BRIAN PORTER503 Clyde Avenue Apartment 15 Calumet City, Illinois60409Phone: (312) 545-2168 Email: gmaporter27@gmail.com

PROFESSIONAL HIGHLIGHTS

● Management & Operations ● Transportation Management ● Systems Integration● Processes & Procedures ● Hotel Management ● Sales & Marketing

EDUCATION

Bachelors of Arts in Corporate and Professional CommunicationAurora University – Aurora, Illinois

Associates in Automotive Technology Lincoln College of Technology – Melrose Park, Illinois

PROFESSIONAL EXPERIENCEPep Boys 09/15 – Present

Assistant Service ManagerCommercial Sales Manager ● Achieved business performance through sales, productivity and profit goals ● Assisted in the hiring, firing, training and coaching so the department was a high performing selling team● Oversee the operation of a service department and staff of 10 – 20 associates● Developed and cultivated existing and potential commercial customers● Operated under safe conditions in compliance with federal and state laws● Managed the commercial sales business to included meeting and exceeding sales on a daily basis● Created new strategies and techniques for success in sales, moral and development in various departments

Chicago O’Hare Marriott 09/14 – 09/15Chicago, Illinois

Guest Service RepresentativeShuttle Driver● Manage customer service related requests and actively listen/resolve to guest issues or complaints● Lead initiatives, providing the next scheduled work crew with scheduled activities for their shift ● Implement workflow processes to schedule shuttle services, ensuring guests arrive to their flights on-time● Complete daily travel logs, inspections, damage checks and incident reports for risk management purposes● Follow Marriott safety regulations and procedures, providing transportation services to 100-1,000 guests● Provide check-in/check-out services to guests, while addressing various service requests

PACE Driver/Professional Motor Vehicle Operator 09/13 – 09/14SCR Transportation Chicago, Illinois● Provided door-to-door transportation services for passengers using the SCR issued vehicle● Planned routes to various destinations, providing alternatives for unexpected detours or emergencies● Followed proper procedures, while transporting passengers with wheelchairs and securing them● Collected and accurately recorded cash receipts and passenger fares for accounting purposes ● Completed Pre-trip and Post-trip inspections, including records mileage, fuel levels and vehicle defects

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AutoZone 11/10 – 07/13Chicago, Illinois

Served in Various Positions Within the Company:Commercial Sales ManagerCommercial Sales AssistantCommercial DriverSales Associate● Managed 6-10 store team members/leaders and maximized sales strategies for the assigned territory● Controlled sales related expenses within the guidelines of the North America Sales Manager● Delivered automotive products to various businesses within the Chicagoland area in a timely manner● Worked with various departments/cost centers, maximizing the performance of AutoZone’s Distribution

Westin Hotel 08/07 – 01/09Chicago, Illinois

Served in Various Positions Within the Company:Service Express Overnight LeadHousekeeping / RunnerBanquet AttendantFront Desk AgentService Express Agent

● Answered and directed incoming calls from inside/outside hotel● Placed room service orders, while identifying the guests’ needs and handing their requests● Dispatched Service Express delivery attendants and other hotel staff via two-way radio/telephone● Served as a member of the Emergency Response team● Worked with minimal supervision on a daily basis

United Airlines 01/05 – 08/07Chicago, Illinois

Served in Various Positions Within the Company:International RATE Desk Agent/International Sales AgentTicket Counter AttendantInternational AgentNorth America Agent●Conducted customer transactions in a friendly, courteous and expedient manner●Accurately performed all operational processes and procedures ●Implemented sales programs/policies to promote the sales of products and services●Resolved customer issues and proposed the best solutions for satisfaction for our customers●Worked with minimal supervision on a daily basis

SKILLS● Commercial Driver's License ●Microsoft Office Suite (Word, Excel & PowerPoint)● Resolution Orientation ●Time Management

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