Breakfast Service Sequence
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Transcript of Breakfast Service Sequence
Breakfast ServiceSequence
Introduction of the Speaker
Niccolo Amigo
At the end of the discussion :
1. identify the key steps in serving breakfast.
2. know what the things needs to be done.
3. learn the advantages of having a loyal customer.
We will be able to:
Goal:
To build guest
LOYALTY
Steps for EXCELLENT breakfast service.
7 steps
Step 1
GREET
THE GUEST1
Step 2
SEAT
THE GUEST2
STEP 3
OFFER
TEA OR COFFEE3
If the coffee or tea was not served…
STEP 4
DISH OUT SOILED PLATES4
STEP 5
REFILL
TEA OR COFFEE5
STEP 6
6PRESENT
THE BILL
STEP 7
BID
FAREWELL7
DO NOT forget the basics
Greet Eye contact Stay in the dining area as often as
possible Use the guest name if possible
LOYAL GUESTS!
QUESTIONS?
STUDY MATERIALS
BOOKS:FOOD AND BEVERAGE SERVICE FUNDAMENTALSby: Lucio D. De AsisF 642.6 D34
FOOD AND BEVERAGE SERVICE MANUALby: Maria Lutgarda PunayF 642.6 P96
SLIDES UPLOADED TO: www.slideshare.netAccount: [email protected]: Breakfast Service Sequence