BPO – ICT POTENTIALS IN ILOCOS NORTE

Marlina L. LinoMariano Marcos State University

Batac City, Ilocos Norte Philippines

ARANGKADA NORTEMay 16, 2014

ICT-BPM EVOLUTION IN ILOCOS NORTE

2008

> Sept. 4: MOA between PGIN and SITEL Philippines: SITEL Community Training for Employment Partnership Program (Mobile Training)

SITEL Pre-Training Assessment/ Special Recruitment Activity

- 183 applicants assessed - 45 underwent free call center

training (first Mobile Training Program)

- 20 hired as call center agents, Sitel Baguio - First batch PGIN’s frontliners (10.9%)

Nov. 6: ICT Stakeholders Planning and Scorecarding Workshop by RDC-NEDA facilitated by Commissioner Monchito Ibrahim

Dec. 2: Metro Ilocos Norte ICT Council Organizational Meeting

Dec 11: 1st Region I ICT Investment Forum, Bauang, La Union

APAC Customer Services Special Recruitment Activity

- 58 applicants

- 13 directly hired for QC & Alabang (22%)

2009 1) Metro Ilocos Norte ICT Council 1st Quarterly Meeting - Intensification of LGU web presence and web development

2) LGU ICT Focal Person Identification - meeting, training & workshop

3) Career Advocacy Program for 4th year high school students - 754 4th yr HS students, 13 schools

2010> PEZA Application of Takuat Taining Center, MMSU and Ilocano Heroes Hall

International Contact Center Conference and Expo, SMX Convention Center

International Outsourcing Summit, Sofitel Phil Plaza

National ICT Confederation of the Philippines Summit cum Benchmarking Bacolod City

Metro ICT Council Meeting presided by Gov Imee

MARIANO MARCOS STATE UNIVERSITY City of Batac, Ilocos Norte

Dr. Miriam E. Pascua University President

MMSU Batac Main Campus: 300 ha area Student population: 13,000 +

MMSU’s Project C4 was created in response to Gov. Imee R. Marcos’ job creation program (Manang Imee = Trabaho) as part of a campaign to meet the Millennium Dev’t Goals

Project C4 Mission:

To serve as advocacy and training

partner and strong support of the

provincial government and of the

ICT-BPM industry

2011Jones Lang Lasalle Leechiu (JLLL) Assessment Visit

Board of Directors Meeting Planning Session, Contact Center Association of the Philippines (CCAP), 11 Call Center Country Managers

National Collections Office (NCO)

Convergys Special Recruitment Activity

Drafting of the Ilocos Norte ICT Roadmap Version 1.

Reorganization of Metro Ilocos Norte ICT Council

2011> TeleDevelopment Visit

Benchmarking Mission in Davao City

Aegies People Support Site Visit/ SRA

Sutherland Global Services - Site Assessment and Evaluation ; SRA

Reorganization of Metro Ilocos Norte ICT Council

Genpact Network and Infrastructure Assessment Visit

Hinduja Global Solutions (HGS) Assessment Visit

2012 USAUTOPARTS Network Inc

2012 Cebu ICT & BPO Conference cum Cebu Investment Promotion Center Benchmarking

GENPACT Ocular Visit

> BM BPO Assessment Visit

IBM–Global Process Services (IBM-GPS) in a job fair - 108 trainees, 46 completed training; 25 hired on the

spot.

> IBM-GPS IMPACT 2 - 106 trainees; 56 completed training program and hired thereafter

2013

> ICT-BPO Conference, Cebu City

EGS and Jones Lang La Salle Ocular Visit

EGS 1st wave month-long Recruitment- almost 1500 applicants, 168 deployed in EGS Clark

ICT Roadshow in the Next Wave Cities 2nd Edition > EGS 2nd wave Recruitment- 28 deployed to Clark

2014

Everest Research Group Visit

Accenture Visit

Accenture Data research

> EGS Real Estate Head Visit

ICT Roadmap of Ilocos Norte

Mission 1. To Develop Globally Competitive Talent

Strategy 1. Conduct Comprehensive Assessment

Strategy 2. Talent Development. Training and Scholarship GrantsCurriculum RevisionCreation of Talent Working Group

Strategy 3. Talent Pool and Training Convergence (Government-Academe-Indsutry)

Industry Focused Job Fairs/Career Caravan

ICT Roadmap of Ilocos Norte

Strategy 4. Intensified English Proficiency

Strategy 5. Tapping Alternative Talent Pool (OFW, OSY, Retirees etc.)

Strategy 6. Deploying OJT to actual call center/ industry-related environment.

Our Commitment

Continuing and strengthening

collaboration between and among the

academe (DepEd, CHED, TESDA), the

local government, the private sector and

the ICT-BPM industry to support and

sustain the talent need of the industry