Boundary-Spanning Leadership
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Transcript of Boundary-Spanning Leadership
© 2009 Center for Creative Leadership. All Rights Reserved.
© 2009 Center for Creative Leadership. All Rights Reserved.
WHAT is
boundary spanning leadership?
© 2009 Center for Creative Leadership. All Rights Reserved.
What is boundary
spanning leadership?
Why is it
needed?
So What are the
implications?
© 2009 Center for Creative Leadership. All Rights Reserved.
Based on two CCL research projects…
Leadership Across Differences Involved over 2800 surveys & nearly 300 interviews with leaders at all levels
12 countries in 6 world regions Corporate and nonprofit sectors
Leadership at the Peak Conducted with 128 senior executives who participated in CCL’s Leadership at the Peak program
32% CEO/President 60% SVP/Director 8% VP/Other
© 2009 Center for Creative Leadership. All Rights Reserved.
What are the challenges faced by leaders that need to span boundaries?
© 2009 Center for Creative Leadership. All Rights Reserved.
V E R T I C A L
across levels & authority
H O R I Z O N TA L
across functions
& expertise
S TA K E H O L D E R
across external groups & interests
D E M O G R A P H I C
across diverse
groups & differences
G E O G R A P H I C
across markets
& distance
The 5 boundaries of LEADERSHIP { }
© 2009 Center for Creative Leadership. All Rights Reserved.
POLL: Leadership Across Boundaries
1. What type of boundary is your organization at its best (in terms of boundary spanning)?
2. What type of boundary does your organization struggle the most (in terms of boundary spanning)?
© 2009 Center for Creative Leadership. All Rights Reserved.
WHY is boundary spanning needed?
© 2009 Center for Creative Leadership. All Rights Reserved.
How important is it for you to collaborate effectively across boundaries?
How effective are you?
2009 Boundary Spanning study with 128 senior executives
© 2009 Center for Creative Leadership. All Rights Reserved.
2009 Boundary Spanning study with 128 senior executives
Middle management represents a potential bottleneck for collaborative leadership
© 2009 Center for Creative Leadership. All Rights Reserved.
HOW can boundary spanning leadership
be practiced?
© 2009 Center for Creative Leadership. All Rights Reserved.
REFLECTING
MOBILIZING TRANSFORMING
BUFFERING CONNECTING WEAVING
REFLECTING
6 boundary spanning PRACTICES { }
© 2009 Center for Creative Leadership. All Rights Reserved.
Buffering Define Boundaries
SAFETY The state of psychological security that develops when
boundaries are defined and maintained
Example: Demarcate clear roles, then filter the information, people and resources that flow across
boundaries
© 2009 Center for Creative Leadership. All Rights Reserved.
Reflecting Understand Boundaries
RESPECT The state of intergroup awareness and positive regard that develops when
groups understand both their similarities and differences
Example: Foster perspective-taking across groups to surface assumptions and increase knowledge exchange
© 2009 Center for Creative Leadership. All Rights Reserved.
Connecting Suspend Boundaries
TRUST The state of mutual confidence and intergroup integrity that develops
when boundaries are suspended and new relationships built
Example: Bridge disconnected people and groups to foster cross-organizational collaboration
© 2009 Center for Creative Leadership. All Rights Reserved.
Mobilizing Reframe Boundaries
COMMUNITY A state of belonging, ownership, and accountability that develops
when boundaries are reframed and collective action taken
Example: Craft shared symbols, icons or stories that represent who “we” are and galvanize common purpose
© 2010 Center for Creative Leadership. All rights reserved.
© 2009 Center for Creative Leadership. All Rights Reserved.
Weaving Interlace Boundaries
INTERDEPENDENCE A state of mutual dependence and collective learning that
develops when boundaries are interlaced within a larger whole
Example: Tap group differences and act on commonalities to develop innovative solutions
© 2010 Center for Creative Leadership. All rights reserved.
© 2009 Center for Creative Leadership. All Rights Reserved.
Transforming Cross-Cut Boundaries
REINVENTION The state of renewal, alternative futures, and emergent possibilities that develops when intergroup boundaries are cross-cut in new directions
Example: Create sustained space for group boundaries to blend, shift, change in positively, transformative ways
© 2009 Center for Creative Leadership. All Rights Reserved.
REFLECTING
MOBILIZING TRANSFORMING
BUFFERING CONNECTING WEAVING
REFLECTING
6 boundary spanning PRACTICES { }
© 2009 Center for Creative Leadership. All Rights Reserved.
REFLECTING
COMMUNITY REINVENTION
SAFETY TRUST INTERDEPENDENCE
RESPECT
6 boundary spanning OUTCOMES { }
© 2009 Center for Creative Leadership. All Rights Reserved.
REFLECTING
INSPIRING RESULTS { }
Solve problems
Develop innovative solutions
Change and transform
organizations * *
© 2009 Center for Creative Leadership. All Rights Reserved.
SO WHAT are the implications?
© 2009 Center for Creative Leadership. All Rights Reserved.
What are the skills that boundary spanners must master?
© 2009 Center for Creative Leadership. All Rights Reserved.
How can you improve the delivery of Effective
Feedback across Boundaries?
What is the role of effective communication and feedback in
boundary spanning?