Bpo world forum presentation sam 11 am ep edits (1)
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THE JAMAICA ADVANTAGE WORLD BPO/ITO FORUM, NYC, JUNE 14, 2016
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Transcript of Bpo world forum presentation sam 11 am ep edits (1)
THE JAMAICA ADVANTAGE
THE JAMAICA ADVANTAGEWORLD BPO/ITO FORUM, NYC, JUNE 14, 2016
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What We KnowAnd Love
Or This...
Our People Have The
Musicality, warmth and insight of the immortalBOB MARLEY
Agility, efficiency and self-confidence of USAIN BOLT
People Matter More Than Ever Hire, Develop, Retain
83% of Consumers Prefer Dealing With Humans Rather Than Digital Channels for Their Customer Service Problems.
Accenture Strategy Report 2016
SMARTER, MORE EFFICIENT OUTSOURCEDCONTACT CENTRE SOLUTIONS
Outsource to Jamaica forThe People Comparative Advantages
Massive Untapped Potential
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1.1M pool workforce70k college students15% unemploymentOnly 16,000 seatsgreat headroom
Customer care/tech supportProven verticalsSmall enough yet big enoughFTE cost < 50% of US ratesStrong performance metrics Close to our customerRESOURCESCOMPETITIVENESSPARTICIPATIONHeres What Convinced us to Invest
Almost 3 Years On...
From Canada to Jamaica
One Love / People Get ReadyBob Marley & The WailersBob Marley & The WailersCurtis Mayfield & Bob MarleyLegend (Remastered)1984-05-08T07:00:[email protected] 2002 The Island Def Jam Music Group2016-06-13 16:44:38Legend (Remastered)Universal:isrc:USIR27700017
