Brandon Cohen Resume
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Brandon Cohen 73-1010 Glen Street, Oshawa, Ontario L1J6J2 (647)502-1345 • [email protected] Summary of Qualifications • Responsible and effective worker in teams and on individual projects • Experience in communicating with customers on technical issues and reaching solutions • Able to quickly adapt to any project modifications or work deadlines • Sound knowledge of server and network based design products developed through various projects Education Computer Systems Technology Graduation June 2015 Durham College, Oshawa ON Technical Skills Languages Networking / Cisco Windows Server General Bash EIGRP DHCP VMware C# / C++ VBS OSPF BGP DNS Firewall Security Apache Technical Support HTML CSS PHP VLAN VoIP IPv6 Exchange Server Users and Groups Scheduled Events Microsoft Office Linux – all streams Data Security Work History Lenbrook - Bluesound Technical Support Analyst February 2016-Present • Analyze, install, configure, deploy and test home networking hardware, media devices, peripherals and personal computers on a personal home network operating environment. • Help Desk support acting as first point of contact in all computer hardware, software & telecommunications. • Report failures and trends to product development staff, for resolving problems. • Monitor and maintain technical issues in an existing database to track progress and accumulate knowledge base of new technology • Create and update technical and user documentation including online knowledge base articles.
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Transcript of Brandon Cohen Resume
Brandon Cohen73-1010 Glen Street, Oshawa, Ontario L1J6J2 (647)502-1345 • [email protected]
Summary of Qualifications•Responsible and effective worker in teams and on individual projects •Experience in communicating with customers on technical issues and reaching solutions •Able to quickly adapt to any project modifications or work deadlines •Sound knowledge of server and network based design products developed through various projects
EducationComputer Systems Technology Graduation June 2015Durham College, Oshawa ON
Technical Skills
Languages Networking / Cisco Windows Server GeneralBash EIGRP DHCP VMwareC# / C++VBS
OSPFBGP
DNSFirewall Security
ApacheTechnical Support
HTMLCSSPHP
VLANVoIPIPv6
Exchange ServerUsers and GroupsScheduled Events
Microsoft OfficeLinux – all streamsData Security
Work HistoryLenbrook - Bluesound Technical Support Analyst February 2016-Present
• Analyze, install, configure, deploy and test home networking hardware, media devices, peripherals and personal computers on a personal home network operating environment.
• Help Desk support acting as first point of contact in all computer hardware, software & telecommunications.• Report failures and trends to product development staff, for resolving problems.• Monitor and maintain technical issues in an existing database to track progress and accumulate knowledge base
of new technology• Create and update technical and user documentation including online knowledge base articles.
Canada Computers - Computer Service Technician / Sales Associate June 2015-August 2015• Documents service and installation actions by completing forms, reports, logs, and records as well as providing
status updates to clients• Maintains customer confidence by keeping service information confidential• Tests systems to make sure that they are working properly and reliably• Diagnose errors or technical problems and determine proper solutions• Install new IT systems and upgrade existing hardware and software
The Mackie Group - Network/Server Infrastructure Support Intern February–April 2015 • Recovered 10,000+ infected sensitive files• Organized and kept inventory of company assets utilizing a SysAid server• Updated Visio layout of the building marking user and asset locations• Modified company files to obtain a higher level of security
Wal-Mart - Customer Service Specialist May 2014-June 2015• Awarded Employee of the Month - May 2014• Assisted customers in locating products and resolving concerns
