Breakout 3 social housing & communities - ben carpenter
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Transcript of Breakout 3 social housing & communities - ben carpenter
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Ben CarpenterSpecial AdvisorRace Online 2012
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Commercial
Public sector
Charity
Media
Social Housing
Race Online 2012
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In England:
• 44% households’ annual income <£10k
• 60% of tenants are economically inactive (31% retired
and 29% sick/disabled/full-time students/looking after
family or home)
• 21% of +65yr olds live in social housing
• 44% of single parents live in social housing
“Vulnerable groups are concentrated in the social housing sector” - Shelter
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Deliver more for less+
Fulfil core social commitments
Digital Technology meets the twin imperatives of social housing
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+40% residents offline
&
Housing providers overestimating cost and underestimating benefit of channel shift
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Initial analysis suggests £3bn total benefits to UK plc
• Housing Providers cost-effective communications = £340m per year
• adults offline pay bills and shop online = £530m per year
• children in offline social housing boost future earnings = £1.5bn
• Just 3.5% of people offline and unemployed find work online = £217m
• Just 3.5% of people offline and in work developed their ICT skills = £750m
• Local government moves online just one monthly
transaction with offline adults = £360m per year
• Increased wellbeing and reduced isolation for tenants
Digital By Default social housing: the Business Case
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Peabody’s business case
£330,792 estimated saving if the 125,300 tenant contacts in 2009 were switched from telephone to online (£2.64 per contact)
£219,667 saved by moving repairs and maintenance enquiries online
8% saving on transaction costs if all rent payments made online (currently just 5% of rent payments are made online)
Likely fewer rent arrears + faster and cheaper income collection process
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Home Group More functional and user-friendly website, enabling customers and clients
to pay rent online, view statements, report a repair Planned to take six months and £250,000, took five weeks and £150,000 £1.6m of rent transactions processed in pilot’s first 4 months Predicted to save £200,000 a year
o As transaction volumes increase, further savings from reduced processing time
Other benefits include o Secure and self-serviceo 24 hours/day o Faster rent payments and real-time online account informationo All web-pages translatable through Google Translateo Free and easy to use, available for any customero In time, more services will be built on the platform to further Home’s
digital strategy
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"Internet connectivity should be a necessity, not a luxury.
Government is committed to helping demolish the unacceptable digital divide
blocking social mobility for millions of council tenants.”
Grant Shapps, Housing Minister
Digital housing summit
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“A Digital Deal”
“The 4th Core Utility”
Hooks to first use are vital 30 million people use the internet everyday Main barrier is lack of understanding of benefits (64%) Digital Champions
Teamwork needed HAs + LAs + tech providers + agencies = success! Use existing tools and blueprints Champions tools Go ON Places
Digital housing summit