CUSTOMER RELATIONSHIP MANAGEMANT

(BRICK COMPANY)

BRICK COMPANY

Brick Company is established in 2007 which provides both Product and

Service which useful for trading stocks, commodities and Forex not only in India

but also all over the world.

This company manufactures product name as Brick Trading Gadget which

used in trading. It also provides Services to customers such as Brick sim card,

recharge cards and validity cards in brand name called Brick. By this customers

get better service to do trade.

BRICK Trading Gadget

It’s a Hand held Electric Device look like cell phone used for trading Stocks,

Commodities and Forex not only in Indian

Markets but all over the world. It Inbuilt

With software, which is very user friendly

for trading. This Software provides

customers to view stock

Charts, live share prices, commodity prices,

Forex and Business news. By this product Customers can place orders at

anytime, anywhere and anyplace.

Price Of Brick Trading Gadget=Rs 7890/-

Product Features

1. If customers insert a Brick sim card then the device enable with internet

facility used for trading.

2. This product contains a alarm facility it gives customers, option to put

there Target prices by alarm signals.

Example:- If a customer put a Reliance Industries limited targeted price

at 2179.If the share price reaches the targeted price then the device

gives alarm signal.

3. It enable with user friendly software which

provides Historic data about the stocks,

live share prices, commodity prices,Forex

and Live Business news to customers.

4. This device contains 2GB memory space.

There is also extendable memory space

available.

5. This device also provides Portfolio management facility which is used by

customers to create their own portfolio.

Brick Sim Card:-

First, customers have to open Bank account, Demat account and Trading

account, after that they get sim card with one

year validity. By this sim card customers can

access the device with internet facility such as

Live share prices, commodity prices, forex and

business news. They can place orders through

this facility. This sim card is like a prepaid card

customers can recharge the card by using

recharge cards and they can buy shares

depending on their recharged money. After one year if sim card validity

completes, then customers can buy validity cards depending on their

requirement.

Price Of Brick Sim Card=Rs 2,500/-

Brick Recharge Cards:-

Recharge cards are available which starts

from Rs100/-, Rs500/-, Rs1,000/-,Rs 5,000/- and

Rs10,000/-.This cards provide customers to

purchase shares, commodities and Forex

depending on their recharged money. If they get

profit in their investments then these profits will

automatically adds into customers’ bank account. Recharge cards are available

at shops, supermarkets and malls which are nearer to customers.

Brick Validity Cards:-

There are even validity cards available to this device. There are different types

of validity cards are available depending on the customer requirements such as

1month, 3months, 6months, 1year, 2years and so on.

Target Customers

For this product and service the target customers are Business People,MBA

students, employees and people who willing to do investment.

Acquiring Customers:-

To acquire targeted customers the following steps are required.

1. Placing ads in CNBC TV18, NDTV Profit, ET NOW and all other Business

Channels.

2. By placing ads in all Business papers such as Economic Times, Business

line, Business Standard, Financial chronicles and Mint.

3. Putting Advertisement boards near to Corporate Offices, MBA colleges

and banks.

4. Conducting seminars regarding investments and giving introduction about

product and how to use the product and service.

5. Campaigning about product and service at the place where the business

events and exhibitions are conducted.

Customer Retention:-

Retaining Customers by adding more features to product, by placing new

offers on recharge cards, Introducing new recharge and validity cards.

Introducing new recharge card such as by recharging these cards customers

get tips on their investments based on that they can make profitable

investments.

There are different types of customers such as

1. Long term traders

2. Medium term Traders

3. Short term traders

There are different types of recharge cards which targets to these

customers.

Long term traders who invest for a period of at least 5 years. So recharge

cards are targeted to this type of customers for their long term investment. By

recharging these cards they will get tips from analysts about long term

investments. This recharge cards are also called Brick FA cards such as Brick

Fundamental analysis cards.

Brick also targeting medium term investors. So there are recharge cards

available for this type of traders which they get tips regarding medium term

investments. These cards are also called Brick MT cards

Short term traders are the people who like to trade for one day, 2days and

less than 12 months. These traders who trade Intraday, Derivatives and Futures.

Recharge Cards are available depending on their requirements. There are

different types of cards such as Brick intraday cards, Brick Derivative cards and

Brick Futures Cards. Depending on the customer requirement they will buy the

cards.

Customer Support:-

We also providing 24*7 customer

support. If the customers have any

doubt regarding product or service they

can call to our toll free number

1-800-777-999 at anytime.

Company Website:-

There is also Company website is available to the customers. By this website

customers can place orders for product, sim card, validity cards and recharge

cards. The company Website also provides demo about the product, by this they

know how to use the product. There is also online help line is available which

clears customer queries. The website also provides about new offers and add-on

features to the product and new services to the customers.

Our website is http://www.Brickurworld.com