Department of Human Services

Quality, everyone’s business, all of the timeQuality, everyone’s business, all of the time

Brendon ButlerStandards and Outcomes Measurement UnitQuality and Sector Development Disability Services DivisionDepartment of Human Services

Quality Framework for Disability Services Quality Framework for Disability Services in Victoria (2007)in Victoria (2007)

The Quality Framework incorporates:

• The vision and goals of the State Disability Plan

• The principles of the Disability Act 2006

‘Understanding individual outcomes

assists us to focus on the whole person.’

Disability Act 2006Disability Act 2006

Sections 97 – 100:• Standards• Service compliance• Performance measures• Monitoring compliance• Directions

Performance MeasuresPerformance Measures

1. Each disability service provider has established organisational systems, processes and practices that promote service provision consistent with the Standards for Disability Services in Victoria.

2. Each disability service provider supports each individual to achieve their personal outcomes consistent with the Standards for Disability Services in Victoria.

‘Change occurs when people are prepared to work together to tackle issues that are too big to tackle alone.’

Measurement to Improvement – Measurement to Improvement – What? Who? Why?What? Who? Why?

Collect information by measuring

individual outcomes against

areas of life that are important

to people

Collect information by assessing

systems and processes against areas

of practice that are important

to organisations

Use this information to identify

ways to improve and develop a

quality plan to co-ordinate

improvement strategies

Implement improvement strategies

and change practice

Verify quality by monitoring for

compliance with Standards

The Independent Monitoring The Independent Monitoring MechanismMechanism

DefinitionsDefinitions

• Accreditation• Certification Body• Certification• Audit• Certification audit• Surveillance/Surveillance audit• Conformity

What is the audit process?What is the audit process?

• Select a certification body• Desk top audits• Inform service

users/stakeholders• Audit ‘opening’ meeting• Audit• Audit ‘close out’ meeting• Audit report• Audit duration

Demonstration project:Demonstration project:Why, where, who?Why, where, who?

The demonstration project will test the associated tools, processes and systems of the independent monitoring mechanism.

Project will inform state-wide implementation of the mechanism

‘Individual outcomes are important because

they put listening to the person and learning

from the person at the centre of organisational

life.’

Resource supportResource support

• Resource support– Learning and development

strategy– Regional Quality Advisors– Continuous Quality

Improvement Initiatives– National Disability Services

Quality Networks

Independent monitoring guide

In SummaryIn Summary

• Applies to DHS and Community Service Organisations

• To be implemented from this year

• Independent monitoring is part of the Quality Framework

• Compliance and continuous improvement

• Independent of DHS