BRAINSVILLE CONSULTING SERVICES LIMITED (BCSL) · Brainsville Consulting Services limited (BCSL),...

BRAINSVILLE CONSULTING SERVICES LIMITED (BCSL)

K A D U N A L A G O S A B U J A .

2018

IN-COUNTRY TRAINING P R O G R A M M E

BRAINSVILLE IN-COUNTRY TRAINING PROGRAMME 2018


K A D U N A L A G O S A B U J A .

2018

IN-COUNTRY TRAINING P R O G R A M M E


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FOREWARD

e thank you most profoundly for the wonderful opportunity afforded us over

the years and beyond.

Brainsville Consulting Services limited (BCSL), the team which comprises of, seasoned and experience member of faculty, cut across various sector and professions offers training and learning programs that are tailored to provide solutions to help increase the productivity, performance and protability in various sectors ranging from Manufacturing, Power, Transport, Banking, Trading, Hospitality, Oil & Gas, Insurance, Banking, Real Estate and Services related businesses and Government organizations.

Our courses are personalized and anchored on activity-based experiential learning. This takes into consideration different learning and communication styles, and more importantly language and cultural differences so as to offer better value and allow participants apply knowledge gained to their work/organization directly without having to adopt it.

As part of our service we could also tailor our trainings and bring them to your doorstep as in-plant or In-house training specically for your organizations (at your demands) at any venue of your choice.

To this extent, we hereby present the following topical programmes towards your training requirements for the year 2018.

ank you.

W


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TAB

LE O

F C

ON

TEN

T FINANCE & INVESTMENT Business Development and Revenue Generation for Public Service 5 Pre-Retirement Training (Building and Sustaining a Successful Business) 6 Effective Budget and Budgeting Control Strategies 7 Cost Optimization for the Telecoms Professionals 8 Enterprise Risk Management 10

rd Global Best Practice in Investment Promotion (3 world Experience) 14 Promoting Investment Location through Digital and lead Marketing 15 Finance skills for Telecoms professional 16

ACCOUNTING

Advance Computerised Accounting Systems 19 Fraud Detection, Prevention and Control 20 Forensic accounting and fraud auditing 21 Cost Management and Cost optimization for MDAs 22

MANAGEMENT & HUMAN RESOURCES Change Management – Challenges and Strategies for Public Institutions 25 Global best practices in leadership, succession planning and talent

management. 26 Conict Management and Policy Development Seminar 29 Effective Planning and Execution Skills Workshop 30 Policy Formulation, Implementation and Analysis 31 Contemporary approaches to Corporate Social Responsibility 33 Administration and ofce Procedure 36 Emotional Intelligence 38 Self, Time and Stress Management 40

PROJECT AND PROCUREMENT Best Practices and Management of Procurement Functions 44 Inventory and stock control Management 45 Project Finance Strategies - Opportunities and Challenges 47 Purchasing Management 48 Events Management (seminars, meetings, stakeholder's forum and retreat 50

REGULATIONS AND COMPLIANCEArbitration, Mediation And Alternative Dispute Resolution 53Regulation in Digital Age 55Regulations in Modern Telecoms 57

IT AND SOFT SKILL

Microsoft Excel Beginner, Intermediate and advance course 60

Data analysis and presentations using spss and excel 62 Basic monitoring and evaluation course. 63

FINANCE & INVESTMENT§ Business Development and Revenue Generation for

Public Service

§ Pre-Retirement Training (Building and Sustaining a

Successful Business)

§ Effective Budget and Budgeting Control Strategies

§ Cost Management and Cost Optimization for MDA'S

§ Enterprise Risk Management

§ rd Global Best Practice in Investment Promotion (3 world

Experience)

§ Promoting Investment Location through Digital and lead

Marketing

§ Finance skills for Telecoms professional


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BUSINESS DEVELOPMENT & REVENUE GENERATION FOR PUBLIC SERVICES

OVERVIEW

This workshop is a fast paced sales training programme for those seeking to develop new

business. The course will provide a planned approached to developing new business as well as

a boost in terms of improved condence.

Learning the hard way on the job can be slow and very demoralizing. This course will

Accelerate the learning process tenfold. It therefore represents an excellent investment for

anyone seeking to develop new business opportunities. The course covers all the key aspects

of getting new business/generating revenue and includes a series of exercises to develop each

delegate's approach with individual tutor guidance to ensure best practice.

TARGET AUDIENCE:

Micro-credit/ SMEs

Cooperative Societies

Extension Workers

Retiring Workers

Management Consultants

Federal & State government, Banks & other Financial Institutions

COURSE CONTENTS

The Challenges of New Business Sales

Reasons for Buying

Prospecting for New Business

Finding Prospects

Developing Hot Prospects

Pre-call Planning and Preparation

Preparing Your Approach

Developing the Right Mental Attitude

Cold Calling

Creating the Right First Impression

The Structure of the Call

Using Attention Getting Statements

Avoiding the Common Mistakes

Handling Objections-

Making Appointments

Getting Through To the Decision Maker

Dealing with Receptionists and PA's

Identifying the Key Personnel

Opening the Meeting Effectively

Building Your Sales Case

Gaining Commitment

Practical Exercises

Course duration: One Week.Course Fees: N150, 000 PER PARTICIPANT

thCourse Venue/date: 1. Kaduna, JUNE 11th- JUNE 15

TH TH 2. Lagos, AUG. 13 – AUG. 17

ND TH 3. Abuja, APRIL 2 – APRIL 6


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LEARNING OUTCOMES:

At the end of the training participants will be expose to:

Identify their talents and personal capabilities that they can utilize elsewhere

Restructure their lives

Implement a successful nancial life plan

Invest wisely

If desired, start and run own business and become successful entrepreneurs

Where needed, get new satisfying employment.

TARGET AUDIENCE:Retiring workers or those close to retirements.Microcredit/ SMEsCooperative Societies Extension WorkersFederal & State government staffsBanks & other Financial Institutions

A sample Business Cash Flow ProjectionA sample Prot & Loss Account. Business Strategy, The art of positioning the businessManaging time as a business ownerHow to go about a Partnership business, if one is being consideredHow to become a Merchant, if trading is being consideredHow to start a Production business, if manufacturing is being consideredHow to start a Service business, if service is being considered.Investment Guides, available investment opportunitiesHealth and LeisureBalancing work and health.Assuring Family PeaceSetting up a Trust.

PRE-RETIREMENT TRAINING (BUILDING AND SUSTAINING A SUCCESSFUL BUSINESS)

CONTENTSGeneral Retirement OrientationState of the economy and prospects faced in retirementCoping with severance from corporate employmentChoice of what to do next.InvestmentsTypes of investments currently available in NigeriaGuidelines and advise on selecting investment types.Can You Run Your Own Business?Planning a new businessBusiness development process.EntrepreneurshipPreparation of a business planCost management and sustainability strategyFinancial forecasting strategic inputsCustomer RelationsLegal requirements for business.Nurturing a Business for ProtabilityCapital for the business - the seed money to get started

Course duration: One Week.

Course Fees: N200,000 PER PARTICIPANT

Course Venue/date: 1. Kaduna, APRIL 9TH – APRIL 13TH

2. Abuja, JULY 2ND – JULY 6TH


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EFFECTIVE BUDGETING AND BUDGETARY CONTROL STRATEGIES

LEARNING OUTCOME:Aside from playing a vital role in creating and achieving a sound business strategy, this course shows how budgets can increase your effectiveness every day of the week. In particular, it delivers these on-the-job budgeting and regulatory control tools. Techniques for preparing more accurate, realistic, and reliable estimates, Control and variance analysis devices that signal revenue, cost, and operations thresholds, Pricing guidelines for products and services, Planning and scheduling production and related costs, Prot planning and identifying looming problems.

COURSE CONTENT: What and Why of Budgeting: An Introduction Strategic Planning and Budgeting: Process, Preparation and Control Administering the Budget: Reports, Analyses, and Evaluations Break-Even and Contribution Margin Analysis: Prot, Cost, and Volume Changes Prot Planning: Targeting and Reaching Achievable Goals Master Budget: Genesis of Forecasting and Prot Planning Evaluating Performance: The Use of Variance Analysis Manufacturing Costs: Sales Forecasts and Realistic Budgets Marketing: Budgeting for Sales, Advertising, and Distribution Research and Development: Budgets for a Long-term Plan General and Administrative Costs: Budgets for Maximum Productivity Capital Expenditures: Assets to be Bought, Sold, and Discarded Forecasting and Planning: Reducing Risk in Decision Making Moving Averages and Smoothing Techniques: Quantitative Forecasting Regression Analysis: Popular Sales Forecast System Cash Budgeting and Forecasting Cash Flow: Two Pragmatic Methods Financial Modelling: Tools for Budgeting and Prot Planning Capital Budgeting: Selecting the Optimum Long-term Investment Managers' Performance: Evaluation on the Division Level

TARGET AUDIENCE: Public and Private Sector Professionals in the Following Roles:

Treasury Functions Accounting and Finance Cash Management Financial Analysis and Budgeting

Course duration: One Week.Course Fees: N150, 000 PER PARTICIPANTCourse Venue/date: 1. Kaduna, JULY 16th- JULY 20th 2. Lagos, AUG. 13TH – AUG. 17TH 3. Abuja, APRIL 2ND – APRIL 6TH


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COST OPTIMIZATION FOR THE TELECOMS PROFESSIONALS

COURSE SUMMARY This workshop will familiarize you with the key concepts of nance and accounting in a telecoms environment and help develop and measure KPIs

And business optimization with more condence and will gain a toolkit of key ideas and cost management strategies, frameworks for analyzing cost and practical techniques for implementing cost reduction.

COURSE OUTCOMEParticipants will be able to:Ÿ Critically examine and interpret key nancial information including measuring the impact

of operational and marketing activities and establishing ROI of business decisions Ÿ Differentiate between strategic operational and tactical cost management.Ÿ Explore linkages between strategy, functions, management and budget.Ÿ Highlight the impact of human behaviour on strategic decision-making and nancial

control.Ÿ Demonstrate an approach of carrying out an effective cost transformation programme.

Etc.

WHO SHOULD ATTENDFinance professionals, Telecom service providers, telecom regulators and other stakeholders in telecom industry

COURSE CONTENT

INTRODUCTION – THE COST MANAGEMENT

PROCESS

The risk of poor cost control

Capital and revenue cost

The importance of cost awareness

Cost management- the key aspects

How to build a cost management and control

process checklist for your area of responsibility.

INITIATING STRATEGIC COST MANAGEMENT

PROJECTS

Strategic change-the catalyst

Initiating a strategic cost management

programme

Strategic information needs

Leadership risks and mitigation

Suggested framework for initiating a strategic

cost management programme

COST REMOVER- TAKING OUT COSTS

Cost awareness

Costs of poor design/processes

Value engineering

Removing redundant costs

THE NEED FOR COMMERCIAL, TECHNICAL 7

FINANCIAL APPRAISALS

Understanding the problems before cash is

committed and costs incurred

Identifying commercial and technical risks

The time value of money-DCF techniques for

long term projects

Cost model for production process and projects

Costing models-project appraisals

The use of spreadsheets to identify sensitivity

and risk

How to focus on risk management.

COST MANAGEMENT PROCESS &

TECHNIQUES

Big business that went burst

Corporate governance

Structures and processes

Operational cost management techniques

Cost drivers and performance measures

Potential weakness and cost management

techniques

Common cost optimization strategies


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A STRATEGIC COST OPTIMIZATION

METHODOLOGY

Methodology overview

Application of the methodology

Programme and projects

BUDGETTING-PROPER BUDGETING

CHALLENGES COSTS

The philosophy of the business-are costs an

issue

The importance of having the right culture

The need for detailed business objectives

Budgetary control measures

Designing budget reports – for action

ZERO BASED BUDGETING-THE

PRINCIPLES

Much more than starting with a clean sheet

of paper

What ZBB can achieve

The concept of decision packages-to

challenge business methods and costs

A review of an operating budget

AWARENESS OF OVERHEADS & OTHER

COSTS

Denitions of cost –direct and indirect

Dealing with overheads

The problems with overheads

Ways of dealing with overheads

Review of overheads allocation methods

and accounting and reporting issues

OVERHEAD AND PRODUCT COSTING

Activity based costing (ABC)-the principles

and how it may be helpful

Know the true cost of the products

Should you be in business? Will you stay in

business?

Identifying weakness in a traditional

overhead allocation

How ABC will help improve product or

service costing

Identifying which products and activities

should be developed and which abandon

THE HUMAN FACTOR

Effective leadership

Reluctance to change

Personal interests

Passive and active method of winning

support

COST REDUCTION CULTURE

The need for cost report

What measure can be used to identify

overspends as early as possible

Cost control performance measures

DESIGN OF COST CONTROL REPORTS

Results should lead to action and deliver

Selecting cost control measures which can

be acted upon

Practice in designing action reports

COURSE SUMMARY-DEVELOPING YOUR

OWN COST ACTION PLAN

Group and individual action plans will be

prepared with a view to participants

identifying their cost risks area and the

techniques which can be immediately applied

to improve costing and reduce costs.


Course Fees: N200, 000 PER PARTICIPANT

Course Venue/date: Kaduna, Abuja, and Lagos. (Call for Date)

With special programme in DUBAI & GHANA


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ENTERPRISE RISK MANAGEMENT

INTRODUCTIONOrganisations are experiencing an increased concern and focus on risk management. The challenge for management of both private and public organisations is to determine how much uncertainty to accept as it strives towards achieving the organisation's objectives and delivering value to its stakeholders.The solution to this challenge is the establishment of an Enterprise Risk Management (ERM) system and processes that effectively identify, assess, and manage risk within acceptable levels. The COSO Enterprise Risk Management – Integrated Framework is designed to provide best practice guidance for management of businesses and other entities to improve the way they are dealing with these challenges.

COSO – ERM integrates various risk management concepts into a framework in which a common denition is established, components are identied, and key concepts described. This enables COSO to provide a starting point for organisations to assess and enhance their Enterprise Risk Management.

COURSE OBJECTIVESThe practical hands-on training workshop is designed for managers, professionals, consultants, internal and external auditors that deal with the complexities of organisational risk management function on a daily basis. The objective is to provide attendees with the necessary perspective, knowledge and skills to understand the risks and benets of Enterprise Risk Management and learn how the COSO – ERM framework enables organisations and management to:Ÿ Comply with the requirements for corporate governanceŸ Align risk appetite and strategyŸ Enhance risk response decisionsŸ Reduce operational surprises and lossesŸ Identify and manage multiple and cross-organisational risksŸ Providing integrated responses to multiple risksŸ Seize opportunitiesŸ Improve the deployment of capital

A further objective is to provide attendees with an understanding of the requirements needed to design and implement an appropriate Enterprise Risk Management system, i.e. policies, procedures, practices, and accountability required to establish the right levels of Risk Management in compliance with the Corporate Governance requirements for their organisations.

The course provides an opportunity for delegates to benchmark their ERM practices against the COSO – ERM framework, and learn how to implement an effective ERM system.

TARGET AUDIENCE: -Ÿ Directors and senior managersŸ Risk ofcers and other professionals involved in risk managementŸ Internal and external auditorsŸ Other staff involved in ERM


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WHAT DELEGATES WILL LEARN: -Ÿ On completion of the course, delegates will be able to:Ÿ Understand Enterprise Risk Management theory and the business expectations of what the

risk management function has to deliverŸ Understand the link between Enterprise Risk Management and Corporate GovernanceŸ Understand the requirements needed to design and implement an effective Enterprise Risk

Management systemŸ How to apply risk management techniques at various levels in the organisation, including

how to conduct Risk Analysis and develop risk registersŸ How to benchmark your ERM practices against the COSO frameworkŸ Develop a perspective of the complimentary roles that COSO, King II, Basel II, COBIT®, and

SOX play in complying with Corporate Governance requirements.

COURSE CONTENTModule 1 – What Risk Is About?What is Risk? SecurityGovernance Issues Internal Threats Risk Issues External Threats Legislative Issues Physical Security

Module 2 – International Standards for ERMInternational Risk Management Framework ERM StandardsWhat is ERM?

Module 3 – ERM In Practical TermsKey ERM Implementation Factors Risk AnalysisOrganisational Design Determining the Risk AppetiteLinkages Identifying Risk ResponsesEstablishing ERM Impact and ProbabilityERM Organisation Communicating ResultsAssessing Risk Management Oversight & Periodic ReviewRisk Models Generic Risk Management Framework

Cases Study I – Allied Irish Bank & John Ransack Module 4 – The ERM Funnel Strategic Objectives Risk AnalysisRisk Assessment Risk StrategyRisk Tolerance Matrix Risk Infrastructure

Module 5 – The Tread way's COSO FrameworkThe COSO ERM Framework Examined in Detail:-The Assessment of Internal Environment ERM Roles & ResponsibilitiesSetting Objectives for ERM Standards, Implementation FactorsEvent Identication Designing the OrganisationRisk Assessment Establishing and ERM Process/SystemRisk Response Assessing Risk & Risk AppetiteControl Activities Determining the Risk AppetiteInformation & Communication Identifying the Risk ResponseMonitoring Impact Versus ProbabilityInternal Control & Its Relationship to ERM Communicating the ResultsManagement Oversight


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Module 6 – ERM & Corporate GovernanceDening Corporate Governance Within the ERM Framework

Module 7 – Auditors In ERM·What ERM Looks Like Across Various Impact of COSO on ERMIndustries Including:- COSO ERM ComponentsFinancial Services ERM Information Flow Consumer Products Forces Driving ERMFinancial Institutions Questions For The Company BoardInternal Audit Roles Internal Audit IssuesERM Activities Maintaining IndependenceEvolving Audit Approaches How Internal Auditors Add Value

Module 8 – Business Process & ERMŸ Why Mastering Business Processing Is So Important For ERMŸ Mapping Risks To ProcessesŸ Process DocumentationŸ Flowcharting

Module 9 – Practical Implementation of ERMERM and Its Related Risk Management Dening 'Risk'Processes Public Company View of ERMERM Drivers Private Company View of ERMRecent Survey Results Balancing Diverse Views – ConsistentKey Objectives Framework

Module 10 – A Value Driven Approach To ERMUsing the Value Driven Approach Risk Qualication/ValuationEvaluate Risk Process Dening ValueCurrent State Assessment Value Centric – ERM FrameworkRisk Maturity Benchmarking Risk Response SolutionMaturity –Building Risk Capabilities Risk Appetite – Two PerspectivesRisk Identication & Prioritization Evaluating SolutionsCalibrate Denitions & Criteria Risk Management ImplementationPrioritized Risk Map ERM Enabling TechnologiesRisk Quantication Governance, Culture & Disclosure

Module 11 – Implementation Challenges Commonly Cited Challenges Key/Risk Performance IndicatorsCritical Success Factors Minimum Control RequirementsPotential Benets What Is Measured When Assessing Risk?Gap Analysis Risk Identication ToolsRisk Management Vision Focus on Value

Case Study II – Enterprise Risk Management in Action At LIOTATS Energy Inc.Module 12 – ERM In The Banking IndustryBackground To Financial Risk – Basel II, King II, The 'Dashboard' ApproachCOBIT®, and SOX Value Integration and Business CreationEvolution of Industry Practices Integrating ERM Into Business Processes


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A Silo Approach to Risk Management and Value DriversInterdependence of Risk Balancing The Hard and Soft Side of RiskIntegrated ERM Framework Management

Module 13 – The Challenges For Extreme Events For Contingency PlannersThe Nature of the Black SwanExamination of Two Extreme Events: - Iceland's Volcanic Eruption and Japanese Tsunami CatastropheChallenges For planners, Strategists and CEOsHow Can Black Swan Events Be Mitigated?Blind Spots in Our Planning

Case Study III – Siemens' ERM Implementation Experience



Course Venue/date: 1. Kaduna, MAY 7th- MAY 11th

2. Lagos, JUNE. 18TH – JUNE 22ND

3. Abuja, FEB.5TH – FEB 9TH

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GLOBAL BEST PRACTICE IN INVESTMENT PROMOTION (THIRD WORLD EXPERIENCE)

Course BackgroundThis practical training course examines current best practice in all aspects of Investment and investment promotions and corporate governance. The costs and benets of best practice in investment promotions will be examined and practical guidance will be given on such issues as: the relationship with investors and other stakeholders to managing and meeting the expectations of the market, international investors and local government and regulatory authorities. The course will discuss the challenges of implementing best practice in investment promotion and corporate governance in emerging markets and will focus on the specic requirements of investment promotion agencies and other related institutions.

EXPECTED DELEGATES:AnalystsInvestment bankersManagementRegulatorsDirectors & Board MembersLawyers & LegislatorsStaffs of Investment related organisations

COURSE CONTENTHow successful investment promotion agencies workForeign Direct investment opportunity in tomorrow's Global EconomyCorporate investment decision-makingAttracting investment countries experience (developed and developing countries)Harnessing global trade opportunities through professional trade promotion programmesWhat drives companies to invest in key locations15-advanced investment promotion strategies- How successful IPAs deliver results every yearMaster class on promoting industry clusters, business retention and expansion, proposition based marketing. Engaging with investors- How to create winning investor value propositions and visit programmes. Measuring performance and results- How to satisfy your stakeholders.Case Studies

Course duration: One Week.Course Fees: N150, 000 PER PARTICPANTCourse Venue/date: 1. Kaduna, MARCH 5TH – MARCH 9th 2. Lagos, JULY 23RD – JULY 27TH 3. Abuja, NOV. 12TH – NOV.16TH


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This practical training course examines current best practice in all aspects of Investment and

investment promotions and corporate governance. The costs and benets of best practice in

investment promotions will be examined and practical guidance will be given on such issues

as: the relationship with investors and other stakeholders to managing and meeting the

expectations of the market, international investors and local government and regulatory

authorities. The course will discuss the challenges of implementing best practice in

investment promotion and corporate governance in emerging markets and will focus on the

specic requirements of investment promotion agencies and other related institutions.

EXPECTED DELEGATES:

Middle and senior management

Supervisors and managers

All team leaders

Senior administrative ofcers

Staffs of Investment related organisations

COURSE CONTENT:

Ÿ Branding a location: Building a strong reputation for international business.

Ÿ Essential promotional tools to generate investment leads.

Ÿ Master class on lead generation, key account management, media and public nations.

Ÿ Best practice networking with investors and business advisors, sharpening your

personal promotion skills.

Ÿ The latest digitals approaches to place marketing and lead generations what an IPA

should deliver.

Ÿ Expert digital marketing.

Ÿ Using social networking to create high-level business opportunities.

Ÿ Search engine optimization,

Ÿ Intelligence and user essential digital apps.

CASE STUDIES

PROMOTING INVESTMENT LOCATION THROUGH DIGITAL AND LEAD MARKETING.


Course Fees: N150, 000 PER PARTICPANT

Course Venue/date: 1. Kaduna, MAY 7TH – MAY 11th

2. Lagos, SEPT 10TH – SEPT. 14TH

3. Abuja, OCT. 8TH – OCT.12TH

FINANCE SKILLS FOR TELECOMS PROFESSIONALS

COURSE SUMMARYIn todays business environment, management decisions made at all levels of a telecoms business need to be based upon a sound understanding of the nancial implications to the business. Key business drivers and measurements and their importance of justifying return on investment.

This course intends to familiarize participants with key concept of nance and accounting in a telecoms environment and help your develop and measure KPIs and business optimization with more condence.

LEARNING OUTCOMESParticipants will be able to:Assess cash ow, sunken costs and prot and how they are manage-develop forecasts and monitoring of cost that improve revenues, cost control and ROI.Condently assess return on investment for potential capital and operational expenditures, and understand the key use of cash ow analysis, revenue and capital budgets to optimize use of working capital.Critically examine and interpret key nancial information including measuring the impact of operational and marketing activities and establishing the return on investment of business boardroom presentations including large strategic technology based projects (e.g. 4G LTE deployment)Distinguish between long term and short term nancial decisions and enhance your decision-making skills by integrating nancial management concepts into your thinking.Prepare perform and present more condently in a nancial environment. Etc.

WHO SHOULD ATTENDFinance professionals, Telecom service providers, telecom regulators and other stakeholders in telecom industry

COURSE CONTENTTHE NATURE AND PURPOSE OF ACCOUNTINGWhat are the common misconceptions that hinder the understanding of business nance?How can nance measure the success of business strategies?The position of management controller and his role as business partner

UNDERSTANDING THE BASICSŸ Articulate how a company is nancially structuredŸ Discuss the difference between the balance sheet and prot and loss or income statement

accounts.Ÿ Understand the role of cash ow statementŸ Identify the ve element of balance sheet, the 3 elements of the cash ow statement

and the key elements of the income statement.Ÿ Examining company protability.Ÿ How efciency and protability drives return on investmentŸ Role that debt plays in company's performance


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Ÿ The importance of working capital and applying ratio analysis to assess whether business has liquidity problems

Ÿ Reading and interpreting the world telecoms nancial benchmark.

UNDERSTANDING BUDGETS

Ÿ Enhance your decision-making skills by integrating nancial management concepts into

your thinking

Ÿ Understanding the budgeting process and forecasting techniques

Ÿ Teach and Motivating team to managing there budget better.

Ÿ Budget proles as a control tool-taking control of the costs

Ÿ New ideas for managing budgets in a changing and unpredictable environment

Ÿ Establish clear goals, quickly and consistently implement and effectively measure and

understand your nancial results.

INTERPRETING FINANCIAL INFORMATION

Ÿ Critically examine a set of accounts-preferably your own management accounts

Ÿ Distinguish between the key ratios needed for comparative nancial assessment of

business

Ÿ Using nancial information as a management tool

Ÿ Optimizing working capital for your organization

Ÿ Teaching and calculating your key nancial measures as a key performance improvement

tool.

Ÿ Discussing how to recognize revenue

Ÿ Calculating your protability, leverage, liquidity and efciency ratios

Ÿ Calculating your competitor's protability, leverage, liquidity and efciency ratios.

FINANCIAL STRATEGY AND INTELLIGENCE

Ÿ Assessing stakeholders value-return on investment and return on capital employed and

evaluating the cost vs. benet of long and short-term decisions

Ÿ Presenting proposals motivating capital investment

Ÿ Evaluating gross margins, cash ow and creating a protability roadmap

Ÿ Leveraging cost-volume-prot analysis

Ÿ Evaluating project costing and the inuence of sunken costs.






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Advance Computerised Accounting Systems

Fraud Detection, Prevention and Control

Forensic accounting and fraud auditing

Cost management and cost Optimization for MDAs

ACCOUNTING


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LEARNING OBJECTIVE:In order to achieve the desired objectives, human and material resources are used. Given that resources ought to be effectively used and accounted for, the process of accounting and nancial management need to be properly understood. These sub-functional areas are not only useful in enforcing accountability; they also act as signicant aids to resource management. While accounting has always evolved record taking and keeping, and nancial control functions, great emphasis is often placed on the maintenance and generation of appropriate accounting information. The major essence of this training is to develop the skills of relevant ofcers in the use of modern information technology in the preparation and generation of accounting reports and analysis.

TARGET AUDIENCE: Ÿ Directors of Finance and AdministrationŸ Finance Managers/ ComptrollersŸ Accountants/Accounts OfcersŸ Internal AuditorsŸ Financial Consultants in Public and Private Sector

COURSE CONTENT:Ÿ A Framework for Computerized AccountingŸ The Evolution of Accounting SoftwareŸ The XML-Based Web Languages and AccountingŸ Electronic Data Interchange Ÿ The Revenue Cycle Ÿ The Expenditure Cycle Ÿ The Conversion Cycle Ÿ The General Ledger CycleŸ Financial Management, Strategic Management and Computerized AccountingŸ Controls, Security, and Audit in Online Computerized Accounting

ADVANCED COMPUTERISED ACCOUNTING SYSTEMS



Course Venue/date: 1. Kaduna, MARCH 19TH – MARCH 23RD

2. Lagos, JAN .22ND – JAN .26TH

3. Abuja, NOV. 12TH – NOV.16TH


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FRAUD DETECTION, PREVENTION AND CONTROL

LEARNING OUTCOME:

Fraud as we all know has been the greatest unmanaged risk in the nancial sector. This course

tends to discuss fraud and corruption, recognizing and respecting the risk, the risk involved,

Fraud assessments, managing incidents and the ultimate goal, which is Resistance.

TARGET AUDIENCE:

Staffs in the Following Departments;

Inspectorate Division

Operations

Audit

Internal Control

Risk Compliance

COURSE CONTENT:

The Greatest Unmanaged Risk

Fraud and Corruption Demystied

Recognizing and Respecting the Risk

Frauds and Corporate Risk Assessment

Upfront Prevention and Detection

Managing Incidents

Resistances- the Ultimate Goal

Fundamentals of Fraud Detection

Fraud Schemes

Red Flags and Fraud Detection

Fraud and CAATs

Fraud Prevention and Control

Fraud Risk Assessments



Course Venue/date: 1. Kaduna, FEB. 5TH – FEB. 9th

2. Lagos, OCT. 22ND – OCT.26TH

3. Abuja, JULY. 9TH – JULY .13TH


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LEARNING OBJECTIVES:

The interrelationships between the role of an auditor, the accounting process and the

paradox of corporate governance failures are brought out vividly in this program. The liability

of auditors and accountants in public and private practice and responsibilities are examined

in the light of International Financial Reporting Standards. Current skills in forensic

accounting are also examined to aid practitioners in fraud detection. The aim of this program

is to assist those in these functions to forestall the kind of corporate cataclysms that has

become a frequent occurrence lately in the corporate and government sectors.

TARGET AUDIENCE:

Ÿ Accountants

Ÿ Auditors

Ÿ Bank Examiners

COURSE CONTENT:

Ÿ Contemporary issues in Forensic Accounting

Ÿ New Financial Investigation

Ÿ Fraud detection

Ÿ International Financial Reporting Standards

Ÿ Observed lapses of Auditors and Accountants in Large Corporate Failures

FORENSIC ACCOUNTING AND FRAUD AUDITING



Course Venue/date: 1. Kaduna, NOV.19H – NOV 23RD

2. Lagos, MARCH 12TH – MARCH 16TH



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COURSE SUMMARY This workshop will familiarize you with the key concepts of nance and accounting in organizations and help develop and measure KPIsAnd business optimization with more condence and will gain a toolkit of key ideas and cost management strategies, frameworks for analyzing cost and practical techniques for implementing cost reduction.

COURSE OUTCOMEParticipants will be able to:Ÿ Critically examine and interpret key nancial information including measuring the impact

of operational and marketing activities and establishing ROI of business decisions Ÿ Differentiate between strategic operational and tactical cost management.Ÿ Explore linkages between strategy, functions, management and budget.Ÿ Highlight the impact of human behaviour on strategic decision-making and nancial

control.Ÿ Demonstrate an approach of carrying out an effective cost transformation programme.

Etc.

WHO SHOULD ATTENDFinance professionals, accounts and nance staffs, project staffs and other stakeholders involve in costing and budgeting

COURSE CONTENT

COST MANAGEMENT AND COST OPTIMIZATION FOR MDA'S

INTRODUCTION – THE COST MANAGEMENT PROCESSŸ The risk of poor cost controlŸ Capital and revenue costŸ The importance of cost awarenessŸ Cost management- the key aspectsŸ How to build a cost management and control

process checklist for your area of responsibility.

INITIATING STRATEGIC COST MANAGEMENT PROJECTSŸ Strategic change-the catalystŸ Initiating a strategic cost management

programmeŸ Strategic information needsŸ Leadership risks and mitigationŸ Suggested framework for initiating a strategic

cost management programme

COST REMOVER- TAKING OUT COSTSŸ Cost awarenessŸ Costs of poor design/processes

Ÿ Value engineering

Ÿ Removing redundant costs

THE NEED FOR COMMERCIAL, TECHNICAL 7

FINANCIAL APPRAISALSŸ Understanding the problems before cash is

committed and costs incurredŸ Identifying commercial and technical risksŸ The time value of money-DCF techniques for

long-term projectsŸ Cost model for production process and

projectsŸ Costing models-project appraisalsŸ The use of spread sheets to identify sensitivity

and riskŸ How to focus on risk management.

C O S T M A N A G E M E N T P R O C E S S & TECHNIQUESŸ Big business that went burstŸ Corporate governanceŸ Structures and processesŸ Operational cost management techniquesŸ Cost drivers and performance measures

Ÿ Potential weakness and cost management

techniques

Ÿ Common cost optimization strategies


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A STRATEGIC COST OPTIMIZATION METHODOLOGYŸ Methodology overviewŸ Application of the methodologyŸ Programme and projects

BUDGETTING-PROPER BUDGETING CHALLENGES COSTSŸ The philosophy of the business-are costs

an issueŸ The importance of having the right cultureŸ The need for detailed business objectivesŸ Budgetary control measuresŸ Designing budget reports – for action

ZERO BASED BUDGETING-THE PRINCIPLESŸ Much more than starting with a clean

sheet of paperŸ What ZBB can achieveŸ The concept of decision packages-to

challenge business methods and costsŸ A review of an operating budget

AWARENESS OF OVERHEADS & OTHER COSTSŸ Denitions of cost –direct and indirect Ÿ Dealing with overheadsŸ The problems with overheadsŸ Ways of dealing with overheadsŸ Review of overheads allocation methods

and accounting and reporting issues

OVERHEAD AND PRODUCT COSTINGŸ Activity based costing (ABC)-the principles

and how it may be helpfulŸ Know the true cost of the productsŸ Should you be in business? Will you stay in

business?Ÿ Identifying weakness in a traditional

overhead allocationŸ How ABC will help improve product or

service costingŸ Identifying which products and activities

should be developed and which abandon

THE HUMAN FACTORŸ Effective leadershipŸ Reluctance to changeŸ Personal interestsŸ Passive and active method of winning

support

COST REDUCTION CULTUREŸ The need for cost reportŸ What measure can be used to identify

overspends as early as possibleŸ Cost control performance measures

DESIGN OF COST CONTROL REPORTSŸ Results should lead to action and deliverŸ Selecting cost control measures which

can be acted upon Ÿ Practice in designing action reports

COURSE SUMMARY-DEVELOPING YOUR OWN COST ACTION PLANGroup and individual action plans will be prepared with a view to participants identifying their cost risks area and the techniques which can be immediately applied to improve costing and reduce costs.






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· Change Management – Challenges and Strategies for Public

Institutions

· Global best practices in leadership, succession planning and

talent management.

· Conict Management and Policy Development Seminar

· Effective Planning and Execution Skills Workshop

· Policy Formulation, Implementation and Analysis

· Contemporary approaches to Corporate Social Responsibility

· Administration and ofce Procedure

· Emotional Intelligence

· Self, Time and Stress Management

MANAGEMENT & HUMAN RESOURCES


25

CHANGE MANAGEMENT – CHALLENGES AND STRATEGIES FOR PUBLIC INSTITUTIONS.

LEARNING OBJECTIVES: The business environment is experiencing major changes. Public

and private organizations are going through profound transformation, occasioned by

globalization, regulatory changes, privatization, instability of business environment, etc.

organizations have to develop competence that will facilitate their response to these

challenges and provide quality service to the public. This training is designed to equip

participants with requisite skills to initiate, maintain and sustain change. Strategies for

making far reaching changes and for improving organizational performance will also be

examined.

TARGET AUDIENCE:

Ÿ Top Company Executives

Ÿ Human Resources Managers

Ÿ Management Consultants

Ÿ Others change agents in both private/public sectors

COURSE CONTENT:

Ÿ Managing Organisational Change

Ÿ Characteristics of Effective Organizations

Ÿ Enhancing Organisational Productivity

Ÿ Creative Problem-solving and Decision Making

Ÿ Managing the Human Resource for sustained Results

Ÿ Effective Team Building

Ÿ Financial Management Function

Ÿ Effective Organisational Communication

Ÿ Developing Corporate Strategy

Ÿ Delegation and Authority

Quality Service Delivery: The Service Charter



Course Venue/date: 1. Kaduna, MARCH 26 – MARCH 30TH

2. Lagos, JUNE 25TH – JUNE 29TH

3. Abuja, OCT.22ND – OCT .26TH


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GLOBAL BEST PRACTICES IN LEADERSHIP, SUCCESSION PLANNING AND TALENT MANAGEMENT

EXPECTED OUTCOMES:This program focuses on the challenges facing modern-day executives and administrators who are saddled with varied issues concerning the optimal management of human and material resources. This program analyses the symbiotic relationship between leadership and decision-making. It combines theory and practice to inform the participants of the latest and best studies on how effective decisions are made, as well as how bad decisions can be avoided. Attention will be paid to recent research in neuroscience on the dual aspects of the decision making process: intuitive vs. rational, and the respective values of both. This course will focuses on modern studies in leadership, leadership styles & techniques. A great many organisations nurture and retain talent through effective management behaviour, evaluate, measure and report on talent management.

EXPECTED DELEGATES:Executives, Educators, Administrators, Line Managers and any other person tasked with planning, developing and resourcing succession planning and talent management within a department, business unit or indeed at a wider organizational level.

COURSE CONTENTMODULE 1

Ÿ Leadership

Ÿ Overview of leadership

Ÿ Modern strategies in leadership

Ÿ Elements of leadership

Ÿ Leadership styles and techniques

Ÿ The qualities of leadership

Ÿ Leadership studies & strategy for public

institutions

Ÿ Leadership concepts

MODULE 2

Ÿ Strategic Decisions

Ÿ The nature of strategic decisions and types

of decisions companies make.

Ÿ How to identify the difference between

strategic decisions and tactical decisions

Ÿ Roles you might play in the strategic

decision making process.

Ÿ Why implementation is critical

MODULE 3

Ÿ Human Information Processing and

Decision Traps

Ÿ What decision traps manager's fall into and

how to avoid them

Ÿ How stereotypes can bias your decisions

Ÿ Why “what is good for Starbucks may not

be good for your company”

Ÿ How initial “guesstimates” can negatively

impact your future decisions

Ÿ Why peop le l ook fo r conrming

information and how that leads to faulty

decisions

MODULE 4

Ÿ Strategic Decision Making Process

Ÿ How to evaluate your company's strategic

decision-making process

Ÿ Why and where executives go wrong in the

decision making process

Ÿ The different models of decision-making

Ÿ What steps you need to master to improve

your decision-making skills

Ÿ Why managers are not and cannot be

rational when making decisions.


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MODULE 5

Ÿ Understanding Risk and Probabilities

Ÿ The difference between uncertainty, risk

and certainty

Ÿ How to compute probabilities and

expected values

Ÿ How to combine probabilities to draw

valid conclusions

Ÿ How decision framing biases managers'

decisions and perceptions of value

Ÿ Why and when managers are more likely

to make risky choices

Ÿ Ways to apply decision framing in business

to inuence behaviour

MODULE 6

Ÿ Communication and Individual

Ÿ Differences in Decision Making

Ÿ How communication can undermine

effective decision-making

Ÿ The importance of comprehension and

factors that affect comprehension

Ÿ The four dimensions of the DISC Model of

human behaviour

Ÿ How to leverage behavioural styles to

improve strategic decision-making

MODULE 7

Ÿ Group Decision Making

Ÿ When to make the decision yourself and

when to make a group decision

Ÿ How the Vroom-Yetton Decision Tree

Model can help you make better decisions

Ÿ The benets and potential pitfalls of group

decision-making

Ÿ What best practices should be applied in-

group decision-making

MODULE 8

Ÿ Creativity in Strategic Decision Making

Ÿ Ways to prevent assumptions from

blocking creativity in each stage of

problem solving

Ÿ How cognitive processes keep us from

being creative

Ÿ How you can break creative block your

creative process

Ÿ Which techniques will improve your

brainstorming?

MODULE 9

Ÿ Designing and Implementing an Effective

Strategic Decision Making Process

Ÿ How to create an effective and efcient

strategic decision-making process

Ÿ Ways to analyse your company's current

strategic position

Ÿ How to effectively set long-term strategic

goals

Ÿ Why you should focus on alignment and

gap analysis in formatting your plan

Ÿ How to generate and evaluate different

strategic paths

Ÿ What you can do to make sure your

s t r a t e g y w o r k s a n d t h e p l a n i s

implemented

MODULE 10

Ÿ Acquiring talent

Ÿ Becoming an employer of choice

Ÿ Resourcing strategies

Ÿ Dealing with those who hoard talent

MODULE 11

Ÿ Developing talent

Ÿ What a development plan looks like

Ÿ Development activities

Ÿ Creating your own talent management

development programme

Ÿ Talent derailers and how to keep talent on

track

Ÿ Tough choices for tough times identifying

the core talent

Ÿ Tough choices for tough times giving

difcult messages

Ÿ Giving feedback (having constructive


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career conversations with people in the

talent pool)

Ÿ Career coaching

Ÿ Identifying mentors and working with

them to develop your top talent

Ÿ Niche development of talent

Ÿ Talent self-development

MODULE 12

Ÿ Managing talent

Ÿ Managing talent

Ÿ Problems and concerns that must be

addressed

Ÿ Rigour in performance management

Ÿ Outsourcing an activity to existing staff

moving into self employment

Ÿ Template for developing a business plan

for an outsourced business

Ÿ Talent management for high yers

MODULE 13

Ÿ Retaining talent

Ÿ Retaining talent

Ÿ Managing retrenchment in general and

specically of your key talent

Ÿ Building engagement in low-morale

situations

MODULE 14

Ÿ Evaluating the effectiveness of the

approaches adopted

Ÿ Evaluating your success



Course Venue/date: 1. Kaduna, SEPT 17TH – SEPT. 21ST

2. Lagos, MARCH 19TH – MARCH 23RD

3. Abuja, JULY 9TH – JULY 13TH


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CONFLICT MANAGEMENT AND POLICY DEVELOPMENT SEMINAR OVERVIEW:Conict is a dirty word, yet many managers have to deal with various degrees of conict on a regular basis. This course provides delegates with valuable skills to deal with these situations. Delegates will have the opportunity to discuss their individual situations and how they can be dealt with to achieve the best possible outcome. They will also be exposed to various dimensions of policy formulation. The different types of "difcult" people are considered to give delegates a greater understanding of the conicts that can arise. Delegates will leave with greater condence and a clear plan regarding how they can deal with conict in the workplace.

TARGET AUDIENCE:Ÿ Top Company ExecutivesŸ Human Resources ManagersŸ Management Consultants and Other Policy makers in both private/public sector

COURSE CONTENTSElements of a ConictThe Effects of ConictUnderstanding Different Personality TypesDealing with Different Expectations and Work EthicsDifcult People, Who Are They? Why they are Difcult? How to deal with them?Changing Difcult BehaviourCommunicating with Difcult PeopleGiving and Receiving CriticismMaking and Refusing RequestsResponding with Condence and ComposureAddressing Hostility and AggressionUsing Body LanguageWords to De-escalate and WinTiming the CommunicationA Checklist for Dealing with ConictCase Example of Conict PeopleDelegate Action PlansIntroduction to policy formulationInstitutional environment for policy formulationThe process of policy formulation.Enhancing capacity to formulate policyThe various dimensions to policy formulation managing the policy formulation process

Course duration: One Week.Course Fees: N150, 000 PER PARTICPANTCourse Venue/date: 1. Kaduna, NOV.19H – NOV 23RD 2. Lagos, AUG 6TH – AUG.10TH 3. Abuja, APRIL. 2ND – APRIL 6TH


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EFFECTIVE PLANNING & EXECUTION SKILLS WORKSHOP OVERVIEWIf you fail to plan you are planning to fail”... When we are at work we all feel we are 'busy'; but good companies and organizations make certain their employees are busy doing the right things efciently and effectively i.e. doing the right things, right. This workshop is the ideal way to learn and practice the skills of good planning and is a 'must' for all managers, supervisors, team leaders and shift leaders.

TARGET AUDIENCE:Ÿ Managers Ÿ Supervisors Ÿ Team leaders Ÿ Shift leaders

PROGRAMME CONTENTSThe Importance of PlanningWhy Should You Plan?Why People Avoid PlanningUnderstanding the Planning CycleDening the Aim of Your PlanIdentifying your GoalsSWOT and Related ToolsThe Goal MatrixExploring OptionsAfnity Diagrams and Related TechniquesTree DiagramsSelecting the Best OptionsDetailed Planning and SchedulingThe Elements of a Good PlanWBS & FlowchartsEstimating ResourcesCreating an Action PlanGANTT Charts and Load ChartsChecking Your PlanFeasibility ChecklistScenario Planning & Contingency PlanningSetting Milestones to Measure ProgressThe Logical Framework ApproachAvoiding the Common Planning Pitfalls

Course duration: One Week.Course Fees: N150, 000 PER PARTICIPANTCourse Venue/date: 1. Kaduna, MARCH 12TH – MARCH 16TH 2. Lagos, JULY. 9TH – JULY .13TH 3. Abuja, OCTOBER. 8H – OCT .12TH


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POLICY FORMULATION, IMPLEMENTATION AND ANALYSIS.

EXPECTED OUTCOME:The programme is designed to provide a comprehensive knowledge of the main concepts and skills required to provide leadership in corporate policy formulation and implementation within a development framework; an opportunity to undertake a range of optional subjects to satisfy the specialist needs relevant to management and corporate policy in a dynamic environment; an understanding of the design, implementation, and evaluation of corporate policies in developing countries. Delegates are taken through strategies to support policy processes through its analysis, advisory and service delivery functions as well as current economic policies in the context of leadership strategies; apply appropriate techniques for analyzing and managing sectoral policies and programmes; analyse the effects of leadership issues and changes in macroeconomic policies on different sectors of the economy and highlight the procedures for tracking developments in the implementation of sectoral policies.

EXPECTED DELEGATES:Ÿ Executives in emerging economy public sector departmentŸ Senior management staff Ÿ Finance managers in private sectorŸ Management staff in coordinative positionsŸ Managers and those in leadership positionsŸ Policy makers and administratorsŸ Others

COURSE CONTENT:MODULE 1Ÿ Overview of Policy formulationŸ The Institutional Environment for Policy FormulationŸ The process of policy formulation: Institutional path or institutional maze?Ÿ Enhancing Capacities to Formulate PolicyŸ The governance framework for policy formulationŸ Managing the policy formulation process

MODULE 2Ÿ The various dimensions to policy formulation: Economic, Administrative and External

dimensions.Ÿ Facilitating management innovations in various systems and organizationsŸ Sectorial Policies and Development Strategies in the Context of Overall Macroeconomic

Policy FrameworkŸ Nature and Dimensions of Sectorial Policy and Institutional ReformsŸ Determinants and Measurement of Sectorial PerformanceŸ Analysis of Sectorial Performance and Intersectorial LinkagesŸ Management of Sectorial Policies and Programmes


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MODULE 3Ÿ Managing organisational changeŸ Characteristics of effective organisationsŸ Enhancing organisational productivityŸ Managing the human resource for sustained resultsŸ Effective team buildingŸ Developing corporate strategyŸ Delegation and authority



Course Venue/date: 1. Kaduna, MAY 14H – MAY 18TH

2. Lagos, AUG 13TH – AUG .17TH

3. Abuja, OCT.29TH – NOV.2ND


33

CONTEMPORARY APPROACHES TO CORPORATE SOCIAL RESPONSIBILITY.

Expected OutcomeThis program is designed to help executives fully integrate social responsibility in ways that benet both society and business. You will learn how to develop an overarching CSR strategy suited to the unique requirements of your company—one that addresses the social, economic, and environmental effects—as you better position your organization for immediate and future success. In this program, you will enhance your ability to set priorities, measure results, and communicate the value of CSR efforts across your organization. Specically, you will learn how to:Ÿ Create competitive advantage through CSRŸ Assess risks and opportunities before making capital investments or other business

decisionsŸ Align CSR strategies with organizational goals and capabilitiesŸ Evaluate current initiatives and consolidate efforts around key objectivesŸ Present a business case for CSR initiativesŸ Implement CSR at all levels of the companyŸ Understand how CSR directly affects current and future regulatory practicesŸ Foster successful interaction with key internal and external stakeholders as well as

governments and nongovernmental organizations (NGOs).

THOSE TO ATTENDŸ CEO/Executive directorŸ Director of corporate social responsibilityŸ Director of developmentŸ Director of environmental health and safetyŸ Director of corporate social responsibilityŸ Director of corporate/community relationsŸ Heads of departmentsŸ Others

COURSE CONTENTSMODULE 1: DEFINING CORPORATE SOCIAL RESPONSIBILITYŸ D e n i t i o n s o f C o r p o r a t e S o c i a l

ResponsibilityŸ The effects of organizational activityŸ R e c o g n i z i n g C o r p o r a t e S o c i a l

ResponsibilityŸ The principles of CSR: Sustainability,

Accountability, and TransparencyŸ The prominence of CSR- the noticeable

change in popular consciousnessŸ Changing emphasis in companies:

impacting the social environment

Ÿ Environmental Issues and their Effects and Implications

Ÿ Externalization of costs: Spatial and Temporal

Ÿ Soc ia l Contract : Global t rends in Company/Society relationship

MODULE 2: INTEGRATING SOCIAL AND ORGANIZATIONAL VALUESŸ Making the business case for social

responsibility by calculating costs and benets

Ÿ Recognizing the links between the welfare of society and the success of the organization


34

Ÿ Examining opportunities designed to

benet the organization as well as the

community

Ÿ Integrating corporate social responsibility

best practices into key business areas

Ÿ Identifying and managing the positive

and negative impacts of business

activities on society

M O D U L E 3 : D R I V I N G S O C I A L

RESPONSIBILITY THROUGHOUT THE

ORGANIZATION

Ÿ Aligning social responsibility strategies

and goals with organizational objectives

Ÿ Embedding CSR within the business

culture to sustain the strategy over the

long term

Ÿ Building CSR expertise through hiring and

partnerships

Ÿ Integrating social responsibility metrics

into general performance management

systems

Ÿ Disseminating information on CSR policies

throughout the organization

Ÿ Demonstrating how CSR practices

continue to affect individuals and

departments

Ÿ Communicating the impact of social

respons ib i l i ty to capita l markets ,

shareholders, and other stakeholders

MODULE 4: MANAGING RISK AND

DECISION MAKING

Ÿ Evaluating complex environments and

potential impacts before investing capital

or making business decisions

Ÿ Interacting successfully with governments,

NGOs, and stakeholders

Ÿ Decentralizing CSR to allow for local

differences and optimizations across the

organization

Ÿ Identifying current vulnerabilities and

predicting future pitfalls related to

business practices

Ÿ Developing preparation and prevention

processes for handling crisis scenarios

Ÿ Integrating CSR initiatives in vendor and

supplier agreements

MODULE 5: LONG-TERM BRAND VALUE:

Ÿ Social responsibility and brand value-

challenging the status quo

Ÿ Pursuing brand excellence- A Passion to

Perform

Ÿ Leveraging Unique Insights

Ÿ Delivering Innovative Solutions

Ÿ Building Long term relationships

Ÿ Corporate Governance

Ÿ Sustainable risk management

Ÿ Product responsibility and consumer

protection

M O D U L E 6 : E T H I C S , C S R A N D

CORPORATE BEHAVIOUR

Ÿ What is Ethics?

Ÿ Ethical philosophies

Ÿ The Gaia hypothesis

Ÿ Corporate behaviour

Ÿ Corporate reputation

Ÿ CSR, Ethics and corporate behaviour

MODULE 7: PERFORMANCE EVALUATION

AND REPORTING

Ÿ What is Performance?

Ÿ Social Accounting

Ÿ Aspects of performance

Ÿ The balanced scorecard

Ÿ The environmental audit

Ÿ The measurement of performance

Ÿ The evaluation of performance

Ÿ The multi-dimensional performance

management

MODULE 8: GLOBALISATION AND

CORPORATE SOCIAL RESPONSIBILITY

Ÿ Globalization

Ÿ How globalization affects corporate social

responsibility


35

Ÿ Globalization, corporate failures, and

CSR

Ÿ Globalization- an opportunity or threat

to CSR

Ÿ Corporate governance

Ÿ Corporate governance principles

MODULE 9 : CORPORATE SOCIAL

RESPONSIBILITY AND LEADERSHIP

Ÿ The concept of leadership

Ÿ Styles of leadership

Ÿ Organizational culture and styles of

leadership

Ÿ Motivation

Ÿ Denitions of power

Ÿ Sources of power

Ÿ Systems of control

Ÿ Strategic planning

Ÿ Corporate planning

Ÿ Planned and emergent strategy

Ÿ Agency theory and its limitations



Course Venue/date: 1. Kaduna, JULY. 9TH – JULY .13TH

2. Lagos, MARCH 12TH – MARCH 16TH

3. Abuja, OCTOBER. 8H – OCT .12TH


36

ADMINISTRATION AND OFFICE PROCEDURES COURSE AIMSToday's ofce is a dynamic place to work with global networking, communication and work ows becoming increasingly complex and challenging. In order to ensure the efciency of the organisation, employers depend on ofce administrators to provide effective clerical support to all levels of management. Delegates will develop the necessary technical, organisation and interpersonal skills that will enhance their role as an effective member of the ofce team.

WHO should attendAdministrative staff and ofce secretaries who would like learn and understand the major functions of an ofce administrator, drivers and personal assistance also

Learning outcomeIdentify the roles and responsibilities of key administrative staffUnderstand the activities of the organisationHave a general knowledge of ITUnderstand basic ofce proceduresGain a better understanding of ling methods and proceduresLearn how to manage time efciently and deal with stress managementEnhance communication and interpersonal skillsPractice professional business writingHow to be assertive in the workplaceIdentify different types of templates for all forms of business correspondence – letters, memos, e-mails, minutes, etc.

COURSE CONTENTRoles and Responsibilities

Skills and Qualities

Roles of the Administration team

Departmental Functions

Ethics in the Workplace

Handling Difcult Situations

Planning and Organising

Dene What is Planning

Understanding Planning Components

The Main Stages of Planning

Principles of Prioritising

Giving and Writing Clear Instructions

Allocate Resources to Achieve Objectives

Identifying Obstacles

SMART Objectives and Goals

Plan, Schedule and Prioritise Your Activities

FilingFiling MethodsFiling Systems (Online Etc.)Rules for FilingFile Retention PoliciesPrivacy and Security

Time ManagementManaging Your TimeHow Well Do You Manage Your Time?Benets of Managing Your Time More EffectivelyBarriers to Time ManagementHow to Overcome the BarriersYour Common Time WastersEliminating Your Own Personal Time WastersPlan Each Day Efciently


37

Interpersonal SkillsCommunicationLearning to ListenDealing with Difcult PeopleCharacteristics of Behaviour PatternsWorking with the BossManaging Change

Information technologyMS OverviewKeeping Information Private and SecureHardware and SoftwareErgonomics

Business WritingProblems Encountered When WritingOrganise Thoughts and Generate High Quality ContentCreate a Plan for Letters, Memos and E-MailKeep Your Messages Short and SimpleGrab Your Reader's Attention with a Strong Opening LineProvide the Detail Needed to Support Your WritingWrite Proper E-Mail Messages

Course duration: One Week.Course Fees: N150, 000 PER PARTICPANTCourse Venue/date: 1. Kaduna, OCTOBER 15TH – OCTOBER 19TH 2. Lagos, FEB. 12TH – FEB. 16TH 3. Abuja, JULY. 9TH – JULY .13TH


38

EMOTIONAL INTELLIGENCE Course AimsThe rules for the workplace are gradually changing and we are judged completely differently to how we would have been twenty years ago. How intelligent you are, how much training you have had, or your qualications do not play the central role they once did. Employers are now concerned with how you handle yourselves and each other.

Emotional Intelligence (EI) makes the difference between average performers and star performers. Exceptional employees appear to be those who have greater levels of self-awareness and who are not only able to manage themselves but are also able to understand and work effectively with others.

WHO should attend This course is for anyone would like to learn how to perceive, understand, control and express their feelings accurately.

Learning outcomeŸ Gain a better understanding of how Emotional Intelligence impacts our livesŸ Learn how to become more self-awareŸ Manage yourself and your emotions more efcientlyŸ Know how to deal with conict situationsŸ Understand the principles of feedback – giving and receivingŸ Dene the various EI competencies and identify areas for improvement as neededŸ Identify their personal strengths and blind sports revealed through Personality Proling,

the Johari Window and EI self-assessments.Ÿ Determine the impact of different leadership styles and their associated competencies on

organisational climate

COURSE CONTENT

Emotional IntelligenceŸ What is Emotional Intelligence (EI)?Ÿ The Difference between Emotional

Quotient and Intelligence QuotientŸ Architecture and Skills: Core / Supporting /

ResultantŸ Intrapersonal versus InterpersonalŸ Handling Interpersonal Relationships

When Newly PromotedŸ Developing Interpersonal Relationships

with Your ColleaguesŸ Why Do We Need EI?Ÿ Is EI Learnable

Emotional Intelligence and Career

SuccessŸ Emotional Intelligence in the WorkplaceŸ Qualities of an EI Manager

Ÿ The Benets of EIŸ What EI is NotŸ Common Difculties at WorkŸ How to Overcome Your Emotions at

WorkŸ Using Emotional Intelligence to be

More ProactiveŸ Empathy and Active Listening

Self AwarenessŸ Getting in 'Touch' with Your FeelingsŸ Understanding How Your Feelings

Affect Your BehaviourŸ Taking 'Control' of Your EmotionsŸ Setting Long Term Personal Goals and

ObjectivesŸ Understanding the Purpose, Direction

and Mission of Your Life


39

Ÿ Self CondenceŸ What Makes Us Lose Condence in

OurselvesŸ Developing Our Self-CondenceŸ Giving Others CondenceŸ The Difference Between Urgent and

ImportantŸ Addressing Pareto's Principle; 80:20

Self-ManagementŸ Understanding Your 'Johari Window'Ÿ Identifying Conict SituationsŸ Feedback – Giving and ReceivingŸ Seeking a Compromise; Gaining a Win –

Win SituationŸ Understanding Our Own Filtering

SystemsŸ Active Listening: Understanding and

Being Understood

Self-MotivationŸ Understanding Motivators and De-

Motivators

Ÿ Maintaining a Positive 'Frame of Mind'Ÿ Being Motivated to Solve ProblemsŸ Believing that the 'Whole Is Greater Than the

Sum of the Parts'

Handling Effective RelationshipsŸ Relationships with SubordinatesŸ Managing Effective RelationshipsŸ Behavioural StylesŸ Social SkillsŸ Self-Development: Developing Yourself

Interpersonally and IntrapersonalŸ

Setting SMART Goals and Objectives to Develop Your EIŸ Identifying Personal Goals and ObjectivesŸ Developing a Personal Action Plan Ÿ Implementing the Action PlanŸ Agreeing an Effective Follow Up Process

Course duration: ONE WEEK.Course Fees: N150, 000 PER PARTICPANTCourse Venue/date: 1. Kaduna, FEB. 12TH – FEB. 16TH 2. Lagos, JULY 9TH – JULY 13TH 3. Abuja, OCTOBER 15TH – OCTOBER 19TH


40

SELF, TIME AND STRESS MANAGEMENT

COURSE AIMSPersonal time management skills are essential for professional success in any workplace. Those able to successfully implement time management strategies are able to control their workload rather than spend each day in a frenzy of activity reacting to crisis after crisis – stress declines and personal productivity soars! These highly effective individuals are able to focus on the tasks with the greatest impact to them and their organisation.

Our practical workshop will enable delegates to better manage their own time, becoming pro-active, avoid procrastination and enable them to motivate themselves thereby reducing levels of unhealthy stress.

WHO should attendJunior and middle cadre staffs,, supervisors, managers and anyone interested in the strategies of time and stress management to help personal motivation, delegation, planning and organizational skills.

Learning outcomePlan and prioritise each day's activities in a more efcient, productive mannerOvercome procrastination quickly and easilyHandle crises effectively and quicklyOrganise your workspace and workow to make better use of timeDelegate more efcientlyIdentify your own particular time wasters and adopt strategies for eliminating them from their work patternHandle e-mail and information overloadMeet tight deadlines with time to spareApply time management strategies when everything is top priorityStay focused and get the right things done at the right time the right wayBalance your personal and professional lifeAdopt appropriate strategies for dealing with interruptionsIdentify what is stress?Know the underlying causes of stressUnderstand the symptoms and causes of stressUnderstand the different types of behaviourManage yourself and your emotions more efciently


41

Course Content

IntroductionŸ Common Misconceptions Regarding

Managing Your TimeŸ Assessing Your Skills and Effectiveness as a

Time Manager?Ÿ Six Major Issues for Time ManagementŸ How to Manage Time Effectively?Ÿ Benets of Managing Your Time More

Effectively

Analysis of Most Common Time Theft and LossŸ Barriers to Time ManagementŸ How to Overcome the BarriersŸ Investigate the Correlation Between

Personality Types and Work Style Ÿ Managing the Time of Others

Time WastersŸ Factors that Make Time Management

DifcultŸ Common Time WastersŸ C a t e g o r i e s o f T i m e W a s t i n g ;

Environmental and Self-GeneratedŸ Self-Management and DisciplineŸ The ProcrastinatorŸ The Poor DelegationsŸ Eliminating Your Own Personal Time

WastersŸ Be Prepared for Meetings and Eliminate

Wastage

Urgency vs Importance IndexŸ What is the Difference between Urgent

and Important? Ÿ Understand the Four QuadrantsŸ Accept that Different People Have

Different PrioritiesŸ How to Prevent Being Victimised by the

Tyranny of the UrgentŸ The Addictive Experience

The Context of Setting ObjectivesŸ What is an Objective?Ÿ Setting “SMART” Goals

Ÿ Minimising Interruptions, Paperwork and Meetings

Ÿ Goal Setting and Action Planning

Principles of PrioritisingŸ What is an Objective?Ÿ Setting “SMART” GoalsŸ Minimising Interruptions, Paperwork and

MeetingsŸ Goal Setting and Action Planning

Time Management When Using the TelephoneŸ Making Time for the CallsŸ Making 'Follow-Up' CallsŸ How to Handle 'Talkative' CallersŸ Making Effective and Productive Outgoing

CallsŸ Identifying Tools to Help Us to Plan Calls

InterruptionsŸ Maintaining Focus While Chaos is Going

on Around YouŸ Managing InterruptionsŸ Making Technology Work for You?Ÿ Advantages and Disadvantages of Various

Types of TechnologyŸ Handling 'Drop-In' ColleaguesŸ Saying “No” More Assertively and

Effectively

The Paper MountainŸ Sorting and Classifying Your DeskŸ Controlling the Flow of PaperŸ How to Reinforce and Implement a Clear

Desk PolicyŸ Handling Paperwork: RAFT Model

Dealing with StressŸ What is Stress?Ÿ Spotting the Symptoms of StressŸ Identify the Sources of Stress at WorkŸ Understanding Stress; Why We Need

Stress in Our LivesŸ How Stress has Changed


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Ÿ Planning to Deal with Your Own Stress

Ÿ Your Thoughts and Responses to Stress

LifestyleŸ Does Your Lifestyle Limit or

Increase Stress?Ÿ Tips for Staying Healthy and

Keeping a Clear PerspectiveŸ Getting the Help and Support

When Required

Responses to StressŸ Extra EnergyŸ Damage ControlŸ Fast ResponseŸ Personalities that are Prone to

StressŸ Behaviour in Stressful Situations



Course Venue/date: 1. Kaduna March 13TH – March 17TH

2. Lagos, JULY 3rd – JULY 7TH

3. Abuja, OCTOBER 2nd – OCTOBER 6th


43

PROJECT AND PROCUREMENT

· Best Prac�ces and Management of Procurement Func�ons

· Inventory and stock control Management

· Project Finance Strategies - Opportuni�es and Challenges

· Purchasing Management

· Events Management (seminars, mee�ngs, stakeholders forum and retreat


44

BEST PRACTICES AND MANAGEMENT OF PROCUREMENT FUNCTION

LEARNING OBJECTIVES:Procurement is the key strategic element to measure supplier performance and to manage the organization's supplier relationships; employ best practices and monitor marketing trends; and to research and keep up with emerging technologies. Organizations are beginning to recognize the value-added benets that trained procurement staff can bring to their organization. This has ginger us to review the current procurement practices, acquaint participants with the Nigeria Procurement Act and provide them with up-to-date knowledge, tools, techniques and global best practices so they can optimize their functions and create enhanced value for their organizations.

TARGET AUDIENCE:Procurement OfcersConsultants,

And other key Support Service Staff whose roles may be seen as negligible but whose Procurement skills, or lack of it, may impact hugely on the Organisation

COURSE CONTENT:Principles of ProcurementProject Start-upRisk Allocation modelBusiness CaseProcurement StrategyMarket AssessmentMarket CreationProduce RequirementSupplier SelectionProposal EvaluationContract PreparationBid EvaluationProject ClosureDeliveryContract Management



Course Venue/date: 1. Kaduna, OCTOBER 2nd – OCTOBER 6H

2. Lagos, FEB. 20TH – FEB. 24TH

3. Abuja, JULY 3rd– JULY 7TH


45

INVENTORY AND STOCK CONTROL MANAGEMENT

Expected OutcomesUpon the completion of this seminar, delegates will learn how to:Ÿ Appreciate that time is cashŸ See that movement to the customer is all that adds valueŸ Work with all of the supply chain players paysŸ Look “outside of the box”Ÿ Use the appropriate Inventory methodsŸ Apply the 8 Rules for Effective Supply Chain ManagementŸ Apply the 9 box Matrix for Effective Inventory

Expected Delegates

This seminar is designed for:

Ÿ Those new to managing inventory

Ÿ Those non-inventory people who need to gain an awareness of the issues and key drivers

Ÿ of stock control operations

Ÿ Inventory, Stock, Supply Chain, Logistics, Warehouse and Distribution

Ÿ Supervisors/Managers

Ÿ Owners, operators and Directors of companies who hold sock and inventory

Module 1: Inventory and the Supply ChainInventory denitions and importanceInventory in the Supply ChainThe Supply Chain RulesSupply Chain and Inventory dynamicsInventory and FinanceInventory and StatisticsTruths on Inventory

Module 2: Inventory Key ConceptsKey Component: Demand AnalysisKey Component: Demand ForecastingKey Component: Supply Lead TimeKey Component: Cost & BenetsInventory policiesInventory in organizations

Module 3: Inventory Replenishment Methods and SystemsBasic mechanics of inventory systemsThe stock time curveOrder QuantityFree stockSimple replenishment methods, for example, Min/MaxAccurate replenishment methods, for example, Reorder Point and Reorder Level (ROP/ROL)


46

Truths on ReplenishmentRequirements planning systems, for example, Mater ia l s / Manufactur ing Resource / Requirements Planning (MRP/MRPII)

Module 4: Stock Control and Inventory PerformanceStock CheckingStock accuracyStock tolerances and approvalsStock reconciliations/discrepanciesSurplus and obsolescent stockPreservation optionsStorage conditionsStock codingVariety reductionsEvaluating Inventory PerformanceInventory AssessmentAssessing the stock levelModels for implementing inventory controlDetermining stock targetsInventory questionsInventory KPI's in warehouses/stores

Module 5: Inventory StrategiesInventory PolicyStock CommitteeCritical stockUse of squirrel storesForecast or order driven?Collaborative planning forecasting and replenishment (CPFR)Collaborative supply chainsIncotermsVendor Managed Inventory (VMI)Consignment stockingCo Managed Inventory (CMI)Call offsTelemetryICTOutsourcingInventory ImprovementsUsing the Supply ChainUsing the Theory of ConstraintsPractical inventory improvementsKeys to reducing stock levelsThe 7 Rules for planning inventoryModel for planning inventory



Course Venue/date: 1. Kaduna, JAN 15TH – JAN .19TH

2. Lagos, MAY. 19TH – MAY. 23RD

3. Abuja, AUG. 27TH – AUG .31ST


47

PROJECT FINANCING STRATEGIES – OPPORTUNITIES AND CHALLENGES

LEARNING OUTCOME:

Spot the weaknesses in your project package: select the best structure to get you to a

“nancial close”. Develop a risk system to tackle any project package. Gain ideas to cut down

on the third-party costs! Work out which funding market to approach next... Find out the

latest in Public Private Partnerships (PPP). Factor in and understand the “loose structures”

tolerated in some funding markets. Integrate project IRR ideas - with the downside

expectations of the nanciers. Develop negotiation skills and tactics to achieve the best

possible deal! Reduce your time and cost to get to “a nancial close”

TARGET AUDIENCE:

Project Finance & Risk departments

Structured Finance Bankers: arrangers, asset-based and syndicated lenders

Project Sponsors: Project Managers, Business Development Executives

Financial Advisers and Analysts

Surveyors

Policy ofcers from government agencies/ Privatisation specialist

Credit Risk Managers/Development Banks/Rating Agencies

Investment Analysts/Fund Managers / Institutional Investors

Insurance Specialists/Project Underwriters / Re-insurersLegal Counsel

COURSE CONTENT:

Characteristics of Project Financing

Infrastructure Projects, BOT, PPP

Legal Issues

Offtake

Analysis of Cashow and Debt StructuringCapital MarketsAnalysis by Project Sponsors

Other Issues in the Structuring of Limited Recourse Project Financing

Review of the Role of the Model in Project Finance

Models Limited Recourse Transactions

Modeling Best Practice

Specic Issues



Course Venue/date: 1. Kaduna, SEPT.3RD – SEPT. .7TH

2. Lagos, DEC. 3RD – DEC. 7TH



48

PURCHASING MANAGEMENTCOURSE AIMSPurchasing and supply affects the strategic capabilities of the organisation in many ways. Successful organizations need highly trained and effective managers. Where in the past many viewed it as a standalone function, it is now seen as a set of value adding processes that link directly to the market and the organization's ability to innovate and deliver value in the marketplace.

Discover how the purchasing department ts in the total function of the supply chain operations and during challenging times how more is needed from the buyer. This programme will give you the tools to produce the results critical to the ongoing success of the business.

WHO SHOULD ATTENDSenior buyers, purchasing supervisors, purchasing managers and other managers who need to understand purchasing management.

LEARNING OUTCOMEUnderstand the purchasing cycleEssential requirements for Purchasing ManagementTeam structures and rolesLearn about the different approaches to purchasingKey benets of improved purchasingUnderstand the documentation process.Learn how to research and investigate potential suppliersStrategies and tactics for improved buyingDevelop skills in writing requests for quotation, proposal, information, and tenderDevelop effective negotiation skillsLearn how to evaluate the performance of the goods and services in line with requirementsLearn the top tips for effective procurementMeasuring and Improving purchasing performanceThe importance of Key Performance measures

Effective PurchasingŸ What is the Role of Purchasing?Ÿ Essentials of Effective PurchasingŸ What Other Functions Expect from

PurchasingŸ Team Roles and ResponsibilitiesŸ Best Practices for Effective PurchasingŸ Concepts and Approaching in Purchasing

Management

Effective Purchasing ToolsŸ Spend Mapping

COURSE CONTENTŸ Supply PositioningŸ Supplier IntelligenceŸ Supplier SelectionŸ The Role of Distributors and Agents

Sourcing TechniquesTendering & NegotiatingDirect sourcingE commerceTendering – RFI's, RFQ'sNegotiation PreparationNegotiation Strategy and Tactics


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Negotiating with Different CulturesE- Procurement

F inanc ia l and Non-F inanc ia l PurchasingŸ MeasuresŸ Pricing MechanismsŸ Value AnalysisŸ Cost AnalysisŸ Total Cost of OwnershipŸ Capital Equipment Life Cycle CostingŸ Early Involvement of Other Functions

I m p l e m e n t i n g P u r c h a s i n g ImprovementsŸ Key Performance Measures to Monitor

and Deliver ImprovementsŸ Metric HierarchiesŸ Implementing ChangeŸ Planning CommunicationsŸ Action PlanningŸ

Purchasing Operations and StructureŸ The Purchasing ProcessŸ Purchasing Policy and ProceduresŸ Supply Management integration for

Competitive AdvantageŸ Purchasing and Supply Chain Organisation

Strategic SourcingŸ Supply Management and Commodity

Strategy Development Ÿ Supplier Evaluation and SelectionŸ Supplier Quality ManagementŸ Supplier Management,Ÿ Creating a World-Class Supply BaseŸ Worldwide Sourcing

Strategic Sourcing ProcessŸ Cost ManagementŸ Purchasing and Supply Chain Analysis: Tools

and Techniques Ÿ NegotiationŸ Contract Management Ÿ Purchasing Law and Ethics



Course Venue/date: 1. Kaduna, MAY. 14TH – MAY .18TH

2. Lagos, SEPT.17TH – SEPT. 21ST

3. Abuja, DEC. 10TH – DEC. 14TH


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EVENTS MANAGEMENT (SEMINARS, MEETINGS, STAKEHOLDER'S FORUM AND RETREAT)

COURSE AIMSThe success of an event manager, producing social events, depends upon understanding life cycle events. Every life has its ceremonies, rituals and traditions, great and small, religious and non-religious. This course is designed to focus on the understanding of event planning guidelines and responsibilities.

The course covers all the elements of event management from the initial feasibility stage through to planning, on site management, and nally post event evaluation.

WHO SHOULD ATTENDThis course is designed for event organizers who wish to learn practical techniques for successful event management.

LEARNING OUTCOMEA knowledge and understanding of what an 'event' isA knowledge and understanding of the process of event managementSkills in how to conduct a stakeholder analysisA knowledge and understanding of risk and hazardsSkills in how to conduct a risk assessmentSkills in exploring opportunities for the eventBasic management skillsSkills in how to use planning toolsOrganisational skillsA knowledge and understanding of budgetsSkills in controlling nancesPost-event evaluation skills

COURSE CONTENTUnderstanding Event ManagementŸ What is an EventŸ Role of the Event ManagerŸ Phases of Event ManagementŸ Event ManagementŸ How to establish your credibility as a

leaderŸ Understanding the challenges people

newly promoted faceŸ Creating a team visionŸ Adapting your leadership style to suit

different situations

Effective delegation skillsŸ Make employees accountable and

responsible

Ÿ Giving positive and negative feedbackŸ Utilising feedback to modify employee

behaviourŸ Providing 'constructive' criticismŸ Identify your strengths and weaknessesŸ Initiation – purpose and objectives

S t a ke h o l d e r a n a l y s i s – n e e d s , expectations, inuenceManaging Risks

Risk AssessmentRisk Response

The Event Project Life CyclePlanning scheduleTimeline – countdown to success


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Key event elementsPlanning documentationEvent Planning WorksheetsPlanning – Opportunities, Risks, Any Modications Needed?Implementing The Planning Risk Content Cost ScheduleTime ManagementPrioritising Tools

The Written Event PlanTypes Of EventComplexityScale Of EventLegal RequirementsClient RequirementsResources

Tools for Event ManagementPrioritising ToolsGrid AnalysisPaired ComparisonCovey's Matrix

Organising ToolsCritical Path AnalysisGantt ChartsBrainstorming Mid Mapping

Managing PeopleDelegatingMotivatingMethods of Communication – VAK

MarketingMarketing StrategyMarket Analysis

The Marketing MixAdvertising and promoting the event

Event PromotionAdvertisingPRWord of MouthDirect MarketingPress ReleasesTarget MarketResources NeededSchedule

The Media KitWhat Is It?Press Release Including The '5 W's' (What, Where, Who, Why and When) Event ProgrammeSponsor Information Interview Possibilities, Times and Contact Details of any 'Stars'

Visiting the VenueAdaptationCommunicationPre-Events / Post-Event BriengsUtilities and ElectricitySound SystemFoodPortable ToiletsPlanning and Control DocumentationRecord and Seat Arrangement

Budgeting and Financial ControlUnderstanding the purpose and uses of budgetsBudgetary ControlRevenue and ProtCash Flow Forecasts

Monitoring Cash Flow

Course duration: One Week.Course Fees: N150, 000 PER PARTICPANTCourse Venue/date: 1. Kaduna, APRIL 9TH – APRIL .13TH 2. Lagos, JULY. 9TH TH – JULY .13TH 3. Abuja, OCTOBER. 8TH – OCTOBER 12TH


52

REGULATIONS

AND

COMPLIANCE

· Arbitration and Mediation in Alternative Dispute Resolutions

· Telecoms Regulations (Tariff and Rate) workshop.

· Regulations in Digital Age

· Regulations in Modern Telecoms


53

ARBITRATION AND MEDIATION IN ALTERNATIVE DISPUTE RESOLUTION

OVERVIEW:This program is designed to expose participants to the various methods available for the effective and efcient resolution of disputes other than courts processes, such as arbitration and mediation. The program will enhance the understanding and ability to negotiate and resolve conicts as well as provide solid foundation in alternative dispute resolution processes. The training will cover the basic foundation for effective deal-making negotiations, understanding the bargaining style, setting goals in negotiation, nurturing relationship critical to negotiation success, and maximizing leverage to conclude deal.

Emphasizes will also be given to the structure and goals of mediation process, skills and techniques mediators use to aid parties in overcoming barriers to dispute resolution. This program will also provide participants with deep insights regarding the latest development on important issues involving arbitration and its intersection with domestic courts, with emphasis on drafting of arbitration clauses and agreements, awards, procedure of arbitration and ethical issues

WHO SHOULD ATTENDGovernment and private sector lawyers engaged in providing legal servicesOfcials of Legal unitJudgesCourt administratorsNon-lawyer professionalsGovernment ofcers and public sector managers

COURSE CONTENTIntroductionArbitration and mediation versus litigation

The negotiation processDifferent approaches to negotiation (creating value versus claiming value; structuring a deal versus resolving dispute)Assessing the interest of parties involvedOpening offersStrategic concessionsWhy negotiation failsBreaking deadlockNegotiating a dispute resolution clause(participants will engage in negotiation exercises)

How mediation worksOverview of mediation

Why mediationRoles and quality of a mediator

Mediation tools and principlesChanging patterns of communicationIntervention principlesListening and questioning skillsStages in mediationProblem identicationAgreement writing

The role of advocacy and litigantHow to prepare for mediationHow to device a settlement strategyHow to advocate for yourself and your clientHow to manage you client during mediation


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The Arbitration processes

Designing the process: drafting the

arbitration clause

Choice of rules of arbitration

Conduct of proceeding: initiating

arbitration, constituting tribunal,

establishing terms of reference,

interim relief, submitting

testimonies, hearings and awards

Arbitrators ethics and challenges

to arbitrators (participants will play

role of counsel or arbitrator in

simulated international arbitration)



Course Venue/date: 1. Kaduna, OCTOBER 15TH – OCTOBER 19TH

2. Lagos, FEB. 12TH – FEB. 16TH



55

REGULATIONS IN DIGITAL AGECOURSE SUMMARY Technological and economic realities are fast shaping the designs and impact of telecoms regulation. This course is designed to give participants a good knowledge of telecoms regulation and how regulation shapes technological development and viz a viz.

COURSE OUTCOMEParticipants will be able to:Ÿ Describe the main regulatory instruments and when and where they may be appliedŸ Understand why and where regulations may be imposedŸ Have a mastery of the economics of regulations Ÿ Appreciate the distinctive characteristics that affect regulations of networks utilizing

different technologiesŸ Describe how radio spectrum may be allocated and assigned and the institutional method

by which this may be achieved.Ÿ Set out simple regulatory strategy and identify how regulatory strategies and policies will

affect different operations. Etc.

WHO SHOULD ATTENDTelecom service providers, telecom regulator and other stakeholders in telecom industry

COURSE CONTENTWHY REGULATE?Markets and markets failureThe importance of the consumersEconomics fundamentals: supply and demand, competition and monopolyNetwork and network effectsEnsuring any to any connectivityRegulation vs. competition law

REGULATORY INSTITUTIONS AND THE PROCESS OF REGULATIONSThe lawNational regulatory authoritiesEx ante reviewsLicensesThe EU model

THE MARKET REVIEW PROCESS (1): MARKET DEFINITIONSCase study: dening the broadband access market in the NetherlandsMarket denitionsWhat is a market?

What is a relevant marketProduct and geographic marketsThe hypothetical monopolist testTechnological and social challenges to market denitionsCase study: dening the broadband market

THE MARKET REVIEW PROCESS (2): MARKET POWERCase study: market power in mobile communication: the situation in GreeceMarket powerWhat is market power: EU, US denitionsHow do regulators decide if a rm has market Market shareCountervailing buyer powerOther criteria

ABUSE OF A DOMINANT POSITIONExclusion and ExploitationAnti –competitive practices. Price and non-pricing discrimination, margin squeeze, predatory pricing, refusal to supply, and


56

bundling and tyingEnsuring you do not abuse a dominant positionSpotting abuse by others

THE MARKET REVIEW PROCESS (3): THE REGULATORS POWER TO IMPOSE REMEDIESCase study LLU and functional separationThe regulators power to impose remediesPowers available to the regulatorsPrice controlsTransparencyAccounting separationNon-discriminationAccess and local loop unbundlingFunctional separation

THE REGULATORY FUNCTIONWhose responsibilityRequired skillsSupporting the businessRelationship with the regulatorChoosing your battle

COMPLIANCE: COST OR OPPORTUNITYThe cost of non-compliance-case studyTurning compliance from internal policeman to business opportunityBuilding compliance into business decision making Understanding which regulation affects your company and which functions within the company.

DEVELOPING A REGULATORY STRATEGYChoosing which battle to ghtWhere is your business in the market?What do you want to defend?What do you want to gain?What to target

PRICE REGULATIONWhy regulate pricePrice cap regulationRetail minusPrice setting by the regulatorsOn-net and off-net prices

COST MODELSCase study: mobile call termination.Benchmark, FAC and LRICIncrement costs, mark-ups and pricesPrice oor and ceilingsPricing and investment riskPricing unbundled elementsMobile call terminationsExternalities and mobile call termination pricing

REGULATIONS OF NEXT GENERATION NETWORKSThe regulators dilemmaNGN interconnectionsNGN and media convergenceIncentivizing investmentsNonimpact on market denitions

REGULATING RADIO SPECTRUMSpectrum managementSpectrum as resourcesSpectrum policy and planningNational frequency allocation tablesLicensing, authorization and administration regimesThe economics of radio spectrumSpectrum pricingCost recoveryAdministrative incentive pricingAuctions

BUSINESS SIMULATION.



Course Venue/date: Kaduna, Abuja, Lagos. (Call for Date)



57

REGULATIONS IN MODERN TELECOMSCOURSE SUMMARY Technological and economic realities are fast shaping the designs and impact of telecoms regulation. This course is designed to give participants a good knowledge of telecoms regulation and how regulation shapes technological development and viz a viz.

COURSE OUTCOMEParticipants will be able to:Ÿ Evaluate the impact of changes that have taken place in regulations in recent years and

decadesŸ Clearly explain why and where regulation may be imposedŸ Gain a mastery of the economics of regulationsŸ Provide guidance on the allocation and assignment of radio spectrum using institutional

methods by which this is achievedŸ Better assess how a range of regulatory strategies and policies will affect different

operatorsŸ Identify anti-competitive behaviour and assess the likelihood and impact or regulatory

interventionŸ Build a greater appreciation of the distinctive characteristics that effect regulation of

networks utilizing different technologies. Etc.

WHO SHOULD ATTENDTelecom service providers, telecom regulator and other stakeholders in telecom industry

COURSE CONTENTWHY REGULATE?Ÿ Markets and markets failureŸ The importance of the consumersŸ Economics fundamentals: supply and

demand, competition and monopolyŸ Network and network effectsŸ Ensuring any to any connectivity

REGULATORY INSTITUTIONS AND THE PROCESS OF REGULATIONSŸ The lawŸ National regulatory authoritiesŸ Ex ante reviewsŸ LicensesŸ The EU modelŸ

THE MARKET REVIEW PROCESS (1): MARKET DEFINITIONSŸ Market denitionsŸ What is a market?

Ÿ What is a relevant market?Ÿ Product and geographic marketsŸ The hypothetical monopolist testŸ Technological and social challenges to

market denitionsŸ Case study: dening the broadband

market

THE MARKET REVIEW PROCESS (2): MARKET POWERŸ Market powerŸ What i s market power: EU, US

denitionsŸ How do regulators decide if a rm has

market? Ÿ Market shareŸ Countervailing buyer powerŸ Other criteriaŸ Case study: market power in mobile

telecoms


58

ABUSE OF A DOMINANT POSITIONŸ Exclusion and ExploitationŸ Anti –competitive practices. Price and

non-pricing discrimination, margin squeeze, predatory pricing, refusal to supply, and bundling and tying

Ÿ Ensuring you do not abuse a dominant position

Ÿ Spotting abuse by others

THE MARKET REVIEW PROCESS (3): THE REGULATORS POWER TO IMPOSE REMEDIESŸ The regulators power to impose

remediesŸ Powers available to the regulatorsŸ Price controlsŸ TransparencyŸ Accounting separationŸ Non-discriminationŸ Access and local loop unbundlingŸ Functional separationŸ Case study LLU and separation

COST MODELSŸ Benchmark, FAC and LRICŸ Increment costs, mark-ups and pricesŸ Price oor and ceilingsŸ Pricing and investment riskŸ Pricing unbundled elementsŸ Mobile call terminations

Ÿ Externalities and mobile call termination pricing

REGULATING RADIO SPECTRUMŸ Spectrum managementŸ Spectrum as a resourceŸ Spectrum policy and planningŸ National frequency allocation tablesŸ Licensing, authorization and administration

regimesŸ The economics of radio spectrumŸ Spectrum pricingŸ Cost recoveryŸ Administrative incentive pricingŸ Auctions

THE REGULATORY FUNCTIONŸ Whose responsibilityŸ Required skillsŸ Supporting the businessŸ Relationship with the regulatorŸ Choosing your battle

COMPLIANCE: COST OR OPPORTUNITYŸ The cost of non-compliance-case studyŸ Turn ing compl iance f rom interna l

policeman to business opportunityŸ Building compliance into business decision

making Ÿ Understanding which regulations affect

your company and which functions within the company.



Course Venue/date: Kaduna, Abuja, Lagos. (Call for Date)



IT & SOFT SKILLS

· Microsoft Excel, Beginner and Intermediate Course.

· Advance Microsoft Excel course.

· Data Analysis and Presentations using SPSS and Excel.

· Basic Monitoring and Evaluation Course.


60

MICROSOFT EXCEL, BEGINNER AND INTERMEDIATE COURSE

COURSE OBJECTIVESThe Microsoft Excel Beginner and Intermediate course will provide learners with a core understanding of how to effectively operate and use the Excel spreadsheet software at an advanced level. Whether you need to learn the skills for work, ll the gaps in your CV or simply fancy learning something new, this Excel Advanced course is perfect.

WHO SHOULD ATTENDData and statistics ofcers, accounts staffs and those working with excel applications

Course ContentBasic Level:

Introduction to SpreadsheetsUnderstanding Microsoft ExcelExcel Workbook WindowsBasic Spreadsheet SkillsExcel Help SystemOpening and Closing WorkbooksUnderstanding Workbook File FormatsCreating New WorkbooksSelecting CellsAuto Sum and Auto Fill FunctionCell Referencing and RequestFormatting CellsFormatting NumbersPlacing Cell AlignmentCell, Rows and ColumnsUnderstanding WorksheetsEditing, Copying and Moving CellsPage Layouts in ExcelProong WorkbooksBasic Options, Ribbons and ToolbarFinal Assessment

Intermediate Level:Introduction to Excel Spreadsheet Intermediate LevelDening Names in ExcelSorting DataUsing Excel TablesFiltering Data in ExcelUnderstand ChartsChart Design Options and ToolsChart Format ToolsCombo ChartsFunctions within ExcelUnderstanding Date FunctionInformation FunctionsLogical FunctionsFinancial FunctionsFind and ReplaceHeaders and FootersAdding CommentsConditional FormattingFinal AssessmentMicrosoft Excel Beginner and Intermediate course



Course Venue/date: 1. Kaduna, JULY 2ND – JULY 6TH

2. Lagos, MARCH. 19TH – MARCH. 23RD

3. Abuja, DEC .3RD – DEC .7TH


61

Course overview

This Advanced Microsoft Excel training class is designed for participants to gain the skills necessary to use pivot tables, audit and analyze worksheet data, utilize data tools, collaborate with others, and create and manage macros.

Target Audience participants who have intermediate skills with Microsoft Excel drawn from Data and statistics ofcers, accounts staffs and those working with excel applications

Learning outcome

Ÿ After completing this course, students will be able to: Insert the course objectives in a bulleted list with periods. For example:

Ÿ Create pivot tables and charts.Ÿ Learn to trace precedents and dependents.Ÿ Convert text and validate and consolidate data.Ÿ Collaborate with others by protecting worksheets and workbooks.Ÿ Create, use, edit, and manage macros.Ÿ Import and export data.

ADVANCE MICROSOFT EXCEL

COURSE CONTENTIntroduction to Excel AdvancedUsing Text to ColumnsThe Paste Special FunctionData ValidationSubtotals and GroupingConsolidating DataScenario AnalysisData Tables in Scenario AnalysisWhat-if AnalysisMats and Trig FunctionsText Functions in ExcelUsing Lookup FunctionsVlookupsHLookupsUsing Statistical FunctionsDatabase FunctionsFormula Auditing and Error Tracing

Hyperlinks in ExcelLinking DataUnderstanding Pivot TablesUsing Pivot ChartsWorkbook PropertiesProtecting and Sharing WorksheetsData Encrypting and Finalizing WorkbooksUnderstanding to MacrosCustom Number Formats in ExcelUsing Custom ListsWorking with TemplatesTracking Changes in ExcelMerging and Compare Excel WorkbooksFinal AssessmentMicrosoft Excel Software



Course Venue/date: 1. Lagos, FEB. 12TH – FEB. 16TH

2. Abuja, JULY. 30TH – AUG.3RD


62

DATA ANALYSIS AND PRESENTATIONS USING SPSS AND EXCEL

Course descriptionThe course is designed to provide an intensive introduction to the latest version of the Statistical Package for the Social Sciences (SPSS), now known as IBM SPSS Statistics and Microsoft excel package. SPSS is a user-friendly Windows-based statistical software and a powerful and versatile tool for data analysis. The training combines lecture and hands-on laboratory sessions and involves an analysis of a subset of a large dataset.

Who should attendThe course is recommended for business analysts and other researchers, statistical/data analyst who wants to enhance their data analysis capability. The training targets those with limited statistical background and is also an appropriate refresher for those whose statistical experience was gained many years ago.

Course outlineIntroduction to Excel AdvancedUsing Text to ColumnsSubtotals and Grouping

Data inputtingData ValidationConsolidating DataScenario AnalysisData Tables in Scenario AnalysisWhat-if AnalysisMats and Trig FunctionsText Functions in ExcelUsing Lookup FunctionsVlookupsHLookupsUsing Statistical FunctionsDatabase FunctionsFormula Auditing and Error TracingHyperlinks in ExcelLinking Data

Understanding Pivot TablesUsing Pivot ChartsWorkbook PropertiesProtecting and Sharing WorksheetsData Encrypting and Finalizing Workbook

Overview of SPSS Univariate analysis and graphical presentation

Frequency distributions, Measures of central tendency and Measures of dispersion

Data management Variable creation and transformation, Selection of cases Bivariate analysis

Cross tabulations, Chi-square test, ANOVA, t-test

Linear regression analysis



Course Venue/date: 1. ABUJA, OCT.29TH – NOV. .2ND

2. Lagos, MARCH. 5TH – MARCH. 9TH


63

BASIC MONITORING AND EVALUATION COURSE


Course Fees: N150,000 PER PARTICIPANT

Course Venue/date: 1. ABUJA, NOV.5TH – NOV. 9TH

2. Lagos, MARCH. 12TH – MARCH.

Course objectives:Ÿ To equip participants with the knowledge and basic skills for effective performance of

monitoring and evaluation processesŸ To build the capacity of participants in the implementation of Information Management

System, including data collection, processing, and reporting.

Specic objectives:By the end of the course, each active participant (attended all training sessions) should be able to:Ÿ Dene, outline and differentiate the basic principles and activities of monitoring and

evaluationŸ Differentiate the stages of the Programme Management Cycle and the M&E CycleŸ Describe the logical framework for strategic planningŸ Prepare based on situation analysis, option appraisal, prioritization, goal a project plan

setting and formulation of SMART objectivesŸ Prepare (TOR)/proposal for monitoring and evaluation exercisesa terms of referenceŸ Describe the common methods of monitoring and evaluationŸ Process – analyze and interpret – routinely collected programme dataŸ Make, and differentiate between, observation interpretation, conclusion and

recommendation of a monitoring or evaluation exerciseŸ Report processed information in a structured, logical and evidence-based presentation Who should attend?Project/Programme ofcers, M&E Staffs, others interested in Monitoring and Evaluation.

Course content:Pre-Course Expectation AnalysisDenitions, Principles and types of monitoring and evaluation activitiesProgramme Management CycleM&E System and FrameworkMonitoring & Evaluation CyclesLogical framework for project planningPractical/Group work: Preparing a project planSteps of Terms of Reference (TOR) or Proposal for Monitoring & Evaluation activitiesPractical/Group work: Preparing a Terms of Reference (TOR)Monitoring and Evaluation Methods: Methods of Programme Review, Supervision and EvaluationData Processing: analysis, interpret and presentation of routine programme dataStructure of a technical report: understanding observation, interpretation, conclusion and recommendationPost-course evaluation


64

LIST AND PROFILE OF SOME OF OUR FACILITATORS/ TEACHING FACULTY

DR. OSAHON JEREMIE I. OGBEIWI, MBBS, MCommH, MA, PhD.He is the executive Director of Facnders CSL. A UK based consulting rm.He Brings in over 20 years working experience in various professional, programme management and data analyst roles with The Leprosy Mission International, UK (TLM), different Ministries at State and Federal levels in Nigeria, Npower (UK) Ltd and Diamond Resorts International (UK). He worked in various positions from State Project manager to National and later Regional Director covering 15 countries in Africa. He also worked as International Data Analyst, collaborating with the TLM Evaluation and Monitoring service, Netherlands. His extensive international work includes planning, monitoring and evaluation and capacity building jobs done in Bangladesh, Brazil, DR Congo, Ethiopia, India, Mozambique, Malaysia, Netherlands, Niger, Nigeria, South Africa, Sudan, Uganda, United Kingdom, Zambia, and Zimbabwe.

AHMED BALUCHMr Baluch is a specialist in the area of Human Resources Management, as well as the soft skills required for people to be able to excel in the work place. He has done vast work in the areas of Strategy, Corporate Governance, Emotional Intelligence as well as Contemporary Management in general. These skills are brought to bear on his jobs with us. Mr Baluch also runs a consultancy rm based in Dubai, UAE, called Sinewave, where he is involved majorly in recruitment for the many companies in Dubai's ever-growing corporate sector.

MIKE STRAWSONMike is a world-renowned international trade expert with over 40 years experience in the eld. He is also the Managing Consultant of The Export Trainers Ltd based in Lincoln, UK, as well as being a revered member of our faculty. At Global Analytics, Mike handles very important aspects of our International Trade and Exports programs. He also facilitates for several chambers of Commerce across the UK, Europe, the Middle East and Asia. Mike is an accredited trainer under the JETS scheme and has contributed to the growth of many international initiatives around the world.

EHIDIAMEN KENNETHKenneth is a private trainer/speaker and coach; he poses an MBA degree (human resource management) from a prestigious institution. He has over 15 years experience in Banking, nance, Agric and Agro Allied, renewable energy, Hr, management and SME Start-ups. He is a member of CIBN and an Associate Chartered Economics.

DR MOHAN CHANDERDr Chander worked in Human Resources for over 25 years. His forte is in Human Capital Management, Career Development, Change Management and Strategy. Dr Chander was for many years, the Head Training at Standard Chartered Bank, Dubai, UAE. He was also a lecturer at the Institute of Management Technology, Dubai UAE as well as being a facilitator for many top-notch organisations, where he has coached executives and managers alike. He is Executive Director at Haines Management Consulting, a global organisation which is at the cutting edge of management research.


65

DR. ABDULRAUF ALIYUAbdulrauf Aliyu is an experienced researcher and freelance Consultant/Management Trainer. His research focuses on how to build state capabilities to deliver results, management in developing countries and public sector reform, particularly participatory governance in developing and transitional governments. Specic emphasis lies on the informal institutional context of reform, how to drive government performance, as well as leadership structures within government-wide networks. His researches were developed out of his consulting engagements with state and federal government organisations in Nigeria and more recently from his works when he was a Ph.D candidate with the Department of Public Administration at the Ahmadu Bello University Zaria. Abdulrauf holds a B.Sc in Economics and MPA (Public Financial Management) from the Ahmadu Bello University Zaria, a Masters in Development Studies (Development Policy Planning and Management) and a Doctorate degree (Ph.D) in Public Administration (Public Finance) with focus on forging a theoretical understanding of the nontechnical factors inuencing the success of public nancial management reforms in Nigeria.

Over the course of his career which spans banking, marketing communication, economic research and management consulting/training, he also attended executive education programmes on business process improvement, strategy and performance management, Quality management and Service Excellence at the Lagos Business School and Phillips Consulting among several others.

PROF SRI KANDIAHSri Kandiah is a highly experienced veteran in the eld of management, where he has worked in developing the management and leadership skills of several corporations and governmental agencies, including Fortune 500 companies. His vast experience has seen him working in over 5 continents in more than four decades. Prof Kandiah has facilitated a good many programs for Brainsville Consulting and his perspective to Leadership is unique and quite Cherished.

BLOCK A, SUITE C2, BRIGHT STAR PLAZA

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