Break out session-GlowTouch-OXS13
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Carpe Opportunitas-
Why Having the Right Partners is Critical
Russ Broomell
September 26th, 2013
Who is GlowTouch?
• Founded in 2001 and have grown up with the hosting industry
• Louisville, KY headquarters and Mangalore, India Campus
• 1,100+ employees – Support, Integration, Development
• CMMI Level 3 and ISO 9001 Certified
• Focus on “Customer Intimacy”
• Results-driven
3 | OX Summit 2013: GlowTouch Technologies: “Carpe Opportunitas – Why Having the Right Partners is Critical”
The Preferred Tech Partner To The Web Hosing Industry
The Right Partner Will…
4 | OX Summit 2013: GlowTouch Technologies: “Carpe Opportunitas – Why Having the Right Partners is Critical”
Find New
Opportunities
The Right Partner Will…
5 | OX Summit 2013: GlowTouch Technologies: “Carpe Opportunitas – Why Having the Right Partners is Critical”
Be a Source of
Information
A Great Partner Is…
6 | OX Summit 2013: GlowTouch Technologies: “Carpe Opportunitas – Why Having the Right Partners is Critical”
Vendor vs. Partner- What is the Difference?
7 | OX Summit 2013: GlowTouch Technologies: “Carpe Opportunitas – Why Having the Right Partners is Critical”
More than money?
Partnership Opportunities
• Customer Support With Up-Sells
• Customer Retention
• NetOps
• Billing
• Fraud / Abuse
8 | OX Summit 2013: GlowTouch Technologies: “Carpe Opportunitas – Why Having the Right Partners is Critical”
24 x 7 x 365 Support Services
Partnership Needs We’re Hearing
• Parallels Integration With APS 2.0
• cPanel / WHMCS integration
• AWS / OpenStack / CloudStack
• Resellers
• Complex Integrations
9 | OX Summit 2013: GlowTouch Technologies: “Carpe Opportunitas – Why Having the Right Partners is Critical”
Integration / Enablement
Partnership For Growth
• Mobile Apps / Mobile Web
• Web Apps and Portals
• BI / Analytics
10 | OX Summit 2013: GlowTouch Technologies: “Carpe Opportunitas – Why Having the Right Partners is Critical”
Custom apps, tools and development
Enabling the Industry
11 | OX Summit 2013: GlowTouch Technologies: “Carpe Opportunitas – Why Having the Right Partners is Critical”
What GlowTouch Did With Open-Xchange
• Request for Proposal / Use Cases
• Detailed Project Plan
• Twice-weekly Meetings
• Full Engagement using Basecamp
• Quality Assurance
• Ongoing Support
12 | OX Summit 2013: GlowTouch Technologies: “Carpe Opportunitas – Why Having the Right Partners is Critical”
A Case Study- WHMCS Integration
cPanel Integration
13 | OX Summit 2013: GlowTouch Technologies: “Carpe Opportunitas – Why Having the Right Partners is Critical”
Carpe Opportunitas!
Thank you for your time
To learn more about GlowTouch, visit GlowTouch.com
15 | OX Summit 2013: GlowTouch Technologies: “Carpe Opportunitas – Why Having the Right Partners is Critical”