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Bpc11 effectiveendusertraining-veroniquepalmer-110310004311-phpapp01
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BEST PRACTICES CONFERENCE SHAREPOINT Clarity. Direction. Confidence. @veroniquepalmer #BPC11 EFFECTIVE END USER TRAINING Veronique Palmer SharePoint MVP March 2011
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Transcript of Bpc11 effectiveendusertraining-veroniquepalmer-110310004311-phpapp01
BEST PRACTICES CONFERENCE SHAREPOINT
Clarity. Direction. Confidence.
@veroniquepalmer #BPC11
EFFECTIVE END USER
TRAINING
Veronique PalmerSharePoint MVP
March 2011
BEST PRACTICES CONFERENCE SHAREPOINT@veroniquepalmer #BPC11
End user training is
NOT JUST ABOUT
SharePoint!
Patience
with the
process of
change
She’s lost it!
$$$
BEST PRACTICES CONFERENCE SHAREPOINT@veroniquepalmer #BPC11
Customised Ongoing
BlendedSupported
BEST PRACTICES CONFERENCE SHAREPOINT@veroniquepalmer #BPC11
TR
AIN
IG
OW
NE
RS
HIP
GO
VE
RA
NC
NE
CO
MM
UN
IC
AT
IO
N
USER
ADOPTION
BEST PRACTICES CONFERENCE SHAREPOINT@veroniquepalmer #BPC11
Microsoft Outlines
eLearning Course 50227A :
SharePoint 2007 End User
3 Days
Level 200
Audience :
Managers, developers, design
ers, and every day knowledge
workers, finance, operations, s
ales, or human resources
users
(second course available)= 7.5 days
BEST PRACTICES CONFERENCE SHAREPOINT@veroniquepalmer #BPC11
eLearning Course 50352B :
SharePoint 2010 End User
3 Days
Level 200
Audience :
Information Workers, anyone
that works with SharePoint
team sites, libraries, lists
and items
(second course available)= 2.1 days
Microsoft Outlines
BEST PRACTICES CONFERENCE SHAREPOINT@veroniquepalmer #BPC11
BEST PRACTICES CONFERENCE SHAREPOINT@veroniquepalmer #BPC11
For Beginners??
Address business problems
BCS
SharePoint Designer
Workflow
Document ID Service
Column Level Validation
Record Declaration Settings
Audience Targeting
Visio Process Repository
Records Centre
Business Intelligence Centre
Term Store Management
Custom CSS
Modify Master Pages
Translation Management
BEST PRACTICES CONFERENCE SHAREPOINT@veroniquepalmer #BPC11
External Training
Pros
Mass training
Less distraction
Infrastructure
Cons
Expensive
Generic
Impersonal
Real world exp
BEST PRACTICES CONFERENCE SHAREPOINT@veroniquepalmer #BPC11
In-house Training
Pros
Cost effective
Personalised
Governance
Cons
Infrastructure
Distractions
Cancellations
Finding a trainer
BEST PRACTICES CONFERENCE SHAREPOINT@veroniquepalmer #BPC11
SharePoint for
Business Users
Certification?
NBSP – Kat Weixel
BEST PRACTICES CONFERENCE SHAREPOINT@veroniquepalmer #BPC11
Ownership!
BEST PRACTICES CONFERENCE SHAREPOINT@veroniquepalmer #BPC11
Curriculums That Work
• Up-skill from 2007 or Beginners
• Lists
• Intermediate
• Advanced
• Permissions
• Enterprise Features
• SharePoint Designer
• Specialisation
BEST PRACTICES CONFERENCE SHAREPOINT@veroniquepalmer #BPC11
Why?
BEST PRACTICES CONFERENCE SHAREPOINT@veroniquepalmer #BPC11
Complete Picture
BEST PRACTICES CONFERENCE SHAREPOINT@veroniquepalmer #BPC11
Volumes
BEST PRACTICES CONFERENCE SHAREPOINT@veroniquepalmer #BPC11
Stagger!
BEST PRACTICES CONFERENCE SHAREPOINT@veroniquepalmer #BPC11
Course Outlines
Importance
of
Beginners
BEST PRACTICES CONFERENCE SHAREPOINT@veroniquepalmer #BPC11
Basics
Doc Libraries
Discussion Forums
Wikis
Picture Libraries
Site Creation
Course Outline
Beginners
BEST PRACTICES CONFERENCE SHAREPOINT@veroniquepalmer #BPC11
Train the Trainer
BEST PRACTICES CONFERENCE SHAREPOINT@veroniquepalmer #BPC11
HANDS ON!
Materials
BEST PRACTICES CONFERENCE SHAREPOINT@veroniquepalmer #BPC11
http://www.letscollaborate.co.za/shop/SitePages/Training.aspx
Get Course Outlines
Lots in the market, find yours!
BEST PRACTICES CONFERENCE SHAREPOINT@veroniquepalmer #BPC11
Course Outlines
Upgrading?
Features?
Considerations
New?
BEST PRACTICES CONFERENCE SHAREPOINT@veroniquepalmer #BPC11
Content
How and ….
Why!
BEST PRACTICES CONFERENCE SHAREPOINT@veroniquepalmer #BPC11
Evaluation Forms
P r o d u c t i v i
t y H u b
B r o w n B a g
S e s s i o n s
U s e r
M a n u a l s
C l a s s r o o m
S e l f -P a c e d
M i n d M a p s
B o
o k
s
BEST PRACTICES CONFERENCE SHAREPOINT@veroniquepalmer #BPC11
Managing
BEST PRACTICES CONFERENCE SHAREPOINT@veroniquepalmer #BPC11
Managing
BEST PRACTICES CONFERENCE SHAREPOINT@veroniquepalmer #BPC11
The Secret?
#BPC11@veroniquepalmer
Timing
Assimilation
BEST PRACTICES CONFERENCE SHAREPOINT@veroniquepalmer #BPC11
Evangelists
Excitement
Adoption
Free IT
Leaders!
Wins!
BEST PRACTICES CONFERENCE SHAREPOINT@veroniquepalmer #BPC11
Worst Practices
•Relying solely on
Microsoft outlines
•Large classes
•Leaving the class
Best Practices
•Customize outlines
•Stagger training
•Give time to assimilate
3 3
BEST PRACTICES CONFERENCE SHAREPOINT@veroniquepalmer #BPC11
Budget
For
Training
BEST PRACTICES CONFERENCE SHAREPOINT@veroniquepalmer #BPC11
BEST PRACTICES CONFERENCE SHAREPOINT@veroniquepalmer #BPC11
Fab 40 : Employee Training Scheduling and Materials (2007 only)
http://www.microsoft.com/downloads/en/details.aspx?FamilyId=B5206277-
550C-44DA-A2D5-D7E32E3B6B8F&displaylang=en
Productivity Hub 2007
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=277fefca-
d62f-41bc-943d-79002254cfee&displaylang=en
Productivity Hub 2010
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=4aaa9862-
e420-4331-8bc3-469d7bae0ff1
Free Resources
BEST PRACTICES CONFERENCE SHAREPOINT@veroniquepalmer #BPC11
Business Owner
User Adoption
Specialist
End User
Trainer
Team Lead
BEST PRACTICES CONFERENCE SHAREPOINT
Clarity. Direction. Confidence.
@veroniquepalmer #BPC11
Please be sure to fill out
your session [email protected]
www.letscollaborate.co.za
THANK YOU
FOR YOUR TIME
SAN DIEGO
