030 620

11

2019 NHS Staff Survey Results > Theme results > Trends > Quality of care

2015 2016 2017 2018 2019

Scor

e (0

-10)

0

1

2

3

4

5

6

7

8

9

10

Best 7.8 7.9 7.9 8.0 8.0

Your org 7.5 7.5 7.3 7.4 7.4

Average 7.5 7.5 7.3 7.3 7.4

Worst 7.0 6.9 7.0 7.1 7.1

Responses 204 1,271 1,076 1,035 646

12

2019 NHS Staff Survey Results > Theme results > Trends > Safe environment - Bullying & harassment

2015 2016 2017 2018 2019

Scor

e (0

-10)

0

1

2

3

4

5

6

7

8

9

10

Best 8.8 8.7 8.7 8.8 8.7

Your org 8.1 8.1 8.3 8.4 8.4

Average 8.3 8.4 8.4 8.4 8.4

Worst 8.0 8.0 8.0 7.1 7.6

Responses 236 1,390 1,234 1,166 740

13

2019 NHS Staff Survey Results > Theme results > Trends > Safe environment - Violence

2015 2016 2017 2018 2019

Scor

e (0

-10)

0

1

2

3

4

5

6

7

8

9

10

Best 9.9 9.9 9.9 9.9 9.9

Your org 9.8 9.8 9.8 9.8 9.8

Average 9.7 9.7 9.7 9.7 9.7

Worst 9.5 9.5 9.5 9.6 9.6

Responses 237 1,383 1,228 1,166 738

14

2019 NHS Staff Survey Results > Theme results > Trends > Safety culture

2015 2016 2017 2018 2019

Scor

e (0

-10)

0

1

2

3

4

5

6

7

8

9

10

Best 7.1 7.1 7.3 7.3 7.4

Your org 6.7 6.6 6.5 6.7 6.8

Average 6.7 6.8 6.9 7.0 7.0

Worst 6.3 6.5 6.4 6.2 6.5

Responses 239 1,426 1,233 1,173 743

15

2019 NHS Staff Survey Results > Theme results > Trends > Staff engagement

2015 2016 2017 2018 2019

Scor

e (0

-10)

0

1

2

3

4

5

6

7

8

9

10

Best 7.4 7.4 7.4 7.5 7.5

Your org 6.9 6.8 6.7 7.1 7.0

Average 7.1 7.0 7.0 7.1 7.2

Worst 6.7 6.7 6.7 6.5 6.6

Responses 240 1,440 1,238 1,179 747

16

2019 NHS Staff Survey Results > Theme results > Trends > Team working

2015 2016 2017 2018 2019

Scor

e (0

-10)

0

1

2

3

4

5

6

7

8

9

10

Best 7.3 7.4 7.4 7.4 7.5

Your org 6.9 6.9 6.8 7.2 7.2

Average 6.9 6.9 6.8 6.9 7.0

Worst 6.5 6.4 6.6 6.5 6.6

Responses 234 1,431 1,225 1,167 743

17

Theme results – Detailed information



2019 NHS Staff Survey Results > Theme results > Detailed information > Equality, diversity & inclusion 1/2

Q14Does your organisation act fairly

with regard to career progression /promotion, regardless of ethnicbackground, gender, religion,

sexual orientation, disability or age?

Q15aIn the last 12 months have you personally

experienced discrimination at workfrom patients / service users, their

relatives or other members of the public?

Q15bIn the last 12 months have you

personally experienced discriminationat work from manager / teamleader or other colleagues?

2015 2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es'

70

75

80

85

90

95

Best 94.8% 92.4% 92.4% 93.8% 93.6%

Your org 83.6% 90.1% 88.5% 90.3% 89.5%

Average 89.9% 89.9% 88.5% 89.2% 89.8%

Worst 82.6% 81.8% 80.0% 73.7% 75.8%

2015 2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es'

1

2

3

4

5

6

7

8

9

Worst 6.5% 7.4% 7.4% 7.2% 8.0%

Your org 1.6% 3.0% 2.2% 2.9% 2.6%

Average 3.1% 3.4% 3.3% 3.6% 3.8%

Best 1.6% 1.8% 2.1% 2.5% 1.8%

2015 2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es'

3

4

5

6

7

8

9

10

Worst 8.9% 8.0% 8.7% 9.3% 9.6%

Your org 4.0% 6.6% 7.8% 4.7% 5.3%

Average 5.4% 5.8% 6.3% 5.6% 5.1%

Best 3.6% 3.5% 3.3% 3.5% 3.2%19

2019 NHS Staff Survey Results > Theme results > Detailed information > Equality, diversity & inclusion 2/2

Q28bHas your employer made adequate adjustment(s)

to enable you to carry out your work?

2015 2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es'

60

65

70

75

80

85

90

Best 83.9% 82.8% 84.3% 86.4% 86.0%

Your org 66.4% 76.4% 78.5% 70.0% 76.6%

Average 71.8% 75.6% 74.6% 77.2% 76.6%

Worst 62.4% 64.4% 62.2% 64.1% 61.7%

20

2019 NHS Staff Survey Results > Theme results > Detailed information > Health & wellbeing 1/2

Q5hThe opportunities for

flexible working patterns

Q11aDoes your organisation take positive

action on health and well-being?

Q11bIn the last 12 months have you

experienced musculoskeletal problems(MSK) as a result of work activities?

2015 2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'S

atis

fied'

/'Ver

y Sa

tisfie

d'

40

45

50

55

60

65

70

Best 67.4% 67.9% 67.5% 65.4% 69.2%

Your org 53.4% 56.5% 60.4% 62.5% 57.9%

Average 54.7% 57.4% 57.3% 59.4% 60.1%

Worst 47.0% 47.2% 43.8% 48.8% 53.9%

2015 2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es, d

efini

tely

'

15

20

25

30

35

40

45

Best 42.1% 43.7% 42.6% 44.6% 44.6%

Your org 21.6% 26.6% 22.0% 25.5% 25.9%

Average 29.2% 31.5% 34.8% 31.1% 33.1%

Worst 21.6% 26.3% 22.0% 22.0% 19.1%

2015 2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es'

15

20

25

30

35

40

Worst 33.4% 30.5% 30.7% 37.6% 34.1%

Your org 30.5% 22.5% 24.0% 26.1% 22.9%

Average 25.3% 25.8% 25.9% 27.0% 26.7%

Best 18.5% 19.7% 21.2% 22.0% 22.9%

21

2019 NHS Staff Survey Results > Theme results > Detailed information > Health & wellbeing 2/2

Q11cDuring the last 12 months have you feltunwell as a result of work related stress?

Q11dIn the last three months have you ever come to work

despite not feeling well enough to perform your duties?

2015 2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es'

30

35

40

45

50

55

Worst 48.2% 46.1% 45.6% 52.5% 51.3%

Your org 48.2% 41.4% 45.6% 41.2% 39.8%

Average 39.5% 37.9% 38.7% 41.3% 39.2%

Best 32.9% 33.3% 34.6% 32.5% 33.3%

2015 2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es'

45

50

55

60

65

70

Worst 67.1% 62.9% 61.8% 66.9% 61.6%

Your org 67.1% 62.9% 60.4% 57.2% 57.7%

Average 57.1% 56.2% 57.1% 55.2% 55.8%

Best 51.1% 50.9% 51.7% 49.6% 49.3%

22

2019 NHS Staff Survey Results > Theme results > Detailed information > Immediate managers 1/2

Q5bThe support I get frommy immediate manager

Q8cMy immediate manager gives

me clear feedback on my work

Q8dMy immediate manager asksfor my opinion before makingdecisions that affect my work

2015 2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'S

atis

fied'

/'Ver

y Sa

tisfie

d'

60

65

70

75

80

85

Best 74.3% 74.2% 76.6% 80.6% 81.0%

Your org 67.3% 69.3% 70.8% 73.9% 75.6%

Average 69.8% 70.9% 70.8% 72.3% 74.8%

Worst 61.6% 63.1% 67.3% 65.2% 70.4%

2015 2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

50

55

60

65

70

75

Best 69.9% 69.4% 71.1% 72.3% 73.8%

Your org 58.8% 61.3% 63.4% 65.6% 66.6%

Average 62.4% 63.9% 65.2% 65.4% 66.8%

Worst 52.0% 55.3% 59.2% 57.0% 59.9%

2015 2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

45

50

55

60

65

70

Best 64.5% 64.0% 64.8% 64.4% 66.1%

Your org 54.2% 57.7% 60.3% 60.1% 60.8%

Average 56.6% 57.7% 59.3% 59.1% 61.0%

Worst 49.1% 51.1% 55.1% 52.6% 55.7%

23

2019 NHS Staff Survey Results > Theme results > Detailed information > Immediate managers 2/2

Q8fMy immediate manager takes a positive

interest in my health and well-being

Q8gMy immediate manager values my work

Q19gMy manager supported me to receivethis training, learning or development

2015 2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

60

65

70

75

80

85

Best 75.4% 75.7% 77.7% 81.2% 83.2%

Your org 70.3% 69.6% 71.7% 72.7% 74.8%

Average 69.8% 70.7% 71.7% 71.7% 74.4%

Worst 63.9% 67.4% 67.8% 65.5% 68.7%

2015 2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

65

70

75

80

85

Best 79.5% 78.7% 81.0% 83.8% 82.2%

Your org 71.9% 71.8% 75.2% 76.0% 75.8%

Average 72.9% 72.6% 74.5% 74.7% 77.1%

Worst 68.1% 68.1% 69.6% 68.9% 71.7%

2015 2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es, d

efini

tely

'

35

40

45

50

55

60

65

70

75

Best 61.1% 59.9% 61.6% 66.3% 71.1%

Your org 53.7% 53.1% 52.2% 53.2% 50.8%

Average 53.1% 53.0% 53.2% 56.0% 57.1%

Worst 45.3% 39.7% 47.1% 49.3% 50.8%

24

2019 NHS Staff Survey Results > Theme results > Detailed information > Morale 1/3

Q4cI am involved in deciding on

changes introduced that affect mywork area / team / department

Q4jI receive the respect I deservefrom my colleagues at work

Q6aI have unrealistic time pressures

2015 2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

45

50

55

60

65

Best 62.3% 57.8% 60.9% 60.3% 60.5%

Your org 56.0% 53.9% 56.7% 60.3% 58.5%

Average 54.3% 52.6% 52.9% 54.4% 54.6%

Worst 48.7% 46.7% 46.7% 49.1% 50.3%

2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

60

65

70

75

80

85

Best 81.7% 82.3%

Your org 81.2% 82.2%

Average 76.0% 77.6%

Worst 64.6% 72.8%

2018 2019

% o

f st

aff

sele

ctin

g 'N

ever

'/'Ra

rely

'

15

20

25

30

Best 26.7% 28.4%

Your org 21.8% 23.4%

Average 21.5% 23.7%

Worst 17.2% 19.1%

25


Q6bI have a choice in deciding

how to do my work

Q6cRelationships at work are strained

Q8aMy immediate managerencourages me at work

2018 2019

% o

f st

aff

sele

ctin

g 'O

ften

'/'A

lway

s'

50

55

60

65

70

Best 66.5% 68.8%

Your org 65.2% 63.1%

Average 62.5% 63.5%

Worst 54.8% 58.6%

2018 2019

% o

f st

aff

sele

ctin

g 'N

ever

'/'Ra

rely

'

35

40

45

50

55

60

Best 57.1% 60.0%

Your org 49.1% 51.1%

Average 48.7% 52.6%

Worst 38.7% 44.1%

2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

65

70

75

80

85

Best 81.1% 82.2%

Your org 74.5% 74.0%

Average 72.9% 75.4%

Worst 66.3% 69.9%

26


Q23aI often think about

leaving this organisation

Q23bI will probably look for a job at a neworganisation in the next 12 months

Q23cAs soon as I can find another

job, I will leave this organisation

2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

15

20

25

30

35

40

Worst 38.2% 35.9%

Your org 32.1% 31.8%

Average 30.5% 27.9%

Best 21.7% 20.0%

2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

10

15

20

25

30

35

Worst 30.6% 30.4%

Your org 24.4% 23.1%

Average 21.6% 20.8%

Best 16.8% 13.3%

2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

5

10

15

20

25

Worst 22.8% 21.8%

Your org 18.0% 16.7%

Average 14.9% 13.1%

Best 10.0% 9.5%

27

2019 NHS Staff Survey Results > Theme results > Detailed information > Quality of appraisals 1/2

Q19bIt helped me to improve how I do my job

Q19cIt helped me agree clearobjectives for my work

Q19dIt left me feeling that my workis valued by my organisation

2015 2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es, d

efini

tely

'

10

15

20

25

30

35

Best 28.4% 27.5% 28.3% 28.2% 30.2%

Your org 14.2% 16.6% 16.0% 16.3% 16.5%

Average 19.5% 19.4% 20.6% 21.4% 22.0%

Worst 13.9% 14.6% 15.9% 13.6% 16.5%

2015 2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es, d

efini

tely

'

20

25

30

35

40

45

Best 43.5% 41.3% 40.8% 40.7% 43.1%

Your org 23.4% 29.7% 28.0% 29.1% 29.7%

Average 32.8% 32.9% 33.4% 34.2% 36.1%

Worst 23.4% 27.7% 27.0% 27.5% 29.7%

2015 2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es, d

efini

tely

'

15

20

25

30

35

40

45

Best 33.8% 35.8% 36.0% 37.8% 42.1%

Your org 22.5% 22.5% 21.6% 24.1% 27.9%

Average 26.7% 25.9% 26.7% 30.2% 33.2%

Worst 20.0% 19.6% 21.6% 24.1% 27.9%

28

2019 NHS Staff Survey Results > Theme results > Detailed information > Quality of appraisals 2/2

Q19eThe values of my organisation were

discussed as part of the appraisal process

2015 2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es, d

efini

tely

'

15

20

25

30

35

40

45

50

Best 48.9% 46.9% 44.8% 46.8% 49.7%

Your org 23.3% 23.2% 23.4% 31.5% 33.2%

Average 33.4% 35.3% 36.0% 38.5% 43.9%

Worst 17.9% 21.3% 20.5% 29.2% 33.2%

29

2019 NHS Staff Survey Results > Theme results > Detailed information > Quality of care

Q7aI am satisfied with the quality of

care I give to patients / service users

Q7bI feel that my role makes a

difference to patients / service users

Q7cI am able to deliver the care I aspire to

2015 2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

70

75

80

85

90

Best 86.7% 88.3% 86.2% 86.7% 85.9%

Your org 82.8% 81.6% 78.3% 81.2% 81.9%

Average 81.9% 81.6% 79.9% 79.9% 81.7%

Worst 72.9% 71.6% 74.2% 74.6% 77.8%

2015 2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

85

90

95

Best 93.7% 93.3% 92.6% 92.6% 91.9%

Your org 90.8% 89.9% 88.7% 88.8% 88.0%

Average 90.8% 90.3% 90.0% 89.1% 90.4%

Worst 89.3% 86.6% 87.5% 86.0% 88.0%

2015 2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

50

55

60

65

70

75

80

Best 73.4% 75.4% 75.6% 77.2% 78.2%

Your org 65.4% 64.7% 62.9% 66.1% 66.3%

Average 65.4% 65.1% 63.2% 64.3% 66.7%

Worst 54.5% 52.7% 57.0% 57.6% 60.3%

30

2019 NHS Staff Survey Results > Theme results > Detailedinformation > Safe environment - Bullying & harassment

Q13aIn the last 12 months how many

times have you personally experiencedharassment, bullying or abuse at work

from patients / service users, theirrelatives or other members of the public?

Q13bIn the last 12 months how

many times have you personallyexperienced harassment, bullyingor abuse at work from managers?

Q13cIn the last 12 months how many

times have you personally experiencedharassment, bullying or abuse

at work from other colleagues?

2015 2016 2017 2018 2019

% o

f st

aff

sayi

ng t

hey

expe

rienc

ed a

t le

ast

one

inci

dent

of

bully

ing,

har

assm

ent

or a

buse

15

20

25

30

35

Worst 33.4% 31.5% 31.1% 31.4% 33.2%

Your org 28.6% 28.5% 25.8% 26.3% 23.2%

Average 24.5% 23.6% 23.5% 25.0% 24.1%

Best 17.9% 18.8% 19.5% 19.4% 20.2%

2015 2016 2017 2018 2019

% o

f st

aff

sayi

ng t

hey

expe

rienc

ed a

t le

ast

one

inci

dent

of

bully

ing,

har

assm

ent

or a

buse

5

10

15

20

25

30

Worst 13.8% 15.6% 13.6% 27.2% 15.4%

Your org 10.1% 12.1% 10.1% 8.4% 11.0%

Average 10.4% 10.3% 10.1% 9.5% 9.0%

Best 8.0% 6.9% 6.6% 6.0% 6.5%

2015 2016 2017 2018 2019

% o

f st

aff

sayi

ng t

hey

expe

rienc

ed a

t le

ast

one

inci

dent

of

bully

ing,

har

assm

ent

or a

buse

5

10

15

20

25

30

Worst 18.4% 17.5% 18.8% 27.8% 22.5%

Your org 17.2% 17.1% 14.7% 13.4% 13.6%

Average 15.5% 14.4% 13.4% 15.1% 14.3%

Best 7.7% 11.1% 11.0% 10.3% 11.4%31

2019 NHS Staff Survey Results > Theme results > Detailed information > Safe environment - Violence

Q12aIn the last 12 months how many

times have you personally experiencedphysical violence at work from

patients / service users, their relativesor other members of the public?

Q12bIn the last 12 months how many times

have you personally experienced physicalviolence at work from managers?

Q12cIn the last 12 months how many times

have you personally experienced physicalviolence at work from other colleagues?

2015 2016 2017 2018 2019

% o

f st

aff

sayi

ng t

hey

expe

rienc

ed a

t le

ast

one

inci

dent

of

viol

ence

0

5

10

15

Worst 12.8% 13.1% 14.3% 10.3% 10.8%

Your org 5.4% 5.9% 5.0% 5.8% 5.9%

Average 6.8% 7.3% 8.3% 7.0% 7.4%

Best 3.4% 2.8% 3.4% 2.8% 2.9%

2015 2016 2017 2018 2019

% o

f st

aff

sayi

ng t

hey

expe

rienc

ed a

t le

ast

one

inci

dent

of

viol

ence

0

1

2

Worst 1.2% 0.7% 0.7% 0.6% 0.5%

Your org 0.0% 0.3% 0.3% 0.3% 0.1%

Average 0.2% 0.2% 0.3% 0.3% 0.1%

Best 0.0% 0.0% 0.0% 0.0% 0.0%

2015 2016 2017 2018 2019

% o

f st

aff

sayi

ng t

hey

expe

rienc

ed a

t le

ast

one

inci

dent

of

viol

ence

0

1

2

3

4

Worst 3.6% 1.8% 1.6% 1.5% 1.2%

Your org 0.4% 1.0% 0.7% 1.1% 0.8%

Average 0.7% 0.8% 0.7% 0.9% 0.5%

Best 0.0% 0.3% 0.4% 0.2% 0.0%32

2019 NHS Staff Survey Results > Theme results > Detailed information > Safety culture 1/2

Q17aMy organisation treats staffwho are involved in an error,near miss or incident fairly

Q17cWhen errors, near misses or incidents arereported, my organisation takes action

to ensure that they do not happen again

Q17dWe are given feedback about changes

made in response to reportederrors, near misses and incidents

2015 2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

40

45

50

55

60

65

70

75

Best 61.0% 63.5% 64.0% 70.5% 70.8%

Your org 47.9% 48.1% 46.6% 55.7% 54.0%

Average 52.8% 56.1% 57.9% 61.4% 65.8%

Worst 42.4% 45.3% 45.3% 43.6% 52.1%

2015 2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

55

60

65

70

75

80

85

Best 74.5% 76.4% 78.7% 80.0% 83.3%

Your org 71.8% 63.7% 61.5% 71.3% 69.6%

Average 70.9% 69.5% 72.3% 73.8% 76.2%

Worst 58.2% 62.2% 61.5% 61.0% 64.1%

2015 2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

35

40

45

50

55

60

65

70

75

80

Best 65.0% 67.0% 70.0% 71.2% 76.5%

Your org 63.5% 57.8% 54.9% 60.6% 65.5%

Average 55.7% 57.2% 59.4% 62.2% 65.2%

Worst 38.9% 46.2% 43.2% 50.8% 58.7%

33

2019 NHS Staff Survey Results > Theme results > Detailed information > Safety culture 2/2

Q18bI would feel secure raising concerns

about unsafe clinical practice

Q18cI am confident that my organisation

would address my concern

Q21bMy organisation acts on concernsraised by patients / service users

2015 2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

60

65

70

75

80

85

Best 77.1% 79.2% 81.6% 82.7% 82.1%

Your org 71.9% 72.0% 67.6% 69.5% 71.3%

Average 74.2% 74.4% 77.1% 76.1% 78.1%

Worst 67.0% 68.4% 66.8% 63.5% 70.7%

2015 2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

40

45

50

55

60

65

70

75

80

Best 67.8% 71.5% 72.9% 73.9% 75.4%

Your org 61.5% 57.6% 55.1% 59.7% 58.4%

Average 61.5% 62.7% 64.4% 65.7% 67.8%

Worst 54.6% 55.2% 54.1% 43.6% 54.9%

2015 2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

50

55

60

65

70

75

80

85

Best 82.7% 84.0% 82.9% 83.9% 85.0%

Your org 81.7% 69.5% 69.7% 75.1% 72.4%

Average 75.6% 74.7% 77.2% 77.3% 78.1%

Worst 67.2% 67.3% 67.7% 54.6% 60.1%

34

2019 NHS Staff Survey Results > Theme results > Detailed information > Staff engagement – Motivation

Q2aI look forward to going to work

Q2bI am enthusiastic about my job

Q2cTime passes quickly when I am working

2015 2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'O

ften

'/'A

lway

s'

45

50

55

60

65

70

Best 64.7% 66.8% 69.4% 67.6% 66.7%

Your org 49.5% 55.4% 50.7% 56.3% 58.3%

Average 57.7% 57.4% 57.2% 59.5% 60.8%

Worst 49.5% 50.6% 50.7% 49.6% 56.2%

2015 2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'O

ften

'/'A

lway

s'

65

70

75

80

85

Best 83.5% 78.5% 82.2% 79.9% 81.2%

Your org 68.0% 71.7% 69.1% 74.1% 75.5%

Average 74.6% 74.0% 73.6% 74.2% 76.5%

Worst 68.0% 69.7% 69.1% 68.3% 71.0%

2015 2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'O

ften

'/'A

lway

s'

70

75

80

85

90

Best 86.1% 85.0% 84.2% 84.1% 84.6%

Your org 78.8% 79.5% 78.3% 80.3% 81.0%

Average 81.9% 81.1% 80.8% 80.4% 81.3%

Worst 75.8% 74.3% 75.6% 75.9% 76.2%

35

2019 NHS Staff Survey Results > Theme results > Detailedinformation > Staff engagement – Ability to contribute to improvements

Q4aThere are frequent opportunities

for me to show initiative in my role

Q4bI am able to make suggestions

to improve the work ofmy team / department

Q4dI am able to make improvements

happen in my area of work

2015 2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

60

65

70

75

80

85

Best 81.8% 76.4% 76.5% 76.8% 77.9%

Your org 69.6% 69.9% 68.8% 75.9% 73.0%

Average 73.2% 71.9% 71.8% 72.8% 74.0%

Worst 63.5% 67.0% 67.7% 64.8% 70.7%

2015 2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

70

75

80

85

Best 82.3% 81.4% 83.2% 84.0% 83.3%

Your org 81.4% 75.6% 77.2% 81.0% 80.0%

Average 77.6% 76.6% 77.2% 76.7% 78.2%

Worst 74.6% 72.0% 72.4% 71.4% 73.4%

2015 2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

45

50

55

60

65

70

Best 63.8% 62.2% 64.6% 63.9% 66.0%

Your org 61.7% 55.6% 57.3% 60.5% 62.4%

Average 57.1% 55.6% 57.3% 58.3% 58.6%

Worst 50.2% 49.7% 49.1% 50.5% 54.9%

36

2019 NHS Staff Survey Results > Theme results > Detailed information > Staffengagement – Recommendation of the organisation as a place to work/receive treatment

Q21aCare of patients / service usersis my organisation's top priority

Q21cI would recommend my

organisation as a place to work

Q21dIf a friend or relative needed treatment

I would be happy with the standardof care provided by this organisation

2015 2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

50

55

60

65

70

75

80

85

90

Best 81.9% 83.6% 81.8% 85.7% 84.9%

Your org 67.0% 64.4% 63.1% 75.3% 71.4%

Average 74.2% 71.9% 76.4% 75.4% 81.0%

Worst 59.7% 62.3% 63.1% 53.8% 61.9%

2015 2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

35

40

45

50

55

60

65

70

75

Best 67.2% 70.6% 67.3% 72.2% 73.8%

Your org 49.2% 49.1% 45.6% 54.8% 51.6%

Average 57.2% 54.7% 57.4% 59.4% 66.3%

Worst 47.8% 44.2% 45.2% 36.0% 39.2%

2015 2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

30

40

50

60

70

80

90

Best 82.9% 86.2% 82.7% 82.9% 85.5%

Your org 77.2% 70.9% 66.9% 72.2% 68.2%

Average 73.8% 73.1% 73.0% 74.8% 78.3%

Worst 66.5% 64.7% 66.2% 36.6% 35.6%

37

2019 NHS Staff Survey Results > Theme results > Detailed information > Team working

Q4hThe team I work in has a set of shared objectives

Q4iThe team I work in often meets to discuss the team's effectiveness

2015 2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

65

70

75

80

85

Best 81.2% 80.3% 81.6% 81.7% 82.7%

Your org 73.1% 71.3% 71.9% 77.9% 77.3%

Average 73.9% 74.1% 72.9% 75.5% 74.7%

Worst 69.5% 68.2% 70.1% 66.9% 69.1%

2015 2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

55

60

65

70

75

80

Best 74.5% 77.3% 79.2% 78.2% 79.6%

Your org 65.3% 71.0% 70.1% 75.2% 75.3%

Average 68.7% 70.2% 70.0% 69.8% 70.8%

Worst 58.1% 57.1% 61.3% 61.8% 60.8%

38

Workforce Equality Standards



Workforce Equality Standards

Workforce Race Equality Standard (WRES)

Workforce Disability Equality Standard (WDES)

This section contains data required for the NHS Staff Survey indicators used in the Workforce Race Equality Standard (WRES) and Workforce DisabilityEquality Standard (WDES). Data presented in this section are unweighted.

Full details of how the data are calculated are included in the Technical Document, available to download from our results website.

This contains data for each organisation required for the NHS Staff Survey indicators used in the Workforce Race Equality Standard (WRES).It includes the 2017, 2018 and 2019 trust/CCG and benchmarking group median results for q13a, q13b&c combined, q14, and q15b splitby ethnicity (by white / BME staff).

This contains data for each organisation required for the NHS Staff Survey indicators used in the Workforce Disability Equality Standard(WDES). It includes the 2018 and 2019 trust/CCG and benchmarking group median results for q5f, q11e, q13, and q14 split by disabledstaff compared to non-disabled staff. It also shows results for q28b (for disabled staff only), and the staff engagement score for disabledstaff, compared to non-disabled staff and the overall engagement score for the organisation.

40

http://www.nhsstaffsurveyresults.com/

Workforce Race Equality Standard (WRES)



2019 NHS Staff Survey Results > WRES > Percentage of staff experiencingharassment, bullying or abuse from patients, relatives or the public in last 12 months

2017 2018 2019

Perc

enta

ge o

f st

aff

expe

rienc

ing

hara

ssm

ent,

bully

ing

or a

buse

fro

m p

atie

nts,

rel

ativ

es o

r th

epu

blic

in la

st 1

2 m

onth

s

0

10

20

30

40

50

60

70

80

90

100

White: Your org 25.8% 26.0% 23.1%

BME: Your org 28.6% 37.5% 28.0%

White: Average 23.0% 25.4% 24.2%

BME: Average 25.8% 25.1% 23.5%

White: Responses 1,165 1,125 698BME: Responses 28 24 25

Average calculated as the median for the benchmark group

42

2019 NHS Staff Survey Results > WRES > Percentage of staffexperiencing harassment, bullying or abuse from staff in last 12 months

2017 2018 2019

Perc

enta

ge o

f st

aff

expe

rienc

ing

hara

ssm

ent,

bully

ing

or a

buse

fro

m s

taff

in la

st 1

2 m

onth

s

0

10

20

30

40

50

60

70

80

90

100

White: Your org 20.4% 17.5% 20.8%

BME: Your org 21.4% 16.7% 20.0%

White: Average 18.3% 18.9% 19.2%

BME: Average 22.1% 23.6% 24.1%



43

2019 NHS Staff Survey Results > WRES > Percentage of staff believing thatthe organisation provides equal opportunities for career progression or promotion

2017 2018 2019

Perc

enta

ge o

f st

aff

belie

ving

tha

t th

eor

gani

satio

n pr

ovid

es e

qual

opp

ortu

nitie

s fo

rca

reer

pro

gres

sion

or

prom

otio

n

0

10

20

30

40

50

60

70

80

90

100

White: Your org 87.8% 89.9% 89.6%

BME: Your org 93.3% 85.7% 70.6%

White: Average 89.7% 90.6% 90.7%

BME: Average 75.5% 77.3% 77.8%

White: Responses 737 736 452BME: Responses 15 14 17


44

2019 NHS Staff Survey Results > WRES > Percentage of staff experienceddiscrimination at work from manager / team leader or other colleagues in last 12 months

2017 2018 2019

Perc

enta

ge o

f st

aff

expe

rienc

ed d

iscr

imin

atio

nat

wor

k fr

om m

anag

er /

team

lead

er o

r ot

her

colle

ague

s in

last

12

mon

ths

0

10

20

30

40

50

60

70

80

90

100

White: Your org 8.1% 4.4% 4.9%

BME: Your org 11.1% 8.3% 16.0%

White: Average 5.4% 4.7% 4.2%

BME: Average 12.2% 10.2% 12.2%



45

Workforce Disability Equality Standard(WDES)



2019 NHS Staff Survey Results > WDES > Percentage of staff experiencingharassment, bullying or abuse from patients, relatives or the public in last 12 months

2018 2019

Perc

enta

ge o

f st

aff

expe

rienc

ing

hara

ssm

ent,

bul

lyin

g or

abu

sefr

om p

atie

nts,

rel

ativ

es o

r th

epu

blic

in la

st 1

2 m

onth

s

0

10

20

30

40

50

60

70

80

90

100

Disabled staff: Your org 31.1% 28.7%

Non-disabled staff: Your org 25.3% 21.6%

Disabled staff: Average 31.2% 29.7%

Non-disabled staff: Average 22.6% 22.4%

Disabled staff: Responses 238 164Non-disabled staff: Responses 917 566


47

2019 NHS Staff Survey Results > WDES > Percentage of staffexperiencing harassment, bullying or abuse from manager in last 12 months

2018 2019

Perc

enta

ge o

f st

aff

expe

rienc

ing

hara

ssm

ent,

bul

lyin

g or

abu

sefr

om m

anag

er in

last

12

mon

ths

0

10

20

30

40

50

60

70

80

90

100







48

2019 NHS Staff Survey Results > WDES > Percentage of staff experiencingharassment, bullying or abuse from other colleagues in last 12 months

2018 2019

Perc

enta

ge o

f st

aff

expe

rienc

ing

hara

ssm

ent,

bul

lyin

g or

abu

sefr

om o

ther

col

leag

ues

in la

st 1

2m

onth

s

0

10

20

30

40

50

60

70

80

90

100







49

2019 NHS Staff Survey Results > WDES > Percentage of staff saying that the last timethey experienced harassment, bullying or abuse at work, they or a colleague reported it

2018 2019

Perc

enta

ge o

f st

aff

sayi

ng t

hat

the

last

tim

e th

ey e

xper

ienc

edha

rass

men

t, b

ully

ing

or a

buse

at

wor

k, t

hey

or a

col

leag

ue r

epor

ted

it

0

10

20

30

40

50

60

70

80

90

100







50

2019 NHS Staff Survey Results > WDES > Percentage of staff who believe thattheir organisation provides equal opportunities for career progression or promotion

2018 2019

Perc

enta

ge o

f st

aff

who

bel

ieve

that

the

ir or

gani

satio

n pr

ovid

eseq

ual o

ppor

tuni

ties

for

care

erpr

ogre

ssio

n or

pro

mot

ion

0

10

20

30

40

50

60

70

80

90

100







51

2019 NHS Staff Survey Results > WDES > Percentage of staff who have felt pressure fromtheir manager to come to work, despite not feeling well enough to perform their duties

2018 2019

Perc

enta

ge o

f st

aff

who

hav

e fe

ltpr

essu

re f

rom

the

ir m

anag

er t

oco

me

to w

ork,

des

pite

not

fee

ling

wel

l eno

ugh

to p

erfo

rm t

heir

dutie

s

0

10

20

30

40

50

60

70

80

90

100







52

2019 NHS Staff Survey Results > WDES > Percentage of staffsatisfied with the extent to which their organisation values their work

2018 2019

Perc

enta

ge o

f st

aff

satis

fied

with

the

exte

nt t

o w

hich

the

iror

gani

satio

n va

lues

the

ir w

ork

0

10

20

30

40

50

60

70

80

90

100







53

2019 NHS Staff Survey Results > WDES > Percentage of disabled staff saying theiremployer has made adequate adjustment(s) to enable them to carry out their work

2018 2019

Perc

enta

ge o

f di

sabl

ed s

taff

say

ing

thei

rem

ploy

er h

as m

ade

adeq

uate

adju

stm

ent(

s) t

o en

able

the

m t

o ca

rry

out

thei

r w

ork

0

10

20

30

40

50

60

70

80

90

100



Disabled staff: Responses 148 99Average calculated as the median for the benchmark group

54

2019 NHS Staff Survey Results > WDES > Staff engagement score (0-10)

2018 2019

Staf

f en

gage

men

t sc

ore

(0-1

0)

0

1

2

3

4

5

6

7

8

9

10

Organisation average 7.0 7.0

Disabled staff: Your org 6.6 6.6

Non-disabled staff: Your org 7.2 7.1

Disabled staff: Average 6.8 6.9

Non-disabled staff: Average 7.2 7.4

Organisation Responses 1,179 747Disabled staff: Responses 239 168Non-disabled staff: Responses 919 566


55

Appendices



Appendix A: Response rate



2019 NHS Staff Survey Results > Appendices > Response rate

2015 2016 2017 2018 2019

% o

f st

aff

resp

ondi

ng

25

30

35

40

45

50

55

60

65

70

75

Best 57.8% 68.7% 62.0% 68.3% 70.7%

Your org 28.4% 46.5% 43.6% 42.6% 42.5%

Median 49.8% 51.5% 50.1% 53.2% 57.5%

Worst 28.4% 38.9% 39.8% 40.4% 35.9%

58

Appendix B: Signicance testing- 2018 v 2019 theme results



2019 NHS Staff Survey Results > Appendices > Significance testing – 2018 v 2019 theme results

The table below presents the results of significance testing conducted on this year’s theme scores and those from last year*. It details the organisation’s theme scores forboth years and the number of responses each of these are based on.

The final column contains the outcome of the significance testing: indicates that the 2019 score is significantly higher than last year’s, whereas indicates that the2019 score is significantly lower. If there is no statistically significant difference, you will see ‘Not significant’. When there is no comparable data from the past survey year,you will see ‘N/A’.

Theme 2018 score2018

respondents2019 score

2019respondents

Statisticallysignicant change?

Equality, diversity & inclusion 9.4 1173 9.4 740 Not significant

Health & wellbeing 6.0 1181 6.0 742 Not significant

Immediate managers 7.1 1177 7.1 746 Not significant

Morale 6.1 1158 6.1 737 Not significant

Quality of appraisals 5.1 1030 5.2 620 Not significant

Quality of care 7.4 1035 7.4 646 Not significant

Safe environment - Bullying & harassment 8.4 1166 8.4 740 Not significant

Safe environment - Violence 9.8 1166 9.8 738 Not significant

Safety culture 6.7 1173 6.8 743 Not significant

Staff engagement 7.1 1179 7.0 747 Not significant

Team working 7.2 1167 7.2 743 Not significant

* Statistical significance is tested using a two-tailed t-test with a 95% level of confidence.

60

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