Digital Cameras, Digital Video and Scanners Vince DiNoto [email protected].
Breakout B: Successful Qualified Entity Partnerships · September 22, 2016 Denise DiNoto. Dir....
Transcript of Breakout B: Successful Qualified Entity Partnerships · September 22, 2016 Denise DiNoto. Dir....
![Page 1: Breakout B: Successful Qualified Entity Partnerships · September 22, 2016 Denise DiNoto. Dir. Community Services, GRRHIO. José (Joey) Rosario. Sr. Director IT & Analytics, FLPPS.](https://reader036.fdocuments.in/reader036/viewer/2022081405/5f0c64957e708231d4352d91/html5/thumbnails/1.jpg)
Breakout B: Successful Qualified Entity (QE) Partnerships
![Page 2: Breakout B: Successful Qualified Entity Partnerships · September 22, 2016 Denise DiNoto. Dir. Community Services, GRRHIO. José (Joey) Rosario. Sr. Director IT & Analytics, FLPPS.](https://reader036.fdocuments.in/reader036/viewer/2022081405/5f0c64957e708231d4352d91/html5/thumbnails/2.jpg)
FLPPS & RHIO PARTNERSHIPDSRIP LEARNING SYMPOSIUM
September 22, 2016
Denise DiNotoDir. Community Services, GRRHIO
José (Joey) RosarioSr. Director IT & Analytics, FLPPS
2
September 21, 2016
![Page 3: Breakout B: Successful Qualified Entity Partnerships · September 22, 2016 Denise DiNoto. Dir. Community Services, GRRHIO. José (Joey) Rosario. Sr. Director IT & Analytics, FLPPS.](https://reader036.fdocuments.in/reader036/viewer/2022081405/5f0c64957e708231d4352d91/html5/thumbnails/3.jpg)
FLPPS FINGER LAKES PERFORMING PROVIDER SYSTEM
Agenda• Pathway to a Strategic Partnership• Partnership Roadmap• Our Journey thus Far• Accomplishments &
Challenges
![Page 4: Breakout B: Successful Qualified Entity Partnerships · September 22, 2016 Denise DiNoto. Dir. Community Services, GRRHIO. José (Joey) Rosario. Sr. Director IT & Analytics, FLPPS.](https://reader036.fdocuments.in/reader036/viewer/2022081405/5f0c64957e708231d4352d91/html5/thumbnails/4.jpg)
FLPPS FINGER LAKES PERFORMING PROVIDER SYSTEM
Pathway to a Strategic Partnership• An HIE ...To Build or Not to Build?• Requirements of DSRIP’s Project 2.a.i demand that
FLPPS create an Integrated Delivery System (IDS) that clinically integrates a network of:– 19 Hospitals– ~7000 Providers – 300,000+ Medicaid Members– Across 13 Counties– Over 8,000 sq. miles– 168 Contracted Entities
![Page 5: Breakout B: Successful Qualified Entity Partnerships · September 22, 2016 Denise DiNoto. Dir. Community Services, GRRHIO. José (Joey) Rosario. Sr. Director IT & Analytics, FLPPS.](https://reader036.fdocuments.in/reader036/viewer/2022081405/5f0c64957e708231d4352d91/html5/thumbnails/5.jpg)
FLPPS FINGER LAKES PERFORMING PROVIDER SYSTEM
FLPPS Integrated Delivery System
5
New YorkState
FLPPS Clinical
Partners
Claims Data Non-Clinical Interventions
Patient Engagement
Care Coordination
and Management
Alerts and Notifications
Informed Actions
RegistriesRisk AnalyticsPopulation Analytics
Increased Knowledge
Clinical Data Care Management
(HIE)
Health Homes
FLPPSData
WarehouseCBOs, Public Health, etc.
![Page 6: Breakout B: Successful Qualified Entity Partnerships · September 22, 2016 Denise DiNoto. Dir. Community Services, GRRHIO. José (Joey) Rosario. Sr. Director IT & Analytics, FLPPS.](https://reader036.fdocuments.in/reader036/viewer/2022081405/5f0c64957e708231d4352d91/html5/thumbnails/6.jpg)
FLPPS FINGER LAKES PERFORMING PROVIDER SYSTEM
Pathway to Strategic PartnershipOver the last 10 years, Rochester RHIO has grown to be the region’s community HIE.
Impact to RHIO Connectivity
Health Systems
Clinical Partners
Admin/Service Coordination
CBO Partners
RHIO Begins Working w/ FLPPS
6 52 12 18
FLPPS/RHIOPartnership Announced
6 61 20 22
FLPPS Network Contracting 6 79 29 34
RHIO Connectivity by Service Setting
89% Growth
140% Growth
52% Growth
![Page 7: Breakout B: Successful Qualified Entity Partnerships · September 22, 2016 Denise DiNoto. Dir. Community Services, GRRHIO. José (Joey) Rosario. Sr. Director IT & Analytics, FLPPS.](https://reader036.fdocuments.in/reader036/viewer/2022081405/5f0c64957e708231d4352d91/html5/thumbnails/7.jpg)
FLPPS FINGER LAKES PERFORMING PROVIDER SYSTEM
IDS Connectivity Readiness
FLPPS IDS Connectivity168 Contracted
Partners
DIRECT Messaging
Alerts
Query Portal
MyResults Delivery
Bi-Directional Communication
7
22
48
33
3
26
Subscribing FLPPS Partners
![Page 8: Breakout B: Successful Qualified Entity Partnerships · September 22, 2016 Denise DiNoto. Dir. Community Services, GRRHIO. José (Joey) Rosario. Sr. Director IT & Analytics, FLPPS.](https://reader036.fdocuments.in/reader036/viewer/2022081405/5f0c64957e708231d4352d91/html5/thumbnails/8.jpg)
FLPPS FINGER LAKES PERFORMING PROVIDER SYSTEM
Partnership Roadmap
FOUNDATIONCore Services AdoptionBi-Directional Exchange
CUSTUMIZATIONCustom AlertsExtended Dataset ExchangeCare Coordination ExchangeeMPI
NEW DEVELOPMENTMulti-Tier CBO Integration
Referral Management
![Page 9: Breakout B: Successful Qualified Entity Partnerships · September 22, 2016 Denise DiNoto. Dir. Community Services, GRRHIO. José (Joey) Rosario. Sr. Director IT & Analytics, FLPPS.](https://reader036.fdocuments.in/reader036/viewer/2022081405/5f0c64957e708231d4352d91/html5/thumbnails/9.jpg)
FLPPS FINGER LAKES PERFORMING PROVIDER SYSTEM
Our Journey Thus Far …
• Requirements Discovery
• Project Design• RHIO Selected as HIE
RHIO as Vendor to FLPPS
• Weekly project meetings• IDS integration plan dev.• Core Services adoption• Bi-Directional Clinical
Exchange
FLPPS & RHIO Partner • Monthly Executive
Leadership Meetings• RHIO Mgmt. Committee• FLPPS IT Steering
Committee
Strategic Partnership
![Page 10: Breakout B: Successful Qualified Entity Partnerships · September 22, 2016 Denise DiNoto. Dir. Community Services, GRRHIO. José (Joey) Rosario. Sr. Director IT & Analytics, FLPPS.](https://reader036.fdocuments.in/reader036/viewer/2022081405/5f0c64957e708231d4352d91/html5/thumbnails/10.jpg)
FLPPS FINGER LAKES PERFORMING PROVIDER SYSTEM
Working Through It … Together
• Majority of RHIO participants are only consumers of data
• Patient Consent for Data Sharing
• Integration of CBO & Social Determinants
• Consent Model
• Customized Alerts
• Project Dashboard
10
Challenges Accomplishments
![Page 11: Breakout B: Successful Qualified Entity Partnerships · September 22, 2016 Denise DiNoto. Dir. Community Services, GRRHIO. José (Joey) Rosario. Sr. Director IT & Analytics, FLPPS.](https://reader036.fdocuments.in/reader036/viewer/2022081405/5f0c64957e708231d4352d91/html5/thumbnails/11.jpg)
Steve Maggio, Bronx Health Access and Keela Rose Shatzkin, Bronx RHIO
![Page 12: Breakout B: Successful Qualified Entity Partnerships · September 22, 2016 Denise DiNoto. Dir. Community Services, GRRHIO. José (Joey) Rosario. Sr. Director IT & Analytics, FLPPS.](https://reader036.fdocuments.in/reader036/viewer/2022081405/5f0c64957e708231d4352d91/html5/thumbnails/12.jpg)
Agenda
• Lifecycle of Partnership
• Overview of RHIO’s Core Technology
• Overview of Care Coordination
Clearinghouse Initiative
• Lessons Learned and Challenges
© Bronx Health Access 12
![Page 13: Breakout B: Successful Qualified Entity Partnerships · September 22, 2016 Denise DiNoto. Dir. Community Services, GRRHIO. José (Joey) Rosario. Sr. Director IT & Analytics, FLPPS.](https://reader036.fdocuments.in/reader036/viewer/2022081405/5f0c64957e708231d4352d91/html5/thumbnails/13.jpg)
Lifecycle of Partnership
• Initial question for PPS: Invest in BxRHIO or procure technology?
© Bronx Health Access 13
• Vendor’s sales pitches vs. RHIO experience– Implementation vs. Ongoing operations– Cost and operational challenges (staffing, policies)
• Data aggregation vs. Added functionality
– Relationships within the PPS
– RFI and demo day for interface engines and analytics platforms
– State’s guidance on RHIOs
![Page 14: Breakout B: Successful Qualified Entity Partnerships · September 22, 2016 Denise DiNoto. Dir. Community Services, GRRHIO. José (Joey) Rosario. Sr. Director IT & Analytics, FLPPS.](https://reader036.fdocuments.in/reader036/viewer/2022081405/5f0c64957e708231d4352d91/html5/thumbnails/14.jpg)
Lifecycle of Partnership
• Decision: Invest in BxRHIO
© Bronx Health Access 14
– Negotiated contract provisions:• Funding tied to onboarding of partners• Milestone based budget for Analytics
– BxRHIO shifts into role of vendor:• Included in all PPS IT Committee and Clinical
Committee meetings• Monthly/Quarterly reports
![Page 15: Breakout B: Successful Qualified Entity Partnerships · September 22, 2016 Denise DiNoto. Dir. Community Services, GRRHIO. José (Joey) Rosario. Sr. Director IT & Analytics, FLPPS.](https://reader036.fdocuments.in/reader036/viewer/2022081405/5f0c64957e708231d4352d91/html5/thumbnails/15.jpg)
BRONX RHIO TECHNOLOGY OVERVIEW
© Bronx Health Access 15
![Page 16: Breakout B: Successful Qualified Entity Partnerships · September 22, 2016 Denise DiNoto. Dir. Community Services, GRRHIO. José (Joey) Rosario. Sr. Director IT & Analytics, FLPPS.](https://reader036.fdocuments.in/reader036/viewer/2022081405/5f0c64957e708231d4352d91/html5/thumbnails/16.jpg)
Bronx RHIO History
© Bronx Health Access 16
HEAL 1 grant
creates RHIOs
Data Accumulation
Starts
Passed QE Certification
2005 2010 2012 2014 2016
CMMI Innovation Awardee –
Start AnalyticsLaunch BRIC
Medicaid Claims Pilot
Awardee
2015
Statewide Patient Record Lookup
go-live
Exploring Census Bureau Projects
Signed Contracts with PPSs
Health Information ExchangeAnalyticsKey:
![Page 17: Breakout B: Successful Qualified Entity Partnerships · September 22, 2016 Denise DiNoto. Dir. Community Services, GRRHIO. José (Joey) Rosario. Sr. Director IT & Analytics, FLPPS.](https://reader036.fdocuments.in/reader036/viewer/2022081405/5f0c64957e708231d4352d91/html5/thumbnails/17.jpg)
Overview of BxRHIO Technology: Where we are today
• Traditional HIE:– Provider Portal– Alerts/Subscriptions– Partner data integrations– Statewide Patient Record Look-up (sPRL)
© Bronx Health Access 17
• Analytics– Dashboards– Actively Engaged Counting– Reporting from BxRHIO data (patient utilization)– Routing eligible patients to programs
![Page 18: Breakout B: Successful Qualified Entity Partnerships · September 22, 2016 Denise DiNoto. Dir. Community Services, GRRHIO. José (Joey) Rosario. Sr. Director IT & Analytics, FLPPS.](https://reader036.fdocuments.in/reader036/viewer/2022081405/5f0c64957e708231d4352d91/html5/thumbnails/18.jpg)
Overview of BxRHIO Technology:Future PPS Support
• Additional dashboards– Intersection of Clinical and Claims for Reporting
• Expanded access to Care Plans – Health Homes in the PPS – Additional Partners in the PPS
• Expanded Clinical Dataset– PHQ-2/9, Spirometry, Peak Flow, Self Management Goals
• Integration of non-clinical data– Social determinants, 270/271, MCO Members’ Gaps in Care,
Recertification Dates etc.
© Bronx Health Access 18
Question: How can we leverage these tools to drive clinical outcomes?
![Page 19: Breakout B: Successful Qualified Entity Partnerships · September 22, 2016 Denise DiNoto. Dir. Community Services, GRRHIO. José (Joey) Rosario. Sr. Director IT & Analytics, FLPPS.](https://reader036.fdocuments.in/reader036/viewer/2022081405/5f0c64957e708231d4352d91/html5/thumbnails/19.jpg)
CARE COORDINATION CLEARINGHOUSE:PHASE 1Operationalize Available Technology&Inject Information into Clinician’s Workflow
© Bronx Health Access 19
![Page 20: Breakout B: Successful Qualified Entity Partnerships · September 22, 2016 Denise DiNoto. Dir. Community Services, GRRHIO. José (Joey) Rosario. Sr. Director IT & Analytics, FLPPS.](https://reader036.fdocuments.in/reader036/viewer/2022081405/5f0c64957e708231d4352d91/html5/thumbnails/20.jpg)
What is the Care Coordination Clearinghouse?
• Use all existing data and add technology to support:– Linking Patients to Care Coordinators– Alerting PCP’s of Specific Events – Injecting the MCO Gaps in Care (i.e. HEDIS
Measures) into the PCP and Care Coordinators Workflow
– Accountability Reporting– Submitting Historical Clinical Utilization Data to
MCOs (pseudo claims)
© Bronx Health Access 20
![Page 21: Breakout B: Successful Qualified Entity Partnerships · September 22, 2016 Denise DiNoto. Dir. Community Services, GRRHIO. José (Joey) Rosario. Sr. Director IT & Analytics, FLPPS.](https://reader036.fdocuments.in/reader036/viewer/2022081405/5f0c64957e708231d4352d91/html5/thumbnails/21.jpg)
Care Coordination ClearinghouseStep 1
© Bronx Health Access 21
Health Home/CMAMCO PCPBHA PPSBronx RHIO
Risk Stratification & Program Eligibility
Connect Patient to
Care Coordination
Patient Presents
![Page 22: Breakout B: Successful Qualified Entity Partnerships · September 22, 2016 Denise DiNoto. Dir. Community Services, GRRHIO. José (Joey) Rosario. Sr. Director IT & Analytics, FLPPS.](https://reader036.fdocuments.in/reader036/viewer/2022081405/5f0c64957e708231d4352d91/html5/thumbnails/22.jpg)
Risk Stratification & Program Eligibility
Connect Patient to
Care Coordination
Patient Presents
Care Coordination ClearinghouseStep 1
© Bronx Health Access 22
MCO PCPBHA PPSBronx RHIO
Data elements:• HHTS Eligibility & Enrollment Data• Clinical Diagnosis and Conditions
Integration with Care Management Platforms
Analysis:• Does clinical data indicate eligibility for HH
or HH@R?• Does HHTS data indicate the patient is
engaged?• If NOT, automate bottom-up referral to
Care Coordination
Health Home/CMA
HHTS = Health Home Tracking SystemHH = Health HomeHH@R = Health Home at Risk
![Page 23: Breakout B: Successful Qualified Entity Partnerships · September 22, 2016 Denise DiNoto. Dir. Community Services, GRRHIO. José (Joey) Rosario. Sr. Director IT & Analytics, FLPPS.](https://reader036.fdocuments.in/reader036/viewer/2022081405/5f0c64957e708231d4352d91/html5/thumbnails/23.jpg)
© Bronx Health Access 23
MCO PCPBHA PPSBronx RHIO
Care Coordination ClearinghouseStep 2
Health Home/CMA
Risk Stratification & Program Eligibility
Connect Patient to
Care Coordination
Alert to MCO PCP
Alert to HH
Disseminate to CMAs & CMs
Patient Presents
![Page 24: Breakout B: Successful Qualified Entity Partnerships · September 22, 2016 Denise DiNoto. Dir. Community Services, GRRHIO. José (Joey) Rosario. Sr. Director IT & Analytics, FLPPS.](https://reader036.fdocuments.in/reader036/viewer/2022081405/5f0c64957e708231d4352d91/html5/thumbnails/24.jpg)
Risk Stratification & Program Eligibility
Connect Patient to
Care Coordination
Alert to MCO PCP
Alert to HH
Disseminate to CMAs & CMs
Patient Presents
© Bronx Health Access 24
MCO PCPBHA PPSBronx RHIO
Care Coordination ClearinghouseStep 2
Data Elements:• HHTS Enrollment• 270/271 Medicaid PCP• ADT Admission/Discharge
Analysis:• Do we know MCO PCP?• Do we know assigned HH?
Analysis:• Is MCO PCP known to PPS?• Is Health Home known to PPS?
Health Home/CMA
![Page 25: Breakout B: Successful Qualified Entity Partnerships · September 22, 2016 Denise DiNoto. Dir. Community Services, GRRHIO. José (Joey) Rosario. Sr. Director IT & Analytics, FLPPS.](https://reader036.fdocuments.in/reader036/viewer/2022081405/5f0c64957e708231d4352d91/html5/thumbnails/25.jpg)
© Bronx Health Access 25
MCO PCPBHA PPSBronx RHIO
Generate Patient Snapshot
Deliver to PCP System
Deliver to HH System
Deliver Patient Care
Care Coordination ClearinghouseStep 3
Health Home/CMA
Risk Stratification & Program Eligibility
Connect Patient to
Care Coordination
Alert to MCO PCP
Alert to HH
Disseminate to CMAs & CMs
Patient Presents
![Page 26: Breakout B: Successful Qualified Entity Partnerships · September 22, 2016 Denise DiNoto. Dir. Community Services, GRRHIO. José (Joey) Rosario. Sr. Director IT & Analytics, FLPPS.](https://reader036.fdocuments.in/reader036/viewer/2022081405/5f0c64957e708231d4352d91/html5/thumbnails/26.jpg)
© Bronx Health Access 26
MCO PCPBHA PPSBronx RHIO
Generate Patient Snapshot
Deliver to PCP System
Deliver to HH System
Deliver Patient Care
Care Coordination ClearinghouseStep 3
Health Home/CMA
Risk Stratification & Program Eligibility
Connect Patient to
Care Coordination
Alert to MCO PCP
Alert to HH
Disseminate to CMAs & CMs
Patient PresentsPatient Snapshot:• MCO PCP• HHTS Eligibility & Enrollment data• Gaps in Care Data• Last 5 PCP visits• Last 5 BH visits• PCP Alignment flag (to address
auto-assignment issues)Analysis:• MCO Gaps in Care vs RHIO Clinical
Gaps in Care to compile accurate list
![Page 27: Breakout B: Successful Qualified Entity Partnerships · September 22, 2016 Denise DiNoto. Dir. Community Services, GRRHIO. José (Joey) Rosario. Sr. Director IT & Analytics, FLPPS.](https://reader036.fdocuments.in/reader036/viewer/2022081405/5f0c64957e708231d4352d91/html5/thumbnails/27.jpg)
© Bronx Health Access 27
Risk Stratification & Program Eligibility
Connect Patient to
Care Coordination
MCO PCPBHA PPSBronx RHIO
Alert to MCO PCP
Alert to HH
Disseminate to CMAs & CMs
Generate Patient Snapshot
Deliver to PCP System
Deliver to HH System
Deliver Patient CarePerformance
Review and Oversight
Pseudo Claims
Patient Presents
Care Coordination ClearinghouseStep 4
Accountability Reporting
Health Home/CMA
![Page 28: Breakout B: Successful Qualified Entity Partnerships · September 22, 2016 Denise DiNoto. Dir. Community Services, GRRHIO. José (Joey) Rosario. Sr. Director IT & Analytics, FLPPS.](https://reader036.fdocuments.in/reader036/viewer/2022081405/5f0c64957e708231d4352d91/html5/thumbnails/28.jpg)
MCO PCP
Deliver to PCP System
Deliver Patient Care
© Bronx Health Access 28
Risk Stratification & Program Eligibility
Connect Patient to
Care Coordination
BHA PPSBronx RHIO
Alert to MCO PCP
Alert to HH
Disseminate to CMAs & CMs
Generate Patient Snapshot Deliver to
HH System
Performance Review and Oversight
Pseudo Claims
Patient Presents
Care Coordination ClearinghouseStep 4
Accountability Reporting
Pseudo Claims:• Notification to MCO based on
Clinical evidence of care delivery
Accountability Reporting:• Information to PPS for partnership analysis• Potentially tied to PPS funds flow
Health Home/CMA
![Page 29: Breakout B: Successful Qualified Entity Partnerships · September 22, 2016 Denise DiNoto. Dir. Community Services, GRRHIO. José (Joey) Rosario. Sr. Director IT & Analytics, FLPPS.](https://reader036.fdocuments.in/reader036/viewer/2022081405/5f0c64957e708231d4352d91/html5/thumbnails/29.jpg)
© Bronx Health Access 29
Risk Stratification & Program Eligibility
Connect Patient to
Care Coordination
BHA PPSBronx RHIO
Alert to MCO PCP
Alert to HH
Disseminate to CMAs & CMs
Generate Patient Snapshot Deliver to
HH System
Patient Presents
On what Basis/
Consent?
MCO Gaps in Care?
Care Coordination ClearinghouseChallenges
Health Home/CMA
Performance Review and Oversight
Pseudo Claims
Accountability Reporting
MCO PCP
Deliver to PCP System
Deliver Patient Care
![Page 30: Breakout B: Successful Qualified Entity Partnerships · September 22, 2016 Denise DiNoto. Dir. Community Services, GRRHIO. José (Joey) Rosario. Sr. Director IT & Analytics, FLPPS.](https://reader036.fdocuments.in/reader036/viewer/2022081405/5f0c64957e708231d4352d91/html5/thumbnails/30.jpg)
Solution Architecture
© Bronx Health Access 30
Existing ContractsData Exchange enabled by DAA
State MDW• No MCO Gaps in Care
Health Home
PCP Organization
PPS
MCO
Bronx RHIO
HospitalDAA
Data Exchange Only
Data Access Agreement
![Page 31: Breakout B: Successful Qualified Entity Partnerships · September 22, 2016 Denise DiNoto. Dir. Community Services, GRRHIO. José (Joey) Rosario. Sr. Director IT & Analytics, FLPPS.](https://reader036.fdocuments.in/reader036/viewer/2022081405/5f0c64957e708231d4352d91/html5/thumbnails/31.jpg)
Challenges to Success
• State support for MCOs to release data to RHIOs and PPSs– Priority Data: MCO Gaps in Care – MCOs in holding pattern until State guidance is
issued
© Bronx Health Access 31
• State support for MCO participation in Data Access Agreements– BxRHIO cannot alert on Health Home Patients who
are assigned (not yet enrolled) – RHIO cannot alert MCO PCP without consent
![Page 32: Breakout B: Successful Qualified Entity Partnerships · September 22, 2016 Denise DiNoto. Dir. Community Services, GRRHIO. José (Joey) Rosario. Sr. Director IT & Analytics, FLPPS.](https://reader036.fdocuments.in/reader036/viewer/2022081405/5f0c64957e708231d4352d91/html5/thumbnails/32.jpg)
Lessons Learned
• Importance of integrating non-traditional datasets– Member Gaps in Care– 270/271 Medicaid Eligibility data– HHTS data– Social determinants data
© Bronx Health Access 32
• Involve consent and privacy Subject Matter Experts (SMEs) from the start– Allocate legal expenses in your IT budgets
• Start negotiations with Plans immediately
• Narrow meeting scope for successful outcomes
![Page 33: Breakout B: Successful Qualified Entity Partnerships · September 22, 2016 Denise DiNoto. Dir. Community Services, GRRHIO. José (Joey) Rosario. Sr. Director IT & Analytics, FLPPS.](https://reader036.fdocuments.in/reader036/viewer/2022081405/5f0c64957e708231d4352d91/html5/thumbnails/33.jpg)
THANK YOU!
© Bronx Health Access 33
Steve Maggio: [email protected]
Keela Rose Shatzkin: [email protected]
![Page 34: Breakout B: Successful Qualified Entity Partnerships · September 22, 2016 Denise DiNoto. Dir. Community Services, GRRHIO. José (Joey) Rosario. Sr. Director IT & Analytics, FLPPS.](https://reader036.fdocuments.in/reader036/viewer/2022081405/5f0c64957e708231d4352d91/html5/thumbnails/34.jpg)
Q&A