Breaking silos - all bad things must come to an end
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Transcript of Breaking silos - all bad things must come to an end
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Breaking silosAll bad things must come to an end
Henny Swan and Ian PounceyThe Paciello Group
CSUN 2016
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Part 1: Silos
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“a system, process, department, etc. that operates in isolation from others”
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Defining Silos by Discipline• Developers
• UX/Designers
• QA
• Product Managers
• Business Managers
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We missed two…
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Discipline Silos• Developers
• UX/Designers
• QA
• Product Managers
• Business Managers
• Accessibility Specialist
• Accessibility Consultant
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How does being siloed affect accessibility?
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Developers• How does being siloed affect accessibility?
• Only visual designs provided
• 3rd party dependencies
• Insufficient training
• Accessibility is considered a technical challenge
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User Experience and Design
How does being siloed affect accessibility?
• Development challenges not identified
• Inconsistent design decisions between products
• User experience research not shared
• Teams isolated from the end results
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QA
How does being siloed affect accessibility?
• UX not shared with QA
• Accessibility standards not mandated
• 3rd party dependencies
• Test techniques not shared
• Lack of understanding of severity
• Lack of training in using assistive technologies
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Product Managers
How does being siloed affect accessibility?
• Not aware of design or development challenges
• Accessibility challenges not shared
• Accessibility standards not mandated
• Customer feedback not shared
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Business Managers
How does being siloed affect accessibility?
• Inefficient feedback loops
• Unclear governance structure
• Procurement of inaccessible software
• Signing off on ideas before being tested for feasibility
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Accessibility Specialists
How does being siloed affect accessibility?
• Becomes the person responsible for accessibility
• Lack of influence
• Lack of support
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Accessibility Consultants
How does being siloed affect accessibility?
• Focus on remediation
• Focus on a product rather than process
• Lack of organisational understanding
• Lack of transfer of skills
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Where are the silos in your organisation?
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Part 2: Process
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Integrated Accessibility • Governance
• Culture
• Standards
• Documentation
• Training
• Continuous improvement
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How does integrated accessibility fix the silos?
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Governance
How do we address the silos?
• Establish a company wide sponsor
• Define responsibility
• Resourcing
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Culture
How do we address the silos?
• Culture must come from the top
• Encourage communication and collaboration
• Empowerment to challenge decisions
• Empowerment to take the necessary time
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Standards
How do we address the silos?
• Beyond WCAG
• Beyond compliance
• Adapted
• Integrated into process
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Documentation
How do we address the silos?
• Documentation should be living
• Appropriate format
• Integrated
• Accessible design patterns / libraries
• Visual design language
• Text alternative libraries
• Manual and automated tests
• User research repository
• Annotated UX
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Training
How do we address the silos?
• Training program not a one off workshop
• Convenient
• Provides a reference, allows for refreshing knowledge
• All new starters receive training
• Encouraged beyond basic training
• Role based training available to all
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Continuous improvement
How do we address the silos?
• Usability studies - regular and revisited
• Share metrics, statistics, customer feedback
• Keep documentation and training up to date
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Part 3: Action plan
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What can you do next?
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Developers
Discuss the next design you receive with it’s designer; indicate where you think there may be problems, or where there is missing documentation or information.
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User Experience and Design
Collaborate with developers when designing and document the accessibility features and requirements of your next design
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QA
Ask what accessibility / user experience tests are required for the next product you are testing.
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Product Managers
Make sure your team has the right training and resources; let company management know what you need.
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Business Managers
Formalise accessibility into practice - put together a plan, assign tasks and set objectives.
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Accessibility Specialists
Get accessibility written in to your objectives or job description so that you are empowered to spend time on accessibility and share your knowledge.
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Accessibility Consultants
Spend time to understand the organisation you work with and don’t be afraid to recommend they don't do an audit but do something else.
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What are you going to do?
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Thank you@iheni and @IanPouncey