Bpo Sector( Group-1) - Copy

8/13/2019 Bpo Sector( Group-1) - Copy

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BUSINESS PROCESS

OUTSOURCING

Presented by:- SHIBUN SAFFER NAZZIM

AKHIL PRASAD

SHISHIR BANERJEE

DHANESH R

APURWA LAL


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INTRODUCTION

TO


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What is BPO ?Business process outsourcing (BPO) is the

contracting of a specific business task,

such as human resources and customerservice, to a third-party service provider.


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Offshore

Outsourcing

Near shore

Outsourcing

Onshore

Outsourcing

Types of outsourcing


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BENEFITS


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An Overview Of Indian

BPO Industry


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Key Facts


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Cont..

Indian BPO industry has grown 16 times its

size in the last decade.

India is the leading BPO destination,

accounting for 37% of total BPO revenues

followed by Canada and Philippines.

BPO constitutes almost 14 % of Indias total

export.


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Exports And Employment


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BPO Earnings, FY2010

61%18%

12%

9% USA

U.K

Rest Of Europe

Rest Of World


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IT-BPO Exports By Verticals, FY2010

41%

20%

16%

9%

4%3%

7%Banking Services

TelecomManufacturing

Retail

Health Care

Tourism

Others


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Leaders Challengers Followers Aspirants

Ahmedabad

Bhubaneshwar

Chandigarh

Coimbatore

Indore

Jaipur

Kochi

Lucknow

Madurai

Mangalore

Nagpur

Thiruvananthapuram

Tiruchirappalli

Vadodara

Visakhapatnam

Aurangabad

Bhopal

Goa

Gwalior

Hubli-Dharwad

Kanpur

Mysore

Nashik

Pondicherry

Salem

Surat

Vijayawada

Allahabad

Dehradun

Durgapur

Gangtok

Guwahati

Ludhiana

Patna

Raipur

Ranchi

Shimla

Siliguri

Srinagar

Varanasi

Major IT-BPO Hubs

Tier 1 Tier 2 Tier 3 Tier - 4

Increasing Location Attractiveness

Bangalore

Chennai

Hyderabad

Kolkata

Mumbai

NCR

Pune


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nowledge ProcessOutsourcingA form of out sourcing, in which knowledgerelated and information-related work iscarried out.

By workers in a different company or by

subsidiary of same organization, which may bein the same country or in an offshore locationto save cost

Compared to BPO, KPO involves high value workcarried out by highly skilled staff.

Involves understanding of business andanalytical bent of mind. It involves skill andexpertise of knowledge workers withexcellent educational background.


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KPO ndustry in ndiaThe global KPO industry reached $17 billion in 2010,of which $12 billion outsourced to India.

More than 250,000 KPO professionals.

India holds more than 70 percent of the KPOoutsourcing sector.

Large talent pools and favourable governmentpolicies together make India the most conduciveenvironment for KPO

Several global players such as McKinsey, Reuters,Harris Interactive and Ipsos among others arealready investing in India.


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Top companies in India

Genpact

Evalueserve

Ugam SolutionWNS

24/7 Customer


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FUTURE OF ITENABLEDSERVICES


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The achievements to date of Indian BPOindustry are impressive. However, there issignificant headroom to tap the addressable

market opportunity from exports and fromserving the domestic market. A bottom-upanalysis shows a total export BPO marketopportunity of US$ 220-280 billion by 2012.

The domestic Business Process Outsourcingmarket provides an additional US$ 15-20billion opportunity for the industry by 2012.

FUTURE MARKET OPPORTUNITY


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Market opportunity by verticals.

Market opportunity by type of services.

Market opportunity by nature of work.

Market opportunity by source geography.


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US economy slowing down - particularly the Bankingand Insurance segments

Lack of Incentives from the Government - sunsetclause for STPI units

Failure to attract and retain top talent at all levels -Executive, Middle and Senior Management

Bad media publicity - always showing the ill affects of

working Failure by the Companies to project 'careers' instead

of 'jobs

Poor perception by the job seekers.

CHALLENGES


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Seaview Support Systems Pvt. Ltd, Trivandrum

Vintes Solutions Pvt. Ltd, Kaloor, Kochi

Spectrum Softtech, Kochi

MAJOR PLAYERS IN KERALA


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Nasscom BPO Rankings

2008-09 2007-08 2005-06 2004-05

1. Genpact Genpact India Genpact WNS

2. WNS Global

WNS Global

Services WNS Wipro BPO

3. TCS BPO IBM-Daksh Wipo BPO

HCL

Technology

BPO Services

4. IBM-Daksh TransworksHCL BPO

ServicesIBM Daksh

5. Wipro BPO TCS BPOICICI

OneSource EXL Services


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Revenues of listed BPO Firms

(Revenues in $ Millions)

0

200

400

600

800

1000

1200

1400

1600

2005 2006 2007 2008

492

613

823

1040

202

352

459

539

98

121

152

5

EXL sevices

WNS

GENPACT


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Key action themes for the future

Protect Indias cost advantage

Create BPO hubs

Increase employability


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Encourage the growth of domestic BPO market

Up-shift the third-party and captive valueproposition


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Bpo Sector( Group-1) - Copy

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