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BPR TOOLS

AND

TECHNIQUES

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BPR Techniques

Process Visualisation

Process Mapping / Operational

method study

Change Management

Benchmarking

Process and Customer focus

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PROCESS

VISUALIZATION

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PROCESS

MAPPING

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CHANGE

MANAGEMENT

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Key change management issues

Schedulewhat are the suitable stages forintroducing change?

Budgethow do we cost e-business?

Resources neededwhat type of resources do we

need, what are their responsibilities and where dowe obtain them?

Organizational structuresdo we need to reviseorganizational structure?

Managing the human impact of changewhat is

the best way to introduce large-scale e-businesschange to employees?

Technologies to support e-business changetherole of knowledge management, groupware and

intranets are explored. Risk mana ement a roaches to e-business led

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Key factors in achieving

change

Figure 10.1 Key factors in achieving change

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Term Involves Intention Risk of failure

Business process

re-engineeringFundamental redesign

of all main company

processesLarge gains in

performance

(>100%?)Highest

Business process

improvement Targets key processesin sequence forredesign

(

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Benchmarking

Benchmarking is the search for the

best practices that will lead to

superior performance of an

organization.

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Benchmarking Process( 1 of 6)

1. Getting Organized

Obtain management buy-in

Communicate and educate benchmarking

concepts

Plan the overall benchmarking process

Address fear and concerns

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Benchmarking Process(2 of 6)

2. Preparing to Benchmark

Identify process to benchmark

Establish benchmark team

Understand existing process

Determine process metrics

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Benchmarking Process(3 of 6)

3. Conduct Research

Who performs similar processes

Who performs the best

What information is needed

4. Select the organization to Benchmark

Establish a relationship

Reach an agreement on the exchange

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Benchmarking Process(4 of 6)

5. Collect Data and Information

Identify sources of data/information

Site visits

Interviews

Third parties

Documents

Plan and collect data/information

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Benchmarking Process(5 of 6)

6. Analyze and Adapt the Process

Compare the data/information

Determine process gaps

Establish improvement goals

Design the improved process

Estimate the improvement

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Benchmarking Process(6 of 6)

7. Implement the New Process

Train the affected staff

Implement the process on a trial basis

Monitor the results

Adjust and adapt

Adopt the process

Celebrate

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