DfT – The digital challenge

Brian Etheridge CBEManaging Director, Motoring Services

Digital Leader

DVLA

VCA

DSA

DVLA

Maintains driver and vehicle records.

Collects car tax and enforcement

Assesses fitness to drive

Supports the police, the courts and other agencies

Expenditure £600m and income £470m.

DVSA (VOSA)

Licensing, testing and enforcement for commercial vehicles and operators. Administers the MOT scheme.

150+ testing stations and enforcement sites.

Expenditure £170m and income £185m.

DSA

1.6m theory tests + 1.75m practical driving tests.

Regulates 47,000 professional driving instructors and 3,000 instructors for motorcyclists.

386 practical driving test centres and 148 theory test centres nationwide.

Expenditure £184m and income £190m.

.

DVSA (VCA)

UK vehicle type approval authority. Certification of vehicle systems and components.

Offices in Asia, Europe, USA, and South America. Site at Nuneaton.

Expenditure £15m and income £15.2m.

DfT Motoring Agencies

VOSA

44 milliondriver records

36 millionvehicle records

1.2 billionscanned and

microfilm images

c100 millionvehicle transactions(54% electronically)

c16 milliondriver transactions (31% electronically)

c22 millionCustomer enquiries

answered

c0.5 millione-mails answered

c £6 billion grosstax collected

(99.3% compliance)

c£70 milliongross revenue from

sale of marks

Driver and Vehicle Licensing Agency

Vehicle Services• 93% Automated First Registration and Licensing • 58% Electronic Vehicle Licensing

peaks at c0.25m transactions a day

• 33% PO Assisted Digital • 97% Personalised Registration Marks

Driver Services• 32% First Driving Licence • 47% Duplicate Licence• 29% Replacement Licence • 83% Exchange Paper Licence for Photo Card • 21% Renewal over 70 • 17% Ten Year Renewal of Driving Licence

- PO Assisted Digital = 28%

DVLA ‘s digital footprint

The challenge of bandwidth

• Motoring Services strategy •Review of DVLA •Rationalising the number of agencies

• In flight in DVLA•Three digital exemplars•Closing 39 regional offices•Major IT transformation•Removal of the paper counterpart•Removal of the insurance check•HGV user levy

• In discussion•Removal of the tax disc•Direct debit

• DfT digital strategy

• Improve digital transactions

• Increase number of digital transactions

• Explore the art of the possible?

• Thinking in a different way

• Digital change requires other changes – that change is broad and deep

• Culturally, we find this difficult

• Business continuity is a critical factor

• There is a skills and experience deficit

• Legacy ICT is the elephant in the room

• The customer reaction has been mixed

• The genie is out of the bottle

The challenge of approach