Slide 1

Bracknell Urgent Care Centre Bracknell & Ascot AGM September 2014 Slide 2 Agenda One Medical Group Mobilisation in Bracknell Activity Review Patient Experience Focus on the Future Slide 3 Mobilisation of the UCC Slide 4 Staffing Finance IM&T and data Premises Full live risk register Slide 5 Mobilisation Slide 6 5 consulting Rooms Treatment Room & Plaster Room Patient Education Centre Administration Office Storage Facilities Slide 7 Mobilisation Slide 8 Activity Review Slide 9 5 Months on: Exceeded the target set for attendances Established new team Reduction in A&E Attendances ? Delivering education and support to the local community Urgent Care under one roof now including Out Of Hours High patient satisfaction levels Slide 10 In the first 21 weeks we have seen 13,512 patients Mondays and Saturdays have been identified as clear peak days Peak times are 16:00 20:00 Data shows a 60% / 40% split for injuries and illness Successfully piloted the virtual fracture clinic Slide 11 Slide 12 Slide 13 Heat Map Tool Slide 14 Slide 15 Slide 16 Patient Experience Slide 17 Looked after very well from reception to treatment. Quick and efficient, minimum wait Mr W 19 th August 2014 Quick and pleasant service. Good to know I can come here and relieve the pressure on A&E Mr B 15 th August 2014 Patient Experience Slide 18 X-ray closed for lunch which resulted in an hour delay. Unacceptable. I will not be using this service again. Also nowhere to buy lunch from whilst we were waiting. Ms S 12 th July 2014 Far too hot in the waiting area. I was in the centre for 2 hours and it was unbearable Anonymous 4 th August 2014 Patient Experience Slide 19 I have no problems waiting for 30 minutes to be seen but please dont make me stare at a blank wall Give me something to look at whilst I wait! Mr P 1 st June 2014 Very thorough, not sure about the service from diagnostics but a reasonable wait for an urgent care centre Ms W 16 th July 2014 Patient Experience Slide 20 Patient Education Centre supported by a team of 6 volunteers Strong relationships with Bracknell Community Foundation All non-registered patients signposted to the PEC, Over 190 patients seen so far Supporting national campaigns such as Self Care Week and Bowel Cancer awareness month Patient Experience Slide 21 Focus on the Future Slide 22 Right care first time Developing the Operational User Group Meeting Demonstrating improved outcomes Expansion of the children's services Strengthening local relationships Slide 23 Case Study 1 Slide 24 Case Study 2 Slide 25 Question and Answer Session