Breakfast Service Sequence

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Breakfast Service Sequence

description

7 steps to a great breakfast experience

Transcript of Breakfast Service Sequence

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Breakfast ServiceSequence

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Introduction of the Speaker

Niccolo Amigo

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At the end of the discussion :

1. identify the key steps in serving breakfast.

2. know what the things needs to be done.

3. learn the advantages of having a loyal customer.

We will be able to:

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Goal:

To build guest

LOYALTY

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Steps for EXCELLENT breakfast service.

7 steps

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Step 1

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GREET

THE GUEST1

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Step 2

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SEAT

THE GUEST2

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STEP 3

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OFFER

TEA OR COFFEE3

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If the coffee or tea was not served…

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STEP 4

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DISH OUT SOILED PLATES4

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STEP 5

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REFILL

TEA OR COFFEE5

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STEP 6

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6PRESENT

THE BILL

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STEP 7

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BID

FAREWELL7

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DO NOT forget the basics

Greet Eye contact Stay in the dining area as often as

possible Use the guest name if possible

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LOYAL GUESTS!

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QUESTIONS?

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STUDY MATERIALS

BOOKS:FOOD AND BEVERAGE SERVICE FUNDAMENTALSby: Lucio D. De AsisF 642.6 D34

FOOD AND BEVERAGE SERVICE MANUALby: Maria Lutgarda PunayF 642.6 P96

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