Garden City UniversityMaster OF MBASpecialized (MIS)

Mohammed Adam MohamedBusiness Process Management (BPM)

12/10/16 Dr.Yasser

Content Concept & Definition BPM Definition & BPMS DefinitionBPM Principles & Derives BPM & Benefits Process life cycle & Service life cycle

Definition of BPM:- Business process management (BPM) is a

systematic approach to making an organization's workflow more effective, more efficient and more capable of adapting to an ever-changing environment.

Business process management (BPM) is top of mind for executives looking to cut costs and increase efficiency.

Business process management is a field in operation management that focuses on improving corporate performance by managing and optimizing a company’s business process. Business process management is the methodology used by organizations to improve end-to-end business processes. It can span five stages: design, modeling, execution, monitoring and optimization.

Concept of BPM:-

Business Process Management is a generic term that encompasses the techniques, structured methods, and means to streamline operations and increase efficiency. BPM techniques and methods enable you to identify and modify existing processes to align them with a desired (improved) future state.

•Software and strategy for modeling, automating, managing and optimizing business processes across organizational divisions, systems and applications.

•The goal of business process management is to reduce human errors and miscommunication and focus stakeholders on the requirement of their roles.

BPM Definition & BPMs Definition:-(BPM) is a discipline involving any

combination of modeling, automation, execution, control, measurement and optimization of business activity flows, in support of enterprise goals, spanning systems, employees, customers and partners within and beyond the enterprise boundaries.

BPMS(BPMS) is a process automation tool. It helps

you map out your everyday processes to identify and eliminate bottlenecks, control your company’s costs, make your day-to-day processes as efficient as possible.

BPM Principles :-

• Organize around outcomes not tasks• Correct and improve processes before

(potentially) automating them• Establish processes and assign ownership• Standardize processes across the enterprise• Enable continuous change• Improve existing processes, rather than build

radically new or ‘perfect’ processes

BPM Benefits:-In the short term, BPM helps organizations

decrease costs and increase efficiency. This can mean more revenue and growth for companies, as well as increased speed, organization, and efficiency for government agencies. In the long run, BPM helps create competitive advantage by improving organizational agility. BPM platform technology can make any organization—in the private and public sectors—more efficient, and more successful, no matter their mission.

Some benefits of BPM are:-•Decreased cost•Increased revenue•Customer focus•Staff satisfaction•Compliance ease and visibility

BPM derivesBusiness driver refers to a situation, strategy,

or goal that motivates management to support business process change.

• BPM can help you improve your offerings in all of the following

1. Globalization2. Productivity3. Information overload4. Customer first

The derives of business process management are• Reduce staff and office overhead numbers• reduce the number of errors and exceptions• reduce overall IT costs• improve customer service and retention• reduce business risks

Important traditional drivers are need to•Improve customer satisfaction•Improve business coordination and control•Improve organizational responsiveness

process life cycle Each of these phases of BPM life cycle followed by details

of the cycle stage characteristics, in which there are:- Planning & strategic alignment Process analysisProcess designImplementation the processProcess monitoring Process refinement

service life cycle:-Service life cycle management refers to a

strategy that support service organization and help them recognize their gross income potential.

Service lifecycle helps to amplify the service management approach and to achieve better understanding of its structure.

Components of service life cycle

•Service strategy•Service design•Service transaction•Service operation

Service strategy:-Focus is on developing the capacity to achieve and maintain a strategic advantage, to refine and create policies, guidelines and process that cross all the Service life cycle.

Service design:Takes the service strategy and creates the design will eventually operational those business objectives. The focus is on the design for new changed and updated services.

Service transaction:Provides the guidance for development and improvement of capabilities for transitioning new or changed services into the live service operation.Service operation:Manages the day-to-day operation of a service, and provides guidance on the effective and efficient delivery and support.

Thank you

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